Congratulations, you and your iMac were made for each other. Built-in iSight camera Video chat with up to three friends anywhere in the world at the same time. www.apple.com/imac Mac Help iSight Music Spotlight Find anything on your system as fast as you type. www.apple.com/macosx Mac Help Spotlight Front Row with Apple Remote Enjoy movies, music, and photos from the comfort of your sofa. www.apple.com/imac Mac Help Front Row Podcasts Record a professional-sounding podcast using sound effects and jingles. www.apple.com/ilife/garageband GarageBand Help podcast Publish One-click websites Easily create websites and blogs complete with video, podcasts, and photos. www.apple.com/ilife/iweb iWeb Help website Dashboard widgets Get up-to-date information instantly. View stocks, check the weather, track flights, and much more. www.apple.com/macosx Mac Help Dashboard Fun with photos Import, organize, and share up to 250,000 photos. Then transform them into beautiful photo books. www.apple.com/ilife/iphoto iPhoto Help photo Contents Chapter 1: Ready, Set Up, Go 9 What’s in the Box 10 Setting Up Your iMac 14 Putting Your iMac to Sleep or Shutting It Down Chapter 2: Life with Your iMac 20 22 24 26 28 Basic Features of Your iMac Other Features of Your iMac Ports on Your iMac Other Components of Your iMac Getting Answers Chapter 3: Boost Your Memory 33 Installing Additional Memory 38 Making Sure Your iMac Recognizes the New Memory Chapter 4: Problem, Meet Solution 41 Problems That Prevent You from Using Your iMac 43 Using Apple Hardware Test 44 Problems with Your Internet Connection Contents 5 46 47 48 48 50 51 53 Problems with AirPort Extreme Wireless Communication Keeping Your Software Up to Date When an Application Doesn’t Respond Reinstalling the Software That Came with Your iMac Other Problems Learning More, Service, and Support Locating Your Product Serial Number Chapter 5: Last, but Not Least 56 60 60 62 63 63 64 Safety Instructions for Setting Up and Using Your iMac Avoid Hearing Damage Understanding Ergonomics Cleaning Your iMac Carrying Your iMac Learning About Apple and the Environment Communications Regulation Information Looking for Something? 70 Index 6 Contents 1 1 Ready, Set Up, Go www.apple.com/imac Mac Help Migration Assistant Your iMac is designed so that you can set it up quickly and start using it right away. If you have never used an iMac or are new to Macintosh computers, read this chapter for help getting started. Important: Read all of the setup instructions and safety information (see page 55) before you plug your computer into a wall socket. If you are an experienced user, you may already know enough to get started. Make sure you look over the information in Chapter 2, “Life with Your iMac,” to find out about the new features of this iMac. Before you set up your iMac, remove any protective film from the outside of your computer. 8 Chapter 1 Ready, Set Up, Go What’s in the Box Your iMac comes with an Apple Keyboard, a Mighty Mouse, an Apple Remote, and an AC power cord. Mighty Mouse Keyboard MENU AC power cord Apple Remote Chapter 1 Ready, Set Up, Go 9 Setting Up Your iMac Follow these steps to set up your iMac. Step 1: Pass the power cord through the hole in the stand and plug it into the power port on the back of your iMac. 10 Chapter 1 Ready, Set Up, Go Step 2: To access the Internet or a network, connect one end of an Ethernet cable to the iMac and the other end to a cable modem, DSL modem, or network. G Note: Your iMac also comes with AirPort Extreme technology for wireless networking. For information about setting up a wireless connection, choose Help > Mac Help, and then choose Library > AirPort Help. See “Getting Answers” on page 28. Chapter 1 Ready, Set Up, Go 11 Step 3: Connect the keyboard and mouse cables. d d d Using a Wireless Keyboard and Mouse If you purchased an Apple Wireless Keyboard and wireless Mighty Mouse with your iMac, follow the instructions that came with the keyboard and mouse to set them up. 12 Chapter 1 Ready, Set Up, Go Step 4: Press the power (®) button to turn on your iMac. ® Step 5: Use Setup Assistant. The first time you turn on your iMac, Setup Assistant starts. Setup Assistant helps you enter your Internet and email information and set up a user account on your iMac. If you already have a Mac, Setup Assistant can also help you automatically transfer files, applications, and other information from your previous Mac to your new iMac. Chapter 1 Ready, Set Up, Go 13 Step 6: Customize your desktop and set your preferences. You can quickly make your desktop look the way you want using System Preferences. Choose Apple () > System Preferences from the menu bar. As you get to know your computer, explore System Preferences, your command center for most settings on your iMac. For more information, open Mac Help and search for “System Preferences” or for the specific preference you want to change. Putting Your iMac to Sleep or Shutting It Down When you finish working with your iMac, you can put it to sleep or shut it down. Put Your iMac to Sleep If you will be away from your iMac for less than a few days, put it to sleep. When your iMac is in sleep, its screen is dark and a small white light below the lower-right corner of the display pulses. You can quickly wake your iMac and bypass the startup process. To put your iMac to sleep, do one of the following: Â Choose Apple () > Sleep. Â Press the power (®) button on the back of your iMac. Â Choose Apple () > System Preferences, click Energy Saver, and set a sleep timer. Â Press and hold the Play/Pause (’) button on your Apple Remote for 3 seconds. To wake your iMac, press any key on the keyboard or any button on the Apple Remote. When your iMac wakes from sleep, your applications, documents, and computer settings are exactly as you left them. 14 Chapter 1 Ready, Set Up, Go Shut Down Your iMac If you won’t be using your iMac for more than a few days, shut it down. Choose Apple () > Shut Down. Warning: Shut down your iMac before moving it. Moving your iMac while the hard disk is spinning can damage the hard disk, causing loss of data or the inability to start up from the hard disk. Chapter 1 Ready, Set Up, Go 15 2 2 Life with Your iMac www.apple.com/macosx Mac Help iLife Read on for an overview of the features and ports of your iMac. Apple frequently releases new versions and updates to its system software, so the images shown in this book may be slightly different from what you see onscreen. The Apple website at www.apple.com links you to the latest Apple news, free downloads, and online catalogs of software and hardware for your iMac. You can also find the manuals for many Apple products and technical support for all of Apple’s products on the Apple Support website at www.apple.com/support. Chapter 2 Life with Your iMac 19 Basic Features of Your iMac Built-in microphone Built-in iSight camera Camera indicator light Slot-loading optical disc drive Built-in stereo speaker (right) Apple Keyboard Mighty Mouse Apple Remote 20 Chapter 2 Life with Your iMac Built-in microphone Record sounds directly on your iMac or talk with friends live over broadband using the included iChat AV application. Built-in iSight camera and camera indicator light Videoconference with friends and family over broadband using the iChat AV application, snap pictures with the Photo Booth application, or capture video with iMovie HD. The camera indicator light glows when the camera is displaying video or when Photo Booth is open. Slot-loading optical disc drive Your SuperDrive can read CD-ROM, photo CD, audio, and DVD discs. It can write music, documents, and other files to CD-R, CD-RW, DVD±R, DVD±RW, and DVD+R Double Layer (DL) discs. Built-in stereo speakers Listen to music, movies, games, and multimedia. Apple Keyboard Use the function keys and numeric keypad to work efficiently. Mighty Mouse Use the programmable, multibutton mouse with its innovative scroll ball to click, squeeze, and scroll through documents, web pages, and other content. Apple Remote Control your music, photos, and videos from across the room with the easy-touse Apple Remote and Front Row. Chapter 2 Life with Your iMac 21 Other Features of Your iMac Built-in infrared (IR) receiver Power indicator light Ambient light sensor Remote rest Built-in stereo speaker (left) - Volume d USB ports 22 Chapter 2 Life with Your iMac controls C Media Eject key Built-in infrared (IR) receiver Use the Apple Remote with the built-in IR receiver to work seamlessly with your iMac. Ambient light sensor Detects a room’s ambient light and automatically adjusts the brightness of the power indicator light, according to the light available, when your iMac is in sleep. Built-in stereo speakers Listen to music, movies, games, and multimedia. d Two USB 1.1 ports on the Apple Keyboard Connect low-power USB 1.1 devices, such as your mouse, to your keyboard. (There are also three high-speed USB 2.0 ports on the back of your iMac.) Power indicator light A white light indicates your iMac is in sleep. When your iMac is on, this light is off. Remote rest When you’re not using your Apple Remote, stow it on the right side of your iMac. The remote rest has an internal magnet. Volume controls Increase (-) or decrease (–) the volume of the sound coming from the built-in speakers or headphone port. C Media Eject key Press and hold this key to eject a disc. You can also eject a disk by dragging its desktop icon to the Trash. Chapter 2 Life with Your iMac 23 Ports on Your iMac £ Mini-DVI port G Ethernet port (10/100/1000 Base-T) d USB 2.0 ports (3) , Audio in/optical digital audio in port f Headphone out/ optical digital audio out port H FireWire ports 24 Chapter 2 Life with Your iMac £ Mini-DVI video out port Use a Mini-DVI to DVI Adapter to connect your iMac to an Apple flat-panel display or other display that has a DVI connector. Use a Mini-DVI to VGA Adapter to connect to an external monitor that has a VGA connector. Use a Mini-DVI to Video Adapter for composite and S-video support to connect to a TV, VCR, or other video device. Adapters are available at www.apple.com/store. G Ethernet port (10/100/1000Base-T) Connect to a high-speed 10/100/1000Base-T Ethernet network, connect a DSL or cable modem, or connect to another computer and transfer files. The Ethernet port automatically detects other Ethernet devices. d Three USB (Universal Serial Bus) 2.0 ports Connect a modem, iPod, printer, disk drive, digital camera, joystick, and more. You can also connect USB 1.1 devices. , Audio in/optical digital audio in port Connect an external powered microphone or digital audio equipment. This port is also a S/PDIF stereo 3.5 mini-phono jack. f Headphone out/optical digital audio port Connect headphones, external powered speakers, or digital audio equipment. This port is also a S/PDIF stereo 3.5 mini-phono jack. H FireWire 400 port Connect high-speed external devices, such as digital video cameras or external storage. If your iMac has two FireWire 400 ports, they provide up to 8 watts of power combined. H FireWire 800 port (on some models) The FireWire 800 port supports data rates up to 800 Mbps. If your iMac has a FireWire 400 and 800 port, they provide up to 15 watts of power combined. Chapter 2 Life with Your iMac 25 Other Components of Your iMac Power port Security slot ® Power button Memory access 26 Chapter 2 Life with Your iMac Power port Connect your iMac computer’s power cord. Security slot Attach a lock and cable to prevent theft (available at www.apple.com/store). ® Power button Turn on your iMac or put it to sleep. Press and hold to restart your iMac during troubleshooting. Memory access Your iMac comes with at least 1 GB of memory. You can add more memory to your iMac, up to a total of 3 GB (you can purchase memory at www.apple.com/ store). See “Installing Additional Memory” on page 33. Z AirPort Extreme wireless technology (inside) Connect to a wireless network using built-in AirPort Extreme technology. ◊ Bluetooth® 2.0+EDR wireless technology (inside) Connect wireless devices, such as Bluetooth mobile phones, PDAs, printers, and the Apple Wireless Keyboard and wireless Mighty Mouse (you can purchase the Apple Wireless Keyboard and wireless Mighty Mouse at www.apple.com/store). Chapter 2 Life with Your iMac 27 Getting Answers Much more information about using your iMac is available in Mac Help and on the Internet at www.apple.com/support. To open Mac Help: 1 Click the Finder icon in the Dock (the bar of icons along the edge of the screen). 2 Choose Help > Mac Help (click the Help menu in the menu bar and choose Mac Help). 3 Click in the search field, type a question, and press Return on your keyboard. More Information For more information about using your iMac, see the following: 28 To learn about... See... Installing memory Chapter 3, “Boost Your Memory,” on page 31. Troubleshooting your iMac if you have a problem Chapter 4, “Problem, Meet Solution,” on page 39. Finding service and support for your iMac “Learning More, Service, and Support” on page 51 Or, see the Apple Support website at www.apple.com/support. Using Mac OS X The Mac OS X website at www.apple.com/macosx/overview. Or, see “Welcome to Tiger” in the User Guides And Information folder on your hard disk. Or, search for “Mac OS X” in Mac Help. Moving from a PC to a Mac How To Move To Mac at www.apple.com/macosx/switch. Or, click “Switching from Windows” under Top Customer Issues on the Mac Help home page. Using iLife applications The iLife website at www.apple.com/ilife and the iLife tutorials at www.apple.com/ilife/tutorials. Or, open an iLife application and then open Help for the application. Chapter 2 Life with Your iMac To learn about... See... Changing System Preferences Open System Preferences by choosing Apple () > System Preferences. Or, search for “system preferences” in Mac Help. Using your mouse or keyboard Search for “mouse” or “keyboard” in Mac Help. Or, open System Preferences and click Keyboard & Mouse. Using AirPort Extreme wireless technology The AirPort Support page at www.apple.com/support/airport. Or, open AirPort Help by clicking and holding the Home button at the top of a Mac Help page, and then select AirPort Help from the list. Using Bluetooth wireless technology The Bluetooth Support page at www.apple.com/support/ bluetooth. Or, open the Bluetooth File Exchange application, located in the Utilities folder within the Applications folder, and choose Help > Bluetooth Help. Connecting a printer Search for “printing” in Mac Help. FireWire and USB connections Search for “USB” or “FireWire” in Mac Help. Connecting to the Internet Search for “Internet” in Mac Help. Connecting an external display Search for “display port” in Mac Help. Apple Remote Search for “remote” in Mac Help. Front Row Search for “Front Row” in Mac Help. Burning a CD or DVD Search for “burn disc” in Mac Help. Specifications The Specifications page at www.apple.com/support/specs. Or, open System Profiler, by choosing Apple () > About This Mac from the menu bar, and then click More Info. Chapter 2 Life with Your iMac 29 3 3 Boost Your Memory www.apple.com/store Mac Help RAM Your iMac comes with at least 1 GB of Double Data Rate 2 (DDR2) Synchronous Dynamic Random Access (SDRAM) memory installed. You can add 1 or 2 gigabyte (GB) memory modules for a maximum of 3 GB of memory. Memory modules must meet the following specifications: Â Small Outline Dual Inline Memory Module (SO-DIMM) format Â 667 MHz, PC2-5300, DDR2 compliant (also referred to as DDR2 667) Â Unbuffered and unregistered Warning: Apple recommends that you have an Apple-certified technician install memory. Consult the service and support information that came with your iMac for information about how to contact Apple for service. If you attempt to install memory and damage your equipment, that damage isn’t covered by the limited warranty on your iMac. 32 Chapter 3 Boost Your Memory Installing Additional Memory Your iMac has a top slot and a bottom memory slot. You can add a memory module to the bottom slot and remove the memory module in the top slot to replace the installed memory. You can add a 1 GB or 2 GB memory module for a maximum of 3 GB of memory. You can purchase additional Apple memory from an Apple Authorized Reseller, an Apple Store retail location, or the online Apple Store at www.apple.com/store. Warning: Always shut down your iMac and remove the power cord before installing memory. Do not attempt to install memory while your iMac is plugged in. To install memory 1 Turn your iMac off by choosing Apple () > Shut Down. 2 Disconnect all cables and the power cord from your iMac. 3 Place a soft, clean towel or cloth on your work surface. Hold the sides of your iMac and lay it down so that the screen is against the surface and the bottom is facing you. Chapter 3 Boost Your Memory 33 4 Raise the stand and use a Phillips #2 screwdriver to loosen the two captive screws on the memory access door by turning them counterclockwise. Raise stand Memory access door Phillips screwdriver 5 Remove the memory access door and set it aside. 34 Chapter 3 Boost Your Memory 6 Pull the two levers in the memory compartment to eject any installed memory modules you want to replace. 7 Remove the memory modules from your iMac. Memory module partially ejected Remove memory module Levers Chapter 3 Boost Your Memory 35 8 Insert the new memory modules into the slots with the notches facing left as shown in the illustration. 9 Press the memory modules firmly and evenly into the compartment. You’ll hear a slight click when the memory modules are seated correctly. Important: Don’t use the levers to seat the memory in the compartment. 10 Push the levers toward the center of the compartment until they are fully closed. Memory modules 36 Chapter 3 Boost Your Memory Levers will partially close 1 Replace the memory access door using a Phillips #2 screwdriver to tighten the screws. Warning: Remember to replace the memory access door after you install memory. Your iMac won’t function properly without the memory access door. Raise stand Memory access door Phillips screwdriver 2 Holding each side of your iMac, turn the it right side up and then reconnect the cables and power cord. 3 Press the power (®) button on the back of your iMac to turn it on. Chapter 3 Boost Your Memory 37 Making Sure Your iMac Recognizes the New Memory After installing memory, check whether the computer recognizes the new memory. To check the memory installed in your iMac: 1 Start up your iMac. 2 When you see the Mac OS desktop, choose Apple () > About This Mac. You’ll see the total amount of memory installed in your iMac. For a detailed view of the amount of memory installed, open System Profiler by clicking More Info. If your iMac doesn’t recognize the memory or doesn’t start up correctly, shut it down and check the installation instructions again to make sure that the memory is compatible with your iMac and that the memory is installed correctly. If you still have problems, remove the memory and consult the support information that came with the memory or contact the vendor who provided the memory. 38 Chapter 3 Boost Your Memory 4 4 Problem, Meet Solution www.apple.com/support Mac Help help Occasionally you may have problems while working with your iMac. Read on to find some solutions to try when you have a problem. You can also find more troubleshooting information in Mac Help and on the iMac Service & Support website at www.apple.com/support/imac. If you experience a problem with your iMac, there is usually a simple and quick solution. If you encounter a problem, try to make a note of what you did before the problem occurred. This will help you narrow down the possible causes of the problem and then find the answers you need. Things to note include: Â The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application isn’t compatible with the version of the Mac OS installed on your iMac. Â Any new hardware (such as additional memory or a peripheral) that you connected or installed. Warning: Do not attempt to open your iMac except to install memory. If your iMac needs service, consult the service and support information that came with your computer for information about how to contact an Apple Authorized Service Provider or Apple for service. Your iMac doesn’t have any user-serviceable parts, except the memory. 40 Chapter 4 Problem, Meet Solution Problems That Prevent You from Using Your iMac If your iMac won’t respond or the pointer won’t move Â Make sure the mouse and keyboard are connected. Unplug and then plug in the connectors and make sure they are secure. If you have a wireless keyboard or mouse, make sure the batteries are fresh. Â Try to force problem applications to quit. Hold down the Option and Command (x) keys and press the Esc key. If a dialog appears, select the application and click Force Quit. Then save your work in any open applications and restart your iMac to be sure the problem is entirely cleared up. Â If you are unable to force the application to quit, press and hold the power (®) button on the back of your iMac for 5 or 6 seconds to shut down the computer. Unplug the power cord from the iMac. Then plug the power cord back in and press the power (®) button on your iMac to turn it on. If the problem occurs frequently when you use a particular application, check with the application’s manufacturer to see if the application is compatible with your iMac. To get support and contact information for the software that came with your iMac, go to www.apple.com/guide. If the problem occurs frequently, you may need to reinstall your system software. See “Reinstalling the Software That Came with Your iMac” on page 48. Chapter 4 Problem, Meet Solution 41 If your iMac freezes during startup or you see a flashing question mark Â Wait a few seconds. If your iMac doesn’t start up after a brief wait, shut it down by pressing and holding the power (®) button for 5 or 6 seconds, until your iMac shuts down. Then hold down the Option key and press the power (®) button again to start up your iMac. When your iMac starts up, click the hard disk icon and then click the right arrow. Â After your iMac starts up, open System Preferences and click Startup Disk. Select a local Mac OS X System folder. Â If the problem occurs frequently, you may need to use Disk Utility (on the Mac OS X Install Disc 1 that came with your iMac) or reinstall your system software (see “Reinstalling the Software That Came with Your iMac” on page 48). If your iMac won’t turn on or start up Â Make sure the power cord is plugged into your iMac and into a functioning power outlet. Â Press the power (®) button and immediately hold down the Command (x), Option, P, and R keys until you hear the startup sound a second time. Â If you recently installed memory, make sure that it is correctly installed and that it is compatible with your iMac. Check whether removing the memory you installed allows your iMac to start up (see page 33). Â Unplug the power cord and wait at least 30 seconds. Plug the power cord back in and press the power (®) button again to start up your iMac. Â If you are still unable to start up your iMac, see “Learning More, Service, and Support” on page 51 for information about contacting Apple for service. 42 Chapter 4 Problem, Meet Solution Using Apple Hardware Test You can use Apple Hardware Test to help determine if there is a problem with your iMac hardware. To use Apple Hardware Test: 1 Disconnect all external devices from your iMac except the keyboard and mouse. If you have an Ethernet cable connected, disconnect it. 2 Insert the Mac OS X Install Disc 1 that came with your iMac. 3 Restart your iMac and hold down the D key as your iMac starts up. 4 When the Apple Hardware Test chooser screen appears, select the language appropriate for your location. 5 Press the Return key or click the right arrow button. 6 When the Apple Hardware Test main screen appears (after about 45 seconds), follow the onscreen instructions. 7 Apple Hardware Test displays an error code if it detects a problem. Make a note of the error code before pursuing support options. If Apple Hardware Test doesn’t detect a hardware failure, the problem may be with your software. For more information about, see the Apple Hardware Test Read Me file on the Mac OS X Install Disc 1. Chapter 4 Problem, Meet Solution 43 Problems with Your Internet Connection If you have trouble with your Internet connection, you can try the steps in this section starting with Network Diagnostics. To use Network Diagnostics: 1 Choose Apple () > System Preferences. 2 Click Network and then click “Assist me.” 3 Click Diagnostics to open Network Diagnostics. 4 Follow the onscreen instructions. If Network Diagnostics can’t resolve the problem, there may be a problem with the Internet service provider (ISP) you are trying to connect to, with an external device you are using to connect to your ISP, or with the server you are trying to access. You can also try the following steps. Cable Modem, DSL, and LAN Internet Connections Make sure all modem cables are fully plugged in. Check the modem power cord, the cable from the modem to the computer, and the cable from the modem to the wall jack. Also check the cables and power supplies for Ethernet hubs and routers. Turn the modem off and on to reset the modem hardware. Turn off your DSL or cable modem for a few minutes, and then turn it back on. Some ISPs recommend that you unplug the modem’s power cord. If your modem has a reset button, you can press it either before or after you turn the power off and on. PPPoE Connections If you are unable to connect to your Internet service provider using PPPoE, make sure you have entered the correct information in Network preferences. 44 Chapter 4 Problem, Meet Solution Check System Preferences settings: 1 Choose Apple () > System Preferences. 2 Click Network. 3 Choose Network Port Configurations from the Show pop-up menu. 4 Drag Built-in Ethernet to the top of the Port Configurations list. 5 Choose Built-in Ethernet from the Show pop-up menu. 6 Click PPPoE. 7 Select “Connect using PPPoE.” 8 Check the Account Name field to make sure you’ve entered the correct information from your ISP. 9 If you chose to save your password, retype it making sure it’s correct. 10 Click TCP/IP. Make sure you’ve entered the correct information from your ISP in this pane. 11 Click Apply Now. Network Connections Make sure the Ethernet cable is plugged into your computer and into the network. Check the cables and power supplies to your Ethernet hubs and routers. If you have two or more computers sharing an Internet connection, be sure that your network is set up properly. You need to know if your ISP provides only one IP address or if it provides multiple IP addresses, one for each computer. Chapter 4 Problem, Meet Solution 45 If only one IP address is used, then you must have a router capable of sharing the connection, also known as network address translation (NAT) or “IP masquerading.” For setup information, check the documentation provided with your router or ask the person who set up your network. You can use an AirPort Base Station to share one IP address among multiple computers. For information about using an AirPort Base Station, check Mac Help or visit the Apple AirPort website at www.apple.com/support/ airport. If you cannot resolve the issue using these steps, contact your ISP or network administrator. Problems with AirPort Extreme Wireless Communication If you have trouble using AirPort Extreme wireless communication: Â Make sure you have properly configured the software according to the instructions that came with your base station. Â Make sure the computer or network you are trying to connect to is running and has a wireless access point. Â Make sure you are within antenna range of the other computer or the network’s access point. Nearby electronic devices or metal structures can interfere with wireless communication and reduce this range. Repositioning or rotating the computer may improve reception. Â Check the AirPort signal level. You may see up to four bars in the AirPort status icon in the menu bar. 46 Chapter 4 Problem, Meet Solution Â You may experience network performance problems if a microwave oven, cordless telephone, or other source of interference is near your base station. To minimize interference, move the base station away from such devices. Â For more information, see the instructions that came with the wireless device or search for “AirPort” in Mac Help. Keeping Your Software Up to Date You can connect to the Internet and automatically download and install the latest free software versions, drivers, and other enhancements from Apple. When you are connected to the Internet, Software Update checks Apple’s Internet servers to see if any updates are available for your computer. Your iMac is set to automatically check once a week, but you can set it to check daily or monthly. You can also check for updates manually. To check for updated software: 1 Open System Preferences. 2 Click the Software Update icon and follow the onscreen instructions. Â For more information, search for “Software Update” in Mac Help. Â For the latest information about Mac OS X, go to the Mac OS X website at www.apple.com/macosx. Chapter 4 Problem, Meet Solution 47 When an Application Doesn’t Respond On rare occasion, an application may “freeze.” Mac OS X provides a way to quit an application that’s not responding, without restarting your iMac. Quitting a frozen application may allow you to save your work in other open applications. To force an application to quit: 1 Press Command (x)-Option-Esc or choose Apple () > Force Quit. The Force Quit Applications dialog appears with the application selected. 2 Click Force Quit. The application quits, leaving all other applications open. Reinstalling the Software That Came with Your iMac Use the software installation discs that came with your iMac to reinstall Mac OS X and the applications that came with your iMac. Important: Apple recommends that you back up the data on your hard disk before reinstalling software. Apple isn’t responsible for any lost data. Installing Mac OS X and Applications To install Mac OS X: 1 Back up your important files. Because the “Erase and Install” option erases your destination disk, you should back up your important files before installing Mac OS X and other applications. 2 Insert the Mac OS X Install Disc 1 that came with your iMac. 3 Double-click “Install Mac OS X and Bundled Software.” 48 Chapter 4 Problem, Meet Solution 4 Follow the onscreen instructions. 5 After selecting the destination disk for installation, continue following the onscreen instructions. Your iMac may restart and ask you to insert the next Mac OS X installation disc. Installing Applications To install just the applications that came with your iMac, follow the steps below. Your iMac must have Mac OS X already installed. To install applications: 1 Back up your important files. 2 Insert the Mac OS X Install Disc 1 that came with your iMac. 3 Double-click “Install Bundled Software only.” 4 Follow the onscreen instructions. 5 After selecting the destination disk for installation, continue following the onscreen instructions. Note: To install iCal, iChat, iSync, iTunes, and Safari, follow the “Installing Mac OS X” instructions above. Chapter 4 Problem, Meet Solution 49 Other Problems For a problem with software from a manufacturer other than Apple, contact the manufacturer. Software manufacturers often provide software updates on their website. You can check for and install the latest Apple software using the Software Update pane of System Preferences. Your iMac is set to check automatically once a week but you can set it to check daily or monthly. You can also check for updates manually. For more information, choose Help > Mac Help and search for “software update.” Note: Classic (or Mac OS 9) applications are not compatible with your computer and do not open. If you have trouble ejecting a disc Â Quit any applications that may be using the disc, and then press the Media Eject (C) key on your keyboard. Â Open a Finder window and click the eject icon next to the disc’s icon in the sidebar, or drag the disc’s icon from the desktop to the Trash. Â Log out of your user account by choosing Apple menu > Log Out “User” (your account name appears in the menu), and then press the Media Eject (C) key on your keyboard. Â Restart your iMac while holding down the mouse button. 50 Chapter 4 Problem, Meet Solution If you have a problem using your iMac or working with the Mac OS Â If the answer to your question isn’t in this manual, look in Mac Help for instructions and troubleshooting information. In the Finder, choose Help > Mac Help. Â Check the Apple Support website at www.apple.com/support for the latest troubleshooting information and software updates. If your date and time settings keep getting lost You may need to have the internal backup battery replaced. The battery in your iMac isn’t user-replaceable. Contact an Apple Authorized Service Provider or an Apple Store retail location for more information. Learning More, Service, and Support Your iMac does not have any user-serviceable parts, except the keyboard, mouse, and memory. If you need service, contact Apple or take your iMac to an Apple Authorized Service Provider. You can find more information about your iMac through online resources, onscreen help, System Profiler, or Apple Hardware Test. Online Resources For online service and support information, go to www.apple.com/support. Choose your country from the pop-up menu. You can search the AppleCare Knowledge Base, check for software updates, or get help on Apple’s discussion forums. Chapter 4 Problem, Meet Solution 51 Onscreen Help You can often find answers to your questions, as well as instructions and troubleshooting information, in Mac Help. Choose Help > Mac Help. System Profiler To get information about your computer, use System Profiler. It shows you what hardware and software is installed, the serial number and operating system version, how much memory is installed, and more. To open System Profiler, choose Apple () > About This Mac from the menu bar and then click More Info. AppleCare Service and Support Your iMac comes with 90 days of technical support and one year of hardware repair warranty coverage at an Apple Store retail location or an Apple-authorized repair center, such as Apple Authorized Service Provider (AASP). You can extend your coverage by purchasing the AppleCare Protection Plan. For information, visit www.apple.com/support/products or visit the website address for your country listed below. If you need assistance, AppleCare telephone support representatives can help you with installing and opening applications, and basic troubleshooting. Call the support center number nearest you (the first 90 days are complimentary). Have the purchase date and your iMac serial number ready when you call. 52 Chapter 4 Problem, Meet Solution Note: Your 90 days of complimentary telephone support begins on the date of purchase and telephone fees may apply. Country Phone Website United States 1-800-275-2273 www.apple.com/support Australia (61) 133-622 www.apple.com/au/support Canada (English) (French) 1-800-263-3394 www.apple.com/ca/support www.apple.com/ca/fr/support Ireland (353) 1850 946191 www.apple.com/ie/support New Zealand 00800-7666-7666 www.apple.com/au/support United Kingdom (44) 0870 876 0753 www.apple.com/uk/support Telephone numbers are subject to change, and local and national telephone rates may apply. A complete list is available on the web: www.apple.com/contact/phone_contacts.html Locating Your Product Serial Number The serial number for your iMac is on the bottom of the stand. You can also use System Profiler to find it. Choose Apple () > About This Mac from the menu bar and then click More Info. Click the Hardware disclosure triangle to view the serial number. Chapter 4 Problem, Meet Solution 53 5 5 Last, but Not Least www.apple.com/enviromment Mac Help ergonomics For the safety of you and your equipment, follow these rules for cleaning and handling your iMac, and for working more comfortably. Apple products are designed and evaluated to the latest information technology and audio and video equipment safety standards. However, you need to follow the safety instructions on the product and in the documentation. Safety Instructions for Setting Up and Using Your iMac For your safety and that of your equipment, always take the following precautions. Keep these instructions handy for reference by you and others. Â Set up your computer on a stable work surface. Â Keep your computer away from sources of liquid, such as drinks, washbasins, bathtubs, shower stalls, and so on. Â Protect your computer from dampness or wet weather, such as rain and snow. Â The only way to disconnect power completely is to unplug the power cord. Always unplug the power cord before opening the computer to install memory. 56 Chapter 5 Last, but Not Least Â Unplug the power cord (by pulling the plug, not the cord) and disconnect the phone cord if any of the following conditions exists: Â You want to add memory Â The power cord or plug becomes frayed or otherwise damaged Â You spill something into the case Â Your iMac is exposed to rain or excess moisture Â Your iMac has been dropped or the case has been damaged Â You suspect that your iMac needs service or repair Â You want to clean the case (use only the recommended procedure described later) Â Your iMac contains magnets. Do not place magnetically sensitive material or devices within 1 inch (25 mm) of the computer. Important: The only way to turn off power completely is to unplug the power cord. Make sure at least one end of the power cord is within easy reach so that you can unplug your iMac when you need to. Warning: Your AC cord has a three-wire grounding plug (a plug that has a third grounding pin). This plug fits only a grounded AC outlet. If you are unable to insert the plug into an outlet because the outlet isn’t grounded, contact a licensed electrician to replace the outlet with a properly grounded outlet. Do not defeat the purpose of the grounding plug. Chapter 5 Last, but Not Least 57 Important: Electrical equipment may be hazardous if misused. Operation of this product, or similar products, must always be supervised by an adult. Do not allow children access to the interior of any electrical product and do not permit them to handle any cables. Warning: Never push objects of any kind into this product through the ventilation openings in the case. Doing so may be dangerous and result in fire or a dangerous electric shock. Do Not Make Repairs Yourself Your iMac doesn’t have any user-serviceable parts, except the keyboard, mouse, and memory (see “Installing Additional Memory” on page 33). Do not attempt to open your iMac. If your iMac needs service, consult the service and support information that came with your computer for instructions about how to contact an Apple Authorized Service Provider or Apple for service. If you open your iMac or install items other than memory, you risk damaging your equipment. Such damage isn’t covered by the limited warranty on your iMac. Using Connectors and Ports Never force a connector into a port. If the connector and port don’t join with reasonable ease, they probably don’t match. Make sure that the connector matches the port and that you have positioned the connector correctly in relation to the port. 58 Chapter 5 Last, but Not Least Laser Information Warning: Making adjustments or performing procedures other than those specified in your equipment’s manual may result in hazardous radiation exposure. Do not attempt to disassemble the cabinet containing the laser. The laser beam used in this product is harmful to the eyes. The use of optical instruments, such as magnifying lenses, with this product increases the potential hazard to your eyes. For your safety, have this equipment serviced only by an Apple-authorized service provider. Because of the optical disc drive in your computer, your computer is a Class 1 laser product. The Class 1 label, located in a user-accessible area, indicates that the drive meets minimum safety requirements. A service warning label is located in a service-accessible area. The labels on your product may differ slightly from the ones shown here. Class 1 label Service warning label High-Risk Activities Warning This computer system is not intended for use in the operation of nuclear facilities, aircraft navigation or communications systems, or air traffic control machines, or for any other uses where the failure of the computer system could lead to death, personal injury, or severe environmental damage. Chapter 5 Last, but Not Least 59 Avoid Hearing Damage Warning: Permanent hearing loss may occur if earbuds or headphones are used at high volume. You can adapt over time to a higher volume of sound that may sound normal but can be damaging to your hearing. If you experience ringing in your ears or muffled speech, then stop listening and have your hearing checked. The louder the volume, the less time required before your hearing can be affected. Hearing experts suggest that to protect your hearing, you should: Â Limit the amount of time you use earbuds or headphones at high volume Â Avoid turning up the volume to block out noisy surroundings Â Turn the volume down if you can’t hear people speaking to you Understanding Ergonomics Here are some tips for setting up a healthy work environment. Chair An adjustable chair that provides firm, comfortable support is best. Adjust the height of the chair so that your thighs are horizontal and your feet are flat on the floor. The back of the chair should support your lower back (lumbar region). Follow the manufacturer’s instructions for adjusting the backrest to fit your body properly. 60 Chapter 5 Last, but Not Least You may have to raise your chair so that your forearms and hands are at the proper angle to the keyboard. If this makes it impossible to rest your feet flat on the floor, you can use a footrest with adjustable height and tilt to make up for any gap between the floor and your feet. Or you may lower the desktop to eliminate the need for a footrest. Another option is to use a desk with a keyboard tray that’s lower than the regular work surface. Shoulders relaxed Forearms and hands in a straight line 45–70 cm (18–28 in.) Top of the screen at or slightly below eye level Screen positioned to avoid reflected glare Forearms level or tilted slightly Lower back supported Thighs tilted slightly Clearance under work surface Feet flat on the floor or on a footrest Display Arrange the display so that the top of the screen is slightly below eye level when you’re sitting at the keyboard. The best distance from your eyes to the screen is up to you, although most people tend to prefer 18 to 28 inches (45 to 70 cm). Position the display to minimize glare and reflections on the screen from overhead lights and windows. Chapter 5 Last, but Not Least 61 Mouse Position the mouse at the same height as your keyboard and within comfortable reach. Keyboard When you use the keyboard, your shoulders should be relaxed. Your upper arm and forearm should form an angle that is slightly greater than a right angle, with your wrist and hand in roughly a straight line. Use a light touch when typing and keep your hands and fingers relaxed. Avoid rolling your thumbs under your palms. Change hand positions often to avoid fatigue. Some computer users may develop discomfort in their hands, wrists, or arms after intensive work without breaks. If you begin to develop chronic pain or discomfort in your hands, wrists, or arms, consult a qualified health specialist. More information about ergonomics is available on the web: www.apple.com/about/ergonomics Cleaning Your iMac Follow these guidelines when cleaning the outside of your iMac and its components: Â Shut down your iMac and disconnect all cables. Â Use a damp, soft, lint-free cloth to clean the exterior of your iMac. Avoid getting moisture in any openings. Do not spray liquid directly on your iMac. Â Don’t use aerosol sprays, solvents, or abrasives. 62 Chapter 5 Last, but Not Least Cleaning Your iMac Display To clean your iMac screen, do the following: Â Shut down your iMac and disconnect all cables. Â Dampen a clean, soft, lint-free cloth with water only and wipe the screen. Do not spray liquid directly on the screen. Carrying Your iMac Before you lift or reposition your iMac, disconnect all cables and cords connected to it. To lift or move your iMac, hold the sides of the computer. Learning About Apple and the Environment Apple Computer, Inc., recognizes its responsibility to minimize the environmental impact of its operations and products. More information is available on the web: www.apple.com/environment Chapter 5 Last, but Not Least 63 Communications Regulation Information FCC Compliance Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See instructions if interference to radio or television reception is suspected. L‘utilisation de ce dispositif est autorisée seulement aux conditions suivantes : (1) il ne doit pas produire de brouillage et (2) l’utilisateur du dispositif doit étre prêt à accepter tout brouillage radioélectrique reçu, même si ce brouillage est susceptible de compromettre le fonctionnement du dispositif. Radio and Television Interference This computer equipment generates, uses, and can radiate radio-frequency energy. If it is not installed and used properly—that is, in strict accordance with Apple’s instructions—it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. You can determine whether your computer system is causing interference by turning it off. If the interference stops, it was probably caused by the computer or one of the peripheral devices. 64 If your computer system does cause interference to radio or television reception, try to correct the interference by using one or more of the following measures: Turn the television or radio antenna until the interference stops. Move the computer to one side or the other of the television or radio. Move the computer farther away from the television or radio. Plug the computer into an outlet that is on a different circuit from the television or radio. (That is, make certain the computer and the television or radio are on circuits controlled by different circuit breakers or fuses.) If necessary, consult an Apple-authorized service provider or Apple. See the service and support information that came with your Apple product. Or, consult an experienced radio/television technician for additional suggestions. Changes or modifications to this product not authorized by Apple Computer, Inc., could void the EMC compliance and negate your authority to operate the product. This product has demonstrated EMC compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables (including Ethernet network cables) between system components to reduce the possibility of causing interference to radios, television sets, and other electronic devices. Responsible party (contact for FCC matters only): Apple Computer, Inc. Product Compliance 1 Infinite Loop M/S 26-A Cupertino, CA 95014-2084 Korea Mouse Statement Mighty Mouse Wireless Radio Use This device is restricted to indoor use due to its operation in the 5.15 to 5.25 GHz frequency range to reduce the potential for harmful interference to cochannel Mobile Satellite systems. Cet appareil doit être utilisé à l’intérieur. Exposure to Radio Frequency Energy The radiated output power of the AirPort Extreme Card in this device is far below the FCC radio frequency exposure limits for uncontrolled equipment. This device should be operated with a minimum distance of at least 20 cm between the AirPort Extreme Card antennas and a person’s body and must not be co-located or operated with any other antenna or transmitter. Mighty Mouse Korea Statements European Community Complies with European Directives 72/23/EEC and 89/ 336/EEC, and 99/5/EC. Europe–EU Declaration of Conformity Singapore Wireless Certification The equipment complies with the RF Exposure Requirement 1999/519/EC, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz. This equipment meets the following conformance standards: EN300 328, EN301 893, EN301 489-17, EN60950 Hereby, Apple Computer, Inc., declares that this 802.11a/ b/g Mini-PCIe card is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. 65 Taiwan Wireless Statements Mouse Class 1 LED Information The Apple Mighty Mouse is a Class 1 LED product in accordance with IEC 60825-1 A1 A2. It also complies with the Canadian ICES-003 Class B Specification. Using an External USB Modem If you connect your iMac to a phone line using an external USB Modem, please refer to the telecommunications agency information in the guide that came with your modem. ENERGY STAR® Compliance Taiwan Statement Taiwan Class B Statement VCCI Class B Statement 66 As an ENERGY STAR® partner, Apple has determined that standard configurations of this product meet the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR program is a partnership with office product equipment manufacturers to promote energyefficiency. Reducing energy consumption of office products saves money and reduces pollution by eliminating wasted energy. Disposal and Recycling Information The backlight lamp in this product contains mercury. Dispose of it according to your local environmental laws and guidelines. For information about Apple’s recycling program, go to www.apple.com/environment. European Union The symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. Battery Disposal Your iMac has an internal backup battery that preserves settings, such as the date and time, when the computer is off. Do not attempt to change the battery. Only an Apple-certified technician can change the battery. When this product has reached the end of its useful life, please dispose of it according to your local environmental laws and guidelines. California: The coin cell battery in your product contains perchlorates. Special handling and disposal may apply. Refer to www.dtsc.ca.gov/hazardouswaste/ perchlorate. Nederlands: Gebruikte batterijen kunnen worden ingeleverd bij de chemokar of in een speciale batterijcontainer voor klein chemisch afval (kca) worden gedeponeerd. Deutschland: Dieses Gerät enthält Batterien. Bitte nicht in den Hausmüll werfen. Entsorgen Sie dieses Gerätes am Ende seines Lebenszyklus entsprechend der maßgeblichen gesetzlichen Regelungen. Taiwan: 67 Looking for Something? Index A C adapters, video 25 AirPort Extreme technology 27 ambient light sensor 23 AppleCare 52 Apple Remote 21, 23 applications Classic 50 freezing 48 installing 49 Mac OS 9 50 using Software Update 47 assistants Setup Assistant 13 audio 25 audio in/optical digital audio in port 25 camera, iSight 21 camera indicator light 21 carrying your iMac 63 changing the desktop 14 System Preferences 14 Classic 50 cleaning your computer 62 computer disposal 67 connecting external speakers 25 B battery, internal backup 51 Bluetooth wireless technology 27 built-in iSight camera 21 microphone 21 speakers 21, 23 70 Looking for Something? D date and time settings lost 51 desktop, customizing 14 DIMMs. See memory display adapters 25 cleaning 63 port 25 Dock 28 downloading software 47 E ejecting a disc 50 environment 63 ergonomics 60 Ethernet port 25 external speakers 25 F FireWire connections 29 ports 25 flashing question mark 42 Force Quit 48 Front Row 21 frozen application 48 G general safety instructions 56 H headphone out/optical digital audio out port 25 I iChat application 21 installing 49 iLife applications 28 iMac back view 26 features 20, 22 front view 20, 22 other components 26 ports 24 putting to sleep 14 setting up 10 shutting down 15 infrared receiver 23 installing applications 50 Mac OS X 48 Internet connecting 11 iSight indicator light 21 video camera 21 K keyboard ergonomics 62 setup 12 M Mac Help 28 Mac OS 9 50 Mac OS X installing 48 website 28 Media Eject key 23 memory access door 27 how much is installed 38 installing 33 microphone 21 Mighty Mouse ergonomics 62 multibutton 21 setting up 12 mini-DVI video out port 25 mouse. See Mighty Mouse N network connections 45 O online resources 51 optical digital audio out 25 optical disc drive 21 P ports 23, 25 audio in 25 display 25 Ethernet 25 FireWire 25 headphone 25 mini-DVI video out 25 optical digital audio out 25 overview 24 power 10, 27 safety information 58 USB 25 power button 27 power indicator light 23 power port 10, 27 problems. See troubleshooting product serial number 53 Q question mark 42 R RAM. See memory remote overview 21 remote rest 23 S S/PDIF stereo 25 safety 56 SDRAM. See memory security slot 27 serial number 53 service and support 52 setting up your computer 10 Setup Assistant 13 shutting down before installing memory 33 the computer 15 sleep 14 Software Update 47 sound 23 speakers 21, 23 specifications 29 Looking for Something? 71 stopping an application 48 support 52 System Preferences customizing the desktop 14 Energy Saver 14 Software Update 47, 50 Startup Disk 42 System Profiler 52 T Tiger. See Mac OS X troubleshooting 39 AirPort Extreme 46 AppleCare 52 computer freezes during startup 42 computer won’t respond 41 computer won’t start up 42 date and time settings lost 51 ejecting a disc 50 Internet connection 44 service and support 51 using Mac Help 52 U updating software 47 USB connections 29 ports 23, 25 72 Looking for Something? V video adapters 25 video out port 25 volume controls 23 K Apple Computer, Inc. © 2006 Apple Computer, Inc. All rights reserved. Under the copyright laws, this manual may not be copied, in whole or in part, without the written consent of Apple. The Apple logo is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. Use of the “keyboard” Apple logo (Option-Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws. Every effort has been made to ensure that the information in this manual is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014-2084 408-996-1010 www.apple.com Apple, the Apple logo, AirPort, FireWire, iCal, iLife, iMac, iMovie, iPhoto, iPod, iTunes, Mac, the Mac logo, Mac OS, and Macintosh are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. AirPort Express, Finder, the FireWire logo, GarageBand, iSight, iWeb, Safari, Spotlight, and Tiger are trademarks of Apple Computer, Inc. AppleCare and Apple Store are service marks of Apple Computer, Inc., registered in the U.S. and other countries. Mighty Mouse © Viacom International Inc. All rights reserved. The Mighty Mouse trademark is used under license. ENERGY STAR® is a U.S. registered trademark. Intel and Intel Core are trademarks of Intel Corp. in the U.S. and other countries. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Apple Computer, Inc. is under license. Other company and product names mentioned herein may be trademarks of their respective companies. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the performance or use of these products. Manufactured under license from Dolby Laboratories. “Dolby,” “Pro Logic,” and the double-D symbol are trademarks of Dolby Laboratories. Confidential Unpublished Works, © 1992–1997 Dolby Laboratories, Inc. All rights reserved. The product described in this manual incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098 and 4,907,093 licensed for limited viewing uses only. Simultaneously published in the United States and Canada.