HP ENVY 15 Notebook PC and
HP ENVY TouchSmart 15 Notebook PC
Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel and Core are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows 8 functionality.
See http://www.microsoft.com for details.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: September 2013
Document Part Number: 733845-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.
iii
iv
Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi
Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 9
Display .................................................................................................................................................. 9
Buttons and speakers ......................................................................................................................... 10
Keys ................................................................................................................................................... 11
Lights .................................................................................................................................................. 12
TouchPad ........................................................................................................................................... 13
Left side .............................................................................................................................................. 13
Right side ........................................................................................................................................... 15
Bottom ................................................................................................................................................ 16
Labels ................................................................................................................................................. 17
3 Illustrated parts catalog ............................................................................................................................... 19
Computer major components ............................................................................................................. 19
Display assembly subcomponents ..................................................................................................... 25
Mass storage devices ......................................................................................................................... 26
Miscellaneous parts ............................................................................................................................ 27
Sequential part number listing ............................................................................................................ 28
4 Removal and replacement procedures preliminary requirements ........................................................... 35
Tools required .................................................................................................................................... 35
Service considerations ....................................................................................................................... 35
Plastic parts ....................................................................................................................... 35
Cables and connectors ...................................................................................................... 36
Drive handling .................................................................................................................... 36
Grounding guidelines ......................................................................................................................... 36
Electrostatic discharge damage ......................................................................................... 36
Packaging and transporting guidelines ............................................................. 38
Workstation guidelines ..................................................................... 38
5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 40
Component replacement procedures ................................................................................................. 40
Battery ............................................................................................................................... 41
Service door ....................................................................................................................... 42
mSATA SSD ...................................................................................................................... 43
vii
WLAN module .................................................................................................................... 44
Hard drive .......................................................................................................................... 46
Memory module ................................................................................................................. 48
6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 51
Component replacement procedures ................................................................................................. 51
RTC battery ....................................................................................................................... 51
Base enclosure .................................................................................................................. 53
Display assembly ............................................................................................................... 55
Fan ..................................................................................................................................... 63
System board ..................................................................................................................... 64
Heat sink ............................................................................................................................ 70
Processor ........................................................................................................................... 75
Connector board ................................................................................................................ 78
Power connector cable ...................................................................................................... 80
Subwoofer .......................................................................................................................... 81
Rear speakers ................................................................................................................... 83
Fingerprint reader board .................................................................................................... 85
Front speakers ................................................................................................................... 86
TouchPad assembly .......................................................................................................... 88
Power button board ........................................................................................................... 91
Keyboard ........................................................................................................................... 92
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .................................. 96
Starting Setup Utility (BIOS) ............................................................................................................... 96
Updating the BIOS ............................................................................................................................. 96
Determining the BIOS version ........................................................................................... 96
Downloading a BIOS update ............................................................................................. 97
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 97
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 98
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ...................................................... 99
Starting Setup Utility ........................................................................................................................... 99
Using Setup Utility .............................................................................................................................. 99
Changing the language of Setup Utility ............................................................................. 99
Navigating and selecting in Setup Utility ............................................................................ 99
Displaying system information ......................................................................................... 100
Restoring factory default settings in Setup Utility ............................................................ 100
Exiting Setup Utility .......................................................................................................... 100
Updating the BIOS ........................................................................................................................... 101
viii
Determining the BIOS version ......................................................................................... 101
Downloading a BIOS update ........................................................................................... 101
Using Advanced System Diagnostics ............................................................................................... 102
9 Specifications .............................................................................................................................................. 103
Computer specifications ................................................................................................................... 103
15.6 inch (39.80 cm) display specifications ...................................................................................... 104
Hard drive specifications .................................................................................................................. 104
10 Windows – Backing up, restoring, and recovering ............................................................................... 106
Creating recovery media and backups ............................................................................................. 106
Creating HP Recovery media .......................................................................................... 106
Restore and recovery ....................................................................................................................... 107
Recovering using HP Recovery Manager ........................................................................ 108
What you need to know ................................................................................... 108
Using the HP Recovery partition (select models only) .................................... 108
Using HP Recovery media to recover ............................................................. 109
Changing the computer boot order ................................................................. 109
Removing the HP Recovery partition ............................................................................... 109
11 Ubuntu Linux – Backing up, restoring, and recovering ........................................................................ 111
Performing a system recovery .......................................................................................................... 111
Creating the restore DVDs ............................................................................................... 111
Creating a restore image on a USB device ..................................................................... 111
Performing recovery using the restore media .................................................................. 112
Backing up your information ............................................................................................................. 112
12 Power cord set requirements .................................................................................................................. 114
Requirements for all countries .......................................................................................................... 114
Requirements for specific countries and regions ............................................................................. 115
13 Recycling ................................................................................................................................................... 117
Index ................................................................................................................................................................. 118
ix
x
1
Product description
Category
Description
Product Name
HP ENVY 15 Notebook PC
Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
√
√
HP ENVY TouchSmart 15 Notebook PC
Processors
●
AMD® A10-5750M 2.50 GHz
processor (turbo up to 3.50 GHz;
1600 MHz FSB, 4.0 MB L2 cache,
DDR3, quad core, 35 W)
●
AMD A8-5550M 2.10 GHz
processor (turbo up to 3.10 GHz;
1600 MHz FSB, 4.0 MB L2 cache,
DDR3, quad core, 35 W)
●
AMD A6-5350M 2.90 GHz
processor (turbo up to 3.50 GHz;
1600 MHz FSB, 1.0 MB L2 cache,
DDR3, dual core, 35 W)
●
AMD A4-5150M 2.70 GHz
processor (turbo up to 3.30 GHz;
1600 MHz FSB, 1.0 MB L2 cache,
DDR3, dual core, 35 W)
√
1
Category
Description
Processors (continued)
●
Intel® Quad Core® i7-4900MQ 2.80
GHz processor (SC turbo up to 3.80
GHz; 1600 MHz FSB, 8.0 MB L3
cache, 47 W)
●
Intel Quad Core i7-4800MQ 2.70
GHz processor (SC turbo up to 3.70
GHz; 1600 MHz FSB, 6.0 MB L3
cache, 47 W)
●
Intel Quad Core i7-4702MQ 2.20
GHz processor (SC turbo up to 3.20
GHz; 1600 MHz FSB, 6.0 MB L3
cache, 37 W)
●
Intel Quad Core i7-4700MQ 2.40
GHz processor (SC turbo up to 3.40
GHz; 1600 MHz FSB, 6.0 MB L3
cache, 47 W)
●
Intel Dual Core i5-4330M 2.80 GHz
processor (SC turbo up to 3.50
GHz; 1600 MHz FSB; 3.0 MB L3
cache, 37 W)
●
Intel Dual Core i5-4200M 2.50 GHz
processor (SC turbo up to 3.10
GHz; 1600 MHz FSB, 3.0 MB L3
cache, 37 W)
●
Intel Dual Core i3-4000M 2.40 GHz
processor (1600 MHz FSB, 3.0 MB
L3 cache, 37 W)
Chipset
AMD A76M fusion controller hub
Intel HM87 Express Chipset
2
Chapter 1 Product description
Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
√
√
√
Category
Description
Graphics
Internal graphics:
●
AMD Radeon™ HD 8650G graphics
(only on computer models equipped
with an AMD A10 processor)
●
AMD Radeon HD 8550G graphics
(only on computer models equipped
with an AMD A8 processor)
●
AMD Radeon HD 8450G graphics
(only on computer models equipped
with an AMD A6 processor)
●
AMD Radeon HD 8350G graphics
(only on computer models equipped
with an AMD A4 processor)
Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
√
Switchable graphics:
●
AMD Radeon HD 8750M with 2048
MB of dedicated video memory (128
MB×16 DDR3 900 MHz×8PCs,
DDR3 1 GHz downgrade to DDR3
900MHz)
Dual graphics:
●
AMD Radeon HD 8750M + HD
8650G dual graphics with AMD
discrete graphics (only on
computer models equipped with an
AMD A10 processor)
●
AMD Radeon HD 8750M + HD
8550G dual graphics with AMD
discrete graphics (only on
computer models equipped with an
AMD A8 processor)
●
AMD Radeon HD 8750M + HD
8450G dual graphics with AMD
discrete graphics (only on
computer models equipped with an
AMD A6 processor)
Support for HD decode, DX11, and HDMI
Support for PX7
3
Category
Description
Graphics (continued)
Internal graphics:
●
Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
√
Intel HD Graphics 4600 on
computer models equipped with a
Quad Core processor
Switchable Discrete Graphics:
●
nVidia N14P-GT GeForce 750M
with 4096 MB of dedicated video
memory (256 MB×16 DDR3 1
GHz×8PCs)
●
nVidia N14P-GV2 GeForce 740M
with 2048 MB of dedicated video
memory (128 MB×16 DDR3 1
GHz×8PCs)
●
N15S-GT GeForce 840M with 2048
MB of dedicated video memory (256
MBx16 DDR3 960 MHz x 4 pcs, 1
GHz bridge to 960 MHz)
Support for HD decode, DX11, and HDMI
Support for GPU performance scaling
Support for Optimus
Panel
Support for the following
display assemblies:
●
15.6 inch (39.80 cm), full highdefinition (FHD), white light-emitting
diode (WLED), BrightView
(1920×1080), slim (3.2 mm), SVA,
color gamut 60%, typical brightness
300 cd/m2 (nits), 16:9 aspect ratio
●
15.6 inch (39.80 cm), high-definition
(HD), white light-emitting diode
(WLED), BrightView (1366×768),
flat (3.8 mm), SVA, color gamut
45%, typical brightness 200 cd/m2
(nits), 16:9 aspect ratio
Support for low-voltage differential
signaling LVDS, co-layout with
eDP1.3+PSR)
Touchscreen and MultiTouch enabled
4
Chapter 1 Product description
√
√
Category
Description
Memory
Two customer-accessible/upgradable
memory module slots
Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
√
√
Support for DDR3L (1600 MHz)
dual channel
Support for up to 16834 MB of system
RAM in the following configurations:
●
16834 MB (8192 MB×2)
●
12288 MB (8192 MB+4096 MB)
●
8192 MB (8192 MB×1, 4096 MB×2)
●
6144 MB (4096 MB+2048 MB)
●
4096 MB (4096 MB×1, 2048 MB×2)
Support for Intel Rapid Start Technology
(select models only)
Hard drive
Support for 6.35 cm (2.5 in) hard drives
in 7.0 mm (.28 in) and 9.5 mm (.37 in)
thickness
√
√
√
Support for Serial ATA /Support
for mSATA
Support for HP 3D Drive Guard hard
drive protection
Support for the following hard drives:
mSATA SSD
●
1.5 TB, 5400 rpm, 9.5 mm (select
models only)
●
1 TB, 5400 rpm, 9.5 mm
●
750 GB, 5400 rpm, 9.5 mm
●
500 GB, 5400 rpm, 7.0 mm
●
640 GB, 5400 rpm, 9.5 mm
●
256 GB solid-state drive (SSD),
select models only
●
512 GB SSD, select models only
√
√
Support for Intel Smart Response
Technology (select models only)
√
●
√
Support for 24 GB mSATA SSD
(not available on computer models
equipped with 16834 MB or 12288
MB system memory or with a 256
GB or 512 GB SSD)
5
Category
Description
Audio and video
Quad speakers
Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
√
√
Subwoofer
Dual array digital microphones with
appropriate beam-forming, echocancellation, noise-suppression software
HD Audio
Beats Audio
Integrated HP TrueVision HD webcam
(fixed [no tilt], activity LED, 1280×720 by
30 frames per second)
Ethernet
Integrated 10/100/1000 network interface
card (NIC)
√
√
Wireless
Integrated wireless local area network
(WLAN) options by way of
wireless module
√
√
Two WLAN antennas built into
display assembly
Compatible with Miracast -certified
devices
Support for the following WLAN formats:
External media cards
6
Chapter 1 Product description
●
Qualcomm Atheros AR9485
802.11bgn 1×1 WiFi Adapter (select
models only)
●
Qualcomm QCA9565 802.11bgn
1×1 WiFi + Bluetooth 4.0 Combo
Adapter (select models only)
●
Ralink RT3290LE 802.11bgn 1×1
WiFi + Bluetooth 4.0
Combo Adapter (select models
only)
●
Realtek RTL8188EE 802.11bgn 1×1
WiFi Adapter (select models only)
●
Broadcom BCM 4352 802.11 ac
2×2 WiFi + Bluetooth 4.0 Combo
Adapter (select models only)
●
Intel Dual Band Wireless 7260
802.11 bgn 2x2 WiFi + Bluetooth
4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 3160
802.11 ac 1x1 WiFi + Bluetooth 4.0
Combo Adapter (select models
only)
HP 2-in-1 multiformat Digital Media
Reader Slot with push-push technology.
Reads data from and writes data to
digital memory cards such as Secure
Digital (SD).
√
√
√
Category
Description
Ports
●
AC adapter, HP Smart
●
Audio-in (mono microphone)/audioout (stereo headphone) combo jack
●
HDMI v1.4 supporting up to
1920×1080 @ 60Hz
●
RJ-45 (Ethernet)
●
USB: four USB 3.0 ports, one USB
2.0 port
Keyboard/pointing devices
Full-size, island-style keyboard with
numeric keypad
Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
√
√
√
√
√
√
DuraCoat
Backlit
Gesture support: MultiTouch gestures
enabled, two-finger scrolling, and pinchzoom as default
Clickpad with image sensor
Taps enabled by default
Support for Windows 8 modern trackpad
Power requirements
Support for the following AC adapters:
●
90 W HP Smart AC adapter (PFC,
4.5 mm)
●
65 W HP Smart AC adapter (nonPFC, 4.5 mm)
●
120 W HP Slim AC adapter (PFC,
EM, 4.5 mm)
●
90 W HP Smart AC adapter (PFC
EM, 4.5 mm)
●
65 W HP Smart AC adapter (nonPFC, EM, 4.5 mm)
Support for the following batteries
Security
●
6 cell, 62 Wh, 2.80 Ah, Li-ion
battery, supports fast charge
●
6 cell, 47 Wh, 2.20 Ah, Li-ion
battery
Support for the following:
●
Security cable lock
●
Fingerprint reader with Digital
Persona software (select models
only)
●
HP SimplePass (only available on
computer models equipped with a
fingerprint reader)
√
√
√
√
√
7
Category
Description
Security (continued)
●
Operating system
Preinstalled: Windows 8.1
Computer models
equipped with an
AMD processor
Intel AT-p Ready
√
√
Ubuntu Linux
Serviceability
8
Chapter 1 Product description
End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Hard drive
●
Memory modules (expansion and
primary)
●
WLAN module
●
mSATA SSD
Computer models
equipped with an
Intel processor
√
√
√
√
√
2
External component identification
Display
Item
Component
Description
(1)
Internal display switch
Turns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
(2)
Internal microphones (2)
Record sound.
(3)
Webcam light
On: The webcam is in use.
(4)
HP TrueVision HD Webcam
Records video and takes still photographs.
(5)
WLAN antennas (2)*
Send and receive wireless signals to communicate
with WLANs.
NOTE: To set up a WLAN and connect to the Internet,
you need a broadband modem (either DSL or cable)
(purchased separately), high-speed internet service
purchased from an Internet service provider, and a
wireless router (purchased separately).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions.
Display
9
Buttons and speakers
Item
Component
Description
(1)
Power button
●
When the computer is off, press the button to turn
on the computer.
●
When the computer is on, press the button briefly
to initiate Sleep.
●
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press
and hold the power button down for at least 5 seconds
to turn off the computer.
10
(2)
Speakers (2)
Produce sound.
(3)
Fingerprint reader (select models only)
Allows a fingerprint logon to , instead of a password
logon.
Chapter 2 External component identification
Keys
Item
Component
Description
(1)
esc key
Reveals system information when pressed
in combination with the fn key.
(2)
fn key
Executes frequently used system functions when
pressed in combination with the b key, the spacebar, or
the esc key.
(3)
Operating system key
For Windows computer models, this key returns you to
the Start screen from an open app or the Windows
desktop.
NOTE: Pressing the key again will return you to the
previous screen.
For Linux computer models, this key displays the
operating system menu.
(4)
Action keys
Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.
(5)
num lk key
Alternates between the navigational and numeric
functions on the integrated numeric keypad.
(6)
Integrated numeric keypad
When num lk has been enabled, it can be used like an
external numeric keypad.
Keys
11
Lights
Item
Component
Description
(1)
Power light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses
the least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.
(2)
(3)
Mute light
Wireless light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
On: An integrated wireless device, such as a WLAN
device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber
when all wireless devices are off.
12
(4)
Caps lock light
On: Caps lock is on, which switches the keys to all
capital letters.
(5)
Fingerprint reader light
●
White: The fingerprint authentication was
successful.
●
Amber: The fingerprint authentication failed.
Chapter 2 External component identification
TouchPad
Item
Component
Description
(1)
TouchPad zone
Moves the on-screen pointer and selects or activates
items on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures.
(2)
Left TouchPad button
Functions like the left button on an external mouse.
(3)
Right TouchPad button
Functions like the right button on an external mouse.
Item
Component
Description
(1)
Security cable slot
Attaches an optional security cable to the computer.
Left side
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
TouchPad
13
Item
Component
Description
(2)
Vents (2)
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(3)
HDMI port
Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(4)
USB 3.0 charging port
Connects an optional USB device. The USB 3.0
charging port can also charge select models of cell
phones and MP3 players, even when the computer is
off.
NOTE: A USB charging port (also referred to as a
USB powered port) allows you to charge connected
USB devices. Standard USB ports will not charge all
USB devices or will charge using a low current. Some
USB devices require power and require you to use a
powered port.
(5)
USB 3.0 port
Connects optional USB 3.0 devices and provide
enhanced USB power performance.
(6)
Digital Media Card Reader
Reads data from and writes data to digital memory
cards such as Secure Digital (SD).
(7)
Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses
the least amount of power.
(8)
Power light
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
14
Chapter 2 External component identification
Right side
Item
Component
Description
(1)
Audio-out (headphone) jack/Audioin (microphone) jack
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone.
This jack does not support optional microphone-only
devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4conductor connector that supports both audio-out
(headphone) and audio-in (microphone).
(2)
USB 3.0 ports (2)
Connect optional USB 3.0 devices and provide
enhanced USB power performance.
(3)
RJ-45 (network) jack
Connects a network cable.
(4)
RJ-45 (network) jack status light
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
White: The AC adapter is connected and the
battery is charged.
●
Amber: The AC adapter is connected and the
battery is charging.
●
Off: The computer is using DC power.
(5)
(6)
AC adapter light
Power connector
Connects an AC adapter.
Right side
15
Bottom
Item
Component
Description
(1)
Service door
Provides access to the hard drive bay, the WLAN
module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country
or region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support.
(2)
Battery bay
Holds the battery.
(3)
Vents (3)
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
16
(4)
Battery release latch
Releases the battery from the battery bay.
(5)
HP Triple Bass Reflex Subwoofer
Provides superior bass sound.
(6)
Speakers (2)
Produce sound.
Chapter 2 External component identification
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the
service door.
For help finding these locations, refer to Bottom on page 16.
●
Service label—Provides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the
illustration that most closely matches the service label on your computer.
Component
(1)
Product name
(2)
Serial number
(3)
Product number
(4)
Warranty period
(5)
Model number (select models only)
Component
(1)
Serial number
(2)
Product number
(3)
Warranty period
Labels
17
Component
18
(4)
Model number (select models only)
(5)
Revision number
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the
approval markings for the countries or regions in which the devices have been approved for use.
Chapter 2 External component identification
3
Illustrated parts catalog
Computer major components
Computer major components
19
Item
Component
Spare part number
(1)
Display assembly (includes webcamera/microphone module and wireless antenna cables):
15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display
assembly
720550-001
15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display
assembly
720549-001
15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly
720552-001
15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly
720551-001
The subcomponents for the non-touchscreen display assembly are also available as spare part kits. For more
display assembly spare part information, see Display assembly subcomponents on page 25.
(2)
Top cover
720570-001
(3)
Power button board (includes cable)
720553-001
(4)
Keyboard (includes keyboard cable):
Keyboard with backlight (includes backlight cable):
20
For use on computer models equipped with an Intel processor in Belgium
720244-A41
For use in Canada
720244-DB1
For use on computer models equipped with an Intel processor in the Czech Republic
and Slovakia
720244-FL1
For use on computer models equipped with an Intel processor in Denmark, Finland,
and Norway
720244-DH1
For use on computer models equipped with an Intel processor in France
720244-051
For use on computer models equipped with an Intel processor in Germany
720244-041
For use on computer models equipped with an Intel processor in Greece
720244-151
For use on computer models equipped with an Intel processor for use internationally
720244-B31
For use on computer models equipped with an Intel processor in Italy
720244-061
For use on computer models equipped with an Intel processor in Japan
720244-291
For use in Latin America
720244-161
For use on computer models equipped with an Intel processor in Portugal
720244-131
For use on computer models equipped with an Intel processor in Russia
720244-251
For use on computer models equipped with an Intel processor in Saudi Arabia
720244-171
For use on computer models in South Korea
720244-AD1
For use on computer models equipped with an Intel processor in Spain
720244-071
For use on computer models equipped with an Intel processor in Switzerland
720244-BG1
For use on computer models equipped with an Intel processor in Taiwan
720244-AB1
For use on computer models equipped with an Intel processor in Thailand
720244-281
For use on computer models equipped with an Intel processor in Turkey
720244-141
For use on computer models equipped with an Intel processor in the United Kingdom
720244-031
Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
For use in the United States
720244-001
Keyboard with pointing stick (includes pointing stick cable)
For use in the United States
720242-001
For use on computer models equipped with an Intel processor in France
720242-051
For use on computer models equipped with an Intel processor in Italy
720242-061
(5)
Keyboard shield
720544-001
(6a)
TouchPad assembly (includes TouchPad bracket (6b), TouchPad button board,
TouchPad, and cables)
722972-001
(7)
Fingerprint reader board (includes bracket and cable)
720543-001
(8)
Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators)
720561-001
(9)
Power connector cable:
(10)
(11)
Power connector cable
720537-001
For use on computer models equipped with an Intel processor and a graphics
subsystem with discrete memory
720538-001
Connector board (includes 2 cables):
For use on computer models equipped with an AMD processor
720579-001
For use on computer models equipped with an Intel processor and a graphics
subsystem with discrete memory
723372-001
For use on computer models equipped with an Intel processor and a graphics
subsystem with UMA memory
720554-001
System board (includes replacement thermal material):
For use on computer models equipped with an AMD processor, a graphics
subsystem with discrete memory, and the Windows Professional operating system
720578-601
For use on computer models equipped with an AMD processor, a graphics
subsystem with discrete memory, and the Windows Standard operating system
720578-501
For use on computer models equipped with an AMD processor, a graphics
subsystem with UMA memory, and the Windows Professional operating system
720577-601
For use on computer models equipped with an AMD processor, a graphics
subsystem with UMA memory, and the Windows Standard operating system
720577-501
For use on computer models equipped with the Intel HM87 chipset, the GeForce
750M graphics subsystem, and the Windows Standard operating system
720569-501
For use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Windows Professional operating system
720566-601
For use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Windows Standard operating system
720566-501
For use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Linux operating system
720566-001
For use on computer models equipped with the Intel HM87 chipset, a graphics
subsystem with UMA memory, and the Windows Professional operating system
720565-601
For use on computer models equipped with the Intel HM87 chipset, a graphics
subsystem with UMA memory, and the Windows Standard operating system
720565-501
Computer major components
21
Item
(12)
Component
Spare part number
For use on computer models equipped with the Intel HM87 chipset, a graphics
subsystem with UMA memory, and the Linux operating system
720565-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 750M graphics subsystem, and the Linux operating system (includes
replacement material)
741653-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 750M graphics subsystem, and the Windows Standard
operating system (includes replacement material)
741653-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 750M graphics subsystem, and the Windows Professional
operating system (includes replacement material)
741653-601
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 740M graphics subsystem, and the Linux operating system (includes
replacement material)
746447-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 740M graphics subsystem, and the Windows Standard
operating system (includes replacement material)
746447-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 740M graphics subsystem, and the Windows Professional
operating system (includes replacement material)
746447-601
For use on computer models equipped with UMA memory, the Intel HM87 chipset,
and the Linux operating system (includes replacement material)
746449-001
For use on computer models equipped with UMA memory, the Intel HM87 chipset,
and the Windows Standard operating system (includes replacement material)
746449-501
For use on computer models equipped with UMA memory, the Intel HM87 chipset,
and the Windows Professional operating system (includes replacement material)
746449-601
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 840M graphics subsystem, and the Linux operating system (includes
replacement material)
749752-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 840M graphics subsystem, and the Windows Standard
operating system (includes replacement material)
749752-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 840M graphics subsystem, and the Windows Professional
operating system (includes replacement material)
749752-601
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 840M graphics subsystem, 47 W, and the Linux operating system
(includes replacement material)
749753-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 840M graphics subsystem, 47 W, and the Windows Standard
operating system (includes replacement material)
749753-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset,
the GeForce 840M graphics subsystem, 47 W, and the Windows Professional
operating system (includes replacement material)
749753-601
Processor (includes replacement thermal material):
AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0MB L2 cache, DDR3, quad core, 35 W)
22
Chapter 3 Illustrated parts catalog
713548-001
Item
(13)
Component
Spare part number
AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB
L2 cache, DDR3, quad core, 35 W)
713551-001
AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0- MB
L2 cache, DDR3, dual core, 35 W)
713550-001
AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0- MB
L2 cache, DDR3, dual core, 35 W)
713549-001
Intel Quad Core i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600
MHz FSB, 8.0 MB L3 cache, 47 W)
723523-001
Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600
MHz FSB, 6.0 MB L3 cache, 47 W)
723524-001
Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600
MHz FSB, 6.0 MB L3 cache, 37 W)
723522-001
Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600
MHz FSB, 6.0 MB L3 cache, 47 W)
723521-001
Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600 MHz
FSB; 3.0 MB L3 cache, 37 W)
738201-001
Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz
FSB, 3.0 MB L3 cache, 37 W)
737328-001
Intel Dual Core i3-4000M 2.40 GHz processor (1600 MHz FSB, 3.0 MB L3 cache,
37 W)
737327-001
Heat sink (includes replacement thermal material):
For use on computer models equipped with an AMD processor and discrete memory
720576-001
For use on computer models equipped with an AMD processor and a graphics
subsystem with UMA memory
720539-001
For use on computer models equipped with the Intel HM87 chipset and a GeForce
750M graphics subsystem
720542-001
For use on computer models equipped with the Intel HM87 chipset and a GeForce
740M graphics subsystem
722389-001
For use on computer models equipped with the Intel HM87 chipset and a graphics
subsystem with UMA memory
720541-001
(14)
Fan (includes cable)
720235-001
(15)
Subwoofer (includes cable and 3 isolators)
720563-001
(16)
Front speakers (include left and right front speakers, 2 cables, and 4 isolators)
720562-001
(17)
Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and
RJ-45 cover)
720534-001
Rubber Kit (not illustrated, includes front and rear rubber feet and display bezel
rubber screw covers)
720559-001
(18)
(19)
RTC battery:
For use only on computer models equipped with an AMD processor
651948-001
For use only on computer models equipped with an Intel processor
718440-001
WLAN module:
Computer major components
23
Item
(20)
Component
Spare part number
Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use
on computer models equipped with an Intel processor, select models only)
724935-001
Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter
(for use on computer models equipped with an Intel processor)
717384-001
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo
Adapter (for use on computer models equipped with an Intel processor, select
models only)
710662-001
Qualcomm Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only)
675794-001
Qualcomm QCA9565 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select
models only)
733476-001
Ralink RT3290LE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select
models only)
690020-001
Realtek RTL8188EE 802.11bgn 1×1 WiFi Adapter (select models only)
709848-001
mSATA SSD (for use on computer models equipped with an Intel processor, not
available on computer models equipped with 16834 MB or 12288 MB system
memory or with a 256 GB or 512 GB SSD)
24 GB
(21)
(22)
(23)
(24)
24
720564-001
Memory module (PC3L, 12800, 1600 MHz):
8 GB
693374-001
4 GB
691740-001
2 GB
691739-001
Hard drive (does not include hard drive bracket or hard drive connector cable):
1.5 TB, 5400 rpm, 9.5 mm (select models only)
747375-001
1 TB, 5400 rpm, 9.5 mm
676521-001
750 GB, 5400 rpm, 9.5 mm
634250-001
640 GB, 5400 rpm, 9.5 mm (for computer models equipped with an AMD processor)
669300-001
500 GB, 5400 rpm, 7.0 mm
683802-001
1 TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
731999-001
750 GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
732001-001
500 GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm
732000-001
256 GB SSD (for computer models equipped with an Intel processor)
749761-001
512 GB SSD (for computer models equipped with an Intel processor)
749762-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive
connector cable)
720545-001
Battery:
6 cell, 62 Wh, 2.80 Ah, Li-ion battery
710417-001
6 cell, 47 Wh, 2.20 Ah, Li-ion battery
710416-001
Service door
720555-001
Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item
Component
Spare part number
(1)
Display bezel
720535-001
(2)
Display hinge kit (includes left and right hinges, left and right hinge covers, and left
and right hinge brackets)
720548-001
(3)
Webcam/microphone module (includes webcam/microphone module cable and
double-sided adhesive)
720273-001
(4)
Display panel:
15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel
720557-001
15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display panel
720556-001
(5)
Display panel cable
720536-001
(6)
Antenna Kit (includes left and right wireless antenna cables and transceivers)
720532-001
(7)
Display enclosure
720533-001
Display assembly subcomponents
25
Mass storage devices
26
Item
Component
Spare part number
(1)
External DVD±RW Double-Layer with SuperMulti Drive
659940-001
(2)
Hard drive (does not include hard drive bracket or hard drive connector cable):
1.5 TB, 5400 rpm, 9.5 mm
747375-001
1 TB, 5400 rpm, 9.5 mm
676521-001
750 GB, 5400 rpm, 9.5 mm
634250-001
640 GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor)
669300-001
500 GB, 5400 rpm, and 7.0 mm
683802-001
1 TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
731999-001
750 GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
732001-001
500 GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm
732000-001
256 GB SSD (for use on computer models equipped with an Intel processor)
749761-001
Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
512 GB SSD (for use on computer models equipped with an Intel processor)
749762-001
Hard Drive Hardware Kit, includes:
720545-001
(3)
Hard drive bracket
(4)
Hard drive connector cable
(5)
mSATA SSD (for use on computer models equipped with an Intel processor, not
available on computer models equipped with 16834 MB or 12288 MB system
memory or with a 256 GB or 512 GB SSD)
24 GB
720564-001
Miscellaneous parts
Component
Spare part number
AC adapter:
120 W HP Slim AC adapter (PFC, EM, 4.5 mm) for use on computer models equipped with an
Intel processor
710415-001
65 W HP Smart AC adapter (non-PFC, 4.5 mm)
710412-001
65 W HP Smart AC adapter (non-PFC, EM, 4.5 mm) for use on computer models equipped with
an Intel processor
714657-001
90 W HP Smart AC adapter (PFC, 4.5 mm)
710413-001
90 W HP Smart AC adapter (PFC EM, 4.5 mm) for use on computer models equipped with an
Intel processor
710414-001
HDMI-to-VGA adapter
701943-001
Power cord (3-pin, black, 1.83 m):
For use in Australia
490371-011
For use on computer models equipped with an Intel processor in Denmark
490371-081
For use in Europe
490371-021
For use on computer models equipped with an Intel processor in India
490371-D61
For use on computer models equipped with an Intel processor in Japan
490371-291
For use in North America
490371-001
For use in South Africa
490371-AR1
For use on computer models equipped with an Intel processor in the People's Republic of China
490371-AA1
For use on computer models equipped with an Intel processor in South Korea
490371-AD1
For use on computer models equipped with an Intel processor in Switzerland
490371-111
For use on computer models equipped with an Intel processor in Taiwan
490371-AB1
For use on computer models equipped with an Intel processor in Thailand
490371-201
For use on computer models equipped with an Intel processor in the United Kingdom
and Singapore
490371-031
Miscellaneous parts
27
Component
Spare part number
Screw Kit
720560-001
Counterbalance weight
720547-001
Sequential part number listing
Spare part number
Description
490371-001
Power cord for use in North America (3-pin, black, 1.83 m)
490371-011
Power cord for use in Australia (3-pin, black, 1.83 m)
490371-021
Power cord for use on computer models equipped with an Intel processor in Europe (3-pin, black,
1.83 m)
490371-031
Power cord for use on computer models equipped with an Intel processor in the United Kingdom
and Singapore (3-pin, black, 1.83 m)
490371-081
Power cord for use on computer models equipped with an Intel processor in Denmark (3-pin,
black, 1.83 m)
490371-111
Power cord for use on computer models equipped with an Intel processor in Switzerland (3-pin,
black, 1.83 m)
490371-201
Power cord for use on computer models equipped with an Intel processor in Thailand (3-pin,
black, 1.83 m)
490371-291
Power cord for use on computer models equipped with an Intel processor in Japan (3-pin, black,
1.83 m)
490371-AA1
Power cord for use on computer models equipped with an Intel processor
in the People's Republic of China (3-pin, black, 1.83 m)
490371-AB1
Power cord for use on computer models equipped with an Intel processor in Taiwan (3-pin, black,
1.83 m)
490371-AD1
Power cord for use on computer models in South Korea (3-pin, black, 1.83 m)
490371-AR1
Power cord for use on computer models equipped with an Intel processor in South Africa (3-pin,
black, 1.83 m)
490371-D61
Power cord for use on computer models equipped with an Intel processor in India (3-pin, black,
1.83 m)
634250-001
750 GB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive
connector cable)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 720545-001.
651948-001
RTC battery for use on computer models equipped with an AMD processor
659940-001
External DVD±RW Double-Layer with SuperMulti Drive
669300-001
640 GB, 5400 rpm, SATA, 9.5 mm hard drive for use on computer models equipped with an AMD
processor (does not include hard drive bracket or hard drive connector cable)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 720545-001.
675794-001
28
Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only)
Chapter 3 Illustrated parts catalog
Spare part number
Description
676521-001
1 TB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive
connector cable)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 718432-001.
683802-001
500 GB, 5400 rpm, SATA, 7.0 mm hard drive (does not include hard drive bracket or hard drive
connector cable)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 718432-001.
690020-001
Ralink RT3290LE 802.11bgn 1×1 WiFi and Bluetooth 4.0 Combo Adapter (select models only)
691739-001
2 GB memory module (PC3L, 12800, 1600 MHz)
691740-001
4 GB memory module (PC3L, 12800, 1600 MHz)
693374-001
8 GB memory module (PC3L, 12800, 1600 MHz)
701943-001
HDMI-to-VGA adapter
709848-001
Realtek RTL8188EE 802.11bgn 1×1 Wi-Fi Adapter
710412-001
65 W HP Smart AC adapter (non-PFC, 4.5 mm)
710413-001
90 W HP Smart AC adapter (PFC, 4.5 mm)
710414-001
90 W HP Smart AC adapter (PFC EM, 4.5 mm) for use on computer models equipped with an
Intel processor
710415-001
120 W HP Slim AC adapter (PFC, EM, 4.5 mm) for use on computer models equipped with an
Intel processor
710416-001
6 cell, 47 Wh, 2.20 Ah, Li-ion battery
710417-001
6 cell, 62 Wh, 2.80 Ah, Li-ion battery
710662-001
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter (for use on
computer models with an Intel processor, select models only)
713548-001
AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache,
DDR3, quad core, 35 W)
713549-001
AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache,
DDR3, dual core, 35 W)
713550-001
AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache,
DDR3, dual core, 35 W)
713551-001
AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache,
DDR3, quad core, 35 W)
714657-001
65 W HP Smart AC adapter (non-PFC, EM, 4.5 mm) for use on computer models equipped with
an Intel processor
717384-001
Intel Dual Band Wireless 7260 802.11 bgn 2x2 WiFi + Bluetooth 4.0 Combo Adapter (for use on
computer models with an Intel processor)
718440-001
RTC battery for use on computer models equipped with an Intel processor
720235-001
Fan (includes cable)
720242-001
Keyboard with pointing stick for use in the United States (includes keyboard cable and pointing
stick cable)
Sequential part number listing
29
30
Spare part number
Description
720242-051
Keyboard with pointing stick for use on computer models equipped with an Intel processor
in France (includes keyboard cable and pointing stick cable)
720242-061
Keyboard with pointing stick for use on computer models equipped with an Intel processor in Italy
(includes keyboard cable and pointing stick cable)
720244-001
Keyboard with backlight for use in the United States (includes backlight cable and
keyboard cable)
720244-031
Keyboard with backlight for use on computer models equipped with an Intel processor
in the United Kingdom (includes backlight cable and keyboard cable)
720244-041
Keyboard with backlight for use on computer models equipped with an Intel processor in Germany
(includes backlight cable and keyboard cable)
720244-051
Keyboard with backlight for use on computer models equipped with an Intel processor in France
(includes backlight cable and keyboard cable)
720244-061
Keyboard with backlight for use on computer models equipped with an Intel processor in Italy
(includes backlight cable and keyboard cable)
720244-071
Keyboard with backlight for use on computer models equipped with an Intel processor
in Spain (includes backlight cable and keyboard cable)
720244-131
Keyboard with backlight for use on computer models equipped with an Intel processor in Portugal
(includes backlight cable and keyboard cable)
720244-141
Keyboard with backlight for use on computer models equipped with an Intel processor in Turkey
(includes backlight cable and keyboard cable)
720244-151
Keyboard with backlight for use on computer models equipped with an Intel processor in Greece
(includes backlight cable and keyboard cable)
720244-161
Keyboard with backlight for use on computer models in Latin America (includes backlight cable
and keyboard cable)
720244-171
Keyboard with backlight for use on computer models equipped with an Intel processor
in Saudi Arabia (includes backlight cable and keyboard cable)
720244-251
Keyboard with backlight for use on computer models equipped with an Intel processor in Russia
(includes backlight cable and keyboard cable)
720244-281
Keyboard with backlight for use on computer models equipped with an Intel processor in Thailand
(includes backlight cable and keyboard cable)
720244-291
Keyboard with backlight for use on computer models in Japan (includes backlight cable and
keyboard cable)
720244-A41
Keyboard with backlight for use on computer models equipped with an Intel processor in Belgium
(includes backlight cable and keyboard cable)
720244-AB1
Keyboard with backlight for use on computer models equipped with an Intel processor in Taiwan
(includes backlight cable and keyboard cable)
720244-AD1
Keyboard with backlight for use in South Korea (includes backlight cable and keyboard cable)
720244-B31
Keyboard with backlight for use on computer models equipped with an Intel processor for use
internationally (includes backlight cable and keyboard cable)
720244-BG1
Keyboard with backlight for use on computer models equipped with an Intel processor
in Switzerland (includes backlight cable and keyboard cable)
720244-DB1
Keyboard with backlight for use in Canada (includes backlight cable and keyboard cable)
720244-DH1
Keyboard with backlight for use on computer models equipped with an Intel processor
in Denmark, Finland, and Norway (includes backlight cable and keyboard cable)
Chapter 3 Illustrated parts catalog
Spare part number
Description
720244-FL1
Keyboard with backlight for use on computer models equipped with an Intel processor
in the Czech Republic and Slovakia (includes backlight cable and keyboard cable)
720273-001
Webcam/microphone module (includes webcam/microphone module cable and doublesided adhesive)
720532-001
Antenna Kit (includes left and right wireless antenna cables and transceivers)
720533-001
Display enclosure
720534-001
Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover)
720535-001
Display bezel
720536-001
Display panel cable (includes webcam/microphone module cable)
720537-001
Power connector cable
720538-001
Power connector cable for use on computer models equipped with an Intel processor and a
graphics subsystem with discrete memory
720539-001
Heat sink for use on computer models equipped with an AMD processor and a graphics
subsystem with UMA memory, includes replacement material
720541-001
Heat sink for use on computer models equipped with the Intel HM87 chipset and a graphics
subsystem with UMA memory (includes replacement material)
720542-001
Heat sink for use on computer models equipped with the Intel HM87 chipset and a GeForce 750M
graphics subsystem (includes replacement material)
720543-001
Fingerprint reader board (includes bracket and cable)
720544-001
Keyboard shield
720545-001
Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector cable)
720547-001
Counterbalance weight
720548-001
Display hinge kit (includes left and right hinges, left and right hinge covers, and left and right
hinge brackets)
720549-001
15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly (includes
webcamera/microphone module and wireless antenna cables)
720550-001
15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly
(includes webcamera/microphone module and wireless antenna cables)
720551-001
15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly (includes
webcamera/microphone module and wireless antenna cables)
720552-001
15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly (includes
webcamera/microphone module and wireless antenna cables)
720553-001
Power button board (includes cable)
720554-001
Connector board for use on computer models equipped with an Intel processor and a graphics
subsystem with UMA memory (includes 2 cables)
720555-001
Service door
720556-001
15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display panel
720557-001
15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel
720559-001
Rubber Kit (includes front and rear rubber feet and display bezel rubber screw covers)
720560-001
Screw Kit
Sequential part number listing
31
32
Spare part number
Description
720561-001
Rear speakers (includes cables and 4 rubber isolators)
720562-001
Front speakers (includes cables and 4 rubber isolators)
720563-001
Subwoofer (includes cable and 3 rubber isolators)
720564-001
24 GB mSATA SSD (for use on computer models equipped with an Intel processor, not available
on computer models equipped with 16834 MB or 12288 MB system memory or with a 256 GB or
512 GB SSD
720565-001
System board for use on computer models equipped with the Intel HM87 chipset, a graphics
subsystem with UMA memory, and the Linux operating system (includes replacement material)
720565-501
System board for use on computer models equipped with the Intel HM87 chipset, a graphics
subsystem with UMA memory, and the Windows Standard operating system (includes
replacement material)
720565-601
System board for use on computer models equipped with the Intel HM87 chipset, a graphics
subsystem with UMA memory, and the Windows Professional operating system (includes
replacement material)
720566-001
System board for use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Linux operating system (includes replacement material)
720566-501
System board for use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Windows Standard operating system (includes
replacement material)
720566-601
System board for use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Windows Professional operating system (includes
replacement material)
720569-501
System board for use on computer models equipped with the Intel HM87 chipset, the GeForce
750M graphics subsystem, and the Windows Standard operating system (includes
replacement material)
720570-001
Top cover
720576-001
Heat sink for use on computer models equipped with an AMD processor and discrete memory
(includes replacement material)
720577-501
System board for use on computer models equipped with an AMD processor, a graphics
subsystem with UMA memory, and the Windows Standard operating system (includes
replacement thermal material)
720577-601
System board for use on computer models equipped with an AMD processor, a graphics
subsystem with UMA memory, and the Windows Professional operating system (includes
replacement thermal material)
720578-501
System board for use on computer models equipped with an AMD processor, a graphics
subsystem with discrete memory, and the Windows Standard operating system (includes
replacement thermal material)
720578-601
System board for use on computer models equipped with an AMD processor, a graphics
subsystem with discrete memory, and the Windows Professional operating system (includes
replacement thermal material)
720579-001
Connector board for use on computer models equipped with an AMD processor
(includes 2 cables)
722389-001
Heat sink for use on computer models equipped with the Intel HM87 chipset and a GeForce 740M
graphics subsystem (includes replacement material)
722972-001
TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and
cables)
Chapter 3 Illustrated parts catalog
Spare part number
Description
723372-001
Connector board for use on computer models equipped with an Intel processor and a graphics
subsystem with discrete memory (includes 2 cables)
723521-001
Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 47 W; includes replacement thermal material)
723522-001
Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 37 W; includes replacement thermal material)
723523-001
Intel Quad Core i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0
MB L3 cache, 47 W; includes replacement thermal material)
723524-001
Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 47 W; includes replacement thermal material)
724935-001
Broadcom BCM 4352 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer
models equipped with an Intel processor, select models only)
731999-001
Hard drive, 1 TB 5400 rpm, +8 GB NAND hybrid, 9.5 mm
732000-001
Hard drive, 500 GB 5400 rpm, +8 GB NAND hybrid, 7 mm
732001-001
Hard drive, 750 GB rpm, +8 GB NAND hybrid, 9.5 mm
733476-001
Qualcomm QCA9565 802.11bgn 1x1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)
734817-001
Backlight keyboard bracket
737327-001
Intel Dual Core i3-4000M 2.40 GHz processor 1600 MHz, 3.0 MB L3 cache, 37 W; includes
replacement thermal material)
737328-001
Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB
L3 cache, 37 W; includes replacement thermal material)
738201-001
Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600 MHz FSB, 3.0 MB
L3 cache, 37 W; includes replacement thermal material)
741653-001
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 750M graphics subsystem, and the Linux operating system (includes
replacement material)
741653-501
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 750M graphics subsystem, and the Windows Standard operating system
(includes replacement material)
741653-601
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 750M graphics subsystem, and the Windows Professional operating system
(includes replacement material)
746447-001
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 740M graphics subsystem, and the Linux operating system (includes
replacement material)
746447-501
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 740M graphics subsystem, and the Windows Standard operating system
(includes replacement material)
746447-601
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 740M graphics subsystem, and the Windows Professional operating system
(includes replacement material)
746449-001
System board for use on computer models equipped with UMA memory, the Intel HM87 chipset,
and the Linux operating system (includes replacement material)
746449-501
System board for use on computer models equipped with UMA memory, the Intel HM87 chipset,
and the Windows Standard operating system (includes replacement material)
Sequential part number listing
33
34
Spare part number
Description
746449-601
System board for use on computer models equipped with UMA memory, the Intel HM87 chipset,
and the Windows Professional operating system (includes replacement material)
747375-001
Hard drive, 1.5 TB 5400 RPM SATA RAW 9.5 mm (select models only)
749752-001
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 840M graphics subsystem, and the Linux operating system (includes
replacement material)
749752-501
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 840M graphics subsystem, and the Windows Standard operating system
(includes replacement material)
749752-601
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 840M graphics subsystem, and the Windows Professional operating system
(includes replacement material)
749753-001
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 840M graphics subsystem, 47 W, and the Linux operating system (includes
replacement material)
749753-501
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Standard
operating system (includes replacement material)
749753-601
System board for use on computer models equipped with discrete memory, the Intel HM87
chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Professional
operating system (includes replacement material)
749761-001
256 GB SSD (for use on computer models equipped with an Intel processor)
749762-001
512 GB SSD (for use on computer models equipped with an Intel processor)
Chapter 3 Illustrated parts catalog
4
Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Tools required
35
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed
in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon
junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
36
Chapter 4 Removal and replacement procedures preliminary requirements
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tube
2,000 V
700 V
400 V
Removing DIPS from vinyl tray
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
Grounding guidelines
37
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
38
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
Antistatic plastics
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Grounding guidelines
39
5
Removal and replacement procedures
for Customer Self-Repair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer
Self-Repair parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the label the bottom of your computer. See Labels on page 17 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 4 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.
40
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description
Spare part number
6 cell, 62 Wh, 2.80 Ah, Li-ion battery
710417-001
6 cell, 47 Wh, 2.20 Ah, Li-ion battery
710416-001
Before removing the battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Remove the battery:
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can
cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.
1.
Turn the computer upside down on a flat surface.
2.
Slide the battery release latch (1) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3.
Pivot the battery (2) upward.
4.
Remove the battery (3) from the computer.
Reverse this procedure to install the battery.
Component replacement procedures
41
Service door
Description
Spare part number
Service door
720555-001
Before removing the service door, follow these steps:
42
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41).
1.
Using a small Phillips screwdriver, loosen the Phillips PM2.0×4.0 captive screw (1) that secures
the service door to the computer.
2.
Lift the rear edge of the service door (2) and swing it up and forward until it disengages from
the computer.
3.
Remove the service door (3).
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
mSATA SSD
NOTE:
This section applies only to computer models equipped with an Intel processor.
Description
Spare part number
24 GB
720564-001
Before removing the mSATA SSD, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service door (see Service door on page 42).
Remove the mSATA SSD:
1.
Identify the mSATA SSD (1).
2.
Remove the Phillips PM2.0×2.5 screw (1) that secures the mSATA SSD to the system board.
(The drive tilts up.)
Component replacement procedures
43
3.
Remove the mSATA SSD (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the mSATA SSD.
WLAN module
Description
Spare part number
Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer
models with an Intel processor, select models only)
724935-001
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter (for use
on computer models with an Intel processor, select models only)
710662-001
Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on
computer models with an Intel processor)
717384-001
Qualcomm Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only)
675794-001
Qualcomm QCA9565 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)
733476-001
Ralink RT3290LE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)
690020-001
Realtek RTL8188EE 802.11bgn 1×1 WiFi Adapter (select models only)
709848-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
44
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service door (see Service door on page 42).
Remove the WLAN module:
1.
Identify the WLAN module (1).
2.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal
labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”.
3.
Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board.
(The WLAN module tilts up.)
4.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the
protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Component replacement procedures
45
Reverse this procedure to install the WLAN module.
Hard drive
Description
Spare part number
1.5 TB, 5400 rpm, 9.5 mm (select models only)
747375-001
1 TB, 5400 rpm, 9.5 mm
676521-001
750 GB, 5400 rpm, 9.5 mm
634250-001
640 GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor)
669300-001
500 GB 5400 rpm 9.5 mm
683802-001
1 TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
731999-001
750 GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
732001-001
500 GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm
732000-001
256 GB SSD (for use on computer models with an Intel processor)
749761-001
512 GB SSD (for use on computer models with an Intel processor)
749762-001
Before removing the hard drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service door (see Service door on page 42).
Remove the hard drive:
46
1.
Release the zero insertion force (ZIF) connector (1) to which the hard drive connector cable is
attached, and then disconnect the hard drive connector cable (2) from the system board.
2.
Release the hard drive connector cable (3) from the opening in the base enclosure.
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay.
4.
If it is necessary to disassemble the hard drive, perform the following steps:
a.
Position the hard drive with the connector toward you.
b.
Disconnect the hard drive connector cable (1) from the hard drive.
c.
Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket
from the hard drive.
d.
Remove the hard drive bracket (3) from the hard drive.
The hard drive bracket and hard drive connector cable are available in the Hard Drive
Hardware Kit, spare part number 718432-001.
Component replacement procedures
47
Reverse this procedure to install the hard drive.
Memory module
Description
Spare part number
8 GB (PC3L, 12800, 1600 MHz)
693374-001
4 GB (PC3L, 12800, 1600 MHz)
691740-001
2 GB (PC3L, 12800, 1600 MHz)
691739-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may
result in various system problems.
To update BIOS:
48
1.
Navigate to www.hp.com.
2.
Click Support & Drivers > click Drivers & Software.
3.
In the Enter a product name/number box, type the computer model information, and then click
Search.
4.
Click the link for the computer model.
5.
Select the operating system, and then click Next.
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6.
Under Step 2: Select a Download, click the BIOS link.
7.
Click the link for the most recent BIOS.
8.
Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service door (see Service door on page 42).
Remove the memory module:
1.
Lift the left edge of the memory module shield and swing it up and to the right until the memory
modules are accessible.
2.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)
Component replacement procedures
49
3.
Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
50
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6
Removal and replacement procedures
for Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized
service provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only
parts.
There are as many as 94 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
RTC battery
Description
Spare part number
For use only on computer models equipped with an AMD processor
651948-001
For use only on computer models equipped with an Intel processor
718440-001
Before removing the RTC battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service door (see Service door on page 42).
Remove the RTC battery:
NOTE: If the computer is equipped with an AMD processor, complete steps 1 through 3 to remove
the RTC battery. If the computer is equipped with an Intel processor, complete step 4 to remove the
RTC battery.
1.
Disconnect the RTC battery cable (1) from the system board.
Component replacement procedures
51
2.
Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base
enclosure by double-sided tape.)
3.
Remove the RTC battery.
NOTE: Step 4 applies only to computer models equipped with an Intel processor.
4.
52
Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on
the system board.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make
sure the “+” sign faces up.
Base enclosure
Description
Spare part number
Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45
cover)
720534-001
Before removing the base enclosure, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service door (see Service door on page 42).
6.
Remove the mSATA SSD (see mSATA SSD on page 43).
7.
Remove the hard drive (see Hard drive on page 46).
Remove the base enclosure:
1.
Remove the front rubber feet (1).
The rubber feet are included in the Rubber Kit, spare part number 720559-001.
2.
Remove the seven Phillips PM2.5×5.5 screws (2) in the that secure the base enclosure to
the computer.
Component replacement procedures
53
3.
Remove the following screws:
(1) Two Phillips PM2.5×4.5 screws under the front edge of the service door
(2) Three Phillips PM2.5×3.0 screws in the hard drive bay
(3) Seven Phillips PM1.5×2.0 screws in the battery bay
4.
54
Remove the base enclosure.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the base enclosure.
Display assembly
NOTE: The TouchSmart touchscreen display assembly is spared only at the component level. The
non-touchscreen display assembly is spared at both the component and the subcomponent level. For
more display assembly spare part information, see the individual removal subsections.
Description
Spare part number
15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly
720550-001
15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly
720549-001
15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly
720552-001
15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly
720551-001
To remove the display assembly and access the display assembly subcomponents, follow these
steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
Remove the display assembly:
1.
Release the wireless antenna cables from the clips built into the left rear speaker (1), connector
board (2), and top cover (3).
2.
Release the wireless antenna cables from the routing channel (4) between the subwoofer and
left front speaker.
3.
Disconnect the display panel cable (5) and the webcam/microphone module cable (6) from the
system board.
Component replacement procedures
55
4.
56
Release the display panel cable and the webcam/microphone module cable from the clips and
routing channel built into the right rear speaker (7).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Remove the following screws that secure the display assembly to the top cover:
(1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on the right hinge)
(2) One Phillips PM2.5×6.5 screw on the right hinge
(3) One Phillips PM2.0×2.5 screw securing the ground loop on the right hinge
6.
Open the display hinges as far as they will open (1).
Component replacement procedures
57
7.
Remove the display assembly (2) from the computer.
8.
If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a.
Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2)
that secure the display bezel to the display assembly.
The screw covers are available in the Rubber Kit, spare part number 720559-001.
b.
58
Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom
edge (3) of the display bezel until the bezel disengages from the display enclosure.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c.
Remove the display bezel (4).
The display bezel is available using spare part number 720535-001.
9.
If it is necessary to replace the display hinge cover:
a.
Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the
display enclosure.
b.
Remove the display hinge covers (2).
The display hinge covers are available using spare part number 720548-001.
Component replacement procedures
59
10. If it is necessary to replace the display panel:
a.
Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the
display enclosure.
b.
Lift the display panel (2) straight up and remove it from the display enclosure.
The display panel is available using spare part numbers 720557-001 (15.6 inch (39.80 cm),
BrightView, FHD, LED, non-touchscreen display panel) and 720556-001 (15.6 inch (39.80
cm), BrightView, HD, LED, non-touchscreen display panel).
11. If it is necessary to replace the display panel cable:
CAUTION: Before turning the display panel upside down, make sure the work surface is clear
of tools, screws, and any other foreign objects. Failure to follow this caution can result
in damage to the display panel.
a.
60
Turn the display panel upside down with the bottom edge toward you.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b.
Release the adhesive strip (1) that secures the display panel cable to the display panel,
and then disconnect the display panel cable (2) from the display panel.
c.
Remove the display panel cable.
The display panel cable is available using spare part number 720536-001.
12. If it is necessary to replace the display hinges and brackets:
a.
Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head
screws (2) that secure the display hinges to the display enclosure.
b.
Remove the display hinges (3).
The display hinges are available using spare part number 720548-001.
c.
Remove the three Phillips PM2.0×2.9 screws (1) that secure the left and right display hinge
brackets to the display enclosure.
Component replacement procedures
61
d.
Remove the left and right display hinge brackets (2).
The display hinge brackets are available using spare part number 720548-001.
13. If it is necessary to replace the webcam/microphone module:
CAUTION: Handle the webcam/microphone module with caution. This module has a
thin profile and is susceptible to damage when not handled carefully.
a.
Release the webcam/microphone module cable (1) from the clips and routing channel built
into the left and top edges of the display enclosure.
b.
Detach the webcam/microphone module (2) from the display enclosure. (The webcam/
microphone module is attached to the display enclosure with double-sided adhesive.)
c.
Remove the webcam/microphone module.
The webcam/microphone module is available using spare part number 720273-001, and
includes the webcam/microphone module cable.
14. If it is necessary to replace the wireless antenna:
a.
62
Release the wireless antenna cables from the clips (1) and routing channel built into the
right edge of the display enclosure.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b.
Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless
antenna transceivers are attached to the display enclosure with double-sided adhesive.)
c.
Remove the wireless antenna.
The wireless antenna are available using spare part number 720532-001.
Reverse this procedure to reassemble and install the display assembly.
Fan
Description
Spare part number
Fan (includes cable)
720235-001
Before removing the fan, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
e.
Display assembly (see Display assembly on page 55)
Remove the fan:
1.
Disconnect the fan cable (1) from the system board.
2.
Remove the two Phillips PM2.5×4.5 screws (2) that secure the fan to the top cover.
Component replacement procedures
63
3.
Remove the fan (3).
Reverse this procedure to install the fan.
System board
NOTE:
64
The system board spare part kit includes replacement thermal material.
Description
Spare part number
For use on computer models equipped with an AMD processor, a graphics subsystem with
discrete memory, and the Windows Professional operating system
720578-601
For use on computer models equipped with an AMD processor, a graphics subsystem with
discrete memory, and the Windows Standard operating system
720578-501
For use on computer models equipped with an AMD processor, a graphics subsystem with
UMA memory, and the Windows Professional operating system
720577-601
For use on computer models equipped with an AMD processor, a graphics subsystem with
UMA memory, and the Windows Standard operating system
720577-501
For use on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics
subsystem, and the Windows Standard operating system
720569-501
For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics
subsystem, and the Windows Professional operating system
720566-601
For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics
subsystem, and the Windows Standard operating system
720566-501
For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics
subsystem, and the Linux operating system
720566-001
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description
Spare part number
For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with
UMA memory, and the Windows Professional operating system
720565-601
For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with
UMA memory, and the Windows Standard operating system
720565-501
For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with
UMA memory, and the Linux operating system
720565-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 750M graphics subsystem, and the Linux operating system (includes
replacement material)
741653-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 750M graphics subsystem, and the Windows Standard operating system (includes
replacement material)
741653-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 750M graphics subsystem, and the Windows Professional operating system (includes
replacement material)
741653-601
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 740M graphics subsystem, and the Linux operating system (includes
replacement material)
746447-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 740M graphics subsystem, and the Windows Standard operating system (includes
replacement material)
746447-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 740M graphics subsystem, and the Windows Professional operating system (includes
replacement material)
746447-601
For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Linux
operating system (includes replacement material)
746449-001
For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the
Windows Standard operating system (includes replacement material)
746449-501
For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the
Windows Professional operating system (includes replacement material)
746449-601
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, and the Linux operating system (includes
replacement material)
749752-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, and the Windows Standard operating system (includes
replacement material)
749752-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, and the Windows Professional operating system (includes
replacement material)
749752-601
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, 47 W, and the Linux operating system (includes
replacement material)
749753-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, 47 W, and the Windows Standard operating system
(includes replacement material)
749753-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, 47 W, and the Windows Professional operating system
(includes replacement material)
749753-601
Component replacement procedures
65
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
e.
Display assembly (see Display assembly on page 55)
f.
Fan (see Fan on page 63)
NOTE: When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
66
●
Memory module (see Memory module on page 48)
●
Heat sink (see Heat sink on page 70)
●
Processor (see Processor on page 75)
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the system board:
1.
Disconnect the following cables from the system board:
(1) Fingerprint reader board ribbon cable
(2) Connector board cable
(3) Connector board ribbon cable
(4) Power connector cable
(5) Display panel ribbon cable
(6) Webcam/microphone module cable
(7) Wireless antenna cables
Component replacement procedures
67
2.
Disconnect the following cables from the system board:
(1) Rear speaker cable
(2) Subwoofer cable
(3) Front speaker cable
(4) TouchPad ribbon cable
(5) Keyboard ribbon cable
(6) Power button board ribbon cable
68
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover.
4.
Lift the left side of the system board (1) until it rests at an angle.
5.
Remove the system board (2) by sliding it up and to the left an angle.
Reverse this procedure to install the system board.
Component replacement procedures
69
Heat sink
NOTE:
The heat sink spare part kit includes replacement thermal material.
Description
Spare part number
For use only on computer models equipped with an AMD processor and discrete memory
720576-001
For use only on computer models equipped with an AMD processor and a graphics subsystem
with UMA memory
720539-001
For use only on computer models equipped with the Intel HM87 chipset and a GeForce 750M
graphics subsystem
720542-001
For use only on computer models equipped with the Intel HM87 chipset and a GeForce 740M
graphics subsystem
722389-001
For use only on computer models equipped with the Intel HM87 chipset and a graphics
subsystem with UMA memory
720541-001
Before removing the heat sink, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
e.
Display assembly (see Display assembly on page 55)
f.
Fan (see Fan on page 63)
g.
System board (see System board on page 64)
Remove the heat sink:
1.
Turn the system board upside down, with the front toward you.
NOTE: Steps 2 and 3 apply to computer models equipped with an AMD processor and a
graphics subsystem with discrete memory.
2.
70
Following the 1 through 7 sequence stamped into the heat sink, loosen the four Phillips
PM2.0×11.0 captive screws and the three Phillips PM2.0×7.5 captive screws (1) that secure the
heat sink to the system board.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
NOTE: Steps 4 and 5 apply to computer models equipped with an Intel processor and a
graphics subsystem with discrete memory.
4.
Following the 1 through 8 sequence stamped into the heat sink, loosen the eight Phillips
PM2.0×11.0 captive screws (1) that secure the heat sink to the system board.
Component replacement procedures
71
5.
Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
NOTE: Steps 6 and 7 apply to computer models equipped with a graphics subsystem with
UMA memory.
6.
72
Following the 1 through 4 sequence stamped into the heat sink, loosen the four Phillips
PM2.0×11.0 captive screws (1) that secure the heat sink to the system board.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7.
Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the
system board components each time the heat sink is removed. Replacement thermal material is
included with the heat sink, processor, and system board spare part kits.
1.
Clean and then replace the thermal paste used on the processor (1) and the heat sink section
(2) that services it.
2.
If the heat sink has a graphics subsystem chip (3) and the heat sink section (4) that services it,
clean and then replace that thermal paste.
Component replacement procedures
73
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the heat sink.
Processor
NOTE:
The processor spare part kit includes replacement thermal material.
Description
Spare part number
AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0- MB L2 cache,
DDR3, quad core, 35 W)
713548-001
AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB L2 cache,
DDR3, quad core, 35 W)
713551-001
AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0- MB L2 cache,
DDR3, dual core, 35 W)
713550-001
AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0- MB L2 cache,
DDR3, dual core, 35 W)
713549-001
Intel Quad Core i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0
MB L3 cache, 47 W)
723523-001
Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 47 W)
723524-001
Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 37 W)
723522-001
Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 47 W)
723521-001
Component replacement procedures
75
Description
Spare part number
Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600- MHz FSB, 3.0
MB L3 cache, 37 W; includes replacement thermal material)
738201-001
Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0
MB L3 cache, 37 W; includes replacement thermal material)
737328-001
Intel Dual Core i3-4000M 2.40 GHz processor 1600 MHz, 3.0 MB L3 cache, 37 W; includes
replacement thermal material)
737327-001
Before removing the processor, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
e.
Display assembly (see Display assembly on page 55)
f.
Fan (see Fan on page 63)
g.
System board (see System board on page 64)
h.
Heat sink (see Heat sink on page 70)
Remove the processor:
1.
76
Use a flat-bladed screw driver (1) to turn the processor locking screw (2) one-half turn
counterclockwise, until you hear a click.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Lift the processor (3) straight up, and remove it.
NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed
on the processor socket when you install the processor.
Reverse this procedure to install the processor.
Component replacement procedures
77
Connector board
Description
Spare part number
For use only on computer models equipped with an AMD processor
720579-001
For use only on computer models equipped with an Intel processor and a graphics subsystem
with discrete memory
723372-001
For use only on computer models equipped with an Intel processor and a graphics subsystem
with UMA memory
720554-001
Before removing the connector board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
Remove the connector board:
78
1.
Disconnect the connector board cable (1) from the system board.
2.
Release the connector board cable from the routing clips (2) built into the top cover and routing
channel (3) between the subwoofer and left front speaker.
3.
Release the ZIF connector (4) to which the connector board ribbon cable is attached, and then
disconnect the connector board ribbon cable from the system board.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Detach the connector board ribbon cable (5) from the base enclosure. (The connector board
ribbon cable is attached to the top cover with double-sided tape.)
5.
Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the
top cover.
6.
Lift the right side of the connector board (2) until it rests at an angle.
7.
Remove the connector board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the connector board.
Component replacement procedures
79
Power connector cable
Description
Spare part number
Power connector cable
720537-001
Power connector cable for use on computer models equipped with an Intel processor and a
graphics subsystem with discrete memory
720538-001
Before removing the power connector cable, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
Remove the power connector cable:
1.
Disconnect the power cable (1) from the system board.
2.
Release the power connector cable from the clips (2) built into the keyboard shield.
3.
Release the power connector (3) from the clips and mold built into the top cover.
4.
Remove the power connector cable (4).
Reverse this procedure to install the power connector cable.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Subwoofer
Description
Spare part number
Subwoofer (includes cable and 3 isolators)
720563-001
Before removing the subwoofer, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
Remove the subwoofer:
1.
Disconnect the subwoofer cable (1) from the system board.
2.
Remove the three Phillips PM2.5×6.2 screws (2) that secure the subwoofer to the top cover.
Component replacement procedures
81
3.
Remove the subwoofer (3).
NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the
performance of the subwoofer.
Reverse this procedure to install the subwoofer.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Rear speakers
Description
Spare part number
Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators)
720561-001
Before removing the rear speakers, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
Remove the rear speakers:
1.
Disconnect the rear speaker cable (1) from the system board.
2.
Release the rear speaker cables from the clips (2) and routing channel built into the top cover.
3.
Remove the four Phillips PM2.5×6.2 screws (3) that secure the rear speakers to the top cover.
Component replacement procedures
83
4.
Remove the rear speakers (4).
NOTE: The rear speakers includes four rubber isolators (5). These isolators are crucial to the
performance of the rear speakers.
Reverse this procedure to install the rear speakers.
84
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader board
Description
Spare part number
Fingerprint reader board (includes bracket and cable)
720543-001
Before removing the fingerprint reader board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
e.
Base enclosure (see Base enclosure on page 53)
f.
Subwoofer (see Subwoofer on page 81)
Remove the fingerprint reader board:
1.
Release the ZIF connector (1) to which the fingerprint reader board ribbon cable is attached, and
then disconnect the fingerprint reader board ribbon cable from the system board.
2.
Detach the fingerprint reader board ribbon cable (2) from the base enclosure. (The fingerprint
reader board ribbon cable is attached to the top cover with double-sided tape.)
3.
Remove the Phillips PM2.0×2.9 screw (3) that secures the fingerprint reader board bracket and
board to the top cover.
4.
Slide the fingerprint reader board bracket (4) to the left, and then lift it straight up to remove it.
Component replacement procedures
85
5.
Remove the fingerprint reader board (5) and cable.
Reverse this procedure to install the fingerprint reader board.
Front speakers
Description
Spare part number
Front speakers (include left and right front speakers, 2 cables, and 4 isolators)
720562-001
Before removing the front speakers, follow these steps:
86
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
e.
System board (see System board on page 64)
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the front speakers:
1.
Release the front speaker cables from the clips (1) and routing channel built into the TouchPad.
2.
Remove the four Phillips PM2.5×6.2 screws (2) that secure the front speakers to the top cover.
3.
Remove the front speakers (3).
NOTE: The front speakers includes four rubber isolators (4). These isolators are crucial to the
performance of the front speakers.
Reverse this procedure to install the front speakers.
Component replacement procedures
87
TouchPad assembly
Description
Spare part number
TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and
cables)
722972-001
Before removing the TouchPad, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
e.
System board (see System board on page 64)
f.
Front speakers (see Front speakers on page 86)
Remove the TouchPad:
1.
88
Remove the two Phillips PM2.0×2.9 screws (1) that secure the TouchPad bracket to the top
cover.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Remove the TouchPad bracket (2).
3.
Release the two pieces of grounding tape (1) that connect the TouchPad to the top cover.
4.
Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the
top cover.
NOTE: The second and third screws include two rubber washers (3). These washers are
crucial to the performance of the TouchPad.
5.
Lift the rear edge of the TouchPad (4) until it rests at an angle.
Component replacement procedures
89
6.
Slide the TouchPad (5) toward the back of the top cover, and then lift the TouchPad straight up
and remove it.
Reverse this procedure to install the TouchPad.
90
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Description
Spare part number
Power button board (includes cable)
720553-001
Before removing the power button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
e.
System board (see System board on page 64)
Remove the power button board:
1.
Detach the power button board cable (1) from the top cover. (The power button board cable is
attached to the top cover with double-sided tape.)
2.
Remove the Phillips PM2.0×2.9 screw (2) that secures the power button board to the top cover.
3.
Release the clip (3) that secures the power button board to the top cover.
4.
Remove the power button board (4).
Reverse this procedure to install the power button board.
Component replacement procedures
91
Keyboard
NOTE:
The keyboard spare part kit includes a keyboard cable.
For use in country/region
Spare part
number
For use in country/region
Spare part number
Keyboard with backlight (includes backlight cable):
For use on computer models equipped
with an Intel processor in Belgium
720244-A41
For use on computer models
equipped with an
Intel processor in Portugal
720244-131
For use in Canada
720244-DB1
For use on computer models
equipped with an
Intel processor in Russia
720244-251
For use on computer models equipped
with an Intel processor
in the Czech Republic and Slovakia
720244-FL1
For use on computer models
equipped with an
Intel processor in Saudi Arabia
720244-171
For use on computer models equipped
with an Intel processor in Denmark,
Finland, and Norway
720244-DH1
For use in South Korea
720244-AD1
For use on computer models equipped
with an Intel processor in France
720244-051
For use on computer models
equipped with an
Intel processor in Spain
720244-071
For use on computer models equipped
with an Intel processor in Germany
720244-041
For use on computer models
equipped with an
Intel processor in Switzerland
720244-BG1
For use on computer models equipped
with an Intel processor in Greece
720244-151
For use on computer models
equipped with an
Intel processor in Taiwan
720244-AB1
For use on computer models equipped
with an Intel processor in Italy
720244-061
For use on computer models
equipped with an
Intel processor in Thailand
720244-281
For use on computer models equipped
with an Intel processor in Japan
720244-291
For use on computer models
equipped with an
Intel processor in Turkey
720244-141
For use in Latin America
720244-161
For use on computer models
equipped with an
Intel processor
in the United Kingdom
720244-031
For use on computer models equipped
with an Intel processor for use
internationally
720244-B31
For use in the United States
720244-001
Keyboard with pointing stick (includes keyboard cable and pointing stick cable)
92
For use in the United States
720242-001
For use on computer models equipped
with an Intel processor in Italy
720242-061
For use on computer models
equipped with an Intel
processor in France
720242-051
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Before removing the keyboard, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41), and then remove the following components:
a.
Service door (see Service door on page 42)
b.
mSATA SSD (see mSATA SSD on page 43)
c.
Hard drive (see Hard drive on page 46)
d.
Base enclosure (see Base enclosure on page 53)
e.
System board (see System board on page 64)
f.
Connector board (see Connector board on page 78)
g.
Subwoofer (see Subwoofer on page 81)
h.
Rear speaker (see Rear speakers on page 83)
i.
Power button board (see Power button board on page 91)
Remove the keyboard:
1.
Remove the seven Phillips PM2.0×2.9 screws (1) that secure the keyboard shield to the
computer.
2.
Release the ground loop tape (2).
Component replacement procedures
93
3.
Remove the keyboard shield (3).
CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight
cable are not damaged when being released through the opening in the keyboard shield (4).
The keyboard shield is available using spare part number 720544-001.
94
4.
Partially open the computer.
5.
Insert a thin tool into the keyboard release hole in the memory module compartment, and then
press on the back of the keyboard until the keyboard disengages from the computer.
6.
Turn the computer right-side up with the front toward you.
7.
Remove the two Phillips PM2.0×2.9 screws (1) that secure the keyboard to the top cover.
8.
Release the keyboard (2) by sliding it toward the TouchPad.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
9.
Remove the keyboard (3).
Reverse this procedure to install the keyboard.
Component replacement procedures
95
7
Windows – Using Setup Utility (BIOS)
and HP PC Hardware Diagnostics
(UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
96
1.
Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 96.
2.
Use the arrow keys to select Main.
3.
To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,
select Exit Discarding Changes, and then press enter.
4.
Select Yes.
Chapter 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
From the Start screen, type support, and then select the HP Support Assistant app.
2.
Click Updates and tune-ups, and then click Check for HP updates now.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. If the update is more recent than your BIOS, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it
has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
download is complete. If no instructions are revealed, follow these steps:
1.
From the Start screen, type e, and then select File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs
outside the operating system so that it can isolate hardware failures from issues that are caused by
the operating system or other software components.
Using HP PC Hardware Diagnostics (UEFI)
97
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
following order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 98.
2.
b.
Hard drive
c.
BIOS
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:
only.
The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English
1.
Go to http://www.hp.com.
2.
Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
98
Chapter 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
8
Ubuntu Linux – Using Setup Utility
(BIOS) and System Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility includes settings for the types of peripherals installed, the startup sequence of the computer,
and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer
from operating properly.
Starting Setup Utility
▲
Turn on or restart the computer. While the computer is booting press esc. When the Startup
menu is displayed, press f10.
Using Setup Utility
Changing the language of Setup Utility
1.
Start Setup Utility.
2.
Use the arrow keys to select System Configuration > Language, and then press enter.
3.
Use the arrow keys to select a language, and then press enter.
4.
When a confirmation prompt with your language selected is displayed, press enter.
5.
To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press enter.
Your change takes effect immediately.
Navigating and selecting in Setup Utility
Setup Utility does not support the TouchPad. Navigation and selection are by keystroke.
●
To choose a menu or a menu item, use the arrow keys.
●
To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either
the arrow keys or f5 and f6.
●
To select an item, press enter.
●
To close a text box or return to the menu display, press esc.
●
To display additional navigation and selection information while Setup Utility is open, press f1.
Starting Setup Utility
99
Displaying system information
1.
Start Setup Utility.
2.
Select the Main menu. System information such as the system time and date, and identification
information about the computer is displayed.
3.
To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit
Discarding Changes, and then press enter.
Restoring factory default settings in Setup Utility
1.
Start Setup Utility.
2.
Use the arrow keys to select Exit > Load Setup Defaults, and then press enter.
3.
When the Setup Confirmation is displayed, press enter.
4.
To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press enter.
The Setup Utility factory settings take effect when the computer restarts.
NOTE: Your password, security, and language settings are not changed when you restore the
factory settings.
Exiting Setup Utility
●
To exit Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Saving Changes, and then press enter.
●
To exit Setup Utility without saving your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Discarding Changes, and then press enter.
100 Chapter 8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by using
Setup Utility.
1.
Start Setup Utility.
2.
If the system information is not displayed, use the arrow keys to select the Main menu.
BIOS and other system information is displayed.
3.
To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then
press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Access the page on the HP website that provides software for your computer.
2.
Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3.
At the download area, follow these steps:
a.
Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete.
Updating the BIOS 101
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:
●
Start-up test—This test analyzes the main computer components that are required to start the
computer.
●
Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
●
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
●
Battery test—This test analyzes the condition of the battery and calibrates the battery if
necessary. If the battery fails the test, contact support to report the issue and purchase a
replacement battery.
●
System Tune-Up—This group of additional tests checks your computer to make sure that the
main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.
You can view system information and error logs in the Advanced System Diagnostics window.
To start Advanced System Diagnostics:
1.
Turn on or restart the computer. While the computer is booting press esc. When the Startup
menu is displayed, press f2.
2.
Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostics test while it is running, press esc.
102 Chapter 8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics
9
Specifications
Computer specifications
Metric
U.S.
Width
37.95 cm
14.94 in
Depth
25.07 cm
9.87 in
Height (front to rear)
1.89 to 2.99 cm
0.74 to 1.18 in
Weight
2.76 kg
6.08 lbs
Width
37.95 cm
14.94 in
Depth
25.07 cm
9.87 in
Height (front to rear)
1.69 to 2.79 cm
0.67 to 1.10 in
Weight
2.20 kg
4.85 lbs
Dimensions
HP ENVY TouchSmart 15 Notebook PC
HP ENVY 15 Notebook PC
Input power
Operating voltage and current
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W (select models only)
Temperature
Operating
5°C to 35°C
41°F to 95°F
Nonoperating
-20°C to 60°C
-4°F to 140°F
Relative humidity (noncondensing)
Operating
10% to 90%
Nonoperating
5% to 95%
Maximum altitude (unpressurized)
Operating
-15 m to 3,048 m
-50 ft to 10,000 ft
Nonoperating
-15 m to 12,192 m
-50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
Computer specifications 103
15.6 inch (39.80 cm) display specifications
Metric
U.S.
Height
19.35 cm
7.62 in
Width
34.42 cm
13.55 in
Diagonal
39.49 cm
15.55 in
Number of colors
262144
Contrast ratio
500:1 (typical)
Brightness
FHD: 300 cd/m2 (nits), HD: 200 cd/m2 (nits) (typical)
Dimensions
Pixel resolution
Pitch
FHD: 0.179 × 0.179 mm, HD: 0.252 × 0.252 mm
Format
FHD: 1920 × 1080, HD: 1366 × 768
Configuration
RGB vertical stripe
Backlight
LED
Total power consumption
(@ 32 x 32 mosaic) FHD: 7.2 W (maximum), HD: 3.8 W
(maximum)
Viewing angle
±45° horizontal, +25°/-35° vertical (typical)
Hard drive specifications
1. 5 TB, 5400
rpm*
1 TB, 5400 rpm*
750 GB, 5400
rpm**
640 GB, 5400
rpm**
500 GB, 5400
rpm**
Height
9.5 mm
9.5 mm
9.5 mm
9.5 mm
7.0 mm
Length
100.4 mm
100.4 mm
100.4 mm
100.4 mm
100.4 mm
Width
69.9 mm
69.9 mm
69.9 mm
69.9 mm
69.9 mm
Weight
110 g
110 g
110 g
110 g
110 g
Interface type
SATA
SATA
SATA
SATA
SATA
Synchronous
(maximum)
6.0 GB/sec
6.0 GB/sec
6.0 GB/sec
6.0 GB/sec
6.0 GB/sec
Security
ATA security
ATA security
ATA security
ATA security
ATA security
Dimensions
Transfer rate
Seek times (typical read, including setting)
Single track
1.5 ms
1.5 ms
1.5 ms
1.5 ms
1.5 ms
Average (read/write)
11/13 ms
11/13 ms
11/13 ms
11/13 ms
11/13 ms
Maximum
22 ms
22 ms
22 ms
22 ms
22 ms
104 Chapter 9 Specifications
Logical blocks
Disk rotational
speed
Operating
temperature
1. 5 TB, 5400
rpm*
1 TB, 5400 rpm*
750 GB, 5400
rpm**
640 GB, 5400
rpm**
500 GB, 5400
rpm**
2,930,277,168
1,953,525,168
1,465,149,168
1,250,263,728
976,773,168
5400 rpm
0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications 105
10 Windows – Backing up, restoring, and
recovering
Your computer includes tools provided by HP and Windows to help you safeguard your information
and retrieve it if you ever need to. These tools will help you return your computer to a proper working
state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
NOTE: This chapter describes an overview of backing up, restoring and recovering options. For
more details about the tools provided, see Help and Support. From the Start screen, type help, and
then select Help and Support.
Creating recovery media and backups
1.
After you successfully set up the computer, create HP Recovery media. This step creates a
backup of the HP Recovery partition on the computer. The backup can be used to reinstall the
original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
System Recovery—Reinstalls the original operating system and the programs that were
installed at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related
drivers and software, but not other software applications.
●
Factory Reset—Restores the computer to the state its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the
operating system and the software that was installed at the factory.
See Creating HP Recovery media on page 106.
2.
Use the Windows tools to create system restore points and create backups of personal
information. For more information and steps, see Windows Help and Support. From the Start
screen, type help, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
106 Chapter 10 Windows – Backing up, restoring, and recovering
Recovery media can also be used to customize the system or restore the factory image if you replace
the hard drive.
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not
use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable
Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can
use a high-quality blank USB flash drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from the
HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go
to http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive,
it must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery
media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1.
From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Recovery Media Creation, and follow the on-screen instructions to continue.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 108.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information and steps, see Help and Support. From
the Start screen, type help, and then select Help and Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.
From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers
and Applications Reinstall, and follow the on-screen instructions.
●
If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image
Recovery installs only drivers and hardware-enabling applications. Other applications included in
Restore and recovery 107
the image continue to be available for installation through the Drivers and Applications Reinstall
option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 108.
●
If you want to recover the computer's original factory partitioning and content, you can choose
the System Recovery option from the HP Recovery media. For more information, see
Recovering using HP Recovery Manager on page 108.
●
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery
media to restore the factory image to the replacement drive. For more information, see
Recovering using HP Recovery Manager on page 108.
●
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition on page 109.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using
the HP Recovery media you created, you can choose from one of the following recovery options:
●
System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
●
Minimized Image Recovery (select models only)—Reinstalls the operating system and all
hardware-related drivers and software, but not other software applications.
●
Factory Reset—Restores the computer to the state its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the operating
system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.
●
Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
●
HP Recovery media must be used if the computer hard drive fails.
●
To use the Factory Reset or System Recovery options, you must use HP Recovery media.
●
If the HP Recovery media do not work, you can obtain recovery media for your system from the
HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go
to http://welcome.hp.com/country/us/en/wwcontact_us.html.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition (select models only)
The HP Recovery partition allows you to perform a system recovery or a minimized image recovery
without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
108 Chapter 10 Windows – Backing up, restoring, and recovering
To start HP Recovery Manager from the HP Recovery partition:
1.
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the first HP Recovery disc you created into the optical drive on your computer or into an
optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then
restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See Changing the computer boot order on page 109.
3.
Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.
To change the boot order:
1.
Insert the HP Recovery media you created.
2.
Restart the computer.
3.
Press and hold esc while the computer is restarting, and then press f9 for boot options.
4.
Select the optical drive or USB flash drive you want to boot from.
5.
Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows
Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery
Manager option for minimized image recovery. Create HP Recovery media before removing the
Recovery partition to ensure you have recovery options; see Creating HP Recovery media
on page 106.
Restore and recovery 109
Follow these steps to remove the HP Recovery partition:
1.
From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and follow the on-screen instructions to continue.
110 Chapter 10 Windows – Backing up, restoring, and recovering
11 Ubuntu Linux – Backing up, restoring,
and recovering
Recovery after a system failure is as good as your most recent backup. As you add new software and
data files, you should continue to back up your system on a regular basis to maintain a reasonably
current backup.
Performing a system recovery
The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state.
You can create an image restore DVD using an optional external DVD±RW optical drive. You can
also create a restore image on a USB storage device.
CAUTION: Using Restore completely erases hard drive contents and reformats the hard drive. All
files you have created and any software installed on the computer are permanently removed. The
recovery tool reinstalls the original operating system and programs and drivers that were installed at
the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled.
Personal files must be restored from a backup.
NOTE:
HP recommends that you create the image restore in the event of a system failure.
Creating the restore DVDs
The restore creation software creates a set of system restore discs using blank, writable DVDs (DVDR or DVD+R). HP recommends using blank DVD+R discs from a manufacturer you trust, because
these recovery DVDs are so important. You need approximately 3 blank DVD+R discs. The program
states how many discs are needed at the beginning of the process.
To create restore DVDs:
1.
Click the System menu icon at the far right of the top panel, and then click System Settings >
Backup.
2.
Select Storage from the panel on the left side of the window, click the down-arrow next to
Backup Location, and select the DVD from the drop-down list.
3.
Select Overview from the panel on the left side of the window, and then click Back Up Now.
4.
Follow the on-screen instructions.
Creating a restore image on a USB device
NOTE:
Be sure AC power is connected to the computer you begin.
Verify the exact amount of free space on your storage device before you begin the creation process.
For most models, you will need at least 8 GB of free space on the storage device. However,
depending on the drivers and software installed on your computer, you may need slightly more than 8
GB of space. HP recommends that you use a 16 GB device or above for best results.
IMPORTANT: Remember to insert your USB device into the USB port on the computer before
starting this procedure.
Performing a system recovery 111
To create the restore image:
1.
Click the System menu icon at the far right of the top panel, and then click System Settings >
Backup.
2.
Select Storage from the panel on the left side of the window, click the down-arrow next to
Backup location, and select the USB device from the drop-down list.
NOTE: If the USB device is not listed in the drop-down list for Backup Location, select Local
Folder, and then click the Choose Folder button. Select the USB device from the panel on the
left side of the Choose Folder window, and click OK.
3.
Select Overview from the panel on the left side of the window, and then click Backup Now.
4.
Follow the on-screen instructions.
Performing recovery using the restore media
NOTE:
The following procedure uses the F11 BIOS Recovery feature to perform the recovery.
1.
If possible, back up all personal files.
2.
Shut down the computer.
3.
Be sure the restore DVD or USB device is connected to the computer.
4.
Restart the computer.
5.
Using the arrow keys, select Recovery, and then press enter.
6.
Follow the on-screen instructions.
NOTE: If you are unable to boot (start up) your computer with the primary operating system, and
you did not create a system recovery disc, you must purchase an Ubuntu Operating System DVD to
reinstall the operating system. For additional information, refer to the Worldwide Telephone Numbers
booklet for more information.
Backing up your information
You should back up your computer files on a regular schedule to maintain a current backup. You can
manually back up your information to an optional external drive, a network drive, discs, or the Ubuntu
One website. Back up your system at the following times:
●
At regularly scheduled times
●
Before the computer is repaired or restored
●
Before you add or modify hardware or software
To back up your home directory files to the Ubuntu website using the Deja Dup Backup Tool:
NOTE: Before you back up your information, be sure you have designated a location to save the
backup files.
1.
Click the System menu icon at the far right of the top panel, and then click System Settings >
Backup icon.
2.
Select Folders from the panel on the left side of the window, and beneath Folders to back up,
select the folders to back up.
112 Chapter 11 Ubuntu Linux – Backing up, restoring, and recovering
3.
Select Storage from the panel on the left side of the window, click the down-arrow next to
Backup Location, and select Ubuntu One from the drop-down list.
4.
Select Overview from the panel on the left side of the window, and then click Back Up Now.
NOTE: The first time you backup your files to Ubuntu One, you will need to create an account
to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes
and follow the on-screen instructions to complete the sign-in process.
To restore backup files:
1.
Click the System menu icon at the far right of the top panel, and then click System Settings >
Backup icon.
2.
Click Restore, select the location of the backup files and the folder name, and then click
Forward.
3.
Under Restore from When?, select the date of the files to be restored and click Forward.
4.
Select the location and folder where the files are to be restored and click Forward.
5.
Follow the on-line instructions.
6.
Click Restore to start restoring the files, or click Cancel to cancel the operation.
NOTE: You may also back up to cloud storage services provided by various companies. For a small
fee, they will keep your backup for you. A cloud service is recommended since it is an easy way to
keep your backups off-site and safe from any disaster.
Backing up your information 113
12 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 V ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating
of 125 or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
114 Chapter 12 Power cord set requirements
Requirements for specific countries and regions
Country/region
Accredited agency
Applicable note number
Argentina
IRAM
1
Australia
SAA
1
Austria
OVE
1
Belgium
CEBEC
1
Brazil
ABNT
1
Canada
CSA
2
Chile
IMQ
1
Denmark
DEMKO
1
Finland
FIMKO
1
France
UTE
1
Germany
VDE
1
India
ISI
1
Israel
SII
1
Italy
IMQ
1
Japan
JIS
3
The Netherlands
KEMA
1
New Zealand
SANZ
1
Norway
NEMKO
1
The People's Republic of China
CCC
4
Saudi Arabia
SASO
7
Singapore
PSB
1
South Africa
SABS
1
South Korea
KTL
5
Sweden
SEMKO
1
Switzerland
SEV
1
Taiwan
BSMI
6
Thailand
TISI
1
The United Kingdom
ASTA
1
Requirements for specific countries and regions 115
Country/region
Accredited agency
Applicable note number
The United States
UL
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL
mark. UL file number must be on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The
wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval
number must be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance
coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V
ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or
1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.
116 Chapter 12 Power cord set requirements
13 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not
dispose of the battery in general household waste. Follow the local laws and regulations in your area
for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
117
Index
A
AC adapter light 15
AC adapter, spare part numbers
27, 29
action keys 11
Advanced System Diagnostics
using for Ubuntu Linux
computer models 102
antenna
locations 9
removal 62
spare part number 25, 31, 63
Antenna Kit, spare part number
25, 31
audio, product description 6
audio-in jack 15
audio-out jack 15
B
backups
for Ubuntu Linux computer
models 111
for Windows computer
models 106
personal information for Ubuntu
Linux computer models 112
base enclosure
removal 53
spare part number 23, 31, 53
battery
removal 41
spare part numbers 24, 29, 41
battery bay 16
battery release latch 16
BIOS
determining version for Ubuntu
Linux computer models 101
determining version for
Windows computer models
96
downloading an update for
Ubuntu Linux computer
models 101
118 Index
downloading an update for
Windows computer models
97
updating for Ubuntu Linux
computer models 101
updating for Windows computer
models 96
Bluetooth label 18
boot order
changing HP Recovery
Manager for Windows
computer models 109
bottom 18
bottom components 16
button components 10
buttons
power 10
TouchPad 13
C
cables, service considerations 36
caps lock light 12
chipset, product description 2
components
bottom 16
buttons 10
display 9
keys 11
left-side 13
lights 12
right-side 15
speakers 10
TouchPad 13
computer
major components 19
specifications 103
connector board
removal 78
spare part numbers 21, 31,
32, 33, 78
connectors, service
considerations 36
D
default settings, restoring for
Ubuntu Linux computer models
100
deleted files
restoring for Windows computer
models 107
Digital Media Card Reader 14
display
components 9
specifications 104
display assembly
removal 55
spare part numbers 20, 31, 55
display bezel
removal 58
spare part number 25, 31, 59
display enclosure, spare part
number 25, 31
display panel
product description 4
removal 60
spare part numbers 25, 31, 60
display panel cable
removal 60
spare part number 25, 31, 61
drives, preventing damage 36
DVD±RW Double-Layer with
SuperMulti Drive
precautions 36
spare part number 26, 28
E
electrostatic discharge 36
equipment guidelines 39
esc key 11
Ethernet, product description
6
F
factory settings, restoring for
Ubuntu Linux computer models
100
fan
removal 63
spare part number 23, 29, 63
fingerprint reader board
removal 85
spare part number 21, 31, 85
fingerprint reader light 12
fingerprint reader, location 10
fn key 11
front speakers
removal 86
spare part number 23, 32, 86
G
graphics, product description
grounding guidelines 36
guidelines
equipment 39
grounding 36
packaging 38
transporting 38
workstation 38
3
H
hard drive
precautions 36
product description 5
removal 46
spare part numbers 24, 26,
28, 29, 46
specifications 104
hard drive bracket
illustrated 27
removal 47
hard drive connector cable
illustrated 27
removal 47
Hard Drive Hardware Kit
contents 27
spare part number 24, 27, 31
hard drive light 14
HDMI port 14
HDMI-to-VGA adapter, spare part
number 27, 29
headphone jack 15
heat sink
removal 70
spare part numbers 23, 31,
32, 70
hinge
removal 61
spare part number 25, 31, 61
hinge bracket
removal 61
spare part number 62
hinge cover
removal 59
spare part number 59
HP PC Hardware Diagnostics
(UEFI)
downloading for Windows
computer models 98
using on Windows computer
models 97
HP Recovery Manager
correcting boot problems for
Windows computer models
109
for Windows computer
models 108
starting for Windows computer
models 109
HP Recovery media
creating for Windows computer
models 106
recovery for Windows computer
models 109
HP Recovery partition
for Windows computer
models 109
recovery for Windows computer
models 108
removing for Windows
computer models 109
I
integrated numeric keypad
J
jacks
audio-in 15
audio-out 15
headphone 15
microphone 15
network 15
RJ-45 (network) 15
K
key components 11
keyboard
product description 7
11
removal 92
spare part numbers 20, 29,
30, 31, 92
keyboard shield
removal 93
spare part number 21, 31, 94
keys
action 11
esc 11
fn 11
integrated numeric keypad 11
num lk 11
operating system key 11
Windows key 11
L
labels
Bluetooth 18
regulatory 18
serial number 17
service 17
wireless certification 18
WLAN 18
left-side components 13
light components 12
lights
AC adapter 15
caps lock 12
fingerprint reader 12
hard drive 14
mute 12
power 12, 14
RJ-45 (network) status 15
webcam 9
wireless 12
M
mass storage device
illustrated 26
precautions 36
spare part numbers
memory module
product description
removal 48
spare part numbers
microphone
location 9
product description
microphone jack 15
26
5
24, 29, 48
6
Index 119
minimized image
creating for Windows computer
models 108
minimized image recovery
for Windows computer
models 108
model name 1
mSATA SSD
product description 5
removal 43
spare part number 27, 32, 43
mSATA SSD drive
spare part number 24
mute light 12
N
network jack 15
num lk key 11
O
operating system key 11
operating system, product
description 8
optical drive
precautions 36
spare part number 26, 28
original system recovery
for Windows computer
models 108
P
packaging guidelines 38
plastic parts, service
considerations 35
Plastics Kit, spare part number
42
pointing device, product
description 7
ports
HDMI 14
product description 7
USB 3.0 14, 15
power button 10
power button board
removal 91
spare part number 20, 31, 91
power connector 15
power connector cable
removal 80
spare part numbers 21, 31, 80
120 Index
power cord
requirements for all countries
114
requirements for specific
countries and regions 115
set requirements 114
spare part numbers 27, 28
power light 12, 14
power requirements, product
description 7
processor
removal 75
spare part numbers 22, 29,
33, 75, 76
processor, product description 1
product description
audio 6
chipset 2
display panel 4
Ethernet 6
external media cards 6
graphics 3
hard drive 5
keyboard 7
memory module 5
microphone 6
mSATA SSD 5
operating system 8
pointing device 7
ports 7
power requirements 7
processors 1
product name 1
security 7
serviceability 8
video 6
wireless 6
product name 1
product name and number,
computer 17
R
rear speakers
removal 83
spare part number 21, 32, 83
recovery
discs for Windows computer
models 107, 109
for Windows computer
models 108
HP Recovery Manager for
Windows computer models
108
media for Windows computer
models 109
starting for Windows computer
models 109
supported discs for Windows
computer models 107
USB flash drive for Windows
computer models 109
using HP Recovery media for
Windows computer models
107
recovery media
creating for Windows computer
models 106
creating using HP Recovery
Manager for Windows
computer models 107
recovery partition
for Windows computer
models 108
removing for Windows
computer models 109
regulatory information
regulatory label 18
wireless certification labels 18
removal/replacement
procedures 40, 51
restore
recovery for Ubuntu Linux
computer models 112
Windows File History 107
restore DVDs
for Ubuntu Linux computer
models 111
restore USB device
for Ubuntu Linux computer
models 111
right-side components 15
RJ-45 (network) jack 15
RJ-45 (network) jack status light
15
RTC battery
removal 51
spare part numbers 23, 28,
29, 51
rubber feet
removal 53
spare part number 53
Rubber Kit, spare part number
23, 31
S
Screw Kit, spare part number 28,
31
security cable slot, location 13
security, product description 7
serial number 17
serial number, computer 17
service considerations
cables 36
connectors 36
plastic parts 35
service door
location 16
removal 42
spare part number 24, 31, 42
service labels
locating 17
serviceability, product
description 8
Setup Utility
changing the language for
Ubuntu Linux computer
models 99
displaying system information
for Ubuntu Linux computer
models 100
exiting for Ubuntu Linux
computer models 100
navigating for Ubuntu Linux
computer models 99
restoring default settings for
Ubuntu Linux computer
models 100
selecting for Ubuntu Linux
computer models 99
starting for Ubuntu Linux
computer models 99
Setup Utility (BIOS), using 96
speaker components 10
speakers
location 10, 16
removal 81, 83, 86
spare part numbers 21, 23,
32, 81, 83, 86
specifications
computer 103
display 104
hard drive 104
SSD
precautions 36
spare part number 24, 26, 27,
34
subwoofer
location 16
removal 81
spare part number 23, 32, 81
supported discs
recovery for Windows computer
models 107
system board
removal 64
spare part numbers 21, 22,
32, 33, 34, 64, 65
system information, displaying for
Ubuntu Linux computer models
100
system recovery
for Ubuntu Linux computer
models 111
for Windows computer
models 108
system restore point
creating for Windows computer
models 106
W
webcam 9
webcam light 9
webcam/microphone module
removal 62
spare part number 25, 31, 62
Windows
File History 107
restoring files 107
system restore point 106
Windows key 11
wireless antenna
locations 9
removal 62
spare part number 25, 31, 63
wireless certification label 18
wireless light 12
wireless, product description 6
WLAN device 18
WLAN label 18
WLAN module
removal 44
spare part numbers 23, 28,
29, 44
workstation guidelines 38
T
tools required 35
top cover, spare part number 20,
32
TouchPad assembly
removal 88
spare part number 21, 32, 88
TouchPad button 13
TouchPad components 13
TouchPad zone 13
transporting guidelines 38
traveling with the computer 18
U
USB 3.0 port 14, 15
V
vent 14, 16
video, product description
6
Index 121