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HP ENVY 15-j100 Quad Edition Notebook PC series Maintenance and Service Guide
Add to my manuals131 Pages
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HP ENVY 15 Notebook PC and
HP ENVY TouchSmart 15 Notebook PC
Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of
Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its proprietor.
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality.
See http://www.microsoft.com
for details.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: September 2013
Document Part Number: 733845-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
Workstation guidelines ..................................................................... 38
vii
viii
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 98
Using the HP Recovery partition (select models only) .................................... 108
Using HP Recovery media to recover ............................................................. 109
ix
x
1 Product description
Category
Product Name
Processors
Description
HP ENVY 15 Notebook PC
HP ENVY TouchSmart 15 Notebook PC
● AMD® A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz;
1600 MHz FSB, 4.0 MB L2 cache,
DDR3, quad core, 35 W)
● AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz;
1600 MHz FSB, 4.0 MB L2 cache,
DDR3, quad core, 35 W)
● AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz;
1600 MHz FSB, 1.0 MB L2 cache,
DDR3, dual core, 35 W)
● AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz;
1600 MHz FSB, 1.0 MB L2 cache,
DDR3, dual core, 35 W)
Computer models equipped with an
AMD processor
√
√
Computer models equipped with an
Intel processor
√
1
Category
Processors (continued)
Chipset
Description
● Intel® Quad Core® i7-4900MQ 2.80
GHz processor (SC turbo up to 3.80
GHz; 1600 MHz FSB, 8.0 MB L3 cache, 47 W)
● Intel Quad Core i7-4800MQ 2.70
GHz processor (SC turbo up to 3.70
GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W)
● Intel Quad Core i7-4702MQ 2.20
GHz processor (SC turbo up to 3.20
GHz; 1600 MHz FSB, 6.0 MB L3 cache, 37 W)
● Intel Quad Core i7-4700MQ 2.40
GHz processor (SC turbo up to 3.40
GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W)
● Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50
GHz; 1600 MHz FSB; 3.0 MB L3 cache, 37 W)
● Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10
GHz; 1600 MHz FSB, 3.0 MB L3 cache, 37 W)
● Intel Dual Core i3-4000M 2.40 GHz processor (1600 MHz FSB, 3.0 MB
L3 cache, 37 W)
AMD A76M fusion controller hub
Intel HM87 Express Chipset
Computer models equipped with an
AMD processor
√
Computer models equipped with an
Intel processor
√
√
2 Chapter 1 Product description
Category
Graphics
Description
Internal graphics:
● AMD Radeon™ HD 8650G graphics
(only on computer models equipped with an AMD A10 processor)
● AMD Radeon HD 8550G graphics
(only on computer models equipped with an AMD A8 processor)
● AMD Radeon HD 8450G graphics
(only on computer models equipped with an AMD A6 processor)
● AMD Radeon HD 8350G graphics
(only on computer models equipped with an AMD A4 processor)
Switchable graphics:
● AMD Radeon HD 8750M with 2048
MB of dedicated video memory (128
MB×16 DDR3 900 MHz×8PCs,
DDR3 1 GHz downgrade to DDR3
900MHz)
Dual graphics:
● AMD Radeon HD 8750M + HD
8650G dual graphics with AMD discrete graphics (only on computer models equipped with an
AMD A10 processor)
● AMD Radeon HD 8750M + HD
8550G dual graphics with AMD discrete graphics (only on computer models equipped with an
AMD A8 processor)
● AMD Radeon HD 8750M + HD
8450G dual graphics with AMD discrete graphics (only on computer models equipped with an
AMD A6 processor)
Support for HD decode, DX11, and HDMI
Support for PX7
Computer models equipped with an
AMD processor
√
Computer models equipped with an
Intel processor
3
Category
Graphics (continued)
Panel
Description
Internal graphics:
● Intel HD Graphics 4600 on computer models equipped with a
Quad Core processor
Switchable Discrete Graphics:
● nVidia N14P-GT GeForce 750M with 4096 MB of dedicated video memory (256 MB×16 DDR3 1
GHz×8PCs)
● nVidia N14P-GV2 GeForce 740M with 2048 MB of dedicated video memory (128 MB×16 DDR3 1
GHz×8PCs)
● N15S-GT GeForce 840M with 2048
MB of dedicated video memory (256
MBx16 DDR3 960 MHz x 4 pcs, 1
GHz bridge to 960 MHz)
Support for HD decode, DX11, and HDMI
Support for GPU performance scaling
Support for Optimus
Support for the following display assemblies:
● 15.6 inch (39.80 cm), full highdefinition (FHD), white light-emitting diode (WLED), BrightView
(1920×1080), slim (3.2 mm), SVA, color gamut 60%, typical brightness
300 cd/m 2 (nits), 16:9 aspect ratio
● 15.6 inch (39.80 cm), high-definition
(HD), white light-emitting diode
(WLED), BrightView (1366×768), flat (3.8 mm), SVA, color gamut
45%, typical brightness 200 cd/m 2
(nits), 16:9 aspect ratio
Support for low-voltage differential signaling LVDS, co-layout with eDP1.3+PSR)
Touchscreen and MultiTouch enabled
Computer models equipped with an
AMD processor
√
Computer models equipped with an
Intel processor
√
√
4 Chapter 1 Product description
Category
Memory
Hard drive mSATA SSD
Description
Two customer-accessible/upgradable memory module slots
Support for DDR3L (1600 MHz) dual channel
Support for up to 16834 MB of system
RAM in the following configurations:
● 16834 MB (8192 MB×2)
● 12288 MB (8192 MB+4096 MB)
● 8192 MB (8192 MB×1, 4096 MB×2)
● 6144 MB (4096 MB+2048 MB)
● 4096 MB (4096 MB×1, 2048 MB×2)
Support for Intel Rapid Start Technology
(select models only)
Support for 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) and 9.5 mm (.37 in) thickness
Support for Serial ATA /Support for mSATA
Support for HP 3D Drive Guard hard drive protection
Support for the following hard drives:
● 1.5 TB, 5400 rpm, 9.5 mm (select models only)
● 1 TB, 5400 rpm, 9.5 mm
● 750 GB, 5400 rpm, 9.5 mm
● 500 GB, 5400 rpm, 7.0 mm
● 640 GB, 5400 rpm, 9.5 mm
● 256 GB solid-state drive (SSD), select models only
● 512 GB SSD, select models only
Support for Intel Smart Response
Technology (select models only)
● Support for 24 GB mSATA SSD
(not available on computer models equipped with 16834 MB or 12288
MB system memory or with a 256
GB or 512 GB SSD)
Computer models equipped with an
AMD processor
√
√
√
Computer models equipped with an
Intel processor
√
√
√
√
√
√
5
Category
Audio and video
Ethernet
Wireless
External media cards
Description
Quad speakers
Subwoofer
Dual array digital microphones with appropriate beam-forming, echocancellation, noise-suppression software
HD Audio
Beats Audio
Integrated HP TrueVision HD webcam
(fixed [no tilt], activity LED, 1280×720 by
30 frames per second)
Integrated 10/100/1000 network interface card (NIC)
Integrated wireless local area network
(WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Compatible with Miracast -certified devices
Support for the following WLAN formats:
● Qualcomm Atheros AR9485
802.11bgn 1×1 WiFi Adapter (select models only)
● Qualcomm QCA9565 802.11bgn
1×1 WiFi + Bluetooth 4.0 Combo
Adapter (select models only)
● Ralink RT3290LE 802.11bgn 1×1
WiFi + Bluetooth 4.0
Combo Adapter (select models only)
● Realtek RTL8188EE 802.11bgn 1×1
WiFi Adapter (select models only)
● Broadcom BCM 4352 802.11 ac
2×2 WiFi + Bluetooth 4.0 Combo
Adapter (select models only)
● Intel Dual Band Wireless 7260
802.11 bgn 2x2 WiFi + Bluetooth
4.0 Combo Adapter
● Intel Dual Band Wireless-AC 3160
802.11 ac 1x1 WiFi + Bluetooth 4.0
Combo Adapter (select models only)
HP 2-in-1 multiformat Digital Media
Reader Slot with push-push technology.
Reads data from and writes data to digital memory cards such as Secure
Digital (SD).
Computer models equipped with an
AMD processor
√
√
√
√
Computer models equipped with an
Intel processor
√
√
√
√
√
6 Chapter 1 Product description
Category
Ports
Keyboard/pointing devices
Power requirements
Security
Description
● AC adapter, HP Smart
● Audio-in (mono microphone)/audioout (stereo headphone) combo jack
● HDMI v1.4 supporting up to
1920×1080 @ 60Hz
● RJ-45 (Ethernet)
● USB: four USB 3.0 ports, one USB
2.0 port
Full-size, island-style keyboard with numeric keypad
DuraCoat
Backlit
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default
Clickpad with image sensor
Taps enabled by default
Support for Windows 8 modern trackpad
Support for the following AC adapters:
● 90 W HP Smart AC adapter (PFC,
4.5 mm)
● 65 W HP Smart AC adapter (non-
PFC, 4.5 mm)
● 120 W HP Slim AC adapter (PFC,
EM, 4.5 mm)
● 90 W HP Smart AC adapter (PFC
EM, 4.5 mm)
● 65 W HP Smart AC adapter (non-
PFC, EM, 4.5 mm)
Support for the following batteries
● 6 cell, 62 Wh, 2.80 Ah, Li-ion battery, supports fast charge
● 6 cell, 47 Wh, 2.20 Ah, Li-ion battery
Support for the following:
● Security cable lock
● Fingerprint reader with Digital
Persona software (select models only)
● HP SimplePass (only available on computer models equipped with a fingerprint reader)
Computer models equipped with an
AMD processor
√
√
√
√
√
Computer models equipped with an
Intel processor
√
√
√
√
√
√
7
Category
Security (continued)
Operating system
Serviceability
Description
● Intel AT-p Ready
Preinstalled: Windows 8.1
End user replaceable parts:
● AC adapter
● Battery (system)
● Hard drive
● Memory modules (expansion and primary)
● WLAN module
● mSATA SSD
Computer models equipped with an
AMD processor
√
√
Computer models equipped with an
Intel processor
√
√
√
√
√
8 Chapter 1 Product description
2 External component identification
Display
Item Component Description
(1)
(2)
(3)
Internal display switch
Internal microphones (2)
Webcam light
Turns off the display and initiates Sleep if the display is closed while the power is on.
NOTE: The internal display switch is not visible from the outside of the computer.
Record sound.
On: The webcam is in use.
(4)
(5)
HP TrueVision HD Webcam
WLAN antennas (2)*
Records video and takes still photographs.
Send and receive wireless signals to communicate with WLANs.
NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable)
(purchased separately), high-speed internet service purchased from an Internet service provider, and a wireless router (purchased separately).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Display 9
Buttons and speakers
Item
(1)
(2)
(3)
Component
Power button
Speakers (2)
Fingerprint reader (select models only)
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
Produce sound.
Allows a fingerprint logon to , instead of a password logon.
10 Chapter 2 External component identification
Keys
(4)
(5)
(6)
Item
(1)
(2)
(3)
Component esc key fn key
Operating system key
Action keys num lk key
Integrated numeric keypad
Description
Reveals system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with the b key, the spacebar , or the esc key.
For Windows computer models, this key returns you to the Start screen from an open app or the Windows desktop.
NOTE: Pressing the key again will return you to the previous screen.
For Linux computer models, this key displays the operating system menu.
Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the radiance backlight keyboard feature off or on.
Alternates between the navigational and numeric functions on the integrated numeric keypad.
When num lk has been enabled, it can be used like an external numeric keypad.
Keys 11
Lights
Item
(1)
Component
Power light
(2)
(3)
(4)
(5)
Mute light
Wireless light
Caps lock light
Fingerprint reader light
12 Chapter 2 External component identification
Description
● White: The computer is on.
● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from inactivity.
● Amber: Computer sound is off.
● Off: Computer sound is on.
On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
On: Caps lock is on, which switches the keys to all capital letters.
● White: The fingerprint authentication was successful.
● Amber: The fingerprint authentication failed.
TouchPad
Item
(1)
(2)
(3)
Left side
Component
TouchPad zone
Left TouchPad button
Right TouchPad button
Description
Moves the on-screen pointer and selects or activates items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Item
(1)
Component
Security cable slot
Description
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
TouchPad 13
(5)
(6)
(7)
(8)
Item
(2)
(3)
(4)
Component
Vents (2)
HDMI port
USB 3.0 charging port
USB 3.0 port
Digital Media Card Reader
Hard drive light
Power light
Description
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device.
Connects an optional USB device. The USB 3.0
charging port can also charge select models of cell phones and MP3 players, even when the computer is off.
NOTE: A USB charging port (also referred to as a
USB powered port) allows you to charge connected
USB devices. Standard USB ports will not charge all
USB devices or will charge using a low current. Some
USB devices require power and require you to use a powered port.
Connects optional USB 3.0 devices and provide enhanced USB power performance.
Reads data from and writes data to digital memory cards such as Secure Digital (SD).
● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
● White: The computer is on.
● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume quickly from inactivity.
14 Chapter 2 External component identification
Right side
(2)
(3)
(4)
(5)
(6)
Item
(1)
Component
Audio-out (headphone) jack/Audioin (microphone) jack
USB 3.0 ports (2)
RJ-45 (network) jack
RJ-45 (network) jack status light
AC adapter light
Power connector
Description
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.
This jack does not support optional microphone-only devices.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental
Notices.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4conductor connector that supports both audio-out
(headphone) and audio-in (microphone).
Connect optional USB 3.0 devices and provide enhanced USB power performance.
Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
● White: The AC adapter is connected and the battery is charged.
● Amber: The AC adapter is connected and the battery is charging.
● Off: The computer is using DC power.
Connects an AC adapter.
Right side 15
Bottom
(2)
(3)
(4)
(5)
(6)
Item
(1)
Component
Service door
Battery bay
Vents (3)
Battery release latch
HP Triple Bass Reflex Subwoofer
Speakers (2)
Description
Provides access to the hard drive bay, the WLAN module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through
Help and Support.
Holds the battery.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Releases the battery from the battery bay.
Provides superior bass sound.
Produce sound.
16 Chapter 2 External component identification
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
For help finding these locations, refer to Bottom on page 16 .
● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1)
(2)
(3)
(4)
(5)
Product name
Serial number
Product number
Warranty period
Model number (select models only)
Component
(1) Serial number
(2)
(3)
Product number
Warranty period
Labels 17
Component
(4)
(5)
Model number (select models only)
Revision number
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
18 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
Computer major components 19
Item
(1)
(2)
(3)
(4)
Component Spare part number
Display assembly (includes webcamera/microphone module and wireless antenna cables):
15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly
720550-001
720549-001 15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly
15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly 720552-001
15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly 720551-001
The subcomponents for the non-touchscreen display assembly are also available as spare part kits. For more
display assembly spare part information, see Display assembly subcomponents on page 25
.
Top cover
Power button board (includes cable)
Keyboard (includes keyboard cable):
Keyboard with backlight (includes backlight cable):
720570-001
720553-001
For use on computer models equipped with an Intel processor in Belgium
For use in Canada
For use on computer models equipped with an Intel processor in the Czech Republic and Slovakia
For use on computer models equipped with an Intel processor in Denmark, Finland, and Norway
720244-A41
720244-DB1
720244-FL1
720244-DH1
For use on computer models equipped with an Intel processor in France
For use on computer models equipped with an Intel processor in Germany
720244-051
720244-041
For use on computer models equipped with an Intel processor in Greece 720244-151
For use on computer models equipped with an Intel processor for use internationally 720244-B31
For use on computer models equipped with an Intel processor in Italy
For use on computer models equipped with an Intel processor in Japan
For use in Latin America
For use on computer models equipped with an Intel processor in Portugal
For use on computer models equipped with an Intel processor in Russia
For use on computer models equipped with an Intel processor in Saudi Arabia
For use on computer models in South Korea
For use on computer models equipped with an Intel processor in Spain
720244-061
720244-291
720244-161
720244-131
720244-251
720244-171
720244-AD1
720244-071
For use on computer models equipped with an Intel processor in Switzerland
For use on computer models equipped with an Intel processor in Taiwan
720244-BG1
720244-AB1
For use on computer models equipped with an Intel processor in Thailand
For use on computer models equipped with an Intel processor in Turkey
720244-281
720244-141
For use on computer models equipped with an Intel processor in the United Kingdom 720244-031
20 Chapter 3 Illustrated parts catalog
Item Component
For use in the United States
Keyboard with pointing stick (includes pointing stick cable)
For use in the United States
For use on computer models equipped with an Intel processor in France
For use on computer models equipped with an Intel processor in Italy
Keyboard shield (5)
(6a) TouchPad assembly (includes TouchPad bracket (6b), TouchPad button board,
TouchPad, and cables)
Fingerprint reader board (includes bracket and cable) (7)
(8)
(9)
(10)
Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators)
Power connector cable:
Power cable
For use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory
Connector board (includes 2 cables):
For use on computer models equipped with an AMD processor
For use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory
For use on computer models equipped with an Intel processor and a graphics subsystem with UMA memory
(11) System board (includes replacement thermal material):
For use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Professional operating system
For use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Standard operating system
For use on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Windows Professional operating system
For use on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Windows Standard operating system
For use on computer models equipped with the Intel HM87 chipset, the GeForce
750M graphics subsystem, and the Windows Standard operating system
For use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Windows Professional operating system
For use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Windows Standard operating system
For use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Linux operating system
For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Professional operating system
For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Standard operating system
Spare part number
720244-001
720242-001
720242-051
720242-061
720544-001
722972-001
720543-001
720561-001
720537-001
720538-001
720579-001
723372-001
720554-001
720578-601
720578-501
720577-601
720577-501
720569-501
720566-601
720566-501
720566-001
720565-601
720565-501
Computer major components 21
Item
(12)
Component Spare part number
For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Linux operating system
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material)
720565-001
741653-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Standard operating system (includes replacement material)
741653-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Professional operating system (includes replacement material)
741653-601
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Linux operating system (includes replacement material)
746447-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Standard operating system (includes replacement material)
746447-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Professional operating system (includes replacement material)
746447-601
746449-001 For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Linux operating system (includes replacement material)
For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Standard operating system (includes replacement material)
For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Professional operating system (includes replacement material)
746449-501
746449-601
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Linux operating system (includes replacement material)
749752-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Windows Standard operating system (includes replacement material)
749752-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Windows Professional operating system (includes replacement material)
749752-601
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Linux operating system
(includes replacement material)
749753-001
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Standard operating system (includes replacement material)
749753-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Professional operating system (includes replacement material)
749753-601
Processor (includes replacement thermal material):
AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0-
MB L2 cache, DDR3, quad core, 35 W)
713548-001
22 Chapter 3 Illustrated parts catalog
(13)
(18)
(19)
(14)
(15)
(16)
(17)
Item Component Spare part number
AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB
L2 cache, DDR3, quad core, 35 W)
713551-001
AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0- MB
L2 cache, DDR3, dual core, 35 W)
713550-001
AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0- MB
L2 cache, DDR3, dual core, 35 W)
713549-001
Intel Quad Core i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600
MHz FSB, 8.0 MB L3 cache, 47 W)
723523-001
723524-001 Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600
MHz FSB, 6.0 MB L3 cache, 47 W)
Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600
MHz FSB, 6.0 MB L3 cache, 37 W)
Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600
MHz FSB, 6.0 MB L3 cache, 47 W)
Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600 MHz
FSB; 3.0 MB L3 cache, 37 W)
723522-001
723521-001
738201-001
Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz
FSB, 3.0 MB L3 cache, 37 W)
Intel Dual Core i3-4000M 2.40 GHz processor (1600 MHz FSB, 3.0 MB L3 cache,
37 W)
For use on computer models equipped with an AMD processor and a graphics subsystem with UMA memory
For use on computer models equipped with the Intel HM87 chipset and a GeForce
750M graphics subsystem
737328-001
737327-001
Heat sink (includes replacement thermal material):
For use on computer models equipped with an AMD processor and discrete memory 720576-001
720539-001
720542-001
722389-001 For use on computer models equipped with the Intel HM87 chipset and a GeForce
740M graphics subsystem
For use on computer models equipped with the Intel HM87 chipset and a graphics subsystem with UMA memory
Fan (includes cable)
Subwoofer (includes cable and 3 isolators)
Front speakers (include left and right front speakers, 2 cables, and 4 isolators)
Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and
RJ-45 cover)
720541-001
720235-001
720563-001
720562-001
720534-001
Rubber Kit (not illustrated, includes front and rear rubber feet and display bezel rubber screw covers)
RTC battery:
For use only on computer models equipped with an AMD processor
For use only on computer models equipped with an Intel processor
WLAN module:
720559-001
651948-001
718440-001
Computer major components 23
(22)
(23)
(24)
(20)
Item
(21)
Component Spare part number
Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equipped with an Intel processor, select models only)
Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter
(for use on computer models equipped with an Intel processor)
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo
Adapter (for use on computer models equipped with an Intel processor, select models only)
Qualcomm Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only)
Qualcomm QCA9565 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)
Ralink RT3290LE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)
Realtek RTL8188EE 802.11bgn 1×1 WiFi Adapter (select models only)
mSATA SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with 16834 MB or 12288 MB system memory or with a 256 GB or 512 GB SSD)
720564-001
Memory module (PC3L, 12800, 1600 MHz):
693374-001
691740-001
691739-001
Hard drive (does not include hard drive bracket or hard drive connector cable):
1.5 TB, 5400 rpm, 9.5 mm (select models only)
1 TB, 5400 rpm, 9.5 mm
747375-001
676521-001
750 GB, 5400 rpm, 9.5 mm 634250-001
640 GB, 5400 rpm, 9.5 mm (for computer models equipped with an AMD processor) 669300-001
500 GB, 5400 rpm, 7.0 mm
1 TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
750 GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
500 GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm
256 GB SSD (for computer models equipped with an Intel processor)
512 GB SSD (for computer models equipped with an Intel processor)
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive connector cable)
Battery:
6 cell, 62 Wh, 2.80 Ah, Li-ion battery
6 cell, 47 Wh, 2.20 Ah, Li-ion battery
Service door
724935-001
717384-001
710662-001
675794-001
733476-001
690020-001
709848-001
683802-001
731999-001
732001-001
732000-001
749761-001
749762-001
720545-001
710417-001
710416-001
720555-001
24 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item
(1)
(2)
(3)
(4)
(5)
(6)
(7)
Component
Display bezel
Display hinge kit (includes left and right hinges, left and right hinge covers, and left and right hinge brackets)
Webcam/microphone module (includes webcam/microphone module cable and double-sided adhesive)
Display panel:
15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel
15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display panel
Display panel cable
Antenna Kit (includes left and right wireless antenna cables and transceivers)
Display enclosure
Spare part number
720535-001
720548-001
720273-001
720557-001
720556-001
720536-001
720532-001
720533-001
Display assembly subcomponents 25
Mass storage devices
Item
(1)
(2)
Component
External DVD±RW Double-Layer with SuperMulti Drive
Hard drive (does not include hard drive bracket or hard drive connector cable):
1.5 TB, 5400 rpm, 9.5 mm
1 TB, 5400 rpm, 9.5 mm
750 GB, 5400 rpm, 9.5 mm
640 GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor)
500 GB, 5400 rpm, and 7.0 mm
1 TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
750 GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
500 GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm
256 GB SSD (for use on computer models equipped with an Intel processor)
Spare part number
659940-001
747375-001
676521-001
634250-001
669300-001
683802-001
731999-001
732001-001
732000-001
749761-001
26 Chapter 3 Illustrated parts catalog
Item
(3)
(4)
(5)
Component
512 GB SSD (for use on computer models equipped with an Intel processor)
Hard Drive Hardware Kit, includes:
Hard drive bracket
Hard drive connector cable
mSATA SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with 16834 MB or 12288 MB system memory or with a 256 GB or 512 GB SSD)
Spare part number
749762-001
720545-001
720564-001
Miscellaneous parts
Component Spare part number
AC adapter:
120 W HP Slim AC adapter (PFC, EM, 4.5 mm) for use on computer models equipped with an
Intel processor
65 W HP Smart AC adapter (non-PFC, 4.5 mm)
65 W HP Smart AC adapter (non-PFC, EM, 4.5 mm) for use on computer models equipped with an Intel processor
710415-001
710412-001
714657-001
90 W HP Smart AC adapter (PFC, 4.5 mm)
90 W HP Smart AC adapter (PFC EM, 4.5 mm) for use on computer models equipped with an
Intel processor
HDMI-to-VGA adapter
Power cord (3-pin, black, 1.83 m):
For use in Australia
For use on computer models equipped with an Intel processor in Denmark
For use in Europe
For use on computer models equipped with an Intel processor in India
710413-001
710414-001
701943-001
490371-011
490371-081
490371-021
490371-D61
For use on computer models equipped with an Intel processor in Japan
For use in North America
490371-291
490371-001
For use in South Africa 490371-AR1
For use on computer models equipped with an Intel processor in the People's Republic of China 490371-AA1
For use on computer models equipped with an Intel processor in South Korea
For use on computer models equipped with an Intel processor in Switzerland
For use on computer models equipped with an Intel processor in Taiwan
For use on computer models equipped with an Intel processor in Thailand
For use on computer models equipped with an Intel processor in the United Kingdom and Singapore
490371-AD1
490371-111
490371-AB1
490371-201
490371-031
Miscellaneous parts 27
Component
Screw Kit
Counterbalance weight
Spare part number
720560-001
720547-001
Sequential part number listing
Spare part number
490371-001
490371-011
490371-021
490371-031
490371-081
490371-111
490371-201
490371-291
490371-AA1
490371-AB1
490371-AD1
490371-AR1
490371-D61
634250-001
651948-001
659940-001
669300-001
675794-001
Description
Power cord for use in North America (3-pin, black, 1.83 m)
Power cord for use in Australia (3-pin, black, 1.83 m)
Power cord for use on computer models equipped with an Intel processor in Europe (3-pin, black,
1.83 m)
Power cord for use on computer models equipped with an Intel processor in the United Kingdom and Singapore (3-pin, black, 1.83 m)
Power cord for use on computer models equipped with an Intel processor in Denmark (3-pin, black, 1.83 m)
Power cord for use on computer models equipped with an Intel processor in Switzerland (3-pin, black, 1.83 m)
Power cord for use on computer models equipped with an Intel processor in Thailand (3-pin, black, 1.83 m)
Power cord for use on computer models equipped with an Intel processor in Japan (3-pin, black,
1.83 m)
Power cord for use on computer models equipped with an Intel processor in the People's Republic of China (3-pin, black, 1.83 m)
Power cord for use on computer models equipped with an Intel processor in Taiwan (3-pin, black,
1.83 m)
Power cord for use on computer models in South Korea (3-pin, black, 1.83 m)
Power cord for use on computer models equipped with an Intel processor in South Africa (3-pin, black, 1.83 m)
Power cord for use on computer models equipped with an Intel processor in India (3-pin, black,
1.83 m)
750 GB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 720545-001.
RTC battery for use on computer models equipped with an AMD processor
External DVD±RW Double-Layer with SuperMulti Drive
640 GB, 5400 rpm, SATA, 9.5 mm hard drive for use on computer models equipped with an AMD processor (does not include hard drive bracket or hard drive connector cable)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 720545-001.
Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only)
28 Chapter 3 Illustrated parts catalog
690020-001
691739-001
691740-001
693374-001
701943-001
709848-001
710412-001
710413-001
710414-001
710415-001
710416-001
710417-001
710662-001
713548-001
713549-001
713550-001
713551-001
714657-001
717384-001
718440-001
720235-001
720242-001
Spare part number
676521-001
683802-001
Description
1 TB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 718432-001.
500 GB, 5400 rpm, SATA, 7.0 mm hard drive (does not include hard drive bracket or hard drive connector cable)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 718432-001.
Ralink RT3290LE 802.11bgn 1×1 WiFi and Bluetooth 4.0 Combo Adapter (select models only)
2 GB memory module (PC3L, 12800, 1600 MHz)
4 GB memory module (PC3L, 12800, 1600 MHz)
8 GB memory module (PC3L, 12800, 1600 MHz)
HDMI-to-VGA adapter
Realtek RTL8188EE 802.11bgn 1×1 Wi-Fi Adapter
65 W HP Smart AC adapter (non-PFC, 4.5 mm)
90 W HP Smart AC adapter (PFC, 4.5 mm)
90 W HP Smart AC adapter (PFC EM, 4.5 mm) for use on computer models equipped with an
Intel processor
120 W HP Slim AC adapter (PFC, EM, 4.5 mm) for use on computer models equipped with an
Intel processor
6 cell, 47 Wh, 2.20 Ah, Li-ion battery
6 cell, 62 Wh, 2.80 Ah, Li-ion battery
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor, select models only)
AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache,
DDR3, quad core, 35 W)
AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache,
DDR3, dual core, 35 W)
AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache,
DDR3, dual core, 35 W)
AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache,
DDR3, quad core, 35 W)
65 W HP Smart AC adapter (non-PFC, EM, 4.5 mm) for use on computer models equipped with an Intel processor
Intel Dual Band Wireless 7260 802.11 bgn 2x2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor)
RTC battery for use on computer models equipped with an Intel processor
Fan (includes cable)
Keyboard with pointing stick for use in the United States (includes keyboard cable and pointing stick cable)
Sequential part number listing 29
720244-151
720244-161
720244-171
720244-251
720244-281
720244-291
720244-A41
720244-AB1
720244-AD1
720244-B31
720244-BG1
720244-DB1
720244-DH1
Spare part number
720242-051
720242-061
720244-001
720244-031
720244-041
720244-051
720244-061
720244-071
720244-131
720244-141
Description
Keyboard with pointing stick for use on computer models equipped with an Intel processor in France (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use on computer models equipped with an Intel processor in Italy
(includes keyboard cable and pointing stick cable)
Keyboard with backlight for use in the United States (includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in the United Kingdom (includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Germany
(includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in France
(includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Italy
(includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Spain (includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Portugal
(includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Turkey
(includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Greece
(includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models in Latin America (includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Saudi Arabia (includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Russia
(includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Thailand
(includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models in Japan (includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Belgium
(includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Taiwan
(includes backlight cable and keyboard cable)
Keyboard with backlight for use in South Korea (includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor for use internationally (includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Switzerland (includes backlight cable and keyboard cable)
Keyboard with backlight for use in Canada (includes backlight cable and keyboard cable)
Keyboard with backlight for use on computer models equipped with an Intel processor in Denmark, Finland, and Norway (includes backlight cable and keyboard cable)
30 Chapter 3 Illustrated parts catalog
720550-001
720551-001
720552-001
720553-001
720554-001
720555-001
720556-001
720557-001
720559-001
720560-001
720541-001
720542-001
720543-001
720544-001
720545-001
720547-001
720548-001
720549-001
Spare part number
720244-FL1
720273-001
720532-001
720533-001
720534-001
720535-001
720536-001
720537-001
720538-001
720539-001
Description
Keyboard with backlight for use on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes backlight cable and keyboard cable)
Webcam/microphone module (includes webcam/microphone module cable and doublesided adhesive)
Antenna Kit (includes left and right wireless antenna cables and transceivers)
Display enclosure
Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover)
Display bezel
Display panel cable (includes webcam/microphone module cable)
Power connector cable
Power connector cable for use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory
Heat sink for use on computer models equipped with an AMD processor and a graphics subsystem with UMA memory, includes replacement material
Heat sink for use on computer models equipped with the Intel HM87 chipset and a graphics subsystem with UMA memory (includes replacement material)
Heat sink for use on computer models equipped with the Intel HM87 chipset and a GeForce 750M graphics subsystem (includes replacement material)
Fingerprint reader board (includes bracket and cable)
Keyboard shield
Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector cable)
Counterbalance weight
Display hinge kit (includes left and right hinges, left and right hinge covers, and left and right hinge brackets)
15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly (includes webcamera/microphone module and wireless antenna cables)
15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly
(includes webcamera/microphone module and wireless antenna cables)
15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly (includes webcamera/microphone module and wireless antenna cables)
15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly (includes webcamera/microphone module and wireless antenna cables)
Power button board (includes cable)
Connector board for use on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes 2 cables)
Service door
15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display panel
15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel
Rubber Kit (includes front and rear rubber feet and display bezel rubber screw covers)
Screw Kit
Sequential part number listing 31
Spare part number
720561-001
720562-001
720563-001
720564-001
720565-001
720565-501
720565-601
720566-001
720566-501
720566-601
720569-501
720570-001
720576-001
720577-501
720577-601
720578-501
720578-601
720579-001
722389-001
722972-001
Description
Rear speakers (includes cables and 4 rubber isolators)
Front speakers (includes cables and 4 rubber isolators)
Subwoofer (includes cable and 3 rubber isolators)
24 GB mSATA SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with 16834 MB or 12288 MB system memory or with a 256 GB or
512 GB SSD
System board for use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Linux operating system (includes replacement material)
System board for use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Standard operating system (includes replacement material)
System board for use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Professional operating system (includes replacement material)
System board for use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Linux operating system (includes replacement material)
System board for use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Windows Standard operating system (includes replacement material)
System board for use on computer models equipped with the Intel HM87 chipset, the GeForce
740M graphics subsystem, and the Windows Professional operating system (includes replacement material)
System board for use on computer models equipped with the Intel HM87 chipset, the GeForce
750M graphics subsystem, and the Windows Standard operating system (includes replacement material)
Top cover
Heat sink for use on computer models equipped with an AMD processor and discrete memory
(includes replacement material)
System board for use on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Windows Standard operating system (includes replacement thermal material)
System board for use on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Windows Professional operating system (includes replacement thermal material)
System board for use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Standard operating system (includes replacement thermal material)
System board for use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Professional operating system (includes replacement thermal material)
Connector board for use on computer models equipped with an AMD processor
(includes 2 cables)
Heat sink for use on computer models equipped with the Intel HM87 chipset and a GeForce 740M graphics subsystem (includes replacement material)
TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables)
32 Chapter 3 Illustrated parts catalog
Spare part number
723372-001
723521-001
723522-001
723523-001
723524-001
724935-001
731999-001
732000-001
732001-001
733476-001
734817-001
737327-001
737328-001
738201-001
741653-001
741653-501
741653-601
746447-001
746447-501
746447-601
746449-001
746449-501
Description
Connector board for use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes 2 cables)
Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 47 W; includes replacement thermal material)
Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 37 W; includes replacement thermal material)
Intel Quad Core i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0
MB L3 cache, 47 W; includes replacement thermal material)
Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 47 W; includes replacement thermal material)
Broadcom BCM 4352 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equipped with an Intel processor, select models only)
Hard drive, 1 TB 5400 rpm, +8 GB NAND hybrid, 9.5 mm
Hard drive, 500 GB 5400 rpm, +8 GB NAND hybrid, 7 mm
Hard drive, 750 GB rpm, +8 GB NAND hybrid, 9.5 mm
Qualcomm QCA9565 802.11bgn 1x1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)
Backlight keyboard bracket
Intel Dual Core i3-4000M 2.40 GHz processor 1600 MHz, 3.0 MB L3 cache, 37 W; includes replacement thermal material)
Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB
L3 cache, 37 W; includes replacement thermal material)
Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600 MHz FSB, 3.0 MB
L3 cache, 37 W; includes replacement thermal material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Standard operating system
(includes replacement material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Professional operating system
(includes replacement material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Linux operating system (includes replacement material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Standard operating system
(includes replacement material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Professional operating system
(includes replacement material)
System board for use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Linux operating system (includes replacement material)
System board for use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Standard operating system (includes replacement material)
Sequential part number listing 33
Spare part number
746449-601
747375-001
749752-001
749752-501
749752-601
749753-001
749753-501
749753-601
749761-001
749762-001
Description
System board for use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Professional operating system (includes replacement material)
Hard drive, 1.5 TB 5400 RPM SATA RAW 9.5 mm (select models only)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Linux operating system (includes replacement material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Windows Standard operating system
(includes replacement material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Windows Professional operating system
(includes replacement material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Linux operating system (includes replacement material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Standard operating system (includes replacement material)
System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Professional operating system (includes replacement material)
256 GB SSD (for use on computer models equipped with an Intel processor)
512 GB SSD (for use on computer models equipped with an Intel processor)
34 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Tools required 35
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
36 Chapter 4 Removal and replacement procedures preliminary requirements
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Typical electrostatic voltage levels
10%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
Relative humidity
40%
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
Grounding guidelines 37
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
38 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Use
Bags
Floor mats
Floor mats
Voltage protection level
1,500 V
7,500 V
5,000 V
Grounding guidelines 39
5 Removal and replacement procedures for Customer Self-Repair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer
Self-Repair parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the label the bottom of your computer. See Labels on page 17
for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 4 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description
6 cell, 62 Wh, 2.80 Ah, Li-ion battery
6 cell, 47 Wh, 2.20 Ah, Li-ion battery
Spare part number
710417-001
710416-001
Before removing the battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Remove the battery:
WARNING!
To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery.
1.
Turn the computer upside down on a flat surface.
2.
Slide the battery release latch (1) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3.
Pivot the battery (2) upward.
4.
Remove the battery (3) from the computer.
Reverse this procedure to install the battery.
Component replacement procedures 41
Service door
Description
Service door
Spare part number
720555-001
Before removing the service door, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ).
1.
Using a small Phillips screwdriver, loosen the Phillips PM2.0×4.0 captive screw (1) that secures the service door to the computer.
2.
Lift the rear edge of the service door (2) and swing it up and forward until it disengages from the computer.
3.
Remove the service door (3).
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
mSATA SSD
NOTE: This section applies only to computer models equipped with an Intel processor.
Description
24 GB
Spare part number
720564-001
Before removing the mSATA SSD, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ).
5.
Remove the service door (see Service door on page 42 ).
Remove the mSATA SSD:
1.
Identify the mSATA SSD (1).
2.
Remove the Phillips PM2.0×2.5 screw (1) that secures the mSATA SSD to the system board.
(The drive tilts up.)
Component replacement procedures 43
3.
Remove the mSATA SSD (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the mSATA SSD.
WLAN module
Description Spare part number
Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor, select models only)
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor, select models only)
724935-001
710662-001
Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor)
717384-001
Qualcomm Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only) 675794-001
Qualcomm QCA9565 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only) 733476-001
Ralink RT3290LE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)
Realtek RTL8188EE 802.11bgn 1×1 WiFi Adapter (select models only)
690020-001
709848-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ).
5.
Remove the service door (see Service door on page 42 ).
Remove the WLAN module:
1.
Identify the WLAN module (1).
2.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
3.
Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board.
(The WLAN module tilts up.)
4.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Component replacement procedures 45
Reverse this procedure to install the WLAN module.
Hard drive
Description
1.5 TB, 5400 rpm, 9.5 mm (select models only)
1 TB, 5400 rpm, 9.5 mm
750 GB, 5400 rpm, 9.5 mm
640 GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor)
500 GB 5400 rpm 9.5 mm
1 TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
750 GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm
500 GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm
256 GB SSD (for use on computer models with an Intel processor)
512 GB SSD (for use on computer models with an Intel processor)
Spare part number
747375-001
676521-001
634250-001
669300-001
683802-001
731999-001
732001-001
732000-001
749761-001
749762-001
Before removing the hard drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ).
5.
Remove the service door (see
).
Remove the hard drive:
1.
Release the zero insertion force (ZIF) connector (1) to which the hard drive connector cable is attached, and then disconnect the hard drive connector cable (2) from the system board.
2.
Release the hard drive connector cable (3) from the opening in the base enclosure.
46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay.
4.
If it is necessary to disassemble the hard drive, perform the following steps: a.
Position the hard drive with the connector toward you.
b.
Disconnect the hard drive connector cable (1) from the hard drive.
c.
Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from the hard drive.
d.
Remove the hard drive bracket (3) from the hard drive.
The hard drive bracket and hard drive connector cable are available in the Hard Drive
Hardware Kit, spare part number 718432-001.
Component replacement procedures 47
Reverse this procedure to install the hard drive.
Memory module
Description
8 GB (PC3L, 12800, 1600 MHz)
4 GB (PC3L, 12800, 1600 MHz)
2 GB (PC3L, 12800, 1600 MHz)
Spare part number
693374-001
691740-001
691739-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
To update BIOS:
1.
Navigate to www.hp.com
.
2.
Click Support & Drivers > click Drivers & Software.
3.
In the Enter a product name/number box, type the computer model information, and then click
Search.
4.
Click the link for the computer model.
5.
Select the operating system, and then click Next.
48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6.
Under Step 2: Select a Download, click the BIOS link.
7.
Click the link for the most recent BIOS.
8.
Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ).
5.
Remove the service door (see Service door on page 42 ).
Remove the memory module:
1.
Lift the left edge of the memory module shield and swing it up and to the right until the memory modules are accessible.
2.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)
Component replacement procedures 49
3.
Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 94 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
RTC battery
Description
For use only on computer models equipped with an AMD processor
For use only on computer models equipped with an Intel processor
Spare part number
651948-001
718440-001
Before removing the RTC battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ).
5.
Remove the service door (see Service door on page 42 ).
Remove the RTC battery:
NOTE: If the computer is equipped with an AMD processor, complete steps 1 through 3 to remove the RTC battery. If the computer is equipped with an Intel processor, complete step 4 to remove the
RTC battery.
1.
Disconnect the RTC battery cable (1) from the system board.
Component replacement procedures 51
2.
Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure by double-sided tape.)
3.
Remove the RTC battery.
NOTE: Step 4 applies only to computer models equipped with an Intel processor.
4.
Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on the system board.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+” sign faces up.
Base enclosure
Description
Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover)
Spare part number
720534-001
Before removing the base enclosure, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ).
5.
Remove the service door (see Service door on page 42 ).
6.
Remove the mSATA SSD (see mSATA SSD on page 43
).
7.
Remove the hard drive (see Hard drive on page 46 ).
Remove the base enclosure:
1.
Remove the front rubber feet (1).
The rubber feet are included in the Rubber Kit, spare part number 720559-001.
2.
Remove the seven Phillips PM2.5×5.5 screws (2) in the that secure the base enclosure to the computer.
Component replacement procedures 53
3.
Remove the following screws:
(1) Two Phillips PM2.5×4.5 screws under the front edge of the service door
(2) Three Phillips PM2.5×3.0 screws in the hard drive bay
(3) Seven Phillips PM1.5×2.0 screws in the battery bay
4.
Remove the base enclosure.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the base enclosure.
Display assembly
NOTE: The TouchSmart touchscreen display assembly is spared only at the component level. The non-touchscreen display assembly is spared at both the component and the subcomponent level. For more display assembly spare part information, see the individual removal subsections.
Description
15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly
15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly
15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly
15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly
Spare part number
720550-001
720549-001
720552-001
720551-001
To remove the display assembly and access the display assembly subcomponents, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see
) b.
mSATA SSD (see
) c.
Hard drive (see
) d.
Base enclosure (see
Remove the display assembly:
1.
Release the wireless antenna cables from the clips built into the left rear speaker (1), connector board (2), and top cover (3).
2.
Release the wireless antenna cables from the routing channel (4) between the subwoofer and left front speaker.
3.
Disconnect the display panel cable (5) and the webcam/microphone module cable (6) from the system board.
Component replacement procedures 55
4.
Release the display panel cable and the webcam/microphone module cable from the clips and routing channel built into the right rear speaker (7).
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Remove the following screws that secure the display assembly to the top cover:
(1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on the right hinge)
(2) One Phillips PM2.5×6.5 screw on the right hinge
(3) One Phillips PM2.0×2.5 screw securing the ground loop on the right hinge
6.
Open the display hinges as far as they will open (1).
Component replacement procedures 57
7.
Remove the display assembly (2) from the computer.
8.
If it is necessary to replace the display bezel or any of the display assembly subcomponents: a.
Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly.
The screw covers are available in the Rubber Kit, spare part number 720559-001.
b.
Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c.
Remove the display bezel (4).
The display bezel is available using spare part number 720535-001.
9.
If it is necessary to replace the display hinge cover: a.
Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure.
b.
Remove the display hinge covers (2).
The display hinge covers are available using spare part number 720548-001.
Component replacement procedures 59
10.
If it is necessary to replace the display panel: a.
Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure.
b.
Lift the display panel (2) straight up and remove it from the display enclosure.
The display panel is available using spare part numbers 720557-001 (15.6 inch (39.80 cm),
BrightView, FHD, LED, non-touchscreen display panel) and 720556-001 (15.6 inch (39.80
cm), BrightView, HD, LED, non-touchscreen display panel).
11.
If it is necessary to replace the display panel cable:
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
a.
Turn the display panel upside down with the bottom edge toward you.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b.
Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.
c.
Remove the display panel cable.
The display panel cable is available using spare part number 720536-001.
12.
If it is necessary to replace the display hinges and brackets: a.
Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head screws (2) that secure the display hinges to the display enclosure.
b.
Remove the display hinges (3).
The display hinges are available using spare part number 720548-001.
c.
Remove the three Phillips PM2.0×2.9 screws (1) that secure the left and right display hinge brackets to the display enclosure.
Component replacement procedures 61
d.
Remove the left and right display hinge brackets (2).
The display hinge brackets are available using spare part number 720548-001.
13.
If it is necessary to replace the webcam/microphone module:
CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.
a.
Release the webcam/microphone module cable (1) from the clips and routing channel built into the left and top edges of the display enclosure.
b.
Detach the webcam/microphone module (2) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive.) c.
Remove the webcam/microphone module.
The webcam/microphone module is available using spare part number 720273-001, and includes the webcam/microphone module cable.
14.
If it is necessary to replace the wireless antenna: a.
Release the wireless antenna cables from the clips (1) and routing channel built into the right edge of the display enclosure.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b.
Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.)
Fan
c.
Remove the wireless antenna.
The wireless antenna are available using spare part number 720532-001.
Reverse this procedure to reassemble and install the display assembly.
Description
Fan (includes cable)
Spare part number
720235-001
Before removing the fan, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see
) b.
mSATA SSD (see
) c.
Hard drive (see
) d.
Base enclosure (see
e.
Display assembly (see
)
Remove the fan:
1.
Disconnect the fan cable (1) from the system board.
2.
Remove the two Phillips PM2.5×4.5 screws (2) that secure the fan to the top cover.
Component replacement procedures 63
3.
Remove the fan (3).
Reverse this procedure to install the fan.
System board
NOTE: The system board spare part kit includes replacement thermal material.
Description
For use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Professional operating system
For use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Standard operating system
For use on computer models equipped with an AMD processor, a graphics subsystem with
UMA memory, and the Windows Professional operating system
For use on computer models equipped with an AMD processor, a graphics subsystem with
UMA memory, and the Windows Standard operating system
For use on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Standard operating system
For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Professional operating system
For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Standard operating system
For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Linux operating system
Spare part number
720578-601
720578-501
720577-601
720577-501
720569-501
720566-601
720566-501
720566-001
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description Spare part number
For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with
UMA memory, and the Windows Professional operating system
For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with
UMA memory, and the Windows Standard operating system
For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with
UMA memory, and the Linux operating system
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material)
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 750M graphics subsystem, and the Windows Standard operating system (includes replacement material)
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 750M graphics subsystem, and the Windows Professional operating system (includes replacement material)
720565-601
720565-501
720565-001
741653-001
741653-501
741653-601
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 740M graphics subsystem, and the Linux operating system (includes replacement material)
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 740M graphics subsystem, and the Windows Standard operating system (includes replacement material)
746447-001
746447-501
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 740M graphics subsystem, and the Windows Professional operating system (includes replacement material)
746447-601
For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Linux operating system (includes replacement material)
746449-001
746449-501 For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the
Windows Standard operating system (includes replacement material)
For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the
Windows Professional operating system (includes replacement material)
746449-601
749752-001 For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, and the Linux operating system (includes replacement material)
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, and the Windows Standard operating system (includes replacement material)
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, and the Windows Professional operating system (includes replacement material)
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, 47 W, and the Linux operating system (includes replacement material)
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, 47 W, and the Windows Standard operating system
(includes replacement material)
For use on computer models equipped with discrete memory, the Intel HM87 chipset, the
GeForce 840M graphics subsystem, 47 W, and the Windows Professional operating system
(includes replacement material)
749752-501
749752-601
749753-001
749753-501
749753-601
Component replacement procedures 65
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see Service door on page 42 )
b.
mSATA SSD (see
) c.
Hard drive (see Hard drive on page 46 )
d.
Base enclosure (see
e.
Display assembly (see
) f.
Fan (see
NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:
● Memory module (see
)
● Heat sink (see
)
● Processor (see
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the system board:
1.
Disconnect the following cables from the system board:
(1) Fingerprint reader board ribbon cable
(2) Connector board cable
(3) Connector board ribbon cable
(4) Power connector cable
(5) Display panel ribbon cable
(6) Webcam/microphone module cable
(7) Wireless antenna cables
Component replacement procedures 67
2.
Disconnect the following cables from the system board:
(1) Rear speaker cable
(2) Subwoofer cable
(3) Front speaker cable
(4) TouchPad ribbon cable
(5) Keyboard ribbon cable
(6) Power button board ribbon cable
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover.
4.
Lift the left side of the system board (1) until it rests at an angle.
5.
Remove the system board (2) by sliding it up and to the left an angle.
Reverse this procedure to install the system board.
Component replacement procedures 69
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Description
For use only on computer models equipped with an AMD processor and discrete memory
For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory
For use only on computer models equipped with the Intel HM87 chipset and a GeForce 750M graphics subsystem
For use only on computer models equipped with the Intel HM87 chipset and a GeForce 740M graphics subsystem
For use only on computer models equipped with the Intel HM87 chipset and a graphics subsystem with UMA memory
Spare part number
720576-001
720539-001
720542-001
722389-001
720541-001
Before removing the heat sink, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see Service door on page 42 )
b.
mSATA SSD (see
) c.
Hard drive (see Hard drive on page 46 )
d.
Base enclosure (see
e.
Display assembly (see
) f.
Fan (see
g.
System board (see
)
Remove the heat sink:
1.
Turn the system board upside down, with the front toward you.
NOTE: Steps 2 and 3 apply to computer models equipped with an AMD processor and a graphics subsystem with discrete memory.
2.
Following the 1 through 7 sequence stamped into the heat sink, loosen the four Phillips
PM2.0×11.0 captive screws and the three Phillips PM2.0×7.5 captive screws (1) that secure the heat sink to the system board.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE: Steps 4 and 5 apply to computer models equipped with an Intel processor and a graphics subsystem with discrete memory.
4.
Following the 1 through 8 sequence stamped into the heat sink, loosen the eight Phillips
PM2.0×11.0 captive screws (1) that secure the heat sink to the system board.
Component replacement procedures 71
5.
Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE: Steps 6 and 7 apply to computer models equipped with a graphics subsystem with
UMA memory.
6.
Following the 1 through 4 sequence stamped into the heat sink, loosen the four Phillips
PM2.0×11.0 captive screws (1) that secure the heat sink to the system board.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7.
Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
1.
Clean and then replace the thermal paste used on the processor (1) and the heat sink section
(2) that services it.
2.
If the heat sink has a graphics subsystem chip (3) and the heat sink section (4) that services it, clean and then replace that thermal paste.
Component replacement procedures 73
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the heat sink.
Processor
NOTE: The processor spare part kit includes replacement thermal material.
Description Spare part number
AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0- MB L2 cache,
DDR3, quad core, 35 W)
713548-001
713551-001 AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB L2 cache,
DDR3, quad core, 35 W)
AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0- MB L2 cache,
DDR3, dual core, 35 W)
AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0- MB L2 cache,
DDR3, dual core, 35 W)
713550-001
713549-001
723523-001 Intel Quad Core i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0
MB L3 cache, 47 W)
Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 47 W)
Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 37 W)
Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0
MB L3 cache, 47 W)
723524-001
723522-001
723521-001
Component replacement procedures 75
Description
Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600- MHz FSB, 3.0
MB L3 cache, 37 W; includes replacement thermal material)
Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0
MB L3 cache, 37 W; includes replacement thermal material)
Intel Dual Core i3-4000M 2.40 GHz processor 1600 MHz, 3.0 MB L3 cache, 37 W; includes replacement thermal material)
Spare part number
738201-001
737328-001
737327-001
Before removing the processor, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see Service door on page 42 )
b.
mSATA SSD (see
) c.
Hard drive (see Hard drive on page 46 )
d.
Base enclosure (see
e.
Display assembly (see
) f.
Fan (see
g.
System board (see
) h.
Heat sink (see
)
Remove the processor:
1.
Use a flat-bladed screw driver (1) to turn the processor locking screw (2) one-half turn counterclockwise, until you hear a click.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Lift the processor (3) straight up, and remove it.
NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor.
Reverse this procedure to install the processor.
Component replacement procedures 77
Connector board
Description
For use only on computer models equipped with an AMD processor
For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory
For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory
Spare part number
720579-001
723372-001
720554-001
Before removing the connector board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see Service door on page 42 )
b.
mSATA SSD (see
) c.
Hard drive (see Hard drive on page 46 )
d.
Base enclosure (see
Remove the connector board:
1.
Disconnect the connector board cable (1) from the system board.
2.
Release the connector board cable from the routing clips (2) built into the top cover and routing channel (3) between the subwoofer and left front speaker.
3.
Release the ZIF connector (4) to which the connector board ribbon cable is attached, and then disconnect the connector board ribbon cable from the system board.
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Detach the connector board ribbon cable (5) from the base enclosure. (The connector board ribbon cable is attached to the top cover with double-sided tape.)
5.
Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover.
6.
Lift the right side of the connector board (2) until it rests at an angle.
7.
Remove the connector board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the connector board.
Component replacement procedures 79
Power connector cable
Description
Power connector cable
Power connector cable for use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory
Spare part number
720537-001
720538-001
Before removing the power connector cable, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see Service door on page 42 )
b.
mSATA SSD (see
) c.
Hard drive (see Hard drive on page 46 )
d.
Base enclosure (see
Remove the power connector cable:
1.
Disconnect the power cable (1) from the system board.
2.
Release the power connector cable from the clips (2) built into the keyboard shield.
3.
Release the power connector (3) from the clips and mold built into the top cover.
4.
Remove the power connector cable (4).
Reverse this procedure to install the power connector cable.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Subwoofer
Description
Subwoofer (includes cable and 3 isolators)
Spare part number
720563-001
Before removing the subwoofer, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see
) b.
mSATA SSD (see
) c.
Hard drive (see
) d.
Base enclosure (see
Remove the subwoofer:
1.
Disconnect the subwoofer cable (1) from the system board.
2.
Remove the three Phillips PM2.5×6.2 screws (2) that secure the subwoofer to the top cover.
Component replacement procedures 81
3.
Remove the subwoofer (3).
NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer.
Reverse this procedure to install the subwoofer.
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Rear speakers
Description
Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators)
Spare part number
720561-001
Before removing the rear speakers, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see
) b.
mSATA SSD (see
) c.
Hard drive (see
) d.
Base enclosure (see
Remove the rear speakers:
1.
Disconnect the rear speaker cable (1) from the system board.
2.
Release the rear speaker cables from the clips (2) and routing channel built into the top cover.
3.
Remove the four Phillips PM2.5×6.2 screws (3) that secure the rear speakers to the top cover.
Component replacement procedures 83
4.
Remove the rear speakers (4).
NOTE: The rear speakers includes four rubber isolators (5). These isolators are crucial to the performance of the rear speakers.
Reverse this procedure to install the rear speakers.
84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader board
Description
Fingerprint reader board (includes bracket and cable)
Spare part number
720543-001
Before removing the fingerprint reader board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see
) b.
mSATA SSD (see
) c.
Hard drive (see
) d.
Base enclosure (see
e.
Base enclosure (see
f.
Subwoofer (see
)
Remove the fingerprint reader board:
1.
Release the ZIF connector (1) to which the fingerprint reader board ribbon cable is attached, and then disconnect the fingerprint reader board ribbon cable from the system board.
2.
Detach the fingerprint reader board ribbon cable (2) from the base enclosure. (The fingerprint reader board ribbon cable is attached to the top cover with double-sided tape.)
3.
Remove the Phillips PM2.0×2.9 screw (3) that secures the fingerprint reader board bracket and board to the top cover.
4.
Slide the fingerprint reader board bracket (4) to the left, and then lift it straight up to remove it.
Component replacement procedures 85
5.
Remove the fingerprint reader board (5) and cable.
Reverse this procedure to install the fingerprint reader board.
Front speakers
Description
Front speakers (include left and right front speakers, 2 cables, and 4 isolators)
Spare part number
720562-001
Before removing the front speakers, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see Service door on page 42 )
b.
mSATA SSD (see
) c.
Hard drive (see Hard drive on page 46 )
d.
Base enclosure (see
e.
System board (see
)
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the front speakers:
1.
Release the front speaker cables from the clips (1) and routing channel built into the TouchPad.
2.
Remove the four Phillips PM2.5×6.2 screws (2) that secure the front speakers to the top cover.
3.
Remove the front speakers (3).
NOTE: The front speakers includes four rubber isolators (4). These isolators are crucial to the performance of the front speakers.
Reverse this procedure to install the front speakers.
Component replacement procedures 87
TouchPad assembly
Description
TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables)
Spare part number
722972-001
Before removing the TouchPad, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see Service door on page 42 )
b.
mSATA SSD (see
) c.
Hard drive (see Hard drive on page 46 )
d.
Base enclosure (see
e.
System board (see
) f.
Front speakers (see
)
Remove the TouchPad:
1.
Remove the two Phillips PM2.0×2.9 screws (1) that secure the TouchPad bracket to the top cover.
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Remove the TouchPad bracket (2).
3.
Release the two pieces of grounding tape (1) that connect the TouchPad to the top cover.
4.
Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover.
NOTE: The second and third screws include two rubber washers (3). These washers are crucial to the performance of the TouchPad.
5.
Lift the rear edge of the TouchPad (4) until it rests at an angle.
Component replacement procedures 89
6.
Slide the TouchPad (5) toward the back of the top cover, and then lift the TouchPad straight up and remove it.
Reverse this procedure to install the TouchPad.
90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Description
Power button board (includes cable)
Spare part number
720553-001
Before removing the power button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see
) b.
mSATA SSD (see
) c.
Hard drive (see
) d.
Base enclosure (see
e.
System board (see
Remove the power button board:
1.
Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover with double-sided tape.)
2.
Remove the Phillips PM2.0×2.9 screw (2) that secures the power button board to the top cover.
3.
Release the clip (3) that secures the power button board to the top cover.
4.
Remove the power button board (4).
Reverse this procedure to install the power button board.
Component replacement procedures 91
Keyboard
NOTE: The keyboard spare part kit includes a keyboard cable.
For use in country/region Spare part number
For use in country/region Spare part number
Keyboard with backlight (includes backlight cable):
For use on computer models equipped with an Intel processor in Belgium
720244-A41 For use on computer models equipped with an
Intel processor in Portugal
For use in Canada 720244-DB1
For use on computer models equipped with an Intel processor in the Czech Republic and Slovakia
720244-FL1
720244-DH1
For use on computer models equipped with an
Intel processor in Russia
For use on computer models equipped with an
Intel processor in Saudi Arabia
For use in South Korea For use on computer models equipped with an Intel processor in Denmark,
Finland, and Norway
For use on computer models equipped with an Intel processor in France
720244-051
For use on computer models equipped with an Intel processor in Germany
720244-041
For use on computer models equipped with an
Intel processor in Spain
For use on computer models equipped with an
Intel processor in Switzerland
For use on computer models equipped with an Intel processor in Greece
720244-151
For use on computer models equipped with an Intel processor in Italy
For use on computer models equipped with an Intel processor in Japan
720244-061
720244-291
For use on computer models equipped with an
Intel processor in Taiwan
For use on computer models equipped with an
Intel processor in Thailand
For use on computer models equipped with an
Intel processor in Turkey
720244-131
720244-251
720244-171
720244-AD1
720244-071
720244-BG1
720244-AB1
720244-281
720244-141
For use in Latin America 720244-161 For use on computer models equipped with an
Intel processor in the United Kingdom
For use in the United States
720244-031
For use on computer models equipped with an Intel processor for use internationally
720244-B31 720244-001
Keyboard with pointing stick (includes keyboard cable and pointing stick cable)
For use in the United States 720242-001 For use on computer models equipped with an Intel processor in France
720242-051
For use on computer models equipped with an Intel processor in Italy
720242-061
92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Before removing the keyboard, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 41 ), and then remove the following components:
a.
Service door (see
) b.
mSATA SSD (see
) c.
Hard drive (see
) d.
Base enclosure (see
e.
System board (see
f.
Connector board (see Connector board on page 78 )
g.
Subwoofer (see
) h.
Rear speaker (see
i.
Power button board (see Power button board on page 91
)
Remove the keyboard:
1.
Remove the seven Phillips PM2.0×2.9 screws (1) that secure the keyboard shield to the computer.
2.
Release the ground loop tape (2).
Component replacement procedures 93
3.
Remove the keyboard shield (3).
CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield (4).
The keyboard shield is available using spare part number 720544-001.
4.
Partially open the computer.
5.
Insert a thin tool into the keyboard release hole in the memory module compartment, and then press on the back of the keyboard until the keyboard disengages from the computer.
6.
Turn the computer right-side up with the front toward you.
7.
Remove the two Phillips PM2.0×2.9 screws (1) that secure the keyboard to the top cover.
8.
Release the keyboard (2) by sliding it toward the TouchPad.
94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
9.
Remove the keyboard (3).
Reverse this procedure to install the keyboard.
Component replacement procedures 95
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics
(UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc , and then press f10 .
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn + esc (if you are already in Windows) or by using Setup Utility (BIOS).
1.
Start Setup Utility (BIOS) (see
Starting Setup Utility (BIOS) on page 96
.
2.
Use the arrow keys to select Main.
3.
To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter.
4.
Select Yes.
96 Chapter 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
From the Start screen, type support, and then select the HP Support Assistant app.
2.
Click Updates and tune-ups, and then click Check for HP updates now.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:
1.
From the Start screen, type e, and then select File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Using HP PC Hardware Diagnostics (UEFI) 97
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc , and then press f2 .
The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 98
.
b.
Hard drive c.
BIOS
2.
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com
.
2.
Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
98 Chapter 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
8 Ubuntu Linux – Using Setup Utility
(BIOS) and System Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from operating properly.
Starting Setup Utility
▲ Turn on or restart the computer. While the computer is booting press esc . When the Startup menu is displayed, press f10 .
Using Setup Utility
Changing the language of Setup Utility
1.
Start Setup Utility.
2.
Use the arrow keys to select System Configuration > Language, and then press enter .
3.
Use the arrow keys to select a language, and then press enter .
4.
When a confirmation prompt with your language selected is displayed, press enter .
5.
To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press enter .
Your change takes effect immediately.
Navigating and selecting in Setup Utility
Setup Utility does not support the TouchPad. Navigation and selection are by keystroke.
● To choose a menu or a menu item, use the arrow keys.
● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or f5 and f6 .
● To select an item, press enter .
● To close a text box or return to the menu display, press esc .
● To display additional navigation and selection information while Setup Utility is open, press f1 .
Starting Setup Utility 99
Displaying system information
1.
Start Setup Utility.
2.
Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed.
3.
To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit
Discarding Changes, and then press enter .
Restoring factory default settings in Setup Utility
1.
Start Setup Utility.
2.
Use the arrow keys to select Exit > Load Setup Defaults, and then press enter .
3.
When the Setup Confirmation is displayed, press enter .
4.
To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press enter .
The Setup Utility factory settings take effect when the computer restarts.
NOTE: Your password, security, and language settings are not changed when you restore the factory settings.
Exiting Setup Utility
● To exit Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter .
● To exit Setup Utility without saving your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter .
100 Chapter 8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by using
Setup Utility.
1.
Start Setup Utility.
2.
If the system information is not displayed, use the arrow keys to select the Main menu.
BIOS and other system information is displayed.
3.
To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter .
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery power, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Access the page on the HP website that provides software for your computer.
2.
Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
3.
At the download area, follow these steps: a.
Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete.
Updating the BIOS 101
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:
● Start-up test—This test analyzes the main computer components that are required to start the computer.
● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
● Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.
● Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.
● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery.
● System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.
You can view system information and error logs in the Advanced System Diagnostics window.
To start Advanced System Diagnostics:
1.
Turn on or restart the computer. While the computer is booting press esc . When the Startup menu is displayed, press f2 .
2.
Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc .
102 Chapter 8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics
9 Specifications
Computer specifications
Metric U.S.
Dimensions
HP ENVY TouchSmart 15 Notebook PC
Width
Depth
Height (front to rear)
Weight
HP ENVY 15 Notebook PC
Width
Depth
Height (front to rear)
37.95 cm
25.07 cm
1.89 to 2.99 cm
2.76 kg
14.94 in
9.87 in
0.74 to 1.18 in
6.08 lbs
37.95 cm
25.07 cm
1.69 to 2.79 cm
2.20 kg
14.94 in
9.87 in
0.67 to 1.10 in
4.85 lbs Weight
Input power
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W (select models only)
Temperature
Operating
Nonoperating
Relative humidity (noncondensing)
Operating
Nonoperating
Maximum altitude (unpressurized)
5°C to 35°C
-20°C to 60°C
10% to 90%
5% to 95%
41°F to 95°F
-4°F to 140°F
Operating
Nonoperating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
Computer specifications 103
15.6 inch (39.80 cm) display specifications
Metric
Dimensions
Height
Width
Diagonal
Number of colors
Contrast ratio
Brightness
Pixel resolution
Pitch
Format
Configuration
Backlight
Total power consumption
Viewing angle
U.S.
19.35 cm
34.42 cm
39.49 cm
7.62 in
13.55 in
15.55 in
262144
500:1 (typical)
FHD: 300 cd/m 2 (nits), HD: 200 cd/m 2 (nits) (typical)
FHD: 0.179 × 0.179 mm, HD: 0.252 × 0.252 mm
FHD: 1920 × 1080, HD: 1366 × 768
RGB vertical stripe
LED
(@ 32 x 32 mosaic) FHD: 7.2 W (maximum), HD: 3.8 W
(maximum)
±45° horizontal, +25°/-35° vertical (typical)
Hard drive specifications
1. 5 TB, 5400 rpm*
1 TB, 5400 rpm* 750 GB, 5400 rpm**
Dimensions
Height
Length
Width
Weight
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
9.5 mm
100.4 mm
69.9 mm
110 g
SATA Interface type
Transfer rate
Synchronous
(maximum)
Security
6.0 GB/sec
ATA security
Seek times (typical read, including setting)
6.0 GB/sec
ATA security
Single track 1.5 ms
Average (read/write) 11/13 ms
Maximum 22 ms
1.5 ms
11/13 ms
22 ms
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
6.0 GB/sec
ATA security
1.5 ms
11/13 ms
22 ms
640 GB, 5400 rpm**
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
6.0 GB/sec
ATA security
1.5 ms
11/13 ms
22 ms
500 GB, 5400 rpm**
7.0 mm
100.4 mm
69.9 mm
110 g
SATA
6.0 GB/sec
ATA security
1.5 ms
11/13 ms
22 ms
104 Chapter 9 Specifications
1. 5 TB, 5400 rpm*
1 TB, 5400 rpm* 750 GB, 5400 rpm**
640 GB, 5400 rpm**
500 GB, 5400 rpm**
Logical blocks
Disk rotational speed
2,930,277,168 1,953,525,168 1,465,149,168
5400 rpm
1,250,263,728
Operating temperature
0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
976,773,168
Hard drive specifications 105
10 Windows – Backing up, restoring, and recovering
Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
NOTE: This chapter describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type help , and then select Help and Support.
Creating recovery media and backups
1.
After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
● System Recovery—Reinstalls the original operating system and the programs that were installed at the factory.
● Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to the state its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
See
Creating HP Recovery media on page 106
.
2.
Use the Windows tools to create system restore points and create backups of personal information. For more information and steps, see Windows Help and Support. From the Start screen, type help , and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP
106 Chapter 10 Windows – Backing up, restoring, and recovering
Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required.
● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable
Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.
● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the
HP website. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take up to an hour or more. Do not interrupt the creation process.
● If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1.
From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Recovery Media Creation, and follow the on-screen instructions to continue.
If you ever need to recover the system, see
Recovering using HP Recovery Manager on page 108
.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information and steps, see Help and Support. From the Start screen, type help , and then select Help and Support.
● If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers
and Applications Reinstall, and follow the on-screen instructions.
● If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image
Recovery installs only drivers and hardware-enabling applications. Other applications included in
Restore and recovery 107
the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 108 .
● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media. For more information, see
Recovering using HP Recovery Manager on page 108 .
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see
Recovering using HP Recovery Manager on page 108 .
● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition on page 109
.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options:
● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
● Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to the state its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
● HP Recovery media must be used if the computer hard drive fails.
● To use the Factory Reset or System Recovery options, you must use HP Recovery media.
● If the HP Recovery media do not work, you can obtain recovery media for your system from the
HP website. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition (select models only)
The HP Recovery partition allows you to perform a system recovery or a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.
108 Chapter 10 Windows – Backing up, restoring, and recovering
To start HP Recovery Manager from the HP Recovery partition:
1.
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See Changing the computer boot order on page 109 .
3.
Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.
To change the boot order:
1.
Insert the HP Recovery media you created.
2.
Restart the computer.
3.
Press and hold esc while the computer is restarting, and then press f9 for boot options.
4.
Select the optical drive or USB flash drive you want to boot from.
5.
Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows
Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery
Manager option for minimized image recovery. Create HP Recovery media before removing the
Recovery partition to ensure you have recovery options; see
Creating HP Recovery media on page 106 .
Restore and recovery 109
Follow these steps to remove the HP Recovery partition:
1.
From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and follow the on-screen instructions to continue.
110 Chapter 10 Windows – Backing up, restoring, and recovering
11 Ubuntu Linux – Backing up, restoring, and recovering
Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Performing a system recovery
The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state.
You can create an image restore DVD using an optional external DVD±RW optical drive. You can also create a restore image on a USB storage device.
CAUTION: Using Restore completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled.
Personal files must be restored from a backup.
NOTE: HP recommends that you create the image restore in the event of a system failure.
Creating the restore DVDs
The restore creation software creates a set of system restore discs using blank, writable DVDs (DVD-
R or DVD+R). HP recommends using blank DVD+R discs from a manufacturer you trust, because these recovery DVDs are so important. You need approximately 3 blank DVD+R discs. The program states how many discs are needed at the beginning of the process.
To create restore DVDs:
1.
Click the System menu icon at the far right of the top panel, and then click System Settings >
Backup.
2.
Select Storage from the panel on the left side of the window, click the down-arrow next to
Backup Location, and select the DVD from the drop-down list.
3.
Select Overview from the panel on the left side of the window, and then click Back Up Now.
4.
Follow the on-screen instructions.
Creating a restore image on a USB device
NOTE: Be sure AC power is connected to the computer you begin.
Verify the exact amount of free space on your storage device before you begin the creation process.
For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8
GB of space. HP recommends that you use a 16 GB device or above for best results.
IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.
Performing a system recovery 111
To create the restore image:
1.
Click the System menu icon at the far right of the top panel, and then click System Settings >
Backup.
2.
Select Storage from the panel on the left side of the window, click the down-arrow next to
Backup location, and select the USB device from the drop-down list.
NOTE: If the USB device is not listed in the drop-down list for Backup Location, select Local
Folder, and then click the Choose Folder button. Select the USB device from the panel on the left side of the Choose Folder window, and click OK.
3.
Select Overview from the panel on the left side of the window, and then click Backup Now.
4.
Follow the on-screen instructions.
Performing recovery using the restore media
NOTE: The following procedure uses the F11 BIOS Recovery feature to perform the recovery.
1.
If possible, back up all personal files.
2.
Shut down the computer.
3.
Be sure the restore DVD or USB device is connected to the computer.
4.
Restart the computer.
5.
Using the arrow keys, select Recovery, and then press enter .
6.
Follow the on-screen instructions.
NOTE: If you are unable to boot (start up) your computer with the primary operating system, and you did not create a system recovery disc, you must purchase an Ubuntu Operating System DVD to reinstall the operating system. For additional information, refer to the Worldwide Telephone Numbers booklet for more information.
Backing up your information
You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, discs, or the Ubuntu
One website. Back up your system at the following times:
● At regularly scheduled times
● Before the computer is repaired or restored
● Before you add or modify hardware or software
To back up your home directory files to the Ubuntu website using the Deja Dup Backup Tool:
NOTE: Before you back up your information, be sure you have designated a location to save the backup files.
1.
Click the System menu icon at the far right of the top panel, and then click System Settings >
Backup icon.
2.
Select Folders from the panel on the left side of the window, and beneath Folders to back up, select the folders to back up.
112 Chapter 11 Ubuntu Linux – Backing up, restoring, and recovering
3.
Select Storage from the panel on the left side of the window, click the down-arrow next to
Backup Location, and select Ubuntu One from the drop-down list.
4.
Select Overview from the panel on the left side of the window, and then click Back Up Now.
NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process.
To restore backup files:
1.
Click the System menu icon at the far right of the top panel, and then click System Settings >
Backup icon.
2.
Click Restore, select the location of the backup files and the folder name, and then click
Forward.
3.
Under Restore from When?, select the date of the files to be restored and click Forward.
4.
Select the location and folder where the files are to be restored and click Forward.
5.
Follow the on-line instructions.
6.
Click Restore to start restoring the files, or click Cancel to cancel the operation.
NOTE: You may also back up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it is an easy way to keep your backups off-site and safe from any disaster.
Backing up your information 113
12 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 V ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
114 Chapter 12 Power cord set requirements
Requirements for specific countries and regions
Country/region
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
Denmark
Finland
France
Germany
India
Israel
Italy
Japan
The Netherlands
New Zealand
Norway
The People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
Switzerland
Taiwan
Thailand
The United Kingdom
Accredited agency
SANZ
NEMKO
CCC
SASO
PSB
SABS
KTL
SEMKO
SEV
BSMI
TISI
ASTA
FIMKO
UTE
VDE
ISI
SII
IMQ
JIS
KEMA
IRAM
SAA
OVE
CEBEC
ABNT
CSA
IMQ
DEMKO
Applicable note number
1
1
5
1
1
1
4
7
1
6
1
1
1
1
3
1
1
1
1
1
1
2
1
1
1
1
1
1
Requirements for specific countries and regions 115
Country/region Accredited agency Applicable note number
The United States UL 2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or
1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.
116 Chapter 12 Power cord set requirements
13 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .
117
Index
A
AC adapter, spare part numbers
Advanced System Diagnostics using for Ubuntu Linux
antenna
Antenna Kit, spare part number
audio-in jack 15 audio-out jack 15
B backups for Ubuntu Linux computer
for Windows computer
personal information for Ubuntu
base enclosure
removal 53 spare part number 23, 31, 53
battery
removal 41 spare part numbers 24, 29, 41
battery bay 16 battery release latch 16
BIOS determining version for Ubuntu
determining version for
Windows computer models
downloading an update for
Ubuntu Linux computer
downloading an update for
Windows computer models
updating for Ubuntu Linux
updating for Windows computer
boot order changing HP Recovery
Manager for Windows
buttons
C
cables, service considerations 36
chipset, product description 2
components
computer
connector board
connectors, service
D default settings, restoring for
Ubuntu Linux computer models
deleted files restoring for Windows computer
display
display assembly
display bezel
display enclosure, spare part
display panel
display panel cable
DVD±RW Double-Layer with
SuperMulti Drive
E
Ethernet, product description 6
F factory settings, restoring for
Ubuntu Linux computer models
fan
removal 63 spare part number 23, 29, 63
118 Index
fingerprint reader board
removal 85 spare part number 21, 31, 85
fingerprint reader, location 10
front speakers
removal 86 spare part number 23, 32, 86
G
graphics, product description 3
guidelines
packaging 38 transporting 38 workstation 38
H hard drive
hard drive bracket
hard drive connector cable
Hard Drive Hardware Kit
HDMI-to-VGA adapter, spare part
heat sink
hinge
removal 61 spare part number 25, 31, 61
hinge bracket
hinge cover
removal 59 spare part number 59
HP PC Hardware Diagnostics
(UEFI) downloading for Windows
using on Windows computer
HP Recovery Manager correcting boot problems for
Windows computer models
for Windows computer
starting for Windows computer
HP Recovery media creating for Windows computer
recovery for Windows computer
HP Recovery partition for Windows computer
recovery for Windows computer
removing for Windows
I
J jacks
audio-in 15 audio-out 15 headphone 15 microphone 15 network 15
K
keyboard
keyboard shield
keys
action 11 esc 11 fn 11 integrated numeric keypad 11 num lk 11 operating system key 11
L labels
lights
caps lock 12 fingerprint reader 12
M mass storage device
memory module
microphone
Index 119
minimized image creating for Windows computer
minimized image recovery for Windows computer
mSATA SSD
removal 43 spare part number 27, 32, 43
mSATA SSD drive
N
O
operating system, product
optical drive
original system recovery for Windows computer
P
plastic parts, service
Plastics Kit, spare part number
pointing device, product
ports
power button board
removal 91 spare part number 20, 31, 91
power connector cable
removal 80 spare part numbers 21, 31, 80
power cord requirements for all countries
requirements for specific
power requirements, product
processor
processor, product description 1
product description
Ethernet 6 external media cards 6
pointing device 7 ports 7 power requirements 7
product name and number,
R rear speakers
removal 83 spare part number 21, 32, 83
recovery discs for Windows computer
for Windows computer
HP Recovery Manager for
Windows computer models
media for Windows computer
starting for Windows computer
supported discs for Windows
USB flash drive for Windows
using HP Recovery media for
Windows computer models
recovery media creating for Windows computer
creating using HP Recovery
Manager for Windows
recovery partition for Windows computer
removing for Windows
regulatory information
regulatory label 18 wireless certification labels 18
removal/replacement
restore recovery for Ubuntu Linux
restore DVDs for Ubuntu Linux computer
restore USB device for Ubuntu Linux computer
RJ-45 (network) jack status light
RTC battery
120 Index
rubber feet
removal 53 spare part number 53
Rubber Kit, spare part number
S
Screw Kit, spare part number 28,
security cable slot, location 13
security, product description 7
serial number 17 serial number, computer 17
service considerations
service door
removal 42 spare part number 24, 31, 42
service labels
serviceability, product
Setup Utility changing the language for
Ubuntu Linux computer
displaying system information for Ubuntu Linux computer
exiting for Ubuntu Linux
navigating for Ubuntu Linux
restoring default settings for
Ubuntu Linux computer
selecting for Ubuntu Linux
starting for Ubuntu Linux
Setup Utility (BIOS), using 96
speakers
specifications
SSD
subwoofer
removal 81 spare part number 23, 32, 81
supported discs recovery for Windows computer
system board
system information, displaying for
Ubuntu Linux computer models
system recovery for Ubuntu Linux computer
for Windows computer
system restore point creating for Windows computer
T
top cover, spare part number 20,
TouchPad assembly
removal 88 spare part number 21, 32, 88
traveling with the computer 18
U
V
W
webcam/microphone module
Windows
File History 107 restoring files 107
wireless antenna
wireless certification label 18
wireless, product description 6
WLAN module
Index 121
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Table of contents
- 11 Product description
- 19 External component identification
- 19 Display
- 20 Buttons and speakers
- 21 Keys
- 22 Lights
- 23 TouchPad
- 23 Left side
- 25 Right side
- 26 Bottom
- 27 Labels
- 29 Illustrated parts catalog
- 29 Computer major components
- 35 Display assembly subcomponents
- 36 Mass storage devices
- 37 Miscellaneous parts
- 38 Sequential part number listing
- 45 Removal and replacement procedures preliminary requirements
- 45 Tools required
- 45 Service considerations
- 45 Plastic parts
- 46 Cables and connectors
- 46 Drive handling
- 46 Grounding guidelines
- 46 Electrostatic discharge damage
- 48 Packaging and transporting guidelines
- 48 Workstation guidelines
- 49 Equipment guidelines
- 50 Removal and replacement procedures for Customer Self-Repair parts
- 50 Component replacement procedures
- 51 Battery
- 52 Service door
- 53 mSATA SSD
- 54 WLAN module
- 56 Hard drive
- 58 Memory module
- 61 Removal and replacement procedures for Authorized Service Provider parts
- 61 Component replacement procedures
- 61 RTC battery
- 63 Base enclosure
- 65 Display assembly
- 73 Fan
- 74 System board
- 80 Heat sink
- 85 Processor
- 88 Connector board
- 90 Power connector cable
- 91 Subwoofer
- 93 Rear speakers
- 95 Fingerprint reader board
- 96 Front speakers
- 98 TouchPad assembly
- 101 Power button board
- 102 Keyboard
- 106 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
- 106 Starting Setup Utility (BIOS)
- 106 Updating the BIOS
- 106 Determining the BIOS version
- 107 Downloading a BIOS update
- 107 Using HP PC Hardware Diagnostics (UEFI)
- 108 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
- 109 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics
- 109 Starting Setup Utility
- 109 Using Setup Utility
- 109 Changing the language of Setup Utility
- 109 Navigating and selecting in Setup Utility
- 110 Displaying system information
- 110 Restoring factory default settings in Setup Utility
- 110 Exiting Setup Utility
- 111 Updating the BIOS
- 111 Determining the BIOS version
- 111 Downloading a BIOS update
- 112 Using Advanced System Diagnostics
- 113 Specifications
- 113 Computer specifications
- 114 15.6 inch (39.80 cm) display specifications
- 114 Hard drive specifications
- 116 Windows – Backing up, restoring, and recovering
- 116 Creating recovery media and backups
- 116 Creating HP Recovery media
- 117 Restore and recovery
- 118 Recovering using HP Recovery Manager
- 118 What you need to know
- 118 Using the HP Recovery partition (select models only)
- 119 Using HP Recovery media to recover
- 119 Changing the computer boot order
- 119 Removing the HP Recovery partition
- 121 Ubuntu Linux – Backing up, restoring, and recovering
- 121 Performing a system recovery
- 121 Creating the restore DVDs
- 121 Creating a restore image on a USB device
- 122 Performing recovery using the restore media
- 122 Backing up your information
- 124 Power cord set requirements
- 124 Requirements for all countries
- 125 Requirements for specific countries and regions
- 127 Recycling
- 128 Index