HP ENVY 15-j100 Quad Edition Notebook PC series Maintenance and Service Guide

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HP ENVY 15-j100 Quad Edition Notebook PC series Maintenance and Service Guide | Manualzz

HP ENVY 15 Notebook PC and

HP ENVY TouchSmart 15 Notebook PC

Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard

Development Company, L.P.

AMD, the AMD Arrow logo, and combinations thereof, are trademarks of

Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of

Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S.

registered trademarks of Microsoft

Corporation. SD Logo is a trademark of its proprietor.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality.

See http://www.microsoft.com

for details.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2013

Document Part Number: 733845-001

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING!

To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the

International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 9

Display .................................................................................................................................................. 9

Buttons and speakers ......................................................................................................................... 10

Keys ................................................................................................................................................... 11

Lights .................................................................................................................................................. 12

TouchPad ........................................................................................................................................... 13

Left side .............................................................................................................................................. 13

Right side ........................................................................................................................................... 15

Bottom ................................................................................................................................................ 16

Labels ................................................................................................................................................. 17

3 Illustrated parts catalog ............................................................................................................................... 19

Computer major components ............................................................................................................. 19

Display assembly subcomponents ..................................................................................................... 25

Mass storage devices ......................................................................................................................... 26

Miscellaneous parts ............................................................................................................................ 27

Sequential part number listing ............................................................................................................ 28

4 Removal and replacement procedures preliminary requirements ........................................................... 35

Tools required .................................................................................................................................... 35

Service considerations ....................................................................................................................... 35

Plastic parts ....................................................................................................................... 35

Cables and connectors ...................................................................................................... 36

Drive handling .................................................................................................................... 36

Grounding guidelines ......................................................................................................................... 36

Electrostatic discharge damage ......................................................................................... 36

Packaging and transporting guidelines ............................................................. 38

Workstation guidelines ..................................................................... 38

5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 40

Component replacement procedures ................................................................................................. 40

Battery ............................................................................................................................... 41

Service door ....................................................................................................................... 42

mSATA SSD ...................................................................................................................... 43

vii

viii

WLAN module .................................................................................................................... 44

Hard drive .......................................................................................................................... 46

Memory module ................................................................................................................. 48

6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 51

Component replacement procedures ................................................................................................. 51

RTC battery ....................................................................................................................... 51

Base enclosure .................................................................................................................. 53

Display assembly ............................................................................................................... 55

Fan ..................................................................................................................................... 63

System board ..................................................................................................................... 64

Heat sink ............................................................................................................................ 70

Processor ........................................................................................................................... 75

Connector board ................................................................................................................ 78

Power connector cable ...................................................................................................... 80

Subwoofer .......................................................................................................................... 81

Rear speakers ................................................................................................................... 83

Fingerprint reader board .................................................................................................... 85

Front speakers ................................................................................................................... 86

TouchPad assembly .......................................................................................................... 88

Power button board ........................................................................................................... 91

Keyboard ........................................................................................................................... 92

7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .................................. 96

Starting Setup Utility (BIOS) ............................................................................................................... 96

Updating the BIOS ............................................................................................................................. 96

Determining the BIOS version ........................................................................................... 96

Downloading a BIOS update ............................................................................................. 97

Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 97

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 98

8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ...................................................... 99

Starting Setup Utility ........................................................................................................................... 99

Using Setup Utility .............................................................................................................................. 99

Changing the language of Setup Utility ............................................................................. 99

Navigating and selecting in Setup Utility ............................................................................ 99

Displaying system information ......................................................................................... 100

Restoring factory default settings in Setup Utility ............................................................ 100

Exiting Setup Utility .......................................................................................................... 100

Updating the BIOS ........................................................................................................................... 101

Determining the BIOS version ......................................................................................... 101

Downloading a BIOS update ........................................................................................... 101

Using Advanced System Diagnostics ............................................................................................... 102

9 Specifications .............................................................................................................................................. 103

Computer specifications ................................................................................................................... 103

15.6 inch (39.80 cm) display specifications ...................................................................................... 104

Hard drive specifications .................................................................................................................. 104

10 Windows – Backing up, restoring, and recovering ............................................................................... 106

Creating recovery media and backups ............................................................................................. 106

Creating HP Recovery media .......................................................................................... 106

Restore and recovery ....................................................................................................................... 107

Recovering using HP Recovery Manager ........................................................................ 108

What you need to know ................................................................................... 108

Using the HP Recovery partition (select models only) .................................... 108

Using HP Recovery media to recover ............................................................. 109

Changing the computer boot order ................................................................. 109

Removing the HP Recovery partition ............................................................................... 109

11 Ubuntu Linux – Backing up, restoring, and recovering ........................................................................ 111

Performing a system recovery .......................................................................................................... 111

Creating the restore DVDs ............................................................................................... 111

Creating a restore image on a USB device ..................................................................... 111

Performing recovery using the restore media .................................................................. 112

Backing up your information ............................................................................................................. 112

12 Power cord set requirements .................................................................................................................. 114

Requirements for all countries .......................................................................................................... 114

Requirements for specific countries and regions ............................................................................. 115

13 Recycling ................................................................................................................................................... 117

Index ................................................................................................................................................................. 118

ix

x

1 Product description

Category

Product Name

Processors

Description

HP ENVY 15 Notebook PC

HP ENVY TouchSmart 15 Notebook PC

● AMD® A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz;

1600 MHz FSB, 4.0 MB L2 cache,

DDR3, quad core, 35 W)

● AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz;

1600 MHz FSB, 4.0 MB L2 cache,

DDR3, quad core, 35 W)

● AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz;

1600 MHz FSB, 1.0 MB L2 cache,

DDR3, dual core, 35 W)

● AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz;

1600 MHz FSB, 1.0 MB L2 cache,

DDR3, dual core, 35 W)

Computer models equipped with an

AMD processor

Computer models equipped with an

Intel processor

1

Category

Processors (continued)

Chipset

Description

● Intel® Quad Core® i7-4900MQ 2.80

GHz processor (SC turbo up to 3.80

GHz; 1600 MHz FSB, 8.0 MB L3 cache, 47 W)

● Intel Quad Core i7-4800MQ 2.70

GHz processor (SC turbo up to 3.70

GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W)

● Intel Quad Core i7-4702MQ 2.20

GHz processor (SC turbo up to 3.20

GHz; 1600 MHz FSB, 6.0 MB L3 cache, 37 W)

● Intel Quad Core i7-4700MQ 2.40

GHz processor (SC turbo up to 3.40

GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W)

● Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50

GHz; 1600 MHz FSB; 3.0 MB L3 cache, 37 W)

● Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10

GHz; 1600 MHz FSB, 3.0 MB L3 cache, 37 W)

● Intel Dual Core i3-4000M 2.40 GHz processor (1600 MHz FSB, 3.0 MB

L3 cache, 37 W)

AMD A76M fusion controller hub

Intel HM87 Express Chipset

Computer models equipped with an

AMD processor

Computer models equipped with an

Intel processor

2 Chapter 1 Product description

Category

Graphics

Description

Internal graphics:

● AMD Radeon™ HD 8650G graphics

(only on computer models equipped with an AMD A10 processor)

● AMD Radeon HD 8550G graphics

(only on computer models equipped with an AMD A8 processor)

● AMD Radeon HD 8450G graphics

(only on computer models equipped with an AMD A6 processor)

● AMD Radeon HD 8350G graphics

(only on computer models equipped with an AMD A4 processor)

Switchable graphics:

● AMD Radeon HD 8750M with 2048

MB of dedicated video memory (128

MB×16 DDR3 900 MHz×8PCs,

DDR3 1 GHz downgrade to DDR3

900MHz)

Dual graphics:

● AMD Radeon HD 8750M + HD

8650G dual graphics with AMD discrete graphics (only on computer models equipped with an

AMD A10 processor)

● AMD Radeon HD 8750M + HD

8550G dual graphics with AMD discrete graphics (only on computer models equipped with an

AMD A8 processor)

● AMD Radeon HD 8750M + HD

8450G dual graphics with AMD discrete graphics (only on computer models equipped with an

AMD A6 processor)

Support for HD decode, DX11, and HDMI

Support for PX7

Computer models equipped with an

AMD processor

Computer models equipped with an

Intel processor

3

Category

Graphics (continued)

Panel

Description

Internal graphics:

● Intel HD Graphics 4600 on computer models equipped with a

Quad Core processor

Switchable Discrete Graphics:

● nVidia N14P-GT GeForce 750M with 4096 MB of dedicated video memory (256 MB×16 DDR3 1

GHz×8PCs)

● nVidia N14P-GV2 GeForce 740M with 2048 MB of dedicated video memory (128 MB×16 DDR3 1

GHz×8PCs)

● N15S-GT GeForce 840M with 2048

MB of dedicated video memory (256

MBx16 DDR3 960 MHz x 4 pcs, 1

GHz bridge to 960 MHz)

Support for HD decode, DX11, and HDMI

Support for GPU performance scaling

Support for Optimus

Support for the following display assemblies:

● 15.6 inch (39.80 cm), full highdefinition (FHD), white light-emitting diode (WLED), BrightView

(1920×1080), slim (3.2 mm), SVA, color gamut 60%, typical brightness

300 cd/m 2 (nits), 16:9 aspect ratio

● 15.6 inch (39.80 cm), high-definition

(HD), white light-emitting diode

(WLED), BrightView (1366×768), flat (3.8 mm), SVA, color gamut

45%, typical brightness 200 cd/m 2

(nits), 16:9 aspect ratio

Support for low-voltage differential signaling LVDS, co-layout with eDP1.3+PSR)

Touchscreen and MultiTouch enabled

Computer models equipped with an

AMD processor

Computer models equipped with an

Intel processor

4 Chapter 1 Product description

Category

Memory

Hard drive mSATA SSD

Description

Two customer-accessible/upgradable memory module slots

Support for DDR3L (1600 MHz) dual channel

Support for up to 16834 MB of system

RAM in the following configurations:

● 16834 MB (8192 MB×2)

● 12288 MB (8192 MB+4096 MB)

● 8192 MB (8192 MB×1, 4096 MB×2)

● 6144 MB (4096 MB+2048 MB)

● 4096 MB (4096 MB×1, 2048 MB×2)

Support for Intel Rapid Start Technology

(select models only)

Support for 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) and 9.5 mm (.37 in) thickness

Support for Serial ATA /Support for mSATA

Support for HP 3D Drive Guard hard drive protection

Support for the following hard drives:

● 1.5 TB, 5400 rpm, 9.5 mm (select models only)

● 1 TB, 5400 rpm, 9.5 mm

● 750 GB, 5400 rpm, 9.5 mm

● 500 GB, 5400 rpm, 7.0 mm

● 640 GB, 5400 rpm, 9.5 mm

● 256 GB solid-state drive (SSD), select models only

● 512 GB SSD, select models only

Support for Intel Smart Response

Technology (select models only)

● Support for 24 GB mSATA SSD

(not available on computer models equipped with 16834 MB or 12288

MB system memory or with a 256

GB or 512 GB SSD)

Computer models equipped with an

AMD processor

Computer models equipped with an

Intel processor

5

Category

Audio and video

Ethernet

Wireless

External media cards

Description

Quad speakers

Subwoofer

Dual array digital microphones with appropriate beam-forming, echocancellation, noise-suppression software

HD Audio

Beats Audio

Integrated HP TrueVision HD webcam

(fixed [no tilt], activity LED, 1280×720 by

30 frames per second)

Integrated 10/100/1000 network interface card (NIC)

Integrated wireless local area network

(WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Compatible with Miracast -certified devices

Support for the following WLAN formats:

● Qualcomm Atheros AR9485

802.11bgn 1×1 WiFi Adapter (select models only)

● Qualcomm QCA9565 802.11bgn

1×1 WiFi + Bluetooth 4.0 Combo

Adapter (select models only)

● Ralink RT3290LE 802.11bgn 1×1

WiFi + Bluetooth 4.0

Combo Adapter (select models only)

● Realtek RTL8188EE 802.11bgn 1×1

WiFi Adapter (select models only)

● Broadcom BCM 4352 802.11 ac

2×2 WiFi + Bluetooth 4.0 Combo

Adapter (select models only)

● Intel Dual Band Wireless 7260

802.11 bgn 2x2 WiFi + Bluetooth

4.0 Combo Adapter

● Intel Dual Band Wireless-AC 3160

802.11 ac 1x1 WiFi + Bluetooth 4.0

Combo Adapter (select models only)

HP 2-in-1 multiformat Digital Media

Reader Slot with push-push technology.

Reads data from and writes data to digital memory cards such as Secure

Digital (SD).

Computer models equipped with an

AMD processor

Computer models equipped with an

Intel processor

6 Chapter 1 Product description

Category

Ports

Keyboard/pointing devices

Power requirements

Security

Description

● AC adapter, HP Smart

● Audio-in (mono microphone)/audioout (stereo headphone) combo jack

● HDMI v1.4 supporting up to

1920×1080 @ 60Hz

● RJ-45 (Ethernet)

● USB: four USB 3.0 ports, one USB

2.0 port

Full-size, island-style keyboard with numeric keypad

DuraCoat

Backlit

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default

Clickpad with image sensor

Taps enabled by default

Support for Windows 8 modern trackpad

Support for the following AC adapters:

● 90 W HP Smart AC adapter (PFC,

4.5 mm)

● 65 W HP Smart AC adapter (non-

PFC, 4.5 mm)

● 120 W HP Slim AC adapter (PFC,

EM, 4.5 mm)

● 90 W HP Smart AC adapter (PFC

EM, 4.5 mm)

● 65 W HP Smart AC adapter (non-

PFC, EM, 4.5 mm)

Support for the following batteries

● 6 cell, 62 Wh, 2.80 Ah, Li-ion battery, supports fast charge

● 6 cell, 47 Wh, 2.20 Ah, Li-ion battery

Support for the following:

● Security cable lock

● Fingerprint reader with Digital

Persona software (select models only)

● HP SimplePass (only available on computer models equipped with a fingerprint reader)

Computer models equipped with an

AMD processor

Computer models equipped with an

Intel processor

7

Category

Security (continued)

Operating system

Serviceability

Description

● Intel AT-p Ready

Preinstalled: Windows 8.1

End user replaceable parts:

● AC adapter

● Battery (system)

● Hard drive

● Memory modules (expansion and primary)

● WLAN module

● mSATA SSD

Computer models equipped with an

AMD processor

Computer models equipped with an

Intel processor

8 Chapter 1 Product description

2 External component identification

Display

Item Component Description

(1)

(2)

(3)

Internal display switch

Internal microphones (2)

Webcam light

Turns off the display and initiates Sleep if the display is closed while the power is on.

NOTE: The internal display switch is not visible from the outside of the computer.

Record sound.

On: The webcam is in use.

(4)

(5)

HP TrueVision HD Webcam

WLAN antennas (2)*

Records video and takes still photographs.

Send and receive wireless signals to communicate with WLANs.

NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable)

(purchased separately), high-speed internet service purchased from an Internet service provider, and a wireless router (purchased separately).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

Display 9

Buttons and speakers

Item

(1)

(2)

(3)

Component

Power button

Speakers (2)

Fingerprint reader (select models only)

Description

● When the computer is off, press the button to turn on the computer.

● When the computer is on, press the button briefly to initiate Sleep.

● When the computer is in the Sleep state, press the button briefly to exit Sleep.

CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft

Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

Produce sound.

Allows a fingerprint logon to , instead of a password logon.

10 Chapter 2 External component identification

Keys

(4)

(5)

(6)

Item

(1)

(2)

(3)

Component esc key fn key

Operating system key

Action keys num lk key

Integrated numeric keypad

Description

Reveals system information when pressed in combination with the fn key.

Executes frequently used system functions when pressed in combination with the b key, the spacebar , or the esc key.

For Windows computer models, this key returns you to the Start screen from an open app or the Windows desktop.

NOTE: Pressing the key again will return you to the previous screen.

For Linux computer models, this key displays the operating system menu.

Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the radiance backlight keyboard feature off or on.

Alternates between the navigational and numeric functions on the integrated numeric keypad.

When num lk has been enabled, it can be used like an external numeric keypad.

Keys 11

Lights

Item

(1)

Component

Power light

(2)

(3)

(4)

(5)

Mute light

Wireless light

Caps lock light

Fingerprint reader light

12 Chapter 2 External component identification

Description

● White: The computer is on.

● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

● Off: The computer is off or in Hibernation.

Hibernation is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start

Technology allows your computer to resume quickly from inactivity.

● Amber: Computer sound is off.

● Off: Computer sound is on.

On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

On: Caps lock is on, which switches the keys to all capital letters.

● White: The fingerprint authentication was successful.

● Amber: The fingerprint authentication failed.

TouchPad

Item

(1)

(2)

(3)

Left side

Component

TouchPad zone

Left TouchPad button

Right TouchPad button

Description

Moves the on-screen pointer and selects or activates items on the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

Functions like the left button on an external mouse.

Functions like the right button on an external mouse.

Item

(1)

Component

Security cable slot

Description

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

TouchPad 13

(5)

(6)

(7)

(8)

Item

(2)

(3)

(4)

Component

Vents (2)

HDMI port

USB 3.0 charging port

USB 3.0 port

Digital Media Card Reader

Hard drive light

Power light

Description

Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device.

Connects an optional USB device. The USB 3.0

charging port can also charge select models of cell phones and MP3 players, even when the computer is off.

NOTE: A USB charging port (also referred to as a

USB powered port) allows you to charge connected

USB devices. Standard USB ports will not charge all

USB devices or will charge using a low current. Some

USB devices require power and require you to use a powered port.

Connects optional USB 3.0 devices and provide enhanced USB power performance.

Reads data from and writes data to digital memory cards such as Secure Digital (SD).

● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard drive.

● White: The computer is on.

● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

● Off: The computer is off or in Hibernation.

Hibernation is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid

Start Technology allows your computer to resume quickly from inactivity.

14 Chapter 2 External component identification

Right side

(2)

(3)

(4)

(5)

(6)

Item

(1)

Component

Audio-out (headphone) jack/Audioin (microphone) jack

USB 3.0 ports (2)

RJ-45 (network) jack

RJ-45 (network) jack status light

AC adapter light

Power connector

Description

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.

This jack does not support optional microphone-only devices.

WARNING!

To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental

Notices.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4conductor connector that supports both audio-out

(headphone) and audio-in (microphone).

Connect optional USB 3.0 devices and provide enhanced USB power performance.

Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

● White: The AC adapter is connected and the battery is charged.

● Amber: The AC adapter is connected and the battery is charging.

● Off: The computer is using DC power.

Connects an AC adapter.

Right side 15

Bottom

(2)

(3)

(4)

(5)

(6)

Item

(1)

Component

Service door

Battery bay

Vents (3)

Battery release latch

HP Triple Bass Reflex Subwoofer

Speakers (2)

Description

Provides access to the hard drive bay, the WLAN module slot, and the memory module slots.

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through

Help and Support.

Holds the battery.

Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Releases the battery from the battery bay.

Provides superior bass sound.

Produce sound.

16 Chapter 2 External component identification

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.

For help finding these locations, refer to Bottom on page 16 .

● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)

(2)

(3)

(4)

(5)

Product name

Serial number

Product number

Warranty period

Model number (select models only)

Component

(1) Serial number

(2)

(3)

Product number

Warranty period

Labels 17

Component

(4)

(5)

Model number (select models only)

Revision number

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

18 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

Computer major components 19

Item

(1)

(2)

(3)

(4)

Component Spare part number

Display assembly (includes webcamera/microphone module and wireless antenna cables):

15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly

720550-001

720549-001 15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly

15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly 720552-001

15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly 720551-001

The subcomponents for the non-touchscreen display assembly are also available as spare part kits. For more

display assembly spare part information, see Display assembly subcomponents on page 25

.

Top cover

Power button board (includes cable)

Keyboard (includes keyboard cable):

Keyboard with backlight (includes backlight cable):

720570-001

720553-001

For use on computer models equipped with an Intel processor in Belgium

For use in Canada

For use on computer models equipped with an Intel processor in the Czech Republic and Slovakia

For use on computer models equipped with an Intel processor in Denmark, Finland, and Norway

720244-A41

720244-DB1

720244-FL1

720244-DH1

For use on computer models equipped with an Intel processor in France

For use on computer models equipped with an Intel processor in Germany

720244-051

720244-041

For use on computer models equipped with an Intel processor in Greece 720244-151

For use on computer models equipped with an Intel processor for use internationally 720244-B31

For use on computer models equipped with an Intel processor in Italy

For use on computer models equipped with an Intel processor in Japan

For use in Latin America

For use on computer models equipped with an Intel processor in Portugal

For use on computer models equipped with an Intel processor in Russia

For use on computer models equipped with an Intel processor in Saudi Arabia

For use on computer models in South Korea

For use on computer models equipped with an Intel processor in Spain

720244-061

720244-291

720244-161

720244-131

720244-251

720244-171

720244-AD1

720244-071

For use on computer models equipped with an Intel processor in Switzerland

For use on computer models equipped with an Intel processor in Taiwan

720244-BG1

720244-AB1

For use on computer models equipped with an Intel processor in Thailand

For use on computer models equipped with an Intel processor in Turkey

720244-281

720244-141

For use on computer models equipped with an Intel processor in the United Kingdom 720244-031

20 Chapter 3 Illustrated parts catalog

Item Component

For use in the United States

Keyboard with pointing stick (includes pointing stick cable)

For use in the United States

For use on computer models equipped with an Intel processor in France

For use on computer models equipped with an Intel processor in Italy

Keyboard shield (5)

(6a) TouchPad assembly (includes TouchPad bracket (6b), TouchPad button board,

TouchPad, and cables)

Fingerprint reader board (includes bracket and cable) (7)

(8)

(9)

(10)

Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators)

Power connector cable:

Power cable

For use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory

Connector board (includes 2 cables):

For use on computer models equipped with an AMD processor

For use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory

For use on computer models equipped with an Intel processor and a graphics subsystem with UMA memory

(11) System board (includes replacement thermal material):

For use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Professional operating system

For use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Standard operating system

For use on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Windows Professional operating system

For use on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Windows Standard operating system

For use on computer models equipped with the Intel HM87 chipset, the GeForce

750M graphics subsystem, and the Windows Standard operating system

For use on computer models equipped with the Intel HM87 chipset, the GeForce

740M graphics subsystem, and the Windows Professional operating system

For use on computer models equipped with the Intel HM87 chipset, the GeForce

740M graphics subsystem, and the Windows Standard operating system

For use on computer models equipped with the Intel HM87 chipset, the GeForce

740M graphics subsystem, and the Linux operating system

For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Professional operating system

For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Standard operating system

Spare part number

720244-001

720242-001

720242-051

720242-061

720544-001

722972-001

720543-001

720561-001

720537-001

720538-001

720579-001

723372-001

720554-001

720578-601

720578-501

720577-601

720577-501

720569-501

720566-601

720566-501

720566-001

720565-601

720565-501

Computer major components 21

Item

(12)

Component Spare part number

For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Linux operating system

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material)

720565-001

741653-001

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Standard operating system (includes replacement material)

741653-501

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Professional operating system (includes replacement material)

741653-601

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Linux operating system (includes replacement material)

746447-001

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Standard operating system (includes replacement material)

746447-501

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Professional operating system (includes replacement material)

746447-601

746449-001 For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Linux operating system (includes replacement material)

For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Standard operating system (includes replacement material)

For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Professional operating system (includes replacement material)

746449-501

746449-601

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Linux operating system (includes replacement material)

749752-001

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Windows Standard operating system (includes replacement material)

749752-501

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Windows Professional operating system (includes replacement material)

749752-601

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Linux operating system

(includes replacement material)

749753-001

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Standard operating system (includes replacement material)

749753-501

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Professional operating system (includes replacement material)

749753-601

Processor (includes replacement thermal material):

AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0-

MB L2 cache, DDR3, quad core, 35 W)

713548-001

22 Chapter 3 Illustrated parts catalog

(13)

(18)

(19)

(14)

(15)

(16)

(17)

Item Component Spare part number

AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB

L2 cache, DDR3, quad core, 35 W)

713551-001

AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0- MB

L2 cache, DDR3, dual core, 35 W)

713550-001

AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0- MB

L2 cache, DDR3, dual core, 35 W)

713549-001

Intel Quad Core i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600

MHz FSB, 8.0 MB L3 cache, 47 W)

723523-001

723524-001 Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600

MHz FSB, 6.0 MB L3 cache, 47 W)

Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600

MHz FSB, 6.0 MB L3 cache, 37 W)

Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600

MHz FSB, 6.0 MB L3 cache, 47 W)

Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600 MHz

FSB; 3.0 MB L3 cache, 37 W)

723522-001

723521-001

738201-001

Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz

FSB, 3.0 MB L3 cache, 37 W)

Intel Dual Core i3-4000M 2.40 GHz processor (1600 MHz FSB, 3.0 MB L3 cache,

37 W)

For use on computer models equipped with an AMD processor and a graphics subsystem with UMA memory

For use on computer models equipped with the Intel HM87 chipset and a GeForce

750M graphics subsystem

737328-001

737327-001

Heat sink (includes replacement thermal material):

For use on computer models equipped with an AMD processor and discrete memory 720576-001

720539-001

720542-001

722389-001 For use on computer models equipped with the Intel HM87 chipset and a GeForce

740M graphics subsystem

For use on computer models equipped with the Intel HM87 chipset and a graphics subsystem with UMA memory

Fan (includes cable)

Subwoofer (includes cable and 3 isolators)

Front speakers (include left and right front speakers, 2 cables, and 4 isolators)

Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and

RJ-45 cover)

720541-001

720235-001

720563-001

720562-001

720534-001

Rubber Kit (not illustrated, includes front and rear rubber feet and display bezel rubber screw covers)

RTC battery:

For use only on computer models equipped with an AMD processor

For use only on computer models equipped with an Intel processor

WLAN module:

720559-001

651948-001

718440-001

Computer major components 23

(22)

(23)

(24)

(20)

Item

(21)

Component Spare part number

Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equipped with an Intel processor, select models only)

Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter

(for use on computer models equipped with an Intel processor)

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo

Adapter (for use on computer models equipped with an Intel processor, select models only)

Qualcomm Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only)

Qualcomm QCA9565 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)

Ralink RT3290LE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)

Realtek RTL8188EE 802.11bgn 1×1 WiFi Adapter (select models only)

mSATA SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with 16834 MB or 12288 MB system memory or with a 256 GB or 512 GB SSD)

720564-001

Memory module (PC3L, 12800, 1600 MHz):

693374-001

691740-001

691739-001

Hard drive (does not include hard drive bracket or hard drive connector cable):

1.5 TB, 5400 rpm, 9.5 mm (select models only)

1 TB, 5400 rpm, 9.5 mm

747375-001

676521-001

750 GB, 5400 rpm, 9.5 mm 634250-001

640 GB, 5400 rpm, 9.5 mm (for computer models equipped with an AMD processor) 669300-001

500 GB, 5400 rpm, 7.0 mm

1 TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm

750 GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm

500 GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm

256 GB SSD (for computer models equipped with an Intel processor)

512 GB SSD (for computer models equipped with an Intel processor)

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive connector cable)

Battery:

6 cell, 62 Wh, 2.80 Ah, Li-ion battery

6 cell, 47 Wh, 2.20 Ah, Li-ion battery

Service door

724935-001

717384-001

710662-001

675794-001

733476-001

690020-001

709848-001

683802-001

731999-001

732001-001

732000-001

749761-001

749762-001

720545-001

710417-001

710416-001

720555-001

24 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item

(1)

(2)

(3)

(4)

(5)

(6)

(7)

Component

Display bezel

Display hinge kit (includes left and right hinges, left and right hinge covers, and left and right hinge brackets)

Webcam/microphone module (includes webcam/microphone module cable and double-sided adhesive)

Display panel:

15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel

15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display panel

Display panel cable

Antenna Kit (includes left and right wireless antenna cables and transceivers)

Display enclosure

Spare part number

720535-001

720548-001

720273-001

720557-001

720556-001

720536-001

720532-001

720533-001

Display assembly subcomponents 25

Mass storage devices

Item

(1)

(2)

Component

External DVD±RW Double-Layer with SuperMulti Drive

Hard drive (does not include hard drive bracket or hard drive connector cable):

1.5 TB, 5400 rpm, 9.5 mm

1 TB, 5400 rpm, 9.5 mm

750 GB, 5400 rpm, 9.5 mm

640 GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor)

500 GB, 5400 rpm, and 7.0 mm

1 TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm

750 GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm

500 GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm

256 GB SSD (for use on computer models equipped with an Intel processor)

Spare part number

659940-001

747375-001

676521-001

634250-001

669300-001

683802-001

731999-001

732001-001

732000-001

749761-001

26 Chapter 3 Illustrated parts catalog

Item

(3)

(4)

(5)

Component

512 GB SSD (for use on computer models equipped with an Intel processor)

Hard Drive Hardware Kit, includes:

Hard drive bracket

Hard drive connector cable

mSATA SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with 16834 MB or 12288 MB system memory or with a 256 GB or 512 GB SSD)

Spare part number

749762-001

720545-001

720564-001

Miscellaneous parts

Component Spare part number

AC adapter:

120 W HP Slim AC adapter (PFC, EM, 4.5 mm) for use on computer models equipped with an

Intel processor

65 W HP Smart AC adapter (non-PFC, 4.5 mm)

65 W HP Smart AC adapter (non-PFC, EM, 4.5 mm) for use on computer models equipped with an Intel processor

710415-001

710412-001

714657-001

90 W HP Smart AC adapter (PFC, 4.5 mm)

90 W HP Smart AC adapter (PFC EM, 4.5 mm) for use on computer models equipped with an

Intel processor

HDMI-to-VGA adapter

Power cord (3-pin, black, 1.83 m):

For use in Australia

For use on computer models equipped with an Intel processor in Denmark

For use in Europe

For use on computer models equipped with an Intel processor in India

710413-001

710414-001

701943-001

490371-011

490371-081

490371-021

490371-D61

For use on computer models equipped with an Intel processor in Japan

For use in North America

490371-291

490371-001

For use in South Africa 490371-AR1

For use on computer models equipped with an Intel processor in the People's Republic of China 490371-AA1

For use on computer models equipped with an Intel processor in South Korea

For use on computer models equipped with an Intel processor in Switzerland

For use on computer models equipped with an Intel processor in Taiwan

For use on computer models equipped with an Intel processor in Thailand

For use on computer models equipped with an Intel processor in the United Kingdom and Singapore

490371-AD1

490371-111

490371-AB1

490371-201

490371-031

Miscellaneous parts 27

Component

Screw Kit

Counterbalance weight

Spare part number

720560-001

720547-001

Sequential part number listing

Spare part number

490371-001

490371-011

490371-021

490371-031

490371-081

490371-111

490371-201

490371-291

490371-AA1

490371-AB1

490371-AD1

490371-AR1

490371-D61

634250-001

651948-001

659940-001

669300-001

675794-001

Description

Power cord for use in North America (3-pin, black, 1.83 m)

Power cord for use in Australia (3-pin, black, 1.83 m)

Power cord for use on computer models equipped with an Intel processor in Europe (3-pin, black,

1.83 m)

Power cord for use on computer models equipped with an Intel processor in the United Kingdom and Singapore (3-pin, black, 1.83 m)

Power cord for use on computer models equipped with an Intel processor in Denmark (3-pin, black, 1.83 m)

Power cord for use on computer models equipped with an Intel processor in Switzerland (3-pin, black, 1.83 m)

Power cord for use on computer models equipped with an Intel processor in Thailand (3-pin, black, 1.83 m)

Power cord for use on computer models equipped with an Intel processor in Japan (3-pin, black,

1.83 m)

Power cord for use on computer models equipped with an Intel processor in the People's Republic of China (3-pin, black, 1.83 m)

Power cord for use on computer models equipped with an Intel processor in Taiwan (3-pin, black,

1.83 m)

Power cord for use on computer models in South Korea (3-pin, black, 1.83 m)

Power cord for use on computer models equipped with an Intel processor in South Africa (3-pin, black, 1.83 m)

Power cord for use on computer models equipped with an Intel processor in India (3-pin, black,

1.83 m)

750 GB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 720545-001.

RTC battery for use on computer models equipped with an AMD processor

External DVD±RW Double-Layer with SuperMulti Drive

640 GB, 5400 rpm, SATA, 9.5 mm hard drive for use on computer models equipped with an AMD processor (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 720545-001.

Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only)

28 Chapter 3 Illustrated parts catalog

690020-001

691739-001

691740-001

693374-001

701943-001

709848-001

710412-001

710413-001

710414-001

710415-001

710416-001

710417-001

710662-001

713548-001

713549-001

713550-001

713551-001

714657-001

717384-001

718440-001

720235-001

720242-001

Spare part number

676521-001

683802-001

Description

1 TB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 718432-001.

500 GB, 5400 rpm, SATA, 7.0 mm hard drive (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 718432-001.

Ralink RT3290LE 802.11bgn 1×1 WiFi and Bluetooth 4.0 Combo Adapter (select models only)

2 GB memory module (PC3L, 12800, 1600 MHz)

4 GB memory module (PC3L, 12800, 1600 MHz)

8 GB memory module (PC3L, 12800, 1600 MHz)

HDMI-to-VGA adapter

Realtek RTL8188EE 802.11bgn 1×1 Wi-Fi Adapter

65 W HP Smart AC adapter (non-PFC, 4.5 mm)

90 W HP Smart AC adapter (PFC, 4.5 mm)

90 W HP Smart AC adapter (PFC EM, 4.5 mm) for use on computer models equipped with an

Intel processor

120 W HP Slim AC adapter (PFC, EM, 4.5 mm) for use on computer models equipped with an

Intel processor

6 cell, 47 Wh, 2.20 Ah, Li-ion battery

6 cell, 62 Wh, 2.80 Ah, Li-ion battery

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor, select models only)

AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache,

DDR3, quad core, 35 W)

AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache,

DDR3, dual core, 35 W)

AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache,

DDR3, dual core, 35 W)

AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache,

DDR3, quad core, 35 W)

65 W HP Smart AC adapter (non-PFC, EM, 4.5 mm) for use on computer models equipped with an Intel processor

Intel Dual Band Wireless 7260 802.11 bgn 2x2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor)

RTC battery for use on computer models equipped with an Intel processor

Fan (includes cable)

Keyboard with pointing stick for use in the United States (includes keyboard cable and pointing stick cable)

Sequential part number listing 29

720244-151

720244-161

720244-171

720244-251

720244-281

720244-291

720244-A41

720244-AB1

720244-AD1

720244-B31

720244-BG1

720244-DB1

720244-DH1

Spare part number

720242-051

720242-061

720244-001

720244-031

720244-041

720244-051

720244-061

720244-071

720244-131

720244-141

Description

Keyboard with pointing stick for use on computer models equipped with an Intel processor in France (includes keyboard cable and pointing stick cable)

Keyboard with pointing stick for use on computer models equipped with an Intel processor in Italy

(includes keyboard cable and pointing stick cable)

Keyboard with backlight for use in the United States (includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in the United Kingdom (includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Germany

(includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in France

(includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Italy

(includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Spain (includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Portugal

(includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Turkey

(includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Greece

(includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models in Latin America (includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Saudi Arabia (includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Russia

(includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Thailand

(includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models in Japan (includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Belgium

(includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Taiwan

(includes backlight cable and keyboard cable)

Keyboard with backlight for use in South Korea (includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor for use internationally (includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Switzerland (includes backlight cable and keyboard cable)

Keyboard with backlight for use in Canada (includes backlight cable and keyboard cable)

Keyboard with backlight for use on computer models equipped with an Intel processor in Denmark, Finland, and Norway (includes backlight cable and keyboard cable)

30 Chapter 3 Illustrated parts catalog

720550-001

720551-001

720552-001

720553-001

720554-001

720555-001

720556-001

720557-001

720559-001

720560-001

720541-001

720542-001

720543-001

720544-001

720545-001

720547-001

720548-001

720549-001

Spare part number

720244-FL1

720273-001

720532-001

720533-001

720534-001

720535-001

720536-001

720537-001

720538-001

720539-001

Description

Keyboard with backlight for use on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes backlight cable and keyboard cable)

Webcam/microphone module (includes webcam/microphone module cable and doublesided adhesive)

Antenna Kit (includes left and right wireless antenna cables and transceivers)

Display enclosure

Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover)

Display bezel

Display panel cable (includes webcam/microphone module cable)

Power connector cable

Power connector cable for use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory

Heat sink for use on computer models equipped with an AMD processor and a graphics subsystem with UMA memory, includes replacement material

Heat sink for use on computer models equipped with the Intel HM87 chipset and a graphics subsystem with UMA memory (includes replacement material)

Heat sink for use on computer models equipped with the Intel HM87 chipset and a GeForce 750M graphics subsystem (includes replacement material)

Fingerprint reader board (includes bracket and cable)

Keyboard shield

Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector cable)

Counterbalance weight

Display hinge kit (includes left and right hinges, left and right hinge covers, and left and right hinge brackets)

15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly (includes webcamera/microphone module and wireless antenna cables)

15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly

(includes webcamera/microphone module and wireless antenna cables)

15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly (includes webcamera/microphone module and wireless antenna cables)

15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly (includes webcamera/microphone module and wireless antenna cables)

Power button board (includes cable)

Connector board for use on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes 2 cables)

Service door

15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display panel

15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display panel

Rubber Kit (includes front and rear rubber feet and display bezel rubber screw covers)

Screw Kit

Sequential part number listing 31

Spare part number

720561-001

720562-001

720563-001

720564-001

720565-001

720565-501

720565-601

720566-001

720566-501

720566-601

720569-501

720570-001

720576-001

720577-501

720577-601

720578-501

720578-601

720579-001

722389-001

722972-001

Description

Rear speakers (includes cables and 4 rubber isolators)

Front speakers (includes cables and 4 rubber isolators)

Subwoofer (includes cable and 3 rubber isolators)

24 GB mSATA SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with 16834 MB or 12288 MB system memory or with a 256 GB or

512 GB SSD

System board for use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Linux operating system (includes replacement material)

System board for use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Standard operating system (includes replacement material)

System board for use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Windows Professional operating system (includes replacement material)

System board for use on computer models equipped with the Intel HM87 chipset, the GeForce

740M graphics subsystem, and the Linux operating system (includes replacement material)

System board for use on computer models equipped with the Intel HM87 chipset, the GeForce

740M graphics subsystem, and the Windows Standard operating system (includes replacement material)

System board for use on computer models equipped with the Intel HM87 chipset, the GeForce

740M graphics subsystem, and the Windows Professional operating system (includes replacement material)

System board for use on computer models equipped with the Intel HM87 chipset, the GeForce

750M graphics subsystem, and the Windows Standard operating system (includes replacement material)

Top cover

Heat sink for use on computer models equipped with an AMD processor and discrete memory

(includes replacement material)

System board for use on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Windows Standard operating system (includes replacement thermal material)

System board for use on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Windows Professional operating system (includes replacement thermal material)

System board for use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Standard operating system (includes replacement thermal material)

System board for use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Professional operating system (includes replacement thermal material)

Connector board for use on computer models equipped with an AMD processor

(includes 2 cables)

Heat sink for use on computer models equipped with the Intel HM87 chipset and a GeForce 740M graphics subsystem (includes replacement material)

TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables)

32 Chapter 3 Illustrated parts catalog

Spare part number

723372-001

723521-001

723522-001

723523-001

723524-001

724935-001

731999-001

732000-001

732001-001

733476-001

734817-001

737327-001

737328-001

738201-001

741653-001

741653-501

741653-601

746447-001

746447-501

746447-601

746449-001

746449-501

Description

Connector board for use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes 2 cables)

Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0

MB L3 cache, 47 W; includes replacement thermal material)

Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.0

MB L3 cache, 37 W; includes replacement thermal material)

Intel Quad Core i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0

MB L3 cache, 47 W; includes replacement thermal material)

Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0

MB L3 cache, 47 W; includes replacement thermal material)

Broadcom BCM 4352 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equipped with an Intel processor, select models only)

Hard drive, 1 TB 5400 rpm, +8 GB NAND hybrid, 9.5 mm

Hard drive, 500 GB 5400 rpm, +8 GB NAND hybrid, 7 mm

Hard drive, 750 GB rpm, +8 GB NAND hybrid, 9.5 mm

Qualcomm QCA9565 802.11bgn 1x1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)

Backlight keyboard bracket

Intel Dual Core i3-4000M 2.40 GHz processor 1600 MHz, 3.0 MB L3 cache, 37 W; includes replacement thermal material)

Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB

L3 cache, 37 W; includes replacement thermal material)

Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600 MHz FSB, 3.0 MB

L3 cache, 37 W; includes replacement thermal material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Standard operating system

(includes replacement material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Professional operating system

(includes replacement material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Linux operating system (includes replacement material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Standard operating system

(includes replacement material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Professional operating system

(includes replacement material)

System board for use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Linux operating system (includes replacement material)

System board for use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Standard operating system (includes replacement material)

Sequential part number listing 33

Spare part number

746449-601

747375-001

749752-001

749752-501

749752-601

749753-001

749753-501

749753-601

749761-001

749762-001

Description

System board for use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Windows Professional operating system (includes replacement material)

Hard drive, 1.5 TB 5400 RPM SATA RAW 9.5 mm (select models only)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Linux operating system (includes replacement material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Windows Standard operating system

(includes replacement material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, and the Windows Professional operating system

(includes replacement material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Linux operating system (includes replacement material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Standard operating system (includes replacement material)

System board for use on computer models equipped with discrete memory, the Intel HM87 chipset, the GeForce 840M graphics subsystem, 47 W, and the Windows Professional operating system (includes replacement material)

256 GB SSD (for use on computer models equipped with an Intel processor)

512 GB SSD (for use on computer models equipped with an Intel processor)

34 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screw driver

● Magnetic screw driver

● Phillips P0 and P1 screw drivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Tools required 35

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

36 Chapter 4 Removal and replacement procedures preliminary requirements

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Event

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPS from plastic tube

Removing DIPS from vinyl tray

Removing DIPS from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

Typical electrostatic voltage levels

10%

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

Relative humidity

40%

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

55%

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

Grounding guidelines 37

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

● Use conductive field service tools, such as cutters, screw drivers, and vacuums.

● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and

Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn off power and input signals before inserting or removing connectors or test equipment.

38 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

● Antistatic tape

● Antistatic smocks, aprons, and sleeve protectors

● Conductive bins and other assembly or soldering aids

● Nonconductive foam

● Conductive tabletop workstations with ground cords of one megohm resistance

● Static-dissipative tables or floor mats with hard ties to the ground

● Field service kits

● Static awareness labels

● Material-handling packages

● Nonconductive plastic bags, tubes, or boxes

● Metal tote boxes

● Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material

Antistatic plastics

Carbon-loaded plastic

Metallized laminate

Use

Bags

Floor mats

Floor mats

Voltage protection level

1,500 V

7,500 V

5,000 V

Grounding guidelines 39

5 Removal and replacement procedures for Customer Self-Repair parts

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer

Self-Repair parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of

warranty, are on the label the bottom of your computer. See Labels on page 17

for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

There are as many as 4 screws that must be removed, replaced, and/or loosened when servicing

Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Battery

Description

6 cell, 62 Wh, 2.80 Ah, Li-ion battery

6 cell, 47 Wh, 2.20 Ah, Li-ion battery

Spare part number

710417-001

710416-001

Before removing the battery, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

Remove the battery:

WARNING!

To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery.

1.

Turn the computer upside down on a flat surface.

2.

Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

3.

Pivot the battery (2) upward.

4.

Remove the battery (3) from the computer.

Reverse this procedure to install the battery.

Component replacement procedures 41

Service door

Description

Service door

Spare part number

720555-001

Before removing the service door, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ).

1.

Using a small Phillips screwdriver, loosen the Phillips PM2.0×4.0 captive screw (1) that secures the service door to the computer.

2.

Lift the rear edge of the service door (2) and swing it up and forward until it disengages from the computer.

3.

Remove the service door (3).

42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

mSATA SSD

NOTE: This section applies only to computer models equipped with an Intel processor.

Description

24 GB

Spare part number

720564-001

Before removing the mSATA SSD, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ).

5.

Remove the service door (see Service door on page 42 ).

Remove the mSATA SSD:

1.

Identify the mSATA SSD (1).

2.

Remove the Phillips PM2.0×2.5 screw (1) that secures the mSATA SSD to the system board.

(The drive tilts up.)

Component replacement procedures 43

3.

Remove the mSATA SSD (2) by pulling the drive away from the slot at an angle.

Reverse this procedure to install the mSATA SSD.

WLAN module

Description Spare part number

Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor, select models only)

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor, select models only)

724935-001

710662-001

Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models with an Intel processor)

717384-001

Qualcomm Atheros AR9485 802.11bgn 1×1 WiFi Adapter (select models only) 675794-001

Qualcomm QCA9565 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only) 733476-001

Ralink RT3290LE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter (select models only)

Realtek RTL8188EE 802.11bgn 1×1 WiFi Adapter (select models only)

690020-001

709848-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ).

5.

Remove the service door (see Service door on page 42 ).

Remove the WLAN module:

1.

Identify the WLAN module (1).

2.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.

3.

Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

4.

Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

Component replacement procedures 45

Reverse this procedure to install the WLAN module.

Hard drive

Description

1.5 TB, 5400 rpm, 9.5 mm (select models only)

1 TB, 5400 rpm, 9.5 mm

750 GB, 5400 rpm, 9.5 mm

640 GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor)

500 GB 5400 rpm 9.5 mm

1 TB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm

750 GB, 5400 rpm, +8 GB NAND hybrid, 9.5 mm

500 GB, 5400 rpm, + 8 GB NAND hybrid, 7 mm

256 GB SSD (for use on computer models with an Intel processor)

512 GB SSD (for use on computer models with an Intel processor)

Spare part number

747375-001

676521-001

634250-001

669300-001

683802-001

731999-001

732001-001

732000-001

749761-001

749762-001

Before removing the hard drive, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ).

5.

Remove the service door (see

Service door on page 42

).

Remove the hard drive:

1.

Release the zero insertion force (ZIF) connector (1) to which the hard drive connector cable is attached, and then disconnect the hard drive connector cable (2) from the system board.

2.

Release the hard drive connector cable (3) from the opening in the base enclosure.

46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3.

Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay.

4.

If it is necessary to disassemble the hard drive, perform the following steps: a.

Position the hard drive with the connector toward you.

b.

Disconnect the hard drive connector cable (1) from the hard drive.

c.

Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from the hard drive.

d.

Remove the hard drive bracket (3) from the hard drive.

The hard drive bracket and hard drive connector cable are available in the Hard Drive

Hardware Kit, spare part number 718432-001.

Component replacement procedures 47

Reverse this procedure to install the hard drive.

Memory module

Description

8 GB (PC3L, 12800, 1600 MHz)

4 GB (PC3L, 12800, 1600 MHz)

2 GB (PC3L, 12800, 1600 MHz)

Spare part number

693374-001

691740-001

691739-001

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.

To update BIOS:

1.

Navigate to www.hp.com

.

2.

Click Support & Drivers > click Drivers & Software.

3.

In the Enter a product name/number box, type the computer model information, and then click

Search.

4.

Click the link for the computer model.

5.

Select the operating system, and then click Next.

48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6.

Under Step 2: Select a Download, click the BIOS link.

7.

Click the link for the most recent BIOS.

8.

Click the Download button, and then follow the on-screen instructions.

Before removing a memory module, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ).

5.

Remove the service door (see Service door on page 42 ).

Remove the memory module:

1.

Lift the left edge of the memory module shield and swing it up and to the right until the memory modules are accessible.

2.

Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)

Component replacement procedures 49

3.

Remove the memory module (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install a memory module.

50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 94 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

RTC battery

Description

For use only on computer models equipped with an AMD processor

For use only on computer models equipped with an Intel processor

Spare part number

651948-001

718440-001

Before removing the RTC battery, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ).

5.

Remove the service door (see Service door on page 42 ).

Remove the RTC battery:

NOTE: If the computer is equipped with an AMD processor, complete steps 1 through 3 to remove the RTC battery. If the computer is equipped with an Intel processor, complete step 4 to remove the

RTC battery.

1.

Disconnect the RTC battery cable (1) from the system board.

Component replacement procedures 51

2.

Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure by double-sided tape.)

3.

Remove the RTC battery.

NOTE: Step 4 applies only to computer models equipped with an Intel processor.

4.

Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on the system board.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+” sign faces up.

Base enclosure

Description

Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover)

Spare part number

720534-001

Before removing the base enclosure, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ).

5.

Remove the service door (see Service door on page 42 ).

6.

Remove the mSATA SSD (see mSATA SSD on page 43

).

7.

Remove the hard drive (see Hard drive on page 46 ).

Remove the base enclosure:

1.

Remove the front rubber feet (1).

The rubber feet are included in the Rubber Kit, spare part number 720559-001.

2.

Remove the seven Phillips PM2.5×5.5 screws (2) in the that secure the base enclosure to the computer.

Component replacement procedures 53

3.

Remove the following screws:

(1) Two Phillips PM2.5×4.5 screws under the front edge of the service door

(2) Three Phillips PM2.5×3.0 screws in the hard drive bay

(3) Seven Phillips PM1.5×2.0 screws in the battery bay

4.

Remove the base enclosure.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the base enclosure.

Display assembly

NOTE: The TouchSmart touchscreen display assembly is spared only at the component level. The non-touchscreen display assembly is spared at both the component and the subcomponent level. For more display assembly spare part information, see the individual removal subsections.

Description

15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly

15.6 inch (39.80 cm), BrightView, HD, LED, TouchSmart touchscreen display assembly

15.6 inch (39.80 cm), BrightView, FHD, LED, non-touchscreen display assembly

15.6 inch (39.80 cm), BrightView, HD, LED, non-touchscreen display assembly

Spare part number

720550-001

720549-001

720552-001

720551-001

To remove the display assembly and access the display assembly subcomponents, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see

Service door on page 42

) b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see

Hard drive on page 46

) d.

Base enclosure (see

Base enclosure on page 53 )

Remove the display assembly:

1.

Release the wireless antenna cables from the clips built into the left rear speaker (1), connector board (2), and top cover (3).

2.

Release the wireless antenna cables from the routing channel (4) between the subwoofer and left front speaker.

3.

Disconnect the display panel cable (5) and the webcam/microphone module cable (6) from the system board.

Component replacement procedures 55

4.

Release the display panel cable and the webcam/microphone module cable from the clips and routing channel built into the right rear speaker (7).

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5.

Remove the following screws that secure the display assembly to the top cover:

(1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on the right hinge)

(2) One Phillips PM2.5×6.5 screw on the right hinge

(3) One Phillips PM2.0×2.5 screw securing the ground loop on the right hinge

6.

Open the display hinges as far as they will open (1).

Component replacement procedures 57

7.

Remove the display assembly (2) from the computer.

8.

If it is necessary to replace the display bezel or any of the display assembly subcomponents: a.

Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly.

The screw covers are available in the Rubber Kit, spare part number 720559-001.

b.

Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

c.

Remove the display bezel (4).

The display bezel is available using spare part number 720535-001.

9.

If it is necessary to replace the display hinge cover: a.

Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure.

b.

Remove the display hinge covers (2).

The display hinge covers are available using spare part number 720548-001.

Component replacement procedures 59

10.

If it is necessary to replace the display panel: a.

Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure.

b.

Lift the display panel (2) straight up and remove it from the display enclosure.

The display panel is available using spare part numbers 720557-001 (15.6 inch (39.80 cm),

BrightView, FHD, LED, non-touchscreen display panel) and 720556-001 (15.6 inch (39.80

cm), BrightView, HD, LED, non-touchscreen display panel).

11.

If it is necessary to replace the display panel cable:

CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.

a.

Turn the display panel upside down with the bottom edge toward you.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b.

Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.

c.

Remove the display panel cable.

The display panel cable is available using spare part number 720536-001.

12.

If it is necessary to replace the display hinges and brackets: a.

Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head screws (2) that secure the display hinges to the display enclosure.

b.

Remove the display hinges (3).

The display hinges are available using spare part number 720548-001.

c.

Remove the three Phillips PM2.0×2.9 screws (1) that secure the left and right display hinge brackets to the display enclosure.

Component replacement procedures 61

d.

Remove the left and right display hinge brackets (2).

The display hinge brackets are available using spare part number 720548-001.

13.

If it is necessary to replace the webcam/microphone module:

CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.

a.

Release the webcam/microphone module cable (1) from the clips and routing channel built into the left and top edges of the display enclosure.

b.

Detach the webcam/microphone module (2) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive.) c.

Remove the webcam/microphone module.

The webcam/microphone module is available using spare part number 720273-001, and includes the webcam/microphone module cable.

14.

If it is necessary to replace the wireless antenna: a.

Release the wireless antenna cables from the clips (1) and routing channel built into the right edge of the display enclosure.

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b.

Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.)

Fan

c.

Remove the wireless antenna.

The wireless antenna are available using spare part number 720532-001.

Reverse this procedure to reassemble and install the display assembly.

Description

Fan (includes cable)

Spare part number

720235-001

Before removing the fan, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see

Service door on page 42

) b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see

Hard drive on page 46

) d.

Base enclosure (see

Base enclosure on page 53 )

e.

Display assembly (see

Display assembly on page 55

)

Remove the fan:

1.

Disconnect the fan cable (1) from the system board.

2.

Remove the two Phillips PM2.5×4.5 screws (2) that secure the fan to the top cover.

Component replacement procedures 63

3.

Remove the fan (3).

Reverse this procedure to install the fan.

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description

For use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Professional operating system

For use on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows Standard operating system

For use on computer models equipped with an AMD processor, a graphics subsystem with

UMA memory, and the Windows Professional operating system

For use on computer models equipped with an AMD processor, a graphics subsystem with

UMA memory, and the Windows Standard operating system

For use on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows Standard operating system

For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Professional operating system

For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows Standard operating system

For use on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Linux operating system

Spare part number

720578-601

720578-501

720577-601

720577-501

720569-501

720566-601

720566-501

720566-001

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Description Spare part number

For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with

UMA memory, and the Windows Professional operating system

For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with

UMA memory, and the Windows Standard operating system

For use on computer models equipped with the Intel HM87 chipset, a graphics subsystem with

UMA memory, and the Linux operating system

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material)

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 750M graphics subsystem, and the Windows Standard operating system (includes replacement material)

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 750M graphics subsystem, and the Windows Professional operating system (includes replacement material)

720565-601

720565-501

720565-001

741653-001

741653-501

741653-601

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 740M graphics subsystem, and the Linux operating system (includes replacement material)

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 740M graphics subsystem, and the Windows Standard operating system (includes replacement material)

746447-001

746447-501

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 740M graphics subsystem, and the Windows Professional operating system (includes replacement material)

746447-601

For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the Linux operating system (includes replacement material)

746449-001

746449-501 For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the

Windows Standard operating system (includes replacement material)

For use on computer models equipped with UMA memory, the Intel HM87 chipset, and the

Windows Professional operating system (includes replacement material)

746449-601

749752-001 For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 840M graphics subsystem, and the Linux operating system (includes replacement material)

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 840M graphics subsystem, and the Windows Standard operating system (includes replacement material)

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 840M graphics subsystem, and the Windows Professional operating system (includes replacement material)

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 840M graphics subsystem, 47 W, and the Linux operating system (includes replacement material)

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 840M graphics subsystem, 47 W, and the Windows Standard operating system

(includes replacement material)

For use on computer models equipped with discrete memory, the Intel HM87 chipset, the

GeForce 840M graphics subsystem, 47 W, and the Windows Professional operating system

(includes replacement material)

749752-501

749752-601

749753-001

749753-501

749753-601

Component replacement procedures 65

Before removing the system board, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see Service door on page 42 )

b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see Hard drive on page 46 )

d.

Base enclosure (see

Base enclosure on page 53 )

e.

Display assembly (see

Display assembly on page 55

) f.

Fan (see

Fan on page 63 )

NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

● Memory module (see

Memory module on page 48

)

● Heat sink (see

Heat sink on page 70

)

● Processor (see

Processor on page 75 )

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Remove the system board:

1.

Disconnect the following cables from the system board:

(1) Fingerprint reader board ribbon cable

(2) Connector board cable

(3) Connector board ribbon cable

(4) Power connector cable

(5) Display panel ribbon cable

(6) Webcam/microphone module cable

(7) Wireless antenna cables

Component replacement procedures 67

2.

Disconnect the following cables from the system board:

(1) Rear speaker cable

(2) Subwoofer cable

(3) Front speaker cable

(4) TouchPad ribbon cable

(5) Keyboard ribbon cable

(6) Power button board ribbon cable

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3.

Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover.

4.

Lift the left side of the system board (1) until it rests at an angle.

5.

Remove the system board (2) by sliding it up and to the left an angle.

Reverse this procedure to install the system board.

Component replacement procedures 69

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Description

For use only on computer models equipped with an AMD processor and discrete memory

For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory

For use only on computer models equipped with the Intel HM87 chipset and a GeForce 750M graphics subsystem

For use only on computer models equipped with the Intel HM87 chipset and a GeForce 740M graphics subsystem

For use only on computer models equipped with the Intel HM87 chipset and a graphics subsystem with UMA memory

Spare part number

720576-001

720539-001

720542-001

722389-001

720541-001

Before removing the heat sink, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see Service door on page 42 )

b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see Hard drive on page 46 )

d.

Base enclosure (see

Base enclosure on page 53 )

e.

Display assembly (see

Display assembly on page 55

) f.

Fan (see

Fan on page 63 )

g.

System board (see

System board on page 64

)

Remove the heat sink:

1.

Turn the system board upside down, with the front toward you.

NOTE: Steps 2 and 3 apply to computer models equipped with an AMD processor and a graphics subsystem with discrete memory.

2.

Following the 1 through 7 sequence stamped into the heat sink, loosen the four Phillips

PM2.0×11.0 captive screws and the three Phillips PM2.0×7.5 captive screws (1) that secure the heat sink to the system board.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3.

Remove the heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: Steps 4 and 5 apply to computer models equipped with an Intel processor and a graphics subsystem with discrete memory.

4.

Following the 1 through 8 sequence stamped into the heat sink, loosen the eight Phillips

PM2.0×11.0 captive screws (1) that secure the heat sink to the system board.

Component replacement procedures 71

5.

Remove the heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: Steps 6 and 7 apply to computer models equipped with a graphics subsystem with

UMA memory.

6.

Following the 1 through 4 sequence stamped into the heat sink, loosen the four Phillips

PM2.0×11.0 captive screws (1) that secure the heat sink to the system board.

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7.

Remove the heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.

1.

Clean and then replace the thermal paste used on the processor (1) and the heat sink section

(2) that services it.

2.

If the heat sink has a graphics subsystem chip (3) and the heat sink section (4) that services it, clean and then replace that thermal paste.

Component replacement procedures 73

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the heat sink.

Processor

NOTE: The processor spare part kit includes replacement thermal material.

Description Spare part number

AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0- MB L2 cache,

DDR3, quad core, 35 W)

713548-001

713551-001 AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB L2 cache,

DDR3, quad core, 35 W)

AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0- MB L2 cache,

DDR3, dual core, 35 W)

AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0- MB L2 cache,

DDR3, dual core, 35 W)

713550-001

713549-001

723523-001 Intel Quad Core i7-4900MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0

MB L3 cache, 47 W)

Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0

MB L3 cache, 47 W)

Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.0

MB L3 cache, 37 W)

Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0

MB L3 cache, 47 W)

723524-001

723522-001

723521-001

Component replacement procedures 75

Description

Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600- MHz FSB, 3.0

MB L3 cache, 37 W; includes replacement thermal material)

Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0

MB L3 cache, 37 W; includes replacement thermal material)

Intel Dual Core i3-4000M 2.40 GHz processor 1600 MHz, 3.0 MB L3 cache, 37 W; includes replacement thermal material)

Spare part number

738201-001

737328-001

737327-001

Before removing the processor, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see Service door on page 42 )

b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see Hard drive on page 46 )

d.

Base enclosure (see

Base enclosure on page 53 )

e.

Display assembly (see

Display assembly on page 55

) f.

Fan (see

Fan on page 63 )

g.

System board (see

System board on page 64

) h.

Heat sink (see

Heat sink on page 70

)

Remove the processor:

1.

Use a flat-bladed screw driver (1) to turn the processor locking screw (2) one-half turn counterclockwise, until you hear a click.

76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2.

Lift the processor (3) straight up, and remove it.

NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor.

Reverse this procedure to install the processor.

Component replacement procedures 77

Connector board

Description

For use only on computer models equipped with an AMD processor

For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory

For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory

Spare part number

720579-001

723372-001

720554-001

Before removing the connector board, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see Service door on page 42 )

b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see Hard drive on page 46 )

d.

Base enclosure (see

Base enclosure on page 53 )

Remove the connector board:

1.

Disconnect the connector board cable (1) from the system board.

2.

Release the connector board cable from the routing clips (2) built into the top cover and routing channel (3) between the subwoofer and left front speaker.

3.

Release the ZIF connector (4) to which the connector board ribbon cable is attached, and then disconnect the connector board ribbon cable from the system board.

78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4.

Detach the connector board ribbon cable (5) from the base enclosure. (The connector board ribbon cable is attached to the top cover with double-sided tape.)

5.

Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover.

6.

Lift the right side of the connector board (2) until it rests at an angle.

7.

Remove the connector board (3) by sliding it up and to the right at an angle.

Reverse this procedure to install the connector board.

Component replacement procedures 79

Power connector cable

Description

Power connector cable

Power connector cable for use on computer models equipped with an Intel processor and a graphics subsystem with discrete memory

Spare part number

720537-001

720538-001

Before removing the power connector cable, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see Service door on page 42 )

b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see Hard drive on page 46 )

d.

Base enclosure (see

Base enclosure on page 53 )

Remove the power connector cable:

1.

Disconnect the power cable (1) from the system board.

2.

Release the power connector cable from the clips (2) built into the keyboard shield.

3.

Release the power connector (3) from the clips and mold built into the top cover.

4.

Remove the power connector cable (4).

Reverse this procedure to install the power connector cable.

80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Subwoofer

Description

Subwoofer (includes cable and 3 isolators)

Spare part number

720563-001

Before removing the subwoofer, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see

Service door on page 42

) b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see

Hard drive on page 46

) d.

Base enclosure (see

Base enclosure on page 53 )

Remove the subwoofer:

1.

Disconnect the subwoofer cable (1) from the system board.

2.

Remove the three Phillips PM2.5×6.2 screws (2) that secure the subwoofer to the top cover.

Component replacement procedures 81

3.

Remove the subwoofer (3).

NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer.

Reverse this procedure to install the subwoofer.

82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Rear speakers

Description

Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators)

Spare part number

720561-001

Before removing the rear speakers, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see

Service door on page 42

) b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see

Hard drive on page 46

) d.

Base enclosure (see

Base enclosure on page 53 )

Remove the rear speakers:

1.

Disconnect the rear speaker cable (1) from the system board.

2.

Release the rear speaker cables from the clips (2) and routing channel built into the top cover.

3.

Remove the four Phillips PM2.5×6.2 screws (3) that secure the rear speakers to the top cover.

Component replacement procedures 83

4.

Remove the rear speakers (4).

NOTE: The rear speakers includes four rubber isolators (5). These isolators are crucial to the performance of the rear speakers.

Reverse this procedure to install the rear speakers.

84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fingerprint reader board

Description

Fingerprint reader board (includes bracket and cable)

Spare part number

720543-001

Before removing the fingerprint reader board, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see

Service door on page 42

) b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see

Hard drive on page 46

) d.

Base enclosure (see

Base enclosure on page 53 )

e.

Base enclosure (see

Base enclosure on page 53 )

f.

Subwoofer (see

Subwoofer on page 81

)

Remove the fingerprint reader board:

1.

Release the ZIF connector (1) to which the fingerprint reader board ribbon cable is attached, and then disconnect the fingerprint reader board ribbon cable from the system board.

2.

Detach the fingerprint reader board ribbon cable (2) from the base enclosure. (The fingerprint reader board ribbon cable is attached to the top cover with double-sided tape.)

3.

Remove the Phillips PM2.0×2.9 screw (3) that secures the fingerprint reader board bracket and board to the top cover.

4.

Slide the fingerprint reader board bracket (4) to the left, and then lift it straight up to remove it.

Component replacement procedures 85

5.

Remove the fingerprint reader board (5) and cable.

Reverse this procedure to install the fingerprint reader board.

Front speakers

Description

Front speakers (include left and right front speakers, 2 cables, and 4 isolators)

Spare part number

720562-001

Before removing the front speakers, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see Service door on page 42 )

b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see Hard drive on page 46 )

d.

Base enclosure (see

Base enclosure on page 53 )

e.

System board (see

System board on page 64

)

86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Remove the front speakers:

1.

Release the front speaker cables from the clips (1) and routing channel built into the TouchPad.

2.

Remove the four Phillips PM2.5×6.2 screws (2) that secure the front speakers to the top cover.

3.

Remove the front speakers (3).

NOTE: The front speakers includes four rubber isolators (4). These isolators are crucial to the performance of the front speakers.

Reverse this procedure to install the front speakers.

Component replacement procedures 87

TouchPad assembly

Description

TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables)

Spare part number

722972-001

Before removing the TouchPad, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see Service door on page 42 )

b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see Hard drive on page 46 )

d.

Base enclosure (see

Base enclosure on page 53 )

e.

System board (see

System board on page 64

) f.

Front speakers (see

Front speakers on page 86

)

Remove the TouchPad:

1.

Remove the two Phillips PM2.0×2.9 screws (1) that secure the TouchPad bracket to the top cover.

88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2.

Remove the TouchPad bracket (2).

3.

Release the two pieces of grounding tape (1) that connect the TouchPad to the top cover.

4.

Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover.

NOTE: The second and third screws include two rubber washers (3). These washers are crucial to the performance of the TouchPad.

5.

Lift the rear edge of the TouchPad (4) until it rests at an angle.

Component replacement procedures 89

6.

Slide the TouchPad (5) toward the back of the top cover, and then lift the TouchPad straight up and remove it.

Reverse this procedure to install the TouchPad.

90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description

Power button board (includes cable)

Spare part number

720553-001

Before removing the power button board, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see

Service door on page 42

) b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see

Hard drive on page 46

) d.

Base enclosure (see

Base enclosure on page 53 )

e.

System board (see

System board on page 64 )

Remove the power button board:

1.

Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover with double-sided tape.)

2.

Remove the Phillips PM2.0×2.9 screw (2) that secures the power button board to the top cover.

3.

Release the clip (3) that secures the power button board to the top cover.

4.

Remove the power button board (4).

Reverse this procedure to install the power button board.

Component replacement procedures 91

Keyboard

NOTE: The keyboard spare part kit includes a keyboard cable.

For use in country/region Spare part number

For use in country/region Spare part number

Keyboard with backlight (includes backlight cable):

For use on computer models equipped with an Intel processor in Belgium

720244-A41 For use on computer models equipped with an

Intel processor in Portugal

For use in Canada 720244-DB1

For use on computer models equipped with an Intel processor in the Czech Republic and Slovakia

720244-FL1

720244-DH1

For use on computer models equipped with an

Intel processor in Russia

For use on computer models equipped with an

Intel processor in Saudi Arabia

For use in South Korea For use on computer models equipped with an Intel processor in Denmark,

Finland, and Norway

For use on computer models equipped with an Intel processor in France

720244-051

For use on computer models equipped with an Intel processor in Germany

720244-041

For use on computer models equipped with an

Intel processor in Spain

For use on computer models equipped with an

Intel processor in Switzerland

For use on computer models equipped with an Intel processor in Greece

720244-151

For use on computer models equipped with an Intel processor in Italy

For use on computer models equipped with an Intel processor in Japan

720244-061

720244-291

For use on computer models equipped with an

Intel processor in Taiwan

For use on computer models equipped with an

Intel processor in Thailand

For use on computer models equipped with an

Intel processor in Turkey

720244-131

720244-251

720244-171

720244-AD1

720244-071

720244-BG1

720244-AB1

720244-281

720244-141

For use in Latin America 720244-161 For use on computer models equipped with an

Intel processor in the United Kingdom

For use in the United States

720244-031

For use on computer models equipped with an Intel processor for use internationally

720244-B31 720244-001

Keyboard with pointing stick (includes keyboard cable and pointing stick cable)

For use in the United States 720242-001 For use on computer models equipped with an Intel processor in France

720242-051

For use on computer models equipped with an Intel processor in Italy

720242-061

92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Before removing the keyboard, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the battery (see Battery on page 41 ), and then remove the following components:

a.

Service door (see

Service door on page 42

) b.

mSATA SSD (see

mSATA SSD on page 43

) c.

Hard drive (see

Hard drive on page 46

) d.

Base enclosure (see

Base enclosure on page 53 )

e.

System board (see

System board on page 64 )

f.

Connector board (see Connector board on page 78 )

g.

Subwoofer (see

Subwoofer on page 81

) h.

Rear speaker (see

Rear speakers on page 83 )

i.

Power button board (see Power button board on page 91

)

Remove the keyboard:

1.

Remove the seven Phillips PM2.0×2.9 screws (1) that secure the keyboard shield to the computer.

2.

Release the ground loop tape (2).

Component replacement procedures 93

3.

Remove the keyboard shield (3).

CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield (4).

The keyboard shield is available using spare part number 720544-001.

4.

Partially open the computer.

5.

Insert a thin tool into the keyboard release hole in the memory module compartment, and then press on the back of the keyboard until the keyboard disengages from the computer.

6.

Turn the computer right-side up with the front toward you.

7.

Remove the two Phillips PM2.0×2.9 screws (1) that secure the keyboard to the top cover.

8.

Release the keyboard (2) by sliding it toward the TouchPad.

94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

9.

Remove the keyboard (3).

Reverse this procedure to install the keyboard.

Component replacement procedures 95

7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics

(UEFI)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup

Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc , and then press f10 .

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn + esc (if you are already in Windows) or by using Setup Utility (BIOS).

1.

Start Setup Utility (BIOS) (see

Starting Setup Utility (BIOS) on page 96

.

2.

Use the arrow keys to select Main.

3.

To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter.

4.

Select Yes.

96 Chapter 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the

AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1.

From the Start screen, type support, and then select the HP Support Assistant app.

2.

Click Updates and tune-ups, and then click Check for HP updates now.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps: a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:

1.

From the Start screen, type e, and then select File Explorer.

2.

Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

Using HP PC Hardware Diagnostics (UEFI) 97

To start HP PC Hardware Diagnostics UEFI:

1.

Turn on or restart the computer, quickly press esc , and then press f2 .

The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a.

Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 98

.

b.

Hard drive c.

BIOS

2.

Click the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc .

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.

1.

Go to http://www.hp.com

.

2.

Click Support & Drivers, and then click the Drivers & Software tab.

3.

Enter the product name in the text box, and then click Search.

4.

Select your computer model, and then select your operating system.

5.

In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

98 Chapter 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

8 Ubuntu Linux – Using Setup Utility

(BIOS) and System Diagnostics

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup

Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from operating properly.

Starting Setup Utility

▲ Turn on or restart the computer. While the computer is booting press esc . When the Startup menu is displayed, press f10 .

Using Setup Utility

Changing the language of Setup Utility

1.

Start Setup Utility.

2.

Use the arrow keys to select System Configuration > Language, and then press enter .

3.

Use the arrow keys to select a language, and then press enter .

4.

When a confirmation prompt with your language selected is displayed, press enter .

5.

To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving

Changes, and then press enter .

Your change takes effect immediately.

Navigating and selecting in Setup Utility

Setup Utility does not support the TouchPad. Navigation and selection are by keystroke.

● To choose a menu or a menu item, use the arrow keys.

● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or f5 and f6 .

● To select an item, press enter .

● To close a text box or return to the menu display, press esc .

● To display additional navigation and selection information while Setup Utility is open, press f1 .

Starting Setup Utility 99

Displaying system information

1.

Start Setup Utility.

2.

Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed.

3.

To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit

Discarding Changes, and then press enter .

Restoring factory default settings in Setup Utility

1.

Start Setup Utility.

2.

Use the arrow keys to select Exit > Load Setup Defaults, and then press enter .

3.

When the Setup Confirmation is displayed, press enter .

4.

To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving

Changes, and then press enter .

The Setup Utility factory settings take effect when the computer restarts.

NOTE: Your password, security, and language settings are not changed when you restore the factory settings.

Exiting Setup Utility

● To exit Setup Utility and save your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter .

● To exit Setup Utility without saving your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter .

100 Chapter 8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by using

Setup Utility.

1.

Start Setup Utility.

2.

If the system information is not displayed, use the arrow keys to select the Main menu.

BIOS and other system information is displayed.

3.

To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter .

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the

AC adapter. Do not download or install a BIOS update while the computer is running on battery power, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Suspend or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1.

Access the page on the HP website that provides software for your computer.

2.

Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

3.

At the download area, follow these steps: a.

Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete.

Updating the BIOS 101

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Using Advanced System Diagnostics

Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System

Diagnostics:

● Start-up test—This test analyzes the main computer components that are required to start the computer.

● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.

● Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

● Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.

● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery.

● System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.

You can view system information and error logs in the Advanced System Diagnostics window.

To start Advanced System Diagnostics:

1.

Turn on or restart the computer. While the computer is booting press esc . When the Startup menu is displayed, press f2 .

2.

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc .

102 Chapter 8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics

9 Specifications

Computer specifications

Metric U.S.

Dimensions

HP ENVY TouchSmart 15 Notebook PC

Width

Depth

Height (front to rear)

Weight

HP ENVY 15 Notebook PC

Width

Depth

Height (front to rear)

37.95 cm

25.07 cm

1.89 to 2.99 cm

2.76 kg

14.94 in

9.87 in

0.74 to 1.18 in

6.08 lbs

37.95 cm

25.07 cm

1.69 to 2.79 cm

2.20 kg

14.94 in

9.87 in

0.67 to 1.10 in

4.85 lbs Weight

Input power

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W (select models only)

Temperature

Operating

Nonoperating

Relative humidity (noncondensing)

Operating

Nonoperating

Maximum altitude (unpressurized)

5°C to 35°C

-20°C to 60°C

10% to 90%

5% to 95%

41°F to 95°F

-4°F to 140°F

Operating

Nonoperating

-15 m to 3,048 m

-15 m to 12,192 m

-50 ft to 10,000 ft

-50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

Computer specifications 103

15.6 inch (39.80 cm) display specifications

Metric

Dimensions

Height

Width

Diagonal

Number of colors

Contrast ratio

Brightness

Pixel resolution

Pitch

Format

Configuration

Backlight

Total power consumption

Viewing angle

U.S.

19.35 cm

34.42 cm

39.49 cm

7.62 in

13.55 in

15.55 in

262144

500:1 (typical)

FHD: 300 cd/m 2 (nits), HD: 200 cd/m 2 (nits) (typical)

FHD: 0.179 × 0.179 mm, HD: 0.252 × 0.252 mm

FHD: 1920 × 1080, HD: 1366 × 768

RGB vertical stripe

LED

(@ 32 x 32 mosaic) FHD: 7.2 W (maximum), HD: 3.8 W

(maximum)

±45° horizontal, +25°/-35° vertical (typical)

Hard drive specifications

1. 5 TB, 5400 rpm*

1 TB, 5400 rpm* 750 GB, 5400 rpm**

Dimensions

Height

Length

Width

Weight

9.5 mm

100.4 mm

69.9 mm

110 g

SATA

9.5 mm

100.4 mm

69.9 mm

110 g

SATA Interface type

Transfer rate

Synchronous

(maximum)

Security

6.0 GB/sec

ATA security

Seek times (typical read, including setting)

6.0 GB/sec

ATA security

Single track 1.5 ms

Average (read/write) 11/13 ms

Maximum 22 ms

1.5 ms

11/13 ms

22 ms

9.5 mm

100.4 mm

69.9 mm

110 g

SATA

6.0 GB/sec

ATA security

1.5 ms

11/13 ms

22 ms

640 GB, 5400 rpm**

9.5 mm

100.4 mm

69.9 mm

110 g

SATA

6.0 GB/sec

ATA security

1.5 ms

11/13 ms

22 ms

500 GB, 5400 rpm**

7.0 mm

100.4 mm

69.9 mm

110 g

SATA

6.0 GB/sec

ATA security

1.5 ms

11/13 ms

22 ms

104 Chapter 9 Specifications

1. 5 TB, 5400 rpm*

1 TB, 5400 rpm* 750 GB, 5400 rpm**

640 GB, 5400 rpm**

500 GB, 5400 rpm**

Logical blocks

Disk rotational speed

2,930,277,168 1,953,525,168 1,465,149,168

5400 rpm

1,250,263,728

Operating temperature

0°C to 60°C (32°F to 140°F)

*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

976,773,168

Hard drive specifications 105

10 Windows – Backing up, restoring, and recovering

Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

This chapter provides information about the following processes:

● Creating recovery media and backups

● Restoring and recovering your system

NOTE: This chapter describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type help , and then select Help and Support.

Creating recovery media and backups

1.

After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

● System Recovery—Reinstalls the original operating system and the programs that were installed at the factory.

● Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.

● Factory Reset—Restores the computer to the state its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

See

Creating HP Recovery media on page 106

.

2.

Use the Windows tools to create system restore points and create backups of personal information. For more information and steps, see Windows Help and Support. From the Start screen, type help , and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP

106 Chapter 10 Windows – Backing up, restoring, and recovering

Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required.

● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable

Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.

● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the

HP website. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html

. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a

USB port on an external device, such as a USB hub.

● Be sure that the computer is connected to AC power before you begin creating the recovery media.

● The creation process can take up to an hour or more. Do not interrupt the creation process.

● If necessary, you can exit the program before you have finished creating all of the recovery

DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP

Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1.

From the Start screen, type recovery, and then select HP Recovery Manager.

2.

Select Recovery Media Creation, and follow the on-screen instructions to continue.

If you ever need to recover the system, see

Recovering using HP Recovery Manager on page 108

.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information and steps, see Help and Support. From the Start screen, type help , and then select Help and Support.

● If you need to correct a problem with a preinstalled application or driver, use the Drivers and

Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers

and Applications Reinstall, and follow the on-screen instructions.

● If you want to reset your computer using a minimized image, you can choose the HP Minimized

Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image

Recovery installs only drivers and hardware-enabling applications. Other applications included in

Restore and recovery 107

the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager.

For more information, see Recovering using HP Recovery Manager on page 108 .

● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media. For more information, see

Recovering using HP Recovery Manager on page 108 .

● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see

Recovering using HP Recovery Manager on page 108 .

● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition on page 109

.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options:

● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.

● Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.

● Factory Reset—Restores the computer to the state its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image

Recovery.

What you need to know

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.

● HP Recovery media must be used if the computer hard drive fails.

● To use the Factory Reset or System Recovery options, you must use HP Recovery media.

● If the HP Recovery media do not work, you can obtain recovery media for your system from the

HP website. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html

.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you wish to retain.

Using the HP Recovery partition (select models only)

The HP Recovery partition allows you to perform a system recovery or a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.

108 Chapter 10 Windows – Backing up, restoring, and recovering

To start HP Recovery Manager from the HP Recovery partition:

1.

Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2.

Select Troubleshoot from the boot options menu.

3.

Select Recovery Manager, and follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1.

If possible, back up all personal files.

2.

Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.

– or –

Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See Changing the computer boot order on page 109 .

3.

Follow the on-screen instructions.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

To change the boot order:

1.

Insert the HP Recovery media you created.

2.

Restart the computer.

3.

Press and hold esc while the computer is restarting, and then press f9 for boot options.

4.

Select the optical drive or USB flash drive you want to boot from.

5.

Follow the on-screen instructions.

Removing the HP Recovery partition

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows

Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery

Manager option for minimized image recovery. Create HP Recovery media before removing the

Recovery partition to ensure you have recovery options; see

Creating HP Recovery media on page 106 .

Restore and recovery 109

Follow these steps to remove the HP Recovery partition:

1.

From the Start screen, type recovery, and then select HP Recovery Manager.

2.

Select Remove Recovery Partition, and follow the on-screen instructions to continue.

110 Chapter 10 Windows – Backing up, restoring, and recovering

11 Ubuntu Linux – Backing up, restoring, and recovering

Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

Performing a system recovery

The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state.

You can create an image restore DVD using an optional external DVD±RW optical drive. You can also create a restore image on a USB storage device.

CAUTION: Using Restore completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled.

Personal files must be restored from a backup.

NOTE: HP recommends that you create the image restore in the event of a system failure.

Creating the restore DVDs

The restore creation software creates a set of system restore discs using blank, writable DVDs (DVD-

R or DVD+R). HP recommends using blank DVD+R discs from a manufacturer you trust, because these recovery DVDs are so important. You need approximately 3 blank DVD+R discs. The program states how many discs are needed at the beginning of the process.

To create restore DVDs:

1.

Click the System menu icon at the far right of the top panel, and then click System Settings >

Backup.

2.

Select Storage from the panel on the left side of the window, click the down-arrow next to

Backup Location, and select the DVD from the drop-down list.

3.

Select Overview from the panel on the left side of the window, and then click Back Up Now.

4.

Follow the on-screen instructions.

Creating a restore image on a USB device

NOTE: Be sure AC power is connected to the computer you begin.

Verify the exact amount of free space on your storage device before you begin the creation process.

For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8

GB of space. HP recommends that you use a 16 GB device or above for best results.

IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.

Performing a system recovery 111

To create the restore image:

1.

Click the System menu icon at the far right of the top panel, and then click System Settings >

Backup.

2.

Select Storage from the panel on the left side of the window, click the down-arrow next to

Backup location, and select the USB device from the drop-down list.

NOTE: If the USB device is not listed in the drop-down list for Backup Location, select Local

Folder, and then click the Choose Folder button. Select the USB device from the panel on the left side of the Choose Folder window, and click OK.

3.

Select Overview from the panel on the left side of the window, and then click Backup Now.

4.

Follow the on-screen instructions.

Performing recovery using the restore media

NOTE: The following procedure uses the F11 BIOS Recovery feature to perform the recovery.

1.

If possible, back up all personal files.

2.

Shut down the computer.

3.

Be sure the restore DVD or USB device is connected to the computer.

4.

Restart the computer.

5.

Using the arrow keys, select Recovery, and then press enter .

6.

Follow the on-screen instructions.

NOTE: If you are unable to boot (start up) your computer with the primary operating system, and you did not create a system recovery disc, you must purchase an Ubuntu Operating System DVD to reinstall the operating system. For additional information, refer to the Worldwide Telephone Numbers booklet for more information.

Backing up your information

You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, discs, or the Ubuntu

One website. Back up your system at the following times:

● At regularly scheduled times

● Before the computer is repaired or restored

● Before you add or modify hardware or software

To back up your home directory files to the Ubuntu website using the Deja Dup Backup Tool:

NOTE: Before you back up your information, be sure you have designated a location to save the backup files.

1.

Click the System menu icon at the far right of the top panel, and then click System Settings >

Backup icon.

2.

Select Folders from the panel on the left side of the window, and beneath Folders to back up, select the folders to back up.

112 Chapter 11 Ubuntu Linux – Backing up, restoring, and recovering

3.

Select Storage from the panel on the left side of the window, click the down-arrow next to

Backup Location, and select Ubuntu One from the drop-down list.

4.

Select Overview from the panel on the left side of the window, and then click Back Up Now.

NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process.

To restore backup files:

1.

Click the System menu icon at the far right of the top panel, and then click System Settings >

Backup icon.

2.

Click Restore, select the location of the backup files and the folder name, and then click

Forward.

3.

Under Restore from When?, select the date of the files to be restored and click Forward.

4.

Select the location and folder where the files are to be restored and click Forward.

5.

Follow the on-line instructions.

6.

Click Restore to start restoring the files, or click Cancel to cancel the operation.

NOTE: You may also back up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it is an easy way to keep your backups off-site and safe from any disaster.

Backing up your information 113

12 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to

120 V ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320

Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

114 Chapter 12 Power cord set requirements

Requirements for specific countries and regions

Country/region

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

Denmark

Finland

France

Germany

India

Israel

Italy

Japan

The Netherlands

New Zealand

Norway

The People's Republic of China

Saudi Arabia

Singapore

South Africa

South Korea

Sweden

Switzerland

Taiwan

Thailand

The United Kingdom

Accredited agency

SANZ

NEMKO

CCC

SASO

PSB

SABS

KTL

SEMKO

SEV

BSMI

TISI

ASTA

FIMKO

UTE

VDE

ISI

SII

IMQ

JIS

KEMA

IRAM

SAA

OVE

CEBEC

ABNT

CSA

IMQ

DEMKO

Applicable note number

1

1

5

1

1

1

4

7

1

6

1

1

1

1

3

1

1

1

1

1

1

2

1

1

1

1

1

1

Requirements for specific countries and regions 115

Country/region Accredited agency Applicable note number

The United States UL 2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or

1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.

116 Chapter 12 Power cord set requirements

13 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .

117

Index

A

AC adapter light 15

AC adapter, spare part numbers

27, 29

action keys 11

Advanced System Diagnostics using for Ubuntu Linux

computer models 102

antenna

locations 9

removal 62

spare part number 25, 31, 63

Antenna Kit, spare part number

25, 31

audio, product description 6

audio-in jack 15 audio-out jack 15

B backups for Ubuntu Linux computer

models 111

for Windows computer

models 106

personal information for Ubuntu

Linux computer models 112

base enclosure

removal 53 spare part number 23, 31, 53

battery

removal 41 spare part numbers 24, 29, 41

battery bay 16 battery release latch 16

BIOS determining version for Ubuntu

Linux computer models 101

determining version for

Windows computer models

96

downloading an update for

Ubuntu Linux computer

models 101

downloading an update for

Windows computer models

97

updating for Ubuntu Linux

computer models 101

updating for Windows computer

models 96

Bluetooth label 18

boot order changing HP Recovery

Manager for Windows

computer models 109

bottom 18

bottom components 16

button components 10

buttons

power 10

TouchPad 13

C

cables, service considerations 36

caps lock light 12

chipset, product description 2

components

bottom 16

buttons 10

display 9

keys 11

left-side 13

lights 12

right-side 15

speakers 10

TouchPad 13

computer

major components 19

specifications 103

connector board

removal 78

spare part numbers 21, 31,

32, 33, 78

connectors, service

considerations 36

D default settings, restoring for

Ubuntu Linux computer models

100

deleted files restoring for Windows computer

models 107

Digital Media Card Reader 14

display

components 9

specifications 104

display assembly

removal 55

spare part numbers 20, 31, 55

display bezel

removal 58

spare part number 25, 31, 59

display enclosure, spare part

number 25, 31

display panel

product description 4

removal 60

spare part numbers 25, 31, 60

display panel cable

removal 60

spare part number 25, 31, 61

drives, preventing damage 36

DVD±RW Double-Layer with

SuperMulti Drive

precautions 36

spare part number 26, 28

E

electrostatic discharge 36

equipment guidelines 39

esc key 11

Ethernet, product description 6

F factory settings, restoring for

Ubuntu Linux computer models

100

fan

removal 63 spare part number 23, 29, 63

118 Index

fingerprint reader board

removal 85 spare part number 21, 31, 85

fingerprint reader light 12

fingerprint reader, location 10

fn key 11

front speakers

removal 86 spare part number 23, 32, 86

G

graphics, product description 3

grounding guidelines 36

guidelines

equipment 39

grounding 36

packaging 38 transporting 38 workstation 38

H hard drive

precautions 36

product description 5

removal 46

spare part numbers 24, 26,

28, 29, 46

specifications 104

hard drive bracket

illustrated 27

removal 47

hard drive connector cable

illustrated 27

removal 47

Hard Drive Hardware Kit

contents 27

spare part number 24, 27, 31

hard drive light 14

HDMI port 14

HDMI-to-VGA adapter, spare part

number 27, 29

headphone jack 15

heat sink

removal 70

spare part numbers 23, 31,

hinge

32, 70

removal 61 spare part number 25, 31, 61

hinge bracket

removal 61

spare part number 62

hinge cover

removal 59 spare part number 59

HP PC Hardware Diagnostics

(UEFI) downloading for Windows

computer models 98

using on Windows computer

models 97

HP Recovery Manager correcting boot problems for

Windows computer models

109

for Windows computer

models 108

starting for Windows computer

models 109

HP Recovery media creating for Windows computer

models 106

recovery for Windows computer

models 109

HP Recovery partition for Windows computer

models 109

recovery for Windows computer

models 108

removing for Windows

computer models 109

I

integrated numeric keypad 11

J jacks

audio-in 15 audio-out 15 headphone 15 microphone 15 network 15

RJ-45 (network) 15

K

key components 11

keyboard

product description 7

removal 92

spare part numbers 20, 29,

30, 31, 92

keyboard shield

removal 93

spare part number 21, 31, 94

keys

action 11 esc 11 fn 11 integrated numeric keypad 11 num lk 11 operating system key 11

Windows key 11

L labels

Bluetooth 18 regulatory 18

serial number 17 service 17

wireless certification 18

WLAN 18

left-side components 13

light components 12

lights

AC adapter 15

caps lock 12 fingerprint reader 12

hard drive 14

mute 12

power 12, 14

RJ-45 (network) status 15

webcam 9

wireless 12

M mass storage device

illustrated 26

precautions 36

spare part numbers 26

memory module

product description 5

removal 48

spare part numbers 24, 29, 48

microphone

location 9

product description 6

microphone jack 15

Index 119

minimized image creating for Windows computer

models 108

minimized image recovery for Windows computer

models 108

model name 1

mSATA SSD

product description 5

removal 43 spare part number 27, 32, 43

mSATA SSD drive

spare part number 24

mute light 12

N

network jack 15

num lk key 11

O

operating system key 11

operating system, product

description 8

optical drive

precautions 36

spare part number 26, 28

original system recovery for Windows computer

models 108

P

packaging guidelines 38

plastic parts, service

considerations 35

Plastics Kit, spare part number

42

pointing device, product

description 7

ports

HDMI 14

product description 7

USB 3.0 14, 15

power button 10

power button board

removal 91 spare part number 20, 31, 91

power connector 15

power connector cable

removal 80 spare part numbers 21, 31, 80

power cord requirements for all countries

114

requirements for specific

countries and regions 115

set requirements 114

spare part numbers 27, 28

power light 12, 14

power requirements, product

description 7

processor

removal 75

spare part numbers 22, 29,

33, 75, 76

processor, product description 1

product description

audio 6

chipset 2

display panel 4

Ethernet 6 external media cards 6

graphics 3

hard drive 5

keyboard 7

memory module 5

microphone 6

mSATA SSD 5

operating system 8

pointing device 7 ports 7 power requirements 7

processors 1 product name 1

security 7

serviceability 8

video 6 wireless 6

product name 1

product name and number,

computer 17

R rear speakers

removal 83 spare part number 21, 32, 83

recovery discs for Windows computer

models 107, 109

for Windows computer

models 108

HP Recovery Manager for

Windows computer models

108

media for Windows computer

models 109

starting for Windows computer

models 109

supported discs for Windows

computer models 107

USB flash drive for Windows

computer models 109

using HP Recovery media for

Windows computer models

107

recovery media creating for Windows computer

models 106

creating using HP Recovery

Manager for Windows

computer models 107

recovery partition for Windows computer

models 108

removing for Windows

computer models 109

regulatory information

regulatory label 18 wireless certification labels 18

removal/replacement

procedures 40, 51

restore recovery for Ubuntu Linux

computer models 112

Windows File History 107

restore DVDs for Ubuntu Linux computer

models 111

restore USB device for Ubuntu Linux computer

models 111

right-side components 15

RJ-45 (network) jack 15

RJ-45 (network) jack status light

15

RTC battery

removal 51

spare part numbers 23, 28,

29, 51

120 Index

rubber feet

removal 53 spare part number 53

Rubber Kit, spare part number

23, 31

S

Screw Kit, spare part number 28,

31

security cable slot, location 13

security, product description 7

serial number 17 serial number, computer 17

service considerations

cables 36 connectors 36

plastic parts 35

service door

location 16

removal 42 spare part number 24, 31, 42

service labels

locating 17

serviceability, product

description 8

Setup Utility changing the language for

Ubuntu Linux computer

models 99

displaying system information for Ubuntu Linux computer

models 100

exiting for Ubuntu Linux

computer models 100

navigating for Ubuntu Linux

computer models 99

restoring default settings for

Ubuntu Linux computer

models 100

selecting for Ubuntu Linux

computer models 99

starting for Ubuntu Linux

computer models 99

Setup Utility (BIOS), using 96

speaker components 10

speakers

location 10, 16

removal 81, 83, 86

spare part numbers 21, 23,

32, 81, 83, 86

specifications

computer 103

display 104 hard drive 104

SSD

precautions 36

spare part number 24, 26, 27,

34

subwoofer

location 16

removal 81 spare part number 23, 32, 81

supported discs recovery for Windows computer

models 107

system board

removal 64

spare part numbers 21, 22,

32, 33, 34, 64, 65

system information, displaying for

Ubuntu Linux computer models

100

system recovery for Ubuntu Linux computer

models 111

for Windows computer

models 108

system restore point creating for Windows computer

models 106

T

tools required 35

top cover, spare part number 20,

32

TouchPad assembly

removal 88 spare part number 21, 32, 88

TouchPad button 13

TouchPad components 13

TouchPad zone 13

transporting guidelines 38

traveling with the computer 18

U

USB 3.0 port 14, 15

V

vent 14, 16

video, product description 6

W

webcam 9 webcam light 9

webcam/microphone module

removal 62

spare part number 25, 31, 62

Windows

File History 107 restoring files 107

system restore point 106

Windows key 11

wireless antenna

locations 9

removal 62

spare part number 25, 31, 63

wireless certification label 18

wireless light 12

wireless, product description 6

WLAN device 18

WLAN label 18

WLAN module

removal 44

spare part numbers 23, 28,

29, 44

workstation guidelines 38

Index 121

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