Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Operations Guide This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON All brand names, product names and trademarks are the property of their respective owners. ©2004 Crestron Electronics, Inc. Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Contents 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 1 Introduction ............................................................................................................................... 1 Features and Functions ................................................................................................ 1 Specifications .............................................................................................................. 3 Physical Description.................................................................................................... 5 Tilt Angle Tension Adjustment ................................................................................... 7 Industry Compliance ................................................................................................... 7 Setup .......................................................................................................................................... 8 Network Wiring........................................................................................................... 8 Identity Code ............................................................................................................... 9 Configuring the Touchpanel........................................................................................ 9 Hardware Hookup ..................................................................................................... 14 Recommended Cleaning............................................................................................ 16 Programming Software ............................................................................................................ 17 Programming with the Crestron AppBuilder............................................................. 18 Programming with SIMPL Windows ........................................................................ 18 Programming with VisionTools® Pro-e..................................................................... 22 Reserved Join Numbers............................................................................................. 26 MultiByte International Characters ........................................................................... 27 Uploading and Upgrading........................................................................................................ 28 Communication Settings ........................................................................................... 28 Uploading a SIMPL Windows Program.................................................................... 31 Uploading a VT Pro-e Project ................................................................................... 32 Firmware Upgrade..................................................................................................... 34 Problem Solving ...................................................................................................................... 36 Troubleshooting......................................................................................................... 36 Further Inquiries ........................................................................................................ 37 Future Updates .......................................................................................................... 37 Appendix A: Configuring the RS-232 Port for Use................................................................ 38 Obtaining Communications....................................................................................... 38 Configuration Options ............................................................................................... 38 RS-232 Port Configuration........................................................................................ 38 Software License Agreement................................................................................................... 40 Return and Warranty Policies .................................................................................................. 42 Merchandise Returns / Repair Service ...................................................................... 42 CRESTRON Limited Warranty................................................................................. 42 Operations Guide - DOC. 6268 Contents • i Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Introduction Features and Functions The TPS-4000 packs all the power and performance of a Crestron Isys® panel in a compact, stylish tilt model. Its compact stature makes the TPS-4000 perfect for the home, especially in locations like home theaters, bedrooms and the home office. Featuring a 10.4-inch (26.4 cm) active matrix display, the TPS-4000 uses the 65,536color Isys engine that allows all graphics to be displayed with incredible brightness and depth. TPS-4000 Functional Summary • • • • • • • • • • • • • • • • • 10.4" (26.4 cm) diagonal active matrix color display 65,536 colors 640x480 screen resolution 16 Bit non-palette graphics 8 MB of Flash & 8 MB of DRAM memory Built-in time-based correction for stable video & graphics Balanced/unbalanced composite and S-video input; supports NTSC/PAL formats Full screen video capability Up to 4,000 digital and 4,000 analog signals; Up to 999 serial signals Built-in microphone & two speakers (half duplex intercom capable) Stores and plays WAV sound files Stereo headphone jack Fast graphics performance: imported photographs, drawings, and icons Support for downloadable fonts – proportional* and non-proportional Foreign language text Display can be tilted between 30 and 80 degrees for optimum viewing Includes a TPS-IMPC for system connection * Proportional fonts: the width of each character differs with the character shape, for example, the letter M is wider than the letter I. All characters in non-proportional fonts are spaced equally. Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 1 10.4 Inch Tilt Touchpanel Crestron Isys® TPS-4000 Multiple graphics can be displayed on the TPS-4000 without any shift in color depth or quality. The TPS-4000 can display real-time video from any Crestron balanced video distribution product or any balanced video, S-video or composite video source. The TPS-4000’s audio capabilities include stereo audio speakers that offer volume control, a built-in microphone with line-level output, built-in WAV sound file capability and line-level input from other audio sources. The TPS-4000 has the ability to transmit touch coordinates when “RS-232 Port for Touch Output” is selected. Currently Telestrator devices are supported on the TPS-4000. Refer to the “RS-232 Menu” section of “Configuring the Touchpanel” on page 13 and “Appendix: Configuring the RS-232 Port for Use” on page 38 for instructions on selecting this feature. The purpose of the TPS-4000 touchpanel is to provide an economical replacement for multiple controllers or older control panels having a complicated user interface in either a Cresnet system or an RS-232 system with a series of simpler screens each specific to the control problem at hand. Thus, a very large number of functions can be made available to the user without the confusion associated with hardware panels of that complexity. Icons, graphics, and text can dramatically increase any user's comprehension of the control environment. Devices, functions, and control zones are quickly organized and more easily accessed. 2 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Specifications The following provides a summary of specifications for the TPS-4000 touchpanel. Specifications for the TPS-4000 Touchpanel SPECIFICATION DETAILS Power Requirements 22 Watts (0.92 Amp @ 24 VDC) Default Network ID 03 Timeout Adjustable from 0 to 120 minutes (Default = 15 min.) Signal Join Maximums 4000 Digital, 4000 Analog, 999 Serial Control System Update Files1,2,3 2-Series Control System Version C2.V2004.CUZ or later2,4 CEN/CN-TVAV Version 51130V.UPZ or later CNMSX-AV/PRO Version 51125X.UPZ or later3,4 CNRACKX/-DP Version 51125W.UPZ or later3,4 CNMS, CNRACK, CNLCOMP Version 3.18.09m, l, c or later or later3 ST-CP Version 4.02.4S.UPZ or later Audio Video 3,4 • Balanced (20 kΩ) & unbalanced (10 kΩ) line level stereo input through 6-position miniterminal block connector • Maximum input level 2 Vrms single ended, 4 Vrms differential with internal volume control and two speakers • Balanced line level microphone with AGC output via 3-position mini- terminal block connector • Microphone Output Impedance: 600 Ohm balanced / 300 Ohm Unbalanced • Maximum Microphone Output: 1 Vrms single ended, 2 Vrms differential • Built-in WAV file (8bit 8kHz mono PCM type) & key click capability5 • Speaker amplification: 2 Watts per channel • Stereo headphone mini-phone jack on rear of unit • Direct Composite/S-video input through TPS-IMPC/IMW, Balanced 100 Ω, Unbalanced 75 Ω • Built-in time base correction for stable video • Video can be displayed full screen or in a window • NTSC and PAL supported (continued on next page) Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 3 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Specifications for the TPS-4000 Touchpanel (continued) SPECIFICATION Video (continued) DETAILS • Supports still and full-motion video • Brightness, contrast, hue and saturation adjustments Touchpanel Firmware TPS.V.2.060.0.csf or later Memory 8MB internal flash memory, 8MB of DRAM Screen Dimensions 10.4"/26.4 cm diagonal Screen Viewing Angles: Y Dir. (X=0o): +45o (from top), -55o (from bottom) X Dir. (Y=0o): +70o (from right), -70o (from left) Screen Resolution 640 x 480 pixels Color 16 Bit non-palette graphics with color key video window capability, 65,536 colors Display Type Touch-sensitive active matrix color LCD Enclosure High impact, black molded plastic enclosure with silver trim CPU 63MIPs Coldfire processor running Isys generation firmware Cresnet Via TPS-IMPC (included) or optional TPS-IMW RS-232 RJ-11 connector for console, telestrator, etc. Default settings: 115200, 8 bit, parity none, stop bit 1, XON/XOFF off, RTS/CTS off Operating Temperature and Humidity 50º to 113º F (10º to 45º C), Dimensions and Weight Height: 10.03 in (25.48 cm) 10 to 90% Relative Humidity (non-condensing) Width: 10.96 in (27.83 cm) Depth: 7.21 in (18.31 cm) Weight: 4.66 lbs (2.11 kg) 1 The latest versions can be obtained from the Downloads | Software Updates section of the Crestron website (www.crestron.com). Refer to NOTE after last footnote. 2 Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product Catalog for a complete list of 2-Series control systems. 3 CNX update files are required for either CNMSX-AV/PRO or CNRACKX/-DP. Filenames for CNX update files have a UPZ extension and ST-CP files are in one EXE or zipped UPZ file. To avoid program problems, make certain you are using the update file with the correct suffix letter (e.g., S, V, W, X). 4 When loading VT Pro-e files or firmware through the RS-232 port of the control system, be sure that the baud rate is at 38400 (Cresnet speed) or lower. Otherwise, the Viewport may post the “Transfer Failed” message. 5 WAV files reside in the touchpanel’s Flash memory and will affect the amount of available space for touchpanel screens. NOTE: Crestron software and any files on the website are for Authorized Crestron dealers and Crestron Authorized Independent Programmers (CAIP) only. New users may be required to register to obtain access to certain areas of the site (including the FTP site). 4 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Physical Description The TPS-4000’s 10.4-inch (26.42 cm) touch sensitive viewing screen is located on the front of the TPS-4000 touchpanel. The electronic hardware is housed in a high impact, black molded plastic enclosure with silver accent as shown in the following diagram. This touchpanel is designed for placement on a tabletop or other flat surface. It has a hinged base, which can tilt from 30 to 80 degrees. For additional information on the hinged base, refer to “Tilt Angle Tension Adjustment” on page 7. All audio, RS-232, video, network, and power connections are made at the rear panel on the base of the unit. A grille located on the front of the unit conceals two speakers and the microphone is located at the top of the touchscreen. NOTE: Video and network signals are connected to either the TPS-IMPC or TPS-IMW touchpanel interface modules. TPS-4000, Front View Physical Views of the TPS-4000 Touchpanel (Front and Back) 10.96 in (27.83 cm) 8.57 in (21.77 cm) 10.03 in (25.48 cm) 6.52 in (16.54 cm) Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 5 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Physical Views of the TPS-4000 Touchpanel (Top and Bottom) 3.90 in (9.91 cm) 0.75 in (1.91 cm) 5.40 in 7.21 in (13.72 cm) (18.31 cm) 4.10 in (10.41 cm) Physical Views of the TPS-4000 Touchpanel (Side with Min. and Max. Angle) 9.32 in (23.67 cm) 8.57 in (21.77 cm) 10.03 in (25.48 cm) TILT ANGLE 30 TO 80 DEGREES 6.86 in (17.41 cm) 1.40 in 1.20 in (3.04 cm) (3.55 cm) Sound The TPS-4000 has built-in speakers with power amplifiers. Sound can be generated by the panel using downloaded wave files (.WAV) or can be mixed in from an external line level audio source. The audio amplifiers output 2 Watts per channel. Refer to “WAV File Audio Messages” on page 23 for WAV file details. There is a built-in microphone in the touchpanel, which is amplified to produce a line level differential output. The microphone amplifier has two modes, AGC or fixed gain. The AGC is selectable using an internal join number. Refer to “Reserved Join Numbers” on page 26 for more information. A “Dynamic range” compression feature is provided for the TPS-4000. When enabled, the audio amplifier gain is reduced dynamically for loud signal levels, thus eliminating most distortion at the speakers. For quiet audio signals, the gain is not reduced. When “Dynamic range” compression is turned off (default), the audio amplifier gain remains fixed for all signal levels at the given volume setting. 6 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Interface Modules Connect the TPS-4000 to an outboard interface module, which provides expanded network, video, and audio connections for the touchpanel system. A 15-foot connecting cable assembly is supplied. Cable assemblies of other lengths are available and can be purchased from Crestron. There are two interface modules available: TPS-IMPC and TPS-IMW. The TPS-IMPC is supplied with every TPS-4000. This module is housed in a black enclosure with a labeled top panel and network, interface, audio, and video connectors. At the shorter sides of the unit, the enclosure extends to form feet at a right angle to the side. These feet have mounting holes. Consult the latest revision of the TPS-IMPC Operations Guide (Doc. 6162) for more details. The TPS-IMW is not provided with the TPS-4000; it must be purchased separately. This unit installs into a two-gang electrical box (2.5-inch depth minimum). A Decora®-style wallplate can be mounted over the unit once it is installed to offer a more eye-pleasing appearance. Consult the latest revision of the TPS-IMW Operations & Installation Guide (Doc. 5857) for more details. Tilt Angle Tension Adjustment Use a 9/64 in (3.5 mm) socket (supplied by other) with a hex drive key (allen wrench) to increase or decrease pivot tension at the base of the touchscreen. Turning the key clockwise increases tension, counterclockwise decreases tension. Tension Adjustment Screw Industry Compliance As of the date of manufacture, the TPS-4000 has been tested and found to comply with specifications for CE marking and standards per EMC and Radiocommunications Compliance Labelling (N11785). NOTE: This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 7 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel (2) this device must accept any interference received, including interference that may cause undesired operation. Setup Network Wiring CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to do so could cause equipment damage or void the Crestron warranty. CAUTION: Provide sufficient power to the system. Insufficient power can lead to unpredictable results or damage to the equipment. Please use the Crestron Power Calculator (http://www.crestron.com/ dealer-tech_resources/power_calculator.asp) to help calculate how much power is needed for the system. CAUTION: Possible equipment damage if miswired. NOTE: When installing network wiring, refer to the latest revision of the wiring diagram(s) appropriate to your specific system configuration, available from the Downloads | Product Manuals | Wiring Diagrams section of the Crestron website (www.crestron.com). NOTE: Do not power up system until all wiring is verified. Care should be taken to ensure data (Y, Z) and power (24, G) connections are not crossed. When calculating the wire gauge for a particular Cresnet run, the length of the run and the power factor of each Cresnet unit to be connected must be taken into consideration. If Cresnet units are to be daisy-chained on the run, the power factor of each network unit to be daisy-chained must be added together to determine the power factor of the entire chain. The length of the run in feet and the power factor of the run should be used in the following resistance equation to calculate the value on the right side of the equation. Resistance Equation R < 40,000 L x PF Where: R = Resistance (refer to following table). L = Length of run (or chain) in feet. PF = Power factor of entire run (or chain). The required wire gauge should be chosen such that the resistance value is less than the value calculated in the resistance equation. Refer to the following table. Wire Gauge Values RESISTANCE (R) WIRE GAUGE 4 16 6 18 10 20 15 22 13 Doubled CAT5 8.7 Tripled CAT5 8 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel NOTE: All network wiring must consist of two twisted pairs. One twisted pair is the +24V conductor and the GND conductor. The other twisted pair is the Y and Z conductors. NOTE: When daisy-chaining Cresnet units, strip the ends of the wires carefully to avoid nicking the conductors. Twist together the ends of the wires that share a pin on the network connector, and tin the twisted connection. Apply solder only to the ends of the twisted wires. Avoid tinning too far up the wires or the end becomes brittle. Insert the tinned connection into the Cresnet connector and tighten the retaining screw. Repeat the procedure for the other three conductors. NOTE: For larger networks (i.e., greater than 28 network devices), it may become necessary to add a Cresnet Hub/Repeater (CNXHUB) or Cresnet Network Poll Accelerator (C2N-NPA8) to maintain signal quality throughout the network. Also, for networks with lengthy cable runs, it may be necessary to add a Hub/Repeater after only 20 devices. Identity Code All equipment and user interfaces within the network require a unique identity code (Net ID). These codes are two-digit hexadecimal numbers ranging from 03 to FE. Refer to “Interface Menu” on page 10 for instructions on setting the unit's Net ID. The Net ID of each unit must match an ID code specified in the SIMPL Windows program. Refer to “Setting the Net ID in Device Settings” on page 19 for details of the SIMPL Windows procedure. Configuring the Touchpanel NOTE: The only connection required to configure the touchpanel is power (+24V and Ground). Refer to “Hardware Hookup” on page 14 for details. MAIN MENU To configure the unit, it may be necessary to access a series of setup screens prior to viewing run-time screens that are loaded into the touchpanel for normal operation. The MAIN MENU for configuring the touchpanel appears when a finger is held to the touchscreen as power is applied. Remove your finger when the MAIN MENU appears. NOTE: The SETUP MODE can also be accessed through the Viewport Utility if the touchpanel is connected to a control system via Cresnet or to a PC via RS-232 by selecting Functions | Put Touch Panel into Setup Mode… from the Viewport menu. This menu can also be obtained via digital reserved join number, 17242. Upon entering SETUP MODE, the MAIN MENU, shown to the left, displays four buttons: Touch Screen Calibration, Exit and Run Program, Setup, and Diagnostics. The Exit and Run Program button verifies that all of the setup information has been saved to EEPROM and displays the main page that has been programmed into your system. The remaining buttons on the MAIN MENU open other menus, which are discussed in subsequent paragraphs. Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 9 10.4 Inch Tilt Touchpanel Crestron Isys® TPS-4000 Calibration Menu CALIBRATION MENU Calibration of the touchscreen is required if the active touch area of a button does not coincide with the button's image. Select the Touch Screen Calibration button to display the CALIBRATION MENU, shown to the left. The CALIBRATION MENU offers the choice to initiate calibration with the Perform Calibration button or return to the previous screen with the Return button. Choose an option by touching the correct button. If you proceed to calibrate the touchpanel, the screen displays the message “Touch Upper Left” centered on the panel with a cross hair in the upper left corner. Touch the center of the cross hair in the corner of the screen to initiate calibration. Another message, “Touch Upper Right”, appears with a cross hair in the correct corner. Touch the center of the cross hair in the corner of the screen. A final message, “Touch Lower Right”, appears with a cross hair in the correct corner. Touch the center of the cross hair in the corner of the screen to conclude calibration and return to the MAIN MENU. NOTE: When touching the screen during calibration, be as accurate as possible. Use the tip of a capped pen or the eraser end of a pencil. To cancel calibration and return to the CALIBRATION MENU without saving calibration data, create a calibration error by touching the screen in the same spot for each calibration point. NOTE: The touchpanel’s calibration routine can also be accessed through the Viewport Utility if the touchpanel is connected to a control system via Cresnet or to a PC via RS-232 by selecting Functions | Put Touch Panel into Calibration Mode… from the Viewport menu. Setup Menu SETUP MENU To access the SETUP MENU, shown to the left, press the Setup button from the MAIN MENU. The SETUP MENU offers a series of buttons, which opens additional menus and displays, which are detailed in subsequent paragraphs. Setup parameters (i.e., interface, audio, video, screen settings, RS-232, and timeout) use additional menus and are detailed in subsequent paragraphs as well. After setup parameters have been set, select the Return button to return to the MAIN MENU. NOTE: The current CRESNET ID setting is displayed in the lower left corner of the SETUP MENU. NOTE: All touchpanel settings are automatically saved in non-volatile memory. Interface Menu INTERFACE MENU The touchpanel communicates with a control system to activate commands or to display feedback from components within the system. The communication interface must be correctly specified or communication will not occur. To set communication parameters select the Interface button located on the SETUP MENU and display the INTERFACE MENU, shown to the left. The Cresnet network identity number (CRESNET ID) is displayed on the INTERFACE MENU. CRESNET ID is a two-digit hexadecimal number. The hexadecimal number can range from 03 to FE and must correspond to the Net ID set in the SIMPL Windows program of the Cresnet system. Matching IDs between the touchpanel and SIMPL Windows program is required if data is to be successfully 10 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel transferred. The Net ID for the TPS-4000 is factory set to 03. No two devices in the same system can have the same Net ID Two buttons adjacent to the hexadecimal display, UP and DOWN, increase and decrease the CRESNET ID by one, respectively. Select the Return button located on the INTERFACE MENU to return to the SETUP MENU. Audio Menu AUDIO MENU Audio is a useful feedback tool and it can be used to enhance a custom interface. To access the AUDIO MENU, shown to the left, press the Audio button from the SETUP MENU. The AUDIO MENU offers a series of buttons, which opens additional screens and is detailed in a table after this paragraph. Two of the buttons on the AUDIO MENU perform a function directly. The Restore Default Settings button returns all audio parameters to their default settings when the button is selected. After audio parameters have been set, select the Return button to return to the SETUP MENU. Audio Setup Details AUDIO MENU BUTTON1 AUDIO SETUP SCREEN Master 88% Master Volume The volume of all audio types (WAV, line, and key click) is affected by the Master Volume control. If the Master Volume control is set to 100%, the volume for any type of audio is at maximum. If the Master Volume is set to 0%, the value of all audio types is overridden and the touchpanel is silent. If Master Volume is a percentage (say 50%), then all audio types can only achieve half their value. WAV 88% (On) WAV Enable WAV files with the WAV On button. WAV Off disables this feature. Adjust the volume with the UP and DOWN buttons. Select the Play WAV File to sample and adjust the volume as a pre-loaded WAV file plays. Line 88% (On) Line Enable line level audio with the Line On button. Line Off disables this feature. Adjust the volume with the UP and DOWN buttons. All Audio (On) All Audio Control All types of audio may be disabled with a single button press. All Audio Off activates global muting. All Audio On enables all audio. Key Click Enabled (Vol. 29%) Key Click Click On enables the key click sound, Click Off disables the key click. Adjust the volume with the UP and DOWN buttons. Mic AGC On AGC3 The built-in microphone AGC (Automatic Gain Control) is enabled by the Mic Audio AGC On button and disabled with the Mic Audio AGC Off button. Treble & Bass (49%) Treble & Bass 1. Operations Guide - DOC. 6268 DESCRIPTION2 Two UP and DOWN buttons allow independent treble and bass adjustment. The button text shown demonstrates the default audio setting for a given button. The items in parenthesis are also default values, but are seen in subsequent screens. 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 11 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel 2. Each screen has its own Return button to revert to the AUDIO MENU. Selected buttons are shown in red on the touchpanel. 3. AGC is a means of automatically controlling the gain of the amplifier in order to maintain a constant level over a limited range. It does not turn off the microphone. NOTE: If key click is enabled on a touchpanel, each press of the touchpanel results in an audible click. It may be desirable to conceal the key click sound for certain buttons (e.g., if the button triggers playing of a WAV file). Using VT Pro-e, the panel designer has the option to suppress the key click on a button-by-button basis from the “Button Properties” window. A button must have a page flip or a join number other than “0” assigned for it to click. Video Menu Video Screen The TPS-4000 can display balanced and unbalanced composite video and S-video input supporting both NTSC/PAL formats. Select the Video button from the SETUP MENU to display the video screen, shown to the left. The type of video source signal is specified by selecting Select Input. The touchpanel can be configured to auto-detect (S-video or composite) or can be set to a specific connection type (Svideo or composite). Select the appropriate input mode. The Show Controls button on the video screen offers another screen with a series of buttons, each is detailed in a table after this paragraph. After video parameters have been set, select the Return button to return to the SETUP MENU. Video Setup Details VIDEO SCREEN BUTTONS1 DESCRIPTION2 Brightness UP button increases video image brightness, DOWN button decreases video image brightness. Contrast UP button increases video image contrast, DOWN button decreases video image contrast. Saturation UP button increases video image saturation, DOWN button decreases video image saturation. Hue UP button increases video image hue, DOWN button decreases video image hue. Still/Motion (toggle) The Motion setting eliminates the motion artifacts caused by the difference between first and second halves of a video frame field. The Still setting yields a much sharper image, however, motion artifacts may occur if fast moving objects are displayed. Hide Controls This button returns the display to the video screen. Default Returns you to the default settings. You are prompted with “Are you sure?” Answering YES to the prompt returns you to default settings. Answering NO to the prompt returns you to the previous screen. Return Reverts to the SETUP MENU 1. Video default is 50% for each of the video parameters (brightness, contrast, saturation, and hue). 2. Each screen has its own Return button to revert to the SETUP MENU. 12 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Screen Settings SCREEN SETTINGS The touchpanel screen’s brightness may need to be adjusted because of ambient light conditions or personal preference. The brightness can be set via programming or altered manually from the SCREEN SETTINGS display, shown to the left. Press the Screen Settings button from the SETUP MENU to access this screen. To return to the SETUP MENU and save screen settings, select the Return button on the SCREEN SETTINGS display. The current screen brightness setting is shown on this page. The screen brightness is factory set to 100%. Changes to the brightness level are performed on a subsequent screen after selecting the Brightness button. BRIGHTNESS SCREEN SETTINGS-BRIGHTNESS Press the Brightness button to open the SCREEN SETTINGS – BRIGHTNESS display. Manual changes to the screen brightness are made with the UP and DOWN buttons. To return to the SCREEN SETTINGS display and save the brightness settings, press Return. RS-232 Menu RS-232 SETTINGS The touchpanel allows for four RS-232 communication methods: console (i.e. loading programs) control (i.e. non-Crestron device), touch output (communication of touch coordinates to an external device) or external touch screen input. For convenience, the RS-232 Menu also permits the selection of the RS-232 communication options, RTS-CTS On or Off, XON-XOFF On or Off, Baud Rate, Data Bits, Parity, and Stop Bits. Touch the communication option to select communication parameters and then select Save and Return to save the RS-232 settings and return to the SETUP MENU. Default settings: 115200, 8 bit, parity none, stop bit 1, XON/XOFF off, RTS/CTS off. Timeout Menu TIMEOUT SETTINGS Operations Guide - DOC. 6268 The touchpanel display can be automatically turned off (standby mode) when not in active use. Select the Timeout button on the SETUP MENU to reveal the TIMEOUT SETTINGS display, shown to the left. This setting automatically turns the display off when the touchpanel is inactive for a specified time. Touch the screen to awaken the touchpanel and the last screen to be displayed reappears. The time value, represented by 90 in the illustration, can range from 0 (disables the timeout) to 120 (minutes). Two buttons, UP and DOWN, increase and decrease the timeout, respectively. Select the Return button to save the timeout setting and return to the SETUP MENU. 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 13 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Diagnostics Menu DIAGNOSTICS MENU The Diagnostics button from the MAIN MENU should only be used under supervision from a Crestron customer service representative during telephone support. The options available from the DIAGNOSTICS MENU, shown to the left, are numeric in nature and their interpretation is beyond the scope of this manual. Hardware Hookup Make the necessary connections as called out in the following illustration. Refer to “Network Wiring” on page 8 before attaching the NET or NET/VIDEO connector. Apply power after all connections have been made. For additional information on connecting the touchpanel to the interface module, refer to the latest revision of the TPS-IMPC Operations Guide (Doc. 6162) which can be downloaded from the Crestron website (www.crestron.com). CAUTION: Do not apply excessive pressure to the touchscreen display during handling. Doing so can crack the screen and damage the touchpanel. Hardware Connections for the TPS-4000 AUDIO INPUT / MICROPHONE OUTPUT: FROM DIFFERENTIAL/SINGLE ENDED AUDIO SOURCES; PROVIDES LINE-LEVEL DIFFERENTIAL OUTPUT HEADPHONES: FOR WAV AND LINE ONLY NET/VIDEO: TO CRESNET VIA TPS-IMPC / INPUTS COMPOSITE OR S-VIDEO RS-232: TO PC OR ANY RS-232 DEVICE HEADPHONES Connect this standard mini phone jack (12 mW, 32 ohms load) to the plug of an external headphone set, not supplied. AUDIO This 8-pin, RJ-45 connector mates to either the TPS-IMPC or TPS-IMW interface module with a supplied cable and provides differential/single ended audio input and output. It also produces line level differential output. Description of the pinouts is shown in the following table. 14 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel AUDIO Pinouts TYPE 1 8 1 8 Top Front PIN DESIGNATION DESCRIPTION 1 2 3 4 5 6 7 8 L+ LGND/Shield R+ RGND/Shield M+ M- Left Input (Positive) Left Input (Negative) Audio Input Ground/Shield Right Input (Positive) Right Input (Negative) Mic Output Ground/Shield Mic Output (Positive) Mic Output (Negative) To determine the location of pin 1, hold the supplied cable so that the end of the 8-pin RJ45 connector is facing away from you, with the clip side down and the copper side up. The copper contact on the far left is pin 1. NOTE: When connecting the touchpanel to the interface module, do not confuse the 8-pin audio cable with the 10-pin net/video cable. RS-232 This 6-pin RJ-11 connector mates with a 9-pin serial port of a PC. The connecting cable is not supplied. Use this port to establish a direct connection between the touchpanel and a PC without a control system or network connection. Once the direct connection is established, touchpanel files and firmware updates can be uploaded to the touchpanel. Additionally, the touchpanel’s diagnostic tools can be accessed over the direct connection. In the event that modular cables or an RJ-11 to DB9F adapter is not available, the following table and diagram provide information so that the cable can be fabricated on site. Refer to “RS-232 Menu” on page 13 for proper RS-232 port configuration settings. RS-232 Pinouts PIN # 1 DESCRIPTION CTS 1 6 1 6 Top 2 GND 3 RXD 4 TXD 5 RTS 6 N/C (Not connected) Front PC to TPS-4000 Cable Specifications (Crestron Cable Number STCP-502PC) Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 15 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel NET/VIDEO This 10-pin RJ-45 connector mates with the TPS-IMPC or TPS-IMW interface module using a supplied cable and has a dual purpose. CAUTION: The 15-foot, 10-pin RJ-45 connector cable supplied by Crestron is a custom cable. The end of the cable has a metal shield that is required to protect the equipment. Using non-Crestron cables will result in damage to the product. Other cable lengths are available from Crestron. NOTE: When connecting the net/video cable from the interface module to the touchpanel, exceeding a cable length of 30 feet will significantly degrade the video signal. To maintain high-quality video, DO NOT daisy-chain cables or Crestron TPSBLOCK-10 cables longer than 30 feet. Contact Crestron for the maximum available cable length. NOTE: When connecting the touchpanel to the interface module, do not confuse the 8-pin audio cable with the 10-pin net/video cable. This 10-pin RJ-45 port provides network connection from the touchpanel to the interface module and network power to the touchpanel. This port also contains the composite and S-video connections for displaying video on the touchpanel screen. Refer to the descriptions and pinout table that follow this paragraph. Net/Video Pin Assignments TYPE PIN DESIGNATION 1 2 3 +24V GND C+ Power (Network) Ground (Network) Chrominance (Positive) 4 C- Chrominance (Negative) 5 6 7 8 9 10 Y Z Y+ YGND +24V Data (Network) Data (Network) Luminance (Positive)/Composite Luminance (Negative)/Composite Ground (Network) Power (Network) 10-pin RJ-45 Pin 1 DESCRIPTION Pin 1 To determine the location of pin 1, hold the cable so that the end of the 10-pin RJ-45 connector is facing away from you, with the clip side down and the copper side up. The copper connector on the far left is pin 1. Recommended Cleaning Keep the surface of the touchscreen free of dirt, dust, or other materials that could degrade optical properties. Long term contact with abrasive materials can scratch the surface, which may detrimentally affect image quality. For best cleaning results, use a clean, damp, non-abrasive cloth with any commercially available non-ammonia glass cleaner. Bezels may not provide a complete watertight seal. Therefore, apply cleaning solution to the cloth rather than the surface of the touchscreen. Wipe touchscreen clean and avoid ingress of moisture beneath the bezels. 16 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Programming Software Have a question or comment about Crestron software? Answers to frequently asked questions (FAQs) can be viewed in the Online Help section of the Crestron website (www.crestron.com). Go to http://support.crestron.com to post your own question or view questions you have submitted to Crestron’s True Blue Support. First-time users will need to establish a user account. Setup is easy thanks to Crestron’s Windows-based programming software. Crestron Application Builder™ (AppBuilder) creates a complete project, with no special programming required. Crestron AppBuilder completes all necessary programming for a base system including all touchpanel screens and the control system program. Once Crestron AppBuilder creates the project, the system interfaces and program logic can be customized. It can easily be modified with Crestron development tools (i.e., SIMPL Windows and Crestron VisionTools® Pro-e (VT Pro-e) software packages). The program output of Crestron AppBuilder is a SIMPL Windows program with much of the functionality encapsulated in macros. Therefore, extending the capabilities of the system is very easy. Crestron AppBuilder and SIMPL Windows are intended for users with different levels of programming knowledge. Crestron AppBuilder is easier to use for the beginning programmer, and much faster for all programmers. However, it does not allow the degree of control and flexibility that SIMPL Windows does. Of course, one can initiate programming using the easiest method (Crestron AppBuilder) and use advanced techniques that are available from SIMPL Windows to customize the job. Crestron AppBuilder comes with templates for all supported interfaces. If a user wishes to create a touchpanel project using templates with a different look-and-feel this can be accomplished by making a custom template. This custom template can then be used by Crestron AppBuilder to create the final project files to be loaded into the panels. Alternatively, VT Pro-e can be used to tweak projects created with Crestron AppBuilder or develop original touchpanel screen designs. The following are the minimum recommended software versions for the PC: • (Optional) Application Builder version 1.1.6 or later with Application Builder Templates version 2.12 or later. Requires SIMPL Windows. • SIMPL Windows version 1.50.05 or later. Requires SIMPL+ Cross Compiler version 1.1. • Crestron Database version 16.2.0 or later. Required by SIMPL Windows and VT Pro-e. • VisionTools Pro-e version 3.2.17 or later. Used for graphical touchscreen design. To use Synapse graphics and multi-byte international characters in a touchpanel screen, VT Pro-e version 184.108.40.206 or later is required. Touchpanel firmware version 2.060.0 or later is also required. NOTE: The latest versions can be obtained from the Downloads | Software Updates section of the Crestron website (www.crestron.com). Crestron software and any files on the website are for Authorized Crestron dealers and Crestron Authorized Independent Programmers (CAIP) only. New users may be required to register to obtain access to certain areas of the site (including the FTP site). Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 17 10.4 Inch Tilt Touchpanel Crestron Isys® TPS-4000 Digital, analog and serial join numbers are a common thread between VT Pro-e and SIMPL Windows. These numbers define how the objects on a touchpanel page of a VT Pro-e project interface to the outside world, specifically the Cresnet system as defined in the SIMPL Windows program. There are digital join numbers that carry out some predetermined function (a logical high or low); analog join numbers for displaying incremental values, sliders, gauges and bar graphs; and serial join numbers that allow for the display of variable text and transmission/reception of serial commands from other manufacturers. Unjoined objects are not interfaced with the system and thus cannot initiate any logic functions (although they can perform page flips). Programming with the Crestron AppBuilder The easiest method of programming, but does not offer as much flexibility as SIMPL Windows. Crestron AppBuilder offers automatic programming for such residential and commercial applications as audio distribution, home theater, video conferencing, and lighting. The interface of this tool guides you through a few basic steps for designating rooms and specifying the control system, touchpanels, devices, and functionality. Crestron AppBuilder then programs the system, including touchpanel projects and control system logic. Crestron AppBuilder is fully integrated with Crestron's suite of software development tools, including SIMPL Windows, VT Pro-e, and the Crestron Database. Crestron AppBuilder accesses these tools behind the scenes, enabling you to easily create robust systems. Programming with SIMPL Windows NOTE: The following assumes that the reader has knowledge of SIMPL Windows. If not, refer to the extensive help information provided with the software. NOTE: The following are acceptable file extensions for programs that include a TPS-4000, developed for specific control system types: .smw: projectname.smw (SIMPL Windows source file) .spz: projectname.spz (compiled file for 2-series) .bin: projectname.bin (compiled file for CNX generation) .csz: projectname.csz (compiled file for CNX generation with SIMPL+) .ush: projectname.ush (compiled file for CNX generation with SIMPL+ header file) .usp: projectname.usp (source code module for SIMPL+) .umc: projectname.umc (user macro for SIMPL) NOTE: In the following description, the PRO2 control system is used. SIMPL Windows is Crestron's software for programming Crestron control systems. It provides a well-designed graphical environment with a number of workspaces (i.e., windows) in which a programmer can select, configure, program, test, and monitor a Crestron control system. SIMPL Windows offers drag and drop functionality in a familiar Windows® environment. This section describes a sample SIMPL Windows program that includes a TPS-4000 touchpanel. A Join Number Remapping (JNR) program can be written to augment the functionality of the touchpanel by making some of the touchpanel’s internal functions available to the SIMPL Windows programmer. Refer to “Join Number Remapping” on page 22 for more information. Configuration Manager is where programmers “build” a Crestron control system by selecting hardware from the Device Library. In Configuration Manager, drag the 18 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel PRO2 from the Control Systems folder of the Device Library and drop it in the upper pane of the System Views. The PRO2 with its associated communication ports is displayed in the System Views upper pane. PRO2 System View The System Views lower pane displays the PRO2 system tree. This tree can be expanded to display and configure the communications ports. Expanded PRO2 System Tree C2Net-Device Slot in Configuration Manager To incorporate the TPS-4000 touchpanel into the system, drag the TPS-4000 from the Touchpanels | Touchpanels (Cresnet) folder of the Device Library and drop it in the System Views. The PRO2 system tree displays the touchpanel in slot 9 with a default Net ID of 03 as shown in the following illustration. NOTE: The first touchpanel in a system is preset with a Net ID of 03, when its symbol is dragged into the upper pane of System Views. Additional touchpanels are assigned different Net ID numbers as they are added. C2Net Device, Slot 9 Setting the Net ID in Device Settings Double-click the TPS-4000 icon to open the “Device Settings” window. This window displays the TPS-4000 device information. If necessary, select the Net ID tab to change the Net ID, as shown in the following figure. Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 19 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel “Device Settings” Window for the TPS-4000 NOTE: SIMPL Windows automatically changes Net ID values of a device added to a program if a duplicate device or a device with the same default Net ID already exists in the program. Always ensure that the hardware and software settings of the Net ID match. For Net ID hardware settings details, refer to “Interface Menu” on page 10. TPS-4000 Symbol in Programming Manager Programming Manager is where programmers “program” a Creston control system by assigning signals to symbols. The following diagram shows the TPS-4000 symbol in the SIMPL Windows’ Programming Manager. Detail View of the TPS-4000 in SIMPL Windows’ Programming Manager Digital Analog Serial NOTE: Join numbers are expandable to 4000 digital & analog, 999 serial. Signal Types Signals interconnect the various devices and logic symbols that comprise a SIMPL program. Signals can be one of three types: digital, analog, or serial. For any given signal, the signal type is determined by its driving source. That is, if the symbol that drives the signal has an analog output, then, by definition, the connecting signal is analog. In SIMPL Windows, the signal types are color-coded as follows: Digital = Blue Analog = Red Serial = Black Undefined/Other = Green NOTE: “Other” signals are a combination of the three basic types (e.g. many symbols accept either analog or serial signals; the combination is shown as a green signal). The signal type is displayed on the Status Bar when the signal is highlighted. 20 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel For additional information, refer to the latest version of the Crestron SIMPL Windows Symbol Guide (Doc. 6120). It can be downloaded from the Downloads | Product Manuals | Software section of the Crestron website (www.crestron.com). Digital Signals A digital signal contains one bit of information and usually takes on one of two values: 1 or 0. These two digits can represent the logical values true and false, and they can be represented in an electronic device by the states on/off or high/low, recognized as two voltage levels. (Other common descriptors are active/inactive.) Analog Signals Unlike digital signals, analog signals can vary continuously in value, in the same manner as a parameter such as volume, temperature, or pressure. Analog signals contain 16 bits of information, which means that this type of signal can have values ranging from 0 to 65535 (216-1). This 16-bit property makes analog signals useful for controlling devices that do not have discrete settings, such as volume controllers, pan/tilt head controllers, and lighting dimmers. Serial Signals Serial signals are much like analog signals, in that they, too, contain 16 bits of information. However, whereas the value of an analog signal is used directly-to control volume or temperature, for instance–the value of the serial signal is used as a pointer to a location in memory that contains a string of characters. When a serial signal is routed to a symbol, that symbol can identify the signal as serial rather than analog and it will automatically look at the data it points to. Thus serial signals are used to facilitate the transmission of serial data (strings of characters). These signals can be generated by incoming data on a COM port or by a symbol that has a serial output. TPS-4000 Input/Output Signals The TPS-4000 symbol provides up to 4000 digital input and output joins, 4000 analog input and output joins, and up to 999 serial input joins. The programmer selects the signal types by clicking on the appropriate button at the top of the Symbol Detail view when programming the panel. The following tables list and give functional descriptions for the touchpanel outputs and inputs. Digital Output Signal Descriptions OUTPUT DESCRIPTION press 1 through press 4000 Notifies control system of a button press on the touchpanel screen (1 - 4000). High/1 = Button being pressed Low/0 = Button not being pressed Digital Input Signal Descriptions Operations Guide - DOC. 6268 INPUT DESCRIPTION fb 1 through fb 4000 Notifies panel of digital feedback (1 - 4000). This can represent that a touchpanel button was pressed or can be an actual device feedback, e.g., that power was turned on. 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 21 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Analog Output Signal Descriptions OUTPUT DESCRIPTION an_act 1 through an_act 4000 Notifies control system of an action that produces an analog change (i.e. a moving slider control) (1 - 4000). Any value from 0 through 65535 Analog Input Signal Descriptions INPUT DESCRIPTION an_fb 1 through an_fb 4000 Notifies panel of analog feedback (1 - 4000). Serial Input Signal Descriptions INPUT DESCRIPTION text-01 through text-999 Notifies panel of new dynamic text string (1 - 999). Also called indirect text. Device Extenders Device extenders provide additional logic and functionality to a device. The Poll Manager and Sleep/Wake Manager symbols are device extenders for touchpanels. Poll Manager takes the touchpanel on and off line during polling by the control system. Sleep/Wake Manager suspends and restores operation of the touchpanel. For additional information about Device Extenders, refer to the latest version of the Crestron SIMPL Windows Symbol Guide (Doc. 6120), or the on-line help included with SIMPL Windows. Example Program An example program for the TPS-4000 is available from the Crestron FTP site (ftp.crestron.com/Examples). Search for the file TPS4000_SIMPL_Windows_example_(Doc.5863)_TPS-4000L_(Doc. 5783).smw that contains the example program. Join Number Remapping Join Number Remapping (JNR) is a programming concept that allows a TPS Series Panel to use join numbers with values over 4000 (Join Numbers 4001 to 15999 and Reserved Join Numbers) by bringing them within the range of the TPS touchpanel symbol, thereby increasing a touchpanel’s functionality. Through JNR, a TPS Series Panel’s internal functions become accessible to a control system and can activate the local functions of other touchpanels, route its internal feedback back to the control system, and receive feedback from remote locations. JNR provides the additional capability of managing IP IDs in Ethernet applications where a touchpanel communicates with multiple control systems that have been uploaded with the same program. Refer to the latest version of the Join Number Remapping Reference Guide (Doc. 5969) and the SIMPL Windows help file for more details. Programming with VisionTools® Pro-e VT Pro-e, a design and programming Windows®-based software, permits the creation of unlimited control screen variations incorporating two and threedimensional graphics and text as well as video and sounds (recorded as WAV files). A set of pages, which make up a project, can be designed for each TPS-4000 touchpanel application. Each page contains objects such as custom control graphics, two and three-dimensional buttons, sliders, and digital readouts which allow the user to interface with the control system via join numbers. Unjoined objects are not 22 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel interfaced with the system and thus cannot initiate any functions. The completed and compiled project is uploaded to the touchpanel and programmed into the flash PROM via the File | Upload Project command. The touchpanel uses the programmed project until another project is uploaded from the PC. Projects cannot be extracted from the touchpanel. The PC may be disconnected from the control system or panel except during reprogramming. VT Pro-e also allows users the option to generate projects destined for web browsers rather than for physical touchpanels. Crestron’s Synapse image-rendering algorithm supports advanced anti-aliasing for crisper, sharper images, as well as new shaded styles for all objects, new frame styles (neon and raised), and new text styles (embossed, raised, and shadow). The Synapse algorithm allows the touchpanel to process these styles internally, without the use of large bitmap files that increase project size and upload time. Synapse delivers high impact touchpanel graphics more efficiently than ever. To utilize Synapse graphics, you must use VT Pro-e version 220.127.116.11 or later and Isys touchpanel firmware 2.060.0 or later. For additional software information, refer to the help file provided with the software. The latest version of VT Pro-e can be obtained from the Downloads | Software Updates section of the Crestron website (www.crestron.com). NOTE: The following are acceptable file extensions for programs that include a TPS-4000: .vtp projectname.vtp (VT Pro-e source file) .vtt projectname.vtt (VT Pro-e template file) .vtz projectname.vtz (compiled file) Multi-Mode Objects Multi-mode objects offer highperformance programming! The single most-advanced VT Pro-e high-performance programming technique involving the TPS-4000 is the concept of multi-mode objects. A multi-mode object (i.e., button, legend, etc.) is an object drawn on a VT Pro-e page that can have one or more active and inactive visible settings (modes). For examples, refer to the MULTI-MODE_OBJECT_EXAMPLES_OF_VTPROE_PROJECTS_USE_WITH_ISYS_TOUCHPANELS.ZIP file. It is available from the Crestron FTP site (ftp.crestron.com/Examples). This file contains the VT Pro-e touchpanel files and SIMPL Windows files that illustrate the high-performance capabilities of multi-mode objects. WAV File Audio Messages The TPS-4000 is capable of playing audio messages as system prompts and responses. These files are recorded as WAV files on a PC using an audio utility such as Sound Recorder that is packaged with Microsoft Windows 95/98/Me/XP/NT/ 2000™. Files from other sources may also be converted to an acceptable format by using this or a similar utility. Many other audio utilities are available commercially or as shareware. The TPS-4000 touchpanel only accepts the following WAV file format: PCM, 8KHz, mono, 8 bit. For more information about how to use Sound Recorder, refer to its User’s Guide and extensive help information provided with the software. Pre-recorded WAV files for voice prompts and responses are available from Crestron. These files can be stored into and programmed for use in the touchpanel directly or may be edited with the Sound Recorder. For example, the individual files can be combined to create custom messages. Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 23 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel NOTE: WAV files (for the TPS-4000 touchpanel) can be obtained from the Wave LC Library of the Crestron FTP site (ftp://ftp.crestron.com/Wave LC/). Since the CT/LC-1000 touchpanel accepts the same WAV file formats, only use those WAV files designated for the CT/LC-1000, TPS-2000L, TPS-3000, or TPS-4000 touchpanels. These WAV files are different than those made available for the CNXTA, Crestron CNX Telephone Audio Interface Card. NOTE: WAV files reside in the touchpanel’s Flash memory and will affect the amount of available space for touchpanel screens. Sound Manager NOTE: If keyclick is enabled on a touchpanel, each press of the touchpanel results in an audible click. It may be desirable to conceal the keyclick sound for certain buttons (e.g., if the button triggers playing of a WAV file). Using VT Pro-e, the panel designer has the option to suppress the keyclick on a button-by-button basis from the “Button Properties” window. A button must have a page flip or a join number other than “0” assigned for it to click. Crestron VT Pro-e (version 2.1.0 and later) contains an audio tool, Sound Manager, which permits the panel designer to attach WAV files to a touchpanel project. Sound Manager is available from the Tools pull-down menu and opens the “Sound Manager” window, shown after this paragraph. “Sound Manager” Window Sound Manager Guidelines There are three things to keep in mind when using Sound Manager. 1. Each WAV file must be assigned a unique digital join number. The join number options include none, keyclick, or a number (1 through 4000). The default is none. If the keyclick option is selected, this WAV file becomes the default keyclick sound for all buttons. The other WAV files can be played by having the SIMPL Windows program assert the feedback side of the assigned join number. 2. Each WAV file must have the correct audio format and attributes for the TPS-4000 target type selected in VT Pro-e. The correct audio format is PCM, 8KHz, mono, 8 bit. 24 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel 3. There are three system-wide join numbers that the designer can define. The first, sound playing from panel, differs from the other two in that it is triggered from the panel. a. Sound Playing from Panel – The signal for this join number goes high when the WAV file plays. b. Mute Sounds – All WAV files (except the keyclick) in the project are muted when this join number goes high. c. Mute Key Click – The keyclick sound is muted when this join number goes high. Using Sound Manager Sound Manager is broken into two distinct components. The Project Audio Joins component, shown below, permits the designer to assign the three system-wide join numbers described in the previous section. The three system joins can be assigned automatically with the Auto button or by scrolling down to the desired number. Project Audio Joins Component The Sound List component, shown below, permits the designer to attach WAV files to the touchpanel project. Complete the following steps to attach (add) a WAV file. Sound List Component 1. Use the Browse button to locate the desired WAV files. It should appear in the field adjacent to the Browse button. 2. If necessary, select the Play button to verify that the file in the browse field is the desired file. 3. Select the Add button to transfer the WAV file to the Sound List table located below the browse field. The audio parameters of the file also appear to the right of the table. 4. Repeat steps 1 through 3 for each desired WAV file. NOTE: To remove a WAV file from the Sound List table, highlight the file and click on the Remove button. Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 25 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel 5. Select a WAV file in the Sound List table and click Properties to open the “Sound Properties” window. Assign a join number either automatically with the Auto button or by scrolling down to the desired number. Select Description to enter comments about the WAV file and click OK when done. NOTE: The assigned WAV file will play once when the feedback join goes high. 6. Repeat for each WAV file. Reserved Join Numbers A reserved join number is a touchpanel feature that enables a designer to create a button in VT Pro-e that performs a predetermined function entirely within the touchpanel that is not transmitted to the control system. By assigning a reserved join number to a button, functions such as touchpanel volume control or LCD brightness can easily be created in a touchpanel project without additional programming in SIMPL Windows. The following tables list some reserved join numbers that can be included in a touchpanel project. NOTE: Many touchpanel configuration “shortcuts” are available via the software. A button can be created on a page that either calls up the Preferences Menu, adjusts brightness, etc., via reserved join numbers. NOTE: Reserved join numbers can also be automatically activated by a control system when using join number remapping. Refer to the latest version of the Join Number Remapping Reference Guide (Doc. 5969) and the SIMPL Windows help file for more details. System Analog Reserved Join Numbers for TPS-4000 Touchpanels JOIN # FUNCTION VALUE IN/OUT 17201 Brightness LCD Brightness INPUT/OUTPUT System Digital Reserved Join Numbers for TPS-4000 Touchpanels * JOIN # FUNCTION VALUE IN/OUT 17216 Brightness Increase INPUT 17217 Brightness Decrease INPUT 17218 Brightness High INPUT 17219 Brightness Medium INPUT 17220 Brightness Low INPUT 17242* Call up Setup Menu N/A INPUT Signal must be held for 3 seconds to call up the Setup Menu. Audio Analog Reserved Join Numbers for TPS-4000 Touchpanels JOIN # FUNCTION VALUE IN/OUT 17301 Audio Line Volume INPUT/OUTPUT 17302 WAV Audio Volume INPUT/OUTPUT 17307 Audio Master Volume INPUT/OUTPUT 26 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Audio Digital Reserved Join Numbers for TPS-4000 Touchpanels JOIN # FUNCTION VALUE IN/OUT 17300 Audio On INPUT/OUTPUT 17301 Audio Off INPUT/OUTPUT 17302 Key Click On INPUT/OUTPUT 17303 Key Click Off INPUT/OUTPUT 17304 Key Click Volume Increase INPUT 17305 Key Click Volume Decrease INPUT 17306 Audio Line On INPUT/OUTPUT 17307 Audio Line Off INPUT/OUTPUT 17308 Audio Line Volume Increase INPUT 17309 Audio Line Volume Decrease INPUT 17312 Audio WAV On INPUT/OUTPUT 17313 Audio WAV Off INPUT/OUTPUT 17314 Audio WAV Volume Increase INPUT 17315 Audio WAV Volume Decrease INPUT 17318 Mic AGC On INPUT 17319 Mic AGC Off INPUT 17329 Audio Master Volume Increase INPUT 17330 Audio Master Volume Decrease INPUT NOTE: Additional touchpanel functions with reserved join numbers can also be accessed in VT Pro-e or by using Join Number Remapping in a SIMPL Windows program. A listing of available reserved join functions are available when assigning a Press Join in a Button Properties window in VT Pro-e or when using Join Number Remapping in SIMPL Windows. For additional information on VT Pro-e, refer to the help file provided with the software. For additional information on Join Number Remapping, refer to “Join Number Remapping” on page 22. MultiByte International Characters Most languages use a single byte of 8 bits to represent a character, e.g. English, French, German, Hebrew, Russian, Thai, etc. Multibyte character fonts require more than the usual 8 bits to specify a character. This occurs when a language has more than 256 characters (28) in a font. For example, Chinese fonts contain several thousand characters. Other multibyte languages include Japanese and Korean. There are two separate issues with multibyte characters - static text on buttons and indirect text on buttons. No Isys touchpanel firmware changes are required in either case. Static text on a button, entered in the standard way in VT Pro-e, always works under Windows 98. Under Windows XP, you must use VT Pro-e 3.0 or later. Indirect text on a button is entered in VT Pro-e and the actual string to be displayed is entered in SIMPL Windows. You must use VT Pro-e 3.0 or later to guarantee that the full set of characters in the font is stored on the touchpanel. You must use SIMPL Windows 2.03.11 or later to enter Chinese characters directly. As of this publication date, only completely single byte or completely multibyte strings may be entered or Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 27 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel they will not be compiled correctly in SIMPL Windows. In other words, you cannot enter Chinese character interspersed with numbers. You can enter Chinese characters or numbers in separate strings. Crestron is scheduling time to fix this in the near future and the release notes for SIMPL Windows will mention it. For now, the workaround of showing a graphic that displays the string can be used, but it is not dynamic. Uploading and Upgrading Assuming a PC is properly connected to the entire system, Crestron programming software allows the programmer to upload programs and projects to the system and touchpanel after their development. However, there are times when the files for the program and projects are compiled and not uploaded. Instead, compiled files may be distributed from programmers to installers, from Crestron to dealers, etc. Even firmware upgrades are available from the Crestron website as new features are developed after product releases. In those instances, one has the option to upload via the programming software or to upload and upgrade via the Crestron Viewport. NOTE: The Crestron Viewport is available as a pull-down command from SIMPL Windows and VT Pro-e (Tools | Viewport) or as a standalone utility. The Viewport utility performs multiple system tasks, primarily via an RS-232 or TCP/IP connection between the control system and a PC. It is used to observe system processes, upload new operating systems and firmware, change system and network parameters, and communicate with network device consoles and touchpanels, among many other tasks. Viewport can also function as a terminal emulator for generic file transfer. All of these functions are accessed through the commands and options in the Viewport menus. Therefore, for its effectiveness as a support and diagnostic tool, the Crestron Viewport may be preferred over development tools when uploading programs and projects. The following sections define how one would upload a SIMPL Windows program, VT Pro-e project or upgrade the firmware of the TPS-4000 touchpanel. However, before attempting to upload or upgrade, it is necessary to establish communications. Communication Settings Connection of a PC to the TPS-4000 touchpanel can be direct via the RS-232 port on the touchpanel or through a control system (Cresnet). Both methods of connection provide setup for RS-232 communication. NOTE: For laptops and other PCs without a built-in RS-232 port, Crestron recommends the use of PCMCIA cards, rather than USB-to-serial adapters. If a USB-to-serial adapter must be used, Crestron has tested the following devices with good results: Belkin (large model) F5U103 I/O Gear GUC232A Keyspan USA-19QW (Discontinued) Results may vary depending on the computer being used. Other models, even from the same manufacturer, may not yield the same results. 28 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel To prepare the TPS-4000 for uploading or upgrading, refer to the following figure for a typical connection diagram. Typical Connection Diagram when Uploading a Touchpanel Project or Firmware Alternatively, touchpanel projects and firmware can be directly uploaded to the touchpanel from a PC without the use of a control system. To prepare the TPS-4000 for uploading or upgrading directly from a PC, refer to the following figure. Connect the RS-232 port of the computer directly to the RS-232 port of the touchpanel. Refer to page 15 for RS-232 cable information. NOTE: Directly connecting to the touchpanel over RS-232 provides a faster transmission speed than Cresnet. NOTE: The touchpanel must be connected to 24 VDC and ground. Typical Connection Diagram when Uploading a Touchpanel Project or Firmware Directly to the Touchpanel NOTE: For cable pinouts, refer to “RS-232” on page 15. Operations Guide - DOC. 6268 1. Open the Crestron Viewport. Either launch the stand-alone version of Viewport, or start SIMPL Windows, and from the menu bar, select Tools | Viewport. 2. Refer to the following figure. From the Viewport menu, select Setup | Communications settings (alternatively, press Alt+D) to open the “Port Settings” window. 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 29 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Setup | Communications Settings Command 3. Select RS-232 as the connection type. Verify that an available COM port (COM 1 is shown after this step) is selected, and that all communication parameters and necessary options from the “Port Settings” window are selected as shown after this step. Click the OK button to save the settings and close the window. “Port Settings” Window NOTE: The parameters shown in the previous illustration are the port settings for a 2-Series control system. Consult the Operations Guide for the control system being used for exact parameter selection. Default communication parameters for the touchpanel are 115200, 8 bit, parity none, stop bit 1, XON/XOFF off, RTS/CTS off. NOTE: If connecting to the touchpanel through a control system, the baud rate may need to be set to 38400 baud (Cresnet speed) for a successful transfer. 4. To verify communication, select Diagnostics | Establish Communications (Find Rack). This should display a window that gives the COM port and 30 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel baud rate. If communication cannot be established, refer to the “Troubleshooting Communications” section in the respective Operations Guide for the control system. Uploading a SIMPL Windows Program A control system source file has the extension .smw. A compiled SIMPL Windows file has the extension .spz for a 2-Series control system, .bin for CNX generation, and .csz for CNX generation with SIMPL+. The SIMPL Windows file can be uploaded to the control using SIMPL Windows or via the Crestron Viewport. Upload via SIMPL Windows 1. Start SIMPL Windows. 2. Select File | Open to view the “Open” window, navigate to the SIMPL Window file (.smw), and click Open. 3. Select Project | Transfer Program. Upload via Crestron Viewport 1. Verify that the procedure for “Communication Settings” that begins on page 28 has been performed. 2. As shown after this step, select File Transfer | Send Program (alternatively, press Alt+P) from the Viewport menu. File Transfer | Send Program Command 3. The “Send Program” window appears, as shown after this step. Click Browse, locate the compiled file (.spz) and click Open. This will display the program's header information and enable one or both of the What to Send check boxes. If the program does not contain any SIMPL+ modules, only the SIMPL Program check box will be enabled. If it does contain SIMPL+ modules, then the SIMPL+Program(s) check box will also be enabled. Select one or both check boxes and then click Send Program to begin the transfer. NOTE: Refer to the respective Operations Guide for the control system for details about the other fields shown on the “Send Program” window. Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 31 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel “Send Program” Window 4. To verify that the program has been transferred successfully, select Diagnostics | Report Program Information or press F7. This should display a window that provides details about the current program loaded into the control system. Uploading a VT Pro-e Project The TPS-4000 touchpanel source file has the extension .vtp. A compiled VT Pro-e file has the extension .vtz. The VT Pro-e file can be uploaded to the touchpanel using VT Pro-e or via the Crestron Viewport. Upload via VT Pro-e 1. Start VT Pro-e. 2. Select File | Open | Project to view the “Open” window, navigate to the VT Pro-e file (.vtp), and click Open. 3. Select File | Upload Project. This automatically selects the compiled .vtz file. Upload via Crestron Viewport 1. Verify that the procedure for “Communication Settings” that begins on page 28 has been performed. 2. As shown after this step, select File Transfer | Send Touchpanel (alternatively, press Alt+T) from the Viewport menu. 32 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel File Transfer | Send Touchpanel Command 3. As shown after this step, select the Net ID of the TPS-4000 touchpanel and then click OK. The “Touch Panel Transfer” window appears (refer to the subsequent graphic). “Select Network ID” Window Check Send Direct to Wired Touchpanel if connected via RS-232 directly to touchpanel. NOTE: If problems occur when transferring any Cresnet file (touchpanel project/firmware), lower the port speed baud rate to 38400 to match the Cresnet bus speed when transferring through a control system. “Touch Panel Transfer” Window Each time a project is selected using the Browse command, that project is added to the File Name drop-down list. This makes it convenient to recall projects without need to browse to a directory. To delete the list click Clear History. All Files in Project: sends the entire project. Only Changed Files: sends only the files that are different from those that are currently stored in the panel. Note that if any pages in the panel are not present in the project, those pages will be deleted from the panel. Additional choices include Do not send graphic files and Do not send sound files. These are often very large files that take a long time to load. 4. Operations Guide - DOC. 6268 Click Browse. The “Open” window appears as shown in the following illustration. 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 33 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel “Open” Window 5. Select the VT Pro-e (.vtz) file and click Open. The transfer will complete automatically. Firmware Upgrade A firmware upgrade file has the extension .csf. To take advantage of all the TPS-4000 features, it is important that the unit contains the latest firmware available. Therefore, please check the Crestron website (http://www.crestron.com/downloads/software_updates.asp) for the latest version of firmware. Not every product has a firmware upgrade, but as Crestron improves functions, adds new features, and extends the capabilities of its products, firmware upgrades are posted. To upgrade the firmware, complete the following steps. NOTE: The following is the acceptable file extension for a firmware update file: .csf TPS.V.XXXXX.csf (panel firmware) 1. Make sure that “Communication Settings” that begins on page 28 has been performed. 2. As shown after this step, select File Transfer | Update Touchpanel Firmware from the Viewport menu. File Transfer | Update Touchpanel Firmware Command 3. As shown after this step, select the Net ID of the TPS-4000 touchpanel and then click OK. The “Open” window appears (refer to the subsequent graphic). 34 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel “Select Network ID” Window Check Send Direct to Wired Touchpanel if connected via RS-232 directly to touchpanel. Select CSF File 4. Operations Guide - DOC. 6268 Browse to the .csf file and click Open to begin the transfer. 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 35 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Problem Solving Troubleshooting The table after this paragraph provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. TPS-4000 Touchpanel Troubleshooting TROUBLE POSSIBLE CAUSE(S) Touchpanel does not function. Touchpanel is not communicating with the network. Use Viewport (via SIMPL Windows or VT Pro-e) to poll the network. Verify network connection to the touchpanel. Touchpanel is not receiving network power. Confirm that power is supplied to the network. Touchpanel is not receiving power from a Crestron power source. Use a Crestron control system or an approved Crestron power supply. Touchpanel is incorrectly calibrated. Enter “SETUP MODE” or use Viewport to Put Touchpanel Into Calibrate Mode and recalibrate. Incorrect network wiring. Touch the screen to remove the message and verify correct wiring to all connectors. Touchpanel Cresnet ID is not set to match the Net ID in the SIMPL program. Touch the screen to remove the message and enter Performance Viewport (via SIMPL Windows or VT Pro-e) to poll the network. Verify that the Cresnet ID for the touchpanel is properly set to match the Net ID in the SIMPL program. Touchpanel Cresnet ID is not unique, two or more units share the same ID. Enter Performance Viewport (via SIMPL Windows or VT Pro-e) to poll the network and verify that each ID is used only once. Touchpanel display is dark. Standby timeout has elapsed. Touch the screen to reactivate. Screen brightness is improperly set. Enter “SETUP MODE” and alter screen brightness from the setup menu. Unexpected response from the touchpanel. Touchpanel is incorrectly calibrated. Enter “SETUP MODE” or use Viewport to Put Touchpanel Into Calibrate Mode and recalibrate. Touchpanel does not communicate with RS-232 devices. Incorrect RS-232 settings. Match communication settings of touchpanel to peripheral device. Touchpanel is not responding. 36 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 CORRECTIVE ACTION Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Further Inquiries If, after reviewing this Operations Guide, you cannot locate specific information or have questions, please take advantage of Crestron's award winning customer service team in your area. Dial one of the following numbers. • In the US and Canada, call Crestron's corporate headquarters at 1-888-CRESTRON [1-888-273-7876]. • In Europe, call Crestron International at +32-15-50-99-50. • In Asia, call Crestron Asia at +852-2341-2016. • In Latin America, call Crestron Latin America at +5255-5093-2160. • In Australia and New Zealand, call Crestron Pacific at +613-9480-2999. You can also log onto the online help section of the Crestron website (www.crestron.com) to ask questions about Crestron products. First-time users will need to establish a user account to fully benefit from all available features. Future Updates As Crestron improves functions, adds new features, and extends the capabilities of the TPS-4000, additional information may be made available as manual updates. These updates are solely electronic and serve as intermediary supplements prior to the release of a complete technical documentation revision. Check the Crestron website (www.crestron.com) periodically for manual update availability and its relevance. Updates are available from the Downloads | Product Manuals section and are identified as an “Addendum” in the Download column. Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 37 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Appendix: Configuring the RS-232 Port for Use To configure the RS-232 port of the TPS-4000, a local PC that contains a Crestron Viewport is required. The Viewport is one of the development tools that is part of Crestron SIMPL Windows or VT Pro-e software. Obtaining Communications Refer to “Communication Settings” on page 28 for detailed instructions on connecting a PC to the touchpanel. Configuration Options There are several RS-232 communication options (at the time of this printing, these were available): • CONSOLE – console active on RS-232 port. Use to load programs, firmware, or to set configuration. This is the default. Use this configuration if no other option is appropriate. • TOUCHOUT – touchscreen output sent to RS-232 port. Use for PC mouse control or Telestrator output. Directly connect computer or Telestrator box to RS-232 port on TPS-4000 (i.e., touch screen output). For example, use when an RGB window with tablet overlay on the TPS panel acts as a mouse controller for a PC. In this case, use the latest version of the Crestron Serial Mouse Control Driver, which can be downloaded from the Downloads | Software Updates section of the Crestron website (www.crestron.com). Another use is with the Pointmaker telestrator. For details, refer to the Telestrator Integration Guide, which can be downloaded from the Downloads | Product Manuals section of the Crestron website (www.crestron.com). • EXT_TOUCH – RS-232 port used for external touch screen input (i.e., SMART Matisse Overlay or Microtouch Display). RS-232 Port Configuration After establishing communication with the control system, the RS-232 can now be configured for communication with an option. Complete the following steps in the order provided. 1. From the Viewport, select Remote | Remote Console | Connect. 2. From the “TPS>” prompt, enter the following command: rs232 ? 3. The TPS-4000 responds with the following: RS232MODE [CONSOLE|CONTROL|RF|TOUCHOUT|MOUSE|EXT_TOUCH] CONSOLE – console active on RS232 port TOUCHOUT – touchscreen output sent to RS232 port. EXT_TOUCH – rs232 port used for ext. touchscreen input No parameter – display current setting 38 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel 4. Enter a command that chooses one of the RS-232 communication options. Use the same spelling as shown in the last touchpanel response. 5. The TPS-4000 responds with the following: New RS232mode set. Reboot to take effect. 6. Enter the following command: reboot 7. The TPS-4000 responds with the following: Rebooting system. Please wait. 8. From the Viewport, select Remote | Remote Console | Disconnect. At this point, the PC and the TPS-4000 are no longer communicating. Assuming that the touchpanel is properly connected for use (as shown in the diagram for “Communication Settings” on page 28) and the control system is connected to the PC, the setup screens can be displayed to set the Net ID and other configurations. NOTE: Alternatively, use a Cresnet command from the Viewport (communicating to the control system) to access the setup screens. Verify the Net ID of the TPS-4000 and select Functions | Put Touch Panel into Setup Mode. Enter the Net ID and click OK. Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 39 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel Software License Agreement This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and, as applicable, associated media, printed materials, and “online” or electronic documentation (the “Software”). BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE, YOU REPRESENT THAT YOU ARE AN AUTHORIZED DEALER OF CRESTRON PRODUCTS OR A CRESTRON AUTHORIZED INDEPENDENT PROGRAMMER AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE. IF YOU HAVE PAID A FEE FOR THIS LICENSE AND DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, CRESTRON WILL REFUND THE FEE TO YOU PROVIDED YOU (1) CLICK THE DO NOT ACCEPT BUTTON, (2) DO NOT INSTALL THE SOFTWARE AND (3) RETURN ALL SOFTWARE, MEDIA AND OTHER DOCUMENTATION AND MATERIALS PROVIDED WITH THE SOFTWARE TO CRESTRON AT: CRESTRON ELECTRONICS, INC., 15 VOLVO DRIVE, ROCKLEIGH, NEW JERSEY 07647, WITHIN 30 DAYS OF PAYMENT. LICENSE TERMS Crestron hereby grants You and You accept a nonexclusive, nontransferable license to use the Software (a) in machine readable object code together with the related explanatory written materials provided by Creston (b) on a central processing unit (“CPU”) owned or leased or otherwise controlled exclusively by You, and (c) only as authorized in this Agreement and the related explanatory files and written materials provided by Crestron. If this software requires payment for a license, you may make one backup copy of the Software, provided Your backup copy is not installed or used on any CPU. You may not transfer the rights of this Agreement to a backup copy unless the installed copy of the Software is destroyed or otherwise inoperable and You transfer all rights in the Software. You may not transfer the license granted pursuant to this Agreement or assign this Agreement without the express written consent of Crestron. If this software requires payment for a license, the total number of CPU’s on which all versions of the Software are installed may not exceed one per license fee (1) and no concurrent, server or network use of the Software (including any permitted back-up copies) is permitted, including but not limited to using the Software (a) either directly or through commands, data or instructions from or to another computer (b) for local, campus or wide area network, internet or web hosting services; or (c) pursuant to any rental, sharing or “service bureau” arrangement. The Software is designed as a software development and customization tool. As such Crestron cannot and does not guarantee any results of use of the Software or that the Software will operate error free and You acknowledge that any development that You perform using the Software or Host Application is done entirely at Your own risk. The Software is licensed and not sold. 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By downloading or installing the Software You (a) are certifying that You are not a national of Cuba, Iran, Iraq, Libya, North Korea, Sudan, or Syria or any country to which the United States embargoes goods (b) are certifying that You are not otherwise prohibited from receiving the Software and (c) You agree to comply with the Export Laws. If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms. This Agreement may only be modified by a writing signed by an authorized officer of Crestron. Updates may be licensed to You by Crestron with additional or different terms. This is the entire agreement between Crestron and You relating to the Software and it supersedes any prior representations, discussions, undertakings, communications or advertising relating to the Software. The failure of either party to enforce any right or take any action in the event of a breach hereunder shall constitute a waiver unless expressly acknowledged and set forth in writing by the party alleged to have provided such waiver. 40 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid licenses from Crestron of its authorized agent. Without prejudice to any other rights, Crestron may terminate this Agreement immediately upon notice if you fail to comply with the terms and conditions of this Agreement. In such event, you must destroy all copies of the Software and all of its component parts. PROPRIETARY RIGHTS Copyright. 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ANY LIABILITY OF CRESTRON FOR A DEFECTIVE COPY OF THE SOFTWARE WILL BE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT OF YOUR COPY OF THE SOFTWARE WITH ANOTHER COPY OR REFUND OF THE INITIAL LICENSE FEE CRESTRON RECEIVED FROM YOU FOR THE DEFECTIVE COPY OF THE PRODUCT. THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU. IN NO EVENT SHALL CRESTRON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND (PROPERTY OR ECONOMIC DAMAGES INCLUSIVE), EVEN IF A CRESTRON REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY THIRD PARTY. CRESTRON MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO TITLE OR INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES, NOR AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY FOR THIS PRODUCT. THIS WARRANTY STATEMENT SUPERSEDES ALL PREVIOUS WARRANTIES. Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 41 10.4 Inch Tilt Touchpanel Crestron Isys® TPS-4000 Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange, or service without prior authorization from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address. 2. Products may be returned for credit, exchange, or service with a CRESTRON Return Merchandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J., or its authorized subsidiaries, with RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any products returned with an RMA. 3. Return freight charges following repair of items under warranty shall be paid by CRESTRON, shipping by standard ground carrier. In the event repairs are found to be non-warranty, return freight costs shall be paid by the purchaser. CRESTRON Limited Warranty CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials and workmanship under normal use for a period of three (3) years from the date of purchase from CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and overlay components are covered for 90 days; batteries and incandescent lamps are not covered. This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any. CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any application other than that for which it was intended, or if it has been subjected to misuse, accidental damage, modification, or improper installation procedures. Furthermore, this warranty does not cover any product that has had the serial number altered, defaced, or removed. This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a third party or made by the purchaser for a third party. CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the unexpired portion of the warranty. Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or implied, nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms of this limited warranty. This warranty statement supercedes all previous warranties. Trademark Information All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation. 42 • 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 Operations Guide - DOC. 6268 Crestron Isys® TPS-4000 10.4 Inch Tilt Touchpanel This page is intentionally left blank. Operations Guide - DOC. 6268 10.4 Inch Tilt Touchpanel: Crestron Isys® TPS-4000 • 43 Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 Tel: 888.CRESTRON Fax: 201.767.7576 www.crestron.com Operations Guide – DOC. 6268 05.04 Specifications subject to change without notice.