Advanced Bionics Neptune User guide

User Guide
USER GUIDE
for the NEPTUNE™ Sound Processor
Labeling
Labeling symbols and their meanings
European Community Mark of Conformity
Authorized to affix the CE Mark in 2011
REF Model Number
SN
Serial Number
See Instructions for Use
Date of Manufacture
2000-00
Manufacturer
Dispose of in accordance
with applicable national
and local regulations
Store at temperatures
between -20° C (-4˚F)
and +55° C (131˚F)
Warning. For a full list
of warnings, see pages
29 and 37-38
Pressure tolerance is between 69.6 kPa and 130.8 kPa.
Suitable for exposures equivalent to 10,000 ft. (3048m)
altitude and 3m (9ft. 10in.) depth.
130.8 kPa
69.6 kPa
95
0
Suitable for exposure to relative humidity between
0-95%
Ingress Protection (IP) Rating: Rating used to specify strength
of an enclosure against ingress of solid particulate matter and
moisture.
2 User Guide for the Neptune™ Sound Processor
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Purpose of this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the Neptune Sound Processor . . . . . . . . . . . . . . . . . . . . . . . . . 5
The Neptune System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
The System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
The Sound Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Neptune Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Headpiece . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Universal Headpiece . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The AquaMic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Neptune Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Pool and Bath Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Wearing your Sound Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Wearing the Neptune Sound Processor . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Pouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Armband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Lanyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Headband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Harness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
No Securing Mechanism Used . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Neptune Sound Processor . . . . . . . . . . . . . . . . . . . . . . . . . .16
Powering the Neptune sound processor . . . . . . . . . . . . . . . . . . . . . . . 16
Understanding Neptune LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Understanding Audible Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using AAA Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attaching the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
19
19
19
20
Using Neptune Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Replacing Headpiece Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting Headpiece Magnet Strength . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing Headpiece Color Caps . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Neptune Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Attaching and Removing the Neptune Connect . . . . . . . . . . . . . . . . . . 22
Changing Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
User Guide for the Neptune™ Sound Processor 3
Changing Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing Sensitivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using FM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Listening to the Microphone and FM Receiver . . . . . . . . . . . . . . . . . . . .
Using the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
25
26
27
28
28
AAA Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Using Neptune Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Wireless FM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Listening Check Earphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Audio Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Color Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Neptune Color Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Neptune Carrying Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Neptune Connect Wallet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Neptune Swim Cap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Zephyr by Dry & Store® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
IP Rating Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Care of your Neptune System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Caring for your Neptune Sound Processor . . . . . . . . . . . . . . . . . . . . . . 35
Caring for the Neptune Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Recommended Neptune System Operating and Storage Temperatures . . . . 36
Approved Power Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
General Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Airport Security Metal Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ultrasonic Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
X-ray Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Troubleshooting your Neptune System . . . . . . . . . . . . . . . . . . . . . . . . 40
Guidance and Manufacturer’s Declaration . . . . . . . . . . . . . . . . . . . . . .46
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
4 User Guide for the Neptune™ Sound Processor
Introduction
Purpose of this Guide
This User Guide is designed to help recipients, parents, and caregivers understand
the use and care of the Neptune™ sound processor — the world’s first swimmable
sound processor! In addition to being waterproof, the Neptune sound processor does
not require you to wear anything on the ear, making it the most comfortable and
discreet sound processor in the market today.
The Neptune sound processor provides access to the latest sound processing
innovations by Advanced Bionics, the market leader in performance. This User
Guide will provide all of the information needed to use and care for the Neptune
sound processor and its accessories. In addition, this User Guide provides
information for troubleshooting basic issues related to the Neptune sound processor
as well as important safety information. Please read the entire manual prior to using
the Neptune sound processor. Information on the cochlear implant system as a
whole, including intended use and contraindications, can be found in the package
insert located in the reference materials.
About the Neptune Sound Processor
The Neptune sound processor is one part of a complete cochlear implant system
designed to enable hearing. The other necessary parts of the system are the
Implantable Cochlear Stimulator (ICS), headpiece, and headpiece cable.
The processor consists of three parts: the sound processor, the battery cover, and
the removable Neptune Connect control module. The sound processor and battery
cover connect to provide the smallest possible wearable configuration and are
fully submergible, enabling use in bath water and swimming pools. The sound
processor includes an ‘on/off’ button, a programmable multi-color light indicator,
and programmable audible alarms for easy status updates and troubleshooting
information.
The Neptune Connect is an easy-to-use module allowing the user to make
adjustments to the program, volume, and sensitivity settings or to easily verify
settings of these controls. It also enables use of wireless FM systems and the ability to
connect to battery-operated consumer electronics devices. The Neptune Connect is
not needed for daily operation and can therefore be removed from the processor to
enable submersion and prevent tampering by very young children.
User Guide for the Neptune™ Sound Processor 5
The Neptune System
This Section Will Familiarize You With Your Neptune System
1. Sound Processor
10. Volume Control
2. Processor LED
11. Sensitivity Control
3. On/Off Button
12. Euro Port Connector
4. Auxiliary Connector
13. Headpiece
5. Battery Cover
14. Microphone
6. Color Cover
15. Headpiece Cable
7. Neptune Connect
16. AAA Battery
8. Neptune Connect Sync Light
17. Headpiece Cable Connector
9. Program Switch
18. Neptune Connect Release Latch
12
4
11
8
14
10
7
15
9
18
13
1
6
16
17
5
4
18
17
3
2
SIDE VIEW
6 User Guide for the Neptune™ Sound Processor
The System Overview
The Neptune sound processor is the newest and most advanced cochlear implant
sound processor available and has the advantage of not requiring you to wear
anything on your ear. In addition, Neptune is the world’s first waterproof cochlear
implant system, providing the ability to swim and bathe while hearing the world
around you.
As evidence of Advanced Bionics’ dedication to providing the best hearing possible,
the Neptune system provides access to AutoSound™ technology which dynamically
adapts to every listening environment automatically, adjusting volume levels to
optimize your hearing, and all approved sound processing options offered by
Advanced Bionics. Depending on the country in which you live, this may include:
HiRes-S, HiRes-P, HiRes Fidelity 120™, ClearVoice™, CIS, and MPS.
The Sound Processor
The sound processor is a miniature computer that converts sound picked up by the
microphone into electrical signals that are used by your cochlear implant to enable
hearing. It is able to store up to three (3) user-selectable programs for optimal
hearing across all listening environments. The sound processor is designed for use
in the pool and bath and carries an ingress protection rating of IP68 for water and
particulate matter resistance, meaning that the Neptune processor is dust-tight and
can withstand continuous submersion in water at depths up to three meters (9 feet,
10 inches). The Neptune system is not warranted for use in or exposure to sea or
lake water. For more information, refer to the ‘IP Rating Information’ section of the
User Guide and your Neptune Sound Processor System Limited Warranty.
The sound processor includes an ‘on/off’ button and diagnostic indicators, such
as light-emitting diodes (LEDs) and audible alarms. The sound processor LEDs
provide important information about system status, battery life, program position,
audio input, and sound processor error conditions. Like LEDs, audible alarms are an
important pediatric feature providing information about system status, battery life,
and error conditions . For more information, refer to the ‘Understanding Neptune
LEDs’ and ‘Understanding Audible Alarms’ sections of the User Guide.
User Guide for the Neptune™ Sound Processor 7
Your Neptune sound processor can be programmed using IntelliLink™ to prevent
use by a cochlear implant other than the one for which it has been programmed.
IntelliLink is another important safety feature for very young children and bilateral
implant recipients.
The Neptune Connect
When attached to the sound processor, the Neptune Connect provides access to
easy-to-use controls for adjusting volume, microphone sensitivity, and program
position. You can also connect to an FM receiver or a battery-operated consumer
electronics device (e.g., MP3 player) by plugging these devices directly into the
Neptune Connect. For more information, refer to the ‘Using the Neptune Connect’
section of the User Guide or the product ‘Instructions for Use.’
The Headpiece
Included in the headpiece is a coil that transmits sound signals and power to
your implant. The headpiece also includes a magnet well, housing the necessary
number of magnets to ensure your headpiece stays on throughout the day, and is
covered by a Color Cap which snaps securely in place. The headpiece microphone
picks up sound from your environment and transfers it to the sound processor via a
detachable cable. Once the sound processor has converted the sound into electric
signals, it sends the information to the implant via the cable and headpiece. The
cables come in a variety of colors and lengths to suit your needs.
The Universal Headpiece
8 User Guide for the Neptune™ Sound Processor
The Neptune sound processor works with two different headpieces: the Universal
Headpiece and the AquaMic. The Universal Headpiece (UHP), which works with all
Advanced Bionics’ sound processors, is intended for use with the Neptune processor
outside of water environments.
For more information, refer to the ‘Replacing Headpiece Cables’ section of the User
Guide or the UHP and/or Cable ‘Instructions for Use.’
The AquaMic
The AquaMic headpiece is designed for use during swimming, bathing, and
showering and carries an IP68 rating for water and particulate matter (e.g. dust,
sand) resistance. For more information, refer to the ‘IP Rating Information’ section of
the User Guide. Advanced Bionics has taken special care to ensure that the sound
quality provided by the microphone is similar to that of the Universal Headpiece
when using the AquaMic in open air. As with typical hearing, sound quality will be
altered when listening underwater.
To ensure optimal sound quality, it is advisable, after leaving the water environment,
to remove the headpiece Color Cap and gently shake your AquaMic after
submersion to remove any water that may have settled in the microphone opening.
Take care when shaking. Place your finger over the magnet well so as not to dislodge
and potentially lose the magnets. Further, you should wipe or blot the AquaMic
surface with a soft cloth to absorb any additional moisture. When no longer in a
water environment, it is recommended that you remove the AquaMic from your
Neptune sound processor and place it in your Zephyr by Dry & Store® or a similar
desiccant device to allow it to dry completely.
For more information, refer to the ‘Replacing Headpiece Cables’ section of the User
Guide or the AquaMic and/or Cable ‘Instructions for Use.’
I f any loud or uncomfortable sounds occur while the AquaMic is under water,
immediately remove your headpiece. Remove any excess water from the AquaMic
microphone or, once out of the water, attach a dry headpiece before re-placing on
your head.
User Guide for the Neptune™ Sound Processor 9
Neptune Covers
Color Cover
Battery Cover
The Neptune sound processor uses a disposable or rechargeable AAA battery as
its power source. The Battery Cover attaches snugly to the bottom of your Neptune
sound processor to create a water-tight seal enabling use of the Neptune system
while swimming and bathing. To prevent very young children from gaining access
to the battery, the Battery Cover is tamper-resistant by design. The Neptune Color
Cover attaches to the top of your sound processor and is recommended for use
whenever the Neptune Connect is not in place.
Neptune Covers also allow you to customize the look of your sound processor to
suit your personal style. Neptune Color and Battery Covers are offered in a variety of
colors to mix and match.
If damage to the Battery Cover is noted or suspected, replace prior to resuming
water-related use of the Neptune System.
For more information, refer to the ‘Color Customization’ section of the User Guide or
the ‘Instructions for Use’ Included with your Neptune Covers.
Water Use
Your Neptune sound processor is designed to allow you to hear the vibrant sounds
around you and connect more closely with your family and friends during all types of
water activites. The Neptune system, when using the sound processor with AquaMic
headpiece, has been designed for submersion in all types of water. Following
submersion or heavy water spray, parts should be rinsed in clean water. The
Neptune Connect and Universal Headpiece (UHP) are not intended for water use
and should be removed from your sound processor prior to swimming or bathing.
For additional information, refer to the ‘Care of your Neptune System,’ ‘The
AquaMic,’ or ‘IP Rating Information’ sections of the User Guide.
10 User Guide for the Neptune™ Sound Processor
Wearing your Sound Processor
Your sound processor has been designed so you do not have to wear anything on
your ear. This design ensures the most comfortable, secure, and discreet wearing
options possible. Neptune cables come in a variety of lengths and colors to allow you
to customize your wearing preference. This section describes a variety of wearing
options for your Neptune sound processor.
Wearing the Neptune Sound Processor
The Neptune processor can be worn in a variety of locations using any one of a
variety of clips and/or pouches to suit your style. Use of some Neptune accessories
may obscure the sound processor LED; therefore, audible alarms may be desirable
for use with very young children to ensure caregiver notification of loss of lock or low
battery status. The audible alarm can be activated by your clinician.
Using the Clip
The Neptune Clip is intended to attach directly to clothing in your preferred wearing
location. The clip can be placed on the sound processor with the Neptune Connect
attached or detached. However, the Neptune Connect should always be removed
prior to exposure to water.
To use the clip:
1. Ensure the headpiece cable is attached to the sound processor on one end and
the appropriate headpiece on the other end.
2. Hold the sound processor in one hand with the headpiece cable connector in the
desired orientation relative to the clip.
3. Place the tongue of the clip in one of the grooves on the side of the Battery Cover.
4. P
lace the tongue on the other side of the clip in the groove on the opposite side of
the Battery Cover. You should feel the clip snap in place.
5. D
epress the spring end of the clip to open and secure the sound processor to the
desired location on the clothing.
6. To disengage the Neptune processor from the clip, gently pull the tongue back
and slightly upward out of the groove on one side of the Battery Cover. Then lift
the Neptune processor out of the clip.
User Guide for the Neptune™ Sound Processor 11
Using the Pouch
The pouch is intended to allow for multiple wearing options. The pouch attaches
to a lanyard, an armband, a belt, or a harness. Neptune pouches are available in
a variety of colors and sizes and will accommodate the sound processor with or
without the Neptune Connect. However, the Neptune Connect should always be
removed prior to exposure to water.
To use the pouch:
1. Lift pouch flap.
2. Slide the sound processor into the pouch in the desired orientation.
3. Ensure the headpiece cable is attached to the sound processor through the cable
slit in the pouch on one end and the appropriate headpiece on the other end.
4. Secure the pouch to the desired location on the body or into your preferred
fastening mechanism (e.g., harness, armband, lanyard). If using a fastening
mechanism, refer to the ‘Instructions for Use’ included with the product for
directions on how to wear the device.
12 User Guide for the Neptune™ Sound Processor
Using the Armband
The armband is intended to attach to your upper arm, typically on the same side as
your implant. The Neptune processor can be placed on the armband with or without
the Neptune Connect. However, the Neptune Connect should always be removed
prior to exposure to water.
To use the armband:
1. Ensure the headpiece cable is attached to the sound processor on one end and
the appropriate headpiece on the other end.
2. A
ttach the sound processor to the armband using your preferred retention device
(i.e., clip or pouch).
3. S ecure the armband to your upper arm using the VELCRO® brand fasteners. For
further instructions on how to secure the armband, refer to the ‘Instructions for
Use’ included with the product.
Using the Lanyard
The lanyard is intended to be worn around your neck with the sound processor in the
pouch in the front of your body. The sound processor can be placed on the lanyard
with or without the Neptune Connect. However, the Neptune Connect should always
be removed prior to exposure to water.
User Guide for the Neptune™ Sound Processor 13
To use the lanyard:
1. Ensure the headpiece cable is attached to the sound processor on one end
and the appropriate headpiece on the other end. Thread your headpiece cable
through the adjustable loops on the lanyard to help manage the placement of
your cable.
2. Attach the sound processor to the lanyard using your preferred retention device
(i.e., clip or pouch).
3. Place the lanyard around your neck with the processor hanging in the front of
your body. For further information, refer to the ‘Instructions for Use’ included with
the product.
Due to the possibility of neck injury, use of the lanyard is not recommended during
rough play or around moving machinery.
Using the Headband
The headband is intended to wrap across your forehead and attach at the back of
your head. The Neptune processor can be placed on the headband with or without
the Neptune Connect. However, the Neptune Connect should always be removed
prior to exposure to water.
To use the headband:
1. E nsure the headpiece cable is attached to the sound processor on one end and
the appropriate headpiece on the other end.
2. Attach the sound processor to the headband using your preferred retention device
(e.g., clip or pouch).
3. Secure the headband using the VELCRO® brand fasteners. For further instructions
on how to secure and position the headband, refer to the ‘Instructions for Use’
included with the product.
Note: Some degradation in sound quality may be perceived if the headband is
placed over the headpiece microphone.
14 User Guide for the Neptune™ Sound Processor
Using the Harness
The harness is a pediatric accessory which accommodates placement of one or two
Neptune processors at a preferred wearing location. The Neptune processor may
be attached to the harness on the child’s side, front, back, or shoulder and may be
worn with or without the Neptune Connect. However, the Neptune Connect should
always be removed prior to exposure to water. The harness is adjustable to optimally
fit young children and is available in different colors. For further information, refer to
the ‘Instructions for Use’ included with the product.
Follow all directions for attachment to avoid possible strangulation due to misuse.
No Securing Mechanism Used
Some individuals may prefer to wear the Neptune sound processor in a shirt pocket
or other locations which do not require the use of a securing mechanism. For
maximum comfort, you may wish to remove any previously-attached clip or pouch
prior to placing the Neptune processor in the desired location.
User Guide for the Neptune™ Sound Processor 15
Using the Neptune Sound Processor
The Neptune System contains small parts that may cause choking if swallowed.
If the sound processor becomes unusually hot or warm, discontinue use
immediately and contact Advanced Bionics or your clinician.
Powering the Neptune sound processor
The ‘on/off’ button is located on the side of the Neptune sound processor. To power
on the device, press and hold the ‘on/off’ button for 1-2 seconds. You should notice
the orange LED within the button flash to indicate battery charge.
If you begin use of the sound processor with the Neptune Connect detached, the
sound processor will always activate the most recently-used program, volume,
and sensitivity settings. To reset program settings without attaching the Neptune
Connect, upon start-up press and hold the ‘on/off’ button for 3-5 seconds. The
processor will start up in program position 1 and reset the volume and sensitivity
settings to their default levels.
To power down the Neptune sound processor, depress the ‘on/off’ button for 1-2
seconds. The orange LED will fade out to indicate that the processor is powering
down.
Understanding Neptune LEDs
The LED is a programmable feature providing visual information about system
status, battery life, program position, and sound processor error conditions.
16 User Guide for the Neptune™ Sound Processor
Table 1: Neptune sound processor LED indications
Color Orange
Red
Green
Behavior
Blinks at start-up
Programmable
No
Indication
• 4 quick blinks indicate that battery
is fully charged
• 2–3 quick blinks indicate that the
battery is sufficiently charged to
power the system
• 1 quick blink indicates that the
battery is nearly depleted
• No blinking indicates depleted
battery. Replace with charged or
new battery
SolidYes
The battery is almost depleted
Blinks twice every
three seconds
Yes
The battery is depleted and cannot
support stimulation
Fades out
No
The sound processor is
powering down
Blinks once per
second
Yes
Loss of lock with the implant
Blinks rapidly
(more than once
per second)
No
Wrong implant connected
SolidNo
Sound processor error condition.
Fully remove and re-insert battery to
reset processor
Flickers in
response to
loud inputs
Yes
The sound processor and
microphone are responding to
sound
Solid green
No
Indicates an empty program slot or
monitor (∆) position
Blinks at start-up
after battery status
and upon program
change
No
• 1 blink indicates program one
• 2 blinks indicate program two
• 3 blinks indicate program three
Note: Use of some Neptune accessories may obscure the processor LED; therefore,
audible alarms may be desirable for use with very young children to ensure
caregiver notification of loss of lock or low battery status.
User Guide for the Neptune™ Sound Processor 17
Understanding Audible Alarms
Audible alarms are a programmable feature that can be used independently or in
conjunction with the Neptune LEDs to provide important information about system
status and battery life.
Table 2: Neptune Audible Alarms
Behavior Programmable
Indication
Beeps once per second
Yes
Loss of lock with the implant
Beeps rapidly
(more than once per second)
Yes
Wrong implant connected
Beeps slowly (once every
five seconds)
Yes
Low battery
Two beeps every three seconds
YesBattery is depleted and cannot support stimulation
Continuous beep
NoSound processor error condition.
Fully remove and re-insert battery
to reset processor.
Note: If the Neptune processor is placed within a retention device (e.g., pouch) or
worn beneath clothing, the processor audible alarms may be dampened and more
difficult for caregivers to detect.
Using AAA Batteries
The sound processor is powered by a single, off-the-shelf alkaline or lithium
disposable or nickel-metal hydride (NiMH) rechargeable AAA battery so you never
have to worry about power when traveling away from home or in an emergency. The
Neptune Battery Cover creates an airtight seal for swimming and bathing as well as
to prevent easy removal by young children.
Do not remove or replace the AAA battery while under water.
18 User Guide for the Neptune™ Sound Processor
Removing the Battery Cover
1. H
old the sound processor in one hand.
2. Firmly grip the ends of the Battery Cover and, starting at one end, pull it away
from the sound processor.
Never insert your fingernail or any type of tool into the Battery Cover to try to pry it
off the processor as this may damage the battery seal allowing water and debris to
enter into the Neptune battery compartment.
Removing the Battery
1. Hold the sound processor in one hand.
2. G
rasp the AAA battery at one end and pull it away from the sound processor to
remove.
Replacing the Battery
1. Hold the sound processor in one hand.
2. P
osition the positive end (+) of the AAA battery into the appropriate contact as
marked inside the processor housing.
3. P
ush the negative end (-) of the battery into the opposite contact in the processor
housing.
Note: If the AAA battery is inserted in the wrong orientation, the Neptune sound
processor will not turn on.
Insert battery only as shown to prevent loss of function
User Guide for the Neptune™ Sound Processor 19
Attaching the Battery Cover
1. H
old the sound processor in one hand, with AAA battery installed.
2. A
lign the edges of the battery cover with one end of the sound processor housing.
Note that the battery cover is not ‘sided.’
3. P
ush the battery cover onto one end of the sound processor then push firmly onto
the other end to attach.
Using Neptune Headpieces
Two headpieces are available for use with your Neptune sound processor.
1. The Universal Headpiece (UHP)
2. The AquaMic
The Universal Headpiece
The UHP is designed for use with the Neptune processor during daily activities with
the exception of swimming and bathing.
The AquaMic
The AquaMic is designed for use during swimming and bathing and carries an IP68
rating for water and particulate matter (e.g., dust, sand) resistance. The AquaMic is
not intended for use during diving or repeated submersion at depths greater than
three meters (9 feet, 10 inches).
When using the AquaMic underwater, sound may be distorted; however, following
submersion or heavy water spray, sound quality should return to acceptable levels
after fully drying the headpiece. For this reason, it is recommended that you replace
your AquaMic after water use with a dry headpiece to ensure restoration of typical
system sound quality. For more information, refer to ‘The AquaMic’ section of the
User Guide or the AquaMic ‘Instructions for Use.’
Replacing Headpiece Cables
Headpiece cables are available in a variety of colors and lengths to suit your
personal wearing preferences. Before you can use your Neptune sound processor,
you must attach the cable to the headpiece and sound processor. You should
inspect your cable on a regular basis to ensure it is in good condition. If it appears
damaged, you should replace it with a new cable.
Cables are not intended to be removed or replaced while the sound processor
is under water. If the cable accidentally detaches during water use, remove the
sound processor from the water and shake excess water from the sound processor
prior to re-connecting the cable.
Place the sound processor and headpiece with cable detached in the Zephyr by Dry
& Store® overnight to ensure proper drying of the Neptune system components.
Due to increased risk of strangulation and/or underwater entanglement, do not
use cables longer than 81cm (32 inches) with young children.
20 User Guide for the Neptune™ Sound Processor
To attach the cable to the headpiece
1. Hold the headpiece in one hand and the cable connector in the other hand.
2. Push the cable connector firmly into the headpiece connector.
To attach the cable to the sound processor
1. Hold the sound processor in one hand and the cable connector in the other hand.
2. P
ush the cable connector firmly into the sound processor connector.
For assistance in troubleshooting headpiece cables, please refer to the
‘Troubleshooting’ section of the User Guide.
Adjusting Headpiece Magnet Strength
It is important to have the correct magnet strength so you do not experience
discomfort or retention issues. If an insufficient number of magnets is used in your
headpiece, it may fall off more often than you find acceptable. If too many magnets
are used in your headpiece, you may experience irritation or discomfort. You should
consult your clinician if you have any concerns regarding magnet strength. If deemed
appropriate, your audiologist may insert additional magnets or remove magnets
from your headpiece. You should not place additional magnets in your headpiece
unless under the direction of a cochlear implant professional. See the headpiece
‘Instructions for Use’ for additional information regarding adjustment of headpiece
magnet strength.
If you experience any redness, irritation, or discomfort, discontinue use of your
headpiece immediately and contact your cochlear implant center.
If headpiece magnets are swallowed, seek immediate medical attention.
User Guide for the Neptune™ Sound Processor 21
Removing Headpiece Color Caps
The UHP and AquaMic Color Caps are available in a variety of colors to match
or coordinate with your Neptune sound processor. A Color Cap must be in place
at all times when using your headpiece. You may need to remove your headpiece
Color Cap to change the look and style of your headpiece, as part of routine
troubleshooting, or, in the case of the AquaMic, to fully dry following submersion. To
remove your headpiece Color Cap, only use the tool provided by Advanced Bionics.
See the Color Cap, UHP, or AquaMic ‘Instructions for Use’ for additional information
regarding removal and replacement of headpiece Color Caps.
Using the Neptune Connect
Sync Light
Volume Dial
Euro Port Connector
Sensitivity Dial
The Neptune Connect enables adjustment of volume, sensitivity, and program
settings. It also provides access to wireless FM and other battery-powered audio
devices for Neptune sound processor users. Additionally, a listening check of the
headpiece microphone and FM connection can be conducted with the Neptune
Connect attached.
By design, the Neptune Connect is removable, providing the ultimate in tamperproof controls for very young children. Removing the controls also enables the
smallest possible wearing configuration and the ability to use your sound processor
while swimming and bathing.
Note: The Neptune Connect is not intended for water use, and should be removed
from the sound processor prior to swimming or bathing. Additionally, you should
ensure that the processor is completely dry following water use before attaching
the Neptune Connect.
Attaching and Removing the Neptune Connect
Release Latch
22 User Guide for the Neptune™ Sound Processor
If you wish to change programs or adjust your volume and/or sensitivity setting, you
will need to attach the Neptune Connect. The sound processor does not need to be
turned off prior to attaching the Neptune Connect. Once the desired changes have
been made, you may remove the Neptune Connect by pressing the release latch,
and the sound processor will maintain the new settings. Attach your Neptune Color
Cover when the Neptune Connect is not in use. If you choose to leave the Neptune
Connect attached during use, any changes to volume and sensitivity take effect
immediately.
Sync Light
The Sync Light, located between the volume and sensitivity dials, is a safety feature
designed to ensure the Neptune Connect is using the same settings as the sound
processor. If you remove and re-attach the Neptune Connect and the program
switch and control dial positions have not changed, the Sync Light will flash green
once when you re-attach the Neptune Connect to indicate that the sound processor
and Neptune Connect settings match and the parts are “synced.” If the program
switch or control dial positions have been changed on the Neptune Connect before
re-attaching to the sound processor, the Sync Light will flash red once per second
until the settings have been synced.
The sound processor will not use any new program or control dial settings until it has
been synced with the Neptune Connect. To sync the Neptune Connect and sound
processor, first turn the volume all the way down by moving the dial in a counterclockwise direction . The Sync Light will flash green once to indicate the Neptune
Connect and sound processor are synced and ready to apply setting changes. This
is an important safety feature preventing any sudden change in loudness or sound
quality if settings on the Neptune Connect have been altered prior to re-attaching
to the sound processor. After successfully syncing the sound processor and Neptune
Connect, return the volume dial to your preferred use setting.
Table 3: Neptune Connect Sync Light indicator
Behavior One green flash
Indication
Neptune Connect and processor settings are
synced. Any change will take effect on the
processor.
Flashes red once per secondA mismatch exists between Neptune processor
settings and Neptune Connect settings. In
order to sync settings, turn volume dial all the
way down (counter-clockwise); verify green
light flashes once; then adjust the controls to
desired position(s).
Solid red lightError condition. If this occurs, remove and
re-attach Neptune Connect.
User Guide for the Neptune™ Sound Processor 23
To attach the Neptune Connect:
Align here
1. Remove your Neptune Color Cover.
2. Align the circle on the top of the Neptune sound processor with the
corresponding marking on the underside of the Neptune Connect for correct
orientation.
3. Push the Neptune Connect snugly onto the sound processor.
To remove the Neptune Connect:
Release Latch
1. Hold the sound processor in one hand.
2. P
ress the release latch located on the end of the Neptune Connect until you feel it
disconnect from the sound processor. Store in a safe place, such as your Neptune
Connect Wallet or Neptune Carrying Case, when not in use.
3. Attach your Neptune Color Cover whenever the Neptune Connect is not in place
on the sound processor.
For additional information, refer to the Neptune Connect ‘Instructions for Use.’ For
instructions regarding attaching or removing your Neptune Color Cover, refer to the
‘Color Customization’ section of the User Guide.
24 User Guide for the Neptune™ Sound Processor
Changing Programs
monitor
P1 P2 P3
The program switch is located on your Neptune Connect to allow you to easily
change your program position prior to, or during, use. The sound processor can store
up to three programs for optimal listening in a variety of situations. These programs
can be updated and changed by your clinician during fitting.
To change programs:
1. Slide the program switch located on the front face of the Neptune Connect to the
desired program position.
2. You may need to sync the Neptune Connect with the sound processor prior to
changing the program. For more information, refer to the ‘Sync Light’ section of
the User Guide.
3. For instructions on use of the monitor (∆) switch position, refer to the ‘Listening to
the Microphone and FM Receiver’ section of the User Guide.
Changing Volume
decrease
increase
Volume
Sensitivity
Volume changes are managed differently depending on whether the Neptune
Connect has remained on the sound processor or has been disconnected during use.
If the Neptune Connect has remained attached to the sound processor during use,
changes take effect immediately. If the Neptune Connect has been removed and
the settings changed, the processor and Neptune Connect should be synced before
volume changes will take effect. For more information, refer to the ‘Sync Light’
section of the User Guide.
User Guide for the Neptune™ Sound Processor 25
To change volume:
1. P
lace your finger on the volume control dial or adjust from the edge of the
Neptune Connect
2. Turn the dial to the desired setting. Turn the dial in a clockwise direction to
increase or a counter-clockwise direction to decrease the volume
Note: You may need to sync the Neptune Connect with the sound processor prior
to changing the volume.
The volume range available within a program can be changed or disabled by your
implant professional in the SoundWave™ fitting software. If you have any questions
about your specific volume range setting, please contact your implant center.
Changing Sensitivity
decrease
increase
Volume
Sensitivity
The sensitivity control adjusts the softest sound that can be picked up by your
microphone. Sensitivity dial adjustments are managed differently depending on
whether the Neptune Connect has remained on the sound processor or has been
disconnected during use.
If the Neptune Connect has remained attached to the sound processor during use,
changes take effect immediately. If the Neptune Connect has been removed and
the settings changed, the processor and Neptune Connect should be synced before
sensitivity dial changes will take effect. For more information refer to the ‘Sync Light’
section of the User Guide.
To change sensitivity:
1. Place your finger on the sensitivity control dial or adjust from the edge of the
Neptune Connect.
2. Turn the dial to the desired setting. Turn the dial in a clockwise direction to
increase or a counter-clockwise direction to decrease the sensitivity setting.
Note: You may need to sync the Neptune Connect with the processor prior to
changing sensitivity.
26 User Guide for the Neptune™ Sound Processor
The sensitivity control can be enabled or disabled within a program by your implant
professional in the SoundWave™ fitting software. If you have any questions about
your specific sensitivity control setting, please contact your implant center.
Using FM
FM use is a critical feature for many cochlear implant users, particularly in schoolaged children, to help overcome difficulties hearing in the presence of noise,
reverberation, and distance from the speaker. The Neptune sound processor enables
use of wireless FM systems by attaching the FM receiver directly to the Neptune
Connect.
Note: To avoid any unpleasant sounds, ensure that your sound processor is turned
off before attaching or removing an FM receiver. Read operating instructions
provided with your FM system prior to using FM with your Neptune processor.
To attach an FM Receiver:
1. With the sound processor turned off, hold the sound processor with Neptune
Connect attached in one hand.
2. W
ith the other hand, align the three FM connector pins with the Euro connector
on the top of the Neptune Connect. Take care to ensure that the FM receiver pins
match the size and orientation of the holes on the Neptune Connect. Failure to do
so may cause damage to the FM receiver and/or the Neptune Connect.
3. F irmly press the FM receiver into place on the Neptune Connect.
4. A
djust the program position to the desired location for FM use.
5. Reduce volume and sensitivity settings.
6. Turn on the sound processor.
7. Turn volume and sensitivity dials to desired positions for FM use.
To remove an FM receiver:
1. With the sound processor turned off, hold the sound processor with Neptune
Connect attached in one hand.
2. W
ith the other hand, gently pull the FM receiver straight out of the Euro connector.
3. Turn on the sound processor.
User Guide for the Neptune™ Sound Processor 27
4. A
djust the program position, volume, and sensitivity to their desired settings.
5. Remove the Neptune Connect and re-attach the sound processor Color Cover.
For further information regarding FM use, refer to the ‘Instructions for Use’ included
with your FM system.
Listening to the Microphone and FM Receiver
A convenient test mode is built in to all Neptune sound processors to enable
someone with unaided hearing to listen to the following sound sources:
• Microphones
• FM receivers
To listen to the desired input:
1. Ensure that the Neptune Connect is attached and synced to the sound processor.
2. Connect headphones to the 3.5mm auxiliary connector on the side of the
Neptune Connect.
3. P
lace headphone/earbuds in ears. If listening to microphone input, proceed
directly to step 5.
4. If listening to FM input is desired, connect your wireless FM receiver to the Euro
connector located on the top surface of the Neptune Connect and synchronize it
with the FM transmitter prior to proceeding to the next step.
5. Set the sound processor program switch to the monitor (∆) position.
Using the Telephone
There are a variety of ways to use the telephone with your Neptune sound processor.
Consult with your clinician for recommendations regarding telephone use and which
of the following options are best for you:
1. Use the telephone receiver
You can use the telephone by placing the telephone receiver directly over your
headpiece microphone. It is sometimes necessary to try different phones and providers,
particularly when cellular phones are used, for the optimal telephone signal.
2. Use a telephone adapter
A telephone adapter is available for purchase from AB for use with your Neptune
sound processor. The telephone adapter can be permanently connected to your
home or work phone. The adapter connects directly into the auxiliary connector
of your Neptune Connect, although you may require a special program for this
purpose. Consult with your clinician or an AB representative for further information
regarding this option.
28 User Guide for the Neptune™ Sound Processor
3. Use a patch cable
A patch cable may be used to connect directly to your cellular or cordless telephone.
The patch cable connects to the headset connector of your telephone on one
end and the auxiliary connector of your Neptune Connect on the other. An Audio
Interface Cable is available from AB, or you may require a custom-made patch cable
from an independent vendor. Consult with your clinician or an AB representative for
further information regarding this option.
4. Use a speaker phone
Use of a speaker phone eliminates the need for additional equipment when using the
telephone. Simply turn on the speaker phone and communicate in your regular manner.
AAA Battery Information
Your Neptune sound processor can be used with off-the-shelf alkaline or lithium
AAA batteries or rechargeable nickel-metal hydride (NiMH) batteries. For recharging
instructions, see the manufacturer’s ‘Instructions for Use’ included with the NiMH
battery charger.
Warnings
•Do not recharge disposable batteries.
•Do not use rechargeable lithium-ion batteries.
•Do not place batteries in your mouth.
•Do not chew or swallow batteries. If this occurs, seek immediate medical attention.
•Remove batteries from your sound processor when they are empty to prevent
damage from possible leaking.
•If a battery shows visible signs of leakage, dispose of it in accordance with local
regulations.
•Do not allow leaking battery fluid to come into contact with skin, mouth, or eyes.
•Do not expose batteries to heat (e.g., do not store in direct sunlight or in a hot car).
•Do not dispose of batteries in fire.
•Carry batteries in the carrying case provided or in a sealed plastic bag. Batteries
can short circuit if they come into contact with metallic objects such as coins or
keys.
•Do not immerse batteries directly in water.
•Only charge batteries using the charger(s) recommended by the manufacturer.
•Do not allow children to play with or leave them unattended with batteries.
•Do not allow children to charge batteries unattended.
For additional information, refer to the ‘Approved Power Sources’ section of the
User Guide.
User Guide for the Neptune™ Sound Processor 29
Using Neptune Accessories
Advanced Bionics supplies a range of accessories for use with the Neptune system,
although not all accessories may be included in your sound processor kit. Discuss
with your clinician which accessories are included with your Neptune sound
processor.
For further information regarding the accessories listed below, refer to the
’Instructions for Use’ included with the product or contact Advanced Bionics.
Headpieces
The Neptune sound processor is designed for use with two different headpieces.
1. The Universal Headpiece (UHP)
2. The AquaMic
The Universal Headpiece
The UHP is intended to be used with Neptune during daily activities outside of water
environments (e.g., pools, bath, shower).
The AquaMic
The AquaMic is designed for use during swimming and bathing and carries an IP68
rating for water and dust resistance. The AquaMic is not intended for use during diving
or repeated submersion at depths greater than three meters (9 feet, 10 inches).
When using the AquaMic underwater, sound may be distorted; however, following
submersion or heavy water spray, sound quality should return to acceptable levels
after fully drying the headpiece. For this reason, it is recommended you replace your
AquaMic after water use with a dry headpiece to ensure restoration of typical system
sound quality. For information regarding headpiece use, refer to the ‘Using Neptune
Headpieces’ section of the User Guide or the AquaMic ‘Instructions for Use.’
Wireless FM
Neptune is compatible with the Phonak MLxi wireless FM receiver. For instructions
on how to connect an FM receiver to the Neptune Connect, refer to the ‘Using FM’
section of the User Guide or to the Neptune Connect ‘Instructions for Use.’
Listening Check Earphones
A convenient monitor mode is built in to all Neptune sound processors to enable
someone with unaided hearing to listen to the Neptune system microphone and/or
an attached FM receiver. Listening Check earphones may be used for this purpose.
For instructions on how to listen to inputs using the Listening Check earphones, refer
to the ‘Listening to the Microphone and FM Receiver’ section of the User Guide.
Audio Accessories
The auxiliary connector on the side of the Neptune Connect allows you to plug
directly into battery-operated consumer electronics devices, such as MP3 players,
portable DVD players, or handheld gaming devices. When connecting to consumer
devices, you may require attenuation to prevent sound from being too loud or
distorted. This attenuation can be applied by your clinician during programming so
30 User Guide for the Neptune™ Sound Processor
you can fully enjoy the sound from your audio device. Also, your clinician can create a
program allowing you to hear both environmental and auxiliary device sounds. Talk to
your implant professional about which programming options are right for you in this
situation.
Do not connect to mains powered sound sources (e.g., TV, computer) unless using
a mains isolation cable. For further information, contact your clinician or an
Advanced Bionics representative.
Do not swim or bathe with the Neptune Connect and audio accessories attached
to the sound processor.
Color Customization
Neptune Covers allow you to customize the look of your sound processor to suit your
personal style. Neptune Color and Battery Covers are offered in a variety of colors to
mix and match.
Neptune Color Cover
It is recommended that a Neptune Color Cover be used whenever the Neptune
Connect is not attached to your processor.
To remove the Color Cover:
1. Hold the sound processor in one hand.
2. W
ith the other hand, place one or two fingernails under the opening on the front
or back face of the processor and pull the Color Cover away from the sound
processor.
To attach the Color Cover:
1. Hold the sound processor in one hand.
2. Align the edges of the Color Cover with the top of the sound processor housing.
Note that the Color Cover is not ‘sided’.
3. Push the Cover firmly onto the Neptune processor until it snaps into place.
For additional information, refer to the ‘Instructions for Use’ included with your
Neptune Covers.
User Guide for the Neptune™ Sound Processor 31
Battery Cover
Battery Covers provide an airtight seal and allow use of your Neptune sound
processor while swimming or bathing. A Battery Cover should be in place on your
sound processor at all times during Neptune use.
To attach the Battery Cover:
1. Hold the sound processor in one hand, with AAA battery installed.
2. Align the edges of the battery cover with one end of the sound processor housing.
Note that the battery cover is not ‘sided.’
3. P
ush the battery cover onto one end of the sound processor then push firmly onto
the other end to attach.
To remove the Battery Cover:
1. Hold the sound processor in one hand.
2. F irmly grip the ends of the Battery Cover and, starting at one end, pull it away
from the sound processor.
Do not insert your fingernail or any tool into the Battery Cover in an attempt to
remove it from the processor as this may damage the battery seal allowing water
and debris to enter into the Neptune battery compartment.
If damage to the Battery Cover is noted or suspected, replace prior to resuming
water-related use of the Neptune System.
For additional information, refer to the ‘Instructions for Use’ included with your
Neptune Covers.
32 User Guide for the Neptune™ Sound Processor
Neptune Carrying Case
A carrying case is provided with your Neptune system for use when traveling or for
storage when your sound processor and accessories are not in use. If your Neptune
system is exposed to moisture or high levels of humidity, you may choose to store
components overnight in the Zephyr by Dry & Store® provided instead.
Neptune Connect Wallet
When the Neptune Connect is not in use, it is recommended that you store it in the
Neptune Connect Wallet. The wallet is intended to protect the Neptune Connect and
provide an easy means of transporting it wherever you go. The Neptune Connect
wallet is suitable for storage on your key chain, in a purse, backpack, briefcase, or
pocket. There is also space in the wallet for storage of an extra AAA battery and
cable, for convenient replacement if the need arises when you are away from home.
If your Neptune Connect has been exposed to water, or high levels of humidity, you
may store it overnight in the Zephyr by Dry & Store provided with your Neptune
processor kit instead.
Neptune Swim Cap
Advanced Bionics offers a swim cap which can be worn over your AquaMic and
Neptune processor for use while swimming. Available in multiple colors and made of
a lightweight LYCRA® brand fabric, the swim cap is comfortable to wear and allows
sounds to pass through to your AquaMic so you may continue to hear noises around
you at the pool.
Note: Some degradation in sound quality may be perceived while the swim cap is
in place over the headpiece microphone.
User Guide for the Neptune™ Sound Processor 33
Zephyr by Dry & Store®
A Zephyr by Dry & Store is included with your Neptune system. The Zephyr is
designed to remove moisture from your equipment and is intended for daily use
with your Neptune system components. For detailed instructions on how to use and
care for the Zephyr, refer to the ‘Operating Instructions’ included in the package. It
is important that you read and adhere to the‘Warnings and Cautions’ prior to and
during use.
Do not allow children to play with or operate the Zephyr by Dry & Store or
desiccant unattended.
IP Rating Information
An ingress protection, or IP, rating is used to specify the strength of an enclosure
surrounding electronic equipment. Each IP rating consists of two numbers. The first
number indicates the level of protection an enclosure provides against intrusion by
solid objects, materials, or dust. The second number indicates the level of protection
against intrusion by water or liquids.
The Neptune Connect carries a rating of IP44. This rating indicates that the
Neptune system when using the Neptune Connect is protected against the following
conditions:
• Penetration of solid foreign objects equal to or greater than 1.0 mm in diameter
• Failure due to splashing water
The Neptune sound processor, AquaMic, and AquaMic headpiece cable carry a
rating of IP68*. This rating indicates that the Neptune system when using these
parts is protected against the following conditions:
• Complete protection against dust penetration
• Failure due to continuous immersion in water up to three meters (9 feet, 10 inches)
Neptune’s industry-leading IP68 rating affords you peace-of-mind that your
processor system will continue to operate to AB performance standards at all
times-even while bathing and swimming.
* Test conditions are specified by the manufacturer. The Neptune system passed
testing performed following immersion at 3m for 30 minutes.
34 User Guide for the Neptune™ Sound Processor
Care of your Neptune System
It is important to properly care for your Neptune system to ensure optimal hearing
at all times. If you wish to clean any part of your Neptune system, use only a damp
cloth to wipe the part(s). Do not expose any part of the system to additional solvents
(e.g., soap, bleach). No preventive maintenance or routine inspection is required.
The components of the Neptune system are not serviceable.
Caring for your Neptune Sound Processor
Your Neptune sound processor has a dust and water protection rating of IP68. This
means it is designed to:
•Protect against penetration of dust, sand, or other particles.
•Allow submersion in clean water, bath water, and chemically treated pool water.
Neptune is not warranted for use in or exposure to sea or lake water.
To prevent damage to the sound processor, it is important that you ensure the Battery
Cover is correctly installed on the sound processor before swimming and bathing.
Visually inspect the battery compartment after submersion in water. If moisture is
detected, wipe the battery compartment, battery, and battery contacts with a dry cloth.
If damage to the battery cover or battery seal is suspected, contact Advanced
Bionics for replacement prior to resuming water-related use.
Although it is not necessary, it is highly recommended that you place the sound
processor and headpiece in your Zephyr by Dry & Store® for overnight drying. If you
are concerned that the battery compartment has been exposed to water, remove the
Battery Cover and battery from the sound processor prior to placement in the Zephyr
to ensure proper drying.
You may clean battery contacts with a soft bristle brush (e.g., hearing aid brush or
dry toothbrush) or wipe with a damp cloth as needed.
Caring for the Neptune Connect
Your Neptune Connect has a dust and water protection rating of IP44. This means it
is designed to withstand:
•Penetration of foreign objects greater than 1.0 mm.
•Exposure to splashing water.
To prevent damage to the Neptune Connect, it is important that you remove it
from the sound processor prior to swimming and bathing. Dry the Neptune sound
processor fully before attaching the Neptune Connect. If the Neptune Connect is
exposed to splashing water, wipe it with a dry cloth.
Although it is not necessary, you may place the Neptune Connect in your Zephyr by
Dry & Store for overnight drying.
If damage to the Neptune Connect is suspected, contact Advanced Bionics for
replacement.
User Guide for the Neptune™ Sound Processor 35
Recommended Neptune System Operating and Storage Temperatures
Table 4: Operating and storage temperature ranges
Condition
Minimum
Maximum
Operating temperature
0°C (32°F)
45°C (115°F)
Storage temperature
-20°C (-4°F)
55°C (131°F)
The Neptune system meets the temperature safety requirements of IEC 606011:2005 in ambient temperatures up to 36.8°C (98°F).
Approved Power Sources
Advanced Bionics has verified Neptune function with the power sources listed
below; behavior when using power sources other than those listed here cannot be
guaranteed.
Table 5: Approved Neptune power sources by geographic region
Power Source
Manufacturer
Model Number
Energizer ®
E92 (Alkaline)
Energizer
L92 (Lithium)
Duracell ®
DC2400 (NiMH)
Advanced Bionics
AB-6500
Energizer
Ultra Plus LR03 (Alkaline)
Energizer
L92-FR03 (Lithium)
Duracell
HR03 (NiMH)
Advanced Bionics
AB-6500
NORTH AMERICA
AAA Battery
Programming Interface
(used during fitting, only)
EU
AAA Battery
Programming Interface
(used during fitting, only)
Table 6: Approved Neptune power supplies
Power Supply
Rated Voltage
Type
Rated Current
AAA Battery
1.0-5.0 V
DC
250mA
Programming Interface
3.1-5.0 V
DC
250mA
36 User Guide for the Neptune™ Sound Processor
Warnings
General Warnings
•Do not expose any part of the Neptune system to extreme heat, such as an oven,
microwave, or hair dryer.
•Using your sound processor accessories and parts contradictory to their intended
use (e.g., mouthing, chewing) may cause bodily harm
•Store additional headpieces away from items with magnetic strips (e.g., credit
cards, hotel room key cards).
•Portable and mobile RF communications equipment, including radios and cellular
phones, may affect sound quality of the Neptune system; however, there is no
safety hazard associated with such equipment.
•The Neptune system should be used in accordance with the electromagnetic
compatibility (EMC) information provided in the ‘Guidance and Manufacturer’s
Declaration’ section of the User Guide.
•Due to increased risk of strangulation and/or underwater entanglement, do not use
cables longer than 81cm (32 inches) with young children.
•The Neptune system contains small parts that may cause choking if swallowed.
•Due to the possibility of neck injury, use of the lanyard is not recommended during
rough play or around moving machinery.
•Follow all directions for attachment of harness to avoid possible strangulation due
to misuse.
•If headpiece magnets are swallowed, seek immediate medical attention.
•If the sound processor becomes unusually hot, or warm, discontinue use
immediately and contact Advanced Bionics or your clinician.
•Do not allow children to play with or operate the Zephyr by Dry & Store® or
desiccant unattended.
•Do not remove or replace the cable from the sound processor or AquaMic while
under water. If the cable becomes accidentally detached during water use, remove
the sound processor from the water and gently shake any excess water from the
sound processor and cable connectors prior to re-connecting the cables. Dry the
sound processor with the cable detached in the Zephyr or similar desiccant device
overnight to ensure proper drying of the device.
•If any loud or uncomfortable sounds occur while the AquaMic is under water,
immediately remove your headpiece. Remove any excess water from the AquaMic
microphone or, once out of the water, attach a dry headpiece before re-placing on
your head.
•Do not remove/replace the AAA battery while under water.
•Do not insert your fingernail or any tool into the Battery Cover in an attempt to
remove it from the processor as this may damage the battery seal allowing water
and debris to enter into the Neptune battery compartment.
User Guide for the Neptune™ Sound Processor 37
•If damage to the Battery Cover is noted or suspected, replace prior to resuming
water-related use of the Neptune System.
•Do not connect to mains powered sound sources (eg. TV, computer) unless using
a mains isolation cable.
•Do not swim or bathe with the Neptune Connect and audio accessories attached
to the sound processor.
•Your processor or headpiece should be serviced only by AB. Do not attempt to
open or repair the parts. Do not continue to use the processor or headpiece if any
part of it is damaged. Unauthorized opening of the processor, headpiece, or other
equipment, will void the warranty and may compromise system performance.
Electrostatic Discharge (ESD)
High levels of static electricity may damage electronic components of your sound
processor or implant. Care should be taken to avoid exposure of the system to static
electricity. ESD is present when you feel a spark jump from your body or your hair
stands on-end.
The following are examples of situations where high levels of electrostatic
charge may be created:
•Walking, crawling, or sliding on carpets.
•Sliding on plastic slides.
•Exiting an automobile.
•Pulling sweaters on and off.
•Touching TV or computer screens.
•Removing bedding materials.
To reduce the likelihood of ESD damage:
•Touch a person or object with your fingers prior to contacting your/your child’s
headpiece, cable, or sound processor.
•Touch metal surfaces with your hand prior to allowing equipment to contact
the metal surface. This is particularly important on the playground where high
levels of static electricity can be generated. It is important to discharge any static
electricity by touching a metal surface with your hand prior to allowing the sound
processor, cable, or headpiece contact with the metal surface.
•Take care to avoid contact between your cochlear implant equipment and metal
surfaces when exiting a vehicle.
•Remove cochlear implant equipment prior to removing clothing that may contain
electric charge (e.g., sweaters).
•Do not touch TV or computer screens. If screens are touched, be sure to touch an
object other than your implant system to discharge any charge build-up prior to
touching any part of your implant system.
•Use fabric softener on clothing and bedding.
38 User Guide for the Neptune™ Sound Processor
Airport Security Metal Detectors
Metal detectors and security scanners, including full body scanners, will not
damage your implant system; however, metal detectors may be activated as
you pass through. To avoid hearing any unwanted sound when walking through
metal detectors or security scanners, you should reduce the volume on the sound
processor or remove your headpiece.
Ultrasonic Sensors
Ultrasonic sensors, sometimes used in lighting sensors and security systems, will not
damage your implant system; however, they may be picked up by the headpiece
microphone and lead to distorted sound quality when you operate your sound
processor in the immediate vicinity of such a sensor. To avoid hearing any unwanted
sound, you should reduce the volume on your sound processor or remove your
headpiece when passing near an ultrasonic sensor (e.g., in entrances to libraries).
X-ray Machines
X-ray machines will not damage your sound processor or implant, but may damage
your headpiece microphone. Avoid placing any system microphones in any checked
or carry-on baggage that is screened with X-ray. During airport security screenings,
the sound processor and microphone should be worn through the metal detector or
examined by hand.
User Guide for the Neptune™ Sound Processor 39
Troubleshooting your Neptune System
If no sound is heard or the red LED is flashing once per second on the
Neptune processor LED when the headpiece is in place over the implant, try
the following troubleshooting steps:
1. Check that the sound processor is “on” and that program, volume, and sensitivity
controls are set in the desired positions.
2. Visually inspect the cable for any damage or breakage and verify it is firmly
attached to the headpiece and sound processor.
3. Remove any materials (hat, scarf, headband, etc.) that may be covering your
microphone.
4. U
naided listeners may perform a listening check of the headpiece microphone
as described in the ‘Listening to the Microphone and FM Receiver’ section of the
User Guide.
5. R
eplace the cable.
6. Replace the headpiece.
If these measures do not resolve the problem, contact your clinician or Advanced
Bionics immediately for further assistance.
If no sound is heard or a solid red LED is indicated on the Neptune processor
LED, try the following troubleshooting steps:
1. Depress and hold the ‘on/off’ button for at least 1 second to power down the
sound processor.
2. Power on the Neptune processor again by depressing the ‘on/off’ button for at
least 1 second.
If these measures do not resolve the problem, contact your clinician or Advanced
Bionics immediately for further assistance.
If static or distorted sounds are heard, try the following troubleshooting steps:
1. Remove any materials (hat, scarf, headband, etc.) that may be covering your
microphone.
2. Visually inspect the cable for any damage or breakage. If any problems are noted,
replace cable.
3. V
erify that the cable is firmly attached to the headpiece and sound processor and
that the headpiece is positioned properly on your head.
4. Verify that program, volume, and sensitivity controls are set in the desired
positions.
5. If static or distorted sounds persist, replace the headpiece cable.
40 User Guide for the Neptune™ Sound Processor
6. Visually inspect the headpiece microphone for signs of debris or wear. If available,
replace the headpiece and/or headpiece Color Cap.
7. C
lean the battery contacts on your processor or AAA battery.
8. Unaided listeners may perform a listening check of the headpiece microphone
as described in the ‘Listening to the Microphone and FM Receiver’ section of the
User Guide.
If these measures do not resolve the problem, contact your clinician or Advanced
Bionics immediately for further assistance.
If sounds are muffled or distorted:
1. Confirm that no clothing or material is obstructing the microphone opening.
2. Repeat the troubleshooting steps listed above for when static is heard.
If sounds are muffled or distorted following submersion in pool or bath water:
1. Confirm that no clothing or material is obstructing the AquaMic microphone
opening.
2. In water environment, remove AquaMic from head and gently shake to remove
any water that may have settled in the microphone opening.
3. Outside of water environment and with headpiece off, remove AquaMic Color
Cap and gently shake headpiece to remove any water that may have settled in the
microphone opening. Take care when shaking. Place your finger over the magnet
well to avoid dislodging and potentially losing any magnets.
4. W
ipe the AquaMic surface with a soft cloth to absorb any additional moisture.
5. Visually inspect the cable for any damage or breakage. If any problems are noted,
replace cable.
6. V
erify that the cable is firmly attached to the headpiece and sound processor and
that the headpiece is positioned properly on your head.
7. If muffled or distorted sounds persist, replace AquaMic with a dry headpiece and
cable.
8. Place AquaMic and cable in your Zephyr by Dry & Store® or a similar desiccant
device and allow to dry completely.
9. Visually inspect the AquaMic microphone for signs of debris or wear. If available,
replace the AquaMic and/or AquaMic Color Cap.
10. Unaided listeners may perform a listening check of the headpiece microphone
as described in the ‘Listening to the Microphone and FM Receiver’ section of the
User Guide.
User Guide for the Neptune™ Sound Processor 41
If these measures do not resolve the problem, contact your clinician or Advanced
Bionics immediately for further assistance.
If the Neptune and/or AquaMic are accidentally exposed to sea or lake water:
1. Rinse parts with clean water.
2. Follow typical AquaMic post-submersion care instructions.
3. Place Neptune processor and AquaMic in your Zephyr by Dry & Store® or similar
desiccant device and allow to dry completely.
4. If any problem is noted following drying, contact your clinician or Advanced
Bionics for further assistance.
If moisture is noted within the Neptune battery compartment following
water use:
1. Remove the AAA battery and wipe the Neptune battery compartment with a soft
cloth to absorb any moisture. Replace the AAA battery if any signs of rust appear
on its contacts.
2. Place Neptune processor in your Zephyr by Dry & Store or a similar desiccant
device and allow to dry completely.
3. Visually inspect the Battery Cover for any damage or breakage. If any problems
are noted, replace the Battery Cover prior to resuming use of your Neptune
processor in water.
4. Visually inspect the battery seal for any tears or damage. If damage to the battery
seal is suspected, contact Advanced Bionics for replacement prior to resuming
water-related use.
5. If the problem continues, contact your clinician or Advanced Bionics for further
assistance.
If the Neptune processor battery contacts appear to have rust forming
on them:
1. Clean the contacts with a hearing aid brush or damp cloth or cotton swab.
2. Visually inspect the Battery Cover for any damage or breakage. If any problems
are noted, replace the Battery Cover prior to resuming use of your Neptune
processor in water.
3. Visually inspect the battery seal for any tears or damage. If damage to the battery
seal is suspected, contact Advanced Bionics for replacement prior to resuming
water-related use.
4. If the problem continues, contact your clinician or Advanced Bionics for further
assistance.
42 User Guide for the Neptune™ Sound Processor
If the Neptune sound processor does not power up:
1. Depress and hold the ‘on/off’ button for at least 1 second.
2. Verify that a charged AAA battery is in place.
3. Verify that the AAA battery is inserted correctly.
4. Remove the AAA battery; wait five (5) seconds; then replace the battery.
5. If the problem continues, contact your clinician or Advanced Bionics for further
assistance.
If the Neptune Connect Sync Light indicates a solid red light:
1. Remove and re-attach the Neptune Connect.
2. Verify proper orientation of the header by aligning the circle on the underside
of the Neptune Connect with the corresponding marking atop the Neptune
processor.
3. If the solid red light persists following re-attachment of the Neptune Connect,
power cycle the Neptune processor (i.e., depress and hold the ‘on/off’ button until
the processor powers down; then, power on again by depressing and holding the
‘on/off’ button for at least 1 second).
4. If the problem continues, contact your clinician or Advanced Bionics for further
assistance.
If you change the Neptune Connect program switch or volume/sensitivity dial
position, and no change in sound is heard:
1. Check the Neptune Connect Sync Light.
i. If flashing red, verify program and sensitivity settings are in your desired use
positions. Turn volume dial all the way down counter-clockwise to “sync” the
Neptune Connect and sound processor. The Sync Light should flash green
once to indicate successful “syncing,” and you may then adjust the volume
control to the desired position.
ii. If solid red, remove and re-attach the Neptune Connect.
iii. If the Sync Light is not flashing, verify program positions and settings with
your implant clinician to determine whether access to the volume and
sensitivity controls have been “locked” in your program(s).
If no sound is heard with an FM or auxiliary audio device attached to the
Neptune Connect:
1. V
erify that the FM receiver and/or auxiliary audio device is attached firmly to the
Neptune Connect.
User Guide for the Neptune™ Sound Processor 43
2. Verify you are using a program which allows for auxiliary, or Aux, input to your
Neptune system.
3. V
erify the FM transmitter and/or external audio device are powered.
4. Verify your FM receiver has been programmed for use with your processor. You
may need to consult with your FM professional.
If these measures do not resolve the problem, contact your clinician or Advanced
Bionics for further assistance.
Troubleshooting Neptune Indicator Lights
The Neptune LED is a programmable feature which provides diagnostic information
regarding battery life, program setting, microphone function, or processor system
status. Refer to the ‘Understanding Neptune LEDs’ section of the User Guide for an
explanation of the expected LED behavior(s).
If no lights appear:
1. C
heck that the LED is not obscured by the user’s clothing, hair, and/or processor
wearing device (e.g., pouch, harness, clip).
2. V
erify that the battery is inserted properly within the processor.
3. R
eplace the battery.
4. C
heck that the processor is turned “on.”
If green LED does not flash in response to loud sounds
(programmable feature):
1. C
onfirm that this feature is enabled on your processor/program.
2. V
erify that the battery is charged and is inserted properly within the processor.
3. Check sensitivity setting, or try increasing it slightly for assessment purposes only.
4. Try another program slot.
5. Unaided listeners may perform a listening check of the headpiece microphone
as described in the ‘Listening to the Microphone and FM Receiver’ section of the
User Guide.
6. Try another audio source (such as an auxiliary microphone or MP3 player).
a. You will need a program which accepts input from external audio sources.
b. If the green LED flashes in response to input from an external audio device,
place your processor and headpiece in your Zephyr by Dry & Store®. If the
green LED still does not flash in response to loud sounds following a full
drying cycle and when using your headpiece microphone and usual program
settings, proceed to next step.
7. Replace the headpiece and/or cable.
44 User Guide for the Neptune™ Sound Processor
During battery status check, no blink or only one orange blink is observed:
1. Verify that the battery is inserted properly within the processor.
2. Replace the AAA battery.
3. If there are no blinks after battery replacement, clean the contacts with a hearing
aid brush or damp cloth or cotton swab.
4. If the problem continues, contact your clinician or Advanced Bionics for further
assistance.
If the LED behaves differently following processor replacement or
programming:
1. V
erify with your implant clinician whether any program changes have been made
which may affect LED behavior.
If these measures do not resolve the problem, contact your clinician or Advanced
Bionics for further assistance.
Troubleshooting Neptune Audible Alarms
Audible alarms are a programmable feature which can be used independently or in
conjunction with the Neptune LEDs to provide important information about system
status and battery life. Refer to the ‘Understanding Audible Alarms’ section of the
User Guide for an explanation of the expected alarm behavior(s).
If no alarm is heard:
1. Remove the processor from beneath heavy clothing or any case or pouch in which
it may be stored.
2. Verify that the battery is inserted properly within the processor.
3. Check that the processor is turned “on.”
4. Replace the battery.
5. V
erify with your implant clinician whether any program changes have been made
which may affect alarm behavior.
Your processor or headpiece should be serviced only by AB. Do not attempt to
open or repair the parts. Do not continue to use the processor or headpiece if any
part of it is damaged. Unauthorized opening of the processor, headpiece, or other
equipment, will void the warranty and may compromise system performance.
User Guide for the Neptune™ Sound Processor 45
Guidance and Manufacturer’s Declaration
Per IEC 60601-1-2
Table 7: Guidance and Manufacturer’s Declaration-Electromagnetic emissions
Guidance and manufacturer’s declaration –electromagnetic emissions
The Neptune system is intended for use in the electromagnetic environment
specified below. The customer or the user of the Neptune system
should assure that it is used in such an environment.
Emissions test
Compliance
Electromagnetic environment - guidance
RF emissions
Group 1
CISPR 11
he Neptune system uses RF energy
T
only for its internal function. Therefore,
its RF emissions are very low and are
not likely to cause any interference in
nearby electronic equipment.
RF emissions
Class B
CISPR 11
Harmonic
Not applicable
emissions
IEC 61000-3-2
Voltage fluctuations/
flicker emissions
IEC 61000-3-3
Not applicable
46 User Guide for the Neptune™ Sound Processor
The Neptune system is suitable for use
in all establishments, including domestic
establishments and those directly
connected to the public low-voltage
power supply network that supplies
buildings used for domestic purposes.
Table 8: Guidance and Manufacturer’s Declaration-Electromagnetic immunity
Guidance and manufacturer’s declaration – electromagnetic immunity
The Neptune system is intended for use in the electromagnetic environment
specified below. The customer or the user of the Neptune system
should assure that it is used in such an environment.
Immunity test
IEC 60601
Compliance levelaElectromagnetic
test level
environment - guidance
Electrostatic
discharge (ESD)
IEC 61000-4-2
± 6 kV contact
± 8 kV air
± 6 kV contact
± 8 kV air
Floors should be wood, concrete or
ceramic tile. If floors are covered with
synthetic material, the relative humidity
should be at least 30 %.
Power frequency
(50/60 Hz)
Magnetic Field
IEC 61000-4-8
3 A/m
3 A/m
Power frequency magnetic fields should
be at levels characteristic of a typical
location in a typical commercial or
hospital environment.
Radiated RF
IEC 61000-4-3
3 V/m
80 MHz to 2.5
GHz
3 V/m
Portable and mobile RF
communications equipment should
be used no closer to any part of the
Neptune system, including cables, than
the recommended separation distance
calculated from the equation applicable
to the frequency of the transmitter.
Note 1: These guidelines may not apply in all
situations. Electromagnetic propagation is
affected by absorption and reflection from
structures, objects, and people.
a. Essential performance of the Neptune system per
IEC 60601 requirements is defined as auditory
stimulation within safe amplitudes.
b. Field strengths from fixed transmitters, such
as base stations for radio (cellular/cordless)
telephones and land mobile radios, amateur radio,
AM and FM radio broadcast, and TV broadcast
cannot be predicted theoretically with accuracy.
To assess the electromagnetic environment due
to fixed RF transmitters, an electromagnetic site
survey should be considered. If the measured
field strength in the location in which the
Neptune system is used exceeds the applicable
RF compliance level above, the Neptune systems
should be observed to verify normal operation.
c. Over the frequency range 150 kHz to 80 MHz,
field strengths should be less than 3 V/m.
Recommended separation distance
d = 1.2√P
< 800 MHz
d = 2.3√P
≥ 800 MHz
where P is the maximum output
power rating of the transmitter
in watts (W) according to the
transmitter manufacturer and d is the
recommended separation distance in
metres (m). Field strengths from fixed
RF transmitters, as determined by an
electromagnetic site survey,b should be
less than the compliance level in each
frequency range.c
Interference may occur in the vicinity of
equipment marked with the following
symbol:
User Guide for the Neptune™ Sound Processor 47
Table 9: Guidance and Manufacturer’s Declaration- Separation distances between
RF communications equipment and Neptune system
Recommended separation distances between portable and mobile
RF communications equipment and the Neptune system
The Neptune system is intended for use in an electromagnetic environment in which
radiated RF disturbances are controlled. The customer or the user of the Neptune
system can help prevent electromagnetic interference by maintaining a minimum
distance between portable and mobile RF communications equipment (transmitters)
and the Neptune system as recommended below, according to the maximum output
power of the communications equipment.
Separation distance according to
frequency of transmitter
(m)
Rated maximum output
power of transmitter
(W)
d = 1.2√P < 800 MHz
d = 2.3√P ≥ 800 MHz
0.01
0.12
0.23
0.1
0.38
0.73
1
1.2
2.3
10
3.8
7.3
100
12
23
For transmitters rated at a maximum output power not listed above, the recommended
separation distance d in meters (m) can be estimated using the equation applicable to the
frequency of the transmitter, where P is the maximum output power rating of the transmitter in
watts (W) according to the transmitter manufacturer.
Note 1: These guidelines may not apply in all situations. Electromagnetic propagation is
affected by absorption and reflection from structures, objects and people.
48 User Guide for the Neptune™ Sound Processor
Table 10: Neptune External Equipment and Accessories
The following table details the Neptune processor and its compatible hardware
parts with the corresponding Advanced Bionics model number. Advanced Bionics
supplies a range of accessories for use with the Neptune processor, although not all
accessories may be included in your sound processor kit or listed here. For additional information regarding the Neptune processor or its accessory parts, contact
your clinician or Advanced Bionics.
Model Number
Description
CI-5240-00X
Neptune Sound Processor
CI-5241-XXX
Neptune Connect
CI-5305
Universal Headpiece (UHP)
CI-5306
AquaMic
CI-5413-XXX
Neptune Cable for UHP
CI-5414-XXX
Neptune Cable for AquaMic
CI-7125-XXX
UHP Color Cap
CI-7127-XXX
AquaMic Color Cap
CI-7126-XXX
Neptune Covers
CI-7314
Neptune Clip
Note: The Xs denote model number variants related to product color and/or length.
User Guide for the Neptune™ Sound Processor 49
Compatibility
The following tables display the compatibility between products in the HiResolution
Bionic Ear System family and/or previous generation product.
Table 1
Processor Type
Implant Type
Neptune
C1
CII
HiRes 90K
–
31
31
3
Harmony
3
3
33
Auria
–
3
3
3
3
2
Platinum Sound Processor (PSP)
4
3
Requires SoundWave 2.1 or later
Requires SoundWave 2.0 or later
3
Requires SoundWave 1.4 or later
4
Requires SClin2000
1
2
Table 2
Software Type/Version
Implant Type
1
C1
CII
HiRes 90K
SClin2000
3
3
–
SoundWave (versions 1.x)
–
3
3
SoundWave 2.0
31
3
3
SoundWave 2.1
31
3
3
Only on Harmony
Table 3
Headpiece Type
Processor Type
Universal Headpiece
(UHP)
Neptune
Harmony
Auria
PSP
3
3
3
3
AquaMic
3
–
–
–
HR 90K Auria Headpiece
–
3
3
–
Platinum Headpiece
–
3
3
3
50 User Guide for the Neptune™ Sound Processor
Contact Us
Advanced Bionics is committed to providing the highest quality products and service
to our customers. We welcome your comments regarding the Neptune sound
processor system or your suggestions to improve our products. Please feel free to
contact AB or discuss your suggestions with your implant professional.
Advanced Bionics, LLC
12740 San Fernando Road
Sylmar, CA 91342 USA
+1.877.829.0026
+1.661.362.1400
+1.661.362.1500 Fax
info@AdvancedBionics.com
User Guide for the Neptune™ Sound Processor 51
Advanced Bionics, Neptune, IntelliLink, AutoSound, SoundWave, HiRes, HiRes Fidelity 120, ClearVoice, and
Built Kid Tough are trademarks of Advanced Bionics in the United States of America and other countries.
Dry & Store® is a registered trademark of Ear Technology Corporation
VELCRO® is a registered trademark of Velcro Industries B.V.
Duracell® is a registered trademark of Procter & Gamble
Energizer® is a registered trademark of Eveready Battery Company, Inc.
LYCRA® is a registered trademark of INVISTA
52 User Guide for the Neptune™ Sound Processor
Advanced Bionics, LLC
12740 San Fernando Road
Sylmar, CA 91342 USA
+1.877.829.0026
+1.661.362.1400
+1.661.362.1500 Fax
info.us@AdvancedBionics.com
AdvancedBionics.com
9050050232 Rev D
©2013 Advanced Bionics, AG and its affiliates. All rights reserved.