Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
Introduction
Indicators, Messages, and Codes
Running the System Diagnostics
Troubleshooting Your System
Installing System Components
Installing Drives
Service-Only Parts Replacement Procedures
Getting Help
Jumpers, Switches, and Connectors
I/O Connectors
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Glossary in your User's Guide.
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerVault, PowerApp, Dell OpenManage, Inspiron, Dell Precision, Dimension, OptiPlex, and Latitude are trademarks of Dell
Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Initial release: April 2005
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Jumpers, Switches, and Connectors
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation
System Board Jumpers
System Board Connectors
SCSI Backplane Connectors
Disabling a Forgotten Password
This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the
connectors on the various boards in the system.
Jumpers—A General Explanation
Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board. When reconfiguring the system, you may need to
change jumper settings on circuit boards or drives.
Jumpers
Jumpers are small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects
the pins and creates a circuit. To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated. Figure A-1 shows an
example of a jumper.
Figure A-1. Example Jumper
A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all. When the plug is pushed down
over two pins, the jumper is referred to as jumpered. The jumper setting is often shown in text as two numbers, such as 1–2. The number 1 is printed on the
circuit board with a triangle so that you can identify each pin number based on the location of pin 1.
Figure A-2 shows the location and default settings of the server-module jumper blocks. See Table A-1 for the designations, default settings, and functions of
the jumpers.
System Board Jumpers
Figure A-2 shows the location of the configuration jumpers on the system board. Table A-1 lists the jumper settings.
NOTE: To access the jumpers, remove the memory cooling shroud by lifting the release latch and sliding the shroud toward the front of the system. See
Figure 6-1.
Figure A-2. System Board Jumpers
Table A-1. System Board Jumper Settings Jumper
Setting
Description
PASSWD_EN
(default)
The password feature is enabled.
The password feature is disabled.
NVRAM_CLR
(default)
The configuration settings in NVRAM are retained at system boot.
The configuration settings in NVRAM are cleared at next system boot.
System Board Connectors
See Figure A-3 and Table A-2 for the location and description of the system board connectors.
Figure A-3. System Board Connectors
Table A-2. System Board Connectors Connector
Description
12V
Power connector
BACK_FAN
Fan power connector
BATTERY
Connector for the 3.0-V coin battery
BP_I2C
Connector for the baseboard management controller (BMC) inter-IC (I2C) cable for the optional SCSI backplane
CPU
Processor connector
DIMMn_ x
Memory module connector (4)
FDD
Diskette drive connector
FRONT_FAN
Fan power connector
FRONT_PANEL Control panel connector
IDE
IDE optical device connector
SLOT_n
PCI expansion slot connector
PWR_CONN
Power connector
RAC_CONN
Connector for the remote access controller (RAC)
SATA_n
SATA hard-drive connector
SCSI Backplane Connectors
See Figure A-4 for the location and description of the connectors on the back of the optional SCSI backplane board.
Figure A-4. Connectors on Back of SCSI Backplane
Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program"
in your User's Guide. The password jumper enables these password features or disables them and clears any password(s) currently in use.
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system. See "Opening the System" in "Troubleshooting Your System."
3.
Remove the memory cooling shroud by lifting the release latch and sliding the shroud toward the front of the system. See Figure 6-1.
4.
Remove the password jumper plug.
See Figure A-2 to locate the password jumper on the system board.
5.
Replace the memory cooling shroud.
6.
Close the system. See "Closing the System" in "Troubleshooting Your System."
7.
Reconnect the system to the electrical outlet, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new
system and/or setup password, you must install the jumper plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next
time it boots.
8.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
9.
Open the system.
10.
Remove the memory cooling shroud.
11.
Reinstall the password jumper plug in its original position to enable the password protection feature.
12.
Reinstall the memory cooling shroud.
13.
Close the system, reconnect the system to the electrical outlet, and turn on the system.
14.
Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Using the System Setup Program" in your User's Guide.
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I/O Connectors
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Serial Connector
Parallel Connector
PS/2-Compatible Keyboard and Mouse Connectors
Video Connector
USB Connectors
Integrated NIC Connectors
Network Cable Requirements
I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section
describes the various connectors on your system. If you reconfigure the hardware connected to the system, you may also need the pin number and signal
information for these connectors. Figure B-1 illustrates the connectors on the system.
Figure B-1. I/O Connectors
Table B-1 shows the icons used to label the connectors on the system.
Table B-1. I/O Connector Icons
Icon Connector
Serial connector
Parallel connector
Mouse connector
Keyboard connector
Video connector
USB connector
NIC connector
Serial Connector
Serial connectors support devices such as external modems, printers, and mice that require serial data transmission. The serial connector is also used by the
BMC to provide remote access to the system. The serial connector uses a 9-pin D-subminiature connector.
Serial Connector Autoconfiguration
The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same
designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available
designation. Both the new and the remapped COM connectors share the same IRQ setting. COM1 and COM3 share IRQ4, while COM2 and COM4 share IRQ3.
NOTE: If two COM connectors share an IRQ setting, you may not be able to use them both at the same time. In addition, if you install one or more
expansion cards with serial connectors designated as COM1 and COM3, the integrated serial connector is disabled.
Before adding a card that remaps the COM connectors, check the documentation that came with the software to make sure that the software can
accommodate the new COM connector designation.
Figure B-2 illustrates the pin numbers for the serial connector and Table B-2 defines the pin assignments for the connector.
Figure B-2. Serial Connector Pin Numbers
Table B-2. Serial Connector Pin Assignments Pin
Signal I/O Definition
1
DCD
I
Data carrier detect
2
SIN
I
Serial input
3
SOUT
O
Serial output
4
DTR
O
Data terminal ready
5
GND
N/A
Signal ground
6
DSR
I
Data set ready
7
RTS
O
Request to send
8
CTS
I
Clear to send
9
RI
I
Ring indicator
N/A
Chassis ground
Shell N/A
Parallel Connector
The integrated parallel connector, intended primarily for use by printers that require data in parallel format, uses a 25-pin D-subminiature connector on the
system's back panel. The default designation of the system's parallel connector is LPT1. If you add an expansion card containing a parallel connector
configured as LPT1 (IRQ7, I/O address 378h), use the System Setup program to remap the integrated parallel connector. See "Using the System Setup
Program" in the User's Guide. Figure B-3 illustrates the pin numbers for the parallel connector and Table B-3 defines the pin assignments for the connector.
Figure B-3. Parallel Connector Pin Numbers
Table B-3. Parallel Connector Pin Assignments Pin
Signal I/O Definition
1
STB#
I/O
Strobe
2
PD0
I/O
Printer data bit 0
3
PD1
I/O
Printer data bit 1
4
PD2
I/O
Printer data bit 2
5
PD3
I/O
Printer data bit 3
6
PD4
I/O
Printer data bit 4
7
PD5
I/O
Printer data bit 5
8
PD6
I/O
Printer data bit 6
9
PD7
I/O
Printer data bit 7
10
ACK#
I
Acknowledge
11
BUSY
I
Busy
12
PE
I
Paper end
13
SLCT
I
Select
14
AFD#
O
Automatic feed
15
ERR#
I
Error
16
INIT#
O
Initialize printer
17
SLIN#
O
Select in
N/A
Ground
18–25 GND
PS/2-Compatible Keyboard and Mouse Connectors
The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. Figure B-4 illustrates the pin numbers for these connectors and
Table B-4 defines the pin assignments for these connectors.
Figure B-4. PS/2-Compatible Keyboard and Mouse Connector Pin Numbers
Table B-4. Keyboard and Mouse Connector Pin Assignments
Pin
Signal
I/O Definition
1
KBDATA or MDATA I/O
Keyboard data or mouse data
2
NC
N/A
No connection
3
GND
N/A
Signal ground
4
FVcc
N/A
Fused supply voltage
5
KBCLK or MCLK
I/O
Keyboard clock or mouse clock
6
NC
N/A
No connection
N/A
Chassis ground
Shell N/A
Video Connector
You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector on the system front
or back panel. Figure B-5 illustrates the pin numbers for the video connector and Table B-5 defines the pin assignments for the connector.
NOTE: Installing a video card automatically disables the system's integrated video controller.
Figure B-5. Video Connector Pin Numbers
Table B-5. Video Connector Pin Assignments
Pin
Signal
I/O Definition
1
RED
O
Red video
2
GREEN
O
Green video
3
BLUE
O
Blue video
4
NC
N/A
No connection
5–8, 10 GND
N/A
Signal ground
9
VCC
N/A
Vcc
11
NC
N/A
No connection
12
DDC data out O
Monitor detect data
13
HSYNC
O
Horizontal synchronization
14
VSYNC
O
Vertical synchronization
15
NC
N/A
No connection
USB Connectors
The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant devices such as
diskette drives and optical drives. Figure B-6 illustrates the pin numbers for the USB connector and Table B-6 defines the pin assignments for the connector.
NOTICE: Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or +5 V. Attaching
devices that exceed this threshold may cause the USB connectors to shut down. See the documentation that accompanied the USB devices for their
maximum current ratings.
Figure B-6. USB Connector Pin Numbers
Table B-6. USB Connector Pin Assignments
Pin Signal I/O Definition
1
Vcc
N/A
Supply voltage
2
DATA
I
Data in
3
+DATA O
Data out
4
GND
Signal ground
N/A
Integrated NIC Connectors
Each of the system's integrated NICs function as a separate network expansion card while providing fast communication between servers and workstations.
Figure B-7 illustrates the pin numbers for the NIC connector and Table B-7 defines the pin assignments for the connectors.
Figure B-7. NIC Connector
Table B-7. NIC Connector Pin Assignments
Pin Signal I/O Definition
1
TD+
O
Data out (+)
2
TD–
O
Data out (–)
3
RD+
I
Data in (+)
4
NC
N/A
No connection
5
NC
N/A
No connection
6
RD–
I
Data in (–)
7
NC
N/A
No connection
8
NC
N/A
No connection
Network Cable Requirements
The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug.
Observe the following cabling restrictions.
NOTICE: To avoid line interference, voice and data lines must be in separate sheaths.
l
Use Category 5 or greater wiring and connectors.
l
Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft).
For detailed guidelines on operation of a network, see "Systems Considerations of Multi-Segment Networks" in the IEEE 802.3 standard.
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Introduction
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Other Documents You May Need
Your system includes the following service and upgrade features:
l
Embedded server management hardware, which monitors temperatures and voltages throughout the system
l
System diagnostics, which checks for hardware problems (if the system can boot)
System upgrade options are offered, including:
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Microprocessors
l
Additional system memory
l
A variety of PCI, PCI-X, and PCIe expansion-card options (including SCSI and SATA RAID controller cards)
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Optional remote access card for remote systems management
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Tape backup units
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Diskette drive
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Additional SATA or SCSI hard drives
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Optional SCSI backplane bay to support up to four front-access non-hot-plug SCSI hard drives (SCSI controller required) or hot-plug SCSI drives
(optional SCSI RAID controller required)
Other Documents You May Need
The Product Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a
separate document.
l
The Getting Started Guide provides an overview of initially setting up your system.
l
The User's Guide provides information about system features and technical specifications.
l
Systems management software documentation describes the features, requirements, installation, and basic operation of the software.
l
Operating system documentation describes how to install (if necessary), configure, and use the operating system software.
l
Documentation for any components you purchased separately provides information to configure and install these options.
l
Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.
NOTE: Always read the updates first because they often supersede information in other documents.
l
Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material
intended for experienced users or technicians.
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Indicators, Messages, and Codes
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Front-Panel Indicators and Features
Back-Panel Features and Indicators
SCSI Hard-Drive Indicator Codes
Power Indicator Codes
NIC Indicator Codes
Diagnostics Indicator Codes
System Messages
System Beep Codes
Warning Messages
Diagnostics Messages
Alert Messages
Baseboard Management Controller Messages
The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not
operating properly:
l
System indicators
l
System messages
l
Beep codes
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Warning messages
l
Diagnostics messages
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Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Front-Panel Indicators and Features
System Status Indicators
The system front panel incorporates blue and amber system status indicators. The blue indicator lights up when the system is operating correctly. The amber
indicator lights up when the system needs attention due to a problem with power supplies, fans, system temperature, or hard drives.
Table 2-1 lists the system's indicator patterns. Different patterns are displayed as events occur in the system.
Table 2-1. System Status Indicator Patterns
Blue and Amber System Status
Indicator
Description
Off
Power is not available to the system.
Amber indicator is blinking.
The system has detected an error. See "System Messages" and "Troubleshooting Your System" for more
information.
Blue indicator is on. Amber indicator is off Power is on, and the system is operational.
Figure 2-1 shows the controls, indicators, and connectors located behind the optional bezel on the system's front panel. Table 2-2 describes the front-panel
features.
Figure 2-1. Front-Panel Features and Indicators
Table 2-2. Front-Panel Indicators, Buttons, and Connectors
Indicator, Button, or
Connector
Description
Blue and amber
system status
indicator
The blue system status indicator lights during normal system operation. The amber system status indicator flashes when the system
needs attention due to a problem with power supplies, fans, system temperature, or hard drives.
NOTE: If the system is connected to AC power and an error has been detected, the amber system status indicator flashes regardless
of whether the system has been powered on.
Power button
Turns system power off and on.
l
l
If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system
can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds, the
system power will turn off regardless of the current operating system state.
If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is
pressed.
The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more
information, see "Using the System Setup Program" in your User's Guide, and the operating system's documentation.
Power-on indicator
The power-on indicator lights when the system power is on. When the indicator is off, the system is off.
To exit from a power-saving state, briefly press the power button or click or move the mouse.
Hard-drive activity
indicator
Flashes when data is being read from or written to the internal SATA hard drives that are connected to the integrated controller.
USB connectors
Connects USB 2.0-compliant devices to the system.
Back-Panel Features and Indicators
Figure 2-2 shows the controls, indicators, and connectors located on the system's back panel.
Figure 2-2. Back-Panel Features and Indicators
SCSI Hard-Drive Indicator Codes
If an optional SCSI RAID controller is installed in the system, two indicators on each of the hard-drive carriers provide information on the status of the SCSI
hard drives. See Figure 2-3 and Table 2-3. The SCSI backplane firmware controls the drive power-on/fault indicator.
Figure 2-3. SCSI Hard-Drive Indicators
Table 2-3 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive
failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for
insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online"
pattern.
NOTE: If a RAID controller is not installed, only the "drive online" indicator pattern appears. The drive-activity indicator also blinks when the drive is
being accessed.
Table 2-3. Hard-Drive Indicator Patterns Condition
Indicator Pattern
Identify drive
The green power-on/fault indicator blinks four times per second.
Drive being prepared for removal
The green power-on/fault indicator blinks two times per second.
Drive ready for insertion or removal Both drive indicators are off.
Drive being prepared for operation
The green power-on/fault indicator is on.
Drive predicted failure
The power-on/fault indicator slowly blinks green, amber, and off.
Drive failed
The amber power-on/fault indicator blinks four times per second.
Drive rebuilding
The green power-on/fault indicator blinks slowly.
Drive online
The green power-on/fault indicator is on.
Power Indicator Codes
The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status
(see Figure 2-1). Table 2-4 lists the power button indicator codes.
Table 2-4. Power Button Indicators
Indicator Function
On
Indicates that power is supplied to the system and the system is operational.
Off
Indicates that no power is supplied to the system.
Blinking
Indicates that power is supplied to the system, but the system is in a standby state. For information on standby states, see your operating
system documentation.
NIC Indicator Codes
Figure 2-4. NIC Indicators
Table 2-5. NIC Indicators
Link
indicator
Activity
indicator
Description
Off
Off
The NIC is not connected to the network or the NIC is disabled in the System Setup screen. See "Using the System Setup
Program" in your User's Guide.
Green
Off
Indicates that the network adapter is connected to a valid link partner on the network, but data is not currently being sent
or received.
Green
Blinking amber
Indicates that network data is being sent or received.
Diagnostics Indicator Codes
The four diagnostics indicators on the system front panel display error codes during system startup. Table 2-6 details the conditions associated with the
diagnostic indicator codes.
Table 2-6. Diagnostic Indicator Codes Code
Causes
Corrective Action
A possible processor failure has
occurred.
See "Troubleshooting the Microprocessor" in "Troubleshooting Your System."
Memory failure.
See "Troubleshooting System Memory" in "Troubleshooting Your System."
Possible expansion-card failure.
See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Possible video card failure.
See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Diskette or hard-drive failure.
Ensure that the diskette drive and hard drive(s) are properly connected. See
"Installing Drives" for information on the drive(s) installed in your system.
Possible USB failure.
See "Troubleshooting a USB Device" in "Troubleshooting Your System."
No memory modules detected.
See "Troubleshooting System Memory" in "Troubleshooting Your System."
System board failure.
See "Getting Help."
Memory configuration error.
See "Troubleshooting System Memory" in "Troubleshooting Your System."
Possible system board resource
and/or system board hardware
failure.
See "IRQ Assignment Conflicts" in "Finding Software Solutions." If the problem
persists, see "Getting Help."
Possible expansion card failure.
See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Other failure.
Ensure that the diskette drive, optical drive, and hard drive(s) are properly
connected. See "Troubleshooting Your System" for the appropriate drive(s) installed
in your system.
If the problem persists, see "Getting Help."
The system is in a normal operating
condition after POST.
Information only.
System Messages
System messages appear on the screen during system boot to notify you of a possible problem with the system. Table 2-7 lists the system messages that can
occur and the probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 2-7, check the documentation for the application that is running when the message
appears or the operating system's documentation for an explanation of the message and recommended action.
Table 2-7. System Messages Message
Causes
Corrective Actions
Amount of available memory limited to
256MB!
OS Install Mode is enabled
Disable OS Install Mode in the System Setup program. See "Using the System
in the System Setup program. Setup Program" in your User's Guide.
Attempting to update Remote
Configuration. Please wait....
Remote Configuration is in
progress.
Wait until the process is complete.
BIOS Update Attempt Failed
BIOS remote update failed.
Retry update.
Caution! NVRAM_CLR jumper is installed
on system board.
NVRAM_CLR jumper is
installed.
Remove the NVRAM_CLR jumper. See Figure A-2 for the jumper location.
CD-ROM drive not found
Improperly connected or
missing optical drive.
If no optical drive is installed, disable the IDE controller. See "Using the System
Setup Program" in your User's Guide.
If an optical drive is installed, see "Troubleshooting an Optical Drive" in
"Troubleshooting Your System."
Decreasing available memory
Faulty or improperly installed
memory modules.
Ensure that all memory modules are properly installed. See "Troubleshooting
System Memory" in "Troubleshooting Your System."
Diskette drive 0 seek failure
Incorrect configuration
settings in System Setup
program.
Run the System Setup program to correct the settings. See "Using the System
Setup Program" in your User's Guide.
Faulty or improperly installed
diskette, loose diskette drive
Replace the diskette. Ensure that the diskette drive and optical drive cables
are properly connected. See "Troubleshooting a Diskette Drive" and
or optical drive interface
cable, or loose power cable.
"Troubleshooting an Optical Drive" in "Troubleshooting Your System."
Diskette read failure
Faulty or improperly inserted
diskette.
Replace the diskette.
Diskette subsystem reset failed
Faulty diskette drive or
optical drive controller.
Ensure that the diskette drive and optical drive cables are properly connected.
See "Troubleshooting a Diskette Drive" and "Troubleshooting an Optical Drive"
in "Troubleshooting Your System." If the problem persists, see "Getting Help."
Drive not ready
Diskette missing or
improperly inserted in
diskette drive.
Reinsert or replace the diskette.
Dual rank DIMMs are not supported in the Invalid memory configuration. Correct the memory configuration. See "General Memory Module Installation
Guidelines" in "Installing System Components."
following memory sockets in this memory
configuration.
Error: Incorrect memory configuration.
Ensure memory in slots DIMM1_A and
DIMM1_B, DIMM2_A and DIMM2_B match
identically in size, speed, and rank.
An unmatched pair of memory Install a matched pair of memory modules, or remove the memory module in
modules is installed.
socket DIMM1_B. See "General Memory Module Installation Guidelines" in
"Installing System Components."
Error: Remote Access Card initialization Faulty or improperly installed
RAC.
failure.
Ensure that the RAC is properly installed. See "Troubleshooting Expansion
Cards" in "Troubleshooting Your System," or "Installing a RAC Card" in
"Installing System Components."
Error 8602: Auxiliary device failure.
Loose or improperly
connected mouse or
Verify that the keyboard and mouse are
securely attached to correct connectors. keyboard cable; faulty mouse
or keyboard.
Replace the mouse. If the problem persists, replace the keyboard.
Gate A20 failure
Faulty keyboard controller
(faulty system board).
See "Getting Help."
General failure
Operating system corrupted
or improperly installed.
Reinstall the operating system.
IDE Primary drive 1 not found
Improperly connected or
missing optical drive or tape
backup unit.
Ensure that the drive cables are properly connected. See "Troubleshooting
Your System" for the appropriate drive installed in your system.
If no drive is installed, disable the IDE controller. See "Using the System Setup
Program" in your User's Guide.
Keyboard controller failure
Faulty keyboard controller
(faulty system board).
See "Getting Help"
Keyboard data line failure
Loose or improperly
connected keyboard cable;
faulty keyboard; faulty
keyboard controller.
Ensure that the keyboard is properly connected. If the problem persists,
replace the keyboard. If the problem persists, see "Getting Help."
Keyboard fuse has failed.
Keyboard fuse has failed.
Replace the keyboard.
Manufacturing mode detected
System is incorrectly
configured.
After the message appears during system boot, press <Alt><F> to turn off
manufacturing mode.
Memory address line failure at address,
read value expecting value
Faulty or improperly installed
memory modules, or faulty
system board.
Ensure that all memory modules are properly installed. See "Troubleshooting
System Memory" in "Troubleshooting Your System." If the problem persists, see
"Getting Help."
Memory tests terminated by keystroke
The spacebar was pressed
during POST to terminate the
memory test.
Information only.
No boot device available
Faulty or missing diskette
drive, optical drive, or hard
drive.
Check the Integrated Devices configuration settings in the System Setup
program. See "Using the System Setup Program" in your User's Guide. Ensure
that either SATA Controller, Diskette Controller, or IDE Controller is enabled.
If the system is booting from a SCSI controller, ensure that the controller is
properly connected. If the problem persists, replace the drive. See "Installing
Drives."
Keyboard failure
Keyboard stuck key failure
Faulty system board. See "Getting Help."
Memory double word logic failure at
address, read value expecting value
Memory odd/even logic failure at start
address to end address
Memory write/read failure at address,
read value expecting value
No boot sector on hard-disk drive
An operating system is not
on the hard drive.
Check the hard-drive configuration settings in the System Setup program. See
"Using the System Setup Program" in your User's Guide.
No timer tick interrupt
Faulty system board.
See "Getting Help."
Not a boot diskette
Not a bootable diskette.
Use a bootable diskette.
PCI BIOS failed to install
Loose cables to expansion
card(s); faulty or improperly
installed expansion card.
Ensure that all appropriate cables are securely connected to the expansion
cards. See "Troubleshooting Expansion Cards" in "Troubleshooting Your
System."
PCIe Degraded Link Width Error: Embedded Faulty or improperly installed
PCIe card.
Bus#nn/Dev#nn/Funcn
Expected Link Width is n
Reseat the PCIe cards. See "Expansion Cards." If the problem persists, see
"Getting Help."
Actual Link Width is n
PCIe Degraded Link Width Error: Slot n
Expected Link Width is n
Faulty or improperly installed Reseat the PCIe card in the specified slot number. See "Expansion Cards." If
PCIe card in the specified slot the problem persists, see "Getting Help."
number.
Actual Link Width is n
PCIe Training Error: Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly installed
PCIe card.
Reseat the PCIe cards. See "Expansion Cards." If the problem persists, see
"Getting Help."
PCIe Training Error: Slot n
Faulty or improperly installed Reseat the PCIe card in the specified slot number. See "Expansion Cards." If
PCIe card in the specified slot the problem persists, see "Getting Help."
number.
Plug & Play Configuration Error
Error encountered in
initializing PCI device; faulty
system board.
Install the NVRAM_CLR jumper and reboot the system. See Figure A-2 for
jumper location. Check for a BIOS update. If the problem persists, see
"Troubleshooting Expansion Cards" in "Troubleshooting Your System." If the
problem persists, see "Getting Help."
Read fault
Requested sector not found
Faulty diskette, diskette
drive, optical drive, or hard
drive.
Replace the diskette. Ensure that the diskette, optical, and hard-drive cables
are properly connected. See "Troubleshooting a Diskette Drive,"
"Troubleshooting an Optical Drive, "Troubleshooting SATA Hard Drives," or
"Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System" for the
appropriate drive(s) installed in your system.
Remote Configuration update attempt
failed
System could not implement
Remote Configuration
request.
Retry Remote Configuration.
ROM bad checksum = address
Faulty or improperly installed
expansion card.
Remove and reseat the expansion cards. See "Troubleshooting Expansion
Cards" in "Troubleshooting Your System."
SATA Port n hard disk not found
SATA hard drive not
connected to port n.
Ensure that the hard-drive cable is properly connected. See "Cabled SATA and
SCSI Hard Drives" in "Installing Drives."
If a drive is not connected to port n, check that the SATA port is disabled in the
System Setup program. See "Using the System Setup Program" in your User's
Guide.
Sector not found
Faulty diskette or hard drive.
Replace the diskette. If the problem persists, see "Troubleshooting SATA Hard
Drives" or "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your
System" for the appropriate drive installed in your system.
Shutdown test failure.
Ensure that all memory modules are properly installed. See "Troubleshooting
System Memory" in "Troubleshooting Your System." If the problem persists, see
"Getting Help."
Seek error
Seek operation failed
Shutdown failure
The amount of system memory has changed. Faulty memory module.
Information only, if you have
changed the memory
configuration.
The amount of tested memory is below the Invalid memory configuration
or faulty memory module.
minimum system configuration. System
halted!
See "Troubleshooting System Memory" in "Troubleshooting Your System." If the
problem persists, see "Getting Help."
See "General Memory Module Installation Guidelines" in "Installing System
Components."
See "Troubleshooting System Memory" in "Troubleshooting Your System." If the
problem persists, see "Getting Help."
Time-of-day clock stopped
Faulty battery; faulty system
board.
See "Troubleshooting the System Battery" in "Troubleshooting Your System." If
the problem persists, see "Getting Help."
Time-of-day not set - please run SETUP
program
Incorrect Time or Date
settings; faulty system
battery.
Check the Time and Date settings See "Using the System Setup Program" in
your User's Guide. If the problem persists, see "Troubleshooting the System
Battery" in "Troubleshooting Your System."
Timer chip counter 2 failed
Faulty system board.
See "Getting Help."
Unexpected interrupt in protected mode
Faulty or improperly installed
memory modules or faulty
system board.
Ensure that all memory modules are properly installed. See "General Memory
Module Installation Guidelines" in "Installing System Components." If the
problem persists, see "Troubleshooting System Memory" in "Troubleshooting
Your System." If the problem persists, see "Getting Help."
Unsupported CPU stepping detected
Processor is not supported
by the system.
Check for a BIOS update using the Dell Support website at support.dell.com. If
the problem persists, install a supported processor. See "Installing a
Processor" in "Installing System Components."
Utility partition not available
<F10> key was pressed
during POST, but no utility
partition exists on the boot
hard drive.
Create a utility partition on the boot hard drive. See "Using the Dell
OpenManage Server Assistant CD" in your User's Guide.
Warning! No microcode update loaded for
processor n
Unsupported processor.
Update the BIOS firmware using the Dell Support website at support.dell.com.
Write fault
Faulty diskette, diskette
drive, optical drive, hard
drive.
Replace the diskette. Ensure that the diskette drive, optical drive, and harddrive cables are properly connected. See "Troubleshooting a Diskette Drive,"
"Troubleshooting an Optical Drive," or "Troubleshooting SCSI Hard Drives" in
"Troubleshooting Your System" for the appropriate drive(s) installed in your
system.
Write fault on selected drive
System Beep Codes
If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes related to those peripherals.
If a beep code is emitted, write down the series of beeps and then look it up in Table 2-8. If you are unable to resolve the problem by looking up the meaning
of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help."
Table 2-8. System Beep Codes Code
Cause
Corrective Action
1-1-2
CPU register test failure
See "Troubleshooting the Microprocessor" in "Troubleshooting Your System."
1-1-3
CMOS write/read failure; faulty system board
Faulty system board. See "Getting Help."
1-1-4
BIOS error
Reflash the BIOS.
1-2-1
Programmable interval-timer failure; faulty system
board
Faulty system board. See "Getting Help."
1-2-2
DMA initialization failure
See "Troubleshooting System Memory" in "Troubleshooting Your System."
1-2-3
DMA page register write/read failure
1-3-1
Main-memory refresh verification failure
1-3-2
No memory installed
1-3-3
Chip or data line failure in the first 64 KB of main memory
1-3-4
Odd/even logic failure in the first 64 KB of main memory
1-4-1
Address line failure in the first 64 KB of main memory
1-4-2
Parity failure in the first 64 KB of main memory
1-4-3
Fail-safe timer test failure
1-4-4
Software NMI port test failure
2-1-1
through
2-4-4
Bit failure in the first 64 KB of main memory
3-1-1
Slave DMA-register failure
3-1-2
Master DMA-register failure
3-1-3
Master interrupt-mask register failure
3-1-4
Slave interrupt-mask register failure
3-2-2
Interrupt vector loading failure
3-2-4
Keyboard-controller test failure
3-3-1
CMOS failure
3-3-2
System configuration check failure
3-3-3
Keyboard controller not detected
3-3-4
Video memory test failure
3-4-1
Screen initialization failure
3-4-2
Screen-retrace test failure
3-4-3
Video ROM search failure
4-2-1
No timer tick
4-2-2
Shutdown test failure
4-2-3
Gate A20 failure
4-2-4
Unexpected interrupt in protected mode
See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
4-3-1
Improperly installed or faulty memory modules
See "Troubleshooting System Memory" in "Troubleshooting Your System."
4-3-2
No memory modules installed in the first memory
module connector
Install a memory module in the first memory module connector. See "System Memory" in
"Installing System Components."
4-3-3
Faulty system board
Faulty system board. See "Getting Help."
4-3-4
Time-of-day clock stopped
See "Troubleshooting System Memory" in "Troubleshooting Your System." If the problem
persists, see "Getting Help."
4-4-1
Super I/O chip failure; faulty system board
Faulty system board. See "Getting Help."
4-4-4
Cache test failure; faulty processor
See "Troubleshooting the Microprocessor" in "Troubleshooting Your System."
Faulty system board. See "Getting Help."
Faulty system board. See "Getting Help."
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by
typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information, see "Finding Software Solutions" and
the documentation that accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of
the Diagnostics Checklist in "Getting Help," and then follow the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for
drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Baseboard Management Controller Messages
The Baseboard Management Controller (BMC) enables you to configure, monitor, and recover systems remotely. BMC uses the system's serial port and
integrated NIC1 to support fault logging and SNMP alerting.
NOTE: If the integrated network controller is used in an Ether Channel team or link aggregation team, the BMC management traffic will not function
properly. For more information about network teaming, see the documentation for the network controller.
For additional information on using BMC, see the documentation for the BMC and systems management applications.
Back to Contents Page
Back to Contents Page
Finding Software Solutions
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Before You Begin
Troubleshooting Errors and Conflicts
Software problems can be caused by:
l
Improper installation or configuration of an application
l
Application conflicts
l
Input errors
l
Interrupt assignment conflicts
Ensure that you are installing the software application according to the software manufacturer's recommended procedures. If a problem occurs after you
install the software, you might need to troubleshoot your software application and your system.
See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information.
NOTE: If all of the system diagnostic tests complete successfully, then the problem is most likely caused by the software and not the hardware.
Before You Begin
l
Scan the software media with antivirus software.
l
Read the software documentation before you run the installation utility.
l
Be prepared to respond to prompts from the installation utility.
The installation utility may require you to enter information about your system, such as how the operating system is configured, and the type of
peripherals that are connected to the system. Have this information available before running the installation utility.
Troubleshooting Errors and Conflicts
While configuring and running software, problems might occur that are caused by input errors, application conflicts, and/or IRQ assignment conflicts. The
problems are sometimes indicated by error messages.
Error messages are generated by system hardware or software. "Indicators, Messages, and Codes" provides information about error messages that are
hardware-based. If you receive an error message that is not listed, see your operating system or software program documentation for troubleshooting
information.
Input Errors
Pressing a specific key or set of keys at the wrong time may produce unexpected results. See the documentation that came with the software application to
ensure that the values or characters you are entering are valid.
Ensure that your operating system is configured properly to run the application. Remember that whenever you change the parameters of the operating
system, the changes can conflict with an application's operating requirements. After you configure the operating system, you may need to reinstall or
reconfigure a software application so that it can run properly in its new environment.
Application Conflicts
Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If
application errors occur, see your application device driver or operating system documentation for troubleshooting information.
IRQ Assignment Conflicts
Most PCI devices can share an IRQ, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for
specific IRQ requirements.
Table 3-1. IRQ Assignment Defaults IRQ Line Assignment
IRQ0
System timer
IRQ1
Keyboard controller
IRQ2
Interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3
Available
IRQ4
Serial port 1 (COM1 and COM3)
IRQ5
Remote access controller
IRQ6
Diskette drive controller
IRQ7
Parallel port
IRQ8
Real-time clock
IRQ9
ACPI functions (used for power management)
IRQ10
Available
IRQ11
Available
IRQ12
PS/2 mouse port unless the mouse is disabled through the System Setup program
IRQ13
Math coprocessor
IRQ14
IDE optical drive controller
IRQ15
Available
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Running the System Diagnostics
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics
System Diagnostics Features
When to Use the System Diagnostics
Running the System Diagnostics
System Diagnostics Testing Options
Using the Custom Test Options
If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can
use diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information about using diagnostics, see
the online help. For additional information, see the Server Administrator User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you
to:
l
Run tests individually or collectively.
l
Control the sequence of tests.
l
Repeat tests.
l
Display, print, or save test results.
l
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.
l
View help messages that briefly describe each test and its parameters.
l
View status messages that inform you if tests are completed successfully.
l
View error messages that inform you of problems encountered during testing.
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's
input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
The system diagnostics is run from the utility partition on your hard drive.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In
addition, use only the program that came with your system (or an updated version of that program).
1.
As the system boots, press <F10> during POST.
2.
From the utility partition main menu, select Run System Diagnostics, or select Run Memory Diagnostics if you are troubleshooting memory.
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu
allows you to run all or specific diagnostics tests or to exit the system diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.
System Diagnostics Testing Options
Click the testing option in the Main Menu window. Table 4-1 provides a brief explanation of testing options.
Table 4-1. System Diagnostics Testing Options Testing
Option
Function
Express Test
Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the
source of your problem.
Extended Test Performs a more thorough check of the system. This test can take an hour or longer.
Custom Test
Tests a particular device.
Information
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific
options for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select.
Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather
than its components, selects all of the components of the device for testing.
Selecting Diagnostics Options
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:
l
Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.
l
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option.
l
Show Ending Timestamp — When checked, time stamps the test log.
l
Test Iterations — Selects the number of times the test is run.
l
Log output file pathname — When checked, enables you to specify where the test log file is saved.
Viewing Information and Results
The tabs in the Customize window provide information about the test and the test results. The following tabs are available:
l
Results — Displays the test that ran and the result.
l
Errors — Displays any errors that occurred during the test.
l
Help — Displays information about the currently selected device, component, or test.
l
Configuration — Displays basic configuration information about the currently selected device.
l
Parameters — If applicable, displays parameters that you can set for the test.
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Troubleshooting Your System
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Safety First—For You and Your System
Troubleshooting the System Battery
Start-Up Routine
Troubleshooting a Power Supply
Checking Basic Power Problems
Troubleshooting System Cooling Problems
Checking the Equipment
Troubleshooting System Memory
Troubleshooting Basic I/O Functions
Troubleshooting a Diskette Drive
Troubleshooting a NIC
Troubleshooting an Optical Drive
Responding to a Systems Management Software Alert Message Troubleshooting a SCSI Tape Drive
Opening the System
Troubleshooting SCSI Hard Drives
Closing the System
Troubleshooting SATA Hard Drives
Inside the System
Troubleshooting a RAID Controller Card
Troubleshooting a Wet System
Troubleshooting Expansion Cards
Troubleshooting a Damaged System
Troubleshooting the Microprocessor
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not
attempt to service the system except as explained in this guide and elsewhere in your system documentation.
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 5-1.
Table 5-1. Start-Up Routine Indications Look/listen for:
Action
An error message displayed on the monitor.
See "System Messages" in "Indicators, Codes, and Messages."
A series of beeps emitted by the system.
See "System Beep Codes" in "Indicators, Codes, and Messages."
Alert messages from the systems management software.
See the systems management software documentation.
The monitor's power indicator.
See "Troubleshooting the Video Subsystem."
The keyboard indicators.
See "Troubleshooting the Keyboard."
The diskette drive activity indicator.
See "Troubleshooting a Diskette Drive."
The optical drive activity indicator.
See "Troubleshooting an Optical Drive."
The hard-drive activity indicator.
See "Troubleshooting SCSI Hard Drives."
An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help."
Checking Basic Power Problems
1.
If the power indicator on the system front panel or power supply does not indicate that power is available to the system, ensure that the power cable is
securely connected to the power supply.
2.
If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on.
3.
If the PDU or UPS is not receiving power, plug it into another electrical outlet. If it still is not receiving power, try another PDU or UPS.
4.
Reconnect the system to the electrical outlet and turn on the system.
If the system still is not working properly, see "Troubleshooting a Power Supply."
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform
any of the procedures, see "Troubleshooting External Connections."
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard,
mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 2-1 and
Figure 2-2 for the front-panel and back-panel connectors on your system.
Troubleshooting the Video Subsystem
Problem
l
Monitor is not working properly.
l
Video memory is faulty.
Action
1.
Check the system and power connections to the monitor.
2.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the tests run successfully, the problem is not related to video hardware. See "Finding Software Solutions."
If the tests fail, see "Getting Help."
Troubleshooting the Keyboard
Problem
l
System message indicates a problem with the keyboard.
l
Keyboard is not functioning properly.
Action
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2.
Examine the keyboard and its cable for signs of damage.
3.
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard.
4.
If the keyboard is a USB keyboard, enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program"
in your User's Guide.
If the problem is not resolved, see "Getting Help."
Troubleshooting the Mouse
Problem
l
System message indicates a problem with the mouse.
l
Mouse is not functioning properly.
Action
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the test fails, continue to the next step.
2.
Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 5.
If the mouse is damaged, continue to the next step.
3.
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse.
4.
5.
If the mouse is a USB mouse, enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" in
your User's Guide.
If the problem is not resolved, see "Getting Help."
Troubleshooting Basic I/O Functions
Problem
l
Error message indicates a problem with the serial port.
l
Device connected to the serial port is not operating properly.
Action
1.
Enter the System Setup program and ensure that the serial port is enabled, and that console redirection is disabled. See "Using the System Setup
Program" in your User's Guide.
2.
If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program
may require.
3.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the tests run successfully but the problem persists, see the appropriate procedure—"Troubleshooting a Serial I/O Device" or "Troubleshooting a NonUSB Parallel Printer."
Troubleshooting a Serial I/O Device
Problem
l
Device connected to the serial port is not operating properly.
Action
1.
Turn off the system and any peripheral devices connected to the serial port.
2.
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable.
3.
Turn off the system and the serial device, and swap the device with a comparable device.
4.
Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
If the problem persists, see "Getting Help."
Troubleshooting a USB Device
Problem
l
System message indicates a problem with a USB device.
l
Device connected to a USB port is not operating properly.
Action
1.
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide.
2.
Turn off the system and any USB devices.
3.
Disconnect the USB devices, and connect the malfunctioning device to another USB connector.
4.
Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help."
5.
If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable.
6.
Turn off the system and the USB device, and swap the device with a comparable device.
7.
Turn on the system and the USB device.
If the problem is resolved, replace the USB device.
If the problem persists, see "Getting Help."
Troubleshooting a Non-USB Parallel Printer
Problem
l
Parallel printer is not operating properly.
l
Parallel printer interface cable is faulty.
Action
1.
Turn off the system and the parallel printer.
2.
Swap the parallel printer interface cable with a known working cable, and turn on the system and the printer.
3.
Attempt a print operation.
4.
If the print operation is successful, replace the interface cable (see "Getting Help").
5.
Run the printer's self-test.
6.
If the self-test fails, the printer is malfunctioning (see "Getting Help").
Troubleshooting a NIC
Problem
l
NIC cannot communicate with network.
Action
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2.
Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" in your User's Guide.
3.
Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" in "Indicators, Messages, and Codes."
l
If the link indicator does not light, check all cable connections.
l
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
l
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
4.
Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
5.
Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.
6.
Ensure that all network cables are of the proper type and do not exceed the maximum length. See "Network Cable Requirements" in your User's Guide.
Responding to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures, fans, and hard drives in the system. Alert messages appear in the Alert
Log window. For information about the Alert Log window, see the systems management software documentation.
Opening the System
Removing the Bezel
You must remove the bezel to remove the system cover.
1.
Using the system key, unlock the bezel. See Figure 5-1.
2.
Slide the bezel latch toward the right side of the system.
3.
Swing the top of the bezel away from the system, disengage the hooks at the bottom of the bezel, and lift the bezel away from the system.
Figure 5-1. Removing the Bezel
Removing the Cover
To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel."
3.
Lay the system on its right side.
4.
Loosen the thumbscrew at the front of the system. See Figure 5-2.
5.
Slide the cover forward and grasp it at both ends.
6.
Lift the front edge of the cover 2.5 cm (1 inch), slide the cover toward the top of the system, and then lift the cover away from the system.
Figure 5-2. Removing the Cover
Closing the System
Replacing the Cover
1.
Ensure that all cables are connected, and fold cables out of the way.
2.
Ensure that no tools or loose parts are left inside the system.
3.
Fit the cover on the side of the system, and slide the cover backward.
4.
Tighten the cover thumbscrew to secure the cover.
Installing the Bezel
To install the bezel, align the hooks at the bottom of the bezel, swing the top of the bezel toward the system, and press the bezel onto the system until it
snaps into place. Using the system key, lock the bezel.
Inside the System
In Figure 5-3, the bezel and system cover are removed to provide an interior view of the system.
Figure 5-3. Inside the System
The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the system board.
The system can accommodate up to five expansion cards.
The system supports up to four SCSI or SATA hard drives. The peripheral bays support an optional diskette drive and optical drive.
Troubleshooting a Wet System
Problem
l
Liquid spilled on the system.
l
Excessive humidity.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system. See "Opening the System."
3.
Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Components."
4.
Remove all memory modules installed in the system. See "Removing Memory Modules" in "Installing System Components."
5.
Remove the processor from the system. See "Removing the Processor" in "Installing System Components."
6.
Let the system dry thoroughly for at least 24 hours.
7.
Replace the processor, memory modules, and expansion cards. See "Installing a Processor," "Installing Memory Modules," and "Installing an Expansion
Card" in "Installing System Components."
8.
Close the system. See "Closing the System."
9.
Reconnect the system to the electrical outlet, and turn on the system and peripherals.
If the system does not start properly, see "Getting Help."
10.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
If the tests fail, see "Getting Help."
Troubleshooting a Damaged System
Problem
l
System was dropped or damaged.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Open the system. See "Opening the System."
2.
Ensure that the following components are properly installed:
l
Expansion cards
l
Memory modules
l
Processor
l
Power supplies
l
Fans
l
Hard drives
3.
Ensure that all cables are properly connected.
4.
Close the system. See "Closing the System."
5.
Run the system board tests in the system diagnostics. See "Running the System Diagnostics."
If the tests fail, see "Getting Help."
Troubleshooting the System Battery
Problem
l
System message indicates a problem with the battery.
l
System Setup program loses system configuration information.
l
System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation
is caused by a defective battery.
Action
1.
Re-enter the time and date through the System Setup program. See "Using the System Setup Program" in your User's Guide.
2.
Turn off the system and disconnect it from the electrical outlet for at least one hour.
3.
Reconnect the system to the electrical outlet and turn on the system.
4.
Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" in "Installing System Components."
If the problem is not resolved by replacing the battery, see "Getting Help."
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the
System Setup program, the problem may be caused by software rather than by a defective battery.
Troubleshooting a Power Supply
Problem
l
No power to the system.
l
Power indicator on the front panel does not light.
Action
1.
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system. See "Opening the System."
4.
Ensure that the power cables are properly connected to the power connectors on the system board and backplane (if installed). To identify the system
board power connectors, see Figure A-3.
5.
Close the system. See "Closing the System."
6.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help."
Troubleshooting System Cooling Problems
Problem
l
A cooling fan is not operating properly.
l
System status indicator is amber.
l
Systems management software issues a fan-related error message.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2.
Open the system. See "Opening the System."
3.
Locate the fan referenced by the systems management software or diagnostics.
See Figure A-3 for the relative location of each fan.
Ensure that the fan power cables are securely connected to the fan power connectors on the system board. See Figure A-3 for the location of each fan
power connector.
4.
Check that cables are not blocking the airflow within the system.
5.
Close the system. See "Closing the System."
6.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7.
If the problem is not resolved, install a new fan. See "System Fans" in "Installing System Components."
8.
If the replacement fan does not operate, see "Getting Help."
Troubleshooting System Memory
Problem
l
Faulty memory module.
l
Faulty system board.
l
System status indicator is amber.
l
System beep code indicates a memory problem.
l
Systems management software issues a memory-related message through the systems management software.
Action
Memory-related beep code during system startup.
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system. See "Opening the System."
3.
Reseat the memory modules in their sockets. See "Installing Memory Modules" in "Installing System Components."
4.
Close the system. See "Closing the System."
5.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If there is no memory-related beep code, the problem is resolved.
6.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
a.
Open the system. See "Opening the System."
b.
Remove all memory modules from the system. See "Removing Memory Modules" in "Installing System Components."
c.
Replace one of the memory modules in socket DIMM1_B.
d.
Close the system. See "Closing the System."
e.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
f.
If there is no memory-related beep code, the memory module is not faulty.
If the beep code reoccurs, the memory module is faulty and should be replaced.
7.
8.
Perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b.
Open the system. See "Opening the System."
c.
Repeat step c through step f in step 6 for each memory module installed.
If you have tested all the memory modules and the problem persists, or none of the memory modules passes, the system board is faulty. See "Getting
Help."
The system starts up successfully but there are memory-related error messages.
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system. See "Opening the System."
3.
Ensure that the memory modules are populated correctly. See "General Memory Module Installation Guidelines" in "Installing System Components."
If the memory modules are populated correctly, continue to the next step.
4.
Reseat the memory modules in their sockets. See "Installing Memory Modules" in "Installing System Components."
5.
Close the system. See "Closing the System."
6.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If there is no memory-related error message, the problem is resolved.
If the problem persists, see "Getting Help."
There are memory-related error messages in the SEL.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2.
Replace the memory module(s) identified by the diagnostics. See "Installing Memory Modules" in "Installing System Components."
3.
Restart the system. If there are still memory-related errors in the SEL, see "Getting Help."
Troubleshooting a Diskette Drive
Problem
l
Error message indicates a problem with the optional diskette drive.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Enter the System Setup program and verify that the diskette controller is enabled and the diskette drive is configured correctly. See "Using the System
Setup Program" in your User's Guide.
2.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
3.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4.
Open the system. See "Opening the System."
5.
Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. To identify the connector on the system
board, see Figure A-3.
6.
Ensure that a power cable is securely connected to the drive.
7.
Close the system. See "Closing the System."
8.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
9.
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests fail, continue to the following step.
10.
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
11.
Open the system. See "Opening the System."
12.
Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Components."
13.
Close the system. See "Closing the System."
14.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
15.
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next
step.
If the tests fail, see "Getting Help."
16.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
17.
Open the system. See "Opening the System."
18.
Reinstall one of the expansion cards you removed in step 12. See "Installing an Expansion Card" in "Installing System Components."
19.
Close the system. See "Closing the System."
20.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
21.
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
22.
Repeat step 16 through step 21 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail.
If the problem is not resolved, see "Getting Help."
Troubleshooting an Optical Drive
Problem
l
System cannot read data from a CD.
l
Optical drive indicator does not blink during boot.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Try using a different CD that you know works properly.
2.
Enter the System Setup program and ensure that the drive's IDE controller is enabled. See "Using the System Setup Program" in your User's Guide.
3.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
4.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5.
Ensure that the optical drive interface cable is securely connected to the drive and the system board. To identify the connector on the system board, see
Figure A-3.
6.
Ensure that a power cable is securely connected to the drive.
7.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help."
Troubleshooting a SCSI Tape Drive
Problem
l
Defective tape drive.
l
Defective tape cartridge.
l
Missing or corrupted tape-backup software or tape-drive device driver.
l
Defective SCSI controller card.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Run the System Setup program and ensure that the secondary SCSI channel is enabled and set to SCSI.
See "Using the System Setup Program" in your User's Guide.
2.
Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
3.
Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
4.
Reinstall the tape-backup software as instructed in the tape-backup software documentation.
5.
Ensure that the tape drive's interface cable is connected to the tape drive and SCSI controller card.
6.
Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
7.
Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
8.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9.
Open the system. See "Opening the System."
10.
Check that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion Card" in "Installing System Components."
11.
Close the system. See "Closing the System."
12.
Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
13.
If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
14.
If you cannot resolve the problem, see "Getting Help" for information on obtaining technical assistance.
Troubleshooting SCSI Hard Drives
Troubleshooting a Hot-Plug or Front-Access (Non-Hot-Plug) SCSI Hard Drive
Problem
l
Device driver error.
l
Hard drive not recognized by the system.
Action
NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the test fails, continue to the next step.
2.
Run the SCSI controllers test and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics."
For information about testing the controller, see the controller's documentation.
If the tests fail, continue to the next step.
3.
If the SCSI hard drives are configured in a RAID array, restart the system and enter the RAID configuration utility.
NOTE: To enter the utility, press <Ctrl><h>, <Ctrl><a>, or <Ctrl><m>, depending on the utility. See the documentation supplied with the
controller for information about the configuration utility.
4.
Ensure that the primary SCSI channel is enabled, and restart the system.
5.
Verify that the device drivers are installed and configured correctly. See the operating system documentation.
6.
Remove the bezel. See "Removing the Bezel."
7.
Remove the hard drive:
¡
If your hard drive is not configured in a RAID array, shut down the system, remove the hard drive and install it in another drive bay. See "FrontAccess SCSI Hard Drives (Non-Hot-Plug)" in "Installing Drives."
¡
If your hard drive is configured in a RAID array with four hard drives, install a new hard drive. See "Hot-Plug SCSI Hard Drives" in "Installing Drives."
¡
If your hard drive is configured in a RAID array with up to three hard drives, remove the hard drive and install the drive in an empty drive bay. See
"Hot-Plug SCSI Hard Drives" in "Installing Drives."
NOTICE: Do not swap the hard drives in a four hard-drive RAID configuration. Doing so may corrupt the data on both hard drives.
8.
9.
Install the bezel. See "Installing the Bezel."
If the system recognizes the hard drive, reinstall the hard drive in the original bay. See "Hot- Plug SCSI Hard Drives" or "Front-Access SCSI Hard Drives
(Non-Hot-Plug)" in "Installing Drives."
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier. See "Hot-Plug SCSI
Hard Drives" or "Front-Access SCSI Hard Drives (Non-Hot-Plug)" in "Installing Drives."
If the problem persists, the SCSI backplane board has a defective connector. See "Getting Help."
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
10.
Check the SCSI cable connections inside the system:
a.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
b.
Open the system. See "Opening the System."
c.
Lay the system on its right side.
d.
Remove the cover. See "Removing the Cover."
e.
Verify that the SCSI cable is securely connected to the controller card and the SCSI backplane.
f.
Replace the cover. See "Replacing the Cover."
g.
Stand the system upright.
h.
Install the bezel. See "Installing the Bezel."
11.
Format and partition the hard drive. See the operating system documentation.
12.
If possible, restore the files to the drive.
If the problem persists, see "Getting Help."
Troubleshooting a Cabled SCSI Hard Drive
Problem
l
Device driver error.
l
Hard drive not recognized by the system.
Action
NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the test fails, continue to the next step.
2.
Run the SCSI controllers test and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics."
For information about testing the controller, see the SCSI or RAID controller card's documentation.
If the tests fail, continue to the next step.
3.
Restart the system and enter the configuration utility.
NOTE: To enter the utility, press <Ctrl><h>, <Ctrl><a>, or <Ctrl><m>, depending on the utility. See the documentation supplied with the
controller for information about the configuration utility.
4.
Ensure that the primary SCSI channel is enabled, and restart the system. See the controller card's documentation.
5.
Ensure that the required device drivers are installed and configured correctly. See the Dell OpenManage Server Assistant CD.
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
6.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
7.
Open the system. See "Opening the System."
8.
Lay the system on its right side.
9.
Ensure that the hard-drive interface cable is properly connected between the drive and the controller card. See the controller card's documentation.
10.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives."
11.
Ensure that a power cable is properly connected to the drive.
12.
Ensure that the controller card is installed correctly.
13.
Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate. See the
documentation for the hard drive.
14.
Install the cover. See "Replacing the Cover."
15.
Stand the system upright.
16.
Install the bezel. See "Installing the Bezel."
17.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
18.
Format and partition the hard drive. See the operating system documentation.
19.
If possible, restore the files to the drive.
If the problem persists, see "Getting Help."
Troubleshooting SATA Hard Drives
Troubleshooting a SATA Hard Drive
Problem
l
Faulty hard drive.
l
Damaged or improperly connected hard-drive cables.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
NOTE: If the hard drive is used in a RAID configuration, see "Troubleshooting a SATA Hard Drive in a RAID Configuration."
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2.
Enter the System Setup program and verify that the system is configured correctly. See "Using the System Setup Program" in your User's Guide.
3.
Remove the bezel. See "Removing the Bezel."
4.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5.
Open the system. See "Opening the System."
6.
Ensure that the hard-drive interface cable is properly connected between the drive and the system board.
To identify system board connectors, see Figure A-3.
7.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives."
8.
Ensure that the power cable is properly connected to the drive.
9.
Install the cover. See "Replacing the Cover."
10.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
11.
Format and partition the hard drive. See the operating system documentation.
12.
If possible, restore the files to the drive.
If the problem persists, see "Getting Help."
Troubleshooting a SATA Hard Drive in a RAID Configuration
Problem
l
Device driver error.
l
Damaged or improperly connected hard-drive cables.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2.
Restart your system and enter the RAID configuration utility. See the RAID controller documentation.
3.
4.
Ensure that the required device drivers are installed and are configured correctly. See the Dell OpenManage Server Assistant CD and the RAID controller's documentation.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5.
6.
Open the system. See "Opening the System."
Ensure that the hard-drive interface cable is properly connected to the drive and to the controller card. See the documentation that accompanied the
controller card.
7.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives."
8.
Ensure that the power cable is properly connected to the drive.
9.
Close the system. See "Closing the System."
10.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, continue to the next step.
11.
Format and partition the hard drive. See the operating system documentation.
12.
If possible, restore the files to the drive.
If the problem persists, see "Getting Help."
Troubleshooting a RAID Controller Card
NOTE: When troubleshooting a RAID controller card, also see the documentation for your operating system and the RAID controller.
Problem
l
Error message indicates a RAID controller problem.
l
RAID controller performs incorrectly or not at all.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system. See "Opening the System."
4.
Ensure that the controller card is firmly seated in its connector. See "Installing an Expansion Card" in "Installing System Components."
5.
Ensure that the appropriate cables are firmly connected to their corresponding connectors on the controller card and SCSI backplane.
6.
Close the system. See "Closing the System."
7.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see the RAID controller's documentation for more information on troubleshooting.
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
Problem
l
Error message indicates a problem with an expansion card.
l
Expansion card performs incorrectly or not at all.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system. See "Opening the System."
4.
Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" in "Installing System Components."
5.
Close the system. See "Closing the System."
6.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
7.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
8.
Open the system. See "Opening the System."
9.
Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Components."
10.
Close the system. See "Closing the System."
11.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
12.
Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help."
13.
For each expansion card you removed in step 9, perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b.
Open the system. See "Opening the System."
c.
Reinstall one of the expansion cards. See "Installing an Expansion Card."
d.
Close the system. See "Closing the System."
e.
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help."
Troubleshooting the Microprocessor
Problem
l
Error message indicates a processor problem.
Action
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system. See "Opening the System."
4.
Ensure that the processor and heat sink are properly installed. See "Processor" in "Installing System Components."
5.
Close the system. See "Closing the System."
6.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7.
Run the appropriate online diagnostic test.
If the tests fail or the problem persists, continue to the next step.
8.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9.
Open the system. See "Opening the System."
10.
Replace the processor with another processor of the same capacity. See "Processor" in "Installing System Components."
11.
Close the system. See "Closing the System."
12.
Run the appropriate online diagnostic test.
If the tests complete successfully, replace the processor. See "Getting Help."
If the problem persists, see "Getting Help."
Back to Contents Page
Back to Contents Page
Installing System Components
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Cooling Shroud
System Fans
Power Supply
Expansion Cards
System Memory
Processor
Installing a RAC Card
System Battery
This section describes how to install the following system components:
l
Cooling shroud
l
System fans
l
Power supply
l
Memory modules
l
Processor
l
Expansion cards
l
System battery
Cooling Shroud
Removing the Cooling Shroud
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Disconnect the power cables and hard-drive interface cable connectors from the SCSI backplane (if applicable) or hard drives.
6.
Press the shroud release tab on the back panel toward the power supply. See Figure 6-1.
7.
Lift the cooling shroud out of the system. See Figure 6-1.
Figure 6-1. Removing the Cooling Shroud
Installing the Cooling Shroud
1.
Ensure that no tools or loose parts are left inside the system.
2.
Align the anchor tabs on the cooling shroud with the notches in the system chassis.
3.
Reposition the SCSI cable and power cables so they do not obstruct the memory modules and interfere with installing the cooling shroud.
4.
Gently lower the cooling shroud until the shroud release tab on the back panel snaps into place.
5.
Reconnect the power cable(s) to the SCSI backplane (if applicable) or the hard drive(s).
System Fans
The system includes the following cooling fans:
l
Front system fan
l
Back system fan
Removing the Front System Fan
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
Figure 6-2 illustrates the front system fan inside the system and the fan cable routing hole in the expansion-card guide bracket.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Disconnect the fan power cable from the FRONT_FAN connector on the system board. See Figure 6-2.
Figure 6-2. Front System Fan Power Cable
6.
Compress the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure 6-3.
Figure 6-3. Removing and Replacing the Front System Fan
Installing the Front System Fan
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Insert the fan power cable through the routing hole in the expansion-card guide bracket. See Figure 6-2.
2.
Align the fan assembly with the slots in the chassis and lower the assembly into the chassis. See Figure 6-3.
3.
Pull the fan cable through the routing hole in the expansion-card guide bracket. See Figure 6-2.
4.
Connect the fan cable connector to the FRONT_FAN connector on the system board.
5.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
6.
Stand the system upright.
7.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
8.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Removing the Back System Fan
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Remove the cooling shroud. See "Removing the Cooling Shroud."
6.
Disconnect the fan cable from the BACK_FAN connector on the system board. To identify system board connectors, see Figure A-3.
7.
8.
Pull the release tab on the fan assembly away from the back panel and slide the fan assembly about 0.63 cm (0.25 inch) toward the expansion-card
slots. See Figure 6-4.
Pull the fan assembly forward and lift the assembly out of the system. See Figure 6-4.
Figure 6-4. Removing the Back System Fan
Installing the Back System Fan
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
2.
Align the tabs on the fan bracket with the mounting holes in the back panel and slide the fan assembly toward the power supply about 0.6 cm (0.25
inch) until the fan bracket release tab snaps into place. See Figure 6-4.
Connect the fan cable to the BACK_FAN connector on the system board.
To identify system board connectors, see Figure A-3.
3.
Install the cooling shroud. See "Installing the Cooling Shroud."
4.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
5.
Stand the system upright.
6.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
7.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Power Supply
Removing the Power Supply
CAUTION: See the Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Disconnect the DC power cables from the following components:
l
POWER CONN connector on the backplane board (if applicable)
l
PWR CONN and 12V connectors on the system board
l
Hard drives or SCSI backplane board
l
Diskette drive (if applicable)
l
Optical drive (if applicable)
l
Tape backup drive (if applicable)
6.
Remove the cooling shroud. See "Removing the Cooling Shroud."
7.
Remove the four screws securing the power supply to the back panel. See Figure 6-5.
Figure 6-5. Removing the Power Supply
8.
Slide the power supply toward the front of the system, and then lift the power supply up and out of the system.
Replacing the Power Supply
1.
Lower the power supply into the system and align the mounting holes with the holes on the back panel.
2.
Install the four screws securing the power supply to the back panel.
3.
Install the cooling shroud. See "Installing the Cooling Shroud."
4.
Connect the DC power cables to the following components:
l
POWER CONN connector on the backplane board (if applicable)
l
PWR CONN and 12V connectors on the system board
l
Hard drives or SCSI backplane.
l
Diskette drive (if applicable)
l
Optical drive (if applicable)
l
Tape backup drive (if applicable)
5.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
6.
Stand the system upright.
7.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
8.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Expansion Cards
Your system supports up to five full-length expansion cards, installed in connectors on a riser card. The expansion slots are configured as follows:
¡
Slots 1 and 2 are x1 lane-width PCI-Express expansion slots.
¡
Slots 3 and 4 are 3.3-V, 64-bit, 100-MHz PCI-X expansion slots. 133-MHz cards installed in these slots will run at 100 MHz.
¡
Slot 5 is a 5-V, 32-bit, 33-MHz legacy PCI expansion slot.
Figure 6-6 shows the relative locations of the expansion-card slots.
NOTICE: If you install a RAC card, it must be installed in PCI slot SLOT_5.
Figure 6-6. Expansion Slots
Installing an Expansion Card
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Unpack the expansion card, and prepare it for installation.
For instructions, see the documentation that accompanied the card.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
4.
Lay the system on its right side.
5.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
6.
Remove the filler bracket from the expansion slot.
7.
Install the expansion card. See Figure 6-7.
8.
a.
Position the expansion card so that the card-edge connector aligns with the expansion- card connector on the system board.
b.
Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.
c.
Install the screw that secures the expansion-card bracket to the back panel.
Connect any cables that should be attached to the card.
See the documentation that accompanied the card for information about its cable connections.
9.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
10.
Stand the system upright.
11.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
12.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
13.
Install any device drivers required for the card as described in the documentation for the card.
Figure 6-7. Removing and Installing an Expansion Card
Removing an Expansion Card
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Disconnect any cables attached to the card.
6.
Remove the expansion card (see Figure 6-7):
a.
Remove the screw that secures the expansion-card bracket to the back panel.
b.
Grasp the expansion card by its top corners, and carefully remove it from the expansion- card connector.
NOTICE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the
system. The brackets also help keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
7.
If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.
8.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
9.
Stand the system upright.
10.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
11.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
System Memory
You can upgrade your system memory to a maximum of 4 GB by installing combinations of 256-MB, 512-MB, or 1-GB 2-way unbuffered ECC DDR 2 400/533
memory modules. The system memory is located on the system board adjacent to the power supply bays. See Figure A-3. The memory module sockets are
arranged in two banks on two channels (A and B). The memory module banks are identified as follows:
l
Bank 1: DIMM1_A and DIMM1_B
l
Bank 2: DIMM2_A and DIMM2_B
General Memory Module Installation Guidelines
l
If only one memory module is installed, it must be installed in socket DIMM1_A.
l
If two or more memory modules are installed, they must be installed in pairs of matched memory size, speed, and technology.
Table 6-1 shows examples of different memory configurations.
Table 6-1. Sample Memory Configurations Total Memory DIMM1_A DIMM2_A DIMM1_B DIMM2_B Memory Mode
256 MB
256 MB
none
none
none
Single channel
512 MB
256 MB
none
256 MB
none
Dual channel, interleaved
512 MB
512 MB
none
none
none
Single channel
1 GB
256 MB
256 MB
256 MB
256 MB
Dual channel, interleaved
1 GB
512 MB
none
512 MB
none
Dual channel, interleaved
1 GB
1 GB
none
none
none
Single channel
1.5 GB
512 MB
256 MB
512 MB
256 MB
Dual channel, interleaved
2 GB
512 MB
512 MB
512 MB
512 MB
Dual channel, interleaved
2 GB
1 GB
none
1 GB
none
Dual channel, interleaved
3 GB
1 GB
512 MB
1 GB
512 MB
Dual channel, interleaved
4 GB
1 GB
1 GB
1 GB
1 GB
Dual channel, interleaved
Installing Memory Modules
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Remove the cooling shroud. See "Removing the Cooling Shroud."
6.
Locate the memory module sockets. See Figure A-3.
7.
Press the ejectors on the memory module socket down and out, as shown in Figure 6-8, to allow the memory module to be inserted into the socket.
Figure 6-8. Installing and Removing a Memory Module
8.
Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
9.
Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that
have memory modules installed.
10.
Repeat step 6 through step 9 of this procedure to install the remaining memory modules. See Table 6-1 for sample memory configurations.
11.
Install the cooling shroud. See "Installing the Cooling Shroud."
12.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
13.
Stand the system upright.
14.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
15.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
16.
(Optional) Press <F2> to enter the System Setup program, and check the System Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly installed memory.
17.
18.
If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 16 of this procedure, checking to
ensure that the memory modules are firmly seated in their sockets.
Run the system memory test in the system diagnostics. See "Running the System Diagnostics."
Removing Memory Modules
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Remove the cooling shroud. See "Removing the Cooling Shroud."
6.
Locate the memory module sockets. See Figure A-3.
7.
Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 6-8.
8.
Install the cooling shroud. See "Installing the Cooling Shroud."
9.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
10.
Stand the system upright.
11.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
Processor
You can upgrade the system processor to take advantage of future options in speed and functionality.
The following items are included in the processor upgrade kit:
l
Processor
l
Heat sink
Removing the Processor
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Remove the cooling shroud. See "Removing the Cooling Shroud."
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper
thermal conditions.
6.
Remove the heat sink. See Figure 6-9.
a.
Open one securing clip by pressing the end of the clip down and away from the retention until it clears the securing tab on the retention module,
and then lift the clip up.
b.
Repeat step a for the remaining securing clip.
c.
Rotate the heat sink slightly and then lift the heat sink off the processor. Do not pry the processor off the heat sink.
Figure 6-9. Removing the Heat Sink
7.
Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure 6-10.
8.
Open the processor cover. See Figure 6-10.
9.
Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open position so that the socket is ready for the new
processor. See Figure 6-10.
Figure 6-10. Replacing the Processor
Installing a Processor
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Unpack the new processor and heat sink.
2.
Ensure that the processor socket release lever is in the fully open position.
3.
Align the pin 1 corners of the processor and socket. See Figure 6-10.
NOTICE: You must position the processor correctly in the socket to avoid damaging the processor and the system board when you turn on the system.
Be careful not to touch or bend the pins on the socket.
4.
Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it gently to
seat it in the socket.
5.
Close the processor cover.
6.
Rotate the release lever back down until it snaps into place, securing the processor cover.
NOTICE: Do not operate the system without the heat sink installed. The heat sink is required to maintain proper thermal conditions.
7.
Remove the thermal grease protective cover from the new heat sink.
If you did not receive a new heat sink with the processor, see "Getting Help."
8.
Lower the heat sink onto the processor. See Figure 6-9.
9.
Secure the heat sink to the retention module.
a.
Gently press down on the heat sink and then press one securing clip to secure it.
b.
Repeat step a for the remaining securing clip.
10.
Ensure that the back fan connector is connected to the BACK_FAN connector on the system board. See Figure A-3.
11.
Install the cooling shroud. See "Installing the Cooling Shroud."
12.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
13.
Stand the system upright.
14.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
15.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
16.
Enter the System Setup program, and ensure that the processor options match the new system configuration. See "Using the System Setup Program" in
your User's Guide.
As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup
program. A message similar to the following appears:
One 2.3 GHz Processor, Processor Bus: 533 MHz, L2 cache 256 KB Advanced
17.
Confirm that the top line of the system data area in the System Setup program correctly identifies the installed processor. See "Using the System Setup
Program" in your User's Guide.
18.
Exit the System Setup program.
19.
Ensure that your system is running the latest BIOS version.
You can download the latest BIOS version from the Dell Support website located at support.dell.com
20.
Run the system diagnostics to verify that the new processor is operating correctly.
See "Running the System Diagnostics" for information on running the diagnostics and troubleshooting any problems that may occur.
Installing a RAC Card
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Install the RAC card in PCI expansion slot SLOT_5.
See "Installing an Expansion Card" for information on installing the card.
6.
Connect the cable from the RAC card to connector RAC_CONN on the system board. See Figure A-3.
7.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
8.
Stand the system upright.
9.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
10.
11.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Enter the System Setup program and verify that the setting for the RAC card has changed to reflect the presence of the card. See "Using the System
Setup Program" in your User's Guide.
See the RAC card documentation for information on configuring and using the RAC card.
System Battery
Replacing the System Battery
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Enter the System Setup program and record the option settings on the System Setup screens.
See "Using the System Setup Program" in the User's Guide.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
4.
Lay the system on its right side.
5.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
6.
Remove the system battery. See Figure A-3 for the battery socket location on the system board.
a.
Pull the latch away from the battery. See Figure 6-11
b.
Lift the battery out of the battery socket.
Figure 6-11. Removing the System Battery
NOTICE: You must install the new system battery with the side labeled "+" facing up. See Figure 6-11.
7.
To install the new system battery, hold the battery with the side labeled "+" facing up, and then press the battery straight down into the battery socket
until the latch snaps into place over the edge of the battery. See Figure 6-11.
8.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
9.
Stand the system upright.
10.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
11.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
12.
Enter the System Setup program to confirm that the battery operates properly.
13.
From the main screen, select System Time to enter the correct time and date.
14.
Re-enter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program.
15.
To test the newly installed battery, see "Troubleshooting the System Battery" in "Troubleshooting Your System."
Back to Contents Page
Back to Contents Page
Installing Drives
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Connecting Drives
Front-Panel Drive Inserts
Diskette Drive
5.25-Inch Drives
Hard Drives
Cabled SATA and SCSI Hard Drives
Front-Access SCSI Hard Drives (Non-Hot-Plug)
Hot-Plug SCSI Hard Drives
Installing the Optional SCSI Backplane Board
Installing a RAID Controller Card
Your system supports the following drives:
l
Up to two externally accessible 5.25-inch drives (typically optical and tape backup drives). An optical drive is standard in the first external drive bay, and
a tape backup device can be installed in the second external drive bay.
l
An externally accessible 3.5-inch diskette drive.
l
Up to four 1-inch SATA or SCSI hard drives. Four hard drive configurations are available:
¡
Cabled SATA drives. See "Cabled SATA and SCSI Hard Drives."
¡
Cabled SCSI drives (requires optional SCSI controller card). See "Cabled SATA and SCSI Hard Drives."
¡
Front-access (non-hot-plug) SCSI drives (requires optional SCSI backplane and optional SCSI controller card). See "Front-Access SCSI Hard Drives
(Non-Hot-Plug)" and "Installing the Optional SCSI Backplane Board."
¡
Hot-plug SCSI drives (requires optional SCSI backplane and optional SCSI RAID controller). See "Hot-Plug SCSI Hard Drives," "Installing a RAID
Controller Card," and "Installing the Optional SCSI Backplane Board."-+
Connecting Drives
Interface Cables
Most interface connectors are keyed for correct insertion. Keying ensures that the pin-1 wire in the cable connects to pin 1 in the connectors on both ends.
When you disconnect an interface cable, take care to grasp the cable connector, rather than the cable itself, to avoid stress on the cable.
Drive Cable Configurations
Your system can accommodate many different drive configurations, each with specific cable requirements. Table 7-1 shows the cable requirements for common
drive configurations.
NOTE: Installing SATA and SCSI hard drives in the same system is not supported.
Table 7-1. Drive Cable Configuration Drives
Required Cable
Cable Connections
IDE optical drives, and IDE and SCSI tape drives (See
Figure 7-4.)
40-pin IDE 2-drop cable or SCSI 1drop cable (terminated)
IDE drive and primary IDE connector on system board or
the SCSI tape device and the SCSI controller card
Up to four cabled SATA hard drives (See Figure 7-7.)
7-pin SATA hard-drive cable (one
cable per drive)
SATA hard drives and SATA port connectors on the system
board, or on a RAID controller card.
Up to four cabled (non-hot-plug) SCSI hard-drives (See
Figure 7-9.)
94-cm (37-inch) SCSI 4-drop cable
(terminated)
SCSI hard drives and SCSI RAID controller or SCSI controller
card
Up to four front-access or hot-plug SCSI hard drives
connected to the SCSI backplane (See Figure 7-12.)
38-cm (15-inch) 68-pin SCSI 1-drop
cable (unterminated)
SCSI backplane and the SCSI controller card
DC Power Cables
Each drive must connect to a DC power cable from the system power supply. These power cables are used for the 3.5-inch diskette drive, 5.25-inch devices,
and hard drives.
NOTICE: To avoid electrical damage to internal system components, install a cover connector on any unused connectors on hard-drive power cables.
Front-Panel Drive Inserts
To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Additionally, each empty external drive bay is
covered by a metal insert in the chassis to maintain Federal Communications Commission (FCC) certification of the system.
Before you install a 5.25-inch drive in an empty external drive bay, you must first remove both front-panel drive inserts. If you remove a 5.25-inch drive
permanently, you must install both inserts.
Removing the Front-Panel Drive Inserts
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Remove the bezel drive insert (see Figure 7-1):
4.
a.
From inside the bezel, press the center of the insert outward with your thumbs to loosen the tabs on the sides of the insert.
b.
Pull the insert out of the bezel.
Remove the chassis drive insert (see Figure 7-1):
a.
Press both sides of the insert to loosen the tabs on the insert.
b.
Pull the insert out of the chassis.
Figure 7-1. Removing the Front-Panel Drive Inserts
Installing the Front-Panel Drive Inserts
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
NOTICE: You must install both inserts in an empty 5.25-inch drive bay to maintain Federal Communications Commission (FCC) certification of the
system. The inserts also help keep dust and dirt out of the system.
1.
Install the chassis drive insert by sliding the insert into the chassis until tabs on the side of the insert snap into place. See Figure 7-1.
2.
Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert snap into place. See Figure 7-1.
3.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
4.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Diskette Drive
Removing a Diskette Drive
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Disconnect the power cable and the interface cable from the diskette drive. See Figure 7-2.
6.
Remove the two screws that secure the diskette drive in the externally accessible drive bay. See Figure 7-2.
7.
Slide the diskette drive forward out of the drive bay.
Installing a Diskette Drive
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Unpack the drive and prepare the drive for installation.
For instructions, see the documentation that accompanied the drive.
2.
Slide the diskette drive into the externally accessible drive bay.
3.
Install the two screws that secure the diskette drive in the drive bay. See Figure 7-2.
4.
Connect the power cable and the interface cable to the diskette drive. See Figure 7-2.
5.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
6.
Stand the system upright.
7.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
8.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Figure 7-2. Removing or Installing a Diskette Drive
5.25-Inch Drives
An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape backup device can be installed in the second external drive bay.
These drives connect either to the system board or to an optional controller card.
NOTE: Installing an additional optical drive in the second external drive bay is not supported.
Installing a 5.25-Inch Drive
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Unpack the drive (and controller card, if applicable), and prepare the drive for installation.
For instructions, see the documentation that accompanied the drive.
NOTE: If you are installing a SCSI tape drive, you must install an Ultra 3 SCSI controller card. The optional SCSI RAID controller card does not
support a SCSI tape drive.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
4.
Lay the system on its right side.
5.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
6.
Remove the cooling shroud. See "Removing the Cooling Shroud" in "Installing System Components."
7.
Remove the front-panel inserts for the empty external drive bay. See "Removing the Front- Panel Drive Inserts."
8.
Slide the drive into the external drive bay.
9.
Install the screws that secure the drive in the drive bay. See Figure 7-3.
Figure 7-3. Installing or Removing a 5.25-Inch Drive
10.
If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion Card" in "Installing
System Components."
11.
Connect a power cable to the drive. See Figure 7-3.
12.
Connect the interface cable to the drive and to the appropriate connector on the system board or controller card (if applicable).
NOTE: See the documentation that is included with the controller card for more information.
If you are installing an IDE device (such as an optical drive), connect the interface cable to the IDE device and the IDE connector on the system board.
See Figure 7-4.
If you are installing a SCSI device in the second drive bay (such as a tape backup device), connect the interface cable to the device and to channel A on
the SCSI controller card. See Figure 7-4.
See Figure A-3 to locate the system board connectors.
NOTE: A SCSI device attached to a SCSI controller card and an IDE device attached to the system board can be installed together as shown in
Figure 7-4.
Figure 7-4. Connecting a Tape Drive to a SCSI Controller Card
13.
Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system.
14.
Install the cooling shroud. See "Installing the Cooling Shroud" in "Installing System Components."
15.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
16.
Stand the system upright.
17.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
18.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
19.
Test the drive.
If you installed an IDE device, run the IDE devices tests in the system diagnostics to determine whether the device operates properly. See "Running the
System Diagnostics."
If you installed a SCSI device, run the SCSI controllers test in the system diagnostics. See "Running the System Diagnostics."
If you installed a tape drive, see the tape drive software documentation to perform a backup and verification test.
Hard Drives
Your system can contain up to four 1-inch SATA or SCSI hard drives in a optional removable hard-drive bay (see Figure 7-5). These drives connect either to the
system board or to an optional controller card.
General Installation Guidelines
Use the following guidelines when installing hard drives:
l
You should only use drives that have been tested and approved by the system manufacturer.
l
Do not install a mixture of SATA and SCSI hard drives. All hard drives must either be SCSI drives or SATA drives.
l
You may need to use different programs than those provided with the operating system to partition and format a hard drive. See the hard drive's
documentation for information on setting up the drive.
l
When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal. For
example, a large drive can take over an hour to format.
l
Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure.
NOTE: The hard-drive activity indicator operates only when SATA hard drives are connected directly to the SATA port connectors on the system board.
The indicator does not operate with SCSI drives or SATA drives that are attached to a RAID controller card. To identify the indicator, see Figure 2-1.
Configuring the Boot Drive
The drive or device from which the system boots is determined by the boot order specified in the System Setup program (see "Using the System Setup
Program" in your User's Guide). To boot the system from a hard drive or drive array, the drive(s) must be connected to the appropriate controller:
l
To boot from a single SATA hard drive, the master drive (drive 0) must be connected to the SATA_0 connector on the system board. To identify system
board connectors, see Figure A-3.
l
To boot from a single SCSI hard drive, the drive must be connected to a SCSI controller card. See the documentation that accompanied the controller
card.
Cabled SATA and SCSI Hard Drives
Removing a Cabled Hard Drive
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Remove the cooling shroud. See "Removing the Cooling Shroud" in "Installing System Components."
6.
Disconnect the interface and power cables to the hard drives in the drive bay.
7.
8.
Remove the hard-drive bay. See Figure 7-5 and Figure 7-6.
a.
Loosen the four screws that secure the drive bay to the system.
b.
Slide the hard-drive bay out of the system.
Remove the drive from the drive bay. See Figure 7-5 and Figure 7-6.
a.
Remove the screws that secure the drive in the hard-drive bay.
b.
Slide the drive out of the drive bay.
Figure 7-5. Installing or Removing a SATA Hard Drive
Figure 7-6. Installing or Removing a Cabled SCSI Hard Drive
Installing a Cabled Hard Drive
1.
Unpack the drive (and controller card, if applicable), and prepare the drive for installation.
For instructions, see the documentation that accompanied the drive.
2.
3.
Install the hard drive in the hard-drive bay:
a.
Slide the drive into the drive bay with the back of the drive toward the back of the drive bay.
b.
Install the screws that secure the drive in the drive bay.
Install the hard-drive bay (see Figure 7-5 and Figure 7-6):
a.
Slide the drive bay into the system until the drive bay contacts the system.
b.
Install the four screws that secure the drive bay in the system.
NOTICE: To prevent damage to internal system components, ensure that a connector cap is installed on each available power connector that is not
connected to a hard drive.
4.
Connect a power cable to each hard drive. See Figure 7-5 and Figure 7-6.
5.
Connect the hard-drive interface cables to each hard drive.
¡
If you are installing a SATA hard drive, connect the SATA interface cable to the hard drives and to the SATA ports on the system board (see
Figure 7-7) or SATA RAID controller board (when available) (see Figure 7-8).
¡
If you are installing a cabled SCSI drive, connect the SCSI interface cable to the hard drives and to the SCSI controller card. See Figure 7-9.
Figure 7-7. Connecting SATA Hard Drives to the Integrated Drive Controller
Figure 7-8. Connecting SATA Drives to a SATA RAID Controller Card
Figure 7-9. Cabling Four SCSI Hard Drives to the SCSI Controller Card
6.
Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system.
7.
Install the cooling shroud. See "Installing the Cooling Shroud" in "Installing System Components."
8.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
9.
Stand the system upright.
10.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
11.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
12.
Partition and logically format the hard drive. See the operating system documentation for more information.
13.
Install any required device drivers.
14.
Run the hard drive tests in the system diagnostics to determine whether the drive operates properly. See "Running the System Diagnostics."
If the drive is connected to a SATA RAID controller card, see the RAID controller card documentation for information on testing the controller.
If the drive is connected to a SCSI controller card, run the SCSI controller tests and the hard-drive tests in the system diagnostics. See "Running the
System Diagnostics."
If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help."
Front-Access SCSI Hard Drives (Non-Hot-Plug)
The drive bays in a system with an optional SCSI backplane board and optional non-RAID SCSI controller card provide space for up to four front-access SCSI
hard drives. The hard drives plug into the SCSI backplane board, which is connected to the controller card (see Figure 7-10.) For instructions on installing the
optional SCSI backplane board, see "Installing the Optional SCSI Backplane Board."
Figure 7-10. SCSI Hard Drives Connected to a SCSI Controller Card
Removing a Front-Access SCSI Hard Drive (Non-Hot-Plug)
NOTICE: To prevent data loss, you must shut down the system before removing a SCSI drive carrier, unless a SCSI RAID controller is connected to the
SCSI backplane. See "Hot-Plug SCSI Hard Drives" for information on hot-plug drive requirements and operation.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Open the hard-drive carrier handle to release the drive. See Figure 7-11.
4.
Slide the hard drive out until it is free of the drive bay.
Figure 7-11. Removing or Installing a SCSI Hard-Drive Carrier
Installing a Front-Access SCSI Hard Drive (Non-Hot-Plug)
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Open the hard-drive carrier handle. See Figure 7-11.
NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing so can damage the partially installed
carrier's shield spring and make it unusable. Ensure that the adjacent drive carrier is fully installed.
4.
Insert the hard-drive carrier into the drive bay. See Figure 7-11.
5.
Close the hard-drive carrier handle to lock it in place.
6.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
7.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
8.
Install any required SCSI device drivers.
9.
Run the SCSI controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics."
If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help."
Hot-Plug SCSI Hard Drives
Systems with an optional SCSI backplane board and an optional SCSI RAID controller card support up to four hot-plug hard drives. The hard drives plug into
the SCSI backplane board, which is connected to channel A on the optional SCSI RAID controller card (see Figure 7-12). For instructions on installing the
optional SCSI backplane board, see "Installing the Optional SCSI Backplane Board."
Figure 7-12. Hot-Plug SCSI Hard Drives Connected to a SCSI RAID Controller Card
Removing a Hot-Plug SCSI Hard Drive
NOTICE: Not all operating systems support hot-plug drive installation. See the operating system documentation to confirm that the operating system
supports this feature.
1.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive can be removed safely. See Table 2-3
for a list of hard-drive indicator codes.
If the drive has been online, the drive status indicator will blink green 2 times per second as the drive is powered down. When all indicators are off, the
drive is ready for removal.
See your operating system documentation for more information on taking the hard drive offline.
3.
Open the hard-drive carrier handle to release the drive. See Figure 7-11.
4.
Slide the hard drive out until it is free of the drive bay.
Installing a Hot-Plug SCSI Hard Drive
1.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
2.
Open the hard-drive carrier handle. See Figure 7-11.
NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing so can damage the partially installed
carrier's shield spring and make it unusable. Ensure that the adjacent drive carrier is fully installed.
3.
Insert the hard-drive carrier into the drive bay. See Figure 7-11.
4.
Close the hard-drive carrier handle to lock it in place.
5.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
6.
Install any required SCSI device drivers.
7.
Run the SCSI controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics."
If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help."
Installing the Optional SCSI Backplane Board
The optional SCSI backplane board supports front-access SCSI drives (if an optional SCSI controller card is installed in the system) or hot-plug SCSI drives (if
an optional RAID controller card is installed in the system). A new drive cage is supplied with the SCSI backplane.
CAUTION: See the Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3.
Lay the system on its right side.
4.
Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5.
Remove the cooling shroud. See "Removing the Cooling Shroud" in "Installing System Components."
6.
Disconnect the SATA or SCSI interface cables from the hard drives.
7.
Disconnect the wiring harness from power cable connector P3.
8.
Remove the hard-drive bay from the system. See Figure 7-6.
a.
Loosen the four screws that secure the drive bay to the system.
Retain the screws to use when installing the new drive cage.
b.
9.
10.
Slide the hard-drive bay out of the system.
Slide the new drive cage into the system and secure it with the four Phillips screws you removed in step 8.
Install the SCSI backplane:
a.
Lower the backplane into the system and align the backplane with the retention hooks on the drive cage, then fit the backplane over the
retention hooks.
b.
Slide the backplane board toward the front fan about 12 mm (0.5 inch).
c.
Secure the backplane with the thumbscrew. See Figure 7-13.
Figure 7-13. Installing the SCSI Backplane Board
11.
Connect the power cable connector P3 to the power connector on the SCSI backplane. See Figure 7-13.
12.
Connect the baseboard management controller (BMC) inter-IC (I2C) cable to the SCSI backplane. See Figure 7-13.
13.
Connect the other end of the BMC I2C cable to connector BP_I2C on the system board. See Figure A-3.
14.
Install the SCSI controller card.
See "Installing an Expansion Card" in "Installing System Components" for instructions about installing the card.
15.
Connect the SCSI data cable to the SCSI controller card, and to the SCSI interface connector on the backplane. See Figure 7-12 and Figure 7-13.
16.
Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
17.
Stand the system upright.
18.
Install the SCSI drives into the hard-drive bay.
See Figure 7-11.
19.
Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
20.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
21.
Install any required SCSI device drivers.
22.
Run the SCSI controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics."
Installing a RAID Controller Card
See "Installing an Expansion Card" in "Installing System Components" for instructions about installing the card.
Back to Contents Page
Back to Contents Page
Getting Help
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Technical Assistance
Dell Enterprise Training and Certification
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Complete the procedures in "Troubleshooting Your System."
2.
Run the system diagnostics and record any information provided.
3.
Make a copy of the Diagnostics Checklist, and fill it out.
4.
Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
For more information, see "Online Services."
5.
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
l
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
l
Electronic Support Service
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
l
Electronic Quote Service
sales@dell.com
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
l
Electronic Information Service
info@dell.com
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their
portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact
information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. See the contact information for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. See the contact information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call to speak to a sales specialist, see the contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact information for your region.
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you have run and any error messages reported by
the system diagnostics.
4.
5.
Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return
is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near
the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for important safety information.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents
of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell
To contact Dell™ electronically, you can access the following websites:
l
www.dell.com
l
support.dell.com (technical support)
l
premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier,
Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Country (City)
International Access Code
Country Code
City Code
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC:
la_enterprise@dell.com
City Code: 11
International Access Code: 00
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
Aruba
General Support
Australia (Sydney)
E-mail (Australia): au_tech_support@dell.com
International Access Code:
0011
Country Code: 61
City Code: 2
Austria (Vienna)
International Access Code:
900
Country Code: 43
City Code: 1
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business
0-810-444-3355
toll-free: 800-1578
1-300-655-533
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Country Code: 32
Technical Support
Technical Support Fax
City Code: 2
02 481 92 88
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Technical Support Fax
Country Code: 55
Customer Care Fax
0800 90 3355
51 481 5470
51 481 5480
City Code: 51
Sales
British Virgin Islands
General Support
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Country Code: 673
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus
International Access Code:
AutoTech (automated technical support)
0800 90 3390
toll-free: 1-866-278-6820
toll-free: 1-800-247-9362
011
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Sales, Customer Support, and Technical Support
toll-free: 1230-020-4823
Technical Support website: support.dell.com.cn
Technical Support E-mail: cn_support@dell.com
Country Code: 56
City Code: 2
China (Xiamen)
Country Code: 86
Customer Care E-mail: customer_cn@dell.com
City Code: 592
Technical Support Fax
818 1350
Technical Support (Dimension™ and Inspiron™)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, printers, switches, routers, and so on)
toll-free: 800 858 2920
Customer Care
toll-free: 800 858 2060
Customer Care Fax
Home and Small Business
Preferred Accounts Division
592 818 1308
toll-free: 800 858 2222
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055 Large Corporate Accounts Key Accounts
toll-free: 800 858 2628 Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811 Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 420
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
E-mail: czech_dell@dell.com
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Tech Fax
22537 2728
Switchboard
22537 2711
Website: support.euro.dell.com
E-mail: http://support.euro.dell.com/dk/da/emaildell/
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code:
990
Country Code: 358
City Code: 9
France (Paris) (Montpellier)
International Access Code: 00
E-mail: http://support.euro.dell.com/fi/fi/emaildell/
Technical Support
09 253 313 60
Customer Care
09 253 313 38
Fax
09 253 313 99
Switchboard
09 253 313 00
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Country Code: 33
Technical Support
0825 387 270
City Codes: (1) (4)
Customer Care
0825 823 833
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
Customer Care
Germany (Langen)
International Access Code: 00
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
0825 004 719
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support
06103 766-7200
Country Code: 49
Home/Small Business Customer Care
City Code: 6103
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
0180-5-224400
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
International Access Code:
001
Country Code: 852
Technical Support E-mail: apsupport@dell.com
Ireland (Cherrywood)
International Access Code: 16
2969 3188
Technical Support (OptiPlex, Latitude, and Dell Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
2969 3105
Technical Support
1600 33 8045
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Technical Support
Country Code: 353
Technical Support (Dimension and Inspiron)
Home and Small Business Division
India
toll-free: 1-866-540-3355
U.K. Technical Support (dial within U.K. only)
1850 543 543
0870 908 0800
City Code: 1
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
Italy (Milan)
International Access Code: 00
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Country Code: 39
Technical Support
02 577 826 90
City Code: 02
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
General Support (dial from within Jamaica only)
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code:
001
Country Code: 81
Technical Support (servers)
Technical Support outside of Japan (servers)
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and Inspiron)
City Code: 44
Technical Support
Technical Support (Dell Precision, OptiPlex, and Latitude)
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers, routers)
Technical Support outside of Japan (PDAs, projectors, printers, routers)
02 577 821 1-800-682-3639
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400 employees)
044-556-3433
Large Corporate Accounts Sales (over 3500 employees)
044-556-3430
Public Sales (government agencies, educational institutions, and medical
institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
Sales
toll-free: 080-200-3600
International Access Code:
001
Country Code: 82
Customer Service (Penang, Malaysia)
Fax
Switchboard
City Code: 2
Latin America
Technical Support (Electronics and Accessories)
044-556-4300
604 633 4949
2194-6202
2194-6000
toll-free: 080-200-3801
Customer Technical Support (Austin, Texas, U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
International Access Code: 00
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Technical Support (Brussels, Belgium)
Country Code: 352
Home/Small Business Sales (Brussels, Belgium)
Corporate Sales (Brussels, Belgium)
3420808075
toll-free: 080016884
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
Macao
Country Code: 853
Technical Support
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Malaysia (Penang)
International Access Code: 00
City Code: 4
Mexico
29 693 115
toll-free: 1 800 88 0193
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free: 1 800 88 1306
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
Customer Service (Penang, Malaysia)
toll-free: 1800 88 1386
04 633 4949
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Customer Technical Support
International Access Code: 00
Country Code: 52
34 160 910
Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
Country Code: 60
02 481 91 00
toll-free: 0800 105
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support
020 674 45 00
Technical Support Fax
020 674 47 66
Country Code: 31
Home/Small Business Customer Care
020 674 42 00
City Code: 20
Relational Customer Care
New Zealand
International Access Code: 00
Country Code: 64
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
E-mail (New Zealand): nz_tech_support@dell.com
E-mail (Australia): au_tech_support@dell.com
toll-free: 0800 446 255
Technical Support (for servers and workstations)
toll-free: 0800 443 563
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Nicaragua
General Support
Norway (Lysaker)
Website: support.euro.dell.com
Country Code: 47
Technical Support (for desktop and portable computers)
Fax
International Access Code: 00
020 674 4325
Home/Small Business Sales
E-mail: http://support.euro.dell.com/no/no/emaildell/
0800 441 566
001-800-220-1006
Technical Support
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
Switchboard
23162298
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code:
011
Country Code: 48
City Code: 22
E-mail: pl_support_tech@dell.com
Customer Service Phone
Customer Care
57 95 700
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Portugal
International Access Code: 00
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support
707200149
Country Code: 351
Customer Care
Sales
Fax
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the
Grenadines
General Support
toll-free: 1-877-270-4609
Singapore (Singapore)
Website: support.ap.dell.com
International Access Code:
005
Country Code: 65
International Access Code: 00
South Africa (Johannesburg)
International Access Code:
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free: 1800 394 7478
Transaction Sales
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
Country Code: 421
21 424 01 12
toll-free: 1800 394 7430
Corporate Sales
Slovakia (Prague)
800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
Customer Service (Penang, Malaysia)
800 300 413
Customer Care
604 633 4949
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
02 5441 5727
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue
011 709 7713
09/091
Technical Support
011 709 7710
Country Code: 27
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service, and Sales (Penang,
Malaysia)
604 633 4810
Spain (Madrid)
Website: support.euro.dell.com
City Code: 11
International Access Code: 00
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Country Code: 34
Technical Support
902 100 130
City Code: 91
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
Customer Care
Sweden (Upplands Vasby)
International Access Code: 00
902 100 130
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Website: support.euro.dell.com
E-mail: http://support.euro.dell.com/se/sv/emaildell/
Technical Support
08 590 05 199
Country Code: 46
Relational Customer Care
08 590 05 642
City Code: 8
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
Switzerland (Geneva)
20 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Website: support.euro.dell.com
International Access Code: 00
Country Code: 41
City Code: 22
E-mail: Tech_support_central_Europe@dell.com
E-mail for French-speaking HSB and Corporate Customers:
support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
Taiwan
International Access Code:
002
Country Code: 886
Thailand
International Access Code:
001
Country Code: 66
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Website: support.ap.dell.com
E-mail: ap_support@dell.com
Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics
and Accessories)
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free: 00801 86 1011
toll-free: 00801 60 1256 Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free: 1800 0600 09 Customer Service (Penang, Malaysia)
604 633 4949
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 44
E-mail: dell_direct_support@dell.com
City Code: 1344
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees) Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
Uruguay
General Support
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
International Access Code:
011
Country Code: 1
toll-free: 000-413-598-2521
Consumer (Home and Home Office) Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare) Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
Back to Contents Page
Back to Contents Page
Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Glossary in your User's Guide.
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerVault, Dell OpenManage, Dimension, Inspiron, OptiPlex, Latitude, Dell Precision, PowerApp, PowerConnect, and DellNet
are trademarks of Dell Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Back to Contents Page
Back to Contents Page
Jumpers, Switches, and Connectors
Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
Jumpers—A General Explanation
System Board Jumpers
System Board Connectors
Riser Card Connectors
Disabling a Forgotten Password
This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the
connectors on the various boards in the system.
Jumpers—A General Explanation
Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board. When reconfiguring the system, you may need to
change jumper settings on circuit boards or drives.
Jumpers
Jumpers are small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects
the pins and creates a circuit. To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated. Figure A-1 shows an
example of a jumper.
Figure A-1. Example Jumper
A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all. When the plug is pushed down
over two pins, the jumper is referred to as jumpered. The jumper setting is often shown in text as two numbers, such as 1–2. The number 1 is printed on the
circuit board with a triangle so that you can identify each pin number based on the location of pin 1.
Figure A-2 shows the location and default settings of the server-module jumper blocks. See Table A-1 for the designations, default settings, and functions of
the jumpers.
System Board Jumpers
Figure A-2 shows the location of the configuration jumpers on the system board. Table A-1 lists the jumper settings.
Figure A-2. System Board Jumpers
Table A-1. System Board Jumper Settings Jumper
Setting
Description
PASSWD_EN
The password feature is enabled.
(default)
The password feature is disabled.
NVRAM_CLR
(default)
The configuration settings in NVRAM are retained at system boot.
The configuration settings in NVRAM are cleared at next system boot.
jumpered unjumpered
System Board Connectors
See Figure A-3 and Table A-2 for the location and description of the system board connectors.
Figure A-3. System Board Connectors
Table A-2. System Board Connectors Connector
Description
12V
power supply connector
BATTERY
Connector for the 3.0 V coin battery
DAUGHTER_CONN1
Connector for the daughter card
DIMMn_ x
Memory modules (4)
FAN
Power connector for the fans
FRONT_PANEL
Control panel interface connector
INTRUSION_SWITCH Connector for the chassis intrusion switch
PRI_IDE1
Optical drive interface connector
PROC
Processor socket
PWR_CONN
power supply connector
RISER_CONN1
Riser card interface connector
SATA_PORT_n
Connectors for the SATA hard drives
USB_CONN
Control panel interface connector
Riser Card Connectors
The system is available with either a PCIe riser card or a PCI-X/PCIe riser card. See Figure A-4 and Figure A-5 for the location and description of the expansioncard slots on the two riser cards.
Figure A-4. PCIe Riser Card Connectors
Figure A-5. PCI-X/PCIe Riser Card Connectors
Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program"
in your User's Guide. The password jumper enables these password features or disables them and clears any password(s) currently in use.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system. See "Opening the System" in "Troubleshooting Your System."
3.
Remove the password jumper plug.
See Figure A-2 to locate the password jumper on the system board.
4.
Close the system. See "Closing the System" in "Troubleshooting Your System."
5.
Reconnect the system to the electrical outlet, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new
system and/or setup password, you must install the jumper plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next
time it boots.
6.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
7.
Open the system.
8.
Install the password jumper plug.
See Figure A-2 to locate the password jumper on the system board.
9.
10.
Close the system, reconnect the system to the electrical outlet, and turn on the system.
Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Using the System Setup Program" in your User's Guide.
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I/O Connectors
Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
I/O Connectors
Serial Connector
PS/2-Compatible Keyboard and Mouse Connectors
Video Connector
USB Connector
Integrated NIC Connector
Embedded Remote Access Ethernet Connector
Network Cable Requirements
I/O Connectors
I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section
describes the various connectors on your system. If you reconfigure the hardware connected to the system, you may also need the pin number and signal
information for these connectors. Figure B-1 and Figure B-2 illustrate the connectors on the system front and back panels.
Figure B-1. Front-Panel I/O Connectors
Figure B-2. Back-Panel I/O Connectors
Table B-1 shows the icons used to label the connectors on the system.
Table B-1. I/O Connector Icons
Icon Connector
Serial connector
Mouse connector
Keyboard connector
Video connector
USB connector
NIC connector
Serial Connector
Serial connectors support devices such as external modems, printers, and mice that require serial data transmission. The serial connector uses a 9-pin Dsubminiature connector.
Serial Connector Autoconfiguration
The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same
designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available
designation. Both the new and the remapped COM connectors share the same IRQ setting. COM1 and COM3 share IRQ4, while COM2 and COM4 share IRQ3.
NOTE: If two COM connectors share an IRQ setting, you may not be able to use them both at the same time. In addition, if you install one or more
expansion cards with serial connectors designated as COM1 and COM3, the integrated serial connector is disabled.
Before adding a card that remaps the COM connectors, check the documentation that came with the software to make sure that the software can
accommodate the new COM connector designation.
Figure B-3 illustrates the pin numbers for the serial connector and Table B-2 defines the pin assignments for the connector.
Figure B-3. Serial Connector Pin Numbers
Table B-2. Serial Connector Pin Assignments Pin
Signal I/O Definition
1
DCD
I
Data carrier detect
2
SIN
I
Serial input
3
SOUT
O
Serial output
4
DTR
O
Data terminal ready
5
GND
N/A
Signal ground
6
DSR
I
Data set ready
7
RTS
O
Request to send
8
CTS
I
Clear to send
9
RI
I
Ring indicator
N/A
Chassis ground
Shell N/A
PS/2-Compatible Keyboard and Mouse Connectors
The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. Figure B-4 illustrates the pin numbers for these connectors and
Table B-3 defines the pin assignments for these connectors.
Figure B-4. PS/2-Compatible Keyboard and Mouse Connector Pin Numbers
Table B-3. Keyboard and Mouse Connector Pin Assignments Pin
Signal
I/O Definition
1
KBDATA or MFDATA I/O
Keyboard data or mouse data
2
NC
N/A
No connection
3
GND
N/A
Signal ground
4
FVcc
N/A
Fused supply voltage
5
KBCLK or MFCLK
I/O
Keyboard clock or mouse clock
6
NC
N/A
No connection
N/A
Chassis ground
Shell N/A
Video Connector
You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector. Figure B-5
illustrates the pin numbers for the video connector and Table B-4 defines the pin assignments for the connector.
NOTE: Installing a video card automatically disables the system's integrated video controller.
Figure B-5. Video Connector Pin Numbers
Table B-4. Video Connector Pin Assignments
Pin
Signal
I/O Definition
1
RED
O
Red video
2
GREEN
O
Green video
3
BLUE
O
Blue video
4
NC
N/A
No connection
5–8, 10 GND
N/A
Signal ground
9
VCC
N/A
Vcc
11
NC
N/A
No connection
12
DDC data out O
Monitor detect data
13
HSYNC
O
Horizontal synchronization
14
VSYNC
O
Vertical synchronization
15
DDC CLK
I/O
Monitor detect clock
USB Connector
The system's USB connector supports USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant devices such as
diskette drives and CD drives. Figure B-6 illustrates the pin numbers for the USB connector and Table B-5 defines the pin assignments for the connector.
NOTICE: Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or +5 V. Attaching
devices that exceed this threshold may cause the USB connectors to shut down. See the documentation that accompanied the USB devices for their
maximum current ratings.
Figure B-6. USB Connector Pin Numbers
Table B-5. USB Connector Pin Assignments
Pin Signal I/O Definition
1
Vcc
N/A
Supply voltage
2
DATA
I
Data in
3
+DATA O
Data out
4
GND
Signal ground
N/A
Integrated NIC Connector
The system's integrated NIC functions as a separate network expansion card while providing fast communication between servers and workstations. Figure B7 illustrates the pin numbers for the NIC connectors and Table B-6 defines the pin assignments for the connectors.
Figure B-7. NIC Connector
Table B-6. NIC Connector Pin Assignments
Pin Signal I/O Definition
1
TD+
O
Data out (+)
2
TD–
O
Data out (–)
3
RD+
I
Data in (+)
4
NC
N/A
No connection
5
NC
N/A
No connection
6
RD–
I
Data in (–)
7
NC
N/A
No connection
8
NC
N/A
No connection
Embedded Remote Access Ethernet Connector
The system's optional embedded remote access (ERA) circuitry is designed to provide remote access capabilities for the system. It is designed specifically to
work with systems management software. Figure B-8 illustrates the pin numbers for the ERA connector and Table B-7 defines the pin assignments for the
connector.
Figure B-8. Embedded Remote Access Ethernet Connector
Table B-7. ERA Ethernet Connector Pin Assignments
Pin Signal I/O Definition
1
TD+
O
Data out (+)
2
TD–
O
Data out (–)
3
RD+
I
Data in (+)
4
NC
N/A
No connection
5
NC
N/A
No connection
6
RD–
I
Data in (–)
7
NC
N/A
No connection
8
NC
N/A
No connection
Network Cable Requirements
The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug. Observe the following cabling restrictions.
NOTICE: To avoid line interference, voice and data lines must be in separate sheaths.
l
Use Category 5 or greater wiring and connectors.
l
Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft).
For detailed guidelines on operation of a network, see "Systems Considerations of Multi-Segment Networks" in the IEEE 802.3 standard.
Back to Contents Page
Back to Contents Page
Introduction
Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
Other Information You May Need
Your system includes the following significant service and upgrade features:
l
Baseboard Management Controller (BMC), which monitors temperatures and voltages throughout the system and notifies you if the system overheats,
if a system cooling fan malfunctions, or if a power supply fails. The BMC supports the industry-standard Intelligent Platform Management Interface (IPMI)
specification.
l
System diagnostics, which checks for hardware problems (if the system can boot).
The following system options are offered:
l
Additional system memory
l
A variety of PCI-X and PCIe expansion-card options (including RAID controller cards)
l
IDE optical drive
l
Additional hard drives
Other Information You May Need
The Product Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a
separate document.
l
The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack.
l
The Getting Started Guide provides an overview of initially setting up your system.
l
The User's Guide provides information about system features and technical specifications.
l
CDs included with your system provide documentation and tools for configuring and managing your system.
l
Systems management software documentation describes the features, requirements, installation, and basic operation of the software.
l
Operating system documentation describes how to install (if necessary), configure, and use the operating system software.
l
Documentation for any components you purchased separately provides information to configure and install these options.
l
Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents.
l
Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material
intended for experienced users or technicians.
Back to Contents Page
Back to Contents Page
Indicators, Messages, and Codes
Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
Front-Panel Features
Back-Panel Features
NIC Indicators
System Messages
Diagnostics Indicator Codes
System Beep Codes
Warning Messages
Diagnostics Messages
Alert Messages
Baseboard Management Controller Messages
The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not
operating properly:
l
System indicators
l
System messages
l
Beep codes
l
Warning messages
l
Diagnostics messages
l
Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Front-Panel Features
Figure 2-1 shows the controls, indicators, and connectors located behind the optional bezel on the front-panel. (To remove the optional bezel and access the
front panel, press the latch at the left end of the bezel. See "Opening the System" in "Troubleshooting Your System" for detailed instructions on removing the
bezel.) Table 2-1 describes the front-panel indicators, buttons, and connectors.
Figure 2-1. Front-Panel Features
The optional locking system bezel incorporates blue and amber system status indicators. The blue indicator lights up when the system is operating correctly.
Table 2-1. Front-Panel LED Indicators, Buttons, and Connectors Feature
Icon
Description
System status
indicator
The blue system status indicator lights up during normal system operation.
The amber system status indicator flashes when the system needs attention due to a system problem.
System
identification
button
You can use the system identification buttons on the front and back panels to locate a particular system within a rack. When
one of these buttons is pushed, the blue system status indicators on the front and back panels blink until one of the buttons is
pushed again.
You can also use the systems management software to cause the indicators to flash to identify a particular system.
Hard-drive
indicator
The green hard-drive activity indicator flashes when the SATA hard drives are in use.
NOTE: This indicator does not flash when SCSI hard drives are in use.
NMI button
The NMI button is used to troubleshoot software and device driver errors when using certain operating systems. This button can
be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the
operating system's documentation.
USB connectors
Connect USB 2.0-compliant devices to the system.
Video connector
Connects a monitor to the system.
Power-on
indicator,
The power button turns system power off and on.
Power button
NOTICE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the
system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds,
the system power will turn off regardless of the current operating system state. If the system is not running an ACPI-compliant
operating system, power is turned off immediately after the power button is pressed.
The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For
more information, see "Using the System Setup Program" in your User's Guide.
The power-on indicator lights or blinks to indicate the status of power to the system.
The power-on indicator lights when the system is on. The indicator is off when the system is off and power is disconnected from
the system. The indicator blinks when the system is off but is connected to the power source.
Diagnostic
indicators (4)
The diagnostic indicators aid in troubleshooting the system. For more information, see "Diagnostics Indicator Codes."
Back-Panel Features
Figure 2-2 shows the back-panel features of the system.
Figure 2-2. Back-Panel Features
NIC Indicators
Figure 2-3. NIC Indicators
Table 2-2. NIC Indicators
Indicator
Type
Indicator
Code
Description
Activity
Off
When off at the same time that the link indicator is off, the NIC is not connected to the network or the NIC is disabled by the
System Setup program. See "Using the System Setup Program" in the User's Guide.
Blinking
Indicates that network data is being sent or received.
Link
Off
When off at the same time that the activity indicator is off, the NIC is not connected to the network or the NIC is disabled by the
System Setup program. See "Using the System Setup Program" in the User's Guide.
Green
Network connection is present.
System Messages
System messages appear on the screen to notify you of a possible problem with the system. Table 2-3 lists the system messages that can occur and the
probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 2-3, check the documentation for the application that is running when the message
appears or the operating system's documentation for an explanation of the message and recommended action.
Table 2-3. System Messages Message
Causes
Corrective Actions
Amount of available memory limited to
256MB
The OS Install Mode option in the System Setup After the operating system is installed, enter the System
program is set to On. This limits the amount of
Setup program and set the OS Install Mode option to Off.
available memory to 256 MB because some
See your User's Guide for details.
operating systems will not complete installation
with more than 2 GB of system memory.
Attempting to update Remote
Configuration. Please wait....
Remote Configuration is in progress.
Wait until the process is complete.
BIOS Update Attempt Failed!
Remote BIOS update attempt failed.
Retry the BIOS update. If the problem persists, see "Getting
Help."
Caution! NVRAM_CLR jumper is installed
on system board.
NVRAM_CLR jumper is installed.
Check the System Setup configuration settings. See "Using
the System Setup Program" in your User's Guide. Remove the
NVRAM_CLR jumper. See Figure A-2 for jumper locations.
Data error
The diskette drive or hard drive cannot read the
data.
For the operating system, run the appropriate utility to check
the file structure of the diskette drive or hard drive.
See your operating system documentation for information on
running these utilities.
Decreasing available memory
One or more memory modules might be
improperly seated or faulty.
Reinstall the memory modules and, if necessary, replace
them. See "System Memory" in "Installing System
Components."
See "Troubleshooting System Memory" in "Troubleshooting
Your System."
Diskette read failure
Faulty or improperly inserted diskette.
Replace the diskette.
Diskette subsystem reset failed
Faulty diskette drive or optical drive controller.
Ensure that the diskette drive and optical drive cables are
properly connected. See "Troubleshooting a USB Device" and
"Troubleshooting an Optical Drive" in "Troubleshooting Your
System." If the problem persists, see "Getting Help."
Drive not ready
Diskette missing or improperly inserted in
diskette drive.
Reinsert or replace the diskette.
Error: Incorrect memory configuration.
Ensure memory in slots DIMM1_A and
DIMM1_B, DIMM2_A and DIMM2_B match
identically in size, speed and rank.
The installed memory modules are not matched
pairs.
See "Memory Module Installation Guidelines" in "Installing
System Components."
Error: Remote Access Controller
initialization failure.
Faulty or improperly installed RAC.
Ensure that the RAC is properly installed. See
"Troubleshooting Expansion Cards" in "Troubleshooting Your
System."
Error 8602: Auxiliary device failure.
Verify that mouse and keyboard are
securely attached to correct
connectors.
Loose or improperly connected mouse or
keyboard cable; faulty mouse or keyboard.
Gate A20 failure
Faulty keyboard controller (faulty system board). See "Getting Help."
General failure
The operating system is unable to carry out the
command.
This message is usually followed by specific information. Take
the appropriate action to resolve the problem.
IDE Primary drive 0 not found
Primary drive 0 set as Auto, no disk.
Run the System Setup program to correct the settings. See
"Using the System Setup Program" in your User's Guide.
Invalid memory configuration detected.
Potential for data corruption exists!
Unsupported DIMMs are installed in the system,
or the memory configuration is incorrect.
Replace or reconfigure the DIMMs. See "System Memory" in
"Installing System Components" for memory configuration
guidelines, a list of supported DIMMs, and supported memory
configurations.
Keyboard controller failure
Faulty keyboard controller (faulty system board). See "Getting Help."
Keyboard data line failure
Loose or improperly connected keyboard cable;
faulty keyboard; faulty keyboard controller.
Ensure that the keyboard is properly connected. If the
problem persists, replace the keyboard. If the problem
persists, see "Getting Help."
Keyboard fuse has failed.
Replace the keyboard.
Faulty system board.
If the problem persists, the system board is faulty. See
"Getting Help."
System is incorrectly configured.
Keyboard failure
Replace the mouse. If the problem persists, replace the
keyboard.
Keyboard stuck key failure
Keyboard fuse has failed.
Manufacturing mode detected
Memory address line failure at address, Faulty or improperly installed memory modules,
or faulty system board.
read value expecting value
Ensure that all memory modules are properly installed. See
"Troubleshooting System Memory" in "Troubleshooting Your
System." If the problem persists, see "Getting Help."
Memory double word logic failure at
address, read value expecting value
Memory odd/even logic failure at start
address to end address
Memory write/read failure at address,
read value expecting value
Memory tests terminated by keystroke
The spacebar was pressed during POST to
terminate the memory test.
Information only.
No boot device available
The system cannot find the diskette or hard
drive.
If the diskette drive is your boot device, ensure that a
bootable disk is in the drive.
If the hard drive is your boot device, ensure that the hard
drive is installed, properly seated, and partitioned as a boot
device.
Enter the System Setup program and verify the boot
sequence information. See your User's Guide for details.
No boot sector on hard-disk drive
The system configuration information in the
System Setup program might be incorrect.
Enter the System Setup program and verify the system
configuration information for the hard drive. See your User's
Guide for details.
If the message continues to appear after verifying the
information in the System Setup program, the operating
system might have been corrupted. Reinstall the operating
system. See your operating system documentation for
reinstallation information.
No timer tick interrupt
A chip on the system board might be
malfunctioning.
Run the system diagnostics. See "Running the System
Diagnostics."
Not a boot diskette
The operating system is trying to boot from a
diskette that does not have a bootable
operating system installed on it. Insert a diskette that has a bootable operating system.
PCI BIOS failed to install
PCI device BIOS (Option ROM) checksum failure
is detected during shadowing.
Ensure that all appropriate cables are securely connected to
the expansion cards. If the problem persists, see
"Troubleshooting Expansion Cards" in "Troubleshooting Your
System."
PCIe Degraded Link Width Error:
Embedded Bus#nn/Dev#nn/Funcn
Faulty or improperly installed PCIe card.
Reseat the PCIe cards. See "Expansion Cards" in "Installing
System Components." If the problem persists, see "Getting
Help."
Faulty or improperly installed PCIe card in the
specified slot number.
Reseat the PCIe card in the specified slot number. See
"Expansion Cards" in "Installing System Components." If the
problem persists, see "Getting Help."
PCIe Training Error: Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly installed PCIe card.
Reseat the PCIe cards. See "Expansion Cards" in "Installing
System Components." If the problem persists, see "Getting
Help."
PCIe Training Error: Slot n
Faulty or improperly installed PCIe card in the
specified slot number.
Reseat the PCIe card in the specified slot number. See
"Expansion Cards" in "Installing System Components." If the
Expected Link Width is n
Actual Link Width is n
PCIe Degraded Link Width Error: Slot n
Expected Link Width is n
Actual Link Width is n
problem persists, see "Getting Help."
Plug & Play Configuration Error
Error encountered in initializing PCI device;
faulty system board.
Install the NVRAM_CLR jumper and reboot the system. See
Figure A-2 for jumper location. Check for a BIOS update. If
the problem persists, see "Troubleshooting Expansion Cards"
in "Troubleshooting Your System." If the problem persists,
see "Getting Help."
Primary drive 0/1 configuration error
Faulty drive. Parameters failure.
Ensure that the hard drive cables are properly connected.
See "Troubleshooting SCSI Hard Drives" in "Troubleshooting
Your System."
Primary drive 0/1 failure
Faulty drive. INT13 call failure from the drive.
Ensure that the hard drive cables are properly connected.
See "Troubleshooting SCSI Hard Drives" in "Troubleshooting
Your System."
Read fault
The operating system cannot read from the
diskette or hard drive, the system could not find
a particular sector on the disk, or the requested
sector is defective.
Replace the diskette. Ensure that the diskette and hard-drive
cables are properly connected. See "Troubleshooting a USB
Device," "Troubleshooting SATA Hard Drives," or
"Troubleshooting SCSI Hard Drives" in "Troubleshooting Your
System" for the appropriate drive(s) installed in your system.
Remote Configuration update attempt
failed
System could not implement Remote
Configuration request.
Retry Remote Configuration.
ROM bad checksum = address
Faulty or improperly installed expansion card.
Remove and reseat the expansion cards. See
"Troubleshooting Expansion Cards" in "Troubleshooting Your
System."
SATA port 0/1 hard disk drive
configuration error
Faulty drive. Parameters failure.
Ensure that the hard drive cables are properly connected.
See "Troubleshooting SATA Hard Drives" in "Troubleshooting
Your System."
SATA port 0/1 hard disk drive failure
Faulty drive. INT13 call failure from the drive.
Ensure that the hard drive cables are properly connected.
See "Troubleshooting SATA Hard Drives" in "Troubleshooting
Your System."
SATA Port 0/1 hard disk not found
SATA Port0/1 set as Auto, no disk installed.
Run the System Setup program to correct the settings. See
"Using the System Setup Program" in your User's Guide.
Sector not found
Faulty diskette or hard drive.
See "Troubleshooting a USB Device," "Troubleshooting SATA
Hard Drives," or "Troubleshooting SCSI Hard Drives" in
"Troubleshooting Your System" for the appropriate drive
installed in your system.
Shutdown failure
Shutdown test failure.
Ensure that all memory modules are properly installed. See
"Troubleshooting System Memory" in "Troubleshooting Your
System." If the problem persists, see "Getting Help."
The amount of system memory has
changed.
Faulty memory module.
See "Troubleshooting System Memory" in "Troubleshooting
Your System." If the problem persists, see "Getting Help."
Requested sector not found
SATA port 0/1 hard disk drive autosensing error
Seek error
Seek operation failed
Information only, if you have changed the
memory configuration.
The amount of tested memory is below
the minimum system configuration.
System halted!
Invalid memory configuration.
See "Memory Module Installation Guidelines" in "Installing
System Components."
Faulty memory module.
See "Troubleshooting System Memory" in "Troubleshooting
Your System." If the problem persists, see "Getting Help."
Time-of-day clock stopped
Faulty battery; faulty system board.
See "Troubleshooting the System Battery" in
"Troubleshooting Your System." If the problem persists, see
"Getting Help."
Time-of-day not set - please run SETUP
program
Incorrect Time or Date settings; faulty system
battery.
Check the Time and Date settings. See "Using the System
Setup Program" in your User's Guide. If the problem persists,
see "Troubleshooting the System Battery" in
"Troubleshooting Your System."
Timer chip counter 2 failed
Faulty system board.
See "Getting Help."
Unexpected interrupt in protected mode
Faulty or improperly installed memory modules
or faulty system board.
Ensure that all memory modules are properly installed. See
"Memory Module Installation Guidelines" in "Installing System
Components." If the problem persists, see "Troubleshooting
System Memory" in "Troubleshooting Your System." If the
problem persists, see "Getting Help."
Utility partition not available
Utility partition is not available on the hard disk
Create a utility partition on the boot hard drive. See the CDs
that came with your system.
Warning! No micro code update loaded
for processor 0
Micro code update failed.
Update the BIOS firmware. See "Getting Help."
Write fault
Faulty diskette, diskette drive, hard drive.
Replace the diskette. Ensure that the diskette drive and
hard-drive cables are properly connected. See
"Troubleshooting a USB Device," "Troubleshooting SATA Hard
Drives," or "Troubleshooting SCSI Hard Drives" in
"Troubleshooting Your System" for the appropriate drive(s)
installed in your system.
Write fault on selected drive
Diagnostics Indicator Codes
The four diagnostics indicators on the system front panel display error codes during system startup. Table 2-4 lists the causes and possible corrective actions
associated with these codes.
Table 2-4. Diagnostic Indicator Codes Code
Causes
Corrective Action
Possible processor failure.
See "Troubleshooting the Microprocessor" in "Troubleshooting Your System."
Memory failure.
See "Troubleshooting System Memory" in "Troubleshooting Your System."
Possible expansion card failure.
See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Possible video card failure.
See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Diskette drive or hard drive failure.
Ensure that the diskette drive and hard-drive are properly connected. See
"Installing Drives" for information on the drives installed in your system.
See "Troubleshooting a USB Device" in "Troubleshooting Your System."
Possible USB failure.
See "Troubleshooting System Memory" in "Troubleshooting Your System."
No memory modules detected.
See "Getting Help."
System board failure.
See "Troubleshooting System Memory" in "Troubleshooting Your System."
Memory configuration error.
Possible system board resource
and/or system board hardware
failure.
See "Troubleshooting IRQ Assignment Conflicts" in "Troubleshooting Your System."
If the problem persists, see "Getting Help."
Possible expansion card failure.
See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Other failure.
Ensure that the diskette drive, optical drive, and hard drives are properly
connected. See "Troubleshooting Your System" for the appropriate drive installed
in your system.
If the problem persists, see "Getting Help."
The system is in a normal operating
condition after POST.
Information only.
System Beep Codes
If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes related to those peripherals.
If a beep code is emitted, write down the series of beeps and then look it up in Table 2-5. If you are unable to resolve the problem by looking up the meaning
of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help."
Table 2-5. System Beep Codes Code
Cause
Corrective Action
1-1-2
CPU register test failure
See "Troubleshooting the Microprocessor" in "Troubleshooting Your System."
1-1-3
CMOS write/read failure; faulty system board
Faulty system board. See "Getting Help."
1-1-4
BIOS error
Reflash the BIOS.
1-2-1
Programmable interval-timer failure; faulty system
board
Faulty system board. See "Getting Help."
1-2-2
DMA initialization failure
See "Troubleshooting System Memory" in "Troubleshooting Your System."
1-2-3
DMA page register write/read failure
1-3-1
Main-memory refresh verification failure
1-3-2
No memory installed
1-3-3
Chip or data line failure in the first 64 KB of main memory
1-3-4
Odd/even logic failure in the first 64 KB of main memory
1-4-1
Address line failure in the first 64 KB of main memory
1-4-2
Parity failure in the first 64 KB of main memory
1-4-3
Fail-safe timer test failure
1-4-4
Software NMI port test failure
2-1-1
through
2-4-4
Bit failure in the first 64 KB of main memory
3-1-1
Slave DMA-register failure
3-1-2
Master DMA-register failure
3-1-3
Master interrupt-mask register failure
3-1-4
Slave interrupt-mask register failure
3-2-2
Interrupt vector loading failure
3-2-4
Keyboard-controller test failure
3-3-1
CMOS failure
3-3-2
System configuration check failure
3-3-3
Keyboard controller not detected
3-3-4
Video memory test failure
3-4-1
Screen initialization failure
3-4-2
Screen-retrace test failure
3-4-3
Video ROM search failure
4-2-1
No timer tick
4-2-2
Shutdown test failure
4-2-3
Gate A20 failure
4-2-4
Unexpected interrupt in protected mode
See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
4-3-1
Improperly installed or faulty memory modules
See "Troubleshooting System Memory" in "Troubleshooting Your System."
4-3-2
No memory modules installed in the first memory
module connector
Install a memory module in the first memory module connector. See "System Memory" in
"Installing System Components."
4-3-3
Faulty system board
Faulty system board. See "Getting Help."
4-3-4
Time-of-day clock stopped
See "Troubleshooting System Memory" in "Troubleshooting Your System." If the problem
persists, see "Getting Help."
4-4-1
Super I/O chip failure; faulty system board
Faulty system board. See "Getting Help."
4-4-4
Cache test failure; faulty processor
See "Troubleshooting the Microprocessor" in "Troubleshooting Your System."
Warning Messages
Faulty system board. See "Getting Help."
Faulty system board. See "Getting Help."
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by
typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that
accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of
the Diagnostics Checklist in "Getting Help," and then follow the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for
drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Baseboard Management Controller Messages
The Baseboard Management Controller (BMC) enables you to configure, monitor, and recover systems remotely. BMC uses the system's serial port and
integrated NIC1 to support fault logging and SNMP alerting.
NOTE: If the integrated network controller is used in an Ether Channel team or link aggregation team, the BMC management traffic will not function
properly. For more information about network teaming, see the documentation for the network controller.
For additional information on using BMC, see the documentation for the BMC and systems management applications.
Back to Contents Page
Back to Contents Page
Running the System Diagnostics
Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
Using Server Administrator Diagnostics
System Diagnostics Features
When to Use the System Diagnostics
Running the System Diagnostics
System Diagnostics Testing Options
Using the Custom Test Options
If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can
use diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information about using diagnostics, see
the online help. For additional information, see the Server Administrator User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you
to:
l
Run tests individually or collectively.
l
Control the sequence of tests.
l
Repeat tests.
l
Display, print, or save test results.
l
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.
l
View help messages that briefly describe each test and its parameters.
l
View status messages that inform you if tests are completed successfully.
l
View error messages that inform you of problems encountered during testing.
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's
input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
The system diagnostics is run from the utility partition on your hard drive.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In
addition, use only the program that came with your system (or an updated version of that program).
1.
As the system boots, press <F10> during POST.
2.
From the utility partition main menu, select Run System Diagnostics, or select Run Memory Diagnostics if you are troubleshooting memory.
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu
allows you to run all or specific diagnostics tests or to exit the system diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.
System Diagnostics Testing Options
Click the testing option in the Main Menu window. Table 3-1 provides a brief explanation of testing options.
Table 3-1. System Diagnostics Testing Options Testing
Option
Function
Express Test
Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the
source of your problem.
Extended Test Performs a more thorough check of the system. This test can take an hour or longer.
Custom Test
Tests a particular device.
Information
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific
options for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select.
Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather
than its components, selects all of the components of the device for testing.
Selecting Diagnostics Options
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:
l
Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.
l
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option.
l
Show Ending Timestamp — When checked, time stamps the test log.
l
Test Iterations — Selects the number of times the test is run.
l
Log output file pathname — When checked, enables you to specify where the test log file is saved.
Viewing Information and Results
The tabs in the Customize window provide information about the test and the test results. The following tabs are available:
l
Results — Displays the test that ran and the result.
l
Errors — Displays any errors that occurred during the test.
l
Help — Displays information about the currently selected device, component, or test.
l
Configuration — Displays basic configuration information about the currently selected device.
l
Parameters — If applicable, displays parameters that you can set for the test.
Back to Contents Page
Back to Contents Page
Troubleshooting Your System
Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
Safety First—For You and Your System
Start-Up Routine
Checking the Equipment
Responding to a Systems Management Software Alert Message Inside the System
Opening the System
Closing the System
Troubleshooting a Wet System
Troubleshooting a Damaged System
Troubleshooting the System Battery
Troubleshooting the Power Supply
Troubleshooting System Cooling Problems
Troubleshooting System Memory
Troubleshooting an Optical Drive
Troubleshooting SCSI Hard Drives
Troubleshooting SATA Hard Drives
Troubleshooting a RAID Controller Card
Troubleshooting Expansion Cards
Troubleshooting the Microprocessor
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not
attempt to service the system except as explained in this guide and elsewhere in your system documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 4-1.
Table 4-1. Start-Up Routine Indications Look/listen for:
Action
An error message displayed on the monitor.
See "System Messages" in "Indicators, Messages, and Codes."
A series of beeps emitted by the system.
See "System Beep Codes" in "Indicators, Messages, and Codes."
Alert messages from the systems management software.
See the systems management software documentation.
The monitor's power indicator.
See "Troubleshooting the Video Subsystem."
The keyboard indicators.
See "Troubleshooting the Keyboard."
The USB diskette drive activity indicator.
See "Troubleshooting a USB Device."
The USB CD drive activity indicator.
See "Troubleshooting a USB Device."
The optical drive activity indicator.
See "Troubleshooting an Optical Drive."
The hard-drive activity indicator.
See "Troubleshooting SCSI Hard Drives."
An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help."
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform
any of the procedures, see "Troubleshooting External Connections."
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for
each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments.
Table 4-2. IRQ Assignment Defaults IRQ Line Assignment
IRQ0
System timer
IRQ1
Keyboard controller
IRQ2
Interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3
Available
IRQ4
Serial port 1 (COM1 and COM3)
IRQ5
Available
IRQ6
Available
IRQ7
Available
IRQ8
Real-time clock
IRQ9
ACPI functions (used for power management)
IRQ10
Available
IRQ11
Available
IRQ12
PS/2 mouse port (available if the mouse is disabled through the System Setup program)
IRQ13
Math coprocessor
IRQ14
IDE optical drive controller (available if IDE CDROM controller is disabled through the System Setup program)
IRQ15
Reserved (available if IDE CDROM controller is disabled through the System Setup program)
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard,
mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure B-1 for the frontpanel connectors and Figure B-2 for the back-panel connectors on your system.
Troubleshooting the Video Subsystem
Problem
l
Monitor is not working properly.
l
Video memory is faulty.
Action
1.
Check the system and power connections to the monitor.
2.
Determine whether the system has monitors attached to both the front and rear video connectors.
The system supports only one monitor attached to either the front or rear video connector. When a monitor is connected to the front panel, the backpanel video, and PS/2 keyboard and mouse connectors are disabled.
If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to the next step.
3.
Check the system and power connections to the monitor.
4.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help."
Troubleshooting the Keyboard
Problem
l
System message indicates a problem with the keyboard.
l
Keyboard is not functioning properly.
Action
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2.
Press each key on the keyboard, and examine the keyboard and its cable for signs of damage.
3.
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help."
If the problem is not resolved, see "Getting Help."
Troubleshooting the Mouse
Problem
l
System message indicates a problem with the mouse.
l
Mouse is not functioning properly.
Action
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the test fails, continue to the next step.
2.
Examine the mouse and its cable for signs of damage.
3.
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help."
If the problem is not resolved, see "Getting Help."
Troubleshooting Basic I/O Functions
Problem
l
Error message indicates a problem with a serial port.
l
Device connected to a serial port is not operating properly.
Action
1.
2.
3.
Enter the System Setup program and ensure that the serial port is enabled. See "Using the System Setup Program" in the User's Guide.
If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program
may require.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device."
Troubleshooting a Serial I/O Device
Problem
l
Device connected to the serial port is not operating properly.
Action
1.
Turn off the system and any peripheral devices connected to the serial port.
2.
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable. See "Getting Help."
3.
Turn off the system and the serial device, and swap the device with a comparable device.
4.
Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help."
If the problem persists, see "Getting Help."
Troubleshooting a USB Device
Problem
l
System message indicates a problem with a USB device.
l
Device connected to a USB port is not operating properly.
Action
1.
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide.
2.
Turn off the system and any USB devices.
3.
Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
4.
Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help."
5.
If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable. See "Getting Help."
6.
Turn off the system and the USB device, and swap the device with a comparable device.
7.
Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help."
If the problem persists, see "Getting Help."
Troubleshooting a NIC
Problem
l
NIC cannot communicate with network.
Action
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2.
Check the appropriate indicator on the NIC connector. See "NIC Indicators" in "Indicators, Messages, and Codes."
l
If the link indicator does not light, check all cable connections.
l
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
l
Change the autonegotiation setting, if possible.
l
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
3.
Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
4.
Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" in your User's Guide.
5.
Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.
6.
Ensure that all network cables are of the proper type and do not exceed the maximum length. See "Network Cable Requirements" in "I/O Connectors."
Responding to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures, fans, and hard drives in the system. Alert messages appear in the Alert
Log window. For information about the Alert Log window, see the systems management software documentation.
Inside the System
In Figure 4-1, the bezel and system cover are removed to provide an interior view of the system.
Figure 4-1. Inside the System
The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the system board.
Using a riser card, the system can accommodate two expansion cards. The peripheral bays provide space for up to two hard drives and an optional optical
drive. Power is supplied to the system board and drives through one nonredundant power supply.
Opening the System
The system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
If applicable, remove the bezel. See Figure 4-2.
a.
Unlock the bezel.
b.
Unlatch the left end of the bezel and rotate it away from the front panel.
c.
Unhook the right end of the bezel and pull the bezel away from the system.
Figure 4-2. Installing and Removing the Optional Bezel
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
3.
Remove the system from the rack and place it on a work surface.
4.
To remove the system cover, loosen the thumbscrew at the back of the system. See Figure 4-3.
5.
Slide the cover backward about 1.3 cm (0.5 inch), and grasp the cover on both sides.
6.
Carefully lift the cover away from the system.
Figure 4-3. Installing and Removing the System Cover
Closing the System
1.
Ensure that you did not leave tools or parts inside the system.
2.
Place the cover over the sides of the chassis, and slide the cover forward.
3.
Tighten the thumbscrew at the back of the system to secure the cover. See Figure 4-3.
4.
Replace the system in the rack, and reconnect the peripheral cables.
5.
6.
To replace the optional bezel, hook the right end of the bezel onto the chassis, then fit the bezel onto the system. Secure the bezel with the keylock.
See Figure 4-2.
Reconnect the system to the electrical outlet, and turn on the system.
Troubleshooting a Wet System
Problem
l
Liquid spilled on the system.
l
Excessive humidity.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system. See "Opening the System."
3.
Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Components."
4.
Let the system dry thoroughly for at least 24 hours.
5.
Close the system. See "Closing the System."
6.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help."
7.
8.
If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" in
"Installing System Components."
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
If the tests fail, see "Getting Help."
Troubleshooting a Damaged System
Problem
l
System was dropped or damaged.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System."
2.
Ensure that the following components are properly installed:
l
Expansion cards
l
Power supplies
l
Fans
3.
Ensure that all cables are properly connected.
4.
Close the system. See "Closing the System."
5.
Run the system board tests in the system diagnostics. See "Running the System Diagnostics."
If the tests fail, see "Getting Help."
Troubleshooting the System Battery
Problem
l
System message indicates a problem with the battery.
l
System Setup program loses system configuration information.
l
System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation
is caused by a defective battery.
Action
1.
Re-enter the time and date through the System Setup program. See "Using the System Setup Program" in your User's Guide.
2.
Turn off the system and disconnect it from the electrical outlet for at least one hour.
3.
Reconnect the system to the electrical outlet and turn on the system.
4.
Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" in "Installing System Components."
If the problem is not resolved by replacing the battery, see "Getting Help."
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the
System Setup program, the problem may be caused by software rather than by a defective battery.
Troubleshooting the Power Supply
Problem
l
System-status indicators are amber.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system. See "Opening the System."
4.
Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supply" in "Installing System Components."
If the problem persists, remove the faulty power supply. See "Removing the Power Supply" in "Installing System Components."
5.
Install a new power supply. See "Installing the Power Supply" in "Installing System Components."
If the problem persists, see "Getting Help."
Troubleshooting System Cooling Problems
Problem
l
Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
l
Ambient temperature is too high.
l
External airflow is obstructed.
l
Cables inside the system obstruct airflow.
l
An individual cooling fan has failed. See "Troubleshooting a Fan."
Troubleshooting a Fan
Problem
l
System-status indicator is amber.
l
Systems management software issues a fan-related error message.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" in Running System Diagnostics."
2.
Open the system. See "Opening the System."
3.
Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "Fan Assembly" in "Installing System Components."
NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.
4.
If the problem is not resolved, install a new fan. See "Fan Assembly" in "Installing System Components."
If the replacement fan is working properly, close the system. See "Closing the System."
If the replacement fan does not operate, see "Getting Help."
Troubleshooting System Memory
Problem
l
Faulty memory module.
l
Faulty system board.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2.
Turn on the system and attached peripherals.
If an error messages does not appear, go to step 12.
3.
Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your User's Guide.
If the amount of memory installed matches the system memory setting, go to step 12.
4.
Remove the bezel. See Figure 4-2.
5.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6.
Open the system. See "Opening the System."
7.
Ensure that the memory banks are populated correctly. See "Memory Module Installation Guidelines" in "Installing System Components."
If the memory modules are populated correctly, continue to the next step.
8.
Reseat the memory modules in their sockets. See "Installing Memory Modules" in "Installing System Components."
9.
Close the system. See "Closing the System."
10.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
11.
Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your User's Guide.
If the amount of memory installed does not match the system memory setting, then perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b.
Open the system. See "Opening the System."
c.
Swap the memory modules in bank 1 with another bank of the same capacity. See "Installing Memory Modules" in "Installing System
Components."
d.
Close the system. See "Closing the System."
e.
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
f.
12.
As the system boots, observe the monitor screen and the indicators on the keyboard.
Perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b.
Open the system. See "Opening the System."
c.
Repeat step c through step f in step 11 for each memory module installed.
If the problem persists, see "Getting Help."
Troubleshooting an Optical Drive
Problem
l
System cannot read data from a CD or DVD.
l
Optical drive indicator does not blink during boot.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Try using a different CD or DVD that you know works properly.
2.
Enter the System Setup program and ensure that the drive's IDE controller is enabled. See "Using the System Setup Program" in the User's Guide.
3.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
4.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5.
Open the system. See "Opening the System."
6.
Ensure that the interface cable is securely connected to the optical drive and to the controller.
7.
Ensure that a power cable is properly connected to the drive.
8.
Close the system. See "Closing the System."
9.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help."
Troubleshooting SCSI Hard Drives
Problem
l
Device driver error.
l
Hard drive not recognized by the system.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
For information about testing the controller, see the SCSI or RAID controller's documentation.
If the tests fail, continue to the next step.
2.
Restart the system and enter the SCSI configuration utility.
NOTE: To enter the utility, press <Ctrl><a> or <Ctrl><m>, depending on the utility. See the documentation supplied with the controller for
information about the configuration utility.
3.
Ensure that the primary SCSI channel is enabled, and restart the system.
4.
Ensure that the required device drivers are installed and configured correctly.
5.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6.
Open the system. See "Opening the System."
7.
Ensure that the hard-drive interface cable is properly connected between the drive and the controller card. See the documentation supplied with the
controller card.
8.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives."
9.
Ensure that a power cable is properly connected to the drive.
10.
Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate. See the
documentation for the hard drive.
11.
Close the system. See "Closing the System."
12.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, continue to the next step.
13.
Format and partition the hard drive. See the operating system documentation.
14.
If possible, restore the files to the drive.
If the problem persists, see "Getting Help."
Troubleshooting SATA Hard Drives
Troubleshooting a SATA Hard Drive
Problem
l
Faulty hard drive
l
Damaged or improperly connected hard-drive cables
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
NOTE: If the hard drive is used in a RAID configuration, see "Troubleshooting a SATA Hard Drive in a RAID Configuration."
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2.
Enter the System Setup program and verify that the system is configured correctly. See "Using the System Setup Program" in your User's Guide.
3.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4.
Open the system. See "Opening the System."
5.
Ensure that the hard-drive interface cable is properly connected between the drive and the system board.
To identify system board connectors, see Figure A-3.
6.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives."
7.
Ensure that the power cable is properly connected to the drive.
8.
Close the system. See "Closing the System."
9.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
10.
Format and partition the hard drive. See the operating system documentation.
11.
If possible, restore the files to the drive.
If the problem persists, see "Getting Help."
Troubleshooting a SATA Hard Drive in a RAID Configuration
Problem
l
Device driver error
l
Damaged or improperly connected hard-drive cables
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2.
Restart your system and enter the RAID configuration utility. See the RAID controller documentation.
3.
Ensure that the required device drivers are installed and are configured correctly. See the RAID controller's documentation.
4.
Remove the bezel. See Figure 4-2.
5.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6.
Open the system. See "Opening the System."
7.
Ensure that the hard-drive interface cable is properly connected to the drive and to the controller card. See the documentation that accompanied the
controller card.
8.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives."
9.
Ensure that the power cable is properly connected to the drive.
10.
Close the system. See "Closing the System."
11.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help."
Troubleshooting a RAID Controller Card
NOTE: When troubleshooting a RAID controller card, also see the documentation for your operating system and the RAID controller.
Problem
l
Error message indicates a RAID controller problem.
l
RAID controller performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2.
Remove the bezel. See Figure 4-2.
3.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4.
Open the system. See "Opening the System."
5.
Ensure that the controller card is firmly seated in its connector. See "Installing an Expansion Card" in "Installing System Components."
6.
Ensure that the appropriate cables are firmly connected to their corresponding connectors on the controller card.
7.
Close the system. See "Closing the System."
8.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see the RAID controller's documentation for more information on troubleshooting.
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
Problem
l
Error message indicates a problem with an expansion card.
l
Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system. See "Opening the System."
4.
Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" in "Installing System Components."
5.
Close the system. See "Closing the System."
6.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
7.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
8.
Open the system. See "Opening the System."
9.
Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Components."
10.
Close the system. See "Closing the System."
11.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
12.
Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help."
13.
For each expansion card you removed in step 9, perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b.
Open the system. See "Opening the System."
c.
Reinstall one of the expansion cards.
d.
Close the system. See "Closing the System."
e.
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help."
Troubleshooting the Microprocessor
Problem
l
Error message indicates a microprocessor problem.
l
A heat sink is not installed for the processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system. See "Opening the System."
4.
Ensure that the processor and heat sink are properly installed. See "Replacing the Processor" in "Installing System Components."
5.
Close the system. See "Closing the System."
6.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help."
Back to Contents Page
Back to Contents Page
Installing System Components
Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
Cooling Shroud
System Battery
Fan Assembly
PCI Fan Module
Power Supply
Expansion Cards
Riser Card
System Memory
Processor
This section describes how to install the following system components:
l
Cooling shroud
l
System battery
l
Fan assembly
l
Power supply
l
Expansion cards
l
Riser card
l
System memory
l
Processor
Cooling Shroud
The cooling shroud covers the processor and system battery. The shroud also directs air flow to the expansion cards and system memory.
Removing the Cooling Shroud
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
While grasping the cooling shroud, press the release latch and lift the shroud away from the fan assembly. See Figure 5-1.
3.
Remove the cooling shroud.
Figure 5-1. Installing and Removing the Cooling Shroud
Installing the Cooling Shroud
1.
Insert the tab on the side of the cooling shroud and the release latch into the fan assembly. See Figure 5-1.
2.
Push the cooling shroud down until the release latch snaps into place, securing the shroud to the fan assembly.
3.
Close the system. See "Closing the System" in "Troubleshooting Your System."
System Battery
Replacing the System Battery
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Enter the System Setup program and, if possible, make a printed copy of the System Setup screens.
See "Using the System Setup Program" in the User's Guide.
2.
Open the system. See "Opening the System" in "Troubleshooting Your System."
3.
Remove the cooling shroud. See "Removing the Cooling Shroud."
4.
Remove the riser card. See "Removing the Riser Card."
5.
Locate the battery on the system board. See Figure A-3 for the battery location.
6.
Grasp the battery with your fingers and pull it out of the battery socket. See Figure 5-2.
7.
Push the new battery into the battery socket as shown in Figure 5-2.
NOTE: The side of the battery labeled "+" must face toward the open side of the battery socket.
Figure 5-2. Replacing the Battery
8.
Reinstall the riser card. See "Installing the Riser Card."
9.
Install the cooling shroud. See "Installing the Cooling Shroud."
10.
Close the system. See "Closing the System" in "Troubleshooting Your System."
11.
Enter the System Setup program to confirm that the battery operates properly.
12.
From the main screen, select System Time to enter the correct time and date.
Also, re-enter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program.
13.
To test the newly installed battery, see "Troubleshooting the System Battery" in "Troubleshooting Your System."
Fan Assembly
The fan assembly contains two fans and provides cooling for the processor and memory modules.
Removing the Fan Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Remove the cooling shroud. See "Removing the Cooling Shroud."
3.
Disconnect the fan assembly's power cable from the system board. See Figure 5-3.
4.
Disconnect the PCI fan cable from the fan assembly connector, if present.
5.
Remove the data cable from hard drive 1 if installed. See Figure 5-3.
6.
Pull the cables out of the fan assembly's cable tray. See Figure 5-3.
7.
While pressing the two release levers on the fan assembly, lift the fan assembly off of the two securing posts and out of the chassis. See Figure 5-3.
Figure 5-3. Installing and Removing the Fan Assembly
Installing the Fan Assembly
1.
Align the holes in the fan assembly with the two fan assembly securing posts. See Figure 5-3.
2.
Lower the fan assembly until the release levers snap onto the securing posts.
3.
Route the cables in the fan assembly cable tray. See Figure 5-3.
4.
Reconnect the hard drive 1 data cable to the hard drive. See Figure 5-3.
5.
Reconnect the PCI fan cable to the fan assembly connector, if applicable.
6.
Reconnect the fan assembly power cable to the system board.
7.
Install the cooling shroud. See "Installing the Cooling Shroud."
8.
Close the system. See "Closing the System" in "Troubleshooting Your System."
PCI Fan Module
The PCI fan module provides cooling for the expansion cards.
Removing the PCI Fan Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as
authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Disconnect the fan module's power cable. Depending on your system, this connector may be on the fan assembly cable or the daughter card.
3.
Gently pull the fan module up and away from the alignment pin on the chassis, and remove the fan module from the system. See Figure 5-4.
Figure 5-4. Installing and Removing the PCI Fan Module
Installing the PCI Fan Module
1.
With the fan power cable facing towards the rear of the system, align the fan module alignment hole with the alignment pin on the chassis. See
Figure 5-4.
2.
Install the PCI fan module against the tab and atop the alignment pin on the system chassis.
3.
Reconnect the fan module's power cable to the connector on the fan assembly or daughter card.
4.
Close the system. See "Closing the System" in "Troubleshooting Your System."
Power Supply
The system supports a single nonredundant power supply.
Removing the Power Supply
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Disconnect the following power supply cables:
a.
P3 from the hard drive cable harness
b.
P2 from system board connector 12V
c.
P1 from system board connector PWR_CONN
3.
Using a #2 Phillips screwdriver, remove the screw at the front of the power supply that secures the power supply to the chassis. See Figure 5-5.
4.
Slide the power supply forward and lift straight up to remove the power supply from the chassis.
Figure 5-5. Installing and Removing the Power Supply
Installing the Power Supply
1.
Lower the power supply into the chassis and slide it backward until the four pins on the power supply are engaged into the securing brackets.
2.
Using a #2 Phillips screwdriver, install the screw at the front of the power supply that secures the power supply to the chassis.
3.
Connect the following power supply cables:
4.
a.
P3 to the hard drive cable harness
b.
P2 to the system board connector 12V
c.
P1 to the system board connector PWR_CONN
Close the system. See "Closing the System" in "Troubleshooting Your System."
Expansion Cards
The system is available with an optional PCIe riser card or PCI-X/PCIe riser card. The PCIe riser card provides one PCIe x4-lane expansion slot and one PCIe
x8-lane expansion slot, and the PCI-X/PCIe riser card provides one PCI-X expansion slot and one PCIe x8-lane expansion slot. If you are installing a remote
access controller card, it must be installed in the upper slot of a PCI-X/PCIe riser card. See "Riser Card Connectors" in "Jumpers, Switches, and Connectors" for
the locations of the expansion-card slots on the two types of riser cards.
Installing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Remove the expansion-card retainer adjacent to the expansion card slots. See Figure 5-6.
3.
Remove the filler bracket on the slot you will be using.
NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion card slots to maintain
Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper
cooling and airflow inside the system.
4.
Insert the expansion card firmly into the expansion-card connector on the riser card until the card is fully seated.
NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot on the chassis's back panel.
5.
Replace the expansion-card retainer. See Figure 5-6.
6.
Connect any internal or external cable(s) to the expansion card.
NOTE: You may need to remove the riser card in order to install certain expansion cards with internal connectors. See "Riser Card."
7.
Close the system. See "Closing the System" in "Troubleshooting Your System."
Figure 5-6. Installing and Removing Expansion Cards
Removing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Disconnect any internal or external cable(s) that are connected to the expansion card.
3.
Lift the expansion-card retainer adjacent to the PCI slots. See Figure 5-6.
4.
Grasp the expansion card and carefully pull it away from the expansion-card connector.
If you are removing a SCSI controller card, disconnect the cables from the card that connects to the SCSI hard drives.
5.
If you are permanently removing the card, replace the metal filler bracket over the empty card-slot opening.
NOTE: Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system. The brackets also keep dust
and dirt out of the system and aid in proper cooling and airflow inside the system.
6.
Replace the expansion-card retainer.
7.
Close the system. See "Closing the System" in "Troubleshooting Your System."
Riser Card
The riser card provides two expansion-card slots. See "Expansion Cards" for detailed information on the expansion-card slots.
Removing the Riser Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Remove any expansion card(s). See "Removing an Expansion Card."
3.
Using a #2 Phillips screwdriver, remove the two screws that secure the riser card to the chassis. See Figure 5-7.
4.
Lift the riser card straight up and remove the riser card from the system.
Figure 5-7. Installing and Removing the Riser Card
Installing the Riser Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Insert the riser card firmly into the riser card connector on the system board until the riser card is fully seated.
2.
Using a #2 Phillips screwdriver, install the two screws that secure the riser card to the system board.
3.
Install any expansion card(s). See "Installing an Expansion Card."
4.
Close the system. See "Closing the System" in "Troubleshooting Your System."
System Memory
The four memory module sockets are located on the system board adjacent to the power supply and can accommodate 256 MB to 8 GB of unbuffered ECC PC3200 (DDR2 533) memory. See Figure A-3 for the location of the memory module sockets.
You can upgrade the system memory by installing combinations of 256-MB, 512-MB, 1-GB, and 2-GB unbuffered memory modules. If you receive an error
message stating that maximum memory has been exceeded, see "Indicators, Messages, and Codes" for more information. You can purchase memory upgrade
kits from Dell.
NOTE: The memory modules must be PC-3200 compliant.
Memory Module Installation Guidelines
The memory module sockets are arranged in banks (1 and 2) on two channels (A and B). The memory module banks must be installed in identical pairs.
The memory module banks are identified as follows:
Bank 1: DIMM1_A and DIMM1_B
Bank 2: DIMM2_A and DIMM2_B
For example, if socket DIMM1_A contains a 256-MB memory module, then socket DIMM1_B must contain a 256-MB memory module.
Table 5-1 shows examples of different memory configurations, based on the following guidelines:
l
If only one memory module is installed, it must be installed in the DIMM1_A socket.
l
A bank must contain identical memory modules.
l
Install the memory modules in bank 1 (DIMM1_x) before installing memory modules in bank 2 (DIMM2_x).
l
Installing three memory modules is not supported.
Table 5-1. Sample Memory Module Configurations
Total Memory DIMM1_A DIMM2_A DIMM1_B DIMM2_B
256 MB
256 MB
None
None
None
512 MB
256 MB
None
256 MB
None
512 MB
512 MB
None
None
None
1 GB
256 MB
256 MB
256 MB
256 MB
1 GB
512 MB
None
512 MB
None
1.5 GB
512 MB
256 MB
512 MB
256 MB
2 GB
512 MB
512 MB
512 MB
512 MB
2 GB
1 GB
None
1 GB
None
3 GB
1 GB
512 MB
1 GB
512 MB
4 GB
1 GB
1 GB
1 GB
1 GB
4 GB
2 GB
None
2 GB
None
5 GB
2 GB
512 MB
2 GB
512 MB
6 GB
2 GB
1 GB
2 GB
1 GB
8 GB
2 GB
2 GB
2 GB
2 GB
Installing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Locate the memory module sockets. See Figure A-3.
3.
Press the ejectors on the memory module socket down and out, as shown in Figure 5-8, to allow the memory module to be inserted into the socket.
4.
Align the memory module's edge connector with the alignment keys of the memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has two alignment keys that allow you to install the memory module in the socket in only one way.
5.
Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that
have memory modules installed.
6.
Repeat step 2 through step 5 of this procedure to install the remaining memory modules. See Table 5-1 for valid memory configurations.
7.
Close the system. See "Closing the System" in "Troubleshooting Your System."
8.
(Optional) Press <F2> to enter the System Setup program, and check the System Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly installed memory.
9.
10.
If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 8 of this procedure, checking to
ensure that the memory modules are firmly seated in their sockets.
Run the system memory test in the system diagnostics. See "Running the System Diagnostics."
Figure 5-8. Installing and Removing a Memory Module
Removing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Locate the memory module sockets. See Figure A-3.
3.
Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 5-8.
4.
Close the system. See "Closing the System" in "Troubleshooting Your System."
Processor
You can upgrade the processor to take advantage of future options in speed and functionality. The processor and its associated internal cache memory are
contained in a pin grid array (PGA) package that is installed in a ZIF socket on the system board.
Replacing the Processor
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper
thermal conditions.
NOTE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket. It is
recommended that you remove the heat sink while the processor is still warm.
2.
Remove the cooling shroud. See "Removing the Cooling Shroud."
3.
Using a #2 Phillips screwdriver, loosen the four captive screws that secure the heat sink to the system board. See Figure 5-9.
Figure 5-9. Installing and Removing the Heat Sink
4.
5.
Wait 30 seconds for the heat sink to loosen from the processor.
If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from
the processor. Do not pry the heat sink off of the processor.
6.
Lift the heat sink off of the processor and set the heat sink upside down so as not to contaminate the thermal grease.
7.
Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure 5-10.
8.
Open the processor cover. See Figure 5-10.
9.
Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open position so that the socket is ready for the new
processor. See Figure 5-10.
Figure 5-10. Installing and Removing the Processor
10.
Unpack the new processor and heat sink.
11.
Ensure that the processor socket release lever is in the fully open position.
12.
Align the pin 1 corners of the processor and socket. See Figure 5-10.
NOTICE: You must position the processor correctly in the socket to avoid damaging the processor and the system board when you turn on the system.
Be careful not to touch or bend the pins on the socket.
13.
14.
Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it gently to
seat it in the socket.
Close the processor cover.
15.
Rotate the release lever back down until it snaps into place, securing the processor cover.
16.
Install the heat sink.
a.
Using a clean lint-free cloth, remove the existing thermal grease from the heat sink.
NOTE: Use the heat sink that you removed earlier in this procedure.
b.
Apply thermal grease evenly to the top of the processor.
c.
Place the heat sink onto the processor. See Figure 5-9.
d.
Using a #2 Phillips screwdriver, tighten in a diagonal pattern the four captive screws that secure the heat sink to the system board. See Figure 59.
17.
Install the cooling shroud. See "Installing the Cooling Shroud."
18.
Close the system. See "Closing the System" in "Troubleshooting Your System."
As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup
program.
19.
Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration.
See your User's Guide for instructions about using the System Setup program.
20.
Run the system diagnostics to verify that the new processor operates correctly.
See "Running the System Diagnostics" for information about running the diagnostics and troubleshooting processor problems.
Back to Contents Page
Back to Contents Page
Installing Drives
Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
Optical Drive
SCSI Configuration Information
Configuring the Boot Drive
Hard Drives
Installing a SCSI Controller Card
Your system contains up to two SATA or SCSI hard drives and an optional optical drive. If your system contains SCSI hard drives, they must be connected to a
optional SCSI controller card. The integrated SATA controller supports up to two SATA hard drives.
Optical Drive
The optional optical drive is mounted in a bracket using two alignment pins and a spring clip on top of hard drive 0. An interposer card is connected to the back
of the drive which allows the drive to be connected to the Pri-IDE connector on the system board.
Removing the Optical Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Disconnect the power and interface cables from the optical drive's interposer card.
3.
Pull the two captive fasteners that secure the interposer card to the hard drive 0 carrier. See Figure 6-1.
4.
Disconnect the interposer card from the optical drive.
5.
Press the bracket release lever that secures the optical drive to the hard drive 0 carrier. See Figure 6-1.
6.
Lift and tilt the optical drive up and out of the bracket as shown in Figure 6-1.
Figure 6-1. Removing and Installing the Optional Optical Drive
Installing the Optical Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Align the optical drive's mounting holes with the retaining pins on the hard drive 0 bracket. See Figure 6-1.
2.
Rotate the drive downward until it snaps into place.
3.
Connect the interposer card to the optical drive.
Push the plungers into the captive fastener barrels until they snap into place.
4.
Connect the interface and power cables to the optical drive's interposer card.
5.
Close the system. See "Closing the System" in "Troubleshooting Your System."
SCSI Configuration Information
Although SCSI drives are installed in essentially the same way as other drives, their configuration requirements are different. To install and configure a SCSI
drive, follow the guidelines in the following subsections.
SCSI Interface Cables
SCSI interface connectors are keyed for correct insertion. Keying ensures that the pin-1 wire in the cable connects to pin 1 in the connectors on both ends.
When you disconnect an interface cable, take care to grasp the cable connector, rather than the cable itself, to avoid stress on the cable.
SCSI ID Numbers
Each drive attached to a SCSI controller must have a unique SCSI ID number from 0 to 15.
l
The SCSI hard drive from which the system boots is configured as SCSI ID 0.
l
If you install optional SCSI drives or change your SCSI configuration, see the documentation for each SCSI drive for information on setting the
appropriate SCSI ID number.
NOTE: There is no requirement that SCSI ID numbers be assigned sequentially or that drives be attached to the cable in order by ID number.
Device Termination
SCSI logic requires that termination be enabled for the two drives at opposite ends of the SCSI chain and disabled for all drives in between. For internal SCSI
drives, termination is configured automatically. See the documentation provided with any optional SCSI drive you purchase for information on disabling
termination.
Configuring the Boot Drive
The drive or device from which the system boots is determined by the boot order specified in the System Setup program. See "Using the System Setup
Program" in your User's Guide. To boot the system from a hard drive or drive array, the drive(s) must be connected to the appropriate controller:
l
To boot from a single SATA hard drive, the master drive (drive 0) must be connected to the SATA_PORT_0 connector on the daughter card. To identify
daughter card connectors, see Figure A-3.
l
To boot from a single SCSI hard drive, the drive must be connected to the SCSI controller card. See the documentation that accompanied the controller
card.
l
To boot from a SCSI RAID array, the drive must be connected to the RAID controller card. See the documentation that accompanied the controller card.
Hard Drives
Your system contains up to two non-hot-pluggable SATA or SCSI hard drives. If your system contains SCSI hard drives, they must be connected to a SCSI
controller card. The cables for hard drive 1 are routed through a cable clamp mounted to the chassis.
Removing a Hard Drive
The procedures for removing and installing SATA or SCSI hard drives are the same.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
If applicable, remove the optical drive.
Remove the optical drive if you are removing hard drive 0. See "Removing the Optical Drive."
3.
Disconnect the power and interface cables from the hard drive.
The interface cables for SATA hard drives are connected to the daughter card. See Figure A-3 for the location of the daughter card connectors.
The interface cables for SCSI hard drives are connected to a controller card.
4.
Loosen the captive screw that secures the hard-drive carrier to the chassis. See Figure 6-2.
5.
Slide the hard-drive carrier backward and lift the carrier out of the chassis.
Figure 6-2. Removing the Hard-Drive Carrier
6.
Using a #2 Phillips screwdriver, remove the four screws that secure the hard drive to the carrier and remove the drive from the carrier. See Figure 6-3.
Figure 6-3. Removing the Hard Drives From the Drive Carriers
Installing a Hard Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Align the hard-drive mounting holes with the holes in the drive carrier.
2.
Using a #2 Phillips screwdriver, install the four screws that secure the hard drive to the carrier. See Figure 6-3.
3.
Align the hard-drive carrier so that the tabs on the chassis slide into the notches in the carrier. See Figure 6-2.
4.
Slide the carrier forward until it stops.
5.
Tighten the captive screw that secures the hard-drive carrier to the chassis.
6.
Connect the power and interface cables to the new drive.
The interface cables for SATA hard drives are connected to the daughter card. See Figure A-3 for the location of the daughter card connectors.
The interface cables for SCSI hard drives are connected to a SCSI controller card.
7.
Install the CD drive.
Install the CD drive if you are removing hard drive 0. See "Installing the Optical Drive."
8.
Close the system. See "Closing the System" in "Troubleshooting Your System."
Installing a SCSI Controller Card
See "Installing an Expansion Card" in "Installing System Components" for general instructions about installing the controller card. See the controller card
documentation for specific information on installing and configuring the card.
Back to Contents Page
Back to Contents Page
Service-Only Parts Replacement Procedures
Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
Recommended Tools
Control Panel Assembly
Daughter Card
System Board
Recommended Tools
You may need the following items to perform the procedures in this section:
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Key to the system keylock
l
Wrist grounding strap
l
#2 Phillips screwdriver
Control Panel Assembly
Removing the Control Panel Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Disconnect the control panel cables. See Figure 7-1.
3.
Using a #2 Phillips screwdriver, remove the two screws that secure the control panel assembly to the chassis. See Figure 7-1.
4.
Carefully lift the back of the control panel assembly to clear the chassis mounting studs, and remove the assembly from the system.
Figure 7-1. Removing the Control Panel Assembly
Installing the Control Panel Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Align the control panel assembly's mounting holes with the chassis mounting holes. See Figure 7-1.
2.
Using a #2 Phillips screwdriver, install the two screws that secure the control panel assembly to the chassis. See Figure 7-1.
3.
Connect the control panel cables. See Figure 7-1.
4.
Close the system. See "Closing the System" in "Troubleshooting Your System."
Daughter Card
Removing the Daughter Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Disconnect the SATA, control panel, and optical drive cables, and disconnect the PCI fan cable if present. See Figure 7-2.
3.
Using a #2 Phillips screwdriver, remove the screw that secures the daughter card to the chassis. See Figure 7-2.
4.
Slide the daughter card away from the connector on the edge of the system board and remove it from the system.
Figure 7-2. Removing the Daughter Card
Installing the Daughter Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Slide the daughter card into the connector on the edge of the system board. See Figure 7-2.
2.
Using a #2 Phillips screwdriver, install the screw that secures the daughter card to the chassis. See Figure 7-2.
3.
Connect the optical drive, control panel, and SATA cables, and connect the PCI fan cable if applicable. See Figure 7-2.
4.
Close the system. See "Closing the System" in "Troubleshooting Your System."
System Board
The system board provides interface signal routing between the system board and the two SATA hard-drive bays, the optional CD drive, and the control panel.
In addition, the power supply is connected to the system board using two cables.
The system board and system board tray are removed and replaced as a single assembly.
Removing the System Board Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Open the system. See "Opening the System" in "Troubleshooting Your System."
2.
Remove the cooling shroud. See "Removing the Cooling Shroud" in "Installing System Components."
3.
Remove the heat sink and processor. See "Replacing the Processor" in "Installing System Components."
4.
Remove the memory modules. See "Removing Memory Modules" in "Installing System Components."
NOTE: As you remove the memory modules, record the memory module socket locations to ensure proper installation.
5.
Remove the fan module. See "Removing the Fan Assembly" in "Installing System Components."
6.
If applicable, disconnect the optical drive interface cable from the daughter card connector PRI_IDE1. See Figure A-3.
7.
8.
9.
Disconnect the two control-panel interface cables from the FRONT_PANEL connector on the system board and the USB_CONN connector on the daughter
card. See Figure A-3.
Disconnect the hard-drive interface cables:
a.
If SCSI hard drives are installed, disconnect the interface cable from the controller card.
b.
If SATA hard drives are installed, disconnect the interface cable from the SATA_0 and SATA_1 connectors on the daughter card. See Figure A-3.
Remove all PCI expansion cards installed on the riser card. See "Removing an Expansion Card" in "Installing System Components."
10.
Remove the riser card. See "Removing the Riser Card" in "Installing System Components."
11.
Disconnect the chassis intrusion cable from the INTRUSION_SWITCH connector on the system board.
12.
Disconnect the two power cables from the 12V and PWR_CONN connectors on the system board. See Figure A-3.
13.
Loosen the captive screw that secures the system board tray to the chassis floor. See Figure 7-3.
14.
15.
Using the tab on the system board tray, slide the system board forward (toward the front of the system) and lift the assembly up and out of the
chassis. See Figure 7-3.
Lay the system board tray down on a smooth, nonconductive work surface.
Figure 7-3. Removing the System Board Assembly
Installing the System Board Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1.
Unpack the new system board assembly.
2.
Align the system board tray so that the tabs on the chassis floor slide into the notches in the system board tray.
3.
Slide the system board tray backward until it stops.
4.
Using a #2 Phillips screwdriver, tighten the screw that secures the system board tray to the chassis. See Figure 7-3.
5.
Install the fan module. See "Installing the Fan Assembly" in "Installing System Components."
6.
Connect the two power cables to the 12V and PWR_CONN connectors on the system board. See Figure A-3.
7.
Connect the chassis intrusion cable to the INTRUSION_SWITCH connector on the system board.
8.
Install the riser card. See "Installing the Riser Card" in "Installing System Components."
9.
Using a #2 Phillips screwdriver, tighten the two screws that secure the riser card to the system board.
10.
Install any PCI expansion cards that you removed. See "Installing an Expansion Card" in "Installing System Components."
11.
Connect the hard-drive interface cables:
a.
If SCSI hard drives are installed, connect the interface cable to the PCI controller card.
b.
If SATA hard drives are installed, connect the interface cable to the SATA_0 and SATA_1 connectors on the daughter card. See Figure A-3.
12.
Install the processor and heat sink. See "Replacing the Processor" in "Installing System Components."
13.
Install the memory modules. See "Installing Memory Modules" in "Installing System Components."
NOTE: Install the memory modules as noted in step 4 of the procedure in "Removing the System Board Assembly."
14.
Connect the two control-panel interface cables to the FRONT_PANEL connector on the system board and the USB_CONN connector on the daughter
card. See Figure A-3.
15.
If applicable, connect the optical drive interface cable to the PRI_IDE1 connector on the daughter card. See Figure A-3.
16.
Install the cooling shroud. See "Replacing the Processor" in "Installing System Components."
17.
Close the system. See "Closing the System" in "Troubleshooting Your System."
Back to Contents Page
Back to Contents Page
Getting Help
Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide
Technical Assistance
Dell Enterprise Training and Certification
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Complete the procedures in "Troubleshooting Your System."
2.
Run the system diagnostics and record any information provided.
3.
Make a copy of the Diagnostics Checklist, and fill it out.
4.
Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
For more information, see "Online Services."
5.
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
l
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
l
Electronic Support Service
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
l
Electronic Quote Service
sales@dell.com
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
l
Electronic Information Service
info@dell.com
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their
portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact
information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. See the contact information for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. See the contact information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call to speak to a sales specialist, see the contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact information for your region.
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you have run and any error messages reported by
the system diagnostics.
4.
5.
Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return
is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near
the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for important safety information.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents
of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell
To contact Dell electronically, you can access the following websites:
l
www.dell.com
l
support.dell.com (technical support)
l
premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier,
Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, technical support specific to Dell Inspiron™ XPS computers is available at a separate telephone number listed for participating
countries. If you do not see a telephone number listed that is specific for Inspiron XPS computers, you may contact Dell through the technical support number
listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
Argentina (Buenos Aires)
E-mail for desktop and portable computers:
la-techsupport@dell.com
International Access Code: 00
E-mail for servers and EMC® storage products:
la_enterprise@dell.com
Country Code: 54
City Code: 11
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
Aruba
General Support
E-mail (Australia): au_tech_support@dell.com
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business
Australia (Sydney)
Customer Care
0-810-444-3355
toll-free: 800-1578
1-300-655-533
Government and Business
toll-free: 1-800-633-559
International Access Code:
0011
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Country Code: 61
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
City Code: 2
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Website: support.euro.dell.com
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support for Inspiron XPS computers only
02 481 92 96
Technical Support for all other Dell computers
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Technical Support Fax
Country Code: 55
Customer Care Fax
City Code: 51
Sales
British Virgin Islands
General Support
Brunei
Customer Technical Support (Penang, Malaysia)
0800 90 3355
51 481 5470
51 481 5480
0800 90 3390
toll-free: 1-866-278-6820
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Online Order Status: www.dell.ca/ostatus
Canada (North York, Ontario)
AutoTech (automated technical support)
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
International Access Code: 011
Technical Support (printers, projectors, televisions, handhelds, digital
jukebox, and wireless)
Cayman Islands
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
Sales, Customer Support, and Technical Support
toll-free: 1230-020-4823
Technical Support website: support.dell.com.cn
Technical Support E-mail: cn_support@dell.com
City Code: 2
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
592 818 1350
Technical Support (Dell™ Dimension™ and Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
toll-free: 800 858 2920
Technical Support (projectors, PDAs, switches, routers, and so on)
China (Xiamen)
Country Code: 86
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
Home and Small Business
City Code: 592
Preferred Accounts Division
592 818 1308
toll-free: 800 858 2222
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055 Large Corporate Accounts Key Accounts
toll-free: 800 858 2628 Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811 Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Tech Fax
22537 2728
Switchboard
22537 2711
Website: support.euro.dell.com
Denmark (Copenhagen)
E-mail: support.euro.dell.com/dk/da/emaildell/
Technical Support for Inspiron XPS computers only
7010 0074
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
International Access Code: 00
Country Code: 45
Switchboard (Home/Small Business)
Switchboard Fax (Home/Small Business)
3287 5000
3287 5001
Dominica
General Support
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fi/fi/emaildell/
International Access Code: 990 Technical Support
Country Code: 358
City Code: 9
International Access Code: 00
City Codes: (1) (4)
09 253 313 38
09 253 313 99
Switchboard
09 253 313 00
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Technical Support for Inspiron XPS computers only
0825 387 129
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
Switchboard (calls from outside of France)
Fax
Fax (calls from outside of France)
Corporate
Technical Support
Customer Care
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
0825 004 719
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Germany (Langen)
09 253 313 60
Fax
Sales
Country Code: 33
Customer Care
Home and Small Business
France (Paris) (Montpellier)
toll-free: 1-866-278-6821
Technical Support for Inspiron XPS computers only
06103 766-7222
Technical Support for all other Dell computers
06103 766-7200
International Access Code: 00
Home/Small Business Customer Care
Country Code: 49
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
City Code: 6103
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Greece
0180-5-224400
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
International Access Code: 00
Country Code: 30
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Website: support.ap.dell.com
Technical Support E-mail: apsupport@dell.com
Hong Kong
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and International Access Code: 001 PowerVault™)
Country Code: 852
toll-free: 1-866-540-3355
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
Home and Small Business Division
India
1600 33 8045
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
E-mail: dell_direct_support@dell.com
Technical Support for Inspiron XPS computers only
Technical Support for all other Dell computers
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
International Access Code: 16
Small Business Customer Care
Country Code: 353
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
City Code: 1
2969 3105
Technical Support
Website: support.euro.dell.com
Ireland (Cherrywood)
3416 0912
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
1850 200 722
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
02 577 826 90
Customer Care
02 696 821 14
International Access Code: 00
Fax
02 696 821 13
Country Code: 39
Switchboard
02 696 821 12
Italy (Milan)
Corporate
City Code: 02
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
General Support (dial from within Jamaica only)
Website: support.jp.dell.com
Technical Support (servers)
Technical Support outside of Japan (servers)
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and Inspiron)
Technical Support (Dell Precision, OptiPlex, and Latitude)
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
Japan (Kawasaki)
Technical Support
Technical Support (PDAs, projectors, printers, routers)
International Access Code: 001 Technical Support outside of Japan (PDAs, projectors, printers, routers)
02 577 821 1-800-682-3639
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400 employees)
044-556-3433
Large Corporate Accounts Sales (over 3500 employees)
044-556-3430
Public Sales (government agencies, educational institutions, and medical
institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Country Code: 81
City Code: 44
Korea (Seoul)
Switchboard
toll-free: 080-200-3800
Sales
toll-free: 080-200-3600
International Access Code: 001 Customer Service (Penang, Malaysia)
Country Code: 82
Fax
Switchboard
City Code: 2
044-556-4300
Technical Support
Technical Support (Electronics and Accessories)
Customer Technical Support (Austin, Texas, U.S.A.)
604 633 4949
2194-6202
2194-6000
toll-free: 080-200-3801
512 728-4093
Latin America
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
512 728-4600
SalesFax (Austin, Texas, U.S.A.)
or 512 728-3772
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Luxembourg
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
3420808075
toll-free: 080016884
International Access Code: 00
Country Code: 352
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
Macao
Country Code: 853
Technical Support
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Website: support.ap.dell.com
Malaysia (Penang)
International Access Code: 00
City Code: 4
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free: 1 800 88 0193
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
toll-free: 1 800 88 1306
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
Country Code: 60
02 481 91 00
toll-free: 0800 105
Customer Service (Penang, Malaysia)
toll-free: 1800 88 1386
04 633 4949
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
001-877-384-8979
Customer Technical Support
or 001-877-269-3383
50-81-8800
Mexico
Sales
or 01-800-888-3355
International Access Code: 00
001-877-384-8979
Country Code: 52
Customer Service
or 001-877-269-3383
50-81-8800
Main
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Website: support.euro.dell.com
Netherlands (Amsterdam)
Technical Support for Inspiron XPS computers only
020 674 45 94
Technical Support for all other Dell computers
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
International Access Code: 00
Relational Customer Care
Country Code: 31
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
City Code: 20
E-mail (New Zealand): nz_tech_support@dell.com
E-mail (Australia): au_tech_support@dell.com
New Zealand
020 674 4325
Technical Support (for desktop and portable computers)
toll-free: 0800 446 255
Technical Support (for servers and workstations)
toll-free: 0800 443 563
International Access Code: 00
Country Code: 64
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
Nicaragua
General Support
Website: support.euro.dell.com
E-mail: support.euro.dell.com/no/no/emaildell/
Norway (Lysaker)
Technical Support
0800 441 566
001-800-220-1006
671 16882
International Access Code: 00
Country Code: 47
Relational Customer Care
Home/Small Business Customer Care
Switchboard
671 17575
23162298
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Website: support.euro.dell.com
Poland (Warsaw)
E-mail: pl_support_tech@dell.com
Customer Service Phone
International Access Code: 011 Customer Care
Country Code: 48
City Code: 22
Portugal
International Access Code: 00
57 95 700
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support
707200149
Country Code: 351
Customer Care
Sales
Fax
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the
Grenadines
General Support
toll-free: 1-877-270-4609
Website: support.ap.dell.com
Singapore (Singapore)
International Access Code: 005
Country Code: 65
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free: 1800 394 7478
Customer Service (Penang, Malaysia)
Transaction Sales
E-mail: czech_dell@dell.com
Country Code: 421
21 424 01 12
toll-free: 1800 394 7430
Website: support.euro.dell.com
International Access Code: 00
800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
Corporate Sales
Slovakia (Prague)
800 300 413
Technical Support
Customer Care
604 633 4949
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
02 5441 5727
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
Website: support.euro.dell.com
South Africa (Johannesburg)
E-mail: dell_za_support@dell.com
International Access Code:
Gold Queue
011 709 7713
Technical Support
011 709 7710
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Customer Technical Support, Customer Service, and Sales (Penang,
Malaysia)
604 633 4810
09/091
Country Code: 27
City Code: 11
Southeast Asian and Pacific
Countries
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
91 722 92 00
Fax
91 722 95 83
Website: support.euro.dell.com
Sweden (Upplands Vasby)
902 115 236
Switchboard
E-mail: support.euro.dell.com/se/sv/emaildell/
Technical Support
08 590 05 199
International Access Code: 00
Relational Customer Care
08 590 05 642
Country Code: 46
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
City Code: 8
20 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.com
Switzerland (Geneva)
E-mail for French-speaking HSB and Corporate Customers:
support.euro.dell.com/ch/fr/emaildell/
International Access Code: 00
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Country Code: 41
City Code: 22
Taiwan
Customer Care (Corporate)
022 799 01 90
Switchboard
022 799 01 01
Website: support.ap.dell.com
E-mail: ap_support@dell.com
International Access Code: 002 Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics
and Accessories)
Country Code: 886
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free: 00801 86 1011
toll-free: 00801 60 1256 Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Website: support.ap.dell.com
Thailand
0848 821 721
Fax
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free: 1800 0600 09 International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 66
604 633 4949
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: dell_direct_support@dell.com
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
0870 908 0500
Technical Support (direct and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees) Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
Uruguay
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])
General Support
0870 907 4006
toll-free: 000-413-598-2521
Automated Order-Status Service
toll-free: 1-800-433-9014
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Consumer (Home and Home Office) Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
toll-free: 1-877-Dellnet
DellNet™ Service and Support
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business U.S.A. (Austin, Texas)
Customer Service and Technical Support
International Access Code: 011 Employee Purchase Program (EPP) Customers
Country Code: 1
Printers and Projectors Technical Support
toll-free: 1-800-822-8965
toll-free: 1-800-695-8133
toll-free: 1-877-459-7298
Public (government, education, and healthcare) Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
toll-free: 1-800-289-3355
Dell Sales
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
toll-free: 1-877-DELLTTY
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
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