Siemens OpenStage Asterisk Operating instructions

Documentation
HiPath 500, HiPath 3000, HiPath 5000
OpenStage 40 T
OpenStage Key Module 40
OpenStage Busy lamp field 40
Operating Instructions
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
Important information
Important information
Never open the telephone or a key module. Should you encounter any problems, contact the responsible service personnel.
Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty,
extended manufacturer’s liability and the CE marking invalid.
Trademarks
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local authorities.
Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and
recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old
appliance, please contact your city office, waste disposal
service, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electronic equipment.
2
Important information
Location of the telephone
•
•
•
•
•
The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.
To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.
Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the telephone.
Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
Do not operate the telephone in damp environments such as
bathrooms.
Documentation in Internet
This and other documentation can be found on the Internet at:
http://www.enterprise-communications.siemens.com
> Products > Phones & Clients > (Select Product) > Downloads.
To view and print documentation in PDF format, you require
Acrobat Reader (free software):
http://www.adobe.com
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the web at:
http://wiki.siemens-enterprise.com/
3
Contents
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Documentation in Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . .10
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . .
Multi-line telephone, executive/secretary functions . . . . . . . . . . . . . . .
Team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
10
11
11
11
11
11
Getting to know your OpenStage phone . . . . . . . . .12
The User Interface of Your OpenStage 40 T . . . . . . . . . . . . . . . . . . . . .
Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . .
OpenStage Key Module 40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OpenStage Busy Lamp Field 40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephony dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call pop-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
12
13
14
15
16
16
16
17
18
19
21
21
23
25
25
25
26
27
27
28
29
Contents
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call via the loudspeaker (speakerphone mode) . . . . . .
Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . .
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . .
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . .
Call forwarding in the carrier network and
forwarding multiple subscriber numbers (MSN) (not for U.S.). . . . .
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . .
30
30
31
31
32
32
33
33
33
33
34
34
35
35
36
36
37
38
38
39
40
41
41
41
42
Enhanced phone functions . . . . . . . . . . . . . . . . . . . . 43
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Answering a call with a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 43
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Answering calls from the entrance telephone and opening the door45
Accepting a call from an answering machine . . . . . . . . . . . . . . . . . 46
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 49
Using the LDAP directory (not for HiPath 500) . . . . . . . . . . . . . . . . 50
Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 52
Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 53
Talking to your colleague with discreet calling (not for HiPath 500). 54
Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 54
Reserving a trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
5
Contents
Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . .
Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventing and allowing call waiting (automatic camp-on) . . . . . . .
Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . .
Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Holding external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conducting a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . .
Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call after a speaker call announcement in a group . .
Send trunk flash (not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . .
If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . .
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
55
56
56
57
57
57
58
59
60
61
62
63
64
65
65
65
66
Programming sensor keys . . . . . . . . . . . . . . . . . . . . .67
Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview of functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting sensor key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . .
67
68
70
72
73
73
Displaying and assigning call charges . . . . . . . . . .74
Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Displaying call charges for another telephone (not for U.S.) . . . . . . . . . 75
Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . .
Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Silent Monitor (not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitoring a room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trace call: identifying anonymous callers (not for U.S.) . . . . . . . . . . . . .
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . .
Locking another telephone to prevent unauthorized use . . . . . . . . . . .
Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
77
77
78
78
79
80
81
82
83
Contents
More functions/services . . . . . . . . . . . . . . . . . . . . . . 84
Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . .
Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Displaying the number of waiting calls/overload display . . . . . . . . . . . .
Using another telephone like your own for a call. . . . . . . . . . . . . . . . . .
Change number (exchanged phone/move/relocate) . . . . . . . . . . . . . . .
Fax details and message on answering machine . . . . . . . . . . . . . . . . .
Resetting services and functions
(system-wide cancellation for a telephone) . . . . . . . . . . . . . . . . . . . . . .
Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . .
Using system functions from outside
DISA (direct inward system access) . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . .
Controlling connected computers/programs/telephone data service . .
Communicating with PC applications over a CSTA interface . . . . . . . .
Press relay (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sensors (HiPath 33x0/35x0 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paging persons (not for USA, not for HiPath 500) . . . . . . . . . . . . . . . . .
84
84
85
85
85
86
87
87
88
89
90
91
91
92
93
94
95
96
97
97
98
Making calls in the team/executive/secretary configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Answering calls with the trunk keys . . . . . . . . . . . . . . . . . . . . . . . 101
Dialing with trunk keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Placing a call on hold on a trunk key and retrieving the held call . . 101
Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . 102
MULAP conference release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Direct station selection key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using DSS keys to answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Accepting a call for another team member . . . . . . . . . . . . . . . . . . 104
Forwarding calls on trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . 107
7
Contents
Using team functions. . . . . . . . . . . . . . . . . . . . . . . . .108
Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accepting a call for another member of your team . . . . . . . . . . . . . . .
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
108
110
110
111
Special functions in the LAN
(not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . . . . .113
Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up "follow me" call forwarding. . . . . . . . . . . . . . . . . . . . . . . . .
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . .
Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
113
114
115
116
117
118
Individual phone configuration . . . . . . . . . . . . . . .119
Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the display to a comfortable reading angle . . . . . . . . . .
Illuminated display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting displays on the Open Stage Key Module . . . . . . . . . . . . . .
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . .
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the attention ring volume. . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the speakerphone to the room acoustics . . . . . . . . . . .
Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
119
119
119
119
119
120
120
120
120
120
121
121
Testing the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Phone functions, testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Checking the key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Different Displays in a HiPath 4000 Environment.123
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Responding to error messages on the screen . . . . . . . . . . . . . . . . . .
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
124
125
126
126
Contents
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Overview of functions and codes
(in alphabetical order) . . . . . . . . . . . . . . . . . . . . . . . 131
9
General information
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please contact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the
unit.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used
functions.
Service
The Siemens service department can only help you if you experience problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.
If you experience problems or defects with the phone, please dial the service number for your country.
10
General information
Intended use
The OpenStage phone was developed as a device for speech transmission
and should be placed on the desk or mounted on the wall. Any other use
is regarded as unauthorized.
Telephone type
The identification details (exact product designation and serial number) of
your telephone can be found on the nameplate on the underside of the
base unit. Specific details concerning your communications platform can
be obtained from your service technician.
Please have this information ready when you contact our service department regarding faults or problems with the product.
Speakerphone quality and display legibility
•
•
To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear.
The optimum handsfree distance is 20 in. (50 cm).
Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view
of the display while eliminating light reflexes.
– Adjust the contrast as required Æ page 119.
Multi-line telephone, executive/secretary functions
Your OpenStage 40 T is a "multi-line telephone". This means that your service personnel can configure multiple lines on your phone, which is not the
case with single-line phones. Each line is assigned an individual phone
number which you can use to make and receive calls.
The programmable sensor keys function as line keys on multi-line phones
Æ page 100.
When using a multi-line phone to make and receive calls, certain particulars must be taken into account Æ page 101 ff.
The executive-secretary configuration is a special case. This is a multi-line
telephone with special features (e.g., "Ring Transfer" and "Accept call"),
configured especially for executive/secretary use Æ page 99 ff.
Team functions
To increase the efficiency of telephony, your service personnel can configure various Team functions such as pickup groups, hunt groups, and call
distribution groups.
11
Getting to know your OpenStage phone
Getting to know your OpenStage phone
The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.
The User Interface of Your OpenStage 40 T
8
2
3
1
12
4
5
6
7
1
You can make and receive calls as normal using the handset.
2
The display permits intuitive operation of the phone Æ page 21.
3
You can customize your telephone by assigning phone numbers and
functions to the programmable sensor keys Æ page 18.
4
You can use function keys when conducting a call to access frequently used functions (such as, Disconnect) or to open the Program/Service menu and mailbox Æ page 16.
5
Audio keys are also available, allowing you to optimally configure the
audio features on your telephone Æ page 16.
6
The 5-way navigator is a convenient navigation tool Æ page 17.
7
The keypad can be used to enter phone numbers and text
Æ page 19.
8
Incoming calls are visually signaled via the call display.
Getting to know your OpenStage phone
Ports on the underside of the phone
HiPath
USB slave
Busy Lamp field
key module
Headset
Handset
OpenStage 40 T properties
Display type
Illuminated display
Programmable sensor keys
Full-duplex speakerphone function
Headset
USB slave
Phone/analog adapter
Interface for key modules
Wall mounting
LCD, 40 x 6 characters
;
6
;
;
;
;
;
;
13
Getting to know your OpenStage phone
OpenStage Key Module 40
The OpenStage Key Module 40 is a key module attached to the side of the
phone that provides 12 additional illuminated, programmed sensor keys.
Like keys on the phone, these sensor keys can be programmed and used
according to your needs Æ page 18.
You can attach up to two OpenStage Key Module 40 to your
OpenStage 40 T.
To operate one or more OpenStage Key Module 40, you always
need a power supply unit.
Other technical explanations, safety notices, and installation instructions can be found in the relevant documentation.
You can find this on the internet at
http://www.enterprise-communications.siemens.com
14
Getting to know your OpenStage phone
OpenStage Busy Lamp Field 40
Your OpenStage 40 T can be configured as an attendant console in
conjunction with an OpenStage Busy Lamp Field 40 (ask your service personnel).
The OpenStage Busy Lamp Field 40 is a key module, attached to the side
of the phone, that provides 90 additional illuminated, programmable sensor keys.
Like keys on the phone, these sensor keys can be programmed and used
according to your needs Æ page 18.
You can attach one OpenStage Busy Lamp Field 40 to your
OpenStage 40 T.
To operate a OpenStage Busy Lamp Field 40, you always require a
power supply unit.
Other technical explanations, safety notices, and installation instructions can be found in the relevant documentation.
You can find these on the internet at
http://www.enterprise-communications.siemens.com
Key label
Your OpenStage Busy Lamp Field 40 is delivered with label strips. Write
functions or names in the white fields on the label strips.
Lay the labeled strips on the key fields and place the transparent cover over
them (rough side up).
15
Getting to know your OpenStage phone
Keys
Function keys
Key
Function when key is pressed
s End (disconnect) call Æ page 34.
, Redialing Æ page 34.
r Button for fixed call forwarding (with red LED key) Æ page 38.
O Open mailbox (with red LED key) Æ page 25.
N Open telephone menu (with red LED key) Æ page 27.
Audio keys
Key
Function when key is pressed
o Activate/deactivate headset Æ page 43.
p Activate/deactivate microphone (also for speakerphone mode)
Æ page 35.
- Set volume lower and contrast brighter Æ page 119.
n Turn speaker on/off (with red LED key) Æ page 31.
+ Set volume louder and contrast darker Æ page 119.
16
Getting to know your OpenStage phone
5-way navigator
Remove the protective film from the ring around the 5-way navigator before using the phone.
With this control, you can manage most of your phone’s functions, as well
as its displays.
Operation
Functions when key is pressed
Press c
Press a
Press d
Press b
Press the i key.
In idle mode:
• Open the idle menu Æ page 22
In lists and menus:
• Go to next level
You can now access a context menu:
• Open the context menu
In lists and menus:
• One level back
During en-bloc dialing:
• Delete character to the left of the
cursor
In idle mode:
• Open the idle menu Æ page 22
In lists and menus:
• Scroll down
In idle mode:
• Open the idle menu Æ page 22
In lists and menus:
• Scroll up
In idle mode:
• Open the idle menu Æ page 22
Entry selected:
• Perform action
17
Getting to know your OpenStage phone
Programmable sensor keys
Your OpenStage 40 T has six illuminated sensor keys. You can assign functions and phone numbers to them on two levels.
Increase the number of programmable sensor keys by connecting a
key module Æ page 14.
Mirea, Ch
Layer 1
Depending on how they are programmed, you can use the sensor keys as:
• Function keys Æ page 67
• Repdial keys Æ page 72
• Procedure keys Æ page 70
You can program all programmable sensor keys (except "Shift") on
two levels. The Shift key Æ page 67 must be configured for this,
and extended key functionality must be active (contact your service
personnel).
In addition to functions and procedures, external phone numbers
and internal numbers without LED display can also be saved on the
second level Æ page 72.
Touch the key to activate the programmed function or dial the stored number.
Press the key to open a menu for programming it Æ page 70.
A label for the function is displayed to the left of the key; it cannot be
changed. You can define the labeling for repdial or DSS keys according to
your requirements Æ page 73.
The status of a function is shown by the LED on the corresponding sensor
key.
Meaning of LED displays on function keys and DSS keys
LED
Meaning of function key
S Off
The function is deactivated. The line is free.
T Flashing[1]
R On
Meaning of DSS key
The function is in use.
The line is busy.
The function is activated.
There is a call on the line.
[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing interval. The flashing interval represents different statuses, which are described in detail in
the corresponding sections of the manual.
The programmable sensor keys on multi-line phones function as
trunk keys Æ page 100.
18
Getting to know your OpenStage phone
Keypad
In cases where text input is possible, you can use the keypad to input text,
punctuation and special characters in addition to the digits 0 to 9 and the
hash and asterisk symbols. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad
twice. When entering the text, all available characters for this key are displayed. After a short while, the character in focus is displayed in the input
field.
To enter a digit in an alphanumerical input field, press the relevant
key and hold it down. You no longer need to scroll through the entire
list of possible characters.
Alphabetic labeling of dial keys is useful when entering vanity numbers
(letters associated with the phone number’s digits as indicated on the telephone spell a name; e.g. 0700 - PATTERN = 0700 - 7288376).
Character overview (depends on the current language setting)
Key
1x
2x
3x
4x
1
[1]
1
2
a
b
c
2
3
d
e
f
3
4
g
h
i
4
5
j
k
l
5
6
m
n
o
6
7
p
q
r
s
8
t
u
v
8
9
w
x
y
z
0
+
.
-
0
)
[2]
(
[3]
5x
7
9
[1] Space
[2] Next letter in upper case
[3] Delete character
19
Getting to know your OpenStage phone
Text input
Enter the required characters via the keypad.
Select the functions using the keys d and b.
Confirm your entry with i.
Example: Changing the key label Æ page 73.
L1 label: Ma
Save
#=Delete Character?
previous
Exit
[1] Alternatively, press the key (
20
Characters entered
Save entry
Delete character[1]
Getting to know your OpenStage phone
Display
Your OpenStage 40 T comes with a tilt-and-swivel black-and-white LCD
display. Adjust the tilt and contrast to suit your needs Æ page 119.
Idle mode
If there are no calls taking place or settings being made, your
OpenStage 40 T is in idle mode.
Status bar
10:29
Wed 28.Nov.07 DoNotDisturb
Mirea, Ch.
Toussaint.
S
F 07
K 100168
220870
Sensor key labels
Æ page 73
Rüscher
Stahl, Ing
g
Layer 2
Alerts (messages, call
forwarding active)
Open the idle menu
Æ page 22
Own phone number
The left area contains the status bar on the first line, followed by a five-line
field for additional displays. ?
A logo is displayed in the middle; it can be set up by your service personnel.
Icons that appear under the logo inform you about callback requests, voice
messages, and activated call forwarding.
The right area shows the labels of programmable sensor keys.
Explanation of the icons
Icon
Explanation
The "Do not disturb" function is active Æ page 77.
The phone lock is active Æ page 81.
You received new voice messages Æ page 25.
Call forwarding is active Æ page 38.
21
Getting to know your OpenStage phone
Idle menu
When in idle mode, press a key on the 5-way navigator Æ page 17 to display the idle menu. You can call up various functions here. It includes selected functions from the Program/Service menu Æ page 27.
The idle menu may contain the following entries:
• Caller list
• Forwarding on
• Lock phone
• DND on[1]
• Advisory msg. on
• Ringer cutoff on
• Send message
• View callbacks[2]
• Directory
• HF answerback on
• Suppress call ID
• Waiting tone off
• DISA intern
[1] Must be activated by service personnel.
[2] Only appears if callback requests are saved
22
Getting to know your OpenStage phone
Telephony dialogs
Connection-dependent conditions and situations, e.g. when your telephone rings, when dialing a number, or during a call, are depicted graphically on the display.
Situation-dependent functions that automatically appear on the display can
be selected and activated with the 5-way navigator Æ page 17.
The scope and type of functions that may be offered automatically
varies. As a result, the entry "Unanswered calls" only appears if entries are actually available.
When an arrow appears to the right of a selected entry, then another menu
level is available, which you can select with the i or c keys Æ page 17.
Appearance during dialing
Example: You have deactivated "Call preparation" Æ page 28, have lifted
the handset, or pressed the speaker key, and are entering a phone number.
10:29
Wed 28.Nov.07
Please dial
Directory
Caller list
Status
Stored numbers
Appearance during en-bloc dialing
Example: You have deactivated "Call preparation" Æ page 28 and are entering a number.
10:29
22|
Please dial
Cancel
Wed 28.Nov.07
Numbers entered with
cursor
Dial the phone number
Cancel entry
23
Getting to know your OpenStage phone
Appearance during an ongoing call
Example: You are connected with a caller.
Icon indicating call status
Smith Michael
100168
Consultation
Save number
Start conference
Directory
3:16
Call duration
Current connection
Options relevant to situation;
scroll bar shows that more options are available.
Icons for frequent call states
Icon
Explanation
The call is active
The call has been disconnected
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold
Detailed descriptions of the various functions can be found in the
sections "Making calls – basic functions" Æ page 30 and "Making
calls – enhanced phone functions" Æ page 43.
24
Getting to know your OpenStage phone
Mailbox
Depending on the type and configuration of your communications platform
(contact the relevant service personnel), messages from services, such as,
HiPath Xpressions are displayed in this application in addition to messages
received.
Messages
You can send short text messages to individual internal stations or groups.
In idle mode (Æ page 21) the following signals alert you to the presence of
new messages:
•
•
O key LED lights up
Display Æ page 21.
Press the mailbox key O.
Example:
Caller ID
Msg. from: Coco, Chanel
Message sent
Call sender
Delete
Exit
Possible functions
For a description of how to edit the entries Æ page 86.
Voicemail
If your telephone is connected to a voicemail system (such as Entry Voice
Mail), the Mailbox key will also light up to alert you to any messages that
have arrived.
An appropriate message also appears on the display (for instance, in Entry
Voice Mail: "X new messages").
To play back your voicemail, follow the instructions on the display.
25
Getting to know your OpenStage phone
Caller list
If you are unable to accept an external or internal call, the call attempt is
stored in the caller list.
You can store answered calls either manually (both internal and external
calls) or automatically (external calls only; contact your service personnel
for details).
Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is
displayed first. Multiple calls from the same caller do not automatically
generate new entries in the caller list. Instead, only the most recent time
stamp for this caller is updated and its number incremented.
The caller list is automatically displayed Æ page 22 in the idle menu
Æ page 48.
Callers with suppressed numbers cannot be saved in the call log.
Information is displayed regarding the caller and the time at which the call
was placed.
Example:
Caller ID
10168 PETER
Busy
21.Feb.
Call
Delete
Next
View list
1x
16:25
Telephone status, date, time
Possible functions
For a description of how to edit the caller list Æ page 48.
26
Getting to know your OpenStage phone
Menu
With the menu key N, you can access your communications system’s
service menu or make telephony-related settings.
The menu key LED remains red as long as you are in this menu.
Menu
Program/Service
Block Dialing
Call Pop Up
g
Off g
On g
Program/Service menu
Accessing the menu
There are three ways to open the Program/Service menu on your communication system:
1. Press the menu key N and confirm the selected entry "Program/
Service" with the key i.
2. Press c and select a function from the idle menu Æ page 22.
3. In idle mode, press ( or ) and the code for the function you
want.
Example:
Program/Service:
Destinations
Feature Settings
Use speed dialing
Prog. feature key
PIN and Authorization
g
g
g
The menu structure comprises several levels. The first line in this structure
shows the menu currently selected while the second line shows an option
from this menu. An arrow next to an entry indicates additional options for
this entry.
For an overview of the maximum functions available, with corresponding codes, see Æ page 131.
27
Getting to know your OpenStage phone
Call preparation
Activate the function "Call preparation" to use en-bloc dialing on your
OpenStage 40 T.
This means You engage the line only after you have fully entered the number and confirmed.
Activate/deactivating en-bloc dialing
Press the N menu key, select "Block Dialing On" or "Block Dialing Off"
using the 5-way navigation key and confirm with i.
Example: "Call prerparation" menu view.
Block Dialing
Block Dialing
Block Dialing
On
On
Off
current status
An example of the display during en-bloc dialing is on Æ page 23.
For a description of en-bloc dialing, see Æ page 47.
28
Getting to know your OpenStage phone
Call pop-up
Activate the function "Call pop up" so that if you are on a call you are notified on the display by a popup about a second incoming call.
Activating/deactiviating call pop up
Prerequisite: "Second call" must be activated Æ page 56.
Press the N menu key, select "Call Pop Up On" or "Call Pop Up Off" using the 5-way navigation key and confirm with i.
Showing and processing a second call
Example: second call when call pop-up is on
Smith Michael
100168
3:16
Y Jane Fonda
Display
Information about current call
Pop up window with caller ID
for incoming call
Show menu
1. While talking to the first party confirm the entry "Display" using the i
key.
2. From the menu that appears, select an action for dealing with the second party:
–
–
–
–
–
–
–
Consultation Æ page 36
Take call Æ page 56
Start conference Æ page 60
Start transfer Æ page 37
Phonebook Æ page 49
Put the call on hold
Quit and return
29
Basic functions
Step by Step
Basic functions
Please read the introductory chapter "Getting to
know your OpenStage phone" Æ page 12 carefully before performing any of the steps described here on your phone.
Answering a call
Your OpenStage phone rings with the tone signal set
when an incoming call is received. The call is also visually signaled on the call display.
•
•
•
•
When you receive an internal call, your telephone
rings once every four seconds (single-tone sequence).
When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).
If a call is waiting, you hear a short tone (beep) every
six seconds.
Your service personnel can adjust the ring cadence for external and internal calls for you.
In other words, different ring cadences can be
set for different internal callers.
If transmitted, calling party information (name, phone
number) appears on the graphic display.
An incoming call will interrupt any ongoing telephone setting operations.
Answering a call via the handset
The phone is ringing. The caller appears on the screen.
^ Lift the handset.
if nec. + or - Set the call volume. Keep pressing the key until the
desired volume is set.
30
Basic functions
Step by Step
Answering a call via the loudspeaker (speakerphone mode)
Suggestions for using speakerphone mode
• Tell the other party that you are using speakerphone
mode.
• The speakerphone works bests at a low receiving
volume.
• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm
(approx. 20 inches).
The phone is ringing. The caller appears on the screen.
n Press the key shown. The LED lights up.
or
Answer
if nec. + or -
Confirm.
The speakerphone function is activated.
Set the call volume. Keep pressing the key until the
desired volume is set.
Ending a call
n Press the key shown. The LED goes out.
or
s Press the key shown.
Switching to speakerphone mode
Prerequisite: You are conducting a call via the handset.
n \ Hold down the key and replace the handset. Then release the key.
if nec. + or - Set the call volume. Keep pressing the key until the
desired volume is set.
U.S. mode
If the country setting is set to U.S. (ask the service personnel), you do not have to hold down the loudspeaker
key when replacing the handset to switch to speakerphone mode.
n Press the key shown.
] Replace the handset. Proceed with your call.
if nec. + or - Set the call volume. Keep pressing the key until the
desired volume is set.
31
Basic functions
Step by Step
Switching to the handset
Prerequisite: You are engaged in a call in speakerphone
mode.
^ Lift the handset.
n The LED key goes out.
[ Proceed with your call.
Open listening in the room during a call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Prerequisite: You are conducting a call via the handset.
Activating
n Press the key shown. The LED lights up.
Deactivating
n Press the key shown. The LED goes out.
32
Basic functions
Step by Step
Making calls
Off-hook dialing
^ Lift the handset.
j Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The called party does not answer or is busy
\ Replace the handset.
On-hook dialing
j Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.
Your system may also be programmed so that
you have to press the Internal key before you dial
an internal number.
To call an external party, you have to enter an external code before dialing the party’s telephone
number (Prime Line is not active; contact your
service personnel).
The other party answers with speaker
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
The called party does not answer or is busy
n Press the key shown. The LED goes out.
Dialing with DDS keys
S
Prerequisite: You have saved a number on a DDS key
Æ page 72.
Press the key with a saved number.
If the number is saved on the second layer, press the
shift key first.
You can press the DDS key during a call and automatically initiate a callback Æ page 36.
33
Basic functions
Step by Step
Redialing a number
The last three external telephone numbers dialed are
stored automatically.
If this feature is configured (contact your service
personnel), account codes entered are also saved Æ page 76.
You can redial them simply by pressing a key.
Displaying and dialing saved station numbers
, Press the key once to dial the last number dialed.
Press the key twice to dial the next to the last number
dialed.
Press the key three times to dial the third-to-the-last
number dialed.
or
Next
Keep confirming until the phone number you want appears.
Call
Select and confirm the option shown.
On a multi-line phone, the last number dialed on
the primary line is always saved.
Ending a call
\ Replace the handset.
or
s Press the key shown.
34
Basic functions
Step by Step
Rejecting calls
You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact your service personnel).
The phone is ringing. The caller appears on the screen.
s Press the key shown.
or
Reject call
Select and confirm the option shown.
If a call cannot be rejected, your telephone will continue
to ring. The message "currently not possible" is displayed (e.g. in the case of recalls).
Turning the microphone on and off
To prevent the other party from listening in while you
consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, Æ page 44).
Prerequisite: A connection is set up, the microphone is
activated.
p Press the key shown. The LED lights up.
or
p Press the lit key. The LED goes out.
35
Basic functions
Step by Step
Calling a second party (consultation)
You can call a second party while a call is in progress.
The first party is placed on hold.
Consultation
Confirm.
j Call the second party.
Return to the first party:
Return to held call
Confirm.
or
Quit and return
select and confirm the option shown.
Switching to the held party (alternating)
Toggle/Connect
Select and confirm the option shown.
Initiating a three-party conference
Conference
Select and confirm the option shown.
Joining calling parties from a conference
Leave conference
Select and confirm the option shown.
For more information on conferences, see
Æ page 60.
36
Basic functions
Step by Step
Transferring a call
If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that
colleague.
Consultation
Confirm.
j Enter the number of the party to which you want to
transfer the call.
[ Announce the call, if necessary.
\ Replace the handset.
or
Transfer
Select and confirm the option shown.
37
Basic functions
Step by Step
Call forwarding
Using variable call forwarding
You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system.)
When call forwarding is active, a special dial tone
sounds when you lift the handset.
If DID DTMF is active (contact your service personnel), you can also forward calls to this destination. Destinations: fax = 870, DID = 871,
fax DID = 872.
If you are a call forwarding destination, your display will show the station number or the name of
the originator on the upper line and that of the
caller on the lower line.
Special features must be taken into consideration if your telephone operates with HiPath 5000
(system networking via PC network)
Æ page 113!
r Press the key shown.
or
c Open the idle menu Æ page 22.
Forwarding on
Select and confirm the option shown.
1=all calls
Confirm,
or
2=external calls only
select and confirm the option shown,
or
3=internal calls only
select and confirm the option shown.
j Enter the destination number.
Save
Confirm.
Deactivating call forwarding
r Press the key shown.
or
Forwarding off
38
Select and confirm the option shown.
Basic functions
Step by Step
Using call forwarding no reply (CFNR)
Calls that are not answered after three rings (=default,
can be adjusted by service personnel) or that are received while another call is ongoing can be automatically
forwarded to a specified telephone.
N Open the Program/Service menu Æ page 27.
Destinations
g
Confirm.
CFNR on
Select and confirm the option shown.
if nec. If a phone number is already entered:
Change
Confirm.
j Enter the destination number.
•
•
Save
Enter the internal station number for internal destinations
Enter the external code and the external station
number for external destinations
Confirm.
Deactivating call forwarding no reply
N Open the Program/Service menu Æ page 27.
Destinations
g
Confirm.
CFNR off
Select and confirm the option shown.
Delete
Confirm the option shown to deactivate and delete the
forwarding destination.
or
Exit
Select and confirm to deactivate but not delete the forwarding destination.
If CFNR is activated, when you hang up, "CFNR:"
appears briefly on the display.
39
Basic functions
Step by Step
Call forwarding in the carrier network and
forwarding multiple subscriber numbers
(MSN) (not for U.S.)
If this function has been configured (contact your service personnel), you can forward calls to your assigned
multiple subscriber number (MSN) (DID number) directly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.
N Open the Program/Service menu Æ page 27.
Destinations
g
Confirm.
Trunk FWD on
Select and confirm the option shown.
1=immediate
Confirm,
or
2=on no answer
select and confirm the option shown,
or
3=on busy
select and confirm the option shown.
j Enter your DID number.
j Enter the destination number (without the external code).
Save
Confirm.
Deactivating call forwarding
Trunk FWD off
Select and confirm the option shown.
Confirm the displayed call forwarding type.
j Enter your DID number.
40
Basic functions
Step by Step
Using callback
You can request a callback if the internal station called is
busy or if nobody answers. This also applies for external
calls via ISDN exchanges. This feature saves you from
having to make repeated attempts to reach the user.
You receive a callback
• When the other party is no longer busy,
• When the user who did not answer has conducted
another call.
When configured (contact your service personnel), all callback requests are automatically deleted over night.
Storing a callback
Prerequisite: You have reached a busy line or no one
answers.
Callback
Confirm.
Accepting a callback
Prerequisite: You have saved a callback.
Z Your telephone rings. "Callback: ..." appears on the display.
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
Answer
Select and confirm the option shown.
You hear a ring tone.
41
Basic functions
Step by Step
Viewing and deleting a stored callback
if nec. R Press the programmed sensor key "Callback".
or
c Open the idle menu Æ page 22.
View callbacks
Select and confirm the option shown[1].
Next callback
Select and confirm to display additional entries.
Delete
Deleting a displayed entry
Confirm.
Exit
Ending retrieval
Select and confirm the option shown.
or
N Press the key shown. The LED goes out.
or
n Press the key shown. The LED goes out.
[1] "Different Displays in a HiPath 4000 Environment"
42
Enhanced phone functions
Step by Step
Enhanced phone functions
Answering calls
Answering a call with a headset
Prerequisite: The headset is connected.
o The LED flashes when a call is received.
Press the key shown. The LED lights up.
or
Answer
Confirm.
Ending a call
s Press the key shown.
or
o Press the key shown. The LED goes out.
Accepting a specific call for your colleague
You hear another telephone ring.
N Open the Program/Service menu Æ page 27.
More features
g
Select and confirm the option shown.
Select and confirm the option shown[1].
Pickup - directed
The called party appears on the display.
if nec.
Next
Select and confirm until the name/number of the required subscriber is displayed.
Accept call
Confirm.
or
j If you know the number of the telephone that is ringing,
enter it directly.
[1] "Different Displays in a HiPath 4000 Environment"
43
Enhanced phone functions
Step by Step
or
T Press the flashing key.
Accepting a call in a team Æ page 110.
Using the speakerphone
A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the announcement. The other party’s name or station number
appears on the screen.
You can conduct the call with the handset or in speakerphone mode.
^ Lift the handset and answer the call.
or
Mute off
Press the "OK" key to confirm your selection and answer
the call.
or
p Press the key and answer the call.
If handsfree answerback is enabled (see below),
you do not need to switch on the microphone you can answer directly. You can answer immediately in speakerphone mode.
If handsfree answerback is disabled (default setting), follow the procedure described above.
Placing a speaker call to a colleague Æ page 53.
Enabling and disabling handsfree answerback
c Open the idle menu Æ page 22.
HF answerback on
Select and confirm the option shown,
or
HF answerback off
44
Select and confirm the option shown.
Enhanced phone functions
Step by Step
Answering calls from the entrance telephone
and opening the door
If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the entrance telephone and to activate a door opener.
If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by entering
a 5-digit code (using a DTMF transmitter or installed
keypad).
Speaking to visitors via the entrance telephone
Prerequisite: Your telephone rings.
^ Lift the handset within thirty seconds. You are connected to the entrance telephone immediately.
or
^ Lift the handset after more than thirty seconds.
j Dial the entrance telephone number.
Opening the door from your telephone during a call
from the entrance telephone
Open door
Confirm.
Opening the door from your telephone without calling the entrance telephone
N Open the Program/Service menu Æ page 27.
More features
Open door
g
Select and confirm the option shown.
Select and confirm the option shown.
j Dial the entrance telephone number.
Special features must be taken into consideration if your telephone operates with HiPath 5000
(system networking via PC network)
Æ page 113!
Opening the door with a code (at the door)
j After ringing the bell, enter the five-digit code (using the
keypad or a DTMF transmitter). Depending on how the
door opener has been programmed, a doorbell call signal may or may not be forwarded.
45
Enhanced phone functions
Step by Step
Activating the door opener
N Open the Program/Service menu Æ page 27.
Feature Settings
g
Select and confirm the option shown.
Door opener on
Select and confirm the option shown.
j Dial the entrance telephone number.
j Enter the five-digit code. Default code = "00000".
or
3=change password
Select the displayed function and press the "OK" dialog
key to change the code.
1=enable with ring
Select and confirm the option shown.
or
2=enable w/o ring
You can also open the door without a doorbell ring.
Deactivating the door opener
N Open the Program/Service menu Æ page 27.
Feature Settings
Door opener off
g
Select and confirm the option shown.
Select and confirm the option shown.
Accepting a call from an answering machine
If an answering machine is connected to your system
(ask the responsible technician) and you have programmed the answering machine’s internal number on a key
Æ page 67, you can accept the call from the answering
machine.
R The LED lights up. Press the key shown.
46
Enhanced phone functions
Step by Step
Making calls
En-bloc sending/correcting numbers
You can enter the number without the number being dialed straight away. This means that you can correct the
number if necessary.
The station number is only dialed at your specific request.
Prerequisite: You have activated "Call preparation"
Æ page 28.
j Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.
Dialing entered/displayed numbers
^ Lift the handset.
or
Please dial
Confirm.
Correcting numbers entered
A station number can only be corrected as it is
being entered. Station numbers stored for number redial, for example, cannot be corrected.
a Press.
The last digit entered in each case is deleted.
j Enter the required digit(s).
Canceling en-bloc sending
Cancel
Select and confirm the option shown.
or
n Press the key shown. The LED goes out.
or
s Press the key shown.
47
Enhanced phone functions
Step by Step
Using the caller list
Detailed information, as well as a sample display entry
are provided on Æ page 26.
Retrieving the caller list
c
Prerequisite: Service personnel has set up a caller list
for your telephone.
Open the idle menu Æ page 22.
Confirm[1].
Caller list
The latest entry in the relevant list is shown, see the example on Æ page 26.
bd To view other calls, confirm each subsequent display.
Ending retrieval
Previous menu
Select and confirm the option shown.
or
N Press the key shown. The LED goes out.
or
n Press the key shown. The LED goes out.
Detailed view of a call
Prerequisite: You have retrieved the caller list and the
selected call is displayed Æ page 26.
c Press to view detailed information.
Dialing a station number from the caller list
Prerequisite: You are viewing the detailed view of a
call.
Call
Select and confirm the option shown.
The caller is automatically deleted from the caller
list when a connection is finally set up.
Removing an entry from the caller list
Prerequisite: You are viewing the detailed view of a
call.
Delete
Confirm.
[1] "Different Displays in a HiPath 4000 Environment"
48
Enhanced phone functions
Step by Step
Dialing a number from the internal directory
The internal directory contains all station numbers and
system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured for your system.
Prerequisite: Names have been assigned to the station
numbers stored in the system.
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
c Open the idle menu Æ page 22.
Directory
Confirm.
if nec. If several directories have been configured (not for
HiPath 500):
1=internal
Confirm.
The first entry is displayed on the screen.
+ or - Press,
or
Scroll Next
select and confirm the option shown,
or
Scroll Previous
select and confirm to go to the next or previous entry.
or
j Enter the name you want to find, or just the first few letters, using the alphanumeric keypad Æ page 19.
The entry you wish to dial appears on the screen
Call
Select and confirm the option shown.
49
Enhanced phone functions
Step by Step
Using the LDAP directory (not for HiPath 500)
If configured (ask your service personnel), you can
search for directory data in the LDAP database and dial
the number of any subscriber you find there.
Prerequisite: The LDAP search feature has been configured in the system.
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
c Open the idle menu Æ page 22.
Directory
Confirm.
if nec. If several directories have been configured:
2=LDAP
Select and confirm the option shown.
j Enter the name you wish to search for using the keypad
Æ page 19 (max. 16 characters).
You can enter an incomplete name, e.g. "mei" for "Meier".
if nec. If configured (ask your service personnel), you can also
search for surname and first name. To separate surname and first name by a space, enter "0". You can enter
incomplete names, e.g. "mei p" for "Meier Peter".
if nec.
Delete Character
Select and confirm each letter to be deleted. The last
letter entered is deleted.
In large databases, the results of the search may
be incomplete if too few characters are entered
Æ page 51.
Search
50
Confirm.
The name is searched for. This may take a few seconds.
Enhanced phone functions
Step by Step
The result is displayed
If only one name is found, it is displayed.
Call
Confirm.
If several names are found (max. 50), the first name is
displayed.
+ or - Press,
or
Scroll Next
select and confirm the option shown,
or
Scroll Previous
select and confirm the option shown.
Call
Select and confirm the option shown.
If no name is found
If your search does not yield any name corresponding to
your query, you can extend the range of the search,
e.g. by deleting characters.
Modify search
Select and confirm the option shown.
For further procedure, see above.
If too many names are found
If more than the maximum of 50 names are found corresponding to your query, only an incomplete list of results can be displayed.
You can view these results, select any of the names, or
change the search string (e.g. narrow the search by entering more characters).
In this case it is advisable to narrow down the
search so that all corresponding names can be
displayed.
Show matches
Confirm, to view the incomplete list.
For further procedure, see above.
or Narrow the search down.
Modify search
Select and confirm, in order to change the search string.
For further procedure, see above.
51
Enhanced phone functions
Step by Step
Making calls using system speed-dial numbers
Prerequisite: You know the system speed-dial numbers (consult your service personnel).
N Open the Program/Service menu Æ page 27.
Use speed dialing
Select and confirm the option shown.
j Enter a three-digit speed-dial number.
if nec. Suffix-dialing
j If necessary, you can suffix-dial additional digits
(for example, the user’s extension) at the end of the saved station number.
If this feature is configured, a suffix is automatically dialed (for example, "0" for the exchange) if no entries are
made within 4 or 5 seconds.
Dialing with speed-dial keys
Prerequisite: You have configured speed-dial keys
Æ page 52.
N Open the Program/Service menu Æ page 27.
Use speed dialing
Select and confirm the option shown.
) Press the key shown.
j Press the required speed-dial key.
Configure a speed-dial key
You can program the keys 0 to 9 with
ten frequently used phone numbers.
N Open the Program/Service menu Æ page 27.
Destinations
Change Speed Dial
g
Confirm.
Select and confirm the option shown[1].
) Press the key shown.
j Press the required speed-dial key. If the key is already in
use, the programmed phone number appears on the
screen.
[1] "Different Displays in a HiPath 4000 Environment"
52
Enhanced phone functions
Step by Step
Change
Confirm.
j First enter the external code and then the external station number.
Save
Confirm.
or If you make a mistake:
previous
Select and confirm the option shown. This deletes all
entered digits.
Next
Confirm.
or
Change
Select and confirm the option shown.
or
Delete
Select and confirm the option shown.
or
Exit
Select and confirm the option shown.
Talking to your colleague with a speaker call
You can make a loudspeaker announcement through a
loudspeaker if connected (ask your service personnel),
or to an internal user with a system telephone without
any action on their part.
N Open the Program/Service menu Æ page 27.
Calls
Speaker call
g
Select and confirm the option shown.
Select and confirm the option shown.
j Enter the station number.
Responding to a speaker call Æ page 44.
53
Enhanced phone functions
Step by Step
Talking to your colleague with discreet calling (not for HiPath 500)
If this function has been configured (ask your service
personnel), you can join an ongoing call conducted by
an internal user at a system telephone with display.
You can listen in unnoticed and speak to the internal
user without being overheard by the other party
(discreet calling).
^ Lift the handset.
)945 Enter the code.
j Enter your internal station number.
Your service personnel can protect your telephone against discreet calling.
Automatic connection setup (hotline)
If this function is configured (contact your service personnel), the system automatically sets up a connection
to a preset internal or external destination.
^ Lift the handset.
Depending on the setting, the connection is either set
up immediately or only after a preset period of time
( hotline after a timeout).
Reserving a trunk
If configured (ask your service personnel), you can reserve an occupied trunk for yourself.
When the line is free, you receive a call and a note on
the display.
Prerequisite: "Currently busy" appears on the display.
Reserve trunk
Confirm.
Reserved line is free:
^
Your telephone rings and the display shows "Trunk is
free".
Lift the handset. You will hear the dial tone.
j Enter the external phone number.
54
Enhanced phone functions
Step by Step
Assigning a station number (not for U.S.)
If this function has been configured (contact your service personnel), you can selectively assign a specific
number (DID number) to your telephone before making
an external call. The assigned number then appears on
the called party’s display.
N Open the Program/Service menu Æ page 27.
Temporary MSN
Select and confirm the option shown.
j Enter the DID number you wish to use.
j Dial the external number.
Associated dialing/dialing aid
If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone.
The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a/b (T/R) port.
You can also use your system telephone as a dialing aid
for other telephones.
Dialing aid on the S0 bus:
On the PC, select a destination and start dialing.
^ The speaker on your telephone is switched on. Lift the
handset when the other party answers.
Dialing aid at the a/b (T/R) port:
On the PC, select a destination and start dialing.
"Lift the handset" appears on the PC screen.
^ Lift the handset.
Dialing aid from your telephone for another telephone:
N Open the Program/Service menu Æ page 27.
Associated dial
Select and confirm the option shown.
j Enter the internal station number ("Dial for:").
j Enter the number you wish to dial.
55
Enhanced phone functions
Step by Step
During a call
Using call waiting (second call)
Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call.
You can ignore or accept the second call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can block the second call or the signal tone
(Æ page 57).
Prerequisite: You are engaged in a phone call and hear
a tone (every six seconds). When the function
"Call Pop up" is activated, a notification window appears
Æ page 29.
Ending the first call and answering the waiting call:
\ Replace the handset. Your telephone rings.
^ Answer the second call. Lift the handset.
Placing the first call on hold and answering the second call:
Call waiting
Select and confirm the option shown.
You are immediately connected to the second caller.
The first party is placed on hold.
Ending the second call and resuming the first one:
Quit and return
Confirm.
or
\ Replace the handset. "Recall" appears on the display.
^ Lift the handset.
You are reconnected with the first party.
56
Enhanced phone functions
Step by Step
Preventing and allowing call waiting (automatic camp-on)
If this function has been configured (ask your service
personnel), you can prevent or allow a second call
Æ page 56 from being signaled by automatic camp-on
during an ongoing call.
N Open the Program/Service menu Æ page 27.
Select and confirm the option shown[1],
Call wait.trm.off
or
Call wait.term.on
select and confirm the option shown.
Turning the call waiting tone on and off
You can suppress the call waiting tone (every six seconds) for external calls. A one-time special dial tone
then alerts you to the waiting call.
Activating the call waiting tone
c Open the idle menu Æ page 22.
Waiting tone on
Select and confirm the option shown.
Deactivating the call waiting tone
c Open the idle menu Æ page 22.
Waiting tone off
Select and confirm the option shown.
Saving a number
You can save your call partner’s station number for subsequent redialing from the caller list Æ page 48.
Prerequisite: You are on a call or an external station is
being called.
Save number
Confirm.
[1] "Different Displays in a HiPath 4000 Environment"
57
Enhanced phone functions
Step by Step
Parking a call
You can park up to ten calls, either internal, external, or
both. Parked calls can be displayed on and picked up
from another telephone. This feature is useful if you
want to continue a call at another phone.
Prerequisite: You are conducting a call.
N Open the Program/Service menu Æ page 27.
Calls
g
Park a call
Select and confirm the option shown.
Select and confirm the option shown.
0 ... 9 Enter the number of the park slot (0 - 9) and make a note
of it. If the park slot number you entered is not displayed, it is already in use; enter another one.
Retrieving a parked call
Prerequisite: One or more calls have been parked. The
phone is idle.
N Open the Program/Service menu Æ page 27.
Calls
Retrieve call
g
Select and confirm the option shown.
Select and confirm the option shown.
0 ... 9 Enter the park slot number you noted earlier.
If the park slot number you enter is not in use, you cannot retrieve the call.
If a parked call is not picked up, after a specific period of time the call is returned to the telephone
from where it was parked (recall).
58
Enhanced phone functions
Step by Step
Holding external calls
If you have programmed a hold key on your phone
Æ page 67, you can put external calls on hold.
Then all other stations can accept the call on the assigned trunk.
S Press the "Hold" key.
Held on line: 801
The message of the relevant trunk appears (e.g. 801)
and note the trunk number.
If available, the LED of the assigned trunk key flashes
slowly.
if nec.
\ or s Replace the handset or press the key shown.
Depending on the configuration, this may be necessary
so other members can also pick up the call on hold.
Accepting call on hold
Prerequisite: One or more calls are on hold. The phone
is idle.
N Open the Program/Service menu Æ page 27.
Retrieve line
Select and confirm the option shown.
or
S If the "Retrieve" Æ page 67 key is available, press it.
j Enter the noted trunk number.
or
T If there is a "Line:" key available for the relevant trunk,
this flashes slowly. Press the key shown.
59
Enhanced phone functions
Step by Step
Conducting a conference
In a conference call, you can talk to as many as four
other parties at the same time. These may be internal
or external users.
You can only add parties to or remove them from
a conference if you initiated the conference.
j Call the first party.
Start conference
Select and confirm the option shown.
j Call the second party. Announce the conference.
Conference
Select and confirm the option shown.
A tone sounds every 30 seconds to indicate that a conference is in progress.
If the second party does not answer
Return to held call
Confirm.
Adding up to five parties to a conference
Conference g
Confirm.
Add party
Confirm.
j Call the new party. Announce the conference.
Conference
Select and confirm the option shown.
Removing parties from the conference
You are connected to a conference and wish to disconnect one of the participants.
23189 Coco g
Select and confirm the party you want.
Remove party
Confirm.
Leaving a conference
Conference
g
Confirm.
Leave conference
Select and confirm the option shown.
or
\ Replace the handset, if this feature is configured (contact your service personnel).
60
Enhanced phone functions
Step by Step
Ending a conference
Conference
g
Confirm.
End conference
Select and confirm the option shown.
or
\ Replace the handset, if this feature is configured (contact your service personnel).
Removing the ISDN central office party from the
conference
Conference
g
Confirm.
Drop last conf. party
Select and confirm the option shown.
Activating tone dialing/DTMF suffix-dialing
You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine
or automatic information system.
N Open the Program/Service menu Æ page 27.
Calls
DTMF dialing
g
Select and confirm the option shown.
Select and confirm the option shown.
j You can use the keys 0 through 9, ) and
( to transmit DTMF signals.
Ending the call also deactivates DTMF suffix dialing.
Your system may be configured so that you can
start DTMF suffix-dialing immediately after setting up a connection.
61
Enhanced phone functions
Step by Step
Recording a call
If configured (contact your service personnel for details), you can record an active call.
Prerequisite: You are on a call, the "Recording" key is
configured Æ page 67.
S Press the "Recording" key. The LED lights up.
You and the other party hear an announcement that recording has started and as long as recording is still running, you hear an acoustic signal approx. every 15 seconds.
During recording, it is not possible to add further
call parties.
Stopping recording
R Press the "Recording" key which lights up. The LED
goes out.
Listening to a recording
Playback of the recording depends on the voice recording system used (see the associated user guide).
62
Enhanced phone functions
Step by Step
Transferring a call after a speaker call announcement in a group
If this function has been configured (contact your service personnel), you can use a speaker call (announcement, Æ page 108) to announce a call in progress to a
group of users Æ page 53.
After a member of the group has accepted the call request, you can transfer the waiting party.
Prerequisite: You are conducting a call.
Consultation
Confirm. The other party is placed on hold.
c Press the key shown.
Speaker call
Select and confirm the option shown.
j Enter the group’s station number.
[ Announce the call.
When a member of the group accepts the call
Æ page 44, you are connected to this party.
\ Replace the handset.
or
Transfer
Select and confirm the option shown.
If the connection between the two other parties is
not established within 45 seconds, the call from
the first part returns to you (recall).
63
Enhanced phone functions
Step by Step
Send trunk flash (not for HiPath 500)
To activate ISDN-type services and features through the
network carrier’s analog trunks or those of other communications platforms (such as "consultation hold"), you
must send a signal to the trunks before dialing the service code or telephone number.
Prerequisite: You have set up an external connection.
N Open the Program/Service menu Æ page 27.
Calls
Trunk flash
g
Select and confirm the option shown.
Select and confirm the option shown.
j Enter the service code and/or telephone number.
64
Enhanced phone functions
Step by Step
If you cannot reach a destination
Call waiting (camp-on)
Prerequisite: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
Camp-on
Wait (approx. 5 seconds) until "Camp-on" appears on the
display and the busy tone is followed by the ring tone.
The called party can then respond Æ page 56.
The called party can prevent automatic call waiting Æ page 57.
If this feature is configured (contact your service
personnel), you will hear the ring tone and the
message "Camp-on" is immediately displayed.
Busy override - joining a call in progress
This function is only available if it has been configured
by the service technician (contact your service personnel).
Prerequisite: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
Override
Select and confirm the option shown.
The called party and person to whom this party is talking hear an alerting tone every two seconds.
If the called party has a system telephone with display,
the following appears on the screen: "Override: (Number or name)".
You can now start talking.
65
Enhanced phone functions
Step by Step
Using night answer
When night answer mode is active, for example during
a lunch break or after office hours, all external calls are
immediately forwarded to a specific internal telephone
(night station). The night station can be defined by service personnel ( standard night answer service) or by
you ( temporary night answer service).
Special features must be taken into consideration if your telephone operates with HiPath 5000
(system networking via PC network)
Æ page 115!
Activating
Night answer on
Select and confirm the option shown.
*=default
Press the "OK" dialog key to confirm ( standard night answer service).
or
j Enter the destination number ( temporary night answer
service).
Save
Confirm.
Deactivating
Night answer off
Select and confirm the option shown.
Service personnel can also configure an "automatic
night answer service". The automatic night answer service activates at specific times for your telephone depending on how it is programmed.
You can deactivate the automatic night answer service
or replace it with a night answer service you configured
(see above).
66
Programming sensor keys
Step by Step
Programming sensor keys
You can program frequently used functions, station
numbers or procedures on your OpenStage 40 T’s sensor keys.
Configuring function keys
See also Æ page 18.
A list of all available functions is displayed, see
the overview Æ page 68.
Example: Programming the Shift key
S Hold down the key shown.
or
N Open the Program/Service menu Æ page 27.
Prog. feature key
Select and confirm the option shown.
S Press the key shown.
Change key
More features
Confirm.
g
Select and confirm the option shown.
Shift Key
Confirm.
if nec.
Save incomplete
Select and confirm the option shown.
Some functions (e.g. with "Call forwarding") cannot be
saved completely. This means that when later initiating
the function by pressing the button, further inputs are
required.
Exit
Confirm.
or
Another key
Select and confirm the option shown.
The label appears automatically and cannot be altered.
The LED displays Æ page 18 and Æ page 68 show the
status of the function.
67
Programming sensor keys
Step by Step
Overview of functions
The functions are split into the following menus:
• Destinations
• Feature Settings
• PIN and Authorization
• Calls
• More features
The available functions depend on your configuration. If a function is missing, contact your service personnel.
Saved function LED messages
S
R
Call forwarding, Forwarding - trunk, Forward Line,
Night answer, Do not disturb, Telephone lock, Advisory message, Ringer cutoff, HF answerback on/off,
Join/leave group, Caller ID suppression, Call
wait.term., Waiting tone off, Ring Transfer, Recording, Door opener on/off, Control Relay (only for
HiPath 3000), Ringing group on, Shift Key, UCD
(Available on/off, Work on/off), Night answer on/off,
MULAP Privacy Release:
Saved function is not activated.
Saved function is activated.
Callback:
S You have no entry for callback.
R You have an entry for callback.
Repdial key (Internal), Direct station select:
S Party not on a call.
R Party is on a call or has activated DND.
T Flashing quickly - I’m being called, please accept.
Flashing slowly - another party is being called and has
not yet answered.
S
R
Call key, General call key, Trunk key, MULAP Key,
Temporary MSN:
No call via corresponding trunk.
Active call via the corresponding trunk.
T Flashing quickly - call on the relevant trunk, call pickup
is possible by pressing the sensor key.
Flashing slowly - a call is placed on hold on the relevant
trunk.
68
Programming sensor keys
Step by Step
Trunk group key:
S At least one trunk is free.
R All lines in this trunk group are occupied.
View call charges:
S No chargeable calls have been set up since the last
check.
R Chargeable calls have been set up since the last check.
Call forwarding, Forward Line:
T Flashing slowly - your line is a call forwarding destination.
Fax details:
S No fax received or no message on the answering machine.
R Fax received or message on the answering machine.
View number of calls:
S No waiting callers.
T Flashing quickly - callers waiting (certain number is ex-
ceeded).
Flashing quickly - callers waiting (certain number is reached).
Data I/O Service:
S No connection to an application.
R Active connection to an application.
T Flashing slowly, connection to an application is temporarily interrupted.
The following functions programmed on keys do
not have a LED function:
Repdial key (external), Procedure key, Trace call, Speed
dial, Clear, Lock all phones, Send message, Directory
(1=internal, 2=LDAP (not for HiPath 500), Call waiting,
Toggle/Connect, Conference, Speaker call, Retrieve
line, Reserve trunk, Release trunk, Temporary Phone,
Override, Park a call, Pickup - directed, Pickup - group,
Account code, Show call charges, Page (not for
HiPath 500), Answer page, Timed reminder, Open door,
DTMF dialing, Recall-key, Room monitor, Hold key, Consult internal, Consultation, Associated dial, Associated
serv., Tel. data service, Relocate, Discreet Call (not for
HiPath 500).
69
Programming sensor keys
Step by Step
Programming a procedure key
Numbers and functions which require further input, i.e.
which contain several operating steps, can be saved on
a key on your telephone.
For example the function "Associated dial" Æ page 55
together with the required input (number of the phone
to for which the call should be made and the number to
be dialed) can be saved on a sensor key.
Numbers which require further input can also be saved.
S Hold down the key shown.
or
N Open the Program/Service menu Æ page 27.
Prog. feature key
Select and confirm the option shown.
S Press the key shown.
Change key
More features
Confirm.
g
Select and confirm the option shown.
Procedure key
Select and confirm the option shown.
j Enter procedure. Example: *67 231 123456
*67 Code for associated dial
231 Number of the phone to for which the call should be
made
12345 the number to be called.
if nec. S Press "Pause" to enter pauses (a "P" appears on the display).
Save
Confirm.
or If you make a mistake:
previous
Select and confirm the option shown. This deletes all
entered digits.
Exit
Confirm.
or
Another key
70
Select and confirm the option shown.
Programming sensor keys
Step by Step
Select the saved procedure by pressing the key.
Procedures with activatable/deactivatable functions are activated with one press of the button
and deactivated with the next.
You can press the procedure key during a call to
automatically send the saved digits as DTMF signals Æ page 61. For display messages when
saving procedures, see Æ page 124.
71
Programming sensor keys
Step by Step
Configuring repdial keys
You can also program internal and external station numbers on the second level. The LED function is not available for internal station numbers on the second level.
To program the second level, you must program a "Shift"
key Æ page 67.
See also Æ page 18.
S Hold down the key shown.
or
N Open the Program/Service menu Æ page 27.
Prog. feature key
Select and confirm the option shown.
S Press the key shown.
Change key
Confirm.
if nec.
Next layer
Destinations
Select and confirm the option shown.
g
Confirm.
Repdial key
Confirm.
j Enter the station number.
If you make a mistake:
a Press. This deletes all entered digits.
Exit
Confirm.
or
Another key
Select and confirm the option shown.
or
Key label
Select and confirm to assign a label Æ page 73.
You dial the saved number by pressing the key
Æ page 33.
You can also save a number during a call.
72
Programming sensor keys
Step by Step
Changing the label
The label set when a repdial key was programmed can
also be subsequently changed.
You cannot change the labels on function keys.
Changing the label
N Open the Program/Service menu Æ page 27.
Prog. feature key
Select and confirm the option shown.
S Press the required key.
Key label
Select and confirm the option shown.
Change
Confirm.
j Enter text via the keypad Æ page 20.
Default label
Select and confirm to reset to the default label.
Save
Confirm to apply the changes.
or
previous
Exit
Select and confirm to reject the changes made.
Confirm.
Adapt the contrast of the key label to your surroundings Æ page 119.
Deleting sensor key programming
Deleting a function/phone number/label
S Press and hold the required sensor key.
Delete
Select and confirm the option shown.
73
Displaying and assigning call charges
Step by Step
Displaying and assigning call
charges
Displaying call charges (not for U.S.)
For the current call
Call charges are shown by default on the display when
a call ends.
If you want to display call charges as they occur during
a chargeable call, your service personnel must request
this option from the network operator.
Call charge display must be requested from the network operator and configured by the relevant service
personnel.
Depending on the setting, call charges are displayed during or after a call.
Depending on the network operator, free external calls
are also displayed. The message "Free of Charge" appears on the screen either before or during the call.
If the cost indication facility has not been installed, the
display will show the dialed number and/or the length of
the telephone call.
If a call is forwarded, call charges are assigned to
the destination of the call transfer operation.
For all calls and for the last call
Connection charges for the last chargeable call made
are displayed first. After five seconds, the accumulated
connection charge (total) is displayed.
N Open the Program/Service menu Æ page 27.
More features
Show call charges
74
g
Select and confirm the option shown.
Select and confirm the option shown.
Displaying and assigning call charges
Step by Step
Displaying call charges for another telephone (not for U.S.)
If configured (contact your service personnel), you can
also display and print chargeable calls for another phone
(for instance for a pay phone).
Prerequisite: You have programmed the function
"Show call charges" on a key Æ page 67.
The LED lights up to indicate that a you have conducted
a chargeable call since the last time you viewed the
charges.
S Press the "Call Charges" key. Chargeable calls are displayed.
Next
Press to display further chargeable calls.
Print
Select and confirm the option shown,
or
Clear
select and confirm the option shown,
or
Add l information
select and confirm the option shown,
or
Exit
select and confirm the option shown.
75
Displaying and assigning call charges
Step by Step
Dialing with call charge assignment
You can assign external calls to certain projects.
Prerequisite: Your service personnel have defined account codes for you.
N Open the Program/Service menu Æ page 27.
Calls
g
Select and confirm the option shown.
Account code
Select and confirm the option shown.
j Enter the account code.
if nec. ( Press this key.
or
#=Save
Confirm.
May be necessary, depending on configuration; contact
your service personnel.
j Enter the external phone number.
You can also enter the account code during a call.
76
Privacy/security
Step by Step
Privacy/security
Turning ringer cutoff on and off
If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring
signal, an indication on the display, and a key which has
been programmed to flash (such as a trunk key).
Activating
c Open the idle menu Æ page 22.
Ringer cutoff on
Select and confirm the option shown[1].
Deactivating
c Open the idle menu Æ page 22.
Ringer cutoff off
Confirm.
Activating/deactivating "Do not disturb"
If you do not wish to take calls, you can activate do not
disturb. Internal callers hear the busy tone, external callers are connected to another phone, which you can
specify (contact your service personnel).
Activating
c Open the idle menu Æ page 22.
DND on
Select and confirm the option shown.
Activating
c Open the idle menu Æ page 22.
DND off
Confirm.
When you lift the handset, you will hear a special
tone (continuous buzzing) reminding you that "Do
not disturb" is activated.
Authorized internal callers automatically override
the DND feature after five seconds.
[1] "Different Displays in a HiPath 4000 Environment"
77
Privacy/security
Step by Step
Caller ID suppression
You can prevent your station number or name from appearing on the displays of external parties you call. The
feature remains active until you deactivate it.
Activating
c Open the idle menu Æ page 22.
Suppress call ID
Select and confirm the option shown.
Deactivate
c Open the idle menu Æ page 22.
Restore caller ID
Select and confirm the option shown.
Your service personnel can activate/deactivate
caller ID suppression for all phones.
Silent Monitor (not for HiPath 500)
When configured (ask responsible service personnel),
you can join in an on-going call conducted by an internal
user and monitor silently and unnoticed.
)944 Enter the code.
j Enter your internal station number.
78
Privacy/security
Step by Step
Monitoring a room
You can use a phone to monitor a room. This function
must be enabled on the monitoring phone.
When you call this phone, you can immediately hear
what is happening in that room.
Activating the telephone to be monitored
N Open the Program/Service menu Æ page 27.
Room monitor
Select and confirm the option shown.
You can either leave the telephone in speakerphone
mode or lift the handset and leave it directed towards
the noise source.
Deactivating the telephone to be monitored
N Press the lit key. The LED goes out.
or
\ Replace the handset.
Monitoring the room
j Enter the internal station number of the phone located
in the room that you wish to monitor.
79
Privacy/security
Step by Step
Trace call: identifying anonymous callers (not for U.S.)
You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30
seconds after a call. In this case, you should not hang
up.
N Open the Program/Service menu Æ page 27.
Trace call
Select and confirm the option shown.
If the trace is successful, the transmitted data is
stored by your network operator. Contact your
service personnel.
80
Privacy/security
Step by Step
Locking the telephone to prevent unauthorized use
You can prevent unauthorized parties from using your
phone during your absence.
You can see whether the function is activated or deactivated from the corresponding icon in the status bar on
the display Æ page 21.
Lock and unlock phone
c Open the idle menu Æ page 22.
Lock phone
Select and confirm the option shown.
or
Unlock phone
Select and confirm the option shown.
j Enter code (telephone lock) Æ page 83.
The padlock icon appears on the status bar Æ page 21.
When the phone is locked, a special dial tone
sounds when the handset is lifted. Within the
system, users can make calls as normal.
Your telephone can also be locked or unlocked
again by an authorized party Æ page 82.
81
Privacy/security
Step by Step
Locking another telephone to prevent
unauthorized use
If configured (contact your service personnel), you can
lock and unlock other telephones against unauthorized
access.
If a phone user locks his or her phone and forgets the
personal lock code, you can use this function to unlock
the phone.
N Open the Program/Service menu Æ page 27.
Lock all phones
Select and confirm the option shown.
j Enter the internal station number of the phone you wish
to lock/unlock.
*=lock phone
Confirm,
or
#=unlock phone
82
select and confirm the option shown.
Privacy/security
Step by Step
Saving your PIN
Enter the lock code to use the functions
• for protecting your phone against unauthorized use
Æ page 81
• for using another telephone like your own
Æ page 89
• Change number Æ page 90
You can save this code.
If you forget your code, contact your service personnel to have the default code restored.
The default code is "00000".
N Open the Program/Service menu Æ page 27.
PIN and Authorization
Change PIN
g
Select and confirm the option shown.
Confirm.
j Enter the current five-digit PIN.
If you have not yet set a PIN, use "00000" the first time.
j Enter the new PIN.
j Re-enter the new PIN.
83
More functions/services
Step by Step
More functions/services
Appointments function
You can configure your phone to call you to remind you
about appointmentsÆ page 85.
You must save the required call times. You can enter a
single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.
Saving appointments
N Open the Program/Service menu Æ page 27.
Timed reminder on
Select and confirm the option shown.
j Enter a 4-digit time, such as 0905 for 9.05 (= 9.05 a.m.)
or 1430 for 14.30 (= 2.30 p.m.).
if nec. 2 or 7 If the selected language is "US English" Æ page 122,
you can enter the code 2 for "am" or 7 for "pm" (default
= "am").
One time only
Confirm.
or
Daily
Select and confirm the option shown.
Save
Confirm.
Deleting and checking a saved appointment
N Press the key shown.
Timed reminder off
Select and confirm the option shown.
Delete
Confirm.
or
Exit
84
Select and confirm the option shown.
More functions/services
Step by Step
Using timed reminders
Prerequisite: You have saved a reminder Æ page 84.
The saved time arrives.
Reminder at 1200
The phone is ringing. The appointment time is displayed.
n Press key twice.
or
^ \ Lift the handset and replace it again.
If you do not answer the timed reminder, it is repeated five times and then deleted.
Sending a message
You can send short text messages to individual stations
or groups of stations with system telephones.
Creating and sending a message
c Open the idle menu Æ page 22.
Send message
Select and confirm the option shown.
j Enter the internal station number of the recipient or
group.
Select predefined text (can be changed by service personnel) and confirm.
0=Please callback
or
0 ... 9 Enter the code directly.
The code is shown on your display with the corresponding message.
or
Enter message text
Select and confirm the option shown.
j Enter message (up to 24 characters) Æ page 19.
Send
Confirm.
Transmitted text messages are saved as callback
requests on system telephones with no display
and on ISDN, pulse or tone dialing telephones.
85
More functions/services
Step by Step
Displaying and deleting messages you have sent
Prerequisite: The recipient has not yet accepted a sent
message.
c Open the idle menu Æ page 22.
View sent message
Select and confirm the option shown.
Message sent
Confirm.
The text message is displayed.
Delete
Select and confirm the option shown.
The message is deleted.
Viewing and editing incoming messages
Pay attention to the notes on Æ page 25.
O The LED lights up. Press the key shown.
or
View messages
Confirm.
The sender’s caller ID appears on the display.
Message sent
Confirm.
The text message appears on the display.
Viewing the transmission time
Time/date sent
Confirm.
Calling the sender
Call sender
Select and confirm the option shown.
Deleting messages
Delete
86
Select and confirm the option shown.
More functions/services
Step by Step
Leaving an advisory message
You can leave messages/advisory messages on your
phone’s display for internal callers that wish to contact
you in your absence.
When you receive a call, the message appears on the
caller’s display.
c Open the idle menu Æ page 22.
Advisory msg. on
Select and confirm the option shown.
0=Will return at:
Select predefined text (can be changed by service personnel) and confirm.
or
0 ... 9 Enter the code directly.
The code is shown on your display with the corresponding message.
Predefined messages with a colon can be completed by entering a digit.
or
Enter message text
Select and confirm the option shown.
j Enter message (up to 24 characters) Æ page 19.
Save
Confirm.
Deleting advisory messages
c Open the idle menu Æ page 22.
Advisory msg. off
Confirm.
or
R When the "Advisory message" is available Æ page 67,
the LED lights up. Press the key shown.
87
More functions/services
Step by Step
Displaying the number of waiting calls/
overload display
You can show the number of external waiting calls on
the display if you programmed the "View number of
calls" Æ page 67 key.
R Press the " Calls in Q" key.
If the number of waiting calls exceeds a preset limit
while you are engaged in another call (overload), the
LED on the key lights up. Contact your service personnel to find out the waiting call limit.
• LED off:
There are no waiting calls.
• LED is flashing slowly:
The set limit has been reached.
• LED is flashing quickly:
The limit has been exceeded (overload).
88
More functions/services
Step by Step
Using another telephone like your own
for a call
Other parties can temporarily use your phone like their
own for an outgoing call.
N Open the Program/Service menu Æ page 27.
PIN and Authorization
g
Temporary Phone
Select and confirm the option shown.
Select and confirm the option shown.
j Enter the number of the other user.
j Enter the other user’s lock code Æ page 83.
if nec.
Change PIN
If the other user has not set a PIN, he or she is prompted to do so on his or her phone.
j Dial the external number.
This state is canceled as soon as the call is ended.
89
More functions/services
Step by Step
Change number (exchanged phone/
move/relocate)
When configured (consult your service personnel),you
can move your number to any other phone.
Your phone to date is then assigned the old number of
your new phone; the number including phone settings
(e. g. programmed keys) are exchanged.
Prerequisite: Your old and new telephone are the first
telephones at each connection. The telephones are in
idle state.
The following procedure is carried out on the new phone.
N Open the Program/Service menu Æ page 27.
Relocate
Select and confirm the option shown.
j Enter own station number.
j Enter code (telephone lock) Æ page 83.
(Not necessary if you have not set a code.)
Complete relocate
Confirm.
If you change numbers of different system phones, programmed keys are replaced with the default assignment.
You can however connect your phone to a different port and then carry out the procedure.
90
More functions/services
Step by Step
Fax details and message on answering
machine
If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to
a programmable key Æ page 67, the key lights up when
a fax or a message has been received.
Deactivating signaling
R Press the flashing key "Fax service". The LED goes out.
Resetting services and functions
(system-wide cancellation for a
telephone)
A general reset procedure is available for initiated functions. The following functions are deleted, if enabled:
•
•
•
•
•
•
•
•
•
•
Forwarding on
Advisory msg. on
Ringing group on
Hunt group off
Suppress call ID
Call waiting tone off
Do not disturb on
Ringer cutoff on
Received messages
View callbacks
N Open the Program/Service menu Æ page 27.
More features
Reset services
g
Select and confirm the option shown.
Select and confirm the option shown.
91
More functions/services
Step by Step
Activating functions for another telephone
If configured (contact your service personnel), you can
activate and deactivate the following functions for other
phones (associated service):
•
•
•
•
•
•
•
•
•
•
Do not disturb,
code: *97/#97 Æ page 77
Call forwarding, code *11, *12, *13/#1 Æ page 38
Lock and unlock phone,
code *66/#66 Æ page 81
Ringing group
code *81/#81 Æ page 108
Leave an advisory message,
code *69/#69 Æ page 87
Group call,
code *85/#85 Æ page 108
Reset services and functions,
code #0 Æ page 91
Control relays,
code *90/#90 Æ page 97
Night answer,
code *44/#44 Æ page 66
Timed reminders,
code *46/#46 Æ page 84
N Open the Program/Service menu Æ page 27.
Associated serv.
Select and confirm the option shown.
j Enter the internal station number of the phone where
you wish to activate the function.
j Enter code (for example, *97 for "Do not disturb on").
For any additional input, follow the instructions on your
display.
92
More functions/services
Step by Step
Using system functions from outside
DISA (direct inward system access)
If configured (contact your service personnel), you can
use an external phone like an internal station to set up
an outgoing external connection via the system. You
can also activate or deactivate the following system
functions:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Reset services and functions,
code #0 Æ page 91
Call forwarding, code *1/#1 Æ page 38
Lock and unlock phone,
code *66/#66 Æ page 81
Save your PIN,
code *93 Æ page 83
Send a message,
code *68/#68 Æ page 85
Leave an advisory message,
code *69/#69 Æ page 87
Ringing group, code *81/#81 Æ page 108
Group call, code *85/#85 Æ page 108
Caller ID suppression,
code *86/#86 Æ page 78
Camp-on tone, code *87/#87 Æ page 57
Open door, code *61 Æ page 45
Release door opener, code *89/#89 Æ page 46
Control relays, code *90/#90 Æ page 97
Do not disturb, code *97/#97 Æ page 77
Ringer cutoff, code *98/#98 Æ page 77
Dial using speed dial, code *7 Æ page 52
Associated service, code *83 Æ page 92
Prerequisite: Your phone supports tone dialing (DTMF)
or you can switch your phone to tone dialing. The phone
is not connected to the system.
j Establish a connection to the system. Enter the station
number (contact your service personnel).
j Wait for the continuous tone (if necessary, switch pho(
ne to tone dialing) and enter the internal number assigned to you and the corresponding PIN.
Enter the code (only required if programmed in the system).
93
More functions/services
Step by Step
j Wait for the dial tone and enter the code for example,
*97 for Do not disturb on. If necessary, make further
entries; refer also to the user guide for dial pulse/DTMF
phones.
or
j Dial the external number.
You can only perform one function/establish one
outgoing connection at a time.
The connection is cleared as soon as the function
is successfully activated.
In the case of an external call, the connection is
cleared as soon as one of the call partners hangs
up.
Using functions in ISDN via code dialing (keypad dialing)
If authorized (contact your service personnel), you can
access ISDN functions in some regions using codes.
N Open the Program/Service menu Æ page 27.
Keypad dialing
Confirm.
j Enter the required trunk number (contact your service
personnel).
j Entering a code for required ISDN function (contact your
service personnel).
Contact your network provider to find out which
ISDN functions can be code-operated in your
country.
Siemens Enterprise Communications
GmbH & Co. KG shall not be liable for damages/
costs which may be incurred by fraudulent activities or remote operation (such as toll fraud).
94
More functions/services
Step by Step
Controlling connected computers/
programs/telephone data service
If this function has been configured (contact your service personnel), you can control connected computers
or programs running on them, such as hotel services or
information systems, from your telephone.
Prerequisite: You have set up a connection.
N Open the Program/Service menu Æ page 27.
Tel. data service
Select and confirm the option shown.
For entering data, you are guided by the connected
computer. However, depending on configuration (contact your service personnel), you must activate your entries in one of the following ways:
Inputs in en-bloc mode
0 ... 9 Enter data.
( Complete entry.
or
Entry complete
Confirm.
or Inputs in online mode
The connected computer processes your entries directly.
( Enter the code.
0 ... 9 Enter data.
95
More functions/services
Step by Step
Communicating with PC applications
over a CSTA interface
If configured (contact your service personnel), you can
use your phone to communicate with PC applications
(CSTA = Computer Supported Telecommunications Applications). You send information to the application and
receive information from the application, for example,
via your phone display.
S Press the "Data I/O" key.
(Key programming Æ page 67)
j Enter the three-digit ID for the application you wish to
control.
+-0 ... 9e Use the relevant keys to communicate with the application.
Temporarily interrupting communication with the
application
^ The phone is ringing. You answer the call.
T The "Data I/O" key flashes: Communication to the application is automatically interrupted.
Resuming communication with the application
T Press the flashing "Data I/O" key. The LED lights up.
Ending communication with the application
Select and confirm the relevant CSTA message.
or
^ \ Lift the handset and replace it again.
96
More functions/services
Step by Step
Press relay (only for HiPath 3000)
If this function has been configured (contact your service personnel), you can use up to four relays to enable/
disable different devices (such as a door opener).
Depending on how you program the relays, you can activate and deactivate them manually them or configure
them to activate and deactivate automatically (after
timeout).
Special features must be taken into consideration if your telephone operates with HiPath 5000
(system networking via PC network)
Æ page 117!
Control Relay On
Select and confirm the option shown,
or
Control Relay Off
select and confirm the option shown.
1 ... 4 Enter the relay.
Sensors (HiPath 33x0/35x0 only)
If configured (contact your service personnel), sensors
are able to recognize signals, call your phone, and display an appropriate message on the screen.
97
More functions/services
Step by Step
Paging persons (not for USA, not for
HiPath 500)
If radio paging equipment (PSE) is connected to your
system (contact your service personnel), you can locate
people via their pocket receivers.
Pocket receivers signal a call request to the person you
want to page. This person can then answer the page at
the nearest phone.
Paging persons
To ensure that you can be found, you must have enabled a ringing group Æ page 110, call forwarding
Æ page 38 or call forwarding-no answer (service technician) to the internal station number of your PSE.
A call request is signaled automatically.
Answering the page from the nearest telephone
^ Lift the handset.
)59 Enter the code.
j Enter own station number.
98
Making calls in the team/executive/secretary configuration
Step by Step
Making calls in the team/executive/secretary configuration
If configured (consult your service personnel), you belong to a team of subscribers with multiple lines (multiline Æ page 11). Your phone features trunk keys (MULAP keys) Æ page 100.
Lines
A distinction is made between primary and secondary
lines. Each of these line types can be used on a private
or shared basis Æ page 99.
Primary line
All multi-line telephones have a primary line. This line
can be reached in the usual manner via your public phone number. Incoming calls are signaled on this line.
Secondary line
The secondary line on your phone is used as a primary
line by another subscriber. Your primary line, which is
configured on another telephone, simultaneously functions as the secondary line on that telephone.
Line utilization
Private line
A line that is used by a single telephone. This line cannot be used as a secondary line by another telephone.
Shared line
A line that is configured on multiple telephones. The
line status (if configured) is displayed for all telephones
that share this line. If, for example, a shared line is being
used by a telephone, a status message indicating that
this line is busy is displayed on all other telephones.
Direct call line
A line with a direct connection to another telephone.
You can see the status of the line from the LED.
99
Making calls in the team/executive/secretary configuration
Step by Step
Line seizure
Line seizure must be configured (consult your service
personnel). If automatic line seizure is configured, a
trunk is automatically assigned when you lift the handset or press the trunk key.
Trunk keys
The programmable sensor keys on multi-line phones
function as trunk keys. Every sensor key programmed
as a "Trunk key" (key label: Transfer Trk) corresponds to
a trunk with the result that you can configure up to
six trunks in OpenStage 40 T.
As a team member, you can independently program the
following functions on sensor keys Æ page 67:
• Direct station select
• Join/leave group
(not available on executive phone in an executive/secretary team)
• Ring Transfer: On/Off
(only in an executive/secretary team)
You can also program a sensor key with the function
"Forward Line" (call forwarding) for each line.
LED displays on trunk keys
LED
S
Off
T
Flashing[1]
R
On
Explanation
– The line is in idle mode.
– Incoming call on the line
– Hold reminder is activated
– The line is on "Hold".
– The line is busy.
[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing interval. The flashing interval represents
different statuses, which are described in detail in the corresponding sections of the manual.
100
Making calls in the team/executive/secretary configuration
Step by Step
Answering calls with the trunk keys
Prerequisite: Your telephone rings or the trunk key flashes quickly.
if nec. T Press the trunk key that is flashing quickly.
(not necessary if "Prime Line" is active).
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
Dialing with trunk keys
if nec. S Press the free trunk key you wish to use to establish the
connection
(not necessary if "Prime Line" is active).
j Dial the phone number.
^ If the party does not answer: Lift the handset.
or On-hook dialing: Speakerphone mode.
Placing a call on hold on a trunk key and retrieving the held call
Prerequisite: You are conducting a call via one of your
group’s trunks. The "Hold" key has been programmed
on your telephone Æ page 67.
Hold
S Press the "Hold" key.
if nec.
\ or s Replace the handset or press the disconnect key.
Depending on the configuration (contact your service
personnel), this may be necessary so other team members can also pick up the call on hold.
Retrieving the call
T Press the trunk key flashing slowly.
101
Making calls in the team/executive/secretary configuration
Step by Step
Making calls on multiple lines alternately
Prerequisite: You are conducting a call via one of your
group’s trunks. Another trunk key is flashing.
T Press the flashing trunk key. The first call party is on
hold on the other trunk.
T Press the trunk key flashing slowly. The second call party is on hold.
You can switch between lines as often as you wish.
Press the trunk key flashing slowly each time.
MULAP conference release
If configured (consult your service personnel), you can
program a sensor key on your phone with the function
"MULAP Privacy Release" Æ page 67. The default label
is "Priv Release".
If you program this key, you do not have to use the
menu to set up a conference. Your team partner only
has to press the flashing trunk key associated with your
trunk on his or her phone to immediately join the conference.
[ You are conducting a call.
S Press the "Priv Release" key. The LED lights up.
Up to three team members can now join the conference.
Prerequisite: The trunk on which you are speaking is
configured on the other phone as a trunk key.
T Press the flashing trunk key.
102
Making calls in the team/executive/secretary configuration
Step by Step
Direct station selection key
Each team member has a direct station selection key
for every other team member.
This means that each team member can be reached directly by other team members at the touch of a button.
Understanding LED messages from DSS keys
S LED on the DSS key is off - the team member is not enor
gaged in a phone call.
R LED on the DSS key is lit - the team member is engaged
or
in a phone call or has activated do not disturb.
T LED on the DSS key is flashing rapidly - a call has arrior
ved for you and needs to be answered.
T LED on the DSS keys is flashing slowly - a caller is
trying to reach another member of your team, who has
not yet answered.
Using DSS keys to answer calls
Prerequisite: Your telephone rings or the DSS key flashes.
if nec. T Press the flashing DSS key.
This is not necessary if you are called directly (DSS key
flashes quickly).
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
Calling a team member directly
S Press the DSS key.
or
R If the team member you wish to reach is engaged in
another call, the DSS key on your telephone is lit. You
can still make the call in this case.
^ If the party does not answer: Lift the handset.
or On-hook dialing: Speakerphone mode.
103
Making calls in the team/executive/secretary configuration
Step by Step
Transferring a call in progress
S Press the DSS key and announce the call if necessary.
\ Replace the handset.
or
s Press the key shown.
Accepting a call for another team member
T Press the flashing DSS key or trunk key.
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
104
Making calls in the team/executive/secretary configuration
Step by Step
Forwarding calls on trunks
You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system).
Activating call forwarding for one trunk activates the
function for all trunk keys assigned to this trunk in your
group.
N Open the Program/Service menu Æ page 27.
Forward Line: On
Select and confirm the option shown.
S Press the required trunk key.
or
j Enter the required trunk number.
or
S If available, press the "CFW MULAP" key.
(You have stored the incomplete "CFW MULAP" function on the key, excluding the call forwarding type and
destination Æ page 67.)
1=all calls
Select and confirm the option shown,
or
2=external calls only
select and confirm the option shown,
or
3=internal calls only
select and confirm the option shown.
j Enter the destination number.
Save
Confirm.
or
S If available, press the "CFW MULAP" key. (You have
stored the call forwarding type and destination on the
"CFW MULAP" key, Æ page 67.)
105
Making calls in the team/executive/secretary configuration
Step by Step
Deactivating call forwarding
N Open the Program/Service menu Æ page 27.
Forward Line: Off
Select and confirm the option shown.
R Press the required trunk key.
or
j Enter the required trunk number.
or
R If available, press the "CFW MULAP" key.
If you have activated call forwarding for a trunk, a
special dial tone sounds when the line is seized.
Understanding LED messages of the "CFW MULAP"
key
S The LED on the "CFW MULAP" key is off - call forwarding is not active for this trunk.
or
R The LED on the "CFW MULAP" key lights up - call forwarding is active for this trunk.
or
T The LED on the "CFW MULAP" key flashes slowly - the
trunk is the destination of call forwarding.
106
Making calls in the team/executive/secretary configuration
Step by Step
Transferring calls directly to the executive phone
Normally, all calls for the executive are audibly signaled
only by the secretary phone.
You can set audible signaling so calls are signaled only
by the executive phone or by a second phone assigned
to it.
Prerequisite: On your phone there is a sensor key programmed with the function "Ring Transfer". The default
label is "Ring xfer".
Activating
S Press the "Ring xfer" key. The LED lights up.
or
N Open the Program/Service menu Æ page 27.
Ring Transfer: On
Select and confirm the option shown.
S Press the required trunk key.
or
j Enter the required trunk number.
Deactivating
R Press the "Ring xfer" key. The LED goes out.
or
N Open the Program/Service menu Æ page 27.
Ring Transfer: Off
Select and confirm the option shown.
S Press the required trunk key.
or
j Enter the required trunk number.
107
Using team functions
Step by Step
Using team functions
If configured (consult your service personnel), your telephone is part of a team. The team consists of internal
phones that are able to use certain functions.
Activating/deactivating a group call
Special features must be taken into consideration if your telephone operates with HiPath 5000
(system networking via PC network)
Æ page 113!
If configured (consult your service personnel), you belong to one or more groups of stations, which can be reached via hunt group or group call station numbers.
Incoming calls are signaled one after the other (= hunt
group) or simultaneously (= group call) on all phones in
the group, until a group member answers the call.
You can also belong to a team (including executive/secretary configurations) in which station numbers are programmed on trunk keys Æ page 99.
Each station in the group can still be reached via their
personal station number.
You can activate and deactivate the audible signal for a
hunt group, group call or individual trunks in a group (including executive/secretary).
If the LED on a programmed "Hunt group" key is illuminated Æ page 67, this means that the audible tone was
activated for at least one group.
This function is not available for the executive
phone in team/executive/secretary configurations.
c Open the idle menu Æ page 22.
Leave group
Select and confirm the option shown,
or
Join group
select and confirm the option shown.
S or R Press the "Hunt group".
108
Using team functions
Step by Step
You belong to multiple groups or to one group with
trunk keys (including executive/secretary configuration).
c Open the idle menu Æ page 22.
Leave group
Select and confirm the option shown,
or
Join group
select and confirm the option shown.
S or R Press the "Hunt group".
301 X Group name
If an "X" appears between group/trunk number (such as
301) and group name, the audible tone is active for this
group or trunk.
or
301
Group name
No "X" means that the audible tone is deactivated.
Next
Confirm. The next group/trunk number is displayed with
a group name.
or
Leave group
Select and confirm the option shown.
The audible tone for the group/trunk displayed is deactivated.
or
Join group
Select and confirm the option shown.
The audible tone for the group/trunk displayed is activated.
or
#=Leave all groups
Select and confirm the option shown.
The audible tone for all groups and trunks is deactivated.
or
*=Rejoin all groups
Select and confirm the option shown.
The audible tone for all groups and trunks is activated.
If you have activated the audible tone for another
group/trunk or deactivated the audible tone for all
groups/trunks you belong to, you will hear a special
dial tone when you lift the handset.
109
Using team functions
Step by Step
Accepting a call for another member of
your team
You can use your own telephone to accept calls for
other telephones in your team, even while engaged in
an ongoing call. To do this, contact your service personnel to find out if a pickup group has been configured.
Prerequisite: Your telephone rings briefly. The display
shows "call at:" with the phone number/name of the initiator, and number/name of the caller in the lower line.
Pickup - group
Confirm.
Ringing group
You can have calls for your telephone signaled audibly at
up to five other internal phones. The phone that answers the call first receives the call.
Special features must be taken into consideration if your telephone operates with HiPath 5000
(system networking via PC network)
Æ page 116!
Saving, displaying, and deleting telephones for the
ringing group
N Open the Program/Service menu Æ page 27.
Destinations
Ringing group on
g
Confirm.
Select and confirm the option shown.
Follow the display prompts (enter the internal station
number).
If your phone belongs to a ringing group, your
display will show the station number or the name
of the originator on the upper line and that of the
caller on the lower line.
Removing all telephones in a call ringing group
Ringing group off
110
Select and confirm the option shown.
Using team functions
Step by Step
Uniform Call Distribution (UCD)
If configured (consult your service personnel), you may
belong to a group of stations (agents), to which calls are
distributed.
An incoming call is always assigned to the agent idle the
longest.
Logging on and off at the beginning and end of your
shift
N Open the Program/Service menu Æ page 27.
Destinations
g
Confirm.
UCD
g
Select and confirm the option shown.
Log on
Confirm,
or
Log off
select and confirm the option shown.
j To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Logging on and off during your shift
N Open the Program/Service menu Æ page 27.
Destinations
g
Confirm.
UCD
g
Select and confirm the option shown.
Not available
Confirm,
or
Available
select and confirm the option shown.
111
Using team functions
Step by Step
Requesting and activating a work time
You can request/activate work time to ensure you have
enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you
log back on.
N Open the Program/Service menu Æ page 27.
Destinations
g
Confirm.
UCD
g
Select and confirm the option shown.
Work on
Confirm,
or
Work off
select and confirm the option shown.
Turning the night service on and off for UCD
N Open the Program/Service menu Æ page 27.
Destinations
g
Confirm.
UCD
g
Select and confirm the option shown.
UCD night on
Confirm,
or
UCD night off
select and confirm the option shown.
Display the number of waiting calls
N Open the Program/Service menu Æ page 27.
Destinations
g
Confirm.
UCD
g
Select and confirm the option shown.
Calls in queue
112
Confirm.
Special functions in the LAN (not for HiPath 500)
Step by Step
Special functions in the LAN
(not for HiPath 500)
If your telephone is operating in a HiPath 5000 environment, multiple HiPath 3000 systems are interconnected via a LAN (Local Area Network, e. g. proprietary PC
network). You are conducting a call via the LAN (PC network).
In this instance, you must note certain particularities for
some functions. These are described in this section.
Leaving hunt group/group call
Prerequisite: You are part of a hunt group/group call
Æ page 108 in another HiPath 3000.
c Open the idle menu Æ page 22.
DISA intern
Select and confirm the option shown.
j Enter the (DISA) call number of the other HiPath 3000.
i or ( Confirm your entry.
j Enter the (DISA) station number of your phone.
i or ( Confirm your entry.
Leave group
Confirm,
or
Join group
select and confirm the option shown.
You belong to multiple groups associated with another HiPath 3000
j Enter group number for "directed joining/leaving".
113
Special functions in the LAN (not for HiPath 500)
Step by Step
Setting up "follow me" call forwarding
You can activate/deactivate call forwarding HiPath 5000
for your phone from other phones in the Æ page 38 environment.
c Open the idle menu Æ page 22.
DISA intern
Select and confirm the option shown.
j (DISA) number of your HiPath 3000.
i or ( Confirm your entry.
j Enter the (DISA) station number of your phone.
i or ( Confirm your entry.
Activating
c Open the idle menu Æ page 22.
Forwarding on
Select and confirm the option shown.
1=all calls
Confirm,
or
2=external calls only
select and confirm the option shown,
or
3=internal calls only
select and confirm the option shown.
j Enter the destination phone number.
Save
Confirm.
Deactivating
c Open the idle menu Æ page 22.
Forwarding off
114
Select and confirm the option shown.
Special functions in the LAN (not for HiPath 500)
Step by Step
Using night answer
If authorized (contact your service personnel), you can
define telephones in other HiPath 3000 communications platforms as the night answer Æ page 66.
c Open the idle menu Æ page 22.
DISA intern
Select and confirm the option shown.
j Enter the (DISA) number of the HiPath 3000 to which
the night answer phone is connected.
i or ( Confirm your entry.
j Enter the (DISA) station number of the phone you are
using to activate/deactivate night answer.
i or ( Confirm your entry.
Activating
c Open the idle menu Æ page 22.
Night answer on
Select and confirm the option shown.
j Enter the destination number (= temporary night answer service).
Save
Select and confirm the option shown.
Deactivating
c Open the idle menu Æ page 22.
Night answer off
Select and confirm the option shown.
115
Special functions in the LAN (not for HiPath 500)
Step by Step
Ringing group
You can have calls for your telephone signaled audibly at
external telephones or at telephones in other
HiPath 3000 communications platforms Æ page 108.
Saving, displaying, and deleting telephones for the
ringing group
N Open the Program/Service menu Æ page 27.
Destinations
g
Confirm.
Ringing group on
Select and confirm the option shown.
Add to ringing group
Confirm,
or
Add another station
select and confirm the option shown,
or
Display/remove
select and confirm, then follow the operating instructions.
j Enter the station number.
Entry complete
Select and confirm the option shown.
Save
Confirm.
Exit
Select and confirm the option shown.
Removing all telephones in a call ringing group
c Open the idle menu Æ page 22.
Ringing group off
116
Select and confirm the option shown.
Special functions in the LAN (not for HiPath 500)
Step by Step
Controlling relays
(only for HiPath 3000)
If this feature is configured (contact your service personnel), you can also control relays Æ page 97 in other
HiPath 3000 communications platforms.
DISA intern
Select and confirm the option shown.
j Enter the (DISA) station number of the HiPath 3000,
where you wish to control the relay.
i or ( Confirm your entry.
j Enter the (DISA) station number of the phone you wish
to use to control the relay.
i or ( Confirm your entry.
Control Relay On
Confirm,
or
Control Relay Off
select and confirm the option shown.
1...4 Enter the relay.
117
Special functions in the LAN (not for HiPath 500)
Step by Step
Opening a door
If this feature is configured (contact your service personnel), you can also activate the door opener in other
communications platforms.HiPath 3000 Æ page 45
c Open the idle menu Æ page 22.
DISA intern
Select and confirm the option shown.
j Enter the (DISA) station number of the HiPath 3000,
where you wish to control the relay.
i or ( Confirm your entry.
j Enter the (DISA) station number of the phone you wish
to use to control the relay.
i or ( Confirm your entry.
Open door
Select and confirm the option shown.
j Z Dial the entrance telephone number.
118
Individual phone configuration
Step by Step
Individual phone configuration
Adjusting display settings
Adjusting the display to a comfortable reading angle
You can swivel the display unit. Adjust the display unit
so that you can clearly read the screen.
Illuminated display
During operation, e. g. when entering a number, the
display automatically lights up. The display lighting switches off automatically a few seconds after finishing the
last action.
Setting contrast
The display has four contrast levels that you can set according to your light conditions.
+ or - Press one of the keys shown in idle mode Æ page 21.
Display contrast
Select and confirm the option shown.
+ or - Keep pressing the key until the desired contrast is set.
i Save.
Adjusting displays on the
Open Stage Key Module
You can adjust the contrast setting for any OpenStage
Key Module connected to suit the current light conditions (eight settings available).
+ or - Press one of the keys shown in idle mode Æ page 21.
Key label contrast
Select and confirm the option shown.
+ or - Keep pressing the key until the desired contrast is set.
i Save.
119
Individual phone configuration
Step by Step
Adjusting audio settings
Optimize the audio settings on your OpenStage for your
environment and according to your personal requirements.
Adjusting the receiving volume during a call
You are conducting a call.
+ or - Raise or lower the volume. Keep pressing the key until
the desired volume is set.
i Save.
Adjusting the ring volume
+ or - Press one of the keys shown in idle mode Æ page 21.
Ring volume
Confirm.
+ or - Raise or lower the volume. Keep pressing the key until
the desired volume is set.
i Save.
Adjusting the ring tone
+ or - Press one of the keys shown in idle mode Æ page 21.
Ring tone
Select and confirm the option shown.
+ or - To adjust the ring tone: Keep pressing the keys until the
desired tone is set.
i Save.
Adjusting the attention ring volume
If you are part of a team with trunk keys, other calls can
be signaled acoustically in the team during a call. You
will hear the attention ring.
+ or - Press one of the keys shown in idle mode Æ page 21.
Attention Ring Vol.
Select and confirm the option shown.
+ or - Raise or lower the volume. Keep pressing the key until
the desired volume is set.
i Save.
120
Individual phone configuration
Step by Step
Adjusting the speakerphone to the room
acoustics
To help the other party understand you clearly while you
are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "Quiet
room", "Normal room" and "Noisy room".
+ or - Press one of the keys shown in idle mode.
Speakerphone mode
Select and confirm the option shown.
+ or - To set the room type: Keep pressing these keys until
the setting you want appears on the screen.
i Save.
Language for system functions
N Open the Program/Service menu Æ page 27.
More features
g
Select and confirm the option shown.
Select language
Confirm.
Spanish
Select the language you wish to use (such as "Spanish")
and press the "OK" dialog key to confirm.
121
Testing the phone
Step by Step
Testing the phone
Phone functions, testing
You can test your phone’s functionality.
Prerequisite: The phone is in idle mode.
N Open the Program/Service menu Æ page 27.
Phone test
Select and confirm the option shown.
If everything is functioning correctly:
• all LEDs on the phone and on the key module flash
• your station number is displayed
• all pixels are active on the display
• the ring tone is audible
Checking the key assignment
You can check key assignment on your phone to determine which functions are assigned to which keys.
N Open the Program/Service menu Æ page 27.
Prog. feature key
Select and confirm the option shown.
S Press any key. The key assignment is displayed.
Exit
122
Select and confirm the option shown.
Different Displays in a HiPath 4000 Environment
Different Displays in a HiPath 4000
Environment
Depending on the system configuration, not all functions may appear on
the display exactly as shown in this document.
Depending on the system configuration, some display texts may differ
from the display texts described in this document.
Please refer to the following table for an overview of such texts:
HiPath 3000 Display
View callbacks
Pickup - directed
Caller list
Change Speed Dial
Call wait.term.
Call wait.term.off
Call wait.term.on
Silent ringing
HiPath 4000 Display
Display callbacks
Direct call pickup
Call log
Speed dialing
Camp-on termination
Camp-on deact.
Camp-on act.
Ringer cutoff
Description
Æ page 42
Æ page 43
Æ page 48
Æ page 52
Æ page 57
Æ page 77
123
Fixing problems
Step by Step
Fixing problems
Responding to error messages on the
screen
Invalid entry
Possible cause:
Station number is incorrect.
Possible reaction:
Enter correct station number.
Not authorized
Possible cause:
Locked function selected.
Possible reaction:
Apply to service personnel for authorization for relevant
function.
Currently not possible
Possible causes:
Dialed a non-existent station number. Called phone is
unplugged.
Possible reactions:
Enter correct station number. Call this station again later.
Invalid station number
Possible cause:
Dialed your own station number.
Possible reaction:
Enter correct station number.
Key memory is full
Possible cause:
The system currently has no free space for
external station numbers.
Possible reaction:
Try again later.
124
Fixing problems
Step by Step
Key affects other layer
Possible cause 1:
If "Clear other layer" appears on the menu:
you tried to program a function or internal station number with LED on a key that is already programmed on
the second layer (for example, external station number).
Possible reaction:
Confirm "Clear other layer" to save the station number/
function.
Possible cause 2:
If "Clear LED support" appears on the menu:
you tried to program a station number without LED display or an external station number on a key that already
is already programmed with an internal phone number
with LED display.
Possible reactions:
Confirm "Clear LED support" to save the station number. The existing internal station number remains on the
other layer without LED display.
Contact partner in the case of problems
Contact your service personnel if a fault persists for
more than five minutes, for example.
125
Fixing problems
Step by Step
Troubleshooting
Pressed key does not respond
Check if the key is stuck.
Telephone does not ring
Check whether the "Do not disturb" function is activated
on your telephone ("Do not disturb" appears on the
screen Æ page 21). If so, deactivate it Æ page 77.
You cannot dial an external number
Check whether you telephone is locked ("Not authorized" appears on the screen). If the phone is locked, enter your PIN to unlock it Æ page 81.
To correct any other problems
First contact the relevant service personnel. If the service personnel are unable to correct the problem, they
must contact Customer Service.
Caring for your telephone
•
•
•
•
126
Never allow the telephone to come into contact
with coloring, oily or aggressive agents.
Always use a damp or antistatic cloth to clean the
telephone. Never use a dry cloth.
If the telephone is very dirty, clean it with a diluted
neutral cleaner containing surfactants, such as a
dish detergent. Afterwards remove all traces of the
cleaner with a damp cloth (using water only).
Never use aggressive or alcohol-based cleansers on
plastic parts. The use of scouring agents is also forbidden.
Index
Index
Numerics
5-way navigator .......................................... 17
A
Activating door opener .............................. 45
Advisory message ..................................... 87
deleting .................................................... 87
Agents ........................................................ 111
Announcement ........................................... 53
Answering machine ................................... 91
call pickup ................................................ 46
Assigning a DID number ........................... 55
Associated dialing/dialing aid ................... 55
Associated service ..................................... 92
Attention ring volume .............................. 120
Audio controls ............................................. 16
Audio keys ................................................... 16
Automatic camp-on
preventing and allowing ........................ 57
Automatic connection setup .................... 54
Automatic line seizure ............................... 33
B
Busy override ........................................ 65, 78
C
Call
accepting ................................................. 30
from the answering machine ........... 46
accepting in a team .............................. 104
accepting, group ................................... 110
answering ................................................ 30
distributing ............................................. 111
entrance phone ....................................... 45
forwarding ............................................... 38
forwarding in a team ............................ 105
holding ...................................................... 59
in a team with trunk keys ................... 101
parking ...................................................... 58
pickup, directed ...................................... 43
rejecting ................................................... 35
retrieving from park ......................... 58, 59
transfer after announcement ............... 63
transferring ...................................... 37, 104
using DSS keys in a team ................... 103
Call charge assignment ............................. 76
Call charges
for another telephone ............................ 74
for your telephone .................................. 74
Call duration ................................................ 74
Call forwarding ............................................ 38
MSN in CO .............................................. 40
Call log ......................................................... 26
Call pop-up .................................................. 29
Call request ................................................. 26
Call volume .......................................... 30, 120
Call waiting .................................................. 65
accepting ................................................. 56
allowing .................................................... 57
preventing ................................................ 57
Call waiting (camp-on)
tone off ..................................................... 57
Call waiting on/off ...................................... 57
Call waiting tone on/off ............................. 57
Callback ........................................................ 41
Caller ID suppression ................................ 78
Caller list, using .......................................... 48
Calling a second party ............................... 36
Calls
recording .................................................. 62
Calls in queue ..................................... 88, 111
Central telephone lock .............................. 82
CFNR ............................................................ 39
Change number .......................................... 90
Changed phone .......................................... 90
Charges
for another telephone ............................ 74
for your telephone .................................. 74
Checking the key assignment ................ 122
Code dialing in ISDN .................................. 94
Conducting calls with a headset ............. 43
Conference .................................................. 36
Connection options .................................... 13
Connection setup
automatic ................................................. 54
Connection setup, automatic ................... 54
Consultation ................................................ 36
Control relays .............................................. 97
CSTA ............................................................ 96
127
Index
D
Details, fax .................................................. 91
Dialing
en-bloc ..................................................... 47
from the caller list .................................. 48
internal/external calls ............................. 33
on-hook dialing ........................................ 33
with DDS keys ........................................ 33
with speed dialing .................................. 52
with the dialing aid ................................. 55
Dialing aid
S0 bus ...................................................... 55
Dialing internal calls ................................... 33
Dialing numbers
from the internal directory .................... 49
from the LDAP database ...................... 50
using redial .............................................. 34
Direct inward system access (DISA) ...... 93
Direct station select .......................... 68, 103
Directory, internal ...................................... 49
DISA ............................................................. 93
Discreet calling ........................................... 54
display
for HiPath 4000 environment ............. 123
Display angle ............................................. 119
Display contrast ........................................ 119
Display icons ............................................... 21
Distributing calls ....................................... 111
Do not disturb ............................................. 77
Door release ............................................... 46
E
Editing a dial number ................................. 47
Editing dial inputs ....................................... 47
Editing the station number ....................... 47
En-bloc dialing ............................................ 47
Entrance telephone ................................... 45
External code .............................................. 33
F
Fax details ................................................... 91
Forwarding
MSN in CO .............................................. 40
multiple subscriber number (MSN) ..... 40
Forwarding MSN in CO ............................ 40
128
Free keys
programming ........................................... 67
Function keys ............................................. 16
Functions
activating/deactivating for another telephone ....................................................... 92
programming on a key .......................... 67
resetting ................................................... 91
using from the outside .......................... 93
G
General information ................................... 10
Graphic display ........................................... 21
icons indicating call status .................... 24
Group call .................................................. 108
H
Handsfree answerback ............................. 44
off .............................................................. 44
on .............................................................. 44
Headset ....................................................... 43
HiPath 5000
opening a door ...................................... 118
relays ...................................................... 117
Hold .............................................................. 59
Hotline .......................................................... 54
Hotline delayed ........................................... 54
Hunt group ................................................ 108
I
Icons ............................................................. 21
Illuminated display ................................... 119
Important information ................................. 3
Incoming calls ............................................. 26
Internal directory ........................................ 49
IP telephony .............................................. 113
K
Key modules ......................................... 14, 15
Keypad ......................................................... 19
Keypad dialing ............................................. 94
Keys
programming ........................................... 67
saving incomplete .................................. 67
Index
L
LAN telephony .......................................... 113
LDAP telephone database ........................ 50
Leaving an advisory message .................. 87
LED
trunk keys .............................................. 100
LED display
direct station selection keys ................. 18
function keys ........................................... 18
LED messages, understanding 68, 103, 106
Line seizure, automatic ............................. 33
Line utilization ............................................. 99
Location of the telephone .......................... 3
Locking all phones ..................................... 82
Locking/unlocking ...................................... 81
Loudspeaker ............................................... 31
M
Making external calls ................................. 33
Making mobile calls ................................... 89
Making trunk calls ...................................... 33
Message
answering ................................................ 86
deleting/displaying ................................. 85
receiving .................................................. 86
sending .................................................... 85
Move function ............................................ 90
Move with phone ....................................... 90
MULAP conference release ................... 102
MULAP keys, trunk keys .......................... 99
Multi-line telephone ................................... 11
Multiple subscriber number (MSN)
forwarding ............................................... 40
N
Night answer .............................................. 66
Number
saving ....................................................... 72
O
Open listening ............................................ 32
Opening a door ........................................... 45
with a code .............................................. 45
OpenStage Busy Lamp Field 40 ............. 15
OpenStage Key Module 40 ...................... 14
Operating instructions ................................. 2
Operating steps
programming on a key .......................... 70
Outgoing calls ............................................. 26
Overload ...................................................... 88
P
Parking a call ............................................... 58
Personal identification number ................ 83
Phone
locking another ....................................... 82
locking/unlocking centrally .................... 82
testing .................................................... 122
using another like your own ................. 89
Phone functions, testing ......................... 122
Phone settings .......................................... 119
Pickup (call) ......................................... 43, 110
PIN ................................................................ 83
for a telephone ........................................ 81
PIN, saving .................................................. 83
Placing a call on hold
in the team ............................................ 101
Primary line ................................................. 99
Private line ................................................... 99
Procedure
programming on keys ............................ 70
Program/Service menu ............................. 27
Programmable sensor keys ...................... 18
Programming free keys ............................. 67
Project calls ................................................. 76
Project code, account code ...................... 76
R
Radio paging equipment (PSE) ................ 98
Recall ............................................................ 63
Receiving volume ............................... 30, 120
Recording .................................................... 62
Redialing a number .................................... 34
from the caller list .................................. 48
Relays ........................................................... 97
Relocate ....................................................... 90
Reserve trunk ............................................. 54
Resetting functions .................................... 91
Resetting services ..................................... 91
Ring tone ................................................... 120
129
Index
Ring transfer
in an executive/secretary team .......... 107
Ring volume .............................................. 120
Ringer cutoff ............................................... 77
Ringing group ........................................... 110
Room monitor ............................................. 79
S
Second layer ............................................... 33
Secondary line ............................................ 99
Secret busy override ................................. 78
Sensors ........................................................ 97
Settings ...................................................... 119
Shared line .................................................. 99
Shift .............................................................. 33
Shift key ....................................................... 33
Silent monitor
no tone ..................................................... 78
Single-line telephone ................................. 11
Speaker call ................................................. 53
Speakerphone distance .............................. 3
Speakerphone mode ......................... 31, 121
Special dial tone ......................................... 77
Speed-dialing
dialing ....................................................... 52
saving station speed-dialing ................. 52
suffix-dialing ............................................ 52
system ..................................................... 52
Station number
assigning .................................................. 55
correcting ................................................. 47
deactivating display ............................... 78
suppressing ............................................. 78
Station speed-dialing ................................. 52
Status icons ................................................ 21
Suffix-dialing
automatic ................................................. 52
DTMF tone dialing ................................. 61
System speed-dialing ................................ 52
System-wide cancellation ......................... 91
T
Tel. data service ......................................... 95
Telephone
locking ...................................................... 81
locking/unlocking .................................... 81
130
Telephone database LDAP ....................... 50
Telephone maintenance ......................... 126
Telephone test ......................................... 122
Temporary phone ....................................... 89
Testing the telephone ............................. 122
Text
answering ................................................ 86
receiving .................................................. 86
Text message
deleting/displaying ................................. 85
sending .................................................... 85
Three-party conference ............................. 36
Timed reminder .......................................... 84
Timed reminder, answering ..................... 85
Toggle/Connect .......................................... 36
Toggle/connect
in the team ............................................ 102
Tone dialing ................................................. 61
Tone dialing (DTMF dialing) ...................... 61
Trace call ...................................................... 80
Transfer (call) ...................................... 37, 104
after announcement .............................. 63
Troubleshooting ....................................... 126
Trunk flash ................................................... 64
Trunk keys ................................................. 100
Trunk, reserving ......................................... 54
U
UCD ............................................................ 111
Unanswered calls ....................................... 26
User interface ............................................. 12
User support ............................................... 10
V
Variable call forwarding ............................. 38
W
Waiting calls ................................................ 88
Work time .................................................. 112
Overview of functions and codes (in alphabetical order)
Overview of functions and codes
(in alphabetical order)
The following table lists all available functions, as shown on the display. If configured (contact your service personnel), functions can be activated interactively (select + confirm), via
the Program/Service menu (select + confirm or enter a code), or with function keys.
Functions
(=display)
Account code
Advisory msg. on
Advisory msg. off
... Interactively
bd
;
;
... Via the Program/
Service menu
Æ page 27 N ... with key
bd
;
;
;
Code
*60
*69
X
#69
X
Headset
Answer call
X
;
Associated dial
Associated serv.
Call waiting
Waiting tone off
Waiting tone on
;
;
;
Call wait.term.on
Call wait.trm.off
Callback
View callbacks/Delete
Caller list
Save number
Conference
Start conference
Add party
End conference
View conf parties
Remove party
Drop last conf. party
X
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
*67
*83
*55
*87
X
X
#87
X
*490
X
#490
X
*58
X
X
X
#58
#82
X
*82
*3
X
X
#3
*491
131
Overview of functions and codes (in alphabetical order)
Functions
(=display)
Consultation
Return to held call
Quit and return
Transfer/Accept call
... Interactively
bd
;
;
;
;
Control Relay On (only for HiPath 3000)
Control Relay Off (only for HiPath 3000)
... Via the Program/
Service menu
Æ page 27 N ... with key
bd
Code
X
;
;
*0
*0
;
;
*90
X
#90
X
*494
X
*54
*54
X
*47
*945
*97
X
X
#97
X
*89
X
#89
X
*53
X
Data I/O Service
Directory
1=internal
2=LDAP (not for HiPath 500)
DISA
DISA intern (not for HiPath 500)
Discreet Call (not for HiPath 500)
DND on
DND off
;
;
;
;
;
;
;
;
;
;
;
Door opener on
Door opener off
DTMF dialing
En-bloc dialing
Dial
132
;
X
Overview of functions and codes (in alphabetical order)
Functions
(=display)
Forwarding on
1=all calls
2=external calls only
3=internal calls only
Forwarding off
... Interactively
bd
;
;
;
;
;
CFNR on
CFNR off
Trunk FWD on
Trunk FWD off
;
;
Forward Line: On
Forward Line: Off
HF answerback on
HF answerback off
Hotline
Join group
Leave group
In hunt group
Out of hunt group
;
;
;
;
;
;
Keypad dialing
Lock all phones
Lock phone
Unlock phone
Change PIN
Mute on
Mute off
Night answer on
Night answer off
Open door
Override
;
;
;
;
;
;
;
... Via the Program/
Service menu
Æ page 27 N ... with key
bd
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
Code
*1
*11
*12
*13
X
#1
X
*495
X
#495
X
*64
X
#64
X
*501
X
#501
X
*96
X
#96
X
*85
X
#85
X
*85*
X
#85#
X
*503
*943
*66
X
#66
X
*93
*52
X
#52
X
*44
X
#44
X
*61
X
*62
X
X
X
X
X
133
Overview of functions and codes (in alphabetical order)
Functions
(=display)
... Interactively
bd
... Via the Program/
Service menu
Æ page 27 N ... with key
bd
Code
Page (not for HiPath 500)
Answer page (not for U.S.)
Park a call
Retrieve call
Phone test
Pickup - directed
Pickup - group
Accept call
;
;
Prog. feature key
;
;
;
;
;
;
*940
*59
*57
X
;
*91
X
*59
*56
X
#56
X
Recording
X
Redial
X
Rejecting calls
Release
Relocate
Complete relocate
Reserve trunk
;
;
;
Reset services
Retrieve line
Ring Transfer: On
Ring Transfer: Off
Ringer cutoff on
Ringer cutoff off
;
;
Ringing group on
Ringing group off
Room monitor
Select language
Send message
View sent message
View messages
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
X
*9419
X
#9419
X
#0
X
*63
X
*502
X
#502
X
*98
X
#98
X
*81
X
#81
X
*88
X
*48
*68
X
#68
X
#68
X
Mailbox
X
Shift Key
X
134
Overview of functions and codes (in alphabetical order)
Functions
(=display)
... Interactively
bd
Show call charges (own telephone)
View call charges (other party’s telephone)
Silent monitor (not for HiPath 500)
Speaker call
Suppress call ID
Restore caller ID
Tel. data service
Temporary MSN (not for U.S.)
;
;
;
;
Temporary Phone
Timed reminder on
Timed reminder off
Toggle/Connect
Trace call
Transfer
Trunk flash
(not for HiPath 500)
;
;
... Via the Program/
Service menu
Æ page 27 N ... with key
bd
;
;
;
;
;
;
;
;
;
;
;
;
Code
*65
X
X
*944
*80
X
*86
X
#86
X
*42
*41
*508
*46
X
X
X
#46
X
*2
*84
X
*51
X
*401
X
#401
X
*402
X
#402
X
*403
X
#403
X
*404
X
#404
X
*405
*7
*92
X
X
UCD
Log on
Log off
Available
Not available
Work on
Work off
UCD night on
UCD night off
Calls in queue
Use speed dialing
Change Speed Dial? (station)
;
;
;
;
;
;
;
;
;
;
;
X
X
135
Reference No.:
A31003-S2000-U101-3-7619
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
© Siemens Enterprise
Communications GmbH & Co. KG
Hofmannstr. 51,
D-81359 München
The information provided in this document
contains merely general descriptions or characteristics of performance which in case of
actual use do not always apply as described
or which may change as a result of further
development of the products. An obligation
to provide the respective characteristics shall
only exist if expressly agreed in the terms of
contract. Subject to availability. Right of
modification reserved. The trademarks used
are owned by Siemens Enterprise
Communications GmbH & Co. KG or their respective owners.