Beltone TV Link 2 Troubleshooting guide

Beltone Direct
TV Link 2
Instructions for use
Welcome
Congratulations on your purchase of a Beltone Direct TV Link 2.
TV Link 2 will provide you with high quality streamed audio from
your TV, HiFi stereo, personal computer or similar device directly
to your hearing instruments.
Please read this manual carefully to fully benefit from the
TV Link 2. Ask your hearing care professional if you have any
questions.
For further information you can also visit the
www.beltone-hearing.com web site.
For your safety, carefully read the chapter Important Information,
on pages 28-29
Model: SAS-3
FCC ID: X26SAS-3
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Statement:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
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Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from
the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications can void the user’s authority to operate
the equipment.
Intended use
TV Link 2 is intended to enable Beltone wireless hearing instrument users to better follow TV or other audio programs. The essential performance of the TV Link 2 is to transfer signals from a
TV set or other audio device to a Beltone wireless hearing instrument.
List of countries
Products are intended for sale in countries within European Economic Area as well as Switzerland.
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National restrictions:
Norway: You are not allowed to operate the equipment within 20
km of the centre of Ny Ålesund.
This product is in compliance with the following regulatory standards:
In EU : The device conforms to the Essential Requirements according to - Annex I of Council Directive 93/42/EE C for medical
devices (MDD) and essential requirements and other relevant provisions of Directive 1999/5/EC (R&TTE). The declaration of conformity may be consulted at www.beltone-hearing.com.
In US: FCC CFR 47 Part 15, subpart C.
Other identified applicable international regulatory requirements
in countries outside EU and US. Please refer to local country requirements for these areas.
The product is categorized as receiver category 2 according to
EN 300 328.
Model: SAS-3
IC: 6941C-SAS3
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
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Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept
any interference, including interference that may cause undesired
operation of the device.
L’exploitation est autorisée aux deux conditions suivantes: (1)
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur
de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.
In JP:
This device has been granted a designation number by Ministry of
Internal Affairs and Communications under “Ordinance concerning Technical Regulations Conformity Certification etc. of Specified Radio Equipment (特定無線設備の技術基準適合証明 等に
関する規則)” Article 2-1-19 “This device should not be modified
(otherwise the granted designation number will be invalid)“.
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Contents
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Pairing to your hearing instruments. . . . . . . . . . . . . . . . . . . . . 18
Start and stop streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adjustable delay mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Important Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
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Description
1
Micro-USB power socket
2
Pairing button
3
Mono/stereo switch
4
Analogue mini-jack audio input
5
Optical (Toslink) audio input
6
Coaxial audio input
3
2
8
6 1
4 5
7
Increase volume
8
Decrease volume
9
Power light (green)
11
10 Activity light (yellow)
11 Wall plug
12 Mini-USB plug
8
7
12
9
10
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Getting Started
Installing the TV Link 2
Depending on your TV, HiFi stereo, computer or other audio setup, the installation of TV Link 2 may be done in several ways described in the following section. The following steps will guide you
through the pairing and connecting process, which can be easily
accomplished by almost anyone. Start by connecting cables between the TV Link 2 and the audio source and finish by pairing the
TV Link 2 to your hearing instruments.
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The TV Link 2 supports both analogue and digital audio
input. Please read the following sections for information about
supported audio formats and how to connect the TV Link 2 to
audio sources.
Connecting the TV Link 2 to an analogue audio source (E.g.
TV or HiFi stereo)
1. Connect the power supply to the wall socket and insert the
cable into the micro-USB socket on the TV Link 2
2. Insert the male stereo mini-jack on the audio cable into the
female stereo mini-jack input on the TV Link 2 (4 on page 8)
3. Plug the other end audio cord into the ”AUDIO OUT” terminals
on the audio source
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4. The ”AUDIO OUT” is usually marked ”L – R” for left and right,
and can usually be found on the back of the audio source
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Note: With this installation, most audio sources will send
sound to both hearing instruments and additional speakers
connected to the audio source simultaneously. On some audio
sources you can adjust the balance between the AUDIO OUT and
the speakers – consult your audio source manual for instructions.
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Alternative analogue audio cable installations:
If it is not possible to connect the TV Link 2 to the AUDIO OUTPUT
of the audio source using the red and white plugs, the following
installation alternatives can be used:
Mini-jack adaptor:
1. Connect the power supply to the wall socket and insert the
cable into the micro-USB socket on TV Link 2
2. Insert the male stereo mini-jack on the audio cable into the
female stereo mini-jack input on the TV Link 2 (4 on page 8)
3. Connect the stereo mini-jack adapter to the red and white
plugs at the other end of the audio cable
4. Plug the stereo mini-jack adapter into the audio sources’
”HEADPHONE” output terminal, or alternatively into your computers’ audio terminal
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Note: The HEADPHONE output terminal is usually located
on the side or front of the audio source. When using the HEADPHONE terminal, usually only the person wearing the hearing instruments will hear the sound, and audio source speakers are
muted.
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If muted speakers are not desired, please refer to the first installation, or the one on the following page. Your audio source may
support speakers and HEADPHONE being on simultaneously;
check your audio source manual for instructions.
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Scart adapter:
1. Connect the power supply to the wall socket and insert the
cable into the micro-USB socket on TV Link 2
2. Insert the male stereo mini-jack on the audio cable into the
female stereo mini-jack input on the TV Link 2 (4 on page 8)
3. Connect the scart adapter to the red and white plugs at the
other end of the audio cable
4. Plug the scart adapter into the audio source’s scart terminal
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Note: The scart output terminal is usually located on the
back or side of the audio source.
Please consult the manual of your
audio source if additional configuration of the scart output is needed.
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Connecting the TV Link 2 to a digital audio source (E.g. TV
or HiFi stereo)
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The TV Link 2 supports both analogue and digital audio
input. When using digital audio input the following formats are
supported:
Stereo PCM
- Sample rate: Up to 192 kHz
- Sample resolution: Up to 32 bit
Dolby Digital
- Channels: Max 5.1
- Bitrate: 32 kbs to 640 kbs
- Sample rate: 32, 44.1 and 48 kHz
Note: Dolby Digital Plus (requiring an HDMI interface), Dolby TrueHD, Dolby Pro Logic, Dolby Digital EX, Dolby Digital Surround EX,
and AAC (Advanced Audio Codec) are not supported.
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Using the optical (Toslink) audio input
1. Connect the power supply to the wall socket and insert the
cable into the micro-USB socket on TV Link 2
2. Insert one of the plugs on the optical audio cable into the optical audio input socket (5 on page 8) on TV Link 2
Note: Most optical cables are delivered with a small protective
cap to protect the tip of the cable. Please remove this protective cap before inserting the cable
3. Plug the other end of the optical audio cable into the “Digital
Audio Out/Optical” on your audio source
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Using the coaxial audio input
1. Connect the power supply to the wall socket and insert the
cable into the micro-USB socket on TV Link 2
2. Connect one of the plugs on the coaxial audio cable to the
coaxial plug (6 on page 8) on TV Link 2
3. Plug the other end of the coaxial audio cable into the “Digital
Audio Out/Coaxial” on your audio source
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Pairing to your hearing instruments
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Note! The following information is intended primarily for your
hearing care professional, who in most cases will complete the
necessary tasks before the TV Link 2 can be used with your hearing instruments. However, the process is designed to be simple
and most people can do it themselves.
It is possible to pair up to three streaming devices - e.g. two TV
Links and one Beltone Direct Personal Audio Link (optional accessory) - with a given pair of hearing instruments. Therefore channel
1, 2 or 3 must be selected when starting the pairing process.
Pairing the TV Link 2 in channel 1
1. Make sure that the TV Link 2 power supply is plugged into a
wall socket and that the green light indicator on the front of the
TV Link 2 (9 on page 9) is ON. Your hearing instruments must
be OFF - open the battery door
2. Press the pairing button on the TV Link 2 (2 on page 8)
once. The yellow light indicator on the front of the TV Link 2
(10 on page 9) will now blink once every 2 seconds to indicate
that the TV Link 2 is ready to be paired in channel 1. Your TV
Link 2 will remain in pairing mode for 20 seconds
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3. While pairing mode is activated, close the battery doors of
both hearing instruments and make sure they are ON. A successful pairing will be indicated by an audible melody being
played in both hearing instruments. You are now ready to use
the TV Link 2
Pairing the TV Link 2 in channel 2
1. Press the pairing button twice. The yellow light indicator on the
front of the TV Link 2 will now blink twice every 2 seconds to
indicate that it is ready to be paired in channel 2
2. While in pairing mode close the battery doors on the hearing
instruments
Pairing the TV Link 2 in channel 3
1. Press the pairing button three times. The yellow light indicator
on the front of the TV Link 2 will now blink three times every 2
seconds to indicate that it is ready to be paired in channel 3
2. While in pairing mode close the battery doors on the hearing
instruments
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Pairing blinking pattern:
Pairing button
pushes
20
Light indicator pattern
Channel
Start and stop streaming
Turn on the TV, HiFi Stereo, computer or other audio device connected to TV Link 2. Make sure your hearing instruments are
turned on as well. Streaming may be started in one of two ways.
1. Press and hold the push button on either hearing instrument
for about three seconds. This must be done separately on
both hearing instruments, in order to hear streamed audio in
both ears, unless your hearing instruments have been set up
with Ear to Ear synchronisation. Once TV Link 2 has been connected, an audible melody will play in your hearing instruments
and will be followed by the streamed sound
2. If you have a Beltone Direct Remote Control (optional), simply
press the streaming button on this Remote Control. Once the
hearing instruments connect to TV Link 2, an audible melody
will play in both ears to confirm the presence of streamed audio
and a streaming icon will appear in the display. The streamed
sound can now be heard in your hearing instruments
Start streaming on a 2nd or 3rd TV Link 2 unit
If more than one TV Link 2 device is available, you may press the
streaming button on the Remote Control a 2nd or 3rd time, depending on which TV Link 2 device you want to listen to.
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TV
Home button
Program (P) button
Streaming button
Connected to TV
Up to 3 TV Link 2 units are initially labeled by letter designator A,
B or C, and the streaming device in use is shown on the Remote
Control display.
If you do not have a Remote Control, press and hold the push
button for about 3 seconds on the hearing instrument a 2nd or
3rd time to access the 2nd or 3rd streaming unit.
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Stop streaming
Shortly press the push button on either hearing instrument. This
will cancel streaming on the side pressed and return to the last
program used.
Note: If your hearing instruments have Ear to Ear program synchronisation, enabled a press on one side will take both hearing
instruments back to the last program used.
With the Beltone Direct Remote Control (optional) you just have
to press the “P” button, located in the center of the key pad. This
will return the hearing instruments to the last program used. You
may also press the home button to return to your default settings.
If you are using the telephone with Beltone Direct Phone Link 2
or Auto-Phone, streaming from the TV Link 2 will be temporarily
disrupted. When you have ended your phone call, streaming will
resume.
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Note! You may get out of range (>7m) from your TV Link 2.
If you get back in range within 5 minutes, your hearing instruments will automatically reconnect and continue streaming.
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Controls
Adjust volume
The TV Link 2 is designed to provide a comfortable listening level
from the moment it is activated. However, for some devices or
listening environments it may be desirable to adjust the listening
volume, and doing so can be accomplished in a variety of ways.
Keep in mind that volume adjustments on the TV Link 2 apply to
the streamed signal only, not the volume of normal environmental
sounds.
Use the “+” and “-“ keys (7 and 8 on page 9) to adjust volume to
a comfortable level. Make sure that your hearing instruments are
comfortably adjusted before you change the settings with the volume control. In most cases this adjustment should only be made
one time, as TV Link 2 will store the latest set volume level.
Use the Beltone Direct Remote Control 2 (optional) to adjust both
the streaming volume level and the hearing instrument microphone volume level in the hearing instrument*. Ask your hearing
care professional for more information about this accessory.
The volume can, in some cases, be further adjusted at the signal
source, for example by turning the TV volume down. This will adjust the volume of the streamed sound transmitted wirelessly to
*Adjustment of both hearing instrument and streaming volume is only
available with Beltone Direct Remote Control 2.
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the hearing instruments. Adjusting the TV volume will affect the
listening volume in the room as well.
Mono/stereo control
The two-position switch (3 on page 8) may be used to set Stereo
(two channels) or Mono (one channel) audio streaming. For binaural fittings, the switch should preferably be set to the Stereo position. For monaural fitting it should be set to the Mono position.
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Adjustable delay mode
In rare cases there may be a misalignment between the audio
streamed to the hearing instruments and the sound coming from
the TV speakers (echo) or even a misalignment between the
streamed audio and the TV picture (lip-sync). This may be evident in more complex audio setups where the TV Link 2 is not
connected directly to the TV (e.g. through a set-top box or other
auxiliary unit).
To overcome such misalignments the streaming delay from the
TV Link 2 can be adjusted as follows:
1. Make sure that the TV Link 2 is turned on and that your hearing
instruments are receiving the streamed audio
2. Press and hold the pairing button (2 on page 8) for 3 seconds.
Now the TV Link 2 will enter into the adjustable delay mode,
where the green light indicator on the front of the TV Link 2 will
blink once every 2 seconds. The yellow light indicator will be
on whenever an audio signal is present
3. Use the “+” and “-“ key (7 and 8 on page 9) on the top of the
TV Link 2 to increase or decrease the delay of the streamed
signal in 10 ms steps. The streamed signal can be delayed in
the range of 0-250 ms
4. When the optimal alignment between the audio streamed to
the hearing instruments and the sound coming from the TV
26
speakers or alignment between the streamed audio and the
TV picture has been reached, press and hold the paring button for 3 seconds. Now the TV Link 2 will resume normal operation, indicated by the green light indicator being constantly
on
The offset set in adjustable delay mode will be stored in the TV
Link 2.
If you do not exit the adjustable delay mode by pressing and holding the pairing button down for 3 seconds, the TV Link 2 will automatically resume normal operation after 30 minutes.
To reset the delay to 0 ms (factory setting), press and hold the
pairing button while simultaneously powering on the TV Link 2.
Important Information
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Maintenance and Care
Clean the TV Link 2 using a damp cloth. Never use household
cleaning products (laundry detergent, soap, etc.) or alcohol to
clean the device.
When the TV Link 2 is not being used for longer periods of time,
unplug the power supply from the wall socket.
27
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General warnings
• Keep the TV Link 2 out of reach of children under 3 years.
• The TV Link 2 uses low-powered digitally coded transmissions in order to communicate with other wireless devices.
Although unlikely, nearby electronic devices may be affected.
In that case, move the TV Link 2 away from the affected electronic device.
• Use the TV Link 2 only with the power supply unit that has
been supplied together with the product. The use of any other
types may damage or destroy the product and could be dangerous. Use of other power supplies may invalidate any approval or warranty.
• When you disconnect the power cord, grasp and pull the plug,
not the cord
• Never use a power supply that is damaged
• Do not attempt to disassemble the power supply as it may
expose you to dangerous electric shock
• Do not use the power supply outdoors or in damp areas
• When using the TV Link 2 and the device is affected by electromagnetic interference, move away from the source.
28
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General precautions
• Your hearing instrument and the TV Link 2 were given a unique
communication network code during the fitting. This ensures
that TV Link 2 will not affect hearing instruments worn by others.
• High-powered electronic equipment, larger electronic installations and metallic structures may significantly reduce the
operating range.
• Use only original Beltone accessories.
• Do not make any changes or modifications to the TV Link 2.
• Opening the TV Link 2 might damage it. If problems occur
which cannot be resolved by following the remedy guidelines
in the troubleshooting section of this user guide, consult your
hearing care professional.
• The TV Link 2 may only be repaired by an authorized service
center.
• Do not use the TV Link 2 in areas where RF transmission is
prohibited, e.g. airplanes etc.
• Only connect the TV Link 2 to connections for which it is explicitly intended.
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Technical specifications
Operating range:
Up to 7 meters
Power supply:
External wall adapter
Wireless:
2.4 GHz
Operating temperature:
0 to 55 °C
Storage temperature:
-20 to 60 °C
Temperature test, transport and storage information
The product is subject to various tests in temperature and damp
heating cycling between -25 °C and +70 °C according to internal
and industry standards.
Warranty
The TV Link 2 is covered by a limited warranty issued by the manufacturer for a period of 12 months from the day of the original
purchase. Please notice that extended warranties may apply in
your country. Please contact your local hearing care professional
for more information.
What is covered by this warranty?
Any electrical component, that because of workmanship, manu30
facturing or design defects fails to function properly under normal
use during life of this warranty will be replaced or repaired at no
charge for parts or labour when returned to the point of purchase.
If it is determined that repair is not feasible, the entire unit may be
replaced with an equivalent unit upon mutual agreement of the
hearing care professional and the customer.
What is not covered by this warranty?
Problems arising from improper handling or care, excessive use,
accidents, repairs made by an unauthorized party, exposure to
corrosive conditions or damage due to foreign objects entering
the device are NOT covered by the limited warranty and may void
it. The above warranty does not affect any legal rights that you
might have under applicable national legislation governing sale
of consumer products. Your hearing care professional may have
issued a warranty that goes beyond the clauses of this limited
warranty. Please consult your hearing care professional for further information.
Serial number:
Date of purchase:
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TROUBLESHOOTING GUIDE
SYMPTOM
CAUSE
The streaming button on the The TV Link 2 and hearing
Remote Control is pressed instruments have not been
but with no effect at all paired
The Remote Control and
hearing instruments are not
within wireless range
The push button on the The TV Link 2 and hearing
hearing instrument has been instrument have not been
pressed for more than 3 sec- paired
onds but with no effect at all
The pairing button on the The TV Link 2 and hearing
TV Link 2 is pressed but no instrument are not within wirepairing melody is played in less range
the hearing instrument
The TV Link 2 and hearing
instrument have not been simultaneously in pairing mode
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POSSIBLE REMEDY
Carry out pairing process
Ensure that Remote Control and hearing instruments are
within wireless range and activate streaming again
Carry out pairing process
Ensure that the TV Link 2 and hearing instruments are within
wireless range, and repeat pairing process
Repeat pairing process and ensure that the battery doors on
both hearing instruments are closed within 20 seconds after
the pairing button has been pressed on the TV Link 2
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SYMPTOM
CAUSE
The streaming button on the
Remote Control is pressed
but no streamed audio signal
is found when searched for
(indicated by an ’X’ icon on the
display)
The TV Link 2 and hearing
instruments are not within
wireless range
The TV Link 2 is not cabled
correctly to the TV
The TV Link 2 is powered
off or the sound from the TV
output has been muted
There is no sound in the hearing instruments although it is in
the streaming program
The TV Link 2 and hearing
instruments are not within
wireless range
The TV might have been
powered off or the sound
from the TV has been
muted
The sound from the
TV Link 2 is distorted
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The audio input level from
the TV is too high
POSSIBLE REMEDY
Ensure that TV Link 2 and hearing instruments are within
wireless range and activate streaming again
Connect the cable between the TV Link 2 and the TV correctly and activate streaming again
Power on the TV Link 2 or unmute the TV and activate
streaming again
Ensure that the TV Link 2 and hearing instruments are within
wireless range
Power on or unmute the TV
Adjust the volume using the volume button on the TV Link 2
until the sound is no longer distorted
35
SYMPTOM
CAUSE
The volume level from the
TV Link 2 is very low
The audio input level from
the TV is too low
The sound from the
TV Link 2 is distorted or dropouts occur from time to time
The TV Link 2 and hearing
instruments are on the
edge of the wireless range
The TV Link 2 and hearing
instruments are not within
sufficient ”line-of-sight”
The sound from the
TV Link 2 is not synchronized
with the TV picture
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Your TV is not able to synchronize the sound from
the selected audio outputs
and the picture
POSSIBLE REMEDY
Adjust the volume using the ”+” and ”-” keys on the TV Link 2
until the sound is sufficiently loud
Move a little closer to the TV Link 2
Ensure that the TV Link 2 is placed in an adequate position,
and that you are within normal reach without any significant
obstacles obstructing the streaming
If possible, try using another audio output from your TV.
Alternatively, follow the instructions in the “Adjustable delay
mode” section of this user guide. If this does not help, contact
your TV dealer
The TV Link 2 audio streaming has almost no latency and
does not contribute itself to any lip sync error
37
SYMPTOM
CAUSE
The sound from the
TV Link 2 is not synchronized
with the sound from the TV
loudspeakers
Your TV is not able to synchronize the sound from
the selected audio outputs
with the sound from the TV
loudspeakers
The sound from the hearing
instruments is either too low or
too high
The audio input level is not
suitable for listening
A hearing instrument unintentionally drops out of the streaming program
The TV Link 2 and hearing
instruments have been out
of wireless range for more
than 5 minutes
The battery in the hearing
instrument is so depleted
that it no longer supports
audio streaming
38
POSSIBLE REMEDY
If possible, try using another audio output from your TV.
Alternatively, follow the instructions in the “Adjustable delay
mode” section of this user guide. If this does not help, contact your TV dealer
The TV Link 2 audio streaming has almost no latency and
does not contribute itself to any echo effects
Adjust the volume using the ”+” and ”-” keys on the TV Link 2
until the sound is suitable.
Alternatively, use the ”+” and ”-” keys on the Remote Control
(optional) for this operation
Ensure that TV Link 2 and hearing instruments are within
wireless range and activate streaming again
Replace the battery in the hearing instrument with a new one
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Notes:
40
Notes:
41
Be aware of information marked with the warning symbol
i
WARNING points out a situation that could lead to serious injuries,
CAUTION indicates a situation that could lead to minor
and moderate injuries
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Advice and tips on how to handle your Beltone Direct
accessory better.
Equipment includes RF transmitter
Product is a Type B applied part
42
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Manufactured under license from Dolby Laboratories. Dolby
and the double-D symbol are trademarks of Dolby Laboratories.
Please ask your local hearing care professional concerning disposal of your Beltone Direct accessory
Any issues relating to the EU Medical Device Directive 93/42/EEC
and R&TTE Directive 1999/5/EEC should be directed to GN Hearing A/S, Lautrupbjerg 7, DK 2750 Ballerup, Denmark
43
Beltone
8001 E. Bloomington Freeway
Bloomington, MN 55420-1036
1-800-BELTONE
400264011 Rev.A
© Beltone 2013
Beltone Canada
301 Supertest Road
Toronto, Ontario M3J 2M4
Canada
1-800-387-3744
www.beltone.com