Dimplex DFG2562 Owner`s manual

Owner’s Manual
Model
DFG2562
DFG253A
IMPORTANT SAFETY INFORMATION: Always read this manual first
before attempting to install or use this fireplace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com
7210580100R09
Table of Contents
Welcome & Congratulations . . . . . . . . . . . . . . . . . . 3
Important Instructions. . . . . . . . . . . . . . . . . . . . . . . . 4
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacement Parts. . . . . . . . . . . . . . . . . . . . . . . . . 17
Always use a qualified technician
or service agency to repair
this fireplace.
! NOTE: Procedures and
techniques that are considered
important enough to
emphasize.
CAUTION: Procedures
and techniques which, if not
carefully followed, will result in
damage to the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of fire,
serious injury, or death.
2
www.dimplex.com
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
fireplace from Dimplex, the world leader in electric fireplaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a
possible electric shock, fire hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your fireplace.
MODE L
MOD.
S E R IAL No.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at:
OR
 www.dimplex.com/customer_support
For Troubleshooting and Technical Support
 Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial number ready. (See above)
3
IMPORTANT INSTRUCTIONS
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before using the electric fireplace.
② The heater is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The trim
around the heater outlet becomes
hot during heater operation.
③ Extreme caution is necessary when any heater is used by
or near children or invalids and
whenever the unit is left operating
and unattended.
④ Always unplug the electric
fireplace when not in use.
⑤ Do not operate any heater after
it malfunctions. Disconnect power
at the service panel and have the
heater inspected by a reputable
electrician before reusing.
⑥ Do not operate any unit with
a damaged cord or plug, or if the
heater has malfunctioned, or if
the electric fireplace has been
dropped or damaged in any manner, contact Dimplex Technical
Service at 1-888-346-7539.
4
⑦ Do not use outdoors.
⑧ The electric fireplace is not
intended for use in bathrooms,
laundry areas and similar indoor
locations. Never locate heater
where it may fall into a bathtub or
other water container.
⑨ Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners, or the like.
Arrange cord away from traffic area and where it will not be
tripped over.
⑩ To disconnect the unit, turn the
controls off, then remove the plug
from the outlet
⑪ Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or fire, or
damage to the heater.
⑫ To prevent a possible fire, do
not block air intake or exhaust in
any manner.
⑬ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or flammable
liquids are used or stored.
⑭ Do not modify the electric fireplace. Use it only as described
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IMPORTANT INSTRUCTIONS
in this manual. Any other use not
recommended by the manufacturer may cause fire, electric shock
or injury to persons.
⑰ Do not burn wood or other materials in the electric fireplace.
⑮ To reduce the risk of electric
shock, this appliance has a polarized plug (one blade is wider than
the other). This plug will fit in a
polarized outlet only one way. If
the plug does not fit fully in the
outlet, reverse the plug. If it still
does not fit, contact a qualified
electrician to install the proper
outlet. Do not change the plug in
any way.
⑲ Always use a certified electrician should new circuits or outlets
be required.
⑯ Always plug heaters directly
into a wall outlet/receptacle.
Never use with an extension cord
or relocatable power tap (outlet/
power strip).
⑱ Do not strike the fireplace
glass.
⑳ Always use properly grounded,
fused and polarized outlets.
㉑ Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
㉒ When transporting or storing the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE
SAVE THESE INSTRUCTIONS
5
IMPORTANT INSTRUCTIONS
!
NOTE: This equipment has been
tested and found to comply with
the limits for Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and
can radiate radio frequency energy
and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
or television reception, which can be
determined by turning the equipment
off and on, the user is encouraged to
try to correct the interference by one or
more of the following measures:
WARNING: Remote control
contains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in fire or mix
with used or other battery types - may
explode or leak causing injury.
! NOTE: Changes or modifications
not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.
· Reorient or relocate the receiving
antenna.
· Increase the separation between
the equipment and the receiver.
· Connect the equipment into an
outlet on a circuit different from that
to which the receiver is connected.
· Consult the dealer or an
experienced radio/TV technician for
help.
Operation is subject to the following
two conditions: (1) this device may not
cause interference and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
6
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Installation
fireplace in a carpeted area, place
a one-piece, solid, flat surface
under the fireplace. Ensure that
both of the feet rest securely on
this surface.
! NOTE: The dimensions of the
firebox are 26 in. (661 mm)
wide X 18 ⅞ in. (480 mm) high
X 8 ¾ in. (223 mm) deep. The
firebox does not require any
additional venting.
Mantel Installation
Install the fireplace into the
mantel (refer to mantel assembly
instructions).
! IMPORTANT: If not using a
Dimplex mantel, the fireplace
must be installed in an enclosure
with the following minimum internal/opening dimensions - Figure
1.
Figure 1
18 ¼ in.
(464 mm)
WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk
of fire, electric shock or injury to
persons.
WARNING: Construction
and electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of fire, electric
shock and injury to persons.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of fire,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: To reduce the risk
of fire, do not store or use gasoline or other flammable vapors or
liquids in the vicinity of the heater.
CAUTION: Clearance for air
circulation beneath the fireplace insert is provided by 2
rubber feet.
Do not install the fireplace
insert directly on carpet or
similar surfaces which may
restrict air circulation.
CAUTION: If installing the
9 in.
(229 mm)
24 ½ in.
(622 mm)
7
Installation
New Wall Construction
1. Mark the desired location on
the floor and store the fireplace in a safe, dry and dust
free location.
2. Use studs to frame an opening of 24 ½ in. (622 mm) wide
X 18 ¼ in. (463.6 mm) high
X 8 ⅞ in. (225.5 mm) deep.
(Figure 1)
Option #1 - The power cord can
be lead from behind the trim
and along the wall to an outlet
near the fireplace.
Option #2 - A new outlet can be
installed inside the new frame
construction. Plug the unit into
a 15 Amp/120 Volt outlet.
! NOTE: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not essential in all cases. A dedicated circuit will be required
if, after installation, the circuit
breaker trips or fuse blows
on a regular basis when the
heater is operating. Additional
appliances on the same circuit
may exceed the current rating
of the circuit breaker.
Option #3 - Hardwire
1. Wire a dedicated, properly
8
Figure 2
Figure 3
fused circuit with 120 Volt, 15
Amp rating. Allow up to 8 feet
of service cable for connecting power supply to junction
box on fireplace when installing after finishing wall.
CAUTION: Use two conductor, non-metallic sheath cable
with ground wire (3 wires total)
for the incoming power supply on
fireplace inserts. Use appropriate
wire to meet local and national
electrical codes for rated power
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Installation
consumption.
2. Remove the outer jacket and
strip the individual conductor
from the end.
3. Loosen the screw securing
the junction box cover and
remove the cover.
4. Take the cables out from the
junction box, loosen the two
wire twist nuts and remove
the cord set (Figure 2).
5. Route the power supply wire
through the knockout on supplied alternative junction box
cover and secure with a wire
clamp (not supplied) (Figure
3).
6. Connect the black wire (live)
from the unit to the black wire
from power supply (Figure 3).
7. Connect the white wire
(neutral) from the unit to the
white wire from power supply
(Figure 3).
8. Connect the green wire
(ground) from the unit to the
green wire from power supply
(Figure 3).
9. Place all connectors inside
the unit and secure the junction box cover to unit. Ensure
that the cable clamp grips
only the jacket of service
cable.
CUTOUT
N
M
ELEMENT
THERMOSTAT
CAPACITOR
BLOWER
MOTOR
LED CONTROL
BOARD
N
HEAT ON/OFF
SWITCH
L
SWITCH OUT
L1
LED LIGHT ASSEMBLY
Wiring
M
FLICKER
MOTOR
9
Installation
Final Steps
Carefully pour and evenly distribute the supplied glass rock media
on the front tray of the firebox
(Figure 4). Once complete, hang
the front glass assembly on the
mounts of the firebox.
Figure 4
Mounts
Front glass
Hooks
Operation
WARNING: This electric
firebox must be properly installed
before it is used.
Manual Controls
A. 3-Position Switch
The switch has two On positions
marked “ I ” and “ II ”.
The “ I ” position is for manual operation. In this position the built-in
remote control is by-passed.
The “ II ” position is for operating
the unit with the provided remote
control. When in the remote
control (“ II ”) position the unit is
operated with the ON and OFF
buttons of the remote control.
When the switch is in the center
“ O ” position the unit is off.
10 B. Heater On/Off Switch
The Heater On/Off Switch supplies power to the heater fan
and the heater element. When the
switch is in the On position, the
heater operates if the thermostat
calls for heat.
C. Heater Thermostat Control
To adjust the temperature to your
individual requirements, turn the
thermostat control clockwise all
the way to turn on the heater.
When the room reaches the desired temperature, turn the thermostat knob counter-clockwise
until you hear a click. Leave in
this position to maintain the room
temperature at this setting. For
additional heat, turn clockwise unwww.dimplex.com
Operation
Figure 5
C
B
A
CAUTION: If you need to
continuously reset the heater,
disconnect power and call
Dimplex customer service at
1-888-DIMPLEX
(1-888-346-7539).
Remote Control
til you hear the click again and the
heater will turn on.
! NOTE: The heater on your
fireplace may emit a slight,
harmless odor when first used.
This odor is a normal condition
caused by the initial heating of
internal heater parts and will
not occur again.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the fireplace off and it will not come back
on without being reset. It can be
reset by switching the Three Position On/Off switch to Off and waiting five minutes before switching
the unit back on.
The fireplace is supplied with an
integrated on/off remote control
(Figure 6)
! NOTE: Ensure that the fireplace's Three Position switch
is set to the remote control
(“II”) setting (Figure 6A).
To operate, push the ON button
to turn fireplace on, push the OFF
button to turn the fireplace off.
Remote Initialization/Reprogramming
In the event that your remote
control ceases to operate your
fireplace, follow these steps to
re-initialize the remote control and
the remote control receiver in the
fireplace:
1. Place the 3-Position Switch
(Figure 6A) in the Off (“ O ”)
position.
2. Wait a minimum of five (5)
seconds and then place the
3-Position Switch in the remote (“ II ”) position.
11
Operation
Figure 6
On
Button
Off
Button
Battery
Battery
Cover
Battery Replacement (Figure 7)
To replace the battery:
1. Slide battery cover open on
the remote control.
2. Install one (1) 12-Volt (A23)
battery in the battery holder.
3. Close the battery cover.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
3. Within 10 seconds of changing the switch position, press
the ON button located on the
remote control (Figure 6).
This will synchronize the remote control and the remote
control receiver.
! NOTE: You will have only 10
seconds to perform this last
step. Failure to do so will result
in these steps needing to be
followed again.
12 www.dimplex.com
Maintenance
WARNING: Disconnect power
before attempting any maintenance or cleaning to reduce
the risk of fire, electric shock
or damage to persons.
! NOTE: The fireplace should
not be operated with an accumulation of dust or dirt on or in the
unit, as this can cause a build up
of heat and eventual damage. For
this reason the heater must be
inspected regularly, depending
upon conditions and at least at
yearly intervals.
Fireplace Surface Cleaning
To remove fingerprints or other
marks, the exterior finish can be
cleaned with a damp cloth with
a mild detergent. The surface
should be completely dried with
a lint free cloth to prevent water
spots.
Glass Cleaning
The front glass is cleaned in the
factory during the assembly operation. During shipment, installation, handling, etc., the front
glass may collect dust particles,
these can be removed by dusting
lightly with a clean dry cloth.
To remove fingerprints or other
marks, the glass can be cleaned
with a damp cloth. The glass
should be completely dried with
a lint free cloth to prevent water
spots. To prevent scratching,
do not use abrasive cleaners or
spray liquids on the glass surface.
13
Warranty
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex electric fireplace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited warranty applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited warranty
Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii, or
Alaska are not covered by this limited warranty. Products purchased in these States,
provinces, or territories are sold AS IS
without warranty or condition of any kind
(including, without limitation, any implied
warranties or conditions of merchantability or fitness for a particular purpose)
and the entire risk of as to the quality and
performance of the products is with the
purchaser, and in the event of a defect the
purchaser assumes the entire cost of all
necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than fireplace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment. Subject to
the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the first
purchase of such products as follows: (a)
a repair or replacement warranty on defective products or parts, including in-home
14 services, for the first year following the
date of first purchase; and (b) thereafter, a
replacement of parts warranty on defective
products and parts (with no in-home services) for the 1 year period commencing
on the first anniversary of first purchase
and ending on the second anniversary of
the date of first purchase.
Dimplex fireplace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to shipment and, subject to the provisions of this
warranty, Dimplex warrants such products
to be free from defects in material and
workmanship for a period of 1 year from
the date of first purchase of such products.
Warranty services do not include in-home
services.
The limited 2 year warranty period for
products other than fireplace surrounds
(mantels) and trims and the limited 1 year
warranty period for fireplace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
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Warranty
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers
available when calling. Limited warranty
service requires a proof of purchase of the
product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defective in material or workmanship during (i)
the 2 year limited warranty period for products other than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Limited warranty service will be performed solely by dealers or service
agents of Dimplex authorized to provide limited warranty services.
• For products (other than surrounds (mantels) and trims) for
the period ending at midnight on
the first anniversary of the date
of first purchase, Dimplex will in its
sole discretion either repair or replace
such defective product or part without
charge. If Dimplex is unable to repair
or replace such product or part, or if
repair or replacement is not commercially practicable or cannot be timely
made, Dimplex may, in lieu of repair
or replacement, choose to refund
the purchase price for such product
or part. This limited warranty entitles
the purchaser to on-site or in-home
warranty services. Accordingly, Dimplex will be responsible for all labour
and transportation costs associated
with the repair or replacement of the
product or part except as follows: (i)
charges may be levied for travel costs
incurred to travel to the purchaser’s
site where the product is located if the
purchaser’s site is beyond 30 miles
(48 km) from the closest service depot
of Dimplex’s dealer or service agent;
and (ii) the purchaser is solely responsible for providing clear access to all
serviceable parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the
day after the first anniversary of
the first purchase and ending at
midnight on the second anniversary
of the date of first purchase, this
limited warranty entitles the purchaser
to replacement parts only without
charge. If Dimplex is unable to replace
such part, or if replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of replacement, choose to refund the
purchase price for such part. The purchaser shall not be entitled to on-site
or in-home warranty services. The
purchaser shall be responsible for all
expenses incurred for the removal of
the part and installation of the replacement part including, without limitation,
all shipping costs and transportation
costs to and from the authorized
dealer’s or service agent’s place of
business and all labour costs. Such
costs shall not be the responsibility of
Dimplex.
• For surrounds (mantels) and trims
for the period ending at midnight
on the first anniversary of the date
15
Warranty
of first purchase, Dimplex will in its
sole discretion either repair or replace
such defective surrounds (mantels)
and trims or part thereof without
charge. If Dimplex is unable to repair
or replace such product or part, or if
repair or replacement is not commercially practicable or cannot be timely
made, Dimplex may, in lieu of repair
or replacement, choose to refund
the purchase price for such product
or part. The purchaser shall not be
entitled to on-site or in-house services. The purchaser is responsible
for all expenses incurred for repair or
replacement of such product or part including, without limitation, all shipping
costs and transportation costs to and
from the authorized dealer’s or service
agent’s business and all labour costs.
Such costs shall not be the responsibility of Dimplex.
• On-site or in-home services not
provided under this warranty may be
performed at the purchaser’s specific
request and expense at Dimplex’s
then-current rates for such services.
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR
ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific
legal rights, and you may also have other
rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale
of Goods shall not apply to this limited
warranty or the sale of products covered
by this limited warranty.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY. WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST,
OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE
THE PRODUCT, EVEN IF DIMPLEX
OR ITS DIRECTORS, OFFICERS, OR
16 www.dimplex.com
Replacement Parts
Blower Assembly (Cutout) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2200491100RP
Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000210200RP
Flicker Rod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5901110100RP
Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2300150100RP
LED Light Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9600810100RP
LED Driver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3001170100RP
Heater On/Off Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2800070700RP
3-Position Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2800071100RP
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3000370500RP
Remote Control Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3000380200RP
Cord Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4100040900RP
Front Glass Assembly (DFG2562, DFG253A). . . . . . . . . . . . . . 1020230478RP
Front Glass Assembly (DFG2562SS). . . . . . . . . . . . . . . . . . . . 1020230280RP
Partially Reflective Glass. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5901410200RP
Control Knob. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8801080100RP
Media Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0440400100RP
Glass Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1400070100RP
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8
© 2013 Dimplex North America Limited
17