Worcester DANESMOOR Operating instructions

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DANESMOOR
WALL MOUNTED
WM 12/19
OIL-FIRED PRESSURE-JET BOILER
USER INSTRUCTIONS &
CUSTOMER CARE GUIDE
EXCELLENCE COMES
AS STANDARD
Thank you for purchasing a Danesmoor oil-fired central heating boiler.
Danesmoor oil boilers are made by Worcester and the strictest
quality control standards ever demanded are applied throughout
every stage of production.
Indeed, Worcester, part of the Bosch Group have led the field
in innovative boiler design and performance for more than 40
years.
The result is that your new Danesmoor boiler offers you the
very best of everything - quality, efficiency, economical running
costs, proven reliability and
value for money.
What’s more, you also
have the assurance of our nononsense 1 year parts and
labour guarantee.
CONTENTS
Page No.
Operating Instructions
.................................... 3-8
Fault Finding Guide ...... 8
Maintenance and Extended
Warranty Information .... 9
Guarantee Details ........ 11
2
GENERAL
INFORMATION
To ensure you get the very best from your new Worcester
Danesmoor oil boiler, please read these notes and instructions
carefully.
ELECTRICAL CONNECTION
The electrical supply to this appliance must satisfy the latest
edition IEE wiring regulations and any local regulations which
apply.
The mains supply to the boiler should be fed via a circuit
breaker incuding earth leakage protection.
The mains supply for your Danesmoor boiler is 230 volts
AC-50Hz.
Your boiler must be earthed and protected by a 5-amp fuse to
BS1362.
VENTILATION AND AIR SUPPLY
Air for the boiler is supplied via the balanced flue terminal,
and no other air supply is required, except for ventilation if the
boiler is installed in a cupboard or compartment.
ROUTINE MAINTENANCE
It is essential that your boiler is installed and serviced by a
competent heating engineer, and Worcester will be pleased to
arrange regular servicing and a comprehensive maintenance contract.
Alternatively, the Oil Firing Technical Association for the
petroleum industry (OFTEC) will gladly advise you of engineers
trained by and registered with OFTEC.
Servicing should be carried out at least once a year for boilers
which burn 28-second kerosene.
The service engineer should have access to the property to
check for system faults and reset / replace electrical safety devices.
WARNING NOTE: Your boiler is serviced and repaired
externally. External equipment operated at 230 volts should not be
serviced or repaired under adverse weather conditions.
3
SERIAL NUMBER
Your boiler serial number and model number should always
be quoted in any contact with Worcester. This will help identify
spare parts and also avoid confusion and delays during any service
call-out.
You will find the serial number on the front of the control
facia as shown in fig.1, and access can be gained by removing the
cabinet. Remove the cabinet by pulling the bottom forwards to
release the ballstuds, lift the cabinet upwards and slide forwards to
remove from the appliance.
TECHNICAL INFORMATION
The Worcester Danesmoor Wall Mounted oil-fired pressurejet boiler can provide both domestic hot water and full central
heating, with outputs ranging from 12kW to 19kW (41,000 to
65,000 Btu/h). Domestic hot water must be supplied via a conventional indirect hot-water system, utilising an indirect doublefeed cylinder.
Your boiler is supplied pre-wired and may be fitted with a
facia mounted programmer (sold separately).
HOW TO START YOUR
BOILER
(See Fig. 1.)
Fig. 1. Control Facia
Temperature Control Knob
(a) Switch on the electrical mains supply to the boiler and the
POWER ON lamp in the control facia will light up.
(b) Ensure that any external controls connected to the boiler, such
as a room thermostat, are on a high setting.
(c) If a programmer is fitted, set it to the correct time of day and
position the selectors to ON.
Mains Power Indicator Light
Optional Programmer
Serial Numbers
HEAT SYSTEMS
HOT
WATER
ADVANCE
SELECT
OFF
TWICE
ONCE
ON
LOCK SET?
TUE
PM
YES
OFF
TWICE
ONCE
ON
HEATING
ADVANCE
SELECT
DANESMOOR WM 12/19
Lockout Indicator Light
Duct Manual Reset Thermostat Button
4
Lockout Reset Button
Manual Reset Overheat Thermostat Button
(d) Turn the thermostat control knob to the desired position
(see Fig. 2: temperature control).
(e) Your boiler will now commence a start sequence, in which a
pre-ignition period of approximately 15 seconds is followed by
a supply of atomised oil being introduced into the combustion
chamber. Ignition then occurs, followed by a post-ignition
period of approximately 7 seconds.
(f) Your boiler is now in a steady run condition and will remain
so until the water temperature reaches the temperature set on
the control thermostat. At this point the burner will stop and
the boiler will shut down. The sequence will continue until
the boiler is programmed - either manually or by an automatic
programmer - for a period of shutdown.
TEMPERATURE CONTROL
Fig. 2.
TEMP
Low
Setting
High
Setting
The temperature control knob gives you control over the water temperature in your central
heating radiators, and you can adjust it to any
position within the indicated range (as shown in
Fig. 2).
Higher settings obviously mean hotter radiators and rooms will reach the required temperature quicker. The ideal setting varies from property to property, and can only be established by trial
and error and experience: a setting of medium to
high should serve as a good initial guide.
The control knob has a range of adjustment as indicated by the symbols.
SAFETY
THERMOSTAT
HIGH LIMIT THERMOSTAT
Your boiler is fitted with a high limit cut out thermostat,
designed to protect the central heating system in the event of
the boiler running beyond a safe temperature level due to a control malfunction. This is indicated by excessive operating temperature and the mains power indicator lamp going off. The
thermostat will reset itself when the boiler cools to a safe operating level.
5
MANUAL RESET OVERHEAT
THERMOSTAT
Sealed system installations require the use of an overheat thermostat which has to be reset by hand. Your boiler is fitted with
this thermostat as standard and may be reset by pressing the button situated underneath the boiler shown in Fig.1.
DUCT MANUAL RESET THERMOSTAT
The boiler is fitted with a duct manual reset thermostat to
prevent the appliance operating if there is a fault in a seal or insulation. The thermostat may be reset by pressing the button shown
in Fig.1.
If any of the thermostats persistantly cuts out then your boiler
requires attention and you should call either your installer or a
service engineer.
FROST THERMOSTAT
A frost thermostat is fitted as standard to protect the boiler in
frost conditions. If there is a possibility the central heating /hot
water system may be exposed to frost conditions, an additional
frost thermostat should be fitted. The boiler should remain connected to the mains power supply to enable the boiler to operate
in the event of a frost condition.
LOCKOUT
A flame failure device is incorporated into the control system
of your boiler. So, should the flame fail for any reason, or should
ignition fail to initiate a satisfactory start, the boiler is automatically
locked out for safety. This lockout condition is indicated by a signal lamp lighting up on the boiler facia.
To cancel the burner lockout condition press the lockout reset
button, situated underneath the boiler shown in Fig.1. Provided
the system is still calling for heat, the burner will then operate and
commence another start cycle.
Persistent lockout indicates a fault and an engineer should be
called, so do not attempt to repeatedly restart the boiler.
FUEL
Your Worcester Danesmoor pressure-jet boiler is set to burn
28-second kerosene fuel.
PLEASE NOTE: The Wall Mounted Danesmoor appliance
must not be used with 35-second gas oil.
6
OPERATING YOUR
PROGRAMMER CONTROLS
Full instructions on how to install and operate the optional faciamounted programmer are included with the programmer kit.
Your boiler is designed to operate on a fully pumped system only.
The programmer gives fully independent programmes for central heating (CH) and hot water (HW) when the switch on the rear
of the unit is set to P and the boiler is installed with a fully-pumped
system.
Ensure that your installer sets the switch to P on the back of the
programmer.
FAULTS & BREAKDOWNS
Many calls made to our Contact Centre reporting boiler faults
or breakdowns prove to be false alarms, as there is often a simple
explanation for the apparent malfunction.
So, to help you save time and money - not to mention frustration and inconvenience - a quick-reference fault finder is included
on page 8.
If, after checking through the points suggested, there is still a
fault you should call our Contact Centre. Arrangements will be
made for an engineer to call as soon as possible.
CALL-OUT CHARGES
All of Worcesters’ field service engineers are factory trained.
If you request a visit from an engineer and your boiler has been
installed within the last 24 months, no charge will be made for
parts and/or labour providing:
The appliance was commissioned correctly on installation
and a completed Guarantee Registration Card returned to
Worcester.
An appliance fault is found and the appliance has been
installed within the past 24 months, provided that the first
annual service has been carried out on a boiler which is more
than 12 months old. Reasonable evidence of this must
be supplied on request.
7
A call-out charge will be made where:
The appliance has been installed for over 24 months
The appliance has been installed for more than 1 year but less
than 2 years and has not had a first annual service by an
approved company.
OR
Our Field Service Engineer finds no fault with the appliance
(see note).
OR
The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester.
NOTE: Invoices for attendance and/or repair work carried out
on your Worcester Danesmoor boiler by any third party will not be
accepted.
FAULT FINDER
If your boiler is not operating, it is suggested that you go
through the following simple checks before either calling your
installer or Worcester.
SYMPTOM
Red ‘Power On’
Indicator is not
illuminated.
POSSIBLE CAUSE
There is no electricity supply
to the boiler.
If self resetting, allow time to reset.
has operated.
‘Power On’ Indicator
illuminated only.
CHECK/REMEDY
• Power supply is switched on.
• Check the fuse has not blown.
Boiler overheat thermostat
•
• If manual reset, press reset button.
(See section “Safety Thermostat”.)
There is no demand requiring
the boiler to operate.
• Check the programmer is programmed
for hot water and/or central heating
and re-programme if necessary.
(See programmer operating instructions.)
There is no demand requiring
the boiler to operate.
• Check boiler thermostat is set on
medium to high.
• Check the programmer is programmed
for hot water and/or central heating
and re-programme if necessary.
(See programmer operating instructions.)
• If the boiler is programmed for
central heating, check the room
thermostat is turned on.
‘Power On’ & ‘Lockout’ The boiler has attempted
indicators both
to ignite, but has gone to
illuminated.
lockout.
• Depress the red lockout reset button
on the underside of the appliance within
the property. (See section “Lockout”.)
• Check the level in your oil tank
8
MAINTAINING YOUR
BOILER’S EFFICIENCY &
PERFORMANCE
Your new Worcester Danesmoor oil-fired boiler represents a
long-term investment in a reliable, high quality product.
In order to realise its maximum working life, and to ensure it
continues to operate at peak efficiency and performance, it is
essential that your boiler receives regular, competent servicing and
annual maintenance checks beyond the initial 24 month guarantee
period.
Regular service contracts can be arranged with your installer however if you have difficulty making a satisfactory arrangement
simply call our Contact Centre on 08457 256206 for help.
If you would like to know more about Worcester’s extended
warranty options please tick the appropriate box on your
Guarantee Registration Card.
9
CONTACT CENTRES
CONTACT NUMBERS:
UK Contact Centre
UK Contact Centre
Scotland only
Eire
Tel.
Fax.
Fax.
Tel:
08457 256 206
01905 757536
01506 441 687
01 494 0099
OPERATING HOURS:
Mon - Fri
Sat
Sun
7.00am to 8.00pm
8.00am to 5.00pm
9.00am to 12.00pm
Please contact our UK Contact Centre number where our friendly operators will book your call with one of our team of nationwide engineers.
NOTE:
Please refer to our website for our bank holiday hours.
www.worcester-bosch.co.uk
10
YOUR WORCESTER
DANESMOOR GUARANTEE
This appliance is guaranteed from the date of installation
subject to the following conditions & exceptions.
1. The appliance is guaranteed for a
period of 24 calendar months subject to the return of the guarantee
card within 30 days of installation
and the first 12 months service and
inspection having been carried out
to the satisfaction of BBT
Thermotechnology UK Ltd. Please
note that this service is not covered
under the terms & conditions of the
warranty and would therefore incur
a charge.
2. That during the period of this guarantee any components of the unit
which are Proved to be faulty or
defective in manufacture will be
exchanged or repaired Free of material charges and free of labour
charges if repaired directly by BBT
Thermotechnology UK Ltd.
Invoices for attendance and repair
of this appliance by third parties
will not be accepted for payment by
BBT.
3. That the householder may be asked
to prove the date of installation and
that the appliance was correctly
commissioned. This information
must then be documented in the
Benchmark Gas Boiler
Commissioning Checklist.
4. That any product or part thereof
returned for servicing under the
guarantee must be accompanied by
a claim stating the model, serial
number and date of installation.
5. That BBT Thermotechnology UK Ltd
will not accept responsibility for
damage caused by faulty installation, neglect, misuse, accidental
damage or the non-observance of
the instructions contained in the
Installation and Users instructions
leaflets.
6. That the appliance has been used
only for normal domestic purposes,
for which it was designed.
7. That this guarantee applies only to
equipment purchased and used in
mainland Great Britain.
This guarantee is given in addition to all your normal statutory rights.
Worcester, Bosch Group is a trading name of BBT Thermotechnology UK Ltd.
11
GUARANTEE
REGISTRATION
You should complete and return the postpaid Guarantee
Registration Card within 30 days of purchase.
The card will register you as the owner of your new Worcester
Danesmoor boiler and, while this will not affect your statutory
rights in any way, it will assist us to maintain an effective and efficient customer service by establishing a reference and permanent
record for your boiler.
FOR YOUR OWN RECORD
MODEL
SERIAL NUMBER
(See identity label inside appliance casing)
TYPE/SIZE
DATE OF INSTALLATION
www.worcester-bosch.co.uk
Worcester, Bosch Group. Cotswold Way, Warndon, Worcester WR4 9SW.
Telephone: (01905) 754624. Fax: (01905) 753130.
Technical Service Helpline 08705 266241.
8 716 114 730a 11/07