D1361/D1364 Series User's Guide
What's in the box?
You may also find:
Accessory handset
and charger
D1364 base
with Caller ID
and cordless
Not pictured:
xxRechargeable battery (BT-1021)
xxBattery cover
xxAC adapter (PS-0035)
xxTelephone cord
Not pictured:
battery (BT-1021)
xxBattery cover
xxAC adapter
If you purchased
model number...
You should have:
1 of each
2 of each
xx If any items are missing or damaged, contact our Customer Care Line
immediately. Never use damaged products!
xx Call waiting, CID, CIDCW, and Voice Mail are telephone line services. Contact your
provider for details.
xx Need help? Get answers 24/7 at our website: www.uniden.com.
If You...
Contact Uniden’s...
have a question or problem
Customer Care Line*
need a part or an accessory
Parts Department*
need special assistance due to Accessibility Help Line
a disability
Phone Number
817-858-2929 or
(voice or TTY)
*During regular business hours, Central Standard Time; see our website for detailed
business hours.
© 2013 Uniden America Corp.
Ft. Worth, Texas
Printed in Vietnam
What’s in the manual?
Getting Started ............................ 3
Installing Your Phone ................... 3
Charge the Battery.......................3
Connect the Telephone Cord.......3
Test the Connection.....................3
Changing from Tone to Pulse
Getting to Know Your Phone ....... 4
Base ............................................. 4
Handset . ...................................... 4
Reading the Display .................... 5
Entering Text on Your Phone ....... 5
Using the Menu ........................... 6
Handset Setup Menu...............6
Date & Time Menu...................6
Global Setup Menu..................7
Using Your Phone ........................ 7
Basics ........................................... 7
Changing the Volume...................7
Using the Phonebook, Caller ID,
and Redial Lists ......................... 7
Adding Phonebook Entries...........8
Deleting All the Entries.................8
Chain Dialing................................8
Using Call Waiting........................8
Finding the Handset . ................... 9
Voice Message Notification ......... 9
Setting Up Voice Mail Access.......9
Editing Your Voice Mail
Troubleshooting ........................ 10
Important Safety Instructions
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury to
persons, including the following:
xx This unit is NOT waterproof. DO NOT expose it to rain/moisture.
xx Do not use this product near water, for example, near a bath tub, wash bowl,
kitchen sink or laundry tub, in a wet basement or near a swimming pool.
xx Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
xx Do not use the telephone to report a gas leak in the vicinity of the leak.
xx Use only the power cord and batteries indicated in this manual. Do not
dispose of batteries in a fire. They may explode. Check with local codes for
possible special disposal instructions.
xx Do not place the handset in any charging cradle without the battery installed
and the battery cover securely in place.
CAUTION! Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions. Do not open or
mutilate the battery. Disconnect the battery before shipping this product.
2 - English
Getting Started
Installing Your Phone
Charge the Battery
1. Unpack the handset, battery pack, and battery
cover. If you need to remove the cover, press in on
the notch and slide the cover down and off.
2. Line up the battery connector with the jack inside
the handset; the connector only fits one way.
3. Push the connector in until it clicks into place; tug gently on the wires to
make sure the battery pack is securely connected.
4. Replace the battery cover and slide it into place.
5. Use the AC adapter to connect the power jack on the base to a regular
indoor (120V AC) power outlet.
6. Place the handset in the base with the display facing forward. If the display
doesn’t light up, reseat the handset or connect the base to a different outlet.
## Charge the handset completely (about 15 hours) before using.
Connect the Telephone Cord
1. Use the telephone cord to connect the TEL LINE jack on the base to a
standard telephone wall jack.
## If the display says Check TEL Line, check the connection between the
base and the phone jack.
2. If you are mounting the phone on the wall, place the mounting slots (on
the rear of the base) over the pins on the wall plate; slide the base down to
lock it into place.
Test the Connection
Make a quick test call. Pick up the handset and press Talk/flash. (Press End
to hang up.)
xx If there’s a lot of noise, check for interference (see p. 10).
xx If you keep hearing a dial tone, change to pulse dialing (see below).
Changing from Tone to Pulse Dialing
Your phone uses tone dialing by default. If your phone company uses pulse
dialing, you need to change your phone’s dial mode.
1. Press Menu/select and select Global Setup.
2. Select Dial Mode then Pulse. You’ll hear a confirmation tone.
To send DTMF tones during a call (e.g., for an automated response system),
press to temporarily switch to tone dialing. When you hang up, the phone
automatically returns to pulse dialing.
English - 3
Getting to Know Your Phone
What it does
xxIn standby: page the handset.
Key (icon)
Twelvekey dial
What it does
xxIn standby: increase the ringer volume.
xxDuring a call: increase the volume.
Up (
xxIn any menu or list: move the cursor up one line.
xxWhen entering text or numbers: erase the character at the
cursor (press and hold to erase all characters).
Phonebook/left xxIn standby or during a call: open the phonebook.
( )
xxIn the menu: go back to the previous screen.
xxIn standby: start a telephone call (get a dial tone).
xxDuring a call: switch to a waiting call.
xxIn standby: open the redial list.
xxWhile entering a phone number: insert a 2-second pause.
xxDuring a call: mute the microphone.
xxWhile the phone is ringing: ignore this call (mute the
4 - English
Key (icon)
Caller ID/right
Down (
What it does
xxIn standby: open the menu.
xxIn any menu or list: select the highlighted item.
xxIn standby or during a call: open the Caller ID list.
xxDuring a call: hang up.
xxIn any menu or list: exit and go to standby.
xxIn standby: decrease the ringer volume.
xxDuring a call: decrease the volume.
xxIn any menu or list: move the cursor down one line.
) xxIn standby: access your voice mail service.
What it means
xxOn: the battery is charging.
xxBlinking: there are new messages.
Reading the Display
The icons appear based on what you're doing with the phone.
What it means
You have a voice mail
What it means
The battery is 1) fully
charged, 2) half charged,
3) getting low, or 4)
T-coil mode is on (see p. 6).
The ringer is turned off and
Enter 1) capital or 2) lower
[Aa] [aA]
will not ring for new calls.
case letters.
Entering Text on Your Phone
xx Use the 12-key dial pad anytime you want to enter text into your phone (e.g.
a name in the phonebook).
xx If two letters in a row use the same key, enter the first letter; wait for the
cursor to move to the next space and enter the second letter.
move the cursor left
move the cursor right
Caller id/right.
erase the character at the cursor
erase the entire entry
and hold clear.
enter a blank space
English - 5
switch between upper and lower case letters
rotate through the punctuation and symbols
Using the Menu
open the menu.
Handset Setup
Date & Time
go back a screen
press END to exit
the menu.
Press MENU/SELECT to choose
the current option.
xx If you don't press any keys
for about thirty seconds, the
handset exits the menu.
Handset Setup
Handset Setup
Use UP and DOWN to
Tones Setup
rotate through the Ringer Handset
Auto Talk
Handset Setup Menu
Menu Option
What it does
Reduce noise on hearing aids equipped with a telecoil
(T-coil) feature. It shortens talk time, so keep your battery
fully charged.
Choose the handset's ring tone. As you highlight each ring
Ringer Tones
tone, you hear a sample. To confirm, press Menu/select.
Have the handset answer a call when you pick it up from
the cradle (without pressing any buttons).
Have the handset answer a call when you press any key on
Any Key Answer
the 12-key dialpad.
Change the name used in the handset’s display.
Handset Language Change the display language.
Key Touch Tone
Have the keypad sound a tone when you press a key.
Date & Time Menu
Use this menu to set the clock (if you have Caller ID, the phone sets date and time
automatically). Enter the date and time; select AM or PM. Use Caller ID/right
to move the cursor past a digit without changing it. To confirm, press Menu/
6 - English
Global Setup Menu
Menu Option
Dial Mode
Edit Voice Mail
VMWI Reset
What it does
Choose tone or pulse dialing (see p. 3).
Program your voice mail access number so you can get
messages by pressing one button (see p. 9).
Reset the Visual Message Waiting Indicator (see p. 9).
Using Your Phone
make a call, dial the number, and
answer a call
hang up
ignore a call (mute the ringer)
mute the microphone during a call
End or put the handset in the cradle.
Mute while the phone is ringing.
Mute. (Press again to turn it back on.)
Changing the Volume
You can adjust the volume of the earpiece and ringer separately.
To change the... When...
earpiece volume you are on a call
Up to increase the volume or
Down to decrease it.
ringer volume * the phone is in standby
*To turn off the ringer, turn the ringer volume all the way down.
Using the Phonebook, Caller ID, and Redial Lists
xx The phone can store up to 30 entries in its phonebook.
xx If you subscribe to Caller ID (CID) service, the phone stores the information
for the last 30 received calls to the CID list. Contact your telephone provider
for more information.
xx The handset remembers the last 5 numbers you dialed on it.
Phonebook/left, Caller ID/right, or
open the list
scroll through the list
Up or Down.
dial the current entry
English - 7
add 1 at the front of CID number
* before dialing for a toll call.
add the area code
store the current CID or redial entry
to the phonebook
edit the current phonebook entry
delete the current entry
close the list
# before dialing.
Menu/SELECT, then select Store Into PB.
Proceed to edit the name and number.
Menu/select, then select Edit.
Menu/select, then select Delete (or
Delete Entry). To confirm, select Yes.
## When it’s in standby, the handset shows how many calls came in
since the last time you checked the CID list.
Adding Phonebook Entries
With the phone in standby, open the phonebook. Press Menu/select and then
select Create New. Proceed to enter a name and number.
xx Enter the phone number (up to 20 digits) exactly as you would dial it.
xx If you need to enter a pause between the numbers, press Redial/pause; you’ll
see a P in the display. (The dialing will pause for about 2 seconds per a digit.)
xx To edit the number, press Clear to back up the cursor and delete numbers.
Re-enter the correct numbers.
Deleting All the Entries
With the phone in standby, open the list (phonebook, CID, or redial). Press Menu/
select and then select Delete All. To confirm, select Yes.
Chain Dialing
If you often have to enter a series of digits or a code number during a call,
you can save that code number as a regular phonebook entry and use the
phonebook to send the code number.
Make a call normally. When you hear the prompt that asks you to enter your
number, open the phonebook and find the entry. Press Menu/select to send
the code. If you change your mind, just close the phonebook.
Using Call Waiting
xx Call Waiting, a service available from your telephone provider, lets you
receive calls while you are on another call. Caller ID on Call Waiting
(CIDCW) service displays Caller ID information for a waiting call.
xx If you get a Call Waiting call, the phone sounds a tone. Press Talk/flash to
switch between the current call and the waiting call; each time you switch,
there is a short pause before you’re connected to the other caller.
8 - English
Finding the Handset
With the phone in standby, press Find on the base. The handset will beep for 1
minute. To cancel, press Find again or press any handset key.
Voice Message Notification
If you subscribe to a voice mail service, your phone displays the voice
mail icon (
) when you have a new message. After you listen to your
messages, the message icon turns off. If it doesn’t, you can reset it: With the
phone in standby, open the menu and select Global Setup; select VMWI Reset,
then select Yes.
Setting Up Voice Mail Access
If you have voice mail access through your service provider, you can program
that access number into your phone and then just press one key to dial MESSAGES. You will set up an access code to your account, and you can
either enter that manually after you have accessed the voice mail or you can
program that into your phone, too.
1. Press MESSAGES. If no voice mail access number has been set up, the system
prompts you to do that now. (You can add the access number later; press
Menu/Select then Global Setup/Edit Voice Mail.)
2. Enter the provider’s voice mail access number. Press Menu/Select to set the
3. The screen displays Done! and returns to the Global Setup menu.
4. To access your provider’s voice mail service now, press MESSAGES. The
system will dial the voice mail service and you can enter your security code
manually when prompted.
Editing Your Voice Mail Number
You can add your voice mail security code to the voice mail number string.
1. Press Menu/SelecT, then scroll to Global Setup/Edit Voice Mail.
2. Enter your voice mail number again, then press Redial/Pause twice to enter
a 4-second pause. Next, enter your security code.
3. Press Menu/Select when you are finished. The system displays Done! and
returns to the Global Setup menu.
4. To access your provider’s voice mail service now, just press MESSAGES.
The system will dial the access number, wait 4 seconds, and then dial the
security code.
English - 9
I can’t make or receive
The handset won’t ring.
The handset is not
The handset won’t display
CID information.
I hear a beeping during
a call.
There’s a lot of noise or
static on the line
Possible solutions
xxCheck the telephone cord connection.
xxDisconnect the base AC adapter. Wait a few minutes,
then reconnect it.
xxMake sure the base is plugged in.
xxMake sure the ringer is turned on.
xxCharge the battery for 15-20 hours.
xxCheck the battery connection.
xxLet calls ring twice before answering.
xxMake sure your CID service is active.
xxThe battery is getting low. Check the handset for a low
battery alert. Finish your conversation and return the
handset to the cradle as soon as possible.
xxCheck for interference from appliances (microwave
ovens, TVs, etc.) or wireless devices (baby monitors,
WiFi equipment, etc.). Move the handset or base away
from the interference source.
xxMove the handset closer to the base.
xxTurn the T-coil on for telecoil hearing aids (see p. 6).
Installing a Line Filter or DSL
xx A telephone line filter or DSL filter
prevents services that use the phone
line from causing interference on
your phone. To get a line filter,
contact your service provider or
look in an electronics store.
xx Plug the filter into the telephone
wall jack and plug the base into the
filter. Make a test call to make sure
the noise is gone.
Liquid Damage
CAUTION: If the base is covered in
liquid, disconnect the adapter and
phone cord from the wall before
touching it.
10 - English
If the liquid is only on the exterior
housing of the base or handset, wipe
it off and use as normal. If you can
hear liquid inside the housing:
1. Remove all compartment covers,
and disconnect all cables and
2. If liquid is leaking from any vent
or hole, turn the phone so that
vent faces down. If not, place the
largest vent face down.
3. Let dry for at least 3 days. Check
for liquid inside the phone before
replacing compartment covers
and reconnecting cords.
Adapter and Battery Information
AC adapter
Part number
Input voltage
Output voltage
120V AC, 60 Hz
8V AC @ 300mA
Battery pack (with normal use)
Part number
300mAh, 2.4V DC
Talk time
about 7 hours
Standby time
about 6 days
Battery life
about 1 year
xx Use only the supplied AC adapter.
xx Use the proper adapter for the base.
xx Do not place the unit in direct
sunlight or subject it to high
xx Replace the battery when the talk
or standby time becomes noticeably
reduced. For replacements, call the
Parts Department (see the front
xx When the battery gets low, the
handset beeps or shows a low
battery alert; put the handset in the
cradle for recharging.
Rechargeable Battery Warning
xx This equipment contains a rechargeable
Nickel-Metal-Hydride (Ni-MH) battery.
xx Nickel is a chemical known to the state of
California to cause cancer.
xx Do not short-circuit the battery.
xx The batteries in this equipment may explode
if disposed of in a fire.
xx Do not charge the batteries in any charger
other than the one specified in the owner’s
manual. Using another charger may damage
the battery or cause it to explode.
xx As part of our commitment to protecting our
environment and
conserving natural
resources, Uniden
voluntarily participates in
an RBRC® industry
program to collect and
recycle used Ni-MH
batteries within the
United States. Please call
1-800-8-BATTERY for information on
Ni-MH battery recycling in your area.
(RBRC® is a registered trademark of the
Rechargeable Battery Recycling
Rechargeable batteries must be recycled
or disposed of properly.
Warning! The cords on this product and/
or accessories contain lead, a chemical
known to the state of California to cause
birth defects or other reproductive harm.
Wash hands after handling.
Uniden works to reduce lead content in
PVC coated cords in our products and
Compliance Information
FCC Part 68 Information
This equipment complies with Part 68 of
the FCC rules and the requirements adopted
by the ACTA. On the bottom of this
equipment is a label that contains, among
other information, a product identifier in
the format US: AAAEQ##TXXXX. If
requested, this number must be provided to
the phone company.
An applicable Universal Service Order
Codes (USOC) certification for the jacks
used in this equipment is provided (i.e.,
RJ11C) in the packaging with each piece
of approved terminal equipment. A plug
and jack used to connect this equipment to
the premises wiring and telephone network
must comply with the applicable FCC
Part 68 rules and requirements adopted by
the ACTA. A compliant telephone cord
and modular plug is provided with this
product. It is designed to be connected
to a compatible modular jack that is also
English - 11
compliant. See installation instructions for
The REN is used to determine the number
of devices that may be connected to a phone
line. Excessive RENs on a phone line may
result in devices not ringing in response
to an incoming call. In most but not all
areas, the sum of RENs should not exceed
five (5.0). To be certain of the number of
devices that may be connected to a line,
as determined by the total RENs, contact
the telephone provider. The REN for this
product is part of the product identifier that
has the format US:AAAEQ##TXXXX.
The digits represented by ## are the REN
without a decimal point (e.g., 03 is a REN
of 0.3).
If this equipment causes harm to the
telephone network, the telephone company
will notify you in advance that temporary
discontinuance of service may be required.
But if advance notice isn't practical, the
telephone company will notify the customer
as soon as possible. Also, you will be
advised of your right to file a complaint
with the FCC if you believe it is necessary.
The telephone company may make changes
in its facilities, equipment, operations or
procedures that could affect the operation
of the equipment. If this happens the
telephone company will provide advance
notice in order for you to make necessary
modifications to maintain uninterrupted
Please follow instructions for repairing,
if any (e.g. battery replacement section);
otherwise do not substitute or repair any
parts of the device except as specified in this
manual. Connection to party line service
is subject to state tariffs. Contact the state
public utility commission, public service
commission or corporation commission for
information. This equipment is hearing aid
If you experience trouble with this
equipment, contact the manufacturer or
an authorized agent. If the equipment is
causing harm to the telephone network, the
telephone company may request that you
disconnect the equipment until the problem
is resolved.
12 - English
If your home has wired alarm equipment
connected to a phone line, be sure that
installing the system does not disable your
alarm equipment. If you have questions
about what will disable alarm equipment,
contact your telephone company or a
qualified installer.
Any changes or modifications to this
product not expressly approved by the
manufacturer or other party responsible for
compliance could void your authority to
operate this product.
NOTICE: According to telephone company
reports, AC electrical surges, typically
resulting from lightning strikes, are very
destructive to telephone equipment
connected to AC power sources. To
minimize damage from these types of
surges, a surge arrestor is recommended.
FCC Part 15 Information
This device complies with part 15 of the
FCC rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, and (2)
This device must accept any interference
received, including interference that may
cause undesired operation. Privacy of
communications may not be ensured when
using this phone.
FCC PART 15.105(b): Note: This
equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there
is no guarantee that interference will not
occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
xx Reorient or relocate the receiving antenna.
xx Increase the separation between the
equipment and receiver.
xx Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
xx Consult the dealer or an experienced radio/
TV technician for help.
RF Exposure Information
This product complies with FCC radiation
exposure limits under the following
xx The base must be placed to allow a
minimum of 20 cm (8 inches) between the
antenna and all persons during normal
xx The base must not be collocated or operated
in conjunction with any other antenna or
xx The handset is designed for body-worn
operation and meets FCC RF exposure
guidelines when used with any belt clip,
carrying case, or other accessory supplied
with this product. (All necessary accessories
are included in the package; any additional
or optional accessories are not required
for compliance with the guidelines.) Third
party accessories (unless approved by the
manufacturer) should be avoided as these
might not comply with FCC RF exposure
To return to normal operation, cycle
the power for the base and remove and
reinstall the handset battery.
Industry Canada (I.C.) Notice
Terminal equipment
NOTICE: This equipment meets the
applicable Industry Canada Terminal
Equipment Technical Specifications. This
is confirmed by the registration number.
The abbreviation IC before the registration
number signifies that registration was
performed based on a Declaration of
Conformity indicating that Industry Canada
technical specifications were met. It does
not imply that Industry Canada approved
the equipment.
NOTICE: The Ringer Equivalence Number
(REN) for this terminal equipment is
marked on the equipment itself. The REN
assigned to each terminal equipment
provides an indication of the maximum
number of terminals allowed to be
connected to a telephone interface. The
termination on an interface may consist of
any combination of devices subject only to
the requirement that the sum of the Ringer
Equivalence Numbers of all the devices
does not exceed 5.
Radio equipment
The term IC before the radio certification
number only signifies that Industry Canada
technical specifications were met. Operation
is subject to the following two conditions:
D1364 Base
(1) this device may not cause interference,
and (2) this device must accept any
1. Plug in the AC adapter.
interference, including interference that may
2. Immediately begin to press FIND HS
cause undesired operation of the device.
repeatedly on the base. All functions
will be disabled after FIND HS is pressed "Privacy of communications may not be
approximately 20 times in 15 seconds. ensured when using this telephone."
Disable All Functions Except
D1364 Handset
Warranty (1 Year, Limited)
1. Install the battery.
2. Once Welcome, Please wait...
disappears from the display, press and
hold END, MENU, and * simultaneously.
3. After about 5 seconds, a confirmation
tone sounds, indicating all functions
except charging have been disabled.
Evidence of original purchase is required
for warranty service.
warrants, for one year, to the original retail
owner, this Uniden Product to be free from
defects in materials and craftsmanship with
English - 13
only the limitations or exclusions set out
to the original user shall terminate and
be of no further effect 12 months after the
date of original retail sale. The warranty
is invalid if the Product is (A) damaged or
not maintained as reasonable or necessary,
(B) modified, altered, or used as part of
any conversion kits, subassemblies, or
any configurations not sold by Uniden,
(C) improperly installed, (D) serviced
or repaired by someone other than an
authorized Uniden service center for a
defect or malfunction covered by this
warranty, (E) used in any conjunction
with equipment or parts or as part of any
system not manufactured by Uniden, or (F)
installed or programmed by anyone other
than as detailed by the owner's manual for
this product.
that the product does not conform to this
warranty at any time while this warranty is
in effect, warrantor will either, at its option,
repair or replace the defective unit and
return it to you without charge for parts,
service, or any other cost (except shipping
and handling) incurred by warrantor or
its representatives in connection with the
performance of this warranty. Warrantor,
at its option, may replace the unit with a
new or refurbished unit. THE LIMITED
14 - English
DAMAGES. Some states do not allow
this exclusion or limitation of incidental
or consequential damages so the above
limitation or exclusion may not apply to
LEGAL REMEDIES: This warranty gives
you specific legal rights, and you may also
have other rights which vary from state
to state. This warranty is void outside the
United States of America and Canada.
If, after following the instructions in the
owner's manual you are certain that the
Product is defective, pack the Product
carefully (preferably in its original
packaging). Disconnect the battery from the
Product and separately secure the battery
in its own separate packaging within the
shipping carton. The Product should include
all parts and accessories originally packaged
with the Product. Include evidence of
original purchase and a note describing the
defect that has caused you to return it. The
Product should be shipped freight prepaid,
by traceable means, to warrantor at:
Uniden America Service
4700 Amon Carter Blvd.
Fort Worth, TX 76155
As an Energy Star®
Partner, Uniden has
determined that this
product meets the
Energy Star® guidelines
for energy efficiency.
Energy Star® is a U.S.
registered mark.
xx Uniden® is a registered trademark of Uniden
America Corporation.
xx The pictures in this manual are for example
only. Your phone may not look exactly like
the pictures.