Blackberry INTERNET SERVICE - V 3.2 FEATURE AND TECHNICAL Installation guide

T-Mobile
BlackBerry Solution and Instant Email with BlackBerry for MDA Compact
Installation Guide Release 2.0
Version 1.1
© T-Mobile International 2005
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(Protective Note T-Mobile International)
MDA Compact Installation Guide
Version 1.1
Date: 1.10..2005
Content
1 Introduction.....................................................................................................................3
2 BlackBerry Connect Feature Set ..................................................................................4
3 Customer Prerequisites for Using the BlackBerry Client.........................................5
3.1
3.2
Contractual Prerequisites ................................................................................................................ 5
Technical Prerequisites ................................................................................................................... 5
4 Software Installation Steps Overview .........................................................................6
5 Install the BlackBerry Client on your MDA Compact ...............................................8
5.1
5.2
5.3
5.4
Install the T-Mobile Installation Software on your PC ..................................................................... 8
Install Microsoft ActiveSync on your PC ......................................................................................... 8
Connect your MDA Compact via USB with your PC ...................................................................... 8
Install the ROM upgrade on your MDA Compact ........................................................................... 8
6 Setting Up BlackBerry Solution................................................................................. 12
6.1
6.2
Setting up the BlackBerry Solution service on your MDA Compact............................................. 12
Install the Desktop Software on your PC ...................................................................................... 13
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1 Introduction
This paper describes how to install the BlackBerry client on the MDA Compact. The BlackBerry client
enables you to send and receive emails on your MDA Compact from your corporate email account
(BlackBerry Solution) or from your Internet (ISP) email account (Instant Email).
The availability of the BlackBerry client means T-Mobile’s „BlackBerry Solution“ and „Instant Email
with BlackBerry“ services can now be used with devices in addition to RIM’s own BlackBerry
handhelds.
Either service can be configured with the BlackBerry client for the MDA Compact. You can select the
service you wish to use during installation of the BlackBerry client.
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2 BlackBerry Connect Feature Set
When used with the Blackberry Solution service, the BlackBerry client enables you to send and receive
emails over the air and synchronize your meeting requests and calendar. With T-Mobile’s BlackBerry
client, push functionality is now available in handhelds other than BlackBerry devices produced by
RIM.
The MDA Compact can be also used with T-Mobile’s Instant Email service. The user can configure up
to 10 Internet (ISP) email accounts to be used with this service. Incoming emails will be pushed to the
MDA Compact immediately.
The BlackBerry Client Release 2.0 comprises the following features:
For the BlackBerry Solution service
Send and receive emails from your corporate email account
o Send and receive text emails of any size
o Auto-More functionality for very long text emails
o Email reconciliation with PC (Read/Unread, Delete, Move)
o Add and download native attachments up to 30 KB (ZIP files not supported)
Attachment Rendering (attachments of any size will be translated into text and can be viewed
on device, view common attachments such as .doc and .xls)
Wireless calendar synchronization
Search for entries in your company’s global address book (and add search results into the
MDA Compact’s contacts application)
End-to-End encryption
Support for MS Exchange and Lotus Domino backend infrastructures with the BlackBerry
Enterprise Server (BES)
For the Instant Email service
Send and receive emails from your Internet (ISP) email account
o Send and receive text emails of any size
o Auto-More functionality for very long text emails
o Email reconciliation with your Instant Email account (only Delete)
Collect mail from up to 10 external POP3 or IMAP Internet (ISP) email accounts
Attachment Rendering (attachments of any size will be translated into text and can be viewed
on device, view common attachments like .doc and .xls)
Setup process via device (5-Click-Process), or Instant Email web site
Please note that T-Mobile Czech Republic provide only BlackBerry Solution service
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3 Customer Prerequisites for Using the BlackBerry Client
3.1
Contractual Prerequisites
The following are prerequisites for the BlackBerry client on the MDA Compact:
BlackBerry Solution:
You must already be a BlackBerry Solution customer or have a BlackBerry Solution on order
Your SIM(s) have been configured for a BlackBerry Enterprise service.
You have a T-Mobile MDA Compact available (or on order)
Instant Email:
You are already an Instant Email customer, or have ordered this service
Your SIM(s) have been configured for the Instant Email service
You have a T-Mobile MDA Compact device (or one on order)
3.2
Technical Prerequisites
To install the BlackBerry client on the MDA Compact you need:
A T-Mobile MDA Compact device
PC with USB interface and Windows 2000 or Windows XP operating system
Microsoft ActiveSync 3.7.1 or higher installed on the PC. You can find Microsoft ActiveSync
on the companion CD of the MDA Compact or via http://www.microsoft.com. Microsoft
ActiveSync is already installed on the MDA Compact.
For the BlackBerry Solution: A BES server is installed in your infrastructure, and users’ BES
accounts are already configured. The following BES server versions are supported for use with
the MDA COMPACT BlackBerry client: BES 2.2 (Domino), BES 3.5, BES 3.6 and BES 4.0 (for
both MS Exchange and Lotus Domino).
T-Mobile Installation Software comprising:
o BlackBerry Client for MDA Compact,
File name: BB_Connect_MDAcompact_v2.0.1.43.exe
o Desktop Software for Microsoft Exchange /Lotus Notes (only for BlackBerry Solution)
File name: BB_DesktopSW_MDAcompact_v2.0.1.5.exe
(Please contact T-Mobile or your supplier for access to download of installation software.)
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4 Software Installation Steps Overview
A detailed description of every single installation step is provided in the next chapter.
Download the T-Mobile Installation Software to a folder on your PC.
Install Microsoft ActiveSync 3.7.1 on your PC. You can find Microsoft ActiveSync on the
companion CD of the MDA Compact or via http://www.microsoft.com.
In case of new ROM version (being installed) already contains BlackBerry Connect client:
Connect your MDA Compact with your PC using its USB connection. Create a guest
partnership. The ROM upgrade including the BlackBerry client will be installed on the MDA
Compact via the ActiveSync connection.
Double-click the ROM upgrade installation file on your PC. An installation wizard starts and
guides you through the installation.
Note: The ROM upgrade deletes all user data on the MDA Compact. If you want to keep your
data please use memory cards for backup or synchronization of documents, email and
calendar data with your PC via ActiveSync. Do not use the x-Backup application on the MDA
Compact for data backup/restore because this restores the registry database on the device
which may cause problems after a ROM upgrade
The ROM upgrade takes about 15-20 minutes. Please ensure that during this time the USB
connection between the MDA Compact and your PC is not disturbed and that the MDA
Compact remains powered by it’s external power supply.
After the ROM upgrade you will find the BlackBerry application installed under
“Start/Settings/System/Instant Email”. Click on the Instant Email icon to start the BlackBerry
client application.
If BlackBerry Connect client is installed as stand-alone application:
Double-click the installation file of the BlackBerry client software on your PC and follow the
instructions.
For BlackBerry Solution: Double-click the installation file of the desktop software on your PC.
Click the “Connect” button on the desktop software and move your mouse to generate a
secret key to register the MDA Compact device at your BES server. Your BlackBerry client PIN
will then be displayed in the desktop software.
For Instant Email: On the MDA Compact BlackBerry client software welcome screen, “Instant
Email with BlackBerry“ service should be the default setting in the combo box. Click “Next”
and accept the end user license agreement. The browser starts automatically and opens the
setup page for creating your Instant Email account. Alternatively you can set up your Instant
Email account via http://www.instantemail.t-mobile.co.uk.
The BlackBerry client is now installed and configured. Please verify your settings are correct:
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o Click on your MDA Compact „Start/Settings/System/Instant Email“
Your device is assigned with an IP address
Click the „Service“ tab. You will see the service books for the BlackBerry
Solution service (BlackBerry [ALP], BlackBerry [CICAL] and BlackBerry
[CMIME])) or for the Instant Email service (InstantEmail [CMIME])
o For BlackBerry Solution: Click on the Instant Email icon in the task bar of your MDA
Compact, click on “Search” to search for entries in the global address book of your
company. If the settings are correct you will see the search results.
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5 Install the BlackBerry Client on your MDA Compact
Please note that following text in this chapter is applicable only if BlackBerry Connect is included in
the firmware to be installed. If it is not so, you will have to install BlackBerry Connect separately as
stand-alone application.
5.1
Install the T-Mobile Installation Software on your PC
Please contact T-Mobile or your supplier for access to download of installation software.
5.2
Install Microsoft ActiveSync on your PC
Install Microsoft ActiveSync 3.7.1 on your PC. You can find Microsoft ActiveSync on the companion
CD of the MDA Compact or via http://www.microsoft.com.
5.3
Connect your MDA Compact via USB with your PC
Connect your MDA Compact with your PC using the USB connection. Create a guest partnership. The
BlackBerry Client and the ROM upgrade will be installed on the MDA Compact via the ActiveSync
connection.
The ActiveSync connection is established when you see „Connected“ on the ActiveSync screen.
5.4
Install the ROM upgrade on your MDA Compact
The ROM upgrade takes about 15-20 minutes. Please make sure that during this time the USB
connection between the MDA Compact and your PC is not disturbed and that the power supply for
the MDA Compact remains connected
Note: The ROM upgrade deletes all user data on the MDA Compact. If you want to keep your data
please use memory cards for backup or synchronization of documents, email and calendar data with
your PC via ActiveSync. Do not use the x-Backup application on the MDA Compact for data
backup/restore because this restores the registry database on the device which may cause problems
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after a ROM upgrade
Double-click the ROM upgrade installation file on your PC. An installation wizard starts and guides you
through the installation.
Click “Next”.
A welcome screen appears. Click „Next“.
On the installation screen you can verify software version numbers before and after the upgrade. Click
“Upgrade”. Progress of the upgrade installation will be displayed. Wait for the final dialogue below.
After the ROM upgrade completes, the dialogue above appears describing that a hard reset of the
MDA Compact is now required. Click “Finish” and follow the instructions shown on the screen to
complete the hard reset..
As the hard reset completes, you will be prompted set up the screen and other basic MDA Compact
settings on your device.
Now disconnect your device from your PC.
To check the new software version of the device click “Start/Settings/System/Device Information”.
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The ROM upgrade permanently installs the BlackBerry client application into the ROM of your MDA
Compact.
Click “Start/Settings/System/Instant Email” to start the BlackBerry client.
A settings screen is displayed on the MDA Compact. If you are using the BlackBerry Solution service
you can choose to enable/disable wireless calendar synchronization. If you are using the Instant Email
service this setting can be ignored as the Instant Email service does not support wireless calendar
synchronization. Please click “Next”
If you are using BlackBerry Solution click the checkbox to enable wireless calendar synchronization.
A notification is displayed on the screen indicating that any established current ActiveSync partnership
will be cancelled to prevent duplicated calendar synchronization via ActiveSync.
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Click „Ok“ and then „Next“. Wireless calendar synchronization can be disabled at any time from
settings within the BlackBerry client application..
On the MDA Compact you now see a welcome screen „Instant Email with BlackBerry.“
Note: In case the BlackBerry client is installed into the ROM of the device: If you do a hard reset of the
device or both main a backup batteries have gone flat the BlackBerry client will still be on the device
and does not need to be re-installed.
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6 Setting Up BlackBerry Solution
6.1
Setting up the BlackBerry Solution service on your MDA Compact
Select „BlackBerry Solution“ from the drop-down menu and click „Next“.
You are now in the settings screen of the BlackBerry client. The BlackBerry icon appears in the task
bar of the device and the device is assigned with an IP address.
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Install the Desktop Software on your PC
Double-click the desktop software installation file on your PC. Please select a language from the dropdown menu. An installation wizard starts and guides you through the installation. Click “Next”.
Please select your country or region and click “Next”.
Read and accept the end user licence agreement. Click “Next”.
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Provide your user and company name and click “Next”.
Select the folder where the desktop software will be installed. Click “Next”.
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Select the email system you are using (Microsoft Exchange or Lotus Notes). Click “Next”.
Confirm if you wish to create a shortcut for the desktop software.
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The desktop software will now be installed on your PC. Click “Finish” to complete the installation.
Make sure that your PC is connected to your corporate network. Now reconnect your MDA Compact
to your PC using its USB connection. Select an ActiveSync guest partnership
Note: To set up the BlackBerry Solution service you need an ActiveSync connection between your
device and your PC. However, ActiveSync on your device will not work in parallel with any other data
connection. Therefore, the BlackBerry service is suspended automatically when an ActiveSync
connection is established.
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Click „Start/Programs/ActiveSync BlackBerry Configuration”. The desktop software starts and
connects automatically with your BES server.
Click the „Advanced“ tab and check if your email address is displayed correctly.
Click the „General“ tab.
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Click „Connect“ on the desktop software and move the mouse to generate a secret key to register
your device at the BES server. After the key is generated your BlackBerry PIN will be displayed in the
desktop software beneath the field “PIN”:
If you have previously been registered with a BlackBerry handheld device and a BlackBerry PIN on the
BES server, you will be asked if you would like to be re-registered with the new BlackBerry PIN of your
MDA Compact. Click “Yes”.
You will now be registered with your MDA Compact on your BES server. The BlackBerry PIN, the keys,
and all settings for the BlackBerry Solution service will have been exchanged between the BES server
and the MDA Compact.
Now you are prompted to choose if you would like to proceed with the calendar download to your
device. If you do so, all future and recurrent calendar items will be downloaded to your device.
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Click “Exit” to close the desktop software application.
Disconnect your device from your PC.
The BlackBerry service automatically resumes after the ActiveSync connection has been terminated.
Click on the Instant Email with BlackBerry icon in the task bar of the MDA Compact, and select
“Register Now”.
Your MDA Compact will now be registered for the BlackBerry Solution service. Your device will be
assigned with an IP address and the Instant Email with BlackBerry icon is not longer red doublecrossed.
Click on the Instant Email with BlackBerry icon in the status bar of the device, click “Settings”.
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Your MDA Compact is now configured to be used with BlackBerry Solution. You can now send and
receive emails from your corporate email account on your MDA Compact.
Please check if the settings are correct:
Click on your MDA Compact „Start/Settings/System/Instant Email“
o Your device is assigned with an IP address
o Click the „Service“ tab. You will see the service books for the BlackBerry
Solution service (BlackBerry [ALP], BlackBerry [CICAL] and BlackBerry
[CMIME]))
Click on the Instant Email icon in the task bar of your MDA Compact, click on “Search”
to search for entries in the global address book of your company. If the settings are
correct you will see the search results.
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