Section 1
Getting Started
Introduction
Congratulations on your purchase of a Bizfon! Your Bizfon 680 will transform how
your business communicates, making you
more available, informative and responsive
to your customers.
About this Manual
This manual provides information for setting
up and using your Bizfon. You should keep
this manual for future reference. At some
point in the future you may want to change
settings or connect other office equipment to
your Bizfon.
You might want to take a moment to read
Working Smart, which is enclosed as part of
your Bizfon 680 documentation package.
This booklet points out some of the interesting ways in which you can use your Bizfon
communications system to transform how
your business communicates.
Included Documents
In addition to this Owner’s Guide, your Bizfon comes with the following documents:
Bizfon Owner’s Guide
•
Working Smart booklet
•
Quick Start Guide
•
Bizfon 680 Wallet Cards
•
Reference Card for Non-Bizfon Telephones
1
Section 1 Getting Started
Supported Telephones and Telephone Features
Your Bizfon 680 works best with BizTouch
feature phones. These telephones support all
Bizfon 680 features. Refer to the BizTouch
Reference Cards for information on using
your BizTouch telephones with the Bizfon
680.
In addition to the BizTouch telephones, you
can also use any standard telephones (the
telephone industry refers to these as 2500series telephones).
You can also connect a fax machine to the
yellow Telephone jack labeled number 8 on
the Bizfon 680. See Section 4, “Using Other
Office Equipment with Your Bizfon 680,”
for more information.
Bizfon
Customer Care
Whenever you see the icon shown at the left,
it indicates that the feature or option requires
you to call Bizfon Customer Care at extension 299 in order to implement the feature or
purchase the option.
Arranging for
Telephone
Company
Services
There are certain telephone features that are
provided through your telephone company.
These are described below.
Hunt Groups
You should contact your local telephone
company to arrange for hunt groups. Hunt
groups are a service provided by your local
telephone company where each telephone
number is dialed in a circular sequence in the
2
Bizfon, Inc.
Section 1 Getting Started
event a number is busy. For example, if you
have four telephone numbers, and a call to
your main number is busy, the call is automatically routed to each telephone line until
a free line is found. When it reaches the last
number, it continues until it reaches the first
number in the hunt group.
Let’s say your main telephone number is
555-1000, and you have 5 more lines with
the numbers 555-1001, 555-1002, 555-1003,
555-1004 and 555-1005. The telephone company would set this up with the main number, 555-1000, as your main telephone
number, which callers would dial to reach
your business. If that line is busy, the call
would then be directed to the next number in
the hunt group, 555-1001. If that line is busy,
the call would be directed to the next number, and so on, until an open, available line is
detected. If all lines in the hunt group are
busy, the caller will hear a busy signal.
Caller ID
The Bizfon 680 supports Caller ID. You
must arrange for Caller ID service through
your local telephone company. Note that
BizTouch Feature Phones do not currently
support display of Caller ID. You may, however, use other phones that do support it with
your Bizfon 680.
Caller ID information is passed on when a
call is transferred to another extension.
Call Waiting
Bizfon Owner’s Guide
3
Section 1 Getting Started
The Bizfon 680 does not support Call Waiting. If you currently have Call Waiting, you
should contact your local telephone company and arrange to have Call Waiting turned
off.
CAUTION!
Overview of
Initial Bizfon
Settings
Failure to turn off Call Waiting will cause
incorrect operation of your Bizfon 680!
Everything is preset so you can use your Bizfon right away. However you may choose to
change some settings to meet your company's specific needs.
Some common settings you can change
yourself. These include the System Day and
After Hours Greetings and the Clock,
described below. Other changes we'll make
for you; just dial 299 to reach a Customer
Care representative. We'll consult with you
to set up your Bizfon to meet your company's unique needs.
System Greetings
The Bizfon 680 is shipped with automated
attendant greetings for both day and after
hour modes. The Bizfon automated attendant
provides an immediate, automated greeting
for callers to your business.
You can have the automated attendant greetings turned off. Call Bizfon Customer Care
at extension 299 to have the automated attendant greeting turned off and have calls routed
directly to extension 201.
4
Bizfon, Inc.
Section 1 Getting Started
Your Bizfon comes with the following automated attendant greeting:
"Thank you for calling. If you know your
party's extension, you may dial it now. For a
list of extensions, press 1. To reach the operator, press 0, or wait and you will be transferred."
See Section 2, Handling Inbound Calls, for
instructions on how to change the Day and
After Hours Greetings.
Clock
The Bizfon 680 is shipped with the clock
preset to Eastern Standard Time. You may
want to change this to reflect your time zone
or changes in Daylight Savings Time.
Setting the Clock
To change the clock, do the following:
1. Pick up any BizTouch telephone extension and press the SETTINGS button. If
using a non-BizTouch telephone, press to enter Personal Settings, then continue
to the next step.
2. Dial extension 200 to access General Settings.
3. Press to set the clock.
4. Follow the prompts to enter the time and
date.
Bizfon Owner’s Guide
5
Section 1 Getting Started
Setting Up and Changing the
Owner Password
The owner password prevents unauthorized
people from changing your Bizfon 680 General Settings.
The owner password must be from 3 to 10
digits long. Passwords for voice mail and
personal settings are separate from the owner
password and are set up as part of configuring an extension.
If you forget your owner password, call Bizfon Customer Care at 299.
To change the owner password:
1. Pick up any BizTouch telephone extension and press the SETTINGS button. If
using a non-BizTouch telephone, press to enter Personal Settings, then continue
to the next step.
2. Dial extension 200 to access General Settings.
3. Press to set the owner password.
4. Follow the prompts to set the owner password.
Bizfon Extension Numbers
200: General Settings
Extension 200 provides access to Bizfon 680
General Settings. General Settings include
things such as automated attendant greetings,
the clock, and informational messages.
To access General Settings:
6
Bizfon, Inc.
Section 1 Getting Started
1. Pick up any BizTouch telephone extension and press the SETTINGS button. If
using a non-BizTouch telephone, press to enter Personal Settings, then continue
to the next step.
2. Dial extension 200 to access General Settings.
3. Enter the Owner Password (if one has
been configured) and press .
4. Follow the prompts to select the General
Setting you want to change.
Optimizing Audio Quality
After installation of your Bizfon 680 system,
we recommend that you perform the following steps in order to optimize the audio quality of your Bizfon system. This optimization
should take approximately three minutes to
complete. Before starting the test make sure
there are no calls in progress as the Bizfon is
not operational during this test.
1. Pick up any extension connected to the
Bizfon 680.
2. Press the SETTINGS button if you are
using a BizTouch phone, or press on a
non-BizTouch phone to access Personal
Settings.
3. Dial extension 200 to access General Settings. You may need to enter the Owner
Password in order to access General Settings.
You'll hear the General Settings options,
beginning with "To remove a password,
press 1. To change auto-attendant greetings, press 2. To change the owner password, press 3. To change the system
clock, press 4. To exit, press star."
Bizfon Owner’s Guide
7
Section 1 Getting Started
4. Press to select the audio optimization
option. This is a hidden option, because
it is intended to be used only once. Hang
up the extension after pressing .
5. After pressing , the audio optimization
process will start. Depending on the
number of incoming telephone lines, this
will take up to about three minutes. The
lights for the incoming telephone lines
will light as the sound optimization process occurs. When it is complete, the
lights will go off.
6. Your Bizfon 680 is now ready for use.
If for some reason you are not happy with
the quality of the audio after running the
audio optimization, you can reset the audio
quality to its factory-default state by repeating the steps above and choosing instead
of in Step 4. The system will announce
the General Settings options, as described in
Step 4, and the audio will be reset to its previous, factory-default state.
201-208: Standard Universal
Extensions
201 through 208 are the Universal Extension
numbers initially assigned to the yellow
jacks on the Bizfon 680 labeled Telephones.
These extensions are used to connect physical telephones which are assigned these
extension numbers as follows: Jack 1 is for
extension 201, jack 2 is extension 202, jack 3
is extension 203, etc., through jack 8, which
is extension 208.
8
Bizfon, Inc.
Section 1 Getting Started
Extension 201 is the receptionist, the person
who receives calls when callers press 0 or
dial 201. For more information, see Section
3.
Extension 208 can be used for a fax machine
which is plugged into the yellow Telephone
jack number 8.
290: Meeting Room
Up to five callers can meet in a meeting
room by dialing 290. The first caller into the
meeting room is put on hold until a second
caller dials into the meeting room. As additional callers dial in to the meeting room,
they are announced by a single tone.
Note that outside callers are not allowed to
be the first to enter the meeting room. The
first party in the meeting room must be
someone calling in from a valid Bizfon universal extension.
Also, a password must be configured and
used by outside callers in order for them to
access the meeting room.
Callers can be put on hold and transferred
into the meeting room. Outside callers will
remain on hold until a meeting is in progress
with at least one internal caller.
299: Bizfon Customer Care
To reach Bizfon Customer Care, dial 299.
Feel free to call to request information or
assistance.
Bizfon Owner’s Guide
9
Section 1 Getting Started
Emergency Use
Connecting and using a Power
Fail Telephone
Your Bizfon includes a jack (labeled Power
Fail Telephone in red) for connecting a telephone that can be used in the event of a
power outage.
Note that the telephone used with the Power
Fail Telephone jack should be a non-AC
powered telephone in order to work during a
power failure.
Dialing Emergency Numbers
Dial to get an outside line, then dial 911
or the emergency number you are trying to
reach.
10
Bizfon, Inc.
Section 2
Setting up to Handle
Inbound Calls
Introduction
This section provides information about how
to set up your Bizfon to handle inbound telephone calls.
Inbound call handling refers to how calls are
handled as they come in to the Bizfon 680.
This section provides information on how to
configure the inbound call greeting options
for the automated attendant day and after
hours modes, how to configure the receptionist’s extension, and how to set up information messages. Once an inbound call is
directed to an extension, you can choose how
to handle the call at that extension. See Section 3 for information on configuring how
calls are handled once they reach an extension.
Automated
Attendant
Greetings
The Bizfon automated attendant provides an
immediate, automated greeting for callers to
your business. By configuring your system
greeting options in different ways, you can
be responsive to callers by providing specific
information through your system greetings.
You can change the greeting that people hear
when they call your company. Your Bizfon
comes with this default auto attendant greeting:
“Thank you for calling. If you know your
party’s extension, you may dial it now.
For a list of extensions, press 1. To reach
Bizfon Owner’s Guide
11
Section 2 Setting up to Handle Inbound Calls
the receptionist, press 0, or wait and you
will be transferred.”
You can use this generic greeting, record
your own, or purchase a professionally
recorded greeting by calling Bizfon Customer Care at 299.
Tips for writing a greeting:
•
Write down what you plan to say.
•
Include all of a caller’s options. (See
sample greeting below.)
•
Describe each option before telling the
caller what number to press (for example, “For a list of extensions, press 1.”)
•
Read the greeting aloud before you
record it to be sure you like the way it
sounds.
Sample greeting:
“Thank you for calling Phassenphepher
Consulting. If you know your party’s
extension, you may dial it now. For a list
of extensions, press 1. For directions,
press 4. For hours, press 5. To reach the
receptionist, press 0, or wait and you will
be transferred.”
NOTE:
12
If you want to purchase a professionally
recorded greeting, dial 299 for Bizfon Customer Care.
Bizfon, Inc.
Section 2 Setting up to Handle Inbound Calls
Changing the System Day
Greeting
You can change the system greeting at any
time. Before changing it, we recommend that
you write it down and practice speaking it
before making the recording.
To change the default system day greeting,
do the following:
1. Pick up any BizTouch telephone extension and press the SETTINGS button. If
using a non-BizTouch telephone, press to enter Personal Settings, then continue
to the next step.
2. Dial extension 200, then enter the owner
password (if one has been configured) to
access General Settings.
3. Press to change the Automated Attendant greeting.
4. Press to change the System greeting.
5. The current greeting is played and you
are prompted to accept the greeting or
change it.
6. Press to record the new greeting.
7. Press any key when done recording the
new greeting.
8. The greeting will be played back to you.
Press to use the greeting or press to
re-record the greeting.
Bizfon Owner’s Guide
13
Section 2 Setting up to Handle Inbound Calls
After Hours Mode
The Bizfon After Hours mode enables you to
set up your system for operation after normal
business hours.
When After Hours mode is enabled, the Bizfon plays a selected After Hours Greeting,
then it rings all extensions. After a specified
number of rings, calls are directed to the
Receptionist’s mailbox at extension 201.
To enable After Hours Mode:
1. Pick up any extension.
2. Press for Personal Settings.
3. Enter the extension’s password.
4. Press to enable After Hours Mode.
Once After Hours Mode is enabled, you can
disable it and return to Day Mode by repeating the steps above.
Changing the After Hours Greeting
You can change the after hours greeting at
any time. Before changing it, we recommend
that you write it down and practice speaking
it before making the recording.
To change the After Hours greeting, do the
following:
1. Pick up any BizTouch telephone extension and press the SETTINGS button. If
14
Bizfon, Inc.
Section 2 Setting up to Handle Inbound Calls
using a non-BizTouch telephone, press to enter Personal Settings, then continue
to the next step.
2. Dial extension 200 to access General Settings.
3. Press to change the Automated Attendant greeting.
4. Press to change the After Hours greeting.
5. The current greeting is played and you
are prompted to accept the greeting or
change it.
6. Press to record the After Hours greeting.
7. Press any key when done recording the
new greeting.
8. The greeting will be played back to you.
Press to use the greeting or press to
re-record the greeting.
Turning Off the Automated
Attendant
You can have the automated attendant turned
off so that all incoming calls go directly to an
extension. Call Customer Care at 299 if you
would like the automated attendant turned
off.
Bizfon Owner’s Guide
15
Section 2 Setting up to Handle Inbound Calls
Call Routing
Directly to a
Specific Extension
Your Bizfon 680 can be configured to
answer a particular incoming telephone line
and immediately ring a specific extension.
This can be configured by Bizfon Customer
Care at extension 299. When configured this
way, Day and Night modes are ignored.
Changing the
List of After
Hours Extensions
If you do not wish all extensions to ring in
After Hours Mode, you can contact Bizfon
Customer Care at extension 299 to configure
which extensions you wish to ring.
Receptionist:
Extension 201
The receptionist is the person whose telephone rings when the Automated Attendant
greeting finishes or when callers press or
dial extension 201.
Choosing which extension rings
when callers press 0
By default, extension 201 rings when callers
press . Therefore, the person at extension
201 is the receptionist. If you want a different extension to ring when callers press ,
you can use call forwarding to forward
extension 201 to another extension number.
16
Bizfon, Inc.
Section 2 Setting up to Handle Inbound Calls
Choosing how calls are handled
when the receptionist is not
available
If the receptionist is on the phone or if he has
enabled Do Not Disturb on his phone, an
inbound caller will be presented with the following choices:
“<Recorded name for extension 201> is
not available. Press 1 to leave a message; to try another extension, dial it
now; or for more options, press *.”
Additionally, the Bizfon 680 automated
attendant can be configured to ring a given
set of extensions or all extensions. This must
be configured by Bizfon Customer Care at
extension 299.
Changing personal options for
the receptionist
You change personal options for the receptionist the same way you change personal
options for any extension.
To change personal options for the receptionist:
1. Pick up any BizTouch telephone extension and press the SETTINGS button. If
using a non-BizTouch telephone, press to enter Personal Settings, then continue
to the next step.
2. Enter the extension number, 201, and the
password, or press if you are at extension 201.
Bizfon Owner’s Guide
17
Section 2 Setting up to Handle Inbound Calls
3. Follow the prompts.
Informational
Messages
The Bizfon 680 supports two informational
messages. Informational messages are typically used to provide specific information to
callers.
In your system greeting you should refer to
the information available in the informational messages and instruct callers how to
access the mailboxes. For example, your system greeting might sound something like
this:
“Thank you for calling HomeSteader
Realty. For directions to our office, press
4. For a list of extensions, press 1.”
Creating Informational Messages
You can create up to two informational messages that callers can hear by pressing or
. Each message provides 30 seconds of
recording time.
An informational message can contain directions to your company, hours of operation,
interest rates, a list of open houses, or any
other information that callers often need to
know.
When you create an informational message,
you must choose the number callers press to
hear it.
To create an informational message:
18
Bizfon, Inc.
Section 2 Setting up to Handle Inbound Calls
1. Pick up any BizTouch telephone extension and press the SETTINGS button. If
using a non-BizTouch telephone, press to enter Personal Settings, then continue
to the next step.
2. Dial extension 200 and enter the Owner
Password, if configured, to access General Settings.
3. Press to select System Greetings.
4. Press to select Create an Informational
Message.
5. Press the number associated with the
informational message, either or .
6. Record your information message and
press any key when finished.
7. The information message will be played
back to you. Press to use the message
or press to re-record the informational
message.
8. Whenever you create a new information
message, be sure to re-record your automated attendant greeting and refer to the
new information message.
Bizfon Owner’s Guide
19
Section 2 Setting up to Handle Inbound Calls
Music-on-Hold
You can enable music-on-hold so that callers
can listen to music or a pre-recorded looping
message.
To enable music on hold, you need to connect an audio device, such as a CD player or
a tape deck, to your Bizfon. See Section 4 for
information on connecting an audio device
to the Bizfon 680.
20
Bizfon, Inc.
Section 3
Setting Up and
Using Universal
Extensions
This section provides information and
instructions for setting up and using Bizfon
Universal Extensions.
Additional information is provided in the
BizTouch Feature Phone Reference Card
(included with each BizTouch Feature
Phone) and Reference Card for Non-Bizfon
Telephones. Give each person with a Bizfon
universal extension one of these cards
according to the type of telephone that person is using. Wallet Cards with instructions
for remote access are also included in your
Bizfon 680 documentation package.
About Universal Extensions
Your Bizfon 680 provides you with Universal Extensions. A Universal Extension is a
three-digit number, starting at 2xx, that
enables your clients and customers to reach
you anywhere!
A universal extension can be associated with
a telephone physically connected to the Bizfon 680, or with any telephone located anywhere. With a universal extension, there is
no single, physical telephone associated with
the extension number!
For example, a salesperson working from a
remote office can be connected to your com-
Bizfon Owner’s Guide
21
Section 3 Setting Up and Using Universal Extensions
pany through a universal extension. You
would assign a universal extension number
to this person, and configure the extension to
forward calls to the telephone number at the
remote office. There is no requirement to
have this person have a telephone physically
connected to the Bizfon 680.
With a universal extension, you can:
•
Receive calls forwarded from the Bizfon
•
Transfer calls to other universal extensions
•
Set up and participate in Conference
calls
•
Place long-distance calls through the
Bizfon 680
•
Receive and manage voice messages
through your voice mailbox
Setting Up Universal Extensions
The yellow jacks labeled Telephones on the
Bizfon 680 are initially assigned to Universal Extension numbers 201 through 208.
When you begin setting up an extension, you
must indicate whether it is going to be a private telephone or a public telephone (such
as a telephone in a conference room).
If it’s a private telephone, you must record
your name in order to start receiving voice
mail. You may also record a greeting and
choose a password.
22
Bizfon, Inc.
Section 3 Setting Up and Using Universal Extensions
When you first pick up the handset of a telephone connected to the Bizfon, the system
prompts you with the following:
“Welcome to extension 201 (the number
of the extension you’ve picked up). To set
up this extension now, press 1; otherwise,
press *.”
Voice Mail
•
If you press to set up the extension,
you are prompted through a series of
options to configure the extension. Simply follow the prompts to configure an
extension.
•
If you press you receive a dial tone
and can place calls.
Notification
When you pick up an extension, Bizfon
announces how many new messages you
have in your mailbox.
Personal Greetings
Each Bizfon extension can be set up to have
a personal greeting. This provides each person with an extension to offer callers a personal greeting and suggestions on leaving
voice mail or giving another extension or
phone number to call for service or information. Refer to the BizTouch Reference Card
or the Reference Card for Non-Bizfon Telephones for instructions.
Bizfon Owner’s Guide
23
Section 3 Setting Up and Using Universal Extensions
Accessing Personal Voice Mail
from any Extension
You can access a personal voice mailbox
from any extension. To access voice mail
from any extension, do the following:
1. Pick up the telephone handset.
2. Press .
3. Enter your Universal Extension number.
4. Enter your Password and press .
Maximum Length of Voice Mail
Messages
The maximum length of a single voice mail
message is 120 seconds. This can be
increased or decreased by Customer Care at
extension 299.
Expanding Your Bizfon 680
Voice Mail Capacity
Voice mail can be expanded in two hour
increments, to a maximum of 12 hours, by
installing a Voice Vault card. Contact Bizfon
Customer Care at extension 299 for more
information.
Ordering of Messages
The standard ordering for playback of voice
mail messages is that the first message
received is the first message played back.
24
Bizfon, Inc.
Section 3 Setting Up and Using Universal Extensions
This can be changed to play back the last, or
most recently received, message first. Call
Customer Care at 299 to make this change.
Call Handling in
the Office
The Bizfon 680 allows each extension to
route incoming calls two ways. These
include:
•
To another extension
•
To another phone number at another
location
Handling Calls at Your Desk
By using the Personal Settings options, you
have several ways of handling calls that
come in to the extension. These include:
•
Enabling Do Not Disturb - All calls will
go to your voice mailbox.
•
Enabling Call Forwarding - All calls are
directed, after the number of rings specified through the option “Call Handling
when not available”, to the extension or
telephone number specified when setting
up call forwarding.
•
You can determine whether the call is an
internal call from another Bizfon extension or is an outside call based on the
type of ring. An internal call from
another Bizfon extension has a single
ring. An outside call has two short rings.
Refer to the BizTouch Reference Card or the
Reference Card for Non-Bizfon Telephones
for more information about Personal Settings
options.
Bizfon Owner’s Guide
25
Section 3 Setting Up and Using Universal Extensions
Handling Calls Away from Your
Desk
To handle calls when you are away from
your desk, you can set up each Bizfon extension to forward calls to another extension or
to another phone number. This enables you
to receive your calls at another location, or to
direct calls to another person who can assist
callers.
You can also disable call forwarding and
send all calls into your voice mailbox by
enabling Do Not Disturb.
Handling Incoming Calls While
on a Call
You can put a call on hold to pick up another
call or to make another call.
Important!
Accessing Personal Settings
from any Telephone
You cannot put a second call on hold. You
must finish handling the second call and then
pick up the first call you originally put on
hold.
You can access Personal Settings for a Universal Extension from any telephone connected to the Bizfon 680. To access Personal
Settings from any telephone, do the following:
1. Pick up the telephone handset.
2. Press .
3. Enter your Universal Extension number.
4. Enter your Password and press .
26
Bizfon, Inc.
Section 3 Setting Up and Using Universal Extensions
Managing
Extensions
Removing the Password for an
Extension
If a user forgets his or her password, you can
remove it so that the user does not need a
password to access voice mail and personal
settings. The user can then create a new password. You do not need to know the extension
password to remove it.
To remove the password for an extension:
1. Pick up any BizTouch telephone extension and press the SETTINGS button. If
using a non-BizTouch telephone, press to enter Personal Settings, then continue
to the next step.
2. Dial extension 200 to access General Settings.
3. Enter the owner password, if required,
then press .
4. Press to remove a password.
5. Enter the number of the extension.
6. Follow the prompts.
Resetting an extension
When someone leaves your company, the
extension can be reset to the default settings.
An extension can also be reset to change the
extension type.
Call Bizfon Customer Care at extension 299
to reset an extension.
Bizfon Owner’s Guide
27
Section 3 Setting Up and Using Universal Extensions
Caution!
Resetting an extension deletes all voice mail
messages and recordings.
Authorization to make outside
calls (internal and remote users)
When using an extension connected to the
Bizfon 680 and when using the universal
extension remotely, all extensions are authorized to make outside calls.
The Bizfon can be configured to limit outside line access to internal extensions,
remote extensions, or both. Call Customer
Care at extension 299 to have line access
limitations configured.
Using
Universal
Extensions
from Outside
the Office
Anyone with a Bizfon universal extension
can use the Bizfon from outside of the office.
You can use all of the features of the Bizfon,
including making and handling calls as if
you were in the office.
To use your Bizfon from outside of your
office:
1. Dial your company’s telephone number.
2. Press during the automated attendant
greeting.
3. Enter your extension number and password followed by the key.
4. You can now use any Bizfon 680 feature.
Note:
28
You must have a valid extension and password to use the Bizfon 680 from outside of
the office.
Bizfon, Inc.
Section 3 Setting Up and Using Universal Extensions
Note that each person with a Bizfon 680 universal extension should have a Bizfon 680
Wallet Card for use when remotely accessing
the Bizfon 680.
How to
Remotely
Access the
Bizfon 680
when the
Automated
Attendant is
Turned Off
To access the Bizfon remotely when the
Automated Attendant has been turned off, do
the following:
1. Dial in to the Bizfon 680.
2. If the call is answered by voice mail
press to get back to the Automated
Attendant. Proceed to step 4.
3. If the operator answers the call ask him
or her to transfer you to your extension
and wait until you reach voice mail. Now
Press to get back to the Automated
Attendant.
4. Press during the Automated Attendant.
5. Enter your extension number and password, then press . You are now logged
in and can access voice mail and make
calls through the Bizfon 680!
Bizfon Owner’s Guide
29
Section 3 Setting Up and Using Universal Extensions
30
Bizfon, Inc.
Section 4
Using your Bizfon
with Other Office
Equipment
This section gives information on how to
extend your Bizfon communications system
to work with other equipment you may have
in your office.
Fax Machines
If you have a dedicated fax line that you
would also like to use for outgoing calls,
connect this line to the blue “Incoming Telephone Lines” jack labeled “6”. Then connect
your fax machine to the yellow “Telephones”
jack labeled “8”. After being configured by
Customer Care, the Bizfon 680 will automatically route any incoming faxes to the fax
machine at extension 208.
When the fax machine is not in use, this line
can be used for placing outgoing calls.
Please call Bizfon Customer Care at extension 299 to enable this capability.
Audio Devices
for Music-onHold
In order to play music to callers who are on
hold, you can connect an audio device, such
as a CD player, tape deck or radio, to the
Music-On-Hold (MOH) jack on the Bizfon
680.
Your audio source most likely produces stereo output, and your Bizfon requires mono
input. You need to purchase a stereo-to-
Bizfon Owner’s Guide
31
Section 4 Using your Bizfon with Other Office Equipment
mono converter that has a single RCA jack
(Radio Shack part number: 42-2444).
Connect the cable to your audio source, and
plug it into the Music-On-Hold (MOH) connector on the Bizfon 680. Set the levels on
your audio source. If it is distorted, turn
down the volume on your audio source.
Note:
Bizfon 680
Diagram
32
Please be aware that you may need ASCAP
authorization to play music to callers on
hold. For more information, contact ASCAP
at (212) 621-6000 or go to their Web site at
www.ascap.com.
The diagram below of the Bizfon 680 shows
the physical connectors on the system.
Bizfon, Inc.
Section 4 Using your Bizfon with Other Office Equipment
R e lay for D o or L ock
F or F uture U se
O u tp ut to P A
F or F uture U se
Inpu t fo r M usic on H o ld
S e ria l P ort
F or F acto ry U se O n ly
Power
C o rd
CO 6
C O 5 +6
CO 4
C O 3 +4
CO 2
C O 1 +2
E m e rge ncy P h one E xt
F or P ow er Failu re
D a isy C h ain C o nne cters
F or F uture U se
B lu e B utton
F or D iagnostics
F la sh C ard P o rt
F or F uture U p gra des
N e tw o rk C on necter
F or F acto ry U se
O n ly
E xt 208
E xt 207
E xt 206
E xt 205
E xt 204
E xt 203
E xt 202
E xt 201
Bizfon Owner’s Guide
33
Section 4 Using your Bizfon with Other Office Equipment
34
Bizfon, Inc.
Appendix A
Startup/Test
Button
Using the Startup/Test Button
After connecting your telephone lines and
telephones, you can use the Startup/Test button to confirm that your Bizfon 680 is properly set up.
1. Press the Startup/Test button (the blue
button in the center of the Bizfon 680)
once. A welcome message is played
along with a notification that the system
cannot be used for incoming or outgoing
calls while being tested. When you press
the button again, calls in progress will be
halted. You should wait until all LEDs
located at the telephone jacks are off,
indicating that no one is on the phone.
2. Press the button again to start the test for
the Incoming Telephone Lines. A message tells you that the Incoming Lines
will be tested. The LEDs at each connected line will flash as the diagnostics
detect a dial tone. The test will be
repeated every 7 seconds. If an LED at a
jack with a line connected does not flash,
it indicates that a dial tone is not
detected. Check to make sure that the
line is connected to a wall jack with a
live Incoming Telephone Line. Be sure to
wait at least 10 seconds after changing
any connections before pressing the button again to proceed to the next test.
Bizfon Owner’s Guide
35
Appendix A Startup/Test Button
Important!
The results of this test are used by the Bizfon
680 to determine which telephone lines may
be used to make outgoing calls. Be sure to
run this test each time after making any
changes to the Incoming Telephone Lines.
3. Press the button again. A message is
played indicating that the Incoming Telephones Lines test is complete and that
now the diagnostics will test the extensions by consecutively ringing each telephone connected to the Bizfon 680.
4. Press the button a final time and the system announces that the extensions test is
complete. The time and date are then
announced.
Your Bizfon 680 is now fully tested and
ready for use!
NOTE:
1) If an incoming call comes in while the test
runs, the test won't get dial tone on that line,
even though it's a valid line, and the line will
be disabled. After 7 seconds the call will be
disconnected, and the Bizfon 680 will detect
dial tone the next time the line goes off hook.
36
Bizfon, Inc.
Appendix B
Bizfon 680
Installation
Considerations
Mounting
Bracket
It is recommended that you do not use your
Bizfon 680 without the mounting bracket
attached, whether mounted and attached to a
wall or when resting on a table or desk top.
Attaching the
Bracket
Before attaching the bracket, you may want
to write down the serial number that is on the
back of the Bizfon 680 for registration purposes.
1. Hold the Bizfon 680 in your left hand
with the power cord facing toward you
and your thumb on the blue button.
Bizfon Owner’s Guide
37
Appendix B Bizfon 680 Installation Considerations
2. Hold the bracket in your right hand, with
the side with the large rectangular opening facing the back of the Bizfon 680 and
align the four tabs on the mounting
bracket with the four slots on the bottom
of the Bizfon 680, as shown below.
38
Bizfon, Inc.
Appendix B Bizfon 680 Installation Considerations
3. Slide the bracket until it snaps in place
with the tabs secured in the slots, as shown
below.
Removing the
Bracket
1. Apply downward pressure with your
thumb to the portion of the mounting
bracket that protrudes into the space
where the Voice Vault option slot is
located, as shown below.
2. While applying downward pressure,
simultaneously slide the bracket in the
direction of the power cord.
3. Pull the bracket away from the back of
the Bizfon 680.
Bizfon Owner’s Guide
39
Appendix B Bizfon 680 Installation Considerations
Wall Mount
1. Position the Bizfon 680 within four (4)
feet of a power outlet.
2. Attach the bracket to the wall vertically,
using the enclosed screws, or screws and
drywall anchors, as appropriate to the
type of wall on which you are mounting
the Bizfon 680, as shown in the figures
above. When using the anchors on drywall, pre-drill a 3/16” pilot hole. When
using the anchors on concrete, pre-drill a
1/4” pilot hole.
3. Lock the Bizfon into place on the
bracket, by positioning the Bizfon 680
over the bracket and sliding it down onto
the tabs of the bracket, as shown in the
figure under “Attaching the Bracket”.
40
Bizfon, Inc.
Appendix C
Bizfon 680 Specifications
Electrical Specifications
Power Input:
115 VAC, 50/60 Hz
17 Watts nominal
Recommended Operating Conditions
Operating Temperature:
40° F to 104° F (0°C to 40°C)
Humidity:
0 to 95% non-condensing
Telephone Connectors
Central Office Incoming Telephone Line
Inputs:
Six 6 pin modular jacks
Telephone Extension Connectors:
Eight 6 pin modular jacks
Music-On-Hold Connector (MOH)
RCA Phono Jack
Input impedance:470 kOhms
Input Level: 500 mV nominal
Dimensions
17-3/8" (44 cm) long x 8-1/8" (20.6 cm)
wide x 2-5/16"
(5.9 cm) high
Bizfon Owner’s Guide
41
Appendix C Bizfon 680 Specifications
Weight
3 lbs. 7 oz.
Regulatory Information
FCC Part 15
FCC Part 68
UL 1950 Listed
42
Bizfon, Inc.
Appendix D
Regulatory and
Safety Information
FCC Statement: Part 68
This equipment complies with FCC rules, Part 68. On the BOTTOM of
this equipment is a label that contains, among other information, the
FCC Registration Number and Ringer Equivalence Number (REN) for
this equipment. If requested, provide this information to your telephone
company.
The (REN) is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when
your number is called. In most, but not all areas, the sum of the RENs
of all devices should not exceed five (5.0). To be certain of the number
of devices you may connect to your line, as determined by the REN,
you should call your local telephone company to determine the maximum REN for your calling area.
If this equipment causes harm to the telephone network, the Telephone
Company may discontinue your service temporarily. If possible, they
will notify you in advance. But if advance notice isn't practical, you
will be notified as soon as possible. You will be advised of your right to
file a complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation
of your equipment. If they do, you will be given advance notice so as to
give you an opportunity to maintain uninterrupted service.
If you experience trouble with this equipment, please contact the manufacturer for warranty/repair information. The Telephone Company may
ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not
malfunctioning.
Bizfon Owner’s Guide
43
Appendix D Regulatory and Safety Information
This equipment may not be used on coin service provided by the Telephone Company. Connection to party lines is subject to state tariffs.
FCC rules prohibit the use of non-hearing aid compatible telephones in
the following locations or applications:
(1) All public or semipublic coin-operated or credit card telephones.
(2) Elevators, highways, tunnels (automobile, subway, railroad or
pedestrian) where a person with impaired hearing might be isolated in
an emergency.
(3) Places where telephones are specifically installed to alert emergency authorities such as fire, police, or medical assistance personnel.
(4) Hospital rooms, residential health care facilities, convalescent
homes, and prisons.
(5) Workstations for the hearing impaired.
(6) Hotel, motel, apartment lobbies; in stores where telephones are used
by patrons to order merchandise; in public transportation terminals
where telephones are used to call taxis, or to reserve lodging or rental
cars.
(7) Hotel and motel rooms. At least ten percent of the rooms must contain hearing aid compatible telephones; or jacks or plug-in hearing-aid
compatible telephones which will be provided to hearing impaired customers upon request.
FCC Statement: Part 15, Class A
RADIO AND TELEVISION INTERFERENCE
This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
44
Bizfon, Inc.
Appendix D Regulatory and Safety Information
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and the receiver.
· Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
You may also find helpful the following booklet, prepared by the FCC,
"How to Identify and Resolve Radio-TV Interference Problems." This
booklet is available from the U.S. Government Printing Office, Washington D.C. 20402.
Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate
this equipment under Federal Communications Commission rules.
Canadian DOC Statement
"This digital apparatus does not exceed the Class A limits for radio
noise emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications."
"Le present appareil numerique n'emet pas de bruits radioelectriques
depassant les limites applicables aux appareils numeriques de la class
A prescrites dans le Reglement sur le brouillage radioelectrique edicte
par le ministere des Communications du Canada."
Bizfon Owner’s Guide
45
Appendix D Regulatory and Safety Information
Industry Canada Notice
The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network
protective, operation and safety requirements as prescribed in the
appropriate Terminal Equipment Technical Requirements document(s).
The Department does not guarantee the equipment will operate to the
user's satisfaction. Before installing this equipment, users should
ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the
user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic
water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority,
or electrician, as appropriate.
NOTICE: The Ringer Equivalence Number (REN) assigned to each
terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
46
Bizfon, Inc.
Appendix D Regulatory and Safety Information
Important Safety Instructions
This product is only to be used in conjunction with the Bizfon 680 control unit.
Some of the following information may not apply to your particular
product; however, when using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric
shock and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. This product should not be used while you are in a bathtub, shower
or pool. Immersion of the product in water could cause an electrical
shock.
5. Slots and openings in the cabinet back or bottom are provided for
ventilation, to protect it from overheating. These openings must not be
blocked or covered. The openings should never be blocked by placing
the product on the bed, sofa, rug, or other similar surface. This product
should not be placed in a built-in installation unless proper ventilation
is provided.
6. This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power
supply to your home, consult your local power company.
7. Do not allow anything to rest on the power cord. Do not locate this
product where the cord will be abused by persons walking on it.
8. Do not overload wall outlets and extension cords as this can result in
the risk of fire or electric shock.
Bizfon Owner’s Guide
47
Appendix D Regulatory and Safety Information
9. Never push objects of any kind into this product through cabinet
slots as they may touch dangerous voltage points or short out parts that
could result in a risk of fire or electric shock. Never spill liquid of any
kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when
the appliance is subsequently used.
11. Do not expose this product to extreme temperatures such as found
near a hot radiator or stove, or in a car parked in the summer sun.
12. Do not place lighted candles, cigarettes, cigars, etc., on this product.
13. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
14. Never install or modify telephone wiring during a lightning storm.
15. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
16. Use caution when installing or modifying telephone lines.
17. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If the product has been exposed to rain or water.
C. If the product does not operate normally by following the operating
instructions.
D. If the product has been dropped or the cabinet has been damaged.
E. If the product exhibits a distinct change in performance.
18. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
48
Bizfon, Inc.
Appendix D Regulatory and Safety Information
19. Do not use this product to report a gas leak in the vicinity of the
leak.
20. Do not place this product on an unstable cart, stand or table. The
product may fall, causing serious damage to the product.
Service Instructions
CAUTION!
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the
manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
Attention!
Il y a danger d’explosion s’il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du meme type ou d’un type
equivalent recommande par le constructeur.
Mettre au rebut les batteries usagees conformement aux instructions du
fabricant.
Bizfon Owner’s Guide
49
Appendix D Regulatory and Safety Information
50
Bizfon, Inc.