Optiset E Standard, Advance, & Advance Plus Quick Reference Guide

Optiset E Standard, Advance,
and Advance Plus
Quick Reference
Guide
GU30-1604-00
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
WARNING: Changes or modifications to the equipment that are not
expressly approved by the responsible party for compliance could void the
user’s authority to operate the equipment.
This equipment does not exceed Class B limits per radio noise emissions for
digital apparatus, set out in the Radio Interference Regulation of the Canadian
Department of Communications. Operation in a residential area may cause
unacceptable interference to radio and TV reception requiring the owner or
operator to take whatever steps are necessary to correct the interference.
Cet équipement ne dépasse pas les limites de Classe B d'émission de bruits
radioélectriques por les appareils numériques, telles que prescrites par le
Règlement sur le brouillage radioélectrique établi par le ministère des Communications du Canada. L'exploitation faite en milieu résidentiel peut entraîner le
brouillage des réceptions radio et télé, ce qui obligerait le propriétaire ou
l'opérateur à prendre les dispositions nécessaires pour en éliminer les causes.
June 1997
Form No. GU30-1604-00
Part No. 06D8631
EC No. A92946
No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, mechanical, electronic, photocopying, recording, or otherwise, without prior written permission of Siemens Business Communication Systems, Inc.
Request Siemens publications from your Siemens representative or the Siemens branch serving you. Publications are not stocked at the address below.
Siemens Business Communication Systems, Inc.
4900 Old Ironsides Drive
P.O. Box 58075
Santa Clara, CA 95052-8075
(408) 492-2000
TWX: 9103387350 ROLM SNTA B Telex: 278156 ROLM UR
Siemens and Hicom are registered trademarks of Siemens Aktiengesellschaft.
Optiset and PhoneMail are registered trademarks and OptiGuide is a trademark
of Siemens Business Communication Systems, Inc.
Copyright Siemens Business Communication Systems, Inc. 1997.
All rights reserved.
Contents
Welcome to Your Optiset E Standard, Advance, or
Advance Plus Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Optiset E Standard Telephone . . . . . . . . . . . . . . . . . . . . . . . . 2
Optiset E Advance and Advance Plus Telephones . . . . . . . . . 3
Bay Option Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Optiset E Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Optiset E Local Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 8
Where to Go for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Your Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The OptiGuide Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Feature Keys and Access Codes . . . . . . . . . . . . . . . . . . . . . . 14
Volume Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing Your Audio Settings . . . . . . . . . . . . . . . . . . . . . . . 15
Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Pick A Call and Add to Conference . . . . . . . . . . . . . . . . . . . 26
Repertory Dialing (Repdial) Keys . . . . . . . . . . . . . . . . . . . . 27
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
i
ii
Welcome to Your Optiset E
Standard, Advance, or Advance
Plus Telephone
The Optiset E Standard, Advance, and Advance Plus digital
telephones work with your company’s Siemens Hicom
300 E Communications Server to give you advanced, easy-touse telephone features. The communications server is your
facility’s internal telecommunications system.
1)
6)
+
2)
3)
7)
–
4)
ABC DEF
1 22 33
4 5 6
7 8 9
7 8 9
00
1
4GHI 5JKL 6MNO
PQRS TUV WXYZ
5)
8)
9)
Figure 1. Optiset E Standard, Advance, Advance Plus
Telephones
1)
2)
3)
4)
5)
6)
7)
8)
9)
Handset
Speaker (ringing tone/open listening)
Keys for telephone settings
Key pad
Microphone for handsfree talking
(for Optiset E Standard and Advance Plus)
Display with 2 lines, 24 characters each
(for Optiset E Standard, Advance, and Advance Plus)
Feature keys with status lights
Guidance key "Select" (confirms function)
Guidance keys "Scroll Forward" and
"Scroll Back" for browsing
1
Optiset E Standard Telephone
The Optiset E Standard telephone has a microphone for a twoway speakerphone and does not support user-installable option
modules.
Standard
microphone
Figure 2. Optiset E Standard Telephone
2
Optiset E Advance and Advance
Plus Telephones
The Optiset E Advance and Advance Plus telephones have two
bays, underneath their bases, that support the following userinstallable option modules:
•
the Optiset E Analog Adapter
•
the Optiset E Data Adapter
•
the Optiset E Headset Adapter
•
the Optiset E Headset Plus Adapter
•
the Optiset E ISDN Adapter
•
the Optiset E Phone Adapter
These phones also support up to four, side-mounted Optiset E
Key Module options, for a total of 64 additional feature keys
and up to 29 line extensions. The Optiset E Advance Plus
telephone also has a microphone for a two-way speakerphone.
Advance
Figure 3. Optiset E Advance Telephone
microphone
Standard
Figure 4. Optiset E Advance Plus Telephone
3
Bay Option Modules
The bay option modules snap into place in the bays underneath
the Advance and Advance Plus phones. They are the same size
and shape, but labels clearly identify their type.
Figure 5. Bay Option Modules
Optiset E Analog Adapter
The Analog Adapter lets you attach a standard analog device,
such as a phone, facsimile machine, modem, or answering
machine, to your phone via an RJ11 connector on the back of
the adapter. The attached device is configured at your
communications server to be completely independent, with its
own phone number. It can be attached to a standard telephone
cable up to 300 ft. long. This adapter requires the Optiset E
Local Power Supply for operation. (See “Optiset E Local Power
Supply” on page 8.)
Optiset E Data Adapter
The Data Adapter lets you connect your phone to a computer or
terminal via a 25-pin connector for an EIA-232-E cable. You
can make asynchronous data calls by issuing AT commands
from your attached PC or terminal to your phone, much as you
would to an attached modem. This adapter supports baud rates
of up to 38.4 kilobytes per second (autobaud detection),
simultaneous voice and data communication, hardware flow
control (RTS/CTS) and full duplex operation. It also supports
the Siemens Application Programming Interface (API), data
loopback for customer service tests, and V.120 and DMI mode
2-Bit Rate Adaptation.
Optiset E Headset Adapter
The Headset Adapter lets you plug one or two electret
microphone-type headsets into your phone. You can then make
and answer calls using a headset instead of the handset or the
phone’s built-in microphone and speaker. This type of headset
does not require an amplifier. Connection is made through two
4
RJ8 connectors. Only the Optiset E Advance and Advance Plus
telephones support this option. When a headset is plugged into
the option, the speakerphone in the Optiset E Advance Plus
telephones does not function.
Optiset E Headset Plus Adapter
The Optiset E Headset Plus Adapter lets you plug one or two
carbon microphone-type headsets and a recorder into your
phone. You can then make and answer calls using a headset
instead of the handset or the phone’s built-in microphone and
speaker.
This type of headset requires an amplifier. You can also record
your conversations.The headsets attach to two RJ8 connectors.
The recorder attaches to an RJ11 connector. Only the Optiset E
Advance and Advance Plus telephones support this option.
When a headset is plugged into the option, the speakerphone in
the Optiset E Advance Plus telephones does not function. This
adapter does not have a two-prong PJ327 adapter interface. The
recorder works without a headset being plugged in.
Optiset E ISDN Adapter
The ISDN Adapter lets you connect ISDN S0 bus devices such
as phones, PC cards, LAN Bridges, G4 fax machines, and video
equipment to your phone via an RJ45 connector. It supports up
to 64 kilobytes per second simultaneously on each bearer
channel. It will only work properly in a primary phone, not in a
phone attached to another phone with the Phone Adapter. You
can only connect two ISDN devices to the adapter.
Optiset E Phone Adapter
The Phone Adapter lets you attach another Optiset E phone to
your Basic phone. It provides an RJ11 connector to which you
can attach the second phone via a standard telephone cable up
to 300 feet long. You can then place the second phone in an area
not wired for a phone. The attached phone is configured at your
communications server to be a completely independent phone
with its own phone number.
5
2
1
3
4
5
Figure 6. Installation of Bay Option Modules
1. Disconnect the phone line from the wall jack or phone and
place the phone ➀ on a soft surface with the keypad facing
down.
2. Hold the adapter ➁ with the male connector strip facing
down and mount it in one of the two mounting locations on
the bottom of the phone, sliding the two tabs ➂ into the two
slots ➃.
3. Gently press down on the adapter until the male connector
strip is inserted all the way into the female connector strip ➄.
For the Analog Adapter, connect an analog device to the 6-pin
RJ11 port on the back of the Analog Adapter (connecting tip/
ring to pins 3 and 4). Reconnect the phone line to the phone.
Note that the analog adapter requires the Optiset E Local Power
Supply for operation.
6
For the Data Adapter, connect the data terminal equipment to
the 25-pin (EIA232) connector on the back of the Data Adapter.
Reconnect the phone line to the phone.
For the Headset Adapter, connect the headset(s) to the headset
(RJ8) connector(s) on the adapter. Reconnect the phone line to
the phone.
For the Headset Plus Adapter, connect the headset(s) to the
headset (RJ8) connector(s) on the adapter. Connect the recorder
to the recorder (RJ11) connector. Reconnect the phone line to
the phone.
For the ISDN Adapter, connect the ISDN terminal to the RJ45
adapter. Reconnect the phone line to the phone.
For the Phone adapter, connect the secondary Optiset E phone
into the RJ11 connector on the adapter. Reconnect the phone
line to the phone.
Optiset E Key Module
The side-mounted Optiset E Key Module adds 16 keys for
features and line extensions. Up to four Optiset E Key Modules
can be linked together on one phone, for a total of 64 additional
feature keys and up to 29 line extensions. Only the Optiset E
Advance and Advance Plus telephones support this option.
Wall mount kits do not support phones with an Optiset E Key
Module attached.
Figure 7. Optiset E Key Module
7
Optiset E Local Power Supply
The Local Power Supply is required for the Analog Adapter. It
may also be required in other situations, depending on the
Optiset E telephone’s configuration, the type of phone cable
used, the length of the phone cable from the communications
server, and the type of communications server used. Only one
Optiset E Local Power Supply can be used at a time on an
Optiset E phone. However, one Local Power Supply can be
used on a primary phone and a second Local Power Supply can
be used on a secondary phone attached to the primary phone
through a Phone Adapter.
Installation of Local Power Supply
To install a local power supply:
1. Disconnect the phone line from the wall jack. New phones
should have a line cord attached to the phone, but may not be
plugged into the wall jack. Plug the line cord ➀ running from
the phone into the jack on the power supply labeled
.
Digital
2. Plug one end ➁ of the additional line cord that came with the
power supply into the jack labeled
.
3. Plug the other end ➂ of the additional line cord into the wall
jack, or into the Optiset E Phone Adapter installed in another
phone.
4. Plug the power supply ➃ into a properly grounded 120 VAC
electrical outlet.
Digital
4
1
Advance Plu
2
3
SII3.AI
8
Where to Go for Assistance
Although every company has its own way of handling support
for Optiset E telephones, most have a person responsible for
making configuration changes and answering questions about
the telephone system. This person, the system administrator,
can provide you with information on the features you need to
use and can help troubleshoot problems with your phone when
necessary. For more detailed information about your phone’s
features and operation, refer to the Optiset E Entry, Basic,
Standard, Advance, and Advance Plus Administrator Guide for
Hicom 300 E CS (GU30-1602-00).
Your Class of Service
Each phone in your Siemens telephone system has a class of
service (COS) that specifies the features available to it.
Therefore, you may find that some features included in this
guide are not available on your telephone. Ask your system
administrator which features have been assigned to your
telephone.
Line Keys
Your Optiset E telephone has a separate line key for every
extension that appears on your phone. You use the line keys to
answer and place calls.
Status Lights
The red status lights next to the line keys tell you what is
happening on those lines. A line key status light may turn on
steadily, blink, or flash at different rates to signal the status of
that line.
When the light is...
the line is...
Off
Available
On steady
In use
Blinking
Ringing
Flashing (faster)
On hold
Flickering (fastest)
Forwarded
9
The OptiGuide Display
The OptiGuide display provides information to help you use
your phone. The top line, generally in all capital letters, shows
the time and date and call-related information like the extension
calling you.
The second line, in initial capital letters, indicates some of the
features available to your phone in its current state and provides
prompts on how to use them. For example, when you are on a
call, the prompt Start transfer? appears, to let you transfer the
call if you want. When the > symbol appears at the right of the
display, more features are available for your phone’s current
state. The second line also presents call-related information.
You can configure your phone to display this line automatically
or manually. (See Configure display? on page 13.)
You can also use the OptiGuide display to show features you
have activated, scroll through messages sent to your phone, and
change the audio settings on your phone.
▲
✓
▲
Guidance Keys
The three large keys at the bottom of the phone are used to scroll
through prompts and select features.
▲
The
key (Scroll Forward) is used to scroll to the
next option.
•
The
key (Scroll Back) is used to scroll to the
previous option.
•
The ✓
key (Select) is used to select or start the
displayed feature or function.
▲
•
After you have selected a feature, new prompts appear which
help you complete the feature’s operation.
Main Menu
▲
▲
▲
▲
To go to the main menu, press the Menu key. If your phone is
idle, you can also press
or
. (This manual
assumes that a Menu key has been set up for the user’s phone at
the communications server.
Then use
or
to scroll to any of the following
prompts, which vary in some cases, depending on whether your
phone is idle or active (when you have a dial tone or are on a
call):
•
Speed dial features?
•
More features?
•
View active features?
10
•
Program/Service? (only available from the idle state)
•
Audio settings? (only available from the idle state)
Speed dial features? provides access to:
• Last number redial? - to redial the last number you dialed.
• Station speed dial? - to set up single digit codes to dial frequently used dialing sequences.
• Saved number redial? - to redial a number you have saved.
• System speed dial? - to use codes set up at your communications server to dial frequently used dialing sequences. You
may have two system speed dial lists.
More features? provides access to prompts not available for
activation through other prompts. If your phone is idle, the
following prompts appear:
• Call forwarding? - to forward calls to another extension or
outside number.
• Do not disturb? - to block incoming calls.
If your phone is active, a different set of prompts appears:
• Enter account code? - to enter a code to charge an external
call to an account.
• Time and date? - to display the time and date, when your
phone is active.
• Open listen/speaker? - to use your handset and let someone
nearby listen to the conversation over the speaker at the
same time (on a phone with a speakerphone).
• Private hold? - to place a call in a temporary waiting position from which it can be retrieved only from your phone.
• Line in-use? - to determine which extension line you are
currently using.
• Mark bad line? - to report a bad connection with an external
call, so that it is logged at the communications server.
View active features? lets you view the features you have
activated on your phone and lets you deactivate them. From it,
you can scroll through submenus that show the state of the
following features:
• FWD-ALL-BOTH - to forward both internal and external
calls under all conditions.
• Do Not Disturb - to block incoming calls.
• Hunt Group - to show whether you are actively part of a
hunt group that automatically moves a call to the first
11
available member extension.
• Speaker Call Rejection - to block incoming speaker calls.
• Call Waiting Terminate - to immediately alert you with a
tone when a caller is trying to reach you with Busy Standby
Queuing.
• Callback - to show whether you have a callback request
pending to help you reach another extension.
Program/Service? This is only available from the idle state and
can be reached by pressing the Program key. The Program/
Service menu gives you access to the following submenus:
• Change destinations? - to create or change destinations for
the following features:
– Call Forwarding - to forward calls to another extension
or outside number.
– Repdials - to set up keys for one-touch dialing.
– Station Speed Dial - to assign frequently used dialing
sequences to codes for easy dialing.
– Saved Number Redial - to redial a number you have
saved.
– Direct Station Select (DSS) - to monitor and
automatically dial or answer an extension.
• Feature settings? - to display and activate or deactivate the
following features:
– Call Forwarding - to forward calls to another extension
or outside number.
– Do Not Disturb - to block incoming calls.
– Stop Hunt - to use the No-Hunt feature to remove your
phone from a Hunt group. A Hunt group is a group of
phones that move an incoming call from one member’s
phone to another until it is answered or the caller hangs
up.
– Speaker Call Rejection - to block incoming speaker
calls.
– Call Waiting Terminate - to immediately alert you with
a tone when a caller is trying to reach you with Busy
Standby Queuing.
12
– View Callbacks Sent - to show whether you have sent a
callback request to help you reach another extension.
• Mailbox? - to scroll through the PhoneMail and reminder
messages that have been left on your phone and view the
author, date, and time of the message. (You can also press
the Mailbox key, if one appears on your phone, to reach the
Mailbox? prompt.) It takes you to the following submenus:
– All messages?
– PhoneMail messages?
– Reminder messages?
• View feature keys? - to display the feature keys configured
on your phone. It prompts you to press the key whose function you wish to display.
• Audio settings? - to adjust the following audio settings for
your phone:
– Ring volume
– Ring tone
– Alert tone volume
– Speakerphone mode - to remove echoing from your
speakerphone.
• Configure display? - to configure your phone for automatic
or manual presentation of features prompts on the second
display line when you are on a call. If you choose manual,
push the right or left arrow keys to display prompts.
• Phone test? - to test the followings aspects of your phone:
– LED?
– Display
– Key
– Audio tests
– Asset ID - to show the phone’s unique number.
– Firmware version - to show the firmware version of the
phone.
– Power level - to show whether a Local Power Supply is
needed for your phone.
13
You can press the Program key, if one appears on your phone,
to reach the Program/Service? prompt.
Also notice the service code numbers in the lower left of the
subprompts available through the Program/Service prompts.
PROGRAM/SERVICE
1-Change destinations?
>
From the Program/Service prompt, you can dial these numbers
to go directly to these submenus. Similarly, the subsections
within the submenus have numerals that you can dial to go to
those subsections.
Audio Settings? (also available from the Program/Service
menu) lets you adjust the following audio settings for your
phone: ring volume, ring tone, alert tone volume, and
speakerphone mode.
Feature Keys and Access Codes
You can also press feature keys to gain access to Siemens
telephone system features such as Hold, Transfer, Mailbox, and
Program. Since your phone has already been assigned a set of
feature keys, it may not have some of the feature keys described
here. However, you may still use any feature available on your
system and permitted by your class of service by dialing its
feature access code, if it has one. This guide explains the basic
steps for using many features, including the default feature
access codes. Your system administrator may have configured
both the acronyms for feature keys and the access codes
differently from how they appear here.
Volume Keys
Use the Volume Up + and Volume Down - keys to adjust
the voice volume of your telephone. While on a call, press +
to raise the volume of the voice you are hearing, or press - to
lower it. Press either key until you reach the desired voice level.
Holding down either key only changes the volume one step.
When you hang up or switch to another call, the voice volume
returns to the default level. Or you can store the new setting to
override the default setting before hanging up, by pressing the
✓
(Select) key or by pressing the + and - keys
together, before you hang up.
14
Changing Your Audio Settings
To change the audio settings on your phone:
1. From the Program/Service menu or the Main menu in the idle
state, select Audio settings?.
▲
▲
2. Press the
key to go to the audio setting you want to
change. Press the
key if you want to go back to a
previous audio setting.
3. Press the ✓
key. Your phone will display the current
setting for the audio setting you have selected. It will also
make the sound of the current setting for ring volume, ring
tone, and alert tone.
4. If you want to exit without making changes, hang up or
press #.
5. To adjust the setting higher or lower, press the + or keys. For ring volume, ring tone, and alert tone, your phone
will make the sound of the adjustment.
6. If you want to exit without making changes, hang up or
press #.
7. To save the adjustment you have made, press the
key. Or press the + and - keys together.
✓
15
Callback Request
Callback Request has the communications server help you
complete calls to extensions that are busy, ringing, or in Do Not
Disturb mode. It lets you hang up and have the communications
server call you back with triple rings. When you then answer,
the communications server automatically dials the number.
To request a callback,
1. Listen for the phone to ring or for the busy signal.
2. Select Callback? on your OptiGuide display.
Or press the Callback (CALLBCK) key, or dial # 1.
3. Hang up.
4. When the communications server calls back with triple rings,
answer. The communications server will then dial the
extension.
16
Conference
The Conference feature lets you have up to eight parties,
including yourself, in a telephone conversation. The other
parties besides yourself can be on trunks (outside lines).
To set up a conference,
1. During a call, scroll through the prompts on your OptiGuide
display and select Start conference?.
Or press the Transfer (TRANSFR) key.
2. Dial the extension you want to add, or dial 9 and the outside
number.
3. After the party answers, select Conference? from your
OptiGuide display to join all the parties.
Or press the Conference (CONF) key (or TRANSFR).
To reconnect to the conference when a called party
isn’t joining,
Scroll through the prompts on your OptiGuide display and
select Release and return?.
Or press the Connect key.
To drop the last added party,
Scroll through the prompts on your OptiGuide display and
select Remove last party?.
Or press the Clear key, or press TRANSFR and dial ∗ ∗ ∗ 4.
Then press the Conference (CONF) key (or the Connect key
or TRANSFR) to rejoin the conference.
17
Connect
Connect lets you
• reconnect with a call placed on consultation hold
• reconnect with a transferred call before the transfer is complete
• alternate between two parties, when you have one of them
on consultation hold
To reconnect with a call,
Scroll through the prompts on your OptiGuide display and
select Toggle/Connect?
Or press the Connect key.
18
Consultation
Consultation lets you put the other party in a call on
consultation hold, so that you can call and talk privately with a
second party. You can then use the Connect feature to alternate
between the two parties.
To consult with a second party during a call,
1. Scroll through the prompts on your OptiGuide display and
select Consult?.
Or press the Transfer (TRANSFR) key.
2. Dial the second party’s extension or 9 and the outside
number.
3. Talk with the second party.
To reconnect with the first party,
Scroll through the prompts on your OptiGuide display and
select Toggle/Connect?.
Or press the Connect key.
You can continue to use the Connect feature to alternate
between the two parties.
To release a party on consultation hold,
While connected with the party, scroll through the prompts
on your OptiGuide display and select Release and return?.
Or press the Clear key.
The party will be released, and you will be connected to the
other party.
19
Forwarding
Forwarding redirects your incoming calls to another extension
or an outside number. Variable Forwarding lets you set up an
extension or outside number for forwarding under conditions
you specify. Fixed Forwarding sends calls to extensions set up
for you at the communications server.
To use Variable Forwarding for all calls under all
conditions,
1. When your phone is idle, press the Menu key.
2. Scroll to More features? and select it.
3. Scroll to Call forwarding? and select it.
FWD-ALL-BOTH - - - OFF is displayed.
4. Dial the number where you want your calls forwarded.
OR
Get a dial tone. Press the Forward key or dial # 91. Dial the
extension, or 9 and the outside number, where you want your
calls forwarded. Hang up.
To cancel Variable Forwarding,
1. When your phone is idle, press the Menu key.
2. Use the OptiGuide display to scroll to More features? and
select it.
3. Select Call forwarding?.
FWD-ALL-BOTH - - - ON is displayed.
4. Scroll to Deactivate? and select it.
OR
Press the Forward key, or get a dial tone and dial # # 9 1, and
then hang up.
20
To cancel Fixed Forwarding,
Get a dial tone and dial # # 9 0.
To restore Fixed Forwarding,
Get a dial tone and dial # 9 0.
Hold
The Hold feature lets you hang up a line without disconnecting
the other party. If you do not retrieve the call after a certain
period of time (determined by the communications server), your
phone will ring. If it is an external call and you do not answer,
the call is transferred to the operator.
If you want to make another call after placing a call on hold, you
must use another line. If your telephone has only one line, press
the Transfer (TRANSFR) key, instead of the Hold key, to place
the call on consultation hold, then dial the second party.
To put a call on hold,
Use the OptiGuide display to scroll to Hold? and select it.
Or press the Hold key.
To reconnect,
Press the line key next to the flashing status light, or pick up
the handset and press the line key.
21
Last Number Redial
Last Number Redial lets you quickly redial the last number you
have dialed. Each time you dial a valid internal or external
telephone number it is automatically stored so that you can
redial it later. Numbers dialed during consultation calls and
transfers are also stored. Only one number is stored at a time,
and once you dial a new number it replaces the number stored
previously.
To redial the last number dialed,
1. When your phone is idle, press the Menu key.
2. Select Speed dial features?.
3. Select Last number redial?.
OR
Press the Last Number Redial (LNR) key.
OR
Get a dial tone and dial # # 4.
22
Mailbox
This feature lets you receive and answer PhoneMail messages
and reminder messages left on your phone by internal callers.
Messages turn on the status light beside your Mailbox key and
(on display phones) provide information about the call. If you
have a PhoneMail key, PhoneMail messages turn on the status
light beside it instead. The Mailbox key also lets you leave
reminder messages at other internal extensions.
To display messages,
1. When your phone is idle, press the Menu key.
2. Scroll to Program/Service? and select it.
3. Scroll to Mailbox? and select it.
4. Select All messages? or Phonemail messages? or Reminder
messages?.
The caller’s extension and the date and time of the call will
be displayed.
5. To display any additional messages, scroll to Next entry? and
select it.
6. To delete a displayed message, scroll to Delete? and select it.
To answer a displayed message,
Scroll to Call originator? and select it.
The communications server calls back the party or system that
left the message. (It can call a voicemail system or another
number configured at the communications server.) When the
party or system answers, the message is deleted.
To leave a reminder message,
When you make a call and receive a busy tone or no answer,
scroll to Reminder message? and select it.
The other party’s Mailbox status light turns on. If the other party
has a display phone, the system will also leave a reminder
message providing your name and the date and time of your
call.
23
Park
Park lets you move a call to an extension and hold it there
without ringing that extension. You or another party can then
retrieve the call from the extension as needed.
To park a call to another extension,
1. Scroll to Park call? and select it.
2. Dial the extension where you want to park the call.
3. Hang up.
OR
Press the Transfer (TRANSFR) key. Dial * 6. Dial the extension
where you want to park the call. Hang up.
To retrieve a parked call,
If the extension is on your phone, press the line key next to the
flashing status light.
If the extension is on another phone,
1. Press the Pickup key.
Or get a dial tone and dial * 3.
2. Dial the extension where the call is parked.
24
Pickup
Pickup features let you answer calls ringing, on hold, queued, or
parked at other extensions.
Group Pickup lets you answer a call to an extension in your
pickup group (set up at the communications server) even when
you do not know the number for the extension.
Station Pickup lets you answer a call at any extension, provided
that you know the number for the extension.
To answer a call in your pickup group,
Press the Pickup key twice. Or get a dial tone and dial ∗ ∗ 3.
To answer a call ringing, on hold, queued, or
parked at any extension,
1. Press the Pickup key, or get a dial tone and dial ∗ 3.
2. Dial the extension.
25
Pick A Call and Add to Conference
You can use the Pickup feature to pick up the following kinds
of calls and add them to a conference call.
• a call alerting or ringing on another extension, on your
phone or other phones
• a call on hold on another line, on your phone or another
phone
• a call parked on another extension
• a call on busy standby queuing for another extension
• a call on busy standby queuing for the line that you are using
To pick a call and add it to a conference,
1. Press the Pickup key during a two-party call or a conference
call. Or get a dial tone and dial * 3.
The other call is placed on consultation hold.
2. Dial the extension where the call to be picked up is located.
If the call you are picking up is on busy standby queuing for
your line, you will already be connected to it now. You do
not have to dial an extension for it.
3. After the picked up party answers, press the Conference
(CONF) key to join all the parties.
All parties will hear a conference tone to signal that another
party has joined the call.
If the picked up party does not want to join the conference,
press the Clear key. This disconnects the picked up party and
returns you to the original call.
To go back and forth (toggle) between the picked up party
and the original call, press the Connect key.
Note: You can also transfer, place on hold, place on
consultation hold, or park a call you have picked up. (See
“Transfer” on page 33, “Hold” on page 21, “Connect” on
page 18, and “Park” on page 24.)
To screen an incoming call before picking it up, put the
conference on hold and answer the call. Then return to the
conference, pick up the call, and add it to the conference.
26
Repertory Dialing (Repdial) Keys
This feature lets you set up each repdial (R-) key on your
faceplate for one-touch dialing of an extension, outside number,
feature access code, or combination of numbers and feature
access codes.
To set up a repdial key,
1. When your phone is idle, press the Menu key.
2. Scroll to Program/Service? and select it.
3. Select Change destinations?.
4. Scroll to Repdial? and select it.
5. Press the key you want to set up as a repdial.
6. Enter the dialing sequence you wish to assign to this repdial
key.
You can press - to add multiple time delays (the default is
2 seconds for each) to the sequence.
7. Select Save?.
8. If you want to set up another repdial key, scroll to Next entry?
and select it.
9. To end set up, select SAVED - Exit?.
OR
Press the Program key. Press the repdial (R-) key that you want
to use. Enter the dialing sequence you want to assign to the key.
Press the Program key. On your faceplate, label the key with the
name of the feature or person that it dials.
To dial using a repdial key,
Press the repdial key.
27
Saved Number Redial
This feature saves a number that you have dialed. Later, you can
redial your saved number.
To save a number you have dialed, while you are
still connected with that number,
Select Save number? from your OptiGuide display.
Or press the Saved Number Redial (SAV/RDL) key.
Or, while the call is still ringing, dial # 4.
To dial your saved number,
1. Press the Menu key.
2. Select Speed dial features?.
3. Scroll to Saved number redial? and select it.
OR
Press the Saved Number Redial (SAV/RDL) key, or get a dial
tone and dial # 4.
28
Speaker
The Optiset E Advance telephone has a speaker underneath the
handset that you can use for receiving calls or listening to the
PhoneMail system. Since the speaker is one-way, you must pick
up your handset to speak to the other party.
To answer a call,
Pick up the handset. The blinking status light next to the line
key turns on steadily.
To hang up,
Hang up the handset.
Speakerphone
The Optiset E Standard and Advance Plus telephones have a
two-way speakerphone, consisting of a speaker and a
microphone. You can use either the handset or the
speakerphone to make or receive calls. During a conversation,
you can use your speakerphone instead of your handset by
pressing the Speaker key and hanging up the handset. If you
want to switch back to using your handset, pick it up.
To make a call,
Press a line key or the Speaker key to get a dial tone, then dial.
To answer a call,
Press the line key next to the blinking status light.
To hang up,
Press the line key or the Speaker key.
To switch during a call,
If you are using the handset and want to use the speakerphone,
press the Speaker key and hang up the handset. If you are using
the speakerphone and want to use the handset, pick up the
handset.
29
Station Speed Dialing
Station Speed Dialing lets you assign frequently used dialing
sequences (extensions, outside numbers, or feature access
codes) to each of ten single-digit codes (0 through 9). You can
then dial a single-digit code instead of the entire sequence. You
can be set up at the communications server for up to 30 codes,
in groups of 10. If you are set up for more than ten, they follow
a double-digit scheme (00 through 29).
To set up a station speed code,
1. When your phone is idle, press the Menu key.
2. Scroll to Program/Service? and select it.
3. Select Change destinations?.
4. Scroll to Station speed dial? and select it.
Enter index: will be displayed, for the station speed dialing
code.
5. Dial the code you want to use.
Enter new number: will be displayed.
6. Dial the sequence you want the code to dial.
7. Select Save?.
8. Select Exit?.
OR
Press the Program key. Dial 13. Dial the code you want to use.
Dial the sequence you want the code to dial. Select Save?.
Select Exit?.
30
To dial using a station speed code,
1. When your phone is idle, press the Menu key.
2. Select Speed dial features?.
3. Scroll to Station speed dial? and select it.
ENTER INDEX: will be displayed.
4. Dial the station speed dialing code.
OR
Press the Station Speed (SPEED) key, and dial the station speed
code. Or get a dial tone, dial # 3, and then dial the station speed
code.
31
System Speed Dialing
If the System Speed Dialing feature is set up on your
communications server, you can dial frequently called outside
numbers (local, long distance, and international) by dialing a
code number. Usually these codes are published for an entire
company in a special system speed directory. Consult your
system administrator if you do not know your system speed
numbers. Your company may have up to sixteen system speed
lists. You may have access to two of these lists. A number set
up for a system speed code can contain an initial Personal
Identification Number (PIN), if one is necessary to make
outside calls.
To make a system speed call,
1. Press the Menu key.
2. Select Speed dial features?.
3. Scroll to System speed dial? and select it. You may have two
system speed dial lists.
ENTER INDEX: will be displayed.
4. Dial the system speed dialing code.
OR
Press the correct System Speed key (SYS-SP1 for the first
System Speed list or SYS-SP2 for the second). Or, get a dial
tone and dial # 6 1 for the first list or # 6 2 for the second.
Then dial the system speed code.
32
Transfer
Transfer lets you move a call to another extension or to an
outside number if your communications server is set up to do
this.
To transfer a call,
1. During a call, select Start transfer?
2. Dial the extension, or dial 9 and the outside number. If you
want, announce the caller when the party answers.
3. Hang up.
OR
Press the Transfer (TRANSFR) key. Dial the extension, or dial
9 and the outside number. If you want, announce the caller
when the party answers. Hang up.
To reconnect,
Before hanging up, scroll to Release and return? and select
it. This rejoins you to the original call and releases the party
you are talking to.
Or scroll to Toggle/Connect? and select it. This rejoins you
to the original call. Selecting Toggle/Connect again returns
you to the second party.
33
Feature Access Codes
To use feature access codes
➩ Get a dial tone, or press the Transfer key during a call. Dial the
feature access code. You may need to press the Connect key to
return to your call.
Feature
Account Number
Bad Line Reporting
Busy Override
Buzz
Callback Request
Cancel
Class of Service
Restore Primary
Return to Secondary
Com Group Speaker Call
Conference
Remove Last Party
Remove Specific Party
Direct Trunk Select
Forwarding, Fixed
Cancel
Forwarding, Variable
All
Busy
Busy/Ring No Answer
External
Internal
Ring No Answer
Cancel
Hold, Private
Last Number Redial
Mailbox Callback Message
Leave Message
Cancel
Turn Off Light
Park
Pickup
Group
Station
PIN Authorization
Cancel
Privacy
Cancel
Saved Number Redial
Speaker Call, Fixed
Speaker Call, One-Way
Speaker Call, One-Way Broadcast
Station Hunt
Prevent
Allow
Set Destination
Clear Destination
Station Speed Dialing
Call
System Hold
System Speed-1
System Speed-2
Trace Call
Universal Night Answer
34
Access Code
∗2
∗563
##7
#∗2
#1
##1
∗#591
∗#590
∗∗6
∗∗∗4
∗ ∗ 4 1-8
##8
#90
##90
#91
#94
#95
#92
#93
#96
##91
∗∗9
##4
#∗1
#∗8
∗52
∗6
∗∗3
∗3
∗#57
∗#58
#2
##2
#4
#∗4
#81
#80
#∗93
#∗92
#∗90
#∗99
#3
∗ 8 0-9
#61
#62
###1
∗#3