HP Deskpro EN FC 6550 Plus User guide

HP Officejet Pro K8600 Printer series
User Guide
Podręcznik użytkownika
HP Officejet Pro K8600 Printer series
User Guide
Copyright information
© 2008 Copyright Hewlett-Packard
Development Company, L.P.
Edition 2, 3/2008
Reproduction, adaptation or
translation without prior written
permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is
subject to change without notice.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Copyright (C) 1991-2, RSA Data
Security, Inc. Created 1991. All rights
reserved.
License to copy and use this software
is granted provided that it is identified
as the "RSA Data Security, Inc. MD4
Message-Digest Algorithm" in all
material mentioning or referencing
this software or this function.
License is also granted to make and
use derivative works provided that
such works are identified as "derived
from the RSA Data Security, Inc. MD4
Message-Digest Algorithm" in all
material mentioning or referencing the
derived work.
RSA Data Security, Inc. makes no
representations concerning either the
merchantability of this software or the
suitability of this software for any
particular purpose. It is provided "as
is" without express or implied
warranty of any kind.
These notices must be retained in any
copies of any part of this
documentation and/or software.
Trademarks
Intel®, Pentium® is a registered
trademark of Intel Corporation or its
subsidiaries in the United States and
other countries.
Microsoft®, Windows®, Windows® XP,
and Windows® Vista are U.S.
registered trademarks of Microsoft
Corporation.
Safety information
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
1. Read and understand all
instructions in the documentation that
comes with the HP Printer.
2. Use only a grounded electrical
outlet when connecting this product to
a power source. If you do not know
whether the outlet is grounded, check
with a qualified electrician.
3. Observe all warnings and
instructions marked on the product.
4. Unplug this product from wall
outlets before cleaning.
5. Do not install or use this product
near water, or when you are wet.
6. Install the product securely on a
stable surface.
7. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
8. If the product does not operate
normally, see Maintain and
troubleshoot.
9. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Contents
1
Get started
Find other resources for the product .........................................................................................5
Accessibility ..............................................................................................................................6
Understand the device parts .....................................................................................................7
Front view ...........................................................................................................................7
Control panel ......................................................................................................................8
Back view ...........................................................................................................................8
2
Install the accessories
Install the duplexer .................................................................................................................10
3
Use the device
Select print media ...................................................................................................................11
Tips for selecting and using print media ...........................................................................11
Understand specifications for supported media ................................................................12
Understand supported sizes .......................................................................................12
Understand supported media types and weights ........................................................16
Set minimum margins .......................................................................................................17
Load media .............................................................................................................................18
Change print settings ..............................................................................................................21
To change settings from an application for current jobs (Windows) .................................. 21
To change default settings for all future jobs (Windows) ..................................................21
To change settings (Mac OS) ...........................................................................................21
Use the HP Solution Center (Windows) ..................................................................................22
Print with the rear manual feed slot ........................................................................................22
Print on both sides (duplexing) ...............................................................................................23
Guidelines for printing on both sides of a page .................................................................23
To perform duplexing (Windows) ......................................................................................23
To perform automatic duplexing (Mac OS) .......................................................................24
Print on special and custom-sized media ...............................................................................24
To print on special or custom-sized media (Windows) ......................................................24
To print on special or custom-sized media (Mac OS) .......................................................25
Print borderless ......................................................................................................................25
To print a borderless document (Windows) ......................................................................25
To print a borderless document (Mac OS) ........................................................................26
Cancel a print job ....................................................................................................................26
4
Configure and manage
Manage the device .................................................................................................................27
Monitor the device ............................................................................................................28
Administer the device .......................................................................................................28
1
Use device management tools ...............................................................................................29
Embedded Web server .....................................................................................................29
To open the embedded Web server ...........................................................................29
Embedded Web server pages ....................................................................................30
Toolbox (Windows) ...........................................................................................................30
To open the Toolbox ...................................................................................................31
Toolbox tabs ...............................................................................................................31
HP Printer Utility (Mac OS) ...............................................................................................32
To open the HP Printer Utility .....................................................................................32
HP Printer Utility panels ..............................................................................................32
Network Printer Setup Utility (Mac OS) .............................................................................33
HP Web Jetadmin software ..............................................................................................33
HP Instant Support ...........................................................................................................33
Security and privacy ...................................................................................................34
To gain access to HP Instant Support ........................................................................34
myPrintMileage .................................................................................................................34
Understand the self-test diagnostic page ................................................................................35
Understand the network configuration page ...........................................................................36
Configure the device (Windows) .............................................................................................37
Direct connection ..............................................................................................................38
To install the software before connecting the device (recommended) ........................38
To connect the device before installing the software ..................................................38
To share the device on a locally shared network ........................................................39
Network connection ..........................................................................................................39
To install the device on a network ...............................................................................40
To install the device software on client computers ......................................................40
To install the printer driver using Add Printer ..............................................................40
To install the device in a pure IPV6 network environment ..........................................41
Configure the device (Mac OS) ..............................................................................................41
To install the software for network or direct connection ....................................................42
To share the device on a locally shared network ..............................................................42
Uninstall and reinstall the software .........................................................................................43
5
2
Maintain and troubleshoot
Supported ink cartridges .........................................................................................................45
Replace the ink cartridges ......................................................................................................45
Maintain the printheads ..........................................................................................................46
To check printhead health ................................................................................................47
To print the print quality diagnostic page ..........................................................................47
To calibrate the linefeed ...................................................................................................48
To clean the printheads ....................................................................................................49
To align the printheads .....................................................................................................49
To clean the printhead contacts manually ........................................................................49
To replace the printheads .................................................................................................52
Store printing supplies ............................................................................................................54
Store ink cartridges ...........................................................................................................54
Store printheads ...............................................................................................................54
Troubleshooting tips and resources ........................................................................................54
Contents
Solve printing problems ..........................................................................................................55
The device shuts down unexpectedly ...............................................................................55
All device lights are on or flashing ....................................................................................55
The device is not responding (nothing prints) ...................................................................55
Device does not accept printhead ..................................................................................... 56
Device takes a long time to print .......................................................................................57
Blank or partial page printed .............................................................................................57
Something on the page is missing or incorrect .................................................................58
Placement of the text or graphics is wrong .......................................................................58
Device prints half a page, then ejects the paper ...............................................................59
Poor print quality and unexpected printouts ............................................................................59
Poor quality printouts ........................................................................................................60
Meaningless characters print ............................................................................................60
Ink is smearing .................................................................................................................61
Ink is not filling the text or graphics completely .................................................................61
Output is faded or dull colored ..........................................................................................61
Colors are printing as black and white ..............................................................................62
Wrong colors are printing ..................................................................................................62
Printout shows bleeding colors .........................................................................................62
Colors do not line up properly ...........................................................................................63
Lines or dots are missing from text or graphics ................................................................63
Solve paper-feed problems .....................................................................................................63
A paper-feed problem is occurring ....................................................................................63
Solve device management problems ......................................................................................65
Embedded Web server cannot be opened .......................................................................65
Troubleshoot installation issues ..............................................................................................66
Hardware installation suggestions ....................................................................................66
Software installation suggestions ...................................................................................... 66
Solve network problems ...................................................................................................67
Clear jams ..............................................................................................................................68
Clear a jam in the device ..................................................................................................68
Tips for avoiding jams .......................................................................................................69
6
Control-panel lights reference
Interpreting control-panel lights ..............................................................................................71
Interpreting network connector lights ......................................................................................76
A HP supplies and accessories
Order printing supplies online .................................................................................................77
Accessories ............................................................................................................................77
Supplies ..................................................................................................................................77
Ink cartridges ....................................................................................................................77
Printheads ........................................................................................................................78
HP media ..........................................................................................................................78
B Support and warranty
Hewlett-Packard limited warranty statement ...........................................................................80
Obtain electronic support ........................................................................................................81
3
Obtain HP telephone support .................................................................................................81
Before you call ..................................................................................................................81
Support process ................................................................................................................ 82
HP support by phone ........................................................................................................82
Phone support period .................................................................................................82
Telephone support numbers .......................................................................................82
Placing a call ............................................................................................................... 82
After the phone support period ...................................................................................82
Additional warranty options ...............................................................................................83
HP Quick Exchange Service (Japan) ................................................................................83
Prepare the device for shipment .............................................................................................83
Remove the ink cartridges and printheads before shipment .............................................83
Pack the device ......................................................................................................................85
C Device specifications
Physical specifications ............................................................................................................87
Product features and capacities .............................................................................................87
Processor and memory specifications ....................................................................................88
System requirements ..............................................................................................................88
Network protocol specifications ..............................................................................................89
Embedded Web server specifications ..................................................................................... 90
Print resolution ........................................................................................................................90
Environmental specifications ..................................................................................................90
Electrical specifications ...........................................................................................................90
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) .................91
D Regulatory information
FCC statement .......................................................................................................................92
Notice to users in Korea .........................................................................................................93
VCCI (Class B) compliance statement for users in Japan ......................................................93
Notice to users in Japan about the power cord .......................................................................93
RoHS notices (China only) .....................................................................................................93
Toxic and hazardous substance table ..............................................................................94
LED indicator statement .........................................................................................................94
Regulatory model number ......................................................................................................94
Declaration of conformity ........................................................................................................95
Environmental product stewardship program .........................................................................96
Paper use .........................................................................................................................96
Plastics .............................................................................................................................96
Material safety data sheets ...............................................................................................96
Recycling program ............................................................................................................96
HP inkjet supplies recycling program ................................................................................96
Disposal of waste equipment by users in private households in the European Union ......97
Index.............................................................................................................................................98
4
1
Get started
This guide provides details about how to use the device and to resolve problems.
•
•
•
Find other resources for the product
Accessibility
Understand the device parts
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
Resource
Description
Location
Readme file and release notes
Provide late-breaking
information and
troubleshooting tips.
Included on the Starter CD.
Device management tools
(network connection)
Allows you to view status
information, change settings,
and manage the device.
Available from a connected
computer.
For more information, see
Embedded Web server.
Toolbox (Microsoft®
Windows®)
Provides information about
printhead health and access
to maintenance services.
Typically installed with the
device software.
For more information, see
Toolbox (Windows).
HP Printer Utility (Mac OS)
Contains tools to configure
print settings, calibrate the
device, clean the printheads,
print the self-test diagnostic
page, order supplies online,
and find support information
from the Web site.
Typically installed with the
device software.
For more information, see HP
Printer Utility (Mac OS).
Control panel
Provides status, error, and
warning information about
operations.
For more information, see
Control panel.
Logs and reports
Provides information about
events that have occurred.
For more information, see
Manage the device.
Self-test diagnostic page
•
For more information, see
Understand the self-test
diagnostic page.
Device information:
◦ Product name
◦
Model number
Get started
5
Chapter 1
(continued)
Resource
Description
◦
◦
•
•
•
Location
Serial number
Firmware version
number
Accessories installed (for
example, the duplexer)
Number of pages printed
from the trays and
accessories
Printing supply status
Print quality diagnostic page
Diagnoses issues that affect
print quality and helps you
decide whether to run any
maintenance services to
improve the print quality of
your printouts.
For more information, see To
print the print quality
diagnostic page.
HP Web sites
Provide the latest printer
software, and product and
support information.
www.hp.com/support
HP telephone support
Lists information to contact
HP. During the warranty
period, this support is often
free of charge.
For more information, see
Obtain HP telephone support.
HP photo and imaging
software help
Provides information about
using the software.
HP Solution Center (Windows)
Allows you to change device
settings, order supplies, start,
and access the onscreen
Help. Depending on the
devices you have installed,
the HP Solution Center
provides additional features,
such as access to the HP
photo and imaging software
and the Fax Setup Wizard.
For more information, see
Use the HP Solution Center
(Windows).
www.hp.com
Typically installed with the
device software.
Accessibility
The device provides a number of features that make it accessible for people with
disabilities.
Visual
The device software is accessible for users with visual impairments or low vision
through the use of your operating system's accessibility options and features. It also
supports most assistive technology such as screen readers, Braille readers, and voiceto-text applications. For users who are color blind, colored buttons and tabs used in
the software and on the control panel have simple text or icon labels that convey the
appropriate action.
6
Get started
Mobility
For users with mobility impairments, the device software functions can be executed
through keyboard commands. The software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this product and HP's commitment to
product accessibility, visit HP's Web site at www.hp.com/accessibility.
For accessibility information for the Mac OS, visit the Apple Web site at
www.apple.com/accessibility.
Understand the device parts
•
•
•
Front view
Control panel
Back view
Front view
1
Control panel
2
Power button and light
3
Output tray
4
Tray 1
5
Small media length guide
6
Media width guide
Understand the device parts
7
Chapter 1
(continued)
7
Ink cartridge door
8
Ink cartridges
9
Ink cartridge lights
10
Printhead lights
11
Printheads
12
Printhead latch
Control panel
For more information about interpreting control-panel lights, see Control-panel lights
reference.
1
Out of paper light
2
Door open light
3
Paper jam light
4
Cancel button
5
Resume button and light
Back view
8
1
Power input
2
Ethernet network port (available on some models)
Get started
(continued)
3
Rear universal serial bus (USB) port
4
Rear access panel (for models with no duplexer)
5
Automatic two-sided printing accessory (duplexer) (available on some models)
Understand the device parts
9
2
Install the accessories
This section contains the following topics:
•
Install the duplexer
Install the duplexer
NOTE: This feature is available with some models of the device. For ordering
information, see Accessories.
You can print on both sides of a sheet of paper automatically when the optional
automatic two-sided printing accessory (duplexer) is installed. For information on using
the duplexer, see Print on both sides (duplexing).
To install the duplexer
1. Push the buttons on the rear access panel and remove the panel from the device.
2. Slide the duplexer into the device until the unit locks into place. Do not press the
buttons on either side of the duplexer when installing the unit; use them only for
removing the unit from the device.
10
Install the accessories
3
Use the device
This section contains the following topics:
•
•
•
•
•
•
•
•
•
Select print media
Load media
Change print settings
Use the HP Solution Center (Windows)
Print with the rear manual feed slot
Print on both sides (duplexing)
Print on special and custom-sized media
Print borderless
Cancel a print job
Select print media
The device is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP Web site at www.hp.com for more information about HP
media.
•
•
•
Tips for selecting and using print media
Understand specifications for supported media
Set minimum margins
Tips for selecting and using print media
For the best results, observe the following guidelines.
•
•
•
•
•
Always use media that conforms to the device specifications. For more
information, see Understand specifications for supported media.
Load only one type of media at a time into a tray.
Load media print-side down and aligned against the right and back edges of the
tray. For more information, see Load media.
Do not overload the trays. For more information, see Understand specifications for
supported media.
To prevent jams, poor print quality, and other printing problems, avoid the following
media:
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
Use the device
11
Chapter 3
Cards and envelopes
• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or
windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or
areas that are wrinkled, torn, or otherwise damaged.
• Use tightly constructed envelopes, and make sure the folds are sharply creased.
• Load envelopes with the flaps facing up.
Photo media
• Use the Best mode to print photographs. Note that in this mode, printing takes
longer and more memory is required from your computer.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Transparencies
• Insert transparencies with the rough side down and the adhesive strip pointing
towards the back of the device.
• Use the Normal mode to print transparencies. This mode provides longer drying
time and ensures that the ink dries completely before the next page is delivered to
the output tray.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Custom-sized media
• Use only custom-sized media that is supported by the device.
• If your application supports custom-sized media, set the media size in the
application before printing the document. If not, set the size in the print driver. You
might need to reformat existing documents to print them correctly on custom-sized
media.
Understand specifications for supported media
Use the Understand supported sizes and Understand supported media types and
weights tables to determine the correct media to use with your device, and determine
what features will work with your media.
•
•
Understand supported sizes
Understand supported media types and weights
Understand supported sizes
NOTE: Duplexer is available with some models.
12
Use the device
Media size
Tray 1
Rear
manual
feed tray
Automatic
duplexer
Standard media sizes
U.S. Letter (216 x 279 mm; 8.5 x 11 inches)
8.5 x 13 inches (216 x 330 mm)
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)
U.S. Executive (184 x 267 mm; 7.25 x
10.5 inches)
U.S. Statement (140 x 216 mm; 5.5 x 8.5
inches)
B5 (JIS) (182 x 257 mm; 7.17 x 10.12
inches)
A5 (148 x 210 mm; 5.8 x 8.3 inches)
A3 (297 x 420 mm; 11.7 x 16.5 inches)
A3+ (297 x 330 mm; 13 x 19 inches)
A6 (105 x 148 mm; 4.1 x 5.8 inches)
B4 (257 x 364 mm; 10.1 x 14.3 inches)
Super B (330 x 483 mm; 13 x 19 inches)
Borderless Super B (330 x 483 mm; 13 x
19 inches)
Tabloid (279.4 x 431.8 mm; 11 x 17 inches)
Banner A3 (297 x 420 mm; 11.7 x 16.5
inches)
Banner A4 (210 x 297 mm; 8.3 x 11.7
inches)
Banner Letter (215.9 x 279.4 mm; 8.5 x
11 inches)
Banner Tabloid (279 x 432 mm; 11 x 17
inches)
Ofuku Hagaki (148 x 200 mm; 5.8 x 7.9
inches)
Panorama (101.6 x 254 mm; 4 x 10 inches)
Panorama (101.6 x 279.4 mm; 4 x 11
inches)
Select print media
13
Chapter 3
(continued)
Media size
Panorama (101.6 x 304.8 mm; 4 x 12
inches)
Borderless (Photo) Panorama (101.6 x
254 mm; 4 x 10 inches)
Borderless (Photo) Panorama (101.6 x
279.4 mm; 4 x 11 inches)
Borderless (Photo) Panorama (101.6 x
304.8 mm; 4 x 12 inches)
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.13 x
9.5 inches)
Monarch Envelope (98 x 191 mm; 3.88 x
7.5 inches)
HP Greeting Card Envelope (111 x 152
mm; 4.38 x 6 inches)
A2 Envelope (111 x 146 mm; 4.37 x 5.75
inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7
inches)
C5 Envelope (162 x 229 mm; 6.4 x 9
inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4
inches)
Japanese Envelope Chou #3 (120 x 235
mm; 4.7 x 9.3 inches)
Japanese Envelope Chou #4 (90 x 205
mm; 3.5 x 8.1 inches)
Japanese Kaku #2 (240 x 332 mm; 9.44 x
13.06 inches)
Cards
Index card (76.2 x 127 mm; 3 x 5 inches)
Index card (102 x 152 mm; 4 x 6 inches)
Index card (127 x 203 mm; 5 x 8 inches)
Hagaki* (100 x 148 mm; 3.9 x 5.8 inches)
Borderless Hagaki* (100 x 148 mm; 3.9 x
5.8 inches)
Photo media
14
Use the device
Tray 1
Rear
manual
feed tray
Automatic
duplexer
(continued)
Media size
Tray 1
Rear
manual
feed tray
Automatic
duplexer
Photo media (76.2 x 127 mm; 3 x 5 inches)
Photo media (102 x 152 mm; 4 x 6 inches)
Photo media (5 x 7 inches)
Photo media (8 x 10 inches)
Photo media (10 x 15 cm)
Photo L (89 x 127 mm; 3.5 x 5 inches)
Borderless photo media (102 x 152 mm; 4
x 6 inches)
Borderless photo media (5 x 7 inches)
Borderless photo media (8 x 10 inches)
Borderless photo media (8.5 x 11 inches)
Borderless photo media (10 x 15 cm)
Borderless Photo A3 (297 x 420 mm; 11.7
x 16.5 inches)
Borderless Photo A4 (210 x 297 mm; 8.3
x 11.7 inches)
Borderless Photo A5 (148 x 210 mm; 5.8
x 8.3 inches)
Borderless Photo A6 (105 x 148 mm; 4.1
x 5.8 inches)
Borderless Photo B5 (182 x 257 mm; 7.8
x 10.1 inches)
Borderless Photo Tabloid (279.4 x 431.8
mm; 11 x 17 inches)
Borderless Photo L (89 x 127 mm; 3.5 x 5
inches)
Other media
Custom-sized media between 76.2 to 330
mm wide and 127 to 483 mm long (3 to 13
inches wide and 5 to 19 inches long)
* The device is compatible with plain and inkjet hagaki from Japan Post only. It is not
compatible with photo hagaki from Japan Post.
Select print media
15
Chapter 3
Understand supported media types and weights
NOTE: Duplexer is available with some models.
Tray
Type
Weight
Capacity
Tray 1
Paper
60 to 130 g/m2
Up to 250 sheets of
plain paper
(16 to 36 lb bond)
Transparencies
(25 mm or 1 inch
stacked)
Up to 60 sheets
(18 mm or 0.71 inch
stacked)
Photo media
Up to 280 g/m2
Up to 60 sheets
(75 lb bond)
(18 mm or 0.71 inch
stacked)
Labels
Up to 60 sheets
(18 mm or 0.71 inch
stacked)
Envelopes
Cards
Rear
manual
feed tray
Paper
75 to 90 g/m2
Up to 15 sheets
(20 to 24 lb bond
envelope)
(18 mm or 0.71 inch
stacked)
Up to 200 g/m2
Up to 60 sheets
(110 lb index)
(18 mm or 0.71 inch
stacked)
60 to 130 g/m2
1 sheet
(16 to 36 lb bond)
Transparencies
Photo media
Up to 280 g/m2
(75 lb bond)
Labels
Envelopes
75 to 90 g/m2
(20 to 24 lb bond
envelope)
Cards
Up to 200 g/m2
(110 lb index)
Duplexer
Paper
Up to 0.3 mm2
Not applicable
(0.012 inch)
Output-bin
16
Use the device
All supported media
Up to 150 sheets of
plain paper (text
printing)
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait
orientation.
Media
(1) Left
margin
(2) Right
margin
(3) Top
margin
(4) Bottom
margin*
U.S. Letter
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
NOTE: If
you are using
the duplexer
(available
with some
models), the
minimum top
margin must
match or
exceed 12
mm (0.48
inch).
NOTE: If
you are
using the
duplexer
(available
with some
models), the
minimum
bottom
margin must
match or
exceed 12
mm (0.48
inch).
20 mm (0.79
inch)
20 mm (0.79
inch)
U.S. Legal
A4
U.S. Executive
U.S. Statement
8.5 x 13 inch
B5
A5
Cards
Custom-sized media
Photo media
A6
Banner media
Ofuku Hagaki
Hagaki Card
A3
A3+
B4
Super B
Tabloid
5 mm (0.20
inch)
5 mm (0.20
inch)
NOTE: If
you are using
the duplexer
(available
with some
models), the
minimum top
margin must
match or
exceed 20
mm (0.79
inch).
Select print media
17
Chapter 3
(continued)
Media
(1) Left
margin
(2) Right
margin
(3) Top
margin
(4) Bottom
margin*
NOTE: If
you are
using the
duplexer
(available
with some
models), the
minimum
bottom
margin must
match or
exceed 20
mm (0.79
inch).
Envelopes
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
16.5 mm
(0.65 inch)
16.5 mm
(0.65 inch)
Panorama
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
* To achieve this margin setting on a computer running Windows, click the Advanced
tab in the print driver, and select Minimize Margins.
Load media
This section provides instructions for loading media into the device.
To load Tray 1 (main tray)
1. Lift the output tray.
2. Insert the media print-side down along the right of the tray. Make sure the stack of
media aligns with the right and back edges of the tray, and does not exceed the
line marking in the tray.
NOTE: Do not load paper while the device is printing.
18
Use the device
3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then lower the output tray.
4. Pull out the extension on the output tray.
To load small media
NOTE: If you are printing on thick paper (such as cardstock), you can use the
rear manual feed slot. For more information, see Print with the rear manual feed slot.
1. Raise the output tray and remove any media from the input tray.
2. Insert a stack of media that does not exceed the height of the paper guide, printside down along the right side of the input tray until it stops.
3. Open the small media guide by moving it 90 degrees clockwise from start to end
position.
Load media
19
Chapter 3
4. Press the button on top of the paper guide and slide the guide to the right until it
stops at the edge of the media.
5. Press the input tray lock and slide the tray in until the small media guide stops at
the edge of the media. As you slide the tray, the small media guide extends until it
touches the edge of the media.
6. Lower the output tray.
7. When printing, select the appropriate media type and size from the printer driver.
For more information, see Understand specifications for supported media.
To load the rear manual feed slot
1. If the duplexer is installed, replace it with the rear-access panel.
NOTE: If you cannot locate the rear-access panel, cancel the print job and
print using the main tray. For more information, see Cancel a print job.
2. Send the print job.
3. Wait for the Resume light to blink.
4. Lift up the feed slot and then slide the paper guide to the required media width.
20
Use the device
5. Insert a sheet of media print-side up into the left side of the slot for the device to
load automatically.
6. Press
(Resume button) to print.
7. If you are printing more than one page, press
inserting each sheet.
(Resume button) to print after
Change print settings
You can change print settings (such as paper size or type) from an application or the
printer driver. Changes made from an application take precedence over changes
made from the printer driver. However, after the application is closed, the settings
return to the defaults configured in the driver.
NOTE: To set print settings for all print jobs, make the changes in the printer
driver.
For more information about the features of the Windows printer driver, see the
online help for the driver. For more information about printing from a specific
application, see the documentation that came with the application.
•
•
•
To change settings from an application for current jobs (Windows)
To change default settings for all future jobs (Windows)
To change settings (Mac OS)
To change settings from an application for current jobs (Windows)
1. Open the document that you want to print.
2. On the File menu, click Print, and then click Setup, Properties, or Preferences.
(Specific options may vary depending on the application that you are using.)
3. Change the settings that you want, and then click OK, Print, or a similar command.
To change default settings for all future jobs (Windows)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
3. Change the settings that you want, and then click OK.
To change settings (Mac OS)
1.
2.
3.
4.
On the File menu, click Page Setup.
Change the settings that you want (such as paper size), and then click OK.
On the File menu, click Print to open the print driver.
Change the settings that you want (such as media type), and then click OK or Print.
Change print settings
21
Chapter 3
Use the HP Solution Center (Windows)
Use the HP Solution Center to change print settings, order supplies, and access the
onscreen Help.
The features available in the HP Solution Center vary depending on the devices you
have installed. The HP Solution Center is customized to show icons that are
associated with the selected device. If the selected device is not equipped with a
particular feature, then the icon for that feature does not appear in the HP Solution
Center.
If the HP Solution Center on your computer does not contain any icons, an error might
have occurred during the software installation. To correct this, use the Control Panel in
Windows to completely uninstall and reinstall the software.
Print with the rear manual feed slot
If you are printing one or just a few photos, envelopes, or sheets of paper, you can use
the rear manual feed slot and leave your regular media in the input tray.
The rear manual feed slot uses a straight paper path and is designed for printing
single sheets of thick paper (up to 280 g/m2) such as cardstock. For information on
media types supported by the manual feed slots, see Understand specifications for
supported media.
Printing from the rear manual feed slot is performed in two stages: 1) changing the
software settings, and 2) loading the media. For more information on loading the rear
manual feed slot, see Load media
NOTE: If the duplex unit is installed and you want to print using the rear manual
feed slot, replace the duplex unit with the rear-access panel.
To change the software settings (Windows)
1. Open the printer driver.
2. Click the Paper/Quality tab.
3. Select the manual feed option from the Source is drop-down list.
4. Change any other desired settings, and then click OK.
5. Print your document.
To change the software settings (Mac OS)
1. Click File, and then click Page Setup.
2. Select the media size, and then click OK .
3. Click File, and then click Print.
4. Open the Paper Type/Quality panel.
5. In the Paper panel, select the source.
6. Change any other desired settings, and then click Print.
22
Use the device
Print on both sides (duplexing)
You can print on both sides of a sheet of media, either automatically by using the
optional automatic two-sided printing accessory (duplexer), or manually by turning the
media over and feeding it into the device again.
•
•
•
Guidelines for printing on both sides of a page
To perform duplexing (Windows)
To perform automatic duplexing (Mac OS)
Guidelines for printing on both sides of a page
•
•
•
•
•
•
Always use media that conforms to the device specifications. For more
information, see Understand specifications for supported media.
Specify duplex options in your application or in the printer driver.
Do not print on both sides of transparencies, envelopes, photo paper, glossy
media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 28 lb bond (105 g/
m2). Jams might occur with these media types.
Several kinds of media require a specific orientation when you print on both sides
of a page, such as letterhead, preprinted paper, and paper with watermarks and
prepunched holes. When you print from a computer running Windows, the device
prints the first side of the media first. When you print from a computer using the
Mac OS, the device prints the second side first. Load the media with the front side
facing down.
For auto-duplexing, when printing finishes on one side of the media, the device
holds the media and pauses while the ink dries. Once the ink dries, the media is
pulled back into the device and the second side is printed. When printing is
complete, the media is dropped onto the output tray. Do not grab it before printing
is complete.
You can print on both sides of supported custom-sized media by turning the media
over and feeding it into the device again. For more information, see Understand
specifications for supported media.
To perform duplexing (Windows)
1. Load the appropriate media. For more information, see Guidelines for printing on
both sides of a page and Load media.
2. Make sure the duplexer is properly installed. For more information, see Install the
duplexer.
3. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
4. Click the Features tab.
5. Select the Two-sided printing drop-down list. For auto-duplexing, ensure that
Automatic is selected.
6. To automatically resize each page to match the document's onscreen layout,
ensure Preserve Layout is selected. Clearing this option might result in unwanted
page breaks.
Print on both sides (duplexing)
23
Chapter 3
7. Select or clear the Flip Pages Up check box depending on which way you want
the binding. See the graphics in the print driver for examples.
8. Choose a booklet layout from the Booklet Layout drop-down list, if you want.
9. Change any other settings, and then click OK.
10. Print your document.
To perform automatic duplexing (Mac OS)
1. Load the appropriate media. For more information, see Guidelines for printing on
both sides of a page and Load media.
2. Make sure the duplexer is properly installed. For more information, see Install the
duplexer.
3. On the File menu, click Print.
4. Open the Two-Sided Printing panel.
5. Select the option to print on both sides.
6. Select the binding orientation by clicking the appropriate icon.
7. Change any other settings, and then click Print.
Print on special and custom-sized media
This section covers the following topics:
•
•
To print on special or custom-sized media (Windows)
To print on special or custom-sized media (Mac OS)
To print on special or custom-sized media (Windows)
1. Load the appropriate media. For more information, see Load media.
2. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
3. Click the Features tab.
4. Select the media size from the Size drop-down list.
5.
6.
7.
8.
24
To set a custom media size:
a. Select Custom from the drop-down list.
b. Type a name for the new custom size.
c. In the Width and Height boxes, type the dimensions, and then click Save.
d. Click OK twice to close the properties or preferences dialog box. Open the
dialog box again.
e. Select the new custom size.
To select the media type:
a. Click More in the Paper Type drop-down list.
b. Click the desired media type, and then click OK.
Select the media source from the Paper Source drop-down list.
Change any other settings, and then click OK.
Print your document.
Use the device
To print on special or custom-sized media (Mac OS)
1.
2.
3.
4.
Load the appropriate media. For more information, see Load media.
On the File menu, click Page Setup.
Select the media size.
To set a custom media size:
a. Click Manage Custom Sizes in the Paper Size pull-down menu.
b. Click New and type a name for the size in the Paper Size Name box.
c. In the Width and Height boxes, type the dimensions and set the margins, if
desired.
d. Click Done or OK, and then click Save.
5. On the File menu, click Page Setup, and then select the new custom size.
6. Click OK.
7. On the File menu, click Print.
8. Open the Paper Handling panel.
9. Under Destination Paper Size, click the Scale to fit paper size tab, and then
select the customized paper size.
10. Change any other desired settings, and then click OK or Print.
Print borderless
Borderless printing lets you print to the edges of certain photo media types and a
range of standard media sizes.
NOTE: Open the file in a software application and assign the image size. Make
sure the size corresponds to the media size on which you are printing the image.
You can also gain access to this feature from the Printing Shortcuts tab. Open
the printer driver, select the Printing Shortcuts tab, and select the printing
shortcut for this print job drop-down list.
•
•
To print a borderless document (Windows)
To print a borderless document (Mac OS)
To print a borderless document (Windows)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. From the application, open the print driver:
a. Click File, and then click Print.
b. Click Properties, Setup or Preferences.
4. Click the Features tab.
5. Select the media size from the Size drop-down list.
6. Select the Borderless check box.
7. Select the media source from the Paper Source drop-down list.
8. Select the media type from the Paper Type drop-down list.
Print borderless
25
Chapter 3
9. If you are printing photos, select Best from the Print Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi* for optimum print quality.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
10. Change any other print settings, and then click OK.
11. Print the document.
12. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
To print a borderless document (Mac OS)
1.
2.
3.
4.
5.
6.
7.
Load the appropriate media. For more information, see Load media.
Open the file that you want to print.
Click File, and then click Page Setup.
Select the borderless media size, and then click OK.
Click File, and then click Print.
Open the Paper Type/Quality panel.
Click the Paper tab, and then select the media type from the Paper type dropdown list.
8. If you are printing photos, select Best from the Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi*.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
9. Select the media source. If you are printing on thick or photo media, select the
manual feed option.
10. Change any other print settings, and then click Print.
11. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
Cancel a print job
You can cancel a print job using one of the following methods.
Control panel: Press (Cancel button). This clears the job that the device is
currently processing. It does not affect jobs waiting to be processed.
Windows: Double-click the printer icon that appears in the lower-right corner of the
computer screen. Select the print job, and then press the Delete key on the keyboard.
Mac OS: Double-click the printer in the Printer Setup Utility. Select the print job, click
Hold, and then click Delete.
26
Use the device
4
Configure and manage
This section is intended for the administrator or individual who is responsible for
managing the device. This section contains information about the following topics.
•
•
•
•
•
•
•
Manage the device
Use device management tools
Understand the self-test diagnostic page
Understand the network configuration page
Configure the device (Windows)
Configure the device (Mac OS)
Uninstall and reinstall the software
Manage the device
The following, common tools can be used to manage the device. For information about
accessing and using the tools, see Use device management tools.
NOTE: Specific procedures might include other methods.
Windows
• Device control panel
• Embedded Web server
• Printer driver
• HP Web Jetadmin
NOTE: For more information about the HP Web Jetadmin software, open the
HP Web Jetadmin software and see its documentation.
•
•
Toolbox
myPrintMileage
NOTE: For more information about myPrintMileage, visit the myPrintMileage
Web site.
Mac OS
• Device control panel
• Embedded Web server
• HP Printer Utility
•
•
Monitor the device
Administer the device
Configure and manage
27
Chapter 4
Monitor the device
This section provides instructions for monitoring the device.
Use this tool...
to obtain the following information....
Control panel
Obtain information about the status of jobs
that are being processed, the operating status
of the device, and the status of ink cartridges
and printheads.
Embedded Web server
•
•
•
•
Printer status information: Click the
Information tab, and then click an option
available on the left pane.
Ink cartridge and printhead status:
Click the Information tab, and then click
Ink Supplies in the left pane.
Print jobs ink and media usage: Click
the Settings tab, and then click Usage
Tracking in the left pane.
Email alerts about the device status:
Click the Settings tab, and then click
Alerts in the left pane.
Toolbox (Windows)
Ink cartridge information: Click the
Estimated Ink Levels tab to view the inklevel information, and then scroll to display
the Cartridge Details button. Click the
Cartridge Details button to view information
about replacement ink cartridges and
expirations dates. *
HP Printer Utility (Mac OS)
Ink cartridge information: Open the
Information and Support panel and click
Supplies Status. *
* The ink levels shown are an estimate only. Actual ink volumes may vary.
Administer the device
This section provides information about administering the device and modifying
settings.
Use this tool...
to do the following...
Embedded Web server
•
•
•
•
28
Configure and manage
Set embedded Web server password: Click
the Settings tab, and then click Security in the
left pane.
Perform device maintenance tasks: Click the
Settings tab, and then click Device Services
in the left pane.
Language or country/region: Click the
Settings tab, and then click International in
the left pane.
Configure network settings: Click the
Networking tab, and then click an option in the
left pane.
(continued)
Use this tool...
to do the following...
•
•
Order supplies: On any tab, click the Order
Supplies button, and then follow the onscreen
instructions.
Support: On any tab, click the Support button,
and then select a support option.
Toolbox (Windows)
Perform device maintenance tasks: Click the
Services tab.
HP Printer Utility (Mac OS)
Perform device maintenance tasks: Open the
Information and Support panel, and then click the
option for the task that you want to perform.
Use device management tools
The following lists common tools that can be used to manage the device.
•
•
•
•
•
•
•
Embedded Web server
Toolbox (Windows)
HP Printer Utility (Mac OS)
Network Printer Setup Utility (Mac OS)
HP Web Jetadmin software
HP Instant Support
myPrintMileage
Embedded Web server
When the device is connected to a network, you can use the embedded Web server to
view status information, change settings, and manage it from your computer.
NOTE: For a list of system requirements for the embedded Web server, see
Embedded Web server specifications.
Some settings might be restricted by the requirement for a password.
You can open and use the embedded Web server without being connected to the
Internet; however, some features will not be available.
•
•
To open the embedded Web server
Embedded Web server pages
To open the embedded Web server
You can open the embedded Web server by using these methods:
NOTE: To open the embedded Web server from the HP Printer Utility (Mac OS),
the device must be on a network and must have an IP address.
Use device management tools
29
Chapter 4
•
•
•
Web browser: In a supported Web browser on your computer, type the IP address
that has been assigned to the device.
For example, if the IP address is 123.123.123.123, type the following address into
the Web browser: http://123.123.123.123
The IP address for the device is listed on the network configuration page. For more
information, see Understand the network configuration page.
After opening the embedded Web server, you can bookmark it so that you can
return to it quickly in the future.
Windows taskbar: Right-click the HP Digital Imaging Monitor icon, point to the
device you wish to view, and then click Network Settings (EWS).
HP Printer Utility (Mac OS): On the Printer Settings panel, click Additional
Settings, and then click the Open Embedded Web Server button.
Embedded Web server pages
The embedded Web server contains pages that you can use to view product
information and change device settings. The pages also contain links to other eservices.
Pages/buttons
Contents
Information page
Shows status information about the device, its ink
supplies and usage, and a log of device events
(such as errors).
Settings page
Shows the settings that have been configured for
the device and gives you the ability to change
these settings.
Email alerts allow you to configure the device to
send out an email when the device needs attention,
such as when a paper jam occurs. You can also
track the usage of the device to bill clients or
manage supplies.
Networking page
Shows network status and the network settings that
have been configured for the device. These pages
only appear if the device is connected to a network.
Support and Order Supplies buttons
Support provides a number of support services,
including e-services such as HP Instant Support,
myPrintMileage. For more information, see HP
Instant Support and myPrintMileage.
Order Supplies connects you to online ordering of
supplies.
Toolbox (Windows)
The Toolbox provides maintenance information about the device.
NOTE: The Toolbox can be installed from the Starter CD by selecting the full
installation option if the computer meets the system requirements.
•
•
30
To open the Toolbox
Toolbox tabs
Configure and manage
To open the Toolbox
• From the HP Solution Center, click the Settings menu, point to Print Settings,
and then click Printer Toolbox.
• Right-click the HP Digital Imaging Monitor in the tray, point to the device, and then
click Display Printer Toolbox.
• From the Printer Properties, click Printing Preferences, Features or Color Tabs,
and then select Printer Services.
Toolbox tabs
The Toolbox contains the following tabs.
Tabs
Contents
Estimated Ink Level
•
Ink Level Information: Shows estimated ink
level for each cartridge.
NOTE: The ink levels shown are an estimate
only. Actual ink volumes may vary.
•
•
•
Information
Services
Shop Online: Provides access to a Web site
from which you can order printing supplies for
the device online.
Order by Phone: Shows telephone numbers
that you can call to order supplies for the
device. Telephone numbers are not available
for all countries/regions.
Cartridge Details: Shows order numbers and
expiration dates of the installed ink cartridges.
Printer Information: Provides a link to
myPrintMileage and shows the device hardware
and printhead health information. Information tab
options include:
• Hardware information
•
•
•
myPrintMileage (if installed)
•
Print PQ (print quality) Diagnostic Page:
Allows you to diagnose issues affecting the
print quality of the device. For more
information, see To print the print quality
diagnostic page.
Print Self-Test Diagnostic Page: Allows you
to print the self-test diagnostic page of the
device. This page contains information about
the device and the supplies. For more
information, see Understand the self-test
diagnostic page.
Align Printheads: Guides you through
aligning the printheads. For more information,
see To align the printheads.
Clean Printheads: Guides you through
cleaning the printheads. For more information,
see To clean the printheads.
•
•
•
HP Instant Support
HP printhead health
Use device management tools
31
Chapter 4
Tabs
Contents
•
•
Calibrate Linefeed: Allows you to perform
linefeed calibration. For more information, see
To calibrate the linefeed.
Control Panel Language: Allows you to set
the language used to print reports such as the
self-test diagnostic page.
HP Printer Utility (Mac OS)
The HP Printer Utility contains tools to configure print settings, calibrate the device,
clean the printheads, print the self-test diagnostic page, order supplies online, and find
Web site support information.
•
•
To open the HP Printer Utility
HP Printer Utility panels
To open the HP Printer Utility
1. From the Finder, select Computer from the Go menu.
2. Select Library, and then select Printers.
3. Select HP, select Utilities, and then select HP Printer Selector.
4. Select the device and click Launch Utility.
HP Printer Utility panels
This section covers the following topics:
•
•
Information and Support panel
Printer Settings panel
Information and Support panel
• Supplies Status: Shows the information about currently installed printheads and
ink cartridges.
• Supply Info: Shows the ink cartridge replacement options.
• Device Information: Displays information about the model and serial number.
Also allows you to print the self-test diagnostic page of the device. This page
contains information about the device and the supplies. For more information, see
Understand the self-test diagnostic page.
• Print Quality Diagnostics: Allows you to diagnose issues affecting the print
quality of the device. For more information, see To print the print quality diagnostic
page.
• Clean: Guides you through cleaning the printheads. For more information, see To
clean the printheads.
• Align: Guides you through aligning the printheads. For more information, see To
align the printheads.
• Calibrate Linefeed: Allows you to perform linefeed calibration. For more
information, see To calibrate the linefeed.
32
Configure and manage
•
•
Control Panel Language: Allows you to set the language used to print reports
such as the self-test diagnostic page.
HP Support: Gain access to HP Web site where you can find support for the
device, register the device, and find information about returning and recycling used
printing supplies.
Printer Settings panel
• Trays Configuration: Set the default media type and size for a tray.
• Additional Settings: Launch the embedded Web server to change network
settings. Configure IP settings for network connectivity.
Network Printer Setup Utility (Mac OS)
This tool allows you to configure network settings for the device. You can configure
wireless settings such as network location name and wireless mode, and wired
settings such as TCP/IP address, router, and subnet mask.
To open the Network Printer Setup Utility
1. From the Finder, select Computer from the Go menu.
2. Select Library, and then select Printers.
3. Select HP, select Utilities, and then select Network Printer Setup Utility.
4. Follow the onscreen instructions to configure network settings for the device.
HP Web Jetadmin software
The HP Web Jetadmin software is a Web-based management solution for remotely
installing, configuring (both individually or in batch mode), monitoring status (including
levels for supplies), conducting remote diagnostics, and troubleshooting a wide variety
of HP and non-HP network peripherals.
After the software is installed, you can gain access to it from anywhere within your
intranet by using a standard Web browser. To get more information or to download the
software, go to www.hp.com/go/webjetadmin.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly
identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
•
•
Easy access to troubleshooting tips: Provides tips that are customized for your
device.
Resolution of specific device errors: Provides immediate access to information
that can help you resolve errors specific to your device.
Use device management tools
33
Chapter 4
•
•
•
•
Notification of print driver updates: Alerts you when there is an update for the
printer driver. A message appears on the HP Instant Support homepage; click the
link within the message to go directly to the download section of the HP Web site.
Managing ink and media usage (myPrintMileage): Helps you manage and
forecast device supplies usage.
Security and privacy
To gain access to HP Instant Support
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial
number, error conditions, and status, is sent to HP. HP respects your privacy and
manages this information according to the guidelines that are outlined in the HP
Online Privacy Statement (welcome.hp.com/country/us/en/privacy.html).
NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer
and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View
menu in your Web browser.
To gain access to HP Instant Support
• Toolbox (Windows): Click the Information tab, and then click HP Instant Support.
• Embedded Web server: Click the Support button, then click HP Instant Support.
NOTE: The Support button is available in all pages.
NOTE: Do not bookmark the Web pages that are used to open HP Instant
Support. If you bookmark the site and connect to it by using the bookmark, the
pages do not contain the current information.
myPrintMileage
myPrintMileage is a service that HP provides to help you track and forecast your
device usage and plan the purchase of supplies.
To use myPrintMileage, you must have the following:
•
•
34
Internet connection
Device connected
Configure and manage
On the myPrintMileage Web site, you can see the print analysis, such as the amount
of ink you have used, whether you use more black or color ink, and the estimated
number of pages you can print with the remaining amount of ink
To gain access to myPrintMileage
• Embedded Web server: Click the Support button, and then click myPrintMileage.
NOTE: The Support button is available in all pages.
•
•
Toolbox (Windows): Click the Information tab, and then click myPrintMileage
and follow the onscreen instructions.
Windows taskbar: Right-click the HP Digital Imaging icon in the Windows
taskbar, choose the device you wish to view, and then click myPrintMileage.
NOTE: Do not bookmark the Web pages that are used to open myPrintMileage. If
you bookmark the site and connect to it by using the bookmark, the pages do not
contain the current information.
Understand the self-test diagnostic page
Use the self-test diagnostic page to view current device information, ink cartridge
status, and printhead health status; to help troubleshoot problems; and to verify
installation of optional accessories, such as the duplexer.
If you need to call HP, it is often useful to print the self-test diagnostic page before
calling.
Understand the self-test diagnostic page
35
Chapter 4
1. Printer Information: Shows device information (such as the product name, model
number, serial number, and firmware version number), the accessories that are
installed (such as the duplex unit), and the number of pages printed from the trays
and accessories.
2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical
form as gauges) and the part numbers and expiration dates of the ink cartridges.
NOTE: The ink levels shown are an estimate only. Actual ink volumes may
vary.
3. Printhead Status: Shows the status of the printhead health and the part numbers,
first-installation dates, and end-of-warranty dates of the printheads, as well as the
accumulated ink usage. The status options for the printhead are: good, fair, and
replace. If the status is 'fair', then the print quality must be monitored, but the
printhead does not need to replaced. If the status is 'replace', then the printhead
should be replaced, as the device will not function until it is.
To print the self-test diagnostic page
• Toolbox (Windows): Click the Services tab, and then click Print Self-Test
Diagnostic Page.
• HP Printer Utility (Mac OS): Click Device Information from the Information and
Support panel, and then click Print Configuration Page.
• Embedded Web server: Click Settings tab, click Reports in the left pane, select
Self-Test Report from the drop-down list, and then click the Apply button.
Understand the network configuration page
The network configuration page shows the network settings for the device.
36
Configure and manage
1. General Information: Shows information about the current status and connection
type of the network, and other information, such as the URL of the embedded Web
server and the hardware address of the device.
Network Status: This setting can be 'Ready' or 'Offline'. When the setting is
'Offline', it implies either that the IP is being assigned or negotiated by the DNS
server, or that the AutoIP or the network is not available.
2. 802.3 Wired: Shows information about your wired network and on how the device
is configured, such as IP address, subnet mask, default gateway, server, and
service name. Also contains a Configured By field, which shows 'AutoIP' if the
device is connected to a peer-to-peer network, and 'DHCP' if the device is
assigned an IP address or is configured by a DHCP server.
3. Network Status: Shows whether LPD, mDNS, SLP, SNMP, and WINS are
enabled or disabled.
• Line Printer Daemon (LPD) refers to the protocol and programs associated
with line-printer spooling services that may be installed on various TCP/IP
systems.
• Multicast Domain Name System (mDNS) services are typically used on small
networks for IP address and name resolution (through UDP port 5353) where a
conventional DNS server is not used.
• Service Location Protocol (SLP) is an Internet standard network protocol that
provides a framework to allow networking applications to discover the
existence, location, and configuration of networked services in enterprise
networks.
• Simple Network Management Protocol (SNMP) is used by network
management applications for device management. The device supports
SNMPv1 protocol on IP networks.
• The Windows Internet Naming Service (WINS) server provides Internet
Protocol (IP) address and name resolution services for network computers and
devices.
To print the network configuration page
• Control panel: To print this page, press on the control panel for 3 seconds.
• Embedded Web server: Click Settings tab, click Reports in the left pane, select
Network Configuration Page from the drop-down list, and then click the Apply
button.
Configure the device (Windows)
You can connect the device directly to a computer, or you can share the device among
other users on a network.
NOTE: Microsoft Internet Explorer 6.0 or later must be installed on the computer
system to run the installation program.
In addition, you must have administrator privileges to install a printer driver on
Windows 2000, Windows XP, Windows Vista, or Windows Server 2003.
When setting up the device, HP recommends that you connect it after you install the
software because the installation program is designed to provide you with the easiest
Configure the device (Windows)
37
Chapter 4
setup experience. However, if you have connected the cable first, see To connect the
device before installing the software.
Direct connection
You can connect the device directly to your computer using a USB cable.
NOTE: If you install the device software and connect the device to a computer
running Windows, you can connect additional devices to the same computer with
USB cables without reinstalling the device software.
When setting up the device, HP recommends that you connect the device after you
install the software because the installation program is designed to provide you with
the easiest setup experience. However, if you have connected the cable first, see To
connect the device before installing the software.
To install the software before connecting the device (recommended)
1. Close any applications that are running.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3. On the CD menu, click Install and follow the onscreen instructions.
4. When prompted, turn on the device and connect it to the computer using a USB
cable. The Found New Hardware wizard appears on the computer screen, and
the device icon is created in the Printers folder.
NOTE: You may connect the USB cable at a later time when you need to use the
device.
You can also share the device with other computers using a simple form of
networking known as locally shared networking. For more information, see To
share the device on a locally shared network.
To connect the device before installing the software
If you connected the device to the computer before installing the device software, the
Found New Hardware wizard displays on the computer screen.
NOTE: If you turned on the device, do not turn it off or unplug the cable from the
device while the installation program is running. If you do so, the installation
program will not finish.
1. In the Found New Hardware dialog box that displays methods for locating the
printer driver, select the Advanced option, and then click Next.
NOTE: Do not allow the Found New Hardware wizard to perform an
automatic search for the printer driver.
2. Select the check box for specifying the driver location, and ensure that the other
check boxes are clear.
3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.
4. Browse to locate the root directory on the Starter CD (for example, D), and then
click OK.
38
Configure and manage
5. Click Next and follow the onscreen instructions.
6. Click Finish to close the Found New Hardware wizard. The wizard automatically
starts the installation program (this might take a short while).
7. Complete the installation process.
NOTE: You can also share the device with other computers using a simple form
of networking known as locally shared networking. For more information, see To
share the device on a locally shared network.
To share the device on a locally shared network
In a locally shared network, the device is connected directly to the USB connector of a
selected computer (known as the server) and is shared by other computers (clients).
NOTE: When sharing a directly connected device, use the computer with the
newest operating system as the server. For example, if you have a computer
running Windows XP and another computer running an older version of Windows,
use the computer running Windows XP as the server.
Use this configuration only in small groups or when usage is low. The connected
computer is slowed down when many users print to the device.
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the device icon, click Properties, and then click the Sharing tab.
3. Click the option to share the device, and give it a share name.
4. To share the device with client computers that use other versions of Windows,
click Additional Drivers to install those drivers as a convenience to the users. You
must have the Starter CD in your CD drive.
Network connection
If the device has network capability, it can be shared in a network environment by
connecting it directly to the network. This type of connection offers the ability to
manage the device using the embedded Web server from any computer on the
network.
NOTE: Microsoft Internet Explorer 6.0 or later must be installed on the computer
system to run the installation program.
Choose the installation option for the type of network you have:
•
•
Client/server network: If your network has a computer acting as a dedicated print
server, install the device software on the server, and then install the device
software on the client computers. For more information see To install the device on
a network and To install the device software on client computers. This method
does not allow you to share the full functionality of the device. Client computers
can only print from the device.
Peer-to-peer network: If you have a peer-to-peer network (a network without a
dedicated print server), install the software on the computers that will be using the
device. For more information, see To install the device on a network.
Configure the device (Windows)
39
Chapter 4
In addition, you can connect to a network printer on both types of networks using the
Add Printer wizard in Windows. For more information, see To install the printer driver
using Add Printer.
To install the device on a network
Use the following steps to install the device software in the following networking
scenarios:
You have a peer-to-peer network (a network without a dedicated print server)
1. Remove the protective cover from the device's network port and connect the
device to the network.
2. Close any third-party firewall and any applications that are running on the
computer system that are acting as the print server.
3. Insert the Starter CD into the CD drive. The CD menu starts automatically. If the
CD menu does not start automatically, browse to the CD drive of the computer and
double-click Setup.exe.
4. On the CD menu, click Install, and then follow the onscreen instructions.
5. On the Connection Type screen, select Wired network/Wireless, and then click
Next.
6. Follow the onscreen instructions to complete the installation.
NOTE: To share the device with Windows client computers, see To install the
device software on client computers and To share the device on a locally shared
network.
To install the device software on client computers
After printer drivers are installed on the computer that is acting as the print server, the
printing functionality can be shared. Individual Windows users who want to use the
network device must install the software on their computers (clients).
A client computer can connect to the device in the following ways:
•
•
•
In the Printers folder, double-click the Add Printer icon and follow the instructions
for a network installation. For more information, see To install the printer driver
using Add Printer.
On the network, browse to the device and drag it to your Printers folder.
Add the device and install the software from the INF file on your network. On the
Starter CD, the INF files are stored in the root directory of the CD.
To install the printer driver using Add Printer
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Double-click Add Printer, and then click Next.
3. Select Network Printer or Network Printer Server.
4. Click Next.
40
Configure and manage
5. Do one of the following:
Type in the network path or queue name of the shared device, and then click Next.
Click Have Disk when prompted to select the device model.
Click Next and locate the device in the list of shared printers.
6. Click Next and follow the onscreen instructions to complete the installation.
To install the device in a pure IPV6 network environment
If you are connecting the device to a Windows XP or Windows Vista computer on a
pure IPV6 network, follow these instructions to install the printer driver.
NOTE: If you attempt to install the device software from the Starter CD, you will
not be able to find the device and complete the software setup.
NOTE: In pure IPv6 network environment, only the printer driver is available.
Other device software features such as Toolbox and Solution Center will not be
available.
To install the device drive on Windows XP
1. Connect the HP device to your network.
2. Install the HP Standard TCP/IP port monitor from the util\ipv6 folder on the Starter
CD.
NOTE: Click Next, if you see a dialog stating that the device cannot be
identified.
3. Print a network configuration page from the device to obtain the IP address. For
more information, see Understand the network configuration page.
4. In the Windows Add Print Wizard, create a local printer and select HP Standard
TCP/IP Port.
5. When prompted, type the Stateless IPv6 address of the HP device printed on the
Network configuration page. For example, 2001:DB8:1::4A50:33GFF:FE32:3333.
NOTE: The device status is not available in pure IPv6 network environment
running Windows XP.
To install the printer driver on Windows Vista
1. Click Start and then Network.
2. Right-click on the device you are installing, and then click Install.
3. When prompted for the printer driver, select the root level of the Starter CD.
Configure the device (Mac OS)
You can use the device with a single Macintosh computer using a USB cable, or you
can share it among other users on a network.
This section contains the following topics:
•
•
To install the software for network or direct connection
To share the device on a locally shared network
Configure the device (Mac OS)
41
Chapter 4
To install the software for network or direct connection
1. Connect the device to your computer with a USB cable.
2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,
and then double-click the setup icon. Also, you can locate the Installer folder on
the Starter CD.
3. Click Install Software and follow the onscreen instructions.
4. If necessary, share the device with other Macintosh computer users.
• Direct connection: Share the device with the other Macintosh computer
users. For more information, see To share the device on a locally shared
network.
• Network connection: Individual Macintosh computer users who want to use
the device on the network must install the device software on their computers.
To share the device on a locally shared network
When you connect the device directly, you can share it with other computers using a
simple form of networking known as locally shared networking. Use this configuration
only in small groups or when usage is low. The connected computer is slowed down
when many users print to the device.
Basic requirements for sharing in the Mac OS environment include the following items:
•
•
•
The Macintosh computers must be communicating on the network using TCP/IP,
and they must have IP addresses. (AppleTalk is not supported.)
The device that is being shared must be connected to a built-in USB port on the
host Macintosh computer.
Both the host Macintosh computer and the client Macintosh computers that are
using the shared device must have device sharing software installed, and the
driver or PPD for the device that is installed. (You can run the installation program
to install the device sharing software and associated Help files.)
For more information about USB device sharing, see the support information on the
Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer.
To share the device among computers running Mac OS
1. Turn on printer sharing on all Macintosh computers (host and clients) that are
connected to the printer. Depending on the OS version you are using, do one of
the following:
• Mac OS 10.3: Open System Preferences, click Print & Fax, and then check
the box next to Share my printers with other computers.
• Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing
tab, check the box next to Share these printers with other computers, and
then select the printer to be shared.
2. To print from the other Macintosh computers (the clients) on the network, do the
following:
a. Click File, and then select Page Setup in the document you want to print.
b. In the drop-down menu next to Format for, select Shared Printers, and then
select your device.
c. Select the Paper Size, and then click OK.
42
Configure and manage
d. In the document, click File, and then select Print.
e. From the drop-down menu next to Printer, select Shared Printers, and then
select your device.
f. Make additional settings, if necessary, and then click Print.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1. Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2. Press the Power button to turn off the device.
3. On the Windows taskbar, click Start, select Programs or All Programs, select
HP, select the device you want to uninstall, and then click Uninstall.
4. Follow the onscreen instructions.
5. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6. Restart your computer.
7. To reinstall the software, insert the device Starter CD into your computer's CDROM drive, follow the onscreen instructions, and also see To install the software
before connecting the device (recommended).
8. After the software is installed, connect the device to your computer.
9. Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click Start, select Settings, select Control Panel, and
then click Add/Remove Programs.
- Or Click Start, click Control Panel, and then double-click Programs and Features.
2. Select the device you want to uninstall, and then click Change/Remove or
Uninstall/Change.
3. Disconnect the device from your computer.
Uninstall and reinstall the software
43
Chapter 4
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Insert the device Starter CD into your computer's CD-ROM drive and then start the
Setup program.
6. Follow the onscreen instructions and also see To install the software before
connecting the device (recommended).
To uninstall from a Windows computer, method 3
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. Insert the device Starter CD into your computer's CD-ROM drive, and then start
the Setup program.
2. Disconnect the device from your computer.
3. Select Uninstall and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Start the Setup program for the device again.
6. Select Install.
7. Follow the onscreen instructions and also see To install the software before
connecting the device (recommended).
To uninstall from a Macintosh computer
1. Launch HP Device Manager.
2. Click Information and Settings.
3. Select Uninstall your HP Software from the pull-down menu.
Follow the onscreen instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the device Starter CD into your computer's CDROM drive.
6. On the desktop, open the CD-ROM, and then double-click HP Installer.
7. Follow the onscreen instructions and also see To install the software for network or
direct connection.
44
Configure and manage
5
Maintain and troubleshoot
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
Supported ink cartridges
Replace the ink cartridges
Maintain the printheads
Store printing supplies
Troubleshooting tips and resources
Solve printing problems
Poor print quality and unexpected printouts
Solve paper-feed problems
Solve device management problems
Troubleshoot installation issues
Clear jams
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might
come in different sizes. To obtain a list of supported ink cartridges for your device,
print the self-test diagnostic page and read the information in the ink cartridge status
section. For more information, see Understand the self-test diagnostic page.
You can find the ink cartridge number in the following places:
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the device and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information see www.hp.com/go/inkusage.
•
•
•
•
•
On the self-test diagnostic page (see Understand the self-test diagnostic page).
On the label of the ink cartridge you are replacing.
On the Information page of the embedded Web server (see Embedded Web
server).
Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
Replace the ink cartridges
You can check the estimated ink levels from the Toolbox (Windows), the HP Printer
Utility (Mac OS), or the embedded Web server. For information about using these
tools, see Use device management tools. You can also print the self-test diagnostic
page to view this information (see Understand the self-test diagnostic page).
Maintain and troubleshoot
45
Chapter 5
NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary.
After removing a cartridge from its package, install it right away. Do not remove a
cartridge from the device for long periods of time.
To find out which ink cartridges work with your device, see Supplies.
To replace the ink cartridges
1. Gently pull open the ink cartridge cover.
2. Remove the ink cartridge that requires replacement by grasping it between your
thumb and forefinger and pulling it firmly toward you.
3. Remove the new ink cartridge from its package.
4. Align the cartridge with its color-coded slot and insert the cartridge into the slot.
Press down firmly on the cartridge to ensure proper contact.
5. Close the ink cartridge cover.
Maintain the printheads
If printed characters are incomplete, or dots or lines are missing from printouts, ink
nozzles might be clogged and you might need to clean the printheads.
46
Maintain and troubleshoot
When the quality of printouts deteriorates, complete the relevant steps based on the
following sequence:
1. Check the health of the printheads. For more information, see To check printhead
health.
2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate
any problem areas, and perform the recommended actions. For more information,
see To print the print quality diagnostic page.
3. Clean the printheads. For more information, see To clean the printheads.
4. Replace the printheads if the problems persist after cleaning. For more
information, see To replace the printheads.
CAUTION: HP is not responsible for damage to the device that results from
modifying the printheads.
This section covers the following printhead maintenance tasks:
•
•
•
•
•
•
•
To check printhead health
To print the print quality diagnostic page
To calibrate the linefeed
To clean the printheads
To align the printheads
To clean the printhead contacts manually
To replace the printheads
To check printhead health
Use one of the following means to check the printhead health. If the status of any
printhead is not good or fair, then perform one or more of the maintenance functions,
or clean or replace the printhead.
•
•
•
Self-Test Diagnostic Page: Print the self-test diagnostic page on a clean sheet of
white paper, and check the printhead health section. For more information, see
Understand the self-test diagnostic page.
Embedded Web server: Open the embedded Web server. For more information,
see Embedded Web server. Click the Information tab, and then click Ink
Supplies in the left pane.
Toolbox (Windows): Open the Toolbox. For more information, see To open the
Toolbox. Click the Information tab, and then click Printhead Health.
To print the print quality diagnostic page
Use the print quality diagnostic page to diagnose issues affecting the print quality. This
will help you decide whether to run any maintenance services to improve the print
quality of your printouts. You can also view the ink level information, and the printhead
health status on the page.
•
•
Control panel: Press and hold
(Power button), press (Cancel button) seven
times, press
(Resume button) two times, and release
(Power button).
Embedded Web server: Click the Settings tab, click Device Services in the left
pane, select Print PQ (print quality) diagnostic page from the drop-down list in
the Print Quality section, and then click Run Diagnostic.
Maintain the printheads
47
Chapter 5
•
Toolbox (Windows): Click the Services tab, and then click Print PQ (print
quality) diagnostic page and follow the onscreen instructions.
HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the
Information and Support panel.
•
1
Printer Information: Shows device information (such as the product model number, serial
number, and firmware version number), the number of pages printed from the trays and
duplexer, the ink level information, and the printhead health status.
2
Test Pattern 1: If the lines are not straight and connected, align the printheads. For more
information, see To align the printheads.
3
Test Pattern 2: If there are thin white lines across any of the colored blocks, clean the
printheads. For more information, see To clean the printheads.
4
Test Pattern 3: If there are dark lines or white gaps where the arrows are pointing,
calibrate the linefeed. For more information, see To calibrate the linefeed.
To calibrate the linefeed
If your printout is showing bandings (dark or light lines across colored block) or
staggered lines, calibrate the printer's linefeed.
•
•
48
Control panel: Press and hold
(Power button), press (Cancel button) 14
times, press
(Resume button) six times, and release
(Power button).
Embedded Web server: Click the Settings tab, click Device Services in the left
pane, select Calibrate Linefeed from the drop-down list in the Print Quality
section, and then click Run Diagnostic.
Maintain and troubleshoot
•
•
Toolbox (Windows): Click the Services tab, and then click Calibrate Linefeed
and follow the onscreen instructions.
HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and
Support panel.
To clean the printheads
If printed characters are incomplete, or dots or lines are missing from printouts, ink
nozzles might be clogged and you might need to clean the printheads.
NOTE: Cleaning uses ink, so clean the printheads only when necessary.
The cleaning process takes up to 3.5 minutes. Some noise might be generated in
the process.
•
•
•
•
Control panel: Press and hold
(Power button), press (Cancel button) two
times, press
(Resume button) one time, and release
(Power button).
Embedded Web server: Click the Device Settings tab, click Device Services in
the left pane, select Clean Printheads from the drop-down list in the Print Quality
section, and then click Run Diagnostic.
Toolbox (Windows): Click the Services tab, and then click Clean Printheads
and follow the onscreen instructions.
HP Printer Utility (Mac OS): Click Clean from the Information and Support panel.
To align the printheads
Whenever you replace a printhead, the device automatically aligns the printheads to
ensure the best print quality. However, if the appearance of your printed pages
indicates that the printheads are misaligned, you can start the alignment process
manually.
•
•
•
•
Control panel: Press and hold
(Power button), press
(Resume button)
(Power button).
three times, and release
Embedded Web server: Click the Settings tab, click Device Services in the left
pane, select Align Printer from the drop-down list in the Print Quality section,
and then click Run Diagnostic.
Toolbox (Windows): Click the Services tab, and then click Align Printheads and
follow the onscreen instructions.
HP Printer Utility (Mac OS): Click Align from the Information and Support panel.
To clean the printhead contacts manually
After the printheads are installed, one or more of the printhead lights might be blinking.
If the printhead lights are blinking, you might need to clean the electrical contacts on
the printheads and in the device.
CAUTION: Clean the electrical contacts only after you have attempted to clean
the printheads. Electrical contacts contain sensitive electronic components that can
be damaged easily. For more information, see To clean the printheads.
Maintain the printheads
49
Chapter 5
1. Open the cover.
2. If the carriage does not move to the left automatically, press and hold the
(Resume button) until the carriage moves to the left. Wait for the carriage to stop
moving, and then unplug the power cord from the printer.
3. Lift the printhead latch.
4. Lift the handle of the printhead you want to replace and and pull the printhead out
of its slot.
5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include
paper coffee filters and eyeglass lens cleaning paper.
CAUTION: Do not use water.
50
Maintain and troubleshoot
6. Wipe the electrical contacts on the printhead but do not touch the nozzles.
CAUTION: The electrical contacts are small copper-color squares, grouped
on one face of the printhead.
The nozzles are on a different face of the printhead. Ink will be visible on the
nozzles.
Touching the nozzles can cause permanent nozzle damage. Also, ink can
permanently mark clothing.
7. After cleaning, place the printhead on a sheet of paper or paper towel. Make sure
the nozzles are facing up and are not in contact with the paper.
8. Clean the electrical contacts in the printhead slot inside the device with a clean,
dry, soft and lint-free cloth.
9. Plug in the power cord and turn on the device. The control panel should indicate
that the printhead is missing.
10. Insert the printhead into its color-coded slot (the label on the printhead must match
the label on the printhead latch). Press down firmly on the printhead to ensure
proper contact.
11. Pull the printhead latch all the way forward, and then press down to ensure that
the latch is properly engaged. You might have to apply some pressure to engage
the latch.
12. Where necessary, repeat the above steps for the remaining printhead.
13. Close the cover.
14. If the printhead light is still blinking, repeat the cleaning procedure described above
for the printhead which corresponds to the blinking printhead light.
Maintain the printheads
51
Chapter 5
15. If the printhead light continues to blink, replace the printhead which corresponds to
the blinking printhead light.
16. Wait while the device initializes the printheads and prints the alignment pages. If
the device does not print the pages, start the alignment process manually. For
more information, see To align the printheads.
To replace the printheads
NOTE: To find out which printheads work with your printer, see Supplies.
1. Open the cover.
2. If the carriage does not move to the left automatically, press and hold the
(Resume button) until the carriage moves to the left. Wait for the carriage to stop
moving, and then unplug the power cord from the printer.
3. Lift the printhead latch.
4. Lift the handle of a printhead and use it to pull the printhead out of its slot.
52
Maintain and troubleshoot
5. Before installing a printhead, shake the printhead up and down at least six times
while the printhead is still in its packaging.
6. Remove the new printhead from its package, and then remove its orange
protective caps.
CAUTION: Do not shake printheads after the caps are removed.
7. Insert the printhead into its color-coded slot (the label on the printhead must match
the label on the printhead latch). Press down firmly on the printhead to ensure
proper contact.
8. Pull the printhead latch all the way forward, and then press down to ensure that
the latch is properly engaged. You might have to apply some pressure to engage
the latch.
9. Close the cover.
10. Wait while the device initializes the printheads and prints the alignment pages. If
the device does not print the pages, start the alignment process manually. For
more information, see To align the printheads.
Maintain the printheads
53
Chapter 5
Store printing supplies
This section covers the following topics:
•
•
Store ink cartridges
Store printheads
Store ink cartridges
Ink cartridges can be left in the device for extended periods of time. If you remove the
ink cartridges, place them in an airtight container, such as a resealable plastic bag.
Store printheads
Printheads can be left in the device for extended periods of time. If you remove the
printheads, place them in an airtight container, such as a resealable plastic bag.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
•
•
•
54
For a paper jam, see Clear jams.
For paper-feed problems, such as the paper skew and paper pick, see Solve
paper-feed problems.
Verify that:
◦ Power light is on and not blinking. When the device is turned on for the first
time, it takes approximately 10 minutes to initialize it after the printheads are
installed.
◦ The device is in the ready state. If lights are on or blinking, see Control-panel
lights reference.
◦ No error messages appear on the computer screen.
◦ Power cord and other cables are working, and are firmly connected to the
device. Make sure the device is connected firmly to a functioning alternating
current (AC) power outlet, and is turned on. For voltage requirements, see
Electrical specifications.
◦ Media is loaded correctly in the tray and is not jammed in the device.
◦ Printheads and ink cartridges are properly installed in their correct color-coded
slots. Press down firmly on each one to ensure proper contact. Ensure you
have removed the orange protective caps from each printhead.
◦ Printhead latch and all covers are closed.
◦ The rear access panel or optional duplexer is locked into place.
◦ All packing tapes and materials are removed.
◦ The device can print a self-test diagnostic page. For more information, see
Understand the self-test diagnostic page.
◦ The device is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For the Mac OS, set it as the default in the Printer
Setup Utility. See your computer's documentation for more information.
Maintain and troubleshoot
◦
◦
Pause Printing is not selected if you are using a computer running Windows.
You are not running too many programs when you are performing a task.
Close programs that you are not using or restart the computer before
attempting the task again.
NOTE: Some problems can be resolved by resetting the device.
Solve printing problems
This section contains the following topics:
•
•
•
•
•
•
•
•
•
The device shuts down unexpectedly
All device lights are on or flashing
The device is not responding (nothing prints)
Device does not accept printhead
Device takes a long time to print
Blank or partial page printed
Something on the page is missing or incorrect
Placement of the text or graphics is wrong
Device prints half a page, then ejects the paper
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see Electrical specifications.
All device lights are on or flashing
A non-recoverable error has occurred
Disconnect all cables (such as power cord, network cable, and USB cable), wait about
20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site
(www.hp.com/support) for the latest troubleshooting information, or product fixes and
updates.
The device is not responding (nothing prints)
Check the print queue
A print job might be stuck in the print queue. To fix, open the print queue, cancel the
printing of all documents in the queue, and then reboot the computer. After the
computer reboots, try printing again. See your operating system help for information
on opening the print queue and canceling print jobs.
Check the device setup
For more information, see Troubleshooting tips and resources.
Solve printing problems
55
Chapter 5
Check the printhead initialization
When printheads are installed or replaced, the device automatically prints a few
alignment pages to align the printheads. This process takes about 10 minutes. Until
this process is complete, only the automatic alignment pages can be printed.
Check the device software installation
If the device is turned off when printing, an alert message should appear on your
computer screen; otherwise, the device software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the device software.
For more information, see Uninstall and reinstall the software.
Check the cable connections
• Make sure both ends of the network/USB cable are secure.
• If the device is connected to a network, check the following:
◦ Check the Link light on the back of the device.
◦ Make sure you are not using a phone cord to connect the device.
◦ The network hub, switch, or router is turned on and working properly.
Check the device setup for a network environment
Ensure the correct device driver and printer driver port are being used. For more
information about network connections, see Configure the device (Windows),
Configure the device (Mac OS), or the documentation provided by your network
vendors.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall.
If disabling the firewall allows you to communicate with the device, you might want to
assign a static IP address to the device and re-enable the firewall.
Device does not accept printhead
Check the printhead latch
Make sure the printhead latch is properly closed.
Check the printhead
Make sure the printhead is inserted into its correct color-coded slot. For more
information, see To replace the printheads.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see Maintain the
printheads.
56
Maintain and troubleshoot
Turn off the device after removing the printhead
After removing the printhead, turn off the device, wait about 20 seconds, and turn it on
again without the printhead installed. After the device has restarted, reinsert the
printhead.
Device takes a long time to print
Check the system resources
Make sure your computer has enough resources to print the document in a reasonable
amount of time. If the computer meets only the minimum system requirements,
documents might take longer to print. For more information on minimum and
recommended system requirements, see System requirements. In addition, if the
computer is too busy running other programs, documents can print more slowly.
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see Change print settings.
Blank or partial page printed
Check for empty ink cartridges
Check the control panel or the embedded Web server (see Embedded Web server) to
see which cartridge is low or empty. The Toolbox (Windows), HP Printer Utility (Mac
OS), and the self-test diagnostic page (see Understand the self-test diagnostic page)
provide information about ink levels. If you are printing black text and a blank page
prints, the black cartridge might be empty. For more information, see Replace the ink
cartridges.
Check the printhead latch
Make sure the printhead latch is properly closed.
Check the printhead
• Make sure the printhead is inserted into its correct color-coded slot. For more
information, see To replace the printheads.
• Remove the printhead, and check to make sure the orange protective caps have
been removed from the printhead.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see Maintain the
printheads.
Turn off the device after removing the printhead
Remove the printhead. Place the printhead on a sheet of paper or paper towel. Make
sure the nozzle is facing up and not in contact with the paper. Turn off the device, wait
Solve printing problems
57
Chapter 5
about 20 seconds, and turn it on again without the printhead installed. After it has
restarted, reinsert the printhead.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the
media loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media
loaded in the tray.
Something on the page is missing or incorrect
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of
the device. For more information, see Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see Change print settings.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the trays are not overloaded. For more information, see Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media
that you are using.
• Make sure the media size selected in the printer driver match the size of media
loaded in the tray.
58
Maintain and troubleshoot
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your device. For more
information, see Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see Change print settings.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
Device prints half a page, then ejects the paper
Check the ink cartridges
The ink cartridges may be low on ink, and the print job was cancelled. Replace the ink
cartridges, and then resend the print job to the device. For more information, see
Replace the ink cartridges.
Poor print quality and unexpected printouts
This section covers the following topics:
•
•
•
•
•
•
•
•
•
•
Poor quality printouts
Meaningless characters print
Ink is smearing
Ink is not filling the text or graphics completely
Output is faded or dull colored
Colors are printing as black and white
Wrong colors are printing
Printout shows bleeding colors
Colors do not line up properly
Lines or dots are missing from text or graphics
Poor print quality and unexpected printouts
59
Chapter 5
Poor quality printouts
Check the printheads and ink cartridges
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Check the paper quality
The paper might be too moist or too rough. Make sure the media meets HP
specifications, and try to print again. For more information, see Select print media.
Check the type of media loaded in the device
• Make sure the tray supports the type of media you have loaded. For more
information, see Understand specifications for supported media.
• Make sure you have selected the tray in the print driver that contains the media
that you want to use.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Turn off the device after removing the printhead
Remove the printhead. Place the printhead on a sheet of paper or paper towel. Make
sure the nozzle is facing up and not in contact with the paper. Turn off the device, wait
about 20 seconds, and turn it on again without the printhead installed. After it has
restarted, reinsert the printhead.
Meaningless characters print
If an interruption occurs to a job that is printing, the device might not recognize the rest
of the job.
Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs and wait again. When the device is
ready, resend the job. If prompted by the computer to retry the job, click Cancel.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device, disconnect the cable from the device, turn on the device without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
60
Maintain and troubleshoot
Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
Ink is smearing
Check the print settings
• When you print documents that use much ink, allow more time to dry before
handling the printouts. This is especially true for transparencies. In the printer
driver, select the Best print quality, and also increase the ink drying time and
reduce the ink saturation using the ink volume under the advanced features
(Windows) or ink features (Mac OS). However, note that decreasing ink saturation
might give printouts a "washed-out" quality.
• Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to
reduce ink, or use HP Premium Paper designed for printing vivid color documents.
For more information, see Change print settings.
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see Select print media.
Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the device. For more information, see
Select print media.
Check the print mode
Try using the Best mode in the printer driver. For more infromation, see Change print
settings.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Output is faded or dull colored
Check the print mode
To get better results, select Normal or Best. For more information, see Change print
settings.
Poor print quality and unexpected printouts
61
Chapter 5
Check the paper type setting
When printing on transparencies or other special media, select the corresponding
media type in the print driver. For more information, see To print on special or customsized media (Windows).
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Colors are printing as black and white
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see Change print settings.
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see Change print settings.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Printout shows bleeding colors
Check the ink cartridges
Make sure ink cartridges have not been tampered with. Refilling processes and the
use of incompatible inks can disrupt the intricate printing system and result in reduced
print quality and damage to the device or printhead. HP does not guarantee or support
refilled ink cartridges. For ordering information, see HP supplies and accessories.
Check the media type
Some media types are not suitable for use with the device. For more information, see
Select print media.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
62
Maintain and troubleshoot
Colors do not line up properly
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the
placement of graphics on the page.
Lines or dots are missing from text or graphics
Check the print mode
Try using the Best mode in the printer driver. For more information, see Change print
settings.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Solve paper-feed problems
For information on resolving jams, see Clear jams.
•
A paper-feed problem is occurring
A paper-feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see Understand specifications for supported media.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
Solve paper-feed problems
63
Chapter 5
•
•
When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
•
Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If the tray
is removable, pull out the tray from the device and reload the media properly,
making sure that the paper guides are properly aligned.
• Make sure the rear access panel or duplexer is properly installed.
• Load media into the device only when it is not printing.
• When reinserting a removeable tray into the device, do so gently. Forceful
insertion with a full stack of paper may cause sheets to slide up within the device,
causing the device to jam or pick multiple sheets at one time.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure the tray is not overloaded with paper.
• When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
64
Maintain and troubleshoot
•
•
•
•
If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
When reinserting a removeable tray into the device, do so gently. Forceful
insertion with a full stack of paper may cause sheets to slide up within the device,
causing the device to jam or pick multiple sheets at one time.
Use HP media for optimum performance and efficiency.
Do not load the paper when the carriage is moving.
Solve device management problems
This section provide solutions to common problems that involve managing the device.
This section contains the following topic:
NOTE: If you are accessing the Embedded Web Server using HTTPS protocol,
you may encounter browser security warnings. This is normal. You can install the
certificate and continue to the EWS website.
•
Embedded Web server cannot be opened
Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a cross cable to connect the device
to the network. For more information, see Configure the device (Windows) or
Configure the device (Mac OS).
• Make sure the network cable is securely connected to the device.
• Make sure the network hub, switch, or router is turned on and working properly.
Check the computer
Make sure the computer that you are using is connected to the network.
Check your Web browser
Make sure the Web browser meets the minimum system requirements. For more
information, see System requirements.
Check the device IP address
• To check the IP address of the device from the control panel, print the network
configuration page. For more information, see Understand the network
configuration page.
• Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MSDOS prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Solve device management problems
65
Chapter 5
Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP
support.
•
•
•
Hardware installation suggestions
Software installation suggestions
Solve network problems
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Power light, which should be
on. If a light other than the Power light is on or blinking, there is an error. For more
information, see Control-panel lights reference.
• Make sure that the device can print a self-test diagnostic page.
• Make sure that the rear access panel or duplexer is locked into place.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a
working power outlet.
Check the printheads and ink cartridges
• Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, colorcoded slot. Press down firmly on each one to ensure proper contact.
The device cannot work if they are not all installed.
• Make sure that all latches and covers are closed properly.
Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
66
Maintain and troubleshoot
Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software for
your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(www.hp.com/support).
NOTE: After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
• If you are unable to install the device software, verify that:
◦ All cable connections to the computer and the device are secure.
◦ The network is operational and the network hub is turned on.
◦ All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦ Make sure the device is installed on the same subnet as the computers that
will be using the device.
◦ If the installation program cannot discover the device, print the network
configuration page and enter the IP address manually in the installation
program. For more information, see Understand the network configuration page.
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address:
◦ Print the device’s network configuration page.
◦ Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
◦ Right-click the device icon, click Properties, and then click the Ports tab.
◦ Select the TCP/IP port for the device, and then click Configure Port.
◦ Compare the IP address listed in the dialog box and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
◦ Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
If the Link light on the network connector does not turn on, make sure that all of the
“General network troubleshooting” conditions are met.
Troubleshoot installation issues
67
Chapter 5
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
WARNING! Do not reach into the device when it is on or when the carriage is
stuck. When you open the print carriage access door, the carriage should return to
its position on the right side of the device. If it does not move to the right, turn off
the device before you remove any jam.
•
•
•
•
•
Make sure that you are printing with media that meets specifications. For more
information, see Select print media.
Make sure that you are printing with media that is not wrinkled, folded, or damaged.
Make sure that the input trays are loaded correctly and are not too full. For more
information, see Load media.
Clear a jam in the device
Tips for avoiding jams
Clear a jam in the device
To clear a jam
1. Remove all media from the output tray.
2. Check the rear access panel or the duplexer.
a. Push the button on either side of the rear access panel or the duplexer, and
then remove the panel or unit.
b. Locate any jammed media inside the device, grasp it with both hands and then
pull it towards you.
68
Maintain and troubleshoot
c. If the jam is not there, push the latches inwards to remove the cover. If the jam
is inside the duplexer, carefully remove it. Close the cover.
d. Reinsert the rear access panel or the duplexer into the device.
3. If you cannot locate the jam, lift the output tray and check for a jam in Tray 1. If
media is jammed in the tray, do the following:
a. Raise the output tray.
b. Pull the paper towards you.
c. Lower the output tray.
4. Open the print carriage access door. If there is paper remaining inside the device,
ensure the carriage has moved to the right of the device, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the device.
WARNING! Do not reach into the device when it is on and the carriage is
stuck. When you open the print carriage access door, the carriage should
return to its position on the right side of the device. If it does not move to the
right, turn off the device before you remove any jam.
5. After clearing the jam, close all covers, turn on the device (if you turned it off) and
resend the print job.
Tips for avoiding jams
•
•
•
•
Make sure that nothing is blocking the paper path.
Do not overload the trays. For more information, see Understand specifications for
supported media.
Load paper properly and when the device is not printing. For more information, see
Load media.
Do not use media that is curled or crumpled.
Clear jams
69
Chapter 5
•
•
•
•
70
Always use media that conforms with specifications. For more information, see
Select print media.
Make sure the output tray is not overly full.
Make sure media is aligned against the right side of a tray.
Make sure the media length and width guides are adjusted snugly against the
media, but do not crinkle or bend it.
Maintain and troubleshoot
6
Control-panel lights reference
The control-panel lights indicate status and are useful for diagnosing printing
problems. This section contains information about the lights, what they indicate, and
what action to take if necessary.
•
•
Interpreting control-panel lights
Interpreting network connector lights
Interpreting control-panel lights
1
Out of paper light
2
Door open light
3
Paper jam light
4
Cancel button
5
Resume button and light
6
Power button and light
7
Ink cartridge lights
8
Printhead lights
Control-panel lights reference
71
Chapter 6
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information,
or product fixes and updates.
Light description/Light pattern
Explanation and
recommended action
All lights are off.
The device is off.
The Power light is on.
•
Connect the power
cable.
•
Press
(Power
button).
The device is ready.
No action is required.
The Power light blinks.
The device is turning
on or off, or is
processing a print job.
No action is required.
The device is pausing
for the ink to dry.
Wait for the ink to dry.
The Power light and the Resume light blink.
The device carriage
has stalled.
•
Open the top
cover and remove
any obstructions
(such as jammed
media).
•
Press
(Resume button)
to continue printing.
If the error
persists, turn the
device off, and
then on again.
•
The Power light is on and the Resume light blinks.
Waiting for manual
feed slot.
•
Insert a sheet of
paper into the rear
manual feed slot.
•
Press
(Resume button)
to continue printing.
Banner paper eject.
No action required.
72
Control-panel lights reference
(continued)
Light description/Light pattern
Explanation and
recommended action
The Power light, Resume light, and Door Open light are on.
There is a cover or
door open.
The Power light and the Resume light blink, and one or more of the
ink cartridge lights are on.
•
Make sure all
doors and covers
are closed.
•
Press
(Resume button)
to continue printing.
One or more of the ink
cartridges have expired.
CAUTION: Device
services or repairs
required as a result of
using expired ink
cartridges will not be
covered under
warranty.
• Replace the
indicated ink
cartridge.
• If you choose to
use the expired ink
cartridge, press
and hold
(Power button),
and press
(Resume button)
three times. All
lights except the
Power light go off.
Damage that
results to the
printer from using
this cartridge is not
covered under the
warranty.
The Power light is on, and one or more of the printhead lights blink.
One or more of the
printheads are missing.
•
•
•
Install the
indicated
printhead, and
then try to print.
If the error persists
after installing the
indicated
printhead, see
Device does not
accept printhead.
If the error still
persists, replace
the indicated
printhead.
Interpreting control-panel lights
73
Chapter 6
(continued)
Light description/Light pattern
Explanation and
recommended action
The Power light and one or more of the printhead lights blink.
One or more of the
printheads are faulty or
need attention.
•
•
The Power light is on and one or more of the ink cartridge lights blink.
Ensure the
indicated printhead
is properly
installed, and then
try to print.
Remove and
reinsert the
printhead if
necessary. For
more information,
see Device does
not accept
printhead.
If the error
persists, replace
the indicated
printhead.
One or more of the ink
cartridges are missing.
•
•
Install the
indicated ink
cartridge, and then
try to print.
Remove and reinsert the ink
cartridge a few
times if necessary.
If the error
persists, replace
the indicated ink
cartridge.
One or more of the ink
cartridges are low on
ink and must be
replaced before you
can continue printing.
Replace the indicated
ink cartridge. For
ordering information,
see HP supplies and
accessories.
74
Control-panel lights reference
(continued)
Light description/Light pattern
Explanation and
recommended action
The Power light and one or more of the ink cartridge lights blink.
One or more of the ink
cartridges are faulty or
need attention.
•
•
The Power light is on, and one or more of the ink cartridge lights are
on.
Ensure the
indicated ink
cartridge is
properly installed,
and then try to
print. Remove and
re-insert the ink
cartridge a few
times if necessary.
If the error
persists, replace
the indicated ink
cartridge.
One or more of the ink
cartridges are low on
ink and will need to be
replaced soon.
Get new ink cartridges
and replace the
existing cartridges
when they become
empty.
The Power light is on, and the Resume and Out of paper lights blink.
The device is out of
paper.
Load paper and press
(Resume button).
The Power and Resume lights are on, and the Door open light blinks.
The duplexer or rear
cover is missing.
Replace the duplexer
or rear cover.
The Power, Resume, and Paper jam lights blink.
Print media is jammed
in the device.
Remove all media from
the output tray. Locate
and clear the jam. For
more information, see
Clear jams.
Interpreting control-panel lights
75
Chapter 6
Interpreting network connector lights
1
Activity light
2
Network connector
3
Link light
Light description/Light pattern
Explanation and recommended
action
Link light is on. Activity light is off.
The device is connected to the
network but is not receiving or
transmitting data over the network.
The device is turned on and idle.
No action is required.
Link light is on. Activity light blinks.
The device is receiving or transmitting
data over the network.
No action is required.
Link light is off. Activity light is off.
The device is turned off or is not
connected to the network.
If the device is turned off, turn on the
device. If the device is turned on and a
network cable is connected, see
Troubleshoot installation issues.
76
Control-panel lights reference
A
HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You
may also make purchases through the Web site.
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
Besides the HP Web site, you may order printing supplies using the following tools:
•
Embedded Web server: Click the Order Supplies button from any page in the embedded
Web server.
•
Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.
•
HP Printer Utility (Mac OS): Click Supplies Status from the Information and Support
panel, click the Shop for HP Supplies drop-down menu, and then choose Online.
Accessories
HP automatic two-sided
printing accessory
CB017A
Auto-duplexer allowing printing on
both sides of a sheet of paper
automatically
HP Wireless Printing
Upgrade Kit
Q6236A
Allows wired computers to
communicate wirelessly with the
device.
HP Jetdirect en1700 External
Print Server with IPv6
J7988G
External print server
HP Jetdirect 175x Print
Server-Fast Ethernet
J6035G
External print server (USB 1.0)
HP Jetdirect en3700 Fast
Ethernet Print Server
J7942G
External print server (USB 2.0)
HP Jetdirect ew2400 802.11g
Wireless Print Server (USB
2.0)
J7951G
Wireless or wired external print server
Supplies
This section covers the following topics:
•
Ink cartridges
•
Printheads
•
HP media
Ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might come in
different sizes. To obtain a list of supported ink cartridges for your device, print the self-test
HP supplies and accessories
77
Appendix A
diagnostic page and read the information in the ink cartridge status section. For more information,
see Understand the self-test diagnostic page.
You can find the ink cartridge number in the following places:
•
On the self-test diagnostic page (see Understand the self-test diagnostic page).
•
On the label of the ink cartridge you are replacing.
•
On the Information page of the embedded Web server (see Embedded Web server).
•
Windows: From the Toolbox, if you have bidirectional communication, click the Estimated
Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.
•
Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support
panel, and then click Retail Supplies Information.
Printheads
HP 88 Black and Yellow Officejet Printhead
C9381
HP 88 Magenta and Cyan Officejet Printhead
C9382
HP media
To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com.
Choose your country/region, and then select Buy or Shopping.
78
HP supplies and accessories
B
Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Obtain electronic support
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Support and warranty
79
Appendix B
Hewlett-Packard limited warranty statement
80
Support and warranty
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
•
Access online support pages.
•
Send HP an e-mail message for answers to your questions.
•
Connect with an HP technician by using online chat.
•
Check for software updates.
You can also obtain support from the Toolbox (Windows) or the HP Printer Utility (Mac OS),
which provide easy, step-by-step solutions to common printing problems. For more information,
see Toolbox (Windows) or HP Printer Utility (Mac OS).
Support options and availability vary by product, country/region, and language.
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
•
Before you call
•
Support process
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
Before you call
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product
fixes and updates.
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1.
Print the self-test diagnostic page of the device. For more information, see Understand the
self-test diagnostic page. If the device does not print, get the following information ready:
•
Device model
•
Model number and serial number (check the back of the device)
2.
Check the operating system that you are using, such as Windows XP.
3.
If the device is connected to the network, check the network operating system.
4.
Note how the device is connected to your system, such as through USB or network
connection.
5.
Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the About tab.)
6.
If you have a problem printing from a particular application, note the application and version
number.
Obtain HP telephone support
81
Appendix B
Support process
If you have a problem, follow these steps
1. Check the documentation that came with the HP Printer.
2.
Visit the HP online support Web site at www.hp.com/support. HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
•
3.
Fast access to qualified online support specialists
•
Software and driver updates for the HP Printer
•
Valuable HP Printer and troubleshooting information for common problems
•
Proactive device updates, support alerts, and HP newsgrams that are available when
you register the HP Printer
Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
This section contains the following topics:
•
Phone support period
•
Telephone support numbers
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle East, and
Africa, go to www.hp.com/support. Standard phone company charges apply.
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers might not be toll free.
For the most current list of telephone support numbers, see www.hp.com/support.
Placing a call
Call HP support while you are in front of the computer and the HP Printer. Be prepared to provide
the following information:
•
Model number (located on the label on the front of the HP Printer)
•
Serial number (located on the back or bottom of the HP Printer)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this
situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, HP Printer was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
82
Support and warranty
Additional warranty options
Extended service plans are available for the HP Printer at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the device.
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
•
The ink cartridges and printheads
•
The power cord, USB cable, and any other cable connected to the device
•
Any paper loaded in the input tray
•
Remove any originals you might have loaded in the device
This section contains the following topics:
•
Remove the ink cartridges and printheads before shipment
Remove the ink cartridges and printheads before shipment
Before you return the device, make sure you remove your ink cartridges and printheads.
Prepare the device for shipment
83
Appendix B
NOTE: This information does not apply to customers in Japan.
To remove ink cartridges before shipment
1. Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE: If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the ink cartridges.
2.
Gently pull open the ink cartridge cover.
3.
Remove the ink cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4.
Place the ink cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5.
Close the ink cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6.
Press the Power button to turn off the device.
To remove printheads before shipment
1. Open the cover.
2.
84
If the carriage does not move to the left automatically, press and hold the
(Resume
button) until the carriage moves to the left. Wait for the carriage to stop moving, and then
unplug the power cord from the printer.
Support and warranty
3.
Lift the printhead latch.
4.
Lift the handle of a printhead and use it to pull the printhead out of its slot.
5.
Place the printheads in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
6.
Close the cover.
7.
Press the Power button to turn off the device.
Pack the device
Complete the following steps after you have prepared the device for shipment.
To pack the device
1. If available, pack the device for shipment by using the original packaging materials, or use
the packaging materials that came with your replacement device.
Pack the device
85
Appendix B
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
86
2.
Place the return shipping label on the outside of the box.
3.
Include the following items in the box:
•
A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
•
A copy of the sales slip or other proof of purchase to establish the warranty coverage
period.
•
Your name, address, and a phone number where you can be reached during the day.
Support and warranty
C
Device specifications
For media and media-handling specifications, see Understand specifications for supported media.
•
Physical specifications
•
Product features and capacities
•
Processor and memory specifications
•
System requirements
•
Network protocol specifications
•
Embedded Web server specifications
•
Print resolution
•
Environmental specifications
•
Electrical specifications
•
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)
Physical specifications
Size (width x depth x height)
•
Device: 610 x 403 x 223 mm (24 x 15.9 x 8.8 inches)
•
With Duplexer: Adds 97.6 mm (3.8 inches) to the rear of the device.
Device weight (does not include printing supplies)
•
Device: 11.9 kg (26.3 lb)
•
With Duplexer: Adds 2.5 kg (5.6 lb)
Product features and capacities
Feature
Capacity
Connectivity
•
•
Print method
Drop-on-demand thermal inkjet printing
Ink cartridges
Four ink cartridges (one each for black, cyan,
magenta, and yellow)
Printheads
Two printheads (one black and yellow, and
one magenta and cyan)
Supply yields
Visit www.hp.com/pageyield/ for more
information on estimated ink cartridge yields.
Device languages
HP PCL 3 enhanced
Font support
US fonts: CG Times, CG Times Italic,
Universe, Universe Italic, Courier, Courier
Italic, Letter Gothic, Letter Gothic Italic.
Duty cycle
Up to 6,250 pages per month
Control panel language support
Bulgarian, Croatian, Czech, Danish, Dutch,
English, Finnish, French, German, Greek,
USB 2.0-compliant high speed
Embedded network connection
Device specifications
87
Appendix C
Feature
Capacity
Language availability varies by country/region.
Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese, Romanian,
Russian, Simplified Chinese, Slovak,
Slovenian, Spanish, Swedish, Traditional
Chinese, Turkish, Ukrainian.
Processor and memory specifications
Device processor
192 MHz ARM9463ES
Device memory
•
32 MB built-in RAM
•
8 MB built-in MROM + 2 MB built-in Flash ROM
System requirements
NOTE: For the most current information about supported operating systems and system
requirements, visit http://www.hp.com/support/
Operating system compatibility
•
Windows 2000, Windows XP, Windows XP (32 and 64 bit), Windows XP Starter Edition,
Windows XP Reduced Media Edition, Windows Vista (32 and 64 bit), Windows 2003 Server
NOTE: For Windows 2000, only the printer driver and the Toolbox are available.
•
Mac OS X (v10.3.8, v10.4 and later)
•
Linux
NOTE: The printer driver for Windows Server 2003 (both 32-bit and 64-bit versions)
requires a minimum of an Intel® Pentium® II or Intel Celeron® processor, 128 MB RAM, 200
MB free hard disk space. The driver is available at http://www.hp.com/support/.
Minimum requirements
•
Windows 2000 Service Pack 4: Intel Pentium II or Celeron processor, 128 MB RAM, 150
MB free hard disk space
Microsoft Internet Explorer 6.0
88
•
Windows XP (32-bit): Intel Pentium II or Celeron processor, 128 MB RAM, 300 MB free hard
disk space
Microsoft Internet Explorer 6.0
•
Windows XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel EM64T
support, or Intel Pentium 4 processor with Intel EM64T support, 128 MB RAM, 270 MB free
hard disk space
Microsoft Internet Explorer 6.0
•
Windows Vista: 800 Mhz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 730 MB free
hard disk space.
Microsoft Internet Explorer 7.0
Device specifications
•
Mac OS X (v10.3.9 and higher, v10.4.6 and higher): 400 MHz Power PC G3 (v10.3.9 and
higher, v10.4.6 and higher) or 1.83 GHz Intel Core Duo (v10.4.6 and higher), 256 MB
memory, 200 MB free hard disk space
QuickTime 5.0 or later
•
Adobe Acrobat Reader 5.0 or later
Recommended requirements
•
Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 200 MB RAM, 150 MB
free hard disk space
•
Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 350 MB free hard
disk space
•
Windows XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel EM64T
support, or Intel Pentium 4 processor with Intel EM64T support, 256 MB RAM, 340 MB free
hard disk space
•
Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM, 790 MB free hard
disk space.
•
Mac OS X (v10.3.9 and higher, v10.4.6 and higher): 400 MHz Power PC G4 (v10.3.9 and
higher, v10.4.6 and higher) or 1.83 GHz Intel Core Duo (v10.4.6 and higher), 256 MB
memory, 500 MB free hard disk space
Network protocol specifications
Network operating system compatibility
•
Windows 2000, Windows XP (32-bit), Windows XP x64 (Professional and Home Editions),
Windows Vista
•
Mac OS X (10.4 and later)
•
Microsoft Windows 2000 Server Terminal Services with Citrix Metaframe XP with Feature
Release 3
•
Microsoft Windows 2000 Server Terminal Services with Citrix Presentation Server 4.0
•
Microsoft Windows 2000 Server Terminal Services
•
Microsoft Windows 2003 Server Terminal Services
•
Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0
•
Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature
Release 3
•
Novell Netware 6, 6.5, Open Enterprise Server 6.5
Compatible network protocols
TCP/IP
Network management
•
HP Web Jetadmin plug-ins
•
Embedded Web server
Features:
◦
Ability to remotely configure and manage network devices
◦
myPrintMileage
Network protocol specifications
89
Appendix C
Embedded Web server specifications
Requirements
•
A TCP/IP-based network (IPX/SPX-based networks are not supported)
•
A Web browser (either Microsoft Internet Explorer 6.0, Netscape 7.0, Opera 7.54, Mozilla
Firefox 1.0, or Safari 1.2, or later)
•
A network connection (you cannot use the embedded Web server connected directly to a
computer with a USB cable)
•
An Internet connection (required for some features)
NOTE: You can open the embedded Web server without being connected to the
Internet. However, some features will not be available.
•
It must be on the same side of a firewall as the device.
Print resolution
Black
Up to 1200 dpi with pigmented black ink
Color
HP enhanced photo quality (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo
papers with 1200 x 1200 input dpi)
Environmental specifications
Operating environment
Operating temperature: 5° to 40° C (41° to 104° F)
Recommended operating conditions: 15° to 32° C (59° to 90° F)
Recommended relative humidity: 25 to 75% noncondensing
Storage environment
Storage temperature: -40° to 60° C (-40° to 140° F)
Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F)
Electrical specifications
Power supply
Universal power adapter (external)
Power requirements
Input voltage: 100 to 240 VAC (± 10%), 50 to 60 Hz (± 3Hz)
Output voltage: 32 Vdc, 2500 mA
Power consumption
43.7 watts
90
Device specifications
Acoustic emission specifications (print in Draft mode, noise levels
per ISO 7779)
Sound pressure (bystander position)
LpAd 55 (dBA)
Sound power
LwAd 6.7 (BA)
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)
91
D
Regulatory information
This section contains the following topics:
•
FCC statement
•
Notice to users in Korea
•
VCCI (Class B) compliance statement for users in Japan
•
Notice to users in Japan about the power cord
•
RoHS notices (China only)
•
LED indicator statement
•
Regulatory model number
•
Declaration of conformity
•
Environmental product stewardship program
FCC statement
92
Regulatory information
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
RoHS notices (China only)
The device meets product requirements from regulatory agencies in your country/region.
RoHS notices (China only)
93
Appendix D
Toxic and hazardous substance table
LED indicator statement
Regulatory model number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SNPRC-0704. This regulatory number should not
be confused with the marketing name (HP Officejet Pro K8600 Printer series) or product number
(CB015A, CB016A).
94
Regulatory information
Declaration of conformity
Declaration of conformity
95
Appendix D
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been
kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have
been designed to separate easily. Fasteners and other connections are easy to locate, access,
and remove using common tools. High priority parts have been designed to access quickly for
efficient disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
Paper use
•
•
Plastics
•
Material safety data sheets
•
Recycling program
•
HP inkjet supplies recycling program
•
Disposal of waste equipment by users in private households in the European Union
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/
regions, and partners with some of the largest electronic recycling centers throughout the world.
HP conserves resources by reselling some of its most popular products. For more information
regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
96
Regulatory information
Disposal of waste equipment by users in private households in the European Union
Environmental product stewardship program
97
Index
A
accessibility 6
accessories
installation 10
order 77
warranty 80
acoustic emissions 91
Add Printer installation 40
administrator
management tools 27
settings 28
after the support period 82
aligning printheads 49
B
black and white pages
troubleshoot 62
blank pages, troubleshoot
print 57
borderless printing
Mac OS 26
Windows 25
both sides, print on 23
C
calibrate linefeed 48
cancel
print job 26
capacity
trays 16
cards
guidelines 12
sizes supported 14
tray supporting 16
cartridges. See ink cartridges
clean
printheads 49
colors
bleeding 62
faded or dull 61
print black and white,
troubleshoot 62
specifications 90
troubleshoot 63
wrong 62
connectors, locating 8
98
control panel
illustration 71
lights, understanding 71
locating 7
custom-sized media
guidelines 12
print on 24
sizes supported 15
customer support
electronic 81
HP Instant Support 33
phone support 81
warranty 83
cut-off pages, troubleshoot 58
D
Declaration of Conformity
(DOC) 95
default settings
driver 21
print 21
device
accessories installed,
pages printed 36
name and number 36
documentation 5
dots per inch (dpi)
print 90
double-sided printing 23
driver
settings 21
version 81
warranty 80
duplex printing accessory
order online 77
duplexer
clear jams 68
installation 10
locating 8
margins, minimum 17
media sizes supported 13
media types and weights
supported 16
using 23
duty cycle 87
E
electrical specifications 90
embedded Web server
about 29
administrator settings 28
opening 29
pages 30
system requirements 89
troubleshoot, cannot be
opened 65
envelopes
guidelines 12
sizes supported 14
tray supporting 16
environmental specifications 90
environmental sustainability
program 96
Ethernet network port, locating 8
EWS. See embedded Web
server
F
firewalls, troubleshoot 56
fonts supported 87
G
graphics
ink not filling in 61
missing lines or dots 63
H
help
HP Instant Support 33
see also customer support
HP Instant Support
about 33
accessing 34
myPrintMileage 34
security and privacy 34
HP Printer Utility (Mac OS)
administrator settings 29
opening 32
panels 32
HP Solution Center 22
Index
HP Web Jetadmin
about 33
humidity specifications 90
I
Information tab, Toolbox
(Windows) 31
ink cartridges
estimated ink levels 36
expiration dates 36
lights 71
order online 77
part numbers 36, 77
remove 83
replace 45
status 28
supported 45, 87
warranty 80
yields 87
ink smearing, troubleshoot 61
installation
accessories 10
Add Printer, Windows 40
duplexer 10
ink cartridges 45
software for Mac OS 41
software for Windows 37
troubleshoot 66
Windows network
software 39
IP address
checking for device 65
J
jams
clear 68
media to avoid 11
prevent 69
L
language, printer 87
lights on control panel
illustration 71
understanding 71
lights reference 71
linefeed, calibrate 48
load
small media 19
tray 1 18
M
Mac OS
borderless printing 26
duplexing 24
HP Printer Utility 32
install software 42
Network Printer Setup
Utility 33
print on special, or customsized media 25
print settings 21
sharing device 42
system requirements 88
uninstall software 44
management tools 27
margins
duplexer 17
setting, specifications 17
media
borderless printing 25
clear jams 68
duplexing 23
HP, order 78
load tray 1 18
print on custom-sized 24
selecting 11
skewed pages 64
specifications 12
supported sizes 12
troubleshoot feeding 63
types and weights
supported 16
memory
specifications 88
missing lines or dots,
troubleshoot 63
missing or incorrect
information, troubleshoot 58
monitoring tools 28
multi-feeds, troubleshoot 64
myPrintMileage
about 34
accessing 35
N
network
printer information 35
network connector
lights, understanding 76
parts, illustration 76
Network Printer Setup Utility
(Mac OS) 33
networks
connector illustration 8
firewalls, troubleshoot 56
HP Web Jetadmin 33
Mac OS setup 42
operating systems
supported 89
protocols supported 89
sharing, Windows 39
system requirements 89
Windows setup 39
noise information 91
O
operating environment
specifications 90
operating systems supported 88
output tray
locating 7
media supported 16
P
packing the device 85
pages per month (duty cycle) 87
paper. See media
paper-feed problems,
troubleshoot 63
part numbers, supplies and
accessories 77
PCL 3 support 87
phone customer support 81
phone support 82
phone support period
period for support 82
photo media
guidelines 12
sizes supported 14
photos
borderless printing 25
ports, specifications 87
power
specifications 90
troubleshoot 55
power input, locating 8
print
cancel 26
double-sided 23
settings 21
slow 57
troubleshoot 55
print cartridges. See ink
cartridges
99
print driver
settings 21
version 81
warranty 80
print quality
diagnostic page 47
troubleshoot 59
print quality diagnostic page 47
printer driver
settings 21
version 81
warranty 80
printheads
aligning 49
clean 49
clean contacts manually 49
first-installation and end-ofwarranty dates 36
health, check 47
health, status 36
ink usage 36
lights 71
maintaining 46
order online 77
part numbers 36, 78
remove 83
replace 52
status 28, 47
supported 87
troubleshoot 56
warranty 80
privacy, HP Instant Support 34
processor specifications 88
Q
quality, troubleshoot
diagnostic page 47
print 59
R
readme 5
rear access panel
clear jams 68
illustration 8
rear tray
capacity 16
media types and weights
supported 16
recycle
ink cartridges 96
regulatory information 92
regulatory model number 94
100
release notes 5
remove ink cartridges and
printheads 83
replace
ink cartridges 45
printheads 52
resolution
print 90
S
security
HP Instant Support 34
self-test diagnostic page
printing 36
printing, understanding 35
Services tab, Toolbox
(Windows) 31
settings
administrator 28
driver 21
setup
Windows 37
Windows networks 39
sharing device
Mac OS 42
Windows 39
shipping the device 83
skew, troubleshoot
print 64
slow print, troubleshoot 57
small media
load 19
software
installation on Mac OS 41
installation on Windows 37
management tools 27
uninstall from Mac OS 44
uninstall from Windows 43
warranty 80
Solution Center 22
sound pressure 91
specifications
acoustic emissions 91
electrical 90
media 12
network protocols 89
operating environment 90
physical 87
processor and memory 88
storage environment 90
system requirements 88
speed
troubleshoot print 57
status
supplies 28
storage environment
specifications 90
supplies
myPrintMileage 34
order online 77
status 28
yields 87
support. See customer support
support process 82
system requirements 88
T
telephone customer support 81
temperature specifications 90
text
troubleshoot 58, 61, 63
Toolbox (Windows)
about 30
administrator settings 29
Estimated Ink Level tab 31
Information tab 31
opening 31
Services tab 31
transparencies 12
tray 1
capacity 16
load media 18
media sizes supported 12
media types and weights
supported 16
trays
capacities 16
clear jams 68
load media 18
locating 7
media sizes supported 12
media types and weights
supported 16
paper guides illustration 7
troubleshoot feeding 63
troubleshoot
blank pages printed 57
bleeding colors 62
colors 61, 63
cut-off pages, incorrect text
or graphics placement 58
embedded Web server 65
firewalls 56
HP Instant Support 33
ink not filling text or
graphics 61
Index
ink smearing 61
installation 66
meaningless characters
print 60
media not picked up from
tray 63
missing lines or dots 63
missing or incorrect
information 58
multiple pages are picked 64
nothing prints 55
paper-feed problems 63
power 55
print 55
print quality 59
printheads 56
skewed pages 64
slow print 57
tips 54
troubleshooting
lights 71
troubleshooting resources
self-test diagnostic page 35
two-sided printing 23
two-sided printing accessory.
See duplexer
Windows
Add Printer installation 40
borderless printing 25
duplexing 23
HP Solution Center 22
install software 37, 38
network setup 39
print on special or customsized media 24
print settings 21
sharing device 39
system requirements 88
uninstall software 43
U
uninstall software
Mac OS 44
Windows 43
USB connection
port, locating 7, 8
setup Mac OS 41
setup Windows 38
specifications 87
V
voltage specifications 90
W
warranty 80, 83
Web sites
accessibilty information 7
Apple 42
customer support 81
environmental programs 96
HP Web Jetadmin 33
order supplies and
accessories 77
supply yield data sheet 87
101
102
© 2009 Hewlett-Packard Development Company, L.P.
www.hp.com/support
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