Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 1
guide
to using your Motorola V545
Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 2
welcome
This guide will get you up and running with your
Motorola V545 in no time.
Before using your phone, please remember to register
with Orange.
The getting started section of this guide will take you
through inserting your SIM Card and using the main
features of your phone for the first time.
The guide shows you more about specific applications
and services, as well as how to use your phone’s more
advanced features.
the future’s bright, the future’s Orange
Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 4
contents
getting started
making calls
manage your calls
Photo and Video Messaging
register with Orange .................................8
answer a call ..........................................34
listen to your Answer Phone
photo and video messaging ...................68
insert your SIM Card...............................10
redialling a number .................................34
messages ...............................................52
shoot a video..........................................68
insert your battery...................................11
Call Waiting.............................................35
use Answer Phone shortcuts..................53
change your video settings to suit
plug in and charge..................................12
mute a call..............................................36
add a personal greeting..........................53
your surroundings...................................69
outside your Motorola V545....................13
call back a missed number.....................37
set up an Answer Phone PIN ................54
video messaging.....................................69
your Home screen ..................................14
conference calling...................................37
listen to your Answer Phone
take a photo ...........................................70
make your selection................................16
listen to calls at the right volume.............38
messages from any other phone
read a multimedia message....................73
explore the menus ..................................17
avoid accidental calls..............................38
and while abroad ....................................54
make your first call ................................ 18
line 2.......................................................39
Call divert ..............................................55
receive your first call .............................. 19
voice dialling ...........................................40
Fixed dialling...........................................57
Orange World and multimedia
services
add your first contact ............................ 20
using the notepad...................................42
Call barring ............................................58
Orange World .........................................76
send your first text message.................. 21
caller id...................................................42
find out who has called you and when ...59
browser settings .....................................77
call length ...............................................60
empty your cache...................................78
receive your first text message .............. 23
take your first photograph ..................... 24
manage your contacts
send your first Photo Message .............. 25
add a contact to your phonebook .........44
Text Messaging
bookmark your favourite sites.................80
record your first video ............................ 26
search for a name in your
send a text message .............................62
text and mms alerts................................80
watch your first video ............................ 27
phonebook ............................................45
predictive text input ................................63
voice services .........................................82
set up your email account ..................... 28
edit your phonebook ..............................46
read a text message ...............................64
Orange Plus menu..................................81
send your first email .............................. 29
delete a contact......................................46
message menu options ..........................66
Orange Email and other services
access Orange World .............................30
phonebook menu options.......................47
symbols on your phone ..........................31
copy your contacts.................................48
Memory Mate .........................................48
resetting browser connections ................78
from your PC .........................................88
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your phone’s additional features
International services
Bluetooth® ...........................................90
Orange International services for
pay monthly customers ........................108
personalise your phone
Orange International services for
alert tones ..............................................94
pay as you go customers .....................110
select a wallpaper...................................94
select a network ...................................112
change your colour style.........................95
using your Answer Phone abroad.........113
setting a phone theme............................95
using GPRS abroad..............................113
select a screensaver ...............................96
set a list of your favourite
ensure your phone is secure
applications ............................................97
Orange Care.........................................116
manufacturer’s warranty........................118
manage your time
SIM Card PIN .......................................118
set the time and date ...........................100
security code ........................................120
organiser ..............................................101
calculator..............................................101
reference ............................................122
have fun on your phone
contact Orange ................................202
games ..................................................104
wap games...........................................104
download games and applications ......105
getting started
Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 8
register with Orange
1 Find the IMEI number on the sticker inside your Motorola V545.
register with Orange
After you register
Orange will update your SIM Card over the air with a text message. When you first turn
your phone on, you will see the SIM update message. You can leave it in your inbox
You may need the number in future if your handset is lost or stolen.
until you are ready to delete it. Turn your phone off and back on again to enable it to
make your first call.
2 Find the SIM Card number on the back of your SIM Card.
And lastly
When you apply to register on the Orange network, you and Orange agree to be bound
by the Orange terms and conditions set out in this guide. You may want to take time to
3 If you are already with Orange when you register, you will be asked for your Orange
read and consider them before you register.
password. If you are new to Orange you should have a new password ready.
4 Contact Orange Customer services to register.
If you are already with Orange and wish to register an upgraded phone,
call 0800 079 0027.
If you are new to Orange and will be paying monthly call 07973 100 980.
If you are new to Orange and will be a pay as you go customer, call 0800 079 0006.
8
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insert your SIM Card
1
insert your battery
Look for the plastic card that is in your Orange box. If you can’t find it, the SIM Card
1
may have already been inserted into your phone. If it is not in your phone or your box,
Keep the gold contacts of the battery
facing the gold contacts of the phone.
please return to the shop that you bought the phone from and ask for a SIM Card.
2
2
metal holder and push the battery firmly
Remove the SIM Card from its plastic surround
by carefully pushing it out. Its contacts are easily
Slide the top of the battery under the
SIM Card
down until it locks into place.
damaged so take care when doing this and try
to avoid touching them.
3
3
Slide the battery cover onto the phone.
Remove the battery cover by pressing the release
button in and sliding the cover away from the phone.
Pull out the battery and insert your SIM Card under
the metal holder, with the cut off corner fitting into
the surround.
4
Slide the metal SIM Card holder over the card to lock
it into place.
Note: If you’ve upgraded your phone you must insert your new SIM Card to
use Multi Media Messaging. Your Orange phone number will not change.
10
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plug in and charge
1
Plug your charger into a mains socket.
2
Insert the lead into the socket on the base of your phone. The battery indicator in
outside your Motorola V545
the top right-hand corner of the display will show up to three bars while charging.
Do not remove the battery covers while charging your phone. The first charge must
be for a minimum of 4 hours in order to achieve optimum performance.
menu key
3
You can make calls while your phone is charging, but it will take longer to charge fully
5-way navigation pad
if you do this.
move through the menu options
and access your home links
access the menus and
sub-menus
soft keys
these control how you
choose a function
volume keys
turn the volume up or down
smart key
an extra way to select menu
items and make and end calls
voice key
create voice recordings and
voice dial names
call key
answer a call or make an
outgoing call
power/end key
press and hold to switch your
phone on, end a call or divert it
to your Orange Answer Phone.
Press to return to the Home
screen at any time
12
charger socket
13
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your Home screen
your Home screen
Your Home screen provides shortcuts to your Orange World, messages, phonebook
Bluetooth®
and recent calls applications. This means you can enjoy fast and easy access to the
Bluetooth® is active. See page
functions you use most frequently on your phone.
90 for more information.
Battery strength
Signal strength
The battery symbol
The more bars visible, the
appears in green when the
stronger the signal.
battery is fully charged.
Home screen shortcut icons
Clock
Shortcut to your Orange World,
Choose to show in
messages, phonebook and
12-hour or 24-hour format.
Scroll down to access your Phonebook
Scroll left to access Recent Calls
Scroll right to access Messages
recent calls menus.
Left soft key
Right soft key
This opens STYLES.
This opens VIDEO.
14
Scroll up to access Orange World
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make your selection
explore the menus
To access the main menu, press
. Scroll with the navigation pad to find your way
around the menus. Each menu has its own set of sub-menus. To access each menu,
scroll to the one you want and press SELECT.
On your display you will see which
feature the soft keys
and
control.
Recent Calls
Orange World
From the Home screen, the left soft key
Stores a log of all your recent received
For quick access to the internet, to
will access STYLES and the right soft key
and dialled calls.
view stored pages and to change
will access VIDEO.
internet settings.
Phonebook
From inside the menus, the soft key
Stores all your contact information and
Office Tools
functions change according to the
opens your contact list alphabetically.
Find out information with Orange Plus,
command shown above each key.
or use your calculator, calendar or
Settings
You can return to the Home screen at any
time from any menu simply by pressing
alarm clock.
Change the way your phone behaves
.
to suit how you use it.
Multimedia
Camera
sounds and also provides access to
Holds all of your pictures, videos and
your camera.
Messages
16
Opens the Messaging feature so you
Games & Apps
can read and compose text, photo and
Direct access to Java games and
video messages as well as emails.
Downloads.
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make your first call
1
receive your first call
1
Dial the number you want to call, but
don’t forget to use the full area or
When your phone rings, open the flip
to answer the call or press
.
country code. To get the international
2
+ symbol, press and hold 0.
2
Press
To end a call press
.
to make the call.
Note: You can adjust the volume while you
are on a call to hear your caller more
clearly. Press the volume keys on the side
of your phone up to increase the earpiece
volume or down to decrease the volume.
learn more... about calling in chapter 1
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add your first contact
1
In the Home screen, scroll down to open
send your first text message
1
your phonebook.
In the Home screen, scroll right to
open Messages.
2
Scroll up to New Entry and press SELECT.
3
Phone Number is highlighted. Press SELECT.
4
Press CHANGE to enter each field, fill in
2
New Message is highlighted.
Press SELECT.
3
New Short Msg is highlighted.
Press SELECT.
the details and when you have finished
4
press DONE.
The cursor will be flashing ready for
you to enter your message using
predictive text. With predictive text you
only need to press the key for a letter
once. So, for example, to write the word
orange you would press 6, 7, 2, 6, 4
and 3. You will see that the word does
not appear on screen immediately, don’t
worry, that’s how it works.
learn more... about your contacts in chapter 2
20
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send your first text message
receive your first text message
1
When you receive a text message,
1 New Message From and the caller’s
number is shown in the display.
2
5
■
To delete a single character, press DELETE.
■
To delete the entire message, press and hold DELETE.
■
Press * for a space.
■
Press 1 to choose from a selection of common symbols and punctuation marks.
■
Press 0 to change from upper to lower-case.
■
Press and hold 0 to change from text to numeric.
■
Press # to change between standard and predictive text.
Press READ to read the message or
EXIT to save the message to view later.
When your message is complete, press OK and choose to send it to a new contact by
selecting One Time Entry. To send the message to an existing contact, scroll to their name
and select Add. A tick will appear next to the name. Press DONE, then SEND to send
your message.
learn more... about messaging in chapter 4
22
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take your first photograph
1
In the Home screen, press the Smart Key
send your first Photo Message
1
on the side of your phone. This is pre-set to
In the Home screen, scroll right to
open Messages.
open your camera viewfinder.
2
2
The viewfinder will show in the display.
3
Hold your phone up with the lens level with
Multimedia Msg.
3
your subject.
4
Select New Message, then New
Type your message. Press
and select
Insert.
Scroll left or right to control the brightness
4
Picture is highlighted. Press SELECT.
5
Choose the photo you want to send and
and up and down to zoom in and out.
5
When you are ready to take the picture
press SELECT.
press either the centre of the Navigation
6
pad or CAPTURE to take the photo.
6
When you have finished press OK.
Press DISCARD to delete the image
7
Either select One Time Entry or scroll down
to open your phonebook and press ADD.
8
Press Done and then SEND.
permanently or STORE to save the image
on your phone
learn more... about photographs in chapter 5
24
learn more... about Photo Messaging in chapter 5
25
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record your first video
watch your first video
You can record video clips with your
You can watch videos stored on your
Motorola V545.
Motorola V545.
To record a video clip:
To watch a video stored on your phone:
1
1
In the Home screen, press VIDEO.
Press
in the Home screen. Scroll to
and select Multimedia then Videos. Scroll
2
3
Scroll up to highlight New Video and
to the video clip you want to watch and
press SELECT.
press PLAY.
2
The active viewfinder appears on your
Scroll up or down using the navigation
display. Scroll up or down using the
pad to pause, play or stop the video and
navigation pad to zoom in or out and
scroll left or right with the navigation pad
when you are ready press CAPTURE
to skip to the previous or next video.
to start recording a video clip. When
3
you have finished, press STOP.
4
Press Back to exit the video player.
You then have the option to DISCARD
or STORE your new clip.
learn more... about video in chapter 5
26
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set up your email account
send your first email
Your Orange phone allows you to send and
What are my POP3 email settings?
receive emails while on the move. Before you
option
setting
can begin to use email with the external
Connect using
Select GPRS or GSM
POP3 account on your Orange phone, you
Protocol
POP3
need to set up your Orange internet account
Inc.server
pop.orange.net
using POP3 settings. To do this go to
Incoming port
110
www.orange.co.uk and follow the on
Mailbox
your email user name
screen prompts.
Password
your email password
Outgoing server
smtp.orange.net
Next, you will need to enter your POP3 email
Outgoing port
25
settings to send and receive email:
E-mail address
your email address
From name
your email address
1
2
3
Scroll right to open your messages menu.
1
In the Home screen, scroll right to open
Messages.
2
New Message is highlighted.
Press SELECT.
3
Scroll to New Email and press SELECT.
4
Type your message and press OK.
5
Enter the recipient’s email address and
press OK.
The remaining settings are optional:
Signature
Add your business card to
Copy outgoing
Copy emails sent from your
Scroll to Email Msgs and press SELECT.
your emails
Press SETUP and enter your POP3
6
Send the email in the same way as a
text or multi media message.
phone to another email
settings as detailed in the table opposite.
address for future reference
Check interval
Choose how often your
phone checks for messages
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access Orange World
If you’ve got a few moments to spare, Orange World will keep you entertained with the
symbols on your phone
Battery Level
Line 1 diverted
wallpaper.
Signal strength
Line 2 diverted
For more information on Orange World and other multimedia services call the Orange
GPRS is active
Text message received
latest games, music, celebrity gossip, or you could treat yourself to a new ringtone or
customer services on 150 if you are pay monthly, or 450 if you are a pay as you go
customer and ask for the Orange World “How to” guide, or visit
Call in progress
Standard text input
www.orange.co.uk/orangeworld.
Answer Phone message
Predictive text input
To access Orange World, scroll up in the Home screen and Orange World will open.
Scroll down the page and press Select when you come to a link you want to visit.
Line 1 indicator
Ringtone selected
Costs
Line 2 indicator
Vibrate selected
Line diverted
Silent
With your GPRS-enabled phone you will only pay for the information you receive from
Orange World, not the time you are connected. For costs see your agreement or
http://www.orange.co.uk/multimedia/cost.html from any compatible PC.
learn more... about Orange World in chapter 6
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1
making calls
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making calls
making calls
answer a call
To redial other numbers recently dialled:
choose whether you answer a call or not
1 Press
to answer a call or press
Press
to answer.
or IGNORE to busy a call to your
Answer Phone.
To connect the two calls press LINK.
See page 37 for more information on
once.
2 Scroll through the phone numbers in the
When your phone rings, flip the cover open
take two different calls at the
same time
Conference Calling. To swap between calls,
not available to pay as you go customers
press SWITCH.
When you are on a call, answer a second call
To put an active call on hold, make a
without ending the first using Call Waiting.
second call and then return to the
list using the navigation pad.
3 Press
to redial your selected number.
When you make a call but it is engaged you
will see Call Failed in your phone display.
original call:
To activate call waiting:
1 While you are in the active call, press
To end a call press
.
You can activate automatic redial if you
1 Press
cannot connect immediately.
2 Select In-Call Setup.
redialling a number
. Scroll to and select Settings.
and select On or Off.
them straight back by redialling the last
dialled number.
press
twice.
to make the call.
3 When you have finished this call the
1 When you dial a number and hear the
engaged tone you will see Call Failed in
If you hear an alert tone when you are on a
original call will resume automatically.
call then you have a second incoming call.
the display.
2 Press
To redial the phone number last called,
you want to call or key in the number.
Press
If you call someone and get disconnected or
forget to tell them something, you can call
Scroll to and select HOLD.
2 Press PH.BOOK and scroll to the contact
3 Scroll to Call Waiting. Press CHANGE
To set up automatic redial:
.
or RETRY to activate
To accept the new call, press
.
automatic redial.
To switch back to the first call,
press SWITCH.
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making calls
You can use speed dialling to make a call to
making calls
To make a call using speed dialling:
one of your contacts straight from the Home
screen without having to enter your
phonebook.
favourite contacts:
1 From the Home screen, enter the speed
dial number of the person you want to
three digits.
then scroll to the contact you want to
allocate a speed dial to.
2 Press VIEW and then EDIT.
. Your phone will call the
allocate and press OK.
Conference Calling is a great way to chat
1 Your screen will show the message
Alternatively, you can hold a call so that you
can't hear the caller and they can't hear you.
with up to five other people while you’re out
and about.
your phonebook. If it displays the number
To activate Conference Calling, call
and Unknown the missed call was from a
Customer Services on 150 from your
number not stored in your phonebook.
2 Press VIEW and you will see a list of
person you’re calling but they can’t hear you.
36
call back a missed number
the contact, the missed call was from
You can mute a call so you can hear the
speak with up to five other people at
the same time
not available to pay as you go customers
1 Missed Call. If it displays the name of
speak to someone privately
during a call
to call the person back.
hold in the display.
dial number in your phonebook.
5 Press DONE when you have finished and
Changed will appear on your display.
3 When hold is active, you will see Call on
number that corresponds to the speed
3 Scroll to Speed No: and press CHANGE.
4 Enter the speed dial number you want to
re-connect the call.
details will show in the display.
3 Press
4 Scroll to the number you want and press
2 Press RESUME or UNMUTE to
2 Press # when you have entered the
speed dial number and the contact
1 Scroll down to open your phonebook,
while the call is active and scroll
to and select either HOLD or MUTE.
call. This number has a maximum of
To set up speed dialling for your
1 Press
Orange phone or 07973 100 150 from
any other phone.
recently received and missed numbers.
Press VIEW again to see the call details.
3 Alternatively, you can press
To start a conference call:
and
select Recent Calls. Received Calls will
1 Make a call in the usual way.
be highlighted. Press SELECT.
2 Press
and select HOLD.
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making calls
3 Dial the number of the next call and
press
.
4 The other number(s) will be placed
on hold. To go back to the conference
4 To join the held call and the active call
together press LINK.
5 Repeat steps 2 to 4 to add more people
to your conference.
6 Press
making calls
to end your conference call.
Note: If you are abroad the availability of this
5 To disconnect one person from the call,
. The other call(s) will
automatically become active again.
listen to calls at the right volume
using. You are charged your standard
When you are on a call press the volume
Service Plan rate for each call you make.
keys up to increase the earpiece volume or
down to decrease the volume
To talk to one conference member
avoid accidental calls
Orange Everytime 20 if it includes
an option to call other networks
Orange Everytime 400
■
Orange Everytime 1000
■
Orange Talk 150
With Line 2 you can keep business and
■
Orange Talk 200
personal calls separate.
■
Orange Talk 500.
To activate Line 2, call customer services on
When you receive a call on Line 2, your
150 from your Orange phone or
phone will ring without you having to have
07973 100 150 from any other phone.
Line 2 selected. You receive a separate
not available to pay as you go customers
select that person in Talk to One.
Press
■
■
call, press LINK.
service depends on the network you are
privately:
keep your business and personal lives
separate by using two different lines
Answer Phone for your Line 2 which you
There is a one-off connection charge
can also personalise. Call your Answer
and you receive a reduced monthly
Phone in the usual way but remember to
charge on your Line 2 Service Plan.
switch to Line 2 first.
You will receive a SIM update when the
1 Press
while in the conference call.
It’s a good idea to keep the phone closed
2 Scroll to Talk to One and press SELECT.
when you’re not using it to avoid pressing
3 Scroll to the number of the person that
keys by mistake.
you want to talk to individually and
service has been activated.
If you call Answer Phone from Line 2 but
have no messages, you will automatically be
The following tariffs are not available
connected to your Line 1 Answer Phone if
on Line 2:
you have messages.
press SELECT.
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making calls
To switch between Line 1 and Line 2:
1 Press
making calls
use your phone handsfree with
voice dialling
then scroll to and select Settings.
Calling your contacts can be as easy as
3 Scroll to Active Line and press SELECT.
saying their name with voice dialling.
to return to the Home screen.
Depending on which line you have
chosen, you will see the number 1 or 2 in
your display.
phonebook. Scroll up to New
Note: Line 2 does not support Fax and Data.
Entry and press SELECT.
You can receive but not send text messages
2 Phone Number is highlighted.
from Line 2.
1 Scroll down to open your phonebook,
move.
2 Press VIEW, then EDIT.
1 Scroll down to open your
Press SELECT.
3 Fill in the details as prompted on
3 Scroll down to Store To: and
press CHANGE.
4 Press SELECT when Phone is
2 Press VIEW then EDIT.
3 Scroll to Voice Name: and press
RECORD.
4 Follow the on-screen prompts. Hold the
phone so you can see the screen, as
you may be prompted to say the name
louder or slower. Press DONE.
highlighted.
5 You will see Changed: Store to Phone
To use voice dial:
in the display.
screen. When recording the voice dial
1 Press the voice dial key on the right
hold the phone so that you can see
Now that your contact is saved onto the
the screen as you may be asked to
phone memory you can attach a voice
repeat the name.
dial to them.
4 When you have finished, press DONE.
1 Scroll down to open your phonebook
and scroll to a contact.
then scroll to the contact you want to
To save a new contact with a voice dial:
To add a voice dial:
your phone memory from the
SIM Card memory:
2 Select Phone Status.
4 Press
To move an existing contact onto
side of your phone.
2 Say the name of the person you want
to call loudly and clearly, keeping an
eye on the screen in case you are
prompted to say it again. The call will
Note: To add a voice dial to an existing
connect as normal.
contact it must be saved on your
phone’s memory.
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2
making calls
use this feature illegally.
know who is calling you, or hide your
number when you make a call
using the notepad
Your Caller id identifies you to a person you
Note: Please obey all local laws. Do not
are calling and identifies a caller to you.
The last number entered on the keypad is
stored in your phone’s notepad memory. This
To hide your number when calling another
can either be a phone number or a number
person, simply dial 141 before the number.
you jotted down during a call for later use.
To hide your number permanently, call
To access your notepad:
customer services on 150 from your
Orange phone or 07973 100 150 from
1 Press
. Scroll to and select
Recent Calls.
any other phone. If you are a pay as you
go customer, please call 450 from your
2 Select Notepad.
Orange phone. While your number is
3 Your last number will appear on a small
hidden you will not be able to see the
display in the lower half of your screen.
Caller id of any incoming calls.
Note: If you are abroad the availability of the
services described in this section depends
on the network that you are using.
42
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your contacts
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manage your contacts
store the names and numbers of
your friends, family and colleagues
in your phonebook
manage your contacts
3 Fill in the details and when you have
finished, press DONE.
Press DONE twice to confirm the name
and number.
Orange Directory Enquiries
The new number for Directory Enquiries
To use Predictive text:
search for a name in your phonebook
in the Home screen. This opens your
To enter the name using predictive text you
The quickest way to find a name is to
time you’re out and about and need a
phonebook at the first alphabetical entry.
only need to press the key for a letter once.
press the key which corresponds with the
number in a hurry.
So, for example, to write the word orange
initial letter of the name you are looking
To call an entry in your phonebook, scroll
you would press 6, 7, 2, 6, 4 and 3. You will
for. If you press a key twice, quickly, you
Otherwise, it’s the same convenient
to the person you would like to talk to and
see that the word does not appear on screen
will go to the names starting with the
service from Orange. Simply call 118 000
press
immediately, don’t worry, that’s how it works.
second letter on the key.
and tell the operator the name or place
To open your phonebook, scroll down while
. Alternatively, press the first letter of
is 118 000. So save 118 000 to your
phone now, and it’ll be there the next
you are looking for and they will tell you
their name to jump to that section of your
While you are entering text, other word
phonebook, then scroll to the person and
options using the same text key combination
You can sort your contacts by name, speed
the number (you can request three
press
will appear at the bottom of the screen.
dial, voice name or email.
numbers per call). Then, they will send a
to make the call.
text message to your phone at no extra
You can scroll to and select them using the
To add a new entry to your phonebook:
5-way navigation key.
To sort your contacts:
cost, allowing you to call the number
directly from the message or add it
1 Scroll down to open your
Press DELETE to delete a character or
1 Scroll down to open your phonebook.
phonebook. Scroll up to New
press and hold DELETE to delete the entire
2 Press
Entry and press SELECT.
name. Scroll to Store To: and press
3 Choose whether to sort by Picture or List,
2 Phone Number is highlighted
press SELECT.
straight to your phonebook.
, then scroll to Setup.
CHANGE and then SELECT to choose
Name, Speed No, Voice Name or Email
whether to store the number on your SIM
and press SELECT.
Card or your phone memory.
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manage your contacts
To add several numbers to a contact:
manage your contacts
you can edit the contacts in your
phonebook
1 Scroll down, then scroll to your chosen
contact and press VIEW.
To edit contact details:
3 Phone Number is highlighted.
Press SELECT.
4 Choose to add Phone number or email.
Press SELECT .
5 Key in the number and press OK, then
DONE to confirm.
■
Add Digits
Add numbers to an existing phone
When you are in your phonebook you
number. Particularly useful if you are
can press
abroad and need to add a country code
at any time to open the
phonebook menu.
2 Press EDIT, then scroll down to MORE
and press SELECT.
phonebook menu options
1 Scroll down to open your phonebook.
to a number you already have stored.
■
Attach Number
Scroll to the contact you want to edit.
Choose from the following options and press
Attach a number from your phonebook,
Press VIEW and then EDIT.
SELECT. Not all of these options will appear
your dialled calls list or your received
2 Use the arrow keys to scroll to the detail
if your contact is saved to your SIM Card.
you want to change and press CHANGE.
Make your changes then press OK then
■
DONE to confirm.
New
Edit
phonebook memory.
■
Edit a phonebook entry.
■
Delete
■
Scroll to the contact you want to delete
and press
. This opens up the
3 Press Yes to confirm.
■
Setup
To view your phonebook by
Categories
Assign an entry to a category.
SIM Capacity
Displays the SIM Card’s memory status.
■
Send a text message to a contact.
■
phonebook menu.
2 Scroll to Delete and press SELECT.
Send Message
Phone Capacity
Displays your phone’s memory status.
■
Delete an entry or details from an entry.
1 Scroll down to open your phonebook.
Copy
Copy an entry to your SIM Card or
Add a new phonebook entry.
■
delete a single contact from
your phonebook
calls list.
■
different criteria.
■
Send
Hide ID
To send phonebook contacts to another
Hides your number for the next call
device by Bluetooth®.
you make.
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manage your contacts
manage your calls
it’s a good idea to copy numbers from
your SIM Card to your phone.
Repeat these steps to copy all your SIM
And, if you’re joining Orange from another
Card contacts to the phone memory.
network, Memory Mate can be used to
This enables you to add extra information to,
backup your SIM Card phonebook
transfer the contacts and text messages
and personalise, your contacts. Then, when
When I save a contact in my
phonebook where are the
details stored?
saved on your old SIM Card to your new
Orange SIM Card, keeping your move totally
You can store up to 200 names and
hassle-free.
numbers on your SIM Card’s memory. Your
you upgrade your phone you can easily copy
Make sure that losing your phone doesn’t
key information to your SIM Card and move
mean losing all of the important contact
your contact details to your new phone.
information stored on your SIM Card.
For more information, visit your nearest
Memory Mate is a new service which
Orange shop and one of our representatives
To copy numbers between your phone
ensures the details you have stored on
will be happy to assist you.
and your SIM:
your SIM Card for all of your friends,
SIM Card is that if you change phones, all of
colleagues and family are safely backed
the contacts on your SIM Card will move to
up. So, if the worst happens, they will still
the new phone.
1 Scroll down to open your phonebook. On
any contact press
.
phone’s internal memory is dynamic, and is
shared between the features of your phone.
The advantage of storing contacts on your
be available to you.
2 Scroll to Copy and press SELECT.
3 Scroll to All To Phone and press SELECT.
For a low, one-off charge you can purchase
4 Choose whether to merge the contacts
a Memory Mate card from any Orange shop
on your SIM Card with the phone
which will backup your SIM Card
memory or to overwrite it.
phonebook. Then, simply return to your
Press SELECT.
Orange shop regularly to have any new
information backed up at no additional cost.
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3
manage
your calls
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manage your calls
what happens when you get an
Answer Phone message?
When someone leaves a message on
your Answer Phone, the words New
Answerphone Message will appear on
your screen and will remain until the
message has been saved or deleted.
Answer Phone messages that have not
been listened to will be saved for up to
21 days.
manage your calls
Answer Phone Call Return
You can use Answer Phone Call Return
to return a call after someone has left
a message on your Answer Phone,
without having to remember or make
a note of their number.
To use Answer Phone Call Return:
1 Listen to your Answer Phone
message as normal.
2 When you have finished, if you want
listening to your Answer
Phone messages
To listen to your Answer Phone
messages, press Select when the
message first arrives, or press and hold
personalising your Answer
Phone greeting
Your Answer Phone is quick to use as
Your Answer Phone comes with a
there are several single key presses to
standard greeting but you can record your
help you move through your messages.
own personal greeting so your callers
know they’ve got through to you.
When listening to your messages press:
1 Call your Answer Phone by pressing
1 to listen to your message again
and holding the 1 key. Listen to the
2 to save your message
simple steps and select option 3, then
3 to delete your message
to return the call, simply press #
7 to rewind 10 seconds
while you are still connected.
8 to skip to the next message
3 Orange Answer Phone will
automatically dial the caller’s number
and connect you.
the 1 key. Listen to the simple steps to
Note: Answer Phone Call Return is
save, listen to or delete messages.
only available if the network you are
You can save messages that you have
calling supports this service. You are
listened to for up to seven days.
charged your standard call rate.
52
use Answer Phone shortcuts to
manage your messages efficiently
9 to fast forward 10 seconds
option 1, then option 1 again.
2 Record your greeting followed by the
# key.
3 Press 2 to save it.
# to return the call
0 for help
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manage your calls
set up an Answer Phone PIN
For added Answer Phone security, you
manage your calls
listen to your Answer Phone
messages from any other phone
and while abroad
can set your Answer Phone to request a
PIN (Personal Identification Number) each
If you do not have access to your Orange
time you want to listen to your messages.
phone, you can listen to your Answer
To set up an Answer Phone PIN:
Phone messages from any other phone
Note: The cost to call your Answer Phone
1 Press
when you can’t take your calls, why
not divert them
must set up an Answer Phone PIN.
and holding the 1 key.
2 Select Call Divert.
displayed:
■
Voice Calls
Call Divert allows you to divert different types
■
Fax Calls
of calls to different numbers. So, you might
■
Data Calls
Cancel All
Forward Status
2 Select option 3, then option 2.
To access your Answer Phone messages
choose to divert fax calls to your office fax
■
3 Enter your chosen Answer Phone PIN
from any other phone or while abroad:
machine, but voice calls to your Answer
■
which should be between 4 and 10
, then scroll to and
select Settings.
3 The following list of options will be
not available to pay as you go customers
even while abroad. To use this service you
1 Call your Answer Phone by pressing
To activate a divert:
depends on your Service Plan.
Phone. The availability of this facility depends
digits long, followed by the # key.
1 Call +447973 100 123 from any phone.
upon the network that you are using.
4 Voice Calls is highlighted. Press SELECT.
4 Press 1 to save your Answer Phone PIN.
2 Enter your Orange number followed by
You can set up Call diverts for the following
5 Forward: If Unavailable is highlighted.
the # key.
types of calls:
by the # key.
4 Follow the simple steps to listen to
your messages.
54
Press CHANGE.
6 Choose from All Calls, If Unavailable or
3 Enter your Answer Phone PIN followed
■
Voice Calls
■
Fax Calls
■
Data Calls
Off and press SELECT.
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manage your calls
To check the divert status of a call type:
manage your calls
Note: There is no charge to set up or
cancel a divert. You are charged your
1 Press
, then scroll to and
control the numbers that can be
called from your phone
To store Fixed dialling numbers:
1 Press
normal Service Plan rate and, if you are
and scroll to Office Tools.
calling or diverting your calls abroad, the
Fixed dialling allows you to limit the use of
2 Select Call Divert.
rate will vary depending on the service
your phone (typically by a friend or family
2 Scroll to and select Dialling Services.
3 Voice Calls is highlighted.
provider you are using.
member) to only the numbers stored in your
3 Fixed Dial is highlighted. Press SELECT.
phonebook, while Call barring blocks certain
4 New Entry is highlighted. Press SELECT
select Settings.
Press VIEW.
4 The status of the divert will be displayed.
more information
types of call. Before you can use Fixed
dialling, you must set up a Fixed dialling list.
To cancel your diverts:
1 Press
. Scroll to and select Settings.
2 Select Call Divert.
For more information call Orange
Press SELECT.
and enter your PIN2 code. Press OK.
5 Name is highlighted. Press CHANGE.
Add the name and press OK.
customer services on 150 or, if you are a
1 Press
pay as you go customer, on 450 from
2 Select Security.
, scroll to and select Settings.
your Orange phone.
3 Scroll to Fixed Dial and press CHANGE.
3 Scroll to Cancel All and press SELECT.
4 You will be asked to enter your SIM PIN2
Your phone will confirm that all Call
code. This is preset to 1111. Enter the
Forwards have been cancelled.
code and press OK.
6 Add the number and press OK, or press
BROWSE to browse in your phonebook,
Received Calls or Dialled Calls lists.
7 You can also assign a Speed Dial to your
Fixed Dial entry, then press DONE.
5 On is highlighted. Press SELECT.
Once Fixed dialling has been turned on, you
can store Fixed dialling numbers.
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manage your calls
call barring can be used selectively to
bar outgoing and incoming calls
manage your calls
Orange Answer Fax
■
Off
find out who has called you and when
To cancel all Incoming Call bars.
not available to pay as you go customers
Each time you make, receive or miss a call,
The call barring password is preset to 1111.
Emergency calls to 999 or 112 can be made
while Call barring is on.
If you spend a lot of time away from the office,
you can still keep on top of your faxes with
Orange Answer Fax. This service enables your
, scroll to and select Settings.
personal Answer Fax number, you will receive a
3 Scroll to Call Barring and press SELECT.
text message that tells you how many pages
Cancel all call barring options, then
press CHANGE.
5 If you select Outgoing Calls, press
CHANGE and choose from:
■
Int’l calls
International numbers.
■
can access a list of the last missed, dialled or
received calls, to keep track of who you’re
■
there are and the number it was sent from. You
can then use your Orange phone to retrieve
and print your faxes using any fax machine that
When roaming
talking to and when.
Bars all calls when you are abroad.
■
■
All Calls
Press
Bars all calls.
Choose from:
, scroll to Recent Calls.
Off
To cancel all Incoming Call bars.
■
Received Calls
is convenient to you. Simply call your Answer
To call back a received call, select the
Phone by pressing and holding the 1 key, and
caller and press the
To connect to Orange Answer Fax, call 150
■
Dialled Calls
To call back a dialled call, select it and
from your Orange phone.
press
Note: The availability of Orange Answer Fax
network you are using. You are charged a
Bars all calls except emergency
standard data call charge.
. To find out when the call was
made, press VIEW.
when you are abroad is dependent upon the
All
. To find out when
the call was made, press VIEW.
follow the simple prompts to retrieve your faxes.
All Except Home
Numbers to your home country
■
and choose from:
colleague or friend sends you a fax on your
2 Select Security.
4 Select from Outgoing, Incoming and
your phone takes a note. At any time you
Orange phone to store faxes until it is
convenient for you to print them. Whenever a
1 Press
If you select Incoming Calls press CHANGE
■
Notepad
To access the last number keyed.
numbers.
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manage your calls
■
Call Times
Shows the time spent on recent calls.
■
■
keep an eye on how long you spend
on your calls
Data Times
Shows the time spent sending data.
Your Orange phone allows you to keep track
Data Volumes
of the length of your calls and, consequently,
Shows the amount of data sent and
estimate how much you spend.
received in bytes.
1 Press
, scroll to and select Recent
Calls.
2 Scroll to Call Times and press SELECT.
3 You can then view time spent on Last
Call, Dialled Calls, Received Calls, All
Calls or Lifetime.
Note: For billing purposes the length of calls
and service may be rounded off and
subsequently differ slightly from the
information supplied by this feature.
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4
Text Messaging
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Text Messaging
text messages are fun, quick
and convenient
Text Messaging
immediately, don’t worry, that’s how it
works.
6 Once you have typed in the letters of a
When a phone call is inappropriate, or you
word press SELECT to choose the word
only want to convey a short and simple
on the screen, or scroll right and left on
message, you can send a text message.
the navigation pad to scroll to the
alternative word you want to use.
1 In the Home screen, scroll right to
open Messages.
2 You will see a list of options, with New
Message highlighted. Press SELECT.
3 New Short Msg is highlighted.
Press SELECT.
4 The cursor will be flashing ready for
7 When you have finished writing your
message, press OK.
8 One Time Entry is highlighted. Press
10 Press DONE and the contact’s number
appears. Press OK, then SEND to send
your message.
You can send and receive picture messages
save time using predictive text input
phonebook.
9 To search for a name and number in your
from your phone to other compatible phones
which use text picture messaging, even
Predictive text uses a dictionary to
when you are abroad.
recognise certain combinations of letters
to create words, allowing you to write
text messages faster.
1 In the Home screen, scroll right to
open Messages and select New
Message.
SELECT. This allows you to send a
message to someone not listed in your
brighten up your text message with
a picture
1 While writing the message press
and scroll to and select Entry Mode.
2 The following options will appear:
2 Select New Multimedia Msg
3 While writing your text message, press
and select Insert.
you to enter your message using
phonebook, press PH.BOOK and scroll
■
Primary
4 Picture is highlighted. Press SELECT.
predictive text. With predictive text you
through the list, select a contact you
■
Numeric
5 Scroll through the photos and animations
only need to press the key for a letter
want to send the message to and press
■
Symbol
and press SELECT to add one to your
once. So, for example, to write the
Add. A tick will appear next to the name
■
Secondary
word orange you would press 6, 7, 2,
in your phonebook. You can send the
6, 4 and 3. You will see that the word
message to as many people as you want
does not appear on screen
to, but note you are charged for each text
text message.
6 Press OK to access your sending
3 To select predictive text choose Primary
options.
and press SELECT then OK.
message you send.
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Text Messaging
To save time having to write a message more
Text Messaging
to read a text message
then once, you can send a text message to
several people at the same time.
1 When you receive a text message, 1
New Message From and the caller’s
1 When you have finished writing your text
message, press OK and select One Time
Entry.
2 Press PH.BOOK.
3 Select Add for each of the contacts
names who you want to send the
message to.
4 Press DONE.
number is shown in the display.
■
Press
account you can access it from
■
Press 1 to choose from a selection
your phone.
press EXIT to view it later.
message setup. Enter your Orange email
while in
the message, and select Delete.
4 To read messages that have been sent,
scroll right and your Messages menu will
open. Select Message Inbox.
To create and send an email:
depends on your Service Plan and you are
charged for each person the message is
sent to.
other settings are correct for an Orange
open Messages.
2 Scroll to and select Email Msgs.
upper to lower-case.
4 The email message setup screen will
9 When your message is complete, select
OK and choose to send it to a new
Orange email account, you can get one
contact or one in your phonebook. A tick
at www.orange.co.uk
will appear next to the name and then
7 When your setup is complete, press
you can press DONE and SEND to send
your message.
followed by New Email.
To read a new email message, press
you to enter your message using
READ and your message will appear on
predictive text.
your display.
■
To delete a single character, press
DELETE.
3 Scroll to Email Msgs and press SELECT.
64
Press and hold 0 to change from
email account. If you don’t have an
8 The cursor will be flashing ready for
1 In the Home screen, scroll right to
show. Press SETUP.
punctuation marks.
■
address in the Return address slot. All
DONE and select New Message,
Note: The cost to send a text message
* for a space.
of common symbols and
6 Enter your Orange user ID and password
at the appropriate place in the email
2 Press READ to read the message or
3 To delete the message, press
5 If you already have an Orange email
■
To delete the entire message, press
and hold DELETE.
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Text Messaging
message menu options
■
Entry Mode
5
Choose from Primary, Numeric
Press SELECT, then
when you are writing
a message.
and Symbol.
■
Entry Setup
Select either Primary setup. Choose
■
■
Insert
from Primary Setup: predictive text
To insert a Note, Picture, Animation
(ITap) or Secondary Setup: standard
or Sound.
text entry (TAP).
Copy text
To select and copy text into another
message.
■
Cut Text
To select and cut a section of text within
a message.
■
Copy all Text
To select and copy all text into
another message.
■
Cut all Text
To cut all text out of a message.
66
Photo and Video
Messaging
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Photo and Video Messaging
explore a new world of messages
with photo and video messaging
Photo and Video Messaging
the message on the website. You can also
send video messages to email addresses.
change your video settings to suit
your surroundings
the video you have selected displays in
the playback screen.
2 Press up or down on the navigation pad
Video Messaging is the latest way to share
To shoot a video:
To change your video settings:
digital camcorder and send it immediately
1 In the Home screen, press VIDEO.
1 Press
by multi media message.
2 Scroll up to New video. Press
2 Scroll to and select Videos Setup and
Video clips are stored in your phone’s
3 The active viewfinder appears on your
■
Auto Repeat
4 Press
Media album. They are automatically saved
display. Press up or down on your
■
Video Length
5 Press Back to exit the video player.
once they have been shot.
navigation pad to zoom in or out and
■
Lighting Conditions
when you are ready press CAPTURE
■
Exposure
You can send video messages to other
to start recording a video clip.When
■
Resolution
phones that support Video Messaging and
you have finished press STOP.
■
Recording sound
your life. Shoot a video with your V545’s
or right on the navigation pad to skip to
SELECT.
also to phones that do not (all the features
will only be available if it is a Photo and
Video Messaging enabled phone). A non-
or STORE your new clip.
choose which setting you wish to adjust:
via your Multimedia option from the
main menu.
previous or next video.
3 Press Details to view video
clip information.
to open the Videos Menu.
share the action live with
video messaging
To send a video message:
To playback your videos:
1 Scroll right to open Messages, then
5 Video clips can also be accessed
receive a text message containing a
68
during recording or playback.
4 You then have the option to DISCARD
Photo and Video Messaging phone will
website address and the recipient can view
to pause or play the video, and press left
1 Press
. Scroll to and select Multimedia.
Select Videos and your most recent video
clip will be highlighted. Press PLAY and
select New Message and New
Multimedia Msg.
2 Enter your text on the next screen.
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Photo and Video Messaging
3 Press
to open the MMS Menu.
Photo and Video Messaging
You can send photo messages to other
5 The left and right arrows control the
to taking a picture. When you are ready,
Insert is highlighted, press SELECT to
phones that support Photo Messaging
brightness and the up and down arrows
press
display a list of items you can insert,
and also to phones that do not (all the
zoom in and out.
Timed Capture.
and select Video.
features will only be available if it is a
4 Scroll to the video clip you want to send
6 When you are ready to take the picture,
and scroll to and select Auto-
2 Set a timer for the camera to take
Photo and Video Messaging enabled
press either the Navigation key or
phone). A non-Photo and Video
CAPTURE to take the photo. 7
5 Press OK to access your sending options.
Messaging phone will receive a text
Choose DISCARD to delete the image
the back is facing you, check your
6 Scroll to an existing phonebook entry or
position in the mirror and wait for the auto
and press INSERT to insert the clip.
message containing a website address
permanently or STORE to save the image
highlight One Time Entry to enter a new
and the recipient can view the message
on your phone.
phone number or email address.
on the website. You can also send photo
7 Enter the contact’s phone number and
messages to email addresses.
press OK then SEND.
a picture.
3 Turn the camera over so that the lens on
timer to take your photo.
8 If you chose STORE, scroll to Store Only.
Press SELECT and the image will be
4 Alternatively, press the Smart key to take
the photo.
stored in your pictures folder. To access
To take a Photo:
Photo Messaging changes the way you
your pictures, press
and select Go To
To adjust your camera settings:
Pictures. Scroll to select the picture you
message, allowing you to send and
1 In the Home screen, press the Smart key.
want to view and open it by pressing the
1 In the Home screen, press the Smart key.
receive text and photos in one message
2 You will see the photo viewfinder appear
Navigation key.
2 Press
to other mobile users and even to an
email address.
in the display.
3 Hold your phone up with the lens level
To take a self portrait:
with your subject.
Photos are stored in your phone’s Media
album. They are automatically saved once
they have taken.
70
4 Use the 5-way navigation pad to adjust
your image.
to open the Pictures menu.
3 Scroll to Pictures Setup and press
SELECT. Choose from:
■
Lighting Conditions
■
Exposure
On the back of your camera is a mirror,
■
Resolution
use this to arrange the way you look prior
■
Shutter Tone.
1 In the Home screen, press the Smart key.
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Photo and Video Messaging
4 Press CHANGE. Choose your option and
press SELECT.
Photo and Video Messaging
4 Press
to open the MMS Menu and
choose from:
■
view a photo
■
To view photos taken with your camera:
6 You will be given the choice of entering a
One Time Entry, a New phonebook Entry
1 Press
and scroll to and
select Multimedia.
or scrolling through and selecting a
7 Make your selection and press SELECT.
To insert another picture or Sound.
contact from your phonebook. Follow the
8 When you have finished press OK.
Delete Page
instructions on your display and then
9 See note 6 above for sending options.
To delete a page from a multi-page
press SEND to send the message.
3 Scroll through and select the pictures you
■
want to look at by pressing VIEW.
Preview
To write a multimedia message with photo
To review your message before
and sound:
Set Page Timing
To determine how long each page
shows before moving to the next page.
To write a photo message:
■
1 When you store a photo, the Store
■
Entry Mode
To choose symbols or numbers.
Entry Setup
Options menu will open. Scroll to Send in
To change the Primary Setup from
Message and press SELECT.
English predictive text to another
2 The Message screen will appear.
language, or turn off predictive text.
3 Enter the text for your message using
the keypad.
To read a photo or multimedia message:
sending it.
2 Scroll to and select Pictures.
, followed by Insert, then
select Sound.
Insert
multi media message.
■
6 Press
1 When you receive a Photo Message you
will see 1 Message From and the
1 In the Home screen, scroll right to
open Messages.
2 Select New Message, then New
Multimedia Msg.
3 Type your message, press SELECT
then
.
4 Insert is highlighted. Press SELECT,
Picture is highlighted. Press SELECT.
5 Choose the photo you want to send and
press SELECT.
contact’s number in the display and an
alert will sound. A Multimedia message
can contain different attachments, for
instance photos, pictures and animations
attached. These will be displayed when
you open the message.
2 Press READ.
3 You can store the message by
pressing
to open the MMS Menu
and choosing Store.
5 When you have finished your message
press OK.
72
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Photo and Video Messaging
To delete your photo messages:
1 Press
6
. Scroll to and select Messages.
2 Select Message Inbox, then scroll to the
message you want to delete.
3 Press
and select Delete.
4 Confirm by pressing Yes.
To manage your photos and videos:
To access your photos and videos, press
then scroll to and select Multimedia
then Pictures.
74
Orange World
and multimedia
services
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Orange World and multimedia services
Orange World and multimedia services
Orange World
how to access Orange World
info
browser settings
You can use your Orange phone for so much
In the Home screen, scroll up to open
From Orange World you can:
more than just texting and talking. With
Orange World.
choose from a list of options while
you are browsing
Orange World you can get the information
you need when you need it, from cinema
fun
listings to football scores and train times to
finding your nearest cashpoint.
From Orange World you can:
■
Check the weather forecast
■
See football fixtures and results
You can access the Options menu at any
■
Get live train timetables and traffic reports
time by pressing Options.
■
Check cinema listings and reviews
■
Get directions
The full list of Options is as follows.
■
Download a city guide.
■
If you’ve got a few moments to spare,
■
Download a ringtone
Orange World will keep you entertained with
■
Choose a colour wallpaper
the latest games, music and celebrity gossip,
■
Play a game
or you could treat yourself to a new ringtone
■
Catch up on celebrity gossip
or wallpaper.
■
Watch a video clip or trailer
From Orange World you can:
■
Read your horoscope.
■
Send and receive email
■
Find things nearby (cashpoints,
For more information on Orange World and
This takes you to the Orange World
tools
Orange World ‘How to’ guide, or visit
www.orange.co.uk/orangeworld.
homepage.
■
other multimedia features call Orange
customer services on 150 and ask for the
Home
information that may have changed.
■
cabs, restaurants)
■
Reload
Reload the current page refreshing any
Bookmarks
Allows you to create a shortcut to your
Find a wap site.
favourite sites.
■
Save as bookmark
Saves the address of the wap site you
are browsing as a bookmark so you can
access it easily in the future.
76
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Orange World and multimedia services
■
Orange World and multimedia services
empty your cache
What are my GPRS wap settings?
What are my GSM wap settings?
that you wish to visit.
Your phone has a cache to temporarily store
Option
Setting
Option
Setting
Clear cache
sites you have visited. To ensure your phone
Name
Orange GPRS Wap
Name
Orange WAP
Delete the information in the cache.
remains confidential should it be used by
Homepage
http://wap.orange.co.uk
Homepage
http://wap.orange.co.uk
Service Type 1
WAP
Service Type 1
WAP
Gateway IP 1
192.168.071.035
Gateway IP 1
192.168.071.035
Port 1
9201
Port 1
9201
Login
-
Domain 1
-
2 Scroll to Clear cache and press SELECT.
Password
-
CSD No. 1
+447973100500
3 Press YES to confirm you want to clear
GPRS APN
orangewap
User Name 1
Orange
Password 1
multimedia
Speed (Bps) 1
9600
Line Type 1
ISDN
Go to URL
Allows you to enter the address of a site
■
anyone else, or to free up memory space,
Note: The Options menu is dynamic in that
you may wish to empty it.
its content may vary according to which wap
site you are visiting.
To empty your cache:
1 Press
while you are browsing.
the cache.
resetting browser connections
In the unlikely event you lose your browser
connection settings, copy them from the
relevant table opposite.
78
Note: You do not need to enter anything
in the username and password fields.
Your Access point name is case sensitive.
Note: Your username and password are
case sensitive.
79
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Orange World and multimedia services
bookmark your favourite sites
To go to a bookmark:
Orange World and multimedia services
alert with pictures. Subjects include film
voice services
and Chill Out.
When you find a site that you like you can
bookmark it. This means that when you want
1 Press
If you prefer to listen to the news rather than
. A submenu will appear with
Home selected.
To set up an Orange text or multimedia
to visit the site in the future you can shortcut
2 Scroll to and select Bookmarks.
alert simply call 277 free from your
to it from the Orange homepage.
3 The Shortcuts list will appear.
Orange phone:
4 Scroll to the bookmark you want to select
To bookmark a site:
and press GO TO.
5 Your bookmarked site will open.
to bookmark.
1 Call 277 free.
including lotto results, the weather in your
2 Follow the voice prompts.
local area, your horoscope and a selection of
topical information from around the UK.
other multimedia services
. You will be asked: Assign
Bookmark for: your selected
additional option to use a key or Voice
the prompts.
Set up text alerts for sports results,
message will appear.
1 Call 177.
2 Simply follow the voice prompts to hear
Note: You can receive text alerts when
the information you want.
roaming but you cannot set them up.
Note: You will be charged a set price of 40p
horoscopes, news and lottery numbers.
shortcut. These are optional.
4 Select DONE and a confirmation
To cancel an alert dial 277 and follow
text and mms alerts
site/page? Select Yes.
3 A screen will appear, giving you the
When you call 177 you can listen to up-todate information on a variety of subjects
1 You must be in the site you want
2 Press
read it simply call 177.
Note: You will be charged 12p for each
Want to find out how your football team are
text alert received and 25p for each
doing, or get a daily weather forecast for
multimedia alert.
per minute to call 177.
your area? Set up Orange text alerts to
stay updated. Or sign up for a multimedia
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Orange World and multimedia services
Orange World and multimedia services
access information direct from your
phone’s Orange Plus menu
Orange Plus Call Orange enables
you to…
How much does it cost?
Your additional options can be found by
■
speak to Customer Services
free. Receipt of each Orange Information text
pressing the Menu button on your phone
■
listen to your Answer Phone messages
message costs 12p.
and choosing Orange Plus.
■
listen to traffic news using Text Alerts
■
call Orange Directory Enquiries
■
call Orange International
■
Text messages to request information are
You can:
Directory Enquiries
■
easily get in touch with Orange
■
always be up to date with
■
request update of breaking news by
setting up Orange Text Alerts.
Orange Information.
Orange Plus
Orange Plus Information enables you
to check…
To access Orange Information:
updates on your chosen subject.
■
5 You will then have two further choices:
■
1 Press
request text messages on:
No more
Cancels the All future option.
Get information
Requests information be sent to your
. Scroll to Office Tools and
press SELECT.
phone immediately
2 Scroll to Orange Plus and press SELECT.
■
Add to menu
CHOOSE or enter the subject you are
Your SIM Card saves the information
interested in.
you’ve entered so you don’t need to
3 You will be offered a further list of
Orange Plus Information is another way to
All future
Requests that you are sent regular
re-enter it
options. Scroll to the one you want
and press Select.
Orange Plus Call Orange enables
you to…
■
sports, news and results
■
lottery, horoscopes, weather and jokes
■
sports, news and results
■
stocks, indices and foreign exchange.
■
lottery, horoscopes, weather and jokes
Sends you a single text message with
■
speak to Customer Services
■
stocks, indices and foreign exchange.
the latest information.
■
listen to your Answer Phone messages
■
listen to traffic news using Text Alerts
■
call Orange Directory Enquiries
82
4 Choose from the following three options:
■
Latest
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Orange World and multimedia services
■
call Orange International
4 Scroll to read the message from
Directory Enquiries
■
How much does it cost?
Orange, then press OK.
request update of breaking news by
setting up Orange Text Alerts.
Orange World and multimedia services
Orange Plus Payasyougo enables
you to...
To call Orange:
3 Choose Top-up.
Balance and Top-up menu items are free,
4 Choose Voucher.
although some restrictions may apply.
5 Enter your Orange Top-up Voucher
To check your balance:
6 You will receive a message asking if you
number and press OK.
only available to pay as you go customers
1 Press
. Scroll to Office Tools and
2 Choose Payasyougo.
want to proceed. Scroll to read the full
1 Press
and select Office Tools, then
message and press OK. Choose Yes
press SELECT. Select Orange Plus.
■
check your balance
2 Scroll to Call Orange and press Select.
■
top-up your talk time by Orange
2 Choose Payasyougo.
Top-up Voucher
3 Choose Balance.
Cancel key until you return to the main
link your phone to an Orange Top-up
4 You will receive a text message.
menu and choose Messages. The
3 Select one of the following:
Orange Plus.
■
Customer Services
■
Answer Phone
■
Voice Media
■
Traffic News
■
Text Media
■
Directory Enquiries
Pay as you go gives you control of your
■
International Directory Enquiries
phone expenses, and provides flexible
To Top-up your talk time using your
■
Breaking News.
options for topping up your balance.
nominated card:
■
Swipe Card.
What can I do with Pay as you go?
to proceed.
7 You will receive a text message. Press the
Press the Cancel key until you return
message in your inbox will tell you that
to the main menu and choose
your Voucher has been redeemed, and
Messages. The message in your
gives you your new balance.
inbox will tell you your balance.
To Top-up your talk time using your credit
or debit card:
Use this to Top-up your talk time with a
1 Press
and select Office Tools, then
nominated credit or debit card.
Orange Plus.
84
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Orange World and multimedia services
To use the Top-Up service you will first
5 Enter your Orange Top-up Swipe Card
need to nominate your card with Orange.
number, which is the number following
To register call 450 and choose option 1.
894412, and press OK.
and select Office Tools, then
Orange Plus.
2 Choose Payasyougo.
3 Choose Top-up.
your account online
display your Personal Unlocking Key
(PUK) code – this will be required
should your phone become blocked
your Orange account online. Simply go to
due to entering the incorrect PIN code
Orange Top-up Swipe Card number
www.orange.co.uk and click on ‘your
three times in a row.
(scroll to read the full message), and asks
account’ on the left of the screen.
if you want to proceed. Press OK and
is now an easier way to manage your pay
managing your Orange account has never
as you go phone. You now have the
Press the Cancel key until you return
been more straightforward. Through our
freedom to do all your phone tasks online.
to Customer Services to complete
to the main menu and choose
easy to use website you can now:
the transaction.
Messages. The message in your inbox
5 You will automatically be connected
choose Yes to proceed.
If you’re a pay as you go customer, there
If you’re a pay monthly customer,
4 Select credit or debit card as appropriate
7 You will receive a text message.
will tell you that your Orange Top-up
To link an Orange Top-up Swipe Card to
Swipe Card has been linked to your
your account:
Pay as you go account.
1 Press
and select Office Tools, then
Orange Plus.
■
■
top-up your credit using your credit or
debit card, or an Orange voucher
■
view your remaining credit
■
view and change your talk plan
■
view, register and delete the details of
■
view your current bill and the two
previous
An Orange Top-Up Swipe Card enables you
to Top-up your talk time at any registered
2 Choose Payasyougo.
outlet. For more information please see
■
3 Choose Top-up.
www.orange.co.uk
4 Scroll to Swipe Card and press OK.
view and change your account details
online
■
86
■
Your Account is a great way to manage
6 A message will appear confirming the
1 Press
Orange World and multimedia services
your Orange Top-up swipe cards
■
display your Personal Unlocking Key
view your remaining inclusive minutes
(PUK) code – this will be required
pay your bill by setting up a direct
should your phone become blocked
debit, or by using your credit or debit
due to entering the incorrect PIN code
card
three times in a row.
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Orange Email and other services from
your PC
■
7
Manage your Orange phone account
online (not available to Pay As You Go
customers): check how many inclusive
Register with Orange Services and you will
minutes you have remaining, view your
be able to:
latest bill, set up a direct debit or pay by
credit card securely, change your
■
Get your own Orange email address
Service Plan.
which comes with free email alerts.
(When you're out and about, you can
registering with Orange Services
receive a text message on your
■
Orange phone to alert you to emails
To register with Orange Services from your
you've received.)
PC just visit www.orange.co.uk/register
Organise your personal diary which
comes with free text message
read your email on Orange World
reminders for the important dates
■
88
you want to remember.
Select ‘Email’ under ‘Office Tools’ and you
Send 30 free text messages when online
can access email providers including Orange,
every month to phones on any network.
AOL, Yahoo! plus many more.
your phone’s
additional
features
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 90
your phone’s additional features
your phone’s additional features
use Bluetooth® for wirefree™
communication with another device
change it. Once you have accepted the
Bluetooth® is a radio technology
Before your phone can communicate with
that enables you to make wireless
another device, you need to pair your phone
connections between your phone and
with a device. Your phone can be paired with
Those currently connected to your
other electronic devices.
up to 10 other Bluetooth™ devices.
phone have a tick beside the name.
This allows for the easy exchange of
To pair your phone:
name, Name Saved is shown.
6 Look For Devices is highlighted.
the display followed by the number of
devices found.
7 You will see a list of devices.
8 A device may request permission to
information like contacts and diary
appointments and will allow you to connect
to a laptop to use your phone as a modem.
Make sure that Bluetooth® is active on
asked to enter the passcode of the
both devices.
device you wish to connect to. Decide
2 Press
For the most effective Bluetooth®
communication, always keep your
Bluetooth® devices within 10 metres of
each other.
and scroll to Settings.
3 Press SELECT. Scroll to Connection and
press SELECT.
4 Bluetooth Link is highlighted.
Press SELECT.
5 Handsfree is highlighted. Press SELECT.
When you first activate Bluetooth® the
You will be asked to temporarily power
phone will ask for the device name of your
on Bluetooth®. Press YES.
1 If your headset is on and linked to your
phone you will hear a ringtone. Press the
multifunction button to answer the call.
2 If your headset is off, open the boom
to automatically answer the call with
the headset.
pair with your phone. If the devices
have not been paired you will be
1
To receive a call on your headset:
Press SELECT. You will see Scanning in
To make a call with your headset:
1 If you have voice tags set up on your
on a 1-16-digit code of your choice
phone, press the multifunction button
and enter it into both devices.
and say the name of the person you
9 To allow this, press YES and enter the
agreed PIN code to create a paired
connection with that device.
want to call. The call will be connected.
2 To make a call using the redial function
press
once to call the last number
dialled. Press the multifunction button
again to end the call.
phone. You can accept the default name or
90
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your phone’s additional features
8
When you have an active call on
your phone you can transfer it to your
Bluetooth® headset.
To transfer a call from your phone to
your headset:
1 Open the boom on your headset to
activate the auto transfer feature.
2 Press the multifunction button and the
call will be transferred from your phone to
your headset.
To disconnect your Bluetooth® link:
To end the connection between your phone
and the headset, simply close the boom.
Note: In some countries there may be
restrictions on using Bluetooth® devices.
Check with your local service provider.
92
personalise
your phone
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personalise your phone
always be alerted to a call or
a text message in the most
appropriate way
1 Press STYLES.
personalise your phone
■
Alarms
To change the layout of your wallpaper,
■
Data Calls
select Layout then choose from Centre,
■
Ringer IDs
Tile, or Fit-to-screen.
■
Key Volume
■
Reminders
change your colour style
Loud
■
Soft
You can change the background image
■
Vibrate
on your idle screen by choosing a new
■
Vibe & Ring
wallpaper.
■
Vibe then Ring
■
Silent
To change your wallpaper:
You can personalise your phone screen
consists of a wallpaper image, screen
by changing the colour.
saver and ring tone. You can also
download and install additional themes
To change the colour:
to your phone.
1 Press
To set a theme on your phone:
, then scroll to and
select Settings.
2 Personalise is highlighted.
CHANGE.
5 You can change any of the following
alerts:
94
event or cartoon character that you can
apply to your phone. A theme typically
select a wallpaper
■
4 Scroll down to Detail and press
A phone theme consists of a set of image
and sound files with a specific theme eg
2 Select Style and press CHANGE.
3 Choose from:
setting a phone theme
1 Press
, then scroll to and
select Settings.
2 Personalise is highlighted.
Press SELECT
■
Ring Volume
3 Scroll to and select Wallpaper.
■
Calls
4 Select Picture and press CHANGE.
■
Text Msgs
5 Scroll through the available wallpapers
■
Answerphone
Press SELECT.
3 Scroll to and select Skin.
4 Scroll to a style and press SELECT
1 Press
. Scroll to and select
Multimedia, then Themes.
2 Select the theme of your choice and
press OK.
to change the colour.
and press SELECT.
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personalise your phone
To download a theme using
personalise your phone
select a screensaver
To control the display brightness:
To set the display timeout:
When your phone is not in use you
1 Press
1 Press
can display a colourful screensaver.
2 Select Initial Setup, then scroll to
Micro-Browser:
1 Press
. Scroll to and select
Orange World.
2 Select Browser.
You can also set the time delay, before
the screensaver comes on.
3 To download a picture, sound or
theme, highlight the file, press
. Scroll to and select Settings.
Brightness.
3 Use scroll keys to choose the level
of brightness and press OK to confirm.
. Scroll to and select Settings.
2 Select Initial Setup, then Display Timeout.
3 Set the amount of time for the
display to turn off when no activity
is detected.
To select a screensaver:
SELECT then press STORE.
1 Press
To adjust the backlight:
To download applications from the web:
1 Press
1 Press
. Scroll to and select Settings.
2 Personalise is highlighted.
Press SELECT.
3 Scroll to and select Screen Saver.
Press SELECT.
4 Picture will be highlighted. Press
. Scroll to and select Settings.
2 Select Initial Setup, then Backlight.
3 Set the amount of time your display
and keypad backlights stay on.
, scroll to and select Settings.
2 Select Java Settings, then Java
App Loader.
3 Follow the prompts to connect your
phone to the computer when asked.
CHANGE. Scroll to the picture you
want as your screensaver and
press SELECT.
5 Scroll to Delay and press CHANGE
to set your required time delay.
96
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9
.
manage
your time
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manage your time
manage your time
set the time and date
Note: You can set up to 5 separate alarms.
To check your calendar settings:
keep track of your time and finances
To set your phone’s time and date:
use your phone’s organiser to remind
yourself of important events
1 Press
Your V545 has a built-in calculator.
1 Press
. Scroll to and select Settings.
while you are in
your calendar.
2 Scroll to Setup and press SELECT.
2 Select Initial Setup.
Your V545 has a built-in calendar so
Choose from:
3 Time and Date is highlighted. Press
you can keep track of important meetings
■
SELECT.
4 Scroll to the date or time and press
you need to attend. You can save up to
calendar by week or month.
20 appointments.
■
To add an appointment:
■
CHANGE, then enter the new date or
time and press OK.
To set your phone’s alarm clock:
1 Press
. Scroll to and select Office
Tools.
1 Press
, scroll to Office Tools and select
Alarm Clock.
2 Scroll to New Alarm clock and press
Select. Enter the details of your alarm and
then press OK.
3 Use the scroll keys to enter alarm details:
4 Press OK to confirm.
100
2 Select Calendar and highlight the day of
Default: allows you to view you
■
To use the calculator:
1 Press
. Scroll to and select Office
Tools.
Daily begin: allows you to set the
2 Select Calculator.
time your calendar notes begin.
3 Use the number keys to enter numbers,
Delete after: allows you to the time
the arrow keys to scroll to the calculation
for deletion of events.
type you want and the press Equals for
Reminder: allows you to choose
your answer.
between Always of Delayed if off.
To use the currency converter:
the event.
2 Press the navigation key, then press
and select New.
3 Enter the event details and then
press OK.
1 Press
. Scroll to and select Office
Tools, then Calculator.
2 Press
and select Exchange Rate.
3 Enter the exchange rate of the currency
you want to convert and press OK
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10
manage your time
4 Press
and select Convert Currency.
5 Enter the currency you want it converted
to and press Equals.
have fun on
your phone
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have fun on your phone
when you have time to spare, why
not test your gaming skills against
your phone
have fun on your phone
wap games
download games and applications
You can access a great selection of games
Your phone is preconfigured with Java™
on your phone using your wap connection.
technology. This allows you to download
1 Press
With the full colour screen and excellent
These games are different to the
Java™ games and applications to your
2 Scroll to Games & Apps, highlight the
sound quality, gaming on your V545 is
downloadable games, as they require you to
phone via Orange World, which you can
game/application you want to launch
more fun than ever. You can also
be connected while you are playing.
then use and update wherever you are.
and press Select.
To play games on Orange World:
To download a Java™ game or
To open a downloaded game or
application:
.
download new games to play from
Orange World when you’ve completed the
application:
games we’ve already put on your phone.
1 Open the Orange World homepage by
To play a game:
scrolling right in the Home screen.
2 Then Java Settings followed by Java
1 Press
. Scroll to Orange World and
press Browser.
App Loader and follow the prompts to
connect your phone to the computer.
2 Highlight the game you want to play
and press SELECT, then DWNLOAD.
1 Select the game or application you
want to download.
2 Follow the on-screen prompts for
downloading.
3 All downloading applications will be
Note: You will be charged the standard
stored in your Multimedia menu.
Orange World access charge while you
are connected and playing games.
104
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11
International
services
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International services
Orange International services for
pay monthly customers
International services
Note: The availability of this service will be
dependent on the partner network
supporting Text Messaging and
Whether it’s two weeks in the sun or a
MultiMedia Messaging.
quick business trip, take Orange with you
when you go abroad and have the
When travelling abroad, always try to
reassurance that it’s the affordable way to
keep safety at the front of your mind.
keep talking.
1 For safety and security, always pack
You can call or send text messages or
your Orange phone in your hand
photo messages from abroad by simply
luggage and switch it off before
adding the international dial code before
boarding a plane.
the number you call or text.
2 Let others know you are abroad so
they can expect a different ring tone
If you call or send a text or photo
when they call you or they might hear
message abroad from the UK it makes
a recorded message in a foreign
sense to use your Orange phone.
language if you are out of coverage.
Orange’s low fixed price rates make it
simple to work out exactly what you will
be charged, so now you can stay in touch
around the world.
What are the international dialling
codes I need to add to numbers
when I am calling to or from the UK?
country
code
Austria
+43
Belgium
+32
Cyprus
+357
Denmark
+45
France
+33
Germany
+49
Greece
+30
Italy
+39
Luxembourg
+352
Netherlands
+31
Northern Cyprus
+905
Portugal
+351
Rep. of Ireland
+353
Spain and islands*
+34
Sweden
+46
UK
+44
* includes the Canary and Balaeric islands.
pay monthly check list before
you travel
1 Call customer services on 159 from your
Orange phone or 07973 100 159 from
any other phone to activate your phone
so you can make and receive calls
abroad. Roaming needs to be activated
at least 24 hours before travelling abroad
and it only has to be activated once.
2 If you want to use Answer Fax abroad
you must have it activated on your
account at least 24 hours before you
leave the UK. Call 150 from your Orange
phone or 07973 100 150 from any other
phone for details. The availability of this
service is dependent upon the partner
network which you are logged into.
3 If you have Line 2 we recommend that
you divert all Line 2 calls to your
Orange Answer Phone before you
leave as this service is not available
while you are abroad.
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International services
4 Remove any temporary bars on
international calls using the menu options
International services
Orange International services for pay
as you go customers
on your phone.
5 Set up any diverts on your Orange phone
Whether it’s two weeks in the sun or a quick
before you leave the UK as you will not
business trip, take Orange with you when
be able to do it when you are abroad.
you go abroad and have the reassurance
Refer to Chapter 4 for more information
that it’s the affordable way to keep talking.
on call diverts.
6 Make sure you pack your charger and a
You can call or send text messages or photo
How do I know which countries
I can call from and to using my
Orange phone?
Call the Information line on 450 from
your Orange phone or 07973 100 450
from a landline. You can also
go to www.orange.co.uk to obtain an
1 Remove any temporary bars on
international calls using the menu options
on your phone.
2 Top up your Talk Time by:
■
up-to-date list of roaming destinations.
three-pin adaptor so you can charge your
messages from abroad by simply adding the
phone while abroad.
international dial code before the number you
When travelling abroad, always try to keep
call or text.
safety at the front of your mind.
with the International dialling codes you
If you call or send a text or photo message
1 For safety and security, always pack
need, ie, +44 minus the leading zero from
abroad from the UK it makes sense to use
your Orange phone in your hand luggage
the area code for calls back to the UK.
your Orange phone. Orange’s low fixed price
and switch it off before boarding a plane.
7 Make sure that the frequently used
pay as you go check list before
you travel
Credit or debit card
Register your card 72 hours before you
go and you can then call 450 from your
Orange phone to top up your talk time.
■
numbers in your phonebook are saved
Orange Top-up Swipe Card
Before you go, use your Orange Top-up
rates make it simple to work out exactly what
2 Let others know you are abroad so they
Swipe Card to top up; in the UK they’re
available in any Orange shop and
wherever you see the Top-up symbol.
■
Orange vouchers
Note: The availability of Orange products and
you will be charged, so now you can stay in
can expect a different ring tone when
Buy £20 and £50 vouchers from any
services when roaming is dependent upon
touch around the world.
they call you or they might hear a
Orange shop or high street stockist.
recorded message in a foreign language if
Note: Orange Top-up vouchers are not
you are out of coverage.
currently available abroad. Only UK
the partner network.
vouchers will be redeemed.
110
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International services
3 Make sure you pack your charger and a
three-pin adaptor so you can charge your
International services
when you go abroad, you need to
select the partner network to use
phone while abroad.
4 Make sure that the frequently used
Orange has partnerships with a range of
using your Answer Phone abroad
using GPRS abroad
While abroad, you can use your Answer
If you use GPRS abroad you may need to
Phone as easily as you do when in the UK.
manually select the network you use to
numbers in your phonebook are saved
networks in a variety of countries.
with the international dialling codes you
When you go abroad, you need to tell your
1 Simply press and hold the 1 key.
need, ie, +44 minus the leading zero from
phone to select a network.
2 You will be connected to your
the area code for calls back to the UK.
Answer Phone. Now just press:
1 Press
Note: The availability of Orange products and
services when roaming is dependent upon
the partner network.
ensure that you are roaming on a network
. Scroll to and select Settings,
then select Network.
that supports GPRS Roaming.
Call customer services on 150 from your
Orange phone, or 07973 100 150 from any
1
to listen to your message again
other phone, to get an up-to-date list of
2
to save your message
foreign operators that support GPRS
3
to delete your message
Roaming and the tariffs applicable to the
7
to rewind 10 seconds
service plan.
local networks and list the results.
8
to skip to the next message
4 Highlight the network you want to
9
to fast forward 10 seconds
You can connect to GPRS services as if you
#
to return the call
are in the UK when you use it abroad.
2 Scroll to Available Networks and
press SEARCH.
3 Your phone will automatically search for
use and press VIEW then, REGISTER
to connect.
For more information call Orange customer
services on 150 or, if you are a pay
as you go customer, on 451 from your
Orange phone.
112
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12
ensure your
phone is secure
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ensure your phone is secure
Orange Care
Life’s difficult enough, without having to
ensure your phone is secure
To get Orange Care call 150 if you are a
■
■
of the key facts before calling, eg, time
you go customer.
glove compartment.
of theft, where you lost it, how it got
Never loan your phone to
damaged and what the damage is,
someone else.
steps taken to recover your phone and
Don’t leave your phone on transport,
any other relevant details. You must
for instance busses, planes or trains.
provide any assistance and/or
■
Note: Orange Care includes insurance
■
and conditions and exclusions as
Worldwide cover for 12 months against
stated in Chapter 14. You should read
loss, theft, accidental or malicious
these carefully.
How to claim:
information that Orange reasonably
protecting your phone
■
requests in connection with the
damage and handset breakdown.
■
A replacement phone of the same
replacement of your phone.
model despatched within 24 hours of
■
our acceptance of your claim, to any
Accidents happen – which is why we offer
UK address.
Orange Care. However, we do ask that
The same number and the same service
you take good care of your phone and
on your replacement Orange phone that
follow just a few basic steps to help
you enjoyed on your old one, so you’re
protect your phone:
never out of touch for long.
■
Great value cover for £5 per month.
■
■
116
To speed up your claim make a note
make sure it’s locked in the boot or
and warranty which is subject to terms
With Orange Care you get:
If this can’t be avoided, please
pay monthly, or 450 if you are a pay as
worry about the expense and hassle of
replacing your phone.
■
■
Report the loss, theft or damage to
■
maliciously damaged we need a crime
Loss, theft or malicious damage
reference number or a lost property
claims must be reported to the police
■
■
Remember, if your phone is stolen or
Orange as soon as possible.
immediately (or as soon as possible
number if it is lost.
■
Once your claim is accepted and the
within 24 hours of discovery).
administration fee of £15 is paid,
To make a claim or to have your
Orange will despatch your
phone barred to prevent unauthorised
replacement phone. Please see the
Don’t leave your phone unattended in
use simply call Orange customer
Orange Care terms and conditions for
a public place.
services on 07973 100 150, or if you
more information.
Don’t leave your phone in a vehicle.
are abroad call +44 7973 100 250.
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ensure your phone is secure
■
Small Business customers opening an
to 1111. To increase your phone’s
Orange account receive Orange Care
security you can change the PIN to a
free of charge for the first 12 months.
number only you know.
Small Business customers will receive a
hours of our acceptance of your claim.
manufacturer’s warranty
If you do not have Orange Care you still
To activate your SIM Card PIN:
To change your SIM Card PIN:
1 Press
1 Press
. Scroll to and select Settings,
then Security.
free replacement for their lost, stolen and
damaged phones, sent out within 24
ensure your phone is secure
2 Scroll to SIM PIN and press CHANGE.
What if I enter the wrong PIN?
If you enter an incorrect SIM Card PIN or
PIN2 three times in a row, your SIM Card
will block. You will need a PUK (personal
unblocking key) to unblock your SIM Card.
3 On is highlighted, press SELECT. Enter
your four digit PIN, this is preset to
1111. Press OK
4 Enter your current PIN and press OK.
code, three times in a row, your
press OK.
which covers you against phone faults.
if you are a pay monthly customer or
displays SIM Blocked.
Please call 150 for more details.
07973 100 450 if you are a pay as you go
customer for details on how to unblock
To turn your phone on once SIM Card
your phone.
PIN is activated:
Do not attempt to guess the PUK code. If
you enter your PUK code incorrectly 10
Number) will be requested each time you
press CHANGE.
OK. Enter the new code again and
SIM Card is disabled and your phone
a four-digit PIN (Personal Identification
Select, then scroll to SIM PIN and
5 Enter your new PIN code and press
Call customer services on 07973 100 150
If your phone’s SIM Card PIN is activated,
3 Scroll to New Passwords and press
Note: If you enter an incorrect PIN
receive a 12-month manufacturer’s warranty
ensure that only authorised people
can use your phone
. Scroll to and select Settings.
2 Scroll to Security and press SELECT.
times in a row, you will permanently block
your SIM Card and you may have to
return your phone to Orange.
1 When you switch your phone on,
Enter PIN will appear in your display.
2 Enter the four-digit PIN Code and
press OK.
switch your phone on. This PIN is preset
118
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13
ensure your phone is secure
security code protects your phone
against unauthorised use
The security code can be set to activate
when a different SIM Card is used in your
phone, to prevent unauthorised use. The
security code is preset to 0000.
1 Press
. Scroll to and select Settings.
2 Select Security.
3 Select the level of protection you would
like for your phone. Choose from:
■
Phone Lock
What are the security codes for?
Your Orange phone comes with a number
of preset security codes. Each code
controls one of your phone’s features. Use
the table below to identify which code you
need to activate each feature.
security feature
preset code
SIM Card PIN (PIN1)
1111
Fixed dialling (PIN2)
1111
Call barring
1111
Lock code
12345
Enter the unlock code to use your
■
phone, or to answer a call or read a
■
Call Barring
new message.
■
SIM PIN
Lock Application
■
New Passwords
Lock an application so the unlock
code has to be entered to use
the application.
■
120
Fixed Dial
Change any of the security codes.
reference
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reference
safety
reference
If you don’t have a personal handsfree
Accessories Hotline on 0500 178 178 or by
needed. As with any other radio
kit or personal handsfree car kit, stop
visiting your local stockist.
transmitting equipment, you are advised
and park your vehicle safely with the
The mobile phone described in this guide is
that for the satisfactory operation of your
engine off before using your phone,
4
approved for use on the Orange network. A
phone and for your own safety, you should
although never on a motorway slip road
■
number of features included in this guide
use your phone only in the normal
or hard shoulder even if it is urgent.
service the personal handsfree car kit or
are called Network Services. These are
operating position.
Do not store or carry inflammable
the phone in a vehicle. Faulty installation
1
network services
operate at a higher power level than is
■
■
special services that you can arrange
through Orange. Before you can take
3
advantage of the Network Services, you
liquids, gases or explosive materials in
or service may be dangerous and may
the same compartment as your phone,
invalidate any warranty which may apply
a vehicle
its parts or accessories and always
Safety comes first, and is the ultimate
Instructions for these services are included
responsibility of the driver. Therefore:
in this guide.
■
everyday use of your phone
Hold your phone as you would any other
telephone, with the antenna pointing up
■
Only qualified personnel should install or
using your Orange phone in
must subscribe to them through Orange.
2
car kit installation
store your phone safely and securely.
to the unit.
■
For vehicles equipped with an air bag,
You should always use a phone holder
remember that an air bag inflates with
Orange recommend that you do not use
in your car to secure your phone safely.
great force. Do not place objects,
your phone when driving, unless you are
Never place the phone on the
including both installed or portable
using a wired personal handsfree kit or
passenger seat or where it can break
wireless equipment, in the area over the
personal handsfree car kit.
loose in a collision or sudden stop.
air bag or in the air bag deployment
■
If you need to make or receive a call
area. If a personal handsfree car kit is
and over your shoulder. If your phone has
and you have a personal handsfree kit
Remember: Always give your full attention
an extendible antenna, extend it fully. Do
or personal handsfree car kit, make sure
to driving. There is a personal handsfree kit
not touch the antenna unnecessarily when
it is done sensibly using speed dialling
and personal handsfree car kit available for
the phone is switched on, as this will affect
or voice activation where possible, and
most Orange phones which you can
equipment in your vehicle is mounted
call quality and may cause the phone to
keeping calls brief and to a minimum.
purchase separately by calling the Orange
and operating properly.
122
improperly installed and the air bag
inflates, serious injury could result.
■
Check regularly that all mobile phone
123
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reference
reference
Your mobile phone is a low power radio
6
When making an emergency call,
Note: Official emergency numbers (e.g
transmitter and receiver. When it is
If your phone offers the features listed
emergency calls
remember to give all the necessary
999, 112 or other official emergency
switched on, it receives and sends out
below, and if you have restricted or barred
information as accurately as possible.
number) may vary by location. However,
radio frequency (RF) signals. Most modern
outgoing calls from your phone, calls to
Remember that your phone may be the
only one official emergency number is
electronic equipment is shielded from RF
emergency numbers (999 or 112 in the UK)
only means of communication at the scene
programmed into your phone, which may
signals. However, RF signals may affect
may still be possible. The features are:
of an accident - do not cut off the call until
be incorrect if you are using your phone
improperly installed or inadequately
■
Restricted dialling lists
given permission to do so by the operator.
overseas. Please check with our Partner
shielded electronic systems in motor
■
Call barring
vehicles (eg electronic fuel injection,
■
Fixed dialling lists
7
electronic anti-lock braking, electronic
■
Calls to closed user groups
If your phone supports preprogrammed
phone, like any mobile phone, operates
speed control or air bag systems, etc).
■
Keypad locking
one touch emergency dialling, using the 9
using radio signals, mobile and fixed line
key to call the emergency number may not
networks which cannot always guarantee
Check with the manufacturer or its
Network abroad for the emergency number
one touch emergency dialling
that is used in that location. Your Orange
representative regarding your vehicle. You
Ensure the phone is switched on and in
be possible when you have restricted or
connection in all conditions. Therefore
should also consult the manufacturer of any
service. Give your location to the operator.
barred outgoing calls from your phone. This
never rely solely upon your mobile phone
equipment that has been added to your
vehicle.
5
■
fuse replacement
Always replace a blown fuse with a fuse
depends on the type of restriction you have
for essential communication such as
To make an emergency call:
chosen, and the type of barring option you
medical emergencies. Do not hang up
1 If the phone is not on, switch it on.
have selected.
during an emergency call until you are told
Check for adequate signal strength.
2 From the main display key in the
of the same type and size. Never use a
emergency number for your location (eg
operate when certain other features are in
Note: When using voice dialling you must
fuse of a higher rating.
999, 112 or other official emergency
use (such as keypad locking and others).
say the name exactly as you said it when
number).
124
to do so by the operator.
One touch emergency dialling does not
you recorded it, which may be difficult in,
125
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reference
reference
for example, a noisy environment or during
9
an emergency. Do not rely solely upon
■
voice dialling in all circumstances.
pacemakers
10
hearing aids
12
aircraft safety
Pacemaker manufacturers recommend
Certain hearing aids can be interfered with
Using your phone while in the air is
that a minimum separation of 16 cm (6
by your mobile phone. If this occurs, please
prohibited. Switch off your phone before
inches) be maintained between a
consult the hearing aid manufacturer.
boarding any aircraft. The use of mobile
Note: A valid SIM Card must be inserted in
handheld phone and a pacemaker to
your phone in order to make emergency
avoid potential interference with the
11
calls. Pay as you go customers do not need
pacemaker. These recommendations
Operation of any radio transmitting
to have talk time available, but need to have
are consistent with the independent
equipment, including mobile phones, may
used the phone in the previous six months.
research of and recommendations of
interfere with the working of other
Note: Failure to observe this instruction
Wireless Technology Research. Users
inadequately protected medical devices.
may lead to suspension or denial of Orange
with pacemakers should therefore:
8
operating environment
telephones in an aircraft may be dangerous
other medical equipment
to the operation of the aircraft, disrupt the
mobile telephone network, and is illegal.
Consult a physician or the manufacturer of
phone services to the offender, or legal
Always keep your phone at least 20
the medical device if you have any
action or both.
in force in any area, and always turn off
cm (8 inches) away from your
questions. Always switch off your phone in
your phone wherever it is forbidden to use
pacemaker when the phone is
health care facilities when any regulations
13
it, or when it may cause interference or
switched on.
posted in these areas instruct you to do so.
■
Remember to follow any special regulations
danger. When connecting the phone or any
■
■
accessory to another device, read its user
guide for detailed safety instructions.
■
Do not connect incompatible products.
■
explosive materials
You are advised to switch off your phone
Never carry your phone in your
when at a petrol station or other refuelling
breast pocket.
point. You must observe restrictions on
Use the ear opposite to the
the use of radio equipment in fuel depots
pacemaker to minimise the potential
(fuel storage and distribution areas);
for interference.
chemical plants or where blasting
Switch off your phone immediately
operations are in progress.
if you suspect that interference is
being caused.
126
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reference
■
reference
Areas with a potentially explosive
14
atmosphere are often but not always
■
phone after each use to ensure that any
general safety information
■
Do not charge the battery when either
When changing your phone’s cover,
confidential information cannot be
clearly marked. They include: below
always switch off the power and
accessed by anyone using your phone.
deck on boats; chemical transfer or
disconnect the phone from the charger
storage facilities; vehicles using liquefied
or any other device. Always store the
Metallic materials may be attracted to
petroleum gas (such as propane or
phone with the covers attached. Never
the phone. Always secure the phone in
Keep it dry. Precipitation, humidity and
butane); areas where the air contains
use a phone without a cover.
its holder because metallic materials
all types of liquids or moisture can
Remember to always make backup
may be attracted by the earpiece.
contain minerals that will corrode
copies of all important data.
Do not place credit cards or other
Your phone must be switched on to
magnetic storage media near the
access games, ring tone composer,
phone, because information stored on
calendar, calculator, wap, infrared, timer
them may be erased.
chemicals or particles, such as grain,
■
dust or metal powders; and any other
area where you would normally be
■
advised to turn off your vehicle engine.
■
of your phone’s covers are removed.
■
Parts of the phone are magnetic.
Keep the phone and all its parts and
accessories out of children’s reach.
■
Your phone is not water resistant.
electronic circuits.
■
Do not use your phone in dusty, dirty
areas. Its moving parts can be damaged.
■
Your phone is powered by a
Note: The functioning of your phone can
and other similar features. Do not
be affected by localised conditions, and we
switch your phone on when mobile
cannot guarantee coverage inside
phone use is prohibited or when it may
buildings. If you have difficulty in making or
cause interference or danger.
15
The information or services you have
Warning: Use only batteries, charger and
accessed using wap are stored in the
accessories approved for use with this
discharged hundreds of times but it will
cache of your phone, which is a
particular phone model. The use of any
eventually wear out. When the operating
memory used to store data temporarily.
other types may invalidate any approval or
time (talk time and standby time) is
You should empty the cache of your
warranty applying to the phone, and may
noticeably shorter than normal, it is time
be dangerous.
to buy a new battery.
receiving calls, you should contact Orange
customer services.
128
■
■
Always switch your phone off in any
rechargeable battery. Note that a new
facility where posted notices so require.
battery’s full performance may only be
achieved after two or three complete
phone and battery care
charge and discharge cycles.
■
The battery can be charged and
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reference
■
Temperature extremes may affect the
reference
■
ability of your battery to charge: allow it
to cool down or warm up first.
■
■
■
When you disconnect the power cord of
Do not store your phone in cold areas.
any accessory, including the charger,
When it warms up (to its normal
Use your phone battery only for its
grasp and pull the plug, not the cord.
temperature) moisture can form inside
For good operation times, discharge
the phone which may damage
electronic circuit boards.
is damaged or worn out.
charger or battery which is damaged
an NiMH battery from time to time by
Always unplug the charger when not in
or worn out.
leaving your phone switched on until it
■
■
children’s reach.
intended purpose, and never use any
■
Never allow the battery terminals to
turns itself off.
All of the above suggestions apply equally
connected to the charger for longer
short circuit, as this can cause damage
Do not attempt to open the casing on
to your phone, battery, charger or any
than a week, since overcharging may
to the battery or to the connecting
your phone or its battery. Non-expert
accessory. If any of them is not working
shorten its lifetime. If left unused, a fully
object (a short circuit can occur if a
handling may damage it.
properly, contact Orange customer services
charged battery will discharge itself over
metallic object such as a coin, clip or
Do not drop, knock or shake the phone.
on 07973 100 150 or, if you are a pay as
time.
pen causes direct connection between
Rough handling can break the internal
you go customer, on 07973 100 451, from
Do not paint your phone as this can
the + and - terminals of the battery).
circuit boards.
any other phone for assistance.
clog its moving parts and prevent
Therefore, always take adequate
operation.
precautions when carrying a spare
solvents, or strong detergents to clean
Only use the antenna supplied or an
battery in a purse or pocket.
your phone. Wipe it with a soft cloth
Batteries must be recycled or disposed
slightly dampened in a mild soap and
approved replacement antenna.
130
■
Never use any charger or battery which
use. Do not leave the batteries
■
■
Keep all SIM Cards out of
■
Unauthorised antennae, modifications
of properly and according to your local
or attachments could damage the
regulations, and must never be
phone and may violate regulations
governing use of mobile phones.
■
■
■
Do not use harsh chemicals, cleaning
radio waves and
your phone
water solution.
Specific absorbtion rate, or SAR, is an
Do not store it in hot areas. High
internationally accepted way of measuring
disposed of in household waste. Never
temperatures can shorten the life of
how much radio frequency (RF) energy is
dispose of batteries in a fire.
electronic devices, damage batteries
absorbed by the body when a mobile
and warp or melt certain plastics.
phone is used.
■
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reference
All phones on the Orange network are
reference
paperwork
designed by the phone manufacturers to
(excluding pay as you go) or to send you
send a cheque each month. To set up a
information on products and services
Direct Debit payment call 150 from your
Orange phone.
comply with the relevant recommendations
14-day phone return
which may be of particular interest to you.
and standards. Orange believes that new
The 14-day phone return only applies to
From time to time, we may pass
and existing customers should be fully
new phones and excludes upgrades and
information about you to third parties or
If you're a pay as you go customer you can
informed about SAR.
reconditioned phones. If you are unsatisfied
government agencies. Full details are
combine control with peace of mind,
with our service in any way, you can return
given in the terms and conditions booklet.
topping up from as little as £10 a month to
The SAR value for your Motorola V545 is
your phone within 14 days of purchase,
1.26w/kg.
and we will reimburse you the cost of
Please call Orange customer services on
Direct Debit anytime, just give 14 days
purchase and your connection charge. All
07973 100 150 or, if you are a pay as you
notice. To set up a Direct Debit payment
Note: The SAR value for your phone has
we request is that you pay for the calls
go customer, on 07973 100 451 if you do
call 450 from your Orange phone .
been provided to Orange by the
you’ve already made and a percentage of
not wish to receive any marketing materials
manufacturer. By acting as facilitator for
the monthly subscription. Simply fill in the
related to Orange and its services, or if you
allowing access to your Orange account
conveying this information to our
form supplied with your phone and take it
do not wish us to pass on your details to
It can sometimes be useful for someone
customers, Orange is fulfiling its duty as a
along with your phone to your stockist. You
any other reputable organisations for sales
else to have access to your account, for
responsible retailer.
should retain the form for your records.
and marketing purposes.
example if you have more than one Orange
£100. You can change or cancel your
phone in your name. As an account holder
132
data protection
direct debit
you can choose to allow information only
We will use the personal information you
Paying by Direct Debit is a convenient way
access and access which will allow
supply us to help manage your Orange
to pay. If you're a pay monthly customer
changes to be made. Please call customer
account efficiently, for example, to assist
you will still be sent a detailed monthly
services who will send you a form.
in handling queries, sending bills
statement but won't have to remember to
133
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reference
reference
Orange useful booklets
any second line activated on your
2
If you would like to receive a free booklet
Orange phone. (Orange Care only
2.1 Orange Personal Communications
containing useful information on an Orange
applies to approved and Orange
Services Limited (Orange) is monitored
the terms of this Insurance which
product or service call Orange Customer
branded phones).
by HSBC Insurance Brokers Limited
forms part of a master policy arranged
which is a member of the General
by HSBC Insurance Brokers Limited
Insurance Standards Council.
on behalf of Orange. This Insurance is
services on 07973 973 150 or, if you are a
1.3 To check whether your chosen service
pay as you go customer, 450 from your
plan includes Orange Care or requires
Orange phone.
Orange Care to be purchased as an
conditions and cover provided under
subject to the terms and conditions of
optional extra please call 150 from
collect premiums, to accept or decline
the master policy, a copy of which can
your Orange pay monthly phone or
claims, to arrange repairs and issue
be obtained from HSBC Insurance
07973 100 150 from any other phone.
replacement phones on behalf of the
Brokers Limited. Requests should be
Small Business customers should call
insurer. For the purposes of this
made in writing, stating your Orange
345 from their Orange phone or
Insurance “phone" means handset,
phone number.
07973 100 345 from any other phone
standard battery, SIM card and
Insurance refers to the provisions of
and Business Solutions customers
charger, originally supplied as part of
clause 3 and Warranty to the
should call 158 from their Orange
provisions of clause 7, together
phone or 07973 100 158 from any
Insurance and Warranty are referred to
other phone. Pay as you go
authorised insurer whose details are
possession or in the possession of an
as Orange Care.
customers can purchase Orange Care
available upon request to HSBC
authorised user is insured worldwide subject
by calling 450 from their Orange
Insurance Brokers Limited, Quay
to the terms and conditions of the Insurance
the provisions of these terms and
phone or 07973 100 450 from any
West, Trafford Wharf Road,
policy (see clause 6.14 in respect of
conditions and does not apply and
other phone.
Manchester, M17 1PL.
conditions outside the United Kingdom). If
interpretation
1.1 In these terms and conditions
1.2 Orange Care is subject at all times to
cannot be purchased in relation to
134
2.4 The following paragraphs describe the
2.2 Orange is authorised by the insurer to
Orange Care terms
and conditions
1
insurance terms
the standard package.
2.3 The Insurance is arranged with an
3
cover for lost stolen and
damaged phones
Your phone which must be in your
your phone (or parts there of) is lost, stolen
135
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reference
or damaged you will be entitled to a
reference
3.2 Your claim must be reported to
3.4 Lost, stolen or damaged antennas will
4.1.3 improper maintenance, repair or
replacement or repair “free of charge” subject
Orange as soon as possible but in any
be repaired/replaced, where
to payment of the administration fee as
event not more than 24 hours after
appropriate, free of charge once only.
detailed in clause 9.6, subject to compliance
you discover the loss, theft or
with all the following terms and conditions of
damage. In respect of claims arising
phone must at all times act with due
the policy. For your information an authorised
outside the United Kingdom please
care in looking after the phone and take
user is the Orange registered customer, other
refer to Clause 6.14. To make a claim
all reasonable precautions to safeguard
users officially notified to Orange by the
you must provide the following:
it against loss, theft or damage.
4.1.6 loss of use or consequential
customer and authorised by Orange, the
3.2.1 the crime reference number in
exclusions
4.1.7 cosmetic damage which does
3.5 You or any authorised user of the
respect of theft or malicious
4
members of his/her immediate family, all of
damage claims or the lost
4.1 A replacement or repair will not be
whom would normally reside at the registered
property reference number if
provided under the terms of the
customer’s address and employees of the
the phone has been lost;
Insurance where the loss or damage
permission of the customer.
3.1 Loss, theft or malicious damage
3.2.2 full details of how the loss, theft
or damage occurred; and
3.2.3 any other information and
workmanship covered by the
manufacturer’s warranty;
4.1.5 breakdown of or interruption to
the network service;
loss of any kind;
registered customer’s spouse/partner,
registered customer who use the phone with
modification;
4.1.4 defective materials or
is caused by or consists of:
4.1.1 normal wear and tear or
not impair the normal functions
of the phone;
4.1.8 loss of or theft of items left
unattended in a public place;
4.1.9 theft of items from an
deterioration, depreciation,
unattended vehicle unless the
claims must be reported to the Police
evidence as may reasonably be
rusting or oxidisation,
item was in a locked boot or
immediately but in any event within 24
requested by Orange regarding
atmospheric or climatic
locked glove compartment
hours of discovery of the occurrence.
the cause of loss or damage.
conditions or other gradually
and the vehicle itself was
operating cause;
securely locked;
In respect of claims arising outside the
United Kingdom please refer to
3.3 Orange will arrange repair or
replacement on behalf of the insurers.
4.1.2 confiscation or detention;
Clause 6.14.
136
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reference
4.1.10 any wilful act, neglect or failure
reference
4.1.16 loss or theft of a phone from
5
premium payment
to take reasonable care by you
temporary premises is covered
Insurance cover will cease if any premium is
or any authorised user or any
only where there is evidence of
not paid on the due date unless such delay
wilful act or neglect carried out
forcible and violent entry or exit.
is due to a processing error by any clearing
at the direction or instigation of
you or any authorised user;
4.1.11 disregard of manufacturer’s
and/or operating instructions;
4.1.12 damage resulting from pressure
waves caused by aircraft or
There is no entitlement to any
monetary settlement under the terms
of the Orange Care Insurance policy.
6.4 The Insurance period will be unaffected
bank or similar. Your phone will not be
by the replacement of your phone and
provided if:
replaced or repaired if any sum is due by
will continue to apply from the date the
4.2.1 Orange has reason to believe
you to Orange.
Insurance first came into force.
4.2 A replacement or repair will not be
you have made a fraudulent
claim;
4.2.2 you do not make reasonable
6.5 Should you find a phone that you
6
general
6.1 It is a condition of this policy that the
have reported lost or stolen before
you have received a replacement, you
other aerial devices travelling at
efforts to recover any lost or
replacement of any phone will only be
must report this to Orange
sonic or supersonic speeds;
stolen items;
made with an Orange product.
immediately so that the delivery of the
Wherever possible, reasonable efforts
replacement can be cancelled. If you
connected to the Orange
will be made to ensure that the
fail to do so we reserve the right to
network in your name;
replacement phone is of the same or
impose a charge for any attempt to
4.1.13 war and hostilities;
4.1.14 loss, destruction or damage in
Northern Ireland due to civil
commotion unlawful or wanton
4.2.3 the phone is not registered and
4.2.4 at the time of loss, theft or
similar specification.
damage the phone was not
connection with any unlawful
being used or in the possession
from refurbished stock that have been
supplied due to accidental or
association;
of you or an authorised user.
tested and are fully functional.
malicious damage the original phone
4.1.15 radioactive contamination;
6.2 Replacement phones may be supplied
deliver the replacement.
act committed maliciously in
6.3 In the event of a claim you are only
6.6 When a replacement phone has been
must be returned to Orange.
entitled to repair or replacement (at
the option of Orange) of your phone.
138
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reference
6.7 When a replacement phone has
practicable after you discover loss theft
at prevailing replacement phone
been supplied because of loss or
to return your phone for examination
or malicious damage. A replacement
prices. The charge for any
theft, if the original phone is
before a replacement is supplied.
phone will not be sent to you until you
replacement phone so supplied will be
return to the United Kingdom.
applied to your Orange account.
subsequently recovered it must be
6.10 Orange may at its option require you
6.11 If Orange has reasonable cause to
returned to Orange as it is the
believe you have made a fraudulent
property of the insurer.
claim your cover will be cancelled.
6.8 If there is reason to believe that you
6.12 You must provide any assistance
6.15 Where a replacement phone is issued
6.18 Orange will use its reasonable
under the warranty the original phone
endeavours to dispatch any
must be returned to Orange.
replacement phone to you within 24
have not taken reasonable care of
and/or information that Orange
your phone any claim may be referred
reasonably requests in connection
recommended retail price of any
replacement, however, for reasons
to Chartered Loss Adjusters in order
with the replacement of your phone.
battery charger or antenna returned to
beyond our control this may not
to carry out a special investigation into
6.13 A replacement item will be refused or
6.16 You may be charged the
Orange which is shown not to be that
hours of agreeing to issue such
always be possible.
the circumstances of the claim. No
you will be charged for any
originally supplied with the phone or of
free replacement or repair will be
replacement if you have not complied
any phone returned to Orange which
and time period for any replacement
provided unless and until the adjusters
with the terms of the Insurance policy
is shown to have been deliberately
phone to be delivered, on payment of
damaged.
the administration fee detailed in
confirm your claim is acceptable
under the terms of the policy
6.9 If Orange believes that you have
140
reference
and of Orange Care.
6.14 If your phone is lost or stolen or
6.17 If your phone is lost or stolen, or
6.19 Orange will arrange with you a place
clause 9.6. We reserve the right to
maliciously damaged whilst you are
maliciously or accidentally damaged
persistently failed to take reasonable
abroad you must report the loss or
so that it is no longer operable and
care of your phone your cover will be
theft to the relevant local authority and
such lost theft or damage falls outside
cancelled.
to Orange as soon as possible but in
these terms and conditions then
under either clause 3 or clause 7 will
any event as soon as reasonably
Orange may entirely at its discretion
not attract a further period of
agree to sell you a replacement phone
Insurance or warranty. For the
impose a delivery charge if you are
unavailable for the delivery as agreed.
6.20 Any replacement phone received
141
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reference
reference
avoidance of doubt (subject to the
7.1.1 it has been used in accordance
provisions of clause 6) the periods
with the operating instructions;
stated in clauses 8.1, 9.1 and 10.2 as
7.1.2 any repairs which may have
appropriate will continue to apply from
been, or are to be undertaken
the date such cover originally came
have been arranged by Orange;
into effect.
7.1.4 the Orange phone is registered
of the month in which cover becomes
months has expired.
8.3 Where phones share an Orange
and connected to the Orange
Group service plan then each phone
will be subject to an administration
network in your name;
will be covered separately.
7.2 This Warranty is an extra benefit and
9.6.2. for details
is additional to your legal rights;
7.3 Batteries only have a 12-month
warranty - defective materials or
warranty.
workmanship
7.1 If your phone (or parts thereof)
becomes defective due to faulty
materials or workmanship Orange will
142
within 30 working days after the end
indicated in clauses 11.2 and 11.6.
with your Pay Monthly service plan
fee. See clauses 9.6, 9.6.1, and
7
Insurance cover will be sent to you
switch to a different service plan as
separately once the initial period of 12
foregoing terms and conditions;
Care purchased as an optional extra
12 months. Your confirmation of
period of 12 months, unless you
8.2 Orange Care cover may be purchased
7.1.3 you have complied with the
6.21 Any claim accepted under Orange
and Warranty will remain in effect for a
Orange on behalf of the Insurer on
your Orange account and must be
paid along with your Orange charges.
9.3 Premiums may be varied at any time
and will be effective 90 days after you
9
term & payments – pay monthly
have been notified in writing or other
Service Plan with optional
durable form, unless the premium is
Orange Care
varied at the annual renewal date of
9.1 Where you are connected to a service
8
effective.
9.2 Premiums will be invoiced monthly by
the policy. If your premium is
term & payments - Service Plan
plan which requires Orange Care to
increased you may terminate this
inclusive of Orange Care
be purchased as an optional extra the
policy on not less than 10 days notice
Insurance and Warranty will come into
(before your bill date). If you do not
(at its option) repair or replace it at no
8.1 Where you are connected to a service
plan which includes Orange Care the
force 24 hours after you call to
give notice within one month of
charge (on payment of the
Insurance and Warranty will come into
request cover or 24 hours after we
notification of any increase you will be
administration fee, if applicable, as
force when you register the phone on
receive your written request for cover
taken to have accepted the increase.
detailed in clause 9.6) provided that:
the Orange network. The Insurance
and will each have a minimum term of
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reference
9.4 In the event that any tax payable on
the minimum term and it will not be
9.6.1 The administration fee will not
10.1 When you are connected to a pay as
premiums should be increased or any
be payable in respect of a claim
necessary for the notice to expire on
you go service plan which requires
new tax imposed then such increase
for defective material or
your bill date but in such event you
Orange Care to be purchased as an
or new tax may be passed onto you.
workmanship of a new phone
will not be entitled to a refund of any
optional extra the premium must be
9.5 Where phones share an Orange
premiums paid.
(including standard battery and
charging unit but excluding
must be purchased separately for
reconditioned and/or second
Insurance policy on your behalf and
and branded Orange pay as you go
each phone.
hand phones) where the
may change Insurer. The Insurer and
phones and may be purchased for
defective material or
Orange may vary the terms of the
any phone within the current pay as
Care will be subject to an
workmanship has been brought
policy from time to time but will give
you go range. If you pay by credit
administration fee charged to your
to Orange’s attention within 6
you 90 days notice of any such
card or debit card the policy will
account in advance of any repair or
months of the date of purchase
changes. If your rights under the
come into force 24 hours after your
replacement being undertaken.
of the phone.
policy are restricted or removed you
call to request cover. If you pay by
may terminate Orange Care on giving
cheque then the policy will come into
Details of the current administration
9.8 Orange will negotiate renewals of the
paid in advance.
Group service plan then Orange Care
9.6 Any claim accepted under Orange
9.6.2 For the avoidance of doubt the
10.2 The policy only applies to approved
fee are available on request from
administration fee is not
not less than 10 days notice ending
force within 24 hours of clearance of
Orange and are published in our
refundable.
on an invoice date. If you do not give
your cheque. The Insurance and
notice within one month of notification
warranty within the policy will each
periodically updated price guide. The
144
reference
9.7 You may terminate Orange Care on or
administration fee is subject to change
after the minimum term by giving not
of any changes you will be taken to
have a term of 12 months. Your
and is payable in respect of all
less than 10 days notice before a bill
have accepted the changes.
confirmation of Insurance cover will
accepted claims made under Orange
date. As a concession, if you are also
Care with the exception of those set
terminating your Orange account then
out in clause 9.6.1.
you may terminate Orange Care within
be sent to you within 30 working
10
term and payments – pay as you go
days after the end of the month in
Service Plan
which cover becomes effective.
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reference
10.3 You may request that the policy is
monthly service plan which requires
Care will automatically cease. Orange
terminated at any time during the 12
Orange Care to be purchased as an
will refund to you a pro rata proportion
from a pay monthly service plan for
month period in which event Orange
optional extra the inclusive Orange
of the premium for the balance of each
which Orange Care has been
will refund to you a pro rata proportion
Care will automatically cease.
complete month remaining of that
purchased as an optional extra Orange
of the premium for the balance of
11
11.7 In the event that you wish to switch
period unless you have already made
Care will automatically cease but in
each complete month remaining of
from a pay monthly service plan which
a claim on the policy in which event no
such event you will not be entitled to
that period unless you have already
requires Orange Care to be purchased
refund will be due.
any refund of premiums paid.
made a claim on the policy in which
as an optional extra to a pay monthly
event no refund will be due.
service plan which includes Orange
you go service plan to a pay monthly
12
Care then from the date such
service plan which includes Orange
12.1 To make a claim under this
switching takes effect you will be
Care then from the date such
Insurance you should call 150 from
covered by Orange Care for the
switching takes effect you will be
your Orange pay monthly phone or
from one pay monthly service plan to
unexpired balance (if any) of any
covered by Orange Care for the
07973 100 150 from any other
another both of which include Orange
period under clause 8.1 calculated
unexpired balance (if any) of any
phone if you are a pay monthly
Care, or, from one pay monthly
from the day your phone was first
period under clause 8.1 calculated
customer. Pay as you go customers
service plan to another both of which
registered on the Orange network.
from the day your phone was first
should call 451 from their Orange
registered on the Orange network.
phone or 07973 100 451 from any
switching between Service Plans
11.1 In the event that you wish to switch
require Orange Care to be purchased
11.3 In the event that you wish to switch
11.4 In the event that you wish to switch
11.5 In the event you switch from a pay as
11.6 In the event you switch from a pay
claims
as an optional extra then Orange Care
from a pay as you go service plan for
will continue unaffected.
which Orange Care has been
monthly service plan inclusive of
customers should call 345 from their
purchased to a pay monthly service
Orange Care to a pay as you go
Orange phone or 07973 100 345
from a pay monthly service plan which
plan which requires Orange Care to be
service plan Orange Care will
from any other phone and Business
includes Orange Care to a pay
purchased as an optional extra Orange
automatically cease.
Solutions customers should call 158
11.2 In the event that you wish to switch
146
reference
other phone. Small Business
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reference
reference
from their Orange phone or
from any other phone and Business
07973 100 158 from any other
Solutions customers should call 158
are concerned Orange is monitored
any Services which are specified for use
phone. Your claim will be handled
from their Orange phone or
by HSBC Insurance Brokers Limited
only by customers over a specific age.
fairly and promptly.
07973 100 158 from any other phone.
who are members of the General
Bar
Insurance Standards Council.
a block placed by us on some or all of the
12.2 In certain circumstances, particularly
13.2 If your queries or complaints regarding
where there is a dispute over your
this Insurance are not satisfied, you
claim Orange may refer the matter to
can in the second instance write to
independent Chartered Loss Adjusters
Product Insurance, Orange PCS,
for investigation and review.
Senhouse Road, Darlington, DL1
4YG.
13
complaints
Age Restricted Services
Services you normally use (except for calls
pay monthly terms
and conditions
to emergency services). It may include us
restricting the Service whereby you will
automatically be re-directed into Orange
1
definitions
when you attempt to make an outgoing call
The following words and expressions shall
from your Device
complaint has been dealt with you
have the following meanings:
Billing Date
regarding this Insurance you should in
should write to HSBC Insurance
Accessories
the day on which your billing statement will
the first instance address this to
Brokers Limited, Quay West, Trafford
Products approved by Orange which you
be issued after you have been connected.
Wharf Road, Manchester, M17 1PL.
use in conjunction with your Device. They
Charges
include (without limitation) batteries,
all charges for Services, as published in our
13.1 If you have any queries or complaints
Orange. Call 150 from your Orange
pay monthly phone or 07973 100 150
148
13.5 Insofar as general Insurance products
13.3 If you are not satisfied with the way a
13.4 If you remain dissatisfied, HSBC
from any other phone. Pay as you go
Insurance Brokers as a member of the
chargers, car kits, headsets and carry
periodically updated Price Guide. These
customers should call 451 from their
General Insurance Standards Council
cases.
include any reasonable administration
Orange phone or 07973 100 451 from
is also a member of a registered
Account
charges.
any other phone. Small Business
independent dispute resolution
our records of your payments and
customers should call 345 from their
scheme. They will advise you how you
outstanding Charges, plus your
Orange Phone or 07973 100 345
can contact this scheme.
personal details.
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reference
reference
Connection
Deposit
Network
Registration
the process of giving you access to a
refundable amount that Orange may ask
the electronic communications system by
our acceptance of your application for
Service. "Disconnection" and "Re-
you to pay before we Connect or Re-
which Orange makes Services available in
Services and our record of your data and
connection" have corresponding meanings.
connect you to the Network or before
the United Kingdom.
any User data prior to Connection.
Content
providing any Service.
Orange Additional Services
"Register" has a corresponding meaning.
information, communications, images and
Device
optional Services (including but not limited
Roaming
sounds, software or any other material
a mobile telephone, device or data card
to Roaming, International Calling, Premium
An optional Service that allows you to use
contained on or available through the
(excluding Accessories) which is approved
Rate Services and Content provided by
your Device on other operators' networks,
Services.
by Orange for connection to its Network.
Orange) which may cost extra whether they
usually in foreign countries.
Contract
Line One and Line Two
are supplied in conjunction with Service
Services
these terms and conditions which are
Line One is the primary means by which
Plans or outside Service Plans.
Network and other Services, including
binding on both you and Orange for each
you have access to the Services. Line Two
Orange
Orange Additional Services, provided or
Device you connect to the Orange
is a second line on the same Device with its
Orange Personal Communications Services
procured by us for you to use.
Network.
own phone number.
Limited, or any organisation that may
Service Plan
Customer Communication
Minimum Term
succeed it as the assignee of this Contract.
a number of products which shall include
information made available to you by
the minimum period for the supply of
Referred to in this Contract from time to
but not be limited to bundles of airtime,
Orange which provides information on
Services as specified in your Service Plan
time as “we” “us” or “our”.
text, and/or Orange Additional Services
Orange Services. It may be made available
commencing on the date of Registration;
Price Guide
and/or additional discounts offered by
on your Device or provided electronically or
where no period is specified in the Service
a list of our current Charges which is
Orange for an agreed monthly or other
distributed with new Devices or in mailings
Plan a minimum period of 12 months from
updated from time to time and is available
periodic payment.
to some or all Orange Customers.
the date of Registration will apply.
from us upon request.
150
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reference
reference
SIM
Minimum Term and thereafter you
fault-free service. Please note that:
a card or other device which shall for the
have limited rights to terminate your
3.1.1 the quality and availability of
avoidance of doubt include a USIM which
Contract during the Minimum Term as
Services may sometimes be
contains your personal telephone number
described in Section 4.
affected by factors outside our
estimate but not a guarantee of
and which is programmed to allow you to
3.2.2 the speeds at which data is
downloaded being affected.
3.3 Any coverage maps are our best
control, such as local physical
service coverage, which may vary
access the Network.
what happens when the minimum
obstructions, atmospheric
from place to place.
Suspension
term ends
conditions, other causes of radio
the temporary disconnection of Services.
interference, features or
Services may sometimes be
“Suspend" has a corresponding meaning.
2.2 After the Minimum Term ends, we will
continue to supply you with Services
functionality of your Device, the
affected by maintenance and
User
as normal until your Contract is
number of people trying to use
upgrading
you, or another person named by you,
terminated in any of the ways
the network at the same time,
who is authorised to incur Charges to
described in Section 4.
and faults in other
from time to time require upgrading,
telecommunication networks to
modification, maintenance or other
which the Network is connected
works. These may result in some or all
your Account.
3
2
provision of Services
your Contract and the Minimum
Term
3.1.2 the quality of our Services may
what we aim to provide in the UK
3.1 We will take all reasonable steps to
of the Services becoming temporarily
not be at its best inside
unavailable. In such cases, we'll do
buildings or below ground.
everything we can to keep the period
your Contract runs for at least the
make the Services available to you at
Minimum Term
all times. The Services are only
enhanced service area this may result in:
However, some interruption may be
available within the range of the base
3.2.1 the call being terminated if you
inevitable.
2.1 For each Device you own, your
152
3.4 The Network and the Services may
Contract starts on the date of
stations that make up our Network.
Registration and will continue for the
We cannot guarantee a continuous
3.2 When you move outside the Orange
of non-availability to a minimum.
are on a video call
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reference
suspension of Services
3.5 We may suspend some or all of the
reference
3.5.3 a complaint has been made
3.5.7 we are required by the
messages we may monitor or record
against you. The complaint will
emergency services or other
communications. Where we have
Services you use, without giving you
be thoroughly investigated, and
government authorities to
good reason to believe such
notice, if:
Services will remain suspended
suspend your Services.
communication is unsolicited you
3.5.1 we have good reason to believe
until we know the results of that
3.6 You will remain liable for all monthly or
that you haven't complied with
investigation. Any complaint
other periodic Charges during any
one or more of the terms of
you make will similarly be
period of Suspension.
your Contract
3.5.2 you don't pay your bill within
the time stipulated in Condition
that your mobile phone number
6.2; we reserve the right to
is being used for fraudulent or
place a Bar on some or all of
improper purposes
the Services from your Device
3.5.5 we suspect on reasonable
block such communication.
roaming Services outside the UK
thoroughly investigated
3.5.4 we have good reason to believe
agree we may but are not obliged to
suspension of Orange Additional
Services
3.7 We reserve the right to change,
3.9 Roaming relies on the
telecommunications systems of
foreign networks, over which we have
suspend or withdraw part or all of any
no control. We cannot therefore offer
Orange Additional Service on giving
any guarantees about Roaming
reasonable notice.
services.
(with the exception of calls to
grounds that information has
the emergency services). This
been supplied to us without the
Bar will remain in force until
knowledge of the person
you've paid everything you owe
named or that an application is
us. At our discretion, we may
unauthorised or contains false
management and security and to
laws and regulations that apply in that
charge you for Reconnection
particulars
make sure we follow your instructions
other country. Orange is not liable for
3.5.6 you notify us that your Device
correctly and to improve our service to
your failure to comply with those laws
has been lost or stolen
you through training of our staff, or to
or regulations.
and removal of the Bar
3.10 If you use Services from a country
monitoring the Services you use
3.8 For the purposes of good
outside the UK your use of the
Services may be subject to different
monitor instances of unsolicited
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reference
Storage and transmission of
information on our Network
access to the Services and Content
that the Content is of satisfactory
3.18 Accessing the Internet, which is not a
quality, fit for a particular purpose,
secure environment, or using third
or any of the other parties involved in
suitable, reliable, accurate, complete,
party services may leave you
the use of the Services, for example
the provision of Orange Content, be
secure or is free from error.
vulnerable to unwanted programs or
the maximum size of an email
liable for any losses, damages, costs
message that may be sent or receive
or expenses arising from or in any way
access to the third party services
downloaded to your Device without
and the maximum capacity allocated
connected with any errors, defects,
and the Internet
your knowledge which may give
to you for storage of Content on the
interruptions, malfunctions or delays in
Network which you access via the
Content or the provision of Content.
quality of goods, services or Content
your Device and the information
Services.
Orange agrees to rectify any such
offered by third parties on or through
stored on it. Orange is not liable or
3.11 We may establish limits concerning
3.12 You agree that Orange has no
3.14 Under no circumstances will Orange,
material or viruses that may be
3.16 We have no control over the value or
unauthorised access to, or damage,
problems in the Content which are
the Services. As a result we cannot be
responsible in any way for such
responsibility for the deletion,
notified to Orange as soon as Orange
responsible or liable in any way for,
unauthorised access, damage to or
corruption or failure to store any
reasonably can. If you do notice a
and do not endorse, any of these
loss of information on your Device.
Content maintained or transmitted by
fault or error in the Content, please
goods, services or Content.
the Network.
3.13 While Orange has no responsibility to
156
reference
notify the fault to Orange.
3.15 Orange accepts no liability for the
3.17 The Services may be used by you to
access websites and networks
Age Restricted Services
3.19 You are not permitted to access our
monitor the use of the Services if you
loss, late receipt or non-readability of
worldwide. Orange accepts no
Age Restricted Services (if any) if you
exceed the use limits we reserve the
any download, transmission or other
responsibility for the Content or services
are below the age specified to access
right to refuse to store or send
communications. The Content, which
in respect of these and you agree to
the Services. If you are allowed to
Content on your behalf.
is obtained from a large range of
conform with the instructions issued by
access the Age Restricted Services by
sources, is supplied to you on an “as
those websites and networks relating to
virtue of the fact that you are the
is” basis and Orange does not warrant
your use of those services.
specified age or older you must not
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reference
show or send Content from the Age
terminating your Contract during
terminating your Contract because
Restricted Services to anyone below
the Minimum Term
Orange has changed its terms
have been imposed on us as a
4.3 You may also terminate your Contract
direct result of new legislation,
the specified age. If you let anyone
4
reference
4.2 You may terminate your Contract
4.3.2 the variations we have made
under the specified age use your
before the Minimum Term has expired
if we vary its terms, resulting in an
statutory instrument,
Device, you must ensure you
if you pay us:
excessive increase in the Charges or
government regulation or
deactivate access to the Age
4.2.1 all Charges that are due, plus
changes that alter your rights under
Restricted Services.
4.2.2 a lump sum equivalent to the
this Contract to your detriment. In
licence; or
4.3.4 the variation relates solely to an
total of all the monthly or other
such cases you would need to give us
Orange Additional Service, in
your rights to terminate this
periodic Charges still remaining
at least 14 days’ written notice prior to
which case you may cancel that
Contract
on your initial Minimum Term
your Billing Date (and within one
Orange Additional Service in
accordance with Condition 15.1.
agreement (except in the
month of us telling you about the
terminating your Contract after the
circumstances set out in
changes). However this option does
Minimum Term
Conditions 4.3 and 15.1). You'll
not apply if:
terminating your contract because
be entitled to a rebate of 5% of
4.3.1 we have increased the Charges
Orange is no longer able to provide
4.1 You may terminate your Contract to
expire at anytime after the Minimum
that total if you terminate your
by an amount equal to or less
Term by giving us at least one
Contract up to and including
than the percentage increase in
month's notice. You are free to restore
the first day of the last month of
the All Items Index of Retail
we are no longer able to provide
your Contract throughout this notice
the Minimum Term.
Prices published by the Central
Network Services, we will at our
Statistical Office in the Monthly
discretion either:
period, should you change your mind.
access to the Network
4.4 If, for reasons beyond our control,
Digest of Statistics in any 12month period; or
158
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reference
4.4.1 make arrangements for you to
be supplied with equivalent
Services by another network at
reference
4.5.2 you fail to pay any of your bills
from Orange on time
4.5.3 we have good reason for
4.5.5 in addition, we may terminate
4.6.2 you haven't complied with one
your Contract at any time after
or more of the terms of your
the Minimum Term has expired
Contract and do not correct the
no extra cost to you, or
believing that any information
by giving you at least one
breach within 7 days of being
4.4.2 accept written notice from you
you have given us is false or
month's written notice.
asked by us in writing to do so.
that you wish to terminate your
Contract. In such cases we will
misleading
4.5.4 you become insolvent within
refund any pre-paid Charges
the meaning of Section 123 of
that have not been used up.
the Insolvency Act 1986, or
termination of your contract by
Orange without written notice
termination and Line Two
4.7 Termination of your Contract for any
4.6 We reserve the right to terminate your
reason connected with Line One will
bankrupt, or make any
contract immediately at any time in
result in automatic termination of
termination of your Contract
arrangement with creditors or
respect of any or all of the Devices
Line Two.
by Orange
go into liquidation or become
owned by you, in whole or in part
4.5 We may terminate your Contract
subject to an administration
without notice to you if
immediately at any time in respect of
order or a receiver is
4.6.1 we have good reason for
any or all the Devices owned by you,
appointed over any of your
believing that you have
in whole or in part, by giving you
assets or if we have good
breached Conditions 6.4.2,
written notice if:
reason for believing that you
6.4.3, 6.4.4, or 6.4.5, 6.4.8,
your Device will be Disconnected and
4.5.1 you fail to pass any credit
are unable to pay the Charges
6.4.9, 6.4.10, or 6.4.11 or
you will no longer be able to use the
assessments which we may
5
effect of Termination of
the Agreement
5.1 When this Agreement is terminated,
Services.
reasonably consider to be
necessary from time to time
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reference
what to do after Termination of
charge will be included on your first
your Contract
invoice. Charges in respect of
when you receive your invoice
Charges by credit card, debit card,
Services not supplied directly by us,
and by one of the payment
cheque, direct debit and electronic
to you paying us any money you owe
eg Roaming, may be invoiced several
methods stated on your invoice
transfer, but we reserve the right to
us and us paying you any money we
months in arrears. VAT will be added
subject to clause 6.3. However
refuse any payment method if we
owe you. After termination, it is your
to all invoices at the relevant rate
we may also submit an interim
have reasonable cause to believe
responsibility to cancel any direct
where applicable. Payment is due
bill or require an immediate
such payment will be dishonoured.
debits, standing orders, credit card
when you receive your invoice.
payment if we think you have
6.3.1 We reserve the right to charge
mandates or other authorisations you
6.1.1 You will be responsible for
exceeded a reasonable limit on
an administration fee each
may have given for periodic payments
paying all Charges on your
your Account.
month for payments not made
to be made to us by third parties.
Account, whether or not they
5.2 Termination of your Contract is subject
6
your responsibilities
6.1.2 You must make your payment
6.3 Ordinarily we will accept payment of
by direct debit.
have been accrued by you
penalties for overdue payments
personally. You will also be
6.2 If payment is not made within 14 days
6.3.2 We may arrange for invoices to
be issued by a third party on
responsible for any
of its due date, we may charge
our behalf. Invoices issued by
extraordinary costs incurred in
interest on all sums outstanding at the
such third party shall be binding
administering your Account,
rate of 2% above the base rate of
on you and payment of such
in advance for monthly charges which
including collecting any
National Westminster Bank. This
invoices in full to the third party
are non-refundable and monthly in
payments. If your Service has
interest will be charged on a per
will be a valid discharge of your
arrears for call and message charges,
been Disconnected, either at
annum basis calculated daily.
liability to pay such invoices
but we reserve the right to amend the
your request or ours, you will
payment methods
under this Agreement.
invoicing period and submit interim
remain responsible for paying
invoices to you. The Connection
any outstanding Charges.
when your payments are due
6.1 Ordinarily we will invoice you monthly
162
reference
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reference
things that you agree to do
6.4 Recognising that good management
reference
6.4.3 not use the Services for any
6.4.6 use only Devices and
6.4.9 not copy, modify, store,
improper, immoral, fraudulent or
Accessories approved for use
forward, publish or distribute
and security of the Services is
unlawful purposes or for the
with the Network, and comply
the Services or their Content
important to all Orange customers,
sending of any communication
with all relevant legislation or
without our express permission
you agree that you will:
or storing any data which is of
6.4.1 provide whatever proofs of your
an offensive, abusive, indecent,
identity and address we
consider reasonably necessary
obscene or menacing nature
6.4.4 not cause, nor knowingly allow
regulation relating to their use
6.4.10 only use Content for your own
6.4.7 comply with any reasonable
personal use and not for any
instructions issued by us which
commercial purposes or
concern your use of the
distribute it commercially
from time to time. While
others to cause, any nuisance,
Services, and co-operate with
photocopy or fax copies are
annoyance or inconvenience,
us in our reasonable security
otherwise distribute the Services
usually acceptable we do
whether to us or to any of our
and other checks (which may
or Devices without the prior
reserve the right to request the
customers, by any means
include us making phone calls
original document
including the use of the
to you)
6.4.2 keep confidential, and not
Network for persistently
sending unsolicited
that is copyright protected
your Account password or any
communications without
(unless you have permission) or
personal identification code,
reasonable cause
which in any way breaches the
6.4.5 not act in a way, whether
permitting access to the
knowingly or otherwise, which
Services
will impair the operation of the
written agreement of Orange
6.4.12 not to circumvent the Age
6.4.8 not send or upload anything
disclose to any third party,
number or name issued by us
6.4.11 not to re-sell, re-supply or
intellectual property rights of
any third party
Restricted Service mechanisms.
7
multiple users
7.1 Where there are one or more Users
other than you under your Contract,
you remain responsible :
Network or any part of it, or put
it in jeopardy
164
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reference
reference
7.1.1 for ensuring the Services are
used in accordance with this
Service Plan
Contract; and
7.1.2 for all Charges incurred to your
8
grounds to terminate. You
contractual capacity and is able
acknowledge that you will have no
Line One.
both to pay for the Services he
claim against us in respect of any delay
or she has requested and to
or Disconnection caused as a result of
meet his or her other
the operation of this Condition.
information supplied by you
obligations under your Contract
Line Two - limitations on usage
the details you give us must
Suspension of Services
8.1 If we Suspend Services on Line One,
be correct
9.1 By applying for Registration or for
Services on Line Two will automatically
Orange Additional Services, you
be Suspended also.
undertake to provide your correct
name, address and other factual
electronic messages
8.2 It is not possible to send electronic
166
reinstate the Services unless we have
Plan on Line Two than you have on
Account by those Users.
9
9.1.2 any individual applying as a
member of a company is of full
8.3 You may not have a higher Service
information. You also confirm that:
9.1.1 the person stated to be
10
credit assessments
9.1.3 You will also tell us if your
details change.
your application is subject to
credit status
what happens if we suspect the
10.1 All applications for Registration and
details you give us aren't correct
Orange Additional Services are
9.2 If we suspect, on reasonable grounds,
subject to credit assessment before
that information has been supplied to
we can connect you to the Network.
messages on Line Two. This shall
authorised to sign for a
us without the knowledge of the
In considering your application we will
include but not be limited to, text,
company or firm is duly
person named, or that an application is
search your record at the licensed
video and multi media messages.
authorised
unauthorised or contains false
credit reference agencies. They will
particulars, we may delay Connection
add to your record details of our
or Suspend Services to your Device
search and your application. We will
while we investigate further. Following
use credit scoring or other automated
our investigation, we will Connect or
decision making systems when
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reference
assessing your application. If our
reference
10.2 We will also check your details with a
10.2.4 check your identity to prevent
10.4 Please contact us if you would like
assessment of you does not meet our
fraud prevention agency who will
money laundering, unless you
details of these credit reference and
normal requirements we reserve the
record details of any false or
furnish us with other
fraud prevention agencies from whom
right to decline to Connect you or to
inaccurate information provided by
satisfactory proof of identity.
we obtain and to whom we pass
supply Orange Additional Services or
you where we suspect fraud. We or
to decide an appropriate credit limit
other organisations may use and
you conduct your Account to such
on your Account. Alternatively, we
search these records to:
agencies. The information will be
may ask you to lodge a Deposit with
10.2.1 help make decisions about
used by other credit grantors for
10.3 We may also disclose details of how
us before we Connect you. If you
credit and credit related
making credit decisions about you
believe our assessment of you is
services, for you and members
and the other members of your
of your household
household, for fraud prevention, debt
incorrect, we will review your eligibility.
However, we cannot accept
10.2.2 help make decisions on motor,
information provided from the
insurance claims, for you and
Account management. For these
members of your household
purposes we or they may make
further searches. Although these
liability for the consequences of our
prevent fraud, and to manage
searches will be added to your record
declining to Connect you.
your Accounts or insurance
they will not be shared by others.
policies
deposits
deposits are held for 12 months
11.1 We may request a Deposit from you:
b) before making Orange Additional
prevention, tracing debtors and
10.2.3 trace debtors, recover debt,
11
a) before Connection
household, credit, life and other
agencies. Nor can we accept any
legal right to this information.
recovery, money laundering
responsibility for the accuracy of
databases of credit reference
information about you. You have a
Services available to you, or
c) before reinstating the Services after
Suspension, or.
d) if you fail to pass any credit
assessments which we reasonably
consider to be necessary from time
to time
168
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reference
11.2 Deposits will be held for 12 months
reference
circumstances, however, we may
Roaming Services. However, after the
either of these options, please let us
from the date of receipt and then
charge for replacing it. We reserve the
Minimum Term we will lift this
know in writing. Your mobile phone
refunded upon request. We do not
right to recall any SIM Card from you
restriction at your request, provided all
number and the approximate location
pay interest on Deposits. If you owe
at any time to enhance or maintain the
your payments of Charges are up to
of your Device will always be sent if
us money, we may set off Deposits
quality of the Services.
date and you pay the current
calling the emergency services.
against the amount due to us. If
there is a balance left over in such
cases, we will remit this to you or
credit your Account.
12
SIM Card
administration charge. The software
what to do if your SIM Card is lost,
in the SIM Card and the Device is
stolen or damaged
either owned by or licensed to Orange
which grants you a non-exclusive
your Device is not a part of your
SIM Card supplied to you is lost,
licence to use it for accessing the
Contract
stolen or damaged. You will remain
Services for the duration of your
liable for all Charges incurred until you
Contract and not otherwise.
do so. We will send you a
SIM Card safe
replacement SIM Card as soon as
remains our property, but it is your
the right to charge you for doing so.
be handled with care. We will replace
170
your SIM Card and other networks
acquired by you outside the terms of
directory and Caller id
15
changes to your Contract
what to do if you want your number
to remain private
12.3 The SIM Card supplied with your
14.1 Your Device and Accessories are
your Contract.
13
reasonably practicable, but we reserve
responsibility to keep it safe. SIM
Cards are easily damaged and should
Devices
12.2 You must inform us immediately if the
it's your responsibility to keep your
12.1 Any SIM Card we supply to you
14
13.1 We will enter your Orange number in
Orange and third party directories,
we reserve the right to make
changes to your Contract
15.1 When you Register you are asked to
free of charge any SIM Card found to
Device enables the Device to work on
and our Network will allow the display
choose a Service Plan and to indicate
be defective through faulty design or
our Network only with the exception
of your Orange number on receiving
which Orange Additional Services you
workmanship. In any other
of Devices which can access
Devices. If you prefer not to allow
require. You may switch to a higher
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reference
reference
Service Plan at any time. You may
notice within one month of our
offer of any Orange Additional Service,
switch to a lower Service Plan as
notifying you of any change(s), you will
will apply to it, subject to any special
often as you like after 6 months
be taken to have accepted the
promotional offer made by us and
following your Connection to the
change(s).
accepted by you.
Network. In the event you do switch
government authority may require the
Orange Additional Services you must
reallocation or change of phone
give us not less than 10 days’ notice
numbers in which case we may have
before your Billing Date (subject to the
to change your mobile phone number
terms of any promotional offers you
for the Services
have accepted). We do, however,
this Contract from time to time and to
172
included in a mailing addressed
to you
b)
by voicemail, email text or other
form of electronic message
15.2 In exceptional circumstances a
Service Plan and add to or cancel
reserve the right to vary the terms of
a)
sent by us to your Device
16
Customer Communication
c)
communicated directly by any
means.
please read all the information
we send you
16.1 We update our Customer
17
assignment of Contract and change
of ownership of Device
Communication from time to time.
new services
Information on various topics is mailed
your Contract is personal to you
15.3 We are continuously enhancing our
to Customers with their monthly billing
make changes to your Service Plan.
existing Services as well as adding
statements and is available on request
you may not assign it. However, we
We acknowledge that if we do
new services, particularly Orange
from us. You are asked to read your
may at our discretion (not to be
increase the Charges, withdraw
Additional Services. Charges for, and
Customer Communications and to
unreasonably withheld) allow you to:
Orange Additional Services or
any special terms and conditions
keep those which are mailed to you
a) nominate a User other than yourself
introduce new mandatory Charges -
attached to, Orange Additional
until they are superseded. We regard
while you remain primarily liable to
or if your contractual rights are
Services will be notified in Customer
you as having been given any
us under your Contract
affected to your detriment - you may
Communication. The terms of your
information if it is:
terminate your Contract in accordance
Contract, including Charges current
with Condition 4.3. If you do not give
on the date when you take up the
17.1 Your Contract is personal to you and
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reference
b) terminate your Contract on short
notice if you have transferred title to
your Device to a new customer
who has Connected the Device to
our Network.
17.2 We may assign our rights to your
18
reference
a) not the fault of the other party
b) indirect and/or not reasonably
foreseeable
c) loss of business, profits, savings,
b) direct physical damage to or loss
breach of contract or negligence
while providing Services.
revenue, use or goodwill, or for any
loss or corruption of data whether
19
general
of property resulting from our
changes to your Contract
19.1 Subject to Condition 15, your
Contract may be varied or amended
factors beyond our control
caused to the other party through
terms which are at least as
any breach of your Contract or any
unable to perform an obligation or
on such variation or amendment must
advantageous to you as those set out
matters arising under it. Neither
provide the Services to you because
produce evidence of the other party's
in your Contract.
party excludes liability for negligent
of any factor outside our control,
agreement to it.
acts or omissions causing death or
including but not limited to Acts of
personal injury to any person.
God, industrial action, default or
liability
18.3 We will not be liable to you if we are
only by the express mutual agreement
Contract only if such assignment is on
failure of a third party, war, terrorist
circumstances in which neither of
us accepts liability
maximum liability of Orange
act, governmental action, or by any
of both parties. A party seeking to rely
disclosure of information to
third parties
19.2 You agree to the disclosure to any
act or decision made by a court of
telecommunications company, debt
legal liability up to a maximum of three
competent jurisdiction.
collection agency, credit reference
18, neither party shall be liable to the
thousand pounds per claim or a series
your maximum liability
agency, credit or fraud monitoring
other, whether in contract or tort nor
of related claims for any loss or
otherwise, for any loss or damage
damage which is:
is limited to payment of all outstanding
which is:
a) direct financial loss
Charges due in accordance with the
18.1 Except as provided in this Condition
18.2 Subject to Condition 18.1, we limit our
18.4 Subject to Condition 18.1, your liability
scheme, security agency or credit
provider of:
provisions of your Contract.
174
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reference
a) any information relating to your
reference
disclose your information to our
information from our business
to consent to the processing of their
Contract, including your personal
service providers and agents to help
partners, but remember that this will
personal data, and to the transfer of
financial information and details of
us with these purposes. We will keep
preclude you from receiving any of our
their information abroad and to
how you have performed in meeting
your information for a reasonable
special offers or promotions or those
receive on their behalf any data
your obligations under your
period after your contract with us has
Contract
finished in case you decide to use
b) any disclosure as may be within our
Data Protection Act registration
c) any disclosure required as a result
of an order of any court of
of our business partners.
19.5 By registering your Device on the
our Services again and we may
Network you consent to our
contact you about our Services
transferring your information to
during this time.
countries which do not provide the
19.4 You consent to us sharing your
same level of data protection as the
protection notices.
19.8 For details of the Orange Group of
Companies please visit our website.
delivering communications to you
19.9 All notices to be served in
competent jurisdiction or by
information with other companies in
UK if necessary for providing you
accordance with your Contract must
statutory authority.
the Orange Group and companies
services you require. If we do make
be served by post or facsimile. We
outside the Orange Group who are
such a transfer, we will put a
can in addition serve notice to you by
our business partners. They or we
contract in place to ensure your
voicemail, email text or other form of
information is protected.
electronic message. They will be
Your information
19.3 Orange or its Group companies will
may contact you by mail, telephone,
use your information which you
electronic messaging services, fax or
provide to us together with other
email to let you know about any
your information (for which we charge
are sent, or on earlier proof of
information for administration,
goods, services or promotions which
a small fee) and to correct any
delivery. All invoices and notices
marketing, credit scoring, customer
may be of interest to you. Please call
inaccuracies.
served by post will be sent to the
services, tracking your Device and
customer services if you do not wish
web use preferences, and profiling
to receive such information from us, or
another person you confirm that they
unless you notify us of a change to
your purchasing preferences. We will
if you do not wish to receive
have appointed you to act for them,
this address. Any waiver, concession
176
19.6 You have a right to ask for a copy of
19.7 When you give us information about
deemed served 48 hours after they
address given by you on Registration
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reference
or extra time we may allow you is
reference
19.12 If any of the terms in this contract are
distributed with new Phones or in mailings
not valid or legally enforceable the
in which it is given and does not
other terms will not be affected. We
affect our rights in any other way.
may replace any term that is not legally
The following words and expressions shall
pay as you go Voucher
effective with a similar term that is.
have the following meanings:
a voucher representing the cash value of
Accessories
airtime allowing access to the Services
goods designed for use with but not part of
which must be paid for in advance which
disputes between you and us
19.10You may request that disputes
between you and us are referred to
Orange company details
to Customers, whether or not supplied
automatically to all Customers.
Phones and approved by Orange, including
expression includes airtime purchased
arbitration under our Code of Practice
2178917 and our Registered Office is
(without limitation) batteries, chargers, car
direct from Orange by credit or debit card.
for Consumer Affairs. We will supply a
at St James Court, Great Park Road,
kits, headsets and carry cases.
Network
copy of our Code of Practice for
Almondsbury Park, Bradley Stoke,
Charges
the public telecommunications system by
Consumer Affairs to you on request.
Bristol, BS32 4QJ.
the charges for pay as you go as published
which Orange makes Services available in
in our periodically updated list of charges
the United Kingdom.
(defined herein as ‘Price Guide’)
Orange
miscellaneous
19.11 If either party delays or does not take
19.13 Our Company Registration Number is
governing law
Connection
Orange Personal Communications Services
action to enforce their rights under
accordance with the Laws of
the process we carry out to enable your
Limited, and any successor in business or
the contract this does not prevent
England and Wales.
phone to access the Services.
assignee.
'Disconnection' and ‘Re-connection' have a
Phone
corresponding meaning.
mobile telephone (excluding Accessories
Literature
but including charging unit and SIM which
printed matter providing information on
remains the property of Orange) approved
Services published by Orange and
by Orange for connection to its Network.
either party from taking action later.
178
pay as you go terms
and conditions
limited to the specific circumstances
19.14 Your Contract is to be interpreted in
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reference
reference
Price Guide
User
works required for security reasons),
publication listing our current Charges,
you or another person notified by you to us
or may be affected by unforeseen
whole or part at any time without
updated from time to time.
as authorised to use your Phone.
events which may result in the partial
notice if you do not comply with any
or complete non availability of the
of these terms and conditions or if any
Services. We will use all reasonable
money owed by you to us, whether in
efforts to provide back-up Services
relation to Services or not, remains
2.1 We will use reasonable efforts to make
and to keep all such periods of non
unpaid.
Roaming
the Services available to you at all
availability to a minimum but some
a service which allows you to use your
times. The Services are available only
interruption may be inevitable. You
made whether by or against you and
Phone on other operator’s networks,
within the range of base stations
Register in the knowledge of this and
reserve the right to Suspend the
usually in foreign countries.
which form the Network. Quality and
accept our obligation to carry out
Services if a complaint has been
Services
availability of the Services may be
works from time to time in the
made against you pending the results
Network and other services, provided by us
affected by factors outside our control
interests of all our customers.
of investigation of the complaint.
and made available for your use.
such as local physical obstructions,
SIM
atmospheric conditions and other
conversations between you and our
card or other device, bearing a unique
causes of radio interference or faults
customer services for training
telephone number programmed to allow a
in other telecommunication networks
purposes only. For the purposes of
to which the Network is connected.
good management and security, we
initial registration of their new pay as
may need to monitor the contents of
you go phone (if any) shall be valid for
from time to time require upgrading,
any text message you send from
the periods set out in the Price Guide
modification, maintenance and other
time to time.
and/or Customer Literature current as
Registration
our acceptance of your application to
2
provision of services
register individual pay as you go Voucher,
Register has a corresponding meaning.
Phone to access Network Services.
Suspension
the temporary discontinuance of Services.
2.2 The Network and the Services may
works (including but not limited to
180
2.4 We may Suspend the Services in
2.5 We shall investigate all complaints
2.3 We may from time to time tape
3
pay as you go Vouchers
3.1 Free airtime given to the customer on
at the date of Registration.
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reference
3.2 In the event that the cash value of
abusive, indecent, obscene or
include but not be limited to voice
2.4, 2.5, 5 and 6 of these terms
given to a Customer in accordance
calls, data calls and text messaging.
and conditions provided that
with 3.1 above is not used within the
On disconnection your mobile
where such failure is capable of
others to cause, any nuisance
relevant validity period stated in
telephone number will be reassigned.
remedy you have not taken
annoyance or inconvenience
Condition 3.1 such unused airtime will
On reconnection you will be assigned
such remedial steps as we shall
whether to us or to any of our
be forfeited.
a new mobile telephone number.
have required within 7 days of
customers which shall include
3.3 Notwithstanding that you use all of a
menacing nature;
5.1.2 not cause, nor knowingly allow
Any remaining credit on your pay as
our giving you notice of such
the use of the Network for the
pay as you go Voucher or that the free
you go Voucher will be reinstated if
failure; or
persistent sending of
airtime given to a Customer in
you reconnect. You can reconnect
accordance with 3.1 above expires
your phone without having credit on
your Phone will continue to be
your pay as you go Voucher.
capable of receiving incoming calls for
3.5 No cash credits will be given for
4.1.2 for whatever reason we are
unable to provide the Services.
unsolicited communications
without reasonable cause;
5.1.3 not act in a way, whether
5
your responsibilities
knowingly or otherwise, such
the periods set out in the Price Guide
unused pay as you go Vouchers.
5.1 Recognising that good management
and/or Customer Literature current as
Credit or Debit card payments are
and security of the Services is
Network or any part of the
at the date of expiry.
subject to our policy on acceptance in
important to all Orange customers you
Network will be jeopardised or
force from time to time.
agree that you will:
impaired;
our rights to terminate your service
5.1.1 not use the Services for any
3.4 We will disconnect your phone if
182
4.1.1 you fail to comply with clause
For the avoidance of doubt calls shall
airtime forming part of free airtime
during the previous six months you
4
have not Registered a new pay as you
4.1 We may Disconnect your phone and
that the operation of the
5.1.4 only use a Phone and
improper, immoral, fraudulent or
Accessories approved for use
go Voucher or you have not made
refuse to Re-connect it at any time in
unlawful purposes or for the
with the Network and comply
chargeable calls from your phone or
whole or in part immediately by notice
sending of any communication
with all relevant legislation or
received incoming calls on your phone.
in writing to you if:
which is of an offensive,
regulation relating to its use;
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reference
5.1.5 comply with any reasonable
6
Customers and the Network, we may
for replacing or renewing a SIM card
and provided you pay the current
instructions issued by us
delay Connection or Disconnect
in any other circumstances. We
administration charge.
which concern your use of the
Services to your Phone while we
reserve the right to recall any SIM
Services and co-operate with
investigate further. If our suspicions
Card from you at any time to enhance
us in our reasonable security
prove groundless we will Connect or
and other checks (which may
Re-connect Services immediately. You
include us making phone calls
acknowledge that you will have no
to you).
supplied by you
184
8.1 Unless you inform us otherwise when
claim against us in respect of any
We will send you a replacement SIM
Voucher, we may make appropriate
delay or Disconnection caused as a
Card as soon as reasonably
directory entries and our Network may
result of the operation of this
practicable but we reserve the right to
allow the display of your telephone
charge you for doing so.
number on receiving handsets.
7.3 The software in the SIM and the
7
SIM Card
address and other factual information
which you provide to us are correct.
or maintain the quality of the Services.
7.2 You must inform us immediately in the
you Register your first pay as you go
Condition 6.2.
6.2 You acknowledge that if we suspect
directory and caller ID
event that a SIM Card is damaged.
6.1 By applying for Registration you
represent to us that the name,
8
Phone is either owned by or licensed
9
phones
to Orange which grants you a non7.1 Any SIM Card we supply to you
exclusive licence to use it for
9.1 Your Phone and Accessories are
remains our property but it is your
accessing the Services and not
acquired by you outside of the
on reasonable grounds that
responsibility to keep it safe. SIM
otherwise.
operation of these terms and
information has been supplied to us
Cards are easily damaged and should
without the knowledge of the person
be handled with care. We will replace
Phone enables the Phone to work on
named or that an application is
any SIM Card found to be defective
our Network only. We will lift this
unauthorised or contains false
by reason of faulty workmanship or
restriction at your request, subject to
your Phone must be purchased by
particulars, for the protection of our
design free of charge but may charge
our current policy relating to the same
you separately of these terms and
7.4 The SIM Card supplied with your
conditions and, as between you and
Orange, are your property.
9.2 Any insurance or warranty relating to
185
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reference
reference
conditions. Any insurance or warranty
the loss or theft of your Phone or if
notified of any information if it is either
arranged by us of which you may
you do so make a request on the
included in a mailing addressed to you
previously have had the benefit will no
expiry of the 30-day period if you
or in a text message sent by us to
longer be valid.
do not during that period request the
your Phone. You are asked to ensure
re-instatement of the pay as you
that when contacting Orange
knowingly Re-connect a Phone
go Voucher.
customer services with queries you
owned by you to our Network at the
rely on current Customer Literature.
request of someone other than you
11.2 Orange cannot accept responsibility
unless it is at least six months since
9.3 You must inform us immediately in the
event that the SIM Card or your
Phone is lost or stolen. In order to
take advantage of the provisions of
10
changes
Condition 9.4 you may inform us if at
any time your Phone requires repair.
Condition 9.3 we may at your
you last Registered a pay as you go
Voucher or the person requesting Re-
terms and conditions and the Charges
own advertisements or publications or
connection is able to correctly identify
from time to time.
for any promises, representations,
waivers, indulgences or other
11
12.1 For your security, we will not
Services made elsewhere than in its
request Suspend Services for a
maximum period of 30 days whilst
assignment and change of
ownership of phone
for offers related to the provision of its
10.1 We reserve the right to vary these
9.4 Upon receipt of notification under
12
customer literature
you make arrangements to obtain an
your account password.
12.2 We may assign our rights and
purported variations of these terms
obligations under these terms and
and conditions unless confirmed in
conditions only if such assignment is
11.1 We update our Customer Literature
writing by an authorised employee of
on terms which are at least as
from time to time. You are asked to
Orange. If you are in any doubt as to
advantageous as those set out herein.
request as permitted by Condition
read your Customer Literature and to
whether any statement or
9.4 then any current pay as you go
keep it until it is superseded. We
representation is properly authorised
Voucher will lapse when you report
regard you as having been properly
you should contact Orange customer
alternative phone.
9.5 In the event that you fail to make a
services immediately.
186
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reference
13
liability
13.2 Subject to Condition 13.1, we limit
13.4 Subject to Condition 13.1, your liability
14.2.1any information relating to your
our legal liability up to a maximum of
is limited to payment of all outstanding
Contract, including your
three thousand pounds per claim or
Charges due in accordance with the
personal financial information
13, neither party shall be liable to the
a series of related claims for any loss
provisions of your Contract.
and details of how you have
other, whether in contract or tort or
or damage which is:
otherwise, for any loss or damage
13.2.1 direct financial loss.
which is:
13.2.2 direct physical damage to or
13.1 Except as provided in this Condition
performed in meeting your
14
general
obligations under your
Contract;
13.1.1 not the fault of the other party;
loss of property resulting from
13.1.2 indirect and/or not reasonably
our breach of contract or
and conditions may only be varied or
our Data Protection Act
negligence while providing
amended only by the express mutual
registration.
Services.
agreement of both parties and the
foreseeable.
13.1.3 loss of business, profits,
savings, revenue, use or
188
reference
13.3 We will not be liable to you if we are
14.1 Subject to Condition 10 these terms
14.2.2any disclosure as may be within
14.2.3any disclosure required as a
party seeking to rely on such variation
result of an order of any court
goodwill whether caused to the
unable to perform an obligation or
or amendment must produce
of competent jurisdiction or by
other party through any breach
provide the Services to you because
evidence of the other party’s
statutory authority.
of your Contract or any matters
of any factor outside our control,
arising under it. Neither party
including but not limited to Acts of
excludes liability for negligent
God, industrial action, default or failure
telecommunications company, debt
given by you on Registration unless
acts or omissions causing death
of a third party, war, governmental
collection agency, credit reference
you notify us of a change to this
or personal injury to any person.
action, or by any act or decision made
agency, credit or fraud monitoring
address. Any notice from us to you
by a court of competent jurisdiction.
scheme, security agency or credit
will be deemed served 48 hours after
provider of:
posting or an earlier proof of delivery.
agreement to it.
14.2 You agree to the disclosure to any
14.3 All notices under these terms and
conditions will be sent to the address
189
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reference
reference
14.4 All notices to be served in accordance
14.7 Our Company Registration Number is
with these terms and conditions must
2178917 and our Registered Office is
be served by text message, electronic
at St James Court, Great Park Road,
mail or by post or facsimile.
Almondsbury Park, Bradley Stoke,
14.5 Any waiver, concession or extra time
we may allow you is limited to the
downloadable games
terms and conditions
the United Kingdom, the Game may
be downloaded in some foreign
1
eligibility
countries, however this is dependent
on this service being supported by the
Bristol, BS32 4QJ.
14.8 The operation of these terms and
1.1 Each downloadable mobile phone
specific circumstances in which it was
conditions shall be interpreted in
game from Orange Games (“the
given. It does not affect our rights
accordance with the Laws of England
Game”) is open to any UK resident
under these terms and conditions in
and Wales.
age 16 years or over who has phone
any other way.
1.4 You can only download the Game in
of a type which is both listed on the
foreign network.
2
cost
2.1 The cost of downloading each Game
orange.co.uk/games website and
in its basic form is currently charged
between you and us are referred to
registered on the Orange network in
at £1.50. For certain games,
arbitration under our Code of Practice
the United Kingdom (“the Phone”).
additional levels or stages may be
14.6 You may request that certain disputes
for Consumer Affairs, except for all
disputes concerning the operation of
Condition 10 of these terms and
1.2 Only one player can be registered for
the Game per phone.
1.3 By downloading the Game the player
available for download and these will
be charged at 50p per level or stage,
any downloading of the Game
conditions which shall always be
agrees to be bound by these Terms
outside the UK will be subject to
referred to arbitration. We will supply a
and Conditions
additional charges.
copy of the Code to you on request.
190
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reference
reference
2.2 The charges for submitting your high
changes. You will only be charged for
conditions attaching to Prizes
interruptions, malfunctions or delays in
complete downloads. If your
from the player’s phone, which are
download should not be completed
Prizes are not transferable. All prize
to rectify any such problems in the
currently charged at 10p per message
you will not be charged.
descriptions not illustrative and not
Game which are notified to us as soon
definitive. Further details available on
as we reasonably can. If you do notice
written request submitted to Orange with a
a fault or error in the Game, please
stamped self-addressed envelope.
notify Orange customer services.
whilst in the UK. This charge will apply
even if you have SMS remaining in a
3
the prizes
monthly or other bundle. Any
the provision of the Game. We agree
submission of high score whilst
Certain Games may have prizes for those
Orange reserves the right to offer an
outside the UK will be subject to
with highest scores, or who win
alternative prize of equal or greater value at
temporary non-availability of its
additional charges at the foreign
tournaments. Details of any such prizes will
any time. The prizes may themselves be
network, loss, late receipt or non-
network rates. Similar charges may
be displayed at www.orange.co.uk/games
subject to other terms and conditions,
readability of any transmission or other
apply in respect of certain actions
Orange’s decisions regarding prize winners
depending upon their nature. No cash
such as unlocking an individual
shall be final and no correspondence will
alternative is available in whole or part.
character or feature.
be entered into by Orange. Details of
2.3 Orange reserves the right to change
winners will be made available by Orange
5.2 Orange accepts no liability for the
communications.
5.3 Orange reserves the right to amend
these Terms and Conditions from
5
general
time to time. Any alteration or
these costs, and will publish any
on written request. You must not enter into
changes onwww.orange.co.uk/games
any unlawful, inaccurate, vulgar or
Any continued use of the Game after
inappropriate detail at the point of
any of the other parties involved in the
www.orange.co.uk/games. Any
such publication means that you will
registration for the prizes.
provision of the Game, be liable for
continued use of the Game after
any losses, damages, costs or
such publication means that you
expenses arising from or in any way
will be deemed to have accepted
connected with any errors, defects,
such changes.
be deemed to have accepted such
192
4
score are based on messages sent
addition to these Terms shall take
5.1 Under no circumstances will Orange or
effect immediately once posted on
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reference
reference
5.4 We reserve the right to cease
provision of the Game at any time.
code of the Game, and will not attempt
by the above companies.
to circumvent such security measures.
OVP
same functionality of the Competitor's
Orange Value Promise
product but specifications may differ.
5.5 Only one Game may be stored on
your phone at any time, in addition to
All trademarks and trade names are the
Service Plan
Competitor's own branded e-
the Game already stored on your
properties of their respective owners. All
The scale of charges for using a
commerce and Additional Services are
phone at the time it is registered to
rights are reserved by the respective owners.
mobile phone
the Orange network.
5.6 The downloading of the Game is
subject to availability and may be
Additional Services
Orange Value Promise
Terms and Conditions
affected by the volume of users from
time to time or by network
Optional services which cost extra
whether they are supplied in conjunction
with competitor tariffs or outside
1
Definitions
competitor tariffs
congestion. Orange’s Standard
not offered with OVP.
2.3 For a list of current OVP tariffs please
visit www.orange.co.uk/cgibin/ovp/costs.pl
2.4 Once our Competitors close an OVP
equivalent tariff for new connections,
we may at our choice withdraw the
Network Terms and Condition
Competitor tariff
continue to apply in parallel with these
A popular published, currently available,
Terms and Conditions.
monthly paid contract digital tariff
5.7 You must only use the Game for your
2
Scope
OVP Plan for new connections and
close the Service Plan to customers
2.1 OVP applies to Competitors' tariffs for
switching Service Plan.
available in the UK from O2 (UK) Limited
voice, answerphone, standard WAP
own personal use, and not for any
(formerly British Telecommunications
and standard person to person text
a currently available or a 'closed'
commercial purpose.
Mobile Communications Ltd), Vodafone
messaging on other UK digital
OVP Plan and move existing
Retail Ltd & T-Mobile (formerly One 2
networks. It includes standard data
customers to the nearest equivalent
and use the Game in accordance with
One). For the avoidance of doubt this
calls at 9.6 kb per second. OVP
currently available Service Plan.
Orange’s security measures relating to
excludes O2 (Online) Limited tariffs and
excludes High Speed Data at 28.8 kb
We will write to the account holder
its network and billing, and the source
other tariffs which are only offered online
per second and GPRS calls.
to notify such changes.
5.8 You agree only to access, download
194
2.2 Services will provide generally the
2.5 We reserve the right to discontinue
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reference
2.6 OVP Plans are not available on
reference
3
Charges
Orange Line Two.
2.7 OVP does not apply to pay as you go,
pay up front or shared tariffs.
2.8 OVP does not offer discounted rates
or schemes for calls between
nominated or frequently called
numbers.
2.9 OVP does not apply to Competitor's
4
Charges for Mobile to Mobile calls
switch between Orange Value Promise
3.1 We will make reasonable endeavours
to ensure that OVP Plan charges are
the equivalent of the Competitor tariff
published charges.
3.2 In the event that a Competitor makes
any changes to a Competitor tariff,
subject to the provisions of these
Service Plans, Orange Talk Plans or
other Orange Service Plans
3.6 You may switch between OVP Plans
4.1 OVP Plan charges, for calls entirely on
the Orange Network, will be the
equivalent of the Competitor's tariff
or to an Orange Talk Plan by giving us
charges for calls made entirely on their
at least 5 days notice before your
network, subject to point 2.8 above.
Monthly Billing Date.
3.7 OVP Plans will replicate the charging
These are known as 'On Net calls'.
4.2 OVP Plan charges, for calls made to
promotional tariffs but we reserve the
terms and conditions we will make
structure & minimum call charges of
phones on the Competitor's network,
right to offer a competitor's
reasonable endeavours to implement
the Competitor's tariff including, but
will be the equivalent of the
promotional tariff and may, from time
any published changes to existing
not limited to, service charges for
Competitor tariff charges for calls
to time, offer our own promotional
OVP Plans as soon as is reasonably
itemised billing, non-direct debit
made from their Network to phones
variants of OVP Plans.
practical.
payment, access charges for short
on the Orange Network, subject to
2.10 We reserve the right not to offer any
message service, charges for calls to
point 2.8 above. These are known as
Competitor tariff containing elements
OVP Plan you will be charged the
Customer Service and charges for
'Mobile to Mobile Off Net calls'. For
of services or functions that the
equivalent of the Competitor's
calls made to freephone numbers
example, if 'Y tariff', on 'network X',
standard connection charge.
(including, but not limited to, those
charges 25p per minute to call
prefixed 050 & 080).
another mobile phone on its network
Orange Network does not currently
offer or to omit those elements of
services or functions.
3.3 If you are connecting to Orange on an
3.4 We reserve the right to apply
Competitor's charges for changing
OVP Service Plan.
196
3.5 Subject to point 3.4 above, you may
3.8 International direct dialled and
and charges 50p per minute to call a
Roaming calls will be charged at
mobile phone on any other network,
standard Orange rates.
the OVP equivalent Plan will charge
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reference
25p per minute to call another Orange
to offer rollover as a promotion on
phone and 50p per minute to call a
certain OVP plans where rollover is
mobile phone on 'network X' or any
not offered by the competition.
other mobile network.
5
reference
5.2 The Orange Network Performance
Other Benefits
7
Promotional Offers
7.5 Where we have chosen to replicate a
promotional offer we will use
7.1 Subject to clause 2.9 we reserve the
reasonable endeavours to do so as
right to replicate or to offer our own
Promise applies to OVP Plans, subject
promotional variants of selected
to its terms and conditions.
promotional offers made available by
soon as is reasonably practicable.
8
Final Points
Competitors in whole or in part.
5.1 OVP offers rollover on minutes and
6
Insurance Products & Orange Care
text messages on all OVP Plans with
an inclusive bundle where the
competitor tariff offers rollover on
minutes or text messages. Rollover on
not offered under OVP.
6.2 Orange Care is not included in any
8.1 We reserve the right to move each
available for new connections and will
phone on an OVP Plan to a separate
not be applied where an account has
account and to bill you separately for
been upgraded or migrated.
7.3 Such promotional offers will not be
each such phone.
8.2 Service is subject to the Orange
minutes or text messages is not
OVP Plan, but you may purchase it
available in conjunction with other
Terms & Conditions for the supply of
available on Service Plans with an
separately. If you do not purchase
promotions which we are offering at
Network Services, a copy of which
inclusive value bundle. Unused
Orange Care then you will only get the
the time, unless expressly stated
can be found at the back of your
inclusive minutes and/or text
benefit of the manufacturer's warranty
otherwise in the terms and conditions
messages from one month may be
on a new phone.
of the offer.
rolled over for use in the next. If the
198
6.1 Competitors' insurance products are
7.2 These promotional offers will only be
7.4 We reserve the right to vary the
Orange phone user guide.
8.3 We reserve the right to vary these
terms & conditions at any time.
rolled over minutes and/or text
promotional offers that we offer
Please call Orange Customer Services
messages are not used in that month
and to limit the OVP tariffs to which
to confirm.
they will be lost. We reserve the right
they apply.
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reference
Declaration of conformity
You can view the Declaration of Conformity
14
(DoC) to Directive 1999/5/EC (the R&TTE
european union conformance statement
Directive) at www.motorola.com/rtte
To find your Declaration of Conformity,
Hereby, Motorola declares that this product
enter the ‘product approval number’ in the
is compatible with:
Search bar on the web page.
■
The essential requirements and other
relevant provisions of Directive
1999/5/EC
■
IMEI: 350034/40/394721/9
0168
All other relevant EU Directives
Type: MC2-41H14
The ‘Type’ number above is an example of
a typical ‘product approval number’ which
can be found on the sticker in your phone.
200
contact Orange
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 202
contact Orange
further information
Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year.
Alternatively, visit the Orange website at www.orange.co.uk for more details. The three-digit numbers
If you would like to receive a free booklet
can be called from any phone by adding the prefix 07973 100.
containing useful information on any
www.orange.co.uk
www.orange.co.uk/business
Orange product or service call Orange
pay monthly customers
pay as you go customers
Customer Services
Billing Enquiries
International Calling Helpline
Orange Multimedia
Registration
Orange Care
Lost or Stolen
To top up your Talk Time
Customer Services (Enquiries)
Information Line
Talk Time balance
Orange Multimedia
Lost or Stolen
Registration
150†
150†
150†
177* or 277*
980
150
07973 100 250†
Orange Business Solutions
customers
businesses with 1-49 employees
businesses with 50+ employees
345
158
450†
450*†
452
453
177* or 277*
07973 100 450†
0800 079 0006
all Orange customers
Operator Services
Orange Accessories Line
Directory Enquiries
International Directory
Enquiries
Emergency Services
100†
0500 178 178
118 000*
118 880*
999 or 112
Customer services on 07973 973 150 or,
Visit the Orange website to find out more
if you are a pay as you go customer, 451
about Orange products and services, buy
from your Orange phone. The following
accessories from the Orange shop and if
booklets are available:
you are a pay as you go customer register
with Orange online.
■
Services and Charges
■
Orange Care
■
Orange Value Promise
■
Terms and Conditions
■
How to use Answer Phone
and manage your calls
■
How to get fun, news
and information on your phone
■
How to send messages, photos and more
■
How to use your phone abroad
and call internationally
* Chargeable services available with your Orange phone.
† Charged at BT ‘F’ rate if you call from a BT fixed line phone.
202
■ Some calls are free from your Orange phone unless
you have an Orange Value Promise Service Plan.
203
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 204
15
index
204
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 206
index
index
a
Alarm clock
100
Answer Phone
see Orange Answer Phone
Answer a call
19
Appointments
100
Automatic redial
Alert tones
Abroad
34
b
18
mute
36
g
timings
60
Games
104
35
GPRS
79
waiting
37
Copy contacts
48
34
Barring calls
58
d
Bluetooth™
90
Download applications
Bookmarks
80
Dialling
101
Calendar
100
Calls
answering
19
barring
58
206
73
Mute
36
n
Notepad
42
o
Information menu
Orange Answer Fax
see Orange Plus
120
Conference calling
Busy a call
Calculator
i
see Orange Care
Codes
Multi media messaging
42
Care
c
104
60
make a
Caller id
94
108
Fun and games
length
International services
Answer Phone Call Return
108
Answer Phone PIN
54
pay as you go customers
120
checking from any other phone
54
network selection
112
messages
52
personal greeting
53
l
57
divert a call
55
52
pay monthly customers
105
fixed
58
Orange Answer Phone
Line 2
38
m
shortcuts
53
Orange Care
116
Orange Email
88
Orange Text Alerts services
f
Memory mate
48
Orange Plus
82
Fax and data
Menu
17
Orange 177
81
Orange 277
81
see Orange Answer Fax
Fixed dialling
57
Message alert
64
Missed calls
37
Orange World
76
207
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 208
index
index
p
s
Text messages
Personalise
74
Safety
122
send
21
Phone keys
13
Security codes
120
write
21
attach an animation or sound
63
Phonebook
Settings
add number
44
clock
100
store a name and number
44
wap
79
Time and date
edit
46
SIM Card backup
48
Tones
deleting
46
SIM Card PIN
search
45
SMS
Photos
118
Themes
95
100
94
Travel abroad
see International services
see text messages
take a photo
24
Store a name and number
44
v
view a photo
72
Sounds
94
Vibrating alert
94
Photo messaging
68
Speed dial
36
Video clips
27
Predictive text
63
Swap between calls
35
Voice dial
40
Symbols on your display
31
Voice Media
r
see Orange 177
Received messages
64
t
Redialling
34
Taking a second call
35
w
Ring tone
94
Text entry
21
Wallpaper
94
Wap
79
Text Alerts
see Orange Text Alerts services
Wap games
104
6803557C02
208
209
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 210
For further information about Orange
products and services please visit our
website at the address below.
The information contained in this user guide is
correct at the time of going to press, but Orange
reserves the right to make subsequent changes
to it and services may be modified,
supplemented or withdrawn. October 2004.
© Orange Personal Communications Services
Limited 2004. Orange and wirefree™ and any
other Orange product or service names referred
to in this user guide are trade marks of Orange
Personal Communications Services Limited.
Orange Personal Communications
Services Limited.
PO Box 10
Patchway
Bristol
BS32 4BQ
www.orange.co.uk
6803557C47 PCN –D0518 ISSUE 1 Z : h 15
Produced by Clear® the explanation agency