Crestron C2N-FTB Installation guide

Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
Operations & Installation Guide
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
©2008 Crestron Electronics, Inc.
Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
Contents
FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
1
Introduction ............................................................................................................................... 1
Features and Functions ................................................................................................ 1
Internal Block Diagram ............................................................................................... 2
Specifications .............................................................................................................. 2
Physical Description.................................................................................................... 4
Industry Compliance ................................................................................................... 8
Setup .......................................................................................................................................... 9
Network Wiring........................................................................................................... 9
Identity Code ............................................................................................................... 9
Installation ................................................................................................................... 9
Hardware Hookup ..................................................................................................... 15
Programming Software ............................................................................................................ 17
Earliest Version Software Requirements for the PC ................................................. 17
Programming with Crestron SystemBuilder.............................................................. 17
Programming with SIMPL Windows ........................................................................ 17
Example Program ...................................................................................................... 19
Uploading and Upgrading........................................................................................................ 20
Establishing Communication..................................................................................... 20
Programs and Firmware ............................................................................................ 20
Program Checks ........................................................................................................ 21
Problem Solving ...................................................................................................................... 22
Troubleshooting......................................................................................................... 22
Check Network Wiring.............................................................................................. 22
Reference Documents................................................................................................ 22
Further Inquiries ........................................................................................................ 22
Future Updates .......................................................................................................... 24
Return and Warranty Policies .................................................................................................. 25
Merchandise Returns / Repair Service ...................................................................... 25
CRESTRON Limited Warranty................................................................................. 25
Operations & Installation Guide – DOC. 6639B
Contents • i
Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
FlipTop Control Center,
Dual AC Outlets: C2N-FTB-D
Introduction
Features and Functions
The C2N-FTB-D provides an ingenious control and connectivity solution in a stylish
flush mount tabletop package. Simply flip open the “FlipTop” lid to expose a
pushbutton keypad, perfectly angled for easy access and operation. The built-in cable
storage compartment keeps interface cables at the ready for plugging in computers,
AV sources and a host of other devices.
The C2N-FTB-D is available in two models, the C2N-FTB-D-B, which has a black
anodized finish and the C2N-FTB-D-BALUM, which has a brushed aluminum
finish. For simplicity within this guide, the suffix is omitted and C2N-FTB-D is used
except where noted.
•
•
•
•
•
•
•
Stylish flush mount FlipTop housing
Integrated keypad with dual bar graphs
Easy pull-out universal cable management
(2) AC power outlets
Cresnet® communications
Built-in engravable* keypad with 10 to 20 buttons and LEDs
Cable support plate included
* As an option, custom engraved buttons can be designed and obtained by using Crestron Engraver
software. They are available from the Crestron® website (at www.crestron.com).
FlipTop Housing
Handsomely finished in either black anodized or brushed aluminum, the
C2N-FTB-D mounts flush in any tabletop surface for a clean, discreet appearance.
Integrated Keypad
The customizable keypad provides 10 to 20 programmable pushbuttons for control of
AV, lighting and other functions. All button caps are engravable and include LED
feedback indicators. Two LED bar graphs are also provided to display level settings
Operations & Installation Guide – DOC. 6639B
FlipTop Control Center, Dual AC Outlets: C2N-FTB-D • 1
FlipTop Control Center, Dual AC Outlets
Crestron C2N-FTB-D
and other parameters. To prevent accidental button presses, the keypad is
automatically disabled whenever the lid is not fully opened.
Cable Storage Compartment
The C2N-FTB-D also provides for extensive connectivity through an easy pull-out
cable storage mechanism to support a wide range of applications and signal types.
Eight grommeted holes are provided in the bottom plate, allowing for smooth pass
through of virtually any type of AV, communication, control or data cable (cables
not included). When not in use, the user end of each cable stows neatly within the
FlipTop compartment while excess cable simply drops out of sight below the box.
Dual AC Power Outlets
For complete connectivity, the C2N-FTB-D includes two AC power receptacles
within the FlipTop compartment.
Internal Block Diagram
The following diagram represents the interfacing abilities of the C2N-FTB-D.
Internal Block Diagram of the C2N-FTB-D
AC Outlet
AC Outlet
AC Power
Cresnet
Cresnet
Keypad
Specifications
Specifications for the C2N-FTB-D are listed in the following table.
C2N-FTB-D Specifications
SPECIFICATION
DETAILS
Power
Cresnet Power Usage
2 Watts (0.083 Amp @ 24 Volts DC)
Default Net ID
1E
Minimum 2-Series Control
System Update File1, 2
Version 3.125.CUZ (for QM-RMCRX) or
later
(Continued on follow page)
2 • FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
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Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
C2N-FTB-D Specifications (Continued)
SPECIFICATION
DETAILS
Black painted metal with black anodized or
brushed aluminum cover; flush tabletop
mountable
Enclosure
Environmental
Temperature
41º to 104ºF (5º to 40ºC)
Humidity
10% to 90% RH (non-condensing)
Heat Dissipation
6 BTU/Hr
Dimensions
Height
5.39 in (13.69 cm) with lid closed
Width
6.75 in (17.14 cm)
Depth
5.71 in (14.50 cm)
Weight
3.75 lbs (1.70 kg)
Available Models
C2N-FTB-B
FlipTop Control Center, Dual AC Outlets,
Black Anodized
C2N-FTB-BALUM
FlipTop Control Center, Dual AC Outlets,
Brushed Aluminum
Available Accessories
FT-BTNB-L
(1) Large engravable button cap
FT-BTNB-L-BLANK
(1) Large button cap, not engraved
FT-BTNB-S
(2) Small engravable button caps
FT-BTNB-S-BLANK
(2) Small button caps, not engraved
1. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following
these footnotes.
2. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.
NOTE: Crestron software and any files on the website are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
Operations & Installation Guide – DOC. 6639B
FlipTop Control Center, Dual AC Outlets: C2N-FTB-D • 3
FlipTop Control Center, Dual AC Outlets
Crestron C2N-FTB-D
Physical Description
This section provides information on the connections, controls and indicators
available on your C2N-FTB-D.
C2N-FTB-D Physical View
C2N-FTB-D Overall Dimensions (Top View)
6.75 in
(17.14 cm)
5.08 in
(12.89 cm)
5.71 in
(14.50 cm)
4 • FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
Operations & Installation Guide – DOC. 6639B
Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
C2N-FTB-D Overall Dimensions (Front View)
C2N-FTB-D Overall Dimensions (Bottom View)
5.16 in
(13.10 cm)
6.25 in
(15.87 cm)
C2N-FTB-D Overall Dimensions (Rear View)
C2N-FTB-D Overall Dimensions (Side View)
2.32 in
(5.88 cm)
4.32 in
(10.96 cm)
5.39 in
(13.69 cm)
4.58 in
(11.63 cm)
5.21 in
(13.23 cm)
Operations & Installation Guide – DOC. 6639B
FlipTop Control Center, Dual AC Outlets: C2N-FTB-D • 5
FlipTop Control Center, Dual AC Outlets
Crestron C2N-FTB-D
C2N-FTB-D Connectors, Controls & Indicators (Top View)
1
2
4
3
5
C2N-FTB-D Connectors, Controls & Indicators (Bottom View)
6
6 • FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
7
8
9
Operations & Installation Guide – DOC. 6639B
Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
Connectors, Controls & Indicators
*
#
CONNECTORS*,
CONTROLS &
INDICATORS
DESCRIPTION
1
KEYPAD
Programmable keypad allowing variable
combinations of large and small engravable
buttons, 10 minimum (all large) to 20
maximum (all small); ships with 10 large
buttons (small buttons and engraving sold
separately)
(1) red LED per button, programmable.
2
PWR
(1) Green LED, indicates 24 Volts DC power
supplied from Cresnet control network.
3
NET
(1) Yellow LED, indicates communication
with Cresnet system.
4
BAR GRAPHS
5
125V
(2) Grounded AC sockets, AC power pass
through outlets;
Maximum load: 10 Amps (total) @ 120 Volts
AC, 50/60 Hz
6
125V
(1) 9 foot grounded AC line cord; passes
through to front panel AC power outlets.
7
NET
(2) Four-position terminal block connectors
for data and power. Connect to Cresnet
control network.
Pin 1 (24) Power (24 Volts DC)
Pin 2 (Y)
Data
Pin 3 (Z)
Data
Pin 4 (G) Ground
8
SETUP
(1) Miniature pushbutton and red LED, used
for touch-settable ID (TSID)
Used for setting network ID during initial
configuration or when the device is being
added/replaced.
9
G
(2) Red 8-segment LED bar graphs,
programmable.
(1) 6-32 screw, chassis ground lug.
Interface connectors for NET ports are provided with the unit.
Operations & Installation Guide – DOC. 6639B
FlipTop Control Center, Dual AC Outlets: C2N-FTB-D • 7
FlipTop Control Center, Dual AC Outlets
Crestron C2N-FTB-D
Industry Compliance
As of the date of manufacture, the C2N-FTB-D has been tested and found to comply
with specifications for CE marking and standards per EMC and
Radiocommunications Compliance Labelling.
NOTE: This device complies with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
8 • FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
Operations & Installation Guide – DOC. 6639B
Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
Setup
Network Wiring
When wiring the Cresnet® network, consider the following:
•
Use Crestron Certified Wire.
•
Use Crestron power supplies for Crestron equipment.
•
Provide sufficient power to the system.
CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Please use the Crestron Power Calculator to help calculate
how much power is needed for the system (www.crestron.com/calculators).
•
For larger networks, use a Cresnet Hub/Repeater (CNXHUB) to maintain
signal quality.
For more details, refer to “Check Network Wiring” on page 22.
Identity Code
The Net ID of the C2N-FTB-D has been factory set to 1E. The Net IDs of multiple
C2N-FTB-D devices in the same system must be unique. Net IDs are changed from a
personal computer (PC) via the Crestron Toolbox™ (refer to “Establishing
Communication” on page 20).
When setting the Net ID, consider the following:
•
The Net ID of each unit must match an ID code specified in the SIMPL™
Windows® program.
•
Each network device must have a unique Net ID.
For more details, refer to the Crestron Toolbox help file.
Installation
NOTE: To prevent overheating, do not operate this product in an area that exceeds
the environmental temperature range listed in the table of specifications.
Consideration must be given if installed in a closed or multi-unit rack assembly,
inside a closed desk or in a closed podium since the operating ambient temperature
of the environment may be greater than the room ambient temperature. Contact with
thermal insulating materials should be avoided on all sides of the unit.
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FlipTop Control Center, Dual AC Outlets: C2N-FTB-D • 9
FlipTop Control Center, Dual AC Outlets
Crestron C2N-FTB-D
Button Installation
The C2N-FTB-D is shipped with ten large blank buttons. You can order a variety of
button kits (sold separately) for a total of 20 engraved or blank buttons.
Button Kits
KIT NUMBER
DESCRIPTION
FT-BTNB-L
One large button engraved as desired
FT-BTNB-L-BLANK
One large button not engraved
FT-BTNB-S
Two small buttons with divider engraved as desired
FT-BTNB-S-BLANK
Two small buttons with divider, not engraved
To replace the supplied large blank buttons with large engraved buttons or small
buttons, follow this procedure.
A 1/16" Allen (hexhead) wrench is required to remove the button faceplate.
1.
Remove the four Allen screws that secure the button faceplate.
2.
While holding adjacent buttons in place, carefully pull the button(s) to be
replaced from the rubber membrane.
3.
Carefully press the large replacement button or two small replacement buttons in
place, making sure LED window faces up. Use care not to dislodge the
membrane and circuit board.
NOTE: The removable buttons fit snugly on the rubber membrane. Remove
carefully to avoid pulling the membrane from the unit.
4.
For small replacement buttons, the divider bar slips into the slots on the back of
the faceplate.
5.
Replace the faceplate using the four Allen screws.
Button Installation
10 • FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
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Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
Cable Support Plate
The C2N-FTB-D is shipped with a cable support plate that provides an easy pullout
cable solution for the computer input and LAN pass through cables.
Parts Supplied for Cable Support
DESCRIPTION
PART NUMBER
QUANTITY
2011563
1
Cable Bushing, 0.55” ID, 0.80” OD
2010496
2
Cable Bushing, 0.39” ID, 0.64” OD
2011070
2
Cable Support Plate
Cable Bushing, 5/16“ ID, 0.5” OD
2009522
4
#4-40- x ¼”, Pan Head Phillips Screws
2007158
4
The cable support plate must be installed before mounting the C2N-FTB-D to a
surface. The cables are looped through the plate.
A Phillips screwdriver is required to install the plate.
1.
Place the bushings on the cables (eight bushings supplied).
2.
Thread the cables through the appropriate slot on the plate.
3.
Snap the bushings into the plate slots. The bushings protect the cables from
chafing against the metal edge of the plate.
4.
Feed all the excess cable through the opening.
5.
Use a Phillips screwdriver to attach the plate using the four #4-40 x ¼” black
screws.
6.
The cables may be secured to the bottom bar using tie wraps (not supplied).
Plate Installation
Operations & Installation Guide – DOC. 6639B
FlipTop Control Center, Dual AC Outlets: C2N-FTB-D • 11
FlipTop Control Center, Dual AC Outlets
Crestron C2N-FTB-D
When selecting cables for installation in the C2N-FTB-D, cable connector length and
strain relief diameter are important considerations.
•
If the connector is too long, it can interfere with cover operation and scratch
the buttons.
•
If the width of the cable strain relief is too similar to the bushing inside
diameter, the bushing can trap the cable.
NOTE: Do not use the cable support plate without the bushings.
Example Cable End
Cable Passes Through the Plate
NOTE: Ensure that the cables have sufficient clearance to enable smooth
movement. Allow approximately 40 inches (102 cm) from the top surface of the
FlipTop box.
12 • FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
Operations & Installation Guide – DOC. 6639B
Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
Mounting to Surface
The C2N-FTB-D is designed to mount in a horizontal surface such as a desk top,
lectern or podium. The following diagram illustrates the required opening size to
accommodate the C2N-FTB-D. A cutout template (4010018) is included.
Cutout Dimensions
6 3/8 in
(162 mm)
Maximum
Radius
1/8 in
(4 mm)
5 5/16 in
(135 mm)
Mounting Parts Supplied with the C2N-FTB-D
DESCRIPTION
PART NUMBER
QUANTITY
2013224
2
#10-32 x 2” Pan Head, Phillips Screw
2007293
4
#6-32 x 3/16” Pan Head, Phillips Screw
2007204
4
Mounting Bracket
A Phillips screwdriver is required to mount the C2N-FTB-D to a surface.
NOTE: Before inserting the C2N-FTB-D in the mounting hole, ensure that all
required cables have been installed.
1.
Install the four supplied #6-32 screws on the front but do not tighten. Four
are already installed on the rear. These will be used to secure the front and
rear mounting brackets.
2.
Position the C2N-FTB-D in the mounting hole.
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FlipTop Control Center, Dual AC Outlets: C2N-FTB-D • 13
FlipTop Control Center, Dual AC Outlets
Crestron C2N-FTB-D
Mounting Bracket Screw Locations
3.
Install the four #10 screws in the mounting brackets (two screws per
bracket). Refer to the following diagram.
4.
Slide the mounting brackets over the #6-32 screws and tighten all eight
#6-32 screws.
5.
Turn the four #10 screws equally until they contact the underside of the
mounting surface.
NOTE: Do not over-tighten the #10 screws as this may damage the surface and/or
the unit.
Mounting Bracket Installation
14 • FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
Operations & Installation Guide – DOC. 6639B
Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
NOTE: Be careful not to press the buttons while closing the FlipTop, even though
the buttons are disabled when the FlipTop begins to close and all pressed buttons are
released.
Hardware Hookup
Connect the Device
Make the necessary connections as called out in the illustration that follows this
paragraph. Refer to “Network Wiring” on page 9 before attaching the 4-position
terminal block connector. Apply power after all connections have been made.
When making connections to the C2N-FTB-D, consider the following:
•
Use Crestron power supplies for Crestron equipment.
•
The included cable cannot be extended.
Underside Hardware Connections for the C2N-FTB-D
GROUND
120 VAC LINE CORD
NET:
TO CONTROL SYSTEM AND
OTHER CRESNET DEVICES
Operations & Installation Guide – DOC. 6639B
TSID SETUP
BUTTON AND LED
FlipTop Control Center, Dual AC Outlets: C2N-FTB-D • 15
FlipTop Control Center, Dual AC Outlets
Crestron C2N-FTB-D
NOTE: The maximum continuous current from equipment under any external load
conditions shall not exceed a current limit that is suitable for the minimum wire
gauge used in interconnecting cables. The ratings on the connecting unit's supply
input should be considered to prevent overloading the wiring.
NOTE: Ensure the unit is properly grounded.
Ground Wire Connections
Proper grounding is required. Connect the ground from the C2N-FTB-D to earth
ground. Connect the Cresnet shield lead at the control processor to the ground lead.
The control processor chassis must also be connected to an earth ground (building
steel). Refer to the following grounding diagram.
Ground Wire Connections
Control
Processor
Ground Wire to
Earth Ground
Cresnet
24
Y
Z
G
C2N-FTB-D
Shield
Ground Wire to
Earth Ground
NOTE: Do not connect the shield to earth ground at the C2N-FTB-D.
16 • FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
Operations & Installation Guide – DOC. 6639B
Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
Crestron has developed an assortment of Windows-based software tools to develop
a Cresnet system. For the minimum recommended software versions, visit the
Version Tracker page of the Crestron website (www.crestron.com/versiontracker).
Programming with Crestron SystemBuilder
Crestron SystemBuilder is the easiest method of programming but does not offer as
much flexibility as SIMPL Windows. For additional details, download
SystemBuilder from the Crestron website and examine the extensive help file.
Programming with SIMPL Windows
NOTE: While SIMPL Windows can be used to program the C2N-FTB-D, it is
recommended to use SystemBuilder for configuring a system.
SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate but equally important “Managers”.
Configuration Manager
Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.
•
To incorporate the C2N-FTB-D into the system, drag the C2N-FTB from
the Wired Keypads folder of the Device Library and drop it in the System
Views.
Operations & Installation Guide – DOC. 6639B
FlipTop Control Center, Dual AC Outlets: C2N-FTB-D • 17
FlipTop Control Center, Dual AC Outlets
Crestron C2N-FTB-D
Locating the C2N-FTB in the Device Library
•
The system tree of the control system displays the device in the appropriate
slot with a default Net ID as shown in the following illustration.
C2Net Device, Slot 9
•
Additional C2N-FTB-D devices (shown as C2N-FTB) are assigned
different Net ID numbers as they are added.
•
If necessary, double click a device to open the “Device Settings” window
and change the Net ID, as shown in the following figure.
18 • FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
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Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
“C2N-FTB Device Settings” Window
•
Program Manager
The ID code specified in the SIMPL Windows program must match the Net
ID of each unit. Refer to “Identity Code” on page 9.
Program Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols.
The symbol can be viewed by double clicking on the icon or dragging it into Detail
View. Each signal in the symbol is described in the SIMPL Windows help file (F1).
The button presses are fixed and map to <press> outputs on the symbol detail as
follows:
Row 1
Row 2
1
2
3
4
5
6
7
8
9
10
Row 3
Row 4
11
12
13
14
15
16
17
18
19
20
PWR
NET
NOTE: Numbers in this illustration are for programming purposes only.
The buttons on rows 1 and 2 can be combined vertically to form one larger button.
For example, the button caps for buttons #1 and #6 can be replaced with one larger
button cap. Similarly, the vertical pairs on rows 3 and 4 can be combined to form one
larger button. For example, buttons #13 and #18 can be combined. No other
combinations are valid. That is, two buttons cannot be combined horizontally; the
buttons on rows 2 and 3 cannot be combined.
Example Program
An example program for the C2N-FTB-D is available from the Crestron website
(www.crestron.com/exampleprograms).
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FlipTop Control Center, Dual AC Outlets: C2N-FTB-D • 19
FlipTop Control Center, Dual AC Outlets
Crestron C2N-FTB-D
Uploading and Upgrading
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs or firmware) can be transferred to the control system (and/or device).
Finally, program checks can be performed (such as changing the device ID or
creating an IP table) to ensure proper functioning.
Establishing Communication
Use Crestron Toolbox for communicating with the C2N-FTB-D; refer to the
Crestron Toolbox help file for details. There is a single method of communication:
indirect communication.
Indirect Communication
PC RUNNING
CRESTRON TOOLBOX
CONTROL SYSTEM
SERIAL,
ETHERNET
OR USB
C2N-FTB-D
CRESNET
•
C2N-FTB-D connects to control system via Cresnet.
•
Establish communication between the PC and the control system as
described in the latest version of the 2-Series Control Systems Reference
Guide (Doc. 6256), which is available from the Crestron website
(www.crestron.com/manuals).
•
Use the Address Book in Crestron Toolbox to create an entry for the
C2N-FTB-D using the expected communication protocol (Indirect). Select
the Cresnet ID of the C2N-FTB-D and the address book entry of the control
system that is connected to the C2N-FTB-D.
•
icon);
Display the C2N-FTB-D’s “System Info” window (click the
communications are confirmed when the device information is displayed.
Programs and Firmware
Program or firmware files may be distributed from programmers to installers or from
Crestron to dealers. Firmware upgrades are available from the Crestron website as
new features are developed after product releases. One has the option to upload
programs via the programming software or to upload and upgrade via the Crestron
Toolbox. For details on uploading and upgrading, refer to the SIMPL Windows help
file or the Crestron Toolbox help file.
SIMPL Windows
If a SIMPL Windows program is provided, it can be uploaded to the control system
using SIMPL Windows or Crestron Toolbox.
Firmware
Check the Crestron website to find the latest firmware. (New users may be required
to register to obtain access to certain areas of the site, including the FTP site.)
20 • FlipTop Control Center, Dual AC Outlets: C2N-FTB-D
Operations & Installation Guide – DOC. 6639B
Crestron C2N-FTB-D
FlipTop Control Center, Dual AC Outlets
Upgrade C2N-FTB-D firmware via Crestron Toolbox.
•
Establish communication with the C2N-FTB-D and display the “System
Info” window.
•
Select Functions | Firmware… to upgrade the C2N-FTB-D firmware.
Program Checks
Using Crestron Toolbox, display the network device tree (Tools | Network Device
Tree) to show all network devices connected to the control system. Right-click on
the C2N-FTB-D to display actions that can be performed on the C2N-FTB-D.
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Crestron C2N-FTB-D
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
C2N-FTB-D Troubleshooting
TROUBLE
C2N-FTB-D is not
functioning.
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Net ID is incorrect.
Verify the Net ID in Toolbox.
Net ID is not set to
match the Net ID
specified in SIMPL
Windows.
Verify SIMPL Windows
program setting for Net ID.
Net ID is the same as
another device’s Net ID.
Assign a different Net ID.
PWR LED does
not illuminate.
Device is not receiving
power.
Verify that Cresnet is properly
attached.
Buttons do not
function when
pressed.
Net ID incorrect or does
not match SIMPL
Windows program.
In Toolbox, check Functions
| CresnetID to verify Net ID.
Verify SIMPL Windows
program ID.
Button press
yields incorrect
result.
Incorrect programming.
Verify SIMPL Windows
program.
Button LED does
not illuminate.
Feedback signal names
incorrect in SIMPL
Windows.
Verify SIMPL Windows
feedback signal names.
Loss of
functionality due
to electrostatic
discharge.
Improper grounding.
Check that all ground
connections have been made
properly.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(www.crestron.com/calculators).
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When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisychained on the run, the Cresnet power usage of each network unit to be daisychained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is home-run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.
Cable Length Equation
40,000
L<
RxP
Where: L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 MM 2 ))
or 1.6 Ohms (Cresnet HP: 12 AWG (4 MM 2 ))
P = Cresnet power usage of entire run (or chain)
Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet. If Cresnet HP
is used for the same run, its length could extend to 1250 feet.
NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the +24V conductor and the GND conductor and the other twisted
pair is the Y conductor and the Z conductor.
Strip and Tin Wire
When daisy-chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
screw. Repeat the procedure for the other three conductors.
Add Hubs
For larger networks (i.e., greater than 28 network devices), it may become necessary
to add a Cresnet Hub/Repeater (CNXHUB) to maintain signal quality throughout the
network. Also, for networks with lengthy cable runs it may be necessary to add a
Hub/Repeater after only 20 devices.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (www.crestron.com/manuals). This link will provide a list of
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
2-Series Control Systems Reference Guide
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876].
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Crestron C2N-FTB-D
You can also log onto the online help section of the Crestron website
(www.crestron.com/onlinehelp) to ask questions about Crestron products. First-time
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the C2N-FTB-D, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
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Return and Warranty Policies
Merchandise Returns / Repair Service
1.
No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2.
Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3.
Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark
of Microsoft Corporation. Windows95/98/Me/XP/Vista and WindowsNT/2000 are trademarks of Microsoft Corporation.
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Crestron Electronics, Inc.
15 Volvo Drive Rockleigh, NJ 07647
Tel: 888.CRESTRON
Fax: 201.767.7576
www.crestron.com
Operations & Installation Guide – DOC. 6639B
(2019708)
04.08
Specifications subject to
change without notice.