VeriFone Omni 3200 Installation guide

Omni 3200SE/3210SE
Installation Guide
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VeriFone Part Number 22876, Revision A
Omni 3200SE/3210SE Installation Guide
© 2003 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, SoftPay, and VeriTalk are registered trademarks of VeriFone. Other brand names
or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to Tell_Us_More@VeriFone.com
IMPORTANT NOTICES
Lithium Battery Caution. The Random Access Memory (RAM) in the Omni 3200SE/3210SE terminal is protected by a
lithium battery. Do not, under any circumstances, attempt to replace this battery. Failure to comply may void the
product warranty.
Limited Liability. In no event shall VeriFone be liable for any indirect, special, incidental, or consequential damages
(including damages for loss of business, profits or the like), even if VeriFone or its representatives have been advised
of the possibility of such damages.
VeriFone, Inc.
2455 Augustine Drive
Santa Clara CA 95054-3002
www.verifone.com
VeriFone Part Number 22876, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1
Terminal Overview
CHAPTER 2
Terminal Setup
CHAPTER 3
Specifications
CHAPTER 4
Maintenance
5
5
5
6
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Internal PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Select Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Establish Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Pass-Through Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Optional Swivel Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Install Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect PIN Pad, Smart Card Reader, or Bar Code Wand . . . . . . . . . . . . . 17
Connect Check Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connect Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Perform Power-On Printer Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Use Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
23
23
23
23
23
Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Clean the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
INSTALLATION GUIDE
3
CHAPTER 5
VeriFone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
4
INSTALLATION G UIDE
Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper Roll Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Download Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cables for Optional Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terminal Swivel Stand Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pigtail Cables for Terminals with Swivel Stand. . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
29
29
29
29
29
29
29
30
30
30
30
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone Line Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
32
32
32
33
33
33
33
34
PREFACE
This guide is the primary source of information for setting up and installing the
Omni 3200SE/3210SE terminal.
Audience
Organization
This guide is useful for anyone installing and configuring the Omni 3200SE/3210SE
terminal. Basic description of the terminal features are also provided.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the Omni 3200SE/3210SE
terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the Omni 3200SE/
3210SE terminal. It tells how to select a location, establish power and telephone
line connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
Omni 3200SE/3210SE terminal.
Chapter 4, Maintenance. Explains how to maintain Omni 3200SE/3210SE
terminals.
Chapter 5, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, for
common problems encountered in terminal installation and configuration.
Related
Documentation
To learn more about the Omni 3200SE/3210SE terminal, refer to the following set
of documents, and their associated VeriFone Part Number (VPN):
•
Omni 3200SE/3210SE Certifications and Regulations, VPN - 22874
•
Omni 3200SE/3210SE Quick Installation Guide, VPN - 22875
•
Omni 3200SE/3210SE Installation Guide, VPN - 22876
•
Omni 3200SE/3210SE Programmers Guide, VPN - 22877
•
Omni 3200SE/3210SE Reference Guide, VPN - 22878
•
Omni 3200SE/3210SE Stand Quick Installation Guide, VPN - 22880
INSTALLATION GUIDE
5
P REFACE
Conventions Used in This Guide
Conventions
Used in This
Guide
Table 1
Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms that are cross
referenced.
See Conventions Used in This Guide.
Italics
Italic typeface indicates book titles or
emphasis.
You must install a roll of thermal-sensitive
paper in the printer.
ScreenText format is used while specifying
onscreen text, such as text that would be
entered at a command prompt, or to provide
an URL.
http://www.verifone.com
The pencil icon is used to highlight important
information.
RS232-type devices do not work with the
PIN pad port.
CAUTION
The caution symbol indicates hardware or
software failure, or loss of data.
The terminal is not waterproof or
dustproof, and is intended for indoor use
only.
WARNING
The lighting symbol is used as a warning
when bodily injury might occur.
Due to risk of shock do not use the
terminal near water.
ScreenText - PRE
NOTE
6
Various conventions are used to help quickly identify special formatting. Table 1
describes these conventions and provides examples of their use.
INSTALLATION G UIDE
CHAPTER 1
Terminal Overview
The Omni 3200SE/3210SE terminal is an electronic transaction terminal capable of
gathering and transferring information at high speed. The attractive, ergonomic
design delivers power and usability in a convenient countertop design that offers
versatility, reliability, and low cost of ownership.
Figure 1
Omni 3200SE/3210SE Point-of-Sale Terminal
The Omni 3200SE/3210SE terminal supports many different kinds of business
applications, including:
•
Electronic Point-of-Sale (POS) payment transfer and authorization
•
Credit, debit, and ATM card transactions
•
Check processing
•
Electronic benefit transfers and value-added applications
•
Inventory and process tracking
INSTALLATION GUIDE
7
T ERMINAL O VERVIEW
Features and Benefits
Features and
Benefits
Internal
PIN Pad
8
INSTALLATION G UIDE
Omni 3200SE/3210SE terminals provide the right combination of features and
functions at the right price.
•
Bold design is sleek, stylish, and compact for convenient countertop use.
•
Intuitive ATM-style interface, large 8 line x 21 character backlit display with
split screen capabilities, large keys, and extra-size menu prompts simplify
training and reduce calls to the Help Desk.
•
Quiet, fast integrated high-speed thermal printer simplifies paper loading and
virtually eliminates paper jams.
•
Triple-track, high-coercivity card reader handles most magnetic stripe cards.
•
Dual telephone ports eliminate the expense of a second phone line.
•
Industry-best warranty ensures uncompromising reliability from VeriFone, the
worldwide leader in e-payment.
•
Comprehensive line of VeriFone peripherals, including check readers, smart
card readers, bar code wands, and even external PIN pads, supports almost
any type of point-of-sale transaction.
VeriFone’s Omni 3210SE expands on the Omni 3200SE terminal’s capabilities with
the addition of an internal PIN pad for processing debit, electronic benefits
transfer (EBT), and other PIN-based transactions. This internal PIN pad meets
published 3DES standards for DUKPT and Master/Session key management
schemes and eliminates the need to purchase and connect an external PIN pad,
and also saves valuable countertop space. To help ensure the security of PINbased transactions, the Omni 3210SE incorporates advanced fraud protection and
tamper-resistant features, in addition to widely-used data encryption methods and
key management schemes.
CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedure. You will learn how to:
Select Terminal
Location
Ease of Use
NOTE
Environmental
Factors
•
Select a location and protect the terminal from adverse Environmental
Factors. See Select Terminal Location.
•
Unpack the shipping carton. See Unpack the Shipping Carton.
•
Examine terminal features. See Examine Terminal Features.
•
Establish telephone line connections. See Establish Telephone Line
Connections.
•
Install paper roll in the printer. See Install Paper Roll.
•
Configure optional peripheral devices. See Connect Optional Device(s).
•
Establish power connections. See Connect Terminal Power Pack.
•
Conduct credit/debit transactions. See Use Magnetic Card Reader.
Use the following guidelines to select a location for the Omni 3200SE/3210SE
terminal.
•
Select a location convenient for both merchant and cardholder.
•
Select a flat support surface, such as a countertop or table.
•
Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cable in a walkway or place across a
walkway on the floor.
When using the Omni 3200SE/3210SE terminal with the optional swivel stand,
make sure there is enough space on the countertop or table so that the terminal
can rotate freely.
•
Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•
Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or a motor.
•
Do not use the terminal outdoors.
CAUTION
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust can void any warranty.
INSTALLATION GUIDE
9
T ERMINAL S ETUP
Unpack the Shipping Carton
Electrical
Considerations
WARNING
Unpack the
Shipping
Carton
•
Avoid using this product during electrical storms.
•
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•
Do not use the terminal near water or in moist conditions.
Due to risk of shock or terminal damage, do not use the terminal near water,
including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or
near a swimming pool.
Open the shipping carton and carefully inspect its contents for possible shipping
damage.
Figure 2
Omni 3200SE/3210SE Product Components
1 Remove and inspect the following items (see Figure 2):
•
Omni 3200SE/3210SE terminal
•
Power pack and attached cables
•
Telephone line cord
•
Roll of thermal printer paper
•
Plastic spindle roll
2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
10
INSTALLATION G UIDE
T ERMINAL S ETUP
Examine Terminal Features
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
WARNING
Do not use a terminal that has been damaged or tampered with.
The Omni 3200SE/3210SE terminal is a secure product and any tampering can
cause the terminal to cease to function properly. The terminal comes equipped
with tamper-evident labels that indicate if the terminal case has been opened.
If a label or component appears damaged, please notify the shipping company
and your VeriFone representative or service provider immediately.
Examine
Terminal
Features
Before continuing the installation process, notice the features of the Omni 3200SE/
3210SE terminal (see Figure 3).
CONNECTION PORTS
(BACK PANEL)
INTERNAL THERMAL
PRINTER
PAPER ROLL COVER RELEASE
ATM-STYLE FUNCTION KEYS
LED INDICATOR
PAPER FEED BUTTON
LCD SCREEN
MAGNETIC CARD READER
PROGRAMMABLE FUNCTION KEYS
TELEPHONE-STYLE KEYPAD
COLOR-CODED FUNCTION KEYS
ALPHA KEY
Figure 3
Front Panel
Omni 3200SE/3210SE Terminal Features (Front Panel)
The front panel includes the following features:
•
An LCD screen.
•
Four types of keys:
•
A 12-key, telephone-style keypad.
•
Four ATM-style function keys, labeled F1 to F4, to the right of the LCD
screen.
•
Four unlabeled, programmable function keys above the keypad.
•
Three color-coded function keys to the right of the keypad.
•
An ALPHA key to the right of the keypad.
INSTALLATION GUIDE
11
T ERMINAL S ETUP
Examine Terminal Features
•
A magnetic card reader, built into the right side. The icon at right
shows the proper swipe direction, with the stripe down and facing
inward, toward the keypad.
•
A colored LED (Light Emitting Diode) indicator with the following states:
•
Steady green indicates power is ON.
•
Slow flashing green (roughly one flash per second) indicates no paper in
the printer.
•
Fast flashing green (roughly two flashes per second) indicates a printer
mechanism error.
•
Flashing red indicates the terminal is downloading printer-related files.
•
An internal thermal printer.
•
A paper roll cover release button.
•
A paper feed button.
NOTE
VeriFone ships different variants of the Omni 3200SE/3210SE terminal for different
markets. Your terminal may have a different configuration than the terminal shown
in this guide, but the basic processes remain the same, regardless of terminal
configuration.
Back Panel
Turn the terminal around to view the back panel with the connection ports, under
the paper roll case. Notice the different ports used to connect the Omni 3200SE/
3210SE teminal to a communications line, optional peripheral devices, and the
power supply (see Figure 4).
Figure 4
•
12
INSTALLATION G UIDE
Connection Ports (Back Panel)
Two RJ-11 modular phone jacks can be used to connect the Omni 3200SE/
3210SE terminal to a telephone line:
•
One port can be identified by a Telco icon, shown at right. Use
this port to connect the Omni 3200SE/3210SE terminal directly to
a modular telephone wall jack (refer to Direct Connection).
•
The other port can be identified by a by a Telset icon, shown at
right. Use this port to connect a telephone to the terminal (refer to
Pass-Through Connection).
T ERMINAL S ETUP
Establish Telephone Line Connections
•
•
Two MOD10 modular jacks can be used to connect optional peripheral
devices.
•
Use the RS232 port, icon shown at right, to connect a VeriFone
CR 600 check reader or other peripheral device.
•
Use the bar code and PIN pad port, icons shown at right, to
connect a PIN pad, smart card reader, or bar code wand.
The power connection port uses a round barrel connector with a lock
notch (see Figure 12) to securely connect the terminal to a power
source. This port is identified by the electrical power icon shown at
right.
WARNING
Do not connect the terminal to the power supply until all the peripherals are
attached.
Establish
Telephone Line
Connections
CAUTION
The Omni 3200SE/3210SE terminal can be connected to a telephone line in one of
two ways: direct or pass-through. The relative advantages and disadvantages of
these two types of telephone connections are described below.
Do not string the telephone cord across a walkway or place it so as to interfere in
high-traffic areas.
To reduce the risk of fire, use only No. 26AWG or larger telecommunication line
cord.
Direct Connection
Connect the telephone cord to the communication port on the terminal, then route
it directly to a telephone wall jack (see Figure 5). With a direct connection, the
phone line is dedicated to the terminal, making it possible to perform an electronic
transaction at any time.
Figure 5
Pass-Through
Connection
Direct Connection
Connect the telephone cord to the Telset port on the terminal, then route it to the
RJ-11 jack on a standard telephone (see Figure 6). With a pass-through
connection, the telephone can be used when the terminal is not attempting to
perform a transaction.
INSTALLATION GUIDE
13
T ERMINAL S ETUP
Install Paper Roll
Figure 6
Pass-Through Connection
A pass-through telephone line connection can save the cost of an additional
dedicated or leased line, but there are several disadvantages to using a passthrough connection:
Optional Swivel
Stand
•
Normal calls cannot be made while the terminal is processing a transaction, or
when a remote host computer is dialing in to the terminal.
•
Lifting the telephone handset during a transaction can disrupt the audible data
carrier signal and cause the terminal transaction to fail.
VeriFone produces an optional swivel stand for Omni 3200SE/3210SE terminals
Some terminals come with the swivel stand already attached, with two preinstalled “pigtail” cables to allow convenient connection of the power cable and
telephone line cord without removing the swivel stand.
To set up a direct connection using the pigtail cable:
Install Paper
Roll
14
INSTALLATION G UIDE
•
Insert the connector on one end of the telephone line cord into the modular
RJ-11 female jack on the end of the telephone line pigtail.
•
Insert the connector on the other end of the cord into a nearby RJ-11
telephone wall jack.
•
To configure a pass-through connection for a terminal with attached swivel
stand, the stand must be removed, then re-attached. The procedure for
removing and reattaching the swivel stand is described in the Omni 3200SE/
3210SE Stand Quick Installation Guide, (VPN - 22880).
A fast, quiet thermal printer is built-in to the Omni 3200SE/3210SE terminal.
Before processing transactions that require a receipt or record, you must install a
roll of thermal-sensitive paper in the printer.
T ERMINAL S ETUP
Install Paper Roll
The Omni 3200SE/3210SE printer uses a roll of single-ply, thermal-sensitive paper
58 millimeters (2.25 inches) wide and approximately 25-33 meters (82-108 feet)
long.
WARNING
Low-quality paper may cause the printer to operate poorly. To order high-quality
VeriFone paper, refer to Accessories and Documentation.
CAUTION
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage characteristics
of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges or in the
print area.
To Install a Paper Roll
1 Turn on the terminal. The LED indicator will blink on and off, indicating that the
printer needs paper.
2 Press the button on the side of the terminal to unlatch the paper roll cover,
then rotate the cover up and back (see Figure 7).
Figure 7
Printer Roll Cover Release Button
3 If present, remove a partial roll of paper from the printer tray by lifting it out.
4 For new rolls of paper, loosen the glued leading edge of the paper or remove
the protective strip.
5 Hold the roll so the paper feeds from the bottom of the roll.
6 Optionally, insert the orange plastic spindle into the paper roll.
7 Place the paper roll into the paper roll cradle (see Figure 8).
INSTALLATION GUIDE
15
T ERMINAL S ETUP
Install Paper Roll
Figure 8
Loading Paper Roll
8 Close the paper roll cover by gently pressing directly on the cover until it clicks
shut. Allow a small amount of paper to extend outside the cover (see
Figure 9).
NOTE
To prevent damage to the print roller on the paper roll cover, always close the
cover by gently pressing down on the paper roll cover.
Figure 9
Closing Paper Roll Cover
For paper ordering information, refer to Accessories and Documentation.
16
INSTALLATION G UIDE
T ERMINAL S ETUP
Connect Optional Device(s)
Connect
Optional
Device(s)
CAUTION
The Omni 3200SE/3210SE terminal supports many peripheral devices designed
for use with electronic point-of-sale terminals. Use the two communication ports
on the back panel to connect up to two optional devices. To order cables to
connect peripheral devices, refer to Accessories and Documentation.
Before connecting any peripheral device, remove the power cord from the back of
the terminal and be sure the LED indicator is not lit. Reconnect the power cord
only after finishing connection of peripheral device(s).
For complete information about peripheral installation and use, refer to the user
documentation supplied with those devices.
The following sections discuss the most common optional devices supported by
this terminal.
Table 2
Optional Devices Supported
Optional Device
Connection Port
Bar code
PIN pad
CR 600
RS232
Console
PIN pad
External LAN
RS232
PIN pad
PIN pad
RS232 Electronic Cash Register
RS232
Other optional devices may be supported. For more information, please contact
your VeriFone distributor.
NOTE
Connect PIN Pad,
Smart Card
Reader, or Bar
Code Wand
RS232-type devices do not work with the PIN pad port; PIN pad-type devices do
not work with the RS232 port. If an optional peripheral device does not function
correctly, check the port connection.
To Connect PIN Pad, Smart Card Reader, or Bar Code Wand
1 If necessary, insert the small modular plug on one end of the PIN pad cable
into the PIN pad’s modular jack.
For a bar code wand, connect the converter cable (VPN - 07411-xx) to the bar
code wand cable.
2 If installing a PINpad 101, PINpad 201 or PINpad 1000, position and insert the
grommet to secure the cable connection.
If a cable is not already connected to the smart card reader or PINpad 501,
insert the small modular plug on one end of the interface cable into the
optional device’s modular jack.
3 Insert the larger MOD10 connector on the other end of the PIN pad cable into
the PIN pad port on the terminal’s back panel.
INSTALLATION GUIDE
17
T ERMINAL S ETUP
Connect Optional Device(s)
Figure 10 provides an example of connecting a PINpad 1000 to the Omni
3200SE/3210SE terminal.
Figure 10
Connect Check
Reader
CAUTION
The Omni 3200SE/3210SE terminal supports the CR 600 and CR 1000i VeriFone
check readers. Contact your VeriFone representative or visit the online store at
www.store.verifone.com for information on these devices. Figure 11 provides
an example of a peripheral connection to an RS232 port.
Check readers require a separate power source. Before connecting a check
reader or similar device, remove the power cord from the back of the terminal and
be sure the LED indicator is not lit.
Figure 11
External Printers
Supported
18
INSTALLATION G UIDE
PINpad 1000 Connection
CR 600 Check Reader Connection
Though the Omni 3200SE/3210SE terminal has an internal thermal printer, it may
be more convenient to print larger print runs (for example, daily or weekly reports)
to an external printer.
T ERMINAL S ETUP
Connect Terminal Power Pack
The Omni 3200SE/3210SE terminal supports the P250, P350,P900, and P950
VeriFone external printers. Contact your VeriFone representative or visit the
online store at www.store.verifone.com for information on these devices.
External printer connections are through the same port as check readers (see
Figure 11).
NOTE
Connect Terminal
Power Pack
CAUTION
To connect a Printer 250, a custom interface cable is required. VeriFone publishes
the specifications for this cable in the Omni 3200SE/3210SE Reference Manual
(VPN - 22878).
When finished connecting optional peripheral(s), connect the Omni 3200SE/
3210SE terminal to a power source.
Using an incorrectly rated power supply can damage the terminal or cause it not
to work as specified. Before connecting, ensure that the power supply being used
to power the terminal matches the requirements specified at the back of the
terminal. (see Chapter 3, Specifications, for detailed power supply specifications).
Obtain the appropriately rated power supply before continuing.
1 Insert the round barrel connector (see Figure 12) into the power port,
identified by the icon at right.
NOTE
The round barrel connector on the power pack cable has a plastic lock tab that
secures the power cable to the terminal.
a To lock the connector into the power port, align the plastic lock tab so it
points up. Insert the connector and twist to the left.
b To unlock the connector, twist it to the right.
2 Plug the power pack cable into a wall outlet or surge protector.
Figure 12
Omni 3200SE/3210SE Power Pack Connection
INSTALLATION GUIDE
19
T ERMINAL S ETUP
Perform Power-On Printer Test
WARNING
NOTE
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Also, disconnecting power during a transaction can cause transaction
data files not yet stored in terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
When the terminal has power, the LCD screen lights and the LED indicator
flashes on and off if the printer has no paper, or remains lit if there is paper
loaded.
If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and displays a unique copyright screen. If no application is
loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial
VeriFone copyright screen.
Perform PowerOn Printer Test
After installing a paper roll, perform a quick test to make sure the thermal printer is
operating correctly:
1 Temporarily disconnect the terminal from its power source by removing the
power connector from the power port on the back panel (see Figure 12).
2 Press and hold down the paper feed button, then insert the power connector
into the power port. The printer test starts automatically, and then stops after a
few seconds.
3 When the Omni 3200SE/3210SE terminal initiates its test printout, release the
paper feed button. The complete test printout shows printer information and
repeating character strings of various sizes.
4 After completing the power-on printer test, press the paper feed button to
advance the paper roll a few centimeters (about an inch), then tear off the
printout using the serrated metal tear strip.
20
INSTALLATION G UIDE
T ERMINAL S ETUP
Use Magnetic Card Reader
Use Magnetic
Card Reader
To Conduct a Credit/Debit Card Transaction
1 Position a magnetic card with the stripe facing down and in, toward
the keypad. The icon at right shows the proper swipe direction.
2 Swipe it through the magnetic card reader (see Figure 13).
Figure 13
Using the Magnetic Card Reader
INSTALLATION GUIDE
21
T ERMINAL S ETUP
Use Magnetic Card Reader
22
INSTALLATION G UIDE
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the Omni 3200SE/3210SE terminal.
Power
Power Pack
Omni 3200SE/3210SE terminal: 22 V AC, ~1.6 A or 25.5 V DC, ~1.2 A
For AC power supply:
•
UL, ITE listed, Class 2 LPS power supply
•
Input rated: 120V AC, 60 Hz, 0.6 A
•
Output rated: 22V DC ~2.0 A
For DC power supply:
•
UL, ITE listed, Class 2 LPS switching power supply
•
Input rated: 100 - 240 V ~, 50-60 Hz, 850 mA
•
Output rated: + 24 V DC, 1.5 A
Barrel connector polarity:
Temperature
External
Dimensions
Weight
•
Operating temperature: 0° to 40° C (32° to 104° F)
•
Storage temperature: -18° to + 66° C (0° to 150° F)
•
Relative humidity: 15% to 95%; no condensation
•
Length: 260 mm (10.2 in)
•
Width: 132 mm (5.2 in)
•
Depth: 79 mm (3.1 in)
Terminal unit weight: 0.78 kg (1.7 lb)
Shipping weight: 2.7 kg (6.0 lb)
The shipping weight includes: shipping carton, terminal, power pack, telephone
line cable, paper roll, paper spindle, one Omni 3200SE/3210SE Certifications and
Regulations, and one Omni 3200SE/3210SE Quick Installation Guide.
INSTALLATION GUIDE
23
S PECIFICATIONS
Weight
24
INSTALLATION G UIDE
CHAPTER 4
Maintenance
The Omni 3200SE/3210SE terminal is a secure product with no user-maintainable
parts. Do not attempt to open or repair the terminal.
CAUTION
Clean the
Terminal
Do not, under any circumstances, attempt any service, adjustments, or repairs on
this equipment, other than the simple cleaning processes discussed in Chapter 4.
Instead, contact your local VeriFone distributor or service provider for assistance.
Failure to comply can invalidate the product warranty.
To properly maintain a Omni 3200SE/3210SE terminal, clean it regularly to remove
dust, accumulations of dirt or grease, and fingerprints.
To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
For best results, use a VeriFone Cleaning Kit (refer to Accessories and
Documentation).
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may
deteriorate plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or LCD screen.
Clean the
Printer
Every few months, check and clean the integrated thermal printer:
1 Be sure the terminal is connected to a power source.
2 Open the paper roll cover. See Install Paper Roll.
3 Lift out the paper roll and spindle from the paper roll cradle, if necessary.
4 Tip the terminal and tap it to remove any dirt, dust, or bits of paper present in
the printer compartment.
5 Re-install the paper roll, or install a new roll. See Install Paper Roll.
INSTALLATION GUIDE
25
M AINTENANCE
Clean the Printer
26
INSTALLATION G UIDE
CHAPTER 5
VeriFone Service and Support
For Omni 3200SE/3210SE terminal problems, contact your local VeriFone
representative or service provider.
For Omni 3200SE/3210SE product service and repair information:
Return a
Terminal for
Service
NOTE
•
USA – VeriFone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your VeriFone representative
Before returning the Omni 3200SE/3210SE terminal to VeriFone, obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more Omni 3200SE/3210SE terminals for repair or
replacement (U.S. customers only).
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
CAUTION
Do not, under any circumstances, attempt any service, adjustments, or repairs on
this equipment, other than the simple cleaning processes discussed in Chapter 4.
Instead, contact your local VeriFone distributor or service provider for assistance.
Failure to comply can invalidate the product warranty.
WARNING
This terminal comes equipped with a tamper-evident label. This Tamper Warning
label covers a screw hole on the case bottom and indicates if an unauthorized
party has opened the terminal case. Opening the case will make the terminal
inoperable and void the product warranty!
1 Gather the following information from the printed labels (see Figure 14) on the
bottom of each Omni 3200SE/3210SE terminal to be returned:
•
Product ID, including the model and part number. For example,
“OMNI 3210SE” and “P092-101-10”
•
Serial number (S/N xxx-xxx-xxx)
2 Within the United States, call VeriFone toll-free at 1-800-834-9133.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
INSTALLATION GUIDE
27
V ERI F ONE S ERVICE AND S UPPORT
Return a Terminal for Service
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, fax the list, along with the information
gathered in Step 1, to the MRA department at 727-953-4172.
NOTE
•
Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
•
Include a telephone number where you can be reached, as well as your
fax number.
•
You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each Omni 3200SE/3210SE terminal
returned to VeriFone, even if you are returning several of the same model.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
•
Assigned MRA number(s).
•
VeriFone serial number assigned to the Omni 3200SE/3210SE terminal you
are returning for service or repair (terminal serial numbers are located on
the bottom of the unit (see Figure 14).
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the Omni 3200SE/3210SE terminal).
SERIAL NUMBER
MODEL NUMBER
Figure 14
28
INSTALLATION G UIDE
Information Labels on Terminal Bottom
V ERI F ONE S ERVICE AND S UPPORT
Accessories and Documentation
Accessories
and
Documentation
VeriFone produces the following accessories and documentation for the Omni
3200SE/3210SE terminal, as listed below. When ordering, please refer to the part
number in the left column.
•
VeriFone Online Store at www.store.verifone.com
•
USA – VeriFone Customer Development Center, 1-800-VeriFone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
•
International – Contact your VeriFone representative
NOTE
Cables with -XX part number suffixes have multiple available lengths.
Power Pack
Contact your local VeriFone distributor to determine which power pack fits
your needs.
07096-01G
AC power pack
05790-03
DC power Pack
CRM0039
High-grade thermal printer paper, 58-mm (2.25-inch) width,
25-meter (82-feet) length; single roll
CRM0039-01
CRM0039 in 30-roll bulk package
CRM0040
High-grade thermal printer paper, 58-mm (2.25-inch) width,
33-meter (108.26-feet) length; single roll
Paper Roll Spindle
02117-03
Plastic spindle for 58-mm (2.25-inch) rolls of thermal
printer paper
VeriFone
Cleaning Kit
02746-01
Cleaning kit
Download Cables
05651-xx
MOD10-MOD10 (terminal-to-terminal)
26263-xx
02xxx MOD10-PC DB25F (terminal-to-PC)
26264-xx
02xxx MOD10-PC DB9F (terminal-to-PC)
07041-xx
MOD10-MDIN9 (CR 600/CR 1000i check readers;
P250/P355/P900 external printers)
07411-xx
MOD10-DIN6 (bar code wand)
26519-xx
MOD10-MD8M (P950 external printers)
07042-xx
MOD10-4P4C (all VeriFone PIN pads)
Thermal Printer
Paper
Cables for
Optional
Peripherals
INSTALLATION GUIDE
29
V ERI F ONE S ERVICE AND S UPPORT
Accessories and Documentation
Telephone Line
Cord
00124-03
2.1-meter (7-foot) telephone line cord, silver, with
modular RJ-11 connectors
00124-17
2.1-meter (7-foot) telephone line cord, black, with
modular RJ-11 connectors
Terminal Swivel
Stand Kit
07456-01
Modular swivel stand that attaches to the base of the
Omni 3200SE/3210SE terminal, with installation instructions
Pigtail Cables for
Terminals with
Swivel Stand
21943-04
Power pigtail for terminal AC power connection
05475-01
Telco pigtail for terminal telephone line connection
22874
Omni 3200SE/3210SE Certifications and Regulations
22875
Omni 3200SE/3210SE Quick Installation Guide
22876
Omni 3200SE/3210SE Installation Guide
22877
Omni 3200SE/3210SE Programmers Guide
22878
Omni 3200SE/3210SE Reference Guide
22880
Omni 3200SE/3210SE Stand Quick Installation Guide
Documentation
30
INSTALLATION G UIDE
CHAPTER 6
Troubleshooting Guidelines
This section provides troubleshooting guidelines to help with installation and
configuration of Omni 3200SE/3210SE terminals. If during normal, day-to-day
operation of the Omni 3200SE/3210SE terminal, minor malfunctions occur, please
read through these troubleshooting examples. This section also contains typical
examples of malfunction that can occur while operating the Omni 3200SE/3210SE
terminal and lists steps to take to resolve them.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.
NOTE
CAUTION
Blank Display
The Omni 3200SE/3210SE terminal comes equipped with tamper-evident labels.
The Omni 3200SE/3210SE terminal contains no user serviceable parts. Do not,
under any circumstance, attempt to disassemble the terminal. Perform only those
adjustments or repairs specified in this guide. For all other services, contact your
local VeriFone service provider. Service conducted by parties other than
authorized VeriFone representatives can void any warranty.
Using an incorrectly rated power supply can damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing with
troubleshooting.
When the Omni 3200SE/3210SE terminal LCD screen does not show correct or
clearly readable information:
•
Check all terminal power connections. In particular, verify that the power cable
is rotated to its locked position, as described in Connect Terminal Power
Pack.
•
Check all cable connections and verify that the telephone line is properly
connected.
•
Replace the AC power pack that came with the terminal with a power pack
from a different Omni 3200SE/3210SE terminal. If this test solves the problem,
contact your local VeriFone distributor to obtain a replacement power pack.
•
If the problem persists, contact your local VeriFone service provider.
INSTALLATION GUIDE
31
T ROUBLESHOOTING G UIDELINES
Terminal Does Not Dial Out
Terminal Does
Not Dial Out
Printer Does
Not Print
If the terminal does not dial out:
•
Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cord that connects the terminal with a cord you know is
working correctly.
•
If the problem persists, contact your local VeriFone service provider.
If the printer does not work properly:
•
Check all terminal power connections. The LED indicator must be lit with a
steady green glow.
•
Check that the paper roll cover is properly latched.
•
If the LED indicator is blinking on and off, the printer is out of paper. Open the
paper roll cover and install a new roll of printer paper, as described in Install
Paper Roll.
•
Perform a power-on printer test to make sure the integrated thermal printer is
operating properly. See Perform Power-On Printer Test.
•
If the problem persists, contact your VeriFone distributor or service provider.
WARNING
Low-quality paper may cause the printer to operate poorly. For high-quality
VeriFone paper, refer to Accessories and Documentation.
Peripheral
Device Does
Not Work
If any peripheral device (PIN pad, smart card reader, or bar code wand) does not
work properly:
•
Reinstall the peripheral device, ensuring that the power is off before plugging
in the cable.
•
Check the power cable connection to the peripheral device.
•
Check that the device connected to the serial port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the Omni 3200SE/3210SE terminal
serial port may be defective. Try a different serial cable.
•
If the problem persists, contact your local VeriFone representative.
See also Connect Optional Device(s).
32
INSTALLATION G UIDE
T ROUBLESHOOTING G UIDELINES
Keypad Does Not Respond
Keypad Does
Not Respond
Transactions
Fail To Process
If the keypad does not respond properly:
•
Check the LCD screen. If it displays the wrong character or nothing at all when
keys are pressed, follow the steps outlined in Transactions Fail To Process.
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local VeriFone representative.
There are several reasons why the terminal may not process transactions. Use
the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the Omni 3200SE/3210SE
card reader, the black, magnetic stripe on the card should face down and in,
toward the keypad.
•
Process a transaction manually, using the keypad instead of the card reader.
•
If the manual transaction works, the problem may be a defective card
reader. Contact your VeriFone distributor or service provider.
•
If the manual transaction does not work, proceed to Check Telephone
Line.
Check Telephone Line
•
Disconnect the telephone line from the back of the Omni 3200SE/3210SE
terminal and connect it to a working telephone to check for a dial tone. If there
is no dial tone, replace the telephone cord.
•
If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•
If the telephone line works, contact your local VeriFone representative for
assistance.
INSTALLATION GUIDE
33
T ROUBLESHOOTING G UIDELINES
Telephone Line Connection Problems
Telephone Line
Connection
Problems
34
INSTALLATION G UIDE
•
Check the telephone line cord-to-base connections, and all telephone
connections.
•
Check the telephone line cord.
•
If you are using a pass-through (Telset) connection, check that the telephone
handset is seated properly in its cradle. Also, check the line using another
telephone base unit. If the other telephone works, have the defective
telephone repaired or replaced.
•
If you are using a direct (Telco) connection, check the Telco cord by plugging
it into a working telephone and listening for a dial tone. If this test does not
work, replace the Telco cord.
•
If it is determined that the telephone line is not working, contact your local
telephone company to check the status of the line.
•
If the problem persists, contact your local VeriFone representative for
assistance.
T ROUBLESHOOTING G UIDELINES
Telephone Line Connection Problems
INSTALLATION GUIDE
35
VeriFone, Inc.
2455 Augustine Drive
Santa Clara CA 95054-3002 USA
Telephone: (800) VeriFone (837-4366)
www.verifone.com
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