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INT 3000 Getting Started cover 5/18/07 9:23 AM Page 1
Inter-Tel
®
3000
Getting Started Guide
Inter-Tel 3000
Getting Started Guide
Table of Contents
Inter-Tel 3000
Getting Started Guide
PC MAINTENANCE AND PROGRAMMING SOFTWARE (LOCAL VERSION)................................. 30
Inter-Tel 3000
Getting Started Guide
Guide to System Documentation
The Inter-Tel 3000 is provided with the following range of documentation:
Getting Started Guide
Provides overview of System Programming and Key Features
The Getting Started Guide takes the user through key system programming and enables the user to modify basic system configurations to suit their customer’s business requirements. In addition, it allows a designated
Administrator to configure the system, through key settings and programming elements, enabling a tailored business solution.
Phone Quick Reference Guide
Provides Quick Reference to Key System Features
The Quick Reference Guide is supplied to each telephone each user. It gives basic instructions on how to operate features on digital telephone sets and standard telephones.
Administrator’s Manual
Provides complete detail on System Programming and Features
The Administrator’s Manual is provided on a CD that is supplied with every Inter-Tel 3000 System. This manual provides detailed information on System Programming, Administration and Usage, and provides the system Installer or Administrator with information on configuration of advanced system features.
Broadband Module Manual
Provides complete detail on Broadband Module Programming and Usage
The Broadband Module Manual is provided with each Inter-Tel 3000 Broadband Module Manual, covering
Programming, Administration and Usage of the module. It provides the designated Installer or Administrator with information on configuration of advanced system features.
IP Phone Quick Reference Guide
Provides Quick Reference to IP Phone Features
The Quick Reference Guide is supplied to each IP phone user. It gives instructions on how to install and operate features on the Inter-Tel 3000 IP phone.
Documentation CD
The Documentation CD contains PDF files of the Getting Started Guide, Administrator’s Manual, Phone Quick
Reference Guide, Broadband Module Manual, IP Phone Quick Reference Guide , Essential Programming
Guide, Installation and Maintenance Guide and personal system phone label templates.
1
Inter-Tel 3000
Getting Started Guide
System description
• The Inter-Tel 3000 is an integrated communications system. It supports all your voice call needs as well as an optional integrated data solution that allows multiple simultaneous Internet sessions.
• The Inter-Tel 3000 can accommodate up to 20 Central Office (CO) lines with up to 40 extensions.
System Options
The following options are available for the Inter-Tel 3000:
• Additional extension modules each containing eight extension ports.
• Additional CO line modules, each with two CO Lines, to a maximum of 20 CO lines.
• Optional Broadband module for shared high-speed Internet connections plus 12 IP endpoints.
• Optional Voice Mail module for professional voice services.
• Optional Battery Back-Up module for full system operation in power failure.
• Eight key digital telephone set with full menu display, speakerphone operation and eight programmable keys.
• Sixteen key digital telephone set with full backlit menu display, speakerphone operation and 16 programmable keys. A Direct Station Selection (DSS) unit with an additional 32 programmable keys can be used on up to 8 sixteen key sets.
• Door Phone to facilitate visitor introduction.
Technical Support
If problems persist when installing or servicing Inter-Tel equipment, certified technicians may, while on site and with the proper troubleshooting tools available, contact Inter-Tel’s Technical Support Department at 1-888-
777-EASY (3279).
Emergency Assistance
After office hours and on weekends, call 1-888-777-EASY (3279) and leave your message with the voice mail service. A Technical Support Product Specialist will return your call as soon as possible, usually within an hour. As a backup (e.g., the main number does not answer or you do not receive a call back within an hour), you can call 480-961-0277. Please remember that this is an emergency number for critical system
problems only. Sales questions, equipment orders, etc., can only be handled during normal business hours.
System Programming Notes
The Inter-Tel 3000 may be programmed from either a digital telephone set or from a PC running the
Maintenance and Programming Software application included on the CD supplied with your system. This guide outlines the key elements of System Programming from the digital telephone sets only.
2
Eight key digital telephone set layout
Handset
Mute key
Speaker key/light
Data socket and
Headset socket
(underneath)
Inter-Tel 3000
Getting Started Guide
Volume keys
4 Function keys:
Hold
Program
Message
Directory
Message
Waiting/Ringing
Indicator
Display keys
Scroll/Edit keys
Numeric keypad
Sixteen digital telephone set (with 32 key Console)
Clear key
Programmable Keys
3
Inter-Tel 3000
Getting Started Guide
Explanation of Symbols in this Guide
Specific symbols are used to define particular operations or to highlight important areas as follows:
Caution
Select function
Scroll through menus
Scroll
System Programming
The system may only be programmed from one specific extension, by default this is configured as extension
20, but the programming position can be moved to any extension.
The System Programming is separated into three main blocks:
System
Extension
Lines covers aspects that affect operations across the complete system. covers aspects that may be programmed per extension. covers aspects which affect the Network connections, Incoming and Outgoing Calls, and
Least-Cost Routing configuration.
4
Inter-Tel 3000
Getting Started Guide
Accessing the System Programming
Instruction
From the Programming phone (ext. 20 by default) select the Programming key
Action
Scroll through the menus to find
[System Programming] and select the option
Enter Password
1111 (default)
You are now in the Main Menu for
System Programming and are presented with the following Sub Menus for
Programming Options
The remainder of this document assumes that you have successfully navigated to the System Programming sub menu above.
Press the key for two seconds or hang up to exit the programming mode.
Modified settings are saved automatically.
For more complex settings, please refer to the Administrator’s Manual provided on the CD-ROM packaged with your system.
Menu Display
---PHONE SETUP---
-
Language
-
Auto Answer
-
Key Programming
---PHONE SETUP---
-
System Programming
-
Background Music
-
Exit
-Enter System Password
-Exit
Select Option
-
System
-
Extensions
-
Lines
5
Inter-Tel 3000
Getting Started Guide
Programming System Time & Date
Instruction
From the system programming sub menu select [System]
Select [Time & Date]
Action Menu Display
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Language
-
Time And Date
-
Change Password
Enter Time [HHMM]
Enter Date [MMDDYY]
Set Time HHMM
-
Confirm
-
Exit
Set Date MMDDYY
-
Confirm
-
Exit
Note: The time and date settings are saved automatically, you are then returned to the main programming menu.
6
Inter-Tel 3000
Getting Started Guide
Configuring a Group (Ring/Hunt Group)
Configuring a Group & Assigning extensions
Instruction
From the system programming sub menu select [Lines]
Action
Select
[Group Programming]
Select the group to be programmed
[Scroll if necessary]
Scroll
Select the group type to be programmed
Menu Display
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Equipped Lines
-
Group Programming
-
Incoming Ringing
Select Group
◊
◊
◊
Group 1
Group 2
Group 3
Group 4
Group 5
Group 6
◊
◊
◊
[To select a group(s), select the diamond next to it ]
Select Group Type
-
Ring Group
-
Hunt Group
-
Exit
7
Inter-Tel 3000
Getting Started Guide
Configuring a Group & Assigning extensions [continued]
Instruction
If RING GROUP is selected
Select the extensions to be included in the RING GROUP
Scroll
Action Menu Display
Select Extensions
◊
Ext. 20
◊
◊
Ext. 21
Ext. 22
Ext. 23
Ext. 24
Ext. 25
◊
◊
◊
[To select an extension(s), select the diamond next to it ]
If HUNT GROUP is selected
Select the HUNT GROUP type required
(See next page for Notes on Group
Types)
Select the extensions to be included in the HUNT GROUP
(The order that the extensions are entered into the group determines the order in which they are rung when a call is presented to the group)
Select Hunt Group Type
◊
Linear
◊
◊
Circular
Longest Idle
Enter in Priority Order
◊
◊
Ext. 20
Ext. 21
Ext. 23
◊
Ext. 24
◊
◊
Ext. 22 Ext. 25
◊
[To select an extension(s), select the diamond next to it ]
8
Inter-Tel 3000
Getting Started Guide
Note on groups & group types.
Group programming
•
When assigning extensions within a ring or hunt group, the first eight extensions are included by default in Group 1. The remaining 19 groups contain extension 20 only. The Administrator may select or deselect extensions within a group at any time.
•
Up to 20 groups can be programmed.
•
Up to 16 extensions can be assigned to each group.
•
Extensions can be in multiple groups.
• Groups of different types may be configured in your Inter-Tel 3000 system. When programming a group you will be offered the following options:
Ring Group:
When selected, all phones in the group ring simultaneously for an incoming call.
Hunt Group:
When selected, incoming calls are presented the first available phone in the group depending on the type of hunting selected and the order that the extensions were entered into the group. If the call is not answered at that extension it hunts to the next available extension. The types of hunt group are:
• Linear
Calls are presented to the first available extension in the group. The selection of the extension is determined by the order the extensions are programmed into the group.
• Circular
Calls are presented to the next available extension in the group. The selection of the extension is determined by the order the extensions are programmed into the group.
• Longest Idle
Incoming calls are presented to the extension that has been idle for the longest period of time.
Group names
All groups can be assigned specific names to facilitate ease of programming and system usage.
9
Inter-Tel 3000
Getting Started Guide
Mapping Incoming Calls to a Group [From a CO line]
Instruction
From the System Programming sub menu select [Lines]
Action
Select
[Incoming Ringing]
Select the line for which this rule applies
Scroll
Menu Display
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Equipped Lines
-
Group Programming
-
Incoming Ringing
Select Line
-
Line 1
-
Line 2
-
Door Phone
Select the time when this rule should apply
Select the destination for incoming calls on this line [ Group in this example]
Select the group which is to receive incoming calls on this line during the relevant time period
Scroll
Select Option
-
Day Mode
-
Night Mode
-
Day And Night Mode
Select Destination
-
Extension
-
Group
◊
Auto Attendant
Select Group
◊
◊
◊
Group 1
Group 2
Group 3
Group 4
◊
Group 5
◊
Group 6
◊
[To select a group(s), select the diamond next to it ]
Note: You can map incoming calls on individual lines to be presented to different destinations (Groups,
Extensions, Auto Attendant or Courtesy Service) in day and night modes.
10
Inter-Tel 3000
Getting Started Guide
Configuring Call Restriction Rules
Call Restriction and Tables
Call Restriction allows you to prevent specific extensions from making specific types of calls in Day or
Night Mode. To configure Call Restriction rules, you first set up the rules [CLASS CODES] as described below and then assign the relevant rules to individual extensions.
There are four tables, that can be programmed, and six [CLASS CODES], that can be assigned to an extension as listed below.
Type of Restriction
No restriction
Restricted from calls to codes in Table 2
Restricted from calls to codes in Tables 2 & 3
Allowed internal and emergency calls only
Allowed numbers that can be added to Tables 2 & 3
Restricted Numbers that can be added to Tables 1, 2 &3
Table CLASS Typical
Use
None
2
1
2
All calls allowed
Restrict
International calls
3 3
None
5
6
4
5
6
Restrict National calls
Restrict all calls
Allow these exceptions
Restrict these numbers also
11
Inter-Tel 3000
Getting Started Guide
Setting up Call Restriction Tables
Instruction
From the System Programming sub menu select [System]
Scroll down and select
[Class Codes]
Select the table which is to be programmed
Scroll
Scroll
Action Menu Display
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Caller ID List
-
Class Codes
-
Local Codes
Select Table
-
Table 2
-
Table 3
-
Allowed Table
Enter Index 01 - 50
-
Exit
Enter Index 01 – 50
May be an existing or new index XX
Enter the code and press Confirm
xxxxxxxxxx
-
Any
[See Note below for “Any” option]
-
Confirm
-
Change
Note: The “Any” option is a wildcard entry, which is used to enter the range 1-0, (e.g., entering 403 and then “Any” restricts the range 403-1 to 403-0).
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Inter-Tel 3000
Getting Started Guide
Assigning the Rules to Extensions
Instruction Action Menu Display
From the System Programming sub menu select [Extension]
Select
[Restriction Classes]
Select the time when this rule should apply
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Name Programming
-
Restriction Classes
-
Tone Protect
Select Option
-
Day Class Of Service
-
Night Class Of Service
Select the class rule to be applied
Class 1 to 6
-
Exit
Select Option
-
Class 1 Class 4-
-
Class 2 Class 5-
-
Class 3 Class 6-
Select the extensions to which this rule applies
Note: You can apply the same rule to multiple extensions.
You can apply multiple rules to the same extension.
You can exit the menu at any time and the settings will be saved
Class X day/night
♦
Ext. 20 Ext. 23
◊
◊
◊
Ext. 21
Ext. 22
Ext. 24
◊
Ext. 25
♦
[The selected extension is indicated by
♦ ]
13
Inter-Tel 3000
Getting Started Guide
Configuring Night & Weekend Service
Instruction Action
Menu Display
From the System Programming sub menu select [System]
Scroll down and select
[Night Service]
Program night service Automatic On &
Off times
[Apply Weekend (if required)]
Select the required On Times
Scroll
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Programming Position
-
Night Service
-
Music On Hold
Select Option
-
Automatic On Times
-
Automatic Off Times
-
Weekend Service
Select Option
-
On Time 1
-
On Time 2
Enter the time to be set and then select
Confirm
Select the required Off Times
-
Exit
Set Time [HHMM]
-
Confirm
-
Change
-
Delete
Select Option
-
Off Time 1
-
Off Time 2
-
Exit
Enter the time to be set and then select
Confirm
-
Set Time [HHMM]
Confirm
-
Change
-
Delete
Note: You can apply two sets of times for the Night Service rules to be applied, typically they are used
for lunchtime and out-of-office hours.
Night Service allows you to configure different call routing plans for these time periods.
You may exit the menu at any time and the settings will be saved.
14
Inter-Tel 3000
Getting Started Guide
System Password
Changing the System Password
Instruction
From the System Programming sub menu select [System]
Select
[Change Password]
Select
[System Password]
Enter New Password [xxxx]
4 digit numeric and confirm
Action
Viewing Extension Passwords
Instruction
From the System Programming sub menu select [Extensions]
Scroll down and select
[Examine Passwords]
Scroll
Select the password you want to view
Action
The system mail box password is displayed immediately. For other passwords you are prompted to select the extension.
Note: The “
♦” next to an extension indicates a voice box is enabled for that extension.
Menu Display
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Language
-
Time And Date
-
Change Password
Select Option
-
System Password
-
Speed Dial Password
-
Exit
1111
-
Confirm
-
Change
-
Exit
Menu Display
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Examine Passwords
-
Restrict Use Of PA
-
Port Swapping
Select Option
-
Ext. Lock Password
-
Voice Mail Password
-
System Voice Mail Box
Select Extension
♦
Ext. 20 Ext. 23
◊
♦
◊
Ext. 21
Ext. 22
Ext. 24
◊
Ext. 25
◊
[To select an extension(s), select the diamond next to it ]
15
Inter-Tel 3000
Getting Started Guide
Voice Mail
Configuring the System Voice Mailbox
Note: To utilize the Voice Mail features on the Inter-Tel 3000, you must purchase and install the optional
Voice Mail module.
Instruction Action Menu Display
From the System Programming sub menu select [Lines]
Scroll down and select
[System Voice Mail Box]
Scroll
Select the line(s) which are to be answered by the System Voice Mailbox when it is enabled
-
-
Select Option
System
Extensions
-
Lines
Select Option
-
System Voice Mail Box
-
Exit
System Voice Mail Box
◊
Line 1
◊
Line 2
◊
Line 3
[The selected lines are indicated by a
♦]
Enabling the System Voice Mailbox
Instruction
From extension 20 in idle menu Scroll down and select
[System Voice Mail Box]
Scroll
Action Menu Display
Select Option
-
Night Service
-
System Voice Mail Box
-
Forward
16
Inter-Tel 3000
Getting Started Guide
Assigning Voice Mail extensions
Note: To utilize the Voice Mail features on the Inter-Tel 3000, you must purchase and install the optional
Voice Mail module.
Instruction Action Menu Display
From the System Programming sub menu select [Extensions]
Scroll down and select
[Voice Mail Boxes]
Scroll
Select the type of voice mailbox
Select Option
-
System
-
Extensions
-
Lines
Select Option
- System Speed No Override
- Voice Mail Boxes
- Extension Disconnect
Select Option
- Standard Voice Box
- Information only VB
- Exit
Select the extensions which are to be assigned individual Voice Mailboxes
Select Extension
♦
Ext. 20 Ext. 23
◊
◊
♦
Ext. 21
Ext. 22
Ext. 24
◊
Ext. 25
◊
[To select an extension(s), select the diamond next to it ]
Note: Information only voice mailboxes are used when callers are to be given information only. The option to leave a message is not provided.
17
Inter-Tel 3000
Getting Started Guide
Assigning Voice Mail capacities
Note: The system assigns a limit of 20 messages per mailbox. This can be modified.
Instruction Action Menu Display
From the System Programming sub menu select
[System]
Select Option
-
System
-
Extensions
-
Lines
Scroll down and select
[Voice Mail Capacity]
Scroll
Enter the required number of messages allowed per extension
Select Option
-
Voice Mail Capacity
-
VM Capacity % used
-
Account Codes
Enter VM Cap. 010-100
-
Exit
18
Inter-Tel 3000
Getting Started Guide
Auto Attendant
You can configure the system so that calls are automatically answered and a message returned to the caller. The message can be customized. Callers can dial through this message directly to an extension if they know the extension number. There is an option provided where callers can dial # to access a directory message when the message is programmed.
Calls can be answered immediately by the Auto Attendant or you can decide to allow the calls to ring for a period before they are automatically answered.
Users can dial single digits to access groups. Digits 1-9 access groups 20-12 respectively.
Assigning lines to be answered by the Auto Attendant
Note: To utilize the Auto Attendant features on the Inter-Tel 3000, you must purchase and install the optional Voice Mail module.
Instruction Action Menu Display
From the System Programming sub menu select [Lines]
Select
[Incoming Ringing]
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Equipped Lines
-
G r oup Programming
Select the first CO Line to be answered by the Auto Attendant
-
Incoming Ringing
Select Line
-
Line 1 Line 4
-
-
Line 2 Line 5
-
Select whether you want the Auto
Attendant to Operate all the time (Day and Night Mode) or during the day or the night only.
Select Auto Attendant
-
Line 3
Select Option
Line 6
-
Day Mode
-
Night Mode
-
-
Day and Night Mode
Select Option
-
Extension
[A
♦indicates that Auto Attendant is activated for the line. A
◊ indicates that the Auto Attendant is not activated for the line].
-
Group
◊
Auto Attendant
Note: The group or extension selected to ring for the Line will ring if a caller does not dial an extension number. It will also ring if a caller dials 0.
The default is that the Auto Attendant answers incoming calls immediately. However two timers, one for day mode and the other for night mode, can be set, to allow the calls to ring for a period before they are answered by the Auto Attendant. The timers are “Auto Attendant Day” and “Auto Attendant Night” and are in the “System” sub menu under “Timers”.
19
Inter-Tel 3000
Getting Started Guide
Directory Services
There are two types of Directory Service provided in the system - a Simple Directory Service and a Dial Name
Directory service.
One of these services can be programmed.
Recording a Directory Message, listing the names and extension numbers, provides the Simple Service. Callers can dial through the message to contact the extensions.
The Dial Name service prompts callers to enter the name of the extension they wish to contact. They can scroll up and down through the directory as necessary.
When a directory service is programmed dialing # when listening to the Auto Attendant greeting accesses the directory.
Activating the Simple Directory Service
Instruction Action Menu Display
From the System Programming sub menu select [System]
Scroll down and select
[Change Greetings]
Scroll
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Line Key Light
-
Change Greetings
Scroll down and select
-
Call Logging
Select Option
-
Courtesy Service Night
[Directory Message]
Scroll
-
Directory Message
-
Exit
Note: When a directory message is recorded dialing # when listening to the Auto Attendant greeting replays this message. You can dial through this message.
20
Inter-Tel 3000
Getting Started Guide
Dial Name Directory Service Programming
There are three elements to programming the Dial Name Directory:
- Turn the service on
- Programme the Directory Table
- Each extension records their name in their Voice Mailbox
Turning the Service on and Programming the Directory Table
Instruction
From the System Programming sub menu select [System]
Scroll down and select
[Dial Name Directory]
Scroll down and select
[Dial Name Directory On]
Select
[Directory Table]
Select the extension
Scroll
Enter the name and press “Confirm”.
Note: The name entered here is the extension’s last name. This is the name to be entered by callers when prompted to enter the extension’s last name.
Action Menu Display
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Dial Name Directory
- Exit
Select Option
♦
Dial Name Directory On
◊
Dial Name Directory Off
-
Directory Table
Select Option
♦
Dial Name Directory On
◊
Dial Name Directory Off
-
Directory Table
Select Extension
◊
◊
◊
Ext. 20
Ext. 21
Ext. 22
Ext. 23
◊
Ext. 24
◊
Ext. 25
◊
[To select an extension(s), select the diamond next to it].
Ext.xx
-
Confirm
-
Change
-
Delete
21
Inter-Tel 3000
Getting Started Guide
Speed-Dial Numbers
Programming Personal Speed-Dial numbers
Note: Speed-Dial numbers may be entered from any extension, however the entry of system Speed-Dial numbers is password protected with the Administrator password.
Instruction Action Menu Display
From your digital telephone set select the Directory key
Select [Personal Entries] and enter the index number of the entry you want to enter or change
-
-
--DIRECTORIES--
Personal Speed Dial
System Speed Dial
-
Personal Entries
Enter Spd Index 01-30
-
Exit
Enter the number and press “Confirm”
Enter the name and press “Confirm”
Enter Number
-
Pause Delete
-
-
Confirm
-
Change Exit
-
22
Inter-Tel 3000
Getting Started Guide
Programming System Speed-Dial numbers
Instruction
From your digital telephone set select the Directory Key
Action
Scroll and Select
[System Entries] and
Enter the Speed-Dial Password
(0000 default)
Scroll
Enter the Speed-Dial number index to modify an existing entry or a new index to create a new entry
Enter the number and press “Confirm”
Enter the name and press “Confirm”
Select the outgoing group (normally the first group)
Note: When you use a number in the system Speed-Dial list the call is placed on a free line in the first outgoing group
(Access digit 9). In some cases you may want to use specific lines to be used for particular numbers and in this case you can select a different group for the number.
Menu Display
--DIRECTORIES--
-
Personal Speed Dial
-
System Speed Dial
-
Personal Entries
--DIRECTORIES--
-
System Entries
-
System Service
-
System Sales
Enter SPD Index 001-500
-
Exit
-
Pause Delete
-
-
Confirm
-
Change Exit
-
Select Group
♦
Outgoing group
◊
Outgoing group 2 (760)
◊
Outgoing group 3 (761)
23
Inter-Tel 3000
Getting Started Guide
Power Failure Operation
Your Inter-Tel 3000 is provided with a basic power failure mechanism to allow the system to continue operation in power failure situations.
Your installer will indicate the location of the phones that are automatically connected through to lines when the system power fails. Up to one half of the equipped lines can be used to make and receive calls.
Table 1
Lines Extension
1/2
5/6
9/10
13/14
17/18
19/20
Battery Backup Unit (BBU)
The optional BBU available with the Inter-Tel 3000 will ensure all system configurations can operate to full capacity for a minimum of one hour under normal load conditions.
24
Inter-Tel 3000
Getting Started Guide
Extension Settings
Extension Name & Settings
Note: Each extension on the Inter-Tel 3000 System may be configured with different settings. This section describes how to change the extension names and lists the key settings that may be configured. Please refer to the full Administrator’s Manual for further instructions if required.
Instruction Action Menu Display
From the System Programming sub menu select [Extensions]
Select
[Name Programming]
Select the required extension.
Enter the name and press “Confirm”.
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Name Programming
-
Restriction Classes
-
Tone Protect
Select Extension
◊
◊
Ext. 20
Ext. 21
◊
Ext. 22
Ext. 23
◊
Ext. 24
◊
Ext. 25
◊
[To select an extension(s), select the diamond next to it]
Ext.xx
-
Confirm
-
Change
-
Delete
25
Inter-Tel 3000
Getting Started Guide
Additional Extension Settings
The following parameters may be also be set on an extension-by-extension basis. Refer to the full
“Administrator’s Manual” for detailed programming instructions if required.
20 Hz
This allows the ringing frequency to be changed from 50 to 20 Hz. The default setting is 50 Hz.
Extension Disconnect
No dial tone is supplied to the extension and it cannot be used. This is generally used if an unoccupied office is equipped with a phone that will be
Hot Line
turned on for use at some future date.
Allows an extension to be set to call a pre-programmed number when the extension goes off hook. Typically used for unsupervised reception areas or fax machines.
Individual Caller ID
Lists
Keypad Confirmation
Allows the keypad tones to be switched on/off on an extension-by-extension basis.
Manager/Assistant
The Administrator can decide which extensions have individual Caller ID
Lists.
Allows specific features to be mapped between a manager and assistant for improved functionality.
No Call Logging
Prevents calls to and from this extension being stored in the Station
Message Detail Recorder (SMDR) log.
External Forwarding
This prevents or allows extensions to forward their calls externally. It also allows or prevents an extension from using external transfer or conference with two lines and an extension.
Open Door Restriction
An extension can be restricted from opening the door if a remote door opening system is installed.
Page Protect
Removes an extension from the paging group.
Port Swapping
Allows two extensions to be swapped on the system for administration or programming purposes.
26
Inter-Tel 3000
Getting Started Guide
Restrict use of PA
Prevents an extension from accessing the optional PA system if connected to the system.
Allows the Administrator to swap the ringing cadence used for internal and
Reverse Cadence
external calls.
Set Restriction Classes
Allows Call Restrictions to be placed on an extension-by-extension basis.
Different rules can be applied day and night if required.
Sys Speed-Dial Override Allows an extension to dial a System Speed-Dial number even if the number is normally restricted at that extension.
Tone Protect
Voice Boxes
Allows an extension to be protected from system call waiting tones at all times.
Allows the Administrator to decide which extensions have Voice Mail boxes.
Extension Reset
You can cancel the following if they have been programmed on your set
Do-Not-Disturb, Call Forward, Ring Back, Display Messaging, Reminder
.
Call
27
718
*
719
720
721
Recall 722
723 (180 - 199)
723
*
1
723 * 0
726
727
729
731
732
733
734
735
736
737
738
739
7401 - 7430
7501 - 7530
760 - 769
28
Inter-Tel 3000
Getting Started Guide
Numbering Plan
Listed below is the complete numbering plan for the Inter-Tel 3000 system. This includes all feature activation codes, line access codes and extension numbers.
Inter-Tel 3000 Numbering plan
Code
100 - 109
180 - 189
190 - 199
20 - 29
30 - 39
40 - 49
50 - 59
9
0
702 + Extension lock code
710
712 (1 – 5)
713
714
Feature
Phantom Voice Mail boxes
Groups 1 - 10
Groups 11 - 20
Extensions 1 -10
Extensions 11 -20
Extensions 21 - 30
Extensions 31 - 40
Line access (Line group 1)
Group 11 (Contains extension 20 only in default)
Swap extension
Voice mail box number (Used to forward calls to Voice Mail)
Pick up parked calls (positions 1 to 5)
Extension Lock on / off
Extension Lock Code programming
716
717
Page all digital telephone sets
External Paging answer
Cancel Reminder Call
Return to a call placed on system hold
Call to a PA amplifier
Transfer for Remote Maintenance
Hookflash on CO lines
Log in / Log out of individual hunt groups
Log in to all hunt groups you are a member of
Log out of all hunt groups you are a member of
Call Pick Up external
Call Pick Up group
Operate the doorstrike
Call Forward All Calls
Call Forward When Busy
Call Forward on No Answer
Do-Not-Disturb set / cancel
System Voice Mail box on / off
Night Service on / off
Personal Speed-Dial recall
Personal Speed-Dial programme
Line groups 2 - 11
781- 785
791
792
793
794
795
8001 - 8500
*
Hookflash
Hookflash 1
Hookflash 2
Hookflash 3
Hookflash 5
Hookflash 8
Hookflash 712 (1 – 5)
Hookflash 725
Saved Numbers Redial
Group Forward All Calls
Group Forward On Busy
Group Forward on No Answer
System Speed-Dials
Retrieving Voice Messages
Call hold (Standard phones)
Return and release in two call handling
Return and hold in two call handling
Call conference
Ring back
Forced call waiting
Call park (in positions 1 to 5)
Tone protection
Inter-Tel 3000
Getting Started Guide
29
Inter-Tel 3000
Getting Started Guide
PC Maintenance and Programming Software (Local
Version)
The PC Maintenance and Programming Software enables the system Administrator to program and modify the system configuration through a simple user interface. The application contains extensive Help Files that will guide you through key system settings. The application is installed from the CD-ROM provided with your Inter-Tel 3000 System.
- The application may be run at any time by inserting the CD-ROM and selecting
Start / Programs / Inter-Tel 3000 in the Start Menu on the PC.
- The Administrator’s PC must be connected to the Inter-Tel 3000 using the supplied
Communications cable between the serial port on the PC and the Inter-Tel 3000.
- When the application is running, you must establish a connection to the Inter-Tel 3000 by choosing “Connect”.
Connect
In the following screen [Select Connection Medium], select the settings as shown above using the assigned
COM-port on the PC.
Once the connection is established, you will view information live on the system.
All available settings may be modified or updated without affecting calls in progress on the system.
Once a setting is modified you must send this to the Inter-Tel 3000. This may be done by:
• Selecting “Send Changes” to send all updated fields
• Highlighting particular fields and selecting “Send Selected”
30
Inter-Tel 3000 Getting Started Guide
Issue 4, May 2007
Part number 618.5046
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