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Dell 2300MP Projector
Dell™ 2300MP Projector
Safety Instructions (Read before connecting the projector)
About Your Projector
Installation
Using Your Projector
Troubleshooting
Specifications
Regulatory Notices
Contacting Dell
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your projector.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
©2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; DLP and Texas Instruments are trademarks of Texas Instruments Corporation; Microsoft and Windows are registered trademarks of Microsoft
Corporation; Macintosh is a registered trademark of Apple Computer, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Restrictions and Disclaimers
The information contained in this document, including all instructions, cautions, and regulatory approvals and certifications, is based upon statements provided to Dell by the manufacturer and has not been independently verified or tested by Dell. Dell disclaims all liability in connection with any deficiencies in such information.
All statements or claims regarding the properties, capabilities, speeds, or qualifications of the part referenced in this document are made by the manufacturer and not by Dell. Dell specifically disclaims any knowledge of the accuracy, completeness, or substantiation for any such statements.
July 2004 Rev. A00
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Safety Instructions: Dell 2300MP Projector
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Safety Instructions: Dell™ 2300MP Projector
CAUTION
Use the following safety guidelines to help protect your projector from potential damage and to ensure your own personal safety:
To reduce the risk of fire from the intense light emitted by the lens, do not put any object in front of or near the lens during operation.
Lamp(s) inside this product contain mercury and must be recycled or disposed of according to local, state or Federal Laws. Or contact the electronic industries alliance: www.eiae.org for more information.
The surface beneath the projector might be hot with use. Be careful in handling the unit.
The lamp becomes very hot with use. Do not attempt to replace the lamp after use until the projector has been allowed to cool down for at least 30 minutes, and follow all instructions in "
Changing the
Lamp
Do not touch the bulb or the lamp glass at any time. The bulb may explode due to improper handling, including the touching of the bulb or the lamp glass.
Remove lens cap before turning on projector. Failure to do so may cause the lens cap to reach high temperatures.
To avoid damaging the projector and lamp, allow the cooling fan to run for 2 minutes before turning off the projector.
Do not block the ventilation slots and openings on the projector.
Disconnect the power cord from the electrical outlet if the projector is not used for a long period of time.
Do not use the projector in an extremely hot, cold, or humid environment.
Do not use the projector in areas susceptible to excessive dust and dirt.
Do not use the projector near any appliance that generates a strong magnetic field.
Do not place the projector in direct sunlight.
Do not look into the lens while the projector is on; the bright light may hurt your eyes.
To reduce the risk of fire or electric shock, do not expose the projector to rain or moisture.
To prevent electric shock, do not open or disassemble the projector further than what is needed for lamp replacement.
To avoid damaging the projector, ensure that the zoom lens and elevator foot are fully retracted before moving the projector or placing the projector in its carrying case.
Turn off the projector and disconnect it from the electrical outlet before cleaning it. Use a soft cloth moistened with mild detergent to clean the display housing. Do not use abrasive cleaners, waxes, or solvents.
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Safety Instructions: Dell 2300MP Projector
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About Your Projector: Dell 2300MP Projector
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About Your Projector: Dell™ 2300MP Projector
Features
Equipment
Main Unit
Control Panel
Connection Ports
Remote Control
Features
Single chip 0.7" Texas Instruments DLP™ technology
High contrast, double data rate (DDR) digital micro mirror device
True XGA, 1024 x 768 addressable pixels
4.7 lbs (2.14 kgs) lightweight compact design
2300 ANSI lumens brightness (Max)
2000:1 full on / full off contrast ratio
1.2x manual zoom lens
Built in 2W speaker
Auto image re-sizing (Auto-Sync) to 1024 x 768 full screen with scaling compression compatibility for
UXGA, SXGA+, SXGA, XGA, SVGA, VGA, MAC
Preset and user defined video modes for optimum video and graphic settings
Self-diagnostic for video troubleshooting
State-of-the-art motion adaptive hardware deinterlacing with 3:2 and 2:2 pull down
200-watt user-replaceable UHP 2000-hour lamp
Eco Mode allows end user to extend lamp life to 2500 hours by reducing the lamp wattage and brightness
Full connectivity - Includes PC (VGA), S-Video, Composite Video, Component Video and RS-232 connectors
Monitor loop through to connect to PC monitor
Compatibility with Macintosh® computers
Compatibility with NTSC, NTSC4.43, PAL, PAL-M, PAL-N, SECAM, and HDTV (1080i, 720p, 576i/p,
480i/p)
User-friendly, multi-language on-screen display (OSD)
Advanced electronic keystone correction
User-friendly control panel with backlight
Remote control and Dell drop-tested carrying case included
*Based on ANSI/NAPM IT7.228-1997 tests of 100 units, June 2004, with average ANSI Lumens 2100. Bulb brightness degrades with usage. Dell recommends replacing your bulb after 2000 hours usage.
Equipment
Your projector comes with all the items shown below. Ensure that you have all the items, and
contact Dell
is missing.
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About Your Projector: Dell 2300MP Projector
Main unit 1.8m Power cord
(3.0m in Americas)
1.8m VGA cable
(D-sub to D-sub)
2.0m S-video cable 1.8m USB cable 1.8m Composite Video cable
1.8m D-sub to YPbPr cable 1.8m RCA to Audio cable 1.8m mini pin to mini pin cable
Remote control
Dell 2300MP Projector
User's Guide
Dell 2300MP Projector Quick Start
Card
Warranty Guide
Owner's Manual
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Carrying case
About Your Projector: Dell 2300MP Projector
Batteries (2)
Main Unit
Control Panel
3
4
1
2
5
6
Control panel
Elevator button
Remote control receiver
Lens
Focus ring
Zoom tab
1 Power button
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About Your Projector: Dell 2300MP Projector
7
8
5
6
9
2
3
4
Connection Ports
Source
Keystone adjustment
Resync
Temperature warning light
Lamp warning light
Four directional keys
Keystone adjustment
Menu
1
2
3
4
5
6
7
8
9
IR receiver
VGA out (monitor loop-through)
VGA in (D-sub) connector
USB connector
S-video connector
Composite video connector
Audio input connector
RS232 connector
Kensington lock hole
Remote Control
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About Your Projector: Dell 2300MP Projector
1 Video Mode button
2 Next Page button (page down)
5
6
3
4
7
Menu button
4:3/16:9 (aspect ratio) button
Hide button
Volume button
Keystone Correction button
8
9
Resync button
Source button
10 Four Direction buttons
11 Previous Page button (page up)
12 Power button
13
Light
Battery Disposal: Your projector remote control uses zinc-manganese batteries. If you need to replace the batteries, see your Dell 2300MP Projector Quick Start Card.
Do not dispose of used batteries along with household waste. Contact your local waste
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About Your Projector: Dell 2300MP Projector disposal agency for the address of the nearest battery deposit site.
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Installation: Dell 2300MP Projector
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Installation: Dell™ 2300MP Projector
Connecting the Projector
Powering On/Off the Projector
Adjusting the Projected Image
Changing the Lamp
Connecting the Projector
A. To Computer
1
2
3
Power cord
D-sub to D-sub cable
USB to USB cable
B. To DVD Player: There are three possible methods of connecting to a DVD player.
1. Connecting with component cable:
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Installation: Dell 2300MP Projector
1
2
Power cord
D-sub to HDTV/Component cable
2. Connecting with S-video cable:
1
2
Power cord
S-video cable
3. Connecting with composite cable:
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Installation: Dell 2300MP Projector
1
2
Power cord
Composite video cable
C. Professional Installation Options:
Installation for wired RS232 remote control: There are two possible ways to connect with RS232 cable.
1a) Connection with PC:
1
2
Power cord
RS232 cable
1b) Connection with Commercial RS232 control box:
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Installation: Dell 2300MP Projector
1
2
3
Power cord
RS232 cable
Commercial RS232 control box
Note: RS232 cable not provided by Dell. Consult professional installer for cable and RS232 remote control software.
Refer to
RS232 pin assignment and commands
.
Powering On/Off the Projector
Powering On the Projector
NOTE: Turn on the projector before you turn on the source.
1. Ensure that the lens cap has been removed.
2. Ensure that the power cord and appropriate signal cable(s) are securely connected. The power button light will blink green.
3. Press the power button to turn on the projector. The Dell logo will be displayed for 30 seconds.
4. Turn on your source (computer, notebook, DVD, etc.). The projector automatically detects your source.
If the "Searching for signal..." message appears on the screen, ensure that the appropriate signal cable(s) are securely connected.
If you are connecting multiple sources to the projector simultaneously, press the Source button on the
remote control
control panel
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Installation: Dell 2300MP Projector
1
2
Power button
Lens cap
Powering Off the Projector
DO NOT UNPLUG THE PROJECTOR BEFORE PROPERLY SHUTTING DOWN USING THE FOLLOWING STEPS.
Powering off procedures
1. Press the power button to turn off the projector.
2. Press the power button again. The cooling fans continue to operate for 90 seconds.
3. If the LAMP light is solid orange, replace the lamp.
4. If the TEMP light is solid orange, the projector has overheated. The display automatically shuts down. Turn the display on again after the projector cools down. If the problem persists,
contact Dell
5. If the TEMP light is blinking orange, a projector fan has failed and the projector will automatically shut down. If
contact Dell
.
6. Disconnect the power cord from the electrical outlet and the projector.
7. If you press the power button while the projector is running, the "Power Off the Lamp?" message appears on the screen. To clear the message, press any button on the control panel or ignore the message; the message will disappear after 5 seconds.
Adjusting the Projected Image
Adjusting the Projector Height
To raise the projector:
1. Press the elevator button.
2. Raise the projector to the desired display angle, and then release the button to lock the elevator foot into position.
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Installation: Dell 2300MP Projector
3. Use the tilt adjustment wheel to fine-tune the display angle.
To lower the projector:
1. Press the elevator button.
2. Lower the projector, and then release the button to lock the elevator foot into position.
1
2
3
Elevator button
Elevator foot
Tilt adjustment wheel
CAUTION: To avoid damaging the projector, ensure that the zoom lens and elevator foot are fully
retracted before moving the projector or placing the projector in its carrying case.
Adjusting the Projector Zoom and Focus
1. Rotate the zoom tab to zoom in and out.
2. Rotate the focus ring until the image is clear. The projector focuses at distances from 3.9 ft to 39.4ft (1.2 m to 12 m).
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Installation: Dell 2300MP Projector
1 Zoom tab
2 Focus ring
Adjusting Projection Image Size
Screen
(Diagonal)
Max.
Min.
29.3" (74.4cm)
24.4" (62.0cm)
82.9" (210.6cm)
69.1" (175.5cm)
134.1" (340.6cm) 187.7" (476.8cm) 238.9" (606.8cm) 292.5" (743.0cm)
111.7" (283.7cm) 156.4" (397.3cm) 199.1" (505.7cm) 243.8" (619.3cm)
23.4"X17.6" 66.3"X49.7"
Max.
(WxH)
(59.4cmX44.7cm) (168.4cmX126.2cm)
107.3"X80.4" 150.2"X112.6" 191.1"X143.3" 234.0"X175.5"
(272.5cmX204.2cm) (381.5cmX286.0cm) (485.4cmX364.0cm) (594.4cmX445.8cm)
Screen
Size
19.5"X14.6" 55.3"X41.4"
Min.
(WxH)
(49.5cmX37.1cm) (140.5cmX105.2cm)
89.4"X67.0" 125.1"X93.9" 159.3"X119.5" 195.0"X146.3"
(227.1cmX170.2cm) (317.8cmX238.5cm) (404.6cmX303.5cm) (495.3cmX371.6cm)
Distance
3.9'(1.2m)
* This graph is for user reference only.
11.2'(3.4m) 18.0'(5.5m) 25.3'(7.7m) 32.2'(9.8m) 39.4'(12.0m)
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Installation: Dell 2300MP Projector
Changing the Lamp
Replace the lamp when you see " Lamp is approaching the end of its useful life in
full power operation. Replacement suggested!
" message on the screen by carefully following these instructions. If this problem persists,
contact Dell
CAUTION: The lamp becomes very hot with in use. Do not attempt to replace the lamp after use until the projector has been allowed to cool down for at least 30 minutes.
Lamp Changing Procedure:
1. Turn off the projector and disconnect the power cord.
2. Let the projector cool for at least 30 minutes.
3. Loosen the 2 screws that secure the lamp cover, and remove the cover.
4. Loosen the 2 screws that secure the lamp.
5. Pull up the lamp by its metal handle.
6. Reverse steps 1 through 5 to install the new lamp.
7. Reset the lamp by usage time selecting the left Lamp Reset icon in the OSD
tab.
NOTE: Dell may require that lamps replaced under warranty be returned to Dell. Otherwise, contact your local waste disposal agency for the address of the nearest deposit site.
NOTE: The lamp contains mercury. Disposal of this material may be regulated due to environmental considerations. For disposal or recycling information, please contact your local authorities or the Electronic Industries Alliance: www.eiae.org.
CAUTION: Do not touch the bulb or the lamp glass at any time. The bulb may explode due to improper handling, including the touching of the bulb or the lamp glass.
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Using Your Projector: Dell 2300MP Projector
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Using Your Projector: Dell™ 2300MP Projector
Control Panel
Remote Control
On-Screen Display
Control Panel
Power
See "
Powering On/Off the Projector
Volume
Increase or decrease the speaker volume.
Video Mode
Switch the display mode within PC Mode, Movie Mode, Game Mode, sRGB Mode, User Mode per your preference.
Source
Press to step through Analog RGB, Composite, Component-i, S-video, and Analog YPbPr sources when multiple sources are connected to the projector.
Resync
Press to synchronize the projector to the input source.
Resync will not operate if the
OSD
(On-Screen Display) is displayed.
Menu
Press to activate the
OSD
. Use the directional keys and Menu button to navigate through the OSD.
Four Directional Keys
The four directional keys can be used to toggle through the tabs in the
OSD
Keystone Adjustment
Press or button to adjust image distortion caused by tilting the projector. (±16 degrees)
Remote Control
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Using Your Projector: Dell 2300MP Projector
Power
See "
Power On/Off the Projector
."
Source
Press the Source button to switch between Analog RGB, Digital RGB, Composite, Component-i, S-video, and
Analog YPbPr sources.
Resync
Press Resync to synchronize the projector to the input source.
Resync will not operate if the
OSD
(On-Screen Display) is displayed.
Directional Keys
Use or to select OSD items, use "left" and "right" button to make adjustments.
Hide
Press Hide button to hide the image, press again to resume display of the image.
Video Mode
The Dell 2300MP Micro-projector has preset configurations that are optimized for displaying data (PC Graphics) or video (movies, games, etc.). Press Video Mode button to toggle between PC mode, Movie mode, Game Mode,
sRGB, or User mode (for user to setup and save preferred settings). Pressing the Video Mode button once will show the current display mode. Pressing the Video Mode button again will switch between modes.
Previous Page
Press the Previous Page button to step to previous page.
Next Page
Press the Next Page button to step to next page.
Menu
Press the Menu button to activate the
OSD
. Use the directional keys and Menu button to navigate through the OSD.
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Using Your Projector: Dell 2300MP Projector
4:3/16:9
Press 4:3/16:9 button to switch aspect ratio 1:1, 16:9, 4:3 as described
below
Volume +/-
Press the Vol+ button to increase the volume, press the Vol- button to reduce the volume.
Keystone
Adjusts image distortion caused by tilting the projector. (±16 degrees)
On-Screen Display
The projector has a multi-language On-Screen Display (OSD) that can be displayed with or without an input source present.
The OSD allows you to make image adjustments and change a variety of settings. If the source is a computer, the OSD allows changes to the Computer Image tab. When using a video source, the OSD allows changes to the Video Image tab. The projector automatically detects the source.
When the OSD is on the screen, press or to navigate through the OSD tabs.
Example: All Images--> Computer Image--> Audio--> Management--> Language--> Factory Reset. To make a selection in a tab, press on keypad or "Menu" on remote controller.
Press or to make a selection and adjust the settings by pressing or on keypad or Left and
Right button on the remote controller. When an item is selected, the color of the item will change to dark gray.
To exit the OSD, go to "Exit" tab and press button on keypad or "Menu" on remote controller.
All Images Menu
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Using Your Projector: Dell 2300MP Projector
Brightness
Adjust the brightness of the image.
Press to darken the image.
Press to lighten the image.
Contrast
Control the degree of difference between the brightest and darkest parts of the picture.
Adjusting the contrast changes the amount of black and white in the image.
Press to decrease the contrast.
Press to increase the contrast.
Color Temp.
Adjust the color temperature. With the higher temperature, the screen looks more blue; with the lower temperature, the screen looks more red. User mode activates the values in the "color setting" menu.
Color Setting
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Using Your Projector: Dell 2300MP Projector
This mode allows for manual adjustment of red, green, and blue color settings. Modifying these values will automatically change the color temperature to "user".
Keystone
Adjusts image distortion caused by tilting the projector. (±16 degrees)
Aspect Ratio
Select this function to fit 1:1, 16:9 or 4:3 aspect ratio. In order to use the 1:1 aspect ratio, the input must be a computer signal (through VGA cable) less than XGA (1024 x 768), component 576p/ 480i / 480p, S-Video, or Video (composite). If the input signal is a computer signal greater than XGA or component 1080i / 720p, only 16:9 or 4:3 aspect ratio will be available. When an icon is selected, the color of the icon will change to dark blue.
1:1: The input source will be displayed without scaling.
16:9: The input source will be displayed in wide screen mode (16:9). The source will be scaled to fit the width of the screen.
4:3: The input source will be scaled to fit the screen.
Video Mode
Select this function to optimize the display image for home use (Movie Mode or Game
Mode), conference use (PC Mode) or as user preferable settings (User Mode), or use
sRGB mode for more accurate color representation. When an icon is selected, the color of the icon will change to dark blue. Adjusting the settings of White Intensity or Degamma tab, will select User Mode automatically.
White Intensity
White Intensity can be adjusted between 0 and 10.
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Using Your Projector: Dell 2300MP Projector
Setting 10 will maximize the brightness.
Setting 0 will maximize color reproduction quality.
Degamma
Degamma can be adjusted between 1 and 4. Default setting is 3 (Recommended).
Adjustment of the setting will change the color performance of the display.
Audio Menu
Audio
Volume
Mute
Press to decrease the volume.
Press to increase the volume.
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Using Your Projector: Dell 2300MP Projector
Select the left icon to mute the volume.
Select the right icon to un-mute the volume.
Management Menu
Management
Menu Location
Select the location of the OSD on the screen.
Projection Mode
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Using Your Projector: Dell 2300MP Projector
Front Projection-Desktop
The default setting.
Rear Projection-Desktop
The projector reverses the image so you can project from behind a translucent screen.
Front Projection-Ceiling Mount
The projector turns the image upside down for ceiling-mounted projection.
Rear Projection-Ceiling Mount
The projector simultaneously reverses and turns the image upside down. You can project from behind a translucent screen with a ceiling-mounted projection.
Signal Type
Manually select signal type RGB, YCbCr, YPbPr.
Lamp Hour
Display operating hours since lamp timer reset.
Lamp Reset
Use this function only after a new lamp is installed in the projector. Select the left Lamp
Reset icon (light bulb and arrow under the icon), and press the Enter button to reset the lamp timer.
Power Saving Menu
Power Saving
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Using Your Projector: Dell 2300MP Projector
Use this function to select the power saving delay period. Press "Yes" to go into the "set time" sub menu.
Set Time (Min)
Set the power saving delay period as you prefer. When the projector is not receiving an input signal for the selected period of time, the projector will automatically enter power saving mode, and turn off the lamp. After a one-minute cooling period, the projector will turn back on with detection of an input signal or by pressing the "Power" button. After two hours the projector will turn off and must be turned on by pressing the power button on the control panel or remote.
Auto Source
The projector will always automatically search for available input signals when Auto
Source is On, which is the default setting. Press the Source button with Auto Source
On to automatically search for the next available input signal. Selecting Off will lock on the current input source. Set Auto-Source to Off to step through the different input signals manually.
Eco Mode
Select On to operate the projector in lower power (150 Watts) for providing longer lamp life and quiter operation with dimmer luminance output on the screen.
Select Off to resume the operation in normal power (200 Watts).
Language Menu
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Using Your Projector: Dell 2300MP Projector
Language
Language
Press or to select the preferred language.
Factory Reset Menu
Factory Reset
Select Yes to reset the projector to its factory default settings. Reset items include both computer image and video image settings.
Computer Image Menu
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Using Your Projector: Dell 2300MP Projector
Computer Image-
NOTE: This menu is only available with a computer input signal connected.
Frequency
Change the display data clock frequency to match the frequency of your computer graphics card. If you see a vertical flickering bar, use the frequency control to minimize the bars. This is a coarse adjustment.
Tracking
Synchronize the phase of the signal of the display with that of the graphic card. If you experience an unstable or flickering image, use the Tracking function to correct it. This is a fine adjustment.
NOTE: Adjust the Frequency first and then the Tracking.
Hor. Position (Horizontal Position)
Press to move the image to the left.
Press to move the image to the right.
Ver. Position (Vertical Position)
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Using Your Projector: Dell 2300MP Projector
Press to move the image down.
Press to move the image up.
Video Image Menu
Video Image-
NOTE: This menu is only available with S-video, Video (composite) signal connected.
Saturation
Adjust a video image from black and white to fully saturated color.
Press to decrease the amount of color in the image.
Press to increase the amount of color in the image.
Sharpness
Adjust the sharpness of the image.
Press to decrease the sharpness.
Press to increase the sharpness.
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Using Your Projector: Dell 2300MP Projector
Tint
Adjust the color balance of red and green.
Press to increase the amount of green in the image.
Press to increase the amount of red in the image.
Back to Contents Page
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Troubleshooting: Dell 2300MP Projector
Back to Contents Page
Troubleshooting: Dell™ 2300MP Projector
No image appears on the screen
Partial, scrolling, or incorrectly displayed image
The screen does not display your presentation
Image is unstable or flickering
Image has vertical flickering bar
Image color is not correct
Image is out of focus
The image is stretched when displaying 16:9 DVD
Image is reversed
Lamp is burned out or makes a popping sound
Self-diagnostic for video
The remote control is not operating smoothly or operating in very limited range
If you experience problems with your projector, see the following troubleshooting tips. If the problem persists,
contact
Dell
No image appears on the screen
Ensure that the lens cap is removed and the projector turned on.
Ensure the external graphics port is enabled. If you are using a Dell portable computer, press . For other computers, consult your owner's manual.
Ensure that all the cables are securely connected as described in "
Connecting the
Projector
Ensure that the pins of the connectors are not bent or broken.
Ensure that the lamp is securely installed (see "
Changing the Lamp
Run "Self-diagnostic test" (see "
Self-diagnostic for video
") for preliminary diagnostic on projection problem for video. Ensure that the colors of the test pattern are correct.
Partial, scrolling, or incorrectly displayed image
Press the Resync button on the
remote control
control panel
If you are using a Dell portable computer (for other computers consult your owner's manual):
1. Set the resolution of the computer to XGA (1024 x 768):
1a) Right click on the unused portion of your Windows desktop-» Properties-»
Settings tab.
1b) Verify the "Screen area" slide bar is set to 1024x 768 pixels for the external
Downloaded From projector-manual.com DELL Manuals file:///C|/Venkat%20Shared/Projectors/2300MP/EN/trouble.htm[11/30/2012 2:18:58 PM]
Troubleshooting: Dell 2300MP Projector monitor port.
2. Press .
If you experience difficulty in changing resolutions or your monitor freezes, restart all the equipment and the projector.
The screen does not display your presentation
If you are using a Dell portable computer, press
Image is unstable or flickering
Adjust the tracking in the OSD Computer Image tab.
.
Image has vertical flickering bar
Adjust the frequency in the OSD Computer Image tab.
Image color is not correct
If your graphic card output signal is "sync on Green", and you would like to display VGA at
60Hz signal, please go into "OSD--> Management --> Signal Type" and select "RGB".
Run "Self-diagnostic test" (see "
Self-diagnostic for video
") for preliminary diagnostic on image color problem. Ensure that the colors of the test pattern are correct.
Image is out of focus
Adjust the focus ring on the projector lens.
Ensure that the projection screen is within the required distance from the projector (3.9ft
[1.2m] to 39.4ft [12m]).
The image is stretched when displaying 16:9 DVD
The projector automatically detects 16:9 DVD and adjusts the aspect ratio to full screen with a 4:3 (letter-box) default setting.
If the image is still stretched, adjust the aspect ratio as follows:
If you are playing a 16:9 DVD, select 4:3 aspect ratio type on your DVD player if capable.
If you cannot select 4:3 aspect ratio type on your DVD player, select 4:3 aspect ratio in the
"All Images" menu within the OSD function.
Image is reversed
Select
Management
from the OSD and adjust the projection mode.
Lamp is burned out or makes a popping sound
When the lamp reaches its end of life, it may burn out and may make a loud popping sound. If this occurs, the projector will not turn back on, and will display "Lamp Defective" in
the LCD display until the lamp is replaced. To replace the lamp, see "
Changing the Lamp
Self-diagnostic for video
Dell 2300MP Projector provides self-diagnostic test of the projector video display (for Video,
Downloaded From projector-manual.com DELL Manuals file:///C|/Venkat%20Shared/Projectors/2300MP/EN/trouble.htm[11/30/2012 2:18:58 PM]
Troubleshooting: Dell 2300MP Projector
S-video, Component-i). Use this advanced feature for preliminary self-diagnostic on your projector when encountering a display problem for video.
After turning on the projector, press "+" and "-" buttons on the control panel simultaneously and release the buttons when screen goes blank.
Press "+" and "-" buttons again to exit the diagnostic mode.
While in Self-diagnostic mode, the screen will run a seven-color-cycle test as following:
"Red--> Green--> Blue--> White--> Watchet Blue--> Dark Green--> Yellow." Ensure that the colors of the test pattern are correct. Contact Dell if the colors are not displayed correctly.
The remote control is not operating smoothly or operating in very limited range
The battery may be low. If so, replace with 2 new AA batteries.
Back to Contents Page
Downloaded From projector-manual.com DELL Manuals file:///C|/Venkat%20Shared/Projectors/2300MP/EN/trouble.htm[11/30/2012 2:18:58 PM]
Specifications: Dell 2300MP Projector
Back to Contents Page
Specifications: Dell™ 2300MP Projector
Light Valve
Brightness
Contrast Ratio
Uniformity
Lamp
Number of Pixels
Displayable Color
Color Wheel Speed
Projection Lens
Projection Screen Size
Projection Distance
Video Compatibility
H. Frequency
V. Frequency
Power Supply
Power Consumption
Audio
Noise Level
Weight
Dimensions (W x H x D)
Environmental
Regulatory
Single-chip DLP™ DDR (double data rate) technology
2300 ANSI Lumens (Max)
2000:1 Typical (Full On/Full Off)
80% Typical (Japan Standard - JBMA)
200-watt user-replaceable UHP 2000-hour lamp(up to 2500 hours in eco mode)
1024 x 768 (XGA)
16.7M colors
100~127.5Hz(2X)
F/2.4~2.65, f=28.04~33.59mm with 1.2x manual zoom lens
24.4-292.5 inches (diagonal)
3.9~39.4 ft (1.2m–12m)
NTSC, NTSC 4.43, PAL, PAL-M, PAL-N, SECAM, and HDTV
(1080i, 720p, 576i/p, 480i/p) compatibility
Composite video, Component video and S-video capability
15kHz-70kHz (Analog)
56Hz-85Hz (Analog)
Universal 100-240V AC 50-60Hz with PFC input
250 Watts full power (typical) , 190 Watts in eco mode
1 speaker, 2 Watts RMS
36dB(A) Full-on mode, 33dB(A) Eco-mode
4.7 lbs (2.14 kgs)
External 10.91 x 8.13 x 3.64 ± 0.04 inches (277 x 206.5 x 92.5
± 1mm)
Operating temperature: 5 o
C–35 o
C (41 o
F–95 o
F)
Humidity: 80% maximum
Storage temperature: –20 o
C to 60 o
C (–4 o
F to 140 o
F)
Humidity: 80% maximum
FCC, CE, VCCI, UL, cUL, TüV- GS, ICES-003, MIC, C-Tick,
GOST, CCC, PSB, NOM, TüV-S/Argentina
I/O Connectors Power: AC power input socket
Computer input: one D-sub for analog/component, HDTV input signals
Computer output: one 15-pin D-sub
Video input: one composite video RCA and one S-video
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Specifications: Dell 2300MP Projector
USB input: one USB connector
Audio input: one phone jack (diameter 3.5mm)
One mini-DIN RS232 for wired remote projector control from
PC
RS232 Pin Assignment
RS232 Protocol
Communication Settings
Connection settings
Baud Rate:
Data Bits:
Parity
Stop Bits
Value
19200
8
None
1
Control command Syntax (From PC to Projector)
[H][AC][SoP][CRC][ID][SoM][COMMAND]
Example: power on the projector
Enter the following code: 0xBE 0xEF 0x10 0x05 0x00 0xC7 0xBF 0x11 0x11 0x01 0x00 0x02
Control Commands List
Control
Commands Code
List
Address
(BYTE)
0xefbe 0x10
Size of the
Payload
(WORD)
0x0005
CRC16 for the entire packet
(WORD)
MsG ID
(WORD)
0x3fc0
0xfe00
0xbe01
0xffc3
0xbfc2
0x7e02
0x3fca
0x7fcb
0x3e09
0xffc6
0xbfc7
0x7e07
0x3fc5
0xfe05
0xbe04
0x7fc4
0x1111
MsG size
(WORD)
0x0001
Command code (BYTE)
Command Description
0x01
0x02
0x03
0x04
0x05
0x06
0x07
0x08
0x09
0x0A
0x0D
0x0E
0x0F
0x10
0x13
0x14
Power
Menu
Up
Down
Left
Right
Resync
Source
Volume+
Volume-
Mute
Freeze
Hide
Video Mode
V. Keystone Up
V. Keystone Down
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Specifications: Dell 2300MP Projector
0x7e08
0x3e0c
0xffcc
0xbfcd
0x7e0d
0xbe1f
0x7fdf
0xbfd9
0x7e19
0x3fdb
0xfe1b
0xbe1a
0x7fda
0x3e12
0x7e46
0x17
0x18
0x19
0x1A
0x1B
0x22
0x23
0x2A
0x2B
0x2C
0x2D
0x2E
0x2F
0x30
0xFF
Compatibility Modes
Mode Resolution
XGA
XGA
XGA
*SXGA
*SXGA
*SXGA+
*UXGA
MAC LC13*
MAC II 13*
MAC 16*
MAC 19*
VGA
VGA
SVGA
SVGA
SVGA
SVGA
SVGA
XGA
VGA
VGA
VGA
VGA
VGA
VGA
VGA
640X350
640X350
640X400
640X480
640X480
640X480
640X480
720X400
720X400
800X600
800X600
800X600
800X600
800X600
1024X768
1024X768
1024X768
1024X768
1280X1024
1280X1024
1400X1050
1600x1200
640X480
640X480
832X624
1024X768
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75
60
60
66.66
66.68
74.55
75
70
75
85
60
72
75
85
60
V. Frequency
(Hz)
70
85
85
60
70
85
56
60
72
75
85
(ANALOG)
48.1
46.9
53.7
48.4
56.5
60
68.7
63.98
79.98
63.98
75
34.98
35
49.725
60.24
H. Frequency
(KHz)
31.5
37.9
37.9
31.5
37.9
37.5
43.3
31.5
37.9
35.2
37.9
Aspect ratio (4:3/16:9)
Power OFF
Source-VGA Analog
Source-VGA YPbPr
(480p/576p/720p/1080i)
Source-VGA YCbCr
(480i/576i)
Source-S-Video
Source-Composite
ECO Mode ON
ECO Mode OFF
Auto Source ON
Auto Source OFF
Factory Reset
Lamp Hour
Firmware Version
System status
Specifications: Dell 2300MP Projector
*MAC 1152X870
MAC G4
IMAC DV
640X480
1024X768
* Compressed computer image.
Back to Contents Page
75.06
60
75
68.68
31.35
60
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Regulatory Notices: Dell 2300MP Projector
Back to Contents Page
Regulatory Notices: Dell™ 2300MP Projector
Federal Communications Commission (FCC) Notice (U.S. Only)
FCC Declaration of Conformity
CE Declaration of Conformity for a Class B Digital Device
Canadian Regulatory Information (Canada Only)
EN 55022 Compliance (Czech Republic Only)
VCCI Class 2 Notice (Japan Only)
MIC Notice (South Korea Only)
Polish Center for Testing and Certification Notice
NOM Information (Mexico Only)
Regulatory Listing
Federal Communications Commission (FCC) Notice (U.S. Only)
NOTICE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received including interference that may cause undesired operation.
Instructions to Users: This equipment complies with the requirements of FCC (Federal Communication
Commission) equipment provided that the following conditions are met.
1. Power cable: Shielded power cable must be used.
2. Video inputs: The input signal amplitude must not exceed the specified level.
NOTICE: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
FCC Declaration of Conformity
According to 47 CFR, Part 15 of the FCC Rules
* For the following named product:
Downloaded From projector-manual.com DELL Manuals file:///C|/Venkat%20Shared/Projectors/2300MP/EN/regs.htm[11/30/2012 2:18:59 PM]
Regulatory Notices: Dell 2300MP Projector
DLP Projector
2300MP/DELL CHC7229
* Manufactured at:
Coretronic Corporation
We hereby declare that this device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
* FCC Rules:
* Test site at:
* Responsible Party for Product
Compliance:
Tested to comply with FCC part 15, class B
Advance Data Technology Corporation
No.81-1, Lu Liao Keng, 9 Ling, Wu Lung Tsung, Chiung Lin Hsiang, Hsin Chu
Hsien, Taiwan
Coretronic Corporation
No 11, Li Hsing Rd, Science-Based Industrial Park, Hsinchu, Taiwan
Tel: 886-3-5772000 Fax: 886-3-5790066
* Manufacturer Information:
Coretronic Corporation RD Center
No 11, Li Hsing Rd, Science-Based
Industrial Park, Hsinchu, 300,
Taiwan
Technology Engineering
Associate Vice President
July 01, 2004
Hsinchu, July 01, 2004 Mr. Vincent Lin
CE Declaration of Conformity for a Class B Digital Device
Directives to which conformity is declared:
EMC Directives 89/336/EEC and Amending Directive 92/31/EEC
And
Low Voltage Directive 73/23/EEC
Standards to which conformity is declared
EN55022: 1998+A1:2000, Class B; EN55024: 1998+A1:2001; EN60950: 2000;
EN61000-3-2: 2000; EN61000-3-3: 1995+A1:2001
Manufacturer's Name: Coretronic Corporation
Manufacturer's Address: No 11, Li Hsing Rd, Science-Based Industrial Park, Hsinchu, Taiwan
Importer's Address: Dell Products Europe BV
Raheen Industrial Estate, Limerick, Ireland
Type of Equipment: DLP Projector
Model Number(s): 2300MP
Reference Report Number:
Previously Declared Models:
I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive(s) and standards.
Downloaded From projector-manual.com DELL Manuals file:///C|/Venkat%20Shared/Projectors/2300MP/EN/regs.htm[11/30/2012 2:18:59 PM]
Regulatory Notices: Dell 2300MP Projector
Hsinchu, Taiwan
July 01, 2004 Mr. Vincent Lin Head of RD Center
Canadian Regulatory Information (Canada Only)
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
Note that Industry Canada regulations provided, that changes or modifications not expressly approved by Dell Inc.
could void your authority to operate this equipment.
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du
Canada.
Canada RSS-210/CNR210 (RF Remote Controller)
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that required for successful communication.
The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry
Canada approved the equipment.
EN 55022 Compliance (Czech Republic Only)
This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to
30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices.
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Regulatory Notices: Dell 2300MP Projector
VCCI Class 2 Notice (Japan Only)
This equipment complies with the limits for a Class 2 digital device (devices used in or adjacent to a residential environment) and conforms to the standards for information technology equipment that are set by the Voluntary
Control Council for Interference for preventing radio frequency interference in residential areas.
Class B ITE
MIC Notice (South Korea Only)
B Class Device
Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas.
Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.
The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible.
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Regulatory Notices: Dell 2300MP Projector
A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-89/E-06251.
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM)
Exporter:
Importer:
Dell Inc.
One Dell Way
Round Rock, TX 78682
Dell Computer de México,
Paseo de la Reforma 2620, 11th Floor
Col. Lomas Altas
México DF
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Regulatory Notices: Dell 2300MP Projector
Ship to:
Supply voltage:
Frequency:
Current consumption:
CP 11950
Dell Computer de Mexico,
S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I., Avenida Soles No. 55
Col. Peñon de los Baños, 15520 Mexico, D.F.
> 100–240 VAC
50–60 Hz
3 A
Regulatory Listing
Safety Certifications:
UL 60950 cUL
NOM
CE Mark--EN60950: 2000
IEC 60950:1999
TüV GS
GOST
CCC
PSB
TüV-S
TüV-S/Argentina
EMC Certifications:
FCC Part 15 Class B
CE Mark--EN55022:1998+A1: 2000 Class B, EN55024: 1998+A1:2001, EN61000-3-2: 2000, EN61000-3-
3:1995_A1: 2001
ICES-003
C-Tick
VCCI Class B ITE
MIC
Back to Contents Page
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Contacting Dell
Back to Contents Page
Contacting Dell
To contact Dell electronically, you can access the following websites:
www.dell.com
support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web address for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International
Access Code Country Code
City Code
Department Name or Service Area, Website and E-mail Address
Anguilla
Antigua and Barbuda
Argentina (Buenos Aires)
General Support
General Support
Technical Support and Customer Care
International Access Code:00
Sales
Country Code:54
City Code:11
Tech Support Fax
Customer Care Fax
Aruba
Australia (Sydney)
Website: www.dell.com.ar
General Support
E-mail (Australia): [email protected]
E-mail (New Zealand): [email protected]
International Access
Code:0011
Country Code:61
Home and Small Business
Government and Business
City Code:2
Preferred Accounts Division (PAD)
Area
Code
Customer Care
Corporate Sales
Transaction Sales
Fax
Local Numbers,and
Toll-Free Numbers
toll free:800-335-0031
1-800-805-5924 toll free: 0800 444
0733 toll free: 0810 444
3355
11
4515-7139
11
4515-7138 toll-free:800-1578
1-300-65-55-33 toll free: 1-800-633-
559 toll free: 1-800-060-
889 toll free: 1-800-819-
339 toll free: 1-800-808-
385 toll free: 1-800-808-
312 toll free: 1-800-818-
341
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Contacting Dell
Austria (Vienna)
International Access
Code:900
Country Code:43
City Code:1
Bahamas
British Virgin Islands
Switchboard
Home/Small Business Sales
Home/Small Business Fax
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Website: support.euro.dell.com
E-mail: [email protected]
General Support
Barbados
Belgium (Brussels)
General Support
Technical Support
International Access Code:00
Customer Care
Home/Small Business Sales
Country Code:32
Corporate Sales
City Code:2
Fax
Switchboard
Website: support.euro.dell.com
Bermuda
Bolivia
Brazil
E-mail: [email protected]
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
General Support
General Support
Customer Support, Technical Support
International Access Code:00
Technical Support Fax
Country Code:55
Customer Care Fax
City Code:51
Sales
Website: www.dell.com/br
General Support
Brunei
Country Code:673
General Support
Customer Service (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
Automated Order-Status System Canada (North York,
Ontario)
International Access
Code:011
AutoTech (Automated technical support)
Customer Care Home & Home Office & Small
Business
Customer Care Medium, Large, Commercial,
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01
491 040
01
795676-02
01
795676-05
01
795676-03
0660-8056
01
795676-04
0660-8779 toll-free:1-866-278-
6818
1-800-534-3142
02
481 92 88
02
481 91 19 toll free: 0800 16884
02
481 91 00
02
481 92 99
02
481 91 00
1-800-890-0748 toll free: 800-10-0238 toll free: 0800 90
3355
51 481-5470
51 481-5480 toll free: 0800 90
3390 toll-free:1-866-278-
6820
604 633 4966
604 633 4949
604 633 4955 toll free: 1-800-433-
9014 toll free: 1-800-247-
9362
1-800-847-4096
1-800-326-9463
Contacting Dell
Government (100+ Employees)
Technical Support Home & Home Office & Small
Business
Technical Support Medium, Large, Commercial,
Government (100+ Employees)
Sales (direct-from outside Toronto)
Sales (direct-from within Toronto)
Sales (federal government, education, and medical)
Tech Fax
General Support
Sales, Customer Support, and Technical Support
Cayman Islands
Chile (Santiago)
Country Code:56
City Code:2
China (Xiamen)
Country Code:86
City Code:592
Tech Support website: support.ap.dell.com/china
Tech Support E-mail: [email protected]
Tech Support Fax
Projector Technical Support Phone
Customer Experience
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts North
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts GCP
Large Corporate Account Key Accounts
Large Corporate Accounts Spare Parts
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1-800-847-4096
1-800-387-5757
1-800-387-5752
416-758-2200
1-800-567-7542 toll free: 1-800-950-
1329
1-800-805-7541 toll free: 1230-020-
4823
818-1350 toll free: 800 858
2920 toll free: 800 858
2060 toll free: 800 858
2222 toll free: 800 858
2062 toll free: 800 858
2999 toll free: 800 858
2955 toll free: 800 858
2020 toll free: 800 858
2669 toll free: 800 858
2572 toll free: 800 858
2355 toll free: 800 858
2811 toll free: 800 858
2055 toll-free:800-858-
2628 toll free: 800-858--
2621
Contacting Dell
Colombia
Costa Rica
General Support
General Support
Czech Republic (Prague) Technical Support
International Access Code:00
Customer Care
Fax
Country Code:420
TechFax
City Code:2
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
Denmark (Horsholm) Technical Support
International Access Code:00
Customer Care(Relational)
Home/Small Business Customer Care
Country Code:45
Switchboard (Relational)
Fax Switchboard (Relational)
Switchboard (Home/Small Business)
Fax Switchboard (Home/Small Business)
Website: support.euro.dell.com
Dominica
E-mail Support (portable computers): [email protected]
E-mail Support (desktop computers): [email protected]
E-mail Support (servers):
General Support
Dominican Republic
General Support
Ecuador
El Salvador
Finland (Helsinki)
International Access
Code:990
Country Code:358
City Code:9
General Support
General Support
Technical Support
Technical Support Fax
Relational Customer Care
Home/Small Business Customer Care
Fax
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
France (Paris) (Montpellier)
Home and Small Business
International Access Code:00
Technical Support
Customer Care
Country Code:33
Switchboard
City Code:(1)(4)
Switchboard (calls from outside of France)
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980-9-15-3978
0800-012-0435
02 22 83 27 27
02 22 83 27 11
02 22 83 27 14
02 22 83 27 28
02 22 83 27 11
70230182
70230184
32875505
32871200
32871201
32875000
32875001 toll free: 1-866-278-
6821 toll free: 1-800-156-
1588 toll-free 999-119
01-889-753-0777
09 253 313 60
09 253 313 81
09 253 313 38
09 693 791 94
09 253 313 99
09 253 313 00
0825 387 270
0825 823 833
0825 004700
04 99 75 40 00
Contacting Dell
Sales
Fax (calls from outside of France)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Corporate
Technical Support
Customer Care
Fax
0825 004 700
04 99 75 40 001
0825 004 719
0825 338 339
01 55 94 71 01
Switchboard
Sales
Germany (Langen)
International Access Code:00
Country Code:49
Technical Support
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
Grenada
Guatemala
Guyana
Hong Kong
International Access
Code:001
Country Code:852
01
01
55 94 71 00
55 94 71 00
06103 766-7200
0180-5-224 400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
Website: support.euro.dell.com
E-mail: [email protected]
General Support
General Support
General Support
Technical Support (Dimension™ and Inspiron™ )
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
Customer Service (non-technical, post-sales issues)
06103 766-7000 toll free:1-866-540-
3355
1-800-999-0136 toll free:1-877-440-
6511
296-93188
296-93191
800-93-8291
Transaction Sales
Large Corporate Accounts HK
Large Corporate Accounts GCP HK
Technical Support
India
Ireland (Cherrywood)
Sales
Ireland Technical Support
International Access Code:16
UK Technical Support (dial within UK only)
Home User Customer Care
Country Code:353
Small Business Customer Care
Corporate Customer Care
UK Customer Care (dial number within UK only)
Ireland Sales
UK Sales (dial within UK only)
01
01
0870
01
0870 toll free: 800 96 4109 toll free: 800 96 4108 toll free: 800 90 3708
1600-33-8045
1600-33-8044
1850 543 543
1870 908 0800
01 204 4095
204 4444
204 4003
906 0010
204 4444
907 4000
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Contacting Dell
Sales Fax
Fax
Switchboard
Website: support.euro.dell.com
Italy (Milan)
E-mail: [email protected]
Home and Small Business
International Access Code:00
Technical Support
Customer Care
Country Code:39
Fax
City Code:2
Switchboard
Jamaica
Japan (Kawasaki)
International Access
Code:001
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Corporate
Technical Support
Customer Care
Fax
Switchboard
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
General Support (dial from within Jamaica only)
Web site: support.jp.dell.com
Technical Support
Country Code:81
Korea (Seoul)
Technical Support Outside of Japan
Customer Care
Technical Support
International Access
Code:001
Sales
Country Code:82
City Code:2
Customer Service (Penang, Malaysia)
Latin America
Customer Service (Seoul, Korea)
Fax
Switchboard
Customer Technical Support (Austin, Texas,
U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
Sales Fax (Austin, Texas, U.S.A.)
01 204 0144
01 204 5960
01 204 4444
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
02 577 826 90
02 577 825 55
02 577 035 30
02 577 821
1-800-404-9205
44 toll free: 0120-981-
690
44 556-3468
44 556-4240 toll free: 080-200-
3800 toll free: 080-200-
3600 toll free: 604-633-
4949
080-200-3800
2194-6202
2194-6000
512 728-4093
512
512
512
728-3619
728-3883
728-4397
512 728-4600 or 728-
3772
02 481 92 88 Luxembourg International Technical Support (Brussels, Belgium)
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Contacting Dell
Access Code:00 Country
Code:352
Macao
Country Code:853
Malaysia (Penang)
Home/Small Business Sales (Brussels, Belgium)
Corporate Sales (Brussels, Belgium)
Customer Care (Brussels, Belgium)
Switchboard (Brussels, Belgium)
Fax (Brussels, Belgium)
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Service (Penang, Malaysia)
Transaction Sales
Technical Support
International Access Code:00
Customer Service
Country Code:60
City Code: 4
Mexico
International Access Code:00
Country Code:52
Montserrat
Transaction Sales
Corporate Sales
Customer Technical Support
Sales
Customer Service
Main
General Support toll free: 080016884
02 481 91 00
02 481 91 19
02 481 91 00
02 481 92 99 toll free: 0800 582
4
604 633 4949 toll free: 0800 581 toll free: 1 800 888
298
633 4949 toll free: 1 800 888
202 toll free: 1 800 888
213
001-877-384-8979 or
001-877-269-3383
50-81-8800 or 01-
800-888-3355
001-877-384-8979 or
001-877-269-3383
50-81-8800 or 01-
800-888-3355 toll free:1-866-278-
6822
001-800-882-1519
20 674 4500
20 674 5500
20 674 4775
20 674 4200
Netherlands Antilles
Netherlands (Amsterdam)
General Support
Technical Support
International Access Code:00
Home/Small and Medium Business
Home/Small and Medium Business Fax
Country Code:31
City Code:20
Home/Small and Medium Business Customer
Care
Corporate
Corporate Fax
Corporate Customer Care
Website: support.euro.dell.com
New Zealand
E-mail: support.euro.dell.com/nl/nl/emaildell/
E-mail (New Zealand): [email protected]
E-mail (Australia): [email protected]
Home and Small Business
Government and Business
Sales
20 674 5000
20 674 4779
20 674 4325
0800 446 255
0800 444 617
0800 441 567
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Contacting Dell
Nicaragua
Norway (Lysaker)
Fax
General Support
Technical Support
International Access Code:00
Relational Customer Care
Home/Small Business Customer Care
Country Code:47
Switchboard
Fax Switchboard
Website: support.euro.dell.com
E-mail Support (portable computers): [email protected]
E-mail Support (desktop computers): [email protected]
E-mail Support (servers): [email protected]
Panama
Peru
Poland (Warsaw)
International Access
Code:011
Country Code:48
General Support
General Support
Customer Service Phone
Customer Care
Sales
Switchboard
Customer Service Fax
Reception Desk Fax
22
22
22
22
22
22
0800 441 566
001-800-220-1006
671 16882
671 17514
231 62298
671 16800
671 16865
001-800-507-0962
0800-50-669
57 95 700
57 95 999
57 95 750
57 95 999
57 95 806
57 95 998
Portugal
International Access Code:00
Country Code:35
Puerto Rico
St. Kitts and Nevis
St. Lucia
St. Vincent and the
Grenadines
Singapore (Singapore)
International Access
Code:005
Country Code:65
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
Sales
35 800 834 077
800 300 415 or 800
834 075
800 300 410 or 800
300 411 or 800 300
412 or 121 422 07 10
35 121 424 01 12
1-800-805-7545
Fax
E-mail: support.euro.dell.com/es/es/emaildell/
General Support
General Support
General Support
General Support
Technical Support
Customer Service (Penang, Malaysia)
Transaction Sales toll free:1-877-441-
4731
1-800-882-1521 toll free:1-877-441-
4740 toll free: 800 6011
051
604 633 4949 toll free: 800 6011
054
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Contacting Dell
South Africa
(Johannesburg)
International Access
Code:09/091
Country Code:27
City Code:11
Southeast Asian/Pacific
Countries
Spain (Madrid)
Sweden (Upplands Vasby)
International Access Code:00
Country Code:46 City Code:8
Switzerland (Geneva)
Corporate Sales
Technical Support
Customer Care
Sales
Fax
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)
Home and Small Business
International Access Code:00
Technical Support
Country Code:34
Customer Care
Sales
City Code:91
Switchboard
Fax
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Corporate
Technical Support
Customer Care
Switchboard
Fax
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Technical Support
Relational Customer Care
Home/Small Business Customer Care
Employee Purchase Program (EPP) Support
Fax Technical Support
Sales
Website: support.euro.dell.com
E-mail: [email protected]
E-mail Support for Latitude™ and Inspiron™:
E-mail Support for OptiPlex: [email protected]
E-mail Support for Servers: [email protected]
Technical Support (Home and Small Business)
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011
604 toll free: 800 6011
053
709 7700
633-4810
91 902 100 130
91 902 118 540
91 902 118 541
91 902 118 541
91
91
91
91
91
902 118 539
902 100 130
902 118 546
722 92 00
722 95 83
08 590 05 199
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
08 590 05 185
22 0844 811 411
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Contacting Dell
International Access Code:00
Technical Support (Corporate)
Customer Care (Home and Small Business)
Country Code:41
Customer Care(Corporate)
City Code:22
Switchboard
Fax
Website: support.euro.dell.com
Taiwan
E-mail:[email protected]
E-mail for French-speaking HSB and Corporate
Customers:
support.euro.dell.com/ch/fr/emaildell/
Technical Support (portable and desktop computers)
International Access
Code:002
Technical Support (Servers)
Country Code:886
Transaction Sales
22 0844 822 844
22 0848 802 202
0848 821 721
22 799 01 01
22 799 01 90
Thailand
International Access
Code:001 Country Code:66
Corporate Sales
Technical Support
Customer Service (Penang, Malaysia)
Sales
Trinidad and Tobago
General Support
Turks and Caicos Islands
General Support
U.K. (Bracknell)
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
International Access Code:44
Technical Support (Direct/PAD and general)
Country Code:44
Global Accounts Customer Care
Uruguay
Corporate Customer Care
Preferred Accounts (500-5000 employees)
Customer Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
Home/Small Business Sales
Home/Small Business Customer Care
Corporate/Public Sector Sales
Website: support.euro.dell.com
Customer Care website:
dell.co.uk/lca/customerservices
E-mail: [email protected]
General Support toll free: 00801 86
1011 toll free: 0080 60
1256 toll free:0800 651 228 or 0800 33 556 toll free: 0080 651
227/ 0800 33 555 toll free: 088 006 007
604 633 4949 toll free: 088 006 009
1-800-805-8035 toll free:1-866-540-
3355
0870 908 0500
0870 908 0800
01344 373 185 or 373 186
0870 908 0500
01344 373 196
01344 373 193
01344 373 199
01344 373 194
0870 907 4000
0870 906 0010
01344 860 456 toll free:000-413-598-
2521
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Contacting Dell
U.S.A. (Austin, Texas)
International Access
Code:011
Country Code:1
U.S. Virgin Islands
Venezuela
Back to Contents Page
Automated Order-Status System
AutoTech (portable and desktop computers)
Projectors Technical Support
Customer Service
Dell Sales
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
General Support
General Support toll free: 1-800-433-
9014 toll free: 1-800-247-
9362 toll free: 1-877-459-
7298 toll free: 1-800-624-
9897 toll free: 1-800-289-
3355 or toll free: 1-
800-879-3355 toll free: 1-888-798-
7561 toll free: 1-800-671-
3355 toll free: 1-800-357-
3355 toll free: 1-800-247-
4618 toll free: 1-800-727-
8320 toll free: 1-877-
DELLTTY (1-877-
335-5889)
1-877-673-3355
8001-3605
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