MFC8870DW Vista Network Connection Repair Instructions

MFC8870DW Vista Network Connection Repair Instructions
Difficulty printing from your PC can occur for various reasons. The most common reason a networked Brother
machine may stop printing, is because the connection between the computer and the Brother machine is lost.
This can occur as a result of wrong settings or configuration of the printer driver. There are several basic
troubleshooting steps you can take to resolve this issue.
Ensure that you are logged in with Admin rights. For troubleshooting purposes, disable any firewall programs
that are running. Once you are able to print, enable your firewall again.
PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS
1. If the LCD screen is blank, then the Brother machine is not powered on. Verify that it is plugged into
a working outlet and any power switches are turned to the ON position.
2. Check the LCD screen for any error messages. An example would be -Paper Jam- or -Ink/Toner
Empty-. If the LCD screen shows an error, troubleshoot to clear the issue indicated.
PART 2: CYCLE THE POWER TO THE BROTHER MACHINE AND ATTEMPT A TEST PRINT
1. Turn off the Power to the Brother machine. Note: Depending on your model, you may have to
disconnect the power cord from the receptacle.
2. Leave the power off for 15 seconds then turn the Brother machine back on.
3. On the computer, click on WINDOWS/START
4. In the Start Search line type: CONTROL PRINTERS and press ENTER. (Note: There are other
acceptable ways to enter the Printers folder).
5. Right-click on the Brother machine and select PROPERTIES. If the driver is not installed, continue to
PART 10.
6. On the GENERAL TAB, click the PRINT TEST PAGE button. If the test page prints, continue to PART 3.
If the test page does not print, go to PART 4.
PART 3: VERIFY THE MACHINE’S FIRMWARE VERSION
1. Press the * and # (asterisk and pound) buttons simultaneously.
2. The firmware version is displayed on the on upper left corner of the LCD panel.
3. The letter showing in the first or second location from the left represents the firmware version of the
unit.
4. Verify that the machine’s firmware version is at least:
a. MFC8870DW: Version F
5. If the firmware version is not at least the specified version, update the firmware, and log this call with
call code YA89. For firmware instructions, refer to the solution:
a. MFC8870DW: How do I update the firmware of my Brother machine using Windows?
PART 4: VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT
1. Verify that there is no Ethernet cable connected between the Brother machine and the router or
access point.
2. Press MENU, 6 (LAN), 2 (WLAN), 3 (WLAN STATUS), 1 (STATUS)
3. Ensure that the Brother machine has an active wireless connection. If the connection is not active,
please refer to the solution:
1
© 1995 - 2010 Brother International Corporation
www.brother-usa.com
MFC8870DW Vista Network Connection Repair Instructions
a.
How do I install the in-box drivers provided with Windows Vista using a wireless network
connection? Click Here
b.
How do I download and install the full driver and software package for Vista using a wireless
network connection? Click Here
PART 5: VERIFY THAT THE PRINTER DRIVER IS INSTALLED
1. On the computer click WINDOWS/START.
2. In the Start Search line type: CONTROL PRINTERS and press ENTER.
3. Verify that the Brother printer is in the list. If the Brother printer is listed, continue to PART 6. If
the Brother printer is not listed, the driver may not be installed properly. Go to PART 10.
PART 6: VERIFY THAT THE BROTHER PRINTER IS SET AS DEFAULT
This is especially important if you use the print icon to print from within applications. If the Brother
printer is set as the default printer, it will have a check mark in front of the icon. To set your Brother
machine as the default printer, RIGHT CLICK on the Brother printer and select SET AS DEFAULT
(PRINTER).
PART 7: VERIFY THAT THE PRINTER STATUS IS READY AND THE PRINT QUEUE IS EMPTY
1. Click on WINDOWS/START
2. In the Start Search line, type: CONTROL PRINTERS and press ENTER.
3.
Locate the Brother printer in the list and hover your mouse over the Brother Printer icon. Below is
an example of what you may see:
Printer Status: Ready (Could also state: OFFLINE or PAUSED-OFFLINE)
Documents: 0 (Could be any number)
4. If there are any documents waiting in the queue, right-click on the Brother Printer and select
CANCEL ALL DOCUMENTS.
5. If the status states: OFFLINE, right-click on the Brother Printer and check USE PRINTER
ONLINE.
6. If the status states: PAUSED, right-click on the Brother Printer and check RESUME PRINTING.
PART 8: ATTEMPT A TEST PRINT
1. Attempt to print a test page to determine if the issue has been resolved.
2. While in the Printers folder, right click on the Brother driver and left click on PROPERTIES.
3. On the GENERAL TAB, Click PRINT TEST PAGE. If the test page prints, then the issue is resolved.
If the test page does not print, click OK and close the PRINTER PROPERTIES window and continue
to the next step.
4. Right click on the printer, then left click on CANCEL ALL DOCUMENTS. Once the documents are
cleared, continue to PART 9 to verify the driver port.
PART 9: CONFIGURE THE DRIVER PORT SETTINGS:
1. Print the Network Configuration report:
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© 1995 - 2010 Brother International Corporation
www.brother-usa.com
MFC8870DW Vista Network Connection Repair Instructions
a.
b.
c.
d.
On the Brother machine press MENU
Press 5 (PRINT REPORTS)
Press 6 (NETWORK CONFIG)
Press START. A network configuration report will print. Locate the IP address of your Brother
machine on this list. It will be displayed as XXX.XXX.XXX.XXX.
2. Obtain the computer’s IP Address:
a.
b.
c.
d.
Press the WINDOWS/START button.
In the Start Search line type CMD and press ENTER.
On the command prompt line type IPCONFIG and press ENTER
Locate the line labeled IPv4 Address and note the IP address of the PC. If you do not receive an IP
address, this indicates that there is a problem with your computer’s network connection. Try
restarting the computer, and completing PART 9 again. If you still do not receive an IP address
contact your router manufacturer or network administrator for support.
3. PING the Brother machine:
a.
b.
c.
d.
e.
Press the WINDOWS/START button.
In the Start Search line type CMD and press ENTER.
Type: PING xxx.xxx.xxx.xxx (Where xxx.xxx.xxx.xxx is the Brother machine’s IP Address
noted in PART 9-1.)
Press ENTER on your keyboard. The computer will ping, or try to communicate, with the
Brother machine. When completed, you will receive the PING STATISTICS.
If the number of packets sent DOES NOT equal the number of packets received, then there is
a communication problem between the Brother machine and the Computer. Attempt to
reestablish communication by completing the following steps:
i.
ii.
iii.
iv.
v.
vi.
vii.
viii.
f.
g.
h.
Set boot method to Auto. This is necessary so that the Brother machine can attempt
to obtain a valid IP address from your router or access point.
On the Brother machine press MENU
Press 6 (LAN).
Press 2 (WLAN)
Press 1 (TCP/IP)
Press 1 (BOOT METHOD)
Scroll with the up or down arrow to AUTO and press OK. The LCD should display
ACCEPTED for a few seconds. Then press STOP/EXIT to return to the main LCD
screen.
Turn off the Brother machine, wait approximately 30 seconds and power the machine
back on. Complete PART 9 again.
If the number of packets sent equals the number of packets received, then this indicates
there is communication between the Brother machine and the Computer. Continue to the next
step.
On the command prompt line type: CONTROL PRINTERS. Press ENTER on your keyboard.
The Printers folder will open.
Right click on the Brother driver and left click on PROPERTIES. The Brother printer driver
properties screen will now appear.
4. Click the PORTS tab.
a.
b.
You will see a list of the available communication ports on your PC (Ex: LPT1:, LPT2:, COM1:,
ETC) Scroll down the list and you will see the current network port of your printer. Click on
CONFIGURE PORT.
When the CONFIGURE PORT screen appears compare the IP address or Node Name with the
IP address or Node Name listed on the network configuration page printed in PART 9-1. If you
receive an error and cannot configure the port, close the error and continue to STEP 4-k.
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© 1995 - 2010 Brother International Corporation
www.brother-usa.com
MFC8870DW Vista Network Connection Repair Instructions
c.
If the IP address or Node Name is different continue to the next step. If the IP address or
node name is not different this issue is likely caused by other connectivity problems or
machine errors. Continue to PART 10 to reinstall the drivers.
d. In the PRINTER NAME OR IP ADDRESS area enter the IP address or Node Name listed on
the network configuration page.
e. Click OK and this will return you back to the PRINTER PROPERTIES page.
f. Click on the GENERAL TAB.
g. Click PRINT TEST PAGE.
h. A test page should now print correctly. If the test page does not print, click OK and close the
PRINTER PROPERTIES window. Right click on the printer, then left click on CANCEL ALL
DOCUMENTS.
i. Right click on the Brother driver and left click on PROPERTIES. The Brother printer driver
properties screen will now appear.
j. Click the PORTS Tab.
k. Click ADD PORT.
l. Choose STANDARD TCP/IP PORT then click NEW PORT. The Standard TCP/IP Printer Port
Wizard will appear.
m. Click NEXT.
n. In the field labeled PRINTER NAME OR IP ADDRESS, type the IP address of your Brother
machine from the Network Configuration sheet you printed in PART 9-1. Click NEXT.
o. A screen will appear with information about your Brother machine. The adapter type should
state: Brother Print Server (Note: it may be worded differently, but it should indicate
communication with the Brother machine). Click FINISH.
p. Click CLOSE.
q. Click APPLY. Click the GENERAL TAB.
r. Click PRINT TEST PAGE then click OK. A test page should now print correctly. If the test
page does not print, close the PRINTER PROPERTIES window. Right click on the printer,
then left click on CANCEL ALL DOCUMENTS. Continue to PART 10 to reinstall the drivers.
PART 10: UNINSTALL AND REINSTALL THE BROTHER DRIVERS
There may be a problem with incomplete, or improper driver installation. To resolve this issue you
may need to uninstall and reinstall the drivers. Please refer to one of the following steps
depending on which type of drivers you originally installed.
1. If you installed the Full Driver and Software Package:
a.
b.
c.
d.
e.
2.
Click WINDOWS/START -> ALL PROGRAMS -> BROTHER -> UNINSTALL
If asked to grant permission, click CONTINUE.
A Brother MFL-PRO Uninstaller will appear. Click OK. The un-installation will begin.
Once the software has been uninstalled, choose Yes, I want to restart my computer now and
click FINISH.
Once the computer restarts, you can reinstall the software. To reinstallation instructions refer
to the solution: How do I download and install the full driver and software package for Vista
using a wireless network connection?
If you installed inbox drivers only complete the following steps:
a.
b.
c.
d.
e.
On the computer click WINDOWS/START.
In the Start Search line type: CONTROL PRINTERS and press ENTER.
Right click on the Brother driver and select DELETE.
When asked to confirm deletion, click YES.
For reinstallation instructions, refer to the solution: How do I install the in-box drivers
provided with Windows Vista using a wireless network connection?
These steps will help determine if the issue is specific to this computer. If you can print from other
computers, then contact your computer manufacturer or network administrator for assistance
troubleshooting this specific computer.
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© 1995 - 2010 Brother International Corporation
www.brother-usa.com