User's manual | Citizen CLP-7201e User`s manual

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User's manual | Citizen CLP-7201e User`s manual | Manualzz

U

SER

S

M

ANUAL

Thermal Transfer Bar Code Printer

CLP-7201e

CLP-7202e

FCC COMPLIANCE STATEMENT

FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

COMPLIANCE STATEMENT

FOR EUROPEAN USERS

CE marking shows conformity to the following criteria and provisions:

Low Voltage Directive (73/23/EEC)/EN60950

EMC Directive (89/336/EEC)/EN55022, EN55024, EN61000-3-2

& EN61000-3-3

Before Operation

1

Before Operation

EMI COMPLIANCE STATEMENT

FOR CANADIAN USERS

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. This digital apparatus does not exceed the

Class A limits for radio noise emissions from digital apparatus set out in the Radio

Interference Regulations of the Canadian Department of Communications. This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

・ Reorient or relocate the receiving antenna.

・ Increase the separation between the equipment and receiver.

・ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

・ Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Use shielded cables to connect this device to computers.

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.

ETAT DE CONFORMITE EMI A L'USAGE

DES UTILISATEURS CANADIENS

Cet équipment produit et utilise l'énergie à radiofréquences et s'il n'est pas installé et utilisé correctment, c'esst à dire en accord strict avec les instructions du fabricant, il risque de provoquer des intérferences avec la réception de la radio et de la télévision.

Le présent appareil numérique n'émet pas de bruite radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

Cet équipment est conçu pour fournir une protection satisfaisante contre de telles interférences dans une installation résidentielle. Cependant, il n'y a pas de garantie contre les interférences avec les réceptions radio ou télévison, provoquées par la mise en et hors circuit de l'équipment; aussi, il est demandé a l'utilisateur d'essayer de corriger l'interférence par l'une ou plus des mesures suivantes:

・ Réorienter l'antenne de réception.

・ Installer l'ordinateur autre part, par égard pour le récepteur.

・ Brancher l'ordinateur dans une prise de courant différente de façon à ce que l'ordinateur et le récepteur soient branchés sur des circuits différents.

2

Before Operation

Important Safety Instructions

1. Read all of these instructions and save them for later reference.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.

Use a damp cloth for cleaning.

4. Do not use this product near water.

5. Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.

6. Slots and openings on the cabinet and the back or bottom are provided for ventilation.

To ensure reliable operation of the product and to protect it from overheating, do not block or cover these openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

7. This product should be operated from the type of power source indicated on the marking label.

If you are not sure of the type of power available, consult your dealer or local power company.

8. This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be walked on.

10. If an extension cord is used with this product, make sure that the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating.

Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes for 120V outlet and 7.5 amperes for 220V

−240V outlet.

11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.

Never spill liquid of any kind on the product.

12. Except as explained elsewhere in this manual, don't attempt to service this product yourself.

Opening and removing those covers that are marked "Do Not Remove" may expose you to dangerous voltage points or other risks. Refer all servicing on those compartments to service personnel.

13. The mains plug on this equipment must be used to disconnect mains power. Please ensure that the socket outlet is installed near the equipment and shall be easily accessible.

14. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

A. When the power cord or plug is damaged or frayed.

B. If liquid has been spilled into the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

E. If the product has been dropped or the cabinet has been damaged.

F. If the product exhibits a distinct change in performance, indicating a need for service.

3

Before Operation

Notice

1. Before use, be sure to read this manual. And keep it handy for reference when needed.

2. The contents of this manual may change without prior notice.

3. Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly prohibited.

4. We are not liable for any damage resulting from the use of the information contained herein, regardless of errors, omissions, or misprints.

5. We are not liable for any problems resulting from the use of optional products and consumable supplies other than the designated products contained herein.

6. Do not handle, disassemble or repair the parts other than those specified in this manual.

7. We are not liable for any damage caused by user's erroneous use of the printer and inadequate environment.

8. Data residing in the printer is temporary. Therefore, all data will be lost if power is lost. We are not liable for any damage or loss of profits caused by data loss due to failures, repairs, inspections, etc.

9. Please contact us if there are any mistakes or ambiguities within this manual.

10. If there are missing or incorrectly collated pages in this manual, contact us to obtain a new manual.

4

Before Operation

SAFETY INSTRUCTIONS

・ご使用前に必ず本書をよくお読み下さい。読み終わった後は大切に保管し、

must be strictly observed !

z

To prevent personal injury or property damage, the following shall be strictly

observed.

z

The degree of possible injury and damage due to incorrect use or improperly

following instructions is described below.

WARNING

Indicates a situation which, if not observed and handled properly, could result in death or serious injury.

CAUTION

Indicates a situation which, if not observed and handled properly, could result in injury.

This is a mark to call attention to the reader.

5

Before Operation

WARNING

„

Never perform the following. If not avoided, these may cause damage or trouble to the printer or cause the printer to overheat and release smoke and cause burns or an electrical shock. If the printer is damaged or is malfunctioning, be sure to turn the power off immediately and remove the power cord from the outlet, then consult our service personnel.

• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.

• Do not place the printer in a poorly ventilated area, or shut off the air vent of the printer.

• Do not place the printer where chemical reactions occur, such as in laboratories or where air is mixed with salt or gas.

• Do not use a power voltage or frequency other than those specified.

• Do not plug/unplug the power cord or attach/detach the interface cable by simply grabbing the power cord or interface cable. Do not pull or carry the printer when the tension of the power cord or interface cable is increased.

• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

• Do not plug the power cord into an outlet with many loads.

• Do not spill drinks such as tea, coffee and juice on the printer or spray insecticide on the printer. If drink or water is spilled, first be sure to turn the power off and remove the power cord from the outlet, then consult our service personnel.

• Do not disassemble or modify the printer.

„ Discard or safely store the plastic packing bag. This bag should be kept away from children. If the bag is pulled over a child’s head, it may cause suffocation.

6

Before Operation

General Precautions

1. Prior to operation, read the safety instructions carefully and observe them.

2. Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

3. Be careful when moving or carrying the printer. Dropping the printer may cause injury or property damage.

4. Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could slam shut, possibly causing injury.

5. When the cover is open, be careful of the corners of the cover. They could cause injury.

6. Do not open the printer during printing.

7. When cleaning the surface of the printer case, do not use the cloth that is soaked in thinner, trichloroethylene, benzine, ketone or similar chemicals.

8. Do not use the printer where there is a lot of oil, iron particles, or dust.

9. Do not spill liquids or spray insecticide on the printer.

10. Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.

11. Operate the control panel properly. A careless, rough handling may cause problems or malfunction. Do not use such sharp-edged tool as a ballpoint pen for operation.

12. Be careful of the edges of the plates so injury or property damage is possible.

13. If a problem occurs during printing, stop the printer immediately and unplug the power cord from the outlet.

14. When printer trouble occurs, do not try to dissemble it. Instead, consult our service personnel.

7

Before Operation

Precautions When Installing the Printer

1. Prior to operation, read the safety instructions carefully and observe them.

2. Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an air conditioner or heater or other source of unusually high or low temperature or humidity or excessive dust.

3. Do not place the printer where chemical reactions occur, such as in a laboratory.

4. Do not place the printer where air is mixed with salt or gas.

5. The printer must sit on a firm, level surface where there is ample ventilation. Never allow the printer's air vent to be blocked by a wall or other object.

6. Do not put anything on the top of printer.

7. Do not place the printer near a radio or television, and do not use the same wall outlet for the printer and radio or television. Radio or television reception could be adversely affected.

8. Do not use a power voltage or frequency other than those specified.

9. Do not put anything on the power cord or step on it.

10. Do not drag or carry the printer with the power cord or interface cable.

11. Avoid plugging the power cord into an outlet with many loads.

12. Do not bundle the power cord when inserting the plug.

13. Always grip the plug housing, not the cord, to plug/unplug the power cord.

14. Make certain the power is turned off before connecting/disconnecting the interface cable.

15. Avoid lengthening the signal cable or connecting it to any noise-producing device. If it is unavoidable, use the shielded cable or twisted pair for each signal.

16. Place the printer near the outlet where the power cord can be unplugged easily to shut off power.

17. Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.

8

Before Operation

Contents

Before Operation

FCC Compliance Statement for American Users

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Compliance Statement for European Users

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EMI Compliance Statement for Canadian Users

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Important Safety Instructions

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3

Notice

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Safety Instructions

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Warning

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5

6

General Precautions

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Precautions When Installing the Printer

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Contents

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9

Main Features

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Model Description

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Chapter 1 Setup

1 Confirmation of Carton Contents

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2 Part Names and Functions

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3 Connection to Power

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4 Connection to a Computer

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Chapter 2 Printer Operation

1 Power On/Off

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2 Normal Operating Mode

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3 Printer Configuration Setting Mode

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4 Self-Test Mode & Hex Dump Mode

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5 System Maintenance Mode

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6 Returning to Factory Setting

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9

Before Operation

Contents

Chapter 3

Media and Ribbon

1 Kinds of Approved Media

⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 38

2 Configuration of Approved Media (When Using Front Sensors)

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3 Configuration of Approved Media (When Using Adjustable Sensor)

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5 Kinds of Approved Ribbons

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Chapter 4

Printer Adjustments

1 Use of Media Other Than the Recommended

(Printhead Offset Adjustments – Media Thickness Adjustments)

⋅ ⋅ ⋅ ⋅ ⋅ ⋅ 48

2 Use of Narrow Media/Ribbons

(Printhead Pressure Adjustments)

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3 Use of Narrow Media/Ribbons

(Ribbon Tension Adjustments)

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4 Adjustable Sensor (For CLP-7201e)

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Chapter 5

Troubleshooting

1 Error Messages

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2 Power Troubleshooting

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3 Media Feed Troubleshooting

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4 Ribbon Feed Troubleshooting

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5 Print Troubleshooting

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6 Interface Troubleshooting

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Appendixes

10

Before Operation

Main Features

Optimum ribbon tension

The Active Ribbon Control & Positioning technology used in this printer gives improved print quality with a wide range of media and ribbon combinations. ARCP is designed to eliminate ribbon wrinkling and slippage. Thus print registration and positioning especially with small labels are improved.

When a ribbon is initially installed, the source ribbon spool is considerably larger than the destination spool. By the end of the ribbon, this situation is reversed leading to noticeable variations in ribbon tension. Our new ARCP technology is designed specifically to eliminate this effect by equalizing the ribbon tension throughout the print run.

High-speed, high-quality printing

This printer adopts both a direct-thermal and thermal-transfer printing system with the line thermal head and its unique control IC enables high-speed and high-quality printing.

Powerful control language

A powerful yet simple to use control language is standard to all of Citizen’s label printers allowing easy design of labels and bar codes. Alternatively, Citizen provides printer drivers for popular operating systems such as Windows™.

Easy operation

Thanks to the clam-shell mechanism, labels, media and ribbons are loaded easily and maintenance such as head cleaning is carried out smoothly.

IEEE1284 Parallel, serial and USB ports as the standard

The enhanced parallel, serial and USB ports are provided as the standard to enable highspeed data transmitting and industry compatible connectivity.

Adjustable sensor

The adjustable, moveable sensor, standard on the CLP-7201e, allows irregularly cut labels and tags to be used with ease. The sensor can also detect black registration marks that are not at the edge of the media.

LAN Ethernet and WiFi (optional)

The LAN Ethernet and WiFi interfaces are optionally available to meet the variety of needs of computer-printer network.

Trademark Acknowledgement:

Windows: Microsoft Corporation

11

Before Operation

Model Description

The following two models are available. The main different points between the two models are shown below.

Model

Print resolution

Printing speed

Adjustable media sensor

Flash Memory

CLP-7201e 200dpi 2

−7 IPS

CLP-7202e 200dpi 2 −7 IPS Optional Via PCMCIA card

12

Chapter 1

Setup

1 Confirmation of Carton Contents

2 Part Names and Functions

3 Connection to Power

4 Connection to a Computer

13

Chapter 1 Setup

Chapter 1 Setup

1 Confirmation of Carton Contents

1 Confirmation of Carton Contents

Check that the following accessories are included with the printer in the carton.

power cord

paper core ink ribbon ribbon holders (two)

roll holder

user’s manual

roll guide

Thermal head cleaner

labels

printer

The empty carton and packing materials should be stored for future shipping of the printer.

CAUTION

• Be careful when moving or carrying the printer and when taking the printer out of the carton. The printer may cause injury or property damage if dropped. Be sure to grip the printer housing firmly when taking it out of the carton. Do not grip the printer by the foam packing material which may break, causing the printer to drop.

• When opening the cover, open it all the way. If only part way open, the cover could slam shut, possibly causing injury.

• Be careful of the edge of the cover when the cover is opened. It may cause injury or property damage.

• Be careful of the edges of the metal plates so injury or property damage is possible.

14

Chapter 1 Setup

2 Part Names and Functions

2 Part Names and Functions

Front view

1

9

2

12

4

8

3

13

10

(1) Cover

Opens to allow loading of the media and ribbon.

(2) Control panel

To set the printer configuration settings.

(See Chapter 2.)

(3) Ribbon holder

To attach the ribbon. (See Chapter 3.)

(4) Ribbon winder

To wind the ribbon after printing.

(See Chapter 3.)

(5) Roll holder

Holds the roll of media.

(6) Roll guide

Guides the roll of media. This is adjusted according to the width of the media. (See

Chapter 3.)

(7) Media holder

Holds the roll holder. (See Chapter 3.)

6

11

5

7

(8) Open lever

To swing the printhead out of the way when loading the media or cleaning the printhead. (See Chapter 3.)

(9) Printhead pressure adjustment knob

(See Chapter 4.)

(10) Open guide

Holds down the media. The adjustable, movable media sensor inside (available for the model CLP-7201e) detects the media position. (See Chapter 3.)

(11) Open guide lever

Pressing this opens the open guide to replace the media. (See Chapter 3.)

(12) Front sensors

Detect the label or tag position. (See

Chapter 3.)

(13) Offset check window

Allows you to check the optimum position of the printhead. (See Chapter 4.)

15

Chapter 1 Setup

2 Part Names and Functions

Side view

(1) Adjust-screw

To change the ribbon tension setting on the winding side. (See Chapter 4.)

(2) Rear tension knob

To change the ribbon tension setting on the feeding side. (See Chapter 4.)

Rear view

(1) Serial interface connector

To connect the serial interface cable.

(2) USB interface connector

To connect the USB interface cable.

(3) Parallel interface connector

To connect the parallel interface cable.

(4) Power switch

To turn on or off the power.

(See Chapter 2.)

(5) Power inlet

To connect the power cord.

(6) PCMCIA memory card cover

To protect the PCMCIA memory card from exposure to dust and foreign matter.

To install a PCMCIA memory card, first unhook this cover, then slide it out. (See

Appendixes.)

6

2

3

1

5

4

16

Chapter 1 Setup

2 Part Names and Functions

Control panel

6

7

8

3

(1) LCD

Displays the current printer status, configuration settings, or an error message.

(2) LEDs

One LED is the power indicator and the other the error indicator.

(3) PAUSE key

Temporarily pauses printing.

(4) FEED key

Feeds the media.

1

2

4

5

(5) STOP key

Stops the printer operating.

(6) Media gap adjustment control

To adjust the media gap sensor sensitivity.

(7) Black mark adjustment control

To adjust the black mark sensor sensitivity.

(8) LCD contrast adjustment control

To adjust the LCD contrast.

17

Chapter 1 Setup

3 Connection to Power

3 Connection to Power

1. Check that the power switch to the printer is turned OFF.

2. Connect the connector of the power cord to the power inlet on the printer.

3. Insert the plug of the power cord in the AC outlet. power switch power inlet

AC outlet

CAUTION

• Use an AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.

18

Chapter 1 Setup

4 Connection to a Computer

4 Connection to a Computer

An interface cable is necessary to connect the printer to a computer.

To connect the cable, proceed as follows:

1. Turn OFF both power switches of the printer and the computer.

2. Connect the connector of one end of the interface cable to the interface connector on the back of the printer and secure it with locks or locking screws.

3. Connect the connector of the other end of the interface cable to the interface connector on the computer and secure it with locks or locking screws.

Serial interface cable

USB interface cable

Parallel interface cable

19

Chapter 1 Setup

20

Chapter 2

Printer Operation

2 Normal Operating Mode

3 Printer Configuration Setting Mode

4 Self-Test Mode & Hex Dump Mode

5 System Maintenance Mode

6 Returning to Factory Setting

Chapter 2 Printer Operation

21

Chapter 2 Printer Operation

1 Power On/Off

1 Power On/Off

Turning on the power

1. Turn on the power switch on the back of the printer.

2. The green LED is lit. Check that the LCD screen displays ‘On Line.’

When operating normally

On Line

When displaying no message

Contrast adjustment control

When displaying an error message

HeadOpen

Turn the LCD contrast adjustment control with a small Phillips screwdriver.

22

Turning off the power

1. Turn off the power switch on the back of the printer.

2. The green LED goes off and any message on the LCD screen disappears.

Chapter 2 Printer Operation

1 Power On/Off

23

Chapter 2 Printer Operation

2 Normal Operating Mode

2 Normal Operating Mode

When the power is turned on, the printer enters the normal operating mode, which allows normal printing. The control key functions are as follows:

On Line

With this key, the operator can stop and cancel the current print job. Pressing the STOP key during printing stops the printing immediately. Pressing it again cancels the print job.

Advance to the top of the next label. When using continuous media, make sure the Sensor selection is set to ContinuP or a Media error will result.

PAUSE key

STOP key

FEED key

Temporarily pauses printing. ‘Pause’ is displayed on the LCD screen. If pressed during printing, printing will stop after the current label is printed. Press the PAUSE key again to resume printing.

24

Chapter 2 Printer Operation

3 Printer Configuration Setting Mode

3 Printer Configuration Setting Mode

In this menu, the print mode, the ‘after printing function’ such as cutting or peeling, media sensor selection and print quality settings such as print speed or density are configured.

Control key functions are shown below. The printer configuration settings are stored in memory so they are maintained even after the power is turned off.

On Line

Pressing these keys simultaneously places the printer into printer configuration setting mode (menu).

On Line

Example: Changing the media gap sensor to the black mark sensor

Returns to normal operating mode.

Selects the mode item.

Selects the mode.

1. First check the printer goes On Line, then press and hold down the PAUSE key and press the

FEED key.

On Line Transfer

2. Change the print mode (direct-thermal or thermal transfer printing) to the sensor selection with the PAUSE key.

Transfer Edge

25

Chapter 2 Printer Operation

3 Printer Configuration Setting Mode

3. Change the media gap sensor to the black mark sensor with the FEED key.

Edge Reflect

4. Return to normal operating mode with the STOP key.

Reflect On Line

26

Chapter 2 Printer Operation

3 Printer Configuration Setting Mode

Display Indications

Mode item

Printing method

Indication

Transfer

Operation after printing

Media sensor

Print density

Printing speed

Feed speed

Back-feed speed

Print start position

Column offset

Media stop position

Command overriding

AfterPrt

Edge

HeadHeat

PrintSpd

Feed Spd

Back Spd

Vert Adj

HorizAdj

StopPos

SetLckOF

DirectTM

PeelWait AutoCut

Reflect ContinuP

Heat 01

PSpeed 2

FSpeed 2

BSpeed 2

V-2.00in

H 0.00in

S-2.00in

Transfer

SetLckON SetLckOF

TearBar

Edge

Heat 30

PSpeed 7

FSpeed 7

BSpeed 7

V+2.00in

H+2.00in

S+2.00in

NoAction

27

Chapter 2 Printer Operation

3 Printer Configuration Setting Mode

List of Mode Items

Indication

Printing method

Transfer

DirectTM

PeelWait

Description

Thermal transfer printing is performed

Direct thermal printing is performed

Selected when peeler (option) is used

Operation after printing

AutoCut

TearBar

NoAction

Selected when auto-cutter (option) is used

Media is automatically advanced to the cut position after printing

No operation is performed after printing

Edge

Transparent type sensor is used to detect the media position with media gaps or notches

Media sensor Reflect

Reflective type sensor is used to detect the media position with black marks

ContinuP Printing on continuous media is performed without detecting media gaps

Print density

Printing speed

Feed speed

Heat 01

:

Heat 30

Pspeed 2

:

Pspeed 7

Fspeed 2

:

Fspeed 7

Bspeed 2

Print density is set

Printing speed is set

Feed speed is set

Back-feed speed

Print start position

:

Bspeed 7

V-2.00in

:

V+2.00in

Back-feed speed is set

Print start position is set (relative value to default value is used)

Column offset

H 0.00in

:

H+2.00in

Column offset (horizontal direction) is set

Media stop position

S-2.00in

:

Media stop position is set (relative values to default values for peeling, auto-cutter, tearing are used)

S+2.00in

Command overriding

SetLckOF

SetLckON

Printing mode settings are allowed with command

Printing mode settings are not allowed with command

Note: When the printer is switched off and on, the initial values for these menu items selected by the printer configuration setting mode will be retrieved from the flash memory.

28

Chapter 2 Printer Operation

3 Printer Configuration Setting Mode

Notes when setting print start position and media stop position

Auto-cutter

Direction of media feed

←→

f (Stop Pos)

Actual distance

29.0mm (Cut)

17.4mm (Tear)

12.8mm (Peel)

←→

f (Stop Pos)

Printhead

O value

←→

O (Vert Adj)

←→

f (Stop Pos)

←→

f (Stop Pos)

Platen

Media sensor f value (NoAction) f value (PeelWait) f value (TearBar) f value (AutoCut)

Labels

Liner

Print start position: Relative value to O value

(Vert Adj) is set (

O)

Print start position: Relative value to O value

(Stop Pos) is set (

f)

• When the “AfterPnt” menu item is set to “AutoCut”, the relation between print start position and media stop position should be set to [

∆O ≥ ∆f]. If the value is set so that [∆O < ∆f], the media may be out of platen.

• If the absolute value to O value is larger than the absolute value to f value as the set value of [

∆O] increases, the media stop position may change. However, if the absolute value to f value is smaller than the absolute value to O value as the set value of [

∆f] decreases, the media stop position may not change.

• When the “AfterPnt” menu item is set to “PeelWait”, the set value of [

∆f] should be limited; the larger value causes labels to unexpectedly peel off.

29

Chapter 2 Printer Operation

4 Self-Test Mode & Hex Dump Mode

4 Self-Test Mode & Hex Dump Mode

In this mode, self-test printing is performed, and you can check the current printer configuration settings and print quality. After loading the media and ribbon, operate the printer in the following way:

1. Turn ON the power switch while pressing and holding the FEED key.

When labels are used, hold down the FEED key for two seconds and the printer will feed the media and print samples 1 and 2 (see below) and stop.

When continuous media is used, hold down the FEED key for four seconds and the printer will feed the media and print samples 1 and 2 (see below) and stop.

ROM version No.

Date and time

ROM checksum

RAM check

Protocol setting

Print mode

Media sensor type and voltage

Printhead rank and resistance value

Peeling sensor

Auto-cutter

Tear-Off

Total travel distance

TestPrin

Sample 1

30

Chapter 2 Printer Operation

4 Self-Test Mode & Hex Dump Mode

Check the following items in the self-test mode.

Check item Cause

Dot missing Printprinthead disconnected

Totally blurred

Partially blurred

Dust adhered

Printhead offset changed in position

Printing energy low

Printhead pressure unbalanced

Remedy

Replace printhead

Clean printhead (see Section 5, Chapter 4)

Adjust printhead offset (see Section 1,

Chapter 4)

Adjust printing energy (see Command

Reference)

Adjust printhead pressure

(see Section 2, Chapter 4)

Ribbon wrinkling and slipping

Ribbon tension improper

Adjust ribbon tension

(see Section 3, Chapter 4)

Sample 2

203 dpi

2. After self-test printing, the printer enters the data dump mode (hex dump mode).

The contents of communication can be checked with the communication data printed in ASCII code.

3. Return to normal operating mode after turning OFF the power switch and turning ON again.

31

Chapter 2 Printer Operation

5 System Maintenance Mode

5 System Maintenance Mode

In system maintenance mode, the communication, adjustable sensor ON/OFF and sensor voltage selections are set up. The printer configuration settings are stored in memory so they are maintained even after the power is turned off. Control key functions are shown in the following:

Pressing all these keys simultaneously places the printer into system maintenance mode.

Example: Setting the black mark sensor voltage

On Line

Return to normal operating mode.

Selects the mode item.

Selects the mode.

1. First turn OFF the power switch, then press and hold the PAUSE, FEED and STOP keys simultaneously and at the same time turn ON the power switch.

9600bps

2. Change the baud rate to the sensor voltage setting with the PAUSE key pressed.

9600bps PE.*.**V

32

Chapter 2 Printer Operation

5 System Maintenance Mode

3. Change the media gap sensor voltage to the black mark sensor voltage with the FEED key pressed.

PE.*.**V

4. Return to normal operating mode with the STOP key pressed.

BL.*.**V

BL.*.**V

On Line

Mode item Indication

Baud rate

Data length

Native f value virtual or real distance mode

Command code

Adjustable sensor

Voltage setting

9600bps

8bits

NativeON fVirtual

Cmnd STD

AJSensOF

PE *.**V

19200bps

7bits

NativeOF f Real

CmndAS4

AJSensON

BL *.**V

33

Chapter 2 Printer Operation

3 Printer Configuration Setting Mode

List of Mode Items

Item Indication

Baud Rate 9600bps

Description

Selection of communication data rate between host computer and printer when using the RS232C serial interface

Data Length 8Bits Selection of communication data length between host computer and printer when using the RS232C serial interface

Native

Command Mode

NativeOn

NativeOf

Please refer to the command reference manual for a detailed explanation of the different printer operation in Native On and Native Off modes.

Such changes include the allocated names of the memory modules, priority of heat over print speed, etc.

Media sensor master position

Command

Mode fVirtual fReal

Cmnd Std

Defines default position between sensor and printhead. For use with legacy systems and should not be needed except in specialist applications

Standard Mode. STX (Hex 02) and SOH (Hex01) commands operate as usual

Cmnd AS4 “AS400” mode. The ~ character acts like the STX command making this mode idea for use on systems that cannot send unprintable character, such as AS/400 computer. See the command reference manual for full details

CmnD RST Raster Mode. For specialist applications

Adjustable

Sensor

Enable/Disable

AJSensOF

AJSensON

Adjustable sensor Off. The front, fixed sensor is used instead of the adjustable sensor.

The rear, adjustable sensor is used to detect media. This sensor is standard on the CLP 7201e but optional on the CLP 7202e.

Voltage Setting PE *.**V Shows current value of see-through gap sensor. Adjust this using the upper adjustment screw and a small Phillips screwdriver.

If you install just the liner material under the sensor (peel off one label) and adjust the voltage to approx. 3.0 volts for optimum operation.

BL *.**V Shows the current value of the black-line sensor. Adjust this using the middle screw and a small Phillips screwdriver.

Note: When the printer is switched off and on, the initial values for these menu items selected by the system maintenance mode will be retrieved from the flash memory.

Media gap sensor adjustment control

Black mark sensor adjustment control

34

Chapter 2 Printer Operation

6 Returning to Factory Setting

6 Returning to Factory Setting

To return all the contents already made in the printer configuration setting mode or system maintenance mode to the factory setting, proceed as follows:

First turn OFF the power switch, then press and hold the PAUSE, FEED and STOP keys simultaneously and at the same time turn ON the power switch, and continue holding down those keys.

S Mainte

A ‘Pi’ sound is heard. Continue holding down those keys

Turn ON the power switch while holding down those keys simultaneously

S/I Init

When a ‘Pi’ sound is heard again, the operation is completed

Factory setting

Printer configuration setting mode System maintenance mode

Printing method

Operation after printing

Media sensor

Print density

Printing speed

Feed speed

Back-feed speed

Print start position

Transfer

NoAction

Edge

Heat 10

Pspeed 6

Fspeed 7

Bspeed 4

V 0.00in

Column offset H 0.00in

Media stop position S 0.00in

Command overriding

SetLckOF

Baud rate

Data length

Native

Feed amount

Command code

Adjustable sensor

Voltage setting

9600bps

8 bits

NativeON f Virtual

Cmnd STD

AJSensOF

PE *.**V

35

Chapter 2 Printer Operation

36

Chapter 3

Media and Ribbon

1 Kinds of Approved Media

2 Configuration of Approved Media

(When Using Front Sensors)

3 Configuration of Approved Media

(When Using Adjustable Sensor)

5 Kinds of Approved Ribbons

Chapter 3 Media and Ribbon

37

Chapter 3 Media and Ribbon

1 Kinds of Approved Media

1 Kinds of Approved Media

Item

Kinds of media

Thermal-transfer media

Direct-thermal media

Specification

When choosing media, make sure that these are high-quality. Otherwise, the print quality and life of the printhead will not be guaranteed.

Types of media

Labels

(continuous, die-cut, or fanfold)

Tags

Tickets

Both inward-wound and outward-wound roll media can be used.

Size of media

Media width

Media thickness

Max. outer diameter of roll media

Media core inner diameter

25.4

−118 mm

0.0635

−0.254 mm

203 mm

38

−76 mm

1

−4.65 in

0.0025

−0.01 in

8 in

1.5

−3 in

38

Chapter 3 Media and Ribbon

2 Configuration of Approved Media (When Using Front Sensors)

2 Configuration of Approved Media

(When Using Front Sensors)

The front sensors consist of the transparent and reflective type photosensors that detect the position of the labels or tags:

Transparent type photosensor: Detects gaps between labels and notches of tags.

Reflective type photosensor: Detects black marks.

Note: Make sure that the adjustable sensor is set to ‘AJSensOF.’ (See Chapter 2.)

Dimensions of media

For gaps between labels, notches of tags (labels) and black marks, see the size of media below.

C

D

Left end of label

Gap between labels

Minimum value mm (in)

0

2.54 (0.10)

Maximum value mm (in)

7.62 (0.3) 118.00 (4.65)

25.40 (1.0) 118.00 (4.65)

2.54 (0.10)

2539.00 (99.96)

2.54 (0.10) 2539.00 (99.96)

5.08 (0.20) 2539.00 (99.96)

I

J

Right end of notch

Left end of notch

8.3 (0.32)

0

0.25 (0.01)

11 (0.43)

4.7 (0.19)

K

L

M

Notch length

Right end of black mark

Left end of black mark

2.54

15.00

0

3.18

(0.10)

(0.59)

17.80 (0.70)

1.5 (0.06)

N Black mark width (0.125) 17.80 (0.70)

Note:

• Media having both gaps between labels and black marks should use the media gap sensor.

• Fanfold media must should use the media gap sensor.

Labels

Size of media Continuous media

Notch detection Black mark

Printable area

Label

Label

Label

Use of media gap sensor

Use of media gap sensor

Use of black mark sensor

Direction of media feed

2.5mm 104.0mm (11.5mm)

Left margin Printable area Right

Printable area

Black mark

OD value: 1.5 or more

Carbon black ink

39

Chapter 3 Media and Ribbon

3 Configuration of Approved Media (When Using Adjustable Sensor)

3 Configuration of Approved Media

(When Using Adjustable Sensor)

The adjustable sensor is the standard for CLP-7201e but it is the optional for CLP-7202e.

Make sure that the adjustable sensor is set to ‘AJSensON.’ (See Chapter 2.)

B Liner width

C Left end of label

D Gap between labels

E

F

Label length

Label pitch

Minimum value mm (in)

25.24

Maximum value mm (in)

(1.0) 118.00 (4.65)

25.24 (1.0) 118.00 (4.65)

0

2.54

12.70

12.70

(0.10)

(0.50)

(0.50)

2.54

2539.00

2539.00

2539.00

(0.10)

(99.96)

(99.96)

(99.96)

0.05 (0.0025) 0.125 (0.0049)

0.05 (0.0025) 0.25 (0.01)

0

60.8

57.2

(2.39)

(2.25)

I

J

Right end of notch

Left end of notch

K

L

Notch length

Right end of black mark

M Left end of black mark

2.54

15.00

0

(0.10)

(0.59)

17.80 (0.70)

51.5 (2.02)

N Black mark width 3.18 (0.125) 17.80 (0.70)

Note:

• Media having both gaps between labels and black marks should use the media gap sensor.

• Fanfold media should use the media gap sensor.

Labels

Size of media

Continuous media

Notch detection Black mark

Label

Printable area

Label

Label

Use of media gap sensor

Black mark

OD value: 1.5 or more

Carbon black ink

Use of media gap sensor

Use of black mark sensor

Direction of media feed

Printable area

2.5mm 104.0mm (11.5mm)

Left margin Printable area Right

40

Chapter 3 Media and Ribbon

4 Media Setting

4 Media Setting

The printer is designed to easily load media. Open the printer cover and set media in the following:

1. Push down the open lever to open the printhead.

2. Push down the open guide lever to lift the open guide up. open lever

open guide lever

3. Insert the roll holder with the roll guide in the core of roll media. Load this onto the media holder and push against the left side wall and secure roll media.

CAUTION

Be careful of the edges of the plates so injury or property damage is possible.

41

Chapter 3 Media and Ribbon

4 Media Setting

4.

(1) Push media against the fixed media guide on the left side.

(2) Guide media positively with the movable media guide.

(3) Align the left top edge of media with the notch of the tearing plate.

(1)

(3)

fixed media guide

(2)

notch of tearing plate

movable media guide

5. Holding media so as to ensure it cannot skew, push down the open guide to close it.

6. Push down the green part of the push button to close the printer mechanism; at this time, continue pushing until it clicks closed.

Note: Make sure the green part of the push button is pressed properly. Otherwise, the printer mechanism may fail to close.

7. Close the printer cover.

8. Turn ON the power switch of the printer. The LCD screen on the control panel will show ‘On Line.’ Then press the FEED key and media will advance to the next label position and stop.

42

Chapter 3 Media and Ribbon

5 Kinds of Approved Ribbons

5 Kinds of Approved Ribbons

Item Specification

Kinds of ribbons

This printer uses a solid ink ribbon.

• Wax

• Wax resin

Multipurpose ribbon.

Multipurpose, high-quality ribbon.

• Resin

Special ribbon with weather resistance. When using this type, set the print speed slower and the printing energy greater.

Both inward-wound and outward-wound ribbons can be used.

Types of ribbons

Size of ribbons

With a single roll of ribbon (360 m), about two rolls of media with outer diameter of

203 mm (8 in) can be used for printing.

• Ribbon width

25.4

−114 mm

1

−4.5 in

Note: Recommended ribbon width:

±10% of width of media used

• Max. length

360 m 1,181 feet

• Max. outer diameter

74 mm 2.91 in

• Media core inner diameter

25.4 ± 0.254 mm

1

± 0.01 in

43

Chapter 3 Media and Ribbon

44

Chapter 3 Media and Ribbon

45

Chapter 3 Media and Ribbon

43

Chapter 3 Media and Ribbon

6 Ribbon Setting

6 Ribbon Setting

This printer is designed for easy ribbon loading. Open the printer cover and install the ribbon as follows:

1. Push down the open lever to open the printhead.

2. Insert the ribbon shaft in the core of ribbon so that it is in its deepest position. open lever

3. Set the ribbon holder on the transfer mechanism.

(1)

(2)

4. Pull the ribbon from under the transfer mechanism to the ribbon winding side.

CAUTION

Be careful of the edges of the metal plates to avoid injury or property damage.

44

Chapter 3 Media and Ribbon

6 Ribbon Setting

5. Wind the ribbon being pulled out around the ribbon holder and fix it to the core with adhesive tape. Set the ribbon holder on the transfer mechanism. Then turn its knob in the direction of arrow to remove the slack or wrinkle of the ribbon. Also any slack or wrinkle of the ribbon must be removed from the bottom of the transfer mechanism.

6. Push down the green part of the push button to close the printer mechanism until it clicks.

CAUTION

Make sure the green part of the push button is pressed properly. Otherwise, the printer mechanism may fail to close.

7. Close the printer cover.

8. Turn ON the power switch of the printer. The LCD screen on the control panel will show

‘On Line.’ Then press the FEED key and media will advance to the next label position and stop.

45

Chapter 3 Media and Ribbon

46

Chapter 4

Printer Adjustments

1 Use of Media Other Than the Recommended

(Printhead Offset

Adjustments – Media Thickness Adjustments)

2 Use of Narrow Media/Ribbons

(Printhead Pressure Adjustments)

3 Use of Narrow Media/Ribbons

(Ribbon Tension Adjustments)

(For CLP-7201e)

5 Cleaning

Chapter 4 Printer Adjustments

47

Chapter 4 Printer Adjustments

1 Use of Media Other Than the Recommended (Printhead Offset Adjustments – Media Thickness Adjustments)

1 Use of Media Other Than the Recommended

(Printhead Offset Adjustments – Media Thickness Adjustments)

The printer is already factory-set to the requirements of proper print quality while using the recommended labels. If the print quality is inferior because of the different type of media, adjust the printhead offset in the following manner: a) Printhead position for labels

Printhead heating element b) Printhead position for tags

Printhead heating element

Offset adjustment screw

Offset check window

(a) When using standard labels, or thermal media

(1) Looking in at the offset check window, reset the printhead offset so that it comes to the center line

(middle of the three lines) by turning the offset adjustment screw with a screwdriver.

The relationship between the printhead heating element and the offset check window is shown below:

Offset adjustment screw

Offset check window

Offset adjustment screw a

Offset check window b

(2) Make fine adjustments by checking the self-test print.

(b) When using thick media

(tags or other media)

(1) Looking in at the offset check window, reset the printhead offset so that it comes to the center line

(middle of the three lines) by turning the offset adjustment screw with a screwdriver.

Then turn the offset adjustment screw two to four times counterclockwise with a screwdriver. (Factory setting: two turns.)

(2) Then turn the offset adjustment screw two to four times clockwise with a screwdriver.

(3) Make fine adjustments by checking the self-test print.

48

Chapter 4 Printer Adjustments

2 Use of Narrow Media/Ribbons (Printhead Pressure Adjustments)

2 Use of Narrow Media/Ribbons

(Printhead Pressure Adjustments)

The printer is already factory-set to the value of media width: 112 mm (4.4 in). When you use narrow media, adjust the printhead pressure in the following:

1. Looking in at the check window on the upper frame, align the mark (the left end of white plastic) with the width of media by turning the printhead pressure adjustment knob. (The printhead must be closed.)

2. Make fine adjustments by checking the self-test print.

(a) When the print on right side is too light:

Move the mark (white) to the right side by turning the printhead pressure adjustment knob clockwise.

(b) When the print on the left side is too light:

Move the mark to the left side by turning the printhead pressure adjustment knob counterclockwise.

Check window Width of media

25.4 mm

50.8 mm

76.2 mm

101.6 mm

When ribbon wrinkles or media skews with media width of 4 in or more

Factory setting

1 in

2 in

3 in

4 in

49

Chapter 4 Printer Adjustments

3 Use of Narrow Media/Ribbons (Ribbon Tension Adjustments)

3 Use of Narrow Media/Ribbons

(Ribbon Tension Adjustments)

Ribbon tension of this printer is already adjusted to the recommended ink ribbon and media.

Ribbon and media, however, may slip due to imperfect combination of ink ribbon and media, where a message ‘RibonOut’ will be shown on the LCD display. To resolve this problem and obtain the optimum printing condition, make adjustments in the following manner (this should be done after the printhead pressure adjustments on the previous page are made):

Winding section adjust-screw

When turning adjust-screw on winding section, use a flat-tip screwdriver.

(1) General ribbon and media

Factory setting: both marks on winding and feeding sections are set to STANDARD so as to obtain the optimum printing condition for the recommended ink ribbon and media.

Feeding section adjust-knob

Feeding section

Winding section

50

Chapter 4 Printer Adjustments

3 Use of Narrow Media/Ribbons (Ribbon Tension Adjustments)

(2) Easy-to-slip ribbon and media

If a message ‘RibonOut’ is shown, set the mark on the feeding section to LOW by turning the adjust-knob.

(3) Especially-easy-to-slip ribbon and media

If a message ‘RibonOut’ is still shown, although Step (2) has been performed, set the mark on the feeding section to SUPER LOW by turning the adjust-knob.

(4) When ribbon is broken during printing

Ribbon may be broken if it is narrow in width and printhead heat temperature is high. In that case, set the mark on the feeding section to SUPER LOW and set the mark on the winding section to LOW by turning the adjustknob and adjust-screw respectively.

Note: If the problem is still not resolved, please contact our service personnel.

51

Feeding section

Feeding section

Feeding section

Winding section

Winding section

Winding section

Chapter 4 Printer Adjustments

52

Chapter 4 Printer Adjustments

4 Adjustable Sensor (For CLP-7201e)

4 Adjustable Sensor

(For CLP-7201e)

Note: The adjustable sensor is optional for CLP-7202e.

Adjustable knob

Top view

Mark (yellow)

Scale

Upper guide rail

Side view

Operating procedure

1. Measure your required detection position beforehand, using the scale on the upper guide rail. Move the adjustable sensor to the required detection position by tuning the adjustable knob; it is useful to align the mark (yellow) on the top of the adjustable sensor with the scale showing the required detection position.

For the movable range of the adjustable sensor, see figure below.

2. Set media with liner. Then close the upper guide rail and set the voltage to 3V.

Note: For voltage setting, see Section 5 System Maintenance Mode, Chapter 2.

Side view

Left end of media:

0 mm

118 mm (max. media width)

59 mm (sensor usable range)

Adjustable sensor movable range

53

Chapter 4 Printer Adjustments

5 Cleaning

5 Cleaning

Wipe off any foreign matter such as ribbon or media dust, dirt and adhesive substances built up around the printhead, ribbon guide roller, platen etc with the accessory thermal head cleaner or a soft cloth soaked in ethyl alcohol. It is particularly important to clean the printhead after printing on thermal media for long periods, which will guarantee the print quality and extend the life of the printhead.

Note: Always use the thermal head cleaner when cleaning the printhead.

CAUTION

Do not use any solvent other than ethyl alcohol. Solvents such as benzene, acetone and thinner will dissolve plastic parts and destroy the printhead, platen and much of the printer! ribbon guide roller printhead ribbon guide roller

platen

54

Chapter 4 Printer Adjustments

55

Chapter 5 Troubleshooting

Chapter 5

Troubleshooting

3 Media Feed Troubleshooting

4 Ribbon Feed Troubleshooting

55

Chapter 5 Troubleshooting

1 Error Messages

1 Error Messages

When there is a problem with the printer:

- A buzzer sounds.

- The error indicator lights up.

- An error message is shown on the LCD screen.

Errors and corrective actions are shown below.

1 Errors

Printhead temperature low

PCB temperature low

Printhead resistance value abnormal (error contents and printhead information repeatedly displayed)

Rank: Rank of printhead resistance value

Average: Average of resistance values (A/D reading value in decimal system)

Maximum: Max. resistance value

Minimum: Min. resistance value

Communication error (receive buffer overrun)

Communication error (parity, framing)

Communication error (transmit buffer overflow)

Pause key pressed

Pause command reception (remote control)

Printhead overheat

Stop key pressed

Stop command reception (remote control)

Printhead mechanism open

Paper end (paper out)

Paper out (paper position cannot be detected) (error contents and sensor information repeatedly displayed)

M command: Sets length for detection miss checking with system command M

Maximum: Max. value of sensor reading voltage

Minimum: Min. value of sensor reading voltage

Ribbon end

PCB overheat

(PCB or sensor abnormal)

Fan stop

Option board abnormal

Auto-cutter abnormal (such as poor engagement)

ROM checksum error

RAM check error

Fan stop

OP Err

Cut Err

ROM Err

RAM Err

Cold PCB

Head Err

Rank ***

Ave.***

Max.***

Min.***

OverFlow

S/I Err

HostBusy

T.D.Full

Pause

Pause

OverHeat

Cooling

Stop

Cancel

HeadOpen

PaperEnd

PaperErr

M CMMD

Max*.**V

Min*.**V

RibonOut

OverHeat

Lights Sounds long

Lights

Lights

Blinks

− −

− −

Blinks

− −

− −

Lights

Lights

Lights

Sounds long

Sounds long

Sounds short 3 times

− −

− −

Sounds short 3 times

Sounds short 3 times

− −

Sounds short 3 times

Sounds short 3 times

Sounds short 3 times

Lights

Lights

Blinks

Lights

Lights

Lights

Lights

Sounds short 3 times

Sounds short 3 times

Sounds short 3 times

Sounds short 3 times

Sounds short 3 times

Sounds long

Sounds long

56

Chapter 5 Troubleshooting

1 Error Messages

2 Errors and corrective actions

Indication Description Corrective actions

ColdHead

Cold PCB

Printhead temperature low

PCB temperature low

Automatically returned after displaying the error for a certain period.

Raise the temperature around the printer.

Print density becomes low and print quality becomes inferior when the printhead temperature is low.

Automatically returned after displaying the error for a certain period.

Raise the temperature around the printer.

Print density becomes low and print quality becomes inferior when the printhead temperature is low.

Head Err Printhead resistance value abnormal

Check the contents and clear with the Stop key.

Replace the printhead.

Print quality is affected at the section where the printhead resistance value is abnormal.

OverFlow Communication Check the contents and clear with the Stop key.

(receive buffer overrun)

Correct the communication control system or communication cable abnormalities.

S/I Err Communication error

(parity, framing)

Check the contents and clear with the Stop key.

Correct the communication parameter or communication cable abnormalities.

HostBusy

T.D.Full

Communication error

(transmit buffer overflow)

Automatically returned if the computer receives data and the buffer becomes empty.

Pause

Pause

Pause key pressed Pressing the Pause key again resumes printing.

If the Stop key is pressed, the stored printing contents are discarded and ‘On Line’ turns on.

Same as above.

Pause command reception

(communication control)

(continued)

57

Chapter 5 Troubleshooting

1 Error Messages

Indication

OverHeat

Cooling

Stop

PaperEnd

PaperErr

Description reception

(communication control)

Printhead overheat

Stop key pressed

Corrective actions

Wait until the printhead temperature goes down. When the temperature becomes low, the remaining printing resumes.

Enters a pause after displaying ‘Stop’ by the

Stop command.

If the Pause key is pressed, the printing will resume.

If the Stop key is pressed again, the stored printing contents are discarded and ‘On Line’ turns on. the remaining printing contents, and enters pause.

If the Pause key is pressed, ‘On Line’ will turn on. open

Paper end (paper out)

Paper out (paper position cannot be detected)

Load media.

Check the contents and clear with the Stop key.

Correct the faulty setting of the media detection (media gaps, black marks, continuous media).

Correct the faulty parameter for media (max. length, continuous media).

Adjust the sensor or change to the media that can accept the media position detection.

Specify the detection miss checking length with the M command.

When the media position cannot be detected during feeding by the specified length, it is judged error. Generally specify the length about three times the label length.

In case of continuous media, specify the label length with the C command.

Difference between the maximum and minimum values of the sensor reading voltage must be 0.8 V or more.

Sensor adjustments and check of media characteristic (voltage checking) can be performed with the Maintenance mode.

58

Chapter 5 Troubleshooting

1 Error Messages

Indication

RibonOut

OverHeat

Fan stop

OP Err

Cut Err

ROM Err

RAM Err

− −

Description

Ribbon end

PCB overheat

Fan stops

Option board abnormal

Auto-cutter abnormal

(such as poor engagement)

ROM checksum error

RAM check error

System error (such as timer or CPU malfunction)

Corrective actions

Check the contents and clear with the Stop key.

Install the ribbon.

Check that ribbon winds properly.

Correct the faulty setting of the print mode

(direct-thermal or thermal-transfer).

Turn off the power and reset the printer. If this recurs, contact our service personnel.

Check for fan stop caused by the problems such as foreign matter in the air vent.

Automatically returned if the fan turns again.

If disassembling is needed to remove foreign matter or the problem cannot be resolved, contact our service personnel.

Turn off the power and reset the printer. If this recurs, contact our service personnel.

Check the contents and clear with the Stop key.

If this cannot be cleared, turn off the power and remove foreign matter from the autocutter.

If this recurs, contact our service personnel.

Turn off the power and reset the printer. If this recurs, contact our service personnel.

Turn off the power and reset the printer. If this recurs, contact our service personnel.

First protect the system, then turn off the power and reset the printer. If this recurs, contact our service personnel.

59

Chapter 5 Troubleshooting

2 Power Troubleshooting

2 Power Troubleshooting

Problem

No power even with power switch turned ON.

• Power cord is not properly connected to the outlet.

• Power cord is not properly connected to the power inlet.

• Input voltage is not correct; input voltage is greater or less than the rated voltage.

• Correct RS-232C cable is not used.

Cause and remedy

→ Turn off the power switch and reconnect the power cord to the outlet properly.

→ Turn off the power switch and reconnect the power cord to the power inlet properly.

→ Set input voltage within the rated voltage (puncture voltage may occur. Contact our service personnel).

→ Turn off the power switch and unplug the interface cable.

Check that power is provided by turning on the power switch and use the correct RS-232C cable.

60

Chapter 5 Troubleshooting

3 Media Feed Troubleshooting

3 Media Feed Troubleshooting

Problem

Media does not feed.

Media skew.

Media does not align with the print position.

• Wrong media path.

• Printhead mechanism is open.

Cause and remedy

→ Use correct path. (See Chapter 3)

→ Close the printhead mechanism.

• Edge of media is not in contact with the media guide.

• Roll guide is not in contact with the roll media.

• Printhead pressure is not correct.

• Setting mode is not correct.

• Media gap (black mark) sensor adjustment failure.

• Transfer data is abnormal.

→ Slightly push the media guide to the edge of media.

(See Chapter 3)

→ Slightly push the roll guide to the roll media. (See Chapter 3)

→ Adjust it with the offset adjustment screw according to the width of media. (See Chapter

4)

→ Check whether the setting mode is for media gap or black mark sensor and if it is not, change it.

(See Chapter 2)

→ Adjust the voltage of media gap or black mark sensor from the voltage setting in the system maintenance mode.

(See Chapter 2)

→ If the contents of the transfer data are incorrect, set them properly again.

61

Chapter 5 Troubleshooting

4 Ribbon Feed Troubleshooting

4 Ribbon Feed Troubleshooting

Problem

Ribbon does not wind.

Ribbon wrinkles.

• Wrong ribbon path.

• Ribbon winding direction is reversed.

• Ribbon holder and winder tension is not correct.

• Ribbon and media are not proper.

Cause and remedy

→ Use correct path. (See Chapter 3)

→ Set it properly. (See Chapter 3)

→ Set it properly. (See Chapter 3)

→ Contact our service personnel.

• Ribbon holder and winder tension is not correct.

• Print density (heating factor) is not correct.

• Angle of ribbon guide bar is not correct.

• Printhead pressure doesn’t match media width.

• Ribbon and media are not proper.

→ Set it properly.

→ Correct the parameter of the Hnn command in the printing contents definition mode.

(See Appendixes)

→ Contact our service personnel to adjust the ribbon guide bar.

→ If not, the ribbon may wrinkle.

Adjust printhead pressure with the adjustment screw.

(See Chapter 4)

→ Contact our service personnel.

62

Chapter 5 Troubleshooting

5 Print Troubleshooting

5 Print Troubleshooting

Problem

Printing does not start.

Missing lines.

Dropouts.

Print is too light or dark.

Other printing abnormalities

• Power to the printer is not turned on.

• Printer is not properly connected to the computer.

• Printer configuration setting is not proper.

• Printhead connector connection fails.

Cause and remedy

→ Turn on the power switch.

If power is not provided, follow the descriptions on Section 2: Power

Troubleshooting, Chapter 5.

→ Turn off the power switch and connect it properly. (See Chaper 1)

→ Correct the printer configuration setting. (See Chaper 2)

→ If the printhead connector is not connected properly, insert it properly.

• Printhead is dirty.

• Platen is dirty.

→ Check that the area around the printhead heating element is not dirty. If dirty, clean it with the printhead cleaning pen or a soft cloth soaked in ethyl alcohol etc.

(See Chaper 4)

→ Remove labels, ribbons or media dust, dirt etc built up around the platen. (See Chaper 4)

Note: If those cannot be removed, contact our service personnel.

• Ink ribbon and media are not the recommended type.

• Media quality doesn't match the printhead offset.

• Media width doesn't match the printhead pressure.

• Printer configuration setting mode is not correct.

• Printing energy setting level is not proper.

→ Change to the recommended type after checking the maker and model serial number of the ink ribbon and media.

→ Adjust the printhead offset. See

Section 1: Printhead Offset

Adjustments, Chapter 4.

→ Adjust the printhead pressure.

See Section 2: Printhead

Pressure Adjustments, Chapter 4.

→ Check whether the printer configuration setting mode is for direct-thermal or thermal-transfer printing, and change it as necessary. (See Chaper 2)

→ Check the set value of the printing energy level, and adjust it as necessary. (See the Command

Reference separately available)

• Check the error message on LCD screen and correct it according to the descriptions on Section 1: Error Messages, Chapter 5.

63

Chapter 5 Troubleshooting

6 Interface Troubleshooting

6 Interface Troubleshooting

Problem Cause and remedy

Printer does not print.

The following may be probable causes:

→ Check that the interface cable is connected properly.

Print corrupted or disordered.

Error message is displayed and printer doesn not print.

• Interface cable is not properly connected.

• Interface cable is not the standard type.

• Communication parameter setting is not correct.

→ Set the system maintenance mode from the control panel and check/correct the communication parameter value. (See Chapter 2)

64

Appendixes

1 Options

2 Specifications

65

Appendixes

Appendixes

1 Options

1 Options

Factory and dealer (reseller) options

1. Auto-Cutter

Specifications

Remarks

Cutting method

Max. thickness of cut media

Min. length of cut media

Rotary cutter

0.25 mm

25.4 mm

For details, see the user’s manual of the auto-cutter.

0.01 in

1.0 in

2. Peeler

Specifications

Remarks

Width of media

Max. diameter for roll media

Inner diameter for roll media

Min. length of label

Thickness of media

25.4−118 mm

203 mm

76 mm or more

25.4 mm

Max. 0.17 mm

1−4.65 in

8 in

3 in or more

1 in

Max. 0.0067 in

Thickness of liner of label

Unusable media

Max. 0.07 mm Max. 0.0027 in

Special media (Whitepet etc.) or too flexible media causing jams

For details, see the user’s manual of the peeler.

3. Adjustable sensor

Note: The adjustable sensor is optional for CLP-7202e.

66

Appendixes

1 Options

User options

4. PCMCIA Memory Card

Card type

Description

PCMCIA memory card applications

PCMCIA Type I flash memory card

Storing print format files

Storing graphic data

Storing downloaded fonts

Data in the field register area can be stored and loaded

Graphic data such as a corporate logo can be stored and recalled from the PCMCIA memory card and combined with field data and printed

Downloaded HP Soft fonts can be stored

Note: Some versions of this printer have flash memory installed on the main PCB as standard.

You may not need to use a PCMCIA card in this case. Please contact the dealer from where you purchased the printer for further details.

Installation

1. Turn OFF the power switch of the printer.

2. Remove the PCMCIA memory card cover at the bottom of the printer (see figure).

3. Insert the memory card.

4. Replace the PCMCIA memory card cover.

Insert the card with descriptions to the face side

CAUTION

• Before use, carefully read and understand the instructions regarding the PCMCIA memory card.

• Do not insert or remove the PCMCIA memory card before the power to the printer is turned off.

• Always close the PCMCIA memory card cover to keep out foreign matter such as particles of dust.

• If the PCMCIA memory card write failure occurs, check it with the test command (STX.w).

67

Appendixes

2 Specifications

2 Specifications

Main Specifications

Item CLP-7201e/7202e

Printing Resolution

Printing method

Max. print width

Max. print length

Print density

Printing speed

Print mode

Printing speed setting

Batch mode

Peel mode

Cut mode

Tear-off mode

Main scanning line density: 203 dots/in (8 dots/mm)

Sub-scanning line density: 203 dots/in (8 dots/mm)

Direct-thermal or thermal-transfer printing

104 mm

812.8 mm

Adjustable with software

4.1 in

32 in

2−7 in/sec in one-inch units

Performs normal printing (single or multiple sheets)

Peels labels from the liners after printing labels

Prints and cuts by the specified number of sheets (label back-feeding enabled)

Types of media

Feeds back media to the print starting position after tearing media

Roll or fanfold media (continuous labels, die-cuts, continuous tags or tickets)

Media

Ribbon

Kinds of media

Max. liner width

Min. liner width

Min. label width

Min. media pitch

Max. media thickness

Direct-thermal or thermal-transfer media

118 mm 4.65 in

25.4 mm 1 in

0.3 in 7.62 mm

5.08 mm

0.254 mm

0.2 in

0.01 in

Min. media thickness 0.0635 mm 0.0025 in

On-board roll media diam.

Max. outer diam.: 203 mm

Media core: 38

−76 mm

8 in

1.5

Width 25.4

−114 mm (1−4.5 in) freely adjustable

−3 in

Length, max.

Max. outer diam.

Media core inner diam.

360 m

74 mm

25.4 mm

±0.254 mm

1,181 ft

2.91 in

1 in

±0.01 in

68

Appendixes

2 specifications

Item Description

Bar codes

Fonts

Bar code on-board may vary depending on the model and destination. See the

Command Reference for details

• CODE 3 of 9

• CODE 128

• UPC-A

• EAN13

• UPC-B

• EAN8

• Interleaved 2 of 5

• CASE CODE etc

Font and size on-board may vary depending on the model and destination. See the Command Reference for details

• Fixed pitch font • OCR-A, B

• TrueType rasterizer

Transparent-type sensor

Reflective-type sensor

• CG Triumvirate, CG Triumvirate Bold

Detects media gap between labels, tag notch and media out

Detects reflective mark on back of media and media out

Media detection sensors

Ribbon end sensor Detects ribbon out and end (holder speed)

Label peeling sensor (optional)

Media top position (home position) adjustable with software

Communication interface

Indications, keys and switches

Options

Dimensions and weight

Serial (RS-232C)

Parallel (IEEE1284 compatible and nibble modes)

USB (USB1.1)

LEDs

LCD

Control keys

Mode switch

Power and Error

Displays printer status, error contents, mode switch contents etc

Pause, Feed and Stop

Switches between direct-thermal and thermal-transfer and sets parameters for communication etc

Detects head open Head-up detection sensor

Power switch

Factory Installed

Turns on or off the power

Auto-Cutter or Label Peeler

PCMCIA memory card User Installed

Height

Width

Depth

251 mm

255 mm

428 mm

9.9 in

10.0 in

16.9 in

Power

Weight

Voltage 120V system

11.0 kg 24.2 lbs

120V -10%+6%, 2.5A, 60Hz

(USA and Canada)

Voltage 220V system 220V - 240V -10%+6%, 1.2A, 50/60Hz (Europe)

∗ Note: UFST and TrueType rasterizer are licensed from Agfa Corporation. UFST is a trademark of

Agfa Corporation. TrueType is a trademark of Apple Computer.

69

Appendixes

2 Specifications

Item

Standards

Environment

120V system

230V system

120V:

Description

UL 1950

U.S.A./ Canada

CSA No. 950

220V

−240V:

Europe

FCC Part 15 Subpart B class A

EN 60950

EN 55022 class A

EN 55024

EN 61000-3-2, 61000-3-3

Operating conditions Temperature: 5

−35°C (41−95°F)

Humidity: 30

−80% (non-condensing)

-20

Humidity: 5

−85%

−60°C (-68−140°F)

Ventilation

Dust

• Convection

• Air vent be away from wall etc

• Danger of smoke or fire

Free from conductive or corrosive matter

70

Appendixes

2 Specifications

Interfaces

The printer is connected to a computer and prints labels according to the command from the computer. Two systems of interface connection to a computer are shown below.

1. Serial interface: RS-232C

System

Connector

Handshaking

Asynchronous serial interface

RS-232C

DSUB 25-pin

XON/XOFF and CTS/DTR

Receive buffer size

Baud rate

Bit length

Stop bit

Parity

32K bytes

Receiving data stops when the receive buffer reaches 2K bytes and resumes receiving data when the receive buffer reaches

4K bytes

300, 600, 1200, 2400, 4800, 9600, 19200, 38400 bps

7- or 8-bit

Fixed

When printer is receiving data, stop bit is fixed at 1, and when printer is transmitting data, stop bit is fixed at 2. But computer can transmit or receive data, regardless of stop bit at 1 or 2

No

2. Parallel interface: IEEE1284 compatible and nibble modes

System

Connector

Synchronous syst em

Handshaking

Signal level

8-bit parallel

36-pin unphenol type

Strobe pulse

ACKNLG and BUSY signals

TTL

71

Appendixes

2 Specifications

USB Interface

Specifications USB1.1

4. RS-232C loopback test

After connector wiring as shown in the figure, place the printer into self-test mode. The printer will receive data that has been transmitted by printer itself and the test of receiving and transmitting data will be performed.

RS-232C loopback test

72

Appendixes

2 Specifications

(1) X-ON/X-OFF system (see figure)

This is a control system in which the data transmitting request signal (X-ON (11H) code) and the data transmitting stop signal (X-OFF (13H) code) are output.

Requirements of output of X-ON code:

• When the power is switched to ON.

• When the receive buffer has less than 2K bytes available, the X-OFF code is output, and the receive buffer has at least 4K bytes available.

Requirements of output of X-OFF code:

• When the receive buffer has less than 2K bytes available.

Buffer in use

Receive buffer size = 32K bytes

4K bytes

2K bytes

Receiving data

X-ON code output X-OFF code output

Note: Even if each code is ready for output, the same code will not be transmitted twice successively (except when the power is turned on or the printer is reset from the control panel).

(2) Ready/Busy system (see figure)

This is a control system in which the DTR is output at Ready (High) or Busy (Low) level. The DTR, however, is always output at Ready (High) level except the following:

Requirements of output of DTR ‘Low’:

• When the receive buffer has less than 2K bytes available. When this condition is detected, the printer keeps a ‘Low’ level until the receive buffer has at least 4K bytes available.

73

Appendixes

2 Specifications

6. Interface pin assignment

The serial and parallel pin assignment tables are shown below.

„ Serial interface pin assignment table

Pin No. Signal Input/Output Description

1 F.GND Output Frame

4

5

2

3

TXD

RXD

RTS

CTS

Output

Input

Output

Input

RS-232C output data

RS-232C input data

RS-232C (pull up to +5V with 2 K

Ω)

RS-232C data transmission on computer enabled

6 NC

7 S.GND Output Signal

8 NC

9 NC

10 NC

11 NC

12 NC

13 L.GND

14 VCCs

Output Control system ground current 0.05A)

15 NC

16 NC

17 NC

18 NC

19 NC

20 DTR

21 NC

22 NC

23 NC

24 NC

25 NC

Output RS-232C printer data receiving enabled

74

Appendixes

2 Specifications

„ Parallel interface pin assignment table

Pin No. Signal Input/Output

1

2

−9

10

11

12

13

STROBE

DATA1-8

ACKNLG

BUSY

PERROR

SELECT

14 AUTOFD

15 NC

Input

Input

Output

Output

Output

Description

8-bit data reading signal

8-bit parallel signal

8-bit data request signal

Signal specifying printer Busy

Signal specifying media out

Output Signal specifying printer ‘ON LINE’

(printing enabled) or ‘OFF LINE’ (pausing)

Input Invalidness

16 S.GND

17 FGND

18 P.L.H

19

−30

GND

31 INIT

Output

Output

Input

Signal specifying Peripheral Logic High

(pull up to +5V with 2 K

Ω)

Ground for twisted pair return

Printer

32 FAULT

33

−35 NC

Output Signal specifying printer error

36 SELECTIN Input Invalidness

75

Appendixes

2 Specifications

Example of Connection to a Computer

When RS-232C is used:

(IBM PC compatible)

Communication control: XON/XOFF or CTS/DTR

"PC"

(DB25P)

F.GND

1

TXD

RXD

2

3

CTS 5

S.GND

7

DSR

DTR

6

20

PRINTER

(DB25P)

1 F.GND

3

2

RXD

TXD

20

7

BUSY

S.GND

4

5

RTS

CTS

76

Appendixes

2 Specifications

Tear-Off Function

The tear-off function eliminates the waste of labels when tearing manually. It allows media to automatically advance to the tear position after printing.

When this function is turned on, media will be fed to the manual tear position after printing. The printer will feed back media to the start print position when the next print job is sent.

If data is transmitted continuously from the computer, the tear-off function will be suppressed to increase throughput.

1. Turning Tear ON/OFF

Tear can be turned to ON or OFF from the control panel. Default is OFF.

Indications on the control panel are as follows

LCD screen

Tear-off invalid Tear-off valid

‘NoAction’ ‘TearBar’

77

Appendixes

2 Specifications

2. Tear-off when printing

• If set, the tear-off feature will start if no data is transmitted from the computer after printing.

If data is transmitted continuously from the computer, the tear-off function will be suppressed. Tear-off is only performed for the final label of each batch processing. (The tear-off is not performed until the specified number of print sheets is completed.)

• Media is fed to the tear position

Media position sensor

Print head

Platen

Peeling (manual tearing)

Tear-off will start if no data is transmitted after printing.

Media are fed to the position where manual tearing is possible

• When manual tearing is needed, tear the label at this time.

• Performes next label printing.

When next print data is transmitted form the computer, the printer feeds back media to the previous print completed position and resumes printing.

Media are fed back to the previous print completed position and printing resumes

78

Appendixes

2 Specifications

3. Tear-off when feeding

• Media are fed to the tear position.

• When the manual tearing is needed, tear the label at this time.

• Perform next feeding or label printing.

If the Feed key is pressed or next print data is transmitted from the computer, the printer will feed back media to the previous print completed position and resume feeding or printing.

79

Appendixes

2 Specifications

Cut Position Adjustments

• The cut position can be specified with the ‘fnnn’ of the system-level commands. When the tear-off function is turned on, the following initialization value is set in the printer.

Initialization value: fnnn = f735 (73.5 mm)

The values higher or lower will increase or decrease the amount of feed in the tear-off.

Paper position sensor

Print head

Onnnn: Paper position setting fnnn: Feed position setting

Cutter

Peeler

Tear-off

Onnnn fnnn

Fnnn <= Onnnn

Feed or back-feed is not performed

Fnnn > Onnnn

Feed or back-feed is performed

• Parameter initialization values

Initialization values of print and feed positions by each operating mode are described below. unit: mm (in.) printing value

Print position

(Onnnn, form offset)

Feed position

(fnnn)

55.9 (2.2)

55.9

(2.2)

55.9 (2.2)

86.3

(3.4)

55.9 (2.2)

68.5

(2.7)

55.9 (2.2)

73.5

(2.9)

12.7 (0.5)

12.7

(0.5)

If values lower than the minimum values are set, the initialization values will be set instead. (When the virtual distance between the print and feed positions’ mode is on.)

80

Citizen America Corporation

831 S. Douglas Street, Suite 121

El Segundo, CA 90245

Tel: (310) 643-9825

U.S.A.

Citizen Systems Europe GmbH http://www.citizen-europe.com

Mettinger Strasse 11 Park House

73728 Esslingen

Germany

643-651 Staines Road, Feltham

Middlesex, TW14 8PA

Japan CBM Corporation

CBM Bldg., 5-68-10, Nakano

Nakano-ku, Tokyo 164-0001

Tel: (+81-3) 5345-7540

Fax:(+81-3) 5345-7541

Japan

JE99716-02

(70904032) Printed in Japan

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