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U
SER
’
S
M
ANUAL
Thermal Transfer Bar Code Printer
CLP-7201e
CLP-7202e
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
COMPLIANCE STATEMENT
FOR EUROPEAN USERS
CE marking shows conformity to the following criteria and provisions:
Low Voltage Directive (73/23/EEC)/EN60950
EMC Directive (89/336/EEC)/EN55022, EN55024, EN61000-3-2
& EN61000-3-3
Before Operation
1
Before Operation
EMI COMPLIANCE STATEMENT
FOR CANADIAN USERS
This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. This digital apparatus does not exceed the
Class A limits for radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of Communications. This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
・ Reorient or relocate the receiving antenna.
・ Increase the separation between the equipment and receiver.
・ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
・ Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Use shielded cables to connect this device to computers.
Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.
ETAT DE CONFORMITE EMI A L'USAGE
DES UTILISATEURS CANADIENS
Cet équipment produit et utilise l'énergie à radiofréquences et s'il n'est pas installé et utilisé correctment, c'esst à dire en accord strict avec les instructions du fabricant, il risque de provoquer des intérferences avec la réception de la radio et de la télévision.
Le présent appareil numérique n'émet pas de bruite radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Cet équipment est conçu pour fournir une protection satisfaisante contre de telles interférences dans une installation résidentielle. Cependant, il n'y a pas de garantie contre les interférences avec les réceptions radio ou télévison, provoquées par la mise en et hors circuit de l'équipment; aussi, il est demandé a l'utilisateur d'essayer de corriger l'interférence par l'une ou plus des mesures suivantes:
・ Réorienter l'antenne de réception.
・ Installer l'ordinateur autre part, par égard pour le récepteur.
・ Brancher l'ordinateur dans une prise de courant différente de façon à ce que l'ordinateur et le récepteur soient branchés sur des circuits différents.
2
Before Operation
Important Safety Instructions
1. Read all of these instructions and save them for later reference.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.
Use a damp cloth for cleaning.
4. Do not use this product near water.
5. Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.
6. Slots and openings on the cabinet and the back or bottom are provided for ventilation.
To ensure reliable operation of the product and to protect it from overheating, do not block or cover these openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.
7. This product should be operated from the type of power source indicated on the marking label.
If you are not sure of the type of power available, consult your dealer or local power company.
8. This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be walked on.
10. If an extension cord is used with this product, make sure that the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating.
Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes for 120V outlet and 7.5 amperes for 220V
−240V outlet.
11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product.
12. Except as explained elsewhere in this manual, don't attempt to service this product yourself.
Opening and removing those covers that are marked "Do Not Remove" may expose you to dangerous voltage points or other risks. Refer all servicing on those compartments to service personnel.
13. The mains plug on this equipment must be used to disconnect mains power. Please ensure that the socket outlet is installed near the equipment and shall be easily accessible.
14. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
A. When the power cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when the operating instructions are followed.
Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance, indicating a need for service.
3
Before Operation
Notice
1. Before use, be sure to read this manual. And keep it handy for reference when needed.
2. The contents of this manual may change without prior notice.
3. Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly prohibited.
4. We are not liable for any damage resulting from the use of the information contained herein, regardless of errors, omissions, or misprints.
5. We are not liable for any problems resulting from the use of optional products and consumable supplies other than the designated products contained herein.
6. Do not handle, disassemble or repair the parts other than those specified in this manual.
7. We are not liable for any damage caused by user's erroneous use of the printer and inadequate environment.
8. Data residing in the printer is temporary. Therefore, all data will be lost if power is lost. We are not liable for any damage or loss of profits caused by data loss due to failures, repairs, inspections, etc.
9. Please contact us if there are any mistakes or ambiguities within this manual.
10. If there are missing or incorrectly collated pages in this manual, contact us to obtain a new manual.
4
Before Operation
SAFETY INSTRUCTIONS
・ご使用前に必ず本書をよくお読み下さい。読み終わった後は大切に保管し、
must be strictly observed !
z
To prevent personal injury or property damage, the following shall be strictly
observed.
z
The degree of possible injury and damage due to incorrect use or improperly
following instructions is described below.
WARNING
Indicates a situation which, if not observed and handled properly, could result in death or serious injury.
CAUTION
Indicates a situation which, if not observed and handled properly, could result in injury.
This is a mark to call attention to the reader.
5
Before Operation
WARNING
Never perform the following. If not avoided, these may cause damage or trouble to the printer or cause the printer to overheat and release smoke and cause burns or an electrical shock. If the printer is damaged or is malfunctioning, be sure to turn the power off immediately and remove the power cord from the outlet, then consult our service personnel.
• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.
• Do not place the printer in a poorly ventilated area, or shut off the air vent of the printer.
• Do not place the printer where chemical reactions occur, such as in laboratories or where air is mixed with salt or gas.
• Do not use a power voltage or frequency other than those specified.
• Do not plug/unplug the power cord or attach/detach the interface cable by simply grabbing the power cord or interface cable. Do not pull or carry the printer when the tension of the power cord or interface cable is increased.
• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.
• Do not plug the power cord into an outlet with many loads.
• Do not spill drinks such as tea, coffee and juice on the printer or spray insecticide on the printer. If drink or water is spilled, first be sure to turn the power off and remove the power cord from the outlet, then consult our service personnel.
• Do not disassemble or modify the printer.
Discard or safely store the plastic packing bag. This bag should be kept away from children. If the bag is pulled over a child’s head, it may cause suffocation.
6
Before Operation
General Precautions
1. Prior to operation, read the safety instructions carefully and observe them.
2. Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.
3. Be careful when moving or carrying the printer. Dropping the printer may cause injury or property damage.
4. Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could slam shut, possibly causing injury.
5. When the cover is open, be careful of the corners of the cover. They could cause injury.
6. Do not open the printer during printing.
7. When cleaning the surface of the printer case, do not use the cloth that is soaked in thinner, trichloroethylene, benzine, ketone or similar chemicals.
8. Do not use the printer where there is a lot of oil, iron particles, or dust.
9. Do not spill liquids or spray insecticide on the printer.
10. Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.
11. Operate the control panel properly. A careless, rough handling may cause problems or malfunction. Do not use such sharp-edged tool as a ballpoint pen for operation.
12. Be careful of the edges of the plates so injury or property damage is possible.
13. If a problem occurs during printing, stop the printer immediately and unplug the power cord from the outlet.
14. When printer trouble occurs, do not try to dissemble it. Instead, consult our service personnel.
7
Before Operation
Precautions When Installing the Printer
1. Prior to operation, read the safety instructions carefully and observe them.
2. Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an air conditioner or heater or other source of unusually high or low temperature or humidity or excessive dust.
3. Do not place the printer where chemical reactions occur, such as in a laboratory.
4. Do not place the printer where air is mixed with salt or gas.
5. The printer must sit on a firm, level surface where there is ample ventilation. Never allow the printer's air vent to be blocked by a wall or other object.
6. Do not put anything on the top of printer.
7. Do not place the printer near a radio or television, and do not use the same wall outlet for the printer and radio or television. Radio or television reception could be adversely affected.
8. Do not use a power voltage or frequency other than those specified.
9. Do not put anything on the power cord or step on it.
10. Do not drag or carry the printer with the power cord or interface cable.
11. Avoid plugging the power cord into an outlet with many loads.
12. Do not bundle the power cord when inserting the plug.
13. Always grip the plug housing, not the cord, to plug/unplug the power cord.
14. Make certain the power is turned off before connecting/disconnecting the interface cable.
15. Avoid lengthening the signal cable or connecting it to any noise-producing device. If it is unavoidable, use the shielded cable or twisted pair for each signal.
16. Place the printer near the outlet where the power cord can be unplugged easily to shut off power.
17. Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.
8
Before Operation
Contents
Before Operation
FCC Compliance Statement for American Users
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Compliance Statement for European Users
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EMI Compliance Statement for Canadian Users
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Important Safety Instructions
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3
Notice
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Safety Instructions
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Warning
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5
6
General Precautions
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Precautions When Installing the Printer
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Contents
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9
Main Features
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Model Description
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Chapter 1 Setup
1 Confirmation of Carton Contents
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2 Part Names and Functions
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3 Connection to Power
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4 Connection to a Computer
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Chapter 2 Printer Operation
1 Power On/Off
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2 Normal Operating Mode
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3 Printer Configuration Setting Mode
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4 Self-Test Mode & Hex Dump Mode
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5 System Maintenance Mode
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6 Returning to Factory Setting
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9
Before Operation
Contents
Chapter 3
Media and Ribbon
1 Kinds of Approved Media
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2 Configuration of Approved Media (When Using Front Sensors)
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3 Configuration of Approved Media (When Using Adjustable Sensor)
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5 Kinds of Approved Ribbons
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Chapter 4
Printer Adjustments
1 Use of Media Other Than the Recommended
(Printhead Offset Adjustments – Media Thickness Adjustments)
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2 Use of Narrow Media/Ribbons
(Printhead Pressure Adjustments)
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3 Use of Narrow Media/Ribbons
(Ribbon Tension Adjustments)
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4 Adjustable Sensor (For CLP-7201e)
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Chapter 5
Troubleshooting
1 Error Messages
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2 Power Troubleshooting
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3 Media Feed Troubleshooting
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4 Ribbon Feed Troubleshooting
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5 Print Troubleshooting
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6 Interface Troubleshooting
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Appendixes
10
Before Operation
Main Features
Optimum ribbon tension
The Active Ribbon Control & Positioning technology used in this printer gives improved print quality with a wide range of media and ribbon combinations. ARCP is designed to eliminate ribbon wrinkling and slippage. Thus print registration and positioning especially with small labels are improved.
When a ribbon is initially installed, the source ribbon spool is considerably larger than the destination spool. By the end of the ribbon, this situation is reversed leading to noticeable variations in ribbon tension. Our new ARCP technology is designed specifically to eliminate this effect by equalizing the ribbon tension throughout the print run.
High-speed, high-quality printing
This printer adopts both a direct-thermal and thermal-transfer printing system with the line thermal head and its unique control IC enables high-speed and high-quality printing.
Powerful control language
A powerful yet simple to use control language is standard to all of Citizen’s label printers allowing easy design of labels and bar codes. Alternatively, Citizen provides printer drivers for popular operating systems such as Windows™.
Easy operation
Thanks to the clam-shell mechanism, labels, media and ribbons are loaded easily and maintenance such as head cleaning is carried out smoothly.
IEEE1284 Parallel, serial and USB ports as the standard
The enhanced parallel, serial and USB ports are provided as the standard to enable highspeed data transmitting and industry compatible connectivity.
Adjustable sensor
The adjustable, moveable sensor, standard on the CLP-7201e, allows irregularly cut labels and tags to be used with ease. The sensor can also detect black registration marks that are not at the edge of the media.
LAN Ethernet and WiFi (optional)
The LAN Ethernet and WiFi interfaces are optionally available to meet the variety of needs of computer-printer network.
Trademark Acknowledgement:
Windows: Microsoft Corporation
11
Before Operation
Model Description
The following two models are available. The main different points between the two models are shown below.
Model
Print resolution
Printing speed
Adjustable media sensor
Flash Memory
CLP-7201e 200dpi 2
−7 IPS
CLP-7202e 200dpi 2 −7 IPS Optional Via PCMCIA card
12
Chapter 1
Setup
1 Confirmation of Carton Contents
2 Part Names and Functions
3 Connection to Power
4 Connection to a Computer
13
Chapter 1 Setup
Chapter 1 Setup
1 Confirmation of Carton Contents
1 Confirmation of Carton Contents
Check that the following accessories are included with the printer in the carton.
power cord
paper core ink ribbon ribbon holders (two)
roll holder
user’s manual
roll guide
Thermal head cleaner
labels
printer
The empty carton and packing materials should be stored for future shipping of the printer.
CAUTION
• Be careful when moving or carrying the printer and when taking the printer out of the carton. The printer may cause injury or property damage if dropped. Be sure to grip the printer housing firmly when taking it out of the carton. Do not grip the printer by the foam packing material which may break, causing the printer to drop.
• When opening the cover, open it all the way. If only part way open, the cover could slam shut, possibly causing injury.
• Be careful of the edge of the cover when the cover is opened. It may cause injury or property damage.
• Be careful of the edges of the metal plates so injury or property damage is possible.
14
Chapter 1 Setup
2 Part Names and Functions
2 Part Names and Functions
Front view
1
9
2
12
4
8
3
13
10
(1) Cover
Opens to allow loading of the media and ribbon.
(2) Control panel
To set the printer configuration settings.
(See Chapter 2.)
(3) Ribbon holder
To attach the ribbon. (See Chapter 3.)
(4) Ribbon winder
To wind the ribbon after printing.
(See Chapter 3.)
(5) Roll holder
Holds the roll of media.
(6) Roll guide
Guides the roll of media. This is adjusted according to the width of the media. (See
Chapter 3.)
(7) Media holder
Holds the roll holder. (See Chapter 3.)
6
11
5
7
(8) Open lever
To swing the printhead out of the way when loading the media or cleaning the printhead. (See Chapter 3.)
(9) Printhead pressure adjustment knob
(See Chapter 4.)
(10) Open guide
Holds down the media. The adjustable, movable media sensor inside (available for the model CLP-7201e) detects the media position. (See Chapter 3.)
(11) Open guide lever
Pressing this opens the open guide to replace the media. (See Chapter 3.)
(12) Front sensors
Detect the label or tag position. (See
Chapter 3.)
(13) Offset check window
Allows you to check the optimum position of the printhead. (See Chapter 4.)
15
Chapter 1 Setup
2 Part Names and Functions
Side view
(1) Adjust-screw
To change the ribbon tension setting on the winding side. (See Chapter 4.)
(2) Rear tension knob
To change the ribbon tension setting on the feeding side. (See Chapter 4.)
Rear view
(1) Serial interface connector
To connect the serial interface cable.
(2) USB interface connector
To connect the USB interface cable.
(3) Parallel interface connector
To connect the parallel interface cable.
(4) Power switch
To turn on or off the power.
(See Chapter 2.)
(5) Power inlet
To connect the power cord.
(6) PCMCIA memory card cover
To protect the PCMCIA memory card from exposure to dust and foreign matter.
To install a PCMCIA memory card, first unhook this cover, then slide it out. (See
Appendixes.)
6
2
2
3
1
1
5
4
16
Chapter 1 Setup
2 Part Names and Functions
Control panel
6
7
8
3
(1) LCD
Displays the current printer status, configuration settings, or an error message.
(2) LEDs
One LED is the power indicator and the other the error indicator.
(3) PAUSE key
Temporarily pauses printing.
(4) FEED key
Feeds the media.
1
2
4
5
(5) STOP key
Stops the printer operating.
(6) Media gap adjustment control
To adjust the media gap sensor sensitivity.
(7) Black mark adjustment control
To adjust the black mark sensor sensitivity.
(8) LCD contrast adjustment control
To adjust the LCD contrast.
17
Chapter 1 Setup
3 Connection to Power
3 Connection to Power
1. Check that the power switch to the printer is turned OFF.
2. Connect the connector of the power cord to the power inlet on the printer.
3. Insert the plug of the power cord in the AC outlet. power switch power inlet
AC outlet
CAUTION
• Use an AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.
18
Chapter 1 Setup
4 Connection to a Computer
4 Connection to a Computer
An interface cable is necessary to connect the printer to a computer.
To connect the cable, proceed as follows:
1. Turn OFF both power switches of the printer and the computer.
2. Connect the connector of one end of the interface cable to the interface connector on the back of the printer and secure it with locks or locking screws.
3. Connect the connector of the other end of the interface cable to the interface connector on the computer and secure it with locks or locking screws.
Serial interface cable
USB interface cable
Parallel interface cable
19
Chapter 1 Setup
20
Chapter 2
Printer Operation
2 Normal Operating Mode
3 Printer Configuration Setting Mode
4 Self-Test Mode & Hex Dump Mode
5 System Maintenance Mode
6 Returning to Factory Setting
Chapter 2 Printer Operation
21
Chapter 2 Printer Operation
1 Power On/Off
1 Power On/Off
Turning on the power
1. Turn on the power switch on the back of the printer.
2. The green LED is lit. Check that the LCD screen displays ‘On Line.’
When operating normally
On Line
When displaying no message
Contrast adjustment control
When displaying an error message
HeadOpen
Turn the LCD contrast adjustment control with a small Phillips screwdriver.
22
Turning off the power
1. Turn off the power switch on the back of the printer.
2. The green LED goes off and any message on the LCD screen disappears.
Chapter 2 Printer Operation
1 Power On/Off
23
Chapter 2 Printer Operation
2 Normal Operating Mode
2 Normal Operating Mode
When the power is turned on, the printer enters the normal operating mode, which allows normal printing. The control key functions are as follows:
On Line
With this key, the operator can stop and cancel the current print job. Pressing the STOP key during printing stops the printing immediately. Pressing it again cancels the print job.
Advance to the top of the next label. When using continuous media, make sure the Sensor selection is set to ContinuP or a Media error will result.
PAUSE key
STOP key
FEED key
Temporarily pauses printing. ‘Pause’ is displayed on the LCD screen. If pressed during printing, printing will stop after the current label is printed. Press the PAUSE key again to resume printing.
24
Chapter 2 Printer Operation
3 Printer Configuration Setting Mode
3 Printer Configuration Setting Mode
In this menu, the print mode, the ‘after printing function’ such as cutting or peeling, media sensor selection and print quality settings such as print speed or density are configured.
Control key functions are shown below. The printer configuration settings are stored in memory so they are maintained even after the power is turned off.
On Line
Pressing these keys simultaneously places the printer into printer configuration setting mode (menu).
On Line
Example: Changing the media gap sensor to the black mark sensor
Returns to normal operating mode.
Selects the mode item.
Selects the mode.
1. First check the printer goes On Line, then press and hold down the PAUSE key and press the
FEED key.
On Line Transfer
2. Change the print mode (direct-thermal or thermal transfer printing) to the sensor selection with the PAUSE key.
Transfer Edge
25
Chapter 2 Printer Operation
3 Printer Configuration Setting Mode
3. Change the media gap sensor to the black mark sensor with the FEED key.
Edge Reflect
4. Return to normal operating mode with the STOP key.
Reflect On Line
26
Chapter 2 Printer Operation
3 Printer Configuration Setting Mode
Display Indications
Mode item
Printing method
Indication
Transfer
Operation after printing
Media sensor
Print density
Printing speed
Feed speed
Back-feed speed
Print start position
Column offset
Media stop position
Command overriding
AfterPrt
Edge
HeadHeat
PrintSpd
Feed Spd
Back Spd
Vert Adj
HorizAdj
StopPos
SetLckOF
DirectTM
PeelWait AutoCut
Reflect ContinuP
Heat 01
PSpeed 2
FSpeed 2
BSpeed 2
V-2.00in
H 0.00in
S-2.00in
Transfer
SetLckON SetLckOF
TearBar
Edge
Heat 30
PSpeed 7
FSpeed 7
BSpeed 7
V+2.00in
H+2.00in
S+2.00in
NoAction
27
Chapter 2 Printer Operation
3 Printer Configuration Setting Mode
List of Mode Items
Indication
Printing method
Transfer
DirectTM
PeelWait
Description
Thermal transfer printing is performed
Direct thermal printing is performed
Selected when peeler (option) is used
Operation after printing
AutoCut
TearBar
NoAction
Selected when auto-cutter (option) is used
Media is automatically advanced to the cut position after printing
No operation is performed after printing
Edge
Transparent type sensor is used to detect the media position with media gaps or notches
Media sensor Reflect
Reflective type sensor is used to detect the media position with black marks
ContinuP Printing on continuous media is performed without detecting media gaps
Print density
Printing speed
Feed speed
Heat 01
:
Heat 30
Pspeed 2
:
Pspeed 7
Fspeed 2
:
Fspeed 7
Bspeed 2
Print density is set
Printing speed is set
Feed speed is set
Back-feed speed
Print start position
:
Bspeed 7
V-2.00in
:
V+2.00in
Back-feed speed is set
Print start position is set (relative value to default value is used)
Column offset
H 0.00in
:
H+2.00in
Column offset (horizontal direction) is set
Media stop position
S-2.00in
:
Media stop position is set (relative values to default values for peeling, auto-cutter, tearing are used)
S+2.00in
Command overriding
SetLckOF
SetLckON
Printing mode settings are allowed with command
Printing mode settings are not allowed with command
Note: When the printer is switched off and on, the initial values for these menu items selected by the printer configuration setting mode will be retrieved from the flash memory.
28
Chapter 2 Printer Operation
3 Printer Configuration Setting Mode
Notes when setting print start position and media stop position
Auto-cutter
Direction of media feed
←→
∆
f (Stop Pos)
Actual distance
29.0mm (Cut)
17.4mm (Tear)
12.8mm (Peel)
←→
∆
f (Stop Pos)
Printhead
O value
←→
∆
O (Vert Adj)
←→
∆
f (Stop Pos)
←→
∆
f (Stop Pos)
Platen
Media sensor f value (NoAction) f value (PeelWait) f value (TearBar) f value (AutoCut)
Labels
Liner
Print start position: Relative value to O value
(Vert Adj) is set (
∆
O)
Print start position: Relative value to O value
(Stop Pos) is set (
∆
f)
• When the “AfterPnt” menu item is set to “AutoCut”, the relation between print start position and media stop position should be set to [
∆O ≥ ∆f]. If the value is set so that [∆O < ∆f], the media may be out of platen.
• If the absolute value to O value is larger than the absolute value to f value as the set value of [
∆O] increases, the media stop position may change. However, if the absolute value to f value is smaller than the absolute value to O value as the set value of [
∆f] decreases, the media stop position may not change.
• When the “AfterPnt” menu item is set to “PeelWait”, the set value of [
∆f] should be limited; the larger value causes labels to unexpectedly peel off.
29
Chapter 2 Printer Operation
4 Self-Test Mode & Hex Dump Mode
4 Self-Test Mode & Hex Dump Mode
In this mode, self-test printing is performed, and you can check the current printer configuration settings and print quality. After loading the media and ribbon, operate the printer in the following way:
1. Turn ON the power switch while pressing and holding the FEED key.
When labels are used, hold down the FEED key for two seconds and the printer will feed the media and print samples 1 and 2 (see below) and stop.
When continuous media is used, hold down the FEED key for four seconds and the printer will feed the media and print samples 1 and 2 (see below) and stop.
ROM version No.
Date and time
ROM checksum
RAM check
Protocol setting
Print mode
Media sensor type and voltage
Printhead rank and resistance value
Peeling sensor
Auto-cutter
Tear-Off
Total travel distance
TestPrin
Sample 1
30
Chapter 2 Printer Operation
4 Self-Test Mode & Hex Dump Mode
Check the following items in the self-test mode.
Check item Cause
Dot missing Printprinthead disconnected
Totally blurred
Partially blurred
Dust adhered
Printhead offset changed in position
Printing energy low
Printhead pressure unbalanced
Remedy
Replace printhead
Clean printhead (see Section 5, Chapter 4)
Adjust printhead offset (see Section 1,
Chapter 4)
Adjust printing energy (see Command
Reference)
Adjust printhead pressure
(see Section 2, Chapter 4)
Ribbon wrinkling and slipping
Ribbon tension improper
Adjust ribbon tension
(see Section 3, Chapter 4)
Sample 2
203 dpi
2. After self-test printing, the printer enters the data dump mode (hex dump mode).
The contents of communication can be checked with the communication data printed in ASCII code.
3. Return to normal operating mode after turning OFF the power switch and turning ON again.
31
Chapter 2 Printer Operation
5 System Maintenance Mode
5 System Maintenance Mode
In system maintenance mode, the communication, adjustable sensor ON/OFF and sensor voltage selections are set up. The printer configuration settings are stored in memory so they are maintained even after the power is turned off. Control key functions are shown in the following:
Pressing all these keys simultaneously places the printer into system maintenance mode.
Example: Setting the black mark sensor voltage
On Line
Return to normal operating mode.
Selects the mode item.
Selects the mode.
1. First turn OFF the power switch, then press and hold the PAUSE, FEED and STOP keys simultaneously and at the same time turn ON the power switch.
9600bps
2. Change the baud rate to the sensor voltage setting with the PAUSE key pressed.
9600bps PE.*.**V
32
Chapter 2 Printer Operation
5 System Maintenance Mode
3. Change the media gap sensor voltage to the black mark sensor voltage with the FEED key pressed.
PE.*.**V
4. Return to normal operating mode with the STOP key pressed.
BL.*.**V
BL.*.**V
On Line
Mode item Indication
Baud rate
Data length
Native f value virtual or real distance mode
Command code
Adjustable sensor
Voltage setting
9600bps
8bits
NativeON fVirtual
Cmnd STD
AJSensOF
PE *.**V
19200bps
7bits
NativeOF f Real
CmndAS4
AJSensON
BL *.**V
33
Chapter 2 Printer Operation
3 Printer Configuration Setting Mode
List of Mode Items
Item Indication
Baud Rate 9600bps
Description
Selection of communication data rate between host computer and printer when using the RS232C serial interface
Data Length 8Bits Selection of communication data length between host computer and printer when using the RS232C serial interface
Native
Command Mode
NativeOn
NativeOf
Please refer to the command reference manual for a detailed explanation of the different printer operation in Native On and Native Off modes.
Such changes include the allocated names of the memory modules, priority of heat over print speed, etc.
Media sensor master position
Command
Mode fVirtual fReal
Cmnd Std
Defines default position between sensor and printhead. For use with legacy systems and should not be needed except in specialist applications
Standard Mode. STX (Hex 02) and SOH (Hex01) commands operate as usual
Cmnd AS4 “AS400” mode. The ~ character acts like the STX command making this mode idea for use on systems that cannot send unprintable character, such as AS/400 computer. See the command reference manual for full details
CmnD RST Raster Mode. For specialist applications
Adjustable
Sensor
Enable/Disable
AJSensOF
AJSensON
Adjustable sensor Off. The front, fixed sensor is used instead of the adjustable sensor.
The rear, adjustable sensor is used to detect media. This sensor is standard on the CLP 7201e but optional on the CLP 7202e.
Voltage Setting PE *.**V Shows current value of see-through gap sensor. Adjust this using the upper adjustment screw and a small Phillips screwdriver.
If you install just the liner material under the sensor (peel off one label) and adjust the voltage to approx. 3.0 volts for optimum operation.
BL *.**V Shows the current value of the black-line sensor. Adjust this using the middle screw and a small Phillips screwdriver.
Note: When the printer is switched off and on, the initial values for these menu items selected by the system maintenance mode will be retrieved from the flash memory.
Media gap sensor adjustment control
Black mark sensor adjustment control
34
Chapter 2 Printer Operation
6 Returning to Factory Setting
6 Returning to Factory Setting
To return all the contents already made in the printer configuration setting mode or system maintenance mode to the factory setting, proceed as follows:
First turn OFF the power switch, then press and hold the PAUSE, FEED and STOP keys simultaneously and at the same time turn ON the power switch, and continue holding down those keys.
S Mainte
A ‘Pi’ sound is heard. Continue holding down those keys
Turn ON the power switch while holding down those keys simultaneously
S/I Init
When a ‘Pi’ sound is heard again, the operation is completed
Factory setting
Printer configuration setting mode System maintenance mode
Printing method
Operation after printing
Media sensor
Print density
Printing speed
Feed speed
Back-feed speed
Print start position
Transfer
NoAction
Edge
Heat 10
Pspeed 6
Fspeed 7
Bspeed 4
V 0.00in
Column offset H 0.00in
Media stop position S 0.00in
Command overriding
SetLckOF
Baud rate
Data length
Native
Feed amount
Command code
Adjustable sensor
Voltage setting
9600bps
8 bits
NativeON f Virtual
Cmnd STD
AJSensOF
PE *.**V
35
Chapter 2 Printer Operation
36
Chapter 3
Media and Ribbon
1 Kinds of Approved Media
2 Configuration of Approved Media
(When Using Front Sensors)
3 Configuration of Approved Media
(When Using Adjustable Sensor)
5 Kinds of Approved Ribbons
Chapter 3 Media and Ribbon
37
Chapter 3 Media and Ribbon
1 Kinds of Approved Media
1 Kinds of Approved Media
Item
Kinds of media
• Thermal-transfer media
• Direct-thermal media
Specification
When choosing media, make sure that these are high-quality. Otherwise, the print quality and life of the printhead will not be guaranteed.
Types of media
• Labels
(continuous, die-cut, or fanfold)
• Tags
• Tickets
Both inward-wound and outward-wound roll media can be used.
Size of media
Media width
Media thickness
Max. outer diameter of roll media
Media core inner diameter
25.4
−118 mm
0.0635
−0.254 mm
203 mm
38
−76 mm
1
−4.65 in
0.0025
−0.01 in
8 in
1.5
−3 in
38
Chapter 3 Media and Ribbon
2 Configuration of Approved Media (When Using Front Sensors)
2 Configuration of Approved Media
(When Using Front Sensors)
The front sensors consist of the transparent and reflective type photosensors that detect the position of the labels or tags:
Transparent type photosensor: Detects gaps between labels and notches of tags.
Reflective type photosensor: Detects black marks.
Note: Make sure that the adjustable sensor is set to ‘AJSensOF.’ (See Chapter 2.)
• Dimensions of media
For gaps between labels, notches of tags (labels) and black marks, see the size of media below.
C
D
Left end of label
Gap between labels
Minimum value mm (in)
0
2.54 (0.10)
Maximum value mm (in)
7.62 (0.3) 118.00 (4.65)
25.40 (1.0) 118.00 (4.65)
2.54 (0.10)
2539.00 (99.96)
2.54 (0.10) 2539.00 (99.96)
5.08 (0.20) 2539.00 (99.96)
I
J
Right end of notch
Left end of notch
8.3 (0.32)
0
0.25 (0.01)
11 (0.43)
4.7 (0.19)
K
L
M
Notch length
Right end of black mark
Left end of black mark
2.54
15.00
0
3.18
(0.10)
(0.59)
17.80 (0.70)
1.5 (0.06)
N Black mark width (0.125) 17.80 (0.70)
Note:
• Media having both gaps between labels and black marks should use the media gap sensor.
• Fanfold media must should use the media gap sensor.
Labels
Size of media Continuous media
Notch detection Black mark
Printable area
Label
Label
Label
Use of media gap sensor
Use of media gap sensor
Use of black mark sensor
Direction of media feed
2.5mm 104.0mm (11.5mm)
Left margin Printable area Right
Printable area
Black mark
OD value: 1.5 or more
Carbon black ink
39
Chapter 3 Media and Ribbon
3 Configuration of Approved Media (When Using Adjustable Sensor)
3 Configuration of Approved Media
(When Using Adjustable Sensor)
The adjustable sensor is the standard for CLP-7201e but it is the optional for CLP-7202e.
Make sure that the adjustable sensor is set to ‘AJSensON.’ (See Chapter 2.)
B Liner width
C Left end of label
D Gap between labels
E
F
Label length
Label pitch
Minimum value mm (in)
25.24
Maximum value mm (in)
(1.0) 118.00 (4.65)
25.24 (1.0) 118.00 (4.65)
0
2.54
12.70
12.70
(0.10)
(0.50)
(0.50)
2.54
2539.00
2539.00
2539.00
(0.10)
(99.96)
(99.96)
(99.96)
0.05 (0.0025) 0.125 (0.0049)
0.05 (0.0025) 0.25 (0.01)
0
60.8
57.2
(2.39)
(2.25)
I
J
Right end of notch
Left end of notch
K
L
Notch length
Right end of black mark
M Left end of black mark
2.54
15.00
0
(0.10)
(0.59)
17.80 (0.70)
51.5 (2.02)
N Black mark width 3.18 (0.125) 17.80 (0.70)
Note:
• Media having both gaps between labels and black marks should use the media gap sensor.
• Fanfold media should use the media gap sensor.
Labels
Size of media
Continuous media
Notch detection Black mark
Label
Printable area
Label
Label
Use of media gap sensor
Black mark
OD value: 1.5 or more
Carbon black ink
Use of media gap sensor
Use of black mark sensor
Direction of media feed
Printable area
2.5mm 104.0mm (11.5mm)
Left margin Printable area Right
40
Chapter 3 Media and Ribbon
4 Media Setting
4 Media Setting
The printer is designed to easily load media. Open the printer cover and set media in the following:
1. Push down the open lever to open the printhead.
2. Push down the open guide lever to lift the open guide up. open lever
open guide lever
3. Insert the roll holder with the roll guide in the core of roll media. Load this onto the media holder and push against the left side wall and secure roll media.
CAUTION
Be careful of the edges of the plates so injury or property damage is possible.
41
Chapter 3 Media and Ribbon
4 Media Setting
4.
(1) Push media against the fixed media guide on the left side.
(2) Guide media positively with the movable media guide.
(3) Align the left top edge of media with the notch of the tearing plate.
(1)
(3)
fixed media guide
(2)
notch of tearing plate
movable media guide
5. Holding media so as to ensure it cannot skew, push down the open guide to close it.
6. Push down the green part of the push button to close the printer mechanism; at this time, continue pushing until it clicks closed.
Note: Make sure the green part of the push button is pressed properly. Otherwise, the printer mechanism may fail to close.
7. Close the printer cover.
8. Turn ON the power switch of the printer. The LCD screen on the control panel will show ‘On Line.’ Then press the FEED key and media will advance to the next label position and stop.
42
Chapter 3 Media and Ribbon
5 Kinds of Approved Ribbons
5 Kinds of Approved Ribbons
Item Specification
Kinds of ribbons
This printer uses a solid ink ribbon.
• Wax
• Wax resin
Multipurpose ribbon.
Multipurpose, high-quality ribbon.
• Resin
Special ribbon with weather resistance. When using this type, set the print speed slower and the printing energy greater.
Both inward-wound and outward-wound ribbons can be used.
Types of ribbons
Size of ribbons
With a single roll of ribbon (360 m), about two rolls of media with outer diameter of
203 mm (8 in) can be used for printing.
• Ribbon width
25.4
−114 mm
1
−4.5 in
Note: Recommended ribbon width:
±10% of width of media used
• Max. length
360 m 1,181 feet
• Max. outer diameter
74 mm 2.91 in
• Media core inner diameter
25.4 ± 0.254 mm
1
± 0.01 in
43
Chapter 3 Media and Ribbon
44
Chapter 3 Media and Ribbon
45
Chapter 3 Media and Ribbon
43
Chapter 3 Media and Ribbon
6 Ribbon Setting
6 Ribbon Setting
This printer is designed for easy ribbon loading. Open the printer cover and install the ribbon as follows:
1. Push down the open lever to open the printhead.
2. Insert the ribbon shaft in the core of ribbon so that it is in its deepest position. open lever
3. Set the ribbon holder on the transfer mechanism.
(1)
(2)
4. Pull the ribbon from under the transfer mechanism to the ribbon winding side.
CAUTION
Be careful of the edges of the metal plates to avoid injury or property damage.
44
Chapter 3 Media and Ribbon
6 Ribbon Setting
5. Wind the ribbon being pulled out around the ribbon holder and fix it to the core with adhesive tape. Set the ribbon holder on the transfer mechanism. Then turn its knob in the direction of arrow to remove the slack or wrinkle of the ribbon. Also any slack or wrinkle of the ribbon must be removed from the bottom of the transfer mechanism.
6. Push down the green part of the push button to close the printer mechanism until it clicks.
CAUTION
Make sure the green part of the push button is pressed properly. Otherwise, the printer mechanism may fail to close.
7. Close the printer cover.
8. Turn ON the power switch of the printer. The LCD screen on the control panel will show
‘On Line.’ Then press the FEED key and media will advance to the next label position and stop.
45
Chapter 3 Media and Ribbon
46
Chapter 4
Printer Adjustments
1 Use of Media Other Than the Recommended
(Printhead Offset
Adjustments – Media Thickness Adjustments)
2 Use of Narrow Media/Ribbons
(Printhead Pressure Adjustments)
3 Use of Narrow Media/Ribbons
(Ribbon Tension Adjustments)
(For CLP-7201e)
5 Cleaning
Chapter 4 Printer Adjustments
47
Chapter 4 Printer Adjustments
1 Use of Media Other Than the Recommended (Printhead Offset Adjustments – Media Thickness Adjustments)
1 Use of Media Other Than the Recommended
(Printhead Offset Adjustments – Media Thickness Adjustments)
The printer is already factory-set to the requirements of proper print quality while using the recommended labels. If the print quality is inferior because of the different type of media, adjust the printhead offset in the following manner: a) Printhead position for labels
Printhead heating element b) Printhead position for tags
Printhead heating element
Offset adjustment screw
Offset check window
(a) When using standard labels, or thermal media
(1) Looking in at the offset check window, reset the printhead offset so that it comes to the center line
(middle of the three lines) by turning the offset adjustment screw with a screwdriver.
The relationship between the printhead heating element and the offset check window is shown below:
Offset adjustment screw
Offset check window
Offset adjustment screw a
Offset check window b
(2) Make fine adjustments by checking the self-test print.
(b) When using thick media
(tags or other media)
(1) Looking in at the offset check window, reset the printhead offset so that it comes to the center line
(middle of the three lines) by turning the offset adjustment screw with a screwdriver.
Then turn the offset adjustment screw two to four times counterclockwise with a screwdriver. (Factory setting: two turns.)
(2) Then turn the offset adjustment screw two to four times clockwise with a screwdriver.
(3) Make fine adjustments by checking the self-test print.
48
Chapter 4 Printer Adjustments
2 Use of Narrow Media/Ribbons (Printhead Pressure Adjustments)
2 Use of Narrow Media/Ribbons
(Printhead Pressure Adjustments)
The printer is already factory-set to the value of media width: 112 mm (4.4 in). When you use narrow media, adjust the printhead pressure in the following:
1. Looking in at the check window on the upper frame, align the mark (the left end of white plastic) with the width of media by turning the printhead pressure adjustment knob. (The printhead must be closed.)
2. Make fine adjustments by checking the self-test print.
(a) When the print on right side is too light:
Move the mark (white) to the right side by turning the printhead pressure adjustment knob clockwise.
(b) When the print on the left side is too light:
Move the mark to the left side by turning the printhead pressure adjustment knob counterclockwise.
Check window Width of media
25.4 mm
50.8 mm
76.2 mm
101.6 mm
When ribbon wrinkles or media skews with media width of 4 in or more
Factory setting
1 in
2 in
3 in
4 in
49
Chapter 4 Printer Adjustments
3 Use of Narrow Media/Ribbons (Ribbon Tension Adjustments)
3 Use of Narrow Media/Ribbons
(Ribbon Tension Adjustments)
Ribbon tension of this printer is already adjusted to the recommended ink ribbon and media.
Ribbon and media, however, may slip due to imperfect combination of ink ribbon and media, where a message ‘RibonOut’ will be shown on the LCD display. To resolve this problem and obtain the optimum printing condition, make adjustments in the following manner (this should be done after the printhead pressure adjustments on the previous page are made):
Winding section adjust-screw
When turning adjust-screw on winding section, use a flat-tip screwdriver.
(1) General ribbon and media
Factory setting: both marks on winding and feeding sections are set to STANDARD so as to obtain the optimum printing condition for the recommended ink ribbon and media.
Feeding section adjust-knob
Feeding section
Winding section
50
Chapter 4 Printer Adjustments
3 Use of Narrow Media/Ribbons (Ribbon Tension Adjustments)
(2) Easy-to-slip ribbon and media
If a message ‘RibonOut’ is shown, set the mark on the feeding section to LOW by turning the adjust-knob.
(3) Especially-easy-to-slip ribbon and media
If a message ‘RibonOut’ is still shown, although Step (2) has been performed, set the mark on the feeding section to SUPER LOW by turning the adjust-knob.
(4) When ribbon is broken during printing
Ribbon may be broken if it is narrow in width and printhead heat temperature is high. In that case, set the mark on the feeding section to SUPER LOW and set the mark on the winding section to LOW by turning the adjustknob and adjust-screw respectively.
Note: If the problem is still not resolved, please contact our service personnel.
51
Feeding section
Feeding section
Feeding section
Winding section
Winding section
Winding section
Chapter 4 Printer Adjustments
52
Chapter 4 Printer Adjustments
4 Adjustable Sensor (For CLP-7201e)
4 Adjustable Sensor
(For CLP-7201e)
Note: The adjustable sensor is optional for CLP-7202e.
Adjustable knob
Top view
Mark (yellow)
Scale
Upper guide rail
Side view
Operating procedure
1. Measure your required detection position beforehand, using the scale on the upper guide rail. Move the adjustable sensor to the required detection position by tuning the adjustable knob; it is useful to align the mark (yellow) on the top of the adjustable sensor with the scale showing the required detection position.
For the movable range of the adjustable sensor, see figure below.
2. Set media with liner. Then close the upper guide rail and set the voltage to 3V.
Note: For voltage setting, see Section 5 System Maintenance Mode, Chapter 2.
Side view
Left end of media:
0 mm
118 mm (max. media width)
59 mm (sensor usable range)
Adjustable sensor movable range
53
Chapter 4 Printer Adjustments
5 Cleaning
5 Cleaning
Wipe off any foreign matter such as ribbon or media dust, dirt and adhesive substances built up around the printhead, ribbon guide roller, platen etc with the accessory thermal head cleaner or a soft cloth soaked in ethyl alcohol. It is particularly important to clean the printhead after printing on thermal media for long periods, which will guarantee the print quality and extend the life of the printhead.
Note: Always use the thermal head cleaner when cleaning the printhead.
CAUTION
Do not use any solvent other than ethyl alcohol. Solvents such as benzene, acetone and thinner will dissolve plastic parts and destroy the printhead, platen and much of the printer! ribbon guide roller printhead ribbon guide roller
platen
54
Chapter 4 Printer Adjustments
55
Chapter 5 Troubleshooting
Chapter 5
Troubleshooting
3 Media Feed Troubleshooting
4 Ribbon Feed Troubleshooting
55
Chapter 5 Troubleshooting
1 Error Messages
1 Error Messages
When there is a problem with the printer:
- A buzzer sounds.
- The error indicator lights up.
- An error message is shown on the LCD screen.
Errors and corrective actions are shown below.
1 Errors
Printhead temperature low
PCB temperature low
Printhead resistance value abnormal (error contents and printhead information repeatedly displayed)
Rank: Rank of printhead resistance value
Average: Average of resistance values (A/D reading value in decimal system)
Maximum: Max. resistance value
Minimum: Min. resistance value
Communication error (receive buffer overrun)
Communication error (parity, framing)
Communication error (transmit buffer overflow)
Pause key pressed
Pause command reception (remote control)
Printhead overheat
Stop key pressed
Stop command reception (remote control)
Printhead mechanism open
Paper end (paper out)
Paper out (paper position cannot be detected) (error contents and sensor information repeatedly displayed)
M command: Sets length for detection miss checking with system command M
Maximum: Max. value of sensor reading voltage
Minimum: Min. value of sensor reading voltage
Ribbon end
PCB overheat
(PCB or sensor abnormal)
Fan stop
Option board abnormal
Auto-cutter abnormal (such as poor engagement)
ROM checksum error
RAM check error
Fan stop
OP Err
Cut Err
ROM Err
RAM Err
Cold PCB
Head Err
Rank ***
Ave.***
Max.***
Min.***
OverFlow
S/I Err
HostBusy
T.D.Full
Pause
Pause
OverHeat
Cooling
Stop
Cancel
HeadOpen
PaperEnd
PaperErr
M CMMD
Max*.**V
Min*.**V
RibonOut
OverHeat
Lights Sounds long
Lights
Lights
Blinks
− −
− −
Blinks
− −
− −
Lights
Lights
Lights
Sounds long
Sounds long
Sounds short 3 times
− −
− −
Sounds short 3 times
Sounds short 3 times
− −
Sounds short 3 times
Sounds short 3 times
Sounds short 3 times
Lights
Lights
Blinks
Lights
Lights
Lights
Lights
Sounds short 3 times
Sounds short 3 times
Sounds short 3 times
Sounds short 3 times
Sounds short 3 times
Sounds long
Sounds long
56
Chapter 5 Troubleshooting
1 Error Messages
2 Errors and corrective actions
Indication Description Corrective actions
ColdHead
Cold PCB
Printhead temperature low
PCB temperature low
Automatically returned after displaying the error for a certain period.
Raise the temperature around the printer.
Print density becomes low and print quality becomes inferior when the printhead temperature is low.
Automatically returned after displaying the error for a certain period.
Raise the temperature around the printer.
Print density becomes low and print quality becomes inferior when the printhead temperature is low.
Head Err Printhead resistance value abnormal
Check the contents and clear with the Stop key.
Replace the printhead.
Print quality is affected at the section where the printhead resistance value is abnormal.
OverFlow Communication Check the contents and clear with the Stop key.
(receive buffer overrun)
Correct the communication control system or communication cable abnormalities.
S/I Err Communication error
(parity, framing)
Check the contents and clear with the Stop key.
Correct the communication parameter or communication cable abnormalities.
HostBusy
T.D.Full
Communication error
(transmit buffer overflow)
Automatically returned if the computer receives data and the buffer becomes empty.
Pause
Pause
Pause key pressed Pressing the Pause key again resumes printing.
If the Stop key is pressed, the stored printing contents are discarded and ‘On Line’ turns on.
Same as above.
Pause command reception
(communication control)
(continued)
57
Chapter 5 Troubleshooting
1 Error Messages
Indication
OverHeat
Cooling
Stop
PaperEnd
PaperErr
Description reception
(communication control)
Printhead overheat
Stop key pressed
Corrective actions
Wait until the printhead temperature goes down. When the temperature becomes low, the remaining printing resumes.
Enters a pause after displaying ‘Stop’ by the
Stop command.
If the Pause key is pressed, the printing will resume.
If the Stop key is pressed again, the stored printing contents are discarded and ‘On Line’ turns on. the remaining printing contents, and enters pause.
If the Pause key is pressed, ‘On Line’ will turn on. open
Paper end (paper out)
Paper out (paper position cannot be detected)
Load media.
Check the contents and clear with the Stop key.
Correct the faulty setting of the media detection (media gaps, black marks, continuous media).
Correct the faulty parameter for media (max. length, continuous media).
Adjust the sensor or change to the media that can accept the media position detection.
Specify the detection miss checking length with the M command.
When the media position cannot be detected during feeding by the specified length, it is judged error. Generally specify the length about three times the label length.
In case of continuous media, specify the label length with the C command.
Difference between the maximum and minimum values of the sensor reading voltage must be 0.8 V or more.
Sensor adjustments and check of media characteristic (voltage checking) can be performed with the Maintenance mode.
58
Chapter 5 Troubleshooting
1 Error Messages
Indication
RibonOut
OverHeat
Fan stop
OP Err
Cut Err
ROM Err
RAM Err
− −
Description
Ribbon end
PCB overheat
Fan stops
Option board abnormal
Auto-cutter abnormal
(such as poor engagement)
ROM checksum error
RAM check error
System error (such as timer or CPU malfunction)
Corrective actions
Check the contents and clear with the Stop key.
Install the ribbon.
Check that ribbon winds properly.
Correct the faulty setting of the print mode
(direct-thermal or thermal-transfer).
Turn off the power and reset the printer. If this recurs, contact our service personnel.
Check for fan stop caused by the problems such as foreign matter in the air vent.
Automatically returned if the fan turns again.
If disassembling is needed to remove foreign matter or the problem cannot be resolved, contact our service personnel.
Turn off the power and reset the printer. If this recurs, contact our service personnel.
Check the contents and clear with the Stop key.
If this cannot be cleared, turn off the power and remove foreign matter from the autocutter.
If this recurs, contact our service personnel.
Turn off the power and reset the printer. If this recurs, contact our service personnel.
Turn off the power and reset the printer. If this recurs, contact our service personnel.
First protect the system, then turn off the power and reset the printer. If this recurs, contact our service personnel.
59
Chapter 5 Troubleshooting
2 Power Troubleshooting
2 Power Troubleshooting
Problem
No power even with power switch turned ON.
• Power cord is not properly connected to the outlet.
• Power cord is not properly connected to the power inlet.
• Input voltage is not correct; input voltage is greater or less than the rated voltage.
• Correct RS-232C cable is not used.
Cause and remedy
→ Turn off the power switch and reconnect the power cord to the outlet properly.
→ Turn off the power switch and reconnect the power cord to the power inlet properly.
→ Set input voltage within the rated voltage (puncture voltage may occur. Contact our service personnel).
→ Turn off the power switch and unplug the interface cable.
Check that power is provided by turning on the power switch and use the correct RS-232C cable.
60
Chapter 5 Troubleshooting
3 Media Feed Troubleshooting
3 Media Feed Troubleshooting
Problem
Media does not feed.
Media skew.
Media does not align with the print position.
• Wrong media path.
• Printhead mechanism is open.
Cause and remedy
→ Use correct path. (See Chapter 3)
→ Close the printhead mechanism.
• Edge of media is not in contact with the media guide.
• Roll guide is not in contact with the roll media.
• Printhead pressure is not correct.
• Setting mode is not correct.
• Media gap (black mark) sensor adjustment failure.
• Transfer data is abnormal.
→ Slightly push the media guide to the edge of media.
(See Chapter 3)
→ Slightly push the roll guide to the roll media. (See Chapter 3)
→ Adjust it with the offset adjustment screw according to the width of media. (See Chapter
4)
→ Check whether the setting mode is for media gap or black mark sensor and if it is not, change it.
(See Chapter 2)
→ Adjust the voltage of media gap or black mark sensor from the voltage setting in the system maintenance mode.
(See Chapter 2)
→ If the contents of the transfer data are incorrect, set them properly again.
61
Chapter 5 Troubleshooting
4 Ribbon Feed Troubleshooting
4 Ribbon Feed Troubleshooting
Problem
Ribbon does not wind.
Ribbon wrinkles.
• Wrong ribbon path.
• Ribbon winding direction is reversed.
• Ribbon holder and winder tension is not correct.
• Ribbon and media are not proper.
Cause and remedy
→ Use correct path. (See Chapter 3)
→ Set it properly. (See Chapter 3)
→ Set it properly. (See Chapter 3)
→ Contact our service personnel.
• Ribbon holder and winder tension is not correct.
• Print density (heating factor) is not correct.
• Angle of ribbon guide bar is not correct.
• Printhead pressure doesn’t match media width.
• Ribbon and media are not proper.
→ Set it properly.
→ Correct the parameter of the Hnn command in the printing contents definition mode.
(See Appendixes)
→ Contact our service personnel to adjust the ribbon guide bar.
→ If not, the ribbon may wrinkle.
Adjust printhead pressure with the adjustment screw.
(See Chapter 4)
→ Contact our service personnel.
62
Chapter 5 Troubleshooting
5 Print Troubleshooting
5 Print Troubleshooting
Problem
Printing does not start.
Missing lines.
Dropouts.
Print is too light or dark.
Other printing abnormalities
• Power to the printer is not turned on.
• Printer is not properly connected to the computer.
• Printer configuration setting is not proper.
• Printhead connector connection fails.
Cause and remedy
→ Turn on the power switch.
If power is not provided, follow the descriptions on Section 2: Power
Troubleshooting, Chapter 5.
→ Turn off the power switch and connect it properly. (See Chaper 1)
→ Correct the printer configuration setting. (See Chaper 2)
→ If the printhead connector is not connected properly, insert it properly.
• Printhead is dirty.
• Platen is dirty.
→ Check that the area around the printhead heating element is not dirty. If dirty, clean it with the printhead cleaning pen or a soft cloth soaked in ethyl alcohol etc.
(See Chaper 4)
→ Remove labels, ribbons or media dust, dirt etc built up around the platen. (See Chaper 4)
Note: If those cannot be removed, contact our service personnel.
• Ink ribbon and media are not the recommended type.
• Media quality doesn't match the printhead offset.
• Media width doesn't match the printhead pressure.
• Printer configuration setting mode is not correct.
• Printing energy setting level is not proper.
→ Change to the recommended type after checking the maker and model serial number of the ink ribbon and media.
→ Adjust the printhead offset. See
Section 1: Printhead Offset
Adjustments, Chapter 4.
→ Adjust the printhead pressure.
See Section 2: Printhead
Pressure Adjustments, Chapter 4.
→ Check whether the printer configuration setting mode is for direct-thermal or thermal-transfer printing, and change it as necessary. (See Chaper 2)
→ Check the set value of the printing energy level, and adjust it as necessary. (See the Command
Reference separately available)
• Check the error message on LCD screen and correct it according to the descriptions on Section 1: Error Messages, Chapter 5.
63
Chapter 5 Troubleshooting
6 Interface Troubleshooting
6 Interface Troubleshooting
Problem Cause and remedy
Printer does not print.
The following may be probable causes:
→ Check that the interface cable is connected properly.
Print corrupted or disordered.
Error message is displayed and printer doesn not print.
• Interface cable is not properly connected.
• Interface cable is not the standard type.
• Communication parameter setting is not correct.
→ Set the system maintenance mode from the control panel and check/correct the communication parameter value. (See Chapter 2)
64
Appendixes
1 Options
2 Specifications
65
Appendixes
Appendixes
1 Options
1 Options
Factory and dealer (reseller) options
1. Auto-Cutter
Specifications
Remarks
Cutting method
Max. thickness of cut media
Min. length of cut media
Rotary cutter
0.25 mm
25.4 mm
For details, see the user’s manual of the auto-cutter.
0.01 in
1.0 in
2. Peeler
Specifications
Remarks
Width of media
Max. diameter for roll media
Inner diameter for roll media
Min. length of label
Thickness of media
25.4−118 mm
203 mm
76 mm or more
25.4 mm
Max. 0.17 mm
1−4.65 in
8 in
3 in or more
1 in
Max. 0.0067 in
Thickness of liner of label
Unusable media
Max. 0.07 mm Max. 0.0027 in
Special media (Whitepet etc.) or too flexible media causing jams
For details, see the user’s manual of the peeler.
3. Adjustable sensor
Note: The adjustable sensor is optional for CLP-7202e.
66
Appendixes
1 Options
User options
4. PCMCIA Memory Card
Card type
Description
PCMCIA memory card applications
PCMCIA Type I flash memory card
Storing print format files
Storing graphic data
Storing downloaded fonts
Data in the field register area can be stored and loaded
Graphic data such as a corporate logo can be stored and recalled from the PCMCIA memory card and combined with field data and printed
Downloaded HP Soft fonts can be stored
Note: Some versions of this printer have flash memory installed on the main PCB as standard.
You may not need to use a PCMCIA card in this case. Please contact the dealer from where you purchased the printer for further details.
Installation
1. Turn OFF the power switch of the printer.
2. Remove the PCMCIA memory card cover at the bottom of the printer (see figure).
3. Insert the memory card.
4. Replace the PCMCIA memory card cover.
Insert the card with descriptions to the face side
CAUTION
• Before use, carefully read and understand the instructions regarding the PCMCIA memory card.
• Do not insert or remove the PCMCIA memory card before the power to the printer is turned off.
• Always close the PCMCIA memory card cover to keep out foreign matter such as particles of dust.
• If the PCMCIA memory card write failure occurs, check it with the test command (STX.w).
67
Appendixes
2 Specifications
2 Specifications
Main Specifications
Item CLP-7201e/7202e
Printing Resolution
Printing method
Max. print width
Max. print length
Print density
Printing speed
Print mode
Printing speed setting
Batch mode
Peel mode
Cut mode
Tear-off mode
Main scanning line density: 203 dots/in (8 dots/mm)
Sub-scanning line density: 203 dots/in (8 dots/mm)
Direct-thermal or thermal-transfer printing
104 mm
812.8 mm
Adjustable with software
4.1 in
32 in
2−7 in/sec in one-inch units
Performs normal printing (single or multiple sheets)
Peels labels from the liners after printing labels
Prints and cuts by the specified number of sheets (label back-feeding enabled)
Types of media
Feeds back media to the print starting position after tearing media
Roll or fanfold media (continuous labels, die-cuts, continuous tags or tickets)
Media
Ribbon
Kinds of media
Max. liner width
Min. liner width
Min. label width
Min. media pitch
Max. media thickness
Direct-thermal or thermal-transfer media
118 mm 4.65 in
25.4 mm 1 in
0.3 in 7.62 mm
5.08 mm
0.254 mm
0.2 in
0.01 in
Min. media thickness 0.0635 mm 0.0025 in
On-board roll media diam.
Max. outer diam.: 203 mm
Media core: 38
−76 mm
8 in
1.5
Width 25.4
−114 mm (1−4.5 in) freely adjustable
−3 in
Length, max.
Max. outer diam.
Media core inner diam.
360 m
74 mm
25.4 mm
±0.254 mm
1,181 ft
2.91 in
1 in
±0.01 in
68
Appendixes
2 specifications
Item Description
Bar codes
Fonts
∗
Bar code on-board may vary depending on the model and destination. See the
Command Reference for details
• CODE 3 of 9
• CODE 128
• UPC-A
• EAN13
• UPC-B
• EAN8
• Interleaved 2 of 5
• CASE CODE etc
Font and size on-board may vary depending on the model and destination. See the Command Reference for details
• Fixed pitch font • OCR-A, B
• TrueType rasterizer
Transparent-type sensor
Reflective-type sensor
• CG Triumvirate, CG Triumvirate Bold
Detects media gap between labels, tag notch and media out
Detects reflective mark on back of media and media out
Media detection sensors
Ribbon end sensor Detects ribbon out and end (holder speed)
Label peeling sensor (optional)
Media top position (home position) adjustable with software
Communication interface
Indications, keys and switches
Options
Dimensions and weight
Serial (RS-232C)
Parallel (IEEE1284 compatible and nibble modes)
USB (USB1.1)
LEDs
LCD
Control keys
Mode switch
Power and Error
Displays printer status, error contents, mode switch contents etc
Pause, Feed and Stop
Switches between direct-thermal and thermal-transfer and sets parameters for communication etc
Detects head open Head-up detection sensor
Power switch
Factory Installed
Turns on or off the power
Auto-Cutter or Label Peeler
PCMCIA memory card User Installed
Height
Width
Depth
251 mm
255 mm
428 mm
9.9 in
10.0 in
16.9 in
Power
Weight
Voltage 120V system
11.0 kg 24.2 lbs
120V -10%+6%, 2.5A, 60Hz
(USA and Canada)
Voltage 220V system 220V - 240V -10%+6%, 1.2A, 50/60Hz (Europe)
∗ Note: UFST and TrueType rasterizer are licensed from Agfa Corporation. UFST is a trademark of
Agfa Corporation. TrueType is a trademark of Apple Computer.
69
Appendixes
2 Specifications
Item
Standards
Environment
120V system
230V system
120V:
Description
UL 1950
U.S.A./ Canada
CSA No. 950
220V
−240V:
Europe
FCC Part 15 Subpart B class A
EN 60950
EN 55022 class A
EN 55024
EN 61000-3-2, 61000-3-3
Operating conditions Temperature: 5
−35°C (41−95°F)
Humidity: 30
−80% (non-condensing)
-20
Humidity: 5
−85%
−60°C (-68−140°F)
Ventilation
Dust
• Convection
• Air vent be away from wall etc
• Danger of smoke or fire
Free from conductive or corrosive matter
70
Appendixes
2 Specifications
Interfaces
The printer is connected to a computer and prints labels according to the command from the computer. Two systems of interface connection to a computer are shown below.
1. Serial interface: RS-232C
System
Connector
Handshaking
Asynchronous serial interface
RS-232C
DSUB 25-pin
XON/XOFF and CTS/DTR
Receive buffer size
Baud rate
Bit length
Stop bit
Parity
32K bytes
Receiving data stops when the receive buffer reaches 2K bytes and resumes receiving data when the receive buffer reaches
4K bytes
300, 600, 1200, 2400, 4800, 9600, 19200, 38400 bps
7- or 8-bit
Fixed
When printer is receiving data, stop bit is fixed at 1, and when printer is transmitting data, stop bit is fixed at 2. But computer can transmit or receive data, regardless of stop bit at 1 or 2
No
2. Parallel interface: IEEE1284 compatible and nibble modes
System
Connector
Synchronous syst em
Handshaking
Signal level
8-bit parallel
36-pin unphenol type
Strobe pulse
ACKNLG and BUSY signals
TTL
71
Appendixes
2 Specifications
USB Interface
Specifications USB1.1
4. RS-232C loopback test
After connector wiring as shown in the figure, place the printer into self-test mode. The printer will receive data that has been transmitted by printer itself and the test of receiving and transmitting data will be performed.
RS-232C loopback test
72
Appendixes
2 Specifications
(1) X-ON/X-OFF system (see figure)
This is a control system in which the data transmitting request signal (X-ON (11H) code) and the data transmitting stop signal (X-OFF (13H) code) are output.
Requirements of output of X-ON code:
• When the power is switched to ON.
• When the receive buffer has less than 2K bytes available, the X-OFF code is output, and the receive buffer has at least 4K bytes available.
Requirements of output of X-OFF code:
• When the receive buffer has less than 2K bytes available.
Buffer in use
Receive buffer size = 32K bytes
4K bytes
2K bytes
Receiving data
X-ON code output X-OFF code output
Note: Even if each code is ready for output, the same code will not be transmitted twice successively (except when the power is turned on or the printer is reset from the control panel).
(2) Ready/Busy system (see figure)
This is a control system in which the DTR is output at Ready (High) or Busy (Low) level. The DTR, however, is always output at Ready (High) level except the following:
Requirements of output of DTR ‘Low’:
• When the receive buffer has less than 2K bytes available. When this condition is detected, the printer keeps a ‘Low’ level until the receive buffer has at least 4K bytes available.
73
Appendixes
2 Specifications
6. Interface pin assignment
The serial and parallel pin assignment tables are shown below.
Serial interface pin assignment table
Pin No. Signal Input/Output Description
1 F.GND Output Frame
4
5
2
3
TXD
RXD
RTS
CTS
Output
Input
Output
Input
RS-232C output data
RS-232C input data
RS-232C (pull up to +5V with 2 K
Ω)
RS-232C data transmission on computer enabled
6 NC
7 S.GND Output Signal
8 NC
9 NC
10 NC
11 NC
12 NC
13 L.GND
14 VCCs
Output Control system ground current 0.05A)
15 NC
16 NC
17 NC
18 NC
19 NC
20 DTR
21 NC
22 NC
23 NC
24 NC
25 NC
Output RS-232C printer data receiving enabled
74
Appendixes
2 Specifications
Parallel interface pin assignment table
Pin No. Signal Input/Output
1
2
−9
10
11
12
13
STROBE
DATA1-8
ACKNLG
BUSY
PERROR
SELECT
14 AUTOFD
15 NC
Input
Input
Output
Output
Output
Description
8-bit data reading signal
8-bit parallel signal
8-bit data request signal
Signal specifying printer Busy
Signal specifying media out
Output Signal specifying printer ‘ON LINE’
(printing enabled) or ‘OFF LINE’ (pausing)
Input Invalidness
16 S.GND
17 FGND
18 P.L.H
19
−30
GND
31 INIT
Output
Output
Input
Signal specifying Peripheral Logic High
(pull up to +5V with 2 K
Ω)
Ground for twisted pair return
Printer
32 FAULT
33
−35 NC
Output Signal specifying printer error
36 SELECTIN Input Invalidness
75
Appendixes
2 Specifications
Example of Connection to a Computer
When RS-232C is used:
(IBM PC compatible)
Communication control: XON/XOFF or CTS/DTR
"PC"
(DB25P)
F.GND
1
TXD
RXD
2
3
CTS 5
S.GND
7
DSR
DTR
6
20
PRINTER
(DB25P)
1 F.GND
3
2
RXD
TXD
20
7
BUSY
S.GND
4
5
RTS
CTS
76
Appendixes
2 Specifications
Tear-Off Function
The tear-off function eliminates the waste of labels when tearing manually. It allows media to automatically advance to the tear position after printing.
When this function is turned on, media will be fed to the manual tear position after printing. The printer will feed back media to the start print position when the next print job is sent.
If data is transmitted continuously from the computer, the tear-off function will be suppressed to increase throughput.
1. Turning Tear ON/OFF
Tear can be turned to ON or OFF from the control panel. Default is OFF.
Indications on the control panel are as follows
LCD screen
Tear-off invalid Tear-off valid
‘NoAction’ ‘TearBar’
77
Appendixes
2 Specifications
2. Tear-off when printing
• If set, the tear-off feature will start if no data is transmitted from the computer after printing.
If data is transmitted continuously from the computer, the tear-off function will be suppressed. Tear-off is only performed for the final label of each batch processing. (The tear-off is not performed until the specified number of print sheets is completed.)
• Media is fed to the tear position
Media position sensor
Print head
Platen
Peeling (manual tearing)
Tear-off will start if no data is transmitted after printing.
Media are fed to the position where manual tearing is possible
• When manual tearing is needed, tear the label at this time.
• Performes next label printing.
When next print data is transmitted form the computer, the printer feeds back media to the previous print completed position and resumes printing.
Media are fed back to the previous print completed position and printing resumes
78
Appendixes
2 Specifications
3. Tear-off when feeding
• Media are fed to the tear position.
• When the manual tearing is needed, tear the label at this time.
• Perform next feeding or label printing.
If the Feed key is pressed or next print data is transmitted from the computer, the printer will feed back media to the previous print completed position and resume feeding or printing.
79
Appendixes
2 Specifications
Cut Position Adjustments
• The cut position can be specified with the ‘fnnn’ of the system-level commands. When the tear-off function is turned on, the following initialization value is set in the printer.
Initialization value: fnnn = f735 (73.5 mm)
The values higher or lower will increase or decrease the amount of feed in the tear-off.
Paper position sensor
Print head
Onnnn: Paper position setting fnnn: Feed position setting
Cutter
Peeler
Tear-off
Onnnn fnnn
Fnnn <= Onnnn
Feed or back-feed is not performed
Fnnn > Onnnn
Feed or back-feed is performed
• Parameter initialization values
Initialization values of print and feed positions by each operating mode are described below. unit: mm (in.) printing value
Print position
(Onnnn, form offset)
Feed position
(fnnn)
55.9 (2.2)
55.9
(2.2)
55.9 (2.2)
86.3
(3.4)
55.9 (2.2)
68.5
(2.7)
55.9 (2.2)
73.5
(2.9)
12.7 (0.5)
12.7
(0.5)
If values lower than the minimum values are set, the initialization values will be set instead. (When the virtual distance between the print and feed positions’ mode is on.)
80
Citizen America Corporation
831 S. Douglas Street, Suite 121
El Segundo, CA 90245
Tel: (310) 643-9825
U.S.A.
Citizen Systems Europe GmbH http://www.citizen-europe.com
Mettinger Strasse 11 Park House
73728 Esslingen
Germany
643-651 Staines Road, Feltham
Middlesex, TW14 8PA
Japan CBM Corporation
CBM Bldg., 5-68-10, Nakano
Nakano-ku, Tokyo 164-0001
Tel: (+81-3) 5345-7540
Fax:(+81-3) 5345-7541
Japan
JE99716-02
(70904032) Printed in Japan
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