BELGACOM Forum IPhone750 User manual

Belgacom Forum™ IPhone 740 / 750
Belgacom Forum™ Phone 740
Belgacom Forum™ 700
First
First
User manual
User manual
How to use this guide
Introduction
Thank you for choosing a telephone from the Forum™ IPhone/Phone range manufactured by Belgacom.
Your terminal has a new ergonomic layout for more effective communication.
• Actions
„ A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
• Keypad
Lift the receiver.
2ab
5
c
jkl
ef
3d
mno
6
Numeric keypad.
your telephone,
Hang up.
Alphabetic keypad.
„ a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
2
„ communication is even more convenient using the audio keys (loudspeaker, hands free),
„ using the convenient alphabetic keypad, you can call your correspondents by name.
Specific key on numeric keypad.
• Navigator
Move the navigation key up, down, to the left or to the right.
Forum™ IPho
ne 750
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
• Display and display keys
Smith John
…
• Audio keys
Partial view of display.;.
Loudspeaker,
hands free.
Display key.
Adjustment “reduce”.
Adjustment “increase”.
• Programmable keys and icons
• Other fixed keys
Line key.
Fixed key.
Icon corresponding to key.
MENU key/Info key.
Preprogrammed function keys. The
labels used in the documentation are
default labels and can be modified by the
installer.
Voice mail access key.
You will find the latest version of the manual on the site www.belgacom.be.
Initializing your voice mailbox (option)
When your phone has a mailbox, after pushing the mail-button, your phone will ask you to initialize your mailbox. Once
personalized, this message will disappear.
• Other symbols used
Means that the function is accessible from the Menu page.
light flashes
enter your personal code then record
your name according to voice guide
instructions
Means that the function is accessible from the Perso page.
Means that the function is accessible from the Info page.
Means that the function is subject to programming. Dial Free Number for any
modification: 0800 44 500.
These symbols can be supplemented by small icons or text.
Your personal code is used to access your voice mailbox and to lock your telephone.
You can always modify this (see chapter : Programming your telephone/Modifying
your personal code).
3
How
Contents
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
1.1
1.2
1.3
1.4
2.
p.10
p.10
p.10
p.11
p.11
p.11
p.11
p.12
p.12
p.12
p.13
p.13
8.
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer a call to the voice mailbox of an absent party . . . . . . . . . . . . . . . . . . . . . . . . . .
Three-way conference with internal and/or external correspondents (conference). . . .
Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intrusion into an internal conversation (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.14
p.14
p.14
p.15
p.15
p.15
p.15
p.16
p.16
p.16
p.16
9.
Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . .
Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Personal assistant: reaching you with one number only (option) . . . . . . . . . . . . . . . . . . .
Activate/disable the personal assistant (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls to your pager (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . .
Applying a selective diversion (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting all group calls (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.18
p.18
p.18
p.18
p.19
p.19
p.19
p.19
p.19
p.19
p.20
p.20
10.
Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming direct call keys (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming direct call keys (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Broadcasting background music on your loudspeaker (option) . . . . . . . . . . . . . . . . . . . .
Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . .
Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . .
Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . .
Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Open an agent session (login). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The four operating statuses of the agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the operating status of the set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Close the agent session (logout) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supervising group mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Initializing your voice mailbox (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a recorded message to a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Filtering calls using the voice mailbox (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . .
List with missing external calls and your displaying text-messages . . . . . . . . . . . . . . . . . .
Message notification (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
During the call, record the communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.27
p.27
p.27
p.28
p.28
p.28
p.28
p.28
p.28
p.29
p.29
p.29
p.29
p.29
p.30
p.30
p.30
p.31
p.31
p.32
p.32
p.32
p.32
p.32
p.32
p.33
p.33
p.33
p.33
Managing your charges (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34
10.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34
10.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p.34
10.3 Call duration restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34
11.
Functions and corresponding codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.35
Use your mailbox (option). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
6.10
6.11
p.25
p.25
p.25
p.25
p.25
p.26
p.26
p.26
p.26
p.26
ACD : Agent set /Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
9.1
9.2
9.3
9.4
9.5
9.6
9.7
9.8
9.9
9.10
Initiate a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
Join a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
Receiving supervised call ringing (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering the general bell (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manager/secretary filtering (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering briefly in place of the operator (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunting groups (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling an internal correspondent on his/her pager (option) . . . . . . . . . . . . . . . . . . . . . .
Answering a call on your pager (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a correspondent on his/her loudspeaker (option). . . . . . . . . . . . . . . . . . . . . . . . .
Broadcasting a message on the loudspeakers of a station group (option) . . . . . . . . . . . .
Modify the automated attendant welcome message remotely . . . . . . . . . . . . . . . . . . . . .
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
8.9
8.10
8.11
8.12
8.13
8.14
8.15
8.16
8.17
8.18
8.19
Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
6.
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . .
Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . .
Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling back the last numbers dialled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . .
Call pick-up (option). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
'Meet me' conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.1
4.2
5.
p.7
p.8
p.8
p.9
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
4.
Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bluetooth® receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Some additional facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
Making a call / receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
3.
7.
Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p.7
p.21
p.21
p.21
p.21
p.21
p.22
p.22
p.22
p.23
p.24
p.24
Annex
Writing accented or special characters with the phone keyboard
Guarantee and clauses
5
Getting to know your telephone
Handset (possibility of a wireless handset Bluetooth® - Forum™ IPhone 750 only)
Adjust the tilt of the screen
„ Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the
screen.
„ Indicator light
Transfer icon: pressing the key next to this icon allows you to program or change the transfer function.
•
•
Headset connected.
Appointment programmed.
Silent mode activated.
Telephone locked.
Flashing green: incoming call.
Flashing red: alarm.
Forum™ IPhone 750
Display keys: pressing a display key activates the function shown associated with it on the screen.
„ Navigation
OK key: used to validate your choices and options while programming or configuring.
Left-right navigator: used to move from one page to another.
Up-down navigator: used to scroll through the content of a page.
Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation,
provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.
„ Welcome screens
Forum™ IPhone 750
Menu page: contains all functions and applications accessible via the keys associated with
the words on the screen.
Perso page: contains call line keys (allowing supervision of calls) and programmable call
keys.
Socket for connecting headphones or a
Hands-free / Loudspeaker unit
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.
„ Call display
Alphabetic keypad
Incoming call.
Call in progress or outgoing call.
„ Audio keys
Hang-up key: to terminate a call.
Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver.
• Lit in hands-free mode or headset mode (short press).
• Flashing in loudspeaker mode (long press).
Call on hold*.
Intercom/Mute key:
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.
If you get two calls at the same time, you can switch from one call
to the other by pressing the display key associated with each call.
To adjust the loudspeaker or handset volume up or down
„ Extension unit
Left-right navigator: used to check calls.
„ Function keys and programmable keys
An extension unit can be fitted to your telephone. This provides additional keys which
can be configured as function keys, line keys, call keys etc.
To affix labels: push the holding strip of the unit backwards to you and lift it. Install
the label under the keypad, in the housing designed for, and place the keypad back
into position.
6
Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page. Pressing
this key during a call displays the name or number of the caller.
Messaging key to access various mail services
If the key flashes, a new voice message or a new text message has been received.
'Redial' key:
• to access the 'Redial' function(short press),
• call back on the last 10 number dialled (long press).
Programmable key (F1 and F2 keys):
lit when the function associated with the key is activated.
1
Description of the screens and
Bluetooth® handset
„ Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator
is used to access all the direct call keys (apart from those displayed by default).
Other
1.1
Welcome screens
Menu page:
Perso page:
Info page:
Time and status icon
Date
Scroll bar: shows
the position on a
page
Call forwarding icon:
Stationary: no forwarding activated.
Rotating: forwarding activated
- blue: immediate forwarding
- orange: forwarding if busy or absent
(if the screen of your set is a colour
screen)
„ Info page: contains information on the telephone and the status of its functions: name, telephone number, number of
messages, activation of transfer function, appointment reminder, etc.
Displays the content of the page selected
„ Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling
back one of the last numbers or intercepting calls.
Left-right navigator:
used to move from one page to another.
Up-down navigator:
used to scroll through the content of a page.
7
Description of the screens and Bluetooth® handset
1
1.2
Call management screen
Date
Incoming call icon
1.3
Application screen
Time and status icon
Date
Application name
Time and
status icon
Call holding icon
Pop-up display of
functions accessible while the call is
taking place
Call in progress icon
Application
screen
Incoming call presentation screen. This screen is
temporarily displayed when a
call arrives and shows the
name and/or number of the
caller.
Events screen
„ Application screen: displays information relevant to programming or configuring the telephone.
„ Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are
directly related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or a held call and an incoming call.
Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc.
Depending on how the system is configured, the name or number of the caller is displayed on the screen.
Pressing the 'i' key displays the name or number of the caller on the screen . If the number is displayed by
default, pressing the 'i' key displays the name . If the name is displayed by default, pressing the 'i' key displays
the number.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.
8
Description of the screens and Bluetooth® handset
1
1.4
Bluetooth® receiver (Only available on Forum™ IPhone 750 set)
• Presentation of the battery pack:
Off-hook/On-hook and
Volume/Mute keys
1
Indicator light
Flashing green: correct
operation.
Green steady: handset
charging.
Orange flashing: battery
charge low or handset
outside coverage zone.
Orange steady:
malfunction.
On-hook / Off-hook: press this
key to answer or terminate a call
Volume/Mute:
•
•
short successive presses
to change the handset
volume level (3 levels)
long press to ensure your
correspondent no longer
hears you
2
Location of the batteries
• Installing or replacing the Bluetooth® handset battery
• Lift up the battery cover
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.
• Slide out the battery holding part
The battery recharges when the Bluetooth® handset is on its base.
9
Making a call / receiving a call
2
Other
bc
2a
5
jkl
2.2
Making a call
2.1
3d
bc
ef
2a
OR
o
mn
6
5
dial directly
the number
for your call
lift the
receiver
5
hands free
ef
3d
3d
6
o
mn
press the 'on-hook' key
of the bluetooth®
handdset (forum™
iphone 750)
6
OR
OR
OR
Paul
is calling
o
mn
lift the
receiver
number required
press the 'on-hook'
key of the
bluetooth®
handdset (forum™
iphone 750)
hands free
press the key next to the
'incoming call' icon
OR
OR
number
required
during a conversation
3d
ef
bc
Paul
in conversation
5
6
ef
bc
jkl
2a
OR
o
mn
number required
jkl
2a
OR
jkl
Receiving a call
programmed line
key
Depending on how the system is configured, the name or number of the caller
is displayed on the screen. Pressing the 'i' key displays the name or number of
the caller on the screen. If the number is displayed by default, pressing the 'i'
key displays the name. If the name is displayed by default, pressing the 'i' key displays
the number.
correspondent’s
name
more information on the
caller: successive presses
for name and number
2.3
To make an external call, dial the outside line access code before dialling your
correspondent's number. 0 is the default code for an outside line.
Using the telephone in 'Hands free' mode
„ Terminal idle:
you are in hands free
mode
For the operator, dial '11' (by default).
press and
release
The duration of your external call may be limited in time by the administrator.. In this
case, a beep sounds and/or a message will be displayed on the screen 20 seconds before
the end of the communication
terminate
your call
„ Call in progress:
Depending on how the system is configured, the name or number of the caller
is displayed on the screen. Pressing the 'i' key displays the name or number of
the caller on the screen. If the number is displayed by default, pressing the 'i'
key displays the name. If the name is displayed by default, pressing the 'i' key displays
the number.
Paul
in conversation
during a
conversation
press and release
• If the internal number does not reply:
During a conversation, you can lift the receiver without terminating the call.
Interphony
broadcast a message on
the loudspeaker of the
free terminal
OR
¤Callback
request callback to a
busy terminal
OR
Text
OR
send a written
message
go to next screen
10
Making a call / receiving a call
2
Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker
2.4
0
OR
OR
OR
erase last letter
entered
show next
name
show previous
name
the loudspeaker key flashes
Paul
in conversation
2.6
during a
conversation
Make calls via your programmed call keys
activate loudspeaker
(long press)
Helen
10:30
PERSO
The key is no longer lit
OR
adjust volume
(9 levels)
access the
'perso' page
deactivate
loudspeaker
(long press)
2.7
Calling your correspondent by name (company directory)
proposes a name followed by a corresponding
telephone number and sequence number in list
call the chosen
correspondent
Concerning the programming of the call-buttons, see chapter 'Programming your telephone/Programming direct call keys (option)
(Perso page:)".
press and release the loudspeaker key to switch to hands free mode (light steady).
2.5
find the correspondent
you want to call from
the programmed call
keys
Calling back the last numbers dialled
„ Redialling the last number dialled (redial):
last number redial
Dial by name
Paul
001/003
'redial'
key(short
press)
first letters of
your
correspondent’s
name
„ Call back on the last 10 number dialled:
• If name is OK:
10:30
OK
OR
make the call
'redial' key
(long press)
• If name is not OK:
1stname
extend search in
list
OR
menu
reach the 'menu'
page
List
display the list of
correspondent
names
select the no. in the
last ten issued
select the desired
name
11
apply
Rediallist
Making a call / receiving a call
2
Pickup
10:30
OR
Requesting automatic callback if internal number is busy
2.8
5
access the
'perso' page
¤Callback
internal number busy
callback request acknowledged
'telephone call
pick-up'
programmed key
jkl
3d
ef
o
mn
6
number of
telephone ringing
Individual call pick-up is also possible using code #71.
• Cancelling callback request:
×Callback
bc
2a
PERSO
cancellation of callback request
acknowledged
The system can be configured to prevent call pick-up on certain telephones.
Automatic callback is not available if the set of your correspondent is free or if you are
put on hold when the set is busy.
2.10
You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free mode.
The identity of the caller is displayed on the screen.
Call pick-up (option)
2.9
Receiving intercom calls
• To activate - Terminal idle:
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
corresponding LED lights up
Pickup
10:30
PERSO
access the
'perso' page
When your caller hangs up, intercom mode remains active.
'group call pick-up'
programmed key
• To deactivate - Terminal idle:
Group call pick-up is also possible using code #72.
The corresponding LED goes out
• If the telephone ringing is not in your pick-up group:
10:30
menu
Pickup
Set
5
reach the 'menu'
page
bc
3d
jkl
6
2a
ef
o
mn
number of
telephone
ringing
12
Making a call / receiving a call
2
2.11
Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
¤MFcode
Paul
in conversation
during a
conversation
to activate
The function is automatically cancelled when you hang up.
If you want to make a second call using direct outward dialling, you must first disable
voice frequency signalling
2.12
Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
•
The terminal:
The key lights up
Paul
in conversation
during a
conversation
disable microphone
The key is no longer lit
resume the
conversation
•
The Bluetooth® receiver (Forum™ IPhone 750):
press the handset
volume/mute key (press
and hold)
13
3
During a conversation
Other
3.1
Newcall
5
ef
bc
3d
jkl
6
2a
Paul
in conversation
The called phone is
ringing
o
mn
Indiv.rep.
OR
John
in conversation
select the no. in the
to call a number in the
last ten issued if your
directory
telephone allows this
operation
• Other methods for calling a second correspondent
„ Transfer of call without announcement (fast transfer):
Transfer
5
number of
second
correspondent
the first call is on hold
ef
bc
3d
jkl
6
2a
during a
conversation
Rediallist
OR
Transferring a call
Dial directly the number for your call.
o
mn
Name of second correspondent.
When a call is not answered, it will be routed back to the phone. Your phone begins to ring, unhook and you're back on the phone.
- To access the 'Redial' function (press and hold).
- Call back on the last 10 number dialled (short press).
„ Transferring a call with announcement:
10:30
PERSO
Newcall
bc
3d
jkl
6
2a
Paul
in conversation
5
Programmed line key (Perso page).
ef
o
mn
.
John
in conversation
no. of the 2nd
terminal
• If the number receiving the transfer answers:
• To cancel your second call and recover the first:
the first call is on hold
OR
key associated with the
'incoming call' icon
Transfer
• The transfer recipient does not answer
If you make an error, hang up: your telephone will ring and you will recover your first
call.
Retrieving the call:
OR
OR
Paul
in conversation
John
in conversation
3.3
key associated with the
'incoming call' icon
3.2
OR
Paul
in conversation
John
in conversation
Answering a second call during a conversation
• A second correspondent is trying to call you:
Making a second call during a conversation
Paul
is calling
Paul
in conversation
Newcall
Paul
in conversation
during a
conversation
bc
2a
5
jkl
during a
conversation
ef
3d
o
mn
6
number of
second
correspondent
name or no. of the caller
displayed for 3 seconds
more information on the
caller: successive presses
for name and number
Depending on how the system is configured, the name or number of the caller
is displayed on the screen. Pressing the 'i' key displays the name or number of
the caller on the screen. If the number is displayed by default, pressing the 'i'
key displays the name. If the name is displayed by default, pressing the 'i' key displays
the number.
14
During a conversation
3
„ Answer call displayed:
Three-way conference with internal and/or external correspondents
(conference)
3.6
Answer
OR
„ During a conversation, a second call is on hold:
John
in conversation
line key for which
the first call is on hold
icon is flashing
• To return to your first caller and end the conversation in progress:
OR
¤Conference
John
in conversation
select the 'conference'
function
OR
Paul
in conversation
John
in conversation
„ Cancel conference and return to first correspondent (if conference is active):
key associated with the
'incoming call' icon
3.4
×Conference
„ Hang up on all correspondent (if conference is active):
Switching between calls (Broker call)
OR
During a conversation, a second call is on hold.
To accept the second call:
„ After the conference, to leave your two correspondents talking together:
Paul
in conversation
John
in conversation
key associated
with the
'incoming call'
icon
3.5
×Conference
your first call is placed on
hold
Transfer
cancel the
conference
Transfer a call to the voice mailbox of an absent party
3.7
During the call, you want to transfer your correspondent to the voice mailbox of another correspondent.
Placing a call on hold (hold)
• Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
TransferVMU
Paul
in conversation
during a
conversation
bc
3d
jkl
6
2a
5
ef
o
mn
Hold
Paul
on hold
Paul
in conversation
number of
second
correspondent
during a
conversation
• Recover the call on hold:
Paul
on hold
key associated with the
'incoming call' icon
15
your call is placed on hold
Paul
in conversation
During a conversation
3
• Common hold (subject to programming):
to recover your call on any telephone in your system.
3.9
Intrusion into an internal conversation (option)
Hold
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
Paul
on hold
Paul
in conversation
during a
conversation
your call is placed on hold
¤Intrusion
×Intrusion
Recover the call on hold from any telephone:
same key to exit
• Protection against intrusion:
Paul
in conversation
3.8
Protect
10:30
key associated with
the 'incoming call'
icon
5
access the
'perso' page
bc
3d
jkl
6
2a
PERSO
'protection of a
call' programmed key
enter the number
Placing an outside call on hold (parking)
Protection is cancelled when you hang up.
You can place an outside call on hold and recover the call on another telephone:
Parkcall
Paul
in conversation
3.10
during a
conversation
• To recover the parked call:
Store a number
During a call, to save the number onto a call key:
Savetorep
Pickup
Unparkcall
c
ab
2
5
jkl
3
de
Paul
in conversation
f
o
mn
6
during a
conversation
number of
telephone from
which call was
parked
----------
press a call key on
the perso page
If the parked call is not recovered within a preset time, it is transferred to the operator.
3.11
enter the name of your
correspondent
apply
Adjust audio volume
Using code #74, you can park a call or retrieve a parked call.
During a call, to adjust the volume level of the loudspeaker or receiver:
OR
Paul
in conversation
during a conversation
16
adjust audio volume
ef
o
mn
'Meet me' conference
4
Other
The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the
rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.
Join a 'Meet me' conference
4.2
Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).
Initiate a 'Meet me' conference
4.1
5
lift the receiver
(see making a
call)
When the system prompts you to enter a code or password, you are allowed 3
attempts before the system rejects your request.
bc
3d
jkl
6
2a
5
lift the receiver
(see making a
call)
ef
o
mn
enter the 'meet me'
conference activation
code
OR
5
ef
bc
3d
jkl
6
2a
from the outside, dial
the 'meet me'
conference activation
call number
5
ef
bc
3d
jkl
6
2a
o
mn
3d
6
5
enter your
telephone number
(internal)
o
mn
enter the joining code
for the 'meet me'
conference
bc
3d
jkl
6
2a
OR
5
ef
o
mn
from the outside, dial
the 'meet me'
conference joining call
number
ef
bc
3d
jkl
6
2a
o
mn
ef
bc
jkl
2a
In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them
the access code.
You are in conference mode
o
mn
enter the
conference access
code
„ Joining code : this code is defined by the administrator during system configuration.
c
ab
2
5
jkl
3
de
f
o
mn
6
enter your
personal
password
ab
2
5
c
jkl
3d
ef
o
mn
6
„ Call number for joining the 'Meet me' conference: this call number allows the participants to join a conference from an external
the conference is set-up
set. This number must have been defined previously by the system administrator.
enter the conference
access code;
An audible beep sounds when a participant joins the conference. 2 audible beeps sound
when a participant leaves the conference.
„ Activation code : this code is defined by the administrator during system configuration.
„ Call number for activating the 'Meet me' conference: this call number is used by the conference master when he wishes to
You cannot join a conference if the maximum allowed number of participants is
already reached.
initiate a conference from an external set. This number must have been defined previously by the system administrator.
„ Password: the default password cannot be used. If necessary, refer to chapter: "Modifying your personal code".
If the conference has not yet been set up by the conference master you are put on hold
until the conference is initiated (5 minutes maximum).
When the conference master on-hooks, all the communications will be cut-off.
If you cannot directly reach the conference, you have to call first an internal user or an
automatic operator. This one dials the call number for joining the 'Meet-me'
conference and then transfers your call (10 seconds).
17
Keep in touch
5
Other
5.1
You can make your terminal temporarily unavailable for all calls.
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
Immediate
5
ef
bc
3d
jkl
6
2a
OR
o
mn
Do not disturb
5.3
Diverting calls to another number (immediate diversion)
OR
Indiv.rep.
'do not disturb'
programmed key
During an internal call, the Do Not Disturb message is displayed on the sets of callers
when they try to call you. External calls are deflected to the attendant.
diversion is acknowledged
Personal assistant: reaching you with one number only (option)
5.4
You can make calls, but only the destination number can call you.
10:30
Assistant
Settings
menu
By default, internal and external calls are deflected (to change, see point 5.2) Selecting
calls to be diverted).
reach the 'menu'
page
5.2
Selecting calls to be diverted
When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.
Forward
Div: Ext/Loc
Ext/Int
select the type of out/int call
Allcalls
divert internal and
outside calls
OR
External
divert outside calls
Menu
select type of
diversion
InternalNr
ExternalNr
MobileNr
dial number of a
colleague or your
secretary
dial an outside line number
dial number of your dds or
dect
Operator
type of call diverted
is displayed
OR
diversion is
acknowledged
PERSO
access the
'perso' page
number to be
called
OR
Forward
10:30
DoNotDisturb
Rediallist
activate/deactivate transfer
to operator
Internal
apply
Forwarding to the personal assistant is immediate. The voice prompt is already
recorded and cannot be customised. Before activating the personal assistant, the voice
mailbox must be initialized and will always be part of the voice prompt announcement
(no available language choice for the personal assistant). If a French language set calls
a Dutch language set that is deflected to the personal assistant, the announcement will
be in Dutch). In the menu of the assistant, there is no need to parameter all the
destinations and the personal assistant announcement will be adapted to your choice.
divert internal calls
18
Keep in touch
5
Forward
10:30
OR
Activate/disable the personal assistant (option)
5.5
5
access the
'perso' page
10:30
3d
6
'forward calls'
programmed key
ef
diversion is acknowledged
o
mn
your extension
number
Settings
Assistant : OFF
Assistant
Settings
menu
bc
jkl
2a
PERSO
Activating follow me is also possible using code #798 and can be disabled using code
#799 and the number of the internal set.
reach the 'menu'
page
On
OR
Settings
Assistant : ON
Off
5.8
You can selectively divert calls, according to the caller’s identity:
apply
5.6
diversion is acknowledged
PERSO
access the
'perso' page
Callers will thus be able to contact you while you are moving around the company:
Forward
10:30
OR
Forward
10:30
Diverting calls to your pager (option)
Topaging
Applying a selective diversion (option)
'selective
diversion'
programmed key
PERSO
access the
'perso' page
5.9
'divert to
pager'
programmed key
Diverting all group calls (option)
You can divert all your group calls to another internal number:
Forward
10:30
diversion is acknowledged
5
access the
'perso' page
5.7
'divert group calls'
programmed key
ef
bc
3d
jkl
6
2a
PERSO
diversion is acknowledged
o
mn
number receiving
diversion
Forwarding your calls from the receiving terminal (“Follow me”)
5.10
Cancelling all diversions
You wish to receive your calls in your present location:
Use the “Follow me” function.
Cancelfwd.
Followme
bc
2a
5
jkl
3d
ef
10:30
OR
Forward
OR
PERSO
o
mn
6
access the
'perso' page
your extension
number
'cancel all diversions'
programmed key
Cancelling all forwarding is also possible using code #790.
19
programme another
type of diversion
Keep in touch
5
5.11
• Personal message:
Diverting calls when your line is busy (divert if busy)
NewMsg
Callers can be diverted to another telephone if you are already on the line.
Onbusy
5
ef
bc
3d
jkl
6
2a
create a temporary
personal message
(alphabetic keypad)
diversion is acknowledged
o
mn
number
receiving
diversion
bc
3d
jkl
6
2a
PERSO
5
access the
'perso' page
5.12
• The 27 standard messages are shown below:
Forward
10:30
OR
'divert if busy'
programmed key
1
2
3
4
5
6
7
8
9
10
11
12
13
14
ef
o
mn
number
receiving
diversion
Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Textanswer
• Predefined message:
Text Mail
Call me back
01/27
Gotomessage
OR
first message in list
(27)
select the
message to be
sent
enter the no. of
the message to be
sent (01 to 27)
apply your choice
Language
change language of
message
apply your choice
apply your choice
20
Call me back
Call me back tomorrow
Call me back at _:_ (*)
Call back _____ (*)
Call the attendant
Call the secretary
I will call back at _:_ (*)
Use paging
Please fetch your fax
Please fetch your mail
Please cancel your forwarding
Visitors are waiting
You are expected at reception
Meeting at _:_ (*)
15
16
17
18
19
20
21
22
23
24
25
26
27
(*)
Meeting on ___ (*)
Meeting on ___ at _:_ (*)
Out for a while
Absent for the rest of the day
Absent, back at _:_ (*)
Absent, back on ___ at _:_ (*)
On vacation, back on ___ (*)
External meeting
External meeting, back on ___ (*)
I am in room nr __ (*)
In a meeting - do not disturb
At lunch
Indisposed
Messages to be completed using numeric keypad
Use your mailbox (option)
6
Other
When you return, consult recorded messages
6.4
Initializing your voice mailbox (option)
6.1
The light indicates that messages have been received.
When your phone has a mailbox, after pushing the mail-button, your phone will ask you to initialize your mailbox. Once
personalized, this message will disappear.
Voice
bc
2a
enter your personal code then record
your name according to voice guide
instructions
light flashes
5
jkl
ef
3d
display number of new and old messages
o
mn
6
personal code*
Consult
display name of sender, with date, time and
ranking of message
Your personal code is used to access your voice mailbox and to lock your telephone.
You can always modify this (see chapter : Programming your telephone/Modifying
your personal code).
select message
Play
Clear
OR
Call
OR
OR
Sendcopy
Customising your voice greeting
6.2
listen to message
erase message
call back sender of
message
You can replace the greeting message by a personal message
copy message
* Upon delivery, the code is 0000. See also chapter 'Modifying your personnal code’.
10:30
Persmessage
Mailbox
Settings
menu
6.5
Send a voice message copy
reach the 'menu'
page
Voice
Voice mail
Ready to record
Record
bc
3d
jkl
6
2a
Voice mail
5
recording
ef
display number of new and
old messages
o
mn
personal code
to start recording
recording
Sendcopy
Stop
OR
end of recording
6.3
Pause
to pause recording
OR
to return to the default
message
5
select message to
copy by consecutive
presses
apply
Sendmessage
Diverting your calls to your voice message service
send message
Immediate»VM
diversion is acknowledged
21
ef
bc
3d
jkl
6
2a
Default
o
mn
number to be
called
OR
Record
record a comment*
OR
correspondent’s
name
Consult
Use your mailbox (option)
6
• *To record a comment:
6.7
Voice mail
Ready to record
Filtering calls using the voice mailbox (option)
Voice mail
Record
recording
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to
communicate with him.
start recording the comment
recording
• Activating call screening:
Listen
Stop
Filter
10:30
end of recording
replay comment
Record
OR
re-record a comment
'voice mailbox
screening'
programmed key
• When you receive a call:
3d
6
Filter
ef
o
mn
enter your personal
password
same key to stop listening and
deactivate the screening
send message
Voice
bc
3d
jkl
6
2a
5
ef
you hear the message left by your
caller
Paul
is screened
Sending a recorded message to a number
6.6
5
access the
'perso' page
OR
bc
jkl
2a
PERSO
name or number of
the caller
hands free to take
the call
Sendmessage
o
mn
OR
OR
personal code
to stop listening only
c
ab
2
5
jkl
3
Add
f
de
OR
o
mn
6
6.8
correspondent’s
no.
correspondent’s name
other correspondents
if necessary
Sending a written message to an internal correspondent
apply
SendTxtMsg
Voice mail
Ready to record
5
Record
recording
OR
Listen
replay message
Stop
end of recording
OR
apply
Record
re-record a message
3d
6
ef
o
mn
number to be
called
start message recording
Voice mail
recording
bc
jkl
2a
apply
22
OR
enter the first letters of
the name
Use your mailbox (option)
6
• Predefined message:
Text Mail
Call me back
01/27
6.9
Gotomessage
OR
List with missing external calls and your displaying text-messages
The light indicates that messages have been received.
first message in list
(27)
select the message
to be sent
enter the no. of
the message to be
sent (01 to 27)
apply your choice
Messaging
Voice mail: 0
Text mails: 2
display of the missed call or
name from the caller, the
date, time or number of
message
number of messages
received
Language
change language of
message
• Personal message
ReadTxtMsg
apply your choice
select message and confirm
NewMsg
Readmore
create a temporary
apply your choice
personal message
(alphabetic keypad)
• The 27 standard messages are shown below:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Call me back
Call me back tomorrow
Call me back at _:_ (*)
Call back _____ (*)
Call the attendant
Call the secretary
I will call back at _:_ (*)
Use paging
Please fetch your fax
Please fetch your mail
Please cancel your forwarding
Visitors are waiting
You are expected at reception
Meeting at _:_ (*)
15
16
17
18
19
20
21
22
23
24
25
26
27
(*)
Clear
Call
Meeting on ___ (*)
Meeting on ___ at _:_ (*)
Out for a while
Absent for the rest of the day
Absent, back at _:_ (*)
Absent, back on ___ at _:_ (*)
On vacation, back on ___ (*)
External meeting
External meeting, back on ___ (*)
I am in room nr __ (*)
In a meeting - do not disturb
At lunch
Indisposed
Messages to be completed using numeric keypad
SendTxtMsg
Savetorep
Displays the rest of the message and the date and time it was left.
Erase message.
Call back sender of message.
Sending a written message to an internal correspondent.
Save the sender's number in your directory.
Leaving your messages.
23
Use your mailbox (option)
6
Message notification (option)
6.10
A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification
of the message on another telephone.
10:30
Notification
Settings
menu
reach the 'menu'
page
• Activate/deactivate message notification:
Choice
ON/OFF
press consecutively to
activate/deactivate
• To pause recording:
Number
bc
3d
jkl
6
2a
5
apply
ef
o
mn
enter the number
• Change the time slot:
apply
the time slot during which notification is activated can be changed.
Schedule
bc
3d
jkl
6
2a
5
ef
o
mn
change times
6.11
apply
During the call, record the communication
Record
Paul
in conversation
during a
conversation
to activate
During the recording, you can suspend or halt the recording.
24
Some additional facilities
7
Other
7.4
Receiving supervised call ringing (option)
7.1
Outside calls to the operator will ring on your telephone and you can answer the call:
To receive the special ringing for calls to another number:
PERSO
PERSO
access the
'perso' page
“supervised call
ringing”
programmed key
same key to
cancel
Monitor
calls to the switchboard will ring on
your telephone
“operator help”
programmed key
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
10:30
Generalbell
Pickup
menu
Monitor
your telephone will ring at
the same time as the
switchboard
access the
“operator help”
'perso' page
programmed key
• Calls to the switchboard:
same key to cancel
Answering the general bell (option)
7.2
Monitor
10:30
Audio
Audio
10:30
Answering briefly in place of the operator (option)
7.5
reach the 'menu'
page
Hunting groups (option)
• Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.
7.3
Manager/secretary filtering (option)
5
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
Filter
10:30
access the
'perso' page
3d
6
o
mn
no. of group to be called
• Temporary exit from your hunting group: /Return into your group:
• From the manager’s or secretary’s telephone:
PERSO
ef
bc
jkl
2a
WthDraw
10:30
incoming calls are filtered by a chosen
person (secretary, etc.)
PERSO
5
access the
'perso' page
“filter”
programmed key
Filter
'exit group'
programmed key
ef
bc
3d
jkl
6
2a
o
mn
your group number
Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.
same key to cancel
Filtering is indicated on the manager’s telephone by the icon corresponding to the
“filtering” programmed key.
25
Some additional facilities
7
7.6
7.9
Calling an internal correspondent on his/her pager (option)
Broadcasting a message on the loudspeakers of a station group (option)
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
The number called does not answer and you know that the person called has a pager:
Paging
10:30
your
correspondent
does not reply
access the
'perso' page
ef
bc
3d
jkl
6
2a
PERSO
Paul
is alerted
5
speak, you have 20 seconds
o
mn
OR
number of
broadcast
group
'page' programmed
key
The message will only be broadcast on terminals not in use and which have a
loudspeaker.
paging in progress is displayed
7.10
Your correspondent can answer from any telephone in the system.
Modify the automated attendant welcome message remotely
This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message.
7.7
bc
2a
Answering a call on your pager (option)
5
Paging
10:30
PERSO
access the
'perso' page
7.8
6
5
ef
bc
3d
jkl
6
2a
o
mn
5
number of your
voice mailbox
ef
bc
3d
jkl
6
2a
o
mn
o
mn
personal code
ef
bc
3d
jkl
6
2a
5
'answer page'
programmed key
ef
3d
voice mail call
number
A call on your pager can be answered from any telephone within the system.
your pager beeps
jkl
o
mn
9
your group
number
access the
'personal
options' menu
Calling a correspondent on his/her loudspeaker (option)
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
Interphony
Paul
is alerted
your correspondent
does not reply
you are connected to the loudspeaker on your correspondent’s
phone (if he/she has the hands free function)
26
5
access the
'welcome messages
customisation'
menu
follow the instructions of the
voice guide
Programming your telephone
8
T Activate/deactivate silent mode:
Other
Modifying your personal code
8.1
On
Silent
OR
Off
Your personal code is used to access your voice mailbox and to lock your telephone.
to activate
10:30
Settings
menu
Options
5
bc
3d
jkl
6
ef
5
old code
(4 digits)
On
Progressive
3d
6
OR
to activate
ef
bc
jkl
2a
o
mn
apply your choice
T Activate/disable meeting mode (progressive ringing):
Password
reach the 'menu'
page
2a
to deactivate
o
mn
Off
to deactivate
apply your choice
T Activate/deactivate discreet ring mode:
new code
(4 digits)
On
Beeps
As long as your voice mailbox has not been initialized, personal code is 0000.
OR
to activate
Off
to deactivate
apply your choice
T Adjust ringer volume while a call arrives
Configuring the telephone ringer
8.2
Paul
is calling
10:30
Settings
menu
Phone
your telephone
rings
Ringing
reach the 'menu'
page
adjusting the ringer
volume
Adjusting screen brightness (Forum™ IPhone/Phone 740)
8.3
T Choose the tune:
10:30
Settings
menu
Melody
select the melody of your
choice (16 tunes)
reach the 'menu'
page
apply your choice
Screen
T Adjusting the ringer volume:
Keys
increase or reduce the brightness of the
screen or keys (of the extension unit) by
pressing consecutively on the corresponding
keys
Volume
select the volume of your choice
(12 levels)
OR
apply your choice
27
Phone
Contrast
Programming your telephone
8
Programming direct call keys (option) (F1 and F2 keys)
8.7
Selecting the welcome page
8.4
This function is used to choose the page displayed by default on the telephone.
Name
10:30
Settings
menu
Homepage
Options
press a programmable
key (f1 or f2)
Number
5
select the
default page
bc
3d
jkl
6
2a
enter the name
ef
o
mn
enter the number
apply your choice
Erase a programmed key
8.8
Selecting language
8.5
Clear
10:30
OR
PERSO
10:30
Settings
menu
Options
access the perso
page using the
navigator
reach the 'menu'
page
Choice
Language
select the language of your
choice
press a
programmable key
(f1 or f2)
Programming an appointment reminder
8.9
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
apply your choice
10:30
menu
8.6
select the key to
erase
Appointment
Choice
Programming direct call keys (option) (Perso page:)
reach the 'menu'
page
Name
10:30
PERSO
press a call key on the
perso page
enter the name
5
ef
bc
3d
jkl
6
2a
access the perso
page using the
navigator
Number
select the type of
appointment (temporary
or permanent)
o
mn
enter time of
appointment
5
ef
bc
3d
jkl
6
2a
o
mn
enter the number
28
apply the
appointment
time
Programming your telephone
8
• At the programmed time, your telephone rings:
Lock / unlock your telephone
8.12
10:30
Lock
menu
If you are in conversation, the display flashes and an audio tone is generated. After
three calls without reply, a temporary request is cancelled but a permanent request
remains in memory.
If your calls are diverted to another terminal, the diversion is not applied to the
reminder call.
10:30
6
ef
your telephone is
locked/unlocked
o
mn
depending the displayed
informations, enter your
password or confirm
Clear
By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.
reach the 'menu'
page
8.10
Choice
Appointment
3d
Configuring the audio jack of your telephone
8.13
menu
5
reach the 'menu'
page
• To cancel your reminder request:
bc
jkl
2a
select the type of
appointment
(temporary or
permanent)
10:30
Jack
Phone
Settings
menu
reach the 'menu'
page
Identify the terminal you are on
Headset
Handsfree
OR
The number of your telephone is displayed on the 'Info' page.
Access the Info page using the navigator.
Activating/deactivating 'forced headset' mode
8.14
8.11
'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver.
Broadcasting background music on your loudspeaker (option)
10:30
You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
Phone
Settings
menu
reach the 'menu'
page
when telephone is not in use,
background music is played
(long press)
On
same key to cancel (Long
press)
OR
Off
activating/deactivating 'forced headset' mode
The music stops when a call is made or received and starts again when you hang up.
29
ForcedHead
Programming your telephone
8
Installing a Bluetooth® Wireless Technology handset (matching)
- Forum™ IPhone 750
8.15
Use of the Bluetooth® handset (Forum™ IPhone 750)
8.16
The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter
from the set.
10:30
Settings
menu
Bluetooth
Phone
The handset has a LED and two buttons.
• Light
•
•
•
•
reach the 'menu'
page
you will hear a 3 note signal and the
LED will flash green and orange
alternately
Adddevices
Flashing green: correct operation.
Green steady: handset charging.
Orange flashing: battery charge low or handset outside coverage zone.
Orange steady: malfunction.
• Off-hook/On-hook and Volume/Mute keys
with the handset turned off,
press the 2 bluetooth®
handset keys at the same time
(long press)
On-hook / Off-hook: press this key to answer or
terminate a call.
Volume/Mute:
• short successive presses to change the
handset volume level (3 levels)
• long press to ensure your correspondent no
longer hears you
Add
wait for the handset address and
name to be displayed on the screen
select the
relevant
equipment
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.
the 3 note audible signal indicates that the handset has
been installed correctly (the LED flashes green or orange
depending on the battery charge level)
Installing a Bluetooth® Wireless Technology headset (matching)
- Forum™ IPhone 750
8.17
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching
operation, the headset must be in detectable mode*.
10:30
If you add the Bluetooth® handset before the name of the handset is displayed on the
screen, you must enter the password 5555 to terminate the installation
Settings
menu
searching for Bluetooth® equipment,
wait until the detected equipment
type and the address is displayed
Adddevices
The generation of your station is
earlier than the generation of your
Bluetooth® handset
select the relevant
equipment
5
The generation of your
Bluetooth® handset is earlier than
the generation of your station
apply your choice
ef
bc
3d
jkl
6
2a
The station displays an error
message indicating an
incompatibility between the
station and the Bluetooth®
handset
Bluetooth
reach the 'menu'
page
• Error messages
the Bluetooth® handset emits a
sequence of 4 beeps
Phone
o
mn
enter the pin
code of the
headset *
* Refer to the user documentation supplied with the headset.
30
acknowledgement message
and display of the headset
icon on the terminal screen
Programming your telephone
8
Using a Bluetooth® Wireless Technology headset - Forum™ IPhone 750
8.18
Refer to the user documentation supplied with the headset.
Deleting an accessory (headset, handset, etc.): Bluetooth®
Wireless Technology - Forum™ IPhone 750
8.19
10:30
menu
Settings
Bluetooth
Phone
reach the 'menu'
page
Mydevices
display of the different equipment
matched
select the equipment
to be removed
Delete
message acknowledging the
equipment has been removed
apply your choice
31
9
ACD : Agent set /Supervisor
station
9.4
The four operating statuses of the agent set
Other
Agent set
9.1
•
•
•
•
A call centre solution allows optimum distribution of calls to agents according to their availability and skills.
Open an agent session (login) - Agent set
9.2
9.5
Login
ACD
info
select the acd application
c
ab
3d
jkl
6
2
5
mn
The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these
codes.
Statuses
in service
withdrawn
ACD application welcome
screen display
o
enter the feature code
to activate
depending the
displayed
informations, enter
your password or
confirm
Codes
additional task
temporarily absent
A melody is played: activation accepted, the
change of status has been carried out
OR
A 'buzzer' type alarm sounds: activation refused, the set
is probably not taken into account by the call centre; you
should contact your administrator
• Change by function keys (Forum™ IPhone/Phone 730 and Forum™ IPhone/Phone 740 / IPhone
750)
ACD application welcome screen - Agent set
9.3
Changing the operating status of the set - Agent set
• Changing using codes (all sets)
select the agent and
validate
ef
An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These
statuses are:
In service, the agent is ready to receive calls.
Withdrawn , the agent has withdrawn from the ACD application.
Additional task, the agent is performing a task concerning a call and is not taking other calls.
Temporarily absent, the agent has taken a break and is not taking calls.
The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set
(Forum™ IPhone/Phone 730 and Forum™ IPhone/Phone 740 / IPhone 750 sets), or using the 'Agent Assistant' agent software on
PC (if available).
Press the function key of the status to be activated. Information relative to the selected status is displayed on the screen. If a
refusal message is displayed, contact the system administrator.
name of the
agent set
number of
the agent
set
135
1.00
5.00
operating status of
the agent set
ACD
Perso
A2
2.00
6.00
Onduty
T.Absence
Logout
Password
3.00
7.00
9.6
On
4.02+
8.00
Modifying your personal code - Agent set
status of the
queues
Perso
C.Work
Offduty
Groups
Password
5
ef
bc
3d
jkl
6
2a
o
mn
new code (4 digits)
Forum™ IPhone/Phone 740 /
IPhone 750 sets
•
4.02+ means: group number 4; 2 calls waiting; the '+' sign indicates that the queue capacity has been reached
(Forum™ IPhone/Phone 740 / IPhone 750).
32
ACD : Agent set /Supervisor station
9
9.7
Agent set - Integrating another group/leaving a group
9.9
Supervisor station
A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function
keys on an Forum™ IPhone/Phone 730 or Forum™ IPhone/Phone 740 / IPhone 750 set.
A supervisor can also perform the agent function from the same set.
Groups
press the key of the group (1 to 8) to
integrate (box empty) and/orpress the
key of the group to leave (box full)
9.10
Supervising group mailboxes - Supervisor station
• Consulting the messages:
When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.
9.8
Close the agent session (logout) - Agent set
follow the instructions of the voice
guide
Logout
press the supervision
key
When a mailbox is consulted by a supervisor, the other supervisors cannot access it.
• Supervision keys for group mailboxes and positioning on the sets:
10:30
PERSO
access the 'Perso' page
33
10 Managing your charges (option)
• When the internal correspondent who has taken the call on-hooks, you are called back and can:
Other
10.1
1. Read information concerning call (cost, duration, number of units...).
Charging your calls directly to business accounts
OK
name of internal user and cost of
call
You can charge the cost of your outside calls to business account numbers.
Account
10:30
5
ef
bc
3d
jkl
6
2a
PERSO
5
ef
bc
3d
jkl
6
2a
o
mn
2. Print a charge ticket.
o
mn
Print
access the
'perso' page
“business
account code”
programmed key
enter the number
of the terminal to
receive the
message
• Adding or changing a business code during a call:
OK
enter number for
correspondent
10.3
Account
10:30
PERSO
10.2
password for this
internal telephone
3. Terminate consultation.
Call duration restriction
The duration of your external call may be limited in time by the administrator.
In this case, a beep sounds and/or a message will be displayed on the screen 20 seconds before the end of the communication.
“Business account code during call” programmed key
Call transfer : during a call transfer, the maximum duration of the call is reset to the value defined for the destination station of
the transfer.
Finding out the cost of an outside call made for an internal user from
your terminal
Three-party conference : during a three-party conference, communication is cut off when the maximum time allowed has
expired.
'Meet me' conference : there is no call duration restriction.
Meter
10:30
during an internal
conversation
Parking: the maximum duration time is not reset on parked call retrieval.
PERSO
Paul
in conversation
access the 'perso' page
the call is placed on hold;
5
ef
bc
3d
jkl
6
2a
programmed key 'meter
total recall'
Transfer
o
mn
outside
number called
transfer call to your
correspondent on hold
34
11
Functions and corresponding
codes
Ot
her
Function
Answer general bell
Answer paging
Appointment time (programmed)
Automatic callback / Cancel
Business account code
Calibrated break (R)
Cancel enquiry call
Consultation of call on hold
Customization menu access
Divert group calls / Cancel
Divert if busy / Cancel
Divert to paging / Cancel
Do not disturb / Cancel
DTMF End to End
Follow me diversion / Cancel
Group call pick-up
Hunting group out / Hunting group in
Immediate diversion / Cancel
Intrude on a call
Locking and unlocking
Mailing
Making an outside call
Operator call
Paging
Park and retrieve parked call
Redial last number (bis)
Selective diversion / Cancel
Substitution by business account code
Switching between calls (Broker call)
Terminal call pick-up
Three-way conference
Standard
Customized
#73
#76
#82
#63 or ##
#78
#62
#2
#60
#70
#795 / #790
#792 / #790
#794 / #790
#793 / #790
#61
#798 / #790
#72
#796 / #790
#791 / #790
#5
#75
#67
11
0
#84
#74
#77
#800 / #790
#3
#71
#64
35
Annex
Character
î
ï
Writing accented or special characters with the phone keyboard
ð
ñ
ò
ó
The following table describes all the accented or special characters that you can write from your keyboard.
The column 'Keyboard' describes the combination of typing keyboard characters to display the desired character.
The term 'n/a' in the 'Keyboard' column, shows the characters that can not be typed from your phone.
Character
¡
¢
£
¥
§
©
º
®
°
±
²
³
µ
¶
¹
ª
¿
À
Á
Â
Ã
Ä
Å
Æ
Ç
È
É
Ê
Ë
Ì
Keyboard
~!
n/a
~$
~Y
n/a
^c
^m
^r
^0
n/a
^2
^3
n/a
n/a
^1
^f
~?
`A
´A
^A
~A
”A
n/a
n/a
~C
`E
´E
^E
”E
`I
Character
Í
Î
Ï
Ð
Ñ
Ò
Ó
Ô
Õ
Ö
Ø
Ù
Ú
Û
Ü
Ý
à
á
â
ã
ä
å
æ
ç
Keyboard
^i
”i
ô
õ
ö
ø
ù
ú
û
~d
~n
`o
´o
^o
~o
”o
n/a
`u
´u
^u
^O
~O
”O
n/a
`U
´U
^U
ü
ý
ÿ
”u
´y
”y
Ă
ă
Ą
ą
n/a
”U
´Y
`a
´a
Ć
ć
Č
č
Ď
ď
Đ
đ
Ę
ę
Keyboard
´I
^I
”I
~D
~N
`O
´O
^a
~a
”a
n/a
n/a
~c
`e
´e
è
é
ê
ë
^e
”e
ì
í
`i
´i
I
Ě
ě
Ĺ
ĺ
Ľ
ľ
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Character
Ł
ł
Keyboard
Ń
ń
n/a
n/a
n/a
n/a
Ň
ň
n/a
n/a
Ő
ő
Œ
œ
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Ŕ
ŕ
Ř
ř
Ś
ś
Ş
ş
Š
š
Ţ
ţ
n/a
n/a
n/a
n/a
n/a
Ť
ť
n/a
n/a
n/a
Ů
ů
Ű
ű
Ÿ
Ź
ź
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Ż
ż
Ž
ž
n/a
n/a
n/a
n/a
Guarantee and clauses
howtoc
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year,
parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not
however apply in the following cases: in the event of use that does not comply with the
instructions given in this user’s manual, faults or damage caused by natural wear, damage
resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness,
etc.), noncompliant installation or modifications or repairs carried out by people who are
not approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your telephone, you
may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.)
which may damage the plastic parts of your telephone. Never spray it with cleaning
products.
The ear piece and microphone area of the handset may attract metallic objects that may
be dangerous for the ear.
The wording is not contractual and may be subject to change. Some functions of your
telephone are controlled by a software key and the configuration of the unit.
Declaration of compliance
EC: We, Alcatel-Lucent Enterprise, hereby declare that we assume the Forum™ IPhone
740/750 or Phone 740 product to be compliant with the essential requirements of
Directive 1999/5/CE of the European Parliament and Council.
Forum™ IPhone 750 & Bluetooth® handset This device uses a radio frequency
spectrum the use of which has not been harmonized in all EC countries. The frequency
spectrum may be shared by other applications and its use is subject to the following two
conditions: (1) this device may not cause harmful interference, (2) this device must accept
any interference received, including interference that may cause undesired operation. This
device complies with Class B of part 15 of the FCC (Federal Communications
Commission) rules or with the CISPR 22 standard. This device has been designed and
manufactured so that it does not exceed the limits in radio frequency energy in SAR
(Specific Absorption Rate) established by the different countries concerned
Environmental information
1- The equipment that you bought has required the extraction and use of natural
resources for its production. It may content hazardous substances for the health
and the environment.
2- In order to avoid the dissemination of those substances in our environment and to
diminish the pressure on the natural resources, we encourage you to use the appropriate
take-back systems. Those systems will reuse or recycle most of the materials of your end
life equipment in a sound way.
3- The crossed-bin symbol invites you to use those systems.
4- If you need more information on the collection, reuse and recycling systems, please
contact your local or regional waste administration.
5- You can also contact us for more information on the environmental performances of
our products.
Operating conditions
Operating temperature range: -5°C /45°C.
Acoustic shock protection
The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for
a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuous
signal (120 dBA for Australia).
Directive 2003/10/EC specifying the risks inherent in noise at work
The ring contributes towards overall daily noise; at its maximum setting, the level is
105 dBA at 60 cm from terminal. To reduce the level, the following is recommended:
- reduce the setting (9 levels of 5 dB),
- program a progressive ring.
Belgacoms, in keeping with its policy of constant product improvement for the customer,
reserves the right to modify product specifications without prior notice.
Copyright © Alcatel-Lucent Enterprise. 2009. All rights reserved.
MU19006UCAE-O710ed01-0920
Technical support
for your Forum® telephone exchange
User instructions
All the user instructions for our Forum® telephone exchanges are available on the included
CD ROM, and on our Internet site at: www.belgacom.be/pabx.
Diagnosing the problem
.
In the event of a technical failure or problem, we request that you systematically carry out
the following tests before contacting our technical support service.
To facilitate the diagnosis, please inform the helpdesk operator(1) of these test results.
Our helpdesk can solve certain problems remotely. This will avoid a technician’s visit and
reduce repair time considerably.
Problem with a telephone connected to your exchange
1. Reset the telephone by unplugging it and plugging it back in again.
2.
3.
Check the connections, cables and the various plugs. Try it out with the cables from
another telephone that is working properly.
Test the defective telephone in another socket into which a functioning telephone is
plugged.
Problem with a cordless DECT telephone
1.
2.
3.
Remove and then reinsert the batteries.
Ensure that the charger is properly connected.
Test the DECT telephone near each of the antennas.
General external or internal communication problem
1.
2.
Check that the installation is always powered by 230V.
Reset the PABX : press on the button “On/Off” (in top on the right on the
front face of the PABX) until the led `POWER' remains lit red.
To wait a few minutes that the system starts again.
Note: the system will be unusable during this phase of restarting
(until 20 min.).
If the problem persists, contact our technical support service.
(1)
Contact our technical support service
If the problem persists after these few tests :
Consult our Internet site www.belgacom.be/pabx or contact our technical support 24/24 at
the following numbers:
– for SMEs and residential customers: 0800/55700
– for large companies 0800/55100
Change your configuration
To change your installation, add equipment or adapt the programming on your Forum®,
contact our Customer Service Department at the following numbers:
– for SMEs and residential customers: 0800/55800
– for large companies 0800/55200
Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951
Brussels Register of Legal Entities
.
.