Seagate Barracuda ST380211AS User manual

EN and ENCSeries Hardware User Manual
ENC 2bays NVR
ENC16 4bay NVR
16 Channel 2U case NVR
Table of Contents
1
2
3
System Capability ...................................................................................................................................7
1.1
EN and ENC Capabilities (NVR units) ......................................................................................7
1.2
EH-RTHD Capabilities (Hybrid units) ........................................................................................7
Features and Specifications ...............................................................................................................8
2.1
Overview ........................................................................................................................................8
2.2
Features.........................................................................................................................................8
2.3
Specifications ................................................................................................................................9
Front Panel and Rear Panel ............................................................................................................. 11
3.1
Front Panel .................................................................................................................................. 11
3.1.1
3.1.2
3.1.3
3.2
Rear Panel ..................................................................................................................................15
3.2.1
3.2.2
3.2.3
3.3
5
ENC 2bay Series .................................................................................................................15
ENC 4bay Series ....................................................................................................................15
EN Series..............................................................................................................................17
Bidirectional talk .........................................................................................................................18
3.3.1
3.3.2
4
ENC 2bay series.................................................................................................................. 11
ENC 4bay Series .................................................................................................................... 11
EN Series..............................................................................................................................13
Device-end to PC-end ........................................................................................................18
PC-end to the device-end ..................................................................................................19
3.4
Mouse Operation ........................................................................................................................19
3.5
Remote Control (Dependent on the unit )...............................................................................20
HDD Installation..................................................................................................................................22
4.1
ENC Series..................................................................................................................................22
4.2
EN Series ....................................................................................................................................22
Network Connection ..........................................................................................................................24
ENC Series Connection ........................................................................................................................24
EN Series Connection ...........................................................................................................................24
6
FAQ ......................................................................................................................................................25
7
Appendix A HDD Capacity Calculation ...........................................................................................30
8
Appendix B Compatible SATA HDD................................................................................................31
9
Appendix C Compatible USB List ....................................................................................................33
10
Appendix D Compatible Displayer List........................................................................................35
11
Appendix E No-IP DDNS ..............................................................................................................36
Appendix H Toxic or Hazardous Materials or Elements.......................................................................41
Welcome
Thank you for purchasing our network video recorder!
This quick start guide is designed to be a reference tool for your system.
Please open the accessory bag to check the items one by one in accordance with the list below.
Contact your local retailer if something is missing or damaged in the bag.
Important Safeguards and Warnings
1.Electrical safety
All installation and operation here should conform to your local electrical safety codes.
We assume no liability or responsibility for all the fires or electrical shock caused by improper handling
or installation.
2.Transportation security
Heavy stress, violent vibration or water splash are not allowed during transportation, storage and
installation.
3.Installation
Keep upwards. Handle with care.
Do not apply power to the NVR before completing installation.
Do not place objects on the NVR
4.Qualified engineers needed
All the examination and repair work should be done by the qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or attempted repair.
5.Environment
The NVR should be installed in a cool, dry place away from direct sunlight, inflammable, explosive
substances and etc.
This series product shall be transported, storage and used in the environment ranging from 0℃ to
55 ℃
6.
Accessories
Be sure to use all the accessories recommended by manufacturer.
Before installation, please open the package and check all the components are included.
Contact your local retailer ASAP if something is broken in your package.
7. Lithium battery
Improper battery use may result in fire, explosion, or personal injury!
When replace the battery, please make sure you are using the same model!
Before your operation please read the following instructions carefully.

Installation environment

Keep away from extreme hot places and sources;

Avoid direct sunlight;

Keep away from extreme humid places;

Avoid violent vibration;

Do not put other devices on the top of the NVR;

Be installed in well ventilated place; do not block the vent.

Accessories
Check the following accessories after opening the box:

Please refer to the packing list in the box *
Component Name
ENC Series
EN Series
NVR
■
■
7-pin SATA cable
■
■
Power cable
■
■
Network cable
■
■
Remote control
■
■
Black optical mouse
■
■
Power adapter
■
□
Quick start guide
■
■
Product
warranty
■
■
card
Product
certificate
■
■
CD
■
■
Plastic pad
■
■
card
1
System Capability
1.1 EN and ENC Capabilities (NVR units)
The maximum system capability that this product series supports is the following
4-IP 1080P with transmission rate 6mbps every channel @ 30 fps
8-IP 1080P with transmission rate 2mbps every channel @ 12 fps
16-IP 1080P with transmission rate 1.5mbps every channel @ 5 fps
Model
System setting max capability for 1080P Resolution
4-IP series
4-channel @ 1080P @ 30fps @ 6144 kbps
8-IP series
8-channel @ 1080P @ 12fps @ 2048 kbps
16-IP series
16-channel @ 1080P @ 5fps @ 1536 kbps
1.2 EH-RTHD Capabilities (Hybrid units)
The maximum system capability that this product series supports is the following
4 - CH D1 with transmission rate 1Mbps every channel @ 12fps
4 - IP 1080P with transmission rate 6Mbps every channel @ 12fps
8 - CH D1 with transmission rate 768kbps every channel @ 6fps
8 – IP 1080P with transmission rate 2Mbps every channel @ 6fps
16 - CH 1080P with transmission rate 384kbps every channel @ 3fps
16 - IP 1080P with transmission rate 1.5Mbps every channel @ 3fps
Model
4-ch series
8-ch series
16-ch series
System setting max capability for 1080P Resolution
4 - channel @ D1 @ 12fps @ 1024 kbps
4-IP @ 1080P @ 12fps @ 6144 kbps
8-channel @ D1 @ 6fps @ 768 kbps
8-IP @ 1080P @ 6fps @ 2048 kbps
16-channel @ 1080P @ 5fps @ 384 kbps
16-channel @ 1080P @ 5fps @ 1536 kbps
2
Features and Specifications
2.1 Overview
It is a high performance network video recorder. This series product support local preview,
multiple-window display, recorded file local storage, remote control and mouse shortcut menu
operation, and remote management and control function.
All these functions support this series
product to be used in various situations.
This series product supports centre storage, front-end storage and client-end storage. The monitor
zone in the front-end can be set in anywhere. Working with other front-end devices such as IPC, NVS,
this series product can establish a strong surveillance network via the CMS. In the network system,
there is only one network cable from the monitor centre to the monitor zone in the whole network.
There is no audio/video cable from the monitor centre to the monitor zone. The whole project is
featuring of simple connection, low-cost, low maintenance work.
This series NVR can be widely used in many areas such as public security, water conservancy,
transportation and education.
2.2 Features
User
Management


Storage
·Each group has different management powers that can be edited freely.
Every user belongs to an exclusive group.
Via corresponding setup (such as alarm setup and schedule setup), you can
backup related audio/video data in the network video recorder.

Support Web record and record local video and storage the file in the client
end.

Respond to external alarm simultaneously (within 200MS), based on user’s
pre-defined relay setup, system can process the alarm input correctly and
prompt user by screen and voice (support pre-recorded audio).
Alarm

Support central alarm server setup, so that alarm information can remotely
notify user automatically. Alarm input can be derived from various


connected peripheral devices.
Alert you via EMAIL.
Through network, sending audio/video data compressed by IPC or NVS to
client-ends, then the data will be decompressed and display. If bandwidth is
big enough, latency is less than 500ms
Network
Monitor

Support max 10 connections

Transmit audio/video data by HTTP, TCP, UDP, MULTICAST, RTP/RTCP
and etc.
Window Split



in one monitor. Support 1/4/9/16-window display.

Record
Transmit some alarm data or alarm info by SMTP.
Support WEB access in WAN.
Adopt the video compression and digital process to show several windows
Support schedule record function. Save the recorded files in the HDD,
client-end PC, or network storage server. You can search or playback the
saved files at the local-end or via the Web.



Support network backup, USB record backup function, the recorded files
can be saved in network storage server, peripheral USB device, burner
and etc.
Supervise NVR configuration and control power via Ethernet.
Support management via WEB.
Support peripheral equipment management such as protocol setup and port
connection.
Support transparent data transmission through RS232/RS485.
Support switch between NTSC and PAL.

Support real-time system resources information and running statistics




display.
Support log file.
Local GUI output. Shortcut menu operation via mouse.
IR control function. Shortcut menu operation via remote control.
Support IPC or NVS remote video preview and control.
Backup
Network
Management
Peripheral
Equipment
Management
Auxiliary



2.3 Specifications
Parameter
Operation
Specification
ENCSeries
EN Series
Embedded Linux real-time operation system
System
Operation
WEB/Local GUI
Interface
Video
H.264/MPEG4
Compression
Encode
For H.264, it max supports 16*D1, 8*720,4*1080P.
Capacity
Audio
G.711a
Compression
Video Output
1-channel VGA analog video output.
Video Input
4/8/16-ch network compression digital video input
HDMI
1-ch HDMI output.
Audio Input
Audio Output
Window Split
Multiple-channe
N/A
1-ch bidirectional audio input
1-channel bidirectional talk output.
N/A
4/9/16-window
Max 16-channel playback.
l Playback
Alarm Input
Alarm Output
4/8/16-ch alarm input.
3-ch alarm output
6-ch alarm output
Relay output. Relay (DC 30V
1A,AC 125V
0.5A(Activation output))
Including one controllable DC +12V output.
Storage
RS232 Port
2 built-in SATA port s
8 built-in SATA ports
N/A
1 peripheral eSATA port
One RS232 port to debug transparent COM data.
One RS485 port to control PTZ. Support various protocols.
RS485 port
USB Port
2 peripheral USB ports.
4 peripheral USB port.
Network
One RJ45 10/100M/1000M self-adaptive Ethernet port.
Connection
One power port, power adapter. Input
Power Port
Power Button
Power Button
IR
Remote
One power port, AC100~240V 50+2% Hz.
DC 12V.
One power button in the rear panel.
One power button in the front panel.
N/A
One IR remote control receiver in the front
panel.
Control
Receiver
Clock
Indication Light
Built-in clock.
16 record status indication lights
16 record status indication lights
One power status indication light.
One system running status indication light.
One alarm status indication light.
One remote control indication light.
One network status indication light.
One HDD status indication light.
Power
<12W(Exclude HDD)
<40W(Exclude HDD)
Consumption
Working
0℃~+50℃
Temperature
Working
10℅-90℅
Humidity
Air pressure
Dimension
Weight
Installation
86kpa-106kpa
440mm*300mm*42.6mm
1.5~2.5 KG(Exclude HDD)
Desk installation/Rack installation
440mm*460mm*89mm
5.5~6.5KG(Exclude HDD)
3
Front Panel and Rear Panel
3.1 Front Panel
3.1.1
ENC 2bay series
The -1U series NVR front panel is shown as below. See Figure 3-1.
Figure 3-1
Please refer to the following sheet for detail information Figure 3-3.
3.1.2
ENC 4bay Series
The -1U series NVR front panel is shown as below. See Figure 3-1.
Figure 3-2
Please refer to the following sheet for detail information Figure 3-3.
Name
Icon
Function
Power button, press this button for three seconds to boot up or shut
Power button
down NVR.
One-window monitor mode, click this button to display assistant
function: PTZ control and image color.
Backspace function: in numeral control or text control, press it for
1.5seconds to delete the previous character before the cursor.
Assistant
Fn
In motion detection setup, working with Fn and direction keys to
realize setup.
In text mode, click it to switch between numeral, English
character(small/capitalized) and etc.
In HDD management interface, you can click it to switch HDD record
information and other information (Menu prompt)
System Power
System power up status
IR Receiver
It is to receive the signal from the remote control.
HDD
abnormity
indicator
The red light is for the HDD abnormity
Alarm Status
when alarm is triggered color will change to blue
Network abnormity
indicator
The red light is for the network abnormity
USB port
To connect USB storage device, USB mouse.
Drive Bays
HDD bays with locks
Figure 3-3
3.1.3
EN Series
The EN series front panel is shown as in Figure 3-4.
Figure 3-4
Please refer to the following sheet for detail information.
Name
Icon
Function
Power button, press this button for three seconds to boot up or shut
Power button
Number button
Input
number
more than 10
down NVR.
Input Arabic number
0-9
Switch channel
If you want to input a number more than 10, please click this button
-/--
and then input.
In
Shift

textbox,
click
this
button
to
switch
between
numeral,
English(Small/Capitalized),donation and etc.
Enable or disable tour.
Activate current control, modify setup, and then move up and down.
Up/
Down
、
Increase/decrease numeral.
Assistant function such as PTZ menu.
Left/
Right
Shift current activated control, and then move left and right.


When playback, click these buttons to control playback bar.
Go to previous menu, or cancel current operation.
ESC
ESC
When playback, click it to restore real-time monitor mode.
Confirm current operation
Enter
ENTER
Go to default button
Go to menu
Record
REC
Manually stop/start recording, working with direction keys
or numeral keys to select the recording channel.
One-window monitor mode, click this button to display assistant
function: PTZ control and image color.
Assistant
Fn
Backspace function: in numeral control or text control, press it for
1.5seconds to delete the previous character before the cursor.
In motion detection setup, working with Fn and direction keys to
realize setup.
In text mode, click it to switch between numeral, English
character(small/capitalized) and etc.
In HDD management interface, you can click it to switch HDD record
information and other information (Menu prompt)
Realize other special functions.
Fast play

Slow play
Various fast speeds and normal playback.
Multiple slow play speeds or normal playback.
Play previous

In playback mode, playback the previous video
Play Next

In playback mode, playback the next video
In menu setup, go to down ward of the dropdown list.
In normal playback or pause mode, click this button to reverse
Reverse/Pause

playback
In reverse playback, click this button to pause playback.
Play/Pause

Window switch
Mult
In normal playback click this button to pause playback
In pause mode, click this button to resume playback.
Click it to switch one-window/multiple-window.
In real-time monitor mode it works as left/right direction key.
Shuttle(outer ring)
Playback mode, counter clockwise to forward and clock wise to
backward.
Up/down direction key.
Playback mode, turn the inner dial to realized frame by frame
Jog(inner dial)
playback. (Only applies to some special versions.)
USB port
To connect USB storage device, USB mouse.
Remote
control
ACT
Remote control indication light
Status
If there is Fn indication light, current status indication light is null.
PWR
Power indication light
Record light
1-16
For 4/8/16
IR Receiver
IR
It is to receive the signal from the remote control.
indication light
Status
indication
light
Power
indication
light
ch series ,it becomes on when system is recording.
3.2 Rear Panel
3.2.1
ENC 2bay Series
The ENC 2bay seriesreal panel is shown as in Figure 3-5.
Figure 3-5
3.2.2
ENC 4bay Series
The ENC 4bay series is shown as in Figure 3-6.
Figure 3-6
Please refer to the following sheet for detailed information.
Port Name
Connection
Function
USB port.
Connect to USB mouse.
Network port
10M/100M self-adaptive Ethernet port. Connect to
the network cable.
eSATA
eSATA port
The external SATA port. It can be connected to the
peripheral devices of SATA port.
RS232
232 debug COM.
HDMI
High Definition
Multimedia Interface
HDMI
VGA
VGA video output port
VGA
RS232
It is for general COM debug to configure IP address
or transfer transparent COM data.
High definition video signal output port.
Transmit the clear video and multiple-track data
(Uncompressed)to the device of HDMI(High definition
media interface)
VGA video output port. Output analog video signal. It
can connect to the monitor to view analog video.
They are to receive the signal from the external alarm
1~3
Alarm input port.
source. When your alarm input device is using
1~3
external power, please make sure the device and the
NVR have the same ground.
Ground
Ground end
NO~C
Port NO~C
alarm output port.
Relay out
I/O port
Output alarm signal to the alarm device. Please make
sure there is power to the external alarm device.
Tx
Programming Port
Programming Port
Rx
RS485_A port. It is the cable A. You can connect to
the control devices such as speed dome PTZ.
A+
RS485 communication
port
RS485_B.It is the cable B. You can connect to the
control devices such as speed dome PTZ.
BPower port
48 volts
POE power supply
Power port
12 volts
System Power supply
Power
button
Power on/off button.
Bi-directional
talk
Bi-directional talk
POE port
4 Port POE switch
Basic
Network port
Network port
3.2.3
EN Series
The 2U series rear panel is shown as below. See Figure 3-7.
Figure 3-7
Please refer to the following sheet for detailed information.
Port Name
Connection
Function
Power button
Power on/off button.
Power input port
Input AC 120-220
MIC OUT
Audio output port
RCA
Audio output port. Output analog audio signal to
the devices such as sound box.
MIC IN
Audio input port
RCA
Bidirectional talk input port. Receive the analog
signal from the devices such as speaker or
pickup.
1~16
Alarm input port.
1~16
I/O port

Four groups of alarm input ports. The first
group is from port 1 to port 4, the second
group is from port 5 to port 8, the third group
is from 9 to 12, and the fourth group is from
13 to 16. They are to receive the signal from
the external alarm source. There are two
types; NO (normal open)/NC (normal close).

When your alarm input device is using
external power, please make sure the device
and the NVR have the same ground.
NO1~NO5
Ground end
Alarm input ground end.
Alarm output port
1~5
5 groups of alarm output ports. (Group 1:port
NO1~C1,Group 2:port NO2~C2,Group 3:port
NO3~C3.group 4: port NO4~C4、Group 5:
port NO5、C5、NC5).Output alarm signal to the
alarm device. Please make sure there is power
to the external alarm device.
C1~C5
NC5
NO:Normal open alarm output port.
C:Alarm output public end.
NC: Normal close alarm output port.
A
B
RS485 port
RS485_A port. It is the cable A. You can connect
to the control devices such as speed dome PTZ.
RS485_B.It is the cable B. You can connect to the
Port Name
Connection
Function
control devices such as speed dome PTZ.
CTRL 12V
Controllable 12V power output. It is to control the
on-off relay output. You can use it to enable
device alarm function.
It can also be used as the power input for some
alarm devices such as the smoke detector.
+12V
eSATA
+12V power output port. It is to provide the power
to the peripheral devices such as camera or alarm
device. The connected device current shall be
less than 1A.
Network port
10M/100M self-adaptive Ethernet port. Connect to
the network cable.
eSATA port
The external SATA port. It can be connected to
the peripheral devices of SATA port.
Please pay attention to the HDD jumper when you
connect the external HDD.
USB port.
Connect to USB mouse.
RS232
232 debug COM.
It is for general COM debug to configure IP
address or transfer transparent COM data.
HDMI
High definition
multimedia
interface
High definition video signal output port.
VGA
VGA video output
port
Transmit the clear video and multiple-track data
(Uncompressed)to the device of HDMI(High
definition media interface)
VGA
VGA video output port. Output analog video
signal. It can connect to the monitor to view
analog video.
3.3 Bidirectional talk
3.3.1
Device-end to PC-end
Device Connection
Please connect the speaker or the pickup to the first audio input port in the device rear panel. Then
connect the earphone or the sound box to the audio output port in the PC.
Login the Web and then enable the corresponding channel real-time monitor.
Please refer to the following interface to enable bidirectional talk.
Figure 3-8
Listening Operation
At the device end, speak via the speaker or the pickup, and then you can get the audio from the
earphone or sound box at the pc-end.
3.3.2
PC-end to the device-end
Device Connection
Connect the speaker or the pickup to the audio output port in the PC and then connect the earphone or
the sound box to the first audio input port in the device rear panel.
Login the Web and then enable the corresponding channel real-time monitor.
Please refer to the above interface (Figure 3-8) to enable bidirectional talk.
Listening Operation
At the PC-end, speak via the speaker or the pickup, and then you can get the audio from the earphone
or sound box at the device-end.
3.4 Mouse Operation
Please refer to the following sheet for mouse operation instruction.
Left
click
mouse
When you have selected one menu item, left click mouse to view menu content.
Modify checkbox or motion detection status.
Click combo box to pop up dropdown list
In input box, you can select input methods. Left click the corresponding button on the panel you
can input numeral/English character (small/capitalized). Here ← stands for backspace button.
_ stands for space button.
When input special sign, you can click corresponding numeral in the front panel to input. For
example, click numeral 1 you can input“/” , or you can click the numeral in the
on-screen
keyboard directly.
Double
left
click mouse
Implement special control operation such as double click one item in the file list to playback the
video.
In multiple-window mode, double left click one channel to view in full-window.
Double left click current video again to go back to previous multiple-window mode.
Right
click
In real-time monitor mode, pops up shortcut menu.
mouse
Exit current menu without saving the modification.
Press
In numeral input box:
middle
Switch the items in the check box.
button
Page up or page down
Move
Select current control or move control
Increase or decrease numeral value.
mouse
Drag mouse
Select motion detection zone
Select privacy mask zone.
3.5 Remote Control (Dependent on the unit )
The remote control interface is shown as in Figure 3.9.
Please note remote control is not our standard accessory and it is not included in the accessory bag.
Figure 3-9
Please refer to the following sheet for detailed information.
Serial Number
Name
Function
1
Power button
Click it to boot up or shut down the device.
2
Address
Click it to input device number, so that you can control it.
3
Forward
Various forward speeds and normal speed playback.
4
Slow play
Multiple slow play speeds or normal playback.
Next record
In playback mode, playback the next video.
Previous record
In playback mode, playback the previous video.
Play/Pause
In pause mode, click this button to realize normal playback.
5
6
7
In normal playback click this button to pause playback.
In real-time monitor mode, click this button to enter video
search menu.
Reverse/pause
Reverse playback pause mode, click this button to realize
8
normal playback.
In reverse playback click this button to pause playback.
Cancel
9
10
Go back to previous menu or cancel current operation
(close upper interface or control)
Record
Start or stop record manually
In record interface, working with the direction buttons to
select the record channel.
Click this button for at least 1.5 seconds, system can go to
the Manual Record interface.
11
Direction keys
Switch current activated control, go to left or right.
In playback mode, it is to control the playback process bar.
Aux function(such as switch the PTZ menu)
12
Confirm /menu key
go to default button
go to the menu
13
Multiple-window
Switch between multiple-window and one-window.
switch
14
Auxiliary key
In 1-ch monitor mode: pop up assistant function :PTZ
control and Video color.
Switch the PTZ control menu in PTZ control interface.
In motion detection interface, working with direction keys to
complete setup.
15
0-9 number key
Input password, channel or switch channel.
Shift is the button to switch the input method.
Figure 3-1
4
HDD Installation
For the first time install, please be aware that whether the HDDs have been installed.
Strongly recommended to use the HDDs which we suggest you to use (high speed HDD that above
7200 rounds), we do not suggest you to use PC specified HDD.
4.1 ENC Series
Pleas follow the steps listed below to install the HDD.
① Remove the drive bay
②Fix the four screws on the
③Place the Drive bay back
4.2 EN Series
①
Unscrew the screws on the rear panel and cover the upper cover.
② Place the HDDs on the HDD bracket and fix the HDD on the bracket with four screws.
③ Use data cable to connect main board and HDD port, then connect the power (the other end) cable to the
HDD port.
④
After wires are connected, place the upper cover on the device and twist the screws on the rear panel.
Important
Before you replace the HDD, please make sure you have shut down the device and unplug the power
cable!
5
Network Connection
ENC Series Connection
EN Series Connection
Cameras connected to the External POE switch has to be set with a computer.
Figure 5-1
6
FAQ
1. Device can not boot up properly.
There are following possibilities:

Input power is not correct.

Power connection is not correct.

Power switch button is damaged.

Program upgrade is wrong.

HDD malfunction or something wrong with HDD ribbon.

Seagate DB35.1,DB35.2,SV35 or Maxtor 17-g has compatibility problem. Please upgrade
to the latest version to solve this problem.

Front panel error.

Main board is damaged.
2. Device often automatically shuts down or stops running.
There are following possibilities:

Input voltage is not stable or it is too low.

HDD malfunction or something wrong wit the ribbon.

Button power is not enough.

Front video signal is not stable.

Working environment is too harsh, too much dust.

Hardware malfunction.
3. System can not detect hard disk.
There are following possibilities:

HDD is broken.

HDD ribbon is damaged.

HDD cable connection is loose.

Main board SATA port is broken.
4. There is no video output whether it is one-channel, multiple-channel or all-channel output.
There are following possibilities:

Program is not compatible. Please upgrade to the latest version.

Brightness is 0. Please restore factory default setup.

There is no video input signal or it is too weak.

Check privacy mask setup or your screen saver.

Device hardware malfunctions.
5. Real-time video color is distorted.
There are following possibilities:

When using BNC output, NTSC and PAL setup is not correct. The real-time video becomes
black and white.

Device and monitor resistance is not compatible.

Video transmission is too long or degrading is too huge.

Device color or brightness setup is not correct.
6. Can not search local records.
There are following possibilities:

HDD ribbon is damaged.

HDD is broken.

Upgraded program is not compatible.

The recorded file has been overwritten.

Record function has been disabled.
7. Video is distorted when searching local records.
There are following possibilities:

Video quality setup is too low.

Program read error, bit data is too small. There is mosaic in the full screen. Please restart the
device to solve this problem.

HDD data ribbon error.

HDD malfunction.

Device hardware malfunctions.
8. There is no audio when monitor.
There are following possibilities:

It is not a power picker.

It is not a power acoustics.

Audio cable is damaged.

Device hardware malfunctions.
9. There is audio when monitor but there is no audio when system playback.
There are following possibilities:

Setup is not correct. Please enable audio function

Corresponding channel has no video input. Playback is not continuous when the screen is
blue.
10. Time display is not correct.
There are following possibilities:

Setup is not correct

Battery contact is not correct or voltage is too low.

Crystal is broken.
11. Device can not control PTZ.
There are following possibilities:

Front panel PTZ error

PTZ decoder setup, connection or installation is not correct.

Cable connection is not correct.

PTZ setup is not correct.

PTZ decoder and device protocol is not compatible.

PTZ decoder and device address is not compatible.

When there are several decoders, please add 120 Ohm between the PTZ decoder A/B
cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ
control is not stable.

The distance is too far.
12. Motion detection function does not work.
There are following possibilities:

Period setup is not correct.

Motion detection zone setup is not correct.

Sensitivity is too low.

For some versions, there is hardware limit.
13. Can not log in client-end or web.
There are following possibilities:

For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or
you can install client-end software of lower version. Please note right now, our device is not
compatible with Windows VISTA control.

ActiveX control has been disabled.

No dx8.1 or higher. Please upgrade display card driver.

Network connection error.

Network setup error.

Password or user name is invalid.

Client-end is not compatible with device program.
14. There is only mosaic no video when preview or playback video file remotely.
There are following possibilities:

Network fluency is not good.

Client-end resources are limit.

There is multiple-cast group setup in device. This mode can result in mosaic. Usually we do
not recommend this mode.

There is privacy mask or channel protection setup.

Current user has no right to monitor.

Device local video output quality is not good.
15. Network connection is not stable.
There are following possibilities:

Network is not stable.

IP address conflict.

MAC address conflict.

PC or device network card is not good.
16. Burn error /USB back error.
There are following possibilities:

Burner and device are in the same data cable.

System uses too much CPU resources. Please stop record first and then begin backup.

Data amount exceeds backup device capacity. It may result in burner error.

Backup device is not compatible.

Backup device is damaged.
17. Keyboard can not control device.
There are following possibilities:

Device serial port setup is not correct

Address is not correct

When there are several switchers, power supply is not enough.

Transmission distance is too far.
18. Alarm signal can not been disarmed.
There are following possibilities:

Alarm setup is not correct.

Alarm output has been open manually.

Input device error or connection is not correct.

Some program versions may have this problem. Please upgrade your system.
19. Alarm function is null.
There are following possibilities:

Alarm setup is not correct.

Alarm cable connection is not correct.

Alarm input signal is not correct.

There are two loops connect to one alarm device.
20. Remote control does not work.
There are following possibilities:

Remote control address is not correct.

Distance is too far or control angle is too small.

Remote control battery power is low.

Remote control is damaged or device front panel is damaged.
21. Record storage period is not enough.
There are following possibilities:

Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera
aperture setup is not correct.

HDD capacity is not enough.

HDD is damaged.
22. Can not playback the downloaded file.
There are following possibilities:

There is no media player.

No DXB8.1 or higher graphic acceleration software.

There is no DivX503Bundle.exe control when you play the file transformed to AVI via media
player.

No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
23. I forgot local menu operation password or network password
Please contact your local service engineer or our sales engineer for help. We can guide you to solve
this problem.
24. There is no video. The screen is in black.
There are following possibilities:

IPC IP address is not right.

IPC port number is not right.

IPC account (user name/password) is not right.
25. The displayed video is not complete.
Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the
monitor resolution as 1920*1080.
26. There is no HDMI output.
There are following possibilities:

Displayer is not in HDMI mode.

HDMI cable connection is not right.
27. The video is not fluent when I view in multiple-channel mode from the client-end.
There are following possibilities:

The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least
100M or higher.

Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the
following environment: Quad
Core, 2G or higher memory, independent displayer, display card
memory 256M or higher.
Daily Maintenance

Please use the brush to clean the board, socket connector and the chassis regularly.

The device shall be soundly earthed in case there is audio/video disturbance. Keep the device
away from the static voltage or induced 143H143Hvoltage.

Please unplug the power cable when you remove the audio/video signal cable, RS232 or RS485
cable.

Always shut down the device properly. Please press the power button in the front pane for at least
three seconds to shut down the device. Otherwise it may result in HDD malfunction.

Please make sure the device is away from the direct sunlight or other heating sources. Please
keep the sound ventilation.

Please check and maintain the device regularly.
7
Appendix A HDD Capacity Calculation
Calculate total capacity needed by each device according to video recording (video recording type and
video file storage time).
Step 1: According to Formula (1) to calculate storage capacity q i that is the capacity of each channel
needed for each hour, unit Mbyte.
qi  d i  8  3600  1024
(1)
In the formula: d i means the bit rate, unit Kbit/s
Step 2: After video time requirement is confirmed, according to Formula (2) to calculate the storage
capacity mi , which is storage of each channel needed unit Mbyte.
m i = q i × hi × D i
(2)
In the formula:
hi means the recording time for each day (hour)
Di means number of days for which the video shall be kept
Step 3: According to Formula (3) to calculate total capacity (accumulation)
qT that is needed for all
channels in the device during scheduled video recording.
c
qT   mi
(3)
i 1
In the formula: c means total number of channels in one device
Step 4: According to Formula (4) to calculate total capacity (accumulation)
qT that is needed for all
channels in device during alarm video recording (including motion detection).
c
qT   mi ×a%
i 1
In the formula:a% means alarm occurrence rate
(4)
8
Appendix B Compatible SATA HDD
Manufacturer
Series
Model
Capacity
Port Mode
Seagate
Barracuda.10
ST3750640AS
750G
SATA
Seagate
Barracuda.10
ST3500630AS
500G
SATA
Seagate
Barracuda.10
ST3400620AS
400G
SATA
Seagate
Barracuda.10
ST3320620AS
320G
SATA
Seagate
Barracuda.10
ST3250620AS
250G
SATA
Seagate
Barracuda.10
ST3250820AS
250G
SATA
Seagate
Barracuda.10
ST3160815AS
160G
SATA
Seagate
Barracuda.10
ST380815AS
80G
SATA
Seagate
Barracuda.9
ST3160811AS
160G
SATA
Seagate
Barracuda.9
ST3120811AS
120G
SATA
Seagate
Barracuda.9
ST380811AS
80G
SATA
Seagate
Barracuda.9
ST380211AS
80G
SATA
Seagate
Barracuda.11
ST3750330AS
750G
SATA
Seagate
Barracuda.11
ST3500320AS
500G
SATA
Maxtor
DiamondMax 20
STM3320820AS
320G
SATA
Maxtor
DiamondMax 20
STM3250820AS
250G
SATA
Maxtor
DiamondMax 21
STM3160211AS
160G
SATA
Maxtor
DiamondMax 21
STM380211AS
80G
SATA
Maxtor
DiamondMax 21
STM340211AS
40G
SATA
Westem Digital
Cariar SE
WD3200JD
320G
SATA
Westem Digital
Cariar SE
WD3000JD
300G
SATA
Westem Digital
Cariar SE
WD2500JS
250G
SATA
Westem Digital
Cariar SE
WD2000JD
200G
SATA
Westem Digital
Cariar SE
WD1600JD
160G
SATA
Westem Digital
Cariar SE
WD1600JS
160G
SATA
Westem Digital
Cariar SE
WD1200JS
120G
SATA
Westem Digital
Cariar SE
WD800JD
80G
SATA
Westem Digital
Cariar
WD1600AABS
160G
SATA
Westem Digital
Cariar
WD800BD
80G
SATA
Westem Digital
Cariar SE16
WD7500KS
750G
SATA
Westem Digital
Cariar SE16
WD5000KS
500G
SATA
Westem Digital
Cariar SE16
WD4000KD
400G
SATA
Westem Digital
Cariar SE16
WD3200KS
320G
SATA
Westem Digital
Cariar SE16
WD2500KS
250G
SATA
9
Appendix C Compatible USB List
Manufacturer
Model
Capacity
Sandisk
Cruzer Micro
512M
Sandisk
Cruzer Micro
1G
Sandisk
Cruzer Micro
2G
Sandisk
Cruzer Freedom
256M
Sandisk
Cruzer Freedom
512M
Sandisk
Cruzer Fredom
1G
Sandisk
Cruzer Freedom
2G
Kingston
Data Traveler II
1G
Kingston
Data Traveler II
2G
Kingston
Data Traveler
1G
Kingston
Data Traveler
2G
Maxell
USB Flash Stick
128M
Maxell
USB Flash Stick
256M
Maxell
USB Flash Stick
512M
Maxell
USB Flash Stick
1G
Maxell
USB Flash Stick
2G
Kingax
Super Stick
128M
Kingax
Super Stick
256M
Kingax
Super Stick
512M
Kingax
Super Stick
1G
Kingax
Super Stick
2G
Netac
U210
128M
Netac
U210
256M
Netac
U210
512M
Netac
U210
1G
Netac
U210
2G
Teclast
Ti Cool
128M
Teclast
Ti Cool
256M
Teclast
Ti Cool
512M
Teclast
Ti Cool
1G
Teclast
Ti Cool
2G
10
Appendix D Compatible Displayer List
Brand
Model
Dimension (Unit: inch)
BENQ(LCD)
ET-0007-TA
19-inch (wide screen)
DELL(LCD)
E178FPc
17-inch
BENQ(LCD)
Q7T4
17-inch
BENQ(LCD)
Q7T3
17-inch
LENOVO(LCD)
LXB-L17C
17-inch
SANGSUNG(LCD)
225BW
22-inch (wide screen)
LENOVO(CRT)
LXB-FD17069HB
17-inch
LENOVO(CRT)
LXB-HF769A
17-inch
LENOVO(CRT)
LX-GJ556D
17-inch
Samsung (LCD)
2494HS
24-inch
Samsung (LCD)
P2350
23-inch
Samsung (LCD)
P2250
22-inch
Samsung (LCD)
P2370G
23-inch
Samsung (LCD)
2043
20-inch
Samsung (LCD)
2243EW
22-inch
LG(LCD)
W1942SP
19-inch
LG(LCD)
W2243S
22-inch
LG(LCD)
W2343T
23-inch
BENQ(LCD)
G900HD
18.5-inch
BENQ(LCD)
G2220HD
22-inch
PHILIPS(LCD)
230E
23-inch
PHILIPS(LCD)
220CW9
23-inch
PHILIPS(LCD)
220BW9
24-inch
PHILIPS(LCD)
220EW9
25-inch
11
Appendix E No-IP DDNS
Please double click DDNS to go to the configuration interface. You can see an interface is shown as in
Figure 11-1.
Figure 11-1

DDNS Type: You can select from the dropdown list.
DVRID.com, No-IP and DynDNS.

Server IP: Server IP of the DDNS type

Port: default port is 80 for dvrid.com.

Domain Name: Domain name created with DDNS service provider.

User: User name from your DDNS service provider.

Password: User name from the DDNS service provider.
Highlight the icon
in front of Enable to enable the DDNS server configuration.
It’s a system of dynamic DNS service. If you do not have a Static IP address on the Internet, you need
to have a dynamic IP. It is to say your IP address changes after a certain period of time.
You can follow the steps listed below to display image on your device even your IP is dynamic.
You need to use a DDNS service and create a domain name that is not necessarily direct use the IP
address.
After completed configuration in the device DDNS service can constantly inform the latest device’s
connection IP, and modify its IP on the table of data from the server. Then we have a constant domain
name in the Web browser, along with the HTTP port, send a request to identify the car IP of the domain
name typed. The server will direct the domain name to the IP connection, thus allowing access to the
device which does not have a fixed IP in the network.
Note: It is important to note that to gain access to the device in a local network, it is necessary to
achieve the redirect the port of your modem or router to your device.
To receive domain name in the DVRID.com DDNS service, please follow the steps listed below.
1. Please visit www.dvrid.com; the page for DVRID appears as below. See Figure 11-2.
Figure 11-2
2. Left click mouse on the “Register” button, account Information interface is shown as in Figure 11-3.
Figure 11-3
3. Fill in the requested fields and answer the Captcha then click Submit button.
4. Now you can see an interface is shown as in Figure 11-4. You have successfully created an
account.
Figure 11-4
5. In Figure 11-4, Create a URL or domain name. the first field is for the domain and the next field is
for the system serial no.
6. In Figure 11-5, input corresponding host name in the filed. You can use this name to access device
from an external network. In the field to the right of the name, select the desired area. This is your
domain name for access to the device. Click “Create additional domain names” button at the
bottom of the page.
Figure 11-5
7. Please go to the device and access the MAIN MENU> SETTING> NETWORK> DDNS. Input
server IP you get in the above step. Select the DDNS Type as DVRID and highlight the icon
in
front of Enable to enable the DDNS function. Now fill the fields as described below, and click OK to
save current setup.
• Server IP: DVRID.com
• Port: Enter the port 80.
• Domain Name: Enter the domain name created in step 4.
• User: Enter your username (email address) created in step 2.
• Password: Enter the password created in step 2.
The figure Configuration file of No-IP is shown as in Figure 11-6.
Figure 11-6
8. Now you have completed device setup. Open Internet Explorer ® in another foreign network with
Internet access, unlike the network where the device is connected to, you need to follow the steps
listed below:
1. Enter the address into your browser: http://URLor domain name the field created in step 8. For
example: http://manuel.dvrid.com
2. If the device HTTP port is 80, just type the domain name. Otherwise, enter in the browser
address as: http://nome the field created in Step 8: port number of HTTP. For example:
http://myhome.dvrid.com:82
3. Press Enter. The system will ask install application webrec.cab control or not. Please click Yes
to perform a successful connection.
Appendix H Toxic or Hazardous Materials or Elements
Toxic or Hazardous Materials or Elements
Component
Name
Pb
Hg
Cd
Cr VI
PBB
PBDE
○
○
○
○
○
○
○
○
○
○
○
○
Circuit Board
○
○
○
○
○
○
Fastener
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
Sheet
Metal(Case)
Plastic Parts
(Panel)
Wire and
Cable/Ac
Adapter
Packing
Material
Accessories
Note
O: Indicates that the concentration of the hazardous substance in all homogeneous materials in the
parts is below the relevant threshold of the SJ/T11363-2006 standard.
X: Indicates that the concentration of the hazardous substance of at least one of all homogeneous
materials in the parts is above the relevant threshold of the SJ/T11363-2006 standard. During the
environmental-friendly use period (EFUP) period, the toxic or hazardous substance or elements
contained in products will not leak or mutate so that the use of these (substances or elements) will not
result in any severe environmental pollution, any bodily injury or damage to any assets.
The
consumer is not authorized to process such kind of substances or elements, please return to the
corresponding local authorities to process according to your local government statutes
Note

This manual is for reference only. Slight difference may be found in the user interface.

All the designs and software here are subject to change without prior written notice.

Please visit our website or contact your local service engineer for more information.