ASCOM AM 64/128EA Troubleshooting guide

TD 92735EN
Installation and Operation Manual
Unite Connectivity Manager
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
TD 92735EN
About this document
This document is used for the installation and configuration of the product. It is also used for
administration, maintenance and troubleshooting. These activities require good knowledge
about functionality and limitations, both on module and system level, and also knowledge
about how systems, modules and parameters interact.
The document also includes information about the daily operation, that is, creating and
sending messages, which can be done by any user in the system.
Cross-references in the document
Throughout this document you will find cross-references in the text which indicate further
details that can be found in other sections of this document. The cross-references are
colored blue and linked to the relevant place in the document. Positioning your cursor over
the cross-reference text and clicking the left mouse button will take you to the relevant
section.
To return to the original page after viewing a cross-referred page in Adobe Acrobat or
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Contents
1. Introduction ................................................................................................................... 1
1.1 Licenses for Unite CM .............................................................................................................. 1
1.2 Abbreviation and Glossary..................................................................................................... 4
1.3 How to Use this Document .................................................................................................... 5
1.4 Included in the Delivery .......................................................................................................... 7
1.5 Technical Solution .................................................................................................................... 8
1.6 Requirements ............................................................................................................................ 8
2 Installation and Configuration steps............................................................................ 9
2.1 Cables and Adapters................................................................................................................ 9
2.2 Information required for the Setup ..................................................................................... 9
2.3 Accessing Unite CM.................................................................................................................. 9
2.4 Basic Configuration Steps ................................................................................................... 10
2.5 Optional Settings................................................................................................................... 11
3 General .......................................................................................................................... 13
3.1 Graphical User Interfaces (GUI’s)....................................................................................... 13
3.2 Authentication Levels and Default Passwords .............................................................. 15
3.3 Password Settings ................................................................................................................ 16
3.4 Disable the NetBIOS Service................................................................................................ 17
3.5 Allow Fragmented TCP Packets ......................................................................................... 17
3.6 Demonstration Mode ........................................................................................................... 17
3.7 Message Routing Description............................................................................................. 18
4 Basic Configuration ...................................................................................................... 19
4.1 Add Users to Unite CM ......................................................................................................... 19
4.2 Additional User Settings ..................................................................................................... 20
4.3 Create Groups......................................................................................................................... 26
4.4 Create User Teams ................................................................................................................ 30
4.5 Create Work Shifts ................................................................................................................ 31
4.6 Configure the Phonebook ................................................................................................... 32
4.7 Input/Output Setup .............................................................................................................. 34
4.8 Alarm Handling ...................................................................................................................... 38
4.9 Advanced Event Handling................................................................................................... 46
4.10 System Supervision............................................................................................................ 53
4.11 Status .................................................................................................................................... 53
4.12 Redundancy ......................................................................................................................... 59
4.13 Backup the Configuration................................................................................................. 64
4.14 Restore the Configuration ................................................................................................ 65
5 Device Manager ............................................................................................................ 66
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6 Device Configuration.................................................................................................... 67
6.1 Device Management Setup................................................................................................. 67
6.2 Device Handling Configuration .......................................................................................... 67
6.3 Online Status Report Time for Chargers .......................................................................... 67
6.4 On-line Status Report Time for Handsets in a Charging Unit .................................... 68
6.5 Service Discovery................................................................................................................... 68
7 Additional System Settings......................................................................................... 69
7.1 Mail Server Address .............................................................................................................. 69
7.2 UNS/User Server .................................................................................................................... 69
7.3 Remote Service Center......................................................................................................... 70
7.4 Remote Management........................................................................................................... 71
7.5 Unlock GUI Managed by Unite AM .................................................................................... 73
7.6 Open Access Protocol (OAP)............................................................................................... 73
7.7 Java Server/GSM.................................................................................................................... 74
7.8 Importing new OA-XML file ................................................................................................ 75
7.9 Logging .................................................................................................................................... 75
7.10 Time Settings....................................................................................................................... 76
7.11 Network Setting.................................................................................................................. 77
7.12 Setting License Number for Unite CM............................................................................ 78
7.13 Import Smart Device License Document....................................................................... 79
7.14 Reboot ................................................................................................................................... 79
8 Central Phonebook Configuration .............................................................................. 80
8.1 Technical Specification......................................................................................................... 80
8.2 Search result texts ................................................................................................................ 80
8.3 Phonebook Settings ............................................................................................................. 81
8.4 Select Phonebook Database ............................................................................................... 82
8.5 LDAP Parameter Setup ........................................................................................................ 82
8.6 CMG Parameter Setup .......................................................................................................... 84
8.7 Digit manipulation in the Central Phonebook................................................................ 85
9 Serial Interface In ......................................................................................................... 89
9.1 Serial Protocol Settings........................................................................................................ 89
10 Serial Interface Out .................................................................................................... 94
10.1 Output Serial Protocol Settings....................................................................................... 94
11 ASCII Interface ............................................................................................................ 97
11.1 Syntax for ASCII Code Translation .................................................................................. 97
11.2 Data Monitor...................................................................................................................... 100
12 Text Displays ............................................................................................................ 102
12.1 Text Display Settings....................................................................................................... 102
13 SMS via GSM Modem ................................................................................................ 105
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13.1 Add GSM User .................................................................................................................... 105
13.2 Send Message from Unite CM to GSM User................................................................ 106
13.3 Send SMS from GSM Phone to a Handset in the System........................................ 107
14 SMTP Mail Interface ................................................................................................. 108
14.1 Considerations for Local IT Department ..................................................................... 108
14.2 Mail Addressing Options................................................................................................. 108
15 DECT Interface .......................................................................................................... 113
15.1 DECT Phone System ......................................................................................................... 113
15.2 DECT Interface settings ................................................................................................... 115
15.3 Absence Handling in DECT.............................................................................................. 117
15.4 Base Station Conversion ................................................................................................. 118
16 Cisco Interface .......................................................................................................... 119
16.1 CUCM Configuration ......................................................................................................... 119
16.2 Cisco Interface Configuration......................................................................................... 119
16.3 Translations........................................................................................................................ 121
17 WLAN Interface ........................................................................................................ 122
17.1 Handset Registration....................................................................................................... 122
17.2 Shared Phones................................................................................................................... 122
17.3 WLAN System.................................................................................................................... 122
17.4 WLAN Message Distribution .......................................................................................... 123
18 900 Interface ............................................................................................................ 124
18.1 900 Interface ..................................................................................................................... 124
18.2 System 900 Message Distribution............................................................................... 125
19 Create and send Messages ...................................................................................... 126
19.1 Create and Send Messages via the Messaging Tool ................................................ 126
19.2 Create and Send Messages via NetPage..................................................................... 127
19.3 My Groups........................................................................................................................... 128
19.4 Additional Messaging Configuration ........................................................................... 129
20 Messaging Administration...................................................................................... 134
20.1 Users .................................................................................................................................... 134
20.2 Groups ................................................................................................................................. 135
20.3 User Teams......................................................................................................................... 137
20.4 Work Shifts......................................................................................................................... 139
20.5 Add Messaging Category................................................................................................ 139
21 Software Administration ........................................................................................ 141
21.1 Software Information ...................................................................................................... 141
21.2 Switch Software................................................................................................................ 141
21.3 Install New Software........................................................................................................ 142
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22 Administration of Language and User Interface .................................................. 144
22.1 Customize the Language ................................................................................................ 144
22.2 Customize the User Interface (GUI) ............................................................................. 147
22.3 Test the New User Interface........................................................................................... 155
22.4 Update the User Interface after a new Unite CM Release ...................................... 156
23 System Supervision and Security ........................................................................... 157
23.1 Unite Modules.................................................................................................................... 157
23.2 IP Equipment...................................................................................................................... 161
23.3 Auxiliary Equipment......................................................................................................... 162
23.4 SNMP Traps ........................................................................................................................ 165
23.5 Fault Handling ................................................................................................................... 168
23.6 Activity Logging................................................................................................................ 173
24 Troubleshooting ....................................................................................................... 184
24.1 General Troubleshooting ................................................................................................ 184
24.2 Device Manager Troubleshooting................................................................................. 184
24.3 E-mail Interface Troubleshooting ................................................................................. 185
24.4 Troubleshooting Guide .................................................................................................... 186
24.5 LED Patterns and Troubleshooting Tools in Unite CM ............................................. 196
24.6 Advanced Troubleshooting ............................................................................................ 197
24.7 What to consider when replacing a module .............................................................. 197
24.8 Technical Support ............................................................................................................. 197
25 Related Documents.................................................................................................. 198
26 Document History .................................................................................................... 199
Appendix A: Used IP Ports ............................................................................................ 201
Appendix B: RS232 Connections .................................................................................. 202
B.1 Cables for DCT1800 and DCT1900 ................................................................................ 202
B.2 Cables for BusinessPhone.................................................................................................. 203
B.3 Cables for the ESPA-, the Ascom Line- and the TAP protocol ................................. 203
B.4 Cables for Remote Management Client ......................................................................... 204
B.5 Cables for GSM Modem ...................................................................................................... 204
B.6 R232 Cable Connections in a Redundancy System..................................................... 205
Appendix C: System 900 Connections ......................................................................... 206
C.1 System 900/A-bus Connections in a Redundancy System ...................................... 206
Appendix D: Network Monitoring in a Redundancy System ..................................... 207
Appendix E: Fault Handling Configuration Example ................................................. 209
Appendix F: Alarm Action Configuration Examples ................................................... 212
Appendix G: ASCII-table ................................................................................................ 219
Appendix H: Extracting Information from HL7 v2 Messages .................................... 220
H.1 HL7 Classic Style Message Definition............................................................................. 220
H.2 Example HL7 v2.x................................................................................................................ 221
H.3 Event Handler Configuration............................................................................................ 221
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H.4 Configure Unite CM ............................................................................................................. 224
H.5 Load the HL7 v2 Translation Table................................................................................. 225
Appendix I: XML Message Handling in Event Handler ............................................... 227
I.1 Example XML message ........................................................................................................ 227
Appendix J: Protocol Limitations (input).................................................................... 229
J.1 ESPA 4.4.4.............................................................................................................................. 229
J.2 Ascom Line Protocol ............................................................................................................ 230
J.3 TAP Protocol .......................................................................................................................... 231
Appendix K: Ascom Unite Application Manager......................................................... 232
K.1 User Management............................................................................................................... 232
K.2 Duty Assignment................................................................................................................. 232
K.3 Action Assignment.............................................................................................................. 232
K.4 Messaging Categories ........................................................................................................ 232
Appendix L: Services in Unite CM ................................................................................. 233
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Introduction
The Unite Connectivity Manager (Unite CM) is a server software platform used for
messaging and alarm handling in your system. It is also used for the administration of users
and groups, for supervision, activity logging and fault logging etc. Unite CM is a software on
the Elise3 hardware. It can be used independently but also work in combination with other
Unite modules or System 900 modules.
An input serial interface is included to enable pagings from external equipment. The input
serial interface supports the ESPA 4.4.4 protocol, the Ascom Line protocol and the TAP 1.8
protocol. The Ascom Line protocol is designed to be simple enough to be controlled
manually, using a terminal program connected to the serial port.
An output serial interface is also included to support the sending of messages to external
paging systems. The output serial interface supports the ESPA 4.4.4 protocol and the TAP
1.8 protocol.
Unite CM is delivered with a basic level of functionality, but depending on customer
requests, it can be licensed to have additional levels of functionality.
Messaging features supported by Unite CM include SMS between users in the system,
sending instant or predefined text messages from a web browser or messages
automatically sent when triggered from for example, a handset or a physical input. It is also
possible to send messages to text displays, for example LED signs and corridor displays.
Unite CM also includes a central phonebook which can be accessed from the handsets. The
number of entries in the phonebook depends on whether the internal database or an
external database is used as phonebook source.
The included Device Manager is used for managing devices such as handsets, desktop
chargers and charging racks, that is, handle parameters and software for the devices.
Unite CM can handle different types of protocol and can be used for converting events to
actions in your system and it provides an assignment interface to offer the ability for users
to dynamically assign recipients to events. It can be used to integrate into Nurse Call
systems, Patient Monitoring systems, Laboratory Information systems, Hospital Information
systems, Radiology Information systems, Building Management systems, and Security
Management systems.
The Unite CM contains a java interface for sending and receiving messages defined by the
OA-XML protocol.
Administration of users, groups, user teams, management of alarms from handsets and
system units, supervision of other system modules and IP equipment etc. can be done via a
remote connection to a customer site.
NOTE: The software uses open-source components and the source code can be downloaded
from the website: oss.ascom-ws.com.
1.1
Licenses for Unite CM
1.1.1
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Base Licenses
FE3-C1ALCBAS, Unite Connectivity Manager, Compact BASE
(Maximum 100 Messaging users).
The Compact Base license including 10 Messaging users and management of up to 20
devices in Device Management, SMS, Location, Multicast, Broadcast, Remote
Management Client, Carrier System Interface1, Messaging groups, OAP basic one-way
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messaging, NetPage, Basic Alarm Manager, Serial input Interface1 (ESPA, TAP or Ascom
Line protocol), System Survey, Supervision, Fault handling, Activity Logging for 1 client.
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FE3-C1ALEBAS, Unite Connectivity Manager, Enterprise BASE
(Maximum 1000 Messaging users).
The Enterprise Base license including 10 Messaging users and management of up to 20
devices in Device Management, SMS, Location, Multicast, Broadcast, Basic Web Message
Tool, Remote Management Client, Carrier System Interface1, Messaging groups, OAP
basic one-way messaging, System Survey, Supervision, Fault handling, Activity Logging
for 1 client.
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FE3-C1ALEEXT, Unite Connectivity Manager, Extension BASE
The Extension BASE license cannot be used stand-alone. The module must be connected
to a Unite CM Compact or Enterprise.
The Extension Base license including SMS, Location, Multicast, Broadcast, Basic Web
Message Tool, Remote Management Client, Carrier System Interface1, Messaging groups,
OAP basic one-way messaging, System Survey, Supervision, Fault handling, Activity
Logging for 1 client.
1.1.2
Additional User Licenses
COMPACT BASE
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FE3-C1ALCU10, Unite Connectivity Manager, User license.
Sold in blocks of 10 users, MoQ2 = 10 users
Enterprise BASE
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1.1.3
FE3-C1ALEU10, Unite Connectivity Manager, User license.
Sold in blocks of 10 users, MoQ3 = 10 users
FE3-C1ALEUL, Unite Connectivity Manager, User license.
Sold in blocks of 10 users, MoQ3 = 50 users
FE3-C1ALEUC, Unite Connectivity Manager, User license.
Sold in blocks of 10 users, MoQ3 = 100 users
FE3-C1ALEUD, Unite Connectivity Manager, User license.
Sold in blocks of 10 users, MoQ3 = 500 users
Other additional Licenses
Compact BASE
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FE3-C1ALCDM, Unite Connectivity Manager, Device Management
Enables device management for up to 2 000 devices regardless of no. of licensed users.
FE3-C1ALCEC, Unite Connectivity Manager, External Carrier systems interface (ESPA/TAP
output interface, GSM modem interface and Text Displays over IP).
FE3-C1ALCAL, Unite Connectivity Manager, Activity Logging for 30 clients and XML
export of Activity Log).
FE3-C1ALCOAP, Unite Connectivity Manager, Open Access Protocol (OAPv4)
Basic one-way, Manual Acknowledge, Interactive Messaging (IM), User Data, Alarm,
Location, Remote Change of profile, Availability and Poll Location.
1.The Elise3 Standard module is required for connection to System 900 and RS232 connection to DECT system.
1.Requires Elise3 Standard module
2.Minimum order Quantity
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FE3-C1ALCJVM, Unite Connectivity Manager, Java Virtual Machine (JVM)
Basic one-way, Manual Acknowledge, Interactive Messaging (IM), User Data, Alarm,
Location, Remote Change of profile, Availability and Poll Location.
FE3-C1ALCEH, Unite Connectivity Manager, Advanced Event Handler
FE3-C1ALCMG, Unite Connectivity Manager, SMTP Mail Interface
FE3-C1ALCDAC, Unite Connectivity Manager, Duty and Event Assignment Clients
Number of clients. 1 client (available up to 25 clients).
FE3-C1ALCAMC, Unite Connectivity Manager, Alarm Management Clients, AMC’s
Number of AMC clients. 1 client (available up to 10 clients).
FE3-C1ALCL50, Unite Connectivity Manager, Monitor Locations
Number of Duty & Event Assignment locations. 50 locations (available up to 2 000
locations).
FE3-C1ALCECG, Unite Connectivity Manager, Cisco External Carrier Gateway (ECG)
FE3-C2ALCxxx, Unite Connectivity Manager, Redundancy
Enterprise BASE / Extension BASE
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FE3-C1ALEDM, Unite Connectivity Manager, Device Management
Enables device management for up to 2 000 devices regardless of no. of licensed users.
FE3-C1ALENP, Unite Connectivity Manager, NetPage
FE3-C1ALEBAM, Unite Connectivity Manager, Basic Alarm Manager
FE3-C1ALESI1, Unite Connectivity Manager, Serial Interface input interface (ESPA, TAP or
Ascom Line protocol)
FE3-C1ALESO, Unite Connectivity Manager, External Carrier systems interface (ESPA/TAP
output interface)
FE3-C1ALEGMI, Unite Connectivity Manager, GSM Modem interface
FE3-C1ALETD, Unite Connectivity Manager, Text Displays over IP
FE3-C1ALEAL, Unite Connectivity Manager, Activity Logging for 30 clients and XML
export of Activity Log.
FE3-C1ALEOAP, Unite Connectivity Manager, Open Access Protocol (OAPv4)
FE3-C1ALEJVM, Unite Connectivity Manager, Java Virtual Machine (JVM)
Basic one-way, Manual Acknowledge, Interactive Messaging (IM), User Data, Alarm,
Location, Remote Change of profile, Availability and Poll Location.
FE3-C1ALEEH, Unite Connectivity Manager, Advanced Event Handler
FE3-C1ALEMG, Unite Connectivity Manager, SMTP Mail Interface
FE3-C1ALEDAC, Unite Connectivity Manager, Duty and Event Assignment Clients
Number of clients. 1 client (available up to 25 clients).
FE3-C1ALEAMC, Unite Connectivity Manager, Alarm Management Clients, AMC’s
Number of AMC clients. 1 client (available up to 10 clients).
FE3-C1ALEL50, Unite Connectivity Manager, Monitor Locations
Number of Duty & Event Assignment locations. 50 locations (available up to 2000
locations).
FE3-C1ALEECG, Unite Connectivity Manager, Cisco External Carrier Gateway
FE3-C2ALExxx, Unite Connectivity Manager, Module Redundancy
For details regarding licenses and technical specifications, refer to the Data Sheet, Unite
Connectivity Manager, TD 92739EN.
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Abbreviation and Glossary
A-bus
Serial communication between modules in System 900
Ascom Line protocol A simple alternative to ESPA 4.4.4 with all basic features of paging
call available but with a very limited status report.
CSV
Comma-Separated Values:
CSV file format is a file type that stores tabular data. The format
dates back to the early days of business computing. For this reason,
CSV files are common on all computer platforms.
Category
A system or an application addressed in Unite CM, to send messages
to and receive alarms from.
DECT
Digital Enhanced Cordless Telecommunications:
global standard for cordless telephony.
ESPA 4.4.4
A message-based serial protocol intended for communication with
external equipment. Built upon the ISO1745 transport specification.
Java
Network-oriented programming language.
LAN
Local Area Network:
a group of computers and associated devices that share a common
communication line.
LDAPa
Lightweight Directory Access Protocol
OAJ
Open Access Java:
A development kit used for developing customized applications. OAJ
is also the service name when addressing the service in Unite
addresses.
OA-XML
Open Access protocol used for defining messages in XML format.
SMTP
Simple Mail Transfer Protocol:
Global IP protocol used when sending and receiving e-mail.
SNMP
Simple Network Management Protocol:
standard for management of network equipment.
System 900
Generic term for teleCOURIER 900.
TAP
Telocator Alphanumeric Protocol:
An industry standard protocol for the input of paging request.
TCP
Transmission Control Protocol:
Standard IP protocol that enables two hosts to establish connection
and exchange streams of data.
teleCARE IP
Ascom’s IP based nurse call system.
teleCOURIER 900
Ascom On Site Paging System
Unite
Name of the Ascom IP based system for handling events, messages
and alarms
UNS
Unite Name Server:
Unite module component that holds the number plan and
destinations in Unite.
VoWiFi System
Generic term for Ascom Voice over WiFi System.
WLAN
Wireless Local Area Network
a.LDAP version 3 (LDAPv3) is supported
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How to Use this Document
This sub chapter includes references to other chapters/documents with more detailed
information regarding following activities:
1.3.1
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1.3.2
Installation and Basic Configuration
For installation and basic configuration, refer to chapter 2 Installation and Configuration
steps on page 9 and chapter 4 Basic Configuration on page 19.
Extended Configuration for additional Compact Licenses
Some extended configuration is included in the Compact BASE license, others require an
additional license, see below.
•
For settings included in the Unite Connectivity Manager FE3-C1ALCBAS, Compact BASE
standard license, see chapters:
- 4 Basic Configuration on page 19
- 7.4 Remote Management on page 71
- 19 Create and send Messages on page 126
- 4.8 Alarm Handling on page 38
- 9 Serial Interface In on page 89
- 23 System Supervision and Security on page 157
- 23.6 Activity Logging on page 173 (logging for 1 client at the time)
(Unite Connectivity Manager FE3-C1ALCU10 license adds users in quantities of 10)
•
For settings included in the Unite Connectivity Manager FE3-C1ALCEC, External Carrier
systems interface license, see chapters:
- 10 Serial Interface Out on page 94
- 13 SMS via GSM Modem on page 105
- 12 Text Displays on page 102
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For settings included in the Unite Connectivity Manager FE3-C1ALCAL, Activity Logging
for 30 clients and XML export of Activity Log, see chapter:
- 23.6 Activity Logging on page 173 (logging for 30 clients)
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For settings included in the Unite Connectivity Manager FE3-C1ALCOAP, Open Access
Protocol (OAPv4), see chapter 7.6 Open Access Protocol (OAP) on page 73.
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For settings included in the Unite Connectivity Manager FE3-C1ALCJVM, Java Virtual
Machine (JVM), see chapter 7.7 Java Server/GSM on page 74.
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For settings included in the Unite Connectivity Manager FE3-C1ALCEH, Advanced Event
Handler, see chapters:
- 4.9.2 Action Handler on page 47
- 11 ASCII Interface on page 97
- 4.9.3 Event Handler on page 48
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For settings included in the Unite Connectivity Manager FE3-C1ALCMG, SMTP Mail
Interface, see chapter 14 SMTP Mail Interface on page 108.
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For settings included in the Unite Connectivity Manager FE3-C1ALCDAC, Duty and Event
Assignment Clients, see chapters:
- 4.9.6 Duty Assignment on page 52 and User Manual, Duty Assignment in Unite
Connectivity Manager,
- 4.9.7 Action Assignment on page 52 and User Manual, Action Assignment in Unite
Connectivity Manager
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For settings included in the Unite Connectivity Manager FE3-C1ALCAMC, Alarm
Management Clients, AMC’s, see chapter 4.9.5 Alarm Management Client (AMC)
Management on page 50.
1.3.3
Extended Configuration for additional Enterprise Licenses
Some extended configuration is included in the Enterprise BASE license, other requires an
additional license, see below.
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For settings included in the Unite Connectivity Manager FE3-C1ALCBAS, Enterprise BASE
standard license, see chapters:
- 4 Basic Configuration on page 19
- 7.4 Remote Management on page 71
- 19 Create and send Messages on page 126 (Messaging Tool only)
- 23 System Supervision and Security on page 157
- 23.6 Activity Logging on page 173 (logging for 1 client at the time)
(Unite Connectivity Manager FE3-C1ALEU10 license adds users in quantities of 10)
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For settings included in the Unite Connectivity Manager FE3-C1ALENP, NetPage license,
see chapter 19 Create and send Messages on page 126.
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For settings included in the Unite Connectivity Manager FE3-C1ALEBAM, Basic Alarm
Manager license, see chapter 4.8 Alarm Handling on page 38 (except 4.8.3 Add
Locations).
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For settings included in the Unite Connectivity Manager FE3-C1ALEGMI, GSM Modem
interface license, see chapter 13 SMS via GSM Modem on page 105.
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For settings included in the Unite Connectivity Manager FE3-C1ALESI1, Serial Interface
input interface license, see chapter 9 Serial Interface In on page 89.
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For settings included in the Unite Connectivity Manager FE3-C1ALESO, External Carrier
systems interface license, see chapter 10 Serial Interface Out on page 94.
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For settings included in the Unite Connectivity Manager FE3-C1ALETD license, see
chapter 12 Text Displays on page 102.
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For settings included in the Unite Connectivity Manager FE3-C1ALEAL, Activity Logging
for 30 clients and XML export of Activity Log, see chapter 23.6 Activity Logging on page
173.
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For settings included in the Unite Connectivity Manager FE3-C1ALEOAP, Open Access
Protocol (OAPv4), see chapter 7.6 Open Access Protocol (OAP) on page 73.
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For settings included in the Unite Connectivity Manager FE3-C1ALCJVM, Java Virtual
Machine (JVM), see chapter 7.7 Java Server/GSM on page 74.
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For settings included in the Unite Connectivity Manager FE3-C1ALEEH, Advanced Event
Handler, see chapters:
- 4.9.2 Action Handler on page 47
- 11 ASCII Interface on page 97
- 4.9.3 Event Handler on page 48
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For settings included in the Unite Connectivity Manager FE3-C1ALEMG, SMTP Mail
Interface, see chapter 14 SMTP Mail Interface on page 108.
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For settings included in the Unite Connectivity Manager FE3-C1ALEDAC, Duty and Event
Assignment Clients, see chapters:
- 4.9.6 Duty Assignment on page 52
- 4.9.7 Action Assignment on page 52.
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For settings included in the Unite Connectivity Manager FE3-C1ALEAMC, Alarm
Management Clients, AMC’s, see chapter 4.9.5 Alarm Management Client (AMC)
Management on page 50.
A summary of extended configuration can be found in chapter 2.5 Optional Settings on
page 11.
1.3.4
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1.4
Daily Operation
For the daily operation i.e. creating and sending messages, refer to chapter 19 Create
and send Messages on page 126.
Included in the Delivery
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Elise3 hardware including power cable.
- FE3-C1AAAA & FE3-C1ABAA comes with power plug for EU.
- FE3-C1AAAB & FE3-C1ABAB comes with power plug for UK, USA & Canada and
Australia & New Zealand
The getting started document; Elise3 – Embedded Linux Server including safety
instructions
NOTE: The license certificate must be ordered separately.
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Technical Solution
Figure 1.
Web based application
Unite
Connectivity
Manager
Paging
IP-DECT
Customer
system
WiFi
External equipment
Message
Text displays
Message
Message
Figure 1. Solution overview
Besides the possibility to connect to Paging system, DECT system and to VoWiFi system,
Unite CM can be connected to and receive pagings from external equipment. It can also be
connected to and send messages to external text displays.
1.6
Requirements
Refer to the Data Sheet, Unite Connectivity Manager TD 92739EN.
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Installation and Configuration steps
The installation of Unite CM hardware, that is, Elise3, is described in the Elise3 Installation
Guide.
After installing the hardware, the basic configuration is easily done with the help of a setup
wizard. The wizard includes all basic settings needed to get Unite CM up and running.
2.1
Cables and Adapters
NOTE: Not included in delivery.
Cables to DECT Exchange and adapters can be ordered separately, refer to the Data Sheet,
Unite Connectivity Manager TD 92739EN.
If you want to make your own cable, refer to the descriptions in Appendix B: RS232
Connections on page 202.
2.2
Information required for the Setup
Make sure the following information is available:
•
•
•
•
•
•
•
•
2.3
MAC address – found on a label on the Unite CM’s rear side, in the application’s GUI in the
Setup Wizard, or on the Configuration page (the first view).
License number – found on the license certificate
Network parameters – ask your network administrator
Type of connected wireless phone system, if any
IP address to connected system (if connected via IP)
Other messaging systems to send messages to (optional)
IP address to mail server if fault information and Activity Logs are to be sent to e-mail
recipients (optional)
LDAP1 properties if an LDAP server is used as Central Phonebook directory (optional)
Accessing Unite CM
2.3.1
Getting Started
When accessing Unite CM for the first time, follow the instructions in the Elise3 – Embedded
Linux Server including safety instructions M0275130 (enclosed in the delivery) or the
Installation Guide, Elise3, TD 92679GB.
NOTE: The IP address must not change during operation because renew of IP address via
DHCP is not handled. Other equipment connected to this product also expects a fixed
IP address in some cases. If the IP plan is changed, this product must be restarted to
update the IP address. Otherwise the system will not function properly.
1.LDAP version 3 (LDAPv3) is supported
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Basic Configuration Steps
Figure 2.
Figure 2. The Setup Wizard
The first time and as long as Unite CM is not configured, the setup wizard will start
automatically when logging on from a web browser. It requires an “admin” or “sysadmin”
password, refer to 3 General on page 13.
The content of the wizard is depending on the license. It means that all configuration is not
shown for all licenses.
1
Log on to Unite CM.
The setup wizard will open and help you with the basic configuration. The setup
wizard includes the following settings:
•
•
•
•
•
•
•
•
•
•
•
2
Network setup – can be set manually or via DHCP.
License number – the type of license determines the functionality.
Type of connected wireless phone system – the exchange used by the handsets in
the system. Select “None“ for handsets in the VoWiFi System.
IP address to the connected DECT phone system (if connected via IP).
Serial Interface (input) – enables paging from external equipment (using ESPA,
Ascom Line protocol or TAP).
Description of connected messaging systems – i.e. systems Unite CM should be
able to send text messages to and receive personal alarms from. The description
is used when setting up users with messaging handsets. Use a description, max
50 characters long, that is familiar to the persons administering the users.
Address to the mail server – to be able to send fault information and export
activity logs via e-mail.
Date and time properties/settings – for time stamps on activities.
Phonebook properties – database to use when searching (local phonebook on
Unite CM, LDAP server or CMG server).
LDAP/CMG Properties – (only visible if LDAP/CMG is selected in the Central
Phonebook Properties)
Passwords – change from default to site specific passwords.
Add users.
To enable messaging to and between handsets, all users must be added to Unite CM.
Refer to 4.1 Add Users to Unite CM on page 19.
3
Create groups (optional).
Groups makes it possible to send one message to several handsets. Refer to 4.3
Create Groups on page 26.
4
Create User Teams (optional).
User Teams makes it possible to give users different access rights. Refer to 4.4 Create
User Teams on page 30. Access rights for User Teams needs to be defined if Duty
Assignment is going to be used.
5
Create work shifts (optional).
Work shifts makes it possible to create diversions to different Call IDs depending on
active work shift. Refer to 4.5 Create Work Shifts on page 31.
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Create an individual password for logging in to the system (optional).
Refer to 4.2 Additional User Settings on page 20.
7
Configure the phonebook if the local database is used (when not using LDAP/CMG
server), refer to 4.6 Configure the Phonebook on page 32.
8
Create a security backup.
We recommend you to create a security backup of all settings (to facilitate the
configuration in case of a system failure). Refer to 4.13 Backup the Configuration on
page 64.
2.5
Optional Settings
Some of the optional settings in Unite CM are included in the basic license, others require an
additional license, refer to 1.3 How to Use this Document on page 5.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Alarm Handling – alarm actions can be set (type of trigger and what action to take).
Refer to chapter 4.8 Alarm Handling on page 38 and 4.9 Advanced Event Handling on
page 46.
Fault Handling – actions on an incoming fault can be set. Possible actions are output
activation, sending a message, sending a fault notification via SNMP Trap or via E-mail.
The actions start depending on trigger conditions. Refer to chapter 23.5 Fault Handling
on page 168.
Survey System – other Unite modules in the system can be surveyed. Refer to chapter
23.1.1 System Survey on page 157.
Supervision – makes it possible to supervise the system. Refer to chapter 23 System
Supervision and Security on page 157.
Activity Logging – incoming activities can be filtered and stored. The logs can be
manually and automatically exported for future analysis. Refer to chapter 23.6 Activity
Logging on page 173.
Status – information about the site and information about supervised modules and
equipment can be exported for troubleshooting purposes. Refer to chapter 4.11 Status
on page 53.
Set Language – the user interface language can be translated, refer to chapter 22.1
Customize the Language on page 144.
Input/Output setup – makes it possible to define inputs (for example a switch or button)
and outputs (for example to turn on a siren or to close a door). Inputs can be used as
trigger conditions and outputs can be used as actions. Refer to chapter 4.7 Input/Output
Setup on page 34.
Customize the Start page and NetPage GUI – the Start page and the NetPage user
interface can be customized to suit the individual customer requirements concerning
functionality. Refer to chapter 22.2 Customize the User Interface (GUI) on page 147.
Remote Connection – it is possible to establish a remote connection to a customer site
which makes it possible to configure and maintain sites, independent of distance. Refer
to chapter 7.4 Remote Management on page 71.
Open Access Protocol (OAP) – enables communication with other systems connected to
Unite CM. Refer to chapter 7.6 Open Access Protocol (OAP) on page 73.
Java Server – makes it possible to develop customized applications for communication
with other systems connected to Unite CM. Refer to chapter 7.7 Java Server/GSM on
page 74.
SMTP Mail – makes it possible to receive/send SMTP mail. Refer to chapter 14 SMTP Mail
Interface on page 108.
Redundancy – makes it possible to set up a pair of Unite CM modules for redundancy.
Refer to chapter Redundancy on page 59.
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Cisco Interface - makes is possible to establish a connection between the Unite CM and
Cisco IP phones. Refer to chapter Cisco Interface Configuration on page 119.
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General
3.1
Graphical User Interfaces (GUI’s)
3.1.1
Start Page
Figure 3.
user
010
requires no password
sysadmin & admin
Figure 3. Unite CM start page
The start page has entrances to different applications. The number and type of applications
is license dependent. Different applications also requires different authentication levels as
shown in the illustration above, see Authentication Levels and Default Passwords on page
15.
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Configuration Page
Figure 4.
Back to start page
Back to configuration top page
Add the page to favorites
Authentication level
Log out to
start page
Figure 4. The Configuration page
With system administrator or administrator rights you will be able to access the complete
Unite CM configuration page from the Configuration-, Phonebook- and Users & Groups
buttons on the start page. Links to documentation are also found on the configuration page.
Use the
symbol if you want to return to the start page without logging out. Using the
“Log out” link will also send you back to the start page but you will be logged out as well.
System information is shown on the Configuration top page, for example host name, IP
address and MAC Address.
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Advanced Configuration page
The Advanced Configuration page is reached from the Configuration page (under Other).
Figure 5.
Figure 5. The Advanced Configuration page
3.2
Authentication Levels and Default Passwords
Unite CM has different authentication levels:
•
•
•
•
Using the Send Message function, i.e. creating and sending messages can be done by any
user in the system and requires normally no password, but individual passwords for
logging in to the system can be created.
User rights are required for the administration of users & groups and the phonebook.
Default user name and password are “user” and “password”.
Administrator rights are required for the setup, the configuration and administration of
Unite CM, simple troubleshooting and changing passwords (except for the sysadmin
password). Default user name and password are “admin” and “changeme”.
System Administrator rights are used for advanced troubleshooting, gives access to all
administration pages and the permission to change all passwords. Default user name
and password are “sysadmin” and “setmeup”.
Functionality matrix
The following matrix shows which functionality that can be used by the different
authentication levels.
anonymous
user
admin
sysadmin
Send messages
Yes
Yes
Yes
Yes
Phonebook administration NetPage login
No
Yes
Yes
Yes
View configuration settings
No
No
Yes
Yes
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Unite CM configuration
Access to the setup wizard
No
No
Yes
Yes
Change passwords
No
No
Yesa
Yes
a.admin cannot change password for sysadmin.
3.3
Password Settings
The default passwords for the different type of users; sysadmin, admin etc., can be changed
and it is also possible to specify the password complexity, such as length and number of
character types. Passwords can be changed in both the Setup Wizard and on the Advanced
Configuration page, but the password complexity (password policy) can only be changed on
the Advanced Configuration page.
It is possible to change passwords for different users in both the Setup Wizard and from the
Advanced Configuration page.
3.3.1
Change Passwords
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Change Passwords” under Security in the menu on the Advanced Configuration
page.
4
Select the user you want to change password for.
5
Enter your user name and password. Enter the new password and confirm the
password.
6
Click “Ch. Passwd”.
3.3.2
Set Password Policy
The required password complexity can be set.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu in the on the Configuration page.
3
Select “Password policy” under Security in the menu on the Advanced Configuration
page.
Figure 6.
Figure 6. The Password Policy page
4
Select password policy.
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Click “Activate”.
It is also possible to select previous or factory default settings.
Security settings, such as not allowing HTTP and FTP access, disabling NETBIOS and
increasing the security by using Certificates might be needed if required by the customer.
3.4
Disable the NetBIOS Service
Security settings, such as disabling NETBIOS might be needed if required by the customer.
The NetBIOS port is default enabled but can be disabled if needed for security reasons.
The NETBIOS Service makes it possible to access the module with the NetBIOS name “eliseXXXXXXXX”, where XXXXXXXX is the module key number.
3.5
1
Click “Configuration” on the start page.
2
Select Other Settings > Advanced Configuration in the menu on the Configuration
page.
3
Select “IP Ports” under Security in the menu on the Advanced Configuration page.
4
Select “Disabled” in the NetBIOS (UDP Port 137) drop down list.
5
Click “Activate”.
Allow Fragmented TCP Packets
Fragmenting is when the IP protocol allows an IP packet to be broken apart into several
smaller packets, which then can be transmitted and reassembled at the final destination.
If the network has a MTU value lower than the default 1500 bytes, packets will be dropped
if not fragmenting is allowed. If fragmentation is allowed in the network the parameter
needs to be enabled in Unite CM.
3.6
1
Click “Configuration” on the start page.
2
Select Other Settings > Advanced Configuration in the menu on the Configuration
page.
3
Select “IP Ports” under Security in the menu on the Advanced Configuration page.
4
Select “Enabled” in the Fragmented TCP packets (Caution advised) drop down list.
5
Click “Activate”.
Demonstration Mode
Demonstration Mode makes it possible to run Unite CM for two hours with almost full
functionality of the application.
Limitations: In Device Management, File Download and Baseline will be deactivated.
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The Demonstration Mode can be set from the application’s Configuration page or manually
by using the Mode button. The module will automatically return to previous license and
parameters (without restart) after 2 hours.
Demonstration Mode is indicated by the Status LED with yellow slow flashing light. If any
application encounters problems during Demonstration Mode, the Status LED will however
show red slow flashing light instead. The Mode button LED shows blue fixed light.
From the application’s Configuration page:
1
Click “Configuration” on the start page.
2
Select Other > Demonstration Mode in the menu on the Configuration page.
3
Click “Activate”.
4
Exiting before the 2 hours have passed, is done by clicking “Deactivate”.
Using the Mode button:
1
3.7
Press and hold the Mode button for 10 seconds.
Message Routing Description
The UNS supports message routing consisting of a set of rules that make it possible to do
the following:
•
•
Divert a message to other systems/users when for example the origin user is absent or
out of range. A user can have more than one diversion condition connected to the Call ID.
This makes it possible for the user to be reached in many systems and minimises the risk
of losing a message when being out of range in one system. See 4.2 Additional User
Settings on page 20 for configuration example and also Function Description, Number
Planning and Message Routing in Unite, TD 92254GB.
Forward a message to a user located in another number plan/site if his/her Call ID is not
found in the local number plan. See 7.2 UNS/User Server on page 69 and also Function
Description, Number Planning and Message Routing in Unite, TD 92254GB.
Number Plan in UNS
The number plan translates Call IDs to Unite destination addresses. Every Call ID corresponds
to a Number/Address (for example a handset’s call number or an e-mail address) to which a
message is sent. In the Number Plan, all Call IDs must be defined. A Call ID can either be
numerical or a text string.
The following list gives an example of a number planning table (the destination address
format is written as Number/Address -> Category where category stands for an IP address
with a service, for example Number/Address -> 172.23.9.151/DECT).
Call ID
Destination Address
7123
8123
Lars
9123 -> DECT phone
9123 -> Pager
9401 -> DECT phone
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Basic Configuration
The basic configuration requires system administrator or administrator rights. With user
rights you will only be able to access and configure Users & Groups and the Phonebook.
Refer to chapter 3 General on page 13.
4.1
Add Users to Unite CM
Users must be added to enable messaging in the system and any User Team and/or Work
Shift the user shall belong to, must be defined before a user can be added to it. Refer to 4.4
Create User Teams on page 30 and 4.5 Create Work Shifts on page 31. The messaging
system to which the user belongs, that is, Category, is defined in the Setup Wizard.
Figure 7.
Figure 7. Users & Groups
1
Click “Users & Groups” on the start page.
2
Select Messaging > Users in the menu on the Configuration page.
3
Click the “Add” button.
(Using the “Advanced Add” button gives you the possibility to create individual
passwords, select user teams and create diversion rules for the user, see 4.2
Additional User Settings on page 20.).
4
Enter following settings:
Setting
Description
Last Name:
The family name
First Name:
The first (given) name
Call ID:
The Call ID can be numerical or a text string (max 50
characters). Normally the Call ID is set as the same as the
handset phone number.
Number/Address:
The phone number or the personal address within
selected category.
Category:
This is the messaging system to which the handset
belongs, (defined in the Setup Wizard). Updating or
adding messaging systems is done in
Messaging > Categories.
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Divert to Number/Address: The number/address to divert the message to if the Call
ID is not reachable (delivery failure, absent or out of
range). This is the primary destination for diverted
messages. However, conditional diversions can be added
after creation of the primary diversion. See 4.2.1
Advanced Diversion on page 22.
Category:
5
Click the “
The messaging system to which the handset that shall
receive the diverted messages belongs.
” symbol to save the added user only.
Use the “Save” button to save all users if many users are added.
4.1.1
Import Users from a CSV File
A CSV file template with instructions how to add user information, is included in Unite CM.
Obtain the template and read the instructions carefully since the user information must be
added in the right order.
Obtain the CSV template
1
Click “Users & Groups” on the start page.
2
Select Messaging > Import in the menu on the Configuration page
3
Select character to use as separator in the template.
4
Click the “Import Template” link and save the file.
5
Open the CSV file and read the instructions.
6
Add users and save the file.
Import the users
7
Click “Browse” to locate the CSV file.
8
Click “Import”.
Note that user information in the CSV file only adds new users to Unite CM, it does not
support editing of existing users. If user information in Unite CM needs to be edited, it must
be done manually in the user interface.
4.2
Additional User Settings
Additional user settings are set on the User Setup page. This page is reached by clicking the
symbol to the right of an existing user, or by clicking the “Advanced Add” button for a
new user.
1
Click “Users & Groups” on the start page.
2
Select Messaging > Users in the menu on the Configuration page.
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Open the User Setup page by clicking the
symbol to the right of an existing user,
or by clicking the “Advanced Add” button for a new user.
4
Enter/Edit following settings (Name, Call ID, Number/Address and Category is already
set for an existing user):
Settings
Description
First Name:
The first (given) name
Last Name:
The family name
Title:
The users title or function on the site
Call ID:
The Call ID can be numerical or a text string (max 50 characters).
Normally the Call ID is set as the same as the handset phone
number. This Call ID is normally used when sending message to
this user from for example NetPage.
Number/Address: The phone number or the personal address within selected
category.
Category:
This is the messaging system to which the handset belongs,
(defined in the Setup Wizard). Updating or adding messaging
systems is done in
Messaging > Categories.
User Account
User ID:
A user can be given an individual User ID and password for
Password:
logging in to the messaging system and for administration of
Confirm Password: duty assignments.
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User Teams
Available:
Member of:
1. Mark the user team you want the user to be a member of in
the Available field.
2. Click the “->” button to move the User Team to the Member of
field.
Diversion
Diversion to other users can be set up to handle messages sent
to a user that is unreachable. Messages can be diverted with
direct addressing or by using the Number Plan for address look
up. When direct addressing is used, the call address in the
diversion condition does not have to be defined in the Number
Plan. The category must however always be defined in the
Number Plan.
Divert to
Number/Address: Enter a number or a personal address to divert messages to.
Interface:
5
4.2.1
The messaging system to which the handset belongs, (defined in
the Setup Wizard).
Click “Save”.
Advanced Diversion
Advanced diversions can be modified to only divert messages when the handset is reported
absent, out of range or not reachable, and dependent on work shift. Messages will then be
sent to the specified number/address during the selected work shift only. Setting up
Advanced Diversion will replace any existing simple diversion for the user. Advanced
diversion can be set up for a user by clicking the
symbol for the user in the Users page
or by clicking the
symbol and then “Advanced diversion” in the User Setup page.
1
Click Messaging > Users in the menu on the Configuration page.
2
Click the
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Click the “Advanced diversion” button on the User Setup page.
4
Click the
5
The diversion is defined by a diversion condition and a destination on diversion.
symbol to the right of the “Edit” symbol to add a new diversion rule.
Setting
Description
Condition:
Three conditions are available for diversions added below the primary
diversion:
- Absent, the handset is reported absent
- Out of range, the handset is out of range
- Not reachable, covers all message delivery failures, absent and out of
range included.
Work Shift: Messages can be diverted to different Call IDs depending on active
work shift. Created work shifts will also appear in the drop-down list,
but in addition two other alternatives can be selected:
- Always, messages will be sent to the specified number/address
regardless of active work shift.
-Between shift, messages will be sent to the specified number/address
to prevent messages from being undelivered if no Work Shift is active.
Device:
- Devices added for the user will be available in drop-down list.
- Manual, manually enter a Call ID or number and category.
Number/
Address:
A Call ID in the number plan or a number/address
Category:
The messaging system to which the handset belongs, (defined in the
Setup Wizard). Updating or adding messaging systems is done in
Messaging > Categories.
NOTE: If the Number Plan is used for address look up, the category “Number plan” is used. If
the message is diverted with direct addressing, the selected category is used.
6
4.2.2
Click “Save”.
Create Diversion Chains
Up to 10 diversions can be added in a diversion chain. For every new diversion click the
symbol after the diversion condition.
1
Click Messaging > Users in the menu on the Configuration page.
2
Click the
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Click the “Advanced diversion” button on the User Setup page.
Add a diversion to a Not Reachable condition
1
As shown in the figure below, click the
symbol in the grey field after the
destination address, in this case 1081-->DECT.
2
Enter settings and click "Save".
Add a diversion on the same level as the condition
1
Click the
symbol after the primary destination, as shown in the figure below, in
this case 1080-->DECT.
2
Enter settings and click “Save”.
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Add an unconditional diversion
1
Click the top
symbol, as shown in the figure below. A secondary destination is
created, meaning that all messages are directed to the primary and to the secondary
destination.
The secondary destination can also have conditional diversions. It is also possible to
set up diversions that depend on work shifts.
2
Enter settings and click “Save”.
It is possible to collapse and expand the diversions by clicking the plus (+) and minus (-)
symbols in the view.
Edit diversions by clicking the
symbol.
symbol and delete diversions by clicking the
Disable top level destination in a diversion chain
If at least one secondary destination is created, it is possible to temporarily disable the top
level destination by clicking the
symbol and then marking the “Disable” option button.
At least one destination must always be enabled.
4.2.3
Additional Call IDs
A user can have several Call IDs. An additional Call ID can be used if the users Call ID has been
added as text and messages is to be sent from devices that only can handle numerical.
1
Click Messaging > Users in the menu on the Configuration page.
2
Click the
3
Click the “Show/hide advanced settings” button on the User Setup page.
4
Click “Add new...”.
5
Enter Call ID and Description in the text fields.
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Click “Save”.
Additional Devices
The user can have several devices, where the first one is the main device. Which device that
should be the main one is possible to change by clicking “Use as main”. The main device is
placed first in the list.
Additional devices can be used in diversion chains but it is also possible to send a message
directly to an additional device by using its number/address. In that case no message is sent
to the main device.
1
Click Messaging > Users in the menu on the Configuration page.
2
Click the
3
Click the “Show/hide advanced settings” button on the User Setup page.
symbol to the right of the user.
1 Click “Add new...”
2 Enter data in the text fields.
Setting
Description
Number/Address:
The phone number or the personal address within
selected category.
Category:
The messaging system to which the handset belongs,
(defined in the Setup Wizard). Updating or adding
messaging systems is done in
Messaging > Categories.
3 Click “Save”.
4.3
Create Groups
Groups for the complete system are administrated in one place. The overview page gives a
list of all group numbers that exist in the system. Groups make it possible to send one
message to several handsets in the system.
Three different kind of group IDs can be set up:
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Group ID
Each member in this group will receive a separate message, which means that if it is a
large group it will take some time before the message has reached all members. Used for
small groups (up to 10 members) and groups where delivery control is needed.
Multicast Group ID
In a Multicast Group one message is sent to a group number in a specified category,
which means that the message is sent simultaneously to all members in the group. Used
for large groups with no need of delivery control.
Broadcast ID
In a Broadcast Group one message is sent to a all handsets in the specified category.
Used for sending general messages to all members.
To be able to add Broadcast and Multicast Groups there must be categories that support the
corresponding function. If no such category exist, then the feature will be disabled.
No delivery control (Multicast/Broadcast) is used since the system has no possibility to
check if the message has reached all handsets.
NOTE: The Call IDs included in a group have to exist as individual Call IDs in the Number Plan.
If they do not exist in the Number Plan, an error message (with the missing Call IDs) is
displayed when trying to save the group. The Call IDs must be added before the
group can be saved.
4.3.1
Single Group
1
Click “Users & Groups” on the start page.
2
Select Messaging > Groups in the menu on the Configuration page.
3
Click “Croup ID”.
4
5
Enter the following settings:
Setting
Description
Call ID:
Call ID for the group
Description:
Description of the group.
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Diversion permitted for
included members:
Yes - Group messages will be delivered as any other
messages.
No - No diversion will be made for group messages
Add Members to the Group
6
Add members/handsets to the group in the Member Administration section, either
by A) adding members one by one or B) search for members to add.
NOTE: The Call IDs must have been defined in Messaging > Users, if not, the group cannot be
saved.
A) Adding members one by one:
1 Click the “Add Member” button and enter the first Call ID.
2 Select if you want the next row to be “Empty” (default), to “copy previous” Call ID
or “increment previous” Call ID by choosing an option button.
3 Click “Add Member”.
4 Enter the next Call ID
B) Search for members to add:
1 Click the “Call ID Search” button.
2 Enter the first number(s) in the Call ID or Number/Address field, followed by the
wildcard “*”.
The fields can also remain empty and only category selected. Then all Call IDs in
that category will be shown.
3 Click “Search”. A list with matching Call IDs will be displayed.
4 Select users by clicking the “Add” button.
5 Close the UNS search list.
6
4.3.2
Click “Save”.
Multicast Group
1
Click “Users & Groups” on the start page.
2
Select Messaging > Groups in the menu on the Configuration page
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3
Click “Multicast Group ID”.
4
Enter the following settings:
Setting
Description
Call ID:
Create a Multicast Group ID (numerical or a text string up to
50 characters).
Description:
Description of the multicast group.
Group Number:
The number defined in the number plan for the sub system/
radio exchange.
Included Categories: Select category/categories. Defined in Message Routing,
Category Setup.
Add Members to the Multicast Group
5
Add members/handsets to the group, in the Member Administration section, either
by A) adding members one by one or B) search for members to add.
NOTE: The Call IDs must have been defined in Messaging > Users, if not, the group cannot be
saved.
A) Adding members one by one:
1 Click the “Add” button and enter the first Call ID.
2 Click the “Add” button again and enter the next Call ID.
3 Continue until all members are added to the group.
B) Search for members to add:
1 Click the “Call ID Search” button.
2 Enter the first number(s) in the Call ID or Number/Address field, followed by the
wildcard “*”.
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The fields can also remain empty and only category selected. Then all Call IDs in
that category will be shown.
3 Click “Search”. A list with matching Call IDs will be displayed.
4 Select users by clicking the “Add” button.
5 Close the UNS search list.
6
4.3.3
Click “Save” or, if you want to also activate the group in the carrier system, click
“Save and activate”.
Broadcast Group
1
Click “Users & Groups” on the start page.
2
Select Messaging > Groups in the menu on the Configuration page
3
Click “Broadcast ID”.
4
Enter the following settings:
Call ID:
Create a Broadcast ID (numerical or a text string up to 50
characters).
Description:
Description of the Call ID (up to 100 characters)
Included categories: Select the categories you want to include.
Category:
5
4.4
Defined in Message Routing, Category Setup.
Click “Save”.
Create User Teams
Access rights within the system are given to User Teams. In Unite CM, messaging rights and
log view rights are set up to different User Teams. One user can belong to several User
Teams. To edit authorities for the User Teams, see 20.3 User Teams on page 137.
There is a default User Team that is used for logs without any connection to a user, for
example a message that is sent to a handset that does not belong to any user.
1
Click Messaging > Teams in the menu on the Configuration page.
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In the User Teams page, click “Add new”.
Figure 8.
Figure 8. Naming a new User Team.
3
Enter the name of the new User Team. The name must be unique.
4
Click “Save”.
Add Members to a User Team
Users can be added to User Teams. Note that the User Team(s) must first have been created.
4.5
1
Click Messaging > Users in the menu on the Configuration page.
2
Click the
3
Select the User Team(s) you want the user to be a member of in the Available
window and move it to the Member of window by clicking “->”.
4
Click “Save”.
symbol to the right of the user you want to add.
Create Work Shifts
The work shifts are set up with day of week and time. The work shifts can also overlap, i.e.
different work shifts can be used for different users. It is also possible to set the work shifts
to be continuously On or Off, which makes it possible to test the system independent of
time and day. It is also a way to solve temporary changes to shifts due to for example
holidays.
1
Click Messaging > Work shifts in the menu on the Configuration page.
All existing work shifts will be shown in a list.
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2
Click “Add” to set up a new work shift.
3
Enter the following settings in the text fields:
Setting
Description
Work Shift Name: Enter the name of the work shift.
4
4.6
Mode:
Select shift mode;
Time
On – Enabled, regardless of time
Off – Disabled
Days:
Which day(s) the shift shall be active.
Start Time:
When the shift shall start, for example 08.00
Stop Time:
When the shift shall stop, for example 17.00
Click “Save”.
Configure the Phonebook
Figure 9.
Figure 9. The Phonebook
The phonebook makes it possible for users to search and find phonebook entries from a
handset in the system.
NOTE: If an LDAP connection to a central phonebook is used, all settings needed is done in
the setup wizard.
If a local phonebook is used the entries must be added, either by creating them manually,
see 4.6.3 Add Entries to the Phonebook on page 33 or importing them from a CSV file as
described below.
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Import Entries to the Phonebook from a CSV File
The CSV file to be imported to the phonebook should have the following format with either
“;“ or “,“ as delimiter (as in the example below) or TAB:
First name 1;Last name 1;Phone number 1
First name 2,Last name 2,Phone number 2
1
Click “Phonebook” on the start page.
2
Select Phonebook > Import/Export in the menu.
3
Select delimiter in the Separator character drop-down list.
4
Click “Browse” to locate the CSV file in the system.
5
Click “Import”.
4.6.2
Export the Phonebook to a CSV File
The complete phonebook can be exported to a CSV file for example for editing or backup
reasons.
1
Click “Phonebook” on the start page.
2
Select Phonebook > Import/Export in the menu.
3
Click “Export”.
4
Click “Save” in the dialogue window that appears.
5
Enter a name of the file and select in which folder the file should be saved and click
“Save”.
4.6.3
Add Entries to the Phonebook
The entries in the phonebook can be filled in manually.
1
Click “Phonebook” on the start page.
2
Select Phonebook > Edit in the menu.
3
Click “Add”.
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Enter the following settings in the text fields:
Setting
Description
Last Name:
The family name
First Name:
The first (given) name
Number:
The phone number
5
To add several rows click “Add” again.
6
Click “Save”.
Input/Output Setup
Figure 10.
Figure 10. Configuration
Inputs and outputs are defined in the I/O Setup page found in the left menu under “Other”.
The activation of an input can be set to “on opening” or “on closing”, and the initial state for
the output can be set to “Low” or “High”.
Figure 11.
Figure 11. I/O Setup page
For the outputs, the state is set to the opposite of the initial state when activated. For
example; if Output 2 is set to "Low" in initial state, the output will automatically be set to
"High" when activated.
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Every time a new output or input is defined, an automatic ID is created. The ID is a running
number which can manually be changed into another number or a text if wanted. When an
output or input has been deleted, Unite CM will not remember that the previous ID number
is free to be used again. The numbering will just continue on the number after the last
created one.
4.7.1
Defining Inputs and Outputs
Before an input or output can be used in the configuration, it has to be defined with a name
and Module Address. The module address consists of IP address, and if Alarm Module and/or
Output Module are used, the module address on the A-bus.
Unite CM inputs
Unite CM hardware has two inputs that can be used. These inputs are predefined at delivery.
The states that can be detected are open and close.
Unite CM outputs
Unite CM hardware has two outputs of open-collector type that can be used in the Alarm
Handling and Fault Handling. These outputs are predefined at delivery. The initial state can
be set to high or low.
Alarm Module inputs
The number of inputs that can be used can be extended by using an Alarm Module (AM)
connected to the A-bus. The input on the AM is defined by a name, the IP address of the
Unite module connected to the A-bus, the AM’s module address1 on the A-bus, and the
input number. The states that can be detected are open and close.
Output Module outputs
The number of outputs that can be used in Unite CM can be extended by using an Output
Module (OM) connected to the A-bus. The output on the OM is defined by a name, the IP
address of the Unite module connected to the A-bus, the OM’s module address1 on the Abus and the output number. The initial state can be set to high or low.
For more information refer to the hardware Installation Guide, Elise3, TD 92679GB.
4.7.2
Define Output
1
Click Other > Input/Output
2
Click “Define new output”.
3
Enter a unique Output Name.
1.Every module that is connected to the A-bus has a two digit hexadecimal address that is set with a DIP switch.
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Enter IP address of the module connected to the A-bus.
Normally loopback to localhost (that is, the IP-address is set to 127.0.0.1), but if the
A-bus is connected to another Unite module its IP address is set here.
5
Enter the Output Module's (whose output should be activated) “module address” on
the A-bus
6
Enter Output number.
7
Select Initial State and click “Save”.
4.7.3
Define Inputs
1
Click “Define new input”.
2
Enter a unique Input Name.
3
Enter IP address of the module connected to the A-bus.
Normally localhost (that is, the IP address is set to 127.0.0.1), but if the A-bus is
connected to another Unite module its IP address is set here.
4
Enter the Alarm Module’s “module address“ on the A-bus or select “Internal“
depending on if the input is connected via A-bus module or directly to Unite CM
hardware.
If you want to trigger on both opening and closing or using different “Activation
time“, you can define multiple inputs for the same physical input. This can for
example be used if you at a door (by using a microswitch) want an activation on both
opening and closing the door. Refer to Appendix F for other examples.
5
Enter Input number.
Note: If you have selected the internal check box in the previous step, enter the
number of the internal input (1 or 2).
6
Select Activation condition.
7
Enter Activation Time. By default, a notification will be sent immediately. If you enter
activation time, the input has to be active for the set time before a notification is
sent.
8
Click “Save”.
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Input Activity Distribution
If the Unite CM’s input port(s) is activated, the Unite CM can trigger other services by
distributing the input activity to the services. The services in turn can then determine which
action to be performed depending on their settings.
The default services are SystemSurvey, EventHandler, OAJ, and BasicAlarmHandler. Note
that the default services might be license dependent. If your Unite CM does not have
license(s) for the service(s), remove the service(s) from the list to avoid fault messages in
the Unite CM’s fault log.
Figure 12. Default Input Activity Distribution List
1
Make sure that inputs have been defined according to 4.7.3 Define Inputs on page
36.
2
Click “Configuration” on the start page.
3
Select Other > Advanced Configuration. The Advanced Configuration page opens.
4
Click “Input Activity Distribution” under Other.
5
Enter the destination address(es) to the service(s) to be used. The address format is
IP address/service.
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Alarm Handling
The alarm handling included in Unite CM makes it possible to trigger on alarms and data
from handsets in the Cordless Telephone System. Activated inputs on Unite CM, or a module
connected to the A-bus, can also be used as a trigger. As a reaction to the incoming
information, messages can be sent to handsets and it is also possible to activate outputs on
Unite CM or modules connected to the A-bus.
Figure 12.
Unite Connectivity Manager
Alarm Handling
ASCII
Interface
Serial
Interface
900
Interface
I/O
Handler
DECT
Interface
WLAN
Interface
A-bus
Outputs
Inputs
Output module
AMC
External
equipment
(Alarm Management
Client)
Activate
Output
Input Activate
Activity Output
VoWiFi
System
M
es
sa
ge
027
M
Input
Activity
A
ob lar
ile m
Da
ta
Alarm module
Cordless
Telephone
System
Figure 13. Communication flow for the Alarm Handling and external systems.
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Nomenclature
Alarm action: An alarm action consists of trigger conditions that leads to an action i.e.
sending a message to a handset in the system and/or activating an output.
One alarm action can consist of several triggers and lead to several actions.
The actions can be repeated at a regular time interval as long as an input is
active.
Input:
An input on Unite CM or an input on an Alarm Module, connected to the Abus.
Output:
An output on Unite CM or an output on an Output Module, connected to the
A-bus.
Trigger:
A trigger is a set of conditions that have to be fulfilled, for example that an
input has to be open for a certain time period or that an alarm has been sent
from a handset.
Several triggers of the same type can be defined for each alarm action. The
actions will be carried out when any of the triggers is fulfilled.
Action:
Sending a message to a handset, activating an output or initiating a pushto-talk (PTT) conference call.
Escalation:
If a message with confirmation request has not been accepted within the
set number of seconds, an escalation action can be started. If several
messages were sent, the escalation will be cancelled as soon as one of them
is accepted.
If, on the other hand, the message is rejected by all recipients, the escalation
will start immediately. Up to three escalation levels are possible.
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Figure 13.
Figure 14. Alarm Action view
4.8.2
Add Alarm Actions
1
Select Alarm & Events > Basic Handling.
2
Click “Add”.
3
Enter a descriptive name for the alarm action in the Name text field.
4
Enter a short description/useful information in the Notes text field.
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Define Trigger
1
Select type of trigger in the Triggers drop-down list and click “Add”. Several triggers
of the same type can be added to the same action.
• Alarm Trigger
1
Select trigger in the Alarm Type drop-down list.
2
If the alarm is to be sent from a specific handset, enter handset no. in the Number
text field. Leave empty if any handset shall be able to trigger the alarm. Note that the
handset must be defined in Messaging Users.
3
Click “Add”.
• Input Trigger
1
Select input in the Input drop-down list. Only inputs defined in the I/O Setup are
available. Refer to 4.7 Input/Output Setup on page 34.
2
Enter (in seconds) the interval between repetitions in the Repetition Time text field.
Note that this field must be set to min. 10 seconds even if no repetitions shall be
made.
3
Enter how many times the action shall be repeated in the Max. No. of Repetitions text
field. For no repetitions, enter “0”.
4
Click “Add”.
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• Data Trigger
1
Enter data in the Data text field.
2
If the data is to be sent from a specific handset, enter handset No. in the Number text
field. Leave empty if any handset shall be able to send the data. Note that the
handset must be defined in Messaging Users.
Select Type of Action
1
•
Select type of action in the Actions drop-down list and click “Add”. Several actions
can be added.
Message Action
NOTE: Call IDs must be defined in Messaging Users. Refer to 4.1 Add Users to Unite CM on
page 19.
1
Do one of the following:
•
•
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In the Call ID text field, enter the Call ID that should receive the message.
Click the
symbol, to the right of the Call ID text field, if the message is to be
sent as a reply to the sender of the alarm or data.
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Enter the message text in the Message Text field. By clicking the symbols to the right
of the text field, you can add valuable information to the message, such as Call ID of
the sender, type of alarm and the location (location requires an additional license).
If an input is activated the description of the input can be added.
Figure 14.
Figure 15. Available information for the alarm trigger
Figure 15.
Figure 16. Available information for the input trigger
Figure 16.
Figure 17. Available information for the data trigger
3
Select number of beeps in the Beep Code drop-down list.
4
Select message priority in the Priority drop-down list.
5
Select the Request confirmation check box if it shall be possible for the user to accept
or reject the message. If no response is received an escalation action can take place,
refer to Select Escalation Action on page 45.
• Output Action
1
Select which output to activate in the Output drop-down list. Only outputs defined in
the I/O Setup are available. Refer to 4.7 Input/Output Setup on page 34.
2
Enter (in seconds) for how long the output shall be activated in the Duration text
field.
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• Push to talk (PTT) Message
A PTT message makes it possible to set up a conference call. When a PTT message is
manually accepted by the user, the handset connects to the conference number and the
handsets involved in the conference are connected.
NOTE: Call IDs must be defined in Messaging Users. Refer to 4.1 Add Users to Unite CM on
page 19.
1
Select the time (in minutes) the receiving handset shall have the possibility to join
the conference, in the Time to Answer drop-down list.
2
Enter the number to the conference group in the Conference Number text field.
3
Do one of the following:
•
•
4
Enter the Call IDs that shall receive the Push-to-talk message in the Call ID text
field. Each Call ID shall be separated with a comma.
Click the
symbol, to the right of the Call ID text field, if the message is to be
sent as a reply to the sender of the alarm or data.
Enter the message text in the Message Text field. By clicking the symbols to the right
of the text field you can add valuable information to the message, such as Call ID of
the sender, type of alarm and the location (location requires an additional license).
If an input is activated the description of the input can be added.
Figure 17.
Figure 18. Available information for the alarm trigger
Figure 18.
Figure 19. Available information for the input trigger
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Figure 19.
Figure 20. Available information for the data trigger
5
Select number of beeps in the Beep Code drop-down list.
6
Select message priority in the Priority drop-down list.
7
If the loudspeaker mode on the handset shall be activated when a user has accepted
the PTT message, tick the Loudspeaker check box.
8
Click Save
Select Escalation Action
If the Request confirmation check box is checked and the message has not been
confirmed within the specified time, it can be escalated to another action which in
turn can be escalated. Up to three escalations are possible for each triggered alarm
action.
Note: If the input trigger is repeated make sure the Repetition Time, refer to
• Input Trigger on page 41, is longer than the complete escalation chain. This is
advised to avoid confusing the users with several simultaneous escalation chains for
the same trigger.
1
Enter (in seconds) for how long Unite CM shall wait before escalation.
2
Select action to take in the Escalation drop-down list and click “Add”.
•
•
•
3
4.8.3
For Message action refer to • Message Action on page 42.
For Output action refer to • Output Action on page 43.
For Push-to-talk Message refer to • Push to talk (PTT) Message on page 44.
Click “Save”.
Add Locations
NOTE: Requires an additional license, see 1.1 Licenses for Unite CM on page 1.
IMPORTANT:
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Do not mix the two location types DECT location and Base Station location in
one system.
When the Alarm Handling on Unite CM triggers on “Alarm trigger“ the
included location in a text message action can be faulty because DECT
location is prioritized higher then Base Station location. That is if a handset
has received a DECT location in one area and the user sends an alarm from
another area with only Base Station locations, the location that will be
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included in the message text is the DECT location that could be very old and
no longer valid.
1
Select Alarm Handling > Locations and click “Add”.
2
Enter the code for the location in the Code text field.
Tip: To get the code for the location: 1) select alarm trigger, 2) create a message
action, 3) click “Reply to sender” icon to send the message to the sender of the alarm,
4) insert [location] in the message text, 5) trigger an alarm. You will receive the code
in the display.
3
4.9
Enter a short description of the location in the Description text field. Click “Save”.
When setting up the alarm action this description can be included in the message
text.
Advanced Event Handling
Unite CM includes an Event Handler which makes it possible to set up actions on incoming
events such as mobile data, alarm, activation of an input, etc.
Different actions depending on the incoming event, can then be performed by Event
Handler. Actions can be both internal, i.e. start other Actions after a delay, and external, i.e.
send a message, start a siren, or to present information about the alarm in an Alarm
Management Client (AMC).
4.9.1
Planning
Before implementation of actions and events, it is necessary to plan and identify actions and
events etc. that is going to be set up in the GUI. If Duty Assignment is going to be used you
also have to consider about user teams, location layout, and access rights.
For best result, follow the step-by-step guide:
1
Identify external Events that shall result in an action.
2
Which actions are needed for the Event.
3
Which information are needed in the actions.
4
Define escalation chain, and success/failure conditions.
Figure 20.
Figure 21. Example of an escalation chain with success/failure conditions
5
If Duty Assignment is going to be used, create location layout and related
information.
6
Define required conversion tables.
7
If Duty Assignment is going to be used, Users and User Teams have to be defined and
Access Rights for the User Teams.
When this is done the administration of the User Interface can be started. See User Manual,
Action Assignment in Unite Connectivity Manager, TD 92842EN on how to configure and
administrate.
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Action Handler
If more than one Unite CM is used it must be defined which module that shall handle event
assignments. Message indications can also be modified dependent on the priority of the
message.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the left menu in the Configuration page.
3
Click “Action Handler” in the menu on the Advanced Configuration page.
General parameters
4
Click “Edit”.
5
Following general parameters can be set:
Settings
Assignment Handler
IP address:
Identity:
Individual group
number response:
Report status:
6
Description
Enter the IP address of the Action Handler that shall handle
event assignments.
A unique name for the Action Handler should be entered
when more than one Unite CM is used.
Set to “Yes” if an action sent to an address, that is diverted to
two or more members, shall wait for responses from all
members before deciding the action to be a failure.
Set to “Yes” if status for all actions sent from the Action
Handler shall be reported back to the Event Handler.
Click “Activate”.
Priority <-> Indication mapping
1
For each priority (Alarm, High, Normal and Low) the following parameters can be set:
Settings
Description
Interval time:
Time between indication repetitions
Number of indications: How many times the indication shall be repeated
2
Reminder, session:
Time between indications until message is deleted
Reminder, attention:
Time between indications before message is selected
Colour:
Colour to be used for the message
Beep code:
Type of beep code
Click “Activate”.
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Event Handler
The Event Handler makes it possible to set up actions on incoming events. An event can be
mobile data, an alarm, activation of an input, etc. The Event Handler will then perform
different actions depending on the incoming event. Actions can be both internal, that is,
start other Actions after a delay, and external, i.e. send a message, start a siren, or present
information about the alarm in the Alarm Management Client (AMC).
In the Event Handler there are four different links, where events and triggers are set up for
Event Elements, an overview of the programming, to view Event Handler logs, and where to
administrate the data bases of the Event Handler.
More information about the configuration of the Event Handler is found in the document,
Programming Guide, Event Handler, TD 92329GB.
1
Click “Configuration” on the start page.
2
Select Alarm & Events > Advanced Handling in the menu on the Configuration page.
Figure 21.
Figure 22. Links to the Event Handler
Programming Overview
The Overview shows an overview of the Event Handler programming, which can be a help
during programming.
View Logs
All changes in the configuration of the Event Handler are written to the log. It is also
possible to write information to the log, for example when a trigger is activated. For more
information about the log file and its content, see the chapter Event Log File in the
Programming Guide, Event Handler, TD 92329GB.
Administration
The database administration is used to synchronize the Event Elements that have been
created in the Event Assignment User Interface.
1
Click Administration, and go to Load Block database, located at the bottom of the
page.
2
Locate the database file and click “Load”, a dialogue window opens.
3
Click “Yes” to synchronize.
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4.9.4
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Go back to the Advanced Handling and Event Handler, see 5.13.4 Configuration of
Events.
Configuration of Events
This is used to make assignment of Event Elements.
1
Click Configuration.
Figure 22.
Figure 23. Event Handler Configuration
For simple configuration setup, it is only necessary to make configurations in External
Actions and Assignments in the selected external action, and in Translation Tables >
Location description.
It is possible to get explanation and instruction of the Event Handler parts by clicking on
each of the boxes in the figure that shows the event flow.
Configuration Examples
You can find an example of a complete configuration that can be used as a template, in each
type of External Action.
Event Triggers
This is where conditions on incoming events are defined, and where to activate predefined
actions. There are different way of doing this, condition can be set up in Match Condition or
in Activation. Several conditions can be set up for the Event that occur.
•
Click “Event Triggers” and select trigger.
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If no configuration is done it will trigger on all incoming messages.
- Match Conditions: if there exists more than one trigger and they should differ from
each other the state and condition of the trigger can be changed.
It will activate the Extract and send data by default if nothing is done.
- Activations: conditions can be set on activation.
It will activate Extract and send data by default if nothing is done.
External Actions
This is where to create event element assignments.
•
•
•
•
•
•
•
Open the folders, External Action > Extract and send data.
Click Assignments, to create event element assignments.
Define alarm type and location. There are four predefined examples:
Alarm Type
Alarm Type description
Location
Location description
Conversion tables
This is where to create and edit translation tables.
4.9.5
Alarm Management Client (AMC) Management
An external action on an event configured in Event Handler, can be to present information
on an AMC (Alarm Management Client).
Communication between Unite CM and AMC
The Unite CM controls all communication with the presentation clients (AMC). The Event
Handler has to be configured to send information to the client and also to confirm actions
taken in the AMC (acknowledge and reset of alarms).
When Event Handler sends a presentation block, Unite CM notifies the client that there are
new information to display, and when an acknowledge or reset request is received from the
client, it sends a presentation response block back to Event Handler. When Event Handler
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receives the response it sends an updated presentation and Unite CM notifies the client that
there are new information to display.
Figure 23.
Unite Connectivity Manager
Event
Handler
Client
Presentation
Notification
uest
Acknowledge Req
sponse
Presentation Re
Presentation (up
dated)
Notification
Reset Request
onse
sp
Presentation Re
Presentation (up
dated
)
Notification
Figure 24. Example of the communication flow between Unite CM and an AMC
Clear User Configuration/Alarm History in the AMC
This AMC user configuration and alarm history can be cleared from the Unite CM.
1
Click “Configuration” on the start page.
2
Select Alarm & Events > Advanced Handling in the menu on the Configuration page.
3
Select “AMC Management”.
4
Select if you want to clear “user configuration” or the “alarm history” in the AMC and
click “Clear” on the same row.
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Duty Assignment
Duty Assignment is where locations, in for example a hospital, and definitions of conditions
for Event Elements are set up.
NOTE: Description of how to assign users to specific locations and associated events is
found in a separate document. Refer to User Manual, Duty Assignment in Unite
Connectivity Manager, TD 92841EN.
Figure 24.
Figure 25. Duty Assignment in Unite Connectivity Manager
1
Click “Duty Assignment” on the start page. A Login window opens.
2
Enter User ID and Password and click “OK”.
Figure 25.
Figure 26. Duty Assignment page
4.9.7
Action Assignment
Events and actions and conditions for events, are configured here. The administration of
access rights is also done in Action Assignment.
NOTE: Configuration work flow, definition of Event elements, Action configuration, Event
assignments, and how to set up Access rights and Conversion tables are described in
a separate document. Refer to User Manual, Action Assignment in Unite Connectivity
Manager, TD 92842EN.
Figure 26.
Figure 27. Action Assignment in Connectivity Manager
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The first time, or when new Event and Actions are going to be implemented, Event and
Actions has to be set up in a certain order.
1
Click “Action Assignment” on the start page.
Figure 27.
Figure 28. Action Assignment page
TIP: during the configuration there are many GUI’s to log in to, and all of them prompt for
User ID and Password. During the configuration it is possible to keep the main GUI applet
open, that is, the first page that opens after you have logged in, in case you need to go back
to make changes. It is only possible to log in to one GUI at the time, that is, if you already
have one “Action Configuration” opened it is not possible to log in to another one.
4.10 System Supervision
Unite modules and other equipment in the system can be supervised, refer to 23 System
Supervision and Security on page 157.
4.11 Status
4.11.1 Active Faults
Active Faults page is where the last 100 received active persistent fault logs are listed. For
more information about the fault log, see 4.11.4 Fault Log on page 55.
1
Click “Configuration” on the start page.
2
Select Status > Active Faults in the menu on the Configuration page.
The following information is shown for each fault:
•
•
Time when the fault occurred
Level of the fault:
- Critical error
- Error
- Warning
• Description of the fault, as defined in the module
• Type of module
• IP address and host name of the module that generated the fault
By expanding the fault in the list, additional information about the fault is shown
containing:
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•
•
•
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Fault ID
This is used to reference a persistent fault when it later is reset
Fault code
Description of the fault code
Figure 28.
Figure 29. The Active Faults page
The fault will remain in the list until the module sends a status message confirming that the
module is working properly again. It is also possible to delete the fault in the list by clicking
the delete symbol.
NOTE: If the IP address or license is changed in Unite CM, the faults reported for the previous
IP address/license will remain since no confirmation can be received. These faults
must be manually deleted.
The active faults list page has to be manually updated by clicking the “Update Page” link
uppermost on the page.
4.11.2 Reset the Error Relay
The error relay can be reset manually from the Active Faults page.
NOTE: If the redundancy functionality is activated (see 4.12 Redundancy on page 59), the
error relay should only be connected to the primary Unite CM since it is preferred to
be the active module.
1
Click “Configuration” on the start page.
2
Select Status > Active Faults in the menu on the Configuration page.
3
Click “Reset” button.
4.11.3 Level of Seriousness for different Fault Types (Module Fault List)
A module fault list exists which shows codes and statuses etc. for each module in the
system. The list is used for setting up actions in the fault handler for all errors of a certain
level of seriousness.
The level of seriousness can be changed for different fault types in the logs.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Troubleshoot” button on the Advanced Configuration page.
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4
Select “Module Fault List” in the menu to open the list.
5
Select level of seriousness in the drop-down list for the code(s) for which you want to
change level.
4.11.4 Fault Log
The fault log in Unite CM is a centralized log file and shows a complete log of the faults in
the system, on the assumption that other modules in the system are configured to send
their fault logs to Unite CM. Every time a fault message is generated in the system,
information about the fault is written to the log file. The maximum number of entries in the
log file is 1050. When the log file is full, the 50 oldest entries are removed.
1
Click “Configuration” on the start page.
2
Select Status > Fault Log in the left menu on the Configuration page.
The first 25 log entries are shown. To get the following 25 log entries, click the
“Next” link.
The following levels exist in the fault log:
•
•
•
•
•
•
Information
Individual reset
All OK
Critical error
Error
Warning
Figure 29.
Figure 30. Example of a fault log in Unite CM.
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Symbols used in the Fault Log
Symbol
Description
Active persistent fault
Persistent fault that has been handled
Reset message, no fault exists
To get more detailed information about the events, it is possible to expand the log entries
by clicking the “Expand all entries” link. Single log entries can be expanded by clicking the
individual “+” symbol.
Block Repeated Faults
If a Status Log is received repeatedly, i.e. a Status Log with the same content and from the
same Unite Address, it can be blocked for a set period of time. Repeated Status Logs can
occur in the system for example if a Unite module sends Activity Logs to a Unite CM that has
no license to handle Activity Logs.
Unite CM will discard all blocked Status Logs that are received during the set time, i.e. if the
timeout is set to 10 minutes and the Status Log is received once every minute, every tenth
Status Log will be stored in Unite CM. No actions will be executed for the discarded Status
Logs.
Unite CM keeps track of up to 100 different Status Logs and the timeout is set individually
for each one of them.
The timeout is set on the “Administer Fault Log” page, refer to 4.11.5 Administer Fault Log
below.
4.11.5 Administer Fault Log
In the Administer Fault Log page, it is possible to export the log file to CSV (Comma
Separated Values) file format and to clear the status log file from non-active faults. A
timeout can be set to block repeated Status Logs i.e. the fault will be discarded and no
actions will be executed.
1
Click “Configuration” on the start page.
2
Select Other > Administer Fault Log in the menu on the Configuration page.
Export Fault Log
1
Click “Export”.
2
Click “Save” in the dialogue window and enter the file name (default name
statuslog.csv) and the file path.
Clear Fault Log
1
Click “Clear”.
2
Click “Yes” in the dialogue window to remove all non-active faults from the status log
file.
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Set Timeout
1
Enter the timeout in minutes (0-1000 minutes), the default value is 10 minutes.
If no Status Logs should be blocked, set the timeout to 0.
2
Click “Set timeout” to save the setting.
4.11.6 Site Information
In the Site Information page, it is possible to export information about the site to a text file.
The text file can be used for support purposes. Information about the modules and the
supervised equipment will be included in the text file as well as the last 100 status logs.
1
Click “Configuration” on the start page.
2
Select Status > Site Information in the menu on the Configuration page.
The Notes field can be used to describe the system. These notes will also be included in the
exported site information. The exported file will be stored as an XML file.
4.11.7 WLAN Portables
To facilitate troubleshooting, the WLAN Portables page gives the possibility to list all
handsets that are registered in the system.
View all Registered VoWiFi Handsets
1
Click “Configuration” on the start page.
2
Select WLAN Portables > List All, in the menu on the Configuration page.
Figure 30.
Figure 31. List with all registered VoWiFi Handsets
The list can be sorted by address/number, IP address, status or last login.
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Save a List with all Registered VoWiFi handset
The list with all registered WLAN Portables can be exported to a comma separated file.
1
Click the “Export Result” button.
2
Select “Save”. Enter a file name and the location where the file shall be stored and
click “Save”.
Remove IP Address, force a Relogin or Delete a VoWiFi handset
1
Select the handset(s) check box in the search result list, see figure 30.
2
Click “Remove IP Address”, “Force Relogin” or “Delete Selected”.
• Remove IP Address
Can be used to refresh the address of a handset.
• Force Relogin
Can be used to check the connection with a handset.
• Delete Selected
Can be used to remove numbers not in use.
Show Details
Click the
viewed.
icon in the list, see figure 30 on page 57. All details of the chosen handset are
Figure 31.
Figure 32. Handset details.
Change Absent Status
It is possible to change the Manual Absent status on the WLAN Portables pages.
1
View all VoWiFi handsets, refer to View all Registered VoWiFi Handsets on page 57.
2
Click the icon to view handset details, see Show Details above.
3
Select on/off in the Manual Absent drop-down list, see figure 31.
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4.12 Redundancy
A redundant system consists of an active module and a standby module. When setting up
the redundancy in the system, the primary Unite CM will act as an active module, and the
secondary Unite CM will act as a standby module. If the active module failures, the system
will automatically switch to the standby module that becomes an active module. The
modules will indicate that the system no longer is redundant since no data synchronization
between the modules can be performed.
Prerequisites
In order to set up redundancy in Unite CM, the following requirements must be fulfilled:
•
•
•
•
•
•
•
The hardware variant (Elise3 Lite or Elise3 Standard) must be identical on both the
primary- and secondary module.
The installed software version (4.xx or higher) must be identical on both modules.
The Unite CMs must use the same type of SD card of minimum 1 GB capacity. Refer to
Data Sheet, Unite Connectivity Manager, TD 92739EN for more information on which SD
cards that currently are supported.
The primary Unite CM must have the license with redundancy functionality installed.
The secondary Unite CM must not have any licenses installed.
RS232 Data Splitter. Only required if you want to connect equipment via serial interface
(for example external equipment via TAP, ESPA or Line protocol).
Three static IP-addresses. Ask your network administrator to obtain the IP-addresses.
TIP: See also Prepare IP-addresses to be used in a Redundancy System (Recommended).
Prepare IP-addresses to be used in a Redundancy System (Recommended)
NOTE: It is assumed that your system already have one Unite CM installed and that an
additional Unite CM will be installed in order to set up a redundancy system.
The three static IP-addresses will be used as follows;
•
•
two IP-addresses will be used by the primary- and secondary Unite CM
the third IP-address will be used by the equipment (for example IP-DECT Base Stations,
VoWiFi handsets etc.) to interact with the active Unite CM when the system has become
redundant. In this document, the third IP-address will be called "virtual IP-address".
To avoid changing the configured Unite IP-address in the equipment that will interact with
the active Unite CM, follow the instructions below:
Network without DCHP Server
1
Replace the IP-address in the origin Unite CM with the static IP-address to be used by
the primary module. The replaced IP-address can now be used as virtual IP-address
by the external equipment.
2
Make sure the other Unite CM to be used as secondary module has been assigned
correct IP-address.
Network with DCHP Server
1
Make sure that the origin IP-address of the Unite CM no longer is reserved to the
Unite CM’s MAC address. Note the IP-address still must be available but not reserved
to a specific MAC address. Consult your network administrator. This IP-address will be
used as virtual IP-address later on.
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2
Ask your network administrator to reserve a new static IP-address to the origin Unite
CM that later on will be used as primary module. The IP-address must be reserved to
the module’s MAC address.
3
Ask your network administrator to reserve a static IP-address for the Unite CM to be
used as secondary module. The IP-address must be reserved to the module’s MAC
address.
4.12.1 Configure Redundancy in Unite CM
Do the following on the Unite CM to be used as primary module:
1
Click “Configuration” on the start page.
2
Select Other > Redundancy on the Configuration page.
NOTE: Before proceeding, make sure that the SD memory cards are inserted in both
modules.
3
In the Virtual IP address text field, enter the virtual IP-address.
4
In the Virtual netmask text field, enter the netmask of virtual IP-address.
5
In the Secondary IP address text field, enter the IP-address of the secondary Unite
CM.
6
In the Network monitor IP address text field, enter the IP-address of the equipment
to be used as network reference. The Unite CM will check that it has connection to the
network by sending ICMP (Internet Control Message Protocol) ping inquiries to this
equipment every second. If you do not want you use a network reference, set the IPaddress to 127.0.0.1.
NOTE: The network topology used in the system may have impact on which
equipment that should be used as network reference. See Appendix D.
7
Click "Activate".
8
Click "Reboot"
The Unite CM will now reboot and copy data from its internal flash memory to the SD
memory during the start up sequence. This can take up to 3 minutes. Note that Primary will
be stated in the GUI’s upper left corner when the module is up and running again.
IMPORTANT:
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When the redundancy has been activated, you must not remove the SD
memory cards since the modules will use these as data storage instead of
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the internal flash memory. The Unite CM will continue to use the SD memory
card as data storage even if the redundancy is deactivated.
When the data has been copied, the primary Unite CM sends configuration settings to the
secondary Unite CM that in turn reboots to apply the settings. After the reboot, the data will
be synchronized with the secondary Unite CM’s SD memory card. It can take up to one hour
to synchronize all data to a SD memory card with 1 GB capacity the first time. During this
time, the primary Unite CM is fully operational.
The LEDs on each Unite CM indicate the status of the synchronization.
Status LED
Power LED
Active module during
synchronization
Red
Blue
Synchronized active module
Blue
Blue
Status LED
Standby module
during synchronization
Synchronized standby module
Yellow
Power LED
Blue
Blue
Figure 33. LEDs showing the status of synchronization.
It is also possible to view the synchronization status via the GUI, see figure 34 and figure 35
on page 62. Use the virtual IP-address to access the active module and the static IP-address
to access the standby module.
Figure 34. Status information shown on the primary module’s Configuration page.
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Figure 35. Status information shown on the secondary/standby module.
Note that it is not possible to make any settings on a standby module.
In the Redundancy Sync Status field, the following status can be shown:
•
•
•
Synchronizing - The synchronizing is in progress. Additionally, a counter shows the
amount of data (in percentage) that has been synchronized.
Data in sync - The modules are synchronized meaning that all data has been copied to
the secondary Unite CM that now will act as standby module and the Primary Unite CM
will act as active module. The system is redundant when this status is shown.
Data out of sync - The modules are not synchronized. This is shown for example if the
connection to the other module is lost.
When the system has become redundant, the virtual IP-address will be used by the Unite CM
that currently is active.
4.12.2 Connection of External Equipment via RS232 and S900 Interface
Connection of external equipment using RS232 serial interface or S900 interface must be
connected physically to both Unite CMs. See B.6 R232 Cable Connections in a Redundancy
System on page 205, or C.1 System 900/A-bus Connections in a Redundancy System on
page 206 for more information.
4.12.3 Redundancy Test
1
Unplug the active module’s power cord from the power source.
The standby module will now start up to become an active module which takes up to 60
seconds before all applications are up and running.
The Status LED flashes (red)
indicating that the system no longer is
redundant since the connection to the primary module (former active module) is lost.
When the standby module has become active, the Power LED changes to steady blue but
the Status LED is unchanged as long the system is not redundant.
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2
Enter the secondary module using the virtual IP-address. Note that Secondary is
stated in the upper left corner indicating that this module currently is the active
module.
3
Select Status > Active Faults on the Configuration page. The log shows for example
that the secondary module is active and that the primary module has failed. Other
faults might also be shown.
4
Perform an action to ensure that the active module works properly. For example send
a message to a handset to check if it receives the message.
5
Connect the primary module and check if the secondary module starts to synchronize
with the primary module. A completed synchronization is indicated as follows;
•
•
•
On the secondary module; the Status LED and the Power LED will be steady blue
as long the module acts as an active module.
On the primary module; the Status LED is turned off and the Power LED will still
flash blue as long the module acts as a standby module.
The synchronization status on both modules will be changed to Data in sync when
the data is synchronized.
After the test, it is recommended to switch back to the primary module again. See 4.12.5
Fallback to the Primary Unite CM on page 63.
4.12.4 Restrictions on an Active Secondary Module
A secondary module that has become active, has redistricted functionality as follows:
•
•
•
•
•
•
•
The secondary module can only be up and running as active module for 30 days without
a repaired primary module connected. Note: If you for example shut down the secondary
module day 10, it can still use the remaining twenty days when it is started again. If the
repaired primary module is not connected within 30 days, the secondary module will
fallback as a standby module.
It is not possible to disable the redundancy
It is not possible to use the Troubleshoot mode
It is not possible to perform a backup restore
It is not possible to add a license
It is not possible to run the Wizard
It is not possible to activate the Demonstration Mode.
4.12.5 Fallback to the Primary Unite CM
When a secondary module has become an active module, it will only switch back to the
primary module if the secondary module failures. It is possible to manually switch back to
the primary module when it is in standby mode after repair.
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NOTE: If you for some reason reboot the secondary module via the GUI, the primary module
will not take over as active module. However, if the secondary module is not up and
running again after 3 minutes, the primary module will become active.
On the secondary module, do as follows:
1
Click “Configuration” on the start page.
2
Select Other > Redundancy on the Configuration page.
3
Click the "Fallback to primary module" button.
NOTE: It is only possible to press the button if the data has been synchronized with
the primary module.
The primary module will now act as a active module and the secondary module will act as a
standby module.
4.12.6 Deactivate Redundancy
NOTE: This setting can only be performed on the primary module.
1
Click “Configuration” on the start page.
2
Select Other > Redundancy on the Configuration page.
3
Click the "Deactivate" button. Both modules will now reboot immediately.
4
Do one of the following:
•
•
•
If you temporarily deactivated the redundancy to be able to upgrade the modules’
software, just use the modules’ current1 IP-addresses to access them.
If the IP-address was changed in the modules: Change the IP-address in the
former primary Unite CM to its origin IP-address. NOTE: If DCHP server is used, ask
your network administrator to reserve the IP-address to the module’s MAC
address.
If the IP-address was changed in the equipment with configured Unite IP-address,
change to the origin IP-address.
IMPORTANT:
Do not remove the SD memory card since it also will be used as storage
when the redundancy has been deactivated.
4.13 Backup the Configuration
The complete configuration for the current software on the module is included in the
backup. Files that have been added or changed on the ftp-area are also included in the
backup.
The backup file is saved in a proprietary file format and cannot be edited. Save it in a place
where you can easily find it for a restore.
1
Click “Configuration” on the start page.
2
Select Other > Backup/Restore on the Configuration page.
3
Click the “Backup” button.
4
Click the “Save” button in the opened dialogue.
5
Select a location and enter a file name, then save the file.
1.The static IP-addresses assigned by the network administrator as described in Prepare IP-addresses to be used in a
Redundancy System (Recommended) on page 59
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NOTE: Saving file can take several minutes if configuration contains many files, for instance
if many software files and devices has been added to device management.
4.14 Restore the Configuration
NOTE: When Unite CM is restored, all changes that have been made since the last backup
will be discarded.
1
Click “Configuration” on the start page.
2
Select Other > Backup/Restore on the Configuration page.
3
Click “Browse” button and select the backup file.
4
Click the “Restore” button.
The text “Backup successfully restored!“ will be displayed and inform you when the
restore is ready. Restoring can take several minutes if backup file is large, for instance
if many software files and devices is included in backup.
5
Click the “Restart Now” or the “Restart Later” button. If the IP address or DECT
interface has been changed the module needs to be restarted for the settings to take
effect.
A restart will take a couple of minutes and during that time Unite CM is unreachable.
When the restart is completed, the window will refresh to the Configuration page
overview.
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Device Manager
The management of devices, that is, handsets and chargers, is done in the Device Manager
application in Unite CM.
NOTE: The IP address to the interface (for example IP-DECT or WLAN) the devices are
connected to must be configured. When this is done, the devices can log in to the
Device Manager. See 6.1 Device Management Setup on page 67.
Figure 32.
Figure 36. Device Manager in Unite CM.
1
Click “Device Manager” on the start page. A Login window opens.
2
Enter User ID and Password and click “OK”.
A description of Device Manager and how it is intended to be used, is found in a separate
document; the User Manual, Device Manager in Unite Connectivity Manager, TD 92855EN.
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Device Configuration
6.1
Device Management Setup
Device management is used for setting addresses to interfaces that the devices are
connected to. The specified interfaces will then inform the Device Manager about all logged
in devices.
6.2
1
Click “Configuration” on the start page.
2
Select Other Settings > Advanced Configuration, on the Configuration page.
3
Click “Device Management”. The Device Management page opens.
4
Enter Unite address to the interfaces that the devices are connected to.
5
Set whether communication with the license server shall be enabled or not.
6
Click “Activate”.
Device Handling Configuration
It is possible to set which device types that are allowed to log in to the module. This gives
you the possibility to for example only allow handsets to log in to one Device Manager and
chargers to log in to another Device Manager.
6.3
1
Click “Configuration” on the start page.
2
Select Other Settings > Advanced Configuration on the Configuration page.
3
Under DECT Interface, click “Device Handling” in the menu on the Advanced
Configuration page.
4
Select the device type to enable/disable login from.
5
Change Status to desired value.
6
Click “Activate”.
Online Status Report Time for Chargers
It is possible to set how often a device type must “log in” in order to be considered online.
This is called “Online Status Report Time”. To enable moving a charger without being logged
out, it is possible to set a “Status Log Delay Time”.
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If the device has not logged in again within the Online Status Report Time, the Status Log
Delay Time starts ticking. If the device does not log in again within that time a Status Report
is sent to the Fault Log.
6.4
1
Click “Configuration” on the start page.
2
Select Other Settings > Advanced Configuration on the Configuration page.
3
Under DECT Interface, click “Device Handling” in the menu on the Advanced
Configuration page.
4
Click the device type (that is, desktop charger or charging rack) to change settings
for.
5
Enter On-line Status Report Time in minutes.
6
To set the margin, enter Status Log Delay Time in minutes.
7
Click “Activate”.
On-line Status Report Time for Handsets in a Charging Unit
It is possible to set how often a device type placed in a charging unit must “log in” in order
to be considered on-line. This is called “On-line Status Report Time”.
If the device has not logged in again within the On-line Status Report Time, it will be
considered off-line.
6.5
1
Click “Configuration” on the start page.
2
Select Other Settings > Advanced Configuration on the Configuration page.
3
Under DECT Interface, click “Device Handling” in the menu on the Advanced
Configuration page.
4
Select device type to change settings for.
5
Enter On-line Status Report Time in minutes.
6
Click “Activate”.
Service Discovery
Service Discovery allows automatic detection of devices and services on a network without
prior configuration. Unite CM and the devices that shall belong to that Unite CM have to be
set to the same Domain ID.
1
Click “Configuration” on the start page.
2
Select Other Settings > Advanced Configuration on the Configuration page.
3
Under Other, click “Service Discovery” in the menu on the Advanced Configuration
page.
4
In the Domain ID field, enter the Service Discovery Domain ID.
5
Click “Activate”.
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Additional System Settings
7.1
Mail Server Address
To be able to send e-mails the address to the Mail server needs to be specified. The address
can also be set in the setup wizard.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the Configuration page.
3
Click “Mail Server” in the menu on the Advanced Configuration page.
4
Enter the IP address or hostname of the mail server and click “Activate”.
NOTE: The company mail server must be set up to allow relaying to be able to send
messages from the Ascom Messaging System as e-mails. (Contact your local IT
department).
7.2
UNS/User Server
It is possible to set which number plan (that is UNS) to be used in a system. By default, the
Unite CM is configured to use the local number plan, but it is possible to use another number
plan by forwarding all application requests to another UNS. Additionally, it is also possible to
forward to another UNS if the requested Call ID is not found in the local number plan (called
multi-site number plan).
NOTE: The Unite CM does not support forwarding to an ESS.
TIP: See also Function Description, Number Planning and Message Routing in Unite, TD
92254GB.
7.2.1
UNS Settings
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Select "UNS" under Other on the Advanced Configuration page.
4
Select one of the following in the Operating mode drop-down list:
•
•
Forwarding - Use if a another number plan is to be used instead of the local
number plan.
Server - Use if only the local number plan is to be used (stand-alone), or if your
system having a multi-site number plan meaning that the UNS can forward a
request to another number plan if the Call ID is not found in the local number plan.
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Prefix - Use if your system having a multi-site number plan. By adding a prefix1 for
each UNS, you can guarantee that each Call ID is unique in the entire multi-site
number plan. NOTE: If you add a prefix for one UNS, all other UNSs in the system must
also have a prefix.
6
Enter the IP address of the UNS that shall receive the requests in the IP address of
forwarding destination UNS text field. NOTE: Leave empty if the UNS shall act as
stand-alone module.
7
Click “Activate”.
Continue and change the User Server settings if the Operating Mode was set to Forwarding.
7.2.2
User Server Settings
If the local number plan (UNS) should not be used, the Unite CM must forward the request to
another User Server that holds the number plan.
NOTE: This setting is only applicable if the Operating Mode is set to Forwarding (see 7.2.1
UNS Settings).
7.3
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “User Server” under Other on the Advanced Configuration page.
4
Enter the IP address of the User Server and click “Activate”. The IP address must be
the same as the IP address entered in IP address of forwarding destination UNS text
field (7.2.1 UNS Settings).
Remote Service Center
A Remote Service Center makes it possible for a system supplier to monitor customer
systems and give the customer instant support remotely if a fault occurs in the system.
Unite CM works as the gateway between Ascom products at a customer site and the Remote
Service Center. Fault information and result from System Survey will then be sent to the
Remote Service Center. Other modules in the system should be set up to send fault
information to Unite CM. The communication between the customer site and the Remote
Service Center will also be monitored. The default time is every 10 minutes.
1.Any characters (max. 10) can be entered.
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If the communication towards Remote Service Center goes down, up to 1000 faults will be
stored locally in Unite CM. When the communication is established again the nontransferred faults will then be transferred to Remote Service Center.
The parameter for blocking repeated faults also affects the faults that are transferred to
Remote Service Center, refer to 4.11.5 Administer Fault Log on page 56.
7.3.1
Set up the Connection to the Remote Service Center
Only the credentials for the service when communicating with the Remote Service Center
need to be entered to get the connection to work. The user name and password are
automatically created when the customer site is created at the Remote Service Center.
Figure 33.
Figure 37. Example of automatically created credentials
7.4
1
Enter User name and Password in the text fields.
2
Click “Activate”.
Remote Management
Through Unite CM, it is possible to establish a remote connection to a customer site. This
makes it possible to configure and maintain sites, independent of distance.
The remote management connection is established via the Remote Management Client
(RMC), which is a Windows based tool. For installation and configuration of the RMC, refer to
Installation and Operation Manual, Remote Management Client, TD 92256GB.
NOTE: Serial port 2 (COM2) on Unite CM is recommended to use for remote management.
To be able to connect remotely, the remote management server in Unite CM has to be
configured. The helptext buttons in the GUI will give you more information about each
parameter setting.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Select “Remote Management” in the menu on the Advanced Configuration page.
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Remote connection
1 Click “Edit” for Remote Connection, to set up the connection parameters.
2 Set up the connection parameters and click “Activate”.
•
Open ports
1 Click “Edit” for Open Ports in the Remote Management Server page, to open any
additional ports that are needed for configuration tools.
This is a secured setting and before it can be activated it must manually be confirmed
by pressing the mode button on the module.
For WinBK, CSM and TIP port 10101 has to be open. To be able to use the Activity Log
Viewer over a remote connection, port 10130 has to be open.
2 Set up the port parameters and click “Activate”.
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Serial port channel
1 Click one of the “NOT USED” links for Serial port channel in the Remote
Management Server page, to set up a new channel.
One serial port channel for each tool, for example WinBK for System 900
configuration, has to be set up. Web based configuration tools do not require serial
port channels.
2 Set up the channel and click “Activate”.
The configuration of the remote management server is described in detail in Function
Description, Remote Management, TD 92257GB.
7.5
Unlock GUI Managed by Unite AM
This option does only appear if the communication between Unite AM and Unite CM has
been lost for more than 60 seconds. The option makes it possible to unlock the GUIs in the
Unite CM that are managed by the Unite AM. If the communication is re-established, the
GUIs in the Unite CM will be locked once again.
7.6
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Select “UniteAM Management” in the menu on the Advanced Configuration page. An
UniteAM Handling dialog window opens.
4
Click "Unlock" to unlock the GUIs in the Unite CM.
Open Access Protocol (OAP)
NOTE: OAPv4 requires an additional license.
This function makes it possible for client applications to communicate with other connected
systems, for example the Cordless Telephone System. The protocol that is used for
communication is called Open Access Protocol (OAP).
The OAP interface is defined by the OA-XML protocol. New services can be added by
importing new OA-XML files, see 7.8 Importing new OA-XML file on page 75.
Refer to Function Description, Open Access Protocol (OAP), TD 92215GB for more
information about the protocol and when it can be used.
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New services can be added by importing new OA-XML files, see 7.8 Importing new OA-XML
file on page 75.
7.6.1
Configuration
The Message Distribution lists for the different interfaces have to be configured to send the
information (i.e. alarms, user data, location etc.) to the OAP Server in Unite CM, in order to
give the client access to the information. The address of the OAP Server is xxx.xxx.xxx.xxx/
OAP where “xxx.xxx.xxx.xxx” is the IP address of the Unite CM running the OAP Server
application (usually internal host 127.0.0.1).
Refer to 15.2.3 DECT Message Distribution on page 116, 17.4 WLAN Message Distribution
on page 123 and 18.2 System 900 Message Distribution on page 125.
7.7
Java Server/GSM
NOTE: Requires an additional license
Open Access Java makes it possible to communicate with an Ascom messaging system, as
well as between an external application and an Ascom messaging system, by using a Java
application. The Java application will run in an embedded environment and act as an
interface between an external system and Ascom systems.
The Java interface is defined by the OA-XML protocol. New services can be added by
importing new OA-XML files, see 7.8 Importing new OA-XML file on page 75.
The Unite CM is at delivery supplied with a preinstalled GSM/SMS application, but other
applications can be developed and executed on the Unite CM, refer to Programming Guide,
Open Java Server (OJS), TD 92230GB.
IMPORTANT:
7.7.1
It is not possible to upload and run a java application on the Unite CM if the
GSM interface is used.
Upload an Application to Unite CM
The application should be uploaded to the Unite CM FTP area.
1
Log on to Unite CM with an FTP client. Note that how to log on can differ between
different FTP clients.1
Default username is “ftpuser” and default password is “changemetoo”.
xxx.xxx.xxx.xxx is the host name.
Examples:
•
•
Windows Explorer: fill in “ftp://username:password@xxx.xxx.xxx.xxx” in the
address field.
Firefox: fill in “ftp://xxx.xxx.xxx.xxx” in the address field and log on with
“username” and “password”.
2
Upload the application to the Unite CM.
3
Restart the Java application from the Unite CM Administration page. The restart is
accessed on http://xxx.xxx.xxx.xxx/apprestart (xxx.xxx.xxx.xxx is the IP address of
the Unite CM). The user ftpuser can be used.
4
Perform a functionality test of the uploaded application.
1.Internet Explorer is not an FTP client so its not possible to copy and move files from Internet Explorer.
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Configuration
The Message Distribution lists for the different interfaces have to be configured to send the
information (i.e. alarms, user data, location etc.) to the Java Server in Unite CM, in order to
give the client access to the information. The address of the Java Server is xxx.xxx.xxx.xxx/
OAJ where “xxx.xxx.xxx.xxx” is the IP address of the Unite CM running the Java Server
application (usually internal host 127.0.0.1).
Refer to 15.2.3 DECT Message Distribution on page 116, 17.4 WLAN Message Distribution
on page 123 and 18.2 System 900 Message Distribution on page 125.
7.8
Importing new OA-XML file
It is possible to import new services, and update existing services, by importing a new OAXML file to the Unite CM. The OA-XML description and OA-XML schema documents will also
be updated when a new file is imported.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Select “OA-XML” in the menu on the Advanced Configuration page. The Import OAXML file opens.
4
Click “Browse” and locate the file.
5
Click “Submit File”.
New services are added to the OAP Interface/Java Server list on the System Information
page. The Protocol version in the list shows the currently installed OA-XML version.
7.9
Logging
Logging information can be stored locally, but can also be distributed to other modules or
applications. The System Activity Log can store “activities” such as messages, alarms, faults,
input/output activities, etc. Activity logging is useful for troubleshooting.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Logging” under Other, in the menu on the Advanced Configuration page.
Figure 34.
Figure 38. The Log settings page.
4
Click “Status Log”, “System Activity Log” or “View Advanced parameters”.
•
•
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Status Log and System Activity Log specifies the destinations for the logs.
In View advanced parameters the time for the error relay to release in case of
status log failure, is set. Here it is also possible to enable the Extended Activity
Log, which means that the start of an activity and any action between the start
and stop, are also sent to the Log Viewer.
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In the selected log page, enter settings.
6
Click “Activate”.
7.10 Time Settings
It is possible to select where to fetch the time from, such as a web browser or a time server.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Settings” under Time, in the menu on the Advanced Configuration page.
Figure 35.
Figure 39. The Time Settings page.
4
5
The following settings can be selected/changed. Some of these parameters can also
be set in the setup wizard:
Settings
Description
Time source:
Where to fetch the time; A-bus, web browser or NTP server
Time server address:
IP address to NTP server
Fault log:
Create fault log for time server faults
Time zone:
Current time zone
Auto DST adjust:
Automatic adjustment for daylight saving time
Date format:
Which date format to use
Date separator:
Which character to use to separate the date fields
Time Format:
Which time format to use
Time push time:
When to update all interfaces within the module
Click “Activate”.
For additional information, see also Installation Guide, Elise3, TD 92679GB.
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7.10.1 Set Time in System 900
The time in Unite CM can also determine the time in System 900.
1
Click the “Setup System 900 time” link in the Time settings window.
2
Select “Yes”.
3
Click “Activate”.
7.10.2 Manual Time setting (if Web browser is Time Source)
If Web browser has been selected as time source, the time must be set manually. Otherwise
this setting shall not be done. The settings can also be set in the setup wizard.
1
Click “Set time” under Time.
Figure 36.
Figure 40. The Set Date and Time page.
2
Enter date and time.
3
Click “Submit time”.
7.11 Network Setting
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on Configuration page.
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Click “Network” under Common in the menu on the Advanced Configuration page.
Figure 37.
Figure 41. The Network page.
The following parameters can be set via the Advanced Configuration page. Some of these
parameters can also be set in the setup wizard.
•
•
•
•
•
•
•
•
•
Require network connection - Controls if the module needs a connection to the network
to start up. This can be useful if you want configure the module before connecting it to a
network.
DHCP - Controls whether static or dynamic IP address shall be assigned to this Elise
module. If DHCP is enabled, only the host name below is applicable.
IP address - This parameter sets the IP address for Unite CM
Default gateway - This parameter sets the IP address to a Gateway on the Local Area
Network (LAN).
Subnet mask - This parameter sets the network mask that is to be used. If this
parameter is set to 0.0.0.0 it means that the Gateway never will be used.
Host name
Domain name - This parameter sets the desired domain name for Unite CM
DNS Server - This parameter sets the IP address to a DNS if one exists. If no DNS Server is
present on the network, set this parameter to 0.0.0.0.
WINS Server - This parameter sets the IP address to a Primary WINS Server if one exists.
If no WINS Server is present on the network, set this parameter to 0.0.0.0.
For additional information, see also Installation Guide, Elise3, TD 92679GB.
7.12 Setting License Number for Unite CM
It is possible to enter the license number via the Advanced Configuration page and the
Setup Wizard. The Unite CM must reboot after the new license number has been entered.
TIP: If you upgrading your Unite CM with a license to increase the number of messaging
users, you do not need to reboot the Unite CM. However, when changing the license via the
Setup Wizard, you must always reboot the Unite CM.
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NOTE: If your Unite CM shall support smart device users, you have to import a smart device
license as described in 7.13 Import Smart Device License Document.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “License” under Common in the menu on the Advanced Configuration page.
4
Enter license number stated on the License certificate as follows:
•
•
In the License field, enter the License Code 01 key
In the License 2 field, enter the License Code 11 key
NOTE: The other license fields are currently not in use.
5
Click “Activate”.
7.13 Import Smart Device License Document
The Unite CM can provide messages to smart device applications that in turn provide the
messages to smart devices. It is possible to add smart device licenses by importing a license
document in the form of a PDF file.
If this is done, the messaging user licenses will not be used for the smart devices since the
smart devices have licenses dedicated just for them. The license document is provided by
your supplier, or can be downloaded from the Extranet.
NOTE: The total number of users in Unite CM — that is, both messaging users and smart
device users — cannot exceed 10 000 users.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Smart Device License” under Common in the menu on the Advanced
Configuration page. An Upload smart device license file dialog window opens.
4
Browse to the PDF file that contains the smart device license.
5
Click "Submit File".
After the license has been imported, you can manage the smart device users by following
the instructions in 4.1 Add Users to Unite CM on page 19.
7.14 Reboot
Unite CM can be rebooted via the Advanced Configuration page.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the left menu in the Configuration page.
3
Click “Reboot” under Common in the menu on the Advanced Configuration page.
4
Click the “Reboot” button.
NOTE: If the Reboot page is reloaded, this will trigger another reboot.
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Central Phonebook Configuration
This chapter describes the configuration of the Central Phonebook. For information about
entering phonebook entries, see 4.6 Configure the Phonebook on page 32.
The Central Phonebook gives the possibility to search for telephone numbers in a local
database or in an LDAP server. If the search is to be forwarded to an LDAP or CMG server, the
parameters need to be configured as described in 8.5 LDAP Parameter Setup on page 82 or
8.6 CMG Parameter Setup on page 84.
NOTE: If an LDAPv3 connection to a central phonebook is used, all settings needed are done
in the setup wizard.
8.1
Technical Specification
The local database has defined limitations while most of the limitations for the LDAP/CMG
server depends on the LDAP/CMG server used, see table below. 1
8.2
Local Database
LDAP/CMG Server
Max. No. of phonebook entries:
500
Server dependent
Max. No. of characters in family name:
20
Server dependent
Max. No. of characters in first name:
20
Server dependent
Max. No. of digits in telephone number:
20
Server dependent
Max. No. of returned entries / request:
25
25
Handsets that can access the phonebook:1
Depends on handset type.
Search result texts
When a request is sent to the phonebook, a text is included in the response that is sent to
the handset. These texts can be customized, for example translated.
1
Click “Configuration” on the start page.
2
In the left menu, click Other > Advanced Configuration on the Configuration page.
1.See also documentation for the handset.
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Click “Phonebook” in the menu on the Advanced Configuration page.
Figure 38.
Figure 42. Central Phonebook Setup
4
Enter the texts that should be included in the search result, see table below for more
information about the different texts and when they are used.
NOTE: This setting does not affect all handset types.
8.3
Default text
Description
Search result:
Included in a successful request before the entries that
matched the request
Sorry, no match:
Sent when there were no match for the sent request.
Unable to reach LDAP
database:
Sent after an unsuccessful query.
Phonebook Settings
It is possible to edit number and address to the phonebook.
Figure 39.
Figure 43. Phonebook Settings
1
Click “Configuration” on the start page.
2
In the left menu, click Other > Advanced Configuration on the Configuration page.
3
Click “Phonebook” in the menu on the Advanced Configuration page.
1
Click the Call ID Setting link.
2
Enter the number to the phonebook in the Call ID text field (default 999999).
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Enter the IP address to the module where the phonebook is located (default
localhost).
4
Click “Activate”.
Select Phonebook Database
Select which database to use for telephone numbers; “Local - 500 Editable”, “Local - 2000
View only”, “LDAP”, or “CMG”.
•
•
•
8.5
If the default local database is selected, continue in chapter 4.6.1 Import Entries to the
Phonebook from a CSV File on page 33, 4.6.2 Export the Phonebook to a CSV File and
4.6.3 Add Entries to the Phonebook.
If LDAP server is selected, continue in chapter 8.5 LDAP Parameter Setup on page 82.
If CMG server is selected, continue in chapter 8.6 CMG Parameter Setup on page 84.
1
Click “Configuration” on the start page
2
Click Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Phonebook” in the menu on the Advanced Configuration page.
4
Select which database to use in the “Database for lookups” drop-down list.
LDAP Parameter Setup
The Lightweight Directory Access Protocol version 3 (LDAPv3) is an application protocol for
querying and modifying directory services running over TCP/IP. Unite CM starts an LDAP
session by connecting to an LDAP server. Unite CM then sends operation requests to the
server and the server sends responses in return.
An LDAP directory is a tree of directory entries and follows the structure below:
•
•
An entry consists of a set of attributes.
An attribute has a name and one or more values.
An entry can look like this:
dn: cn=John Ericson,dc=company,dc=com
cn: John Ericson
givenName: John
sn: Ericson
telephoneNumber: +1 888 555 6789
1
Click the LDAP settings link.
2
Enter the IP or hostname to the LDAP server in the LDAP Server or Proxy Address
field.
3
Enter the port number used by the LDAP server in the Port Number field.
4
Select how to authenticate to the LDAP server in the Authentication Method drop
down list.
NOTE: If the authentication method “SASL/DIGEST-MD5” is selected, the IP address for
primary DNS server must be entered in the DNS server field on the Network setup
page. Otherwise it is not possible to authenticate with the LDAP directory Microsoft
Active Directory 2003.
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5
Enter the user name used for logging on to the LDAP server in the User name field. It
is a good idea to create a new user in the domain with access for the LDAP server.
6
Enter the password used for logging on to the LDAP server in the Password field.
7
Enter the user entries' parent DN in the Search Base DN field.
(The distinguished name for all users common entry.)
8
Enter the name of the attribute that holds the telephone numbers in the Number
attribute field.
9
Select the appropriate option in the Type of Name Attribute(s) drop down list.
The option depends on if the name is stored in a single attribute or if it is split into
two different attributes.
10
Enter name(s) of the attribute(s) containing first name and family name in the Name
Attribute(s) field. If two attributes are used, enter the first name on the first line and
the family name on the second line.
11
Enter an error message to be sent as an answer to a phonebook query that was
unsuccessful, due to no answer from the server, in the Error message field.
8.5.1
•
Examples of Settings
LDAP directory in VoIP Gateway
Figure 40.
Figure 44. Settings for LDAP Directory in the VoIP Gateway
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Active directory 2003
Figure 41.
Figure 45. Settings for Active directory 2003
8.6
CMG Parameter Setup
The CMG is a central management server used for administration and it includes telephone
directory services which can be used by Unite CM.
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Enter the IP address or host name to the server in the CMG Server Address text field.
2
Enter the port number to be used by the CMG server in the Port Number text field.
3
Enter user name and password for logging in to the CMG server, in the User name and
Password text fields.
4
Click “Activate”.
Digit manipulation in the Central Phonebook
When importing telephone numbers, it is sometimes necessary to automatically change the
way a number is written according to preset conditions.
Depending on where a number is situated, Unite CM can alter the number that is returned in
a phonebook query. If, for example, the queried number is situated within the same local
exchange, the telephone number is considered to be an internal number and the number is
stripped from superfluous international prefixes, etc.
Telephone number standards
There are several standardized ways of writing telephone numbers.
The following formats are currently supported:
Format
Comment
+4631559300
E.164 international standard and E.123
(031)-559300
E.123 local number
+46(031)559300
National prefix + national destination code in parentheses
+46(0)31559300
National prefix in parentheses
+46(31)559300
Canonical address format
4631551234
Digits only. Conversion is controlled by setting maximum
lengths of internal and national numbers.
Examples
The following figure shows the elements of a telephone number, +46(31)551234 (in
canonical format), used in the parameter descriptions below.
Figure 42.
46 31 55 1234
Country Code
National
Destination
Code
Extension
PBX
Prefix
Figure 46. Example of how a telephone number is built up from different prefixes and extensions.
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Figure 43.
Figure 47. Example of digit manipulation settings.
The following examples illustrate how digit manipulation works in different queries. The
queries are considered to be done from within +463155xxxx (local exchange), see also
figure 47 above.
•
•
•
•
Example 1: The query is within the same local exchange.
Queried number: 551234
Digit manipulation identifies 55 as the local exchange prefix and strips 55 from the
number.
Resulting number: 1234
Example 2: The query is within the same city (area code), but outside the local exchange.
Queried number: 031612500
Digit manipulation identifies 0 as National Prefix and 31 as National Destination Code,
strips 031 from the number and adds 00 for external line.
Resulting number: 00612500
Example 3: The query is within the same country, but not in the same city.
Queried number: 035158115
Digit manipulation identifies 0 as National Prefix and 35 as National Destination Code
and adds 00 for external line.
Resulting number: 00035158115
Example 4: The query is within another country.
Queried number: +4781530555
Digit manipulation identifies “+47” as an international call, skips the “+” and adds 00
for external line prefix and 00 for international prefix.
Resulting number: 00004781530555
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Example 5: Size of internal number.
Queried number: 1234
Digit manipulation identifies that the number of digits in the telephone number is equal
to the number of digits entered as “maximum size of internal phone numbers”.
Resulting number: 1234
Example 6: Size of global number.
Queried number: 47815305555
Digit manipulation identifies that the number of digits in the telephone number is equal
to the number of digits entered as “minimum size of global phone numbers”, then adds
00 for external line prefix and 00 for international prefix.
Resulting number: 000047815305555
Digit manipulation settings
The parameters for digit manipulation can be set via the Configuration page:
1
Click “Configuration” on the start page
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Phonebook” in the menu on the Advanced Configuration page.
4
Click the “Digit Manipulation settings” link on the Phonebook page.
The following parameters can be configured for digit manipulation:
•
•
•
•
•
•
Digit Manipulation Enabled
The digit manipulation function can be enabled and disabled. If the function is enabled,
the parameters below apply, otherwise they do not apply.
Country Code
The Country Code is the prefix to be used when dialling to a particular country from
another country. The country code is what follows after the + in a telephone number.
The value is used to identify the country code in the number and remove it when it is not
needed.
National Destination Code
The National Destination Code (NDC) is what follows after the country code in a
telephone number.
The value is used to identify the NDC in the telephone number and remove it when it is
not needed.
International Prefix
The International Prefix is used to dial a call from a particular country to another country.
This is followed by the country code for the destination country.
This value is used to replace the + character when an international call is made.
National Prefix
National Prefix is used to make a call within a country from one city to another. The
national prefix is followed by the national destination code for the destination of the call.
This value is used for two purposes:
- To identify the national prefix in the number and remove it when it is not needed.
- To change a number when the destination is another city.
External Line Prefix
External Line Prefix is what needs to be dialled before the number to reach the public
network.
The value is used to change the telephone number if it is identified as an external
number.
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PBX First Prefix
PBX First Prefix is what precedes an internal number to create an external number.
This value is used to compare with the phonebook number to decide whether the
number is internal or external.
PBX Second Prefix
Points out an additional prefix to be handled in the same way as “PBX First prefix”.
Maximum size of internal telephone numbers
Used for numbers that starts with a digit instead of “+” or “(“. If the number is longer
than this value, it is considered to be an external number.
Minimum size of global telephone numbers
Used for numbers that starts with a digit instead of “+” or “(“. If the number is equal to
or longer than this value, it is considered to be a global number.
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Serial Interface In
NOTE: Included in Unite CM Compact license, but an additional license is required for the
Unite CM Enterprise license.
The input serial interface makes it possible to receive pagings from external equipment and
send them to handsets in the system. Note that the handset must be defined as a
messaging user, refer to 4.1 Add Users to Unite CM on page 19.
The serial interface supports the ESPA 4.4.4 protocol and two ESPA dialects; the Ascom
dialect (teleCOURIER) and Ericsson dialect with some limitations. The serial interface also
supports the TAP 1.8 protocol and a simplified protocol called the Ascom Line protocol.
A detailed description of the two ESPA dialects and the Ascom Line protocol can be found in
the document; Protocol, Serial Data Interface S942SI, TD 92088GB.
TAP (Telocator Alphanumeric Protocol) is a paging protocol used to transmit up to a
thousand 7-bit characters to an alphanumeric pager.
For limitations in the three protocols, refer to Appendix J.
Cables for the connections are found in Appendix B: RS232 Connections on page 202.
9.1
Serial Protocol Settings
Basic protocol settings are configured in the Setup Wizard. Detailed and more advanced
settings can be configured from the Advanced Configuration page.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Select “Serial Interface” in the menu on the Advanced Configuration page.
4
Click a link for the protocol you want to use (ESPA, Line protocol or TAP) on the Serial
Interface page.
5
Continue in 9.1.1 ESPA Protocol In, 9.1.2 Ascom Line Protocol or 9.1.3 TAP Protocol in
on page 92.
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ESPA Protocol In
The following settings can be selected/changed:
Settings
Description
Enabled:
Yes/No selection. Default: No
Name:
Description of the channel
Serial port:
Port selection (1,2)
Default: None
Port 2 will be selected when set from the Wizard,
but both ports can be configured here. Note that
only one port at the time can be used.
Bit rate:
Select bit rate. Default: 9600 bits/s.
Mode:
Select mode. Default: 8 Data bits, Even parity
Flow control:
Used for handshaking control. Default: None
ESPA dialect:
Select dialect, with or without an extra Carriage
Return (CR).
Default: TeleCourier extensions (i.e. Ascom dialect)
Control station selection:
Determines which module shall act as control
station. Default: External equipment.
Address of external equipment: Enter address (0 - 9). Default: 1
Address of this module:
Enter address (0 - 9). Default: 2
Default Call ID:
Number to call if not specified in the external
equipment. Default: 000
IP Address of Event Handler:
A paging received via this serial interface will
override the number plan and be sent directly to the
Event Handler specified here.
Default display message:
Message to display if not specified in the external
equipment. Default: BLANK
Default message priority:
Priority if not specified in the external equipment.
Default: 7 (Normal)
Default beep code:
Beep code if not specified in the external equipment.
Default: 2 beeps.
Default method for ack.:
Select how the paging shall be acknowledged if not
specified by the external equipment.
Default: No Ack.
Default urgency:
Urgency if not specified in the external equipment.
Default: Normal.
Transmission delay (x10 ms):
How long to wait before transmission to external
equipment. Default: 30 milliseconds
Identical pagings treatment:
How to handle identical pagings.
Default: Not accepted.
Running number
to ext equipment:
Timeout mode:
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If running number shall be sent or not. Default: No
Determines when to start timeout mode i.e. remove
paging from queue. Default: after “Call Terminated“
call status.
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Timeout mode TTL (seconds):
Determines the time for timeout mode i.e. during
this time the paging remains in the queue after the
“Timeout mode“ has started. Default: 5 seconds.
Manual Ack type:
Dependent on if the external equipment supports
negative acknowledge. Default: Positive and
Negative manual acknowledge.
Manual Ack TTL (minutes):
How long a paging with manual acknowledge
remains in the queue after transmission of Call
Terminated call status. Default: 5 minutes.
Message Ref. ID TTL (minutes): How long a Message Reference ID remains in queue.
Only valid for Ascom dialect.
Default: 5 minutes.
Interactive Message Option Text
for Callback number:
Defines text that will be added to call digits sent
from external equipment. The text and the number
Note: For this setting to have to call, is received as an option in the receiving
effect, Interactive messaging
handset. The call digits are dialled when the user
(IM) must be supported by the selects the option.
handset.
Max 40 characters.
Note: Overrides Message Ref. ID TTL. Leave empty if
data identifier 9 is used for message reference.
Return Status Information:
Supervision time for
communication (seconds):
ASCII conversion table:
2
9.1.2
1
Defines if status information for ongoing pagings
shall be sent back to external equipment.
Set to “No“ if external equipment have problems
handling status information.
Default: Yes.
Defines the time before lost communication with
external equipment will be considered as a fault and
sent as a Status log. If set to “0“ no supervision is
done.
Max 3600 seconds
Default: 0
Makes it possible to convert display message
characters.
Click “Activate”.
Ascom Line Protocol
The following settings can be selected/changed:
Settings
Description
Enabled:
Yes/No selection. Default: No
Name:
Description of the channel
Serial port:
Port selection (1,2)
Default: None
Port 2 will be selected when set from the Wizard,
but both ports can be configured here. Note that
only one port at the time can be used.
Bit rate:
Select bit rate.
Default: 9600 bits/s
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Mode:
Select mode.
Default: 8 Data bits, Even parity
Flow control:
Used for handshaking control. Default: None
Default Call ID:
Number to call if not specified in the external
equipment. Default: 000
IP Address of Event Handler:
A paging received via this serial interface will
override the number plan and be sent directly to the
Event Handler specified here.
Default display message:
Message to display if not specified in the external
equipment. Default: BLANK
Default message priority:
Priority if not specified in the external equipment.
Default: 7 (Normal)
Default beep code:
Beep code if not specified in the external equipment.
Default: 2 beeps
Transmission delay (x10 ms):
How long to wait before transmission to external
equipment. Default: 30 milliseconds
Status to ext equipment:
If status characters ACK/NAK shall be sent on
protocol level to external equipment.
Default: Yes
Start character :
Start character for the message.
Default: < (3C Hex)
End character:
End character for the message.
Default: > (3E Hex)
Record separator character:
Record separator character for the message.
Default: / (2F Hex)
ACK character:
Character for positive acknowledge of the message
on protocol level. Default: A (41 Hex)
NAK character:
Character for negative acknowledge of the message
on protocol level. Default: N (4E Hex)
ASCII conversion table:
Makes it possible to convert display message
characters.
Click “Activate”.
TAP Protocol in
The following settings can be selected/changed:
Settings
Description
Enabled:
Yes/No selection. Default: No
Name:
Description of the channel
Serial port:
Port selection (1,2)
Default: None
Port 2 will be selected when set from the Wizard,
but both ports can be configured here. Note that
only one port at the time can be used.
Bit rate:
Select bit rate.
Default: 9600 bits/s
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Mode:
Select mode.
Default: 8 Data bits, Even parity
Flow control:
Used for handshaking control. Default: None
Default Call ID:
Number to call if not specified in the external
equipment. Default: 000
IP Address of Event Handler:
A paging received via this serial interface will
override the number plan and be sent directly to the
Event Handler specified here.
Default display message:
Message to display if not specified in the external
equipment. Default: BLANK
Default message priority:
Priority if not specified in the external equipment.
Default: 7 (Normal)
Default beep code:
Beep code if not specified in the external equipment.
Default: 2 beeps
Default urgency:
If set to High “Stand-by“ mode in receiver is broken
through.
Default: Normal.
Transmission delay (x10 ms):
(Advanced)
How long to wait before transmission to receiver.
Default: 30 milliseconds
Enable checksum validation:
(Advanced)
Set to “No“ if, for example, external equipment. uses
an algorithm that differ from the 7-bit value used in
TAP.
Default: Yes
Delay time before a log on
timeout occurs:
(Advanced)
How long to wait before disconnecting the external
equipment.
Valid values: 0-127 where 0 means 'Not enabled'.
Default 8 seconds
Delay time before a block
timeout occurs:
(Advanced)
How long this module shall wait before hanging up.
Valid values: 0-127 where 0 means 'Not enabled'.
Default 4 seconds.
Numbers of allowed times to
log on:
(Advanced)
How many log on attempts from external
equipment shall be permitted.
Valid values: 1-127.
Default 3 tries.
Numbers of allowed checksum How many checksum failures from external
equipment shall be permitted.
failures:
Valid values: 1-127.
(Advanced)
Default 3 tries.
2
Numbers of allowed timeouts:
How many timeouts shall be permitted.
Valid values: 1-127.
Default 3 timeouts.
ASCII conversion table:
Makes it possible to convert display message
characters.
Click “Activate”.
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Serial Interface Out
NOTE: Requires an additional license, see 1.1 Licenses for Unite CM on page 1.
The output serial interface makes it possible to send messages to external paging systems.
The output serial interface supports the ESPA 4.4.4 protocol and the TAP 1.8 protocol.
A description of cables for the connections are found in Appendix B: RS232 Connections on
page 202.
10.1 Output Serial Protocol Settings
Settings are configured from the Advanced Configuration page.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click a link for the protocol you want to use (ESPA Out or TAP Out) in the menu on the
Advanced Configuration page.
4
Continue in 10.1.1 ESPA Protocol Out or 10.1.2 TAP Protocol Out.
10.1.1 ESPA Protocol Out
The following settings can be selected/changed:
Serial Communication
The parameters that can be set in the ESPA Serial Communication Settings page are:
Settings
Description
Enabled:
The communication can be enabled or disabled. If
disabled, the serial port is free to use for other
purposes. Default: No.
Serial port:
Port selection (1,2): Default: 2.
Baud Rate:
Select Baud rate. Default: 9600 bits/s.
Data Bits:
Number of data bits for this serial communication.
Default: 8.
Stop Bits:
Number of stop bits for this serial communication.
Default: 1.
Parity:
Parity to be used for this serial communication.
Default: Even.
Hardware Flow Control:
Enables or disables hardware flow control. Default:
Disabled.
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ESPA Protocol
The parameters that can be set in the ESPA Protocol Settings page are:
Settings
Description
Station Address of this
Interface:
The address that Unite CM has on the ESPA bus.
Default: 1.
External Station Address:
The address that the remote device has on the ESPA
bus. Default: 2.
This Interface is the Control
Station:
Select whether Unite CM is the ESPA bus master.
Default: Yes.
Extra Carriage Return:
Select whether to add an extra carriage return.
Default: No.
Polling During Idle Periods:
Only used if the device is the control station.
The remote device has to be polled before it is
allowed to send data. Normally polling is done
continuously, but some devices cannot handle this.
If the remote device cannot handle it, set this option
to 'No'. Do not set this parameter to 'No' if the
“Status Mode” parameter is set to “Automatic”.
Default: Yes.
Status Mode:
Most ESPA devices will reply with status messages
automatically. If the remote device does not
automatically send status messages, this parameter
should be set to “Request”. Do not set this
parameter to “Automatic” if “Polling During Idle
Periods” is set to “No”. Default: Automatic.
Delay Period for Retry:
(0 - 10 000 ms)
If the remote device cannot accept a message, there
is a delay period before retrying to transmit the
message. Default: 1 000 ms.
Max. Number of Active Pagings: Sets the maximum number of pagings that will be
put in the queue of the remote device. Some devices
may not be able to handle too many pagings
simultaneously which might result in lost status
responses. Default: 1.
ESPA Message Creation
The parameters that can be set in the ESPA Message Creation Settings page are:
Settings
Description
Number of digits in Call
Address:
The number of digits that a pager call number has in
the ESPA system. Default: 3.
Usage of Number of Digits:
Select what to do when the destination address of a
message does not comply with the “Number of digits
in Call Address” parameter. Default: “Log warning”.
Number of Transmissions:
The number of transmissions is a value that is
transferred to the remote ESPA device. It indicates
how many times the remote device will transmit the
message to its destination. Default: 2.
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Test Source for Message:
Normally the Unite paging subject will be used to
create the text for the ESPA paging. In some cases, it
might be desirable to use the body of the message or
a combination of both. In that case, the body has to
contain proper information. Default: “Unite Paging
Subject”.
Subject/Body Separation:
When “Unite Paging Subject+Body” is selected for the
message text source, this option selects how to
separate the subject and body. Default: “CR + LF”.
Miscellaneous
The parameters that can be set in the ESPA Miscellaneous Settings page are:
Settings
Description
Use Call Status Info Time-out: If this parameter is set to 'Yes', the status of a call is
assumed to be 'paged' after a specified time-out.
Default: “Yes”.
Call Status Info Time-out:
(0 - 1 000 s)
If the 'Use Call Status Info Time-out' parameter is set to
'Yes', this parameter specifies the timeout before
assuming that the status of a call is 'paged'. Default:
30 s.
Character Code Conversion
The parameters that can be set in the ESPA Character Coding page are:
Settings
Description
Characters 0..255:
These fields specify the value of the byte that will be
transmitted on the ESPA bus for ISO8859-1 characters.
Accepted values are 0-255 with the exception of ESPA
control characters. Please note that values above 127
do not comply with the ESPA standard and may cause
problems with some ESPA devices.
10.1.2 TAP Protocol Out
The following settings can be selected or changed in the TAP Out page:
Settings
Description
Enabled:
The TAP configuration can be enabled or disabled. If
disabled, the serial port is free to use for other
purposes. Default: No.
Name:
Enter a name for the channel.
Serial port:
Port selection (None,1,2): Default: None.
Bitrate:
Select bitrate. Default: 9600 bits/s.
Mode:
Communication mode to use. Default: 8 Data bits, Even
parity.
Flow control:
Decides whether flow control shall be used. Default:
“None”.
ASCII conversion table:
This table makes it possible to set up a transformation
of display message characters.
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ASCII Interface
Requires an additional license.
Unte CM has an Ascii interface which makes it possible to interpret alarm and messages
from different systems, receive messages via serial ports and enable access to external
servers over HTTP. The received data can then be sent to a Unite destination, default the
Event Handler in Unite CM.
Received data can also be monitored in Unite CM, see 11.2 Data Monitor on page 100.
11.1 Syntax for ASCII Code Translation
To enter control characters, the Start/Stop string in the TCP Server parameter can be used.
The Serial Communication parameter is entered with Ascii code - syntax. A decimal number
is written between a backslash and a semicolon, which will then be translated into its
character. For example syntax: \4; (= EOT), \6; (=ACK), \28; (= FS), etc.
An ASCII-table for numbers and characters is found in the, Appendix C: ASCII-table on page
37.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the left menu in the Configuration page.
3
Click “ASCII” in the menu on the Advanced Configuration page.
4
Click “Edit” and specify application to receive data.
5
Enter “IP address/Service” in the Destination Address text field and click “Activate”.
6
Configure the channel(s)/connection(s) you want to receive data from external
systems. See below.
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11.1.1 TCP
1 Click a “NOT USED” link and configure following TCP parameters:
Setting
Description
Name:
Enter a name for this port
TCP Port:
Enter port to receive data on
Input Start/Stop
character string:
Is entered with a syntax code, see 11.1 Syntax for ASCII
Code Translation on page 97.
Output Start/Stop
character string:
Is entered with a syntax code, see 11.1 Syntax for ASCII
Code Translation on page 97.
End of Session as
delimiter:
Disabled as default
Restart data capture on Decides if the data capture shall restart when a start
receiving Start Word: character/word is encountered.
Maximum Clients:
Amount of clients that can be connected at the same time.
Close connections
initiated by this
module:
Decides if the connection shall be closed or stay open until
the server shuts down, after data has been sent. Set to “No”
if a reply is expected.
Responses to unknown Decides what to do when replying to no longer existing
connection:
connections. “Create new” will use the supplied IP address
and port. “Use existing” will use an existing connection to
that IP address and port. If no such connection exists a new
connection will be created.
Character encoding of
external data:
Defines how external data shall be interpreted.
Internal data format:
Defines how data is formatted when sent to Unite.
Message to Unite when The message defined here is sent before any data is received
new connection is
on the new connection.
established:
Message to Unite when The message defined here is sent after all other data has
been sent.
connection is
disconnected:
Message from Unite to When the message defined here is received it will close the
disconnect connection: connection.
2 Click “Activate”.
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11.1.2 UDP
1 Click a “NOT USED” link and configure following UDP parameters:
Settings
Description
Name:
Enter a name for this port
UDP Port:
Enter port to receive data on
Character encoding of
external data:
Defines how external data shall be interpreted.
Internal data format:
Defines how data is formatted when sent to Unite.
Remote IP address:
(1-5)
Specify IP address(es) to accept data from. If left empty all
addresses will be accepted.
2 Click “Activate”.
11.1.3 Serial ports
1 Click a “NOT USED” link and configure following Serial port parameters
Settings
Description
Name:
Enter a name for this port
Serial port:
Select port
Input Start/Stop
character string:
Input Start/Stop
character string:
Is entered with a syntax code, see 11.1 Syntax for ASCII
Code Translation on page 97.
Is entered with a syntax code, see 11.1 Syntax for ASCII
Code Translation on page 97.
Baud rate:
Select baud rate used by the connected module
Data Bits:
Select data bits used by the connected module
Stop Bits:
Select number of stop bits used by the connected module
Parity:
Select parity used by the connected module
RTS:
Select how to handle the RTS signal
Restart data capture on
receiving Start Word:
Defines if the data capture shall restart when a start
character/word is encountered.
Character encoding of
external data:
Defines how external data shall be interpreted.
Internal data format:
Defines how data is formatted when sent to Unite.
2 Click “Activate”.
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11.1.4 HTTP client
1 Click a “NOT USED” link and configure following HTTP client parameters
HTTP Client settings
Description
Click on an HTTP client connection to set the parameters, always use the first in the
list. The following parameters can be set up:
Name:
Descriptive name for the HTTP server. Only used in the GUI.
User name:
Defines the name for authentication. Should correspond to
the user name for the HTTP server.
User password:
Defines the password for authentication. Should correspond
to the password for the HTTP server.
Request timeout:
The time set here must correspond to the time set in other
Unite modules and the HTTP timeout in Event Handler.
Additional http header: Header that will be added when connecting to the HTTP
server.
2 Click “Activate”.
11.2 Data Monitor
This is used to monitor data received by the ASCII input.
1
Click “Configuration” on the start page.
2
Select Other > Data Monitor in the menu on the Configuration page.
3
Select Input in the drop-down list.
4
Select “Show raw data” or “Show parsed data”.
5
Click “Get Data”. Information of received data will be shown in the field below.
It is possible make a TCP connection to port 10129 on Unite CM. In real-time you can get the
same data that has been presented on this page by sending some commands on the TCP
connection.
Commands to use:
•
type [raw | message | all]
type - what type of data to get.
raw - will look on what is coming in to the module.
message - will look at the content of the message.
all - will look in both raw and message.
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source [realtime | cache]
realtime - is in the beginning empty but will be filled up as data is received.
cache - stored data.
channel [name] - what input to look at.
start - gets data and shows what next to do if some steps are missing.
stop - stop get data.
list - lists the available channels.
help - shows a list of available commands.
The way to write is to enter the command, all lines ends with carriage return. Space is
used to separate the command from the data.
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Text Displays
NOTE: License is required, see 1.1 Licenses for Unite CM on page 1.
NOTE: Each Unite CM module can control up to 50 corridor displays. Add another Unite CM
module to the system in order to extend the system with 50 more corridor displays.
The text displays feature makes it possible to send messages to external displays, such as
corridor displays, LED signs etc. The external displays must support the Adaptive Display
EZ-95 protocol when using Adaptive displays or the Elen display protocol when using NICD
and teleCARE displays. Up to 30 messages can be cycled in a text display and the messages
are sorted and removed, first by comparing priority and second by comparing the age.
The text display device must be added as a user in Unite CM with the number tied to the
Text Displays category.
12.1 Text Display Settings
If text displays shall be used, it must be configured as a connected messaging system in the
Setup Wizard. Detailed settings are configured from the Advanced Configuration page.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Select “Text Displays” under Output Interfaces, in the menu on the Advanced
Configuration page. The Text Displays configuration page opens.
4
The parameters that can be set in the Text Displays page are:
Settings
Description
General settings
Message display time:
Default time for the message to be displayed if
there is a new message in the message queue. Can
be overridden by a display time set for an individual
text display.
Number of stored messages:
Number of messages that can be stored and cycled
on each display.
Default TTL:
Default time for the message to be stored if not
specified in the message.
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Default display type:
The display type selected here will be used as
default display type when adding text displays. This
can be overridden individually for each display.
Empty message:
Specifies what will be displayed if no messages are
stored. How to set the current time (12 or 24 hour
clock) as empty message is described in the
helptext.
Message refresh time
(seconds):
Forces the display to refresh even if the message
has not changed.
Default: “70” (disabled by “0”)
NOTE: Only applicable for
Adaptive/NICD displays.
Priority x colour:
(x = priority 1 to 9)
The message priority can be visible in the text
display with different colors (Red, Green, Yellow).
Default: “Red” for priority 1-3, “Yellow” for priority
4-6 and “Green” for priority 7-9
Buzzer off period:
Specifies the times of the day when a display’s
buzzer will be muted. The Buzzer off period consists
of a start time and an end time written in the
following format: hh:mm-hh:mm (no spaces are
allowed in the text string).
NOTE: Only applicable for
teleCARE displays.
Example:
00:00-00:00; the buzzer is always muted.
Empty field (default); the buzzer is never muted.
NOTE: Do not enter overlapping time periods.
These settings are valid for all the defined displays,
but can be overridden individually for each display.
Text Display settings
ID:
The identity set here is used as the call number
when messages are sent to this text display
(max 30 characters).
IP address:
The display’s IP address.
IP port:
The IP port used for communication with the text
display.
Default: “3001”
NOTE: Default port used by teleCARE display is
"2301".
Text display type:
Defines the display type of the connected display.
Default: use display type as set under general
settings
Adaptive: for use with Adaptive display.
NICD: for use with Elen display
teleCARE: for use with Elen display (teleCARE)
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Display width (characters):
Defines number of characters (1 - 100) to be shown
in the text display. Longer messages will be
truncated.
Default: “16”
Message display time:
Time for a message to be displayed if there is a new
message in the message queue.
If a time is specified here it overrides the Message
display time specified in general settings. Choose
default if the general setting shall be used.
Default: “Default”
Buzzer options:
Defines how the buzzer operates during display of
messages.
NOTE: Only applicable for
teleCARE displays.
Off - Buzzer is switched off (Default)
New calls only - Buzzer sounds when new call is
displayed.
Every time - Buzzer sounds for every displayed
message.
Every 5th time - Buzzer sounds for every 5th
displayed message.
Display mode:
Defines how messages is displayed.
NOTE: Only applicable for
teleCARE displays.
Scrolling display - The message is scrolled onto the
display from the bottom.
NOTE: When there is only 1 active message the
display will not scroll.
Constant display - The message is shown directly. At
the end of the display time the display is blanked for
300 ms before the next message is shown.
Default: Scrolling.
Buzzer off period:
NOTE: Only applicable for
teleCARE displays.
Specifies the times of the day when a display’s
buzzer will be muted. The Buzzer off period consists
of a start time and an end time written in the
following format: hh:mm-hh:mm (no spaces are
allowed in the text string).
Example:
00:00-00:00; the buzzer is always muted.
Empty field (default); the buzzer is never muted.
NOTE: Do not enter overlapping time periods.
If the field(s) is empty, the corresponding settings
located under General setting will used.
5
Click “Activate”.
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SMS via GSM Modem
NOTE: Requires an additional license
IMPORTANT:
The GSM interface on the Unite CM consists of a java application. This means
that it is not possible to upload and run an additional java application on the
Unite CM if the GSM interface is used.
It is possible to send SMS from Unite CM to GSM phones and to send SMS between GSM
phones and handsets in the system. This option is very useful for diversion purposes.
A GSM modem is required and the GSM phone must be added as a user in Unite CM with the
number tied to the GSM category.
Figure 44.
Web based application
Call ID
Destination address
7121
7121
DECT
7122
7122
DECT
7123
7123
DECT
5123
+467051234562
categories
GSM
+46705123456
NET
YES
NO
C
?
2
3
4
5
6
7
8
9
*
0
#
1
GSM
Modem
Unite
Connectivity
Manager
LAN
7121
712
2
7123
main
PBX
Radio
Exchange
Figure 48. SMS via GSM modem.
13.1 Add GSM User
NOTE: If you use a SIM with a PIN code, either remove the code before placing the SIM in the
GSM modem or change the pinCode.txt on the FTP area on Unite CM.
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Log on to Unite CM with an FTP client. Note that how to log on can differ between
different FTP clients.1
Default username is “ftpuser” and default password is “changemetoo”.
xxx.xxx.xxx.xxx is the host name.
Examples:
•
•
2
Windows Explorer: fill in “ftp://username:password@xxx.xxx.xxx.xxx” in the
address field.
Firefox: fill in “ftp://xxx.xxx.xxx.xxx” in the address field and log on with
“username” and “password”.
Download the following files located in the client folder:
•
•
pinCode.txt
Parameters.txt
3
Enter your PIN code in pinCode.txt
4
Set the baud rate used by Unite CM by editing Parameters.txt
5
Upload the changed files.
6
Restart the module.
Now we assume the following:
•
•
the GSM modem is connected to serial port 1 (COM1) on Unite CM.
Unite CM has license for GSM modem interface and the GSM check box is selected as
Connected Messaging System in the setup wizard during the setup.
1
Click “Users & Groups” on the start page.
2
Select Messaging > Users and click “Add”.
3
Enter the name and a Call ID. The Call ID can be any number or a text.
4
Enter the GSM phone number in the Number/Address text field.
5
Select “Java Server/GSM” in the Category drop-down list.
6
Click “Save”.
13.2 Send Message from Unite CM to GSM User
Sending a message to the GSM phone (with the possibility to accept or reject the message)
is done the same way as to handsets in the system, see 19.1 Create and Send Messages via
the Messaging Tool on page 126 or 19.2 Create and Send Messages via NetPage on page
127.
1.Internet Explorer is not an FTP client so its not possible to copy and move files from Internet Explorer.
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13.3 Send SMS from GSM Phone to a Handset in the System
The SMS must have a hash “#” in front of the handset No. and a space between the No. and
the message, for example: #7121 Hi Kriss, how are you, where 7121 is the handset number.
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SMTP Mail Interface
NOTE: Requires an additional license.
Unte CM can receive e-mails from any application capable of sending SMTP e-mails, and
forward them as messages to handsets in the system. Acknowledgement and delivery
reports can also be sent back to origin sender.
Requirements
•
•
•
User dependant filters and redirect of e-mails must be set up in the user’s mail client, if
e-mail notification is wanted.
The company mail server must be set up to allow sending e-mails to Unite CM. This
includes relaying and possibly firewall configuration (Contact your local IT department).
The company mail server must be set up to allow relaying to be able to send messages
from the Ascom Messaging System to e-mails. (Contact your local IT department).
14.1 Considerations for Local IT Department
Depending on the application, the local IT department must be involved regarding settings
for the mail server, e-mail client, Unite CM, firewall and DNS (domain name server).
Receiving e-mails from Corporate Mail Server
•
•
•
•
The mail server must know that Unite CM exists and be able to send e-mails to Unite CM.
Relaying to Unite CM must be allowed and the IP address must be known.
If the firewall is situated between the mail server and Unite CM, it must be configured to
enable SMTP between the mail server and Unite CM.
An mx-record for the Unite CM host has to be set up in the DNS like
unitecm.company.com
The E-mail client must set up the rule “redirect” of e-mails for E-mail notification.
Sending e-mails directly to Unite CM
•
The local IT Department should only be required to supply the IP address and the host
name of Unite CM and, if needed, enabling communication through the firewall.
Transfer a reply from a handset as e-mail / Create an e-mail based on an Event
•
•
The mail server must allow sending e-mails from Unite CM. This requires relaying from
Unite CM.
If the firewall is situated between the mail server and Unite CM, it must be configured to
enable SMTP between the mail server and Unite CM through the firewall.
14.2 Mail Addressing Options
It is possible to set certain properties for the message by adding a pseudo protocol in the
destination mail address. The following properties can be set:
•
•
•
•
Beep code
Message priority
Request for manual acknowledge (positive and negative)
Request for user response data
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The format for the protocol is:
<call number>.b<beep code>.p<priority>.a<answer type>
The call number is the identity of the handset, for example 9420. The beep code, priority
and answer type can be set as described below:.
Beep code (.b)
Priority (.p)
Answer type (.a)
0 (silent)
-
0 (no answer=default)
1 (default)
1 (highest)
2
2
3
3
4
4
5
5
6
6
7(siren)
7 (default)
1
1 (manual acknowledge)2
2 (user response data)3
8
9 (lowest)
1
Priority 1 must be restricted to handle very high alerts like fire alarm or cardiac alarm.
Frequent use of this priority level might have severe impact on your Messaging system.
2 The user will have the alternative to either accept or reject the message from the handset.
The subject of the returned e-mail is set to “User acknowledge” and the body contains the
string “Accepted” or “Rejected”, according to parameter text entered, see 14.2.2 SMTP
Output Interface (send reply message as e-mail) on page 111.
3
The user response data option will result in an interactive message (not supported by all
equipment) with the possibility to reply to the original sender. When selected, the user can
input arbitrary text as a reply. The subject of the returned e-mail is set to “User response”,
according to the parameter text entered, see 14.2.2 SMTP Output Interface (send reply
message as e-mail) on page 111. The body will contain the entered data.
Examples of the Mail address Option:
Example 1:
9746.b2.p3.a1@unitecm.company.com
This will result in a message to the call number 9746, with beep code 2, priority 3 and a
request for manual acknowledge.
If any properties are left out default values will be used.
Example 2:
9746.a2@unitecm.company.com
This means that the receiver alias number is 9746, beep code is by default set to 1 and the
priority is by default set to 7. User response data is requested.
14.2.1 SMTP Input Interface (receive e-mail as message)
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
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3
Click “SMTP” under Input Interfaces, in the menu on the Advanced Configuration
page.
4
The following settings can be selected/changed:
Settings
Description
Message max length:
Max. numbers of characters to be forwarded to the
handset. Overflow is truncated.
Subject max length:
Max. numbers of subject characters to be forwarded
to the handset.
Body max length:
Max. numbers of body characters to be forwarded
to the handset.
Call ID range - Lower limit:
Lower limit for the allowed Call ID range.
Call ID range - Upper limit:
Upper limit for the allowed Call ID range.
Beep code:
Characteristic of the beep.
Priority:
The message priority. A low number means high
priority. 7 = normal paging.
Text forwarded to pager:
What part(s) of the e-mail that shall be forwarded
to the handset can be specified.
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Introductory text in message:
Text in front of the forwarded e-mail (note: the
characters are included in max. message length)
Response option text:
Text in messages with response option.
Allowed IP addresses:
If e-mail shall be accepted from specific mail servers
/ clients only, the IP addresses must be specified
here.
Allowed mail senders:
If e-mail shall be accepted from specific sender
addresses only, the e-mail addresses must be
specified here.
Click “Activate”.
14.2.2 SMTP Output Interface (send reply message as e-mail)
Subject text and body text in acknowledgement and delivery reports back to origin sender
can be modified.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “SMTP” under Output Interfaces, in the menu on the Advanced Configuration
page.
4
The following settings can be selected/changed:
Settings
Description
Mail subject when user sends
positive/negative
acknowledgement:
Subject text in acknowledgement sent to origin
sender.
Mail body when user sends
positive acknowledge:
Body text in positive acknowledgement sent to
origin sender.
Mail body when user sends
negative acknowledge:
Body text in negative acknowledgement sent to
origin sender.
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Mail subject when user sends
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Subject text in interactive message reply sent to
origin sender.
Length of subject copied to the Number of characters copied from subject into the
subject of reply:
reply subject.
Mail subject prefix for delivery Prefix text for delivery reports back to origin sender.
report:
5
Mail body for successful
delivery report:
Text sent back to origin sender when message
delivery was successful.
Mail body for failed delivery
report:
Text sent back to origin sender if message delivery
failed.
Send delivery report on:
Specifies when a delivery report shall be sent.
Click “Activate”.
NOTE: If the IP address to the company Mail Server has not been defined it must be set now.
A link to the “Mail Server” setting is found on the Message page. The mail server
address can also be set in the wizard or from the Advanced Configuration page.
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DECT Interface
It is recommended to configure the carrier system interfaces from the Wizard, but it can also
be done from the Advanced Configuration page.
This chapter describes configuration from the Advanced Configuration page, for some
carrier systems. It does not include all supported carrier systems.
15.1 DECT Phone System
15.1.1 Alcatel OmniPCX Enterprise
Communication with the Alcatel OmniPCX Enterprise is done over the LAN. To be able to
receive alarms and user data from handsets in the system, a CMP board has to be installed in
the OmniPCX Enterprise. For configuration of the Alcatel OmniPCX Enterprise and installation
and configuration of the CMP board, see separate documentation from the vendor.
15.1.2 Ericsson BusinessPhone, DCT1800-GAP, DCT1800-S and DCT1900
For configuration of the DECT Phone System, see separate documentation from the vendor.
1
Connect the delivered cable to the serial port 1 (COM1) port on Unite CM.
2
Connect the cable to the I/O port on the IC-CU2 board on the DECT Phone System.
See Appendix B, for a description of the cable.
15.1.3 MX-ONE/MD110, Enterprise Mobility Node, Ascotel IntelliGate, MD Evoluition
Communication with the DECT Phone System is done over the LAN. For configuration of the
DECT Phone System, see separate documentation from the vendor.
15.1.4 IP-DECT
DECT IP Address
Unite
Connectivity Secondary DECT IP Address
45.
Figure
Manager
IP-DECT Master
IP-DECT Master
Figure 49. Redundancy achieved by connecting Unite CM to two IP-DECT base stations and setting
primary and secondary IP addresses.
Unite CM can communicate with the IP-DECT system over a LAN.
It is possible to set an address to a secondary IP-DECT master which is used as a redundancy
backup. The secondary IP Address is used if the connection to the primary IP Address is lost.
If the secondary IP Address is lost, Unite CM will try to use the primary IP Address.
To do IP-DECT IP address settings, do as follows:
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Restart Unite CM (not needed if configured from the Wizard).
4
Select “IP-DECT” in the menu on the Advanced Configuration page.
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Continue in A) IP-DECT system with a Single Master or B) IP-DECT system with
Multiple Masters below.
A) IP-DECT system with a Single Master
1 Enter the IP address to the DECT system
2 Enter a secondary IP address if two DECT system are used for redundancy
purposes, enter the IP address to the secondary DECT system in the Secondary
DECT IP Address text field.
B) IP-DECT system with Multiple Masters
Multiple DECT interfaces are used for connections to an IP-DECT multi-master system
with a common PBX number plan.
NOTE: All numbers in the system must be unique, i.e. a number for a user in one system
cannot be the same as a number for a user in another system.
1 If not already set via the wizard, click the Multiple Locations link, select “Yes” and
reboot the module.
2 Select IP-DECT in the menu and click a “NOT USED” link.
3 Enter a name for the DECT interface.
4 Enter the Master IP address.
5 Enter the Standby Master IP address if a secondary Master is used as a backup.
6 Configure desired number of interfaces. Up to 20 DECT interfaces can be set up.
The relative order when entering the IP-DECT Masters makes no difference.
7 If data shall be encrypted for multiple IP-DECT locations, click the Encrypt data link
and select “Yes”.
Every configured connection is supervised every 60 seconds. If the supervision fails the
connection is handled as lost and a persistent fault is generated. After solving a problem
with a lost connection, it can take up to one minute before the connection over the DECT
interface is restored. During that time the connection is considered lost and no messages
will be sent to that specific connection.
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15.2 DECT Interface settings
The DECT Interface controls the messaging flow between the Cordless Telephone System
and other system modules, for example UNITE compliant modules and System 900 modules.
15.2.1 General Settings
To find DECT General Settings, do as follows:
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “General Settings” in the menu on the Advanced Configuration page.
•
Call Diversion Display Text
When this parameter is enabled, the text specified is added to the display message when
a call diversion takes place. The original Call ID can be included in the parameter text by
writing a % character where the Call ID shall be inserted.
Advanced parameters include:
•
•
•
•
•
Extended Activity Log
In addition to when a Unite block is delivered to a handset, activity log information is
also sent to the Log Viewer when the block is received by the DECT interface. The extra
information can only be displayed in Log Viewers that are updated continuously and if
activity logs are configured in Unite CM. This function should be used with care as it
generates heavier network load. For more information about extended activity logs, see
Function Description, Activity Logging in Unite, TD 92341GB.
Set time in DECT?
It is possible to set the time in DECT when the parameter is set to “Yes”. It is only
possible when DCT1800-GAP systems with CPU2 software is used. If the parameter is set
to “Yes”, Unite CM sets the time in DECT on startup and on each day at the time set by
the Time push time parameter.
Priority Conversion
Used to convert messaging priorities; Alarm, High, Normal and Low. This conversion is
normally only used for compatibility with some PWT handsets and should never be
enabled unless you are absolutely sure.
IM update status handling
No of included 9dLD locations
Only valid in combination with Ascom messaging system.
15.2.2 System Dependent Settings
Which parameters that can be changed is dependent on the DECT Phone System that Unite
CM is connected to.
BusinessPhone, DCT1800-GAP, DCT1800-S, DCT1900, MD Evolution and
Enterprise Mobility Node
There are no system dependent features for these systems.
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MX-ONE/MD110, Ascotel IntelliGate, and OmniPCX Enterprise
•
•
IP address
Since the MX-ONE/MD110, Ascotel IntelliGate and MD Evolution is connected over the
LAN, the IP address of the MX-ONE/MD110, Ascotel IntelliGate or MD Evolution has to be
entered.
Port Numbers
- Unite CM always uses port 1814 for communication with the MX-ONE/MD110. This
port has to be defined in the MX-ONE/MD110 as well. The MX-ONE/MD110 must be
configured to use port 1815 when communicating with Unite CM.
- The default port for communication with Ascotel IntelliGate is 2775.
NOTE: If Unite CM replaces a 9dMMS, check that other port numbers than the ones above
are not used for the communication between the 9dMMS and the MX-ONE/MD110.
IP-DECT
•
•
DECT IP address
Since the IP-DECT Master is connected over the LAN, the IP address of the IP-DECT Master
has to be entered.
Secondary DECT IP address
If two DECT systems are used for redundancy purposes, the IP address of the secondary
DECT system needs to be entered.
15.2.3 DECT Message Distribution
The DECT Interface has distribution lists that define where incoming data from handsets, for
example alarms and user data, should be sent.
To find settings for DECT Message Distribution, do as follows:
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Messaging Distribution” under DECT Interface in the menu on the Advanced
Configuration page.
The following information is supported:
•
•
•
•
Alarm
- Personal alarms with location information from handsets in the Cordless Telephone
System.
Mobile Data
- User data sent from handsets in the Cordless Telephone System.
Location
- Special Location1 information from handsets in the Cordless Telephone System. This
information can be used to track the route of a handset in a building.
Availability
- Includes absence information, i.e. if a handset is placed in Charging/Storage Rack.
The addressing of the receivers is described in Installation Guide, Elise3, TD 92679GB.
1.The Special Location can be sent every time a cordless handset gets a new location code from a location device in the
system. This requires configuration both in the handset and in the location device. Also called “Immediate Alarm Transmission”.
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15.2.4 SMS Character Set
This setting determines which characters that can be displayed in the handsets when they
receive messages. Additionally, the setting also determines which characters that can be
entered in the handsets when the users write messages.
NOTE: The number of characters that can be entered in the handset when writing a
message depends on which SMS character set that is used.
1
Click “Configuration” on the Start page.
2
Select Other Settings > Advanced Configuration.
3
Select “SMS Character Set” under DECT Interface in the menu on the Advanced
Configuration page.
4
Select one of the following:
- Standard SMS
(Compatibility Mode)
Standard SMS works with all handsets but
some special characters may not be correct.
- Latin-1
Used for later generation of handsets.
- UTF-8
Used for later generation of handsets. Use
UTF-8 to include characters that is not
included in the Latin-1 character set.
TIP: Russian requires UTF-8 character set.
NOTE: The UTF-8 character set requires an
Ascom IP-DECT system with version 6.0 or
later.
5
Click “Activate”.
15.3 Absence Handling in DECT
Unite CM keeps track of handsets that have reported absence status. When a message is
sent to an absent handset, the sending module can get information from Unite CM that the
handset is absent.
15.3.1 Absence List
A list in Unite CM indicates which handsets that have reported absence status.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Select “View Absence List” in the left menu in the menu on the Advanced
Configuration page. The Absence List opens.
The handset identity and absence type, for example “Manual absent” or “In storage rack”,
are reported in the list.
It is possible to manually remove a handset from the absent list by clicking the
corresponding “Remove” link.
15.3.2 Clear Absence List
The absence list in Unite CM can be cleared. This has to be done, for example, when a Unite
CM is reinstalled in a system since the absence list then will be out of date. This should only
be used as a last resort if there is a permanent mismatch in the system.
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1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Select “Clear Absence List” in the menu on the Advanced Configuration page.
4
Click the “Clear” button.
NOTE: When the absence list is cleared, Unite CM will consider handsets that currently are
placed in a charger or manually set to absent as present.
15.4 Base Station Conversion
The base station IDs that are received together with personal alarms can be converted to
another ID before it is sent to the system.
15.4.1 Background
In some systems, the base station IDs might alter when the Cordless Telephone System is
upgraded. In the alarm handling the base station IDs are used for location determination of
an alarming handset. Normally the ID is converted to a text string that describes the
location. The ID can also be used in trigger conditions, for example to decide which guards
that should be informed about an alarm. To avoid having to update the base station IDs in
many different places in the configuration of the alarm handling, Unite CM can convert the
base station IDs before it is sent to the alarm system.
This can be convenient regardless of how the Cordless Telephone System handles an
upgrade as the base station IDs normally consists of about ten characters. The base station
conversion can then be used to shorten the IDs before it is sent to the alarm system. It is
also possible to convert the ID to a descriptive text.
15.4.2 Configuration
The Base Station Conversion can be reached from the Advanced Configuration page.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Select “Base Station Conversion” under DECT Interface in the menu on the Advanced
Configuration page.
4
Enter the file name or click “Browse” and select the file.
5
Click “Import file”.
The conversion table is imported as a CSV file, with the base station ID in the first column
and the new ID in the second. The new ID is a string of maximum 50 characters. IDs that are
not included in the table will be sent to the alarm system without any conversion.
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Cisco Interface
Cisco interface is a gateway between the Unite messaging system and Cisco IP phones,
and sends messages from Unite to Cisco. It contains a simple configuration GUI and
interacts with the Cisco Unified Communications Manager (CUCM) and the Cisco IP
phones.
The CUCM is the central node in a Cisco phone network with information about all
handsets and calls. It also keeps track of which handsets that exist and which handsets
that are connected.
The configuration is done both in the Cisco interface and in the CUCM. The Cisco
interface contains settings for communications with the phones, communication with the
CUCM and translations. In the CUCM users are created and handsets are associated to the
users.
16.1 CUCM Configuration
The administration of users and devices is done in the CUCM. Users are added and phones
are associated to the users.
1
Go to the home page of the CUCM, http(s)://xxx.xxx.xxx.xxx/CUCMAdmin.
2
Create a new user.
The default Phone user used in the Cisco interface is called UniteSystem, this can be
changed in the configuration of the Cisco interface.
3
Associate the user to all phones that shall be used.
4
Set SNMP parameters.
16.2 Cisco Interface Configuration
The ECG uses SNMP to obtain the configured devices in the CUCM. The ECG supports
both SNMP version 2 and 3, depending on the customer’s requirements.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Select “Settings” under Cisco Interface on the Advanced Configuration page.
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NOTE: Make sure that the phone user and the handset password is the same as in the setup
for the CUCM, and that the SNMP parameters correspond to the SNMP parameters in
the CUCM.
4
In the CallManager address text field, enter IP address of the CUCM.
5
In the CallManager device list refresh interval (minutes) text field, set the refresh
interval value.
The complete device information is read at regular intervals, default once a day. To
refresh too often in systems with huge amount of devices puts a heavy load for the
CUCM. In large systems it is recommended to increase the interval time for reading
the list of telephone numbers from the CUCM.
6
In the SNMP version drop-down list, select SNMP version to use for the
communication with the CUCM.
7
Set the SNMP parameters corresponding to the settings in the CUCM.
The only required parameter for SNMP version 2, is the community name.
•
SNMP community, version 2 only
For increased security in SNMP version 3, the following need to be set.
•
•
•
•
•
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SNMP privacy password (encryption password)
SNMP authentication (authentication method)
SNMP authentication password
SNMP user name for connecting
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Use the same phone user and phone password that was given the user in the CUCM.
See 16.1 CUCM Configuration on page 119 step 2.
9
Optionally, in the Default notification sound text field and Siren notification sound
text field, change the file name of the default notification sound and the siren sound.
10
Optionally, in the Message update interval (seconds) text field, change the message
update interval. The default is 60 seconds, which means that a message update will
be sent to the handset every 60 seconds until a response of the message is selected
by the handset user.
11
Click "Activate".
16.3 Translations
This is where to set the text for soft keys which are displayed on the handset when receiving
a message. The soft keys differ from different Unite messaging types. The length of the text
can differ depending on the model of handset that is used. The text should be as short as
possible.
In the corresponding text field, enter the name of the soft key to be displayed depending on
which type of message that is received.
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WLAN Interface
17.1 Handset Registration
To be able to register to Unite CM, each VoWiFi handset must be programmed with the IP
address of Unite CM used, refer to the Configuration Manual for respective VoWiFi handset.
17.2 Shared Phones
When using shared phones all VoWiFi handsets authenticates with passwords. The
password can be a common password for all users or the call number. Individual passwords
are supported by the User Server in Unite CM.
In order to work, all shared phones in a system need to have the same “major” version in the
software version.
17.3 WLAN System
WLAN system handles the VoWiFi handset relogin time and authentication. A handset is
considered to be logged out if it has not made a relogin within a certain time. Call diversion
display text and Extended activity logging is also enabled in this view.
To find settings for WLAN System, do as follows:
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “WLAN System” under WLAN Interface, in the menu on the Advanced
Configuration page.
4
Enter/select the following settings:
•
•
•
•
•
•
The time before a handset must relogin to Unite CM is set in minutes and when this time
is exceeded the handset will be considered unreachable. This is the maximum time it
takes for a handset to reconnect after installing a new Unite CM or updating a Unite CM.
Note that a short relogin time implies a higher service/security but it also loads the
system.
Text specified in the “Call Diversion Display Text” text field is, if enabled, added to the
display text when a call diversion takes place. By entering the character “%”, the original
Call ID will be included in the display text on the place where the character is entered.
Note that some characters are special characters that are not visible.
Enable Extended Activity Log for intermediate logs, for more information refer to the
Function Description, Activity Logging in Unite TD 92341GB.
The very first time a VoWiFi handset logs in to Unite CM, it must authenticate itself with
a password. The password is then stored in the handset for future authentication. Unite
CM has three authentication alternatives; “Common password”, “User server” and
“Number as password”.
A common password can be specified in Unite CM and this password is then used for all
VoWiFi handsets in the system. If the common password field is left empty, the handset
must send an empty password for authentication.
If individual passwords are needed, for example for shared phones, passwords can either
be specified in a User Server or the individual call numbers can be used, refer to chapter
4.2 Additional User Settings on page 20.
Forced login allows a user to login with a call number that already is in use. The handset
that already is logged in will then be unregistered.
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The function is only valid when the authentication method is set to “Common password”
or to “Number as password”.
• External location server
An external location server can be used for obtaining location information about a
device. When enabled, the timeout specifies the maximum time an alarm will wait for
location data from the location server, before the alarm is distributed to the alarm
recipients, i.e. what delay is acceptable in your specific system.
• External location server address
Enter the location server address in the format IP address/service. If only IP address is
specified, EventHandler will be used as a default service.
5
Click “Activate”.
17.4 WLAN Message Distribution
The WLAN Interface has distribution lists that define where incoming data from handsets,
for example alarms and user data, should be sent.
To find settings for WLAN Message Distribution, do as follows:
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Message Distribution” under WLAN Interface in the menu on the Advanced
Configuration page.
The following information is supported:
• Alarm
- Personal alarm from VoWiFi handsets.
• Mobile Data
- User data sent from VoWiFi handsets.
• Availability Info
- Change of status of the VoWiFi handsets.
(The status can be changed from Unite CM GUI or from the VoWiFi handset).
The addressing of the receivers is described in Installation Guide, Installation Guide, Elise3,
TD 92679GB.
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900 Interface
This chapter handles settings for the connection to the System 900 A-bus. If the A-bus is
not connected, the bus operating mode should be set to ‘No A-bus’. All other parameters
only needs to be set when Unite CM is connected to a Central Unit in the System 900 or
controlling the communication on the A-bus in systems without a Central Unit.
18.1 900 Interface
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “System 900” under 900 Interface, in the menu on the Advanced Configuration
page.
4
Enter/select the following settings:
•
•
•
•
•
•
•
•
•
5
Bus operating mode
- A-bus with Central Unit: Unite CM is connected to a system with a Central Unit. If Unite
CM expects an A-bus with Central Unit, Unite CM will indicate “application problem”.
- A-bus without Central Unit: Unite CM controls the communication on the A-bus.
- No A-bus connected: The A-bus connection is not used.
Module Address
This is the A-bus module address used when Unite CM is connected to a system with a
Central Unit.
Module Priority
This is the Unite CM priority on the A-bus. This parameter is only used when Unite CM is
connected to an A-bus with Central Unit.
Number of message transmissions
This is how many times a paging is transmitted in the System 900. This parameter is
only used when Unite CM is connected to an A-bus with Central Unit.
Automatic or Manual configuration of prefix and call number
When Unite CM is connected to an A-bus with Central Unit, the parameters in the Central
Unit can be used and this parameter can be set to “automatic”. If Unite CM is controlling
the communication on the A-bus, the parameters have to be configured manually.
Number of digits in call number
This is the number of digits in the handset addresses in the system. If Unite CM is
controlling the communication on the A-bus, this parameter has to be set manually.
Prefix and call number range
This is the prefix that is used in the system. The prefix has to be the same as for the
other modules in the system. If Unite CM is controlling the communication on the A-bus,
this parameter has to be set manually.
Send module status from A-bus to Unite
When this parameter is enabled, Unite CM sends module status to Unite as a status log.
Call Diversion Display Text
When this parameter is enabled, the text specified is added to the display message when
a call diversion takes place. The original Call ID can be included in the parameter text by
writing a % character where the Call ID shall be inserted.
Click “Activate”.
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18.2 System 900 Message Distribution
The 900 Interface has distribution lists that define where incoming data from the handsets
in the System 900 and the System 900 modules should be sent. The receivers are addressed
in the same way as for the DECT or WLAN Interface that is described in Installation Guide,
Elise3, TD 92679GB.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Messaging Distribution” under 900 Interface in the menu on the Advanced
Configuration page.
The following information is supported:
•
•
•
•
•
Alarm
- Personal alarms with location information from handsets.
Mobile Data
- Data sent from handsets.
Input activity
- An input on an Alarm Module has been activated.
Location
- Special Location1 information from handsets.
Availability Info
- Includes absence information, that is if a handset is placed in Charging/Storage Rack.
Pagings that are received from the A-bus will be transmitted to the destination that
corresponds to a Messaging User.
1. The Special Location can be sent every time a cordless phone gets a new location from a locator in the system. This
requires configuration both in the handset and in the locator. Also called “Immediate Alarm Transmission”.
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Create and send Messages
Creating and sending messages via the Messaging Tool requires no password and can be
done by any user in the system. NetPage, on the other hand, can be configured to require a
login, see 19.4.2 NetPage Configuration on page 130.
Depending on license, different tools for messaging are displayed:
•
•
Messaging Tool - included if the license does not include NetPage
NetPage - included in Unite CM Compact license, but an additional license is required for
the Unite CM Enterprise license
19.1 Create and Send Messages via the Messaging Tool
The Messaging Tool GUI is displayed on Unite CMs without additional license.
Figure 46.
Figure 50. Messaging Tool GUI.
1
Click “Send Message” on the start page. The Message Tool opens.
2
Enter Call ID in the top text field.
3
Enter message in the bottom text field.
4
Click the send button. The message is sent to the receiver.
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19.2 Create and Send Messages via NetPage
NOTE: Requires an additional license, see 1.1 Licenses for Unite CM on page 1.
1
Click “Send Message” on the start page. The NetPage opens.
2
Click either the “To” button to fetch number from the Users list or enter number in
the Call ID field and click “Add”. Several Call IDs can be added.
If the message shall be sent to a group click the “Use group“ button, select group and
click “OK”.
3
Enter message text in the Message text field or click “Use predefined message”,
select a message in the list and click “OK”.
4
Click “Send”.
19.2.1 Predefined Messages
NOTE: This feature can only be reached from index4.
The predefined messages include message text, beep characteristics, priority and message
type. There are two types of messages: “Common Messages” and “My Messages”.
NOTE: The maximum message length differs depending on which system or handset the
message is sent to and the amount of special characters included in the message.
Common Messages
Common Messages can be used by all NetPage users. Up to 30 “Common Messages” can be
created. These messages are stored on Unite CM and can only be changed by authorized
persons.
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My Messages
Up to 30 predefined “My Messages” with 120 characters per message can be created. It is
also possible to have fewer “My Messages” containing more characters. These messages are
stored locally and can only be accessed or changed from that PC.
19.2.2 Create a Predefined Message
1
Click the “Common Messages” or “My Messages” button in NetPage. For “Common
Messages” enter the user name “user” and the password “password”.
2
Click “Add message”.
3
Enter the name of the message and add a message text of maximum 250 characters.
4
Set the message type, beep signal and priority.
5
Click “Save”.
6
Click “Close” to exit the administration.
19.2.3 Edit a Predefined Message
1
Click the “Common Messages” or “My Messages” button in NetPage. For “Common
Messages” enter user name and password (default “user” and “password”).
2
Click the message that shall be changed.
3
Make the changes and click “Save”.
4
Click “Close” to exit the administration.
19.2.4 Message History Status
Status on the last sent message:
Status
Description
Message accepted:
The message is accepted by NetPage and will be transmitted.
Message completed: The Messaging System has completed the transmission of the
message.
In the default user interface (index4), other “message history statuses” can appear such as:
•
•
•
•
•
Absence
Call Diversion
Manual Acknowledge
Delivery Receipt
The time and date a message was delivered
19.3 My Groups
NOTE: “My Groups“ are created from the NetPage and are not to be mistaken for the groups
created from the Configuration page in Unite CM. This functionality is only accessible
from index4, see figure 70 on page 154.
“My Groups“ are stored locally and can only be accessed or changed from the PC where they
are stored.
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There is a limited storage area. This means that, for groups with approximately 20
characters (name and Call ID), the following applies:
Amount of Groups
Group Members
10
19
15
7
20
2
19.3.1 Create Groups
1
Click “My groups“ button in NetPage.
2
Click “Add group“.
3
Enter a name for the group in the Name text field.
4
Click the “To“ button and select users (from the phonebook) to be members of this
group or enter number in the Call ID text field and click “Add“.
5
Click “Save“.
6
Click “Close“ to exit the administration.
19.3.2
Edit Groups
1
Click “My groups“ button in NetPage.
2
Click the group that should be changed.
3
Make changes and click “Save“.
4
Click “Close“ to exit the administration.
19.4 Additional Messaging Configuration
NOTE: Requires “admin” or “sysadmin” password, see chapter 3 General on page 13.
The operation of the messaging tools is described in 19.1 Create and Send Messages via the
Messaging Tool on page 126.
19.4.1 Messaging Tool Configuration
It is possible to change the title of the Messaging Tool web page.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Messaging Tool” in the menu on Advanced Configuration page.
Figure 47.
Figure 51. The Messaging Tool page.
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Enter text to be shown as title. Click “Activate”.
19.4.2 NetPage Configuration
Configure NetPage messaging
The following settings are applicable for NetPage web messaging.
To set messaging properties:
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on Configuration page.
3
Select “Web Messaging” in the menu on Advanced Configuration page.
Figure 48.
Figure 52. The Message page.
4
Enter values for messaging.
The following parameter can be set:
•
•
•
•
•
Message max length.
Sets the maximum number of characters that can be forwarded to a unit. Messages
longer than the set value are truncated.
Call ID range - Lower limit
Sets the lower limit of a Call ID range. Messages sent to Call IDs out of this range are
cancelled. An empty field means no lower limit.
Call ID range - Upper limit
Sets the upper limit of a Call ID range. Messages sent to Call IDs out of this range are
cancelled. An empty field means no upper limit.
User login required
Sets whether a login is required for NetPage. If set, only configured users can login to
NetPage. This parameter will only have effect on the default GUI (index4).
Automatic logout when idle (minutes)
Sets how long a user can be idle before being logged out. To prevent automatic logout,
leave this field empty. If the parameter “User login required” is set to “No”, leave this
field empty.
Messaging rights. Choose between Call ID range and User rights to determine how
NetPage shall verify Call IDs.
“Call ID range” means that Call IDs are verified according to the Call ID range limit
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•
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settings.
“User rights” means that Call IDs are verified according to the messaging rights defined
for the user. This requires that the parameter “User login required” is set to “Yes”.
Number list source. Choose between File (FTP area) and User database.
Default GUI. Select which GUI to use as start page for NetPage. Choose between Custom,
Index 1, Index 2, Index 3, Index 4. See 22.2 Customize the User Interface (GUI) on page
147 for more information about the different GUI’s.
Click “Activate”.
Creating or Updating the Number list
In the NetPage default GUI (index.html), a number list can be accessed by clicking the
“Search” button. The number list can be created from either an uploaded CSV file or from
the number plan used by Unite CM. Before the number list can be used, the entries have to
be added.
The number list entries can be created from any CSV file, using Microsoft Excel or any
leading spreadsheet or relational database application.
NOTE: The parameter “Number list source” must be set to “File (FTP area)” if number list
shall be created from uploaded CSV file. See 19.4.2 NetPage Configuration on page
130.
The CSV file is uploaded/pasted with the “Number list upload” program (included in
NetPage) as described below.
Figure 49.
Figure 53. The page for uploading a new or updated CSV file.
1
Create a CSV file with the following format:
First name 1;Surname 1;Telephone number 1
First name 2;Surname 2;Telephone number 2
2
Open the page: http://xxx.xxx.xxx.xxx/admin/user/uploadnrlist.html.
Log on with “user”. The default password is “password”.
The application shown in figure 53 will appear.
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Browse to find the CSV file. Choose the sort order. Click “Upload file”.
When the CSV file is uploaded, it will be converted and saved as “uploadednrlist.js”.
The file is a text file with the following format:
nr_array=[[“First name 1”,”Surname 1”,”Telephone number 1”],[“First name 2”,
”Surname 2”,”Telephone number 2”]];
If you later want to edit the number list, the “uploadednrlist.js” file is accessible with
the FTP client and can also be modified manually.
4
Test that the number list works as desired.
5
Make a backup of the “uploadednrlist.js” file, see further in 19.4.4 Backup and
Restore of NetPage files on page 133.
NOTE: When the phonebook has been updated, be sure to clear the cache memory on the
web browser.
19.4.3 Colored messaging
It is possible to add color information in messages sent to handsets. The beep code in a
message is mapped to a color. When this feature is enabled, color information will be added
to all transmitted messages.
This feature only works for DECT and WLAN, not for System 900.
1
Click “Configuration” on the start page.
2
Click Other > Advanced Configuration in the menu on the Configuration page.
3
Click “Coloured Messaging” in the menu on the Advanced Configuration page.
Figure 50.
Figure 54. The Coloured Messaging page.
4
Set Coloured Messaging enabled to “Yes” or “No”.
5
Map which colors that shall correspond to the different beep codes. These colors are
displayed with messages in the handsets.
6
Click “Activate”.
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19.4.4 Backup and Restore of NetPage files
It is recommended to make a backup of all NetPage files, the phonebook and predefined
groups and messages, if for example, you want to move a customized GUI to another
module.
NetPage Files
NetPage files are the number list, the GUI files including image files and the Common Groups
and the Common Messages files.
Backup
Copy and save modified files in the NetPage FTP area, see 22.2.2 Files for Translation/
Editing on page 148.
Restore
1
Put copies of the backup files in the NetPage FTP area, see 22.2.2 Files for
Translation/Editing on page 148.
2
Test that NetPage is functioning properly, see 22.3 Test the New User Interface on
page 155.
Backup of Predefined Groups and Messages
NOTE: Default user name is “user” and password is “password”, but this can have been
changed in your system.
Backup
1
Open NetPage. In the Administrate field, select the “My Groups” button. Click the
“Backup/ Restore” button. The “Backup/ Restore” view is opened. Click “Backup” >
“Save”. Choose the file name and save.
2
Repeat the same process as above in point 1) but for “My Messages”
Common messages are included in the ordinary backup for Unite CM. To backup common
messages separately, repeat the same process as above in point 1) but for “Common
Messages”. (Log in with “user” and password “password”.)
Restore
1
Open NetPage. In the Administrate field select the “My Groups” button. Click the
“Backup/ Restore” button. In the “Backup/ Restore” view click “Browse...” and
browse to the once backed-up file. Click Open > Restore.
2
Repeat the same process as above in point 1) but for “My Messages”
3
If not already done, repeat the same process as above in point 1) but for “Common
Messages”. (Log on with “user” and password “password”.)
4
Test that NetPage is functioning properly, see 22.3 Test the New User Interface on
page 155.
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Messaging Administration
All administration of Users, Groups, User Teams, Work shifts and Categories is done on the
Configuration page under Messaging.
20.1 Users
All administration of the messaging users in the system is done under Messaging on the
Configuration page.
For adding a new messaging user, see chapter 4.1 Add Users to Unite CM on page 19.
Symbols in Users
Edit a User, Group, Team, Work shift or a Diversion condition
Editing symbols:
Save changes for the edited user only
Discard changes
Edit additional User settings, such as giving a user a User ID and password for
logging in or adding the user to a User Team.
Diversion exists
Diversion symbols:
Primary destination
Secondary destination
Destination enabled
Add a condition
Delete a condition/destination
Absent diversion
Not reachable diversion
Out of range diversion
Delete user
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20.1.1 View Users
1
Click Messaging > Users in the menu on the Configuration page.
The Users page gives an overview of all users. For each user, Call IDs, categories and
diversion are shown.
Search Users
You can search by last name, first name or Call ID. Then enter the first letter(s) or
(number(s) and click “Search”.
Figure 51.
Figure 55. Search list of users where the last name begins with a D.
Change Users per page
When the Users page opens it will always show 25 users per page. The opened page can be
changed and show 50, 75 or 100 users per page by clicking the desired value in the upper
right corner.
20.1.2 Edit Users
1
Click Messaging > Users in the menu on the Configuration page.
2
Click the
icon to the right of the user you want to edit.
The user settings can now be changed.
Figure 52.
Figure 56. Edit a User
For changing the individual password, see chapter 4.2 Additional User Settings on
page 20.
3
Click the “
” symbol to the right of the user to save changes for this user only.
Use the “Save” button to save all users if many users are edited.
20.1.3 Delete Users
1
Click Messaging > Users in the menu on the Configuration page.
2
Click the
icon to the right of the user you want to delete.
20.2 Groups
For adding a new group, see chapter 4.3 Create Groups on page 26.
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Symbols used in Group Handling
Symbol
Description
Group ID
Broadcast ID
Multicast group ID
Handset added but not yet programmed
Unsuccessful programming
Handset removed from group but not yet programmed
Unprogrammed members
Activation of one/several members failed
Activation of group failed - carrier interface problem
Edit a Group
Delete a Group
20.2.1 View Groups
1
Click Messaging > Groups in the menu on the Configuration page.
Figure 53.
Figure 57. The Groups page.
The Groups page gives an overview of set up groups. For each group, Call IDs and additional
Description is shown.
20.2.2 Edit Group
To edit a group:
In the Groups page, click the
icon for the corresponding group.
20.2.3 Delete Group
1
Click Messaging > Groups in the menu on the Configuration page.
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icon to the right of the group you want to delete.
20.3 User Teams
For adding a user to a User Team and creating a User Team, see chapter Add Members to a
User Team on page 31 and 4.4 Create User Teams on page 30.
Symbols used in User Teams
Symbol
Description
Edit the User Team
View all members included in the User Team
Delete the User Team
20.3.1 Show Members of a User Team
1
Click Messaging > Teams in the menu on the Configuration page.
Figure 54.
Figure 58. The Authorisation page for User Teams.
2
Click the
symbol to the right of a User Team to see which members that are
assigned to a specific User Team. Assignment is handled from the Users pages, see
Add Members to a User Team on page 31 for more information.
Figure 55.
Figure 59. Showing members of the “Disney team”.
20.3.2 Edit Messaging Rights
In the Messaging page, it is possible to edit authorities for the User Teams. These settings
limit the number of addresses that are displayed in for example Netpage.
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1
Click Messaging > Teams in the menu on the Configuration page.
2
Click “Messaging” under Authorisation.
Figure 56.
Figure 60. The Messaging page.
Add Messaging Rights
1
Select one or more User Team check boxes and select from the drop-down list which
User Team they should be able to send message to.
2
Click “Add”.
3
Click “Close” when finished.
Remove Messaging Rights
1
Select one or more User Team check boxes and select from the drop-down list which
User Team that should be removed.
2
Click “Remove”.
3
Click “Close” when finished.
20.3.3 Edit Log View Rights
In the Log View page, it is possible to edit the authorities for the User Teams. These settings
restrict which activity logs that will be shown to the user in the Activity Log Viewer and can
also be used to restrict which activities that are exported to a specified destination.
1
Click Messaging > Teams in the menu on the Configuration page.
2
Click “Log View” on the User Teams page.
Adding or removing log view rights is done in the same way as in messaging rights, see
20.3.2 Edit Messaging Rights.
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20.3.4 Edit or Delete a User Team
1
Click Messaging > Teams in the menu on the Configuration page.
• Edit:
1 Click the
symbol to the right of the User Team you want to edit.
2 Make your changes and click “Save”.
• Delete:
1 Click the
symbol to the right of the User Team you want to delete.
20.4 Work Shifts
For creating a Work Shift see 4.5 Create Work Shifts on page 31.
Symbols used in Work Shifts
Symbol
Description
Edit the Work shift
Delete the Work shift
20.4.1 Edit or Delete a work Shift
1
Click Messaging > Work shifts in the menu on the Configuration page.
• Edit:
1 Click the
symbol to the right of the Work shift you want to.
2 Make your changes and click “Save”.
• Delete:
1 Click the
symbol to the right of the Work shift you want to delete.
20.5 Add Messaging Category
1
Click “Users & Groups” on the start page.
2
Select Messaging > Categories in the menu on the Configuration page.
3
Enter the following settings:
Setting
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Category description:
Description of the category (will be shown in the
configuration). Added automatically if the category is
selected in the “Category available to fetch” drop-down
list.
IP Address:
The IP address of the module that should handle
messaging in the category. Added automatically if the
category is selected in the “Category available to fetch”
drop-down list.
Service:
The service on the module that handles the message. The
name of the service running on a module is found in the
System Overview page if the module is surveyed.
Service Extension:
(optional)
Optional addressing information. For example used to add
System 900 category information, where the Service
Extension is set to “category=X”, X represents the System
900 category A
to J.
Properties:
Broadcast (
) and Multicast (
) can be selected if the
category has any of those capabilities.
Click “Save”.
20.5.1 Edit or Delete a Category
1
Click Messaging > Categories in the menu on the Configuration page.
• Edit:
1 Click the
symbol to the right of the Category you want to edit.
2 Make your changes and click “Save”.
• Delete:
1 Click the
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Software Administration
Besides the software administration via Unite CM configuration page, it is also possible to
administer the software via the module’s Boot Mode GUI. This is described in the Installation
Guide, Elise3, TD 92679GB. The Boot Mode GUI is typically used if no software is installed on
the module or if it should be impossible to access the software.
21.1 Software Information
All information about the installed software is shown in this view. Two software versions
can be installed on the module.
1
Click “Configuration” on the start page.
2
Select Software > Information in the menu on the Configuration page.
The software name, versions, the date they were installed and also which version
that currently is running are shown.
21.2 Switch Software
If two software versions are installed on the module you can switch between them.
NOTE: When switching software over a Remote Management Client (RMC) using previous
settings, you might loose RMC connection to the module if the port is not opened on
both software 1 and software 2.
1
Click “Configuration” on the start page.
2
Select Software > Switch in the menu on the Configuration page.
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Under Select settings, select one of the following:
•
•
•
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Keep previous settings — means that the settings last used for the software is
activated again after the switch. This option is only available if the software has
been used at least one time before.
Copy Current settings — means that you copy the configuration from the
software you are currently using and is only available if both software are of the
same type.
Use factory default settings — means that you apply the default settings that
were delivered from the factory.
NOTE: The active software’s current network settings will be kept and will also be
applied to the software you want to switch to.
Click “Switch”.
21.3 Install New Software
NOTE: It is not recommended to use the module’s Management port when installing
software.
1
Click “Configuration” on the start page.
2
Select Software > Installation in the menu on the Configuration page.
3
Select software (.pkg) to upload. The software will replace the not running software.
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4
Select “Switch immediately” if you want to run the new software.
5
Select “Copy current settings” if you want the new software to inherit the settings
currently used. This selection will have no effect if the software type is different than
the currently used software. The module will always start up using factory settings if
the software type differs.
6
Click the “Start Installation” button.
21.3.1 Install New Software in a Redundancy System
When both the primary Unite CM and the secondary Unite CM are redundant, is it possible to
install software on both Unite CMs simultaneously. It is only needed to install the software
on the primary Unite CM since the software also will be installed on the secondary one
automatically. Follow the instructions in 21.3 Install New Software on page 142.
21.3.2 Create a Software Backup
It is recommended to now and then create a backup of the software configuration.
1
Click “Configuration” on the start page.
2
Select Software > Installation in the menu on the Configuration page.
3
Click the “Backup” button.
Note that the backup will contain configuration for the running software only.
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Administration of Language and User Interface
All text shown in the user interface is by default in English but a copy of the language can be
translated and imported to Unite CM. Several languages can be added. The default English
language is not possible to edit or remove. The supplied user interface can also be modified
to suit the individual customer requirements concerning functionality.
Basic changes that can be made are:
•
•
•
Translate or adapt text (see22.1.2 Translate/Edit the Language on page 145)
Hide unused functionality (see 22.2.4 Change the NetPage User Interface Functionality
on page 151)
Modify the user interface to suit the customer’s image (see 22.2 Customize the User
Interface (GUI) on page 147)
NOTE: Unite CM user interface only supports the Latin-1 character set.
For the best screen appearance
Windows standard screen settings, using normal font size, are recommended. The
recommended screen resolution is 1024 x 768.
How to edit
The code is thoroughly commented to make it easy to understand and can be edited with a
simple text or HTML editor. Basic HTML, Java Script and CSS knowledge is recommended.
NOTE: Do not use an intelligent html editor like Frontpage or Dreamweaver, as it might
corrupt the html code.
22.1 Customize the Language
22.1.1 Export a Language for Translation/Editing
1
Click “Configuration” on the start page.
2
Select Other > Set language in the menu on the Configuration page.
3
Click the “Import/Export Language”. The Translation page opens.
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4
Click an existing language link to create or update languages. An XML file is
generated from Unite CM and a File download window opens.
5
Save the file for translation or editing purposes. The file can be saved in any name
during the translation.
22.1.2 Translate/Edit the Language
In the downloaded language file, there are numerous tags but only the translation of two
tags and one attribute are mandatory:
•
<language id=”English”>
the “id” attribute is the text that appears in the drop-down list
• <translation>
text displayed in menus, on buttons, tabs etc.
• <helptext>
on-line help text
Below is an example of a language file (just showing two buttons with helptext, for
simplicity).
Figure 57.
<?xml version="1.0" encoding="ISO-8859-1"?>
<translations>
<language id="English" type="complete">
<app id="Alarm Manager">
<text id="ACTION_TYPE_SELECTOR">
<translation>Action Type</translation>
<helptext>Select which type of action to take.</helptext>
</text>
<text id="ACTIVATE_EHCONF_OK">
<translation>Activation of configuration OK.</translation>
</text>
<text id="ALARM_TYPE_SELECTOR">
<translation>Alarm Type</translation>
<helptext>The alarm type that should be triggered. </helptext>
</text
</app>
</language>
</translations>
Figure 61. Example of a language file.
22.1.3 Show Pages in Translation Mode
All texts, buttons, menus etc. are identified with labels (for example
TEXT_TRANSLATION_TITLE). With the translation mode function, it is possible to view the
label for each button, menu etc. This can be helpful when translating the language file. For
not losing one’s bearings during the translation it is a help to open two windows and view
one of them in translation mode and the other in normal mode.
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Select the Enable translation mode check box in the Import/Export Language page
and click “Apply”.
Figure 58.
Figure 62. Translation page in normal view.
All the labels on the pages are shown, see example below.
Figure 59.
Figure 63. Translation page in translation mode.
To return to standard view:
1
Clear the OPTION_DESIGN_MODE check box.
2
Click “BUTTON_SAVE”.
22.1.4 Import Language File for Unite CM
When the file is translated, it must be imported to Unite CM. Click “Browse” to locate the
translated file and click the “Import” button.
The name of the translated language (the language “id” attribute) will appear as a link in
the Existing Language list and can be downloaded for editing purposes.
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22.1.5 Delete Language
On the Translation page, click the “Delete” symbol to the right of the language you want to
remove, see below. Note that it is not possible to remove the default language.
22.1.6 Select Language
Translated languages (the language “id” attribute) are shown together with the default
language “English” in the language drop-down list in the Language page.
1
Click “Configuration” on the start page.
2
Select Other > Set language in the menu on the Configuration page.
3
Select language in the drop- down list and click “Permanent”.
To change language for this session only, i.e. for this browser window until closed,
click “Temporary”.
22.2 Customize the User Interface (GUI)
Unite CM has an FTP area with default 50 MB disk space. The disk space can be set in the
interval 5 MB up to 150 MB.
About 1.6 Mb of the disk space on the FTP area is dedicated for the NetPage user interfaces.
The free space can be used for storing files and folders, for example, a customized user
interface for sending messages.
22.2.1 Change the Size of the FTP Area
This is a secured setting and before it can be activated it must manually be confirmed by
pressing the mode button on the module.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
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3
Select FTP area under Common in the menu on the Advanced Configuration page.
4
Fill in required size between 5 – 150 MB and click “Activate”.
5
Press the mode button on the module.
This is a secured setting so you will be prompt to confirm the change by pressing the
mode button.
6
Click “Activate” to save the changes.
7
Click the mode button to return to normal mode immediately or wait 10 minutes for
the module to return automatically. Any secured setting can be activated within the
10 minutes period.
The module needs to be restarted for the changes to take effect.
22.2.2 Files for Translation/Editing
1
Log on to Unite CM with an FTP client. Note that how to log on can differ between
different FTP clients.1
Default username is “ftpuser” and default password is “changemetoo”.
xxx.xxx.xxx.xxx is the host name.
Examples:
•
•
Windows Explorer: fill in “ftp://username:password@xxx.xxx.xxx.xxx” in the
address field.
Firefox: fill in “ftp://xxx.xxx.xxx.xxx” in the address field and log on with
“username” and “password”.
The files located in the Start page and Netpage folders, including GIFs and CSS, can be
downloaded/copied to a folder on your hard disc.
Figure 60.
Figure 64. Folders on the FTP area
1.Internet Explorer is not an FTP client. It can be used for viewing but not for transferring files.
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22.2.3 Default User Interfaces
Figure 61.
Figure 65. Start page default user interface (index_template).
A copy of the default start page of Unite CM, see figure 65 above, is stored in the start page
folder on the FTP area of Unite CM. The start page index_template, is an html file which can
be copied and edited. It is also possible to replace the start page with a completely new user
interface.
When the edited or new html file is saved as index.html and placed in the Start page folder
on the FTP area of Unite CM, it will replace the default start page.
Figure 62.
Figure 66. NetPage default user interface (index4).
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The default NetPage user interface index.html, see figure 62 on page 149, opens from the
start page by clicking “Send Message”.
In the NetPage folder on the FTP area on Unite CM, there are four examples of the Netpage
user interface, index1, index2, index3 and index4. Index4 is a copy of the default NetPage
user interface.
All NetPage functionality is included in the default user interface, but all parameters that
can be configured in the example user interfaces index1, index2 and index3, are not shown.
The necessary code for viewing and configuring the hidden parameters is included, but they
are marked as comments to prevent the browser from interpreting them, see figure 68 and
figure 69 on page 151.
The default user interface can be exchanged with one of the example user interfaces, shown
in figure 63, by saving the html file as index.html and replacing the existing index.html file.
Figure 63.
Figure 67. NetPage user interface examples; index1, index2 and index3.
NOTE: The JavaScript code in the HTML files is used for interpreting and displaying
responses from the messaging system. It is recommended that this code is used
unmodified, otherwise, the Message history functionality may be lost. Also, the Java
Applets must be left unchanged to preserve the functionality.
NOTE: No server side scripts are allowed in the FTP area.
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Priority and Beep Codes in the default NetPage User Interface
GUI Description
Priority Code
Low
9
Normal
7
High
3
Alarm
a
1
a. Marked as hidden in the html page.
GUI Description
Beep Code
Silent
0
1 beep
1
2 beeps
2
3 beeps
3
4 beeps
4
5 beeps
5
10 beeps
6
Siren
7
22.2.4 Change the NetPage User Interface Functionality
As a help for locating comments/hidden text in the html code, the comment marks “<!--”
and “-->” are used, see the example in figure 68. The comment marks are also used to hide
functionality in the user interface. Text written or functionality, framed by the comment
marks are not interpreted by the web browser.
Figure 64.
<TD valign="top" style="height:25">
<!-- This is the button that opens the NetPage phonebook.
If the phonebook is not used, remove the complete script and
the &nbsp;&nbsp; line (mark it as comments to be able to
include it again later on) -->
Figure 68. Example of how to mark html text as comments, i.e. hide it.
For comments included in the JavaScript code, the comment mark “//” is used, see figure
69. Text written after the comment mark (in the same line) is not interpreted by the web
browser.
Figure 65.
function sendform() {
addCallNo(document.testform.callno.value, '');
// If the user forgot to press 'add'
tmplist = document.testform.callnolist;
Figure 69. Example on comments in a JavaScript.
Buttons, for example the “To” button that opens the NetPage phonebook, can also be
hidden directly in the code. To do this, insert “hidden” (double quotation marks both before
and after “hidden”) as input type as follows:
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document.write('<input type="button" value="...
will become
document.write('<input type="hidden" value="...
NOTE: To change the default user interface (index4) it is necessary to open and change one
or more of the files: “send.html”, “receive.html” and “admin.html”.
NOTE: If changes to the phonebook access (“To” button), beep codes or priority settings are
made, it is also necessary to change the files “editpagtext.html” and
“leditpagtext.html”, to get a consistent user interface.
22.2.5 Creating a URL Call
It is also possible to send messages with hypertext links. This is useful in two ways. It makes
it possible to open NetPage with some fields already filled in and to create buttons on
another web page. For example, a hotel guest can then use a button on a PC screen to send
a message to room service. In this case, NetPage is never shown to the user since the URL
string contains all relevant data such as Call ID and message.
A CGI script on the NetPage web server is called with a set of parameters which are
separated by the character “&”. The “immediate status” (shown after the text “Status on
last message:”) can be presented on a separate web page by enclosing the URL to that web
page. If no URL parameter is specified, the “immediate status” is always sent to the same
web page as the message was generated from, and then that page has to handle the status.
It is possible to use Common Groups when creating URL calls, Common Messages, My Groups
and My Messages cannot be used.
NOTE: 1) The “immediate status” texts are shown in 22.2.6 Translation of the User
Interfaces on page 153.
2) It is not possible to remote erase or receive “message history status” when using
the URL call function.
The following parameters can be set for a URL message:
Description
Name
Value range
Default value
Call ID
no
-
-
Message text
msg
-
-
Message type
ack
0 no delivery receipt
1 delivery receipt
2 manual
acknowledge
0
Beep code
bp
0-7
3
Priority
pri
1-9
7
Return page
url
-
Page you sent from
Message ID
id
see below
Set by NetPage
Erase message
del
see below
-
UTF8 encoded
utf8
see below
-
The wildcard “*” is allowed in the Call ID, for example Call IDs 9370-9379 can be written as
937*
NOTE: Wildcards are not supported by all systems.
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Message ID
The Message ID is used to refer to previously sent messages, for example, to make the
handset beep at each transmission of the message or to erase a previously sent message.
The same Message ID as when the message originally was sent has to be used.
The Message ID can be set manually by the user or automatically by NetPage. NetPage sets
the Message ID automatically if the parameter “id” is set to 0 or not specified. If the number
is generated manually, it should be kept in the range 1 to 2147483647.
NOTE: NetPage does not check for conflicting manually set message IDs, therefore manually
set message IDs must be kept unique. Conflicting message IDs will result in erroneous
status reports among other problems.
Erase message
A previously sent message can be erased with a new URL call. Call ID, Message ID and the
parameter “del” should be included in the URL call. This brings that the Message ID has to be
set manually if a message should be able to erase later on. The parameter “del” has to be
given a value but the value has no meaning, that is, it can have any value. The URL will look
as follows, “http://xxx.xxx.xxx.xxx/cgi-bin/npcgi?no=1234&id=23&del=1”.
UTF8 encoded
When NetPage is accessed from a cordless unit that uses WAP version earlier than 2.0, the
message that is sent will be UTF8 encoded. The parameter “utf8” then has to be included to
indicate this for the CGI script in NetPage. The parameter “utf8” has to be given a value but
the value has no meaning, i.e. it can be any value.
NOTE: This parameter should not be used for HTML based NetPage applications.
22.2.6 Translation of the User Interfaces
The texts presented in the user interfaces can be translated. The translation is entered
differently depending on the example user interface that is used. The HTML files
index_template and index1, index2 and index3 are translated in the HTML code. The default
Netpage user interface (index4) on the other hand is translated in the “language.js” and
“receive.html” file, where receive.html includes the NetPage message history applet. See
figure 66 on page 154 for an overview of where the different files are used.
Start Page
1
Download/copy the file and included image from the FTP area, see 22.2.2 Files for
Translation/Editing on page 148.
2
Open the file in a text or HTML editor and translate all words.
3
Save the file.
4
Upload/paste the file to the FTP area, see 22.2.7 Upload the Files to the FTP Area on
Unite CM on page 155.
5
Check that the user interface looks all right.
Example User Interfaces index_example1.html, index_example2.html and
index_example3.html.
1
Download/copy the file and included images from the FTP area, see 22.2.2 Files for
Translation/Editing on page 148.
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2
Open the file in a text or HTML editor and translate all words and “immediate status”
texts. For existing “immediate status” texts, see table below.
3
Save the file.
4
Upload/paste the file to the FTP area, see 22.2.7 Upload the Files to the FTP Area on
Unite CM on page 155.
5
Check that the user interface looks all right.
NOTE: The parameter “Default GUI” must be set to “Custom”. The parameter is found on the
Advanced Configuration page > Web Messaging.
The following “immediate status” texts must be translated. Exchange the English text with
your translation. Keep the code (20, 30 etc.) unchanged.
20
Message accepted
30
Memory full in message service
31
Message deleted due to time-out
40
Message not sent, invalid Call ID
nst
Message not sent
nlc
Message cancelled, no license
sto
Status time-out from message
service
sns
Can’t receive status
nan
Message cancelled, no Call ID
oor
Call ID(s) out of number range
Unknown returncode, confused!
Example GUI index4 (default NetPage User Interface)
Figure 66.
Figure 70. Files used for translation of the default user interface (index4).
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Text which needs to be translated, is found in two different files. Translation of texts in the
user interface (including text in Administrate pages, but excluding text in the Java Applet)
are found in the “language.js” file. Translation of the Java Applet (Message history field) is
found in the “receive.html” file, see figure 66 above.
1
Download/copy the files “language.js” and “receive.html” from the FTP area, see
22.2.2 Files for Translation/Editing on page 148.
2
Open the “language.js” file in a text editor, for example Wordpad. Add the translation
inside the quotation marks after the English text, see example below:
“Add Group”, “ “ will become “Add Group”, “Your translation”.
Save the file.
3
Open the “receive.html” file in a text editor, for example Wordpad. Add the
translation inside the quotation marks after the English text, see example below:
PARAM NAME=”English text” VALUE=”Your translation”.
Save the file.
4
Upload/paste the files to the FTP area, see 22.2.7 Upload the Files to the FTP Area on
Unite CM on page 155.
NOTE: The parameter “Default GUI” must be set to “Custom”. The parameter is found on the
Advanced Configuration page > Web Messaging.
5
Refresh the page and check the result. All buttons except the Administrate area
buttons, will expand/decrease when the text is translated. The width of the
Administration buttons is fixed but can be altered in the HTML file “admin.html”.
22.2.7 Upload the Files to the FTP Area on Unite CM
Upload all updated files (including GIFs and CSS) to the FTP area.
1
Log on to Unite CM with an FTP client. Note that how to log on can differ between
different FTP clients.1
Default username is “ftpuser” and default password is “changemetoo”.
xxx.xxx.xxx.xxx is the host name.
Examples:
•
•
2
Windows Explorer: fill in “ftp://username:password@xxx.xxx.xxx.xxx” in the
address field.
Firefox: fill in “ftp://xxx.xxx.xxx.xxx” in the address field and log on with
“username” and “password”.
Upload the files to the netpage folder on the FTP area.
22.3 Test the New User Interface
It is recommended to test the customized user interface as follows, for example:
•
•
•
If a company logotype is added, check that it looks all right and that Unite CM opens
quickly. If Unite CM opens slowly, minimize the picture file size and save it as “interlaced”
to decrease wait time for the image.
Check that all text is correctly translated.
Send a message.
1.Internet Explorer is not an FTP client so its not possible to copy and move files from Internet Explorer.
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Check that the “message history status” is received and displayed.
22.4 Update the User Interface after a new Unite CM Release
When a new version of Unite CM is released, there might be changes in the user interface
that need to be translated.
1
Import your old translated file to the new Unite CM software version. New text and
buttons in the user interface are shown in English.
2
Click the language file link and save it.
3
Open the file. All tags that are not translated are marked with the comment:
<!-- The text identifier below couldn't be translated -->
4
Translate the new text and import the translated file again.
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System Supervision and Security
Figure 67.
Figure 71. Configuration
23.1 Unite Modules
23.1.1 System Survey
It is possible to survey other Unite modules in the system. All Unite modules connected to
the LAN (System Survey) or just one single module.
1
Click “Configuration” on the start page.
2
Select Supervision > Unite Modules in the menu on the Configuration page
3
Click “Survey System” button located at the bottom of the Unite Module overview
page to start a system survey.
•
To survey one single module, enter the IP address for the module and then click
the “Survey Module” button.
When the system or a single module is surveyed, information about the module is
shown. New modules that are found are shown in a separate list, New Modules.
Modules that are lost since the last survey are shown in the list Lost Modules.
Figure 68.
Figure 72. New surveyed modules
The survey request is sent out as a broadcast message, meaning that any module
placed outside a router will not receive the request. If a module is placed outside the
local LAN router, a specific request (Survey Module) to that module must be made for
the first survey. Once the module has been added to the list of “Existing modules”, it
will be included in subsequent system survey requests. If an existing module is not
answering on the broadcast message, a directly addressed survey request will always
be sent.
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Click the “Add” button to the right of the module in the New Modules list, see figure
68, to add the module.
The added modules will be shown in the Existing Modules list.
Figure 69.
Figure 73. List of existing modules at a definite time
System Survey Status Symbols
When a system or module is surveyed, but not supervised, the status symbol for each
module will show Module not supervised, see below.
Symbol
Description
Module not supervised
Module lost
Unite Module Overview
When all modules have been set up for survey, the Unite Module overview page gives a
snapshot of the system at the time stated uppermost on the page.
If a new system survey is wanted, click the “Survey System” button again. If any new
modules have been added to the system since the last survey, they will be shown in the
“New modules” list and can be set up to be supervised.
Remove Unite Modules from the Overview
If a module is physically removed from the system and a new survey is made, the module is
not automatically removed from the Unite Module overview page. The result of the survey
for that module will be “Module lost”.
To remove the module from the Unite Module overview page, click the “Delete” symbol. A
dialogue window opens, click “OK” to remove the module.
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23.1.2 System Supervision
Unite CM can supervise the modules that respond to a survey request. A request will be sent
to the module with the specified interval, default set to 30 seconds. Unite CM can send a
supervision request (either to a Unite module or an ICMP ping) every second, i.e. if the
interval is set to 30 seconds up to 30 modules (Unite or IP Equipment) can be supervised. If
this limit is exceeded, the interval will automatically be increased.
In the response, the module includes information about host name, software version,
module key, license, start-up time and start-up cause. If the error relay is released, the
response will include this information also which will result in the status “Error” in the
overview.
Status Symbols
Description
Supervision OK
Module lost
Appears in a “Lost Modules” list
Module error
Module not supervised
If the module does not answer on the request, Unite CM will generate a persistent Status
Log. It includes the module type, IP address and host name of the non-responding module.
The default level is “Critical”, but can be changed on the setup page. It is also possible to add
a customized text to the Status Log. The persistent fault will be cleared when Unite CM gets
a response from the module.
When supervision is started/ended and when the supervision interval is changed, an
Activity Log with information about the changes will be sent.
Change the Supervision Settings
On the Setup page, it is possible to choose if a module should be supervised or not and to set
the interval (in seconds, default value is 30 seconds) at which Unite CM sends out a module
status request to the supervised module. The fault level, event description and interface
description can be edited from this page. There is also a direct link to the supervised
module’s Advanced Configuration page for basic configuration of the module.
Note that changing settings is only possible for supervised modules in the Existing Modules
list. Refer to 23.1.1 System Survey on page 157 for more information.
1
Click “Configuration” on the start page.
2
Select Supervision > Unite Modules in the menu on the Configuration page.
New modules in the system are found in a New Modules list and can be added to
Existing Modules list by pressing “Add”.
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3
Click “Setup” for the module whose supervision settings should be changed.
4
Enter the following settings.
Settings
Description
Supervised:
If module/equipment should be supervised or not.
Interval:
The time between supervision request.
Level:
The fault level to use in the Status Log.
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Event Description:
A customized description that will be added to the Status Log.
Interface Description:
A customized description of the service.
5
Click “Save”.
23.2 IP Equipment
Unite CM can supervise IP Equipment by sending ICMP ping requests. If the equipment does
not answer on the sent request, a persistent Status Log will be generated. It includes the
configured Equipment name and IP address or host name. The default level is “Error”, but
can be changed on the setup page. The persistent fault will be cleared when the equipment
responds again.
Unite CM can send a supervision request (either to a Unite module or an ICMP ping) every
second, i.e. if the interval is set to 30 seconds up to 30 modules (Unite or IP Equipment) can
be supervised. If this limit is exceeded, the interval will automatically be increased.
Example: if the interval is set to 30 seconds as above, but the modules to supervise are 60,
the interval will be increased to 60 seconds.
When supervision is started/ended and when the supervision interval is changed, an
Activity Log with information about the changes will be sent.
1
Click “Configuration” on the start page.
2
Select Supervision > IP Equipment in the menu on the Configuration page.
Adding IP Equipment
1
Enter IP address or host name.
2
Click “Add IP Equipment” to add equipment to the survey.
Status Symbols
Description
Supervision OK
Equipment lost
Not Supervised
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Changing Supervision Settings
1
Click “Setup” to set up supervision parameters for the equipment.
2
Enter a descriptive text in the Equipment field. Equipment is shown as Module in the
Status Log.
3
Change IP address or host name if the address of the equipment has changed.
4
Select if the equipment should be supervised or not.
5
Enter the time between supervision requests.
6
Select fault level from the drop-down list to use in the transmitted Status Log.
7
Enter a description of the event and click “Save”.
Removing IP Equipment
Remove IP equipment by clicking the “Delete” symbol. A dialogue window opens, click “OK”
to remove the IP equipment.
23.3 Auxiliary Equipment
Unite CM can be configured to generate a Status Log when receiving an Input Activity. This
can be used by equipment that indicates faults via a physical output to send faults to the
Unite system. For each input that is monitored, equipment name, fault level and event
description can be configured. It is also possible to set that the sent Status Log should be
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persistent. The persistent fault will be cleared when the input is deactivated. The inputs are
defined on the I/O Setup page.
When monitoring is started/ended, an Activity Log with information about the changes will
be sent.
1
Click “Configuration” on the start page.
2
Select Supervision > Auxiliary Equipment in the menu on the Configuration page.
Adding Auxiliary Equipment
1
Select an Input from the drop-down list that contains all inputs configured on the
I/O Setup page.
2
Click “Add Auxiliary Equipment” to add selected input.
Status Symbols
Description
Monitored
The input is not defined in the I/O setup.
The auxiliary equipment has activated the input,
i.e. signals a fault.
Not monitored
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Changing Monitoring Settings
1
Click “Setup” to set up monitoring parameters.
2
Enter/select following settings:
3
Setting
Description
Input:
The inputs are defined in the I/O setup page. The input can be
changed, for example if the monitored equipment has been
moved. Information about changes can be written in the Notes
field.
Monitoring:
If the input should be monitored or not.
When starting to monitor inputs from Unite CM, the status will
always be OK regardless of the actual state of the input. This
give that if the input is active when monitoring is started no
Status Log is sent.
Equipment Name:
The name is shown as Module in the Status Log.
Level:
The level that the fault shall be reported as.
Persistent:
Select the Persistent check box, if a fault should remain until the
input is not active any longer.
Event Description:I
Is shown under Description for the Status log.
Click “Save”.
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Removing Auxiliary Equipment
Remove auxiliary equipment by clicking the “Delete” symbol. A dialogue window opens,
click “OK” to remove the auxiliary equipment.
23.4 SNMP Traps
SNMP (Simple Network Management Protocol) can be used by IP equipment to
communicate that there are for example faults in the equipment.
Unite CM can be configured to generate a Status Log when receiving an SNMP Trap. The
Status Log will include the IP address that the trap was sent from and text entered in the
configuration. The information received in the trap can be added to the configured text.
The default action is to generate a Status Log with level “Information” for every received
trap. The log level can be changed in the Log Setup.
It is possible to add SNMP Trap actions to get different behaviour depending on the sender’s
IP address and the information in the trap. The actions will be matched in the order
displayed on the overview page and only one action will be executed.
By using wildcard *, several IP addresses can be matched in one action, for example
“172.20.*.*” matches all IP addresses starting with 172.20. Wildcard* can also be used to
match parts of the SNMP Trap message, for example “Error*” matches all messages starting
with the word Error while “*Error*” matches all messages including the word Error.
Received traps can be discarded by selecting “No Log” in the Log Setup. This can be used
either to discard traps from a specified address or with a specific message or in the default
action to discard all traps that are of no interest (i.e. the ones that are not matched by the
configured actions).
Information Received in Traps
The information in a trap is defined by the Management Information Base (MIB). It is
defined by the equipment vendor and contains information about which traps the
equipment can send. The received trap includes a hierarchically structured number called
object identifier (OID) and optional variables.
For example, traps sent from Airespace equipment will have an OID starting with
1.3.1.6.4.1.14179, where 1.3.1.6.4.1 identifies that it is an enterprise specific trap and
14179 stands for Airespace.
When Unite CM receives a trap, it creates a string starting with the OID followed by a hyphen
(-). Any received variables are added to the string after the hyphen. The filter set up in the
SNMP trap action is matched against the created string.
Example:
When a Cisco access point restarts, a trap with OID 1.3.6.1.4.1.9.0.0 is sent. The first variable
holds the uptime for the access point. Unite CM creates a string with the following
appearance; 1.3.6.1.4.1.9.0.0-4 days, 21:56:52.90.
When setting up the SNMP trap actions, consult the MIB provided by the vendor for more
information about the traps. In addition, set up the default action to include the received
information in the sent Status Log and force the equipment to generate traps to get
detailed information.
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Default SNMP Trap Action
The default action will be matched for all traps that are not matched by any other actions
that are set up. In the Status Log, the module will be set to “-” and the IP address and Event
Description will be copied from the received trap.
1
Click “Configuration” on the start page.
2
Select Supervision > SNMP Traps in the menu on the Configuration page.
Figure 70.
Figure 74. The default settings for SNMP traps action.
Change Status Level
1
Click “Setup”.
Figure 71.
Figure 75. The default SNMP trap is enabled to receive information.
2
Select which level the sent Status Log should have or select “No Log” to not generate
a Status Log when a trap only matching the default action.
3
Enter an event description to be included in the Status Log.
4
Select the Include trap data check box, if received trap data should be included in the
log message and click “Save”.
Add/Change SNMP Trap Action
This is used when SNMP traps from specific modules or with certain messages should be
handled individually. The IP address in the received trap should match the defined pattern
and/or the trap message should match the pattern set up in the filter. By selecting “No Log”
in the Log Setup, traps matching the set up conditions can be discarded.
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Click “Add SNMP Trap Action”.
Figure 72.
Figure 76. The action is setup to receive SNMP trap with the status Warning.
2
Enter/select following settings:
Setting
Description
Module:
Enter a name that describes the sender of the SNMP traps.
IP Address:
Enter the IP address pattern that should match the IP address in the
received trap.
Filter:
Enter a text that should match the trap message. Wildcard (*) can be
used to match a part of the received message. Leave the field empty
if the trap should be received regardless of the trap message.
Enabled:
Select if the action should be enabled or not. If enabled, incoming
SNMP traps will be matched with the IP address and the filter
condition that is set.
Level:
Select which level the sent Status Log should have or select “No Log”
to not generate a Status Log when a trap matching the conditions is
received.
Event Description:
Enter an event description to be included in the Status Log.
Include trap data:
Select the Include trap data check box, if received trap data should be
included in the log message
3
Click “Save”.
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Removing SNMP Trap Action
Remove SNMP trap action by clicking the “Delete” symbol. A dialogue window opens, click
“OK” to remove the SNMP trap action.
23.5 Fault Handling
The fault handling in Unite CM makes it possible to start actions on an incoming fault.
Possible actions are output activity triggering, sending a message, sending a fault
notification via SNMP Trap or via E-mail. The actions start depends on trigger conditions.
Note that if Unite CM is to take care of faults from external modules, these modules must be
configured to send their status log messages to Unite CM.
Functions in fault handling:
•
•
Trigger conditions and action settings on faults
Summary fault action settings on persistent faults
23.5.1 Nomenclature
Fault action: A fault action consists of trigger conditions that leads to an action, such as
sending a message to a handset in the system and/or activating an output.
One fault action can consist of several triggers and lead to several actions.
Trigger:
A set of conditions that is used to match specific fault messages.
Action:
Is started as a response to a trigger matching a fault message i.e. sending a
message to a handset, activating an output or the error relay and sending
SNMP Trap and E-mail.
23.5.2 Fault Actions
Settings of trigger conditions and actions are made in the Fault Actions page.
1
Click “Configuration” on the start page.
2
Select Fault Handling > Fault Actions in the menu on the Configuration page. When
the page opens, a list of all existing actions is shown.
The action with the highest priority is shown first in the list, i.e. at the top. The actions are
processed in priority order. The Fault Handler only processes the first action that matches
the incoming fault message, that is, only one action will be processed for each fault
message. The priority order can be changed by using the arrows.
An action can be deleted by clicking the delete symbol.
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Default Action
The Default action is triggered on all faults that have not been processed by any of the
previous actions. In the Default action, it is only possible to set actions since it is
automatically triggered on all remaining faults. The Default action cannot be deleted and is
automatically placed last in the action list.
Add Fault Action
1
Click the “Add Action” button.
2
Enter the name of the action (mandatory) and additional text, if wanted, in the Notes
field.
3
Enter the trigger conditions. The trigger can include either host name, IP address type
of module or level of the fault. The type of module is found in the Unite Module
overview page.
At least one of the three fields Hostname/IP address, Module or Level must be
entered to create a trigger.
4
The action can have more than one trigger. To add more triggers, click “Add Trigger”.
5
Define actions that indicate the fault, see descriptions under Define Actions below,
how to configure the different types of actions.
6
Click “Save”, located at the bottom of the page. The fault action is saved and added
before the default action in the list on the Fault Actions page. By expanding the fault
action, the triggers and actions are shown.
7
If needed, change the priority of the fault action by clicking the arrow symbols on the
right side of the “Edit” button.
8
It is possible to edit a fault action by clicking the “Edit” button.
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Define Actions
Message Action
1
Click “Add message” to define a message to send.
2
Enter the Call ID (must be defined as a messaging user, refer to 4.1 Add Users to
Unite CM on page 19).
3
Enter the message text.
4
Select the Include log info check box to add the fault information to the message
text.
5
Select the beep code level.
6
Select the priority level.
7
To add another message to send, click “Add Message” again.
E-mail Action
To be able to send E-mail from the Fault Handler, the IP address/host name of the mail
server must be set up (defined in the Setup Wizard).
1
Click “Add Email” to define an e-mail to send.
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2
Enter e-mail addresses and any addresses that should receive a copy.
3
Enter a subject and a message text.
4
Select the Include log info check box to add the fault information to the message
text.
SNMP Trap Action
1
Click “Add SNMP trap” to define a SNMP trap to send.
2
Enter the IP address that the trap is to be sent to.
3
Enter the text that should be sent.
4
Select the Include log info check box to add the fault information to the message
text.
5
Select SNMP version.
6
To send another SNMP trap, click “Add SNMP trap” again.
Output Action
1
Select the output to be activated and click “Add”.
The outputs are configured on the I/O Setup page, see 4.7 Input/Output Setup on
page 34. The state is set to the opposite of the inactive state when activated. For
example, if output 2 is set to low in inactive state, the output will automatically be
set to high when activated.
2
Set the duration in seconds. If the Persistent Action check box is selected, the
Duration field can be left empty.
The output can be manually reset from the I/O setup page.
3
Select the Persistent Action check box to activate the output as long as the persistent
fault remains. If not selected, the output will be active for the set duration also for
persistent faults.
Error Relay Action
NOTE: If the redundancy functionality is activated (see 4.12 Redundancy on page 59), the
error relay should only be connected to the primary Unite CM since it is preferred to
be the active module.
1
Select the Indicate Fault check box if the error relay should indicate faults.
2
Set the duration in seconds. If the Persistent Action check box is selected, the
Duration field can be left empty.
The error relay will be released when activated. The error relay can be manually reset
from the Active Faults page.
3
Select the Persistent Action check box to activate the relay as long as the persistent
fault remains. If not selected, the relay will be active for the set duration also for
persistent faults.
BusLogger Action
The Windows application BusLogger is used for error tracking in System 900 and Unite
systems. An action in the Fault Handler can trigger the BusLogger to save current log
information to disk, to prevent it from being overwritten.
Select the check box to make the BusLogger tool save current log information when the
trigger is matched.
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23.5.3 Summary Fault Actions
In the Summary Fault Actions page, it is possible to set actions to start when the first
persistent fault occurs and/or when there are no remaining persistent faults. The actions
that can be set are:
•
•
•
•
Activating error relay and outputs set up on the I/O Setup page for the defined time or
as long as there are persistent faults.
Sending messages when the first fault occurs and when no faults remain.
Sending SNMP traps when the first fault occurs and when no faults remain.
Sending E-mail when the first fault occurs and when no faults remain.
1
Click “Configuration” on the start page.
2
Select Fault Handling > Summary Fault Actions in the menu on the Configuration
page.
Activating Error Relay/Outputs
NOTE: If the redundancy functionality is activated (see 4.12 Redundancy on page 59), the
error relay should only be connected to the primary Unite CM since it is preferred to
be the active module.
• Error Relay
1
To activate the error relay, select the check box for Indicates Fault.
The error relay will be released when activated.
2
Set the duration in seconds. If duration is not set, the error relay will be released until
no persistent faults remain.
3
Click “Save” at the bottom of the page.
The error relay can manually be reset from the Active Faults page.
• Outputs
1
Select an output and click “Add”.
2
Set the duration in seconds. If the duration is not set, the output is active until no
persistent faults remain.
3
Click “Save” at the bottom of the page.
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The outputs can manually be reset from the I/O Setup page. See 4.7 Input/Output Setup on
page 34.
Sending Messages
•
First Persistent Fault
- Click “Add Message” in the Action on First Persistent Faults section to send a message
for the first persistent fault. Refer to Message Action on page 170.
- Click “Add E-mail” if an e-mail notification should be sent. Refer to E-mail Action on
page 170.
- Click “Add SNMP trap” to send a SNMP trap. Refer to SNMP Trap Action on page 171.
•
No Remaining Faults
- Click “Add Message” in the Action on No Remaining Persistent Faults section to send a
message when all persistent faults are resolved. Refer to Message Action on page 170.
- Click “Add E-mail” if an e-mail notification should be sent. Refer to E-mail Action on
page 170.
- Click “Add SNMP trap” to send a SNMP trap. Refer to SNMP Trap Action on page 171.
23.6 Activity Logging
To be able to view activities stored in Unite CM, it is also necessary to install the Java
Runtime Environment to run the Activity Log Viewer. To find this, go to www.java.com.
Functions in the Activity Log:
•
Activity Log Viewer – view and search for activities that are stored in Unite CM.
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Storage Settings – limit the number of stored activities.
Log Export – automatic and manual export and clearing stored activities.
23.6.1 Activity Log Viewer
The Activity Log Viewer can be opened either from the start page or from the Configuration
page.
1
Click “Activity Log Viewer” on the start page, or select Activity Log > Activity Log
Viewer in the menu on the Configuration page.
2
Enter User name and Password and click “OK”.
Figure 73.
Figure 77. The Activity Log view.
It is possible to search for stored logs and view incoming activity logs continuously.
Symbols in Activity Log Viewer
Related activities
Search
Cancel Search
Update view continuously
Stop updating view
Print search result
Log out
Log information Symbols
Error, did not reach destination.
Extended log, used for quick information and is not stored in database.
Search for Activity logs
From the Activity Log Viewer, it is possible to search for activities that are stored in Unite CM
by choosing; time period, priority level, kind of activity etc. For priority and activity it is
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possible to specify if searching for all priorities or activities or searching for a specific priority
or activity. Specific information in the activity can also be searched, for example a subject or
body or a specific Call ID.
1
Click the search symbol.
2
Enter start date or click the “calendar” button to select the date. The time can be
changed by clicking the “clock” button.
3
Change the number of lines if you want more or less than 100 activities to be
displayed.
4
Select/specify the search criteria. All is set by default, but Priority, Activity, Origin,
Destination and Information can be specified. When searching for specific Origin,
Destination and/or Information; enter number or a text in the corresponding text
field.
Setting
Description
Date:
The date interval when the activities where logged. Default is the
current date as both start and stop.
Time:
The time interval when the activities where logged.
Default Start time: 00:00:00
Default Stop time: 23:59:59
Number of
lines:
A numerical value between 1 and 1000. The default value is 100.
Priority:
The message priority; Low, Normal, High and Alarm.
A combination can be selected by using “Shift” or “Ctrl”.
Information: A specific text in the activity log, for example a subject or body.
Supported characters: Latin-1
Activity:
The different activities, for example Message or Input Activity.
A combination can be selected by using “Shift” or “Ctrl”.
Origin:
A specific origin such as; Call ID, User, Number/Address, IP Address.
Destination: A specific destination such as; Call ID, User, Number/Address or
IP Address.
5
Click “OK”.
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Figure 74.
Figure 78. Search result of activity logs.
During the search, it is possible to interrupt the search operation by clicking the stop search
symbol. An ongoing search is indicated with a symbol in the upper right corner. When the
result of activities is displayed, the number of returned lines is displayed in the upper right
corner. If more lines than displayed are available in the database, the information will be
replaced with Number of Lines > X in red colour, where X is the number of requested lines.
When marking a log, more information about the log will be found below the list.
Print Search Result
The table with search result can be printed by clicking the “printer”
symbol.
Details for a specific activity log can be printed by marking desired log, right-clicking and
selecting “Print Details” from the displayed menu.
View Related Activities
To view related activities, for example all actions that have been taken as a result of an
incoming alarm, click the activity log and then click the “Related Activity”
symbol in the
toolbar. (It is also possible to double-click the actual activity to open the related activity
view or to right-click the activity log and choose Related Activities from the displayed menu.
Figure 75.
Figure 79. Related activity view.
Print Related Activities
The table with the related activities can be printed by clicking the “printer”
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Details for a specific activity log can be printed by marking the log, right-click and selecting
Print Details from the displayed menu.
Continues Log View
By clicking the “Update view continuously”
symbol, the activity logs will be displayed
when received by Unite CM. The logging can be stopped by clicking the “Stop updating
view”
symbol. It is also possible to pause by selecting the “Lock scrolling” check box.
Figure 76.
Figure 80. The information of the most recent activity logs are viewed.
The symbol located next to the “Lock scrolling” check box, indicates that the continuous
view is activated.
When the extended activity log is enabled for a module, the symbol for extended activity
logs will show up in front of incoming intermediate logs. This log is only for quick
information, a “real” activity log will appear shortly after.
23.6.2 Storage Settings
Figure 77.
Figure 81. The Storage Settings page, showing the basic storage settings.
The storage settings are divided into basic settings and advanced settings. With the basic
settings, it is possible to store activities based on set priority. This concerns messages,
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messages with confirmation, interactive messages and responses on messages, all other
types of activities will be stored. In the advanced settings, it is possible to configure whether
or not to store depending on receiver/sender and type of activity.
Basic Filter Settings
All check boxes for priority are selected as default, which means that all messages will be
stored. The different priorities are:
•
•
•
•
Low
Normal
High
Alarm
NOTE: Alarm refers to the message priority Alarm.
• Discard Messages with specified Priority
1
Clear the check boxes for message priorities that are not to be stored.
2
Click “Save”.
Advanced Filter Settings
Click “Advanced Settings” to open the page. It is possible to discard or to store activities
sent from/to an IP address and a service. It is also possible to select specific activities to be
discarded regardless of sender/receiver.
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Settings
Description
Discard (default):
All activity logs will be stored if nothing else is specified.
If Discard is selected and IP Address/Service is specified Note that all activities from/to the specified service or
module will not be stored.
Store:
Only activities from/to listed IP addresses/services will be
stored.
Note that all activities sent from another address/service
than specified will be lost.
IP Address/Service:
On the format: xxx.xxx.xxx.xxx/service
Truncation level:
Specifies number of message characters to store in the
database before truncation. 1 - 100 characters can be
entered. If left empty the default characters level will be
used, 100 for subject and 200 for body.
Discard administration
events:
Specifies if administrational events shall be filtered out or
not.
3
Click “Save”.
• Discarding Activities based on Type
It is possible to discard activities regardless of the sender/receiver. By default, the following
activity types are discarded; Availability Status, Location Data, Presentation and
Presentation Response.
1
Select activities from the Store box that should not be included in the log.
2
Move the activities into the Discard box with the arrow button.
3
Click “Save”.
23.6.3 Log Export Settings
Stored activities can be exported, either manually or automatically in CSV or XML file format.
Automatic export can be to send logs to an FTP server or attach logs to an e-mail.
Manual export is used when a certain time period of the activity log should be exported and
automatic export is used when the activity log should be exported regularly, for example the
same time every day. On this page, it is also possible to clear all stored Activity Logs.
1
Click “Configuration” on the start page.
2
Select Activity Log > Log Export in the menu on the Configuration page.
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Figure 78.
Figure 82. Administrate Activity Log page.
Manual export
The manual export includes stored activities within specified time period.
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TD 92735EN
Enter/select the following settings:
Settings
Description
Start date and time: For example, 2005, June, 04, 14.30
2
End date and time:
For example, 2005, June, 05, 02.00
File format:
Export in the format CSV or XML.
If the log file should be analysed with the Log Analyser, then
XML format should be chosen. Otherwise the choice of format
is dependent of the tool that should be used for analysing the
data.
Click “Export”. A dialogue window will open where the activity log can be saved to
the local file system.
Automatic export
The automatic export can be done regularly or when the database is full. If the exported
data exceeds maximum file size, the data will be divided into several files. In the picture
below, the log will be exported daily at 12:00
1 Enter/select the following settings:
2
Settings
Description
Export type:
Predefined values to choose from, for example; No export,
Database full only, Daily, Hourly etc. Depending on the chosen
value, the page will look different.
Enter time data in the fields, if the chosen export type is time
based.
File size:
100 - 30 000 kB. Enter max. size in kB of exported file. If file
becomes larger, exported data will be divided into multiple files or
e-mails.
File name:
File name to use when exporting the activity log.
A time-stamp and a counter is added after the file name for each
new file that is exported.
Define if the automatic export should be sent to a file or as an E-mail, see separate
descriptions below how to configure the different types of exports.
• Export to File
1 Click “Add FTP entry”.
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2 Enter/select following settings:
Settings
Description
FTP Server Address: IP address for the FTP server.
Path:
The path to a directory on the FTP server where exported files
should be placed.
FTP User:
User name to log in to the FTP server.
Password:
Password for entered user.
User ID:
Enter ID if only the activities the user is allowed to see shall be
exported. If left empty, all activities will be exported.
File format:
Export in the format CSV or XML.
If the log file should be analysed with the Log Analyser, then
XML format should be chosen. Otherwise the choice of format
is dependent of the tool that should be used for analysing the
data.
3 Click “Save”.
• Export to E-mail
To be able to export via E-mail, the IP address/host name of the mail server must be
set up (defined in the Setup Wizard).
1 Click “Add E-mail entry”.
2 Enter/select following settings:
Settings
Description
E-mail Address:
Destination address for the export.
User ID:
Enter ID if only the activities the user is allowed to see shall be
exported. If left empty, all activities will be exported.
File format:
Export in the format CSV or XML. If the log file should be analysed
with the Log Analyser, then XML format should be chosen.
Otherwise the choice of format is dependent of the tool that
should be used for analysing the data.
3 Click “Save”.
Export Activity Logs in Realtime to a Syslog Server
Activities in the module are logged and can be exported to a Syslog Server where the logs
can be managed and analyzed. Messages are sent to the syslog server every time an activity
occur in the module. Example of activities are: An SMS has been sent to a handset, an alarm
has been received from a handset, an error has occurred in the module etc. Syslog is a simple
protocol (SYStem LOG protocol) for transmitting event messages and alerts text across an IP
network. The activities are sent as text messages from the module to the Syslog Server. The
IP address to the Syslog Server must be set in the module. The activities can be exported to
5 syslog servers in parallel.
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1
Select “Enable” in the drop-down list.
2
Click the “Add Syslog entry” button.
3
Enter the Syslog Server’s IP address in the text field.
4
Click “Save”
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Troubleshooting
24.1 General Troubleshooting
Log files
When troubleshooting it is always a good idea to examine the log files, since they provide
additional information that may prove useful. The first log to examine is the Status log,
found under Status on the Configuration page, but when reporting an error to your supplier
more advanced logs might be needed. Always include the appropriate log file. To find Info
log and Error log:
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click the “Troubleshoot” button on the Advanced Configuration page.
4
Click “View Info Log” or “View Error Log”.
Unite CM GUI does not start
To use the GUI, the computer must conform to the requirements listed in Data Sheet, Unite
Connectivity Manager, TD 92739EN. If you do not have the correct software versions
installed, contact your system administrator.
Firewall issues or no indication of connected device
If there is a firewall between Unite CM and any devices, the firewall may need some
configuration to allow communication. See Appendix A for a description of used ports.
24.2 Device Manager Troubleshooting
Device does not show up in Device Manager
If a connected device does not show up as connected in the Devices view, check the status of
the interface. Starting up mode is indicated during start of applications. If an application has
lost connection to a required resource it is indicated as application problem mode. An
Application problem is always shown as a persistent fault in the Status log.
If the information on the Configuration page shows Normal mode, it is not necessary to
check the System information.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration on the Configuration page.
3
Click the “Troubleshoot” button on the Advanced Configuration page.
4
Select “System information” in the menu. The System Information page opens. Check
system status.
Software in Device not recognised/synchronization fails
1
In the Devices view, check the parameter version for the device.
2
If the parameter version is highlighted with red, a package file (.pkg) including the
software file and definition file with that parameter version must be imported to
Unite CM. How to import a package file is described in the User Manual, Device
Manager in Unite Connectivity Manager, TD 92855EN.
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Software download fails
Possible causes:
•
•
•
•
•
•
•
Portable is out of range, turned off or is not connected to the system.
The LAN is badly configured and loses packages.
The LAN is overloaded and loses packages.
The web server containing the image file is overloaded.
Erroneous image file.
Erroneous path to the image file.
The web server containing the image file is incompatible with the portable.
24.3 E-mail Interface Troubleshooting
If the SMTP E-mail interface does not work, it is recommended to check the following:
Check the Log Files
1
Open the Administration web page at http://xxx.xxx.xxx/admin and enter the user ID
“sysadmin” and the correct password (default value is “setmeup”).
2
On the “System setup” page, click on the “Troubleshoot” button and then select
“System Information”.
3
Scroll down to “E-mail Interface” and mark the check boxes “Extended debug” and
“Mail”, then click Activate.
4
Send an e-mail to Unite CM
View the log files
5
On the Unite CM Administration web page click the “Troubleshoot” button and then
select “View Complete Log”.
Send a Test E-mail via Telnet
1
Click on “Start” on the Windows task bar. Choose “Run” from the Start menu and
write “telnet” together with the IP address of Unite CM in the field, followed by a
space and “25” (port where Unite CM encodes SMTP).
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Enter the highlighted text according to figure 79.
Figure 79.
telnet XXX.XXX.XXX 25
Trying XXX.XXX.XXX..
Connected to XXX.XXX.XXX
Escape character is ‘^]’.
220 Hostname ESMTP Ex in 19 May 2011 17:04:28
HELO localhost
250 Hostname Hello localhost [172.20.X.XXX]
MAIL FROM: user@domain
250 OK
RCPT TO: 123@domain
250 Accepted
DATA
354 Enter mail, end with “.” on a line by itself
Subject: Hello
Body: Texttexttext
.
250 OK id=XXXXXX-XXXXXX-XX
QUIT
221 Hostname closing connection
Figure 83. Troubleshooting via Telnet.
A message is now sent to the call number 123. If the message reaches the Pocket
Unit, search the fault outside Unite CM.
Check Mail Client Rules
For example, in Microsoft Outlook, select “Tools” and “Rules wizard”. Also check that they
are enabled.
Check that e-mails are redirected
The original sender name is shown only at a redirection, not a forward. E-mails must be
redirected to ensure proper handling of manual acknowledge or user response data, else the
e-mail reply will not reach the original sender.
Check that the DNS (domain name server) is stated
An mx-record for the Unite CM host has to be set up in the DNS, for example
unitecm.company.com
Check that the Messaging System is not overloaded
If it takes too long for an e-mail to reach the recipient, or if e-mails do not reach the recipient
at all because the message queue is full, then the Messaging system might be overloaded.
This overload is seen in the log files of the interface module, for example the IMS.
24.4 Troubleshooting Guide
This section lists a number of possible faults, probable causes and suggested actions.
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24.4.1 Troubleshooting Guide for the Device Manager
Fault
Probable cause
• The system does not
have the correct time.
– Configuration error, no time Configure the system to connect
server configured.
to a time server.
– The time server is
configured but is offline.
Action or comment
Restore connection to time
server.
– The web browser is selected Set the time via the advanced
as time source but the time configuration.
has not been set by the user.
• An advanced charger
does not come online in
the Device Manager in a
system with “Service
discovery” enabled.
– The charger parameters for Use PDM to configure the Service
Service Discovery are not set. Discovery domain in the charger
to the same value that is set in
Unite CM.
– The service discovery
parameter “Domain Name” is
not unique in the IP network
domain.
Use PDM to reconfigure the
charger to another service
discovery domain. Make sure
that the Unite CM is configured to
use the same value
– The advanced charger and
the Device Manager are
located in two separate IP
networks that prevents the
service discovery request.
Use PDMPDM to disable service
discovery in the advanced
charger and to set the IP Address
to the Unite CM.
• An advanced charger
does not come online in
Device Manager in a
system with “Service
discovery” disabled.
The charger is configured to
connect to a Device Manager
with a “Domain ID” that is not
used.
Use PDM to disable service
discovery in the advanced
charger and to set the IP Address
to the Device Manager.
• The charger logs out
immediately after log in
and does not come online
again.
The charger is already saved
in the Device Manager that
the administrator wants it to
use. The Advanced Charger
parameter in the desired
Device Manager is pointing to
another Device Manager
(service discovery or IP
address) which causes the
charger to logout and connect
to another Device Manager
after completed
synchronisation.
– Before connecting the
advanced charger to the LAN,
make sure that if the advanced
charger is saved in the desired
Device Manager it has
parameters that points to the
correct Device Manager.
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– Delete the saved charger from
the Device Manager before
connecting the charger to the
LAN.
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Fault
Probable cause
Action or comment
• The charger logs out
immediately after login
and comes online again
after a while just to logout
again.
The charger exists in two
Device Managers and is saved
in both. The parameters for
the charger in Device
Manager 1 causes the charger
to login to Device Manager 2.
The parameter for the charger
in Device Manager 2 causes
the charger to login to Device
Manager 1. The charger jumps
back and forth between the
Device Managers.
Delete the charger from the
Device Manager where the
charger should be. The charger
now logs in after a short while.
Save the charger again. Delete
the charger from the other
Device Manager.
• Some devices report
device busy in the Device
Manager when the user is
trying to change device
parameters.
The device is occupied with
some action that the device
cannot combine with
parameter synchronisation.
No action needed. The Device
Manager will synchronise the
changes when possible.
• Not possible to start a
software download for
some specific device
types.
The device type is included in – Disable the baseline feature.
a baseline and manual
– Exclude the device type from
software download is
the baseline.
therefore disabled.
• Software download is
stuck in pending.
– The device is not online.
Software download will start
when device gets online.
– Multiple devices are
currently being updated.
There is a limitation in the Device
Manager on the number of
simultaneous software
downloads. All devices are placed
in a queue and will be upgraded
in time. No action needed.
Download will start in time.
• File downloads retrying. The device is currently
unavailable (device out of
range, network problem)
• Software downloads
rejected.
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No action needed. The download
will start when the device comes
in range again.
The device is already updated Restart the device manually and
with a new software but not restart the download.
yet restarted on the new
software. This is due to
selected activation time in
previous software update i.e.
“When idle in charger” or
“After manual restart“.
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Probable cause
Action or comment
• Software downloads are Wrong file selected for
– Make sure that the URL to the
aborted.
download to devices (External desired software is correct and
web server).
retry.
– Make sure that the file is
intended for that device.
• Low software download The charger is not connected Configure the advanced charger
performance to handset to the Device Manager (not so that it connects and logs on to
inserted in charger.
online in the Device Manager). the correct Device Manager.
The handset is online only via
OTA.
• Communication failure to The device did not respond in Repeat the action after a while to
device.
an expected way. The reason see if it is possible to
could be temporary
communicate with the device.
communication problems
caused by coverage problems
or network problems.
• No connection available – Max number of Device
for the Device Manager
Manager GUI’s has been
GUI.
reached.
Close the other Device Manager
GUI to open new. A maximum of
ten Device Manager GUIs can be
connected.
– The Device Manager server No Action, the server will be up
side is restarted due to
within a few minutes.
reconfiguration.
– The Device Manager is
temporarily unavailable due
to restore of database.
No Action, the server will be up
soon.
– The network is preventing
the GUI from connecting to
the server.
No action.
• All devices log out after The backup is older than the No action. All devices will re-login
restore of a backup.
device “online status report within “online status report
timeout.” (See device handling).
timeout.”
• Software files cannot be The files are included in a
deleted.
baseline.
Remove the files from the
baseline configuration. Delete the
files.
• The parameter version is There are no compatible .pkg Import a .pkg file suitable for the
displayed in bright red in files imported to the system. device. The .pkg file is provided
the Device Manager GUI.
by the supplier.
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TD 92735EN
Probable cause
Action or comment
• The parameter version is The version of the imported
displayed in dark red in
.pkg files are not 100%
the Device Manager GUI. compatible with the device.
Import a .pkg file suitable for the
device. The .pkg file is provided
by the supplier.
• The parameter version of
the Number in the
Numbers tab is higher
than in the parameter
version of the device in
the Devices tab.
No action needed. This is not an
error. The parameter version will
be the same after a software
upgrade has been performed on
device.
The device has been
downgraded to a previous
software version with lower
parameter version.
• No numbers are visible of The search field is red. Current Alter search or use "show all" to
the selected device type in search returns no hit.
reset search to default.
the Number tab.
• “Go to number” is
The selected device has no
dimmed out for a device in number associated to it.
the device view.
– Assign a new number to the
device.
– Associate a new or existing
number to the current device.
• The handset is not visible – The handset has no number Assign or associate a number to
in the Number tab.
associated.
the device.
– The device is offline and not Bring the device online. Save the
saved as number.
number in order to make it
possible to edit the number when
it is offline.
• Number creation of
The .pkg file for the desired Import the .pkg file for the
desired device type is not device type is not imported to desired device type. The file is
possible.
the Device Manager.
provided by the supplier.
• It is not possible to apply No compatible template for
a template at creation of the desired device exists.
new number.
Create a new template or
upgrade an existing template
and retry.
• A handset logs out when The device manager
configurations in the IPBS and
placed in an advanced
the advanced charger are not
charger
the same.
Delete the saved instance of the
advanced charger in the Device
Manager. Use PDM to reconfigure
the advanced charger so that it
will log on to the correct device
manager. Connect the advanced
charger to the LAN.
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Probable cause
• The handset does not log – The Domain ID is not set
on to the device manager correctly in the IPBS.
OTA.
– The system does not
support service discovery.
Action or comment
Reconfigure it to match the
device manager Service
Discovery parameter Domain ID.
Erase the Domain ID in the IPBS
and set the IP address to the
device manager under Advanced
Settings > Device Management.
• The WLAN handset does – Both IMS/IP and Unite CM
not log on to the device are used. An i62 WLAN
manager OTA.
handset logs on to the IMS/IP.
The IMS/IP does not support
i62 which mean that it cannot
forward the correct handset
login information to Unite CM.
• When trying to manage The firewall has closed port
number 443 for https
the license for a device,
the status is changed to communication.
“server failure”.
Reconfigure the firewall to allow
https communications via port
443.
24.4.2 Troubleshooting Guide for Unite CM
This part of the Troubleshooting Guide lists possible faults that are not connected to the
Device Manager
Fault
Probable cause
Action or comment
• It is not possible to send – The device does not support --SMS to a specific device. SMS.
– Unite CM license does not
support SMS.
Upgrade the license to support
SMS.
– The IPBS UNITE SMS
parameter is misconfigured.
Set the parameter so that it
points out Unite CM containing
the DECT Interface.
• It is not possible to edit – The phonebook is
the Central Phonebook.
configured to be read-only.
– The phonebook is
configured to use an LDAP
server
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Edit the external phonebook file
and re-import it to the Central
Phonebook.
Access the LDAP server and alter
the desired entry. After
“commit”, the new data will be
available for the Central
Phonebook.
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Probable cause
Action or comment
• LDAP queries sometimes – The phonebook uses
returns no value.
Microsoft Active Directory
which doesn’t allow
anonymously referrals.
Configure the phonebook to use
port 3286 to Microsoft Global
Catalog (GC) instead of port 389.
GC is a service in Microsoft Active
Directory.
Configure GC to synchronize all
attributes that is needed for
users in the phonebook.
• Import of language to
The language file has the
the configuration GUI fails. wrong format.
Export the default language to
set the format and edit the
language file.
• Set language fails in
Unite CM.
– The language file might be Try to import the language file
faulty.
again and verify that it is OK. If
not, the file is corrupt.
• Several functions of the – There is not a valid license. Enter a valid license and restart
system does not start.
the module.
• Spontaneous restarts of – Multiple applications.
the application Serial
Interface is seen in the
error log.
• Advanced diversion is
not performed when
diverting from an inactive
work shift to an active
work shift.
Make sure you do not have
multiple applications configured
for Serial port 1, for instance GSM
or DECT together with Serial
Interface.
– This occurs when you have See the example below for more
an Out of range condition in information.
an inactive work shift, and a
Not reachable condition in an
active work shift.
Since the Out of range
condition not should be
performed —due to it
belongs to an inactive work
shift — the Advanced
Diversion function tries to use
the Not reachable condition
due to it belongs to an active
work shift.
In this case, the Not reachable
condition will not be
performed due to the Out of
range condition blocks the
Not reachable diversion.
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Fault
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Probable cause
Action or comment
Example:
In the figure above, the Not reachable condition(8000->WLAN Messaging Interface) will
not be performed due to the Out of range condition (7000->WLAN Messaging Interface) in
the inactive shift blocks the Not reachable condition in the active shift.
The solution is to add an additional Out of range condition as shown in the figure above. In
this case, the diversion will be sent to 8000 (if needed).
24.4.3 Troubleshooting for NetPage
Fault
Probable cause
Action or comment
• My Groups and My
Messages do not work.
– Cookies are not allowed in
your web browser.
Check that cookies are enabled in
your web browser.
• Number list or Common --Messages are
unsatisfactorily updated
Refresh the cache memory on the
web browser. If they still are
unsatisfactory, refresh catching
proxy (if any). In, for example
Microsoft Internet Explorer, this
can be achieved by pressing
CTRL+F5.
• Entire Message history – The Java Virtual Machine
including column headings may be missing on your
doesn’t appear
computer.
Contact your IT department for
assistance.
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Fault
Probable cause
• Message history is not
running, although
messages are sent and
column headings are
visible.
– There might be a firewall
Contact your IT department to
preventing you from receiving open port number 5891 in the
data from the NetPage server. fire wall, in the direction from the
web client to the NetPage server.
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24.4.4 Troubleshooting Guide for Corridors Displays
Fault
Probable cause
• The corridor display
shows “No Data
The display has a proper
Follow instructions in chapter
connection to the network,
12.1 Text Display Settings on
but it has not been added to page 102.
the text displays list.
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24.5 LED Patterns and Troubleshooting Tools in Unite CM
Unite CM hardware has different LEDs to indicate the status and besides that the possibility
to show active faults and logging the faults.
LED colors
Description
The LEDs show different colors to determine type of information and
have different flashing frequency for showing the priority
Colors
Red
Fault indication
Yellow
Mode indication
Blue
Normal operation (OK)
Flashing frequency
Fixed light
indicates normal state
Slow flashing light
indicates medium attention
Quick flashing light
indicates high attention
Flashing patterns
Status LED
Status OK
Blue
Starting up/shutting down
Blue
Feedback (1 sec.)
Blue
Error/fault
Red
Warning
Red
Boot mode
Yellow
Blue
Demonstation mode
Yellow
Blue
Active module during
synchronization
Red
Blue
Active module synchronized
Blue
Blue
Standby module during
synchronization
Yellow
Blue
Mode LED
Power LED
Blue
Standby module synchronized
Waiting for automatic
startup (1 min.)
Yellow
Troubleshoot mode and
during firmware upgrade
Yellow
Blue
Mass storage mode
Secured settings
Status LED
Mode LED
Indicates that manual confirmation is required
Blue
Confirmation is done and settings Yellow
can be activated
Blue
Power
Power LED
Power OK
Blue
Closing down caused by
low voltage
Red
Low voltage*
Red
* also used if the Power parameter conflicts with the actual setup.
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Demonstration Mode Demonstration Mode is activated by pressing the Mode button for
10 seconds. Unite CM will then run with full functionality for 2 hours,
then it returns to the configured license! If it works in Demonstration
Mode and not in normal operation you probably have a license
problem.
Active faults
Refer to 4.11.1 Active Faults on page 53.
Fault logging
Refer to 4.11.4 Fault Log on page 55 and 4.11.5 Administer Fault
Log on page 56.
System Information
Refer to 23.1.2 System Supervision on page 159.
Site Information
Refer to 4.11.6 Site Information on page 57.
24.6 Advanced Troubleshooting
Unite CM Advanced Configuration page (requires system administrator rights) includes
advanced troubleshooting. Snapshots of selected logs or a complete log can be viewed.
1
Click “Configuration” on the start page.
2
Select Other > Advanced Configuration in the menu on the Configuration page.
3
Click the “Troubleshoot” button on the Advanced Configuration page.
4
In the left menu on the Troubleshoot page you can view logs and find detailed
information about the system.
• Specify Information to Log
Standard debug is set by default but this can be extended and show more details.
1
Click “System Information” in the left menu.
2
Enable desired logs and click “Activate”.
• Send Test Message
The Troubleshoot page also includes the possibility to send test messages.
1
Click “Send Test Message” in the left menu.
2
Enter Call ID and click “Send Message”.
24.7 What to consider when replacing a module
•
•
•
•
IP Address
License
Module key
Remember where cables were connected
24.8 Technical Support
For technical support please contact your local Ascom representative.
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TD 92735EN
Related Documents
Data Sheet, Unite Connectivity Manager
TD 92739EN
Elise3 – Embedded Linux Server including safety instructions
M0275130
Installation Guide, Elise3
TD 92679GB
Data Sheet, Elise3
TD 92524GB
User Manual, Action Assignment in Unite Connectivity Manager
TD 92842EN
User Manual, Duty Assignment in Unite Connectivity Manager
TD 92841EN
User Manual, Device Manager in Unite Connectivity Manager
TD 92855EN
Function Description, Remote Management
TD 92257GB
Function Description, Open Access Protocol (OAP)
TD 92215GB
Function Description, Activity Logging in Unite
TD 92341GB
Function Description, System Supervision and Fault Handling in Unite TD 92252GB
Function Description, Number Planning and Message Routing in Unite TD 92254GB
Function Description, Product Licensing Overview
TD 92677GB
Function Description, Interactive Messaging (IM)
TD 92168GB
Function Description, Absence Indication in Ascom 9d
TD 92101GB
Function Description, Manual Acknowledgement in Ascom 9d
TD 92096GB
Function Description, Alarm from Handset in Ascom 9d
TD 92099GB
Function Description, Applications based on Sending Data from
Handset in Ascom 9d
TD 92095GB
Installation and Operation Manual, Remote Management Client
TD 92256GB
Data Sheet, Alarm Modules T941AM8/AM32
TD 90862GB
Installation Guide, Alarm Module T941AM8
TD 90858GB
Installation Guide, Alarm Module T941AM32
TD 90854GB
Data Sheet, Output Module T941OM
TD 90964GB
Installation Guide, Output Module T941OM
TD 90859GB
Programming Guide, Event Handler
TD 92329GB
Programming Guide, Open Java Server (OJS)
TD 92230GB
Protocol, Serial Data Interface S942SI
TD 92088GB
System Description, Unite
TD 92243GB
System Planning, Unite
TD 92258GB
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Document History
For details in the latest version, see change bars in the document.
Version
Date
A
6 September 2010 First released version
B
30 September
Updates in chapter 1.1 and other minor changes.
C
7 June 2011
• Added chapters:
3.3.2 Set Password Policy on page 16
3.4 Disable the NetBIOS Service on page 17
3.5 Allow Fragmented TCP Packets on page 17
3.7 Message Routing Description on page 18
4.1.1 Import Users from a CSV File on page 20
4.2 Additional User Settings on page 20
4.3 Create Groups on page 26
4.5 Create Work Shifts on page 31
4.9 Advanced Event Handling on page 46
7.1 Mail Server Address on page 69
7.2 UNS/User Server on page 69
7.3 Remote Service Center on page 70
8.6 CMG Parameter Setup on page 84
11 ASCII Interface on page 97
14 SMTP Mail Interface on page 108
22.2.5 Creating a URL Call on page 152
24.3 E-mail Interface Troubleshooting on page 185
B.4 Cables for Remote Management Client on page 204
Appendix G: ASCII-table on page 219
Appendix H: Extracting Information from HL7 v2
Messages on page 220.
Appendix I: XML Message Handling in Event Handler on
page 227.
• Added Multiple Masters to chapter 15.1.4 IP-DECT on
page 113.
• Updated licence info in chapter 1.1 Licenses for Unite CM
on page 1.
• Removed Device Manager from this document. A new
document “User Manual, Device Manager in Unite
Connectivity Manager, TD 92855EN” has been created.
D
27 June 2011
Updates in chapter 1.1 Licenses for Unite CM on page 1
and 7.7 Java Server/GSM on page 74.
E
19 December 2011 Added chapters:
4.12 Redundancy on page 59
Appendix C: System 900 Connections on page 206
Appendix D
Updated chapters:
See change bars for additional changes.
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Version
Date
Description
F
05 March 2012
Updated chapters:
7.2 UNS/User Server on page 69: Note added regarding
ESS.
7.12 Setting License Number for Unite CM on page 78:
clarification on how to enter license keys
12.1 Text Display Settings on page 102: parameters
added due to new corridor display.
21.2 Switch Software on page 141: description of "Keep
prev, settings" added.
G
15 May 2012
Updated:
7.12 Setting License Number for Unite CM on page 78:
note regarding that no reboot of Unite CM is required if
upgrading the number of users.
4.8.2 Add Alarm Actions on page 40: Activation of PTT in
loudspeaking mode added. Screenshots also updated.
21.2 Switch Software on page 141: note regarding
factory default settings added.
21.3.1 Install New Software in a Redundancy System on
page 143
24.4.2 Troubleshooting Guide for Unite CM on page 191:
troubleshooting for Advanced Diversion added.
Appendix B.1: separate cables for DCT1800 and DCT1900.
Added:
4.7.4 Input Activity Distribution on page 37
6 Device Configuration on page 67
7.5 Unlock GUI Managed by Unite AM on page 73
15.2.4 SMS Character Set on page 117.
Appendix B.5
Appendix K
Appendix L
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Appendix A: Used IP Ports
Port
Application or unit
Transport protocol
20–21
FTP traffic (inbound) outgoing traffic
TCP
25
Simple Mail Transfer Protocol (SMTP)
TCP
53
Domain Name Server (DNS)
UDP
68
DHCP
UDP
80
Web traffic (HTTP)
TCP
113
Authentication for mail server
TCP
123
Time synchronisation (NTP)
UDP
162
Simple Network Management Protocol (SNMP)
UDP
443
Web traffic (HTTPS)
TCP
10132-10135
GUI for Duty assignment, Action configuration and TCP
Event assignment
10141
WLAN messaging interface
TCP
1200
Alcatel Omni PCX Enterprise
TCP
1321–1322
OAP Server
TCP
1814–1817
MX-ONE/MD110/IP-DECT/EMN
TCP
2775
Phonebook Service
UDP
3217
Unite traffic
UDP
5891
Netpage
TCP
8080
Web traffic (HTTPS)
TCP
10089
Ascotel IntelliGate
UDP
10101
Remote connection - TCP and RS232 conversion
TCP
10103
Remote connection - Communication between
Remote Access Client and Remote Access Server
TCP
10130
Applet communication (Activity Log Viewer)
TCP
10141
Netwise presence management system
TCP
10147
DECT Charger Communication
TCP
10153
Device Manager Communication
TCP
33000–33001 WLAN messaging interface
TCP
45000–45400 FTP traffic (outbound) incoming traffic
TCP
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Appendix B: RS232 Connections
B.1
Cables for DCT1800 and DCT1900
Figure 80.
Unite
Connectivity
Manager
RS232
COM 1 port
Printer
port
D-SUB
Figure 84. Connection for messaging in DCT1800 and DCT1900 systems.
A cable with RS232 and D-SUB (9-pin female) connectors is required to be able to transmit
messages to handsets and to receive messages, data and alarms from the handsets. The
cable should be connected to the COM1 port on Unite CM and to the Printer (PR) port on the
Radio Exchange. To be able to configure DCT1800/DCT1900 remotely via a Unite CM, this
type of cable should also be connected between the COM2 port on Unite CM and the PC port
on the Radio Exchange.
Unite CM
DCT1800
9-pin female
D-sub connector
9-pin female
D-sub connector
2 RX
2 RX
3 TX
3 TX
8 RTS
7 RTS
7 CTS
8 CTS
1 DCD
1 DCD
5 GND
5 GND
Figure 85. Cable wiring for DCT1800
Figure 81.
Figure 86. Cable wiring for DCT1900
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B.2
TD 92735EN
Cables for BusinessPhone
Unite CM and the BusinessPhone have to be connected in order to be able to transmit
messages to handsets and to receive messages, data and alarms from the handsets. The
cable should be connected to the COM1 port on Unite CM and to the I/0 port on the IC-CU2
board in the BusinessPhone. The cable should be wired as described below.
Figure 82.
Figure 87. Cable wiring for BusinessPhone
To be able to configure BusinessPhone remotely via a Unite CM, a second cable is required. It
should be wired as described above and connected between the COM2 port on Unite CM and
the Maintenance port on the IC-CU2 board in the BusinessPhone.
B.3
Cables for the ESPA-, the Ascom Line- and the TAP protocol
Figure 83.
Unite
Connectivity
Manager
RS232
COM2
D-SUB
External
equipment
Figure 88. Connection to external equipment
A cable with RS232 and D-SUB connectors is required to be able to receive pagings from
external equipment. By default the cable shall be connected to the COM2 port on Unite CM
for ESPA in, Ascom Line protocol and TAP in and also for ESPA out and TAP out.
Figure 84.
Figure 89. Cable wiring for the ESPA -, the Ascom Line- and the TAP protocol
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TD 92735EN
Cables for Remote Management Client
Figure 85.
RMC
Unite
Connectivity
Manager
RS232
COM 1 port
COM port
Figure 90. Connection for Remote Management.
A cable with RS232 and D-SUB (9-pin female) connectors is required to be able to manage
Unite CM via a Remote Management Client. The cable should be connected to the COM1 port
on Unite CM and to a free COM port on the PC.
Figure 86.
Figure 91. Cable wiring for RMC
B.5
Cables for GSM Modem
A straight modem cable with RS232 and D-sub connector is required to be able to transmit
messages via a GSM modem.
Unite CM
Modem
9-pin female
D-sub connector
9-pin male
D-sub connector
1 DCD
1 DCD
2 RX
2 RX
3 TX
3 TX
5 GND
5 GND
7 RTS
7 RTS
8 CTS
8 CTS
Figure 92. Cable wiring for modem with 9-pin D-sub connector.
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Modem
Unite CM
25-pin male
D-sub connector
9-pin female
D-sub connector
1 DCD
8 DCD
2 RX
3 RX
3 TX
2 TX
4 DTR
2 DTR
5 GND
7 GND
6 DSR
G DSR
7 RTS
4 RTS
8 CTS
5 CTS
9 RI
22 RI
Figure 93. Cable wiring for modem with 25-pin D-sub connector.
B.6
R232 Cable Connections in a Redundancy System
In a redundancy system, having equipment connected via serial interface, must the R232
cable be attached to both the primary Unite CM and the secondary Unite CM. By using a
RS232 data splitter the cable can be branched to both modules.
Unite
Connectivity
Manager
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RS232
COM port
RS232
Splitter
Unite
Connectivity
Manager
COM port External
Equipment
RS232
COM port
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Appendix C: System 900 Connections
The external equipment can be connected to the A-bus in two different ways depending on
the connector used.
C.1
System 900/A-bus Connections in a Redundancy System
Unite
Connectivity
Manager
Unite
Connectivity
Manager
Unite
Connectivity
Manager
Unite
Connectivity
Manager
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S900 (C5)
External
Equipment
S900 (C6)
S900 (C5)
A-bus (1)
A-bus (2)
External
Equipment
A-bus (1)
A-bus (2)
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Appendix D: Network Monitoring in a Redundancy System
In a redundant system, both the primary Unite CM and the secondary Unite CM can check if
they have connection to the network by sending ICMP inquiries to an optional equipment in
the same network. It is recommended to use the equipment that is centrally installed in the
network, for example an IP-PBX. See the example below for more information.
If the active Unite CM loses the connection to the network, the standby Unite CM will
become active instead.
IP-PBX
Base Station
Switch
Primary Unite CM
Switch
Secondary Unite CM
Figure 94. Illustration of using a centralized equipment as network reference
In figure 90, both the primary Unite CM and the secondary Unite CM are using the IP-PBX as
network reference since it is centrally installed in the network.
NOTE: The use of the network monitor function is optional1, but it is strongly recommended
to use when the modules are connected to different switches. If the function is
disabled and the modules cannot communicate with each other, both modules might
become active since they consider that the other module has failed. The result is that
the one part of the system will write data to the primary Unite CM, and the other part
will write data to the secondary Unite CM. This behaviour is called “split brain
behaviour”.
1.By setting the Network monitor IP address to 127.0.0.1 disables the function.
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Base Station
Switch
Primary Unite CM
IP-PBX
Secondary Unite CM
Figure 95. Illustration of a network where no network monitoring is required.
If the primary Unite CM and secondary Unite CM are connected to the same switch (see
figure 91), no equipment (for example an IP-PBX) is needed as network reference. If the
secondary Unite CM do not receive any response from the primary Unite CM, the primary
Unite CM has actually failed and the secondary Unite CM becomes active.
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Appendix E: Fault Handling Configuration Example
Figure 87.
IP-DECT system
IP Gateway
Main PBX
Browser
Local Area Network
(LAN)
Unite
Connectivity
Manager
Mail server
Figure 96. Unite CM fault handling in an IP-DECT system installation.
This example shows a Unite CM connected to an IP-DECT System. A lamp is connected to
Unite CM error relay and Unite CM is configured to activate the error relay and light the lamp
for 60 seconds when a DECT error is reported.
NOTE: If the redundancy functionality is activated (see 4.12 Redundancy on page 59), the
error relay should only be connected to the primary Unite CM since it is preferred to
be the active module.
For extra security, Unite CM is also configured to send an e-mail to a user in the system.
NOTE: Requires an additional license, see 1.1 Licenses for Unite CM on page 1 and that the
mail server IP address has been set in the wizard.
Settings
The actions are set up to trigger when Unite CM detects an error on the connection to the IPDECT system. The actions on the triggers are to light a lamp and to send an e-mail.
1
Select Fault Handling > Fault Actions in the menu on the Configuration page.
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2
Enter a name for the fault action, in this example DECT error.
3
Enter the Unite CM IP address “xxx.xxx.xxx.xxx/DECT” as trigger condition, where
xxx.xxx.xxx.xxx is the IP address.
4
Select the error level to trigger on as “Error”.
5
Select the action Send E-mail and enter the complete e-mail address to the recipient.
Select the Include log info check box.
6
Mark the Error Relay “Indicates Fault” check box to use the output/relay to indicate
fault. Set the duration to 60 s.
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Click “Save”.
Figure 88.
Figure 97. The action list with the DECT error action.
Unite CM is now configured to light the lamp connected to the error relay and to send an email with the log files, to someone responsible for the system in case of error.
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Appendix F: Alarm Action Configuration Examples
This appendix presents examples on how alarm actions can be configured.
System setup for examples
In this section, first the included system components are presented, then which inputs and
outputs that need to be setup.
System Components
•
•
•
One Alarm Module.
4 inputs has been defined in the Input/Output Setup.
Input names:
- Cold-storage, door open
- Cold-storage, door still open
- Cold-storage, door open very long
- Cold-storage, door closed
One Output Module.
2 outputs have been defined in the Input/Output Setup.
Output names:
- Cold-storage lamp
- Siren
4 handsets with push-button alarms.
handset addresses:
1440, 1441, 1442 and 1443.
Input/Output Setup
In these examples, the outputs and inputs are set according to the following figure.
Figure 89.
Figure 98. I/O setup.
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Example 1
A push-button alarm (double press) is received from 1440. A message is sent to the other
handsets and a siren starts to sound. The alarm is cancelled by sending the data 1440 and
then the siren stops.
Two alarm actions are created. One that handles the push-button alarm called “Push-button
alarm from 1440” and one that handles the cancellation called “Alarm cancellation”.
Push-button alarm from 1440
Select Alarm handling, Alarm Actions and set Alarm Trigger “Push-button double press”
Figure 90.
Figure 99. Alarm trigger setup.
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Activate Actions
Two different actions are setup, a siren and messages sent to other handsets.
Figure 91.
Figure 100. Activated Alarm Actions.
For Output Action Siren, the value is set to max value 3600.
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Alarm cancellation
For handset 1440, Alarm cancellation is setup with a Data Trigger with an Alarm with
duration of 1 second.
Figure 92.
Figure 101. Activating an Action for Alarm Cancellation.
It does not matter which handset that sends the data so the trigger is general when it
comes to handset number.
The output is set to the initial state again (after 1 second).
Example 2
When the door to one of the cold-storage rooms opens, the input from Cold-storage room is
activated. If the door is open longer than 2 minutes a message is sent and the lamp above
the door is lit. If the door still is open after 10 minutes another message is sent. After 15
minutes another message is sent and the siren starts to sound. When the door is closed the
siren and lamp are turned off.
Three alarm actions are created. One that handles the alarm called “Cold-storage room
open”, one called “Cold-store room open very long“ and one called “Cold-storage room
closed“.
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Cold-storage room 1, door open
Input Triggers: “Cold-storage door open” and “Cold-storage door still open”
When the door has been open for 2 minutes (120 seconds), the action is started. The action
shall not be repeated so the “Repetition time” is not stated and the value in the “Max. No. of
Repetitions” field has no meaning.
When the door has been open for 10 minutes (600 seconds), another message is sent as a
reminder. A separate Alarm Action is required if a different beep-code is desired.
Actions Activate Output Action and Send Message Actions
Figure 93.
Figure 102. Alarm Action, Cold-storage room open.
For Activate Output Action, the duration is here set to max value 3600.
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Cold-storage room 1, door open very long
The Input Trigger “Cold-storage room, door open very long“ is used.
Figure 94.
Figure 103. Cold-storage room 1, door open very long.
When the door has been open for 15 minutes (900 seconds), the message is sent to all
handsets and the siren starts to sound.
The duration is set to max value 3600 and will sound until expired or another action is
started with shorter expire time, for example “Cold-storage room closed“.
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Cold-storage room door closed
Figure 95.
Figure 104. Cold-storage room door closed.
For Input Trigger “Cold-storage, door closed”: When the door closes the actions are started.
The output is set to the initial state again (after 1 second).
Summary of alarm actions
This figure shows a list of the Alarm Action setup in the examples.
Figure 96.
Figure 105. Summary of Alarm Actions.
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Appendix G: ASCII-table
ASCII stands for American Standard Code for Information Interchange. The ASCII-table is like
a dictionary for translating numbers into characters.
The table below shows the translation of decimal numbers into characters.
Dec.
Char.
Dec.
Char.
Dec.
Char.
Dec.
Char.
0
NUL (null)
32
Space
64
@
96
`
1
SOH (start of heading)
33
!
65
A
97
a
2
STX (start of text)
34
"
66
B
98
b
3
ETX (end of text)
35
#
67
C
99
c
4
EOT (end of transmission)
36
$
68
D
100
d
5
ENQ (enquire)
37
%
69
E
101
e
6
ACK (acknowledge)
38
&
70
F
102
f
7
BEL (bell)
39
'
71
G
103
g
8
BS (backspace)
40
(
72
H
104
h
9
TAB (horizontal tab)
41
)
73
I
105
i
10
LF (NL line feed, new line))
42
*
74
J
106
j
11
VT (vertical tab)
43
+
75
K
107
k
12
FF (NP form feed, new page)
44
’
76
L
108
l
13
CR (carriage return)
45
-
77
M
109
m
14
SO (shift out)
46
.
78
N
110
n
15
SI (shift in)
47
/
79
O
111
o
16
DLE (data link escape)
48
0
80
P
112
p
17
DC1 (device control 1)
49
1
81
Q
113
q
18
DC2 (device control 2)
50
2
82
R
114
r
19
DC3 (device control 3)
51
3
83
S
115
s
20
DC4 (device control 4)
52
4
84
T
116
t
21
NAK (negative acknowledge) 53
5
85
U
117
u
22
SYN (synchronous idle)
54
6
86
V
118
v
23
ETB (end of trans. block)
55
7
87
W
119
w
24
CAN (cancel)
56
8
88
X
120
x
25
EM (end of medium)
57
9
89
Y
121
y
26
SUB (substitute)
58
:
90
Z
122
z
27
ESC (escape)
59
;
91
[
123
{
28
FS (file separator)
60
<
92
\
124
|
29
GS (group separator)
61
=
93
]
125
}
30
RS (record separator)
62
>
94
^
126
~
31
US (unit separator)
63
?
95
_
127
DEL
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Appendix H: Extracting Information from HL7 v2 Messages
The appendix describes how to configure the Event Handler for extracting information from
HL7 version 2 messages into event elements for event assignment.
The HL7 version 3 is an XML based protocol. See Appendix I: XML Message Handling in Event
Handler for more information.
H.1
HL7 Classic Style Message Definition
The HL7 protocol transfers simple messages, in which all data is transferred as ASCII data. A
message is terminated with the characters as defined in the Minimum Lower Level Protocol
(MLLP).
Each segment begins with a three-character literal value that identifies it within a message.
A segment is always terminated with an ASCII Carriage Return character. Segments may be
defined as required or optional and may be permitted to repeat.
The first segment is a message header (MSH). It contains the delimiter characters to be used
in the message (|^~\&) and other information. Each segment consists of several Data fields.
Data fields are separated with a vertical bar character '|'. Individual data fields are found in
the message by their position within their associated segments. A data field can consist of
more than one component. A component may have sub components. Fields may be
repeated.
Figure 97.
Figure 106. A HL7 message.
Delimiters ASCII
•
•
•
VT = 11 (0x0B)
FS = 28 (0x1C)
CR = 13 (0x0D)
Figure 98.
Figure 99.
HL7
Define by
Suggested value
Comment
Message
MLLP
start: <VT>
stop: <FS><CR>
Defined in TCP connection
parameters for the HL7MLLP TCP connection in the
ASCII Input Module
Segment
HL7
stop: <CR>
Defined static in Event
Handler configuration
Field
1st char after “MSH”
segment ID
‘|’ bar
Defined by HL7 message
received by Event Handler.
Repetition
3rd char after “MSH”
segment ID
‘~’ tilde
Defined by HL7 message
received by Event Handler.
Component
2nd char after “MSH” ‘^’ circumflex
segment ID
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Defined by HL7 message
received by Event Handler.
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Subcomponent
5th char after “MSH”
segment ID
‘&’ ampersand
Defined by HL7 message
received by Event Handler.
Escape
4th char after the
“MSH” segment ID
‘\’ backslash
To escape the above
defined message element
delimiters when used in
fields represented by
string/text data types.
Defined by HL7 message
received by Event Handler.
Example HL7 v2.x
Through this document the following HL7 v2 example message with the MSH, EVN, PID, PV1,
IN1 and IN2 segments encapsulated in a MLLP session will be used:
•
•
•
•
•
•
MSH – Message Header
EVN – Event type
PID – Patient Identification
PV1 – Patient visit
IN1 – Insurance
IN2 – Insurance additional information
Figure 100.
<VT>MSH|^~\&|HIS|ADT_MODULE|ASCOM|UNITE|20060109024819||ADT^A08
|20060109024311170|P|2.2|||AL|SU||
EVN|A08|200601090243|<CR>
PID|||2490298||Långstrump&&Långstrump&Mr.&Nilsson^Pippi^Viktual
ia Rullgardina Krusmynta
Efraemsdotter^^Ms.^""~Langkous&&Langkous&Dhr.&Nilsson^Pippi^Vic
tualia Rolgordijna Kruizemunta
EfraÏmsdochter^^Juffrouw^""||19630122|M|||Villa Villekulla
Bråkmakargatan^7^Vimmerby^^SE9999||0046123456789|||""|""|||||||N||""<CR>
PV1||O|First aid^Room 5^Bed
2|||^^|""^""^""^""^^""^""|||||||||||""||||||||||||||||||""|""||
|||||""|<CR>
IN1|1||7022|CZ Zorgverzekering|Postbus^99999^Tilburg^^9999
AB||076-5243xxx||||||||P|||||||||||||||||||||900080820<CR>
IN2||||||||||||||||||||||||||||3|H<CR>
<FS><CR>
H.3
Event Handler Configuration
This section describes how an HL7 v2 message is transmitted from the Hospital Information
System (HIS) to the Unite CM system.
HIS - ASCII
The Hospital Information System (HIS) connects to Unite CM\ASCII through a TCP/IP socket.
The IP address to connect to is the IP address of the Unite CM module. An HL7 application
message is sent over this connection. The message is encapsulated between the input start
and input stop characters, see the figure in H.4 Configure Unite CM on page 224.
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The ADT is a software module in HIS.
Figure 101.
ASCOM
Unite
ASCII
Connectivity Manag
EH
Action
Handler
er
DECT
UNITE
Figure 107. The connection between ADT - ASCII.
ASCII - Event Handler
The ASCII application will send a UNITE paging message to the Event Handler. The body of
the paging message includes the encapsulated message.
NOTE: The paging body text can only contain up to 5000 characters.
Figure 102.
ASCOM
Unite
ASCII
Connectivity Manag
EH
Action
Handler
er
DECT
UNITE
Figure 108. Paging message to the Event Handler.
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Event Handler - Action Handler
Based on a translation table that is defined by the customer, the Event Handler will extract
the needed information from the paging body text and send that as event elements to the
Action Handler.
Figure 103.
ASCOM
Unite
ASCII
Connectivity Manag
EH
Action
Handler
er
DECT
UNITE
UNITE
UNITE
UNITE
UNITE
UNITE
UNITE
UNITE
Figure 109. Event Handler translation table.
Acknowledgements
In HL7 two types of acknowledgements exist. Accept and Application acknowledgement.
The MSH segment of the received HL7 message defines which type of acknowledgment the
sending party expects. This EH configuration is build to only send 'accept' on both types of
acknowledgements. This EH configuration will not send 'error' or 'reject' for those two types
of acknowledgements. A customer who would like this functionality needs to extend the
configuration himself.
Depending on the values of Fields 15 and 16 of the MSH segment an acknowledgement
type is expected.
The EH configuration will always send:
•
•
Accept acknowledgement with value CA “commit accept” when MSH field 15 has a value
of AL (always) or SU (success completion)
Application acknowledgement with value AA “application accept” when MSH field 16
has a value of AL (always) or SU (success completion)
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When MSH fields 15 and 16 both are omitted, only an application acknowledgement
with value 'AA' will be send.
Figure 104.
ASCOM
Connectivity Manag
er
Unite
ASCII
EH
Action
Handler
DECT
Figure 110. Two different acknowledgments.
The Commit Accept acknowledgement will be send as soon as the Event Handler starts to
process the HL7 message. The application acknowledgement will be send as soon as the
event elements are sent to the Action Handler.
H.4
Configure Unite CM
ASCII Input Interface
The ASCII input interface is configured for Minimum Lower Level Protocol (MLLP) session
control over a TCP connection on port 2575 (HL7 port, registered at www.iana.org).
1
On the Advance Configuration page, select “ASCII” to edit the configuration.
2
If a HL7 port already is configured in TCP Server Parameters, click “HL7-MLLP” or
similar to verify your settings. Otherwise, click “NOT USED”.
3
Enter the parameters according to figure above.
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H.5
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Load the HL7 v2 Translation Table
The translation table is the link between a HL7 style message and the Event Handler in Unite
CM. A default translation table is included in the Unite CM. The translation table is defined/
modified by the customer.
This instruction describes how to load the HL7 default translation table.
1
Click “Configuration” on the start page.
2
Select Alarm & Events > Advanced Handling in the menu on the Configuration page.
3
Click “Administration”.
4
Click “Load HL7 version 2” to load the sample database.
5
Click “Translation Tables” to open the Event Handler Configuration page.
Figure 105.
Figure 111. HL7 Translation Table v2.
For more information on how to create/edit a translation table, see Programming Guide,
Event Handler, TD 92329GB.
For information on Source text from HL7, see an applicable HL7 document.
Define HL7 v2 Segment Data
The source text is used to indicate from which HL7 segment data needs to be extracted. The
destination text defines what data is extracted from the segment and how the event
element will be named. They are defined as:
•
•
Source text = HL7 segment ID as defined by the standard (for example PID)
Destination text = <description>!<number of values>!<ELEMENT_TO_EXTRACT>
Where:
•
number of values = number of ELEMENT_TO_EXTRACT occurrences that follows in this
definition.
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ELEMENT_TO_EXTRACT = [<ELEMENT NAME>,<FIELD>,<REPETITION>,
<COMPONENT>,<SUBCOMPONENT>]
Where:
•
•
•
•
•
ELEMENT_NAME = Name of the Event element that is sent to the Action handler
FIELD = Field number that includes the data (start count from segment ID)
REPETITION = Repetition number of the field that includes the data (EH will take first
occurrence if no repetition exists)
COMPONENT = Component number of the field that includes the data
SUBCOMPONENT= Subcomponent number of the component that includes the data (EH
will take COMPONENT if no subcomponent exists)
Example:
Note: A zero (0) is used if only one (1) value exist in the segment.
Figure 106.
PID
Patient Identification!3!ID,4,0,0,0!NAME_GIVEN,6,1,2,0!NAME_FAMILY,6,1,1,1
Figure 107.
Would extract the following 3 elements from the PID segment from example message:
•
•
•
Element name = ID, with value = 2490298
Element name = NAME_GIVEN with value = Pippi
Element name = NAME_FAMILY with value = Långstrump
Note: Do NOT remove or change the MSH entry in the translation table. It is mandatory for
the Event Handler configuration to work properly.
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Appendix I: XML Message Handling in Event Handler
The appendix describes how to define segment from XML messages. Unite CM includes a
protocol template that can be used as an example for XML messages received by event
handler from external systems.
XML messages are written as:
<tag>
value
</tag>
I.1
Example XML message
The following example XML message is used to explain the XML protocol template delivered
with Unite CM:
<Message>
<Type>PSPA</Type>
<PSPA>
<Patient>
<Id>1234567890</Id>
<Name>
<Prefix>Miss</Prefix>
<Given>Pippi</Given>
<Family>Langkous</Family>
</Name>
<Location>
<Ward>
<Name>First-aid</Name>
</Ward>
<Room>
<Name>-R1</Name>
</Room>
<Bed>
<Name>-S4</Name>
</Bed>
</Location>
</Patient>
</PSPA>
</Message>
I.1.1
Define XML Segment Data
The translation table is defined as: The source text must be an incrementing number
indicating an index to each element that needs to be extracted from the XML message. The
destination text defines which tag values are extracted from the XML document.
•
•
Source text = incrementing number starting at 1
Destination text = <ELEMENT_NAME>!<Xpath expression>
Where:
•
•
ELEMENT_NAME= Name of the Event element that is sent to the Action handler
!= a mandatory delimiter that is needed by the event handler configuration
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Xpath expression= an expression that defines which tag values to include in the element
value
The example translation table:
1
PATIENT_NAME!/Message/PSPA/Patient/Name
2
PATIENT_LOCATION!/Message/PSPA/Patient/Location
3
XML_EVENT_TYPECODE!/Message/Type
Would result in the following event elements:
•
•
[out]Unite_CM event/:Event elements{1}/Name: PATIENT_NAME
[out]Unite_CM event/:Event elements{1}/Value: Miss Pippi Langkous
•
•
[out]Unite_CM event/:Event elements{2}/Name: PATIENT_LOCATION
[out]Unite_CM event/:Event elements{2}/Value: First-aid-R1-S4
•
•
[out]Unite_CM event/:Event elements{3}/Name: XML_EVENT_TYPECODE
[out]Unite_CM event/:Event elements{3}/Value: PSPA
Note: The left row of the translation table must be incrementing starting at 1. It is
mandatory for the Event Handler configuration to work properly.
The XML syntax in received data must be correct for the template to work. If the received
data includes non-XML data it must first be removed.
I.1.2
•
Consideration
Unite CM supports the XML Path Language (XPath) 1.0 from Nov. 16 1999 (see
www.w3.org/TR/xpath for a specification).
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Appendix J: Protocol Limitations (input)
This appendix describes a number of protocol specific limitations and deviations and is valid
for input direction. The serial interface included in Unite CM is a successor to the system 900
module S942SI Serial Interface and the supported protocols are described in the document
Protocol, Serial Data Interface S942SI, TD 92088GB. To be able to fully understand the
limitations it is recommended to have this document available.
J.1
ESPA 4.4.4
J.1.1
Functionality
The protocol consists of blocks which consist of records which consist of data.
J.1.2
Limitations
Protocol Blocks
The original ESPA 4.4.4 specification has 4 different blocks and an additional 5’th block for
equipment manufacturer specified functionality. The 5’th block is not used by Ascom and
Ericsson dialect, instead two additional blocks 7 and 9 are specified for the dialects.
Request for license
(Block 7, Ascom and Ericsson dialect):
Request for module key number
(Block 9, Ascom and Ericsson dialect):
This block is not supported since license handling
differs from how it was done in 942SI. The block is
NAK:ed if received.
This block is not supported since license handling
differs from how it was done in 942SI. The block is
NAK:ed if received.
Protocol Records
Call type: Speech call (Record 4.2):
Speech paging is not supported. This record is
handled as a standard paging (Record 4.3)
Call type: Remote ack of old paging in
mobile unit (Record 4.5, Ascom dialect): This record is NAK:ed since it is not supported by
Unite.
Call type: Erase of old paging
(Record 4.6, Ascom dialect):
If neither “ID” (Record 9) or “Running Number”
(Record D) is included in the message, the
message is NAK:ed. In 942SI it was ACK:ed but
didn’t function.
Call type: Cordless phone, undefined type
(Record 4.7, Ascom dialect):
Sent as standard paging (Record 4.3).
Call type: Cordless phone, internal type
(Record 4.8, Ascom dialect):
Sent as standard paging (Record 4.3).
Call type: Cordless phone, external type
(Record 4.9, Ascom dialect):
Sent as standard paging (Record 4.3).
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Number of transmissions
(Record 5, standard ESPA):
This record is accepted but ignored since it is not
supported by Unite.
Number of transmissions can be set under System
900 and is then valid for all messages
independent of the record value. Here it is also
possible to determine number of transmissions
based on the paging priority (advanced).
Mailbox number
(Record A, Ericsson dialect):
This record is accepted but ignored since it is not
supported by Unite.
Infopage
(Record C, Ascom dialect):
This record is accepted but ignored since it is not
supported by Unite.
Advanced parameters
J.2
Bleep each transmission:
This parameter was available in 942SI. The parameter is not
available in Unite CM, instead the parameter can be set in
advanced GUI under System 900 Advanced parameters.
Flow control XON/XOFF:
Not supported since there are some issues with the control
characters. If the block check character becomes any of the
two control characters XON or XOFF, the flow control fails,
therefore flow control is no longer supported.
Ascom Line Protocol
J.2.1
Functionality
A line protocol message consists of the following records and separators:
<Addr/Message/Beepcode/PagFunc/NoOfTransm/Prio/Infopage>
All characters are writeable by hand using an ordinary terminal program such as hyper
terminal etc. Not all records needs to be given, for instance <> is a valid message that
delivers default message to default paging address.
J.2.2
Limitations
The following limitations apply:
PagFunc:
The Line protocol only supports call type 3 (plain paging) and
4 (alarm). All others are handled as plain paging.
NoOfTransm:
The Line protocol does not propagate number of transmissions
but it must be valid if submitted.
Number of transmissions can be set under System 900 and is
then valid for all messages independent of the record value.
Here it is also possible to determine number of transmissions
based on the paging priority (advanced).
InfoPage:
The Line protocol does not propagate Infopage but it must be
valid if submitted.
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J.3
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TAP Protocol
J.3.1
•
•
•
•
J.3.2
Functionality
<ESC>PG1<CR>Default logon string
First field of the data block is assumed to contain the paging address. The address is
treated as a decimal address, valid digits is 0-9. Any leading spaces will be ignored.
Field(s) after the first field is assumed to contain the paging text. If the datablock is
containing more than 2 fields, fields 3,4,5.. will be concatenated to the paging text to be
sent. (the separating <CR>:s will be treated as a part of the paging text. The paging text
is set as 'Body' in the Unite paging. The 'Subject' will be empty.
There is no restriction on how many blocks that can be sent during one logon session.
Limitations
The following limitations apply:
Using <US> or <ETB> as
block terminators:
Not supported.
Maximum session timeout: Not implemented, however an inactivity timeout will occur
after 8 seconds when waiting for logon string and 4 seconds
when waiting for block data after a <STX> has been received.
After 3 successive timeouts, an automatic disconnect sequence
will be initiated. These values can be changed through
parameters.
Timeout between blocks:
There will be no timeout between blocks.
After a logon has been received and after each paging block,
the Serial Interface is put into sleep mode. Three actions can
wake it up: A logoff request, a new logon request or a new
paging block.
Messages longer than 128
characters:
Will be accepted but truncated.
Message sequences:
Not used by the Serial Interface.
Software flow control of
the serialport:
Not supported.
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Appendix K: Ascom Unite Application Manager
The Unite CM can either be used as a stand-alone module, or be used together with an
Windows based Ascom Unite Application Manager (Unite AM). The Unite AM makes it
possible to manage some features in Unite CM. If a feature is enabled in the Unite AM, the
corresponding feature is disabled or hidden in the Unite CM. Refer to the Unite AM
documentation for more information on how to manage the features.
Depending on the features enabled in the Unite AM, the following features might be
affected in the Unite CM:
K.1
User Management
If users are managed from the Unite AM, the users will appear in the Unite CM. However, the
users cannot be edited in Unite CM.
K.2
Duty Assignment
Duty Assignment is where locations, in for example a hospital, and definitions of conditions
for Event Elements are set up.
If Staff Allocation is enabled in the Unite AM, the Duty Assignment menu will be hidden in
Unite CM. In this case, the work is done in the Unite AM.
K.3
Action Assignment
Events and actions and conditions for events, are configured here. The administration of
access rights is also done in Action Assignment.
If the action assignment is managed from the Unite AM, the action assignment cannot be
edited in the Unite CM. However, it is possible to view the settings in Unite CM.
K.4
Messaging Categories
If messages categories are managed from the Unite AM, the Messaging Categories menu in
Unite CM will be hidden.
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Appendix L: Services in Unite CM
The services in Unite CM requires that you enter them correctly. The table shows how the
services shall be entered.
A destination to a service is written in the following format: IP address/service. For example:
127.0.0.1/DECT
Service name
S900
FaultHandler
ActivityLogger
DECT
EventHandler
BasicAlarmHandler
OAJ
OAP
Phonebook
WLAN
TAP
ESPA
TextSigns
mailgate
IO
Ascii
ECG
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