Siemens SpeedStream 6500 Series User`s guide

SpeedStream®
6500 Series
Residential Gateway
User’s Guide
Part No. 007-6770-001
6500 Residential Gateway User’s Guide
© Copyright 2004, Siemens Subscriber Network.
All rights reserved. Printed in the U.S.A.
Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Siemens Subscriber Networks shall
not be liable for technical or editorial errors or omissions in this document; nor for incidental or consequential damages resulting from the furnishing,
performance, or use of this material.
Siemens Subscriber Networks – End User Software License and Limited Warranty
INSTALLATION OF THE HARDWARE AND SOFTWARE PROVIDED BY SIEMENS SUBSCRIBER NETWORKS (SIEMENS) CONSTITUTES
ACCEPTANCE BY YOU OF THE TERMS OF THE FOLLOWING SOFTWARE LICENSE AND LIMITED WARRANTY. IF YOU DO NOT ACCEPT
THESE TERMS, PLEASE RETURN THE HARDWARE AND SOFTWARE IN ITS ORIGINAL PACKAGING TO THE STORE OR OTHER VENDOR
FROM WHICH YOU PURCHASED IT FOR A FULL REFUND OF THE PURCHASE PRICE.
The following describes your license to use the software (the “Software”) that has been provided with your SIEMENS DSL customer premises
equipment (“Hardware”) and the limited warranty that SIEMENS provides on its Software and Hardware.
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The Software is protected by copyright laws and international copyright treaties. The Software is licensed and not sold to you. Accordingly, while you
own the media (CD ROM or floppy disk) on which the Software is recorded, SIEMENS retains ownership of the Software itself.
1. Grant of License. You may install and use one (and only one) copy of the Software on the computer on which the Hardware is being installed. If
the Hardware is being installed on a network, you may install the Software on the network server or other server-side device on which the Hardware is
being installed and onto the client-side devices connected to the network as necessary.
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Agreement and Limited Warranty.
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The following limited warranties provided by SIEMENS extend to the original end user of the Hardware/licensee of the Software and are not
assignable or transferable to any subsequent purchaser/licensee.
1. Hardware. SIEMENS warrants that the Hardware will be free from defects in materials and workmanship and will perform substantially in
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SIEMENS does not warrant the compatibility or uninterrupted or error free operation of our Software with the end user’s system.
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either (a) a refund of the purchase price paid for the Hardware/Software or (b) repair or replacement of the Hardware/Software with new or
remanufactured products. Any replacement Hardware or Software will be warranted for the remainder of the original warranty period or thirty (30) days,
which ever is longer.
4. Warranty Procedures. If a problem develops during the limited warranty period, the end user shall follow the procedure outlined below:
A. Prior to returning a product under this warranty, the end user must first call SIEMENS at (888) 286-9375, or send an email to SIEMENS at
support@efficient.com to obtain a return materials authorization (RMA) number. RMAs are issued between 8:00 a.m. and 5:00 p.m. Central Time,
excluding weekends and holidays. The end user must provide the serial number(s) of the products in order to obtain an RMA.
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insured, to SIEMENS at 4849 Alpha Road, Dallas Texas 75244, U.S.A. Within five (5) days notice from SIEMENS, the end user shall provide
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the product to the end user freight collect. The end user shall include a return address, daytime telephone number and/or fax. The RMA number must
be clearly marked on the outside of the package.
C. Returned Products will be tested upon receipt by SIEMENS. Products that pass all functional tests will be returned to the end user.
6500 Residential Gateway User’s Guide
D. SIEMENS will return the repaired or replacement Product to the end user at the address provided by the end user at SIEMENS’s expense. For
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date received by SIEMENS. Expedited service is available at additional cost to the end user.
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receipt.
5.Limitations.
The end user shall have no coverage or benefits under this limited warranty if the product has been subject to abnormal use, abnormal conditions,
improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized repair, misuse, neglect, abuse, accident, alteration,
improper installation, or other acts which are not the fault of SIEMENS, including acts of nature and damage caused by shipping.
SIEMENS will not honor, and will consider the warranty voided, if: (1) the seal or serial number on the Product have been tampered with; (2) the
Product’s case has been opened; or (3) there has been any attempted or actual repair or modification of the Product by anyone other than an
SIEMENS authorized service provider.
The limited warranty does not cover defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts.
SIEMENS’s limit of liability under the limited warranty shall be the actual cash value of the product at the time the end user returns the product for
repair, determined by the price paid by the end user for the product less a reasonable amount for usage. SIEMENS shall not be liable for any other
losses or damages.
The end user will be billed for any parts or labor charges not covered by this limited warranty. The end user will be responsible for any expenses
related to reinstallation of the product.
THIS LIMITED WARRANTY IS THE ONLY WARRANTY SIEMENS MAKES FOR THE PRODUCT AND SOFTWARE. TO THE EXTENT ALLOWED
BY LAW, NO OTHER WARRANTY APPLIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
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current out of warranty repair rate. End users seeking out of warranty repair should contact SIEMENS as described above to obtain an RMA and to
arrange for payment of the repair charge. All shipping charges will be billed to the end user.
General Provisions
The following general provisions apply to the foregoing Software License and Limited Warranty:
1. No Modification. The foregoing limited warranty is the end user’s sole and exclusive remedy and is in lieu of all other warranties, express or
implied. No oral or written information or advice given by SIEMENS or its dealers, distributors, employees or agents shall in any way extend, modify or
add to the foregoing Software License and Limited Warranty. This Software License and Limited Warranty constitutes the entire agreement between
SIEMENS and the end user, and supersedes all prior and contemporaneous representation, agreements or understandings, oral or written. This
Software License and Limited Warranty may not be changed or amended except by a written instrument executed by a duly authorized officer of
SIEMENS.
SIEMENS neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability
beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement.
The limited warranty period for SIEMENS supplied attachments and accessories is specifically defined within their own warranty cards and packaging.
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EVENT SHALL SIEMENS BE LIABLE, WHETHER UNDER CONTRACT, WARRANTY, TORT OR ANY OTHER THEORY OF LAW FOR ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF
PROFITS, BUSINESS INTERRUPTION, PERSONAL INJURY, LOSS OR IMPAIRMENT OF DATA OR BUSINESS INFORMATION, EVEN IF
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DAMAGES FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL BE LIMITED TO, AND SHALL NOT
EXCEED, THE AMOUNT PAID FOR THE HARDWARE/SOFTWARE.
3. General. This Software License and Limited Warranty will be covered by and construed in accordance with the laws of the State of Texas, United
States (excluding conflicts of laws rules), and shall inure to the benefit of SIEMENS and its successor, assignees and legal representatives. If any
provision of this Software License and Limited Warranty is held by a court of competent jurisdiction to be invalid or unenforceable to any extent under
applicable law, that provision will be enforced to the maximum extent permissible, and the remaining provisions of this Software License and Limited
Warranty will remain in full force and effect. Any notices or other communications to be sent to SIEMENS must be mailed by certified mail to the
following address:
Siemens Subscriber Networks
4849 Alpha Road
Dallas, TX 75244
U.S.A.
Attn: Customer Service
Contents
CHAPTER 1 INTRODUCTION ..................................................................................................................... 1
Features of the Residential Gateway Family .................................................................................... 1
Network (LAN) Features .................................................................................................................. 1
Security Features............................................................................................................................. 1
Configuration & Management.......................................................................................................... 2
Advanced Gateway Functions......................................................................................................... 2
Minimum System Requirements ........................................................................................................ 3
USB Driver-Related Requirements.................................................................................................. 3
Package Contents................................................................................................................................ 3
Physical Details.................................................................................................................................... 4
Front Panel LEDs ............................................................................................................................ 4
Rear Panel ....................................................................................................................................... 5
General Safety Guidelines .................................................................................................................. 5
CHAPTER 2 INSTALLATION ...................................................................................................................... 6
Minimum System Requirements ........................................................................................................ 6
Hardware Installation .......................................................................................................................... 6
Basic Installation Procedure ............................................................................................................ 6
Installing Line Filters ........................................................................................................................ 7
Connecting Cables .......................................................................................................................... 8
CHAPTER 3................................................................................................................................................ 10
OPERATING SYSTEM CONFIGURATION ............................................................................................... 10
Check TCP/IP Protocol Settings....................................................................................................... 10
Checking TCP/IP Settings (Windows 9x/ME)................................................................................ 11
Checking TCP/IP Settings (Windows 2000).................................................................................. 12
Checking TCP/IP Settings (Windows XP) ..................................................................................... 13
Checking TCP/IP Settings (MAC OS 8.6 through 9.x) .................................................................. 14
Checking TCP/IP Settings (MAC OSX) ......................................................................................... 15
Internet Access Configuration ......................................................................................................... 16
For Windows 9x/2000 .................................................................................................................... 16
For Windows XP ............................................................................................................................ 16
CHAPTER 4 SPEEDSTREAM GATEWAY SETUP................................................................................... 17
Before Configuring the Gateway...................................................................................................... 17
Connecting to the Gateway .............................................................................................................. 18
Gateway Setup Wizard ...................................................................................................................... 19
Home Window .................................................................................................................................... 26
Menu Bar ....................................................................................................................................... 26
Toolbar........................................................................................................................................... 27
Logging into the Gateway .............................................................................................................. 27
Logging out of the Gateway........................................................................................................... 27
CHAPTER 5 CONFIGURING USERS AND DEVICES.............................................................................. 28
Configuring Users.............................................................................................................................. 28
Adding a User ................................................................................................................................ 28
Editing A User Profile..................................................................................................................... 33
Deleting a User .............................................................................................................................. 34
Viewing User Logs......................................................................................................................... 35
Configuring Devices .......................................................................................................................... 36
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6500 Series Residential Gateway User’s Guide
Contents
CHAPTER 6 CONFIGURING ADVANCED FEATURES........................................................................... 37
ISP Connection .................................................................................................................................. 38
Advanced ISP Settings .................................................................................................................. 39
ATM Virtual Circuits ....................................................................................................................... 40
Static Routes ................................................................................................................................. 41
Dynamic DNS ................................................................................................................................ 42
RIP (Routing Information Protocol)................................................................................................ 43
Home Network.................................................................................................................................... 44
IP Network ..................................................................................................................................... 45
Server Ports ................................................................................................................................... 46
LAN/WAN Port............................................................................................................................... 47
Wireless Network........................................................................................................................... 48
Powerline Security Configuration .................................................................................................. 55
UPnP (Universal Plug and Play).................................................................................................... 57
Security ............................................................................................................................................... 59
Firewall Settings ............................................................................................................................ 60
Administrator Password................................................................................................................. 72
Address Translation....................................................................................................................... 73
CHAPTER 7 MONITORING GATEWAY HEALTH .................................................................................... 77
Statistics......................................................................................................................................... 78
Update Firmware ........................................................................................................................... 82
Diagnostics .................................................................................................................................... 83
CHAPTER 8 MISCELLANEOUS GATEWAY OPTIONS .......................................................................... 84
Customize........................................................................................................................................... 84
Color Palette .................................................................................................................................. 85
Language ....................................................................................................................................... 86
Time Zone...................................................................................................................................... 87
Reboot................................................................................................................................................. 88
APPENDIX A TROUBLESHOOTING ........................................................................................................ 89
Overview ............................................................................................................................................. 89
General Issues ................................................................................................................................... 89
Internet Access .................................................................................................................................. 89
Contacting Technical Support.......................................................................................................... 90
APPENDIX B SPECIFICATIONS............................................................................................................... 91
ii
1
Chapter 1
Introduction
This chapter provides an overview of the Gateway's features and capabilities.
Congratulations on the purchase of your new SpeedStream SS6500 Series Residential Gateway
(Gateway). The Gateway is a multi-function device providing the following services:
• Built-in DSL Modem that provides shared Internet access for multiple users.
• One- or four-port 10/100 Ethernet Switch for 10Base-T or 100Base-T connections.
• Custom Controls that allow you to configure the SpeedStream Residential Gateway to best meet your
specific security and Internet-sharing needs.
• Integrated 802.11g/802.11b wireless interface that provides a wireless interface built into the unit.
Features of the Residential Gateway
The SpeedStream SS6500 Series Gateway incorporates many advanced features, carefully designed to
provide sophisticated functions while being easy to use.
Network (LAN) Features
• One- or Four-Port 10/100 Ethernet Switch
The SpeedStream Gateway incorporates a one- or four-port 10/100 Ethernet switch, making it easy to
create or extend your network. Optionally, you can configure the fourth port as a WAN port for
connection to another broadband device.
• DHCP Server Support
Dynamic Host Configuration Protocol (DHCP) provides a dynamic, “upon request,” IP address to
computers and other networked devices. Your SpeedStream Gateway can act as a DHCP Server for
devices on your local network.
• Network Status and Statistics
Using these diagnostic tools, you can easily monitor the status of each network connection and
evaluate network performance.
• USB Connection
Some Gateways will have a Universal Serial Bus (USB) connection that can be used to connect up to
127 peripheral devices, such as mice, modems, and keyboards. It also supports UPnP installation and
hot plugging.
Security Features
• Password Protected Configuration
Password protection is provided to prevent unauthorized users from modifying the Gateway’s
configuration data and settings.
• NAT Protection
An intrinsic side affect of NAT (Network Address Translation) technology is that by allowing all your
network users to share a single IP address, the location and even the existence of each computer is
hidden. From the external viewpoint, there is no network, only a single device - the SpeedStream
Gateway.
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6500 Series Residential Gateway User’s Guide
Introduction
• Stateful Inspection Firewall
All incoming data packets are monitored and all incoming server requests are filtered, thus protecting
your network from malicious attacks from external sources.
• Attack Protection System
Attacks can flood your Internet connection with invalid data packets and connection requests, using so
much bandwidth and so many resources that Internet access becomes unavailable. The Gateway
incorporates protection against these types of attacks as well as other common hacker attacks.
Configuration & Management
• Easy Setup
Use your Web browser for quick and easy configuration.
• UPnP Support
Universal Plug and Play (UPnP) allows automatic discovery and configuration of the SpeedStream
Gateway. UPnP is supported by Windows Me, XP or later, operating systems.
Advanced Gateway Functions
• DMZ
One computer on your local network can be configured to allow unrestricted two-way communication
with servers or individual users on the Internet. This provides the ability to run programs that are
incompatible with firewalls.
• Firewall “Snooze”
Temporarily disable firewall protection to limit interference with games and other applications
incompatible with firewalls.
• Content Filter
Use the Content Filter to block individual user access to undesirable Web sites. Content filtering can
be defined differently for each user.
• Time of Day Use Restrictions
Limit the time of day during which individual users have access to the Internet. Time limitations can be
defined differently for each user.
• Advanced Wireless Controls
The SpeedStream 6500 model has a built-in wireless interface. Custom configuration options include
wireless access control, 64-bit, 128-bit, or WAP wireless encryption, disable SSID broadcast, and
pass phrase key generation for added security.
• HPNA
Some Gateways will come with Home Phoneline Networking Alliance (HPNA). HPNA technology,
building on Ethernets, allows all the components of a home network to interact over the home’s
existing telephone wiring without disturbing the existing voice or fax services.
• Powerline
Some Gateways will come with Digital Powerline (DPL) capability. DPL technology provides the
transmission of data to users over the same lines that bring electric power to homes and businesses
using TCP/IP protocol.
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6500 Series Residential Gateway User’s Guide
Introduction
Minimum System Requirements
At a minimum, your computer must be equipped with the following to successfully install the Gateway.
Your Internet Service Provider may have additional requirements for use of their service.
• Ethernet connection method
− A network interface card (NIC) that supports 10/100 Ethernet
−
Operating system that supports TCP/IP
−
Microsoft Internet Explorer or Netscape Navigator versions 5.0 or later
• USB connection method
− Available built-in USB port
−
Microsoft Internet Explorer or Netscape Navigator versions 5.0 or later
USB Driver-Related Requirements
Additional USB driver-related requirements depend on the operating system and architecture:
• Windows operating system
− Pentium-compatible 166 MHz (or faster) processor
−
32 MB RAM
−
10 MB available hard drive space
−
Windows 98 or later operating system
• Macintosh operating system version 8.6 to 10.2.4
− 100MHz PowerPC or better
−
32 MB RAM
−
10 MB available hard disk space
• Macintosh operating system X
− 300MHz PowerPC G3 or better
−
128 MB RAM
−
110 MB available hard disk space (large space requirement due to the Macintosh OS X
needing up to 100 MB of additional disk space for system organization after install)
Package Contents
If any of the items are damaged or missing, please contact your Internet Service Provider for assistance.
•
•
•
•
•
•
•
Model SS6500 Series SpeedStream Residential Gateway
Power adapter
CAT-5 Ethernet cable for LAN connections
RJ11 cable for DSL connection
USB cable for optional USB installation (on some models)
Quick Start Guide
CD-ROM containing USB driver software and user documentation (on some models)
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6500 Series Residential Gateway User’s Guide
Introduction
Physical Details
Familiarize yourself with the Gateway before installing.
Front Panel LEDs
The front panel contains the following LEDs:
Power is on.
Power
Green
Off
Power is off.
Red
The Power LED briefly shows red
during power-up. This indicates that the
SpeedStream is conducting the POST
(Power-On Self Test) that is run each
time the SpeedStream is powered on.
On
One or more Ethernet LAN ports are
active.
Off
No active Ethernet LAN port
connection.
On
Wireless connection is active.
Off
No active wireless connection.
On
DSL connection is active.
Off
No active DSL connection.
Internet
Green
Internet connection has been
established.
Activity
(if present)
Off
No data being transmitted or received.
Flashing
Data is being transmitted or received.
On
USB connection is active.
Off
No active USB connection.
On
HPNA connection is active.
Off
No active HPNA connection.
On
Powerline connection is active.
Off
No active powerline connection.
Ethernet
Wireless
DSL
USB
(if present)
HPNA
(if present)
HomePlug
(if present)
4
Example Front Panel
6500 Series Residential Gateway User’s Guide
Introduction
Rear Panel
DSL Port
(RJ11)
Connect the RJ11 DSL cable (looks like a telephone
cord) here to use your DSL connection through an
existing phone line.
USB Port
If your Gateway has a USB port, connect the USB
cable here. The USB driver software must be
installed from the provided CD-ROM.
10/100 Ethernet
Ports 1 - 4
Connect the RJ45 Ethernet cable here to connect
your computers, hubs, or switches to the Gateway.
If your model has four ports, you can configure port
#4 as either a LAN or WAN port.
Power Adapter
Port
Connect the supplied power adapter provided with
the Gateway here.
Power Button
Push this button to power the Gateway on and off.
Example Rear Panel
General Safety Guidelines
When using the SpeedStream Gateway, observe the following safety guidelines:
•
Never install telephone wiring during a storm.
•
Avoid using a telephone during an electrical storm. Lightening increases the risk of electrical shock.
•
Do not install telephone jacks in wet locations and never use the product near water.
•
Do not exceed the maximum power load ratings for the product; otherwise, you risk dangerous
overloading of the power circuit.
5
2
Chapter 2
Installation
This chapter covers the physical installation of the SpeedStream Gateway.
Minimum System Requirements
• DSL service and an Internet access account from an Internet Service Provider (ISP).
• Network cables for each device you intend to connect to the Gateway.
• TCP/IP network protocol must be installed on all computers.
• For USB connection to the Gateway, the following operating systems are supported:
• Windows 98, 98SE
• Windows 2000
• Windows ME or XP
• Mac OS versions 8.6 through 10.2.4
Note: Your configuration may vary slightly from the instructions and illustrations in this chapter. Refer to
your service provider’s documentation, or contact them with questions regarding your specific
configuration.
Hardware Installation
You may position the SpeedStream Gateway at any convenient location in your office or home. No
special wiring or cooling requirements are needed; however, you should comply with the safety guidelines
specified in the General Safety Guidelines section.
Basic Installation Procedure
1.
2.
3.
4.
5.
6.
Install line filters if necessary.
Connect the cables.
Install USB drivers if necessary.
Configure network settings on your computer.
Configure the Gateway via the Web-based management interface.
Reboot the computer if prompted. Whenever you are required to reboot the Gateway, allow five
seconds between turning off the unit and powering it back on.
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6500 Series Residential Gateway User’s Guide
Installation
Installing Line Filters
Because DSL shares your telephone line, you may need to separate the two signals so they do not
interfere with each other. A line filter (may be included with some models) prevents DSL traffic from
disrupting the voice signal on the telephone line, and vice versa. Follow the procedures below to install
line filters on any device (telephones, fax machines, caller ID boxes) that shares the same telephone line
with your DSL. (Note, this section may not apply to you. Consult your provider if you are unsure.)
There are two types of filters to connect between the telephone and the wall plate:
•
In-line filter: For use with standard desktop telephones.
•
Wall-mount filter: For use with wall-mounted telephones.
DSL performance may be significantly degraded if the line filters are not installed in the correct direction,
as illustrated below.
In-Line Filter
For each device sharing the same telephone line:
1.
Unplug the device’s cord from the telephone jack.
2.
Plug the filter into the telephone jack.
3.
Plug the telephone cord (or other device cord) into the
filter.
Wall-Mount Filter
For a wall-mounted telephone, install a wall mount filter:
1.
Remove the telephone.
2.
Connect the wall mount filter to the wall plate.
3.
Reconnect the telephone.
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6500 Series Residential Gateway User’s Guide
Installation
Connecting Cables
The SpeedStream Gateway provides ports for either a USB or an Ethernet connection to your primary
computer. Select the interface you will use to connect the Gateway, and follow the step-by-step
instructions below for your chosen installation method.
Ethernet Installation Method
To connect the SpeedStream Gateway via the Ethernet interface, your
computer must have an Ethernet adapter (also called a network interface
card, or “NIC”) installed.
If your computer does not have this adapter, install it before proceeding
further. Refer to your Ethernet adapter documentation for complete
installation instructions.
1. Connect the Ethernet cable(s)
1) With your computer powered off, connect the Ethernet
cable to an Ethernet port (1-4) on the Gateway.
2) Connect the other end of the Ethernet cable to the
Ethernet port on your computer.
3) If desired, use standard 10/100 CAT5 Ethernet cables
to connect additional computers to the remaining
Ethernet ports on the Gateway.
2. Connect the DSL cable
1) Connect the DSL cable (resembles a telephone cord) to the DSL port on the Gateway.
2) Plug the other end of the DSL cable into the phone jack.
3. Connect the power
1) Connect the power adapter to the rear of the Gateway.
2) Plug the power adapter into the electrical wall outlet.
3) Flip the power switch to power on the SpeedStream Gateway.
4) Power on all connected computers.
4. Check the LEDs
1) For each active Ethernet connection, the LAN Link LED for the corresponding port number
should be lit.
2) The DSL and Power LEDs should be lit. (For more information, refer to the LEDs section in
Chapter 1.)
When using the Ethernet installation method, you do not have to install any software. Refer to your
Internet Service Provider’s instructions for installing their software and/or connecting to the Internet. You
can now configure the TCP/IP settings as detailed in the next chapter.
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6500 Series Residential Gateway User’s Guide
Installation
USB Installation Method (Microsoft Windows)
1. Connect the USB Cable
1) With your computer off, connect the provided USB cable to
the USB port on the Gateway.
2) Connect the other end of the USB cable to an open USB
port on your computer.
3) If desired, use standard 10/100 CAT5 Ethernet cables to
connect additional computers to the Ethernet ports on the
Gateway.
2. Connect the DSL Cable
1) Connect the DSL cable (resembles a telephone cord) to the DSL port on the Gateway.
2) Plug the other end of the DSL cable into the phone jack.
3. Connect the Power
1) Connect the power adapter to the rear of the Gateway.
2) Plug the power adapter into the electrical wall outlet.
3) Flip the power switch to power on the Gateway.
4) Power on all connected computers.
4. Install USB Driver Software
1) Insert the USB driver CD-ROM into the CD-ROM drive of your computer.
2) When prompted, follow the on-screen instructions to complete the driver installation.
5. Check the LEDs
1) The DSL, USB, and Power LEDs should be lit. (For more information, refer to the LEDs section in
Chapter 1.)
You can now configure the TCP/IP settings as detailed in the next chapter.
USB Driver Installation (Macintosh Systems)
When using the USB installation method on a Macintosh, follow these steps to install the USB drivers:
1.
Insert the SpeedStream Installation CD into your CD-Rom drive.
2.
Open the SpeedStream icon from the desktop.
3.
Click Readme.txt to open it.
4.
Follow the directions in the Readme.txt file.
You can now configure the TCP/IP settings as detailed in the next chapter.
9
Chapter 3
Operating System Configuration
3
This chapter explains how to configure each computer on your network to work with the
Gateway.
To access the Internet through the SpeedStream Gateway, the TCP/IP protocol must be installed on your
computer. If TCP/IP is not already installed on your computer, install it. Refer to your system
documentation or online help for instructions.
• Once TCP/IP is installed on your computer, you should check the TCP/IP protocol settings to make
sure they are correct for use with the Gateway.
• Once TCP/IP configuration is verified, the next step is to configure your computer to use the Gateway
for internet access so your PC will use the Gateway when connecting to the Internet and not Dial-Up
Networking.
The operating system on each computer in your network must have the TCP/IP network settings and
Internet access settings configured.
Check TCP/IP Protocol Settings
Because the Gateway uses the TCP/IP network protocol for all functions, it is essential that the TCP/IP
protocol be installed and configured properly.
The default network settings for the SpeedStream Gateway are:
IP Address:
Subnet Mask:
192.168.254.254
255.255.255.0
By default, the Gateway will act as a DHCP server, automatically providing a suitable IP address and
related information to each computer when the computer boots up. For all non-server versions of
Windows, the TCP/IP setting defaults to act as a DHCP client. If using the default Gateway settings and
the default Windows TCP/IP settings, you do not need to make any changes.
The instructions to check TCP/IP protocol settings differ between operating system. Check the settings
using the instructions for your operating system:
• Windows 9x/ME
• Windows 2000
• Windows XP
• MAC OS 8.6 through 9.x
• MAC OSX
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Operating System Configuration
Checking TCP/IP Settings (Windows 9x/ME)
1. Select Start>Control Panel >Network. This displays the Configuration tab on the “Network”
window.
2. Select the TCP/IP protocol for your network card.
3. Click Properties. This displays the “TCP/IP Properties” window.
4. Click the IP Address tab.
5. Ensure that the Obtain an IP address automatically option is selected. This is the default Windows
settings.
6. Close this window.
7. Restart your computer to ensure it obtains an IP address from the Gateway.
8. Configure internet access using the procedure described in Internet Access Configuration.
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Operating System Configuration
Checking TCP/IP Settings (Windows 2000)
1. On the Windows taskbar click Start>Settings>Control Panel. This
displays the “Control Panel” window.
2. Double-click Network and Dial-up Connections. This displays the
“Network and Dial-up Connections” window.
3. Right-click Local Area Connection and select Properties. This
displays the “Local Area Connections Properties” window.
4. Select the TCP/IP protocol for your network card.
5. Click Properties. This displays the “Internet Protocol (TCP/IP)
Properties” window.
6. Select the Obtain an IP address automatically and Obtain DNS server address automatically
options. Exit back to the Control Panel.
7. Restart your computer to ensure it obtains an IP address from the Gateway.
8. Configure internet access using the procedure described in Internet Access Configuration.
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Operating System Configuration
Checking TCP/IP Settings (Windows XP)
1. On the Windows taskbar click Start>Control Panel. This displays the
“Control Panel” window.
2.
Double-click the Network Connection icon. This displays the “Network
Connections” window.
3. Right-click Local Area Connection, then click Properties. This displays
the “Local Area Connection Properties” window.
4. Select the TCP/IP protocol for your network card.
5. Click Properties. This displays the “Internet Protocol (TCP/IP)
Properties” window.
6. Ensure that Obtain an IP address automatically and Obtain DNS server address automatically
are selected.
7. Exit back to the Control Panel.
8. Restart the computer to ensure it obtains an IP address from the Gateway.
9. Configure internet access using the procedure described in Internet Access Configuration.
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Operating System Configuration
Checking TCP/IP Settings (MAC OS 8.6 through 9.x)
1. Select Apple >Control Panel >TCP/IP. This displays the “TCP/IP” window.
2. Select one of the following from the Connect via drop-down menu.
• Ethernet or Ethernet built-in if connecting via Ethernet.
• Ethernet Adaptor [en0,en1,…] if connecting via USB.
3. Select Using DHCP Server from the Configure drop-down menu.
4. Close the “TCP/IP window” and click Save.
5. Reboot when configuration is saved. Once rebooted, the computer will pull an IP address from the
DHCP server on the Gateway.
6. Configure the Gateway using the procedure described in the next chapter.
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Operating System Configuration
Checking TCP/IP Settings (MAC OSX)
1. Click Apple -> System Preferences. This displays the “System Preferences” window.
2. Double-click the Network icon under the Internet & Network section. This displays the “Network”
window.
3. Select one of the following from the Show drop-down menu:
• Built-in Ethernet if connecting via Ethernet.
• Ethernet Adaptor [en0,en1,…] if connecting via USB.
4. Select Using DHCP Server from the Configure IPv4 drop-down menu.
5. Click Apply Now and quit window.
6. Configure the Gateway using the procedure described in the next chapter.
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Operating System Configuration
Internet Access Configuration
Windows users must configure their computers to use the Gateway for Internet access. Ensure that the
Gateway is installed correctly and the DSL line is functional. Then follow the appropriate procedure below
to configure your Web browser to access the Internet via the LAN, rather than by a dial-up connection.
For Windows 9x/2000
1. Select Start>Settings>Control Panel to display the Control Panel.
2. Double-click the Internet Options icon. This displays the “Internet Properties” window.
3. Click the Connections tab.
4. Click Setup.
5. Click I want to set up my Internet connection manually, or I want to connect through a local
area network (LAN), then click Next. This displays the “Internet Connection Wizard” window.
6. Click I connect through a local area network (LAN), then click Next. This displays the “Local Area
Network Internet Configuration” window.
7. Ensure all the boxes are deselected, then click Next. This displays the “Set Up your Internet Mail
Account” window.
8. Click No, then click Next. This displays the “Completing the Internet Connection Wizard” window.
9. Click Finish to close the Internet Connection Wizard. Setup is now complete.
10. Configure the Gateway using the procedure described in the next chapter.
For Windows XP
1. Select Start>Control Panel.
2. Double-click the Internet Options icon. This displays the “Internet Options” window.
3. Click the Connections tab.
4. Click Setup. This starts the New Connection Wizard.
5. Click Next.
6. Select Connect to the Internet, then click Next.
7. Select Setup my connection manually, then click Next.
8. Select Connect using a broadband connection that is always on, then click Next.
9. Click Finish.
10. Configure the Gateway using the procedure described in the next chapter.
16
Chapter 4
SpeedStream Gateway Setup
4
This chapter describes how to connect to and setup your Gateway configuration.
This chapter describes the steps to set up the SpeedStream Gateway configuration using the Gateway
Setup Wizard. Other configuration may also be required on the Gateway, depending on which features
and functions of the Gateway you wish to use. Use the table below to locate detailed instructions for the
required functions.
To do this
Refer to
Configure users and devices on the Gateway.
Chapter 5, Configuring Users and Devices
Configure Gateway advance options such as ISP
connections, networking options, and security.
Chapter 6, Configuring Advanced Features
Monitor the health of the Gateway.
Chapter 7, Monitoring Gateway Health
Before Configuring the Gateway
Before attempting to configure the Gateway, please ensure that:
• Your computer can establish a physical connection to the Gateway. The computer and the Gateway
must be directly connected using either the USB or Ethernet ports on the Gateway.
• The SpeedStream Gateway is installed correctly and powered on.
• The TCP/IP protocol is installed on all computers on your network. (If you need to install TCP/IP, refer
to your system documentation or Windows Help.)
• The network settings on each computer are correctly configured.
From this point on, you will perform all configuration of the Gateway from your computer using the Web
browser-based setup program.
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SpeedStream Gateway Setup
Connecting to the Gateway
You can connect to the Gateway using UPnP (if it is enabled on your computer) or through the Web
browser.
Using UPnP (Windows XP and Me)
If your Windows operating system supports UPnP (Universal Plug and Play) and UPnP is enabled, an
icon for the Gateway appears in the system tray near the time display, notifying you that a new network
device has been found and offering to create a new desktop shortcut to the newly discovered device.
Note: You must be logged in as administrator or be a user with administrative rights for Windows 2000
and XP to be able to install the drivers for the Gateway.
1.
Unless you intend to change the IP address of the Gateway, you can accept the desktop shortcut.
Whether you accept the desktop shortcut or not, you can find UPnP devices in My Network Places
(previously called Network Neighborhood).
2.
Double-click the icon for the Gateway (either on the desktop or in My Network Places) to access
the Gateway’s configuration program.
3.
Refer to the Setup Wizard section for details of the initial configuration process.
Using your Web Browser
The SpeedStream Gateway contains an HTTP server that allows you to connect to the Gateway and
configure it from your Web browser (Microsoft Internet Explorer or Netscape Navigator, versions 5.0 or
later).
To establish a connection from your computer to the Gateway:
1.
After installing the Gateway, start your computer. If your computer is already running, reboot it.
2.
Open your Internet Explorer or Netscape Navigator Web browser.
3.
In the Address bar, type http://speedstream and press the Enter key. This displays the “Setup”
window.
4.
Refer to the Setup Wizard section for details of the initial configuration process.
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SpeedStream Gateway Setup
Gateway Setup Wizard
The first time you connect to the Gateway, the Setup Wizard runs automatically. (The Setup Wizard also
runs if the Gateway's default settings are restored.) Proceed through the entire Setup Wizard to ensure
accuracy of the installation.
You will need to know the username and password for Internet service provided by your ISP.
Check the information supplied by your ISP for details.
1.
The first window of the Setup Wizard is the “Welcome” window. Click Next on the “Welcome”
window to begin setup. This displays the “Gateway Administrator Setup” window.
2.
An administrator account has access rights to the Gateway configuration windows. Optionally,
change the “admin” user name to a different administrative name by typing the new administrative
name in User Name. If you wish, simply leave the “admin” user name in User Name.
3.
Type a password in New Password and re-type it in Confirm Password.
4.
Click Next. This displays the “ISP Password” window.
5.
Enter information as specified by your ISP.
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6.
SpeedStream Gateway Setup
Click Next. This displays the “Configure Time Zone” window.
Optionally set the time zone of the area of the world in which you live on the “Configure Time Zone”
window. This option must be enabled to define time of day restrictions for users.
7.
To set the time zone, select the Yes option for Enable Time Client.
8.
Select your time zone from the Select Time Zone drop-down menu, then click Next. This displays
the “Wireless Setup Configuration” window.
Optionally set up wireless clients on your Gateway from the “Wireless Setup Configuration” window.
9.
To setup wireless clients, select one of the following Wireless Interface options:
• Select Enable to enable a wireless connection for your computer.
• Select Disable if you do not wish to configure the Gateway for wireless, then click Next. This
displays the “Finish” window.
10. If you selected Enable, enter your wireless network ID in SSID (Service Set Identifier). This value is
the name of your network and must be identical to that defined for all the wireless client devices
connected to your network.
11. Optionally select a channel from the Channel drop-down menu. The channel is a path of
communication to use across your network. The selected channel must be identical to that defined
for all the wireless client devices connected to your network. Depending on your area and Gateway
configuration, the channel may default to only one value.
12. Click Next. This displays the “Wireless Security Configuration” window.
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SpeedStream Gateway Setup
Set the wireless security level from the “Wireless Security Configuration” window. ALL wireless
devices attached to the Gateway MUST have the same wireless security settings for your network to
have proper communications and security.
13. From the Security Mode drop-down menu, select one of the following options:
• Disable Security
Disables encryption, providing no wireless security for the Gateway.
• WEP 64-bits
Wireless Equivalency Privacy. This option offers 64-bit encryption, which is the least secure WEP
option. Please see the section in this document titled Wireless Setup WEP 64-Bit Option for more
information.
• WEP 128-bits
Wireless Equivalency Privacy. This option offers 128-bit encryption, which is a most secure WEP
option. Please see the section in this document titled Wireless Setup WEP 128-Bit Option for
more information.
• WPA PSK
Wi-Fi Protected Access. WPA security changes encryption keys after a specified amount of time.
This is the most secure option for wireless networks. Please see the section in this document
titled Wireless Setup WPA PSK Option for more information.
14. Once you click Next on the final wireless setup window, one of the following happens:
• If you have a Powerline enabled Gateway, the “Powerline Filter Configuration” window is
displayed.
• If you do not have a Powerline enabled Gateway, the “Finish” window is displayed.
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SpeedStream Gateway Setup
15. If the Powerline window appears, select one of the following Powerline Interface options:
• Disable
Powerline connection is disabled. Click Next. This displays the “Finish” window.
• Enable
Powerline connection is enabled.
16. If you selected Enable, enter a password to secure your powerline connection. This password must
be identical on all powerline client devices.
17. Select one the following from the Security Level drop-down menu.
• Off
Powerline encryption is turned off.
• On
Powerline encryption is turned on.
18. Click Next. This displays the “Finish” window.
19. On the “Finish” window, click Finish. This displays the “What do I do now?” window. From this
window you may click one of the following:
• Surf Now
Your Web browser re-directs you to default home page of the Web browser you are using. You
may return to the Gateway’s configuration interface at anytime should you choose to further
configure the Gateway.
• Continue
Displays the “Home” window where you can create usage profiles/rules for different users, change
the level or type of security used on the Gateway, or define/configure your network to be managed
by the Gateway.
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SpeedStream Gateway Setup
Wireless Setup WEP 64-Bit Option
WEP security offers the same security offered by a wired LAN with encrypted packets. This option offers
64-bit encryption, which is the least secure WEP option. This section assumes you currently have the
“Wireless Security Configuration” window displayed on your computer. To use the WEP 64-bit option:
1.
Select the WEP 64-bits option from the Security Mode drop-down menu.
2.
Click Next. This displays the “Wireless 64-bit WEP Configuration” window.
3.
Select one of the following Authentication options:
• Open System
Open system keys are always authenticated at the device level. After authentication, data is
encrypted between the Gateway and the connected device. This is the weakest form of security
and should not be used for sensitive data.
• Shared Key
Shared keys accepts a string of unencrypted data from a device. The Gateway encrypts with a
WEP key and sends back the encrypted data to the attached device.
4.
Type a phrase in Passphrase. The passphrase is used to generate the 64-bit keys. The passphrase
can be between 1 and 32 characters.
5.
Click Generate Keys. The system responds by generating keys that display in the boxes under
Passphrase. Four different keys are generated.
6.
Select one of the four keys to use for encryption.
7.
Click Next. One of the following happens:
• If you have a Powerline enabled Gateway, the “Powerline Filter Configuration” window is
displayed.
• If you do not have a Powerline enabled Gateway, the “Finish” window is displayed.
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SpeedStream Gateway Setup
Wireless Setup WEP 128-Bit Option
WEP security offers the same security offered by a wired LAN with encrypted packets. This option offers
128-bit encryption, which is the most secure WEP option. This section assumes you currently have the
“Wireless Security Configuration” window displayed on your computer. To use the WEP 128-bit option:
1.
Select the WEP 128-bits option from the Security Mode drop-down menu.
2.
Click Next. This displays the “Wireless 128-bit WEP Configuration” window.
3.
Select one of the following Authentication options:
• Open System
Open system keys are always authenticated at the device level. After authentication, data is
encrypted between the Gateway and the connected device. This is the weakest form of security
and should not be used for sensitive data.
• Shared Key
Shared keys accept a string of unencrypted data from a device. The Gateway encrypts with a
WEP key and sends back the encrypted data to the attached device.
4.
Type a phrase in Passphrase. The passphrase is used to generate the 124-bit key. The passphrase
can be between 1 and 32 characters.
5.
Click Generate Keys. The system responds by generating keys that display in the boxes under
Passphrase.
6.
Select one of the keys to use for encryption.
7.
Click Next. One of the following happens:
• If you have a Powerline enabled Gateway, the “Powerline Filter Configuration” window is
displayed.
• If you do not have a Powerline enabled Gateway, the “Finish” window is displayed.
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SpeedStream Gateway Setup
Wireless Setup WPA PSK Option
WPA security changes encryption keys after a specified amount of time. This is the most secure option
for wireless networks. This section assumes you currently have the “Wireless Security Configuration”
window displayed on your computer. To use the WPA option:
1.
Select the WPA-PSK option from the Security Mode drop-down menu.
2.
Click Next. This displays the “Wireless WPA Configuration” window.
3.
The “Wireless WPA Configuration” window is used to configure the algorithm, shared key, and key
renewal options. Select one of the following options from the Algorithms drop-down menu:
• TKIP
Temporal Key Integrity Protocol is a more powerful security protocol than WEP. This option
verifies the security configuration after encryption keys are determined, synchronizes changing of
the unicast encryption key for each frame, and determines a unique starting unicast encryption
key for each pre-shared key authentication.
• AES
Advanced Encryption Standard supports a private key algorithm that ranges from 128 to 256 bits.
4.
Type a key in Shared Key. The shared key is used to generate a dynamic encryption key for
Gateway security.
5.
Type a numeric value (in seconds) in Group Key Renewal to specify time to lapse between
changing the key. The minimum time value is 30.
6.
Click Next. One of the following happens:
• If you have a Powerline enabled Gateway, the “Powerline Filter Configuration” window is
displayed.
• If you do not have a Powerline enabled Gateway, the “Finish” window is displayed.
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SpeedStream Gateway Setup
Home Window
After finishing the Setup Wizard and clicking Configure, the Home window appears. This window also
appears from now on when connecting to the Gateway.
After finishing the Setup Wizard and clicking Configure, the “Home” window is displayed. This window is
also displayed from now on when connecting to the Gateway. At the top of this window is the MenuBar
that contains the login/logout drop-down menu and Help menu.
Below the Menu Bar is a Toolbar that contains a set of buttons to access various configuration and
information windows on the Gateway: Users, Devices, Gateway. In the left navigation pane there are
configuration options for the selected Toolbar button. These options differ depending on how a user is
logged into the system. An administrator has full configuration rights (shown above), while a user has
limited configuration rights. To Home window displays basic networking attributes of the modem including
IP address and default gateway specifications.
Pay special attention to Login in the top left-hand corner of the window to ensure that you are logged in
to access all available features.
Menu Bar
The only two items on the menu bar are the Log in drop-down menu and the Help menu option. The Log
In drop-down menu is used to log in a user or administrator. The Help option is used to display a help
system for the Gateway.
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SpeedStream Gateway Setup
Toolbar
The Gateway has three primary toolbar buttons: Users, Devices, and Gateway. The options for all the
toolbar buttons differ depending on the user login. The administrator has the most authority with all
options enabled, while the user has limited options based on the user profile for the login. Please see the
table below for more information.
Users Button: This button provides access to user profiles and the User Profile
Wizard. This wizard guides you through the steps required to set up and configure
individual user profiles. Once configured, you can use this option to view a user’s
profile.
Devices Button: This button provides Access to network devices connected to the
Gateway. You can use this option to view shared files and resources on other
computers if they are shared via Windows File Sharing.
Gateway Button: This button provides access to all Gateway configuration options,
security settings, Gateway health monitoring, and Internet connection and network
details. The settings available may differ depending upon your service provider.
Logging into the Gateway
There are two types of primary users that log into the Gateway: administrators and users. Administrators
have rights to all of the configuration options available on the Gateway. Users have limited access based
on what is set by the administrator for each user.
To log on to the Gateway:
1.
Select a user from the Log In drop-down menu in the upper-left
corner of the “Home” window.
2.
Select a user from the Username drop-down menu.
3.
Type the user password in Password.
4.
Click Go. This displays the “Home” window.
Logging out of the Gateway
To log out of the Gateway:
1.
Click GO next to Log Out. The system responds by displaying the
“Home” window.
27
Chapter 5
Configuring Users and Devices
5
This chapter explains how to configure users and devices on the Gateway.
This chapter contains details for configuring users and devices on the Gateway. This chapter is organized
into two parts corresponding to the buttons in the toolbar: Users and Devices. Refer to Chapter 6,
Configuring Gateway Options for details on configuring the features on the Gateway.
Configuring Users
Users are added and maintained from the “User Profiles” window accessed by clicking Users button on
the toolbar. The “User Profiles” window provides details about all active user profiles if Enable User
Profiling is selected.
The Enable User Profiling option must be selected on the “User Profiles” window for the content filtering
option to be operational.
Adding a User
This section describes how to add users to the Gateway to restrict their access to Gateway functions and
to the Internet. You MUST be logged in as the administrator to add a user.
To add a user:
1.
From the “Users Profile” window, click the Add New User button in the left navigation pane. This
displays the “Profile User Information” window.
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2.
Type a user name in Username.
3.
Type a password in Password.
4.
Re-type the password in Confirm.
5.
Click Next. This displays the “Profile Content Filtering” window. (At any time during user
configuration, you can click Finish to complete the user profile and accept the defaults for this user.)
Content filtering restricts access to undesirable Web sites and Web content. The Enable User Profiling
option must be selected on the “User Profiles” window for the content filtering option to be operational.
6.
Select one of the following content filtering options:
• Disable all Content Filtering
User has access to all Internet content without restrictions.
• Allow access only to website addresses containing the following words
User has access only to the specified Web addresses or to addresses containing specified word
entries defined in the Website word/name table.
• Deny all access to website addresses containing the following words
User is denied access to all Web addresses specified as well as addresses that contain any
words specified in the Website word/name table.
7.
If the Allow access only… or Deny all access… option is selected, type a word or Web address in
the box under the Website word/name table, then click Add Entry. The system responds by adding
the word or Web address to the Website word/name table.
Note: The entries in the Website word/name table may be either modified or deleted at any time by
clicking either Edit or Delete next to the corresponding word or Web address.
8.
Click Next. This displays the “Profile Configuration Access” window.
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Configuring Users and Devices
Profile configuration access defines the access permission for a user controlling what functions and
features are available to that user.
9.
Select one of the following profiles and click.
• Administrator
User has access to the Internet and all of the configuration tools on the Gateway.
• Gamer
User has access to the Internet as well as the Gateway’s commonly used tools for gamers,
including Port Configuration and DMZ.
• Web Surfer
Use has access only to the Internet, not to the Gateway’s configuration.
10. Click Next. This displays the “Profile Time Setting” window.
Profile time settings are used to limit a user’s ability to use the Internet during certain times of the day or
night. You can also define the amount of time a user stays logged on to the Internet without Web surfing
activity (Idle Time). To use the time of day restrictions, you must have the Time Client enabled. Please
see the Setup Wizard section for more information.
11. Select one of the following time of day options to control the time of day a user can access the
internet:
• No time of day restrictions
The user can access the Internet at any time.
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Configuring Users and Devices
• Only allowed from
The user can only access the Internet at the time range set in the time drop-down menus. Be sure
to specify the from and until times the user can access the Internet.
12. Select one of the following options to designate the number of minutes a user can sit idle before they
are automatically logged out from the web:
• Infinite Time
The user is never automatically logged out of the Internet.
• Minutes
Type a time interval in minutes in Minutes. This time represents how long a user may be idle
before automatically being logged out of the Internet.
13. Click Next. This displays the “Associated Computer/Connected Device” window.
Some users consistently use a particular computer to surf the Internet. To simplify logging in for these
users, you can use the Associated Computer option to automatically log a particular user into the
Gateway with their username and password when they access the Internet from the specified computer.
14. Select one of the following:
• A specific device to associate with the profile. All computers and devices currently on the network,
powered on, and detected by the Gateway are displayed in the computer list.
• None. The user can log in from any device.
15. Click Next. This displays the “Customized Profile Icon” window.
All user profiles have an icon that displays in the left navigation pane of the “User Profiles” window. You
may customize the color of this icon using the “Customized Profile Icon” window.
16. To select a color, do one of the following:
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• Select a color from the drop-down menu.
• Type a numeric color value in the box next to the color drop-down menu. The number is based on
RGB (Red Green Blue) values. For example, the color red is represented by a value of ff0000,
green is represented by a value of 00ff00, and blue is represented by a value of 0000ff. Note: If
you are entering a numeric value for the color, ensure that the “#” is in front of your numeric value.
17. Click Finish. This displays the “User Profile” window. The icon of the user you just created is
displayed in the left navigation pane.
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Configuring Users and Devices
Editing A User Profile
This section describes how to edit a user profile. You must be logged in as the administrator to edit a user
profile.
To edit a user profile:
1.
From the “Users Profile” window, click the button in the left navigation pane corresponding to the
user you want to edit. This displays the “Profile Monitor” window.
2.
Click Edit Profile. This displays the “Profile Content Filtering” window with the User Setup pane in
the left navigation pane.
3.
Click on any item in the User Setup list to display the appropriate window.
4.
Make any changes.
5.
Once you have made all the changes you want, click Finish.
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Configuring Users and Devices
Deleting a User
This section describes how to delete a user. You must be logged in as the administrator to delete a user.
To delete a user:
1.
From the “Users Profile” window, click the button in the left navigation pane corresponding to the
user you want to delete. This displays the “Profile Monitor” window.
2.
Click Delete User.
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Configuring Users and Devices
Viewing User Logs
User logs provide time stamped information about the activity of the user over the network.
To view user logs:
1.
From the “Users Profile” window, click the button in the left navigation pane corresponding to the
user you want to delete. This displays the “Profile Monitor” window.
2.
Click View User Log. This displays the “Current Log Entries” window displaying all the log
information about the user.
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Configuring Users and Devices
Configuring Devices
The Devices option allows you to view devices connected to your Gateway. If you are logged in as the
administrator, you can view all the connected devices to the Gateway. If you are logged in as a specific
user, you can only view devices associated with that user logon.
To use the Devices option:
1.
Click Devices in the toolbar. This displays the “Connected Devices” window displaying general
information about devices on your network.
2.
Click the icon of a connected device in the left navigation pane, or click the device hyperlink under
Connected Devices Summary. This displays the “Connected Devices” window, which displays both
general and network information about the selected device.
36
6
Chapter 6
Configuring Advanced Features
This chapter explains how to configure advanced features on the Gateway.
This chapter contains details for configuring the many advanced features available with your Gateway.
Some of the features described below require at least a mid-level understanding of networking principles.
These features are provided to allow configuration flexibility for advanced users.
These advanced features are accessed through the Gateway button available on the toolbar on the
“Main” window. The options that display under the Gateway Options pane in the left navigation pane are
based on how you logged into the system. If you logged in as the administrator, all options are turned on
and enabled. If you logged in as a user, only the Gateway Health, Customize, and Reboot options are
enabled.
Gateway Options discussed in this chapter
This chapter is organized into parts that correspond to the following buttons shown in the Gateway
Options pane.
Get information about ISP
connections. You can also use this
option to set ISP configuration
parameters. This should only be
done when instructed by your ISP.
View network-related
information
Configure security for the Gateway.
Reboot the Gateway.
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Configuring Advanced Features
ISP Connection
The ISP Connection option displays all active and available Internet connections. Many of the settings
for this option are intended for use only by advanced users. This option may not be available depending
on your ISP. You must be logged in as an administrator to use this option.
WARNING: If this feature is not properly configured your Internet connection may terminate.
To use the ISP connection function:
1.
Click the ISP Connection button in the left navigation pane. This displays the “ISP Connection
Information” window listing all the ISP connections being managed by the Gateway.
2.
Click one of the ISP connections (in red) to reconfigure that connection. Please check with your ISP
for the information required to reconfigure a connection.
3.
Optionally refer to the section titled Advanced Settings for details on configuring advanced ISP
connection settings.
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Configuring Advanced Features
Advanced ISP Settings
The Gateway provides access to additional, advanced ISP configuration settings. All the options in this
section should only be configured with the help and guidance of your ISP. Incorrect changes to any of
these options could result in the failure of your Internet connection.
To access the advanced settings, click Advanced Settings from the “ISP Connection Information”
window. This displays the “Advanced Internet Options” window.
The advanced options are listed below. To access one of these options, click its link on the “Advanced
Internet Options” window.
Configure the ATM Virtual Circuit
Create and configure a PVC (Permanent Virtual Circuit) across a
network. A PVC is used to maintain a permanent connection
between two points on a network.
Add Static Routes for direct ISP
Connections
Configure static routes to remote equipment. Static routing allows a
pre-defined route to be set for the transmission of data.
View the Current Routing Table
View a table of routing information of all static and dynamic routes
for network devices.
Set up Dynamic DNS
Set up dynamic DNS. Dynamic DNS translates IP addresses into
alphanumeric names.
Configure the RIP protocol for
advanced routing
Configure the protocol that allows the Gateway to determine the
shortest path between two points on the network.
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Configuring Advanced Features
ATM Virtual Circuits
Use the ATM virtual circuit advanced option to create and configure a Permanent Virtual Circuit (PVC). A
PVC is used to maintain a permanent connection between two points on a network. Changes to ATM
settings should not be made unless you are advised to do so by your Internet Service Provider.
To access the ATM virtual circuit option, click the Configure ATM Virtual Circuit hyperlink on the
“Advanced Internet Options” window. This displays the “ATM Virtual Circuit Wizard” window.
Make any modifications advised by your ISP.
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Configuring Advanced Features
Static Routes
Use the static routes advanced option to configure static routes to remote equipment. Static routing
allows a pre-defined route to be set for the transmission of data. Static routes take precedence over all
dynamic routing options and also provide enhanced security over dynamic routing.
To configure the static routes:
1.
Click the Add Static Routes for Direct IP Connections hyperlink from the “Advanced Internet
Options” window. This displays the “Static Routes” window.
2.
Type the IP address of the destination device in Destination.
3.
Type the net mask of the destination device in Net Mask.
4.
Optionally, type the IP address of a destination Gateway in Next Hop.
5.
Select a connection type from the Interface drop-down menu.
6.
Click Apply. The system responds by adding your new route to the routing table.
To view the current routing table, click the View the current routing table hyperlink. This displays a
table of routing information including destination IP address, subnet mask, flags, Gateway, metric and
interface of all static and dynamic routes for network devices.
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Configuring Advanced Features
Dynamic DNS
Use the dynamic DNS advanced option to set up dynamic DNS. Dynamic DNS translates IP addresses
into alphanumeric names. For example, an IP address of 333.136.249.80 could be translated into
siemens.com. To use the DDNS service, you must register for the service. You can register from the
following web page: www.dydns.org/services/dydns.
Once registered, you must set up your DNS data on the Gateway. Once this is done users can connect to
your servers (or DMZ computer) from the Internet using your Domain name. Refer to the section in this
document titled DMZ for more information on DMZs.
To set up Dynamic DNS on the Gateway:
1.
Click the Set up Dynamic DNS hyperlink from the “Advanced Internet Options” window. This
displays the “Set Up Dynamic DNS” window.
2.
Select the Enable option.
3.
Type the name provided to you by www.dydns.org in Service Username.
4.
Type your www.dydns.org password in Password.
5.
Type the domain or host name provided by www.dydns.org in Host Name 1.
6.
Optionally, if you have more than one domain or host name, type it in Host Name 2.
7.
Click Apply. The system responds by registering your domain or host name to www.dydns.org.
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Configuring Advanced Features
RIP (Routing Information Protocol)
Using RIP, the Gateway is able to determine the shortest distance between two points on the network
based on the addresses of the originating devices. RIP (Routing Information Protocol) is based on
distance algorithms to calculate the shortest path. The shortest path is based on the number of hops
between two points.
To use the RIP option:
1.
Click the Configure the RIP protocol for advanced routing hyperlink from the “Advanced Internet
Options” window. This displays the “RIP Configuration” window.
2.
Select one of the following options from under the RIP Version heading next to the connection of
your choice:
• 1: Provides essential RIP packet formatting for routing information packets.
• 2: Provides enhanced packet formatting for routing information packets by providing the following:
IP address, subnet mask, next hop, and metric (shows how many routers the routing packet
crossed to its destination.
• 1&2: A combination of both types of RIP packets.
3.
Select an Active Mode checkbox next to a corresponding connection to enable it.
4.
Click Apply. This displays the “Your Settings Have Been Saved” window.
5.
Optionally, click Reboot if you wish for the settings to immediately be implemented. The system
responds by restarting your Gateway.
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Configuring Advanced Features
Home Network
The Home Network option displays all network-related information. You must be logged in as the
administrator to access this option. To use the Home Network option:
1.
Click the Home Network button on the Gateway Options pane. This displays the “Home Network”
window containing information about the home network.
2.
Optionally, click Advanced Settings to display a list of advanced features that allow you to manage
the computers on your network. This displays the “Advanced Home Networking” window.
The advanced options are listed below. To access one of these options, click its link on the “Advanced
Home Networking” window.
IP Network
Define the range for assigning IP addresses.
Server Ports
Specify the ports used by common applications such as HTTP, FTP,
and Telnet.
LAN/WAN Port
Configure Ethernet port #4 as either a LAN (network) port or as a
WAN (Internet connection) port.
Wireless Network
Configure the wireless equipment in your Gateway.
Powerline Network
Configure security for the powerline network. This option is available
only if your Gateway is configured for Powerline.
UPnP
Configure UPnP. UPnP allows the Gateway to communicate directly
with certain Windows operating systems.
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Configuring Advanced Features
IP Network
The Gateway provides the flexibility to use different ranges of IP addresses to be assigned by the DHCP
Server housed in the Gateway. DHCP (Dynamic Host Configuration Protocol) allows computers to obtain
either permanent or temporary IP addresses from a central server.
To configure the IP network option:
1.
Click the Configure the local SpeedStream Gateway IP Network hyperlink. This displays the
“SpeedStream Gateway IP Network” window.
2.
Select a range from the displayed options and click Save Settings. Be sure to select an IP address
range that is not in conflict with any existing devices.
3.
Optionally, click the Custom Settings hyperlink for advanced configuration. Please contact your ISP
for more information on configuring the options for custom settings.
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Configuring Advanced Features
Server Ports
Common applications such as HTTP (Web site traffic), FTP, and Telnet use pre-defined incoming port
numbers for compatibility with other services. If you wish to change the ports used by these applications
you may do so using this option. This feature is recommended for use by advanced users only.
To configure the server port option:
1.
Click the Configure the Local SpeedStream Gateway Server Ports hyperlink. This displays the
“SpeedStream Gateway Server Ports” window.
2.
Optionally, type a port number in HTTP. The default port for this field is 80.
3.
Optionally, type a port number in FTP. The default port for this field is 21.
4.
Optionally, type a port number in Telnet. The default port for this field is 23.
5.
Click Apply. This displays the “Your settings have been saved” window.
6.
Optionally, click Reboot if you wish for the settings to immediately be implemented. The system
responds by restarting your Gateway.
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Configuring Advanced Features
LAN/WAN Port
If your Gateway contains four Ethernet ports, Ethernet port #4 can be used as either a LAN (network) port
or as a WAN (Internet connection) port. Select the appropriate option to define whether the port is used
as a fourth local network port or as a connection for another broadband device.
Note: For configuration of the port as a WAN port, you may be required to consult your Internet Service
Provider for the appropriate settings.
To configure the LAN/WAN port:
1.
Click the Configure the Local SpeedStream Gateway LAN/WAN Port hyperlink. This displays the
“SpeedStream Gateway LAN/WAN Port” window.
2.
Select one of the following options:
• LAN (Local Area Network)
Use the port as a connection to the network located in your home or premises.
• WAN (Wide Area Network)
Use the port as a connection to a large connected network such as the Internet that is spread over
a large geographic area. If you select the WAN option, please contact your ISP for instructions on
how to configure this option.
3.
Click Apply.
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Configuring Advanced Features
Wireless Network
Configure the wireless network using this option. The wireless settings on the Gateway must match those
of any wireless clients on your network.
To configure the wireless network:
1.
Click the Configure the Local SpeedStream Gateway Wireless Network hyperlink. This displays
the “Wireless Summary” window.
2.
Click Begin Wireless Wizard. This displays the “Wireless Setup Configuration” window.
3.
Select Enable to enable the Wireless Interface.
4.
Type your wireless network ID in SSID (Service Set Identifier).
5.
Optionally, select a channel ID from the Channel drop-down menu. This is typically done if you
experience any interference with your wireless Gateway.
6.
Click Next. This displays the “Wireless Security Configuration” window.
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Configuring Advanced Features
Set the wireless security level from the “Wireless Security Configuration” window. All wireless devices
attached to the Gateway MUST have the same wireless security settings for your network to have proper
communications and security.
7.
From the Security Mode drop-down menu, select one of the following options:
• WEP 64-bits
Wireless Equivalency Privacy. WEP security offers the same security offered by a wired LAN with
encrypted packets. This option offers 64-bit encryption, which is the least secure WEP option.
Please see the section in this document titled Wireless Setup WEP 64-Bit Option (Advanced
Home Networking) for more information.
• WEP 128-bits
Wireless Equivalency Privacy. WEP security offers the same security offered by a wired LAN with
encrypted packets. This option offers 128-bit encryption, which is a most secure WEP option.
Please see the section in this document titled Wireless Setup WEP 128-Bit Option (Advanced
Home Networking) for more information.
• WPA PSK
Wi-Fi Protected Access. WPA security changes encryption keys after a specified amount of time.
This is the most secure option for wireless networks. Please see the section in this document titled
Wireless Setup WPA PSK Option (Advanced Home Networking) for more information.
8.
Optionally, select the Enable SSID Broadcast option so wireless users can see the existence of the
wireless Gateway with the associated SSID.
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Configuring Advanced Features
Wireless Setup WEP 64-Bit Option (Advanced Home Network)
WEP security offers the same security offered by a wired LAN with encrypted packets. This section
assumes you currently have the “Wireless Security Configuration” window displayed on your computer.
To use the WEP 64-bit option:
1.
From the “Wireless Security Configuration” window, select WEP 64-bits from the Security Mode
drop-down menu.
2.
Click Next. This displays the “Wireless 64-bit WEP Configuration” window.
3.
Select one of the following Authentication options:
• Open System
Open system keys are always authenticated at the device level. After authentication, data is
encrypted between the Gateway and the connected device. This is the weakest form of security
and should not be used for sensitive data.
• Shared Key
Shared keys accept a string of unencrypted data from a device. The Gateway encrypts with a
WEP key and sends back the encrypted data to the attached device.
4.
Type a phrase in Passphrase. The passphrase is used to generate the 64-bit keys. The passphrase
can be between 1 and 32 characters.
5.
Click Generate Keys. The system responds by generating keys that display in the boxes under
Passphrase. Four different keys are generated.
6.
Select one of the four keys to use for encryption.
7.
Click Next. This displays the “Wireless Filter Configuration” window.
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Wireless Setup WEP 128-Bit Option (Advanced Home Network)
WEP security offers the same security offered by a wired LAN with encrypted packets. This option offers
128-bit encryption, which is the most secure WEP option. This section assumes you currently have the
“Wireless Security Configuration” window displayed on your computer.
To use the WEP 128-bit option:
1.
From the “Wireless Security Configuration” window, select WEP 128-bits from the Security Mode
drop-down menu.
2.
Click Next. This displays the “Wireless 128-bit WEP Configuration” window.
3.
Select one of the following Authentication options:
• Open System
Open system keys are always authenticated at the device level. After authentication, data is
encrypted between the Gateway and the connected device. This is the weakest form of security
and should not be used for sensitive data.
• Shared Key
Shared keys accept a string of unencrypted data from a device. The Gateway encrypts with a
WEP key and sends back the encrypted data to the attached device.
4.
Type a phrase in Passphrase. The passphrase is used to generate the 128-bit key. The passphrase
can be between 1 and 32 characters.
5.
Click Generate Keys. The system responds by generating keys that display in the boxes under
Passphrase.
6.
Select one of the keys to use for encryption.
7.
Click Next. This displays the “Wireless Filter Configuration” window.
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Configuring Advanced Features
Wireless Setup WPA PSK Option (Advanced Home Network)
WPA security changes encryption keys after a specified amount of time. This is the most secure option
for wireless networks. This section assumes you currently have the “Wireless Security Configuration”
window displayed on your computer.
To use the WPA option:
1.
From the “Wireless Security Configuration” window, select WPA PSK from the Security Mode dropdown menu.
2.
Click Next. This displays the “Wireless WPA Configuration” window.
3.
Select one of the following from the Algorithms drop-down menu:
• TKIP
Temporal Key Integrity Protocol is a more powerful security protocol than WEP. This option
verifies the security configuration after encryption keys are determined, synchronizes changing of
the unicast encryption key for each frame, and determines a unique starting unicast encryption
key for each pre-shared key authentication.
• AES
Advanced Encryption Standard) supports a private key algorithm that ranges from 128 to 256 bits.
4.
Type a key in Shared Key. The shared key is used to generate a dynamic encryption key for
Gateway security.
5.
Type a numeric value (in seconds) in Group Key Renewal to specify time to lapse between
changing the key. The minimum time value is 30.
6.
Click Next. This displays the “Wireless Filter Configuration” window.
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Configuring Advanced Features
Wireless Filter and Options Configuration
Control access to the Gateway of wireless devices based on the MAC address of the device using the
“Wireless Filter Configuration” window. A MAC (Media Access Control) address refers to a hardware
address that uniquely identifies each device of a network. Refer to the user documentation for each
device you wish to deny or allow access for a particular MAC address.
To configure the wireless filter:
1.
Select one of the following Wireless Filter options:
• Enable
Enable wireless filtering.
• Disable
Disable wireless filtering. If wireless filtering is disabled, all devices have access to the Gateway.
2.
If wireless filtering is enabled, select one of the following Filter Mode options:
• Allow
Permits access to all the MAC addresses entered in the table.
• Deny
Restricts Gateway access to all the MAC addresses entered in the table.
3.
Type the MAC address in the MAC Address column next to each device you either want to permit
or restrict access.
4.
Click Next. This displays the “Wireless Options Configuration” window.
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5.
Configuring Advanced Features
Optionally, configure the following items:
• Data Transfer Rate
If a particular wireless client is unable to auto-negotiate a connection to the Gateway, the data
transfer rate may be set to a specific data rate such as 11 Mbps for 802.11b wireless clients.
• RTS/CTS Threshold
A group of wireless clients may experience difficulty communicating with the Gateway without
interrupting each other’s communications. If this occurs, the RTS/CTS threshold may be set to a
higher number to allow them each a longer period in which to communicate with the Gateway
before the priority is switched to another wireless client wishing to transmit data.
• Fragmentation Threshold
The fragmentation threshold may be lowered to improve reliability in an excessively “noisy”
wireless environment if changing channels does not provide significant enough improvement.
If you wish to reset the options in the “Wireless Options Configuration” window, click Restore Default
Values. The system responds by restoring all the advanced features on this page.
6.
Click Next. This displays the “Wireless Wizard” finish window.
7.
Click Finish to save the settings.
8.
Click Reboot for your wireless configuration to take effect.
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Configuring Advanced Features
Powerline Security Configuration
If you have a Powerline enabled Gateway, you have the option of configuring security for the Powerline
connection.
To configure powerline security:
1.
Select one of the following Powerline Interface options:
• Enable
Enables a powerline connection.
• Disable
Disables a powerline connection. Click Next. This displays the “Finish” window.
2.
If you selected Enable, enter a password to secure your powerline connection. This password must
be identical on all powerline client devices.
3.
Select one the following from the Security Level drop-down menu.
• Off
Powerline encryption is turned off.
• Minimum
Data transmitted is encrypted. Receives all data: unencrypted and encrypted.
• Standard
Data transmitted is encrypted. Data received must be encrypted.
• Maximum
Same as standard. Data transmitted is encrypted. Data received must be encrypted.
4.
Click Next. This displays the “Powerline Filter Configuration” window.
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5.
Configuring Advanced Features
Select one of the following Powerline Filter options:
• Enable
Enables powerline filtering.
• Disable
Disables powerline filtering. If powerline filtering is disabled, all devices have access to the
Gateway.
6.
If powerline filtering is enabled, select one of the following Filter Mode options:
• Allow
Permits access to all the MAC addresses entered in the table.
• Deny
Restricts access to all the MAC addresses entered in the table.
7.
Type the MAC address in the MAC Address column next to each device you either want to permit
or restrict access.
8.
Click Next. This displays the “Powerline Remote Configuration” window.
Optionally configure a network password remotely on other powerline devices. To do this:
9.
Enter the password you want to assign to all powerline devices in Powerline Network Password.
10. Enter the current password in Device Password for the powerline devices you want to change.
11. Click Next. This displays the Wizard “Finish” window.
12. Click Reboot to save the settings.
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Configuring Advanced Features
UPnP (Universal Plug and Play)
Microsoft UPnP allows the Gateway to communicate directly with certain Windows operating systems to
trade information about the special needs of certain applications (such as messaging programs and
interactive games) as well as provide information about other devices on the network. This
communication between the operating system and Gateway greatly reduces the amount of manual
configuration required to use new applications and devices.
Only certain versions of Windows XP and computer support the UPnP (Universal Plug and Play) function.
Before configuring this option, make sure that UPnP is installed on your computer and enabled. Follow
the steps below for installing UPnP components.
1.
Select Start>Control Panel.
2.
Select Add or Remove Programs>Add/Remove Windows Components to open the “Windows
Components Wizard” window.
3.
Select Network Services and click Details. This displays the “Networking Services” window.
4.
Select Universal Plug and Play.
5.
Click OK. The system installs the UPnP components automatically.
6.
After finishing the installation, go to My Network Places. You will find an icon for the UPnP function
called Residential Gateway Device.
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7.
Configuring Advanced Features
Double-click the icon. The Gateway will open another Web page for UPnP functions. Now, NAT
functionality is available. The Gateway will create virtual servers automatically when it detects the
computer running Internet applications that require this configuration.
Now you can configure the Gateway for UPnP. To configure UPnP on the Gateway:
1.
Click Configure the Universal Plug and Play Settings link to display the ”UPnP Configuration”
window:
2.
Select one of the following operating modes to enable or disable UPnP.
• Disable UPnP
Prevents the Gateway from using the UPnP feature to communicate with other devices or your
operating system. Also may be disabled if your operating system does not support UPnP.
• Enable Discovery and Advertisement only (SSDP)
Sends information about new devices (hardware) detected only. No information concerning
software applications or services is transmitted.
• Enable full Internet Gateway Device (IGD) support
Allows the Gateway to communicate freely with computers on the network about new devices,
software applications, and services as needed to ensure they are working with minimal manual
configuration required.
3.
Select one of the following control options.
• Enable Access Logging
Logs UPnP transactions to the system log.
• Read Only Mode
Can read configuration information from a device; cannot modify the device configuration.
4.
Click Apply to accept the settings. This displays the UPnP finish window.
5.
Click Reboot.
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Configuring Advanced Features
Security
Your Gateway provides broad security measures against unwanted users. Security also allows for the
configuration of the Gateway firewall, administrator password, (NAT) Network Address Translation, and
DMZ (Demilitarized Zone) configuration.
To use the security option, click the Security button on the Gateway Options pane. This displays the
“Security Options” window containing icons to access the security features.
This section is organized into parts that correspond to the following buttons shown in the Gateway
Options pane.
Configure the network firewall. A firewall is a system designed to prevent unauthorized
access to or from a private network.
Change administrative password.
Configure address translation. Address translation hides individual users/computers
behind a single outward-facing address. Hiding internal addresses allows greater
security for your network.
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Configuring Advanced Features
Firewall Settings
A firewall is a system designed to prevent unauthorized access to or from a private network. The firewall
window provides a listing of options to be enabled or disabled as well as links to configure the more
complex details of each feature.
To configure the firewall:
1.
From the “Security Options” window, click Firewall Settings. This displays the "Firewall Settings"
window.
2.
Select the checkboxes for all Security options you wish to enable. This can be any of the following:
• Level
Enable security level access is from the Gateway to the Internet or other networks. Click
Configure to configure Security Level feature. This displays the “Firewall Level Configuration”
window.
• Attack Detection
Enable protection from common hacker attacks to your computer/network from the Internet. Click
Configure to configure the Attack Detection feature. This displays the “Attack Detection
Configuration” window.
• IP Filtering
Configure inbound and outbound filter rules if your firewall Level setting is Custom. Click
Configure to configure IP filter rules. This displays the “Firewall IP Filter Configuration Wizard”
window.
3.
Select DMZ for the Gaming option if you want to enable DMZ. Click Configure to configure firewall
DMZ option. This displays the “Firewall DMZ Configuration” window.
4.
Select the checkboxes for all Support options you wish to enable. This can be any of the following:
• Firewall Snooze Control
Bypass the firewall for a set amount of time so outside support personnel can access your
Gateway or network or so you can run an application that conflicts with the firewall. Click
Configure to configure the snooze control. This displays the “Firewall Snooze Control” window.
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Security Level
Security level refers to how much access is permitted from your Gateway to the Internet or other
networks.
To enable and configure the security level feature:
1.
Select Level from the “Firewall Settings” window.
2.
Click the Configure hyperlink next to Level. This displays the “Firewall Level Configuration” window.
3.
Select the firewall security level from the Select Firewall Level drop-down menu. This can be one of
the following:
• Off
No firewall protection. Data can move freely both in and out of the Gateway.
• Low
Provides basic firewall protection. Attack detection is enabled and only ports well known to the
Gateway can allow the flow of data.
• High
Provides maximum firewall protection. Only certain applications are allowed through the firewall or
traffic that is already "in conversation" with an application from the host PC and host application.
(ICSA 3.0a Compliant.)
• Custom
Set your own rules for firewall protection. This option should be used by advanced users only. If
you select this option, you must set customized rules for both inbound and outbound traffic using
the IP Filtering option.
4.
Click Apply.
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Configuring Advanced Features
Attack Detection
If the Attack Detection System is enabled, the Gateway provides protection against the most common
hacker attacks that attempt to access your computer/network from the Internet. Intrusion attempts can
also be logged to provide a record of attempts and their source (when available).
To enable and configure the attack detection feature:
1.
Select Attack Detection from the “Firewall Settings” window.
2.
Click the Configure hyperlink next to Attack Detection option. This displays the “Attack Detection
Configuration” window.
3.
Select Enable Attack Detection.
4.
Select Filter for each event in the list you want to filter or, if you want to filter all events, select Filter
All. This provides maximum protection against malicious intrusion from outside your network.
5.
Select Log for each event in the list you want to log or, if you want to log all events, select Log All.
6.
Click Apply.
Below is a description of each event that can be monitored.
• Same Source and Destination Address
An outside device can send a SYN (synchronize) packet to a host with the same source and
destination address (including port) causing the system to hang. When the receiving host tries to
respond to the source address in the packet, it ends up just sending it back to itself. This packet could
ping-pong back and forth over 200 times (consuming CPU resources) before being discarded.
• Broadcast Source Address
An outside device can send a ping to your Gateway broadcast address using a forged source
address. When your system responds to these pings, it is brought down by echo replies.
• LAN Source Address on LAN
An outside device can send a forged source address in an incoming IP packet to block trace back.
• Invalid IP Packet Fragment
An outside device can send fragmented data packets that can bring down your system. IP packets
can be fairly large in size. If a link between two hosts transporting a packet can only handle smaller
packets, the large packet may be split (or fragmented) into smaller ones. When the packet fragments
get to the destination host, they must be reassembled into the original large packet like pieces of a
puzzle. A specially crafted invalid fragment can cause the host to crash
• TCP NULL
An outside device can send an IP packet with the protocol field set to TCP but with an all null TCP
header and data section. If your Gateway responds to this attack, it will bring down your system.
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Configuring Advanced Features
• TCP FIN
An outside device can send an attack using TCP FIN. This attack never allows a data packet to finish
transmitting and brings down your system.
• TCP XMAS
An outside device can send an attack using TCP packets with all the flags set. This causes your
system to slow to a halt.
• Fragmented TCP Packet
An outside device can send an attack using fragmented packets to allow an outside user Telnet
access to a device on your network.
• Fragmented TCP Header
An outside device can send an attack using TCP packets with only a header and no payload. When
numerous packets are sent through the Gateway in this manner, your system slows and halts.
• Fragmented UDP Header
An outside device can send an attack using fragmented UDP headers to bring down a device on your
network.
• Fragmented ICMP Header
An outside device can send an attack using fragmented ICMP headers to bring down a device on your
network.
• Inconsistent UDP/IP header lengths
An outside device can send an attack using inconsistent UDP/IP headers to bring down a device on
your network.
• Inconsistent IP header lengths
An outside device can send an attack using changes in the IP header to zero the fragment offset field.
This will be treated as a complete packet when received and cause your system to halt.
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IP Filtering
Define inbound and outbound IP filter rules using this procedure. IP filtering rules can only be defined if
the Firewall Level setting is Custom. This method of firewall protection is recommended for advanced
users only.
To define IP filtering rules:
1.
Click the Configuration hyperlink next to the IP Filter option on the “Firewall Settings” window. This
displays the “Firewall IP Filter Configuration Wizard” window.
2.
Do one of the following:
• Click Add New IP Filter Rule to add new IP filter rules. This displays the “Basic Rule Definition”
window.
• Click Clone IP Filter Level to clone IP filter rules already defined. This displays the “Clone Rule
Definition” window. Once cloned, you can modify the existing rules.
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Add New IP Filter Rules
The “Basic Rule Definition” window is displayed when you select Add New IP Filter Rule from the
“Firewall IP Configuration Wizard” window. Using this option, you can define both inbound and outbound
rules. Each rule defined is added to the Rule Definition table.
To add a new rule:
1.
Type up to a five digit numeric value in Rule No to uniquely identify the rule.
2.
Select either Permit or Deny from the Access drop-down menu. Select Permit to allow the rule and
Deny to prohibit the rule.
3.
Select either Inbound or Outbound from the Direction drop-down menu. Inbound refers to data
coming into the Gateway, while Outbound refers to data transmitted from the Gateway.
4.
Optionally, select Disable stateful inspection for packets matching this rule.
5.
Optionally, select Create a log entry for packets matching this rule. When selected, an entry is
placed in the log file when packets match this rule.
6.
Click Next. This displays the “Source and Destination Definition” window.
7.
Under the Source heading, select a network connection from the Network Interface drop-down
menu.
8.
Select one of the following options:
• Any IP Address
Select this option if this rule applies to any IP address from the source.
• This IP Address
Select this option if a rule applies to a specific IP address from the source.
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9.
Configuring Advanced Features
If you selected This IP Address, enter an IP address in the IP Address field and do one of the
following:
• Enter a netmask in the Netmask field.
• Select or Host to use your Gateway netmask as the source netmask.
10. Under the Destination heading, select a network connection from the Network Interface drop-down
menu.
11. Select one of the following options:
• Any IP Address
Select this option if this rule applies to any IP address of the destination.
• This IP Address
Select this option if a rule applies to a specific IP address of the destination.
12. If you selected This IP Address, enter an IP address in the IP Address field and do one of the
following:
• Enter a netmask in the Netmask field.
• Select or Host to use your Gateway netmask as the destination netmask.
13. Click Next. This displays the “Protocol Definition” window.
14. Do one of the following:
• Select one of the following protocol options from the Select by Name drop-down menu. This
defines the types of packets filtered.
−
Any Protocol
−
TCP (Transmission Control Protocol):
Provides reliable, sequenced, and unduplicated delivery of bytes to remote or local users.
Click Next to display the “TCP/UDP Options” window.
−
UDP (User Datagram Protocol):
Provides for the exchange of datagrams without acknowledgement or guaranteed delivery.
Click Next to display the “TCP/UDP Options” window.
−
ICMP (Internet Control Message Protocol):
A mechanism that provides for peer communication. The most commonly used application for
this protocol is the PING command. Click Next to display the “ICMP Options” window.
−
GRE (Generic Routing Encapsulation):
A tunneling protocol that is used primarily for VPN (Virtual Private Networks).
• Type a protocol number in the Select by Number field.
15. Click Finish.
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TCP/UDP Options Window
The “TCP/UDP Options” window is displayed if you select TCP or UDP protocol from the “Protocol
Definition” window. If you selected either of these protocol types, you must identify the source and
destination ports.
1.
Select one of the following options from the Source Port Operator drop-down menu and the
Destination Port Operator drop-down menu:
• any
Any port is acceptable as the source/destination port.
• less than or equal to
A port less than or equal to the numeric value in the Port 1 field is acceptable as the
source/destination port. Be sure to provide a value in the Port 1 field.
• equal to
A port equal to the numeric value in the Port 1 field is acceptable as the source/destination port.
Be sure to provide a value in the Port 1 field.
• greater than or equal to
a port greater than or equal to the numeric value in the Port 1 field is acceptable as the
source/destination port. Be sure to provide a value in the Port 1 field.
• range
Any port between the value of the entry in the Port 1 field and the value in the Port 2 field is
acceptable as the source/destination port. Be sure to provide a value in the Port 1 and Port 2
fields.
2.
Optionally, select Check TCP syn packets if you wish this rule to prevent the blocking of
synchronization packets for pre-existing sessions.
3.
Click Next.
4.
Click Finish.
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Configuring Advanced Features
ICMP Options Window
The “ICMP Options” window is displayed if you select ICMP protocol from the “Protocol Definition”
window.
1.
Do one of the following:
• Select any of the ICMP options you wish to filter.
• Select All Types to filter all options.
2.
Click Next.
3.
Click Finish.
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Configuring Advanced Features
Clone IP Filter Rules
The “Clone Rule Definitions” window is displayed when you select Clone IP Filter Level from the
“Firewall IP Configuration Wizard” window. Using this option, you can clone either high or low level rules
and modify them according to your needs. If you choose to clone IP filter rules, the rules already defined
in the Rule Definition table are discarded.
To clone IP filter rules:
1.
Select one of the following from the Select preconfigured firewall level for cloning drop-down
menu.
• Low
Clones low-level IP filter rules.
• High
Clones high-level IP filter rules.
2.
Click Apply. This displays the “Firewall IP Filter Configuration Wizard” window with the selected rule
set showing in the Rule Definition table.
3.
Disable or delete any rule as desired.
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Configuring Advanced Features
DMZ
The DMZ feature allows a computer on your home network to circumvent the firewall and have direct
access to the internet. This feature is primarily used for gaming. The Gateway allows you to configure a
temporary or permanent DMZ (Demilitarized Zone) to bypass the firewall for network or Internet gaming.
If the DMZ feature is enabled, you must select the computer to be used as the DMZ computer/host. This
function is recommended for use only when you require this special level of unrestricted access as it
leaves your Gateway and network exposed to the Internet with no firewall protection.
To enable and configure the DMZ:
1.
Select DMZ from the “Firewall Settings” window.
2.
Click the Configure hyperlink next to DMZ. This displays the “Firewall DMZ Configuration” window.
3.
Select one of the following DMZ enable options:
• Disable DMZ
The firewall is not bypassed.
• Enable DMZ with this Host IP address
The firewall is bypassed through an IP address typed in the box next to this field.
• Enable DMZ with this Host IP address
The firewall is bypassed through an IP address that is selected from the Select Host drop-down
menu next to this field. Select the desired host from the drop down.
4.
Select one of the following time element options:
• Make Settings Permanent
DMZ settings are permanent unless changed by the administrator.
• Make Settings Last for
DMZ settings last for only the time (in minutes) entered in the box next to this option.
5.
Click Apply.
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Configuring Advanced Features
Firewall Snooze Control
The snooze feature allows you to bypass the firewall for a set amount of time so outside support
personnel can access your Gateway or network, or so you can run an application that conflicts with the
firewall. This function is recommended for use only when you require this special level of unrestricted
access as it leaves your Gateway and network exposed to the Internet with no firewall protection.
To enable and configure snooze control:
1.
Select Firewall Snooze Control from the “Firewall Settings” window.
2.
Click the Configure hyperlink next to Firewall Snooze Control. This displays the “Firewall Snooze
Control” window.
3.
Select one of the following options:
• Disable Snooze
Disables all snooze control. In this mode, the firewall is not bypassed.
• Enable Snooze, and set the Snooze time interval to
Enables snooze for a specified time period. Be sure to enter the number of minutes to define how
long the firewall should be disabled.
• Reset the Snooze time interval to
Reset the snooze control time period. Use this option if you need a time extension for an open
snooze session. Be sure to specify the additional amount of time (minutes) the firewall should be
disabled.
4.
Click Apply.
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Configuring Advanced Features
Administrator Password
You may change the Gateway administrator password at any time if you have administrative rights to the
Gateway. To change the administrator password:
1.
From the “Security Options” window, click the Admin Password button. This displays the “Enter
Network Password” window.
2.
Provide the administrator log on ID and password, then click OK. This displays the Gateway
Administrator Setup window.
3.
Make any desired changes to the User Name, New Password, and Confirm Password.
4.
Click Save Settings.
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Configuring Advanced Features
Address Translation
The Address Translation feature provides different methods of keeping individual users/computers hidden
behind a single outward-facing address, while still allowing them to access the Internet and related
applications. If you have more than one available Internet connection interface, they will all be displayed
in the drop-down menu for ease of selection.
To enable and configure the address translation feature:
1.
From the “Security Options” window, select the Address Translation button. This displays the
“Address Translation (NAT/NAPT)” window.
2.
Select an interface from the Select Interface drop-down menu.
3.
Select one of the following options:
• Use no address translation
Disables address translation.
• Address Translation (NAT)
Uses NAT for address translation. NAT is an Internet standard that allows a LAN to use one set of
IP addresses for internal traffic and a second set for external traffic. This displays the “NAT
Address Configuration” window.
• Port By-Pass (NAPT)
Uses NAPT for address translation. Only TCP, UDP, and ICMP protocols support NAPT. NAPT
allows many devices connected to the Gateway access to the Internet while masking the
identification of the internal IP addresses. This displays the “Port By-Bass Configuration” window.
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Configuring Advanced Features
Address Translation With NAT
Network Address Translation (NAT) translates an IP address from your home network to an address on
the Internet. It allows only one machine to access the Internet.
To enable and configure NAT address translation:
1.
Select Address Translation (NAT) from the “Address Translation (NAT/NAPT)” window.
2.
Click the Configure hyperlink next to Address Translation (NAT). This displays the “NAT Address
Configuration” window.
3.
Type the IP address of the one computer in your network that you wish to have access to the
Internet.
4.
Click Apply.
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Configuring Advanced Features
Address Translation With NAPT
Many applications require special port access to the Internet in order to function. By enabling Network
Address Port Translation (NAPT), multiple computers in your home network have access to the Internet
by translating port addresses to an Internet IP address while masking their IP addresses from outside
users. Only TCP, UDP, and ICMP protocols support NAPT.
To enable and configure NAPT address translation:
1.
Select Port By-Pass (NAPT) from the “Address Translation (NAT/NAPT)” window.
2.
Click the Configure hyperlink next to Port By-Pass (NAPT). This displays the “Port-By-Pass
Configuration” window.
3.
To enable an application for NAPT, click the desired application from the Available Applications
list. The application is moved to the Enabled Applications list.
4.
Optionally, click the Add a custom bypass entry hyperlink. This displays the advanced features on
the Port By-Pass Configuration” window. The advanced option allows you to configure special port
access to the Internet.
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5.
Configuring Advanced Features
Do one of the following:
• Select one of the following services from the Select service by name drop-down menu.
−
Telnet
Telnet is a program that allows you to connect to other computers over the Internet. This
options uses port 23.
−
FTP (File Transfer Protocol)
FTP is used to transfer files in both ASCI and Binary format between local and remote
devices. This option uses port 21.
−
HTTP (Hyper Text Transfer Protocol)
HTTP is the standard method of transferring all types of information over the Internet. This
option uses port 80.
−
SNMP (Signaling Network Management Protocol)
SNMP is a protocol used by network management applications to help manage a network.
This option uses port 161.
−
SMTP (Simple Mail Transfer Protocol)
SMTP is used for sending email between servers. This port uses port 25.
−
PPTP (Point-to-Point Tunneling Protocol)
PPTP is a protocol that allows VPN (Virtual Private Network) applications. This option uses
port 1723.
−
Domain
Domain is used for DNS options. This option uses port 53.
• Select a protocol from the Select Protocol drop-down menu. This can be one of the following:
−
TCP (Transmission Control Protocol)
Provides reliable, sequenced, and unduplicated delivery of bytes to a remote or local user.
−
UDP (User Datagram Protocol)
A connectionless mode protocol that provides the delivery of packets to a remote or local
user.
−
ICMP (Internet Control Message Protocol)
A method by which IP software on a host or Gateway can communicate to pass information
to other machines.
−
6.
GRE (Generic Routing Encapsulation)
This protocol is used to provide tunneling for a VPN connection.
If you selected a protocol, type the range of UDP or TCP ports in the appropriate boxes
7.
Select one of the following options:
• Redirect selected protocol/service to this router
The protocol or service that you select is directed to your Gateway.
• Redirect selected protocol/service to IP Address
The protocol or service that you select is directed to an IP address on your LAN that you type in
the box next to this field.
8.
Click Apply.
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Chapter 7
Monitoring Gateway Health
7
This chapter explains how to monitor the health of the Gateway.
This chapter describes how to monitor the health of the Gateway. The Gateway health options are used
to gauge the various measures of Gateway’s health. To use the Gateway health options, click the
Gateway Health button from the Gateway Options pane. This displays the “Gateway Health” window.
Gateway Health options discussed in this chapter:
This chapter is organized into parts that correspond to the following buttons shown in the Gateway
Health pane.
Used to measure the Internet stats,
home networking stats, security stats,
and the different Gateway log files.
Updates the firmware of your
Gateway through the Internet or
from a device connected to your
Gateway. (Not all Gateways will
have this option.)
Runs a diagnostic program against a
selected connection on your Gateway.
Reboots the system or resets
all settings to Gateway factory
defaults.
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Monitoring Gateway Health
Statistics
You can display statistics for the Internet, Home Networking, Security, and Logging. To display any of
these statistics, click the Statistics button from the “Gateway Health” window. This displays the
“SpeedStream Gateway Statistics” window.
Click the hyperlink for the type of statistics you wish to view. These fall into four categories:
• Internet Stats
Internet statistics are commonly used by your Internet Service provider to diagnose service-related
issues. Internet statistics include either ATM or DSL statistics.
• Home Networking Stats
Home Networking statistics are helpful for troubleshooting issues on your home network. These
statistics are displayed for each physical interface connected to the Gateway. They are separated into
Ethernet, USB, Powerline, or Wireless statistics.
• Security Stats
Security breach attempts are shown for any firewall rules or attack detection services you have
defined on the Firewall customization window.
• Logging
Extensive activity logs are provided for advanced troubleshooting and administrative use. The
following types of logs are available: System, Firewall, and User Access.
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Monitoring Gateway Health
Internet Stats
Internet statistics are commonly used by your Internet Service provider to diagnose service-related
issues. Internet statistics include either ATM or DSL statistics.
ATM Statistics
View status and statistical information for the
WAN-side Asynchronous Transfer Mode (ATM)
network connection. WAN-side connection to
the service provider is based on an
Asynchronous Transfer Mode (ATM) network
connection. In addition, statistical information is
provided for each Virtual Circuit (VC)
configured under the ATM Adaptation Layer
(AAL).
To view ATM statistics, click the ATM hyperlink
under Internet Stats.
DSL Statistics
View status and statistical information for the
Digital Subscriber Line (DSL) when the
physical WAN-side connection to the service
provider is achieved through a DSL line.
Statistical information is accumulated over
periodic intervals and may be displayed for up
to a 24 hour period.
To view DSL statistics, click the DSL hyperlink
under Internet Stats
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Monitoring Gateway Health
Home Networking Stats
Home Networking statistics are helpful for troubleshooting issues on your home network. These statistics
are displayed for each physical interface connected to the Gateway. They are separated into Ethernet,
USB, Powerline, or Wireless statistics.
Ethernet Statistics
View status and statistical information for LAN-side
Ethernet connectivity.
Pay special attention to the status (up or down)
reported for each Ethernet port to verify that each
cable is connected properly and detected by the
Gateway.
USB Statistics
View status and statistical information for LAN-side
USB connectivity.
Pay special attention to the status (up or down)
reported for each USB port to verify that each cable
is connected properly and detected by the
Gateway.
Powerline Statistics
View status and statistical information for Powerline
connectivity.
Pay special attention to the status (up or down)
reported for the Powerline connection to verify that
powerline is connected properly and detected by
the Gateway.
Wireless Statistics
View status and statistical information for Wireless
connectivity.
Pay special attention to the status (up or down)
reported for the wireless connection to verify that
the wireless connection is properly configured and
detected by the Gateway.
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Monitoring Gateway Health
Logging
Extensive activity logs are provided for advanced troubleshooting and administrative use. The following
types of logs are available: System, Firewall, and User Access.
System Logging
System logging displays Gateway status,
user login, interfaces accessed, etc.
Activity displayed in the system log is
defined using the checkboxes provided at
the bottom of the window. Click Apply after
making any changes. The system log can
be cleared or saved to a text file using the
appropriate buttons, Clear Log or Save
Log.
Firewall Logging
Firewall Logging displays attempts (both
failures and successes) to access data
through the firewall. Firewall log entries are
defined on the Firewall Settings
Configuration window found under the
Security menu.
User Access
User Access logging displays activity
related to users logging in or out of the
Gateway. Both successful and
unsuccessful attempts by username are
recorded.
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Monitoring Gateway Health
Update Firmware
This feature updates the firmware of your Gateway through the Internet or from a device connected to
your Gateway. This option may not be available on your Gateway configuration. If available, you must be
logged in as the Gateway Administrator to access the utility.
To access this feature, click the Update Firmware button from your “Gateway Health” window. This
displays the “System Update” window.
Select one of the following download options to start the download process.
• Remote
Checks the Internet for the appropriate upgrade file. This is the recommended method.
• Local
Download the firmware update from a location on your network and select the upgrade file. Before
doing this, you must download the upgrade file to your computer.
Important: Do not turn off or interrupt the Gateway during a firmware upgrade session. The Gateway
could be rendered inoperable!
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Monitoring Gateway Health
Diagnostics
The Gateway provides diagnostic tests and data for each interface. This data is commonly requested by
technical support to assist in troubleshooting. To access this feature, click the Diagnostics button from
your “Gateway Health” window. This displays the “Diagnostics” window.
To use the diagnostic option:
1.
Select a connection to test from the Connection to Test drop-down menu. You must move all the
way to the bottom of this window to display this drop-down menu.
2.
Click Run Diagnostics. The system responds by displaying the results in the different tables. Pay
special attention to any tests that report a failing condition and check the connections for these
interfaces before running the diagnostics again.
3.
Click Apply.
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Chapter 8
Miscellaneous Gateway Options
8
This chapter explains how to customize the appearance of the configuration program and to reboot the
Gateway. This chapter is organized into parts that correspond to the following buttons shown in the
Gateway Options pane.
Customize the Gateway’s display.
Reboot the Gateway.
Customize
You are able to control the background color, language, and time zone settings of your Gateway using
customization options. To access the customization options, click the Customization button from the
Gateway Options pane. This displays the “Customized Settings” window.
Customization options discussed in this chapter:
Select language to display in text.
(Not all Gateways will have this
option.)
Customize the appearance of
the configuration
interface/program.
Configure time parameters to automatically synchronize the Gateway’s internal date and
time settings with those of your selected time zone.
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Miscellaneous Gateway Options
Color Palette
Multiple color selections are available to customize the appearance of the configuration
interface/program.
To configure the color palette:
1.
From the “Customized Settings” window, click the Color Palette button. This displays the
“Customized Colors” window.
2.
Using the color drop-down menus from the different display options, select the colors you wish to
use in the system.
3.
Optionally, type a numeric color value in the box next to the particular color drop-down menu. The
number is based on RGB (Red Green Blue) values. For example, the color red is represented by a
value of ff0000, green is represented by a value of 00ff00, and blue is represented by a value of
0000ff. If you are entering a numeric value for the color, ensure that the “#” is in front of your numeric
value.
Click Reset System Default Colors if you want to reset all system color schemes to the factory
settings.
4.
Click Apply.
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Miscellaneous Gateway Options
Language
Multiple languages may be available for displaying text in the configuration interface/program. This option
may not be available on your Gateway configuration.
To set the language used on the Gateway windows:
1.
From the “Customized Settings” window, click the Language button. This displays the “Customized
Language” window.
2.
Select your desired language.
3.
Click Apply.
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Miscellaneous Gateway Options
Time Zone
Using this option, you can configure the time parameters to automatically synchronize the Gateway’s
internal date and time settings with those of your selected time zone. This time will be used to control
time restrictions you may set for users as well as in entries in the system log.
To enable and configure the time zone feature:
1.
From the “Customized Settings” window, click the Time Zone button. This displays the “Configure
Time Zone” window.
2.
Select Yes for Enable Time Client.
3.
Select a time zone from the Select Time Zone drop-down menu.
Note: The Gateway’s time server is unable to determine whether your time zone is currently
observing daylight savings time. If you are currently observing daylight savings time, select an
alternate time zone that matches your time settings during daylight savings time observation periods.
4.
Click Apply.
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Miscellaneous Gateway Options
Reboot
You can reboot the Gateway using the Reboot option, or you can reset the Gateway to factory defaults
using the reset option. Reboot should be used when the Gateway needs to be restarted. The Gateway
can also be rebooted using the power switch on the rear panel of the Gateway. This option can be used
at either the user or administrator level.
To reboot or reset factory defaults on the Gateway:
1.
Click the Reboot button from the Gateway Options pane. This displays the “System Reboot”
window.
2.
If you want the factory default settings to be reset, click Reset to Factory Defaults. Reset should be
used when you find it necessary to recover the factory default settings. This may be necessary when
a custom configuration did not go as planned, when a new configuration is desired, or when the
Gateway does not appear to be working properly. This option resets all custom settings, users, and
passwords on your Gateway. You must be logged on as the administrator to use this option.
3.
Click Reboot.
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A
Appendix A
Troubleshooting
Overview
This chapter covers some common problems that may be encountered while using the Wireless DSL
Gateway and some possible solutions to them. If you follow the suggested steps and the Gateway still
does not function properly, contact your Internet Service Provider or Technical Support for assistance.
General Issues
Problem:
Can't connect to the Gateway to configure it.
Solution:
Check the following:
• The Gateway is properly installed, connections are OK, and it is powered ON. Check
the LEDs for Ethernet or USB port status.
• Ensure that your computer and the Gateway are on the same network segment.
• If your computer is set to "Obtain an IP Address automatically" (DHCP client), restart
your computer.
Internet Access
Problem :
When I enter a Web site address or IP address I get a time out error.
Solution:
A number of things could be causing this. Try the following troubleshooting steps.
• Verify that other computers work. If they do, ensure that your computer’s IP settings
are correct. If using a fixed (static) IP address, check the network mask, default
Gateway and DNS settings as well as the IP address.
• If the computers are configured correctly, but still not working, check the Gateway.
Ensure that it is connected and on. Connect to it and check its settings. (If you cannot
connect to it, check the Ethernet and power connections.)
Problem:
Some applications do not run properly when using the Gateway.
Solution:
The Gateway processes the data passing through it, so it is not transparent.
•
If you are running a supported Windows operating system, ensure that the UPnP
feature is enabled.
•
If this does not solve the problem or your operating system does not support UPnP
you can use the DMZ function. This should work with almost every application, but:
- It is a security risk, since the firewall is disabled for the DMZ computer.
- Only one (1) computer can use this feature.
• A third option is to use the Firewall Snooze Control feature to temporarily disable the
firewall to allow the application to function unimpeded.
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Appendix A - Troubleshooting
Contacting Technical Support
Before contacting technical support, please refer to the previous troubleshooting information. For issues
concerning DSL service or connectivity, contact your Internet Service Provider (ISP) directly. If you are
still unable to resolve the problem, be prepared to provide the following information:
•
•
•
•
Internet Service Provider and service type (DSL, cable)
Product model number (SpeedStream SS6000 Series)
Date of purchase or installation
Description of problem
Technical Support services are available via the Internet, e-mail and telephone:
Telephone:
Fax:
Email:
Internet:
(972) 852-1000
(972) 852-1001
infor.ssn@siemens.com
http://www.icn.siemens.com/subscriber
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B
Appendix B
Specifications
Media Interface:
RJ-11 DSL WAN connection
(5) 10/100Base-T RJ-45 Ethernet LAN connections (Auto-MDI/MDI-X)
USB Type B connection
DB-9 RS-232 Serial console port
Diagnostic LEDs:
Power, Status, Link and Activity for DSL, Ethernet, USB (optional), and
Wireless
Management:
Intuitive, Web-based management
Comprehensive hardware diagnostics
SNMPv1 support
UPnP IGD-NAT traversal support
XML Management Scheme, DSL Forum 2002-281
Security:
PAP (RFC 1334), CHAP (RFC 1994)
Password Authentication
Access Control list
Stateful Inspection Firewall with Denial of Service (DoS) protection
Pre-configured firewall levels for ease of use with “Custom” level for
advanced users
Filter on source and/or destination IP address
Filter on transport protocol and/or port number
Firewall logging with Network Time Protocol support and Syslog support
DMZ support and Firewall “Snooze” feature
Content filtering
ICSA compliancy mode
Standards
Compliance:
IEEE 802.1d, 802.11g, 802.3, and 802.3u
USB 1.1 (optional)
T1.413 issue 2
G.992.1 (G.DMT)
G.992.2 (G.Lite)
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Routing:
Appendix B Specifications
DHCP server and DNS agent
Network Address Port Translation (NAPT)
Network Address Translation (NAT)
Packet filtering
RFC 2364 Point-to-Point Protocol over ATM PVCs (PPPoA)
RFC 2516 Point-to-Point Protocol over Ethernet (PPPoE)
RFC 2684 (formerly 1483) Bridged Ethernet and routed encapsulation
RFC 2225 (formerly 1577) Classical IP over ATM
PPPoE Relay/Bridging
Configurable PAP and CHAP authentication
TCP/IP with RIP1 and RIP2 or static routing on the LAN and/or WAN
Dynamic DNS Support
IP QoS (depending on configuration)
Bridging:
IEEE 802.1.d Transparent Learning Bridge
(dynamic learning of up to 255 addresses)
RFC 2684 (formerly 1483) Bridged Ethernet over ATM PVCs
Spanning Tree support
AAL and ATM
Support:
Up to 8 active VCCs across VPI 0-255, VCI 0-65535 address range
ATM Forum UNI3.1/4.0 PVC
ATM Traffic class: UBR, CBR, VBRnrt, VBRrt
OAM F5
Power:
12V power supply included 1000mA max. output
Certifications:
FCC Part 15, Class B
FCC Part 68
UL Listed
CE certification
CSA
Industry Canada
WHQL
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Siemens Subscriber Network
4849 Alpha Road
Dallas, TX 75244 USA
(972) 852-1000 Tel
(972) 852-1001 Fax
info.ssn@siemens.com
http://www.icn.siemens.com/subscriber