DXP, DXP Plus, FXS, and FXT
Digital Communications System
Single Line Proprietary Telephone
Station User’s Guide
This publication supports the
Impact LCD Speakerphones
GCA70–251.09 05/00
printed in U.S.A.
This User’s Guide is for the following system :
DXP, DXP Plus, FXS and FXT
Digital Communication Systems.
This user’s guide applies to the following telephone models:
• Impact 8101N-** Rev. A and later.
• Impact 8201N-** Rev. A and later.
Contact your Comdial dealer for updates of this as well
as other Comdial publications.
GCA70-251
Contents
About This Book
This user’s guide serves as both an introduction for new speakerphone users and a
reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments necessary
to begin using your speakerphone.
1
Getting Started
The following chapters describe the basic and advanced features of the Common
Code Based DXP, DXP Plus, FXS and FXT systems.
2
3
4
5
6
7
Answering Calls
Making Calls
Advanced Call Handling
Nonverbal Messaging
Programming
Other Advanced Features
Following the advanced feature descriptions is a reference table, a glossary that
defines general phrases/abbreviations which may not be familiar to users and all the
features available for the DXP, DXP Plus, FXS and FXT systems.
Appendix A
Appendix B
Appendix C
Quick Reference Guide
Glossary
Feature Networking Support
Finally, at the end of this publication, an index provides a detailed reference to the
feature locations.
Index
Single Line Proprietary Telephone Station User’s Guide
iii
Contents
GCA70-251
NOTE:
Throughout this book, all references to fixed buttons (keypad,
DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for
example, “PRESS INTERCOM.”
All references to interactive buttons (which are used to make selections on
the speakerphone display) are printed in upper case, bold italic type; for
example, “SELECT OPTIONS .”
Also, to eliminate confusion, the text of this guide instructs users to
“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
as in the examples above. Instructions to “DIAL” refer to numbers or
symbols on the keypad.
System-to-System Network
The system also provides capabilities for either a local stand-alone system or a
system-to-system network. System-to-system networking connects several DXP,
DXP Plus, FXS and FXT systems together in an arrangement that allows unified
communications through the system. For a complete list of features and their
properties see Appendix E, Feature Networking Support.
iv
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Contents
Contents
1
Getting Started . . . . . . . . . . . . . . . . . . 1
Setting Up Your Station . . . . . . . . . . . . . . 1
Your Station’s Buttons . . . . . . . . . . . . . . . 4
Your Station’s Display Lights . . . . . . . . . . . 6
2
Answering Calls . . . . . . . . . . . . . . . . . 7
Answering Outside Calls . . . . . . . . . . . . . . 7
Answering Intercom Calls . . . . . . . . . . . . . 7
Holding Calls . . . . . . . . . . . . . . . . . . . . 8
Call Pickup . . . . . . . . . . . . . . . . . . . . 10
Night-Transferred Calls -Line Access
From Any Station . . . . . . . . . . . . . . . . . 11
Receiving Subdued Off-Hook
Voice Announcements (SOHVA) . . . . . . . . . 12
3
Making Calls . . . . . . . . . . . . . . . . . . . 13
Making Outside Calls . . . . . . . . . . . . . . . 13
Making Intercom Calls . . . . . . . . . . . . . . 14
Automatic Dialing. . . . . . . .
Camping On - Busy Station,
Automatic Callback . . . . . . .
Advanced Camping On Options
Redialing . . . . . . . . . . . .
. . . . . . . . . 14
. . . . . . . . . 15
. . . . . . . . . 16
. . . . . . . . . 18
Single Line Proprietary Telephone Station User’s Guide
iii
Contents
4
GCA70-251
Advanced Call Handling . . . . . . . . . . . . 19
Waiting For A Line (Queuing) . . . . . . . . . . 19
Conferencing . . . . . . . . . . . . . . . . . . . 20
Call Forwarding . . . . . . . . . . . . . . . . . . 22
Call Forward Outside System (CFOS) . . . . . . 24
Call Transferring . . . . . . . . . . . . . . . . . 25
Other Call Transferring Options . . . . . . . . . 26
Call Parking . . . . . . . . . . . . . . . . . . . . 28
Paging . . . . . . . . . . . . . . . . . . . . . . . 30
5
Nonverbal Messaging . . . . . . . . . . . . . . 31
LCD Message Delivery . . . . . . . . . . . . . . 31
Message Waiting Light and Messaging . . . . . . 34
6
Programming . . . . . . . . . . . . . . . . . . 35
Speed Dial Numbers . . . . . . . . . . . . . . . 35
7
Other Advanced Features . . . . . . . . . . . 37
Line Groups . . . . . . . . . . . . . . . . . . . . 37
Account Codes . . . . . . . . . . . . . . . . . . 38
Do Not Disturb Condition.
Tracker Paging System . .
Volume Control . . . . . .
Automatic Set Relocation .
iv
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39
40
42
44
A
Feature Access Codes . . . . . . . . . . . . . 45
B
Glossary . . . . . . . . . . . . . . . . . . . . . 49
C
Feature Networking Support . . . . . . . . . . 57
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
1
Getting Started
Getting Started
Welcome
Congratulations and thank you for using a Comdial telephone! Your digital station is
supported by a communication system with hundreds of built-in, standard features.
This manual serves as a helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your station and
become familiar with the controls and indicators. The remaining sections are titled
as follows:
• Setting Up Your Station
• Understanding the Basic Functions
• Your Station’s Buttons
• Your Station’s Display Lights
Setting Up Your Station
When your new station arrives, the system
installer unpacks your station and connects
the line to a system jack. The following
sections describe a few initial adjustments
that will allow you to quickly begin making
and answering calls with some of the most
basic features.
1
2
4
*
3
5
7
6
8
0
9
#
An Impact 8101 Station
Single Line Proprietary Telephone Station User’s Guide
1
Getting Started
GCA70-251
Positioning Your Station
If you are using an Impact 8201N SCS model, your telephone has an adjustable
pedestal to allow you to select the most comfortable viewing angle. When you
receive the telephone, the pedestal is in its lowest position—flush against the
pedestal.
·
To adjust the pedestal (8201N
only),
Telephone
First Notch
Second Notch
1. GRASP the rear of the pedestal base
firmly with one hand AND LIFT theSupporting Arm
rear portion of the telephone upward
with your other hand.
Third Notch
(For Highest Position)
PED01
2. LIFT the telephone upward with
one hand AND R A ISE the
telephone supporting arms upward
with your other hand. (Notice there
are three sets of notches under the
telephone corresponding to the three
positions available.)
Pedestal Base
Adjusting The Pedestal
3. When the telephone is at the desired height, SELECT the closest
pair of notches AND INSERT the supporting arms in the notches.
PRESS DOWN slightly on the telephone UNTIL you feel the
supporting arms snap into place.
Setting a Personal Ringing Tone and Volume
You can choose one of eight different ring tones for your telephone. Often, when
several telephones are located close together, each user chooses a different personal
ring tone.
·
To select one of the ring tones, proceed as follows:
1. PRESS INTERCOM.
**4.
DIAL number ( 1
2. DIAL
3.
to
8 ) to select ring tone.
4. The next time your telephone rings, you will hear the new ring
tone.
NOTE: On the 8101N, a three-position switch on the bottom of the telephone
controls the ringer volume. There is no handset volume control.
2
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Getting Started
The volume control on your telephone is a multipurpose control you can use to set the volume
(loudness) of the ringer, the speaker, and the
handset.
R
·
To set the ringer loudness level,
1. While your telephone is on-hook and
idle, PRESS the VOLUME UP OR
VOLUME DOWN button once for each
change in loudness you desire. The
ringer sounds once for each change as
an example of the current setting.
Volume Up
Button
1
ABC
2
DEF
3
GHI
4
JKL
5
MNO
6
PRS
7
TUV
8
WXY
9
*
0
INTERCOM
MESSAGE
#
TAP
MESSAGE
TAP
Volume
Down
Button
TRNS/CONF
TRNS/CONF
MUTE
MUTE
HOLD
HOLD
Impact SCS Volume Buttons
Answering and Making Calls
Your station is now properly configured to answer and making calls to both stations
within your system (intercom calls) and outside lines. Remember, when you dial an
outside number, you must first select a line to connect your system to the local
exchange.
·
When you hear outside ringing (two long bursts) or
intercom ringing (two short bursts),
1. LIFT handset.
·
To dial an outside number manually,
1. LIFT handset .
2. DIAL 9 OR other line button to select line (See Line Groups
in the system specific Advanced Features chapters for more information on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
Single Line Proprietary Telephone Station User’s Guide
3
Getting Started
GCA70-251
Your Station’s Buttons
Hold Button (HOLD)
· Places a line or intercom call on hold.
· Stores pauses in number sequences during programming.
· If multiple held calls feature is available, scans or scrolls through calls
placed on hold (when hold light is flashing).
Intercom Button (INTERCOM)
· Selects an intercom line.
· Allows you to initiate many of the telephone’s features.
Mute Button (MUTE)
· Keeps the person on the line from hearing your conversation.
Message Button (MESSAGE) (8201N only)
· Allows you to activate the message waiting light at another station by
pressing this button and dialing the extension.
· Allows user to quickly return the call of another station that left a
message using the indicating light.
Tap Button (TAP)
· Recalls dial tone or generates a hookflash.
· Retrieves held calls or last call placed on hold.
Transfer/Conference Button (TRNS/CNF)
· Transfers calls.
· Sets up conference calls.
4
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Getting Started
Volume Control (VOLUME UP or VOLUME DOWN)
· Regulates the volume of the ringer.
slips01
R
1
ABC
2
DEF
3
GHI
4
JKL
5
MNO
6
PRS
7
TUV
8
WXY
9
*
0
#
INTERCOM
MESSAGE
TAP
TRNS/CONF
MUTE
HOLD
Volume Control
(for ringer volume only)
Dialpad
Intercom Button
Message Button
TAP Button
Transfer/Conference Button
Mute Button
Hold Button
Connectors On Bottom Of Telephone
!
Optional IMIST Module
Line Cord
Handset
Impact SCS 8201N Single Line Telephone
Single Line Proprietary Telephone Station User’s Guide
5
Getting Started
GCA70-251
Your Station’s Display Lights
Next to a fixed feature or programmable feature button:
· Steady red = the feature is on.
· Steady off = the feature is off.
Next to INTERCOM button:
· Steady green with a quick flash = you are using your intercom.
· Fluttering red = an LCD message is set on your telephone for others to
receive when calling.
· Flashing orange = someone is calling your extension or a call is being
transferred to you.
Above the keypad (8101N only):
· Fast flashing red = message awaits pick up.
· Winking green with repetitive off periods = a line is on hold at your
station.
slips02
Ringer Volume Switch
(bottom of telephone)
Message Waiting Light
1 QZ 2 ABC 3 DEF
4 GHI 5 JKL
6 MNO
7 PRS 8 TUV 9 WXY
Dialpad
0 OPER #
Transfer/Conference Button
R
TRNS/CNF
TAP
HOLD
INTERCOM
TAP Button
Intercom Button
Hold Button
Connectors On Bottom Of Telephone
Line Cord
!
Off
Handset
Loud
Ringer Volume
Impact 8101N Single Line Telephone
6
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Answering Calls
2
Answering Calls
Answering Outside Calls
A call that rings on an outside line sounds long, single-tone bursts and lights the line
status light.
·
When you hear outside ringing (two long bursts) and
observe a flashing light,
1. LIFT handset.
Answering Intercom Calls
An intercom call is between two stations connected to the same system. You can
differentiate intercom calls from outside calls by the distinctive ring pattern. An
intercom call sounds two short ring bursts on the receiving station.
·
When you hear intercom ringing (two short bursts) and
observe a flashing light,
1. LIFT handset.
Single Line Proprietary Telephone Station User’s Guide
7
Answering Calls
GCA70-251
Holding Calls
You can place a call on hold and retrieve it later. With a regular hold, you can pick up
the held call at your telephone or another user can pick the call up at a telephone that
shares the held call line.
·
To place a call on hold,
1. PRESS HOLD. HOLD button light begins to blink.
·
To retrieve a held call,
1. PRESS TAP.
Exclusive Hold
With an exclusive hold condition, you must pick up the held call at your telephone;
no other telephone has access to it.
·
To place a call on exclusive hold,
1. PRESS HOLD twice.
·
To retrieve exclusive hold,
1. PRESS TAP AND LIFT handset.
Handling Hold Recalls
After a call has been on hold for a period of time (set by the installer of your system),
the system causes four quick hold recall tone bursts to sound at your telephone, the
flash rate of the line button becomes faster and the light becomes orange. If the call
is on exclusive hold, it reverts to manual hold after the hold recall period.
·
If a held line is recalling, choose one of the following:
1. PRESS HOLD (station button) to place the call on hold at your
station and restart hold timer.
2. PRESS TAP to retrieve the call.
8
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Answering Calls
Directed Hold
The installer can add a directed station hold feature to your telephone. With this
feature, you can pick up the held call that has been on hold the longest length of time
at another telephone.
·
To place a call on directed station hold,
1. ANSWER call.
2. PRESS INTERCOM OR TRNS/CNF if intercom call.
3. DIAL
*90.
4. DIAL extension number of station to receive held call.
5. HANG UP.
·
To retrieve a held call at another station,
1. LIFT handset.
2. DIAL
#90.
3. DIAL extension number of station that is holding the call.
4. ANSWER call.
Single Line Proprietary Telephone Station User’s Guide
9
Answering Calls
GCA70-251
Call Pickup
The Impact system offers two distinct methods to answer incoming calls that are
ringing at other stations.
Group Call Pickup
The installer often arranges several telephones together in a user group. If your
telephone is so arranged, you can answer calls that are ringing at other stations
within your particular group.
·
To answer a call that is ringing within your group,
1. PRESS INTERCOM.
2. DIAL #4.
3. SPEAK toward telephone, OR LIFT handset if privacy is
desired.
Directed Call Pickup
Also, you can answer a call that is ringing at any telephone in the system if you know
the telephone’s extension number.
·
To answer a call that is ringing at any telephone in the
system,
1. PRESS INTERCOM.
2. DIAL
*4.
3. DIAL extension number of ringing telephone.
4. SPEAK toward telephone, OR LIFT handset if privacy is
desired.
10
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Answering Calls
If ringing telephone
is within your designated
calling group...
...DIAL # 4
ABC
1
JKL
3
MNO
5
TUV
6
WXY
8
OPER
0
DEF
2
GHI
4
PRS
7
9
#
SHIFT
HOLD
TAP
Ringing
Station
Your
Station
...DIAL S 4
+ extension code
For any ringing telephone...
Answering Calls for Other Stations
Night-Transferred Calls -Line Access
From Any Station
The system attendant can transfer incoming calls to a particular station or stations
for off-hour ringing.
·
When you hear loud ringing anywhere in the system,
1. LIFT handset.
2. PRESS INTERCOM.
3. CHOOSE ringing zone:
• DIAL
(1-4).
• DIAL
65
through
69
to answer for any zone.
68
to select ringing zone
Single Line Proprietary Telephone Station User’s Guide
11
Answering Calls
GCA70-251
Receiving Subdued Off-Hook
Voice Announcements (SOHVA)
Handling an Incoming SOHVA
This feature allows an intercom caller to break into your call by making an
announcement through your handset receiver. The distant party that you are
currently talking to cannot hear the announcement made by the SOHVA caller.
·
To respond to a SOHVA verbally (not available on 8101N),
1. PRESS AND HOLD MUTE.
2. SPEAK into handset. Distant party cannot hear your response.
3. RELEASE MUTE after response is complete to return to distant
party.
·
To respond to a SOHVA by blocking (see below for more
information),
1. PROGRAM Voice Announce Block when you hear SOHVA
tone. (SOHVA call is disconnected).
Voice Announce Blocking
This feature blocks Subdued Off-Hook Voice Announcements (SOHVA) and
generates a tone in response to attempted SOHVAs.
·
To block all voice-announced calls,
1. PRESS INTERCOM.
2. DIAL
·
*2.
To unblock all voice-announced calls,
1. PRESS INTERCOM.
2. DIAL
12
#2.
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Making Calls
Making Calls
3
Making Outside Calls
You can manually dial a number over any telephone line you select. Or, if the
installer assigned a prime line or the idle line preference feature to your station, the
system automatically selects a line for use when you lift the handset.
·
To dial an outside number manually,
1. LIFT handset.
2. DIAL 9 OR other line button to select line (See Line Groups
in the system specific Advanced Features chapters for more information on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
If the installer has assigned a prime line to your station, you will not have to select a
line before dialing outside your system.
·
To dial an outside number using your prime line,
1. LIFT handset. Outside line is automatically selected.
2. LISTEN for dial tone.
3. DIAL number.
Single Line Proprietary Telephone Station User’s Guide
13
Making Calls
GCA70-251
Making Intercom Calls
There are two methods for making an intercom call. One causes the called telephone
to ring (tone-first). The other causes your voice to sound out at the called telephone
(voice-first). Your installer sets the system to deliver either tone-first or voice-first
calling.
You can change a call to the opposite method for that call simply by pressing the
INTERCOM button again after dialing the extension number.
·
To manually cause the other telephone to ring (tone
calling),
1. LIFT handset.
2. DIAL extension number (called telephone will ring).
·
To voice announce manually (voice calling),
1. PRESS INTERCOM.
2. DIAL extension number.
3. SPEAK your announcement.
Automatic Dialing
There are two types of automatic dial numbers: (1) numbers that you store for your
own use (personal speed dial numbers), and (2) numbers that the system attendant
stores for everyone’s use (system speed dial numbers).
·
To speed dial a personal speed dial number stored at the
dial pad,
1. LIFT handset.
2. DIAL speed dial number on dial pad ( 0 to 9).
·
To speed dial a system speed dial number stored at the dial
pad,
1. LIFT handset.
2. DIAL
14
*
AND system speed dial number.
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Making Calls
Camping On - Busy Station,
Automatic Callback
If you call another station and receive a busy signal or a Do Not Disturb tone, you
can press a button that will cause the system to ring your telephone when the station
is available.
·
To camp on at any busy station,
1. DIAL
*6.
2. Your telephone immediately hangs up. When the station you
called becomes available, your telephone will ring with five short
tone bursts.
·
When you hear five short tone bursts,
1. LIFT handset. The other telephone will start ringing.
NOTE:
If you do not press INTERCOM after you hear the ring back tones
within the time limit set by the installer, the system cancels the call back.
·
To cancel the call back before your telephone sounds the
tone bursts,
1. PRESS INTERCOM AND DIAL
·
#6.
To camp on at a station with a Do Not Disturb condition set,
1. DIAL *6 when you hear the DND tone. A call back will
occur when called station is no longer set in the Do Not Disturb
mode.
Single Line Proprietary Telephone Station User’s Guide
15
Making Calls
GCA70-251
Advanced Camping On Options
Camping On - Idle Station, Automatic Callback
If you call another station and hear ringing but receive no answer, you can press a
button that will cause the system to ring your telephone when any activity is initiated
at that station.
·
To camp on at a station for which you hear ringing but
receive no answer,
1. DIAL *6 AND HANG UP handset. Callback will occur
after any activity is initiated at the dialed station.
·
To cancel the camp-on condition,
1. LIFT handset AND DIAL
#6.
2. HANG UP to end.
Camping On - Busy Station, Wait For An Answer (Call Waiting)
If the telephone you have called is busy, you can send a call-waiting tone to the
telephone and wait on the line for an answer (you must be using the handset for this
feature to work).
·
To activate call waiting when you hear a busy signal,
1. DIAL
*6 (called party hears tone).
2. WAIT on line for reply.
3. Called party can place the current call on hold or disconnect from
the call to answer your call-waiting tone, or choose to ignore your
call-waiting tone and continue current conversation.
·
To cancel call waiting,
1. PRESS INTERCOM AND DIAL
#6.
2. HANG UP to end.
16
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
·
Making Calls
To answer a call-waiting tone if you receive one while on a
call,
1. HEAR short tone burst in receiver.
2. PLACE current call on hold, OR complete call AND HANG UP
(waiting call will ring at your telephone).
3. LIFT handset to answer call.
*
1
2
3
4
5
6
7
8
9
0
#
Your
Station
BUSY
NO ANSWER
To Wait For
Callback...
To Send Call
Waiting Tone...
To Wait For
Callback...
...Dial S 6
and Disconnect
...Dial S 6 and
Wait For Reply
...Dial S 6
and Disconnect
Busy station
hears tone
and may respond
or ignore.
When idle,
your call
is connected.
Busy
Station
ABC
1
JKL
Idle
Station
3
MNO
5
TUV
6
WXY
8
OPER
0
DEF
2
GHI
4
PRS
7
When any activity
occurs at station,
your call is
connected.
9
#
SHIFT
HOLD
TAP
ABC
1
JKL
3
MNO
5
TUV
6
WXY
8
OPER
0
DEF
2
GHI
4
PRS
7
9
#
SHIFT
HOLD
TAP
Camping On Options
Single Line Proprietary Telephone Station User’s Guide
17
Making Calls
GCA70-251
Redialing
The system temporarily saves the first 16 digits of the last manually dialed number
for your redial use—if the last number you called is busy or is not answering, you
can redial it once or initiate repeated redialing. Subsequent dialing activity
overwrites a temporarily saved number.
·
To redial the last-dialed number,
1. LIFT handset OR DISCONNECT current ringing or busy tone.
2. DIAL
#.
3. LISTEN for ringing or busy tone over the telephone.
18
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Advanced Call Handling
4
Advanced Call Handling
Waiting For A Line (Queuing)
If all the lines in a line group are busy, you can place your telephone in a queue to
await an idle line.
·
To queue for a line group,
1. LIFT handset AND LISTEN for intercom dial code.
2. DIAL the line group access code (see Line Group Access code
table on page 37 for your system’s codes).
3. HEAR busy tone.
4. DIAL
*6.
5. When line group is free, your telephone sounds several short tone
bursts. When you hear these tone bursts , lift handset, hear dial
tone, and place call.
·
To cancel line queuing or line group queuing,
1. PRESS INTERCOM.
2. DIAL
#6.
Single Line Proprietary Telephone Station User’s Guide
19
Advanced Call Handling
GCA70-251
Conferencing
When using the DXP system, you can make conference calls that involve up to five
parties, including you as the originating party, in any combination of outside lines
and intercom parties. When using the DXP Plus or FXS or FXT system, you can
include up to seven parties (in various combinations) in a conference call.
·
To set up a conference call that includes any combination
of outside lines and intercom parties,
1. MAKE first call.
2. PRESS TRNS/CNF (call is placed on hold automatically).
3. SELECT next line AND MAKE next call.
4. PRESS TRNS/CNF to establish conference.
5. PRESS TRNS/CNF button to add more parties.
·
To continue conversation on remaining line after other
outside lines have dropped out of conference,
1. PRESS HOLD.
2. PRESS the line button of the remaining party.
·
To retrieve a line from hold and bring that party back into
the conference,
1. PRESS TRNS/CNF.
2. PRESS line button.
3. PRESS TRNS/CNF.
If you are involved in a conference call with two outside lines, you can drop out of
this established conference call and leave the outside lines in the conference with
each other. This is known as an unsupervised conference call.
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Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Advanced Call Handling
·
To drop out of a conference call you initiated involving
outside lines (creating an unsupervised conference),
1. DIAL # (lines remain lighted and in use until one or both
outside parties disconnect; when only one party drops out of an
unsupervised conference, the other party remains on hold until he
hangs up or the line is answered).
·
To rejoin an unsupervised conference between two outside
lines,
1. LIFT handset AND PRESS TAP.
To Add a Caller
to a Conference...
Other
Station
Managing a
Conference
Call
...Press TRNS/CNF.
To Remove a Caller
From A Conference...
Other
Station
ABC
1
JKL
3
MNO
5
TUV
6
WXY
8
OPER
0
DEF
2
GHI
4
PRS
7
ABC
1
JKL
3
MNO
5
TUV
6
WXY
8
OPER
0
DEF
2
GHI
4
PRS
7
9
#
To Drop Out of
A Conference...
SHIFT
HOLD
TAP
...Select Line Button
and Disconnect Line.
...Dial #.
Your
Station
9
#
SHIFT
HOLD
TAP
Conferencing Options
Single Line Proprietary Telephone Station User’s Guide
21
Advanced Call Handling
GCA70-251
Call Forwarding
Forwarding a Call
You can forward the calls that normally ring at your telephone to another telephone.
To remind you that the system is forwarding your calls, your telephone sounds a
short ring burst each time the system forwards a call.
·
To forward your calls,
1. LIFT handset.
2. CHOOSE one of the following call forwarding options:
• DIAL
calls.
• DIAL
*51
*52
*53
to forward prime line and intercom
to forward all calls.
• DIAL
to forward prime line and intercom calls
after ring no answer or busy line.
• DIAL *54 to forward all calls after ring no answer
or busy line.
3. DIAL extension number of telephone to receive your forwarded
calls OR DIAL desired group intercom number.
4. HANG UP to end.
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Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Advanced Call Handling
·
To cancel call forwarding,
1. LIFT handset.
2. DIAL
#5.
Your telephone immediately hangs up.
Forward Only Your
Prime Line and
Intercom Calls
Dial S 51
Dial S 52
ABC
1
JKL
3
MNO
5
TUV
6
WXY
8
OPER
0
DEF
2
GHI
4
PRS
7
9
#
SHIFT
Caller
Forward All Calls
That RIng At Your
Station
Your
Station
Dial S 53 Or S 54
HOLD
TAP
Forward
Station
Forward Only Calls
That Are Not Answered
At Your Station
Call Forwarding Options
Single Line Proprietary Telephone Station User’s Guide
23
Advanced Call Handling
GCA70-251
Call Forward Outside System (CFOS)
The Call Forward Outside System* (CFOS) feature allows you to forward incoming
or transferred line calls to telephone numbers outside the system. As with regular
call forwarding, you must select the type of calls that you wish to forward (prime
line, intercom or all).
·
To activate CFOS with your station,
1. LIFT handset AND DIAL
*56.
2. DIAL one of the following codes to designate the type of calls to
forward:
• DIAL 1 to forward intercom calls only.
• DIAL 2 to forward prime line calls.
• DIAL 3 to forward all calls.
• DIAL 4 to froward ring-no-answer intercom calls.
• DIAL 5 to forward ring-no-answer prime line calls.
• DIAL 6 to forward all ring-no-answer calls.
3. PRESS the speed dial button programmed with the target
number, OR SELECT a line AND DIAL number (max 16
digits).
4. HANG UP to end.
·
To deactivate CFOS, choose one of the following:
1. LIFT handset AND DIAL
·
*56.
To join an active CFOS call from the CFOS-enabled station,
1. NOTE flashing HOLD light indicating active CFOS call, AND
PRESS TAP. Join CFOS-forwarded party and CFOS destination
in a conference call.
* Comdial has taken reasonable steps in the design of all product features, including CFOS
, which protect against unauthorized or fraudulent access to, or use of, a system, or which
protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long
distance lines. However, no system is entirely invulnerable or immune from unauthorized
or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial
disclaims any and all liability, and makes no warranty, express or implied, relating to
unauthorized or fraudulent access or use, or unaccounted-for access or use.
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Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Advanced Call Handling
Call Transferring
Screened Call Transfers
You can answer a call at your station and transfer it to another telephone. If you first
identify the caller to the party receiving the transfer (giving that user the opportunity
to prepare for the call), you have made a screened transfer.
·
To screen and transfer a call to another telephone in the
system,
1. ANSWER call.
2. PRESS TRNS/CNF (call is automatically placed on hold).
3. DIAL extension number of telephone to receive transfer.
4. ANNOUNCE call when intercom party answers.
5. HANG UP.
Unscreened Call Transfers
You can answer a call at your station and transfer it to another telephone. If you
transfer the call without first announcing it, you have made an unscreened transfer.
·
To transfer an unscreened call to another system
telephone,
1. ANSWER call.
2. PRESS TRNS/CNF (call is automatically placed on hold).
3. DIAL extension number of telephone to receive transfer.
4. HANG UP. The transfer will ring at the called telephone.
·
If the intercom party is busy or does not answer,
1. LIFT handset to answer recalling line.
Single Line Proprietary Telephone Station User’s Guide
25
Advanced Call Handling
GCA70-251
Other Call Transferring Options
Hot Transfer
A hot transfer is a type of screened transfer. This feature is useful for transferring
calls to people who need to work in a handsfree mode. Once you announce the call
and the system completes the transfer, the person receiving the transfer can simply
begin speaking toward his or her station to answer the call.
·
To make a hot transfer to another telephone in the system,
1. ANSWER call.
2. PRESS TRNS/CNF (the call is automatically placed on hold).
3. DIAL extension number of telephone to receive the transfer.
4. ANNOUNCE call.
5. PRESS TRNS/CNF.
6. HANG UP. The person receiving the transfer then has the call.
Quick Transfer
When the installer programs the quick transfer method, it allows you to do an
automatic transfer of an incoming line call without pressing the TRNS/CNF button.
·
To do a quick screened transfer,
1. ANSWER call.
2. DIAL intercom number for transfer location.
3. When party at transfer location answers, ANNOUNCE call.
4. HANG UP.
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Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Advanced Call Handling
·
To do a quick unscreened transfer,
1. ANSWER call.
2. DIAL intercom number for transfer location.
3. HANG UP.
Call Transferring Summary
Transfer option
What are the sender’s
actions after answering
original call?
1.
2.
Screened Transfer
3.
4.
Press TRNS/CNF
Dial extension
Announce call
Disconnect
How is the transferred call
delivered to the receiver?
Best suited for:
Normal intercom ringing
(two short bursts) and the
introduction of the call; if Normal transfers that
answered in station mode, require introduction.
ringing will also follow the
transfer
Unscreened
Transfer
1. Press TRNS/CNF
2. Dial extension
3. Disconnect
Normal intercom ringing
(two short bursts)
Expected transfers that
need no introduction.
Hot Transfer
1.
2.
3.
4.
5.
Transfer introduction
followed directly by the
incoming call
Personnel who must
receive speakerphone calls
in a hands-free mode.
Intercom ringing (two
short bursts) and the
introduction of the call; if
answered in station mode,
ringing will also follow the
transfer
Normal transfers from
attendants and operators
who handle a large number
of incoming calls which
require transfer.
Normal intercom ringing
(two short bursts)
Expected transfers from
attendants and operators
who handle a large number
of incoming calls which
require transfer.
Quick Transfer
(with intro)
Quick Transfer
(without intro)
Press TRNS/CNF
Dial extension
Announce call
Press TRNS/CNF
Disconnect
1. Dial extension
2. Announce call
3. Disconnect
1. Dial extension
2. Disconnect
Single Line Proprietary Telephone Station User’s Guide
27
Advanced Call Handling
GCA70-251
Call Parking
Parking a Call
You can place a call on hold in the system so that someone can answer the call from
any station that does not have a line appearance for the call. You accomplish this by
placing the call in one of many park orbits, where the call remains until it is
answered.
·
To park a call in orbit,
1. While on the call, PRESS INTERCOM OR PRESS TRNS/CNF if
intercom call.
2. DIAL
*.
3. DIAL code for park orbit (
10–99).
910
to
999 for orbit
4. Remember the code for later use or make it known to those who
need to know it in order to retrieve the call.
·
To retrieve a call that was placed on hold in the system
(parked),
1. PRESS INTERCOM.
2. DIAL
#.
3. DIAL code for orbit (
910
to
999 for orbit 10–99).
Handling Park Recalls
When a parked call times out of the system, it returns to your telephone in the form of
a park recall (you hear four short tone bursts at 12-second intervals).
·
To answer a park recall,
1. LIFT handset. The call will then connect to your station.
·
To place a park recall on hold at your station,
1. ANSWER/RETRIEVE call.
2. PRESS HOLD. If the call remains on hold for a period of time, it
will ring back to your telephone as a hold recall.
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Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Advanced Call Handling
·
To re-park a park recall and restart the park timer,
1. ANSWER/RETRIEVE call.
2. PRESS INTERCOM AND DIAL S and park orbit code. (the
system places the call back in its original park orbit where it
remains until it is answered or until it recalls again).
Your
Station
Caller
To Place Call
In a Parking Orbit...
...DIAL S and
Orbit Number
(910-999)
ABC
1
JKL
3
MNO
5
TUV
6
WXY
8
OPER
0
DEF
2
GHI
4
PRS
7
If the Parked Call
Is Not Answered
Within a Set Time,
It Recalls To Your
Station
9
Parking
Orbit
#
SHIFT
HOLD
TAP
To Retrieve a
Parked Call From
Any Other Station...
ABC
1
JKL
3
MNO
5
TUV
6
WXY
8
OPER
0
DEF
2
GHI
4
PRS
7
9
#
SHIFT
HOLD
TAP
ABC
1
JKL
1
Other
Stations
2
GHI
JKL
4
PRS
3
6
3
6
WXY
9
#
SHIFT
HOLD
TAP
WXY
8
OPER
0
MNO
5
TUV
7
0
MNO
5
TUV
8
OPER
DEF
DEF
2
GHI
4
PRS
7
ABC
9
#
SHIFT
...DIAL # and
Orbit Number
(910-999)
HOLD
TAP
Parking Calls
Single Line Proprietary Telephone Station User’s Guide
29
Advanced Call Handling
GCA70-251
Paging
Your system provides an all-call or a zone page feature that you access by dialing
special codes. This arrangement sounds your voice announcement through the
telephone speakers or through an external paging unit.
·
To send a paging announcement,
1. LIFT handset.
2. PRESS INTERCOM.
3. DIAL
70
NOTE:
Zone 1 (code
mode.
through
77
for zones 1–8.
70 ) provides an all-call function in the default
4. MAKE announcement.
5. REMAIN on line if awaiting a reply (known as a Meet-Me page),
OR HANG UP handset.
At times other telephone users may page you with instructions to meet them on line.
This is known as a Meet-Me page. You can go to the nearest telephone, dial a code,
and be in contact with the paging party.
·
To reply to a Meet-Me page,
1. LIFT handset of nearest telephone.
2. PRESS INTERCOM.
3. DIAL
78.
4. Meet paging party on line.
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Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Nonverbal Messaging
Nonverbal Messaging
5
LCD Message Delivery
You can set system-supplied messages at your station to be received and displayed
by a calling LCD speakerphone.
·
To turn on a message from your telephone,
1. LIFT handset, PRESS INTERCOM AND DIAL
*02.
2. DIAL the desired code number from your message list (01–30)
on the next page,
• For a “Back At” message, dial the code for time numbers
and colon from dialing codes table.
(For example, DIAL
05
# 00 01 29 04
for the time 01:45).
• For a “Call” message, dial code for telephone number of
your new location.
# 09 07 08 15
02 02 00 00 for the number 978–2200).
(For example, DIAL
NOTE:
See following page for dialing codes.
3. DIAL # AND HANG UP to end message. Your intercom
light flashes to indicate the waiting message.
·
To turn off the message and your intercom light,
1. LIFT handset, PRESS INTERCOM AND DIAL
Single Line Proprietary Telephone Station User’s Guide
#02.
31
Nonverbal Messaging
GCA70-251
Dialing Code Table
Character
Dialing Code
Character
Dialing Code
1
01
8
08
2
02
9
09
3
03
0
00
4
04
space
12
5
05
–
15
6
06
:
29
7
07
LCD MESSAGE LIST
(Write the attendant supplied messages here.)
Dial Code
Message
01
Back at
(default message 1)
02
Call
(default message 2)
03
Ask them to hold (default message 3)
04
Take a message
(default message 4)
05
I will call back
(default message 5)
06
07
08
09
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Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Nonverbal Messaging
LCD MESSAGE LIST
(Write the attendant supplied messages here.)
Dial Code
Message
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Single Line Proprietary Telephone Station User’s Guide
33
Nonverbal Messaging
GCA70-251
Message Waiting Light and Messaging
If the system installer designates your station to have message-wait originate ability,
you can turn on the message-waiting light of any other telephone.
·
To turn on the message-waiting light (and a broken dial
tone) at another station that is idle or busy,
1. PRESS INTERCOM.
2. DIAL
*3.
3. DIAL extension number. The message-waiting light of called
station will flash.
·
To turn off the message waiting light at a busy or idle
station,
1. PRESS INTERCOM.
2. DIAL
#3.
3. DIAL extension number. The message-waiting light of called
station will turn off.
·
To turn off the message-waiting light during
message-delivering conversation,
1. PRESS INTERCOM once if off-hook.
·
To receive a message at an alerted station,
1. OBSERVE flashing message waiting light OR HEAR broken
dial tone.
2. PRESS INTERCOM AND HOLD. The station that left the message
is called automatically.
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Single Line Proprietary Telephone Station User’s Guide
GCA70-251
6
Programming
Programming
Speed Dial Numbers
Speed dialing is a feature that lets you store and dial frequently called numbers using
one or two buttons. You can store numbers for speed dialing at any keypad number.
NOTE:
The Federal Communications Commission (FCC) requires that
when programming emergency numbers and(or) making test calls to emergency numbers:
1. Remain on the line and briefly explain to the dispatcher the reason for the
call;
2. Perform such activities in the off-peak hours, such as early morning or
late evening.
·
To store an outside number as a speed dial number, follow
the display prompts and proceed as follows:
1. LIFT handset AND PRESS INTERCOM.
2. DIAL
**1.
3. PRESS dial pad button (0–9) to choose storage location.
Single Line Proprietary Telephone Station User’s Guide
35
Programming
GCA70-251
4. CHOOSE your speed dial route from the following list:
• PRESS line button to select outside line,
• DIAL 00 to select prime line or last line used,
• DIAL
01
to
16
to select line group,
• PRESS INTERCOM button or dial
8 to select intercom.
NOTE:
You may need a pause between numbers to compensate for differences in response time between your system and the host system (ask your
attendant about this). To store a pause, press HOLD, then continue dialing. If
your system is behind a host system that needs a hookflash to access a
feature, press TAP to store a hookflash, then continue dialing.
5. DIAL number (up to 16 digits long—include
needed).
*
and
#
if
6. PRESS TRNS/CNF to store the number.
7. REPEAT previous steps until all numbers are stored.
8. HANG UP to end.
As you program numbers, fill in the identification strips on your telephone as
well as this table.
Personal Speed Dial Numbers
(Keypad Buttons)
36
1
6
2
7
3
8
4
9
5
0
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Other Advanced Features
7
Other Advanced Features
Line Groups
Some systems have telephone lines arranged into line groups that you may access
for outside calling instead of selecting an individual line button.
·
If your system has line groups, access them as follows:
1. LIFT handset AND PRESS INTERCOM.
2. DIAL desired line group access code,
Line Group Access Codes
Line Group
Default Code
1
9
2 through 11
80
through
89
12 through 16
60
through
64
Active Code*
* If your system attendant has reassigned your line group access codes, write them
here for future reference.
3. LISTEN for outside dial tone.
4. DIAL desired number.
Single Line Proprietary Telephone Station User’s Guide
37
Other Advanced Features
GCA70-251
Account Codes
If the installer has arranged your system for account code entry, your display may
prompt you to enter an account code after answering a call.
·
To enter account code on an incoming call,
1. PRESS INTERCOM AND DIAL
placed on hold).
*04
(call is automatically
2. DIAL account code. Your telephone automatically returns to the
call after you’ve dialed the complete account code.
Depending upon how the installer has programmed your system, account code entry
may be “forced”(mandatory) for dialing outside numbers.
·
To enter account code on an outgoing call,
1. DIAL
9 OR other line button.
2. PRESS INTERCOM (call is automatically placed on hold).
3. DIAL
*04 AND account code.
4. LISTEN for dial tone AND DIAL number you are calling.
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Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Other Advanced Features
Do Not Disturb Condition
This feature keeps calls from ringing at your station and makes your station appear
to be busy to intercom calls.
·
To enable DND,
1. PRESS INTERCOM AND DIAL
·
#01.
To override a do not disturb condition at another telephone,
1. MAKE intercom call AND HEAR DO NOT DISTURB tone.
2. DIAL *03 (called party will hear several short tone
bursts).
3. WAIT for reply.
·
To disable DND,
1. PRESS INTERCOM AND DIAL
#01.
Single Line Proprietary Telephone Station User’s Guide
39
Other Advanced Features
GCA70-251
Tracker Paging System
The Tracker Paging System option allows you to send call back and parked call
messages to Tracker pagers assigned to station extension numbers.
Along with the parked call message, the system parks the call in orbit for retrieval by
the paged party. The type of message that the system delivers (either alphanumeric
or numeric-only) is dependent upon the Tracker pager model in use at the station.
When outside callers call into a system that has both a Tracker Paging option and a
voice mail option installed, the system gives these callers the option of either leaving
a message or tracking the person that they are calling.
·
To track a called party after receiving a ring—no answer,
1. MAKE an intercom call to someone AND RECEIVE no answer.
2. PRESS INTERCOM AND DIAL
*8.
3. HEAR confirmation beep (Tracker page accepted) OR HEAR
busy tone (Tracker page not accepted).
4. HANG UP handset.
·
To track a called party without first calling them,
1. PRESS INTERCOM AND DIAL
*8.
2. DIAL extension number.
3. HEAR confirmation beep (Tracker page accepted) OR HEAR
busy tone (Tracker page not accepted).
4. HANG UP handset.
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Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Other Advanced Features
·
To use Tracker to transfer a call to a park orbit for retrieval
and transmit the call’s park orbit code and caller ID
information (if available),
1. ANSWER call AND PRESS TRNS/CNF.
2. DIAL extension number.
3. PRESS INTERCOM AND DIAL
not answer or is busy.
*8
IF the called station does
4. HEAR confirmation beep (Tracker page accepted) OR HEAR
busy tone (Tracker page not accepted).
5. HANG UP handset.
·
To retrieve a call that you parked using the Tracker option,
1. PRESS TAP to retrieve.
·
If you receive a parked call message on your Tracker pager,
1. GO to any system station.
2. PRESS INTERCOM.
3. DIAL Tracker pager orbit code ( #800 to
#899 ).
4. RETRIEVE call.
·
To enable or disable a Tracker pager at your station,
1. PRESS INTERCOM.
2. DIAL
#07
to enable, OR DIAL
#06
to disable.
3. HANG UP handset.
Single Line Proprietary Telephone Station User’s Guide
41
Other Advanced Features
GCA70-251
Volume Control
Setting Current Volume Level
The volume control on your telephone is a multipurpose control you can use to set
the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode.
·
There are four ringer loudness
levels (plus an off position). Set
these levels as follows:
1. While your telephone is on-hook and
idle, PRESS the VOLUME UP OR
VOLUME DOWN button once for each
change in loudness you desire. The
ringer sounds once for each change as
an example of the current setting. (On
the 8112N, the ringer volume is
controlled by a three position switch on
the bottom of the telephone.)
R
Volume Up
Button
1
ABC
2
DEF
3
GHI
4
JKL
5
MNO
6
PRS
7
TUV
8
WXY
9
*
0
INTERCOM
MESSAGE
#
TAP
MESSAGE
TAP
Volume
Down
Button
TRNS/CONF
TRNS/CONF
MUTE
MUTE
HOLD
HOLD
Impact SCS Volume Buttons
NOTE:
If you set the ringer to the off position, your telephone will sound a
short ring burst once for each call you receive at your station while the
ringer is off.
·
There are at least eight handset loudness levels that you
can set for the current call as follows (not available on
8112N):
1. While on a call and in handset mode, PRESS the VOLUME UP OR
VOLUME DOWN button once for each change in loudness that you
desire.
NOTE:
When the call ends, the system resets the loudness of all future calls
to the programmed (default) setting. For instructions in setting your station’s default volume, see Default Volume Control section in the system specific Advanced Features chapter.
42
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Other Advanced Features
Muting Your Station (not available on 8101N)
By using the MUTE button, you can block transmission of your voice to the distant
party. You can do this whether you are using the handset or the speaker.
·
To mute your station,
1. PRESS MUTE (mute function and light turn on). You can still
hear the distant party, but he or she cannot hear you.
·
To speak to the distant party,
1. PRESS MUTE again (mute function and light turn off).
Single Line Proprietary Telephone Station User’s Guide
43
Other Advanced Features
GCA70-251
Automatic Set Relocation
If your installer has equipped your system with automatic set relocation, when you
move your telephone to a new location, the system gives you a choice as to whether
you want to keep your previous programming or use the programming in the new
location.
·
To maintain the extension number and programming
features from the old location,
1. CONNECT the telephone line cord to the new jack.
2. OBSERVE the flashing HOLD light AND PRESS HOLD while
the light is still flashing (your telephone immediately assumed the
features from the previous location).
NOTE:
If you do not select a button after installing the telephone, the
system automatically defaults to the programming from the previous location.
·
To assume the extension number and programming
features from the new location,
1. CONNECT the telephone line cord to the new jack.
2. OBSERVE the flashing HOLD light AND DIAL # while the
light is still flashing (your telephone immediately assumes the
features from the new location).
44
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Feature Access Codes
A
Feature Access Codes
This chart provides you with a Quick Reference Guide of the feature dialing codes.
If you wish, you can detach these pages and keep them near your telephone to serve
as a stand alone reference.
Feature
Account Code
All Call
Attendant Calling
Authorization Code
Automatic Callback and Call
Waiting
Enable Code
Disable Code
INTERCOM + *04 +
account code
INTERCOM +
70
INTERCOM +
0
INTERCOM + #08 +
authorization code
INTERCOM +
*6
INTERCOM +
#6
Call Forward, Personal
INTERCOM + *51 +
extension number
INTERCOM +
#5
Call Forward, Ring-No Answer,
All Calls
INTERCOM + *54 +
extension number
INTERCOM +
#5
Call Forward, Ring-No Answer,
Personal Calls
INTERCOM + *53 +
extension number
INTERCOM +
#5
Call Forward, All Calls
INTERCOM + *52 +
extension number
INTERCOM +
#5
Single Line Proprietary Telephone Station User’s Guide
45
Feature Access Codes
Feature
Call Park, Orbit 910-990
GCA70-251
Enable Code
Disable Code
*+
999
INTERCOM +
910
to
Call Park, Pickup
#+
910 to 999
Call Pickup, Directed
INTERCOM + *4 +
extension number
Call Pickup, Group
Do Not Disturb
Do Not Disturb Override
Executive Override
INTERCOM +
INTERCOM +
INTERCOM +
#01
*03
extension number +
*03
HOLD
HOLD + HOLD
Hold, Directed
INTERCOM +
*90
Hold, Directed Pickup
INTERCOM +
#90
LCD Messaging
Line Group 1
Line Groups 2-11
46
INTERCOM + #01
(repeat)
extension number +
Hold, Manual
Hold, Exclusive
#4
INTERCOM + *02 +
message
INTERCOM +
9
80
to
INTERCOM +
INTERCOM +
#02
89
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Feature Access Codes
Feature
Enable Code
Disable Code
Line Groups 12-16
INTERCOM +
60
to
64
Line Pick Up From Any Station,
Zones 1-4
INTERCOM +
65
to
68
Line Pick Up From Any Station,
All Zones
INTERCOM +
69
Meet-Me Answer Page
INTERCOM +
78
Message Waiting
Message Wait Retrieval
Operator Access
Paging, All Call
Paging, Zones 2-8
INTERCOM + *3 +
extension number
#00
INTERCOM +
INTERCOM +
INTERCOM +
INTERCOM +
Park Orbit Retrieve
INTERCOM +
Personal Ringing Tones
910
to
77
78
#+
999
*+
910 to 999
INTERCOM +
**4 + tone
1 to 8 )
INTERCOM +
code (
Redial Last Dialed Number
to
0
70
71
Paging, Meet-Me
Park Orbit Send
INTERCOM + #3 +
extension number
#
Single Line Proprietary Telephone Station User’s Guide
47
Feature Access Codes
GCA70-251
Feature
Enable Code
Disable Code
1,2,3,4,
5 , 6 , 7 , 8 , 9 , or
0.
Keypad
Speed Dial, Station
Speed Dial, System
*100
Speed Dial, Programming
to
INTERCOM +
*599
**1
INTERCOM + *2
Voice-Announce Block
INTERCOM +
#2
NOTE: The dialing codes provided in this quick reference guide are default
values. Your system installer has the ability to renumber these codes.
The following table details several unique dialing codes that are only applicable to
single line proprietary and industry-standard telephones.
Feature
48
Enable Code
Pick Up Last Line
*08
Broker’s Call
*07
Speed Dial Access Code
*01
Saved Number Redial
*06
Dial Saved Number
*09
TAP Dialing Code
##
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
B
Glossary
Glossary
A
Account Code
A group of numbers, up to 16 digits in length, entered by station users during incoming or
outgoing calls; the system uses account codes to identify the calls by category, or special
grouping, for call accounting purposes.
All-Call Paging
Paging through the intercoms of all stations in the system.
Assist Button
A button that you can program that will let you send a message requesting assistance to the LCD
of another telephone.
Attendant
Also known as the operator; typically, the first person to answer incoming calls and responsible
for directing calls to the proper person or department.
Automatic Callback
System will ring a calling telephone when a busy called telephone becomes idle.
Automatic Dialing (or Autodialing)
Using programmable buttons to store numbers for one- or two-button dialing.
Automatic Redialing
Turning on a program that automatically redials the last number dialed once a minute for 10
minutes.
Automatic Route Selection (ARS)
ARS allows the system to automatically select the least costly line group available to a station to
route a call. The system modifies the dialed number, if needed, to match the selected line group.
ARS makes routing decisions (which lines to route a call over, if and how to modify a number,
and costing information) based entirely upon the programming of the system.
Automatic Station Relocation
Process by which the system automatically recognizes particular stations if they are relocated to
a different station port; the same class of service and station features are provided the station at
the new port.
Single Line Proprietary Telephone Station User’s Guide
49
Glossary
GCA70-251
B
Block Programming
To eliminate the need to program each station individually, programmers can assign features or
functions to groups of stations.
Button Query
Feature which allows users to display the functions of programmable buttons on LCD telephones.
C
Call Forward
Designating another telephone to receive intercom calls normally directed to the user’s
telephone.
Call Forward Outside System (CFOS)
Allows station users to forward incoming or transferred line calls to telephone numbers outside
the system.
Call Park
Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any
telephone.
Call Pick-Up
Answering a call at one telephone when it is ringing at another telephone.
Call Transfer
Transferring a call from one station to another. The transfer can be screened, i.e., you find out
who is calling and announce them to the party being called; or unscreened, i.e., you transfer the
call without identifying the calling party to the called party.
Caller ID
Allows station users to view the originating line number of incoming calls before they are
answered.
Camp On
Process that allows a user to wait for a busy or idle line to become available and immediately be
called back by the system; also allows users to send a tone to busy telephone to notify the station
that a call is waiting.
Central Message Desk
A station that has been assigned to control message waiting lights and deliver messages to other
stations in the system.
Class Of Service (COS) Programming
Customized programming of your system by the installer that establishes the basic operating
parameters of the system and individual stations.
50
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Glossary
D
Data Interface Unit (DIU)
This optional unit provides connections for your standard multiline digital telephone and
Industry Standard Telephone (IST) device such as a FAX machine or answering machine.
Departmental Station Operation
The operation of stations that are organized into departments.
Dial By Name
This feature allows users to employ any two-line display, LCD speakerphone and its interactive
buttons to search through an index of names, locate a desired station name or system speed dial
name, and automatically call the located item.
Digital Voice Announcing (DVA)
The DVA is a line-powered device that provides voice prompts for auto-attendant and transfer, or
you can use it to enhance the operation of DISA and Tracker.
Direct Inward System Access (DISA)
An enhancement option that allows outside callers to directly call a station or access certain
internal system features, including all line groups and ARS. To prevent fraudulent access and
unauthorized use, the caller must use an authorization code and system access code to gain access
to outside lines as well as many of the advanced telephone features.
Direct Inward Station Dialing (DISD or DID)
This feature allows an outside party to call an intercom station directly without an attendant’s
assistance.
Direct Station Selection/Busy Lamp Field (DSS/BLF)
Programmable buttons which allow the user one button to place intercom calls to other stations
within your system; the button is sometimes referred to as a DSS button. Busy lamp field or BLF
is a term for a light that identifies current call status of DSS station. See telephone layout
drawings in Chapter 1 for location.
Do Not Disturb
A mode that disables incoming call ringing and intercom calling.
Dual Tone Multiple Frequency (DTMF)
The tones made by your telephone when you dial.
DXP, DXP Plus, FXS and FXT
Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communication
Systems so named because the programmed function codes of these systems are interchangeable.
Dynamic Line Button
System temporarily assigns a normally unassigned line to an idle line button for certain call
handling operations.
Single Line Proprietary Telephone Station User’s Guide
51
Glossary
GCA70-251
E
E&M Tie Lines
In telephony, a separate pair of leads to your station which are used by system operators for
signaling and supervisory purposes.
Exclusive Hold
Only the telephone placing the call on hold can retrieve it.
Executive Override Breaking into a conversation at a busy called telephone. This intrusion is
announced by several quick tone bursts over the conversation.
H
Handsfree Answer Inhibit
A telephone can be set to block voice calls sent to it over the speaker.
Hookflash
Action that occurs when the TAP button is pressed. Needed for activating host system features.
Hookswitch
The switch on a telephone which, when depressed manually or by the handset, disconnects a call.
I
IMIST
Module which allows the connection of an external device to a Comdial digital telephone.
Industry Standard Telephone (IST)
Analog telephone with only a basic 12 button keypad and no advanced features
Intercom
An internal communication system that allows you to dial another station at your office or
location without connecting to the outside telephone system.
K
Keypad
Buttons 0 through
9,*
and
#
used for dialing.
L
Last Number Redialing
Automatically dialing the last number dialed.
52
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Glossary
LCD
Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models.
Line Groups
Programmers assemble and program outside lines into distinct line groups which users must dial
a certain code to access.
Line Queuing
When several telephones share a line and that line is busy, a user can dial a code and hang up to
wait for the line to become idle. When the line becomes idle, the user’s telephone will ring.
M
Meet-Me Answer Page
Any user can dial a code in response to an all-call or zone page and be connected to the paging
party in a private conversation.
Messaging
Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a
message on the display of a telephone that gives information on your status.
Mute
A fixed feature button that keeps a distant party from hearing your conversation. This button also
lets you adjust the telephone display contrast from light to dark.
N
Night Transfer
Transferring incoming calls to a particular station(s) for off-hour answering.
O
Operator Station
Also known as the attendant station, this system station is programmed to ring when users dial
the operator; usually considered the central message desk of the system although multiple
attendant stations are possible
P
Paging
This feature allows station users to dial-up customer provided loudspeaker paging equipment
and page over externally placed loudspeakers and determines what paging zones, if any, a station
can page over.
Prime Line
Aline designated to a particular telephone and automatically selected when the handset is lifted.
Single Line Proprietary Telephone Station User’s Guide
53
Glossary
GCA70-251
Privacy
Line feature, assigned by the programmer, to allow only one station to access a line at any time;
no other station has access to the line unless the user makes it available through conferencing.
Programmable Buttons Each telephone or station has buttons that can be user-programmed for
autodialing numbers or feature codes, or other special purpose dialing requirements.
Pulse/Tone Switching
Changing from pulse/rotary dial signals to tone/DTMF signals.
Q
Queue
Method by which a station user waits for an available line by dialing a code and waiting for the
system to call back.
R
Response Messaging
Responding non-verbally to a calling station by pressing a programmed button that sends a
message to the calling station’s display.
Ringing Line Preference
An automatic connection to any outside line ringing at the station when the station handset is
taken off-hook.
Ringing Tones, Personal
A telephone can be arranged to ring in one of six distinctive tones.
S
Saved Number Redialing
Saving a last manually dialed number for later autodialing.
Screened Call Transfer
Allows users to first announce and then transfer both line and intercom calls from one station or
group to another.
Service Observing
Class of service programming option allows users to enter an in-progress call in an unannounced
muted mode to monitor the call.
Speed Dialing
Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed
by only one specific user) or system calls (numbers used and accessed by anyone in the system).
54
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Glossary
Station
A single system telephone with an individual identity and feature set assigned by the
programmer.
Station Message Detail Accounting (SMDA)
Station message detail accounting provides a record of the incoming and outgoing calls handled
by the system on selected lines. This record provides information for accounting and traffic
analysis studies.
Subdued Off-Hook Voice Announce (SOHVA)
A private announcement that can be made to a busy party which they hear through the receiver of
their handset.
System Alarm Reporting
Allows you to view (through the LCD telephone screen) the various system alarms and the
stations with which those alarms are associated.
System Speed Dial
System speed dialing provides system users with a repertory of up to 500 numbers that they can
dial from any telephone in the system. The installer or the attendant is responsible for storing the
system speed dial numbers.
T
TAP (Flash/Recall)
Depending on your system’s programming, this button gives you a fresh dial tone or activates a
hookflash.
Toll Restriction
Class of service feature by which the system allows or denies outgoing calls to selected users
over selected lines.
Tone Call
A ringing intercom call.
Tracker Pager
The Tracker optional pager system allows you to send and receive messages to Tracker pagers
assigned to station extension numbers.
TRNS/CNF
A fixed feature button that allows you to transfer outside calls and set up conference calls.
U
Unscreened Call Transfer
Allows users to transfer line or intercom calls from one station or group to another without first
announcing them.
Single Line Proprietary Telephone Station User’s Guide
55
Glossary
GCA70-251
Unsupervised Conference
After a establishing a conference between two outside parties, the originator drops out leaving a
line to line unsupervised connection with the remaining parties.
V
Voice call
A verbal intercom call.
Voice Announce Blocking (VAB)
A telephone can be set to block voice calls sent to it over the speaker.
Z
Zone Paging
Paging through the intercoms of some stations or departments in the system.
56
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
C
Feature Networking Support
Feature Networking Support
The table below shows all the features available on Set 15A. It identifies whether
each feature is for a local stand-alone system or a system-to-system network.
System-to-system networking connects several DXP, DXP Plus, FXS and FXT
systems together in an arrangement that allows unified communications through
the system. Also provided is information on which features Comdial provides
remote networking support too.
Feature Name
Type
Originating/
Terminating/Both
Abandoned Hold Release
Terminating
Account Code
Both
Alarms
A-lead
Alternate Attendant
Terminating
ANI (passed across the
network but must be
Terminating
enabled per node)
ANI DNIS (passed across
the network but must be
Originating
enabled per node)
ANS Detect
Originating
ARS
Both
Attendant Programing
Authorization Code
N/A
Both
Originating
Auto Hold
Terminating
Auto Pause
Terminating
Auto Redial
Originating
Remote
Networking
Support
Feature
Parameters
Across
Network
Across
None
Network
Local
Local
Comdial
Local
Local
Comdial/QSIG (display
telephones)
Local
Comdial/QSIG (display
telephones)
Across
Comdial
Network
Across
Comdial
Network
None
Local
Comdial
Local
None
Local
Across
None
Network
Across
None
Network
Across
None
Network
Program Feature
None
Single Line Proprietary Telephone Station User’s Guide
Node/COS
Node
Node
Node
Node
Node
Node
Node
Node
Node
Node
Node
Node
57
Feature Networking Support
Feature Name
Type
Originating/
Terminating/Both
Aux Line
Aux Ring
Block Program
Button, Programable
Both
Call Costing
Originating
Call Divert
Call Forward Default
Forward
Call Forward All
Immediate
Terminating
Terminating
Terminating
Call Forward All RNA
Terminating
Call Pickup Directed
Terminating
Call Pickup Group
Terminating
Call Time
Originating
Call Transfer
Both
Call Waiting Tone
Camp On
CFOS
Clock Set
Terminating
Terminating
Both
Conference
Both
COS
Day Night Class of
Service
Delay Hot Line
Dist Ring
Dial by Name
58
GCA70-251
Remote
Networking
Support
Feature
Parameters
Across
Network
Local
Across
Network
Across
Network
Comdial
(with
limitations)
Across
Network
None
(with
limitations)
Comdial
Local
Across
Comdial
Network
Across
Comdial
Network
Across
Comdial
Network
Across
Comdial
Network
None
Local
Across
None
Network
Across
Comdial
Network
None
Local
None
Local
None
Local
Local
Across
Network
Comdial/QSIG
(with
limitations)
Local
Program Feature
Node
Node
Incoming DID Node
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node
Station
Node
Both
Comdial
Local
Node
Terminating
Terminating
Originating
None
None
None
Local
Local
Local
Node/Station
Node/Station
Node/Station
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Feature Name
Directed Station Hold
Disable Station
Feature Networking Support
Type
Originating/
Terminating/Both
Both
Disconnect Notification
Both
DND/inhibit/override
DNIS (passed across the
Network but must be
enabled per node)
Terminating
Both
DSS/BLF
Both
DTMF Signaling
Both
Enhanced Night Mode
Terminating
Enhanced Ringing
Terminating
Executive Override
Extended DTMF
Feature Numbering
Both
Group Listen
Terminating
Hands Free
Both
Hold
Terminating
Hunt Group (can access
Hunt group across
Network but members
must be local to each
other)
Hunt List
Idle Line
Incoming Call Routing
Intercom Numbering
Intercom Speed Dial Last
Number Dialed
LCD Contrast
Remote
Networking
Support
None
Feature
Parameters
Local
Local
Across
None
Network
Comdial/QSIG Local
Local
Comdial
(display
phones)
Across
Network
Comdial
(with
limitations)
Across
None
Network
Across
None
Network
Across
None
Network
None
Local
Across
None
Network
Across
None
Network
Across
Comdial/QSIG
Network
Terminating
Comdial
Terminating
Both
None
None
Both
Comdial
Originating
None
Both
None
Single Line Proprietary Telephone Station User’s Guide
Across
Network
Local
Local
Across
Network
Local
Across
Network
Local
Station Only
Program Feature
Node/Station
Node/Station
Node
Node
Node/Station
Node
Node
Node
Node/Station
Node/Station
Node/Station
Node
Node/Station
Node
Node
Node
Node/Station
Node/Station
59
Feature Networking Support
GCA70-251
LCD Messaging
Type
Originating/
Terminating/Both
Both
Line Group
Both
Line Monitoring
Both
Line Names
Both
Line Queue
Lock
Location Codes
Mark
Message Deposit
Both
Both
Both
Both
Both
Message Waiting
Terminating
Music, Background
Music, On Hold
Both
Both
Mute
Both
Operator/Network
Both
Operator/Node
Page
Park Orbit
Both
Both
Terminating
Personal Ring Tone
Terminating
Prime Line
Privacy
Pulse Set On
Query (button)
Queue
Originating
Terminating
Originating
Originating
Terminating
Quick Transfer
Terminating
Feature Name
Recall Call Forward
Recall Timing (Hunt
Group)
60
Terminating
Remote
Networking
Support
None
Feature
Parameters
Local
Local or
None
Network
Channels
Comdial
Local
Across
Comdial/QSIG
Network
None
None
Local
None
Local
None
Local
Comdial
Local
Across
Comdial
Network
None
Local
None
Local
Across
None
Network
Across
Comdial
Network
Comdial
Local
None
Local
None
Local
Local
None
Station Only
None
Local
None
Local
None
Local
None
Local
Comdial
Local
Across
Network
Comdial
(with
limitations)
Across
Network
(with
limitations)
Across
Comdial/QSIG
Network
Program Feature
Node
Node
Node
Node
Node/Station
Node
Node/Station
Node/Station
Node/Station
Node/Station
Hub
Node
Node
Node
Node/Station
Node/Station
Node/Station
Node
Node/Station
Node/Station
Node/COS
Node/Station
Node
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Feature Name
Feature Networking Support
Type
Originating/
Terminating/Both
Record
Both
Response Message
Ring Monitoring
Serial Transfer
Service Observe
Both
Terminating
Terminating
Originating
Shift for Speed Dials
Both
Silent for Ringing
SLPS—Brokers Mode
SLPS—Dial Saved
Number
SLPS—Pick Up Last
Line
Both
Both
Originating
Terminating
SLPS—Save Number
Originating
SLPS—TAP
Both
SMDA/SMDR
Both
Softkey
Both
SOHVA
SOHVA Service Observe
Terminating
Originating
Dial
Originating
System Speed Dial
Both
Station Monitoring
(DSS/BLF)
Both
Station Names
Both
Station State Query
Originating
Subdue Ringing
Terminating
Remote
Networking
Support
Feature
Parameters
Across
Network
None
Local
Comdial
Local
Comdial/QSIG Local
None
Local
Across
None
Network
None
Local
None
Local
Across
None
Network
Across
None
Network
Across
None
Network
Across
None
Network
Across
Network
Comdial
(with
limitations)
Across
Network
Comdial
(with
limitations)
Comdial
Local
None
Local
Across
None
Network
Across
None
Network
Across
Network
Comdial
(with
limitations)
Across
None
Network
Across
Comdial
Network
Comdial
Local
Comdial
Single Line Proprietary Telephone Station User’s Guide
Program Feature
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node
Node/Station
Node/Station
Node/Station
Node
Hub only
Node/Station
Node/Station
Node/Station
61
Feature Networking Support
Feature Name
GCA70-251
Type
Originating/
Terminating/Both
Both
Both
System Manager Prog
System Parameters
TAFAS (line answer from
Both
any station)
Remote
Networking
Support
None
None
Local
Local
Node
None
Local
Node/Station
Toll Restriction
Both
None
Tracker
Both
Comdial
Transfer to Voice Mail
Both
Comdial
Trunk to Trunk Transfer
Both
Comdial
Voice Announce Block
Terminating
Comdial
Serial WP Integration
VVP
62
Feature
Parameters
Across
Network
Local
Across
Network
Across
Network
Across
Network
Across
Network
Across
Network
Program Feature
Node/COS
Node/Station
Node/Station
Hub and VM
Hub and VM
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
Index
Index
A
Account Codes
entering for incoming calls, 38
entering for outgoing calls, 38
forced verification of, 38
All-Call Paging, 30
Answering Calls
intercom calls, 7
outside calls, 7
Automatic Dialing, 14
See Also Speed Dialing
Automatic Set Relocation, 44
B
Busy Lamp Field (BLF) Light
lighting with station to station messaging, 34
Button Locations, 5, 6
Call Pick-Up
answering calls at night, 19
answering for any station (directed), 10
answering within a group, 10
Call Waiting
See Camping On, busy station
Calling
automatic dialing, 14
dialing intercom numbers (tone-first), 14
dialing intercom numbers (voice-first), 14
dialing outside numbers, 13
selecting a line, 37
Camping On
awaiting answer from busy station, 16
awaiting recall from a busy station, 15
awaiting recall from a DND station, 15
awaiting recall from idle station, 16
CFOS
See Call Forward Outside System
Conferencing
creating, 20
creating unsupervised conferences, 21
maximum number of parties, 20
C
Call Forward
See Forwarding Calls
Call Forward Outside System, 24
Call Parking
See Parking Calls
D
Dialing
See Calling
Directed Station Hold, 9
Single Line Proprietary Telephone Station User’s Guide
63
Index
GCA70-251
Do Not Disturb
enabling/disabling operation, 39
function, 39
Dynamic Save Button, 18
I
Intercom Button
functions, 4
location, 5, 6
meaning of associated light, 6
E
Exclusive Hold, 8
L
F
Flash Button
See TAP Button
Forwarding Calls, 22
Call Forward Outside System (CFOS), 24
handling ring no answer calls, 22
redirecting all calls, 22
redirecting personal calls, 22
H
Handset, setting volume, 42
Hold Button
functions, 4
location, 5, 6
meaning of associated light, 6
Holding Calls
basic instructions, 8
using directed hold, 9
using exclusive hold, 8
Hot Transfer, 26
See Also Transferring Calls
64
Last Number Redial, 18
LCD Messages
Default message table, 32
selecting from default messages, 31
sending, 31
Lights, Display, 6
Line Access From Any Station, 11
Line Groups, 37
queuing for an open line, 19
selecting when speed dialing, 36
M
Making Calls
See Calling
Meet-Me Answer Page, 30
Message Button
location, 5
Message Waiting Light
location, 5, 6
receiving messages using, 34
Mute, 43
Mute Button
location, 5
Single Line Proprietary Telephone Station User’s Guide
GCA70-251
N
Night Transfer of Ringing, 11
P
Paging
all-call, 30
codes, 30
sending a Meet-Me page, 30
sending a page, 30
See Also Tracker Paging System
Parking Calls, 28
handling park recalls, 28
orbit codes, 28
Q
Queuing, 19
Quick Transfer, 26
See Also Transferring Calls
R
Redialing
last number dialed, 18
Reminder Alert, setting, 36
Ringer
selecting a personal tone, 2
setting the volume, 42
turning off, 42
Index
S
Speed Dialing
general description of, 35
storing numbers, 35
Subdued Off-Hook Voice Announcement
(SOHVA)
blocking all SOHVAs, 12
handling incoming SOHVAs, 12
T
TAP Button
function, 4
location, 5, 6
Tracker Paging System, 40
Transfer/Conference Button
function, 4
location, 5, 6
Transferring Calls
making a Hot Transfer, 26
screened transfers, 25
unscreened transfers, 25
using quick transfer, 26
TRNS/CNF
See Transfer/Conference Button
U
Unsupervised Conferences, 21
V
Volume Control
initial settings, 42
Single Line Proprietary Telephone Station User’s Guide
65
Index
VOLUME DOWN Button
function, 42
location, 5
VOLUME UP Button
function, 42
location, 5
66
GCA70-251
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Zone Paging, 30
Single Line Proprietary Telephone Station User’s Guide
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of
its customers and service personnel. The information
in this manual is subject to change without notice.
While every effort has been made to eliminate errors,
the Company disclaims liability for any difficulties
arising from the interpretation of the information
contained herein.
The information contained herein does not purport to
cover all details or variations in equipment or to
provide for every possible contingency to be met in
connection with installation, operation, or maintenance. Should further information be desired, or
should particular problems arise which are not
covered sufficiently for the purchaser’s purposes,
contact Comdial, Inside Sales Department, P.O. Box
7266, Charlottesville, Virginia 22906.
Comdial® strives to design the features in our communications systems to be fully interactive with one another.
However, this is not always possible, as the combinations of
accessories and features are too varied and extensive to
insure total feature compatibility. Accordingly, some
features identified in this publication will not operate if
some other feature is activated.
Comdial® disclaims all liability relating to feature
non-compatibility or associated in any way with problems
which may be encountered by incompatible features.
Notwithstanding anything contained in this publication to
the contrary, Comdial makes no representation herein as to
the compatibility of features.
CCB (15B)
GCA70-251.09 05/00
Printed in U.S.A.