VoIP Intercom and Cisco Call Manager Server Setup Guide

VoIP Intercom
and Cisco Call Manager
Server Setup Guide
CyberData Corporation • 2555 Garden Road • Monterey, CA • 93940 • T:831-373-2601 • F: 831-373-4193
www.CyberData.net
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1.0 Setup Diagram
Figure 1-1 is a setup diagram for a single VoIP Intercom configuration. In this configuration, the
Intercom acts as a standalone SIP telephony device.
Figure 1-1. Setup Diagram
Cisco IP Phone
IP Address:___________________
Cisco Call Manager
IP Address:___________________
CyberData VoIP Intercom
IP Address:___________________
NetGear EtherFast FS108P 10/100 8-port Pro-Safe Switch with PoE
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2.0 Host PC Environment
Table 2-1. Host PC Environment Details
Description
Hardware Type
Hardware Version
Software Type
Cisco Call Manager
Software Version
System Version 7.0.1.11000-2
3.0 Test Setup Equipment
Table 3-1. Test Setup Equipment
Equipment
Model
Cisco IP Phone
7940
Version
Notes:
CyberData VoIP Intercom
010935
4.01
N/A
N/A
Notes:
Linksys EtherFast 10/100 8-port Workgroup Hub
Notes:
Notes:
Notes:
Notes:
Notes:
Notes:
Notes:
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4.0 Setup Procedure
4.1 Setup Procedure Overview
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Section 4.3, "Verify In Cisco Call Manager that the IP Voice Media Streaming Application is
Activated"
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Section 4.4, "Obtain the MAC Address from the CyberData Device to be Added to the System"
●
Section 4.5, "Setup a New User in Cisco Call Manager"
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Section 4.6, "Set Up a New Phone Device in Cisco Call Manager"
●
Section 4.7, "Create a New Directory Number (DN) and Associate it with the New Phone
Device"
●
Section 4.8, "Associate the Phone Device and Directory Number with the New User"
●
Section 4.9, "Setup CyberData Device Parameters"
4.2 Setup Procedure Overview Diagram
Section 4.3, "Verify In
Cisco Call Manager that
the IP Voice Media
Streaming Application is
Activated"
Section 4.4, "Obtain the
MAC Address from the
CyberData Device to be
Added to the System"
Section 4.5, "Setup a New
User in Cisco Call
Manager"
Section 4.8, "Associate
the Phone Device and
Directory Number with the
New User"
Section 4.7, "Create a
New Directory Number
(DN) and Associate it with
the New Phone Device"
Section 4.6, "Set Up a
New Phone Device in
Cisco Call Manager"
Section 4.9, "Setup
CyberData Device
Parameters"
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4.3 Verify In Cisco Call Manager that the IP Voice Media
Streaming Application is Activated
To verify In Cisco Call Manager that the IP Voice Media Streaming Application is activated,
1. Log in to Cisco Call Manager and you will see the screen in Figure 4-2.
2. Click on the Navigation drop-down menu and select Cisco Unified Serviceability.
3. Click on the Go button.
Figure 4-2. Main Page
Navigation Drop-down menu
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4. On the Cisco Unified Serviceability page, select the Tools menu and select Service Activation.
Figure 4-3. Cisco Unified Serviceability Page
Tools menu (select Service Activation)
5. Scroll down and see if the Activation Status of the Cisco IP Voice Media Streaming App is
Activated. If the Activation Status does not display the word Activated, then click on the
checkbox next to the Cisco IP Voice Media Streaming App service name to activate it.
Figure 4-4. Cisco IP Voice Media Streaming App
Cisco IP Voice Media Streaming App
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6. Scroll down and click on the Save button at the bottom of the page.
Figure 4-5. Save Button on the Cisco Unified Serviceability Page
Save button
7. Scroll up and click on the Navigation drop-down menu. Select Cisco Unified CM
Administration.
Figure 4-6. Navigation Menu
Navigation menu (select Cisco Unified CM Administration)
8. Click on the Go button.
Note
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You only need to complete Step 1 through Step 8 once for all CyberData devices.
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4.4 Obtain the MAC Address from the CyberData Device
to be Added to the System
In order to complete some of the steps in this procedure, you will first need to get the Mac Address
from the CyberData Home Page.
To obtain the MAC address from the CyberData Device to be added to the system,
1. Log into the CyberData Home Page (Figure 4-7) by pointing your browser to the device’s IP
address.
Note
For the initial configuration of the device, refer to the VoIP Intercom Operation Guide
pdf which can be found at the VoIP Intercom product page at:
http://www.cyberdata.net/support/voip/index.html
Note
You may also download CyberData’s VoIP Discovery Utility program which allows you
to easily find and configure the default web address of the CyberData VoIP products.
CyberData’s VoIP Discovery Utility program is available at the following web address:
http://www.cyberdata.net/support/voip/discovery_utility.html
2. When prompted, enter the following Web Access Username and Web Access Password to
access the CyberData Home Page (Figure 4-7):
Default Login:
Web Access Username: admin
Web Access Password: admin
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3. Go to the CyberData Home Page (Figure 4-7) and write down the Mac Address number from it.
Note
You will need this Mac Address number to complete some steps later in this procedure
that will ask for a MAC Address number.
Figure 4-7. CyberData Home Page
000000
Mac Address number
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4.5 Setup a New User in Cisco Call Manager
To setup a new user in Cisco Call Manager,
1. Go to the Cisco Unified CM Administration page. On the Cisco Unified CM Administration
page, go to the User Management menu and select End User. This will take you to the Find and
List Users page.
Figure 4-8. User Management Menu
User Management menu (select End User)
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2. On the Find and List Users page, click on Add New (Figure 4-9). This will take you to the End
User Configuration page.
Figure 4-9. Find and List Users Page
Add New
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3. On the End User Configuration page (Figure 4-10), complete the following steps:
•
Type a user ID into the User ID field.
Note
•
Write this User ID down. You will need this User ID to complete some steps later in this
procedure.
Type a name into the Last name field.
Note
The User ID field and the Last name field have an asterisk next to them because they are
the only two fields that you need to complete on this page. On the Cisco Call Manager
pages, only the fields with an asterisk will require input from you.
Figure 4-10. End User Configuration Page
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Last name
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User ID
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4. Scroll down and click Save at the bottom of the page. After a few seconds you will see the
screen shown in Figure 4-11. The screen Status will now say Add Successful.
Figure 4-11. End User Configuration Page
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Add successful
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4.6 Set Up a New Phone Device in Cisco Call Manager
To set up a new phone device in Cisco Call Manager,
1. Go to the Device menu and select Phone. This will take you to the Find and List Phones menu.
Figure 4-12. Cisco8
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Device menu (select Phone)
2. In the Find and List Phones menu, click on Add New. This will take you to the Add a New
Phone page.
Figure 4-13. Find and List Phones Menu
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Add New
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3. On the Add a New Phone page go to the Phone Type drop-down menu, and select Third Party
SIP Device (Basic).
Figure 4-14. Phone Configuration Page
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Next button
Phone Type drop-down menu
4. Click Next. This will take you to the Phone Configuration page.
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For a summary of all of the settings that are necessary for the Phone Configuration page
(Figure 4-15 through Figure 4-17), see Table 4-1.
For a step-by-step description of the settings that are necessary for the Phone Configuration page, go
to Step 5.
Note
On the Phone Configuration page, you will see that all of the parameters listed in
Table 4-1 have an asterisk next to them because they are the only parameters that
require your input on the Phone Configuration page.
Table 4-1. Phone Configuration Page Settings
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Phone Device Parameter
Selected Setting
Mac Address field
Type the number that you wrote down from the
Mac Address field of the CyberData Home Page
(Figure 4-7).
Description field
Type any kind of description that you want. In Figure
4-15, the name Speaker 3 was typed into the
Description field.
Device Pool drop-down menu
Select Default.
Phone Button Template drop-down menu
Select Third party SIP Device (Basic).
Owner User ID drop-down menu
Select the name that you typed into the Description
field in Step 3 of Section 4.5, "Setup a New User in
Cisco Call Manager".
Device Security Profile drop-down menu
Select Third-Party SIP Device Basic-Standard SIP
Non-secure Profile.
SIP Profile drop-down menu
Select Standard SIP Profile.
Digest User drop-down menu
Select the name that you typed into the Description
field in Step 3 of Section 4.5, "Setup a New User in
Cisco Call Manager".
Media Termination Point Required box
Make sure that the Media Termination Point
Required box is checked.
Save button on the bottom of the page
Click the Save button on the bottom of the page only
after you have finished configuring all of the settings
on the Phone Configuration page.
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5. On the Phone Configuration page (Figure 4-15), get the number that you wrote down from the
Mac Address field of the CyberData Home Page (Figure 4-7), and type it into the Mac Address
field.
Figure 4-15. Phone Configuration Page
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Phone Button Template
Device Pool
Description
Mac Address
6. In the Description field, type any kind of description that you want.
Note
In Figure 4-15, the name Speaker 3 was typed into the Description field.
7. In the Device Pool drop-down menu, select Default.
8. In the Phone Button Template drop-down menu, select Third party SIP Device (Basic).
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9. Scroll down to the Owner User ID drop-down menu (Figure 4-16). Select the name that you
typed into the Description field in Step 3 of Section 4.5, "Setup a New User in Cisco Call
Manager".
Figure 4-16. Phone Configuration Page
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Owner User ID
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10. Scroll down to the Device Security Profile drop-down menu (Figure 4-17), and select ThirdParty SIP Device Basic-Standard SIP Non-secure Profile.
Figure 4-17. Phone Configuration Page
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Save button
Media Termination Point Required
Digest User
SIP Profile
Device Security Profile
11. In the SIP Profile drop-down menu, select Standard SIP Profile.
12. In the Digest User drop-down menu, select the name that you typed into the Description field
in Select the name that you typed into the Description field in Step 3 of Section 4.5, "Setup a
New User in Cisco Call Manager".
13. Click to check the box next to Media Termination Point Required.
14. Click on the Save button at the bottom of the page. Wait for the page to refresh and you will see
the following popup window that says Click on the Reset Phone Button to have the changes take
effect. Click on the OK button.
Figure 4-18. Click on the Reset Phone Button Dialog Window
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15. After the page takes a minute to process, you will see the Phone Configuration page again.
Scroll down to the bottom of the page and press the Reset button.
16. A new Device Reset window appears (Figure 4-19). Click on the Reset button in the window,
and then click on the Close button.
Figure 4-19. Device Reset Window
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Reset
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17. After the reset is complete, you will see the page shown in Figure 4-20. The Status section on the
page will say Add Successful.
Figure 4-20. Association Information Section
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Add Successful
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4.7 Create a New Directory Number (DN) and Associate
it with the New Phone Device
To create a new directory number (DN) and associate it with the new phone device,
1. Underneath the Modify Button Items button, click on Line(1) - Add a new DN.
Figure 4-21. Add a New Directory Number (DN)
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Association Information section
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2. In the Directory Number field, type an extension number that is within the range of extensions
that you have set up.
Note
Write this directory number down. You will need this directory number in order to
complete some steps later in this procedure.
Note
In Figure 4-22, the number 1600 was typed into the Directory Number field.
Figure 4-22. Directory Number Configuration Page
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Directory Number
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3. Scroll down and click on the Save button on the bottom of the page.
Figure 4-23. Directory Number Configuration Page
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Save button
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User Management menu (select Find)
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4.8 Associate the Phone Device and Directory Number
with the New User
To associate the phone device and directory number with the new user,
1. On the Directory Number Configuration page, go to the User Management menu and select
End User.
2. Click on Find.
Figure 4-24. Directory Number Configuration Page
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Save button
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User Management menu (select Find)
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3. On the Find and List Users page, click on the Find button.
Figure 4-25. Find and List Users Page
Find button
4. All of the existing users will be listed in the User ID column.
Figure 4-26. Cisco19
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User name typed into the Description field
All existing users in the User ID column
5. Click on the User ID that has the name of the user that you typed into the Description field in
Step 3 of Section 4.5, "Setup a New User in Cisco Call Manager". This action will take you to the
End User Configuration page.
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6. On the End User Configuration page that appears, click on the Device Association button. This
will take you to the User Device Association page.
Figure 4-27. End User Configuration
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Device Association button
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7. On the User Device Association page, click on the Find button.
8. Find the device by the mac address, and click on the check box next to it.
9. Click on Save Selected/Changes button.
Figure 4-28. User Device Association Page
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Check box next to the
device by the mac address
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Save Selected/Changes button
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Find button
Related Links drop-down menu
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10. Go to the Related Links drop-down menu. Select Back to User and click on the Go button. This
will take you back to the End User Configuration page.
11. On the End User Configuration page, look at the Device Associations section and the
Controlled Devices window to verify that the Cisco identifier for the device is now attached to
the user.
Figure 4-29. End User Configuration Page
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Cisco identifier attached to the user
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12. Scroll down the End User Configuration page. In the Directory Number Associations section,
click on the Primary Extension drop-down menu and select the extension number you chose in
Step 2.
Note
In Figure 4-30, the number 1600 was selected for the primary extension.
Figure 4-30. End User Configuration Page
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Primary Extension drop-down menu
13. Scroll down to the bottom of the page and click on Save button.
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4.9 Setup CyberData Device Parameters
To setup CyberData device parameters,
1. To register the Intercom, you will need to enter the information from Cisco Call Manager section
into the Intercom by logging into the Cyberdata Home Page.
Log into the Cyberdata Home Page (Figure 4-31) by pointing your browser to the Intercom’s IP
address.
Figure 4-31. CyberData Home Page
000000
SIP Setup button
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For the initial configuration of the Intercom, refer to the VoIP Intercom Operation Guide which
can be found at the following web address:
http://www.cyberdata.net/support/voip/intercom.html
Note
You may also download CyberData’s VoIP Discovery Utility program which allows you
to easily find and configure the default web address of the CyberData VoIP products.
CyberData’s VoIP Discovery Utility program is available at the following web address:
http://www.cyberdata.net/support/voip/discovery_utility.html
2. Type the username and password to log into the Cyberdata Home Page.
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3. On the CyberData Home Page (Figure 4-31), click on the SIP Config button. This will take you
to the SIP Configuration page (Figure 4-32).
Figure 4-32. CyberData Intercom SIP Config Page
10.0.5.10
1600
Speaker 3
Password
120
409
Save Settings
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4. For a quick summary of all of the necessary settings on the SIP Setup page (Figure 4-32), see
Table 5-1. For a step-by-step description of the necessary settings, go to Step 5. If a setting
parameter is not listed in Table 5-1, then your input for that setting parameter is not required to
complete this procedure.
Table 5-1. SIP Setup Page Settings
SIP Setup Page Items
Setting
SIP Server field
Type the address of the Call Manager box.
SIP User ID field
Type the directory number that you wrote down in
Step 2 of Section 4.7, "Create a New Directory
Number (DN) and Associate it with the New Phone
Device".
Authenticate ID field
Type the Cisco User ID name that you typed into the
Description field in Step 3 of Section 4.5, "Setup a
New User in Cisco Call Manager".
Authenticate Password field
Type in a password.
NOTE: Be sure to type a password at the login prompt
or else the Intercom will not be registered after the
reboot in this procedure.
Register with a SIP Server field
Make sure that this box is checked.
Unregister on Reboot field
Make sure that this box is checked.
Re-registration interval (in seconds) field
Type 120.
Dial out Extension field
Type an extension number that you want the Intercom
to call.
Save button
Click on the Save button only after you have finished
configuring all of the settings on the SIP Setup page.
5. On the SIP Setup page (Figure 4-32), complete the following steps:
•
In the SIP Server field, type the address of the Call Manager box.
•
In the SIP User ID field, type the directory number that you wrote down in Step 2 of Section
4.7, "Create a New Directory Number (DN) and Associate it with the New Phone Device".
•
In the Authentication ID field, type the Cisco User ID name that you typed into the
Description field in Step 3 of Section 4.5, "Setup a New User in Cisco Call Manager".
•
In the Password field, type in a password.
•
For Register with a SIP Server, make sure that this box is checked.
•
For Unregister on Reboot, make sure that this box is checked.
•
In the Re-registration interval (in seconds) field, type 120.
•
In the Dial out Extension field, type an extension number that you want the Intercom to
call.
6. Click on the Save button.
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7. After clicking on the Save button, a reboot timer countdown will begin.
Figure 4-33. Intercom Reboot Timer
Rebooting, please wait... 00:04
8. To test the Intercom, complete the following steps:
•
Pick up any phone that is configured to the server system and call the Intercom’s extension
number.
•
When a connection is established (as indicated by a beep), speak into the phone and verify
that you can hear your voice through the Intercom.
•
Hang up the phone and press the Call Button on the Intercom.
•
When the phone rings, pick up the phone. Speak into the phone and verify that you can
hear your voice through the Intercom.
This step completes the procedure.
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