Yealink W52P & W52H Cordless IP Phone

Yealink W52P & W52H Cordless IP Phone
This guide will help you to
understand and operate your new IP Phone. Please print this guide and keep
it handy!
① Earpiece. Outputs audio during the earpiece call. ⑨ Redirect. Key transfers a call to another party.
⑩ Microphone. Picks up audio during earpiece and
② LCD Screen. Shows call information, handset
status icons, prompt messages and so on.
hands-free calls.
⑪ Mute Key. Toggles the Mute feature on or off.
⑫ Pound Key
 Enters the pound symbol.
 Locks or unlocks the handset keypad.
 Switches the input method.
⑬ On-hook Key/Power Key
 Press and hold to return to the idle screen in the
③ Soft Keys. Label automatically to identify
context-sensitive features.
④ Speakerphone Key
 Switches between the earpiece and
speakerphone modes.
 Answers an incoming call.
⑤ Headset Connector. Connects a headset.
⑥ Off-hook Key
 Answers an incoming call.
 Enters into the redial call list.
 Places a call.
⑦ Keypad. Provides the digits, letters, and special
characters in context-sensitive applications.
⑧ Star Key
 Enters the star symbol.
 Switches the silent mode on or off.
menu mode.
 Press and hold to turn the handset on or off when
the handset is idle.
 Cancels actions or end a call.
 Rejects an incoming call.
⑭ Message Key
 Indicates the new receiving voice mail or missed
call.
 Accesses the voice mail or missed call list.
 Indicates the handset is active during the firmware
upgrading process.
⑮ Arrow Keys





Scroll through the displaying information.
Move the cursor.
Adjust the ringer volume.
Act as shortcut keys.
Confirms actions or enter into the main menu.
For more information, call us at 1-877-638-2855 or visit http://www.bullseyetelecom.com/learning-center
Yealink W52P & W52H Cordless IP Phone
BASIC OPERATIONS
Turning Handset On
 Press and hold
Changing Your Ring Tone
until the LCD screen lights
up, OR
 Place the handset in the charger cradle. The
handset will be turned on automatically.
Turning Handset Off
 Press and hold
again to turn the handset
off.
 Press and hold
to lock/unlock the keypad.
Switching Silent Mode On/Off
 Press and hold
1. Press the OK key to enter the main menu, and
select Settings->Audio->Ring Tones->
3. Press or to select the desired ring tone.
2. Press or to highlight the Intercom Call
option or the desired line.
3. Press or to select the desired ring tone.
4. Press the Save soft key to accept the change.
Placing Calls
To place a call directly:
Enter the desired number when the handset is idle,
and press
to switch the silent mode
on/off.
HANDSET SETTINGS
Renaming the Handset
1. Press the OK key to enter the main menu, and
select Settings->Handset Name.
2. Edit the current value in the Rename field.
3. Press the Save soft key to accept the change.
Adjusting the Volume
 Press
or during a call to adjust the volume
of the ear piece.
or when the handset is idle to adjust
the ringer volume.
Adding a Directory Contact
1. Press the OK key to enter the main menu, and
select Directory.
3. Enter the desired values in the Name, Number
and Mobile fields.
2. Press the Options soft key, and select New
Contact.
4. Press the Save soft key to accept the change.
1. Press the OK key to enter the main menu, and
select Settings->Telephony->Speed Dial.
2. Press
or
to highlight the desired speed dial
key, and press the Assign soft key.
3. Press
or
to highlight the desired entry, and
press the OK soft key.
 If both the office number and mobile number
are stored, press
or
to highlight the
desired number, and press the OK soft key
again.
.
To place a call from the call history:
1. Press the History soft key, and select the desired
call history list.
2. Press
or to highlight the desired entry, and
press
.
To place a call from the redial number list:
1. Press
2. Press
Assigning a Speed Dial Number
.
To place a call from the local directory:
1. Press when the handset is idle.
2. Press or to highlight the desired entry, and
press
Locking/Unlocking Keypad
 Press
BASIC CALL FEATURES
press
when the handset is idle.
or to highlight the desired entry, and
.
To place a call using the speed dial key:
 Press and hold the speed dial key to place a call
to the number assigned to it.
Answering Calls
To answer a call, do one of the following:
 Press the Accept soft key.
 Press
.
 Press
.
For more information, call us at 1-877-638-2855 or visit http://www.bullseyetelecom.com/learning-center
Yealink W52P & W52H Cordless IP Phone
Ignoring & Rejecting Calls
Performing a Consultative Transfer
 To ignore an incoming call, press
an incoming call, press
. To reject
.
Ending Calls
 Press
.
Call Forwarding
Using Mute
 Press
1. Press the Options soft key during a call, and
select Transfer.
2. Enter and dial number you want to transfer the
call to and press Transfer.
3. When answered, announce the call and press the
Transfer soft key.
during a call to mute/unmute a call.
Placing a Call on Hold
 Press the Options soft key during a call, and
select Hold.
Resuming a Call
 If there is already a call on hold, press the
Resume soft key.
 If there are two calls on hold, press the Resume
soft key to resume the current call, then press the
Swap soft key to swap between the two calls.
Call Transferring
 You can transfer a call in the following ways:
Performing a Blind Transfer
1. Press the Options soft key during a call, and
select Blind Transfer.
2. Enter the number you want to transfer the call
to.
3. Press the Transfer soft key.
To enable the call forward feature on a specific
line:
1. Press the OK key to enter the main menu, and
select Call Features->Call Forward.
2. Press
or to highlight the desired line, and
press the OK soft key.
3. Press
or to highlight the desired
forwarding type, and press the OK soft key.
Always----Incoming calls are forwarded
immediately.
Busy----Incoming calls are forwarded when the
handset is busy.
No Answer----Incoming calls are forwarded if not
answered after a period of time.
4. Select Enabled from the Status field.
5. Enter the number you want to forward the
incoming calls to in the Target field.
6. Press or to select the desired ring time to wait
before forwarding (only for CFNA) in the After
Ring Time field.
7. Press the Save soft key to accept the change.
For more information, call us at 1-877-638-2855 or visit http://www.bullseyetelecom.com/learning-center
Yealink W52P & W52H Cordless IP Phone
Step 1: Enabling your Voicemail Box
Leaving Messages for Other Users
1. Using your IP-phone, dial *62.
2. Pick up the handset or press the speaker button.
During greeting:
3.
4.
5.
6.
7.
When asked for the passcode, enter 19992005 and then press #.
Enter a unique passcode then press #.
Enter the same unique passcode then press #.
At the main menu, press 3 to record your Personalized Name.
Press 1 to start recording. At the prompt, say your name and then press #.
Step 2: Recording your Outgoing Messages
1. Using your IP-phone, pick up the handset and dial *62.
2.
3.
4.
5.
6.
7.
8.
9.
Enter your passcode and then press #.
Press 1 to access your voicemail box.
Press 2 to create your Busy Greeting.
Press 1 to record. State out loud the message that will be heard when you are on the phone.
Press # when done.
Press 2 to listen to your recorded message. Press 1 to re-record. When finished, press *.
Press 3 to create your No Answer Greeting.
Press 1 to record. State out loud the message that will be heard when you are not able to answer
the phone. Press # when done.
Press 2 to listen to your recorded message. Press 1 to re-record. When finished, press *.
Accessing Your Voice Portal
You can access your personal voice portal using your own phone or another phone.
Using Your Phone
1. Using your IP-phone, pick up the handset and dial *62.
2. Enter your passcode and then press #. You will now be at the Voice Messaging Main Menu.
NOTE: Depending on the IP phone, hard key and soft key options are also available that allow
easy access your voicemail.
From Another Phone
1.
2.
3.
4.
#
*
0
Interrupt the greeting and start recording a voice message.
Transfer out of greeting to Voice Portal password prompt.
Transfer out of greeting to another extension.
While recording message:
*
0
#
Cancel recording and transfer to Voice Portal password prompt.
Cancel recording and transfer to another extension.
Stop recording and review message.
While reviewing message:
1
2
3
6
7
*
0
#
Erase message and record again.
Listen or view current message.
This sends the message (OR you could just hang up).
Set or clear the urgent indicator.
Set or clear the confidential indicator.
Cancel recording and transfer to Voice Portal password prompt.
Cancel recording and transfer to configured number.
Repeat menu.
Voice Portal Main Menu Options
1
2
3
4
8
9
#
Access Voice Mailbox
Change CommPilot Express profile
Record Personalized Name.
Change Call Forwarding Options
Change Passcode
Exit
Repeat menu
+ Some of these options are provided only if they have been assigned
to you.
Using any phone, pick up the handset and dial the telephone number or ext.
Let the phone ring until you engage your voicemail box.
When you begin to hear your No Answer greeting, press * to reach the login prompt.
Enter your passcode and then press #. You will now be at the Voice Messaging Main Menu.
For more information, call us at 1-877-638-2855 or visit http://www.bullseyetelecom.com/learning-center
Yealink W52P & W52H Cordless IP Phone
Call Forwarding Always
Call Forward Not Reachable
Automatically redirect all incoming calls to another number. When the service is active, a
reminder will be displayed on your phone. You can also set your phone to play a Ring
Reminder when a call is forwarded. The default setting for Call Forwarding Always is off.
To activate this feature:
Automatically redirect incoming calls to another number if your number is
unreachable. The default setting for Call Forwarding Not Reachable is off.
To activate this feature:
1. Dial the Activation Code *72, then press Dial or
.
2. At the prompt, dial the phone number where you want your calls to be directed and
press #.
3. Once the system plays a confirmation message, hang up.
To turn this feature off:
1. Dial the Deactivation Code *73, then press Dial or
1. Dial the Activation Code *94, then press Dial or
.
2. At the prompt, dial the phone number where you want your calls to be
directed and press #.
3. Once the system plays a confirmation message, hang up.
To turn this feature off:
1. Dial the Deactivation Code *95, then press Dial or
.
.
Call Pickup
Call Forwarding Busy
Automatically redirect incoming calls to another number when your line is busy. The
default setting for Call Forwarding Busy is off.
To activate this feature:
1. Dial the Activation Code *90, then press Dial or
.
2. At the prompt, dial the phone number where you want your calls to be directed and
press #.
3. Once the system plays a confirmation message, hang up.
To turn this feature off:
1. Dial the Deactivation Code *91, then press Dial or
.
Call Forwarding No Answer
Automatically redirect incoming calls to another number when you do not answer your
phone after a certain number of rings. The default setting for Call Forwarding No Answer
is off. The default number of rings is 3.
To activate this feature:
1. Dial the Activation Code *92, then press Dial or
.
2. At the prompt, dial the phone number where you want your calls to be directed and
press #.
3. Once the system plays a confirmation message, hang up.
To turn this feature off:
1. Dial the Deactivation Code *93, then press Dial or
.
Pick up (answer) any ringing line within your Call Pickup group. If more than one
line in the Call Pickup group is ringing, the call that has been ringing the longest is
picked up.
To pickup a call:
1. Dial the Activation Code *98, which will connect you to the ringing party.
• If only one other call, the call can be retrieved if it is active, held or remotely held
Call Return
Call the last party that called you. Both answered and unanswered calls can be
returned.
To return a call:
1. Without picking up the handset, dial the Activation Code *69, then press Dial or
. The last calling party will be called as if you dialed the number directly.
Note: can only return calls to numbers that are acceptable to your Outgoing
Direct Voice Mail Transfer
Transfer a caller on hold to your voice mail or someone else’s voicemail.
To activate this feature:
1. While on a call, press the Transfer soft key, then dial the Activation Code *55.
An announcement will play explaining how to transfer the held caller to your
voice mailbox (or anyone else’s voice mailbox).
2. To transfer to your own VM, press #.
-orTo transfer to another user’s VM, dial the user’s extension and hit #. The call is
released from initiator’s handset and the person transferred to will get VM.
For more information, call us at 1-877-638-2855 or visit http://www.bullseyetelecom.com/learning-center
Yealink W52P & W52H Cordless IP Phone
Call Park / Directed Call Park
Speed Dial 100
Place a call on hold with the intent of retrieving it from another extension. The call can be
parked on your own extension or another within your group (groups are determined by
your administrator). While parked, the parked party hears audio on hold (if it is
configured). You can only park one call at a time against any single user extension.
Assign a two-digit code to a frequently dialed phone number. Quickly and easily
place a call by dialing the code, instead of the entire number. Two-digit codes that
are Feature Access Codes cannot be used.
When you park a call, a recall timer is started (45 seconds by default). If the timer expires
before the parked call is retrieved and your phone is idle, the call will appear as a held call
and your phone will ring. If the timer expires before the parked call is retrieved and your
phone is not idle, the timer is restarted for 10 seconds and the call remains parked. This
process will repeat until the parked call is retrieved or the parked call hangs up.
Note: You can only have one other active call when you try to park a call.
To park a call:
1. While on a call, press the Transfer key (or flash hook) and then dial the Call Park
Activation Code *68.
2. After the prompt, enter # to transfer the call to your own VM.
-orEnter the number you would like to park the call against. The call will be parked.
If no number is entered and you hang up immediately after dialing the Activation Code,
the call is parked against your line.
3. Once the call is parked against an available user, the service updates your display with
the extension where the call is parked.
Call Park Retrieve
Retrieve a call that has been parked.
To retrieve a parked call:
1. Dial Activation Code *88 , then press Dial or
.
2. After the prompt, enter the number where the call to be retrieved is currently parked.
3. You will be reconnected to the parked party.
Note: If no numbers are dialed after the Activation Code, you will be reconnected with the
party parked against your line.
Note: You can associate to 2 to 30 numeric digits, including x11 emergency and repair
call numbers. You can also associate to Feature Access Codes or even multiple
chained Feature Access Codes.
To assign a two-digit code:
1. Without picking up the handset, dial the Activation Code *75, then press Dial or
. You will hear the recall dial tone (three quick beeps and then a dial tone).
2. Dial the two-digit code to be created or modified, followed by the digits to be
associated with the code. End the programming by pressing #.
3. A confirmation message will play, and the speed dial number is programmed.
To use a two-digit speed dial:
1. Dial # followed by the two-digit code.
Group Paging/Push to Talk
This service allows you to call another user or group and have the call answered
automatically, either as a one-way call, or a two-way call. Also allows you to page a
group.
1. Pick up the handset and dial Activation Code *50. You will hear the recall dial
tone (three quick beeps and then a dial tone).
2. Dial the extension you wish to page and press #.
3. Speak into the handset. When done paging, hang up.
Voice Mail Waiting Indicator
Clears the audible (and visible for some devices) message waiting indicator on your
phone.
To clear the Waiting Indicator:
1. Without picking up the handset, dial the Activation Code *99, then press Dial or
.
For more information, call us at 1-877-638-2855 or visit http://www.bullseyetelecom.com/learning-center