MTS Ultimate TV Service
®
User Guide
MTS Ultimate TV Service
®
Complete User Guide
Welcome to MTS Ultimate TV® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
MTS Ultimate TV® Set-Top Box General Information and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Getting to Know the Buttons on Your MTS Ultimate TV® Remote: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
The TV Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Navigating the On-Screen Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Customize Channels in the Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Setup Favourite Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
View Favourites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Display on TV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
MyRemote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
How to Use Descriptive Video and Closed Captioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
MTS Weather Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Lobby Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Whole Home PVR Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
How many TVs can I watch at once? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Control Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Set Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
View Upcoming/Scheduled Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Play Back Recorded Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Cancel, Stop, Erase Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Resolving Recording Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
MyPVR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
MTS Video on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Accessing MTS Video on Demand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Play Video on Demand Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Controlling Video on Demand Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
You are Unsure of the Expiration Date for a Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
The Video Expires While Playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
A Rented Video On Demand Program is Not in the Current Rentals List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
MTS Pay-Per-View Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Parental & Rental Locking – VOD and Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Default Settings for Parental Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Movie and TV Rating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Getting Ready to Use Parental Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Rental Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Watching a Locked Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Changing the PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Forgot your Parental Control PINs? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Parental Control Tips: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Apps on TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
MyPicks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Ultimate Picks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
On-TV Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
How do I access Messages in the Service and News Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
How do I disable entertainment news pop-up notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
How do I delete Messages in the Service and News Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
How do I know which Messges in the Log have been viewed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Purchasing Add-ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
The Remotes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Remote Control Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Program Your MTS Ultimate TV® Remote to Control Your TV, DVD, Home Theatre Receiver, or Other Devices . . .31
Power Control for Multiple Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Set Volume Options for Multiple Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Reset the Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Connections and Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Connecting the MTS Ultimate TV® Set-Top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
General Troubleshooting: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Audio and Picture Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Guide Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
PVR Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Remote Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Quick TV Fixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Welcome to MTS Ultimate TV®
Thank you for choosing to Ultimate TV® Service. We hope you like it as much
as we do!
Here are a few quick tips we want to share with you:
• Learn more about your MTS Ultimate TV® Service on Channel 1
– Check out channel 1 for an orientation to Ultimate TV®
– These informative videos can also be found in the MTS Video on Demand Library under “Free Stuff”
• Keep your Remote in “STB” or “MTS” mode to control your Ultimate TV® service
– If you’re pressing buttons on your remote and they don’t work, try pressing the STB/MTS button. (STB stands for
“set-top box” – that’s the name of the Ultimate TV® box under your TV!)
• You can instantly update your Ultimate TV® channel package online 24/7
– Customize your TV channel package with HD channels, premium movie networks, and more! Changes take
effect in minutes. Visit mts.ca/myaccount
• MyPVR service
– Set your PVR to record using a computer or mobile device! You can also browse the program guide and even
delete recordings to free up space. All you need is to set up your MTS MyAccount
• MyPicks & Ultimate Picks
– Did you know you can keep track of up to 6 channels at once on your Ultimate TV®? Go to channels 92 & 93 to
set them up.
• Save over $40 a month with MTS MyBundle
– Sign up today at mts.ca/mybundle and click on the MyBundle savings calculator
• Check and pay your MTS bills online
– Sign up for online bill, preauthorized payment, or make a one-time payment on your account. Just go to
mts.ca/myaccount to get started
1
MTS Ultimate TV® Set-Top Box
General Information and Maintenance
Ultimate TV® Set-top Box Equiment Care and Maintenane Information:
• TO REDUCE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
• PVR Set-top boxes (VIP 1216/2262) contain a hard drive, which means they require careful handling to avoid
damaging the drive.
• To allow the hard drive to spin down properly, wait at least 10 seconds after disconnecting power before moving
the Set-top box.
• Must be positioned horizontally and rest on their rubber feet. Do not attempt to mount or position it in a vertical
position.
• Do not position the Set-top box near any external heat source such as a heater or radiator.
• Do not place the Set-top box on a rug or bed as it may overheat.
• Do not stack other electronic equipment on top of it.
• Allow for at least two inches of free space above the Set-top box and ensure the vents on the Set-top box are not
blocked.
• Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
• Contact MTS if the Set-top box gets damaged in any way, such as if the box is dropped, the power supply cord or
plug is damaged, liquid is spilled on it, objects have fallen into it, or it has been exposed to rain or moisture.
VIP 1216 PVR
VIP 2262 PVR
Note: set top box models may vary
2
Getting to Know the Buttons on
Your MTS Ultimate TV® Remote
Set your TV to STB mode or
your MTS service will not work.
On some remotes this button is
labelled “MTS”.
Change video input (Must be in
TV mode for TV service to work)
Record TV* with just one click
Skip back in 7-second increments
Go to Video On Demand library
(Note: ‘On DEMAND’ button may
be called ‘VIDEO ON DEMAND’ on
some remotes)
Go to Main Menu
Program MTS remote control to TVs/
DVDs or auxilliary devices
(Note: ‘LEARN’ button may be called
‘SETUP’ button on some remotes)
When in Guide, return to last screen
or Main Menu
Pause Live TV*
Skip forward in 30-second
increments. (Note: ‘FWD’
button may be called ‘SKIP
FORWARD’ on some remotes).
Go to list of recorded TV
programs*
Access your personalized Menu
App; MyMenu
Navigate channels, menus and
screens using arrows
Go to PROGRAM INFO screen
Customize using MyRemote
Exit from MENU screen to TV
Search
Go to Interactive Program
Guide
Edit letters or numbers on the
SEARCH screen
Shows a panel of recently
viewed channels or can be set
to only show the previously
viewed channel
While watching TV, change
screen dimentions to fit
wide-screen TV
While in Guide, jump channel
listings by tonight, tomorrow or
the next 14 days
While in Guide, easily add a
channel to your Favourites list
(Note: ‘ENTER/ASPECT’ button
may be called ‘OPTIONS’ on
some remotes)
3
TV Basics
Navigating the On Screen Menus
Menus and Screens
When in the MENU, GUIDE, MTS Video on Demand, or Recorded TV screens:
• Use the ARROW buttons and/or the CH|PG button to highlight items in the screen. The highlighted item shows the
selection
• Press OK to activate the selection
• Press BACK to return to the previous screen
• Press EXIT to return to TV viewing
The Menu
The Menu screen provides access to the features
• Press MENU. The Menu screen appears
• Press the RIGHT/LEFT ARROW to highlight a heading, such as
Live TV, on the horizontal menu bar
• Press the UP/DOWN ARROWS to highlight an item, such as
Guide, under the heading
• Press OK to select the item
• Press EXIT to return to TV viewing
The Program Guide
• Press GUIDE
• Press the UP/DOWN ARROWS or the CH|PG to scroll vertically
through the Guide. Press and hold the CH|PG button to go through
a whole page of the Guide at a time
• Press the RIGHT/LEFT ARROW buttons to scroll horizontally
through the Guide to see what is playing at a later time
• The REW or FF buttons will go ahead a day or back a day in the
Guide
• Highlight the program and press OK. If the program is currently
available, it will begin playing
• If the program is on at a later time, the Program Info screen
appears with options to choose from
• Press ENTER/OPTIONS button to jump ahead up to 14 days in the
Guide
• Press EXIT to return to TV viewing
4
The Program Info Screen
The Program Info screen displays information about all programs in the Guide, and provides access to a variety of
options related to the program.
• Press GUIDE
• Press the UP/DOWN ARROWS or CH|PG to highlight the
program
• Press INFO and the PROGRAM INFO screen appears
• Under the SUMMARY heading, highlight one of the following
options and press OK
• WATCH – To tune to the program if it is currently on
• RECORD EPISODE – To record the program
User Tip: This option requires a subscription to PVR service.
• RECORD SERIES – To record the series for this program User Tip: This option requires a subscription to PVR service.
• RENT – To rent the program. This option only appears in the Program Info screen for a Video on Demand movie
• Press the RIGHT ARROW button to highlight RELATED INFO on the horizontal menu bar to find out additional
details of the program.
Customize Channels in the Guide
Only want to see the channels you watch in your guide? You can customize which channels are shown in the Guide.
Customized Guide only affects the TV it on which it was setup. Each TV can have its own customized Guide.
• Press MENU
• Press the RIGHT ARROW button to highlight SETTINGS
• Press the DOWN ARROW to highlight GUIDE, and press
OK
• Highlight CUSTOMIZE CHANNEL GUIDE, and press OK
Channels currently displayed in the Guide have a check mark in
front of them. Channels that are not currently displayed in Guide
do not have a check mark in front of them
• Use the UP/DOWN ARROW buttons or CH|PG button to go
through the list of channels. The following options are available:
• To hide a channel currently in the Guide, highlight the channel,
and press OK. The check mark disappears from the check box
• To make a hidden channel reappear in the Guide, highlight the channel, and press OK. A check mark appears in
front of the channel
• To make all channels appear in the Guide, highlight CHECK ALL, and press OK. Check marks appear in all the
check boxes
• To display only the unchecked boxes (hidden channels), highlight VIEW UNCHECKED, and press OK. The SHOW
UNCHECKED option becomes SHOW ALL
• To restore the entire list, highlight SHOW ALL, and press OK
• To save the settings, highlight SAVE, and press OK. Select DON’T SAVE to exit from the screen without saving the
settings
User Tip: Channel 51 DVR (Recorded TV) and 53 VIDEO (Video on Demand) cannot be deleted from the Guide.
5
Subscribed Channel Filter
Enabling the filter only displays channels that are subscribed to
• Press MENU
• RIGHT ARROW TO SETTINGS then DOWN ARROW to highlight GUIDE and press OK
• Highlight SHOW ONLY SUBSCRIBED CHANNELS and press OK
• To display only channnels you subscribe to in the guide, select VIEW SUBSCRIBED and press OK
• To display all channnels including channels you are not subscribed to, select VIEW ALL and press OK
• Press the LEFT ARROW to highlight SAVE and press OK
• To cancel the changes, highlight DON’T SAVE and press OK
Setup Favourite Lists
Group your most watched channels together in your own favourites list so they are easy to find.
• Press MENU
• RIGHT ARROW to SETTINGS, then DOWN ARROW to
highlight GUIDE and press OK
• Highlight SETUP FAVOURITES LISTS, and press OK, Highlight
SET UP..., and press OK
• Use the UP/DOWN ARROW buttons or CH|PG button to scroll
through the list of channels.
• Press OK to select or deselect the checkmark beside the channel
• A checkmark includes the channel in the favourite list
• An empty check box removes the channel from the favourite list
From the menu on the left the following options are available:
• To reset the favourite channels list, highlight UNCHECK ALL, and press OK. All the check boxes become unchecked
• To only show the channels in the favourite channels list, highlight VIEW CHECKED, and press OK. The VIEW
CHECKED option becomes VIEW ALL
• To show the entire list of channels, highlight VIEW CHECKED, and press OK, then highlight VIEW ALL, and press
OK
• To update the order in which channels display on the favourites guide, highlight CHANGE ORDER, and press OK
• Press the LEFT ARROW to move to the left side of the screen, highlight SAVE and press OK
• To cancel the changes highlight DON’T SAVE and press OK
• Repeat the steps to create up to 5 individual favourites lists
6
View Favourites
• Press MENU
• Under <LIVE TV>, highlight FAVOURITES and press OK
• To select the favourite list you want to view, highlight the list
and press OK, your Favourites Guide will be displayed
• To exit your Favourites List, select VIEW ALL CHANNELS
• To add channels to your Favourites List, select EDIT FAVOURITES,
and press OK, and then highlight the Favourites List you want
to update, and press OK
• Favourite channels are effective only on the TV on which they
were setup
Rename Favourites List
• Press MENU
• RIGHT ARROW to SETTINGS, then DOWN ARROW to highlight GUIDE and press OK
• Highlight SETUP FAVOURITES LISTS and press OK
• Highlight the Favourite List you want to rename and press OK
• Press ENTER, highlight RENAME THIS LIST and press OK
• Use the ARROW buttons to select the letters on the ALPHABETIC KEYPAD and enter the List Name (use the
<- button to delete a number/letter)
• Highlight SAVE and press OK
• Press EXIT
Delete Favourites List
• Press MENU
• RIGHT ARROW to SETTINGS, then DOWN ARROW to highlight GUIDE and press OK
• Highlight SETUP FAVOURITES LISTS and press OK
• Highlight the Favourite List you want to rename and press OK
• Read the confirmation message, highlight DLEETE and press OK
• Select DON’T DELETE to cancel
• Press EXIT
7
Search
You can search the guide and Video on Demand for your favourite programs from one place. You can also search by
program name or actor.
• Press the A button (Yellow Triangle), or;
• Press MENU and RIGHT ARROW button to <LIVE TV> or
<EXTRAS>, then DOWN ARROW to SEARCH and press OK
• The Search screen appears with the following:
• Use the ARROW buttons to select letters on the
ALPHABETIC KEYPAD to search for the program or
person, and press OK
• Press
to add a space between words
• Press
to delete a letter/number
• Press 123 to activate the numeric keypad
• On the right side of the screen, a list of programs or names that contain the letter or number entered appear
• To narrow the search, highlight OPTIONS and press OK. The following filters are available:
• ALL RESULTS – Displays people, program titles, and Video on Demand programs
• TITLES – Titles from Live TV and VOD display (“VIDEO” indicates VOD titles)
• VIDEO ON DEMAND – Only VOD programs display
• PEOPLE – Only programs with the person appear
• Use the ARROW buttons to highlight the title or name from the list on the right, then press OK.
• If the filter is set to TITLE, times when the program is playing displays along with program details at the bottom
of the screen
• If the filter is set to PEOPLE, programs featuring that person appear along with program details at the bottom of
the screen
• If the filter is set to VIDEO ON DEMAND, the Program Info Summary screen appears with program detail along
with rental information
User Tip: A quick way to access search options is to press the Enter/Aspect button on your remote while the search
menu is open.
• Press EXIT to return to Live TV
8
Call Display on TV
See who’s calling right on your TV screen with MTS Ultimate TV®
Message Centre. TV Call Display is free when you subscribe to
MTS Call Display on your MTS home phone. This feature is not
available in Steinbach.
Accessing the Last Call Received
• Press the MENU button on your MTS TV remote control
• Press the RIGHT ARROW button to navigate to MESSAGE
CENTRE
• Press the DOWN ARROW button to navigate to CALL DISPLAY
LOG, press OK
• Your call log will be displayed. The last call received will display
first in the list
• Press EXIT until you return to TV viewing
How to Personalize Your Call Display Settings
• Press the MENU button on your MTS TV remote control
• Press the RIGHT ARROW button to navigate to MESSAGE
CENTRE
• Press the DOWN ARROW button to navigate to the CALL DISPLAY OPTIONS, press OK
Once in Call Display Settings, you can:
A. Disable TV Call Display
– To turn TV Call Display off, use the ARROW button to
navigate to enable TV CALL DISPLAY OFF and press
OK. TV Call Display will continue to display on other TVs
until disabled
B. Change How Long TV Call Display shows On Your TV
Screen
– Use the ARROW button to access DISPLAY ON TV FOR
option
– Using the number buttons on the remote, type in the number of seconds you’d like TV Call Display to appear on
the screen (between 1 and 99.
C. Change TV Call Display Location on Your TV Screen
– Press the ARROW button and navigate to DISPLAY LOCATION OPTIONS
– Choose the location on your TV that you would like the TV Call Display indicator to appear
– To select this location, press OK
Once you are done with the settings you can press the LEFT ARROW button to navigate to SAVE, press OK
How to Delete Calls from Call Display Log
• Press the MENU button on your MTS TV remote control
• Press the RIGHT ARROW button to navigate to MESSAGE CENTRE, press OK
• Press the DOWN ARROW button to get to TV CALL DISPLAY LOG, press OK. Your call log will be displayed
• Press the DOWN ARROW button to select the Call Log you wish to delete, press OK
You will default to DELETE ITEM, press OK. If at any time you do NOT wish to delete that item, you may select
BACK from this window and press OK. You will be directed back to Call Log screen
• Press EXIT until you return to TV viewing
9
To Delete All Call Logs
•
•
•
•
•
Press the MENU button on your MTS TV remote control
Press the RIGHT ARROW button to navigate to MESSAGE CENTRE, press OK
Press the DOWN ARROW button to get to TV CALL DISPLAY LOG, press OK. Your call log will be displayed
Press OK from any Call Log
You will default to DELETE ITEM on the next window, press the DOWN ARROW button to navigate to DELETE,
press OK
• You will default to YES on the next window, press OK. If at any time you do NOT wish to delete all items, the user
may select NO from this window and press OK. User will be directed back to Call Log screen
• Press EXIT until you return to TV viewing
User Tip: When deleting a call from the call log, the call will be deleted from all TVs.
User Tip: TV Call Display is not available in Steinbach.
MyRemote
MyRemote lets you customize the A, B, and C buttons on your remote for one-touch access to your favourite MTS
Ultimate TV channels, menu options, and applications.
How to Set Up or Change the A, B, and C Buttons
•
•
•
•
•
Press the MENU button on your MTS TV Remote
Use the RIGHT ARROW button to select SETTINGS and press OK
Use the DOWN ARROW button to select TELEVISION and press OK
Use the DOWN ARROW button to select SETUP MYREMOTE and press OK
Use the arrow buttons on your remote to select CHANGE next to the button that you want to customize
(A, B, or C) and press OK
• Select the action to which you want to have one button access. You can choose from options in the following
categories:
– Menu Options (where you will find Closed Captioning and Descriptive Video)
– Applications
– TV Channels (simply enter the channel number of your favourite channel here)
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How to Use Descriptive Video and Closed Captioning
Closed Captioning
Set up Closed Captioning using MyRemote
If you use closed captioning on a regular basis you should use MyRemote to set your B or C button on your remote to
turn closed captioning on or off.
How to Use Captioning
Once you have set up closed captioning on your remote you can turn it on or off by simply pressing the B or C button
– whichever button you chose in the MyRemote steps above.
Note: You will also need to enable Closed Captioning on your television set, per the instructions provided by your TV manufacturer.
Descriptive Video
Descriptive video lets visually impaired people access a second stream of audio, describing non-verbal actions in a
program. The most up to date list of channels offering Descriptive Video is available at mts.ca/descriptivevideo
Set up Descriptive Video using MyRemote
If you use descriptive video on a regular basis you should use MyRemote to set your B or C button on your remote to
turn descriptive video on or off.
How to Use Descriptive Video
Once you have set up descriptive video on your remote you can turn it on or off by simply pressing the B or C button
– whichever button you chose in the steps above.
Descriptive video will only have audio if the show has descriptive video.
MTS Weather Channel
The MTS Weather Channel is available on Channel 29 and features local weather 24/7.
11
Lobby Camera
MTS Lobby Camera lets tenants with Ultimate TV in select apartments and condos view their lobby directly on their TV
screen.
• Tune to channel 95
• Press OK to start the Lobby Camera Access. You will be presented with a video stream of your building’s lobby
camera
• To tune away from the Lobby Camera Access, change the channel
User Tip: The Lobby Camera does not require a television stream, so accessing the Lobby Camera will not cause a
conflict with any programming that you may be watching or recording.
12
Whole Home PVR Service
You must subscribe to PVR service to use this section. To subscribe to PVR service call MTS at 204-225-5687
(204-CALLMTS).
Whole Home PVR turns all your set-top boxes into HD PVRs.
With Whole Home PVR you can:
• Set and play back different recorded shows at the same time throughout the house via one PVR
• Start a recorded show in one room, and finish in another
• Pause, rewind, and replay live TV at all connected TVs
How many TVs can I watch at once?
With MTS Ultimate TV your house can watch up to 7 programs at the same time:
• Watch or Record Live TV: Watch or record up to 3 HD or SD shows at the same time
• Play back Recorded TV: Play back up to 4 previously recorded shows in HD or SD (one of the feeds needs to be at
your PVR box)
If you try to watch or record more than the above, you will get a CONFLICT MESSAGE. Follow the on-screen
instructions to resolve the conflict and continue watching TV.
User Tip: If two TVs are tuned to the same live channel it counts as one live show.
User Tip: Video on Demand counts as a live TV show, not a previously recorded show.
Control Live TV
Control live TV using the PAUSE, FAST-FORWARD, and REWIND
buttons.
• REPLAY skips back 7 seconds and FWD skips forward 30 seconds
• Recording Live TV starts from the point at which RECORD is
pressed, not from the beginning of the program
• A PIN is not required to schedule recordings for programs that
are locked by the parental locking feature; however the PIN is
required to view the recording
• Press PAUSE to pause the program for up to 90 minutes
• If paused longer than 90 minutes, the program automatically begins to play from the point at which it was paused
Set Recordings
How to Record a Single Program/Episode
While watching live TV you can record the current program until its
scheduled end time, or add extra time at the end to ensure that the
whole program records.
• While watching live TV, press RECORD to record the channel you
are currently on
• You can also go into the GUIDE, highlight the name of the show
you want to record, and press RECORD
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How to Change Single Recording Settings
• Press RECORDED TV
• Use the ARROW buttons to highlight the program recording
(indicated by a red dot)
• Press OK. The recording info page appears
• Highlight RECORD SETTINGS, and press OK. The Record Settings
screen appears
• Use the ARROW buttons to highlight the text under STOP
RECORDING, and press OK
• Highlight one of the following options, and press OK
• At Scheduled Time
• 5 Minutes After
• 15 Minutes After
• 30 Minutes After
• 1 Hour After
• 2 Hours After
• 3 Hours After
Or, highlight DON’T CHANGE and press OK to keep your current setting
• Highlight text under KEEP UNTIL, and press OK
• Highlight one of the following options, and press OK
• SPACE NEEDED – Automatically erases the program when space is needed for a new recording. The oldest
recording will be the first to be erased if space is needed
• I ERASE – Stores the program until it is erased manually
Or, highlight DON’T CHANGE and press OK to keep current setting
• Use the ARROW buttons to highlight SAVE CHANGES, and press OK
• RECORDING UPDATED message appears for a few seconds
• Highlight WATCH and press OK, to return to Live TV
How to Record a Series
Record recurring programs, such as episodes in a series. Once scheduled, a series recording occurs until cancelled.
Scheduled recordings continue even when the TV and receiver are off.
• While watching live TV, press RECORD twice to record the series you are currently watching
• You can also go into the GUIDE, highlight the name of the series you want to record, and press RECORD twice
• One-touch recording defaults to a weekly series recording
How to Change Series Recording Settings
• Press RECORDED TV
• Use the RIGHT ARROW to highlight SERIES
• Highlight the series name and press OK. The Series Info screen
appears
• The following can be changed, TIME, SHOW TYPE, and STOP
RECORDING
• Use the ARROW buttons to highlight selection and press OK
• TIME
– Any day, around HH:MM AM/PM
– Any day, anytime
– Any day, anytime, once per day
• SHOW TYPE
– First Run & Rerun
– First Run Only
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• STOP RECORDING
– At Scheduled Time
– 5 Minutes After
– 15 Minutes After
– 30 Minutes After
– 1 Hour After
– 2 Hours After
– 3 Hours After
• Highlight your choice and press OK
• When choices have been selected, highlight SAVE CHANGES and press OK
• The Series info screen appears. Press EXIT to return to Live TV
How to Record Manually
Use this feature if you want to override the info in the Guide and record for a specific amount of time. Schedule
a recording manually by specifying the channel, date, time, and duration. This feature can only be used for single
programs (not series).
How to Create a Manual Recording:
• Press RECORDED TV
• RIGHT ARROW to highlight ADD RECORDING
• Highlight CHANNEL AND TIME, and press OK. The Manual Record screen appears
• Highlight the text entry box under CHANNEL. Use the NUMERIC KEYPAD to enter the channel to record
• Highlight the text entry box under DATE, and press OK. Highlight the date you want, press OK
• DOWN ARROW to highlight MON/DATE | CHANGE under DATE and press OK to change the recording date
• Highlight the text entry box under START. Use the NUMERIC KEYPAD to enter the time to start recording. RIGHT
ARROW and press OK to change to AM or PM
• Highlight the text entry box under STOP. Use the NUMERIC KEYPAD to enter the time to stop recording. RIGHT
ARROW and press OK to change to AM or PM
• To set how long the recording is to be stored, highlight the text under KEEP UNTIL, and press OK
Highlight one of the following options and press OK
• SPACE NEEDED – Automatically erases the program when space is needed for a new recording. The oldest
recording will be the first to be erased if space is needed
• I ERASE – Stores the program until it is manually erased
• Highlight RECORD and press OK. Or, highlight DON’T RECORD and press OK to cancel the recording
• The message “Recording Scheduled” appears for a few seconds
• Press EXIT to return to Live TV
How to Verify the Program is Recording
• When a program is recording the red light under RECORD will be seen on the receiver
• In the Guide, individually scheduled recordings are marked by a red dot and series recordings are marked by three
overlapping dots
• Scheduled recordings continue even when the TV and receiver are off
• Press RECORDED TV. This screen displays the title of a recorded program with a red dot as soon as it begins
recording. Scroll to SCHEDULED to see programs that will be recorded
LINK
HD
RECORD
15
When do my programs get deleted
If the system has less than 25 MB of free disk space (which allows only a few minutes of playing time), the oldest
program, based on the recording start date, is automatically deleted.
To ensure important programs are saved, monitor the disk usage and pre-emptively delete old or unwanted
recordings.
How to Check PVR Capacity
MTS’s standard PVR comes with 160GB of space. We offer a large PVR of 500GB for a fee. Please contact MTS at
204-225-5687 to learn more about increasing your PVR capacity.
Check the capacity of your PVR by:
• Pressing the MENU button
• Use the RIGHT ARROW button to highlight RECORDED TV
• Use the DOWN ARROW button to choose PVR SPACE
• Press OK on your remote
View Upcoming/Scheduled Recordings
How to View Scheduled Recordings
• Press RECORDED TV. The Recorded TV screen appears
• Press the RIGHT ARROW button to highlight SCHEDULED on
the horizontal menu bar. The Recorded TV screen now lists all
upcoming recordings in the order in which they will be recorded
• Use the ARROW buttons or CH|PG to scroll through the list
How to View Series Recordings
• Press RECORDED TV. The Recorded TV screen appears
• Press the RIGHT ARROW button to highlight SERIES on the horizontal menu bar. The Recorded TV screen lists the
series scheduled to record
• Use the ARROW buttons or CH|PG to scroll through the list
Playback Recorded Programs
• Press RECORDED TV. The Recorded TV screen lists available
recordings by date, from the most recently recorded programs to
the oldest
• Recordings that have not been viewed will be displayed in white,
already viewed programs are displayed in grey
• Use the ARROW buttons or CH|PG to scroll through recorded
programs
• Highlight a recorded show, and press OK
• The Program Info screen appears:
• Highlight PLAY, and press OK to play the recording from the beginning
User Tip: If the recorded program is locked by parental locking, refer to Parental Locks.
• If the recorded program is stopped, to continue watching, highlight RESUME PLAY, and press OK
• If the recorded program is stopped, to start watching the program from the beginning, highlight START OVER
and press OK
16
• After the program finishes playing the Finished screen appears with the following menu options:
• START OVER – Watch the program again
• ERASE – Erase the program
• RECORDED TV – Returns to recorded programs for another selection
• WATCH LIVE TV – Returns to live programming
Watch Next Episode
You can view the next episode of a series that has been recorded
• After recording has ended, or by pressing STOP
• Highlight WATCH NEXT EPISODE and press OK
• Highlight YES and press OK to erase your currently viewed episode
• Highlight NO and press OK to keep your currently viewed episode
• The next episode in the series will begin playback
• This option will not be displayed if the episode you are viewing is the only recording of the series or there are no
future episodes recorded
• Already viewed episodes will display in grey and unwatched episodes will display in white
17
Cancel, Stop, Erase Recordings
How to Cancel Recording from the Guide
The easiest way to cancel a single or series recording is by using the Guide. Individually scheduled recordings are
marked by a red dot, and series recordings are marked by three overlapping dots.
• Press GUIDE
• Use the ARROW buttons or CH|PG to scroll through programming, highlight the program (red dot(s) indicate
recording) to be cancelled
• Press RECORD twice for a single recording or once for a series recording
• A “Recording Cancelled” message appears on the screen
How to Stop Recording
• While watching a program being recorded, press STOP
• A message appears that lets you stop or continue recording
• Highlight STOP RECORDING, and press OK. The message “Recording Stopped” appears
Or, highlight KEEP RECORDING, and press OK
• If the program is stopped a message appears “Recording Stopped”
How to Erase Existing Recordings
Recorded programs remain until they are erased, or until the receiver erases old recordings to make space for new
recordings (this can be set under CHANGING HOW LONG THE RECORDING WILL BE STORED)
• Press RECORDED TV
• Use the ARROW buttons or CH|PG to scroll through recorded
programs
• Highlight the recorded program to be erased, and press OK. The
Program Info screen appears
• Highlight ERASE, and press OK. A confirmation message appears
• Highlight ERASE again, and press OK. The message “Recording
Erased” appears and the program is permanently erased
• Select DON’T ERASE to keep the program
• The Recorded TV screen appears. Press EXIT to return to live TV
Conflicts
A “Conflict Resolution” message will appear on your screen when you exceed the number of simultaneous actions
you TV service can perform.
• If more than three televisions are trying to access different channels,
you will be given the following options. Highlight the option you
want, and press OK
• STAY ON CHANNEL – This option will keep the TV on the
current channel
• INTERRUPT A TV – This will turn off the stream that has been
running the longest. This option will not interrupt a PVR
recording or a VOD movie that is playing
• If the PVR is recording one or more streams and one or more TVs
are tuned to live TV, then you will be given the following options. Highlight the option you want, and press OK
• STAY ON CHANNEL – This option will keep the TV on the current channel
• RECORDED TV – This option will take you to the current recordings screen of the PVR, letting you stop a
recording to free up a stream for watching live TV. This option is only available at the PVR set-top box
• INTERRUPT A TV – This will turn off the stream that has been running the longest. This option will not interrupt
a PVR recording or a VOD movie that is playing
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Resolving Recording Conflicts
The PVR can record three programs at a time. Recording conflicts occur when additional recordings are attempted.
How to Resolve a Single Recording Conflict
When an individual recording conflicts with one or more previously scheduled recordings, a Recording Conflict
screen alerts you to the problem.
• To cancel recording the program that caused the conflict,
Highlight DON’T RECORD (Program Name), and press OK. Highlight CANCEL RECORDING, and press OK
Or, highlight DON’T CANCEL and press OK if you do not want to cancel the recording
• To resolve the conflict by changing which programs will be recorded
Highlight RESOLVE CONFLICT, and press OK
• Use the ARROW button to highlight which program to record and press OK; a red dot indicates the program is
chosen for recording. The program beneath it will have the red dot removed
• Highlight SAVE CHANGES and press OK, or CANCEL CHANGES to return to the Guide
Recording or Clearing an Overridden Recording
An individual conflict icon (the crossed-out red dot) in the Guide marks an individual recording that was cancelled in
favour of another recording. A series conflict icon (crossed out, three overlapping red dots) in the Guide marks a series
episode that was cancelled in favour of another recording.
• Press GUIDE
• Use the ARROW buttons or CH|PG to highlight the overridden program (indicated by a crossed-out red dot), and
press OK. A Program Info screen appears
The following actions are available:
• Leave it as is
• Cancel the recording – Highlight DON’T RECORD and press OK, select CANCEL RECORDINGto clear the
conflict and cancel the recording. Choose DON’T CANCEL , to return to the Program Info screen
• Override another recording – Highlight RESOLVE CONFLICT, and press OK. Highlight the conflicting program
and press OK; the red dot appears to the right of the program name. Highlight SAVE CHANGES and press OK.
The message “Recording Scheduled” or “Series Recording Scheduled” appears for a few seconds and the
Program Info screen returns. The conflict icon reverts to a red dot. Press EXIT to return to Live TV
19
MyPVR
With MyPVR you can record TV from anywhere you have an Internet
connection. Set your PVR from your computer or mobile device and
never miss a show. Just go to mts.ca/myaccount to schedule the
recording. You can also delete recordings to free up PVR space.
MTS Video On Demand
• A list of MTS Video On Demand movies and trailers are also available at mts.ca/nowplaying. If the video is locked by
parental or rental locking, enter your PIN to unlock the video. A video remains unlocked for four hours.
• Watch rented programs unlimited times within your rental window, some movies up to 48-hours.
Accessing MTS Video On Demand
• Press MENU > RIGHT ARROW to VIDEO ON DEMAND or press
the VIDEO ON DEMAND button
• Use the ARROW buttons to highlight a video category:
• CURRENT RENTALS – Displays your current rentals, if any
• MOVIES & HOLLYWOOD – Displays subcategories of movies,
including genres
• MOVIE CENTRAL ON DEMAND – If you subscribe to Movie
Central, displays subcategories of included movies and TV shows
• WINNIPEG ON DEMAND – Displays subcategories of free,
local, MTS TV exclusive programs
• TREEHOUSE ON DEMAND – If you subscribe to Treehouse, displays included programs
• FREE STUFF AND MORE – Displays subcategories of free programs
• SUPER CHANNEL ON DEMAND – If you subscribe to Super Channel, displays subcategories of included programs
Renting MTS Video On Demand
• Use the DOWN ARROW to highlight a genre, subcategory, or
video and press OK
• A Video On Demand screen appears with the following options:
• RENT FOR $___ – To purchase a video rental
• WATCH TRAILER – If available, a trailer can be previewed
• To rent the video, highlight, RENT FOR $___, and press OK
• To confirm the selection, highlight RENT, and press OK
• The video begins to play immediately. A menu bar appears briefly
at the top of the screen to indicate how long the rental is available
Play Video On Demand Programs
Rented videos can be played any time until it expires within the 24-hour rental window.
• Press VIDEO ON DEMAND. The Current Rentals screen appears
• Highlight the video, and press OK
• Highlight PLAY, and press OK
20
Controlling Video On Demand Programs
You can control Video On Demand using the PAUSE, PLAY, STOP, REW, FF, SKIP and REPLAY buttons.
You are Unsure of the Expiration Date for a Video
Watch rented movies unlimited times within the specified timeframe noted in the movie information synopsis.
• Press VIDEO ON DEMAND
• The Current Rentals screen lists the rented videos
• Select the video and press OK
• The expiration period for that video appears at the bottom of the screen. When a video expires, the system deletes
it from the Current Rentals screen
The Video Expires While Playing
If a video expires while being played, it stops playing.
A Rented Video On Demand Program is Not in the Current Rentals List
• The video probably expired
• When a video expires, it is deleted from the Current Rentals screen
MTS Pay-Per-View Events
Get front row seats to some of the best live TV events including
mixed marital arts, wrestling, and other special events, without
having to leave the comfort of your couch.
• Press GUIDE to see Pay-Per-View listings on channels 801 and
802 in SD, and 1801and 1802 in HD
21
Parental & Rental Locking – VOD and Live TV
Default Settings for Parental Locking
• MTS TV Parental Control locks are set at 18A by default
• Locked channels and programs still appear in the Guide and they can be scheduled to record, however the PIN is
required to watch recorded locked programs
• A default PIN (1234) was pre-set by MTS to prevent access to adult content. The default PIN (1234) can be used to
temporarily access adult content for up to 30 minutes
• For new customers, the first time you enter the Parental Controls you will be prompted to enter a new PIN. At that
time all defaulted parental controls, including adult content, are removed. This includes disabling the Adult Lock
that was enabled when the STB is first installed in your home
You must re-enable the Adult Lock in order to block adult content.
VERY IMPORTANT: Each and every TV set in your home requires Parental & Rental Locking to be setup
separately, or your family and guests will be able to view restricted content and rent Video On Demand
programs. Setting it up on one TV will not set it up on other TVs.
Movie and TV Rating Systems
Movie Ratings
• A – Only adults may rent. Content is sexually explicit, or graphically and excessively violent
• R – Only adults 18 and over may view or rent. May contain many scenes of horror, violence, sexual activity or
material that degrades individuals or groups
• 18A – Youth aged 14 – 17 must be accompanied by an adult when they view or rent. Parents strongly cautioned.
Will likely contain explicit violence, frequent coarse language, sexual activity and/or horror
• 14A – Children under 14 must be accompanied by a parent or adult when they view or rent. Subject matter or
language may be controversial or offensive
• PG – All may view or rent. However, parental guidance is advised. Most suitable for viewers over age 12
• G – General audiences. All ages admitted
• E – Exempt from rating. Includes news, sports, documentaries and other information programming, as well as talk
shows, videos, music, and variety programming
TV Parental Guidelines
• A – Adult only. Content is sexually explicit, or graphically and excessively violent
• 18+ – Adult programming, intended for viewers 18 years and older. Might contain depictions of violence, graphic
language or explicit sexual activity
• 14+ – Viewers 14 years and older. Parents strongly cautioned. Might contain intense scenes of violence, possible
strong or frequent profanity, nudity and/or sexual activity
• PG – Parental guidance suggested. Might be unsuitable for children under 13 without supervision. Might contain
limited and moderate violence, mild profanity and/or suggestive language, brief scenes of nudity and/or discreet
sexual references
• G – General programming, suitable for all audiences. Minimal violence, no profanity. No sex/nudity
• C8+ – Acceptable for children 8 years and over to view without supervision. References to controversial subjects are
subtle. Might include mild violence. No profanity, no sex/nudity
• C – Intended for all children, especially those under the age of 8. Depictions of aggressive behaviour are infrequent
and unrealistic. No offensive language, no sex/nudity
• E – Exempt from rating. Includes news, sports, documentaries and other information programming, as well as talk
shows, videos, music, and variety programming
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Getting Ready to Use Parental Locking
• Press MENU
• Use the RIGHT ARROW button to highlight SETTINGS
• Highlight PARENTAL CONTROLS, and press OK
• Highlight PARENTAL LOCKING, and press OK
• A default PIN has been pre-set by MTS to 1234 to
prevent access to Adult Content
• Use the NUMERIC KEYPAD to enter a four-digit PIN
• If PIN is entered incorrectly, press DELETE to erase
• If a PIN has already been set, enter the previously set
PIN
• To lock ratings for Adult Programs, Movie Ratings,
TV Parental Guidelines, Channels, Time Locking and
Unrated Content use the ARROW button to highlight
CHANGE and press OK
Lock Adult Programs
• When locked, your 4-digit PIN will be required to view adult programs
• Highlight the box and press OK to add or remove a lock
• Highlight SAVE to keep changes, or DON’T SAVE to cancel changes
Lock Movie Rating or TV Parental Guidelines (Block programming based on ratings)
All rating levels are displayed.
• Use the UP/DOWN ARROW buttons to move through the list, press OK to lock or unlock a rating
Locked ratings display a lock in the box to the left of rating
• To reset locked ratings, highlight UNLOCK ALL, and press OK. All the lock icons are removed
• Highlight SAVE to keep changes, or DON’T SAVE to cancel changes
Lock Channels
All channels are listed.
• Use the UP/DOWN ARROW buttons to move through the list, press OK to lock or unlock a channel
Locked channels display a lock in the box to the left of channel
From the menu on the left the following options are available:
• To reset locked channels, highlight UNLOCK ALL, and press OK. All the lock icons are removed
• To only show the locked channels, highlight VIEW LOCKED ONLY, and press OK. The VIEW LOCKED ONLY,
option becomes VIEW ALL CHANNELS
• Highlight SAVE to keep changes, or DON’T SAVE to cancel changes
Lock By Time
Days of the week are listed.
• Use the UP/DOWN ARROW buttons to select a day to set time locking, highlight CHANGE, press OK
• Use the UP/DOWN ARROW buttons to select the block of time to lock, press OK to lock or unlock the half-hour
block of time. Locked period will display a lock in the box to the left of the time block
From the menu on the left the following options are available:
• Highlight SAVE to keep changes, or DON’T SAVE to cancel changes
• To lock the entire day, highlight LOCK ALL, and press OK. All blocks of time will display the lock icon. The LOCK
ALL option becomes UNLOCK ALL
23
• To unlock the entire day, highlight UNLOCK ALL, and press OK. All blocks of time will now have the lock icons
removed
• To show only the locked time blocks for the day, highlight VIEW LOCKED ONLY and press OK. The VIEW LOCKED
ONLY option becomes VIEW ALL
• To copy the same settings to all other days, select APPLY TO ALL DAYS, and press OK. Highlight YES or NO to
confirm
• To enable Time Locking, select the Time Locking box and press OK, a lock icon will display. Highlight SAVE to keep
changes or DON’T SAVE to cancel changes
• To disable Time Locking, select the Time Locking box and press OK, the lock icon will be removed. Highlight SAVE
to keep changes
Lock Unrated
• The message “Lock Unrated Programming – Some programs, such as educational TV shows and movies
released before 1960 are not rated” appears
• Highlight the box and press OK to add or remove a lock
• Highlight SAVE to keep changes, or DON’T SAVE to cancel changes
Watching a Locked Program
• When scrolling through the Guide or channels on live TV, locked programs display a lock image in the picture-inpicture tile
• To access a locked program, select the channel and press OK
• The screen fills with the lock image with the message “Press OK to Unlock”, press OK
• The message “Enter your 4-digit PIN to unlock” appears. Using the NUMERIC KEYPAD enter the four-digit PIN
• The option to DON’T UNLOCK and UNLOCK are displayed, highlight and press OK
Rental Locking
Rental locking blocks household members from purchasing Pay-Per-View or Video on Demand Movies. A monthly
spending limit is set to $100 for both MTS Pay-Per-View and MTS Video On Demand.
• Press MENU
• Press the RIGHT ARROW button to highlight SETTINGS
• Highlight PARENTAL CONTROLS, and press OK
• Highlight RENTAL LOCKING, and press OK
• A default PIN has been pre-set by MTS to 1234
• Use the NUMERIC KEYPAD to enter a four-digit PIN
• If PIN is entered incorrectly, press DELETE to erase
• If a PIN has already been set, enter the previously set PIN
• To lock rentals, press the RIGHT ARROW button to highlight RENTAL LOCKING, and press OK
• RIGHT ARROW to highlight the checkmark LOCK RENTING selection box
• Press OK and the lock renting icon appears in the box
• To unlock rentals, press OK again to clear the lock icon
• Highlight SAVE, and press OK, or select DON’T SAVE to exit from this screen without saving changes
24
Changing the PIN
• Press MENU
• Press the RIGHT ARROW button to highlight SETTINGS
• Highlight PARENTAL CONTROLS, and press OK
• Highlight PARENTAL LOCKING, and press OK
• Enter the four-digit PIN
• Use the ARROW buttons to highlight CHANGE PIN, and press OK
• Use the NUMERIC KEYPAD to enter a four-digit PIN, and then enter the PIN again to confirm it. To change parental
locking settings, you must specify a new PIN
• Highlight LOCK, and press OK
Forgot your Parental Control PINs?
• First-time subscribers have PINs set to 1234
• Check to ensure the correct PIN was used. For example, was a parental-control PIN used to rent a movie or was a
rental PIN used to view adult content?
• Check with other members of the home if the PIN was reset
• Has someone who is not supposed to have access to the PIN, set or reset the PIN
• If the PIN must be reset, contact MTS at 204-225-5687 (204-CALLMTS)
Parental Control Tips
Rental Locking is in Effect Even When Parental Locking is Temporarily Turned Off
After Rental Locking is set up, it remains in effect even if Parental Locking is temporarily turned off. You can watch
any program without entering a parental control PIN during the suspension period, but you must still enter a PIN to
rent videos and other content.
Cannot Prevent the Recording of Locked Content
Locked content can be recorded without entering a PIN. However, a PIN is required to view recorded locked programs.
Parental locking can be applied to recordings even after a program has been recorded.
For example, if an R-rated movie is recorded before parental locking is in effect, and then a lock is applied to R-rated
content, you cannot view the R-rated recording without entering the correct PIN.
Children Can View a Hidden Channel
Hiding a channel does not lock the channel.
Hiding a channel by using the Customize Channels screen makes the channel invisible in the program Guide as well as
when using the channel/page (CH | PAGE) button.
The channel can be viewed if it is directly tuned to by entering the channel number.
To lock a channel use the Parental Locking settings.
25
Apps on TV
We are constantly adding new apps to our TV service. Check
mts.ca/ultimatetv for the most up-to-date list. To access Apps on TV
you must also subscribe to MTS High Speed Internet service (any plan
other than Light and Super Max). Visit our Apps on TV demo channel
(channel 96) to try out our apps.
MyPicks
MyPicks lets you enhance your TV viewing experience! Customize
your viewing experience and keep track of up to six channels of
your choice at one time on one screen.
Note: A maximum of five Picks can be created per household.
Creating your first MyPick
User Tip: Press the A BUTTON at any time for help information.
• Tune to channel 93 and press OK
• Use the UP/DOWN ARROWS to select CREATE A PICK and press OK
to launch the MyPicks Wizard. If you select DON’T CREATE A PICK instead, you will return to the last channel
viewed
• Use the UP/DOWN ARROWS to highlight the layout style you want and press OK. Then use the RIGHT ARROW
to highlight the on-screen NEXT arrow and press OK
• Use the UP/DOWN ARROWS to highlight the layout you want and press OK. Then use the UP/DOWN buttons to
highlight the on-screen NEXT arrow and press OK
• Use the CH|PG button to scroll through pages of available channels and the UP/DOWN buttons to highlight the
channel you want. Press OK to add or remove channels and use the RIGHT ARROW to highlight the on-screen
NEXT arrow and press OK
• Use the CH|PG button to scroll through pages of available channels and the UP/DOWN buttons to highlight the
up or down indicator next to a channel. Press OK to move the selected channel and use the RIGHT ARROW to
highlight the on-screen NEXT arrow and press OK
• Use the ARROW button to highlight characters on the keyboard and press OK to select the characters you want (to
a maximum of ten). Use the RIGHT ARROW to highlight the on-screen NEXT arrow and press OK
• You will be presented with a confirmation page indicating that your Pick has been successfully saved and then
automatically navigated to the Landing Page
Press the A button at any time for help information.
Press the BACK button on your remote at any time to return to the previous screen.
Press the EXIT button on your remote at any time to exit MyPicks.
How to view an existing MyPick
•
•
•
•
Tune to channel 93 and press OK
Use the ARROWS to select from the list of existing Picks and press OK to view
Press the BACK button on your remote at any time to return to the previous screen
Press the EXIT button on your remote at any time to exit MyPicks
26
Ultimate Picks
Ultimate Picks lets you keep track of up to six shows at once within a genre! Choose from a selection of genres right
on your TV screen like Kids, Movies, and Sports.
• Tune to channel 92 and press OK
• Use the ARROWS to select from the following genres and press
OK to view: Kids, Sports, HD, Movies, and Premium Movies
• For Movies Picks, scroll through your catalogue of PIPs
(picture-in-picture) using the ARROWS. To select a channel for
viewing in full screen, highlight the PIP and press OK
• For Premium Movies Picks, scroll through your catalogue of
PIPs using the ARROWS. To select a channel for viewing,
highlight the PIP and press OK
Press the BACK button on your remote at any time to return to the previous screen.
Press the EXIT button on your remote at any time to exit Ultimate Picks.
To view a locked channel within a Pick, go to the MENU, select PARENTAL CONTROLS and modify your
PARENTAL LOCKING settings.
Press the A button at any time for help information.
27
On-TV Messaging
MTS Ultimate TV ‘Entertainment News’ and ‘TV Service’ message notifications will show up on your TV. A small
window will pop-up in the lower right corner of your TV screen, indicating you have been sent a message.
• To immediately view the message, select READ and press OK.
User Tip: If you CLOSE the notification pop-up, you can read the message later in the News Log.
How do I access messages in the Service and News Log?
• Press the MENU button on your MTS TV remote control
• Press the RIGHT ARROW button to navigate to MESSAGE CENTRE
• Press the DOWN ARROW button to navigate to NEWS LOG, and then press OK
• The SERVICE AND NEWS log will be displayed. The last message received will be at the top of the list
• To view a message, use the ARROW keys to select a message and press OK. If there is more than one page to view,
use the ARROWS on your remote to select NEXT PAGE or PREVIOUS PAGE and press OK
• To exit the log, press EXIT until you return to TV viewing
How do I disable entertainment news pop-up notifications on my TV?
NOTE: Disabling “entertainment news” does not disable “TV service” notifications from appearing on your TV. Pop-up entertainment
news notifications will be initially turned on (enabled) for all set-top boxes.
To turn the notifications off (disable), follow these steps:
• Press the MENU button on your MTS TV remote control
• Press the RIGHT ARROW button to navigate to MESSAGE CENTRE
• Press the DOWN ARROW button to navigate to NEWS OPTIONS, and then press OK
• Use the arrow buttons to navigate to OFF.
28
• Use the arrow buttons to navigate to SAVE and press OK
• This will disable pop-up notifications for entertainment news on every TV (set-top box) in the house.
How do I delete messages in the Service and News Log?
You don’t need to delete messages because they will expire automatically after a pre-set amount of time.
How do I know which Messages in the Log have been viewed?
The read / unread status of the messages are easy to see:
• Messages that have been read will have an “open” envelope icon
• Messages that have not yet been read will have a “new” envelope icon
Purchasing Add-Ons
MTS TV will let you know when there is an opportunity to purchase ‘add-ons’, such as specialty channels, through
your TV. A ‘Buy Now’ option will appear whenever you select such a channel. To complete the purchase, enter your
4-digit pin. This is the same PIN used to order MTS Video On Demand.
29
The Remotes
There are 5 remote controls for Ultimate TV® service. Each remote has slightly different buttons and different
programming instructions, but the buttons on each remote operate in the same way.
Look for the
Motorola
symbol on
back
Look for the
LEARN button
RF remotes
come with a
converter
MXv3
Black Remote
Silver or Charcoal
MXv3 RF
Black Remote
(no MTS logo)
MXv4
Black Remote
MXv4 RF
Black Remote
(with MTS logo and
writing on back)
30
Remote Control Programming
Getting Started
Install Batteries in Your Remote Control
• The remote control requires two AA-size alkaline batteries (1.5V) batteries
• On the back of the remote, push down on the tab and lift off the cover
• Match the batteries to the + and - marks inside the battery case, then insert two AA
alkaline batteries
• Press the battery cover back into place
• Test the remote control by pressing the STB/MTS key. The STB/MTS key should light up
if the batteries are properly inserted
User Tip: For the MXv4 (RF) remote, the mode Key (TV, DVD or AUX) will blink 5 times
with each key press when batteries need replacement.
Program your MTS Ultimate TV Remote to Control your TV,
DVD, Home Theatre Receiver, or Other Devices
You can program your MTS TV Remote to control other devices using the TV, DVD, and
AUX mode keys.
User Tip: The DVD and AUX mode keys can be setup with codes for any type of
equipment. The TV mode key can only be setup with TV codes. If you have a combination
unit, such as a TV/DVD unit, each component of the unit will normally be programmed
separately.
Manually Program the TV, DVD, or AUX mode keys using direct code entry:
Black MXv4 (RF) Remote Only:
1. Power on the device you want to program. Locate the 4-digit set up code for the device you want to program from
the Manufacturer Code List
2. Press the appropriate mode key (TV, DVD, or AUX) on the remote control
3. Press and hold SETUP until the mode key blinks twice
4. Enter the first code for your brand from the code list using the number pad on the remote control
5. Press the POWER key to test with your device. If the device turns does not turn off, repeat steps 3-5 using the next
code for your brand of device
6. Repeat the steps to program another device
Black MXv3 (RF) Silver and Charcoal Remotes Only:
1. Power on the device you want to program. Locate the 4-digit set up code for the device you want to program from
the Manufacturer Code List
2. Press and hold the appropriate mode key (TV, DVD, or AUX) on the remote control
3. Enter the first code for your brand from the code list using the number pad on the remote
4. Press the POWER key to test with your device, if the device turns off, setup is complete
5. If the device does not turn off, repeat steps 3-5 using the next code for your brand of device
6. Repeat the steps to program another device
31
Program the TV, DVD, or AUX Mode Keys for Ten Popular Brands of Equipment
Black MXv4 (RF) Remote Only:
1. Power on the device you want to program. Locate the 4-digit set up code for the device you want to program from
the Manufacturer Code List
2. Press and hold SETUP until the mode keys blink twice
3. Press the mode key (TV, DVD, or AUX) for the device you wish to set up. The selected mode key should stay lit
4. Find your device and brand from the charts below and note which number key is assigned to your brand. If your
brand is not listed in the following chart, then try the Direct Code Entry or the SETUP key
5. Press and hold the number key assigned to the brand of device you are trying to program
6. Release the key when your device turns off. Setup for that device is complete
• 2 Blinks of the TV, DVD, or AUX mode key = Success
• 1 Long Blink of the TV, DVD, or AUX mode key = Failure
Remote Control
Number Key
TV Brands
DVD/VCR Brands
Audio Brands
1
Insignia/Dynex
LG
Bose
2
LG
Memorex
Denon
3
Mitsubishi
Panasonic
LG
4
Panasonic
Philips/Magnavox
Onkyo
5
Philips/Magnavox
RCA
Panasonic
6
Samsung
Samsung
Philips
7
Sharp
Sharp
Pioneer
8
Sony
Sony
Samsung
9
Toshiba
Sylvania
Sony
0
Vizio
Toshiba
Yamaha
Program the TV, DVD, or AUX Mode Keys Using the Code Search
If you can’t find a 4-digit code for your device, try using the search function.
Searching on the black MXv3 remotes cannot be performed for any mode key until after that mode key is set-up with a
valid code. So, select any code for the appropriate mode from the code list, program the key using section A, and then
follow the steps below. For example if you’re trying to program a DVD player to the DVD key, but you don’t have the
code, program any DVD code from the list to the DVD key using the steps in section A, then you can follow the steps
below.
Black MXv4 (RF) Remote:
1.
2.
3.
4.
5.
Turn on the device you want to control and point the remote at that device
Press and hold SETUP until the mode key blinks twice
Press the mode key for the device you wish to setup. The mode key stays lit
Press and hold the OK key
Release the OK when your device turns off
32
Black MXv3 (RF) Remote:
1. Turn on the device you want to control and point the remote at that device
2. Press and hold the mode key (i.e. TV, DVD, or AUX) you want to program
3. Without releasing the selected mode key (i.e. TV, DVD, or AUX), press and hold the OK key simultaneously
4. Release both the mode key (i.e., TV, DVD, or AUX), and the OK key – all of the mode keys will flash, then the
selected mode key light will stay lit
5. Press the power button repeatedly until the selected device turns off. Once your device has turned off, press OK to
save the code
6. To indicate a successful setup, the selected mode key will turn off and you are ready to setup another device by
following steps 1 thru 4 of this section
Silver/Charcoal Remote:
1.
2.
3.
4.
Turn on the device you want to control and point the remote at that device
Press and hold the mode key (i.e. TV, DVD, or AUX) you want to program
Without releasing the selected mode key (i.e. TV, DVD, or AUX), press and hold the OK key simultaneously
Release both the mode key (i.e. TV, DVD, or AUX), and the OK key – all mode keys will flash twice indicating
programming mode
5. Enter 922 by pressing the number keys on the remote control
a. The selected mode key (TV, DVD, or AUX) will flash twice indicating correct entry
b. For AUX searching only, press and release the PLAY key then press:
• 1 for VCR
• 2 for Receiver/Tuner
• 3 for Amplifier
• 4 for Home Theatre in the Box (HTIB)
The AUX mode key will flash twice indicating correct entry
6. Press and hold PLAY key and wait until the device turns off, then release the PLAY key
a. The REW key can be used to go back through the codes one at a time
b. The FF key can be used to move forward through the codes one at a time
7. To save the code press the ENTER key on the remote control or press the EXIT key to return to normal operation.
The selected mode key will flash three times and return to normal operation
8. If no valid code is found, the green backlight will flash twice and the remote control will return to normal operation
9. Turn the device back on and use the remote to control your device. Now that your devices are programmed you can
press the appropriate mode key on the remote control to work with the selected device. To use the remote control
for your Set Top Box again, press the STB/MTS mode key
User Tip: You may need to repeat steps 1 through 8 to find a code.
Note: If any other key is pressed except PLAY, ENTER, POWER, EXIT, REW, FF or number keys 1 to 4 the selected mode key will give a
long red flash (error message) and the remote control will return to normal operation and you will need to start over.
If you are interrupted while you are programming, the remote control may time-out before you complete the code setup and you will need
to start over. A remote time out is indicated by two quick flashes of the green backlighting.
33
Power Control for Multiple Devices
By default, the POWER key only powers ON or places your set-top box in Standby mode. If you program the TV mode
key then the TV and Set Top Box can both be powered ON/OFF simultaneously.
You also have the option to turn ON/OFF TV, DVD, or AUX mode devices individually by pressing the applicable mode
key then the POWER key.
Learning (Black remotes only)
If the search method doesn’t find the code for your device, you can use the existing remote from your device to “teach”
your MTS Ultimate TV remote how to control that device.
Learning Commands
Black MXv3 (RF) Remote:
Motorola
(MTS) Remote
Learning cannot be performed for any mode until after that mode is setup with a
valid code. So, to learn the keys, first setup the mode with a valid code (see section
A, “select any code for the appropriate mode, from the code list”), then follow
these steps:
1. Press and hold the mode key (TV, DVD, or AUX) on the MTS TV Black remote
and while holding it pressed, press the LEARN key for one second then release
both keys
2. All of the mode keys will flash and then the selected mode key light remains on
3. On your MTS TV black remote, press and release the key that you want to teach.
4. While pointing your original remote at the bottom of your MTS TV Black remote,
approximately 1 inch apart, press and hold the original remote key until the
mode key light blinks once and stays on (If there is a learning problem, the mode
key light blinks for three seconds and stays on. If this happens, repeat steps 3
and 4 above)
1 inch apart
Your original
remote
5. Repeat steps 3 and 4 for each key you want your MTS TV black remote control
to learn
6. Press and release the LEARN key when all desired remote commands have been
learned. If you have encountered difficulties with the LEARN key setup, please
refer to “Troubleshooting Learning”
NOTE: It is not necessary to have your MTS TV black remote control learn every key from your
original remote since most keys won’t be used under normal daily use. The best practice is to
teach only the keys that help you navigate for the best experience, like your volume up and down,
channel up and down, and PVR functions.
34
Black MXv4 (RF) with MTS logo Remote:
1. Position your MTS TV remote 1-2 inches away from the device remote. Make sure the infrared ends of the remotes
are pointed toward each other.
MXv4 Remote (RF)
Your original remote
2. Press and hold SETUP until the LED lights blink twice
3. Press 975 on the number key pad
4. Press the desired mode key on the MTS TV remote (TV, DVD, or AUX) for the device you wish to set up, then the
key on the MTS remote that you want to teach
5. Press and hold the desired key on the teaching remote until the mode key on the MTS TV remote blinks twice
6. Repeat steps 2-5 to learn other keys from the original device remote
7. To exit learning mode, press and hold SETUP until a mode key blinks twice
Troubleshooting Learning (Black MXv3 & MXv4 Remotes Only)
•
•
•
•
•
•
No functions may be stored under the LEARN/SETUP key, or in the STB/MTS mode
Depending on the remote you are trying to learn from, some keys may not be teachable
Only one original device type can be learned per individual mode
Use fresh batteries for your original remote, and your MTS TV remote control
Keep at least three feet away from incandescent or low energy lights when learning
Point your original remote so the infrared elements on both remotes are directly in line with each other. You may
need to adjust the height of the remotes to achieve this
• If you keep experiencing errors while learning the first or second keys for a mode, then try the following:
• End the learn session by pressing the LEARN/SETUP key
• Clear out the learned commands for that mode
• Check the infrared elements of the two remotes are correctly aligned
• Change the distance between the two remotes to be either closer (half an inch) or further away (2 inches) from
each other
Try learning the original remote for that mode again. If problems reoccur with the same key, check the original remote
key being learned – does it transmit? Does it operate the target device?
Try learning that key under a different clear mode. If it learns, then it is likely a different code type from the others and
cannot be learned under the same mode.
Set Volume Options for Multiple Devices
The default setting for your power, volume, and channel control are to control your MTS TV set-top box regardless of the
mode you are in. For example, even in DVD mode, the volume will still control the set-top box.
Volume Control Set Up Options for Multiple Devices
• The volume commands are sent to the set-top box unless the TV mode key has been programmed
• If the TV mode key has been programmed, the volume commands are sent to the TV from all mode keys
• If you’d like the volume commands to be sent to just one device – for example, to your home theatre set up and
not to the MTS TV set-top box or TV set – follow the instructions in Lock the Volume Controls to One Device
• If you’d like the volume command sent to different devices depending on which mode you are in, go to Volume
Control Depends on Device Selected
35
Lock the Volume Controls to One Device
Silver/Charcoal Remote:
1. Press and hold the STB/MTS key and hold the OK key simultaneously on the remote control
2. Release both the STB/MTS key and the OK key – all the mode keys will flash twice indicating programming mode
3. Enter 955 by pressing the number keys on the remote control – the STB/MTS key will flash twice indicating correct
entry
4. Press the mode key (TV, DVD, or AUX) that you want to always receive the volume commands. The selected mode
key will flash three times indicating successful assignment and return to normal operation
The volume commands will now go to the selected device no matter what mode you are in
Black MXv3 (RF) Remote:
1. Press the TV key and while holding it pressed, press the OK key for 1 second
2. Release both keys, all of the mode keys will flash followed by the TV mode key light remaining on
3. Press and hold the MUTE key for 3 seconds until the TV mode key light briefly turns off then remains on. Press
and release the mode key you want to always operate the volume commands (STB/MTS, TV, DVD, or AUX). The
selected mode key light will remain on
4. Press and release the MUTE key to save the setting. The selected mode key light will turn off indicating a successful
setup. The volume commands will be setup for the selected device regardless of the selected mode. If the selected
mode key light flashes for 3 seconds and turns off, then the selected mode will have no volume commands of its
own and will need to start over from step 1 above and select a different mode to program the device
Black MXv4 (RF) with MTS logo Remote:
1. Press and hold SETUP until the mode key blinks twice
2. Press the VOL + key
3. Press the mode key (TV, DVD, or AUX) that corresponds to the device you use for volume controls
4. 2 blinks = success; 1 long blink = failure
Volume Control Depends on Device Selected
The volume setting can also be reconfigured to independently control the volume associated with each device (e.g. In
AUX mode the receiver controls the audio; in TV mode the TV controls the audio).
Silver/Charcoal Remote:
1. Press and hold the STB/MTS key and hold the OK key simultaneously on the remote control
2. Release both the STB/MTS key and the OK key – all the mode keys will flash twice indicating programming mode
3. Enter 955 by pressing the number keys on the remote control – the STB/MTS key will flash twice indicating correct
entry
4. Press the ENTER key – the STB/MTS key will flash tree times indicating successful assignment and return to normal
operations
Black MXv3 (RF) Remote:
1. Press the TV key and while holding it pressed, press the OK key for 1 second
2. Release both keys, all of the mode keys will flash followed by the TV mode key light remaining on
3. Press and hold the MUTE key for 3 seconds until the TV mode key light briefly turns off then remains on, then
release the MUTE key
4. Press and release the MUTE key to save the setting. The TV mode key light turns off indicating successful setup.
The volume commands will now work for different devices
36
NOTE: If a programmed mode key has no volume commands of its own, then the volume control will normally
operate the TV. If an invalid key is pressed, the selected mode key light flashes for 3 seconds and turns off. The
remote control returns to normal operation and you will need to start over.
If no key is pressed within 30 seconds, the remote control times out, the selected mode key light flashes for 3 seconds
and turns off. The remote control returns to normal operation at which time you can start over.
Black MXv4 (RF) with MTS logo Remote:
To Cancel Volume Control Lock to a single device:
1. Press and hold SETUP until the mode key blinks twice
2. Press the MUTE key
3. The mode key (TV, DVD, or AUX) will blink 4 times upon successful unlock
Reset the Remote
To Restore the Factory Default Settings
Silver/Charcoal Remote:
1. Press and hold the STB/MTS key and hold the OK key simultaneously on the remote control
2. Release both the STB/MTS key and the OK key – all four mode keys will flash twice indicating programming mode
3. Enter programming code 900 by pressing the number keys on the remote control – the STB/MTS key will flash
three times indicating you have successfully entered the code and the remote has been reset to the factory default
settings
Note: If any other key is pressed except the number keys the STB/MTS key will give a long red flash and the remote
control will return to normal operation. Should the remote control time-out before you complete the procedure you
will need to start over.
Black MXv3 (RF) Remote:
1. Press the TV key and while holding it pressed, press the OK key for 1 second and release both keys at the same
time
2. All the mode keys will flash and the TV mode key light will stay on
3. Press and hold the DELETE key for 3 seconds until the TV mode key blinks and stays off. The remote control is now
reset to factory default settings. If you want to use the remote control for your TV and other devices, you will need
to setup the TV, DVD, and AUX mode keys
4. If no key is pressed within 30 seconds, the remote control times out. The selected mode key light flashes for 3
seconds and turns off. The remote control returns to normal operation and you will need to start over
Black MXv4 (RF) with MTS logo Remote:
1. Press and hold SETUP until the LED blinks twice
2. Press 981 on the number pad and the LED will blink 4 times
3. The mode key (TV, DVD, or AUX) will blink 4 times upon successful unlock
37
Connections and Devices
Connecting the MTS Ultimate TV Set-Top Box
Before moving or changing components, disconnect the power cord from the MTS Ultimate TV set-top box and other
components. Set-top boxes with hard drives and those without hard drives have identical front panels and rear panel
connectors; only the size varies.
Ultimate TV has two PVRs (set-top boxes) – VIP 2262 and VIP 1216. Set-up instructions for both are included here.
VIP 1216 PVR (160GB Hard Drive)
Key
1
Item
TO WALL
(VIDEO IN)
VIP 2262 PVR (160GB or 500GB Hard Drive)
Function
Coaxial input for home video network (HPNA)
Connects to a high-definition TV or home theatre receiver with an HDMI input (for a DVI
input, use an HDMI-to-DVI adapter)
2
HDMI
3
NETWORK Ethernet 10/100 Base-T RJ-45 port
4
Y PB PR
RCA-type component video outputs to an HDTV
5
S-VIDEO
High quality video output to a VCR or TV that accepts S-Video. It carries video only; you
must also connect to the TV or home theatre receiver for audio
6
OPTICAL
S/PDIF audio output to a digital home theatre receiver
7
VIDEO OUT RCA-type video outputs to a TV, VCR, DVD recorder, or other device
8
AUDIO OUT
Left and right RCA-type stereo audio outputs
L and R
9
10
11
TO TV
(VIDEO
OUT)
USB
POWER
+ 12V DC
Cable Ends
Coaxial output to a TV or VCR
USB 2.0 connector
Connector for the DC power adapter
Video Connection Options
The set-top box offers the following video outputs:
• HDTV – HDMI or Y Pb Pr (component video)
• Standard TV – S-Video, RCA-type, or RF coaxial
To determine the available inputs on your TV, check the TV manual or on the TV itself. When you are familiar with the
available inputs on your TV, choose the optimal video connection based on the following guidelines.
38
Connecting to an HDTV, use one of:
HDMI offers higher quality than component video. If your HDTV
has an HDMI input, use the HDMI connector. HDMI carries
video and audio. If you connect your HDTV using HDMI, no additional audio connection to the TV is needed.
HDMI
Best
Video and audio
If your HDTV has DVI input, you can use an HDMI-to-DVI converter cable to connect to a set-top box HDMI connector. Use a
cable with an HDMI connector on one end and a DVI connector
on the other end. We do not recommend using an HDMI-to-DVI
or DVI-to-HDMI adapter. Because DVI does not carry audio, a
separate audio connection is required for DVI TV.
Y Pb Pr
Good
Video only
The Y Pb Pr connectors provide component video for the most
widely supported HDTV connection. If your HDTV only has Y Pb
Pr inputs, use these connectors.
Connecting to a standard TV, use one of:
S-Video
Best
Video only
This is the highest quality standard video output. If your
standard TV has an S-Video input, connect it to the S-VIDEO
output on your set-top box using an S-Video cable.
Video only
If your standard TV does not have an S-Video input, connect it
to the VIDEO OUT connector on your set-top box using a RCAtype video cable.
RCA-type
Very
Good
RF coaxial
Good
Video and audio
If your TV only has a coaxial RF input, use a coaxial TO TV
(VIDEO OUT) connector
Audio Connection Options
To connect your TV or home theatre receiver for audio you can use one of the following audio options depending on
its capabilities:
Optical
If possible for your TV or home theatre receiver, use the OPTICAL output to deliver S/
PDIF Dolby® audio. In most cases, it offers better quality, including support for Dolby
Digital 5.1 surround sound.
Best
Audio L and R
Good
If your TV or home theatre receiver has no S/DIF input, use the RCA-type AUDIO
outputs to your TV or home theatre receiver.
39
Connect to an HDTV – Video Only
• To determine your best connection, refer to Video Connection Options
• If you are connecting to a DVI or Y Pb Pr input on your TV, a separate audio connection is required. Refer to
Connect to an HDTV – Audio Only
• If you are connecting to a home theatre receiver, refer to Connect to a Home Theatre – Audio Only
VIP 1216 PVR
Set-top box
Pb
TO WALL
(VIDEO IN)
Y Pb Pr
L
Y
R
TO TV
(VIDEO OUT)
OPTICAL
HDMI
HDMI
NETWORK
Pr
S-VIDEO
VIDEO OUT
USB
POWER
+12V
DC
AUDIO OUT
Video in
Sample HDTV
These connections serve the
same purpose, use only one
Component
Video Input
HDMI
CABLE/
ANTENNA IN
Y
Pb
Pr
VIP 2262 PVR – Option 1
40
VIP 2262 PVR – Option 2
Connect to an HDTV – Audio Only
• To determine your best connection, refer to Video Connection Options.
• If you are connecting to a DVI or Y Pb Pr input on your TV, a separate audio connection is required. Refer to
Connect to an HDTV – Audio Only
• If you are connecting to a home theatre receiver, refer to Connect to a Home Theatre – Audio Only
VIP 1216
Set-top box
L
Pb
TO WALL
(VIDEO IN)
R
Y
TO TV
(VIDEO OUT)
OPTICAL
HDMI
NETWORK
Pr
RCA-type
Audio
VIDEO OUT
S-VIDEO
Optical
S/PDIF
USB
POWER
+12V
DC
AUDIO OUT
Video in
These connections serve the
same purpose, use only one
INPUT
OPTICAL
S/PDIF
AUDIO LEFT
AUDIO RIGHT
Sample HDTV Audio Inputs
41
VIP 2262
Connect to a Home Theatre Receiver – Audio Only
• To determine your best connection, refer to Audio Connection Options
• This video connection method does not support HD video. For more information, see Connect an HDTV – Audio
Only
VIP 1216
Set-top box
Pb
TO WALL
(VIDEO IN)
RCA-type
Audio
L
Y
R
TO TV
(VIDEO OUT)
OPTICAL
HDMI
NETWORK
Pr
VIDEO OUT
S-VIDEO
Optical
S/PDIF
USB
POWER
+12V
DC
AUDIO OUT
Video in
INPUT
OPTICAL
SPDIF
These connections serve the
same purpose, use only one
AUDIO LEFT
AUDIO RIGHT
Sample HDTV Audio Inputs
42
VIP 2262 – Option 1
VIP 2262 – Option 2
43
Connect to a Stereo TV
• To determine your best connection, refer to Video Connection Options
VIP 1216
Set-top box
Pb
TO WALL
(VIDEO IN)
S-Video
L
Y
R
TO TV
(VIDEO OUT)
OPTICAL
HDMI
RCA-type
Video
NETWORK
Pr
S-VIDEO
VIDEO OUT
USB
POWER
+12V
DC
AUDIO OUT
Video in
RCA-type
Audio
Optical
S/PDIF
These connections serve the
same purpose, use only one
Sample Stereo TV
INPUT
S-VIDEO
VIDEO
AUDIO LEFT
CABLE/
ANTENNA IN
AUDIO RIGHT
VIP 2262
44
Connect to a Stereo TV and Stereo VCR
• To determine your best connection, refer to Video Connection Options
• This video connection method does not support HD video. For more information, see Connect an HDTV – Video
Only
VIP 1216
Set-top box
Pb
TO WALL
(VIDEO IN)
RCA-type
Video
L
Y
R
TO TV
(VIDEO OUT)
OPTICAL
HDMI
NETWORK
Pr
RCA-type
Audio
S-VIDEO
VIDEO OUT
USB
POWER
+12V
DC
AUDIO OUT
Video in
Sample Stereo VCR
Sample Stereo TV
INPUT
S-VIDEO
INPUT
CABLE/
ANTENNA IN
TO TV
AUDIO
L
OUTPUT
VIDEO
R
AUDIO
L
VIDEO
VIDEO
R
CABLE/
ANTENNA IN
AUDIO LEFT
AUDIO RIGHT
VIP 2262 – Option 1
45
VIP 2262 – Option 2
46
Connect to a Home Theatre Receiver, TV, and VCR
• To determine your best connection, refer to Video Connection Options
• This video connection method does not support HD video. For more information, see Connect an HDTV – Video
Only
Set-top box
Pb
TO WALL
(VIDEO IN)
RCA-type
Video
L
Y
R
TO TV
(VIDEO OUT)
OPTICAL
HDMI
NETWORK
POWER
+12V
DC
USB
Pr
RCA-type
Audio
VIDEO OUT
S-VIDEO
AUDIO OUT
Video in
Optical
S/PDIF
Sample Stereo VCR
Sample Stereo TV
INPUT
S-VIDEO
INPUT
CABLE/
ANTENNA IN
AUDIO
OUTPUT
VIDEO
AUDIO
VIDEO
VIDEO
AUDIO LEFT
TO TV
L
R
L
CABLE/
ANTENNA IN
R
AUDIO RIGHT
Sample Home
Theatre Receiver
AUDIO
L
DVD
R
VIDEO
VIDEO S-VIDEO
OPTICAL
CABLE TV
SPEAKER
CONNECTIONS
VIDEO 2
IN
TV MONITOR
OUTPUT
VIDEO S-VIDEO
VCR
OUT
47
Troubleshooting
The below information should help you with troubleshooting issues with your MTS Ultimate TV® service. If your
problem is not resolved by this troubleshooting information, please call us, anytime, at 204-225-5687 (204-CALLMTS).
General Troubleshooting
Resetting the MTS Ultimate TV® Set-Top Box
•
•
•
•
•
•
Press the MENU button on the remote control
Use the RIGHT ARROW to move to SETTINGS
Use the DOWN ARROW to highlight RESTART SYSTEM and press OK
The screen goes blank, the message “No video signal” displays for a few moments
The MTS logo appears with the message “Please wait while system loads...”
When the system completes the restart cycle live TV resumes playing
The MTS Ultimate TV® Set-Top Box Will Not Power On
• Verify the power cord is securely connected to the set-top box and outlet. Unplug the set-top box from the outlet,
plug it back in, and press the POWER button
• If the set-top box is connected to a switched outlet on another device, such as a VCR or home theatre receiver,
verify the unit is powered on. Unplug the set-top box from the outlet, plug it back in, and press POWER button
• Press the POWER button on the set-top box front panel instead of the remote control because the batteries in the
remote control may need to be changed
The MTS Ultimate TV® Set-Top Box is Making a Humming Noise
The set-top box includes an integrated hard drive and a fan for cooling. During normal operation, it makes a quiet
humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the
internal fan adjusts to changes in the temperature around the set-top box. The hard drive stays on even when the
set-top box is turned off.
MTS Ultimate TV® Set-Top Box is Warm to the Touch
If the MTS Ultimate TV set-top box is warm, check the following:
•
•
•
•
•
•
Ensure the vents on the set-top box are not blocked
Do not place the set-top box on a rug or bed – this could cause overheating
Do not stack equipment on the set-top box
Maintain at least two inches of free space above the appliance
Never place the set-top box near or on a heat source like a heating vent or radiator
Ensure adequate ventilation around the set-top box
MTS Ultimate TV® Service is Not Available
The TV displays no signal, and the following message appears “Television is not currently available. Choose
Restart to try connecting again. If this problem continues, contact MTS customer service. Error#259”
• Record the error code that appears in the message
• Select RESTART and press OK
• If service is not restored, contact MTS at 204-225-5687
48
Program Guide has no Channel or Program Information
Occasionally, a delay occurs in the delivery of program Guide information.
• If the delay is more than a few minutes, press the GUIDE button to display the program guide, and then wait at
least two minutes before taking further action
If cells in the program guide are labelled “No Information,” there may be a short delay in providing the program
guide listings information. Or, you may have scrolled past the days for which the program guide has information, or
there is no program guide information for those services.
• Press EXIT TO TV or MENU to leave the program guide
• Press GUIDE to return to the program guide and wait for at least two minutes
Audio and Picture Troubleshooting
There is No Audio when Viewing TV Channels
Adjust Set-top Box Audio Level
Press the MENU
Use the RIGHT ARROW to move to SETTINGS, press OK
Use the DOWN ARROW to hightlight AUDIO, press OK
USE THE DOWN ARROW to hightlight SET-TOP BOX
AUDIO LEVEL, press OK
• Hightlight MAX LEVEL, press OK. Current set-top box audio
level with display: 25
• Hightlight MUTE OFF, press OK. Current set-top box mute
status will display: unmuted
• Highlight DONE, press OK
•
•
•
•
Mute and Connection
• Check that the MUTE button on the remote control has not been pressed. Press MUTE on the remote control to
restore sound
• Verify the set-top box audio output is connected to the TV or home theatre receiver
• If the set-top box audio output is connected to the TV, verify the MUTE button on the TV has not been pressed
• If the set-top box audio output is connected to a home theatre receiver, verify the home theatre receiver is set to the
appropriate input source and its MUTE button has not been pressed
Volume
• Ensure the volume on the TV is turned up
• Control the volume by using the VOLUME button on the set-top box remote control, not the volume control on the
TV remote control or on the TV set
• On some TV sets, you may need to use the TV controls to set the volume to full or slightly less than full before using
the set-top box remote control to control the volume. In this case, use the TV controls to turn the volume all the
way up, and then use the VOLUME button on the set-top box remote control
49
There is No Audio from the Centre and/or Surrounding Speakers of a Home Theatre
Receiver Connected to the MTS Ultimate TV® Set-Top Box
• Not all Dolby Digital programs feature full 5.1 surround sound. In some cases the programs may only contain left
and right stereo audio.
• Verify the S/PDIF cable is firmly connected to the set-top box and the home theatre receiver.
• Verify the home theatre receiver is set to a surround sound audio mode (Dolby Digital, Dolby Pro Logic® II, Dolby Pro
Logic).
• Verify the home theatre receiver is properly configured to work with all connected speakers.
Video or Audio is Choppy, Jerky, or of Poor Quality
The video or audio can be affected when the network is slow.
• Check to see if something else is running on the same Internet connection (like a graphics-intensive online video
game). If there is something else running, end it and see if the quality of video and audio improves
• Restart the set-top box by unplugging it and plugging it back in. Pull the plug from the wall, not from the back of
the set-top box
Audio and Video Are Out of Sync: Audio Lags Video or Video Lags Audio
Sometimes the audio and video feeds can get out of sync. Ordinarily this problem can be resolved by backing up the
video and watching it again, or by refreshing the video.
• Point the remote control at the set-top box and press the REPLAY button on the set-top box remote control. Try this
several times
• Tune away from the current channel, and then tune back to it
Set-top Box Audio Level
This allows you full control of adjusting the audio levels of the set-top box (This does not control the volume of your
TV).
•
•
•
•
•
Press MENU
Use the RIGHT ARROW to move to SETTINGS, press OK
Use the DOWN ARROW to hightlight AUDIO, press OK
Hightlight SET-TOP BOX AUDIO LEVEL, press OK
Audio Level Settings Screen will be displayed
The following actions are available:
• DONE – Saves all current settings and exits to LiveTV
• MAX LEVEL – Sets the Set-top Box Audio level to maxiumum 25
• INCREASE LEVEL + – Increases the Audio Level by 1 to a maximum setting of 25
• REDUCE LEVEL - – Decreases the Audio Level by 1 to a minimum setting of 0
• MUTE ON – Sets the audio to mute
• MUTE OFF – Disables the mute setting
50
Increase/Decrease Set-top Box Volume
Mute/Unmute Set-top Box Volume
Setup Last Button
When the recent panel is turned on, press the LAST button to display a list of the last 5 channels you have watched.
The recent panel displays a list of the last 5 channels you have watched and allows you to tune into any one of them.
Turning this feature off will tune you immediately to the last channel you have viewed.
•
•
•
•
Press MENU
Use the RIGHT ARROW to move to SETTINGS
Highlight TELEVISION, press OK
Highlight SETUP LAST BUTTON, press OK
• Select TURN THE RECENT PANEL FEATURE ON, to turn on the Recent Panel
• Select TURN THE RECENT PANEL FEATURE OFF, to turn off the Recent Panel
• Highlight SAVE, press OK
51
Program Guide and Menus are Available but No Video
• Ensure the TV, the set-top box, and all other relevant pieces of equipment are plugged in, turned on, and properly
connected
• Ensure the set-top box power switch is turned on
• Ensure that electric sockets are live. Test by plugging in a lamp or some other device known to work
• Ensure that the Internet network connection is operational. Restart the set-top box by unplugging it and plugging it
back in. Pull the plug from the wall, not from the back of the set-top box
PIPs Are Not Displayed in Any Screen or Menu
Picture-In-Pictures (PIPs) appear only for live TV programs and videos. PIPs do not appear for future programs or
recorded programs.
• For future programs, the PIP space shows how many minutes until the program starts
• For recorded programs, the PIP space shows a graphic symbol
Snowy Picture
•
•
•
•
•
Check that all cables are connected and are tight to the TV, VCR (if applicable), and set-top box
Ensure there is power to the set-top box. There should be a green light ring around the POWER button
Ensure the set-top box is tightly plugged in at the back of the box and the plug is in a live electrical outlet
Check that the VCR or DVD Player is powered off
Check the TV physical connections. If the set-top box and TV are connected with a coax cable ensure that the RF
output on the set-top box is going to the same channel your TV is set to
• Press MENU
• RIGHT ARROW to SETTINGS
• With GENERAL already highlighted press OK
• DOWN ARROW to RF OUTPUT CHANNEL and press OK
• Ensure the number (3 or 4) is the same as the channel to which the TV is tuned
Changing TV Screen Aspect Ratio
Changing the screen aspect ratio changes the screen dimensions for the video image and for the TV screens.
• Press MENU
• Press the RIGHT ARROW button to highlight SETTINGS
• Highlight TELEVISION, and press OK Highlight SCREEN ASPECT
RATIO AND HIGH-DEFINITION, and press OK
• Highlight the desired aspect ratio and resolution and press OK to
activate
• 4:3 STANDARD-DEFINITION – Used for ordinary televisions
• WIDESCREEN STANDARD-DEFINITION – Used for widescreen TVs (16:9 aspect ratio) that does not display in highdefinition
• 720P ON HIGH-DEFINITION SCREENS – Used for wide-screen
TVs that display images 720 pixels wide (this is sometimes called
“enhanced definition”)
• 1080I ON HIGH-DEFINITION SCREENS – Used for widescreen TVs that displays high-definition images (1080 pixels wide)
• Highlight CONTINUE, and press OK
• Select CANCEL CHANGES and press OK to exit from this screen
without changing the aspect ratio
User Tip: To change aspect ratio of SD programming on an HDTV, press the aspect/enter button while watching a
television program and a sub menu will appear, letting you select different aspect ratios including normal, stretch, and
zoom. This aspect ratio will remain for all SD channels until it is changed again.
52
Turning System Sound Effects On and Off
•
•
•
•
•
•
Press MENU
Press the RIGHT ARROW button to highlight SETTINGS
With GENERAL already highlighted press OK
Highlight SYSTEM SOUND EFFECTS and press OK
Highlight PLAY SOUND EFFECTS or MUTE SOUND EFFECTS and press OK
Highlight SAVE, and press OK. Select DON’T SAVE and press OK to exit from this screen without changing the
sound effects setting
To Activate Digital Audio (Dolby 5.1 or AC3)
•
•
•
•
•
•
Press MENU.
Highlight SETTINGS
Highlight AUDIO
Highlight DIGITAL AUDIO OUTPUT and press OK
Highlight SURROUND SOUND and press OK
Highlight SAVE and press OK
I forgot my Home Networking password
Your Home Networking (home Wi-Fi) password is located on the back of your Residential Gateway.
53
Guide Troubleshooting
Channels are Missing in the Program Guide
The program guide appears on-screen correctly, but some channels in the program guide are not showing. Check the
Customize Channels Settings screen to determine if channels have been selected to not show in the guide.
This feature affects only the TV on which it was setup.
• Press MENU
• Press the RIGHT ARROW button to highlight SETTINGS
• Highlight GUIDE, and press OK
• Highlight CUSTOMIZE CHANNEL GUIDE, and press OK
• Channels currently displayed in the guide have a check mark in front of them. Channels that are not currently
displayed in guide do not have a check mark in front of them
• Use the UP/DOWN ARROW button or CH|PG to go through the list of channels. The following options are
available:
• To hide a channel from the guide, highlight the channel, and press OK. The check mark disappears from the
check box
• To make a hidden channel show in the guide, highlight the channel, and press OK. A check mark appears in front
of the channel
• To see all channels in the guide, highlight CHECK ALL and press OK. Check marks appear in all the check boxes.
• To display only the unchecked boxes (hidden channels), highlight VIEW UNCHECKED, and press OK. The SHOW
UNCHECKED option becomes SHOW ALL
• To restore the entire list, highlight SHOW ALL and press OK
• To save the settings, highlight SAVE and press OK. Select DON’T SAVE to exit from the screen without saving the
settings
Reset Channels to Original Settings
•
•
•
•
•
•
•
Press MENU
Press the RIGHT ARROW button to highlight SETTINGS
Highlight GUIDE, and press OK
Highlight CUSTOMIZE CHANNEL GUIDE, and press OK
Highlight CHECK ALL and press OK. Check marks appear in all the check boxes
Highlight SAVE and press OK
Press EXIT to return to live TV
View all Channels
This will exit out of the current Favourites List
• Press MENU
• Under LIVE TV, highlight FAVOURITES, press OK
• To exit your Favourites list, select VIEW ALL CHANNELS, press OK
Disable Subscribed Channel Filter
•
•
•
•
•
•
Press MENU
Press the RIGHT ARROW button to highlight SETTINGS
Highlight GUIDE, press OK
Highlight SHOW ONLY SUBSCRIBED CHANNELS, press OK
Select VIEW ALL, press OK
Highlight SAVE and press OK
54
PVR Troubleshooting
Cannot Record a Program
•
•
•
•
Ensure the set-top box has PVR functionality and that you are subscribed to the MTS PVR service
Movies and programs within the Video on Demand service are copy-written material and cannot be recorded
Individually scheduled recordings are marked by a red dot and series recordings are marked by three overlapping dots
Some channels do not permit recording. If you try to record them you get an error message. This is normal and
expected as there is no way to record those channels
• If you are trying to record too many programs at once, some of them won’t record. They will appear in your guide
with a red circle and an X next to the program name. To resolve conflicts, see the “Conflicts” section of this guide
Recording to an External Device like a VCR or DVD Recorder
Verify the device is plugged in, turned on, and properly connected. Consult the documentation for the external device
for information about proper connection of the external hard disk drive.
Only the tuned channel will record using a VCR or DVD recorder.
All actions using the remote control will record, including changing volume. (Anything on your screen will be
recorded.)
Program Scheduled to Record Does Not Record
• Press RECORDED TV. If the program recorded, this screen lists the program. Do one of the following:
• If the Recorded TV screen lists the program, select the program in the list and play it
• With the program highlighted press OK
• Highlight PLAY and press OK
If there is no indication the program recorded, continue with the following:
A Different Program Recorded
• Press RECORDED TV. Does the Recorded TV screen list a program that was recorded on the same day and at the
same time as the program that you wanted to record? If so, another program was scheduled to record in that time
slot and the resulting conflict was resolved in favour of the other program
Record Based On Time Slot (Not Program Name)
Series recording is based on the time slot and not on the name of the series. If a series is scheduled to record for
11:00 AM every day, it records whatever is on that channel at 11:00 AM every day.
55
Remote Troubleshooting
The Remote Control is Working Intermittently or Does Not Work
• Verify the TV is on
• Check the batteries in the remote control and install new batteries if needed
• Ensure there are no obstructions between the remote control and the set-top box. Point the remote control directly at
the set-top box front panel, not at the TV or VCR
• Make sure the STB/MTS button is pressed to make sure your remote is in the right mode
• The angle between the remote control and the set-top box may be too large. Stand in front of the set-top box and not
too far to either side
• Press and release operation keys one at a time, firmly and deliberately
• Try changing the channels using the UP and DOWN ARROW keys on the set-top box front panel. The light on the
remote control should flash on while you change the channel
TV Quick Fixes
• Press STB/MTS, located at the top left-hand side of your remote, to ensure that the operating mode is set to MTS
Ultimate TV service (On some remotes, this button is labelled “MTS”)
• Make sure you are within 20 feet of your set-top box and have a clear line of sight with no obstructions (including
glass doors)
• Check the batteries in the remote control and replace them if needed
• On some TVs, the brightness settings can interfere with the signal from your remote to your set-top box. Try adjusting
the brightness on your TV set
• Check that there is power to your set-top box. You will see a green light around the power button on the front panel
• Check that your TV’s Input/Source is set to the type of cable that is connecting the MTS Ultimate TV set-top box to
your TV set (i.e., Component or HDMI)
• Check that your cables are firmly attached to the TV and set-top box
• Remove any items that may have been placed on any MTS Ultimate TV equipment. All equipment needs at least two
inches of free space for proper ventilation. Do not place any MTS equipment on a rug or bed as it may overheat
• Turn your set-top box off and on by pressing the POWER button on your set-top box to reset the system
Remember
• To instantly change your channel groups online, visit mts.ca/myaccount
• You must have an HD TV set to view HD-quality TV signals
56