Cisco8900_TrainingTemplate_CUCM9_BGSU

Cisco IP Phone Training
8945 IP Phone
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
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• Basic IP Phone Usage
• Advanced IP Phone Features
• IP Phone Customization
• What’s Next?
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
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•  What is Unified Communications?
•  Why is BGSU moving to Unified
Communications?
•  What are the differences between my old
phone and my new phone?
•  What changes should I be aware of?
There are new features, but there will be no changes in
basic phone functions!
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Video Camera
Handset
Video / Phone
Display
Line Buttons
Soft Keys
Voicemail
Dial Pad
Audio Controls
© 2010 Cisco and/or its affiliates. All rights reserved.
Mid-Call Options
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8
Navigation bar and
Select button
The Navigation bar allows you to scroll throug
items. When phone is on hook, displays phone
Placed Call listing (up arrow) or your speed d
Your Phone
The Select button (in the middle of the Navigat
select a highlighted item.
1
Handset light strip
2
Phone screen
9
There are multiple ways to
Headset
button
Toggles
on or
off. When the heads
Indicates an
incoming call (flashing
red) or the
new headset
voice message
(steady
lit. new phone.
red).
initiate
a call on your
Shows information about your phone such as directory number,
1.  Lift the handset and begin
to dial,
justline
like
you
would
on
your
home
button
Toggles
the
speakerphone
on or off. When the
10 Speakerphone
active
call and
status,
softkey
options,
speed
dials,
placed phone.
calls,
the button is lit.
menu listings.
2.  Press the Speaker Phone and phone
button
and begin to dial.
Depending on how your system administrator sets up the phone,
3 Programmable feature
Keypad
Allows
you
phone
numbers, enter lette
11
feature buttons
each to
side
ofto
thedial
phone
screen)
3.  Press thebuttons
button next to theprogrammable
phone number
you(on
wish
call
from
items (by entering the item number).
provide access to:
(the Line
button) and begin
to dial.
• Phone
lines and intercom lines
button
Toggles the microphone on or off. When the m
12 Mute
• Speed-dial numbers (speed-dial
thebuttons,
buttonincluding
is lit. the Line Status
speed-dial features)
buttonservices (for example,
Controls
the handset,
headset, and speakerpho
• Web-based
a Personal
Address Book
13 Volume
button)
and the ringer volume (on hook).
• Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
• Green, steady—Active call or two-way intercom call
• Green, flashing—Held call
14 Messages button
Auto-dials your voice messaging system (varie
• Amber, steady—Privacy in use, one-way intercom call, DND
active, or logged into Hunt Group
• Amber, any
flashing—Incoming
call oroptions
reverting the
call
4.  Dial the number first, then
choose
of the above
toApplications
place the menu. Use it to a
button
Opens/closes
15 Applications
• Red, steady—Remote line inpreferences,
use (shared line
or Linesettings,
Status) and phone model
phone
call.
• Red, flashing—Remote line on hold
4
Softkey buttons
the
16 Contacts
Dependingbutton
on how your system Opens/closes
administrator sets
upDirectories
the phone, menu. Use it to a
directories.
enable softkey options displayedcorporate
on your phone
screen.
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5
Transfer button
Transfers a call.
17 Handset
Phone handset.
7
What is my number?
You can locate both your full
external telephone number and
your 5 digit extension number
in the display of your IP Phone.
Full Phone #
Extension #
© 2010 Cisco and/or its affiliates. All rights reserved.
•  External Calls
Dial “9”, then enter the telephone
number you wish to call.
•  Internal Calls (Calling others
within BGSU)
Your extensions are the same 5-digit
numbers you have now. Dial a
colleague’s 5-digit extension number
to call them.
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Just as with making a call, you have several options for ending your
call.
1.  If you are talking on your handset, simply place the handset
back in the receiver to end the call.
2.  Press the soft key located under the word End Call in the
display of your IP Phone.
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8
Navigation bar and
Select button
The Navigation bar allows you to scroll throug
items. When phone is on hook, displays phon
Placed Call listing (up Your
arrow)
Phoneor your speed d
The Select button (in the middle of the Naviga
select a highlighted item.
1
Handset light strip
2
Phone screen
9
There are multiple ways to
Headset
button
Toggles
on or
off. When the heads
Indicates an
incoming call (flashing
red) or the
new headset
voice message
(steady
red).
lit.
answer
a call on your
new phone.
Shows information about your phone such as directory number,
1.  Lift the handset, just like
would
your
phone.
Speakerphone
button
Toggles
the
speakerphone
on or off. When the
active
call andon
line
status, home
softkey
options,
speed
dials, placed calls,
10 you
and phone menu listings.
the button is lit.
2.  Press the Speaker Phone
button.
Depending on how your system administrator sets up the phone,
3 Programmable feature
buttons
programmable
feature buttons (on
each side
thedial
phone
screen)numbers, enter lette
Keypad
Allows
youofto
phone
11 the
3.  Press the button next to
phone number
access to:
items (by entering the item number).
(the Line
button) whichprovide
is ringing.
• Phone lines and intercom lines
Toggles the microphone on or off. When the m
12 Mute button
• Speed-dial numbers (speed-dial
thebuttons,
buttonincluding
is lit. the Line Status
speed-dial features)
• Web-based
services (for example,
a Personal
Address Book
button
Controls
the handset,
headset, and speakerph
13 Volume
button)
and the ringer volume (on hook).
• Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
• Green, steady—Active call or two-way intercom call
• Green, flashing—Held call
button
Auto-dials your voice messaging system (varie
14 Messages
• Amber, steady—Privacy in use, one-way intercom call, DND
active, or logged into Hunt Group
The Caller ID of the
• Amber, flashing—Incoming call or reverting call
button
15 Applications
person
calling you
will
Opens/closes the Applications menu. Use it to a
appear
in the display.
preferences, phone settings, and phone model
• Red, steady—Remote line in use (shared line or Line Status)
• Red, flashing—Remote line on hold
4
Softkey buttons
© 2010 Cisco and/or its affiliates. All rights reserved.
5
Transfer button
the
Dependingbutton
on how your system Opens/closes
administrator sets
upDirectories
the phone, menu. Use it to a
16 Contacts
enable softkey options displayedcorporate
on your phone
screen.
directories.
Transfers a call.
17 Handset
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Phone handset.
10
8
Transfer button
T
9
Redial button
R
10 Keypad
A
i
•  Your IP Phone is equipped with a video camera to increase the
effectiveness of your communications.
Video
Camera
Video
Display
11 Speakerphone button
To temporarily
disable your video
from transmitting,
Mute button
12 Video
press
the Video
Mute
button.
13 Mute button
another user with video capabilities. To present your video to the
16
caller, press the red Video Mute button.
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a
I
t
M
M
T
i
•  Video will not automatically appear when you are connected to
© 2010 Cisco and/or its affiliates. All rights reserved.
S
c
i
11
4
Softkey buttons
Allows you to acce
item) displayed on
5
Navigation pad and
Select button
The two-way Nav
highlight items, an
The Select button (
highlighted item a
Theand
Select button
When you place a call on hold, the person on hold hears music
you can not hear them. You should use
if youbutton
are going Creates
to to a conferen
Conference
6 hold
step away from your desk during a call, or need to leave the
conversation for a brief period of time.
7
•  To place a call on hold, press the Hold
Hold button
Places a connected
button.
button
Transfers
Hanging up the handset will not disconnect8 theTransfer
call when
the caller is on
hold. a call.
9
Redial button
Redials a call.
The hold icon will appear next to the call10in the
display of your IP Phone
to you to dial
Keypad
Allows
indicate the call is currently on hold.
items (by entering
Speakerphone
button
Selectsinthe speaker
11 under
•  To return to the call, press the soft key
the word
Resume
the IP Phone display.
call, picks up an in
is lit green.
The speakerphone
audio path is selec
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If external speaker
them as the defaul
Select button
items. When phone is
Placed Call listing (up
The Select button (in
select a highlighted it
9
Headset button
Toggles the headset o
lit.
When you place a call on Mute, you can
still hear the caller, but
Toggles the speakerph
10 Speakerphone button
they cannot hear you. You should use mute if you want to remain
in is lit.
the button
bar and
T
8 Navigation
the conversation but do not wish to be heard. The other
person
(or
Select button
Allows you to dial phi
11 Keypad
people) on the phone will not have any indication you have items (by entering theP
momentarily silenced your end of the conversation.
Toggles the microphoT
12 Mute button
•  To place a call on mute, press the Mute
the button is lit.
s
button. The button
Headset
button the handset,T
9 mute.
will remain lit in red to indicate the call
currently
button on
Controls
13 isVolume
l
and the ringer volume
Muting your phone
will NOT mute your
video!
10 Speakerphone button
T
t
Keypad
A
Auto-dials your voice
14 Messages button11
i
• 
T
12 Mute button
Applications button
Opens/closes the Appt
To remove yourself from mute, simply15press
the Mute
button
preferences, phone se
again. The button will no longer be lit.
C
13 Volume button
Opens/closes the Direa
16 Contacts button
corporate directories.
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17 Handset
13
Phone handset.
buttons
programmable feature button
provide access to:
3 Programmable
• Phone lines
and intercom
buttons
• Speed-dial numbers (spee
speed-dial features)
• Web-based services (for
4 Softkey button
button)
When you have a call on your line, you may transfer that call to
• Call features (for examp
anyone in or outside your agency.
5 Transfer butto
Buttons illuminate to indicat
Green, steady—Active ca
1.  With the call live on your line (not on hold), press the •Transfer
Conference bu
• Green,
ca
button. This will put the caller on hold automatically, and
you
6 flashing—Held
will hear dial tone.
• Amber, steady—Privacy
active, or logged into Hu
7 Hold button
• Amber, flashing—Incom
• Red, steady—Remote lin
• Red, flashing—Remote l
2.  Enter the telephone number you
tobuttons
transfer to. Depending
You willon how your syst
Softkey
4 wish
enable
softkey options displa
need to enter this just as you would dial it directly from
your
phone.
Softkey button
Transfers a4 call.
5 Transfer button
Cisco Unified IP Phone
button again to
butto
5 Transfer
immediately complete the transfer,
or you may
thea other
button wait for
Creates
conference
call.
6 Conference
person to answer the call, speak to them, then press Transfer
again when you are ready.
bu
6 Conference
Places an active
call on hold.
7 Hold button
3.  You may either press the Transfer
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7
14
Hold
button
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Conference Calls allow you to be on a single phone call with 5
additional participants.
Transfer but
4
5 Conference b
Transfer button
5
6 Hold button
Conference button
1.  With the first participant on an active call, press the Conference
button. This will place the first caller on hold.
2.  Once the second call is answered, press the Conference
7
Navigation b
Hold button
6 now
button again to add the second call to the first. You can
Select button
talk to both participants at the same time.
If your first call is a video 7
call, when you add a
second call video will
stop. Video conference is
not supported.
8
Repeat the above steps to add up to 4 more calls.
Navigation bar and
Select button
8
Line 1 and L
buttons
1
Line 1 and Line
2
2
buttons
1
2
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12 Mute button
13 Volume butto
When you have a voice message in your mailbox, the red light on
your IP Phone handset will illuminate.
14 Messages but
To check your messages from your IP Phone, press the Messages
15 Applications
button, then enter your PIN followed by # when prompted.
When you have a message, your handset will
light and an envelope will appear next to the
line with the message.
16 Contacts but
17 Handset
You may also check your voicemail messages from outside your
office using any telephone.
1.  Dial your own telephone number. When your voicemail greeting
begins to play, press the Star
keypad.
!"
Button on your phone’s
2.  Enter your PIN followed by # when prompted.
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Soft keys are pre-programmed options that will change depending
on the current state of your phone. For example, if you are on an
active call, you may see End Call and Call Park in the display
above the buttons, but when your phone is ringing, you will see
Answer and iDivert (send direct to voicemail) above those same
buttons.
Soft keys offer more advanced features, such as Call Forward,
Redial, and Speed Dial.
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8
Navigation bar and
Select button
The Navigation bar allows you to scroll through menus and highlight
items. When phone is on hook, displays phone numbers from your
Placed Call listing (up arrow) or your speed dials (down arrow).
The Select button (in the middle of the Navigation bar) allows you to
selectall
a highlighted
item.
forward
your telephone
calls to another
You have the ability to
extension,
an external
telephone
number,
your
voicemail.
When
button
Toggles the
headset onor
or off.
When
the headset is on,
the button is
9 Headset
your IP Phone is forwarded,lit.your IP Phone will not ring with
incoming
Speakerphone button
Toggles the speakerphone on or off. When the speakerphone is on,
10 calls.
the button is lit.
1.  Press the soft key under the Fwd All in the IP Phone display.
11 Keypad
Allows you to dial phone numbers, enter letters, and select menu
items (by entering the item number).
2.  Enter the phone number you wish to forward your calls to,
12 Mute button
Toggles the microphone on or off. When the microphone is muted,
exactly how you would dial
it directly
from your IP Phone.
the button
is lit.
Volumenumber
button
the handset,
headset, and
volume (off
3.  The 13phone
yourControls
calls are
forwarding
tospeakerphone
will be shown
in hook)
and the ringer volume (on hook).
the display of your IP Phone.
4.  To cancel the forwarding, press the Fwd Off soft key.
button
Auto-dials
your voice
system
(varies
by system).
14 Messages
To forward
to voicemail,
press
the Fwd
All messaging
soft key,
then
press
your
Messages
button.
15 Applications button
© 2010 Cisco and/or its affiliates. All rights reserved.
16 Contacts button
Opens/closes the Applications menu. Use it to access call history, user
preferences, phone settings, and phone model information.
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Opens/closes the Directories menu. Use it to access personal and
corporate directories.
Do Not Disturb allows you to temporarily silence your phone from
ringing with any new calls without sending callers directly into your
voicemail. You will still have visual indication of incoming calls.
To activate Do Not Disturb on your phone, press the DND soft key.
You will see the Do Not Disturb message appear indicating your
phone is in Do Not Disturb mode.
To turn off Do Not Disturb, press the DND soft key again. The Do
Not Disturb message will be removed from the display.
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•  When an incoming call is ringing on your line, you have the option
to send the caller directly to your voicemail by pressing the Divert
soft key.
•  Note: When you use Divert, calls will always be delivered into
YOUR voicemail inbox, regardless from where the call was
forwarded. When calls Ring No Answer, the caller will be
delivered into the voicemail inbox of the original person they
called, provided they have voice mail. Within the caller ID of the
caller, the system will tell you if it is a forwarded call.
© 2010 Cisco and/or its affiliates. All rights reserved.
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and the ringer volume (on hook).
Transfers
a call.
4 Transfer
button button Auto-dials
your voicemail
system (varies b
14 Messages
Navigation Bar and
Select Button
Auto-dials your voicemail system (var
14 Messages button
Creates
conference call.
5 Conference
button button
Opens/closes
thea Applications
menu. Use it
15 Applications
Contacts
preferences,
phone settings, and phone mo
Button
You can look up the15phone
numbers
of colleagues
Applications
button
Opens/closes the Applications menu. U
Hold
button
Placesthe
an Directories
active call on
hold. Use it t
6
menu.
16 Contacts
preferences,
phone settings,
and phon
and dial them directly
from button
your Cisco IPOpens/closes
Phone
corporate directories.
using the Contacts
button.
button
Opens/closes the Directories menu. Us
16 Contacts
The Navigation bar allows you to sc
7 Navigation bar and
handset. directories.
17 Handset Select button Phone
corporate
items. When phone is on hook, displ
1.  Press the Contacts
button.
17 Handset
2.  Use the Navigation
Bar
to scroll
Phone Screen
1 and in
Line
2 middle
Line
selects
the primary phone line
8 Line
Press the SelectPhone
button
located
the
of1the
Navigation
Screen
Directory.
3. 
Placed Call listing (up arrow) or you
Phone
handset.
down
to
the
BGSU
The
Select
button (in the middle of t
select a highlighted item.
Bar.
buttons
1
Depending on how your system adm
2 may provide access to:
4.  Search for a colleague by entering some or all of the information
Secondary phone line
in the First Name and Last2 Name fields, then• select
Search.
• Speed-dial number (speed-dial b
5.  When you locate the person you wish to reach,
highlightservice
the (for example,
• Web-based
name, press Select, then press Dial.
© 2010 Cisco and/or its affiliates. All rights reserved.
Buttons
illuminate
to indicate
status
Displays
date, time,
and directory
• Green,
steady—Active
call for
During
a call,
displays details
Displays
date,
time,
and
dire
• Green,
flashing—Held
call
call,
displays
line
text
label
and
o
1
Header
2
Line details and other phone
1 Header
information
calls,
anddetail
phon
During
aspeed
call, dials,
displays
2 Line details and other phone placed
• Amber,
flashing—Incoming
call
information
call, displays line text label a
Cisco Confidential
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and the ringer volume (on hook).
14 Messages button
Auto-dials your voicemail system (var
You can view a list of all15past
received, placed,Opens/closes
and missed
calls.
Applications button
the Applications menu. U
1.  Press the Applications
button.
8 Navigation
preferences, phone settings,
and phonb
Select button
Contacts button
the Directories menu. Us
16 Call
2.  The first option will be
History. Press Opens/closes
the
corporate directories.
Select button in the center of the Navigation Bar.
17 Handset
Phone handset.
9
Headset butt
To dial from Call History, use the Navigation Bar to highlight the 10 Speakerphon
Phone Screen
number you wish to call, then lift the handset or press the Speaker
11 Keypad
button.
Your last 150 calls will be saved.
12 Mute button
13 Volume butto
© 2010 Cisco and/or its affiliates. All rights reserved.
1
Header
Displays date, time, and dire
2
Line details and other phone
information
Messages
but
During a call, 14
displays
detail
call, displays line text label a
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© 2010 Cisco and/or its affiliates. All rights reserved.
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13 Volume button
Controls the handset, headset, and sp
and the ringer volume (on hook).
14 Messages button
Auto-dials your voicemail system (var
You can choose a custom ringtone for your phone to distinguish it
from other ringing phones.
Opens/closes the Applications menu. U
15 Applications button
1.  Press the Applications
button.
preferences, phone settings, and phon
2.  Use the Navigation 16
Bar to scroll to Preferences, then press the
Contacts button
Opens/closes the Directories menu. Us
corporate directories.
Select button in the middle of the Navigation Bar.
17 Handset
Phone handset.
3.  Ringtone should be the first option in your list. Press the Select
button.
4. 
Phone
Screen
You can listen to all 29 ringtones by scrolling through the list,
then selecting Play.
5.  When you find the ringtone you like, select Set, then Apply to
save the changes on your IP Phone.
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© 2010 Cisco and/or its affiliates. All rights reserved.
1
Header
25
Displays date, time, and dire
13 Volume button
Controls the handset, headset, and speakerphon
and the ringer volume (on hook).
14 Messages button
Auto-dials your voicemail system (varies by sys
•  You may change the angle of your phone by adjusting the stand.
Applications
button
the Applications
menu. Use it to a
15 the
•  You can change
contrast
on yourOpens/closes
phone display
by pressing
preferences, phone settings, and phone model in
the Applications
button, then choosing
Contrast. Use the
Navigation Bar16toContacts
increase
or decrease
the contrast.
button
Opens/closes
the Directories menu. Use it to acc
corporate directories.
•  You may use the Volume Bar to change the volume of the ringer
when you are 17
notHandset
on an active call, orPhone
change
the handset volume
handset.
when you are on an active call.
Phone Screen
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© 2010 Cisco and/or its affiliates. All rights reserved.
1
Header
26
Displays date, time, and directory num
•  You may create up to 199 speed entries for frequently called
contacts. To do this, you must open a web browser and navigate
to the Communications Manager User Options website located at:
http://MyPhone.bgsu.edu/ucmuser
1.  Enter your BGSU
Username and
Password.
2.  Click the Login button
to continue.
© 2010 Cisco and/or its affiliates. All rights reserved.
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•  You are now logged in to the Communications Manager User
Options webpage. If you have more than one device assigned to
you, click on the device you wish to add speed dials to in the left
hand column, then select Phone Settings.
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•  You may now complete the Speed Dials for This Phone fields for
your speed dial entries. You must enter the phone numbers
exactly how you would dial them from your phone. (5-digits for
internal contacts, 9 + full telephone number for external numbers)
•  Click Save to save your entries. Your phone will reset as it is
updated with your new Speed Dial entries.
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Speed Dial on the Web, page 73
Line Status Indicators, page 56
ace a Call with a Speed-Dial Button
ore youIfcan
speed-dial
buttons
on your
phone,
you the
mustSpeed
set up Dials
speedwill
dialfill
on your U
youuse
have
open line
buttons
on your
phone,
b pages.those lines first. You will be able to tell if a line button is a speed
looking
for this symbol
place adial
call,by
press
a speed-dial
button
next
to left
the side
line of
button.
on the
your phone.
maywith
also dial
your Speed Dial Code
entries by lifting your handset,
ace aYou
Call
a Speed-Dial
pressing the Speed Dial soft key, enter the corresponding Speed
number, then
thephone,
Speedyou
Dialmust
soft key
once
ore youDial
canentry
use speed-dial
codespress
on your
set up
the more.
codes on your U
b pages.
e a Speed-Dial Code On Hook
er the speed-dial code and press the Speed Dial softkey.
e a Speed-Dial Code Off Hook
Lift the handset and press the Speed Dial softkey.
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Enter the speed-dial code and press the Speed Dial softkey again to complete the call
Classroom Phones
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Advanced User Phones
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•  Watch your email for communications regarding
when you will receive your new phone.
•  When you receive your new phone, it will not have
a number assigned. You will be notified when your
phone number will transfer from your old phone to
your new phone.
•  Contact the Technology Support Center (TSC) with
any questions.
© 2010 Cisco and/or its affiliates. All rights reserved.
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34
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
35
Thank you.