Dimplex DS5629 Service manual

Service Manual
Model Number
DS5629
UL Part Number
6900471359
IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service
this stove. For your safety, always comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2011 Dimplex North America Limited
REV
PCN
DATE
01
-
9-Sep-11
02
13147
16-Apr-12
7400490000R02
TABLE OF CONTENTS
OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Exploded Parts Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Wiring Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
LIGHT BULB REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
UPPER LIGHT BULB REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
LOWER LIGHT BULB REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
FLAME ROD REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
FLICKER MOTOR REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
REMOTE CONTROL RECEIVER REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CONTROLS REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
SWITCHES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
THERMOSTAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
POWER CORD REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
HEATER ASSEMBLY REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Always use a qualified technician or service agency to repair this stove.
! NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
Warning: Procedures and techniques which, if not carefully followed, will expose the user to the
risk of fire, serious injury, or death.
2
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OPERATION
Figure 1
Remote Control
The stove is supplied with a radio frequency remote control.
This remote control has a range of approximately 50 feet
(15.25 m), it does not have to be pointed at the stove and
can pass through most obstacles (including walls). It is
supplied with one of hundreds of independent frequencies
to prevent interference with other units.
! NOTE: Before attempting any operation with the
remote, pull the plastic insulator strip out from between
the remote casing and battery cover (Figure 2).
Remote Operation
To access the controls go to the back of the Stove. (Figure
1)
A. 3-Position Switch
The switch has two ON positions marked with “-“ and “=”.
The “-“ position is for manual operation. In this position the
built-in remote control is bypassed. The “=” position is for
operating the unit with the provided remote control. When
in “=” position the unit is operated with the ON and OFF
buttons of the remote control.
When the switch is in the center position the unit is off.
B. Heater On/Off Switch
The Heater On/Off Switch supplies power to the heater fan
and the heater element.
C. Heater Thermostat Control
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to turn on
the heater. When the room reached the desired temperature, turn the thermostat knob counter clockwise until you
hear a click. Leave in this position to maintain the room
temperature at this setting. For additional heat, turn clockwise until you hear the click again and the heater will turn
on. To turn the heater off, switch the Heater On/Off switch
to the OFF position.
! NOTE: When the heater is switched ON, the heater fan
will operate. The heater element may or may not be on,
depending on the thermostat control setting (See “Heater
Thermostat Control”)
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the heater off and it will not come back on without being
reset. It can be reset by switching the 3-Position Switch to
OFF and waiting 5 minutes before switching the unit back
on.
CAUTION: If you need to continuously reset the
heater, unplug the unit and call Dimplex North America
Limited at 1-800-668-6663.
The stove is supplied with an integrated on/off remote
control
! NOTE: Ensure that the stove 3-Position Switch is set to
the remote control setting.
To operate, push the ON button to turn stove on, push the
OFF button to turn the stove off.
Remote Control Initialization/Reprogramming
If the remote control or remote control receiver has been
replaced, follow these steps to initialize the remote control
and receiver:
1. Set the 3-Position Switch to OFF.
2. Wait a minimum of five (5) seconds and set the 3
Position Switch to the “=” position (Figure 1A).
3. Within 10 seconds of re-acquiring power, press the ON
button located on the remote control.
! NOTE: You will have only 10 seconds to perform this
last step. Failure to do so will result in these steps needing
to be followed again.
This will synchronize the remote control and receiver.
Battery Replacement
To replace the battery:
1. Slide battery cover open on the remote control
(Figure 2).
2. Install one (1) 12-Volt (A23) battery in the battery
holder.
3. Close the battery cover
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.
Figure 2
On
Button
Off Button
Plastic
Strip
Battery
Cover
3
Maintenance
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of fire,
electric shock or damage to persons.
Light Bulb Replacement
Allow at least 5 minutes for light bulbs to cool off before
touching bulbs to avoid accidental burning of skin.
Light bulbs need to be replaced when you notice a dark
section of the flame or when the clarity and detail of the log
exterior disappears. There are two bulbs under the log set
which generate the flames and embers.
Tool Requirements
Phillips screw driver
Helpful Hints
It is a good idea to replace all light bulbs at one time if they
are close to the end of their rated life. Group replacement
will reduce the number of times you need to open the unit
to replace light bulbs.
Upper Light Bulb Requirements
Quantity of 1 clear chandelier or candelabra bulbs with an
E-12 (small) socket base, 7 watt rating.
Upper Bulb Replacement
1. Open door by pulling the handle.
2. Locate the upper bulb bracket.
3. Bend light retainer bracket down.
4. Locate and remove the light bulb.
5. Insert new bulb.
6. Bend light retainer bracket back into its original position.
7. Close the door.
Glass Cleaning
The clear door is cleaned in the factory during the assembly operation. During shipment, installation, handling,
etc., the clear door may collect dust particles, these can be
removed by dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, the clear door can
be cleaned with a damp cloth. The clear door should be
completely dried with a lint free cloth to prevent water
spots. To prevent scratching, do not use abrasive cleaners
or spray liquids on the clear door surface.
Plastic Door Cleaning
To remove fingerprints or other marks, the clear door can
be cleaned with a damp cloth. The clear door should be
completely dried with a lint free cloth to prevent water
spots. To prevent scratching, do not use abrasive cleaners
or spray liquids on the clear door surface.
Stove Surface Cleaning
Use warm water only to clean painted surfaces of the Compact Stove. Do not use abrasive cleaners.
Servicing
Except for light bulb replacement and cleaning described
above, an authorized service representative should perform
any other servicing.
Lower Light Bulb Requirements
Quantity of 2 clear chandelier or candelabra bulbs with an
E-12 (small) socket base, 60 watt rating.
Lower Bulb Replacement
1. Open door by pulling the handle.
2. Remove the screw from the logset located in the center
of the emberbed and remove the logset from the unit.
3. Locate and examine the bulbs to determine which
bulb(s) required replacement.
4. Locate and remove the light bulb(s).
5. Insert new bulb(s).
6. Install the logset into the unit, pushing firmly against
the glass. Replace the logset retaining screw into the
ember bed.
7. Close the door.
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Exploded Parts Diagram
10
15
5
20
17
6
11
4
16
7
9
8
13
22
20
2
1
18
12
19
3
14
1. Cutout . . . . . . . . . . . . . . . . . . . . . . . . . . 2300270100RP
2. Flicker Motor . . . . . . . . . . . . . . . . . . . . . 2000210200RP
3. Heater/Blower Assembly . . . . . . . . . . . . 2200490700RP
4. Thermostat . . . . . . . . . . . . . . . . . . . . . . 2300150100RP*
5. 3 Position Switch . . . . . . . . . . . . . . . . . . 2800071100RP
6. Heater On/Off Switch . . . . . . . . . . . . . . . 2800070200RP
7. Flame Rod . . . . . . . . . . . . . . . . . . . . . . 5900080600RP
8. Strain Relief Bushing . . . . . . . . . . . . . . . 8500000400RP
9. Log Set . . . . . . . . . . . . . . . . . . . . . . . . . . 0438780100RP
10. Upper Lampholder . . . . . . . . . . . . . . . . . 4200121000RP
11. Lower Lampholder Set . . . . . . . . . . . . . . 2500510000RP
12. Power Cord . . . . . . . . . . . . . . . . . . . . . . 4100040900RP
13. Terminal Block . . . . . . . . . . . . . . . . . . . . 4000070100RP
14. Capacitor . . . . . . . . . . . . . . . . . . . . . . . . 2300030100RP
15. Partially Reflective Glass . . . . . . . . . . . . 5900630100RP
16. Front Glass . . . . . . . . . . . . . . . . . . . . . . 5900670100RP
17. Control Knob . . . . . . . . . . . . . . . . . . . . . 8800000300RP
18. Door - Bronze . . . . . . . . . . . . . . . . . . . . 043874040MRP
Gloss Black . . . . . . . . . . . . . . . . 0438740304RP
Pewter . . . . . . . . . . . . . . . . . . . . 043874050NRP
Cranberry . . . . . . . . . . . . . . . . . . 0438740203RP
19. Foot - Bronze . . . . . . . . . . . . . . . . . . . . 043873040MRP
Gloss Black . . . . . . . . . . . . . . . . . 0438730304RP
Pewter . . . . . . . . . . . . . . . . . . . . 043873050NRP
Cranberry . . . . . . . . . . . . . . . . . . 0438730203RP
20. Remote Control. . . . . . . . . . . . . . . . . . . . 3000370500RP
21. Remote Control Receiver . . . . . . . . . . . . 3000380200RP
22. Door Handle . . . . . . . . . . . . . . . . . . . . . . 8801280100RP
5
Wiring Diagram
6
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LIGHT BULB REPLACEMENT
CAUTION: If unit was operating prior to servicing allow
at least 5 minutes for lights to cool off to avoid accidental
burning of skin.
Figure 4
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Light bulbs need to be replaced when you notice a dark
section of the flame or when the clarity and detail of the log
exterior disappears. There are three bulbs under the log
set which generate the flames and embers.
HELPFUL HINTS: It is a good idea to replace all light bulbs
at one time if they are close to the end of their rated life.
Group replacement will reduce the number of times you
need to open the unit to replace light bulbs.
UPPER LIGHT BULB REPLACEMENT
UPPER LIGHT BULB REQUIREMENTS: Quantity of 1
clear chandelier or candelabra bulbs with an E-12 (small)
socket base, 7 watt rating.
1. Open door by pulling the handle.
2. Locate the upper bulb bracket.
3. Bend light retainer bracket down.
4. Locate and remove the light bulb.
5. Insert new bulb.
6. Bend light retainer bracket back into its original position.
7. Close the door.
LOWER LIGHT BULB REPLACEMENT
LOWER LIGHT BULB REQUIREMENTS: Quantity of 2
clear chandelier or candelabra bulbs with an E-12 (small)
socket base, 60 watt rating.
1. Open door by pulling the handle.
2. Remove the 2 screws from the logset grate located in
front of the emberbed and remove the grate from the
unit.
3. Remove the logset from the unit by pulling forward and
Figure 3
lifting out.
4. Locate and examine the bulbs to determine which
bulb(s) required replacement.
5. Locate and remove the light bulb(s).
6. Insert new bulb(s).
7. Install the logset into the unit, and re-install the logset
grate.
8. Close the door.
FLAME ROD REPLACEMENT
WARNING: If the stove was operating prior to servicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Open door by pulling the handle.
2. Remove the 2 screws from the logset grate located in
Figure 5
7
front of the emberbed and remove the grate from the
unit.
3. Remove the logset from the unit by pulling forward and
lifting out.
4. Remove the reflector rod from the flame motor by pulling the end of the rod to the left and carefully remove
flame rod from rubber sleeve.
5. Reassemble in the reverse order as above.
Figure 7
FLICKER MOTOR REPLACEMENT
WARNING: If the stove was operating prior to servicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
6. Gently place stove on it’s back on a flat surface.
7. Remove the heater cover retaining screws located on
the bottom of the stove and lower heater/light assembly
onto the floor.
8. Remove the reflector rod and motor assembly by
removing the screws on the front and rear of the heater
cover.
9. Remove the heater retaining screws form the bottom of
the heater cover.
10. Disconnect the wiring clips and connections noting their
original locations.
11. Reassemble in the reverse order as above.
Figure 6
REMOTE CONTROL RECEIVER
REPLACEMENT
WARNING: If the stove was operating prior to servicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Open door by pulling the handles.
2. Loosen the 2 retainers on the inner sides of the unit by
turning counter clockwise.
3. Remove 4 screws that secure the top on the rear of the
unit.
4. Lift the top off of the unit. Carefully remove the partially
reflective glass and store in a safe place to prevent
damage.
5. Locate the remote control receiver on the wall of the
unit.
6. Remove wiring connections from the receiver noting
their original locations.
7. From inside the unit, break off the 4 mounting studs
by grasping with pliers and twisting on the protruding
part of the stud, push the remainder of the studs out
through the top panel.
! NOTE: New mounting studs are supplied with the replacement remote control receiver.
8. Reassemble in the reverse order as above.
CONTROLS REPLACEMENT
WARNING: If the stove was operating prior to servicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
8
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Figure 8
to persons.
1. Open door by pulling the handles.
2. Loosen the 2 retainers on the inner sides of the unit by
turning counter clockwise.
3. Remove 4 screws that secure the top on the rear of the
unit.
4. Lift the top off of the unit. Carefully remove the partially
reflective glass and store in a safe place to prevent
damage.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Gently place stove on it’s back on a flat surface.
2. Remove the heater cover retaining screws located on
the bottom of the stove and lower heater/light assembly
onto the floor.
3. Remove the reflector rod and motor assembly by
removing the screws on the front and rear of the heater
cover.
4. Locate and disconnect the power cord wiring connections from the heater and 3-Position switch noting their
original locations.
5. With needle nose pliers, grasp the power cord strain relief grommet from inside the rear panel and push while
twisting to remove.
6. Pull the power cord out through the hole in the rear
cover.
7. Install the new power cord through the hole in the rear
cover by placing the strain relief over the cord, hold the
strain relief with pliers and slide into mounting hole.
8. Connect all of the wiring connections in their original
locations.
9. Reassemble in the reverse order as above.
Figure 9
SWITCHES
5. Locate the switches on the back wall of the unit.
6. Remove wiring connections from the switches noting
their original locations.
7. Squeeze the tabs on the top and bottom of the switch
and push out through the back of the unit.
THERMOSTAT
8. Locate the thermostat on the back wall of the unit.
9. Remove the wiring from the thermostat noting their
original locations.
10. Remove the thermostat knob and 2 mounting screws.
11. Connect all of the wiring connections in their original
locations.
12. Reassemble in the reverse order as above.
POWER CORD REPLACEMENT
WARNING: If the stove was operating prior to servicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
9
HEATER ASSEMBLY REPLACEMENT
WARNING: If the stove was operating prior to servicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Gently place stove on it’s back on a flat surface.
2. Remove the heater cover retaining screws located on
the bottom of the stove and lower heater/light assembly
onto the floor.
3. Remove the reflector rod and motor assembly by
removing the screws on the front and rear of the heater
cover.
4. Disconnect the heater wiring connections from the
heater noting their original locations.
5. Remove the 4 heater mounting screws and remove the
heater from the unit.
6. Reassemble in the reverse order as above.
10
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Troubleshooting Guide
Problem
Cause
Solution
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself
Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control, and initialize to Remote
Control Receiver
Radio frequency disturbance from outside sources.
Replace remote control and receiver where necessary,
and reinitialize.
Defective Remote Control Receiver
Replace Remote Control Receiver
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedicated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the touch
when the heater is on
Defective power cord
Replace power cord if cord gets hot to the touch.
Improper operation
Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
Defective 3-Position switch
Replace 3-Position switch
Defective Remote Control Receiver
Replace Remote Control Receiver, initialize with
remote control
Improper operation
Refer to Operation Section
Remote control not initialized to stove
Initialize the remote control
Defective remote control
Install new battery into the remote control. Reinitialize
remote where necessary
Appearance
Stove does not turn on Manually
Stove does not turn on with
remote
Replace remote control receiver where necessary
Defective 3-position switch
Replace 3-position switch
Defective Remote Control Receiver
Replace Remote Control Receiver, initialize with
remote control
Flame Frozen
Defective flame motor
Replace flame motor
Loose wiring
Check wiring connections
Flame not bright or flame not
visible
Burnt light bulbs
Replace light bulbs
Loose wiring
Check wiring connections
Defective light harness
Replace light harness
Flame Shutter
Defective flame motor
Replace flame motor
Light leaking around the log set
Log set not positioned properly
Check log set for proper fit
11
Problem
Cause
Solution
Heater
Heater is not turning off
Heater is not turning on
Improper operation
Refer to Operation Section
Defective heater on/off switch
Replace heater on/off switch
Defective Thermostat
Replace Thermostat
Defective Remote Control Receiver
Replace Remote Control Receiver, initialize with
remote control
Improper operation
Refer to Operation Section
Loose wiring
Check wiring connections
Defective heater on/off switch
Replace heater on/off switch
Defective Thermostat
Replace Thermostat
Defective heater assembly
Replace heater assembly
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in heater assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective Heater Assembly
Replace Heater Assembly
Heater emits an odor
Normal Operation
Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective heater assembly
Replace heater assembly
Heater fan turns on but heater
lacks heat
Improper operation
Refer to Operation Section
Defective heater assembly
Replace heater assembly
Heating element is glowing red
Normal Operation
Small glowing sections of the element are considered
normal.
Defective heater assembly
If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Dirty heater assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective heater assembly
Replace heater assembly
Moving flame rod hitting or rubbing
against internal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective flame motor
Replace flame motor
Noise
Excessive noise with the heater
on
Grinding or excessive noise with
the heater off
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