Whirlpool KUDS30FX Specifications

M ONE METROPOLITAN RESIDENCES
Introducing M One at Metropolitan Residences – a design of optimal liveability, where
the combination of thoughtful planning, clever ideas and functionality are the guiding
principles as we welcome you into your new home. Having considered every detail, all
you need to do now is add your own personality.
Table of Contents
AN INTRODUCTION TO YOUR HOMEOWNER MANUAL .......................................................................................... 8
THE DEVELOPER OF M ONE ..............................................................................................................................................9
OUR CUSTOMER SERVICE DEPARTMENT ..............................................................................................................................9
THE ARCHITECT ............................................................................................................................................................10
THE INTERIOR DESIGNER ................................................................................................................................................10
THE CONSTRUCTION PROCESS .........................................................................................................................................11
EMERGENCY PROCEDURES .................................................................................................................................. 12
EMERGENCY CONTACTS ..........................................................................................................................................13
YOUR ROLE AS A HOMEOWNER ........................................................................................................................... 15
IMPORTANT QUESTIONS ANSWERED .................................................................................................................. 16
PROPERTY MANAGEMENT ..............................................................................................................................................16
CUSTOMER SERVICE AND WARRANTY ...............................................................................................................................16
KEYS AND FOBS ............................................................................................................................................................17
ACCESS AND SECURITY ...................................................................................................................................................18
PARKING AND STORAGE LOCKERS ....................................................................................................................................18
WATER SHUTOFFS AND WINTERIZING...............................................................................................................................18
UTILITY, TELEPHONE AND CABLE SERVICE ..........................................................................................................................19
YOUR NEIGHBOURHOOD ..................................................................................................................................... 20
NEIGHBOURHOOD MAP ............................................................................................................................................22
COMMUNITY EVENTS ................................................................................................................................................22
WARRANTY PROVIDER ........................................................................................................................................ 24
TRAVELERS GUARANTEE COMPANY OF CANADA .................................................................................................................24
WARRANTY DESCRIPTION .................................................................................................................................... 26
DEFICIENCY AND WARRANTY REPAIRS ..............................................................................................................................27
INITIAL ORIENTATION ....................................................................................................................................................27
YEAR END CORRECTIVE PERIOD .......................................................................................................................................28
CORRECTIVE PERIOD RULES AND REGULATIONS ..................................................................................................................28
2ND YEAR END CORRECTIVE PERIOD ................................................................................................................................30
WARRANTY REPORTING AFTER 2ND YEAR END CORRECTIVE PERIOD ......................................................................................31
COMMON PROPERTY AND LIMITED COMMON PROPERTY .....................................................................................................31
PROPERTY INSURANCE ...................................................................................................................................................31
CONDENSATION/VENTILATION ........................................................................................................................... 32
WARRANTY GUIDELINES ................................................................................................................................................33
TROUBLESHOOTING TIPS: ELECTRICAL ................................................................................................................. 34
TROUBLESHOOTING TIPS: PLUMBING .................................................................................................................. 35
ELECTRICAL SYSTEM ............................................................................................................................................. 36
HOMEOWNER USE AND MAINTENANCE GUIDELINES ...........................................................................................................36
INITIAL ORIENTATION AND WARRANTY GUIDELINES ............................................................................................................38
SMOKE DETECTORS .......................................................................................................................................................39
ELECTRICAL SPECIFICATIONS ................................................................................................................................ 40
PLUMBING SYSTEM ............................................................................................................................................. 41
HOMEOWNER USE AND MAINTENANCE GUIDELINES ...........................................................................................................41
INITIAL ORIENTATION AND WARRANTY GUIDELINES ............................................................................................................44
PLUMBING SPECIFICATIONS ................................................................................................................................ 46
APPLIANCES ......................................................................................................................................................... 48
HOMEOWNER USE AND MAINTENANCE GUIDELINES ...........................................................................................................48
INITIAL ORIENTATION AND WARRANTY GUIDELINES ............................................................................................................48
STAINLESS STEEL CARE...................................................................................................................................................49
APPLIANCE SPECIFICATIONS ................................................................................................................................ 50
PROTECTING YOUR INVESTMENT ........................................................................................................................ 52
MANUFACTURER’S LITERATURE .......................................................................................................................................52
ALARM SYSTEM ............................................................................................................................................................52
APPLIANCES .................................................................................................................................................................53
BALCONIES AND TERRACES .............................................................................................................................................53
BATHROOM ACCESSORIES ..............................................................................................................................................53
BATHROOM FAN TIMER .................................................................................................................................................53
BLINDS .......................................................................................................................................................................54
CABINETS ....................................................................................................................................................................54
CARPET.......................................................................................................................................................................55
CAULKING ...................................................................................................................................................................57
CLOSET SHELVES AND ORGANIZERS ..................................................................................................................................57
CONDENSATION ...........................................................................................................................................................57
CORKBOARD WALL COVERING ........................................................................................................................................58
COUNTERTOPS .............................................................................................................................................................58
DISPOSAL- FOOD WASTE ...............................................................................................................................................60
DOORS .......................................................................................................................................................................60
DRYER BOOSTER FAN ....................................................................................................................................................61
DRYWALL AND CEILINGS.................................................................................................................................................62
ELECTRICAL SYSTEM, INCLUDING BASEBOARD HEAT AND PENTHOUSE NUHEAT ..........................................................................63
GAS SHUT-OFFS ...........................................................................................................................................................63
HARDWARE .................................................................................................................................................................64
HANDRAILS (ALUMINUM) ...............................................................................................................................................64
HOOD FAN ..................................................................................................................................................................64
LAMINATE FLOORING ....................................................................................................................................................65
LIGHTING ....................................................................................................................................................................66
MIRRORS ....................................................................................................................................................................66
PAINT AND STAIN .........................................................................................................................................................67
PHONE/CABLE/ DATA OUTLETS & MEDIA CENTRE .............................................................................................................68
PLUMBING, INCLUDING PENTHOUSE HEAT PUMPS AND FAN COILS...........................................................................................68
REMOTE CONTROLS ......................................................................................................................................................68
SHOWER DOORS, FRAMELESS SHOWER DOORS AND TUB ENCLOSURES ...................................................................................68
SMOKE DETECTORS .......................................................................................................................................................69
THERMOSTAT...............................................................................................................................................................69
TILE ...........................................................................................................................................................................69
WINDOWS ..................................................................................................................................................................70
DO NOT NEGLECT ROUTINE MAINTENANCE......................................................................................................... 72
ROUTINE MAINTENANCE SCHEDULE .................................................................................................................................73
TRADE CONTACT INFORMATION ......................................................................................................................... 74
FINISH SPECIFICATIONS........................................................................................................................................ 75
TEAK SCHEME ..........................................................................................................................................................76
WENGE SCHEME ......................................................................................................................................................78
LIGHTING FIXTURES .................................................................................................................................................80
MIRRORS, SHOWER ENCLOSURES, BLINDS ..............................................................................................................82
BATH ACCESSORIES ..................................................................................................................................................83
FINISH CARPENTRY & WIRE SHELVING .....................................................................................................................84
DOORS & HARDWARE ..............................................................................................................................................85
SECURITY ............................................................................................................................................................. 86
INSTALLED ALARM SYSTEMS ...........................................................................................................................................86
RESIDENTIAL REMOTES/ FOBS .........................................................................................................................................86
ACCESS AND SECURITY ...................................................................................................................................................86
VISITOR INTERCOM SYSTEM ............................................................................................................................................87
CAMERA SYSTEM ..........................................................................................................................................................87
SERVICE REQUEST FORM ..................................................................................................................................... 88
APPENDICES
Travelers Warranty .................................................................................................. Appendix 1
BC New Home Warranty
Warranty Coverage for New Home Buyers
Sample Home Warranty Certificate
Travelers Frequently Asked Questions by Homeowners
Appliance Warranties .............................................................................................. Appendix 2
Danby Wine Cooler Features and Warranty Sheet
Trail Appliance Service and Warranty Information
Whirlpool:
 Washer Use and Care Guide

Dryer Use and Care Guide


Dishwasher User Instructions
Gas Cooktop Key Features

Gas Cooktop User and Care Guide


Electric Convection Oven Key Features
Electric Convection Oven Use and Care Guide

Gas Range Key Features (penthouse only)


Gas Range Use and Care Guide (penthouse only)
Slide Out Ventilation Key Features

Slide Out Ventilation Use and Care Guide


Wall Mount Canopy Hood Key Features (penthouse only)
Wall Mount Canopy Hood Use and Care Guide (penthouse only)

Refrigerator Key Features


Refrigerator Use and Care Guide
Refrigerator User Instructions (penthouse only)

Microwave Key Features

Microwave Use and Care Guide
Alarms and Intercom Warranties ............................................................................... Appendix 3
D & L Security Systems “Warranty”
Keyscan Access Control Systems’ “RF Transmitters Literature and Warranty”
Bathroom Accessories Warranty ............................................................................... Appendix 4
Taymor “Bathware Limited Warranty”
Blinds Warranty and Maintenance
Forever Window Screens and Blinds “Warranty and Maintenance”
Appendix 5
Cabinet Warranties and Maintenance Guides
Appendix 6
IMAC “Warranty”
IMAC “Cabinets Care and Maintenance Guide”
Newpro “Maintenance Guide”
Carpet Warranties and Maintenance Guides
Ploutos Enterprises “Labor and Material Warranty”
Appendix 7
Beaulieu Canada “10 Year Limited Residential Carpet Wear Warranty”
Coronet “Warranty Program and Carpet Care Guide”
Coronet Brand “Caring for Your Carpet”
Closet Shelving Warranty
Appendix 8
Glass World “Warranty”
CMHC Guides
Appendix 9
Building Envelope Maintenance Bulletin “Avoiding Condensation Problems”
“Home Maintenance Schedule”
Corkboard Warranty
Appendix 10
Forbo “Limited 5 Year Warranty”
Countertop Warranty and Maintenance guide
IMAC’s “2 Year Limited Warranty on Stone Counter Tops”
Appendix 11
IMAC’s “Natural Stone Countertop Maintenance and Care Guide”
Door Warranty and Care Guides
Appendix 12
Crown Door “Door and Hardware Warranty”
Jeldwen “Limited Warranty”
Jeldwen Door Maintenance
Electrical Warranties and User Guides
Appendix 13
Lilly Electric “Warranty”
Honeywell ”Programmable Wall Switch Installation & User Guide”
Ouellett “OFM Electric Baseboard Heater” warranty literature
Ouellett “OPPM Mini Patio Door Baseboard Heater” warranty literature
Kiddie “Hardware Smoke and Carbon Monoxide Talking Alarm”
Nuheat "Solo User Guide" (penthouse only)
Hardware Warranties
Canaropa “Dorex Warranty Information”
Appendix 14
Reliance “Specifications and Warranty”
Laminate Flooring Warranty and Care Guide
Appendix 15
Ploutos Enterprises “Labor and Material Warranty”
CanTrust “Limited Warranties for Laminate Floors”
CanTrust “Easy Care”
Lighting Warranties
Design Lighting “Warranty”
Appendix 16
Mirrors and Shower Enclosure Warranties
Coast Wholesale Appliances’ “Mirror Specification and Warranty”
Appendix 17
Coast Wholesale Appliances’ “10mm Frameless Glass Shower Enclosures” Warranty and
Maintenance
Painting Warranties
ICI Paints Technical Bulletin “Touch-up Painting”
Appendix 18
New York Painting “Warranty Certificate”
Plumbing Warranties
Appendix 19
Ocean Park Mechanical “Guarantee”
Badger 1 Insinkerator “Specification and Warranty Guide”
Danze “Warranty Information”
Kohler “Warranty information”
Broan “Ventilation Fan Maintenance and Warranty”
Carrier "Standard Product Warranty" (penthouse only)
Carrier "Product Data" (penthouse only)
Carrier’s filter sizes for penthouse heat pump and fan coil units
Railing Warranty and Care and Maintenance Guide
Appendix 20
Accurate Aluminum “Warranty Certificate”
Accurate Aluminum “Care and Maintenance of Aluminum Rails”
Tiling Warranties and Maintenance Guide
Ploutos Enterprises “Labor and Material Warranty”
Appendix 21
“Terrazzo, Tile and Natural Stone”
Window Warranty and Maintenance Guide
Appendix 22
Toro Aluminum “Letter of Warranty”
Toro Aluminum “Maintenance Data”
Telus Promotion
Appendix 23
Forms
Appendix 24
BC Hydro Application Form
An Introduction to your Homeowner Manual
Congratulations on your decision to purchase a new home at M One!
This homeowner manual (“Manual”) has been designed to assist you following the purchase of
your new home.
Please take time to review this Manual thoroughly.
If you require clarification
or additional information, please give us a call; we would be delighted to serve you!
M One Customer Service
Suite 800, 925 West Georgia Street
Vancouver, B.C.
Canada
V6C 3L2
604-895-0428
service@cressey.com
This Manual does not purport to be all-inclusive or contain all of the information an owner may need or
desire.
Neither the Developer nor any of its respective officers, agents or principals has made or will
make any representations or warranties, express or implied, as to the accuracy or completeness of the
Manual, and no legal commitment or obligation shall arise by reason of this Manual and/or its contents.
We believe the contents of this Manual are accurate and up to date at the time of printing.
was printed in November 2011.
notice.
long
as
This Manual
The Developer reserves the right to make changes to this Manual without
The Developer also reserves the right to make modifications or substitutions to material used, as
the
substitute
product
is
of
equal
quality
to
the
original
specification.
E
and
OE.
The Professionals and Construction Process
The Developer of M One
M One was developed by Cressey (High Street)
Development LLP and Cressey High Street Holdings Ltd. (collectively referred to as the
“Developer”).
The Developer is a member of the Cressey Development Group (Cressey).
Established in 1969, Cressey and its affiliated companies have been instrumental in changing
the greater Vancouver skyline and constructing landmark residences throughout the lower
mainland in fulfillment of the housing needs of a dynamic marketplace.
With over 200 successful projects to their credit, Cressey has built a solid
reputation as innovators of distinctive housing, designed for specific urban
sites and lifestyles.
The company maintains an unyielding commitment to
outstanding
workmanship,
Recognized
for
its
quality
excellence,
materials
Cressey
has
and
customer
earned
many
satisfaction.
prestigious
industry awards, including the Georgie Awards from the Canadian Home
Builders Association of B.C., and awards of excellence from both the Urban
Development Institute and Lower Mainland Municipalities.
Our Customer Service Department
The Developer prides itself on its commitment to customer service. Our Customer Service Team
is dedicated to providing quality customer care; building lasting relationships is our goal. Our
homeowner manual strives to answer many questions a new owner may have. If you require
additional information, or seek clarity on a particular issue, please do not hesitate to either call
or email us.
Our contact information and hours of operation are outlined in the “Emergency
Procedures” section of this Manual.
The Architect
ROSITCH HEMPHILL and ASSOCIATES ARCHITECTS
is an award winning, mid-size Architecture firm located in Vancouver, British Columbia.
Established in 1984, it has received international recognition for successful projects throughout
the Pacific Northwest.
The firm devotes considerable time to research and keeping up to date with and visiting
developments around North America. It is registered for practice in British Columbia and Alberta.
Rositch and Hemphill Architects has been rated as one of Vancouver’s “ Top Architectural
Firms” many times since 1990, with many award winning projects including Cressey’s “Mandalay”
in Richmond which won the prestigious “LULU Award” for best multi-family development. Other
awards include two internationally recognized “Golden Nugget” Awards, numerous “Georgies”,
and Urban Design Institute Awards.
The M One project team from Rositch Hemphill Architects includes:
Keith Hemphill, MAIBC
Principal in-charge
Nadia Said, MAIBC
Project Architect
Paul Sanchez
Job Capitan
The Interior Designer
InSight Design Group Inc. is a Vancouver based interior design firm with a focus on
single and multi-family developments, marketing presentation centers and private
residential projects. Our talented team of interior designers, building technologists and
project managers are essential to the successful completion of every project. We are a
dynamic group committed to an enthusiastic team approach to all we do.
Over the past 16 years, InSight Design Group Inc. has designed and been involved with
some of the most reputable developments and projects throughout Vancouver, the
Lower Mainland and Canada.
The Construction Process
Variations
Products used during the construction process may change due to circumstances beyond the
Developer’s
control.
For
example,
variations
in
products
may
occur
supplier/assembly line changes, industry changes, and procurement changes.
as
a
result
of
In all instances,
as required by your purchase agreement, any substitution of method or product shall be of
equal or better quality than the original specification.
These changes may lead to variations
within the same type of unit.
Variations within the same type of unit will also occur if the purchaser elected to pay for an
upgrade option.
Delivery Date
The delivery date for your home (the date the unit is transferred from the Developer to the
first homeowner) begins as an estimate.
Until components are completed and the structure is
enclosed, the delivery date can be dramatically affected by weather conditions and the
availability of labour and materials.
Even after the home itself is past weather-related delay
potential, the installation of utility services, final grading, concrete flatwork, etc. can still affect
the delivery date.
City occupancy permits are acquired once these elements are complete.
Please understand that the trades are as eager as you to get caught up and deliver your
home on time.
**Depending on availability of labour and materials, weather conditions, site conditions and the
construction process, some homes may not be completed by their scheduled delivery dates**
Emergency Procedures
While emergency warranty situations are rare, when they occur, prompt response is essential.
You may be able to mitigate or solve electrical and plumbing problems by referring to the
troubleshooting tips section of this Manual (see table of contents).
For natural gas and poison
control emergencies, please phone the numbers noted on the chart below.
The “Protecting your Investment” section of this Manual contains care hints for the maintenance
of your home. Your new home requires care and attention beginning the day you take
possession. Care by you may prevent a problem or emergency.
Please note the home
warranty, issued by Travelers, requires the homeowner to mitigate damage to the home
(including damage caused by defects or water penetration as set out in the warranty
certificate); failure to do so may prejudice the homeowner’s entitlement to warranty coverage.
An emergency constitutes a:

total loss of heat when the outside temperature is below 50°f

total loss of electricity

total loss of water

plumbing leak that requires the entire water supply to be shut off

gas leak
During regular business hours, please contact either the Developer or Property Manager to
report warrantable emergency repairs. After hours, contact either the Property Manager or the
applicable local utility company. If this does not solve the problem, contact the applicable
trade contractor listed in the “Trade Contacts” section of this Manual.
Please note the Developer will only reimburse the homeowner for after-hours emergency costs if
the Developer, in its sole discretion, determines that:
1. A warrantable emergency existed;
2. The homeowner did everything and anything necessary to mitigate the damage;
3. The homeowner did not contravene procedures noted in the Manual;
4. The repairs were facilitated by the applicable contractor listed under the “Trade
Contacts” section of this Manual;
5. The emergency occurred during the warranty period; and
6. The emergency is not covered by another insurance policy.
Note: If a service (gas, electricity, water) is out in an entire area, attention from the local utility
company is needed.
EMERGENCY CONTACTS
During Business Hours
Monday to Friday
After Business Hours,
Weekends
and Holidays
8:30am to 4:30pm
Emergencies
9-1-1
9-1-1
Crosby Property
Management
600 – 777 Hornby Street
Vancouver, BC V6Z 1S4
Tel: (604) 683-8900
Fax: (604) 689-4829
crosby@cosbypm.com
800 – 925 West Georgia Street
Vancouver, BC V6C 3L2
Tel: (604) 895-0428
Fax: (604) 895-0496
Email: service@cressey.com
Tel: (604) 683-8900; or
Tel: (604) 777-3880
crosby@cosbypm.com
M One Customer Service
Fortis BC (formally
Terasen Gas)
Plumbing
Electrical
Call if you smell gas!
Emergencies: 1-800-663-9911
16705 Fraser Highway
Surrey, BC V4N 0E8
Tel: (604) 576-7000
1-800-474-6886 (before you dig)
**during the warranty period,
please contact the Developer
first to report warrantable
plumbing concerns. After hours,
please contact your Property
Manager.
**during the warranty period,
please contact the Developer
first to report warrantable
electrical concerns. After hours,
please contact your Property
Manager.
Messages can be left at
tel: (604) 895-0428. These
messages will not be retrieved
until on or after the next
business day.
Call if you smell gas!
Emergencies: 1-800-663-9911
Crosby Property Management
600 – 777 Hornby Street
Vancouver, BC V6Z 1S4
Tel: (604) 683-8900
Tel: (604) 777-3880
If you cannot reach the property
manager, contact the applicable
trade listed in the “Trade
Contacts” section of this Manual.
Crosby Property Management
600 – 777 Hornby Street
Vancouver, BC V6Z 1S4
Tel: (604) 683-8900
Tel: (604) 777-3880
If you cannot reach the property
manager, contact the applicable
trade listed in the “Trade
Contacts” section of this Manual.
During Business Hours
Monday to Friday
After Business Hours
Weekends
and Holidays
8:30am to 4:30pm
Poison Control
Poison Control Line
Tel: (604) 682-5050
(available 24 hrs)
Whirlpool Appliance
Tel: 1-800-807-6777
(7:30 am to 8:00pm EST
Monday - Friday)
Service
Poison Control Line
Tel: (604) 682-5050
(available 24 hrs)
(all appliances, except the wine
cooler)
Trail Appliances
(wine cooler only)
Tel: (604) 777-3300 – ext 2
(8:30 am to 5:00 MondaySaturday)
Telus
Address your letter to:
TELUS Client Care
PO Box 7575
Vancouver, BC V6B 8N9
Tel: (604) 310-2255
www.telus.com
Shaw Cable
900- 1067 West Cordova Street
Vancouver, BC
Tel: 1-888-472-2222
(7am to 10pm PST 7days a
week)
www.shaw.ca/support
YOUR ROLE AS A HOMEOWNER
1.
Read the Homeowner Manual. It is your responsibility to maintain your new home.
2.
Read all warranty and care manuals (attached hereto as Appendices 1-24). Fill out and
submit warranty cards where applicable.
3.
Read and comply with obligations outlined in Travelers Guarantee (attached hereto as
Appendix 1).
4.
Mitigate damage. Take all necessary steps to prevent damage to your home. Your
warranty may be void if defects occur or are made worse due to the owner’s failure to
either mitigate damage or follow maintenance procedures.
5.
Prevent condensation.
Follow the instructions outlined in this Manual to avoid
condensation. Damages (including consequential damages) caused by condensation will
not be corrected through our warranty program.
In fact, evidence of unmanaged
condensation may render an owner’s warranty null and void.
6.
Do not tamper with a dryer booster fan. Tampering with same may void your home
warranty.
7.
Do not tamper with your bathroom fan timer. Tampering with same may void your home
warranty.
8.
Where applicable, ensure your plumbing systems are winterized (for example, hose bibs
and irrigation systems).
9.
Keep a record of your fob’s serial number. If you lose your fob, immediately report the
loss to your property manager. This will help maintain the security of the building.
10. Take note of your closing date; it is tied to your warranty expiry dates (please see the
“Warranty Description” section of this Manual for more information).
11. Provide both M One Customer Service and your property manager your current contact
information.
12. Do not hire an outside company to repair warrantable deficiencies; if you do, you will
void your warranty. If you require warranty work, please follow instructions outlined in
the “Emergency Procedures” and “Warranty Description” sections of this Manual.
13. It is up to you to keep a copy of this Manual; a subsequent copy will not be issued.
IMPORTANT QUESTIONS ANSWERED
Property Management
1. Who is the Property Manager?
Crosby Property Management. Crosby can be reached at either (604) 683-8900
or www.crosbypm.com.
2. Who do I contact regarding my maintenance fees?
Crosby Property Management.
3. Who do I contact regarding elevator bookings, garbage pick-up schedules,
building maintenance etc?
Crosby Property Management.
4. Where are the garbage/ recycling rooms?
The garbage/recycling room is located on parking level 1, through doors off the
main lobby entrance.
5. What do I do with paint and other hazardous materials?
DO NOT dispose of hazardous materials in the garbage or recycling bins. For
disposal of hazardous waste including paint, solvents, motor oil, batteries,
pesticides, etc, please contact the City of Coquitlam Recycling Hotline at (604)
732-9253, or visit www.rcbc.bc.ca.
Customer Service and Warranty
6. Who do I contact regarding in suite deficiencies and warranty work?
M One Customer Service.
Please review the “Emergency Procedures” and
“Warranty Description” sections of this Manual for reporting procedures and
contact information.
7. Who do I contact regarding in suite emergency work?
During normal business hours, please contact M One Customer Service. After
hours, contact either the property manager or the applicable trade listed under
the “Trade Contacts” section of this Manual. It is imperative you peruse the
“Emergency Procedures” and “Warranty Description” sections of this Manual for
more information.
8. How do I file a request for warranty work?
Fill out and send in the Service Request Form found at the back of your Manual.
Before you send in the form, please review the “Warranty Description” section of
this Manual.
9. Can I hire my own contractor to repair warrantable deficiencies?
No – the Developer must first review the warranty work; if it is approved, the
Developer will contact the applicable trade listed under the “Trade Contact”
section of this Manual. For more information, please refer to the “Emergency
Procedures” and “Warranty Description” sections of your Manual.
Further note: ** If you hire another company to perform warranty repairs, your
warranty will become null and void.
10. Will the Developer reimburse me for warranty repairs if I hire a contractor?
No.
11. What are the M One Customer Service business hours/contact information?
You can reach a Customer Service Representative Monday through Friday
between 8:30am- 4:30pm. Warranty appointments are scheduled Monday through
Friday between the hours of 7:00am – 2:00pm, depending upon the availability of
our technicians.
You can reach us at either (604) 895-0428 or
service@cressey.com.
12. What happens if I need to reschedule an appointment?
Provide a minimum of 24 hour notice prior to canceling an appointment. Provide
this notice via telephone or email. If you do not provide the requisite notice, you
may be charged a cancellation fee.
Keys and Fobs
13. What keys and fobs will I be given?
When you move in, you will be given two suite keys, two mailbox keys and two
fobs. The fobs control access to your main lobby entry door, your parkade
gates and any other door with card access readers.
14. Should I keep a record of my fob’s serial number?
Yes – serial numbers should be recorded where they can be easily accessed in
case of an emergency.
15. What if I lose my fob?
Contact your property manager immediately. Provide the manager with the fob
serial number; this will allow the manager to cancel the fob and help maintain
security of the building.
16. Can I get additional fobs or keys?
The property manager will provide additional fobs for a fee. Please contact your
property manager for more information. The owner is responsible for cutting
suite key at his cost.
Access and Security
17. How do I gain access to the building?
Please refer to the “Security” section of this Manual for more information.
18. How do I gain access to the underground parking?
Parking garage can be accessed via Atlantic Lane.
19. How do I use my visitor intercom system?
Please see the “Security” section of this Manual for more information.
20. Does my unit come with an alarm?
Please refer to the “Security” section of this Manual for more information.
Parking and Storage Lockers
21. Can I purchase additional parking or storage lockers?
Yes, please send a request to parkingstorage@cressey.com,
homeowner’s section on our website: www.cressey.com.
or
visit
the
Water Shutoffs and Winterizing
22. Where are my water shut offs?
Your water shut offs were pointed out to you during your initial orientation. As
soon as possible, please re-familiarize yourself with same. Shut offs are usually
located in the storage rooms of your suite (concealed behind the removable
panels), below the sinks, behind the toilet, and/or in the laundry closets. Should
you notice a plumbing leak, turn the water off at these shutoffs, and immediately
contact your property manager. Refer to the “Emergency Procedures” section of
this Manual for more information.
23. Do I need to winterize my home?
If your unit includes an exterior hose bib (ie. a balcony faucet), you will need to
ensure it is winterized properly. Although exterior hose bibs are typically “frost
free”, hoses must be disconnected from hose bibs PRIOR to freezing
temperatures. If they are not, damages may include a broken faucet and/or
plumbing line, which can lead to a water leak within your unit. Water may even
flow to units below yours! Damages resulting from failure to winterize will not be
covered under our warranty program.
Utility, Telephone and Cable Service
24. When should I set up my utility accounts?
Your utility service account (electrical, natural gas) must be set up before your
closing date. This is extremely important as your utilities will be discontinued if
you do not transfer the applicable accounts into your name. In addition, a
penalty fee of $50 plus outstanding bills from the date of closing will apply.
25. Who do I contact about my electrical service?
Your electrical service is provided by BC hydro. You can activate an account by
either calling BC hydro customer accounts division at (604) 224-9376, or by
filling out and forwarding a BC hydro transfer form (attached hereto as Appendix
24). If you have not had an account before, you will need to supply some
personal information, including a reference from a friend or a family member.
26. Who do I contact about my natural gas service?
The cost of natural gas is included in your monthly strata fees. If you smell
gas, please call the emergency line at 1-800-663-9911 (24hrs).
This number
should be recorded where it can be easily accessed in case of an emergency.
27. Telephone and Internet Service/ Cable Service
Telus requires lead time to book your phone and internet connections. As such,
it is best to call before you take possession of your home. The phone number
for connection is (604) 310-2255.
Telus is offering M One purchasers a limited TV/high speed internet offer. For
promotional details, please refer to Appendix 23.
Your Neighbourhood
Coquitlam is a mountainside community with unparalleled access to outdoor recreation including
many parks and trails.
Coquitlam City Centre, which includes civic amenities such as the
Evergreen Cultural Centre and the Coquitlam City Aquatic Centre, is flanked by streams and
rivers and is adjacent a 103 acre Town Centre Park.
Coquitlam's retail businesses serve Metro
Vancouver. In addition to the 170 store Coquitlam Centre, Coquitlam boasts Metro Vancouver's
largest concentration of furniture stores, anchored by Ikea.
Hospitals
Eagle Ridge Hospital
475 Guildford Way
Port Moody, B.C
(604) 469-5115
Royal Columbian Hospital
330 East Columbia
New Westminster, B.C
(604) 520-4253
City Services
Emergency Services for Water, Sewer
and Roads
–Coquitlam City Hall 2011
Bel-Air Taxi
(604) 937-3434 or
(604) 433-6666 or
(604) 524-1111
Recreation
Pinetree Community Centre
1260 Pinetree Way
Coquitlam, B.C V3B 7Z4
(604) 927-6960
Poirier Community Centre
630 Poirier St.
Coquitlam, B.C V3J 6B1
(24 hours a day/7 days a week)
(604) 927-6046
poiriercommunitycentre@coquitlam.ca
Coquitlam City Hall
3000 Guildford Way
Coquitlam, BC
Poirier Sport & Leisure Complex
633 Poirier St
Coquitlam, B.C V3J 6A9
(604) 927-3000
feedback@coquitlam.ca
(604) 927-6027
www.coquitlam.ca
Coquitlam City Centre Public Library
3001 Burlington Drive
Coquitlam, B.C V3B 6X1
City Centre Aquatic Complex
1210 Pinetree Way
Coquitlam, B.C
(604) 927-3000
(604) 927-6999
BC Transit
Centennial Activity Centre
570 Poirier St.
Coquitlam, B.C V3J 6B1
(604) 927-3500
(604) 953-3333
BC Ferries
1-888-769-3766
(604) 933-6143
Summit Community Centre
1450 Parkway Blvd
Coquitlam, B.C V3E 3L2
(604) 927-6960
Glen Pine Pavilion (50yrs Plus)
1200 Glen Pine Court
Coquitlam, B.C V3B 2P7
(604) 927-6940
Dogwood Pavilion (50yrs Plus)
624 Poirier Street
Coquitlam B.C V3J 6A9
(604) 927-6089
Culture and Entertainment
Ever Green Cultural Centre
1205 Pinetree Way
Coquitlam, BC V3B 7Y3
(604) 927-6550
evergreenculturalcentre.ca
Place Des Arts
1120 Brunette Avenue
Coquitlam, B.C V3K 1G2
(604) 664-1636
Heritage Square
Mackin Heritage Home & Toy Museum
1120 Brunette Avenue
Coquitlam B.C
(604) 516-6151
Pinetree 6 Cinemas
2991 Lougheed Highway
Coquitlam, BC V3B 6J6
(604) 464-2558
Parks
Town Centre Park
1299 Pinetree Way
Glen Park
1149 Westwood Street
Lafarge Lake
Guilford Way & Pinetree Way
Mundy Park
641 Hillcrest
Shopping
Coquitlam Centre
2929 Barnet Hwy
Coquitlam, BC
(604) 464-1414
Westwood Mall Shopping Centre
3000 Lougheed Hwy
Coquitlam BC
(604) 464-5215
Sunwood Square Shopping Centre
3025 Lougheed Hwy
Coquitlam BC
(604) 941-5721
Safeway
3025 Lougheed Hwy
Port Coquitlam BC
(604) 941-8212
Ikea
1000 Lougheed Hwy
Coquitlam BC
1-866-866-4532
Neighbourhood Map
SCHOOLS
PARKS AND COMMUNITY
SHOPPING
1.Glen Elementary
2.Pintree Secondary
3.Douglas College
4.Maple Creek Middle School
5. Westwood Elementary
6. Walton Elementary
7.Hoy Creek Park & Hatchery
8.Glen Park
9.Town Centre Park
10.City Centre Aquatic Complex
11.Evergreen Cultural Centre
12.City Hall & Library
13.Pinetree Community Centre
14. Henderson Place Mall
15.Chapters
16.Future Shop
17.Save On Foods
18.Real Canadian Superstore
19.T & T Supermarket
20.Safeway
Community Events
Spirit Week
February 11- 18, 2011
www.portcoquitlam.ca
City Wide Garage Sale
April, Annually
www.portcoquitlam.com
Como Lake Fishing Derby
Late May, Annually
www.citysoup.ca
Coquitlam Farmers Market
Dogwood Pavilion Parking Lot
May 8- Oct 30
www.makebakegrow.com
Grand Parade
Coquitlam Centre Mall
Early June, Annually
www.citysoup.ca
Teddy Bear Picnic
Coquitlam Town Centre
Early June, Annually
www.citysoup.ca
Blue Mountain Music Festival
Blue Mountain Park
Mid July, Annually
www.citysoup.ca
Music in the Park
Lions Park
Every Sunday; July to August
www.culturecoquitlam.ca
Rivers and Trails Festival
Peace Park 1470 Kebet Way
Last Sunday in September, Annually
www.portcoquitlam.com
Warranty Provider
Home Warranty
Tel: 604.682.3095
Toll Free: 800.555.9431
Travelers Guarantee Company of Canada
650 West Georgia Street, Suite 2500
P.O. Box 11542
Vancouver, British Columbia V6B 4N7
www.travelersguarantee.com
Fax: 604.682.3096
Warranty Coverage for New Home Buyers
Protecting Your Investment in a New Home
Congratulations on your decision to purchase a new house, townhome or condominium. A new
home is likely the largest investment of your lifetime. Therefore, we encourage you to carefully
research all aspects and to seek professional advice when required. In order to receive the
benefits of Home Warranty Coverage from Travelers Guarantee Company of Canada (“Travelers
Guarantee”), consumers must purchase a new home built and sold by one our approved
Builders. Prior to signing a Contract of Purchase and Sale, it is also prudent to contact
Travelers Guarantee to verify that the Builder is officially registered and that Home Warranty
Coverage has been issued on your prospective new home.
Homeowner Protection Act — Strong Protection for New Home Buyers
The Homeowner Protection Act & its Regulations (“Act”) became effective July 1, 1999.
Prior to
the issuance of a building permit, the Act requires all residential builders to be licensed by the
Homeowner Protection Office (HPO) and to provide the “2/5/10” warranty from an approved
third party warranty provider. For further information, please contact HPO at: (604) 646-7050 or
visit their website at www.hpo.bc.ca
What is a “2/5/10” Warranty?
The Act outlines specific details about the mandatory warranty commonly referred to as a
“2/5/10” warranty. It is the most comprehensive third party warranty in North America, and
even the world. By law, builders must provide a third party warranty covering:

2 Year Materials & Labour Warranty

First 12 months - coverage for any defect in materials and labour

First 15 months - coverage for any defects in materials and labour in the common
property of a multi-unit building

First 24 months - coverage for any defect in materials and labour supplied for the
electrical, plumbing, heating, ventilation and air conditioning delivery and distribution
systems. In addition, coverage for any defect in materials and labour supplied for the
exterior cladding, Home Warranty Documentation
Our approved Builders are responsible for having their new home buyers sign and date a
Warranty Commencement Date Certificate at the time of either the title transfer or the actual
occupancy of the home (whichever is earlier). Upon receipt of this completed certificate from
the Builder, Travelers Guarantee issues the owner a Home Warranty Coverage Certificate. Be
sure to read this document carefully and keep it in a safe place. It explains warranty coverage
and the process for reporting defects in your home or common property. Upon review, if you
have questions or require clarification, please contact Travelers Guarantee.
We’re Here To Stay
In 2007, our parent company The St. Paul Travelers Companies Inc. underwent a name change
to The Travelers Companies Inc.. This entity was the result of a merger between The St. Paul
Companies Inc. and Travelers Property Casualty in April 2004. They provide commercial
property-liability insurance and non-life reinsurance worldwide, and asset management through
its subsidiary The John Nuveen Company. They have offices and subsidiaries throughout the
United States, Canada, Australia, Mexico and the United Kingdom. The Travelers Companies Inc.
is a world leader in surety bonding and one of the largest providers of construction insurance
in the United States.
We were the first warranty provider to enter the home warranty market in British Columbia
following the introduction of the legislation under the Act. We have firmly established a
reputation for employing highly experienced staff, implementing strong underwriting guidelines,
and for delivering exceptional customer service.
Travelers Guarantee Company of Canada is fully committed to the home warranty business for
the long term.
For more information, visit our website at www.travelerscanada.ca
*PLEASE SEE APPENDIX 1 FOR A SAMPLE COPY OF THE TRAVELERS WARRANTY
Warranty Description
The Developer constructed your home with carefully selected materials and the effort of
experienced craftsmen.
Although this group works from detailed plans and specifications, no
two homes are built exactly alike. Each home is unique; in fact, a home is one of the last
hand-built products in the world.
Each home requires care administered by the homeowner from the very first day.
maintenance is essential to maintaining a quality home for a lifetime.
Regular
Neglecting routine
maintenance will not only erode home value, it can also affect the overall desirability of the
community.
Most importantly, it can void warranty coverage on all or part of your home!
The Developer is a licensed builder registered with the Homeowner Protection Office.
Our
licensed Developer warranty is backed by third party insurance, as per the BC Homeowner
Protection Act. Travelers Guarantee Company of Canada (“Travelers”) is the third party
insurance provider for M One.
The Developer, in conjunction with Travelers, has arranged for one of the most comprehensive
warranties in the industry.
The following table describes the timelines and lengths of the
“2/5/10” coverage:
Warranty Length
Coverage Description (please consult the Travelers Guarantee
Home Warranty Policy for more details)
12 Months
Coverage for any defect in materials and/or labour
15 months
Coverage for any defects in materials and labour in the common
property of a multi-unit building **
24 Months
Coverage for any defect in materials and labour supplied for the
electrical, plumbing, heating, ventilation and air conditioning delivery
and distribution systems.
In addition, coverage for any defect in materials and labour
supplied for the exterior cladding, caulking, windows and doors that
may lead to detachment or material damage to the dwelling unit.
5 Year
Building Envelope Warranty
10 Year
Structural Defects Warranty
** Common property is considered all the areas outside of your home bounded by your strata lot.
Should a dispute arise between the homeowner and the Developer regarding a warrantable construction
item, both this Manual and the Traveler’s home warranty will serve as the standard to settle such disputes.
Deficiency and Warranty Repairs
There will only be one home orientation per suite.
A subsequent purchaser will not have an
opportunity to conduct a second walkthrough with the Developer.
Further, all purchaser
warranties will be linked to the initial sale closing date (see definition below).
As such, a
subsequent purchaser will only benefit from the unexpired portions of the warranties.
For
example, a subsequent purchaser’s Year End Warranty will expire one year, less one day, after
the initial sale closing date.
Please refer to both the Year End and 2nd Year End Corrective
Periods for warranty information. .
The closing date between the Developer and the purchaser will be called the “initial sale closing
date”.
Initial Orientation
The Customer Service Department will contact the purchaser to set up an initial orientation
appointment to view the purchaser’s new home.
The target appointment date is approximately
1-8 weeks prior to the initial sale closing date.
During the inspection, a customer service
representative will:

Introduce the purchaser to the various components of his/her new home (for example,
water and gas shut off locations etc.); and

Make a deficiency list of any outstanding construction deficiencies.
The Developer will endeavour to complete any outstanding deficiencies within a reasonable
period following the initial sale closing date.
As noted above, if the purchaser sells the unit
after the orientation, he/she must inform the subsequent purchaser that the orientation has
been conducted, and that only those deficiencies found during the initial orientation will be
remedied.
It is not the responsibility of the Developer to obtain a subsequent purchaser’s contact
information.
If the Developer cannot reach a subsequent purchaser, the file will be closed and
the deficiencies deemed completed.
While the Developer may undertake to repair, replace or otherwise deal with a number of issues
recorded that on the pre-occupancy form, that does not mean those issues will be covered by
home warranty insurance in the event that the Developer does not follow through.
Regardless
of what a Developer might promise, home warranty insurance is limited to the correction of
defects as set out in the policy and in the Homeowner Protection Act (Residential Construction
Performance Guide, page 9).
Year End Corrective Period
One full year less one day after the initial sale closing date, the homeowner has a second
opportunity to report warrantable defects (please see notes under “Corrective Period Rules and
Regulations”).
This is the best time to report defects such as cracking drywall and other
cosmetic deficiencies due to shrinking and settling.
To facilitate repairs, please complete and
forward the “Service Request Form” found at the back of this Manual.
Warrantable service
requests will be entered into our database and dealt with in a timely manner (following the
expiry of the Year End Corrective Period).
The Developer will not conduct a year-end inspection; it is the homeowner’s responsibility to
report any warrantable deficiencies prior to warranty deadlines via procedures noted in this
Manual.
Corrective Period Rules and Regulations
1.
Requests for either emergency or non-emergency warranty service will only be honored
if same are in writing.
Homeowners must record all warrantable requests on the
“Service Request Form” found at the end of this Manual.
The homeowner must then
either e-mail, mail or fax the form to the Developer using the e-mail/address/fax
information noted on the form.
If the homeowner mails the “Service Request Form”,
he/she must do so by registered mail.
We will not accept either emergency or non-
emergency service requests that contravene this procedure.
2.
The Developer must receive written request for warranty service on or before the day
the applicable warranty expires. If the homeowner does not deliver his/her written
request to the Developer on or before the day the applicable warranty period expires,
then that warranty will be deemed expired. The Developer will begin inspecting nonemergency “Year End Corrective Period” warrantable items/”2nd Year End Corrective
Period” warrantable requests after the applicable warranty period has expired.
3.
M One Customer Service department will schedule warranty appointments during regular
business hours - 7:00 AM to 2:00 PM, Monday through Friday (statutory holidays
excluded).
4.
The Developer will only attempt to contact a homeowner twice to arrange a warranty
appointment.
The Developer will use the owner contact information written on the
“Service Request Form”.
If the Developer does not hear back from the homeowner
within a 30 day period, the warranty work will be considered complete and the file will
be closed.
5.
The homeowner must be present when the Developer is responding to either emergency
or non-emergency warrantable claims.
Please ensure that you schedule your service
appointments so that you can remain at home until the repairs are completed.
6.
The Developer, in its sole discretion, will determine whether or not a service request is
warrantable.
7.
The Developer will determine whether or not a call is an emergency.
Emergencies may
include:
8.

Plumbing and/or gas leaks; or

A total loss of heat, electricity or water.
Before requesting emergency service, please refer to the “Troubleshooting Tips” section
of this Manual.
Note: the Developer will not reimburse homeowners for warrantable emergency corrective
actions that contravene the “Emergency Procedures” section of this Manual.
9.
Maintenance duties such as sink plug cleanings and burnt out light bulbs will not be
attended to, as this maintenance is normal wear and tear and the responsibility of the
homeowner.
If the Developer is called to a suite to repair a plumbing clog that has been caused by
a homeowner, the Developer will bill the homeowner for same.
10. Damages resulting from either inadequate or excessive suite heat will not be remedied.
For example, laminate damages resulting from either inadequate or excessive suite heat
will not be remedied under warranty.
According to your flooring warranty, environmental
conditions must be maintained with a temperature of 18°C-22°C and a humidity of 45%65% at all times.
For more information concerning your laminate floors, please refer to
the flooring warranty and care guides attached hereto as Appendix 15.
11. Damages resulting from condensation and/or poor ventilation will not be remedied.
Please review the “Avoiding Condensation Problems” literature attached hereto as
Appendix 9.
For further information, please visit www.cmhc.ca.
From this site, search for
the article “Measuring Humidity in Your Home”.
12. Tampering with the automatic bathroom fan will void your entire home warranty.
13. Tampering with your booster fan switch, by either setting it to the “off” position or
otherwise disengaging it, will void your entire home warranty.
14. The Developer is not responsible for appliance repairs after the initial sale closing date.
To facilitate an appliance repair, the owner must contact the appliance service company
directly.
Please refer to the “Appliances” section of this Manual for appliance service
phone number(s).
For product specific warranty/maintenance information, please refer
to Appendix 2.
Please note: appliance companies may request the model or serial number of the
appliance before booking a service call.
15. The Developer will only repair some warrantable items once during the term of the
warranty (please refer to the “Protecting your Investment” section of this Manual for
details regarding warranty policies/guidelines).
For example, the Developer will come
once, within the applicable warranty period, to remedy reported cracks in either the
drywall or the ceiling.
The homeowner will be responsible for remedying subsequent
cracks, at the homeowner’s cost.
16. M One Customer Service will sign off on either a construction or warrantable deficiency
if, in the Customer Service Department’s opinion, the applicable deficiency has been
remedied to industry standards. The purchaser’s signature will not be required.
Industry
standards are outlined in the “Residential Construction Performance Guide” published by
the Homeowner Protection Office (a branch of B.C. Housing).
To view a copy of the
guide, please visit www.hpo.bc.ca.
17. Be advised the Developer will invoice a homeowner for a service call if deficiencies were
caused by an owner’s negligence or lack of maintenance.
18. The Developer is not responsible for third party damage.
2nd Year End Corrective Period
This is the final corrective period in the “2/5/10” warranty. During this period, the homeowner
should only report defects in the electrical, plumbing, heating, and ventilation.
In addition, any
defect in materials and labour supplied for the exterior cladding, caulking, windows and doors
that may lead to detachment or damage to the home are also warrantable.
To facilitate
repairs, please complete and forward the “Service Request Form” found at the back of this
Manual.
Either e-mail, mail or fax this form to the Developer using the e-mail/address/fax
information indicated on the form.
must do so by registered mail.
If the homeowner mails the “Service Request Form”, he/she
The Developer will use its best efforts to complete warranty
repairs within a reasonable period of time (following the expiry of the 2nd Year End Corrective
Period).
Please refer to the “Corrective Period Rules and Regulations” recorded under the “Year End
Corrective Period”.
Where applicable, they also apply to the “2 nd Year End Corrective Period”.
For example, if the homeowner does not deliver his/her written request to the Developer on or
before the day the applicable warranty period expires, then that warranty will be deemed
expired.
The Developer, in its sole discretion, will determine which “Corrective Period Rules and
Regulations” apply to the “2nd Year End Corrective Period”.
Warranty Reporting After 2nd Year End Corrective Period
After the 2nd Year End Corrective Period, the warranty covering materials and labour is
complete.
Please refer to the Travelers warranty for a description of the remaining warranties.
Common Property and Limited Common Property
Service and warranty on all issues relating to areas outside of your home will be dealt with
through the property manager.
Please report any defects you notice to your property
management company.
Property Insurance
Please contact a private insurance company directly to determine the type of insurance policy
you require at closing.
purchased.
It is the responsibility of the owner to ensure proper insurance is
Condensation/Ventilation
When warm, moist air comes into contact with cooler surfaces, the moisture condenses. Outside
we see this as dew; inside you may see it as a layer of moisture on glass windows and doors.
This condensation comes from high humidity within the home, combined with low outside
temperatures and inadequate ventilation.
Some experts have estimated that a typical new home contains many gallons of water. Water is
part of lumber, concrete, drywall texture, paint, caulk, and other materials used in building. Wet
weather adds more moisture. This moisture evaporates into the air as you live in your home,
adding even more moisture to that which is already generated by normal living activities. Over
time, this source of moisture will diminish.
To reduce in-suite moisture, please:

Do not cover or interfere, in any way, with the fresh air supply to your suite;

Keep the dryer exhaust hose clean and securely connected;

Keep the dryer lint trap clean;

Where applicable, do not interfere with the dryer booster fan.
There may also be a
booster fan disconnect switch (located beside/adjacent your dryer).
turn it off.
If installed, do not
Failure to follow these instructions will void your entire home warranty;

Develop the habit of running the hood fan when you are cooking;

Run your bathroom fan(s) when taking a shower or bath. Continue running the fan(s) for
approximately 1 hour following your shower or bath.
Failure to follow this instruction
may void your entire home warranty;

Do not tamper with the main bathroom fan timer. It is wired to run 8 hours each day,
between the hours of 9am and 5pm.
Tampering with same will void your entire home
warranty;

Leave several windows slightly open during spring, summer, fall and winter.
This will
allow humidity to escape (we have found that the fan alone does not lower humidity
enough during the wet, cold winter).
This will also prevent excessive moisture from
forming on the inside of your windows.
Keeping windows slightly open throughout the year will help:

Keep the air in your suite fresh;

Prevent damage to your possessions; and

Prevent damage to your suite.
Avoid setting your thermostat at extreme temperatures. Heating your home will cause the
materials to dry out faster, generating more moisture into the air.
fast also increases shrinkage cracks and separations.
Drying materials out too
Conversely, keeping your heat at low
temperatures will cause condensation to develop on areas where the surface temperature is
lower than the dew point temperature (like window/door frames or cold corners).
As a rule,
heat each room in your home and provide ventilation by opening windows.
money by turning the heat off.
Do not try to save
Use a de-humidifier, if necessary.
Examples of condensation damage include:

Mold growing on window frames, drywall and other surfaces (very unhealthy!);

Cords on the window blinds swelling, making the blinds hard to operate and likely to
break; and

Water filling the bottom window track and damaging the drywall and wood sill beside it.
If your windows are fogged up or wet on the inside, you are damaging your home.
Normal activities may cause condensation.
contributes to the moisture in the air.
As you live in your home, your daily lifestyle
Cooking, clothes washing and drying, bathing, showering,
aquariums, plants (etcetera) all add water to the air in your home. Your daily routine can
mitigate the amount of moisture in your home, and reduce condensation on interior surfaces.
For more information, please review the “Avoiding Condensation Problems” literature attached
hereto as Appendix 9.
You may also visit www.cmhc.ca.
From here, search for the article
“Measuring Humidity in Your Home”.
Warranty Guidelines
Condensation usually results from weather conditions and a family's lifestyle. Damage caused by
condensation is not covered by a home warranty.
If the homeowner fails to follow the
recommendations noted above, he/she will cause damage to the home - for which the
homeowner will be held accountable!
Further, in several instances, failure to comply with the
recommended daily living habits will render the Developer’s entire warranty null and void.
Troubleshooting Tips: Electrical
No electrical service anywhere in the home
Before calling for service, check to confirm that the:

Service is not out in the entire area. If so, contact the utility company;

Main breaker and individual breakers are all in the on position.
No electrical to one or more outlets
Before calling for service, check to confirm that the:

Main breaker and individual breakers are all in the on position;

Applicable wall switch is on;

GFCI is set (see details on GFCIs, earlier in this section);

Item you want to use is plugged in;

Item you want to use works in other outlets;

Bulb in the lamp is good.
Even if the troubleshooting tips do not identify a solution, the information you gather will be
useful to the service provider you call.
Troubleshooting Tips: Plumbing
No water anywhere in the home
Before calling for service, check to confirm that the:

Main shut off in your home is open;

Main shut off to the building is open;

Individual shut-offs for each water-using item are open.
Leak involving one sink, tub, or toilet

Confirm shower door or tub enclosure was properly closed;

Turn water supply off to that item;

Use other facilities in your home; report problem on next business day.
Back up at one toilet

If only one toilet is affected, corrections can be carried out during
normal business hours;

Shut off the water supply to the toilet involved;

Use a plunger to clear the blockage;

If you've been in your home fewer than 30 days, contact M One’s
Customer Service Department (turn to “Emergency Procedures” tab);
if you've been in your home over 30 days, contact a repair service.
You will be responsible for the cost.
Electrical System
For
electrical
warranty
and
care
information,
please
refer
to
Lilly
Electric’s
`Warranty”,
Honeywell’s “Programmable Wall Switch Installation and User Guide”, Ouellet’s “OFM Electric
Baseboard Heater” literature, Ouellet’s “OPPM Mini Patio Door Baseboard Heater”, Kidde
“Hardware Smoke and Carbon Monoxide Talking Alarm” and the Nuheat’s
“Solo User Guide”
(penthouse only); these warranties/guides are attached hereto as Appendix 13.
Homeowner Use and Maintenance Guidelines
Know the location of the electrical breaker panel - it includes a main shut-off that controls all the
electrical power to the home. Individual breakers control the separate circuits. Each breaker is
marked to help you identify which breaker is connected to which major appliance, outlets, or other
service. Should a failure occur in any part of your home, always check the breakers in the main
panel box.
Main Electric Breaker Panel
An electrical breaker panel provides the main shutoff breaker for all the electricity in your
home.
The main electrical breaker panel is usually located in the second bedroom in your
unit; please take the time to note its location.
Breakers
Circuit breakers have three positions: on, off, and tripped. When a circuit breaker trips, it must
first be turned off before it can be turned on. Switching the breaker directly from tripped to on
will not restore service.
Breakers Tripping
Breakers trip as a result of: plugging too many appliances into the circuit; a worn cord; a
defective appliance; or operating an appliance with too high a voltage requirement for the
circuit. The starting of an electric motor can also trip a breaker.
If a circuit trips repeatedly, unplug all items connected to it and reset same. If it trips when
nothing is connected to it, you need an electrician. If the circuit remains on, one of the items
you unplugged is defective and will require repair or replacement.
Buzzing
Fluorescent fixtures use transformer action to operate. This action sometimes causes a buzzing.
Loud buzzing may mean the transformer needs to be replaced.
Fixture Location
We install light fixtures in the locations indicated on the plans. Moving fixtures to accommodate
specific furniture arrangements or room use is your responsibility.
GFCI (Ground-Fault Circuit-Interrupters)
GFCI receptacles have a built-in element that senses fluctuations in power. Quite simply, the
GFCI is a circuit breaker. Building codes require installation of these receptacles in bathrooms
and kitchens (basically, areas where an individual can come into contact with water while
holding an electric appliance or tool). One GFCI breaker can control up to three or four outlets.
Each GFCI circuit has a test and reset button. Once each month, press the test button. This will
trip the circuit. To return service, press the reset button. If a GFCI breaker trips during normal
use, it may indicate a faulty appliance and you will need to investigate the problem. Heavy
appliances are not plugged into a GFCI receptacle, as they will trip the GFCI breaker.
CAUTION: if you plug a refrigerator or food freezer into a GFCI-controlled outlet, the GFCI
breaker will trip.
The food stored in your fridge/freezer will be ruined.
Our limited warranty
coverage does not cover such damage.
Grounded System
Your electrical system is a three-wire grounded system. Never remove the bare wire that
connects to the box or device.
Light Bulbs
You are responsible for replacing burned-out bulbs, other than those noted during your initial
orientation. When you do replace bulbs, avoid exceeding the wattage indicated inside the fixture
as this may cause a safety hazard and void the warranty on the fixture.
Modifications
If you wish to make any modifications, contact a qualified electrician. The strata corporation will
have a complete list of contacts - you may also reference the electrical sub-trade noted in the
“Trade Contacts” section of this Manual. Having another electrician modify your electrical
system during the warranty period will void that portion of your limited warranty.
Outlets
If an outlet is not working, check first to see if it is controlled by a wall switch or GFCI.
Next,
check the breaker. If you cannot determine the cause of the failure, contact either the
Developer (if the problem occurs within your warranty period), or a qualified electrician (if the
problem occurs after the warranty has expired).
Thermostat
A Ouellet Line Voltage Thermostat has been installed in your home. If you have questions
concerning
your
www.ouellet.com.
thermostat,
please
call
Ouellet
directly
at
either
1-800-463-7043
or
Baseboard Heaters
For warranty and care information, please refer to Ouellet’s “OFM Electric Baseboard Heater”
and “OPPM Mini Patio Door Baseboard Heater” literature attached hereto as Appendix 13.
Nuheat (penthouse bathroom floors only)
For warranty and care information, please refer to Nuheat’s “Solo User Guide” attached hereto
as Appendix 13.
Bathroom Timer
Your main bathroom fan is controlled by a Honeywell EconoSwitch Programmable Wall Switch;
for warranty and care guidelines, please refer to Honeywell’s “Programmable Wall Switch
Installation and User Guide”, attached hereto as Appendix 13.
If you require further
assistance, please contact Honeywell’s Customer Service at 1-480-353-3020.
As required by the British Columba Building Code (BCBC), your main bathroom fan must run a
minimum of 8 hours per day.
decreased.
This requirement can be increased, but it will never be
To comply with this requirement, your main bathroom fan has been set to run
between 9 am and 5 pm daily.
Please be aware that tampering with the fan timer operation
(and not meeting the minimum requirements) will void your entire home warranty.
Initial Orientation and Warranty Guidelines
During the initial orientation, we confirm that light fixtures are in acceptable condition and that
all bulbs are working. The warranty excludes any fixture you supplied.
During the first two years of the warranty, the Developer will repair any:

Electrical wiring that fails to carry its specified design load (with the exception of
alarm pre-wiring); and

Electrical outlet, switch or fixture that does not function as intended.
Please note this warranty does not cover:

Food spoilage resulting from plugging refrigerators or freezers into a GFCI outlet;

Power surges resulting from local conditions beyond the Developer’s control. Power
surges can result in burned-out bulbs or damage to sensitive electronic equipment
such as TVs, alarm systems, and computers; or

Damage resulting from lightning strikes.
Smoke Detectors
Each home is equipped with smoke detectors.
with building codes, which dictate locations.
Smoke detectors are installed in accordance
The Developer cannot omit any smoke detectors,
and you should not remove or disable same.
The number of detectors per home depends
upon the size of the home.
Testing your smoke detector is very important.
The homeowner should:

Test the smoke detector once a month;

Hold the test button on the detector for 10 seconds to ensure that the device beeps or
rings loudly;

Avoid lighting candles under the detector to see if the alarm goes off.
Repeated use of
smoke to activate can cause detectors to fail when a real fire occurs;

If applicable, change the batteries at least twice a year – at the start and end of
daylight savings time is a good rule of thumb (also, if your smoke detector starts
chirping or beeping, it’s time to change the batteries); and

Clean the smoke detector twice a year with a vacuum
Please remember, if your alarm goes off, you literally have seconds to respond.
Your best
response is to leave your home immediately and call 911 from a phone outside your home.
For more information, please refer to the Kidde “Hardware Smoke and Carbon Monoxide Talking
Alarm” attached hereto as Appendix 13.
ELECTRICAL SPECIFICATIONS
Your home is equipped with a fire alarm strobe light or a fire alarm speaker that is maintained
by the strata.
These lights/speakers are connected to the main fire alarm system and should
never be obstructed or tampered with.
The Developer reserves the right to make changes to the following specifications.
Any
substitution of method or product shall be of equal or better quality than the original
specification.
We used our best efforts to ensure the “Electrical Specifications” section is correct; however, we
make no representations or guarantees, express or implied, as to the accuracy or completeness
of the “Electrical Specifications” section.
Electric Baseboard Heater
Heated floors: Penthouse Only
Location:
Where specified
Location:
Penthouse bathrooms
Manufacturer:
Ouellet
Model:
Solo Programmable Dual Voltage Thermostat
Supplier:
Guillevin International
Manufacturer:
Nuheat
Installer:
Lilly Electric
Supplier:
Lilly Electric
Model:
OFM0508/ OFM0758/ OFM1008/
Installer:
Lilly Electric
OFM1258/ OFM1508
Color:
White
Econoswitch Programmable Wall Switch
Mini Patio Door Baseboard Heater
Location:
Where specified
Manufacturer:
Ouellet
Supplier:
Guillevin International
Installer:
Lilly Electric
Model:
OPPM1058/ OPPM1208
Color:
White
Location:
Bathroom
Manufacturer:
Honeywell
Supplier:
Guillevin International
Installer:
Lilly Electric
Model:
PLS730B1003
Color:
White
Kidde Hardwire Smoke and Carbon
Thermostat
Monoxide Talking Alarm
Manufacturer:
Ouellet
Supplier:
Guillevin International
Installer:
Lilly Electric
Model:
OTL101C
Color:
White
Location:
Where specified
Manufacturer:
Kidde
Supplier:
Lilly Electric
Installer:
Lilly Electric
Model:
900-0119
Plumbing System
For
warranty
and
maintenance
instructions,
please
refer
to
Ocean
Park
Mechanical’s
“Guarantee”, Badger 1 Insinkerator “Specification and Warranty Guide”, Danze’s “Warranty
Information”,
Kohler’s
“Warranty
Information”,
Broan’s
“Ventilation
Fan
Maintenance
and
Warranty” literature, Carrier’s “Standard Product Warranty” (penthouse only), Carrier’s “Product
Data” (penthouse only) and Carrier’s filter sizes for penthouse heat pump/fan coil units.
This
information has been attached hereto within Appendix 19.
Homeowner Use and Maintenance Guidelines
Your plumbing system has many parts, most of which require little maintenance. Proper
cleaning, occasional minor attention, and preventive care will assure many years of good
service from this system.
Aerators
Even though your plumbing lines have been flushed to remove dirt and foreign matter, small
amounts of minerals may enter the line.
Aerators on the faucets strain much of this from your
water. Minerals caught in these aerators may cause the faucets to drip because washers wear
more rapidly when they come in contact with foreign matter.
Please note that as part of
normal maintenance, you will need to occasionally clean your aerator.
Carrier Heat Pump and Fan Coil – Penthouse only
For more information, please refer to the standard product warranty and data sheets included
in Appendix 19.
Owners should service their Carrier heat pump/fan coil unit every six months;
filters should be changed every three months.
Appendix 19 outlines filter sizes required for the
various heat pump/fan coil units.
Cleaning
Follow manufacturer's directions for cleaning fixtures. Avoid abrasive cleansers. They remove the
shiny finish and leave behind a porous surface that is difficult to keep clean. Clean plumbing
fixtures with a soft sponge and soapy water (a nonabrasive cleaner or a liquid detergent is
usually recommended by manufacturers). Then polish the fixtures with a dry cloth to prevent
water spots.
Clogs
Many plumbing clogs are caused when foreign materials are inserted into plumbing lines.
Examples of foreign materials include disposable diapers, excessive amounts of toilet paper,
sanitary supplies, q-tips, dental floss, and children's toys. Improper garbage disposal use also
causes many plumbing clogs. Always use plenty of cold water when running the disposal. Allow
the water to run 10 to 15 seconds after shutting off the disposal. You can usually clear
clogged traps with a plumber's helper (plunger). If you use chemical agents, follow directions
carefully to avoid personal injury or damage to the fixtures.
Waste materials, including grease,
fat and petroleum products, should never be disposed of via the plumbing system.
These
materials will accumulate in the piping, especially in the p-traps, and can significantly reduce
the flow of water through the waste system.
municipal sewage treatment systems.
These substances are also very detrimental to the
To clean a drain stopper (usually found in bathroom
sinks), loosen the nut under the sink at the back, pull out the rod attached to the plunger and
lift the stopper. Clean and return the mechanism to its original position.
Low Flush Toilets
Due to conservation efforts and by-law regulations, today’s toilets use less water.
today’s toilets use 2/3 less water than the old standard toilets.
occasionally necessary to completely empty the toilet bowl.
In fact,
As a result, flushing twice is
Rest assured, even when you flush
twice, you are saving water and complying with the law.
Low flush toilets may clog more easily.
As such, it is recommended that you do not dispose
of large volumes of paper or any feminine products in the toilet.
Water Flow Restrictors
Water flow restrictors are manufactured into most faucets and all showerheads and cannot be
removed. We apologize for any inconvenience this may cause.
Dripping Faucet
You can repair a dripping faucet by shutting off the water at the valve directly under the sink,
then
removing the faucet stem, changing the washer, and reinstalling the faucet stem. The
showerhead is repaired the same way. Replace the washer with another of the same type and
size. You can minimize the frequency of this repair by remembering not to turn faucets off with
excessive force.
Please note that some manufacturers do not use rubber washers.
Extended Absence
If you plan to be away for an extended period, you should shut off the main water supply to
your home. The main shutoff is located behind the shutoff panel, which will be pointed out to
you on your initial orientation. Do not shut off the heating valve.
Freezing Pipes
Provided the home is heated at a normal level (above 18°C), pipes should not freeze.
Leaks
If a major plumbing leak occurs, the first step is to turn off the supply of water to the area
involved. This may mean shutting off the water to the entire home. Then contact the strata
corporation or your property manager.
Main Shut-Off
The water supply to your home can be shut-off entirely at your main shutoff valve.
We will
point out the location during your initial orientation.
Porcelain
You can damage porcelain enamel by either scratching or hitting it. Do not stand in the
bathtub wearing shoes unless you have placed a protective layer of newspaper/plastic over the
bottom of the tub. If you splatter paint onto the porcelain enamel surfaces during redecorating,
wipe it up immediately. If a spot dries before you notice it, use a recommended solvent.
Running Toilet
To stop running water, check the shut-off float in the tank. You will most likely find it has lifted
too high in the tank, preventing the valve from shutting off completely. In this case, gently bend
the float rod down until it stops the water at the correct level. The float should be free and
not rub the side of the tank or any other parts. Also check the chain on the flush handle. If it
is too tight, it will prevent the rubber stopper at the bottom of the tank from sealing, resulting
in running water.
Shower Diverter
The shower must be turned off using the shower handle – not the diverter.
Shut-Offs
Each toilet has a shut-off on the water line under the tank. Hot and cold shut-offs for each
sink are on the water lines under the sink.
Stainless Steel
Clean stainless steel sinks with soap and water to preserve their luster. Avoid using abrasive
cleaners or steel wool pads, as these will damage the finish. Prevent bleach from coming into
prolonged contact with the sink as it can pit the surface. An occasional cleaning with a good
stainless steel cleaner will enhance the finish. Rub in the direction of the polish or grain lines
and dry the sink to prevent water spots.
Avoid leaving produce on a stainless steel surface, since prolonged contact can stain the finish.
Also avoid using the sink as a cutting board; sharp knives will gouge the finish.
Local water conditions affect the appearance of stainless steel. A white film can develop on the
sink if you have over-softened water or water with a high concentration of minerals. In hard
water areas, a brown surface stain can form appearing like rust.
Tank Care
Avoid exposing the toilet to blows from sharp or heavy objects, which can cause chipping or
cracking. Avoid abnormal pressures against the sides of the tank. It is possible to crack the
tank at the points where it is attached to the bowl.
Temperature
Expect temperatures to vary if water is used in more than one location in the home at the
exact same time.
Winterizing Instructions
If your unit includes an exterior hose bib (ie. a balcony faucet), you will need to ensure it is
winterized properly.
Although exterior hose bibs are typically “frost free”, hoses must be
disconnected from hose bibs PRIOR to freezing temperatures.
If they are not, damages may
include a broken faucet and/or plumbing line, which can lead to a water leak within your unit.
Water may also flow to units below yours!
Damages resulting from failure to winterize will not
be covered under our warranty program.
Initial Orientation and Warranty Guidelines
During the initial orientation, we will confirm that all plumbing fixtures are in acceptable
condition and are functioning properly, and that all faucets and drains operate freely.
We will repair deficiencies as follows:
Broken Shower Diverter
The Developer will not replace a diverter that has been damaged by a homeowner.
Clogged Drain
The Developer will correct clogged drains that occur within 30 days of the initial sale.
If we
are called to a suite to repair a clog that has been caused by the homeowner, we will bill the
homeowner for the cost of removing the clog.
caused by the homeowner.
Please note this includes toilet and sink clogs
After the first 30 days, the homeowner is responsible for correcting
clogged drains, at his/her cost.
Cosmetic Damage
The Developer will correct any fixture damage noted during the initial orientation. Repairing
chips, scratches, or other surface damage noted subsequent to the initial orientation will not be
repaired by the Developer.
Leaks
The Developer will repair leaks in the plumbing system that occur within the two-year warranty
period. The warranty begins on the closing date when the unit is first sold. If a plumbing leak
caused by a warranted item results in drywall or floor covering damage, we will repair or
replace items that were part of the home as originally purchased. We do not make adjustments
for secondary damages (for example, damage to wallpaper, drapes, and personal belongings).
Insurance should cover these items.
Noise
Changes in temperature or the flow of the water itself will cause some noise in the pipes. This
is normal and requires no repair. We will repair persistent water hammering that occurs within
the first two years of the warranty.
unit is first sold.
Again, the warranty begins on the closing date when the
PLUMBING SPECIFICATIONS
The Developer reserves the right to make changes to the following specifications.
Any
substitution of method or product shall be of equal or better quality than the original
specification.
We used our best efforts to ensure the “Plumbing Specifications” section is correct; however, we
make no representations or guarantees, express or implied, as to the accuracy or completeness
of the “Plumbing Specifications” section.
Toilet and Sinks
Food Waste Disposer
Location:
Kitchen
Residential Toilet
Application:
Sink
Manufacturer:
Emerson Appliance Solutions
Supplier:
Ocean Park Mechanical
Installer:
Ocean Park Mechanical
Model:
Badger Insinkerator 1
Location:
All Bathrooms
Application:
Water Closet
Manufacturer:
Kohler
Supplier:
Emco
Installer:
Ocean Park Mechanical
Series:
Persuade
Type:
K-4353 Dual Flush ER Bowl
K- 4441 White Dual Flush Tank
Color:
White
Seat:
Brevia K-4664 Elongated Toilet Seat
Kitchen Sink
Bathroom Sink
Location:
All Bathrooms
Application:
Countertop Lavatory
Manufacturer:
Kohler
Supplier:
Emco
Installer:
Ocean Park Mechanical
Series:
Archer K-2356
Color:
White
Dimensions:
22 5/8” X 19 7/16”
Location:
Kitchen
Application:
Sink
Manufacturer:
Kohler
Supplier:
Emco
Installer:
Ocean Park Mechanical
(Penthouse Only)
Series:
Vault K-3820
Location:
Penthouse Bathroom
Color:
Stainless Steel
Application:
Under Mount Sink
33” L X 22” W
Manufacturer:
Kohler
Supplier:
Emco
Installer:
Ocean Park Mechanical
Series:
Verticyl K-2882
Color:
White
Dimensions:
15 5/8” X 19 13/16”
Dimensions:
Bathroom Sink
Tubs and Showers
Residential Faucet 3
Location:
All Bathrooms with Tub Showers
Residential Bathtub
Application:
Tub/ Shower Faucet
Manufacturer:
Kohler
Supplier:
Emco
Installer:
Ocean Park Mechanical
RI Valve Transmitter:
KP304-KS
Shower Head Arm:
K7395
Shower Head:
K965
Location:
Bathrooms with Tubs
Application:
Bathtub
Manufacturer: Hytec
Supplier:
Emco
Installer:
Ocean Park Mechanical
Series:
Wellbrook AC3745L/R
Tub Spout:
K15136-S
Color:
White
Tub/ Shower Head Trim:
KT14423-4
Dimensions:
60” X 30”X 22” H
Finish:
Chrome
Residential Shower Base
Location:
Bathrooms with Showers
Application:
Shower Base
Manufacturer:
Sterling
Supplier:
Emco
Installer:
Ocean Park Mechanical
Series:
72141110/ 72141120
Color:
White
Dimensions:
60” X 30”
Faucets
Residential Faucet 1
Location:
Kitchen
Application:
Kitchen Faucet
Manufacturer:
Danze
Supplier:
Emco
Installer:
Ocean Park Mechanical
Series:
D457158
Finish:
Chrome
Residential Faucet 4
Location:
All Bathrooms with Showers
Application:
Shower Faucet
Manufacturer:
Kohler
Supplier:
Emco
Installer:
Ocean Park Mechanical
RI Valve Transmitter:
K687-K
Hand Shower:
K8487
Shower Head:
K10121
Shower Head Arm:
K7396
Valve Trim Kit Transmitter:
KT14423-4
Finish:
Chrome
Dryer Booster Fan
Location:
Above dryer
Supplier:
DDK Ventilation Products
Installer:
Ocean Park Mechanical
Heat Pump: Penthouse Only
Manufacturer:
Carrier
Supplier:
Ocean Park Mechanical
Residential Faucet 2
Installer:
Ocean Park Mechanical
Location:
All Bathrooms
Application:
Sink Faucet
Base Series Fan Coil: Penthouse Only
Manufacturer:
Kohler
Supplier:
Emco
Installer:
Ocean Park Mechanical
Series:
K-14402-4A
Finish:
Chrome
Manufacturer:
Carrier
Supplier:
Ocean Park Mechanical
Installer:
Ocean Park Mechanical
Appliances
Homeowner Use and Maintenance Guidelines
For appliance warranty and care information, please refer to the product manuals attached
hereto as Appendix 2. Be sure to check the product manuals for durations and types of
warranty coverage provided.
Initial Orientation and Warranty Guidelines
During your initial orientation, the Developer will confirm appliances are in working order. Postclosing, the owner will be responsible for initiating service calls relating to appliance repairs.
Please note the service technician will ask you to provide the model and serial number for your
defective appliance – please make a note of same prior to initiating a service call.
Please note your dryer’s performance will be affected by the amount of lint in the lint trap.
such, please clean your dryer lint trap after every use.
As
Failure to do so may also create a fire
hazard.
M One’s appliances were supplied by Whirlpool and Trail.
Whirlpool provided all of the
appliances with the exception of the wine cooler, which was procured from Trail.
Please
contact Whirlpool at 1-800-807-6777 to initiate a service call on your Whirlpool appliance(s);
please contact Trail directly at (604) 777-3300 – ext 2 if you are experiencing problems with
your wine cooler.
Where information in this manual contradicts information in the product manuals, please defer
to the latter. You can also find warranty and service information on the manufacturer’s
websites,
the
links
to
which
can
be
found
at
www.whirlpoolappliances.ca
and
www.trailappliances.com.
Remember to mail in any registration cards you receive. Being in the manufacturer's records
system ensures that the company will contact you in the event of a product recall. Warranty
registration may also be necessary to validate warranties.
Stainless Steel Care
Clean stainless steel with soap and water to preserve the luster. Avoid using abrasive cleaners
or steel wool pads, as these will damage the finish. Prevent bleach from coming into prolonged
contact with the stainless steel as it can pit the surface. An occasional cleaning with a good
stainless steel cleaner will enhance the finish. Rub in the direction of the polish or grain lines
and dry the surface to prevent water spots.
THE APPLIANCE WARRANTY WILL BE VOID IF, DURING THE WARRANTY
PERIOD, AN OWNER DOES NOT CONTACT THE APPLICABLE WARRANTY
PROVIDER NOTED ABOVE.
AN OWNER MAY NOT RETAIN A SERVICE COMPANY, OTHER THAN THE
APPLICABLE COMPANY NOTED ABOVE, TO SERVICE A WARRANTABLE
REPAIR.
APPLIANCE SPECIFICATIONS
The Developer reserves the right to make specification changes, as per the contract of
purchase and sale.
Any substitution of method or product shall be of equal or better quality
than the original specification.
We used our best efforts to ensure the “Appliance” section is correct; however, we make no
representations or guarantees, express or implied, as to the accuracy or completeness of the
“Appliance” section.
Appliance
Fridge:
Range: Penthouse Only
Make:
KitchenAid
Supplier:
Whirlpool
Model Number:
KBFS22EWMS
Color:
Stainless Steel
Height:
70 1/8 inches
Depth:
32 5/8 inches
Width:
35 5/8 inches
Make:
KitchenAid
Supplier:
Whirlpool
Model Number:
KDRS467VSS
Color:
Stainless Steel
Height:
35 3/4 inches
Depth:
29 9/16 inches
Width:
35 3/4 inches
Fridge: Penthouse Only
Cooktop:
Make:
KitchenAid
Supplier:
Whirlpool
Make:
KitchenAid
Model Number:
KFIS20XVMS
Supplier:
Whirlpool
Color:
Monochromatic Stainless
Model Number:
KGCK306VSS
Color:
Stainless Steel
Height:
2 7/8 inches
Depth:
21 1/4 inches
Width:
31 7/16 inches
Steel
Height:
70 1/16 inches
Depth:
29 3/16 inches
Width:
35 5/8 inches
Slide Out Range Hood
Wall Oven
Make:
KitchenAid
Supplier:
Whirlpool
Model Number:
KEBS177SSS
Color:
Stainless Steel
Height:
28 3/4 inches
Depth:
29 9/16 inches
Width:
26 3/4 inches
Make:
KitchenAid
Supplier:
Whirlpool
Model Number:
KXU2830YSS
Color:
Stainless Steel
Height:
9 13/16 inches
Depth:
12 7/8 inches
Width:
30 inches
Range Hood: Penthouse Only
Make:
KitchenAid
Supplier:
Whirlpool
Model Number:
KXW8736YSS
Color:
Stainless Steel
Height:
18 inches
Depth:
25 inches
Width:
36 inches
Washer:
Make:
Whirlpool
Supplier:
Whirlpool
Model Number:
WFW9050XW
Color:
White
Height:
36 inches
Depth:
30 1/2 inches
Width:
27 inches
Dryer:
Dishwasher:
Make:
KitchenAid
Supplier:
Whirlpool
Model Number:
KUDS30FX
Color:
Stainless Steel
Height:
34 1/2 inches
Depth:
24 1/2 inches
Width:
23 7/8 inches
Microwave:
Make:
Whirlpool
Supplier:
Whirlpool
Model Number:
WED9050XW
Color:
White
`
Height:
36 inches
Depth:
29 inches
Width:
27 inches
*Please remember to clean your dryer lint traps
after every use. Failure to do so may result in
poor dryer performance.
Make:
KitchenAid
Supplier:
Whirlpool
Trim Kit:
Model Number:
KCMS1555SSS
Color:
Stainless Steel
Make:
Height:
12 1/2 inches
Depth:
17 1/8 inches
Width:
21 7/8 inches
Wine Cooler:
Make:
Danby
Supplier:
Trail
Model Number:
DWC114BLSDD
Color:
Stainless Steel:
Height:
33 1/8 inches
Depth:
24 15/16 inches
Width:
19 7/16 inches
Supplier:
Whirlpool
Stainless Steel
MK1157XVS
Protecting your Investment
No home is maintenance free. Maintaining your home properly will extend the life of your asset.
If you are not comfortable preforming routine or specific maintenance, you may wish to hire a
professional at your own cost.
This section describes routine maintenance procedures for your home’s many components; it
also provides information on home component warranties.
Manufacturer’s Literature
The products installed in your home come with manufacturer’s warranty and care guidelines –
please take the time to read them.
These guidelines form a part of this Manual and are
attached hereto as Appendices 1- 24.
The information contained in the manufacturer’s
literature will not be repeated here.
We make every effort to keep the information in this Manual current.
Manual
conflicts
with
the
manufacturer's
information
or
If any detail in our
recommendations,
follow
the
manufacturer's recommendations.
Remember
to
activate
specific
manufacturer's
warranties
by
completing
registration cards (which should be located in the manufacturer’s literature).
and
mailing
in
In some cases,
manufacturer's warranties may extend beyond the first year; therefore, it is in your best interest
to know about such coverage.
Alarm System
Alarms have been installed in M One penthomes and third floor suites.
to complete the material and labour installation was D & L Security.
3 for alarm system warranties.
The company retained
Please refer to Appendix
Please remember to test your alarm on a regular basis - once
a month is a good rule of thumb.
To activate monitoring, please contact either D & L Security Systems ((604) 808-7857) or an
alternate alarm company of your choice.
You will be responsible for all costs.
To report any warrantable defects during the warranty period, please contact D & L Security
Systems directly.
The Developer makes no representation that an alarm system will provide the protection for
which it is installed or intended.
Appliances
For appliance care, warranty and specification information, please refer to both Appendix 2 and
the “Appliance” section of this Manual.
*The Developer is not responsible for repairs to appliances after title is transferred.
*Please remember to clean your dryer lint traps after every use. Failure to do so may result in
poor dryer performance.
Balconies and Terraces
It is the homeowner’s responsibility to keep their balcony area free and clear of debris. In order
to prevent a buildup of algae, a homeowner can treat the surface of the deck with a light
bleach solution.
Remember to spray the solution away from plants. If the solution comes in
contact with plants; rinse thoroughly with water.
LIGHT BLEACH SOLUTION:
Warm Water
3.3 L
Liquid Bleach
1.1 L
Trisodium Phosphate
150ml
Liquid Detergent
150ml (phosphate free)
Bathroom Accessories
For warranty and care information, please refer to Taymor’s “Bathware Limited Warranty”,
attached hereto as Appendix 4.
Bathroom Fan Timer
As required by the British Columbia Building Code (BCBC), principal exhaust fans, such as those
in the main bathrooms, must be on for a minimum of 8 hours per day.
be increased, but it will never be decreased.
This requirement can
To comply with this requirement, your main
bathroom fan has been set to run between 9 am and 5 pm daily. Please be aware that
tampering with the fan timer operation (and not meeting minimum requirements) will void the
entire home warranty.
If you lose power, and need to reset your timer, please refer to the Honeywell “Programmable
Wall Switch Installation and User Guide” attached hereto as Appendix 13.
Blinds
For warranty and care information, please refer to the Forever Window Screens and Blinds
“Warranty and Maintenance” attached hereto as Appendix 5.
Here are some additional care tips:
Maintenance & Cleaning
Clean blind surface with mild soap solution.
For simple dusting or cleaning, use a light feather
duster.
Do not use: steam, hot water, bleach, or any abrasive or solvent based cleaners.
Do not wash
metallic colors.
Cabinets
For warranty and care information, please refer to IMAC’s “Warranty”, IMAC’s “Cabinets Care and
Maintenance Guide” and Newpro’s “Maintenance Guide”. These warranties and guidelines have
been attached hereto as Appendix 6.
For additional care tips, please review the following.
Where these tips contradict information
found in the manufacturer’s literature, please defer to the latter.
Grain Differences
Your home contains wood or wood veneer cabinets.
Due to the natural variations in wood
(and the way wood takes stain), you must expect grain or colour differences between and
within the cabinet components.
Hinges
If hinges catch or drawer glides become sluggish, a small amount of silicone lubricant will
improve their performance.
Moisture
Cabinet surfaces can become damaged or warped when moisture generating appliances are
placed too close to the cabinet (such as a crock-pot or kettle).
appliances, place them in a location that is not directly under a cabinet.
When operating such
Please note:
we will
not correct damage to cabinets due to heat/moisture generating appliances.
Initial Orientation and Warranty Guidelines
During your initial orientation, we will confirm that all cabinet parts are installed and that their
surfaces are in acceptable condition.
During the limited warranty period:
Separations
We will correct gaps between either the cabinets and the ceiling, or the cabinets and walls by
caulking same if the gap exceeds 1/8 inch (locations behind appliances are exempted from this
repair).
Warping
If doors or drawer fronts warp in excess of 1/4 inch within 24 inches, we will correct this by
adjustment or replacement.
Please note:
the warranty coverage will not apply to cabinets that
warp as a result of heat damage from a stove, kettle or other heat/moisture generating
appliance.
Wood Grain
As previously stated, readily noticeable variations in wood grain and colour are normal in all
wood or wood veneer selections. Replacements are not made due to such variations.
Carpet
For warranty and care information, please refer to Ploutos Enterprise’s “Labor and Materials
Warranty”, Beaulieu Canada’s “10 Year Limited Residential Carpet Wear Warranty”, Coronet’s
“Warranty Program and Carpet Care Guide” and Coronet’s “Caring for your Carpet” literature.
These documents are attached hereto as Appendix 7.
For additional care tips, please review the following.
Where these tips contradict information
found in the manufacturer’s literature, please defer to the latter.
Burns
Take care of any kind of burn immediately. First snip off the darkened fibers, then use a soap
less cleaner and sponge with water. If the burn is extensive, talk with a professional about
replacing the damaged area.
Filtration
If interior doors are kept closed while fans are operating, air circulation from the closed room
flows through the small space at the bottom of the door. This forces the air over the carpet
fibers, which in turn act as a filter, catching particulate pollution. Over time, a noticeable stain
develops at the threshold.
Fuzzing
In loop carpets, fibers may break. Simply clip the excess fibers. If fuzzing continues, call a
professional.
Pilling
Pilling or small balls of fiber can appear on your carpet, depending on the type of carpet fiber
and the type of traffic. If this occurs, clip off the pills. If they cover a large area, seek
professional advice.
Rippling
With wall-to-wall carpeting, high humidity may cause rippling. If the carpet remains rippled after
the humidity has left, have a professional re-stretch the carpeting using a power stretcher, not
a knee-kicker.
Seams
Carpet usually comes in 12-foot widths, making seams necessary in most rooms. Visible seams
are not a defect unless they have been improperly made or unless the material has a defect,
making the seam appear more pronounced than normal. The more dense and uniform the
carpet texture, the more visible the seams will be.
Carpet styles with low, tight naps result in the most visible seams. Seams are never more visible
than when the carpet is first installed. Usually with time, use, and vacuuming the seams become
less visible.
Shedding
New carpeting, especially pile, sheds bits of fiber for a period of time. Eventually these loose
fibers are removed by vacuuming. Shedding usually occurs more with wool carpeting than with
nylon or other synthetics.
Snags
Sharp-edged objects can grab or snag the carpet fiber. When this occurs, cut off the snag. If
the snag is especially large, call a professional.
Sprouting
Occasionally you may find small tufts of fiber sprouting above carpet surface. Simply use
scissors to cut off the sprout. Do not attempt to pull it, because other fibers will come out in
the process.
Stains
Dark carpet stains around room perimeters, stairs, or at heating registers are commonly called
“carbon black”.
These stains often results from airborne carbon material settling out on
synthetic or magnetic surfaces such as televisions screens, carpets and magnetic seals on
refrigerators. Light coloured synthetic carpets accentuate this condition.
For information regarding stain removal, please refer to Appendix 7.
Static
Cooler temperatures outside often contribute to static electricity inside. To avoid the problem,
look for carpets made with anti-static. You can also install a humidifier to help control static
build-up.
Initial Orientation
During your initial orientation, we confirm that your carpet is in acceptable condition.
correct stains or spots noted at this time by cleaning, patching or replacement.
We will
In some areas,
metal or other edging material may be used where the carpet meets with another floor
covering.
Please note we are not responsible for:
Carpet seams – carpet seams will be visible.
We will only repair carpet gaps or frays noted
during the initial orientation.
Dye lot variations, - the Developer is not responsible for dye lot variations if replacements are
made.
Caulking
Over
time,
you
backsplashes etc.
may
notice
gaps
in
your
caulking
around
plumbing
fixtures,
windows,
Maintaining a good seal is important to prevent moisture problems.
Caulking
touch ups are the homeowner’s responsibility; please ensure you monitor same and perform
touch ups on an as need basis.
Closet Shelves and Organizers
For warranty and care information, please refer to the Glass World “Warranty” attached hereto
as Appendix 8.
Condensation
Please refer to the “Condensation/Ventilation” section of this Manual.
It is important you read
and understand this section; if you have any questions, please contact M One Customer Service
at (604) 895-0428.
Corkboard Wall Covering
For warranty and care information, please refer to Forbo’s “Limited 5 Year Warranty”, attached
hereto as Appendix 10.
Cleaning
Clean wall covering with a sponge; using a neutral pH cleaning solution. Do not use abrasive
cleaners. Rinse thoroughly with water and let dry before cleaning.
Countertops
For countertop warranty and care information, please refer to IMAC’s “2 Year Limited Warranty
on Stone Counter Tops” and IMAC’s “Natural Stone Countertop Maintenance & Care Guide”.
These warranties and care guides are included in Appendix 11.
It is extremely important to review and implement recommended care requirements.
If
countertops are not cared for in accordance with IMAC’s guidelines, IMAC’s warranty covering
same may be void.
If you have ANY questions about the maintenance of your natural stone
countertops, please contact IMAC directly at (604) 324-8288.
Here are some additional care tips:
Cutting Board
Use a cutting board to protect your counters when you cut or chop. Protect the counter from
heat and from extremely hot pans. If you cannot put your hand on it, do not put it on the
counter.
Caulking
Caulking between the countertop and the wall, along the joint at the backsplash and around
the sink may shrink, leaving a slight gap. Maintaining a good seal in these locations is
important to keep moisture from reaching the wood under the countertops and prevent warping.
Mats
Rubber drain mats can trap moisture beneath them, causing the discoloration of granite. Dry
the surface as needed.
Cleaning
Keeping your natural stone clean is critical to maintaining the original appearance of your
countertop.
“Don’t just pick up any cleaner from your local grocery store and use it to clean
your stone and grout.
You would be surprised how many cleaners contain at least trace
amounts of acid that can cause quick or eventual damage to fine stone and grout.
Most
stone and ceramic tile outlets carry cleaners that are specially designed to properly care for
these fine surfaces (IMAC).”
A stone cleaner may be purchased through the IMAC store, at the address noted below.
11488 Eburne Way
Richmond, B.C.
604-324-8288
Natural Stone Sealing, Where Applicable
For sealing instructions, please refer to the IMAC literature included in Appendix 11. Sealants
may be purchased through the IMAC store.
If you require additional information, please contact
IMAC directly.
Keeping
your
appearance.
natural
stone
sealed
is
critical
to
maintaining
your
countertop’s
Material should be re-sealed until it no longer accepts additional sealant.
original
Coats
of sealant are usually applied 24 hours apart, so that the sealant may soak in and harden.
This process of re-sealing will help eliminate stains from occurring.
Where applicable,
countertops are factory sealed; however, they will require frequent re-sealing throughout their
life span.
Sealing should be re-applied once a year for granite products, and more often for
marble and limestone products.
Initial Orientation and Warranty Guidelines
During your initial orientation, we confirm that all countertops are in acceptable condition.
Please remember that stone countertops are a natural product, and will have variations in grain
and texture.
Stone surfaces may even have fissures and/or tiny pinholes.
Grain variations,
fissures and tiny pinholes are all acceptable conditions, as they occur naturally in the formation
of stone.
We will repair the following surface damage noted during the initial orientation:

Chips; and

Cracks that extend from the surface of the slab, into the stone and through the grain.
All other cracks will be deemed fissures, and will not be repaired.
Repair of surface damage noted subsequent to closing is one of your home maintenance
responsibilities.
Separation from Wall
Separation of countertops from walls, backsplash, and around sinks results from normal
shrinkage of materials. The Developer will re-caulk reported areas one time during the Year End
Corrective Period (see the “Warranty” tab).
maintenance responsibility.
Subsequently caulking will be your home
Disposal- Food Waste
For warranty and care information for your garburator, please review the Badger 1 Insinkerator
“Specification and Warranty Guide” attached hereto as Appendix 19.
Doors
For warranty and care information, please refer to Crown Door’s “Door and Hardware Warranty”,
Jeldwen`s “Limited Warranty” and Jeldwen`s “Door Maintenance” attached hereto as Appendix 12.
Wood doors are subject to natural characteristics of wood, such as shrinkage and warping.
Natural fluctuations caused by humidity, showers, dishwashers, temperature extremes, etc. can
result in interior doors needing minor adjustments. To best care for your home’s doors, please
read the tips listed below:
Bi-Fold Doors, where applicable
Interior bi-folds sometimes stick or warp because of weather conditions. Apply a silicone
lubricant to the tracks to minimize this inconvenience.
Failure to Latch
If a door will not latch because of minor settling, you can correct this by making a new
opening in the jamb for the latch plate (re-mortising), and raising or lowering the plate
accordingly.
Hinges
You can remedy a squeaky door hinge by removing the hinge pin and applying a bit of grease
to it. Avoid using oil, as it can gum up or attract dirt. Failing to lubricate hinges will cause
them to wear and deposit black soot on the carpet or flooring.
Shrinkage
Use putty, filler, or latex caulk to fill any minor separations that develop at mitered joints in
door trim. Follow with painting. Panels of wood doors shrink and expand in response to
changes in temperature and humidity. Touching up the paint or stain is your home maintenance
responsibility.
Slamming
Slamming doors can damage both doors and jambs and can even cause cracking in walls.
Avoid slamming doors.
Sticking
The most common cause of a sticking door is the natural expansion of lumber caused by
changes in humidity. During a damp season, a door may stick more frequently.
Do not plane
the door during this time unless it continues to stick after the weather changes.
Before planning a door because of sticking, try two other steps: first, apply either a paste wax,
a light coat of paraffin, or candle wax to the sticking surface; or second, tighten the screws
that hold the door jamb or door frame. If planning is necessary even after these measures, use
a sanding sponge to smooth the door and paint the sanded area to seal against moisture.
Warping
If a door warps slightly, keeping it closed as much as possible often returns it to normal.
Weather Stripping
Weather stripping (sealer around door opening) and exterior door thresholds (bottom plate of
door) occasionally require adjustment or replacement.
Initial Orientation and Warranty Guidelines
During the initial orientation, we confirm that all doors are in acceptable condition and correctly
adjusted.
We will repair construction damage to doors noted on the initial orientation list.
Please note, the following door defects are covered by a one year limited warranty:
Panel Shrinkage
Panels of wood doors shrink and expand in response to changes in temperature and humidity.
Although touching up the paint or stain is your home maintenance responsibility, we will repair
split panels that allow light to be visible during the first year.
Warping
The Developer will repair doors that warp in excess of 1/4 inch during the first year warranty
period, within our warranty procedure.
If, in the Developer’s sole discretion, a door is damaged as a result of occupant neglect or
misuse, the Developer will invoice the owner for the service call.
Dryer Booster Fan
A booster fan has been installed to work in concert with the dryer.
This fan will engage when
the dryer is turned in order to assist moving condensation out of the building.
If a disconnect
switch has been installed in the laundry closet, please leave it in the “on (up) position”.
PLEASE BE AWARE THAT TAMPERING WITH THE BOOSTER FAN AND/OR THE BOOSTER FAN
SWITCH MAY VOID YOUR ENTIRE HOME WARRANTY.
The M One booster fan was supplied by Ocean Park Mechanical. Ocean Park Mechanical
purchased the fan from DDK Ventilation Products Ltd.
"current" sensor:
of time.
The booster fans are wired to a
when you turn the dryer on, the booster fan turns on and runs for a period
After the dryer shuts off, the fan will continue to run for approximately 15 minutes
("time delay").
Drywall and Ceilings
Please review the following drywall maintenance tips:
The ceilings in your home are easy to maintain: periodically remove dust or cobwebs as part of
your normal cleaning and repaint as needed.
Repairs
With the exception of limited one-time repair service provided by the Developer (see below),
care of drywall is your maintenance responsibility. Most drywall repairs can be easily made. This
work is best done when you redecorate the room.
Repair hairline cracks with a coat of paint. You can repair slightly larger cracks with drywall
filling compound. To correct a nail pop, reset the nail with a hammer and punch. Cover it with
drywall filler, which is available at paint and hardware stores. Apply two or three thin coats.
When dry, sand the surface with fine-grain sanding sponge, and then paint. You can fill
indentations caused by sharp objects in the same manner.
Initial Orientation and Warranty Guidelines
During the initial orientation, we confirm that drywall surfaces meet industry standards.
foot, 2 second” rule will apply.
The “6
Briefly, the “6 foot, 2 second” rule states that a drywall
imperfection will only be repaired if you can see same from a standing distance of 6 feet and
within a time frame of 2 seconds.
If not, it is not a defect.
The Developer will not repair drywall damage caused after ownership is transferred from the
Developer to the homeowner.
Repair of drywall damage caused after completion is one of the
homeowner’s maintenance responsibilities.
Please note it is our experience that drywall surfaces
may be damaged during the move in process.
As such, please instruct your movers to use
extra caution to prevent same.
The following drywall defects are covered by a one year limited warranty.
One Time Repairs
Slight cracking, nail pops, or seams may become visible in walls and ceilings. These are caused
by shrinkage and normal deflection of rafters to which the drywall is attached.
We will repair
drywall shrinkage cracks and nail pops one time at the Year End Corrective Period.
Drywall cracks are considered to be defect when they are:

greater than 1/16” in width; or

more than 12” long and greater than 1/32” in width.
It is your responsibility to paint these repairs.
Touch-ups may be visible.
Repainting the entire wall or the entire room to correct flashing is your choice and
responsibility. You are also responsible for custom paint colors or wallpaper that has been
applied subsequent to closing. Due to the effects of time on paint and wallpaper, as well as
possible dye lot variations, touch-ups are unlikely to match the surrounding area.
Please note:
we do not repair drywall flaws that are only visible under particular lighting
conditions.
Related Warranty Repairs
If a drywall repair is needed as a result of poor workmanship (such as blisters in tape) or
another warranty-based repair (such as a plumbing leak), it is completed by touching up the
repaired area with the same paint that was on the surface when the home was delivered. If
more than one-third of the wall is involved, we will repaint the wall corner to corner. You are
responsible for custom paint colors or wallpaper that has been applied subsequent to closing.
The effects of time on paint and wallpaper, as well as possible dye lot variations, mean the
touch-up may not match the surrounding area.
Electrical System, including baseboard heat and penthouse Nuheat
For information on your electrical system, please refer to the “Electrical System” section of this
Manual.
Gas Shut-Offs
Gas Barbeque Shutoff Valve
Some of the units are equipped with a gas outlet for the barbeque.
off at the outlet.
You will find the gas shut
To turn the gas off, turn the yellow handle 90° perpendicular to the pipe.
We recommend
you always turn the gas off once you have finished barbequing. Care must be taken to ensure
barbeques are shut off after use; failure to do so can result in fire, injury and damage.
Alternatively, to turn the gas on, turn the yellow handle parallel to the pipe.
Gas Cooktop
There is a gas shut off behind each cooktop.
To access the shut off, remove the middle
drawer below the cooktop, and turn the gas handle 90 degrees perpendicular to the pipe.
Please be careful not to damage the floor when you remove the drawer.
Gas Leak
If you suspect a gas leak, leave the home and immediately call Fortis BC at their emergency
number, 1-800-663-9911.
Warranty Guidelines
The gas company is responsible for leaks up to the main building meter on the exterior of the
building. The Developer will correct leaks from the meter to the home for a period of two years
after the closing date when the unit is first sold.
Hardware
For care and maintenance information, please refer to Canaropa’s “Dorex Warranty Information”
and Reliance’s “Specifications and Warranty” Information, attached hereto as Appendix 14.
Door knobs and locks should operate correctly with little attention. Over time, they may need
slight adjustments due to normal shrinkage of the framing. Occasionally, you may need to
tighten screws or apply lubricate.
Initial Orientation and Warranty Guidelines
We confirm that all hardware is in acceptable condition during the initial orientation. The
Developer will repair hardware items that do not function as intended during the first year of
the warranty per our warranty procedures (see “Warranty Description” tab).
Handrails (aluminum)
For warranty and care information, please refer to Accurate Aluminum’s “Warranty Certificate”
and “Care and Maintenance of Aluminum Rails”, attached hereto as Appendix 20.
Hood Fan
Refer to the appliance section of your manual for product specifications. Please note the actual
CFM output of the hood fan will be less than the specified output outlined in the product
specification brochure. The mechanical engineering design of the building controls the amount
of air that is exhausted from the suite; M One has been designed for practicality in accordance
with the British Columbia Building Code.
Laminate Flooring
For warranty and care information, please refer to Ploutos Enterprise``s
“Labor and Material
Warranty”, Cantrust’s “Limited Warranties for Laminate Floors” and Cantrust’s “Easy Care” guide,
attached hereto as Appendix 15. Failure to follow the instructions may void your laminate
flooring warranty.
Please note the following paragraph included in the warranty:
“Avoid extremes in temperature or humidity conditions. Laminate flooring will perform at its best
when climate-controlled conditions of 18° C to 22° C and 45% to 65% humidity are maintained
in home or office (Easy Care).”
We have included the following additional care tips.
Remove High Heel Shoes and Trim Pet’s
Nails
Laminate floors may be damaged by the extreme force caused by lady’s high heel shoes
(measured in pounds per square inch (psi)).
For example, a car has a load of 28-30 psi, while
a 125 pound woman with high heels has a load of 2000 psi!
in flooring!
High heels will cause indentation
As such, ask your guest to remove her heels to protect your floor!
A general rule of thumb is to avoid letting any sharp or pointed object come into contact with
your floor.
This includes pets’ nails, which should be trimmed to minimize damage!
Felt Tabs
Insert felt protector pads on the feet of all furniture and accessories that will be placed directly
onto the floor surface.
Cleaning
Protect the floor from any exposure to liquids, water or other forms of moisture.
vacuum the floor daily to keep it clean and free of dust.
wheels are not damaging the floor.
Sweep or
Please ensure that your vacuum’s
For more thorough cleaning, use a floor cleaning solution
approved by the floor supplier (“Trade Contacts” tab).
Do not use any household cleaners,
oils, soaps, waxes or any abrasive materials/scouring agents on your laminate floor.
Laminate Floor Color Change
Laminate flooring will naturally undergo a change in color as it adjusts to the ambient light
conditions of your home environment. To ensure a uniform change, it is recommended that you
do not place area rugs on the new floor for sixty days after installation. Thereafter, periodic rearrangement of furniture and area rugs will help ensure your flooring colors evenly.
Initial Orientation and Warranty Guidelines
Floor Finish
During your initial orientation, the Developer will review the floors and determine if any
scratches and gouges are present.
The “6 foot, 2 second” rule will apply.
Briefly, the “6 foot,
2 second” rule states that a gouge/scratch will only be repaired if you can see same from a
standing distance of 6 feet, within a time frame of 2 seconds.
If not, it is not a defect.
Elevation/Gap Variations
Manufacturer guidelines state that strip laminate flooring shall be installed to provide a surface
where adjacent strips have no more than a ¼” difference in elevation over 32”.
meeting this standard shall be repaired.
Flooring not
This rule also applies to the gap variances between
planks (for example, gap variances greater than ¼” over 32” between planks will be repaired).
It is important to note that the Developer will not repair floor damage caused after ownership
is transferred from the Developer to the homeowner.
Repair of floor damage caused after
completion is one of the homeowner’s maintenance responsibilities.
Please note it is our
experience that laminate floors may be damaged during the move in process.
As such, please
instruct your movers to use extra caution to prevent damage.
Lighting
For warranty and care guidelines, please refer to Design Lighting’s Warranty Letter attached
hereto as Appendix 16.
Mirrors
For warranty and care guidelines, please refer to the Coast Wholesale Appliances’ “Mirror
Specifications and Warranty”, attached hereto as Appendix 17.
Initial Orientation and Warranty Guidelines
During the initial orientation, we will confirm that mirrors are in acceptable condition. If
scratches, chips, or other damage to mirrors are noted at this time, we will correct same.
In
some cases, due to the length of the mirror, the installation will require that the mirror be
installed in two pieces.
Paint and Stain
For warranty and care guidelines, please refer to both ICI Paints Technical Bulletin “Touch-up
Painting” and New York Painting’s “Warranty Certificate”, attached hereto as Appendix 18.
Because of changes in the formula for paint (such as the elimination of lead to make paints
safer), painted surfaces must be washed gently using mild soap and as little water as possible.
Avoid abrasive cleaners, scouring pads, or scrub brushes. Flat paints show washing marks more
easily than gloss paints do. Often better results come from touching up rather than washing the
paint.
Exterior
All exterior painting is considered a common area item and is controlled and maintained by
your strata corporation and property manager.
Touch-Ups
When doing paint touch-ups, use a small brush, applying paint only to the damaged spot.
Touch-ups may not match the surrounding area exactly, even if the same paint mix is used.
When it is time to repaint a room, prepare the wall surfaces first by cleaning with a mild soap
and water mixture or a reliable cleaning product.
Please turn to the “Finish Specifications” section of this Manual for details regarding original
paint colors.
Initial Orientation and Warranty Guidelines
During your initial orientation, we will confirm that all painted or stained surfaces are in
acceptable condition. The “6 foot, 2 second” rule will apply.
Briefly, the “6 foot, 2 second” rule
states that a paint deficiency will only be repaired if you can see same from a standing
distance of 6 feet under normal lighting conditions, within a time frame of 2 seconds.
If not, it
is not a defect.
The Developer will touch up paint as indicated on the initial orientation list. You are responsible
for all subsequent touch-ups, except painting we perform as part of another warranty repair.
Please note that paint touch ups made during a warranty visit may:

Be visible under certain lighting conditions; and

Not match the surrounding area.
Over time, paint colors fade.
Due to the effects of
time on paint, as well as possible dye lot variations, touch-ups are unlikely to match
surrounding painted areas.
Phone/Cable/ Data Outlets & Media Centre
Your home is equipped with numerous outlets.
revising
outlet
locations
for
decorating
Initiating service, adding additional outlets or
purposes
or
convenience
is
the
homeowner’s
responsibility.
Your home is equipped with a media centre panel that allows your home’s media to be
accessed via one panel.
The panel is generally located in your suite entry closet. To initiate
service, please contact either Telus at (604) 310-3343, or an alternate service provider of your
choice. Ask the installation technician to provide an orientation during your service connection
appointment.
Initial Orientation and Warranty Guidelines
The Developer will correct faulty outlets that are discovered during the initial orientation. The
Developer will also repair faulty wiring from the outlet service box into the home.
The warranty
period for same is two years, and begins on the closing date when the unit is first sold.
From
the service box outward, care of the wiring is the responsibility of the local telephone service
company.
Plumbing, including penthouse heat pumps and fan coils
For plumbing information, please refer to the “Plumbing System” section of this Manual.
Remote Controls
When you moved in, you were given two radio frequency remotes that control access to the
main lobby entry door, the parkade gates and any other door with card access readers.
The
remotes require no maintenance, and operate on batteries which will require replacement from
time to time. The remotes are susceptible to damage by moisture and impact, and should be
handled gently. For more information, please refer to Keyscan Access Control Systems’ “RF
Transmitters Literature and Warranty” information attached hereto as Appendix 3.
Shower Doors, Frameless Shower Doors and Tub Enclosures
For warranty and care information, please refer to the Coast Wholesale Appliances’ “10mm
Frameless Glass Shower Enclosures” literature attached hereto as Appendix 17.
Tub enclosures require minimal care and maintenance. Use a squeegee to remove water after a
bath/shower to keep mineral residue and soap film to a minimum.
help prevent build up of minerals and soap.
A coating of wax can also
Use cleaning products suggested by the
manufacturer to avoid any damage to the trim and hardware.
Check and touch-up caulking on
an as needed basis.
Avoid hanging wet towels on corners of doors - the weight can pull the
door out of alignment and cause it to leak.
Many M One homes feature “frameless shower doors”.
Frameless shower doors are usually
heavy (3/8” or ½”) glass shower enclosures featuring glass, metal clips, and continuous metal
channels; these doors may also be silicone sealed to adjacent surfaces. These glass panels
may be freestanding resting on a tiled curb, floor or bathtub / manufactured shower base; they
may also be full height fixed to the ceiling as opposed to freestanding.
Water may escape at the door perimeter - this is not considered a defect.
Care should be
taken to ensure not only that bath mats are present, but also that any water outside the
enclosure is mopped up after a shower.
Although Glass World warrants that water should not
escape past either glass channels, it does not warrant that water will not escape at the
frameless shower door perimeter.
Smoke Detectors
For information about your smoke detectors, please refer to the “Electrical System” section of
this Manual.
Thermostat
For information about your thermostat, please refer to the “Electrical System” section of this
Manual.
Tile
For warranty and care information, please refer to both the Ploutos Enterprises “Labor and
Material Warranty” and the “Terrazzo, Tile and Natural Stone” literature attached hereto as
Appendix 21.
For further care tips, please review the following:
Cleaning
Tile is one of the easiest floor coverings to maintain; simply vacuum as required. Occasionally,
a wet mopping with warm water may be appropriate. Avoid adding detergent to the water. If
you feel a cleaning agent is required, use a mild solution of warm water and dishwasher
crystals (they will not result in a heavy, difficult-to-remove lather on the grout). Rinse
thoroughly.
Tile installed on walls or countertops in your home may be washed with any nonabrasive soap,
detergent, or tile cleaner. Abrasive cleaners will dull the finish.
Grout discolouration
Clean grout that becomes yellowed or stained with a fiber brush, cleanser, and water. Grout
cleansers and whiteners are available at most hardware stores.
Sealing Grout
The grout in your suite is unsealed. Sealing grout is your decision and responsibility. Sealing
your grout may keep your grout cleaner for a longer period of time. Please visit your local
hardware store for grout sealant products and applicators.
Tile, One-Time Repair
We will repair loose tiles one time, at the Year End Corrective Period (please refer to the “Warranty
Description” tab for more information.)
We are not responsible for variations in colour or
discontinued patterns. New grout may vary in colour from the original.
Grout, One-Time Repair
Cracks appearing in grouting of ceramic tiles at joints or junctions with other materials are
commonly due to shrinkage. The Developer will repair grouting, if necessary, one time at the
Year
End
Corrective
information).
Period
(please
refer
to
the
“Warranty
Description”
tab
for
more
The Developer is not responsible for colour variations in grout or discontinued
coloured grout. The homeowner is responsible for grouting or caulking maintenance required
one year after the initial sale closing date.
Windows
For warranty and care information, please refer to Toro Aluminum’s “Letter of Warranty” and
“Maintenance Data” attached here to as Appendix 22.
Contact either the building manager or the property management company if a suite window
breaks.
They will be able to assist you in remedying same (accidental breakage may be
covered by the strata building insurance).
Please refer to the “Emergency Procedures” section
of this Manual for property manager phone numbers.
We have included the following additional care tips:
Condensation
Condensation on interior surfaces of the window and frame is the result of high humidity within
the home and low outside temperatures. Your family’s lifestyle controls the humidity level within
your home. If your home includes a humidifier, closely observe the manufacturer's directions for
its use.
You may also review the “Condensation/Ventilation” section of this Manual for tips on
reducing in-suite condensation.
Sills
Window sills in your home are made of ultra-lite.
The most common maintenance activity is
dusting. Twice a year, check caulking and touch-up as needed.
Protect sills from moisture. If
you arrange plants on a sill, include a plastic tray under the pot.
Sticking Windows
Most sliding windows (both vertical and horizontal) are designed for a 10-pound pull. If sticking
occurs or excessive pressure is required to open or close a window, apply a silicone lubricant.
This is available at hardware stores. Avoid petroleum-based products.
Tinting
Applying tinting and/or foil lining to dual pane windows can result in broken windows due to
heat build-up. Some manufacturers void their warranty on the windows if you apply tinting or
foil lining. Contact the manufacturer to check on their current policy before you apply such
coatings.
Weep Holes
In heavy rains, water may collect in the bottom channel of window frames. Weep holes are
provided to allow excess water to escape to the outside. Keep the bottom window channels
and weep holes free of dirt and debris.
Initial Orientation and Warranty Guidelines
We will confirm that all windows are in acceptable condition during the initial orientation. We
will also confirm that windows operate with reasonable ease, and that locks perform as
designed.
list.
The Developer will repair or replace broken windows noted on the initial orientation
The Developer will also make adjustments to windows and locks that do not function as
intended during the initial orientation.
In addition:
Condensation
Condensation that accumulates between the panes of glass in dual-glazed windows indicates a
broken seal. We will replace the window if this occurs during the warranty period.
Condensation that accumulates on the surface of interior windows and frames is not covered
by warranty.
This condensation indicates high humidity in the home, and low temperatures
outside the home. The homeowner influences the level of humidity within the home; therefore,
the homeowner will be responsible for damage arising from same.
Scratches
The Developer confirms that all window glass is in acceptable condition at the initial orientation.
Minor scratches on windows can result from delivery, handling, and other construction activities.
We will repair/replace windows that have scratches readily visible from a distance of 10 feet (if
same are noted during the initial orientation).
Do Not Neglect Routine Maintenance
Each home requires care administered by the homeowner from the very first day.
maintenance is essential to maintaining a quality home for a lifetime.
Regular
Neglecting routine
maintenance can not only erode home value, it can also affect the overall desirability of the
community.
Most importantly, it can void warranty coverage on all or part of your home!
We have included a sample home Routine Maintenance Schedule.
If you do not feel
comfortable performing the tasks below, or do not have the necessary equipment, you may
wish to retain a qualified handy person to help you.
maintenance costs.
You will be responsible for all
INTERIOR FINISHES
Recaulk showers and countertops if necessary
Seal grout
Lubricate door hinges
Wash range hood filter
Monitor your home for excessive moisture levels.
If, for example, there is
condensation on your windows, you are causing damage to your home.
Disconnect the duct connected to the dryer and vacuum lint from the duct, the areas
surrounding your clothes dryer and your dryer’s vent hood outside.
PLUMBING
If you are not using a plumbing fixture frequently (for example, a sink or shower stall),
run some water briefly to keep water in the trap.
Check all faucets, hose bibs and valves for signs of dripping and change washers as
needed.
Clean drains in dishwashers, sinks, bathtubs and shower stalls.
Test plumbing shut-off valves to ensure they are working.
Disconnect hoses and drain hose bibs
ELECTRICAL
Check GFI/AFCI circuits
Check electrical plugs and outlets to ensure fire safety.
Worn plugs feel warm to the
touch and need to be replaced immediately.
Check smoke/carbon monoxide detectors
Check security alarms.
Vacuum fire and smoke detectors, as dust or spider webs can prevent them from
functioning.
Vacuum electric baseboard heaters to remove dust
Clean hood filters
If panel/breaker is warm to touch or smells burnt; contact M One customer service,
your property manager or the electrician listed under trade contacts promptly.
Winter
Fall
Summer
ITEM
Spring
Monthly
Routine Maintenance Schedule
Trade Contact Information
Alarm System (pre-wire)
Flooring (Carpet + Laminate) & Tiling
D & L Security
Ploutos Enterprises
P: 604-808-7857
F: 604-986-7855
P: 604-875-6484
Appliance Service
Whirlpool (All appliances except for Wine Cooler)
Lighting Fixtures
P: 1-800-807-6777 (7:30 am to 8:00pm EST
Design Lighting
Monday - Friday)
P: 604-576-8733
Trail Appliance (Wine Cooler ONLY)
Mechanical (Plumbing)
Monday – Saturday)
Ocean Park Mechanical
Bathroom Accessories+ (doors, hardware)
Crown Doors Ltd
P: 1-604-504-1658
F: 1-604-504-1659
Forever Window Screens and Blinds
P: 604-231-0993
F: 604-231-9391
foreverwindows@gmail.com
Handrails
Accurate Aluminum
F: 604-437-6008
jbaxter@accuratealuminum.ca
Molding & Trim Material
Westcoast Mouldings
P: 604-513-1138
IMAC Enterprises
P: 604-324-8288
P: 604-536-2366
Ronald Vickruk
Cabinets & Countertops
F: 604-324-5033
F: 604-513-1194
ronaldvickruck@shaw.ca
Mirrors & Shower Doors
Closet Shelving
Coast Wholesale Appliances
Glass World
P: 1-604-854-5757 or 1-800-820-5080
F: 1-604-852-1850
www.glassworld.ca
P: 604-321-6644
F: 604-321-5675
info@coastappliances.com
New Home Warranty
Travelers
Corkboard
P: 604-682-3095 or 1-800-555-9431
Forbo
P: 604-324-8288
F: 570-450-0258
www.forboflooringna.com
F: 604-682-3096
www.travelerscanada.ca
Painting
Electrical
New York Painting
Lilly Electric
lilly1973@shaw.ca
P: 604-536-2363
P: 604-437-6006
Blinds
F: 604-576-8732
georgia@designlighting.ca
P: 604-777-3300 ext 2 (8:30 am - -5:00 pm
P: 604-536-3464
F: 604-875-6340
info@ploutos.ca
F: 604-536-5838
P: 604-572-4209
F: 604-591-9048
david@newyorkpaintingltd.com
Windows
Toro Aluminum
P: 604-521-4334
F: 604-521-4304
Finish Specifications
The Developer reserves the right to make specification changes, as per the contract of
purchase and sale.
However, any substitution of method or product shall be of equal or better
quality than the original specification.
We used our best efforts to ensure the “Finish Specifications” section is correct; however, we
make no representations or guarantees, express or implied, as to the accuracy or completeness
of the “Finish Specifications” section.
For electrical and plumbing specifications, please refer to the “Electrical System” and “Plumbing
System” sections of this Manual.
For appliance specifications, please refer to the “Appliances”
section of this Manual.
There are two different color schemes in homes at M One: Teak and Wenge.
sure which color scheme you selected, please contact the sales staff.
If you are not
TEAK SCHEME
Countertops
Location:
Application:
Manufacturer:
Supplier:
Installer:
Material:
Color:
Dimensions:
Kitchen
Countertop
IMAC Enterprises
IMAC Enterprises
IMAC Enterprises
Granite
Giallo Ornamental
1-1/2” Thick Double Edge
Location:
Application:
Manufacturer:
Supplier:
Installer:
Material:
Color:
Dimensions:
Bathroom
Countertop
IMAC Enterprises
IMAC Enterprises
IMAC Enterprises
Granite
Giallo Ornamental
1-1/2” Thick Double Eased Edge
Cabinets
Manufactured Wood
Veneer Faced
Location:
Application:
Manufacturer:
Supplier:
Installer:
Material:
Style:
Finish:
Kitchen & Bathroom Vanities
Cabinet Doors
IMAC Enterprises
IMAC Enterprises
IMAC Enterprises
#326Q
Fullwrap Square Line Door
Brandy #100-787-1-330
Cabinet Caseworks
Location:
Application:
Manufacturer:
Installer:
Material:
Color:
Kitchen & Bathroom Vanities
Cabinet Interiors
NewPro
IMAC Enterprises
Melanine
White
Cabinet Accessories
Door Hinges:
Ferrari 110 degree clip on
hinge H91081AGGWS
Soft Closure Door Dampers:
Pioneer PISTON ARM DMR73G
Soft Closure Drawer System:
470MM Innotech #901579300 left
#90157400 right with quadro slides
Tip Out Tray: 11” white, Richelieu 96572130
Grommet:
Richelieu 60090
Cabinet Handles
Manufacturer: Richelieu
Model:
458 160 195
Wall Tile
Porcelain
Location:
Application:
Manufacturer:
Supplier:
Installer:
Color:
Dimensions:
Grout:
Kitchen
Backsplash
Ican Tile
Ploutos Enterprises
Ploutos Enterprises
Noce Stream
12” X 24”
Custom- #386 Oyster Grey
Ceramic 1
Location:
Application:
Manufacturer:
Supplier:
Installer:
Series:
Color:
Dimensions:
Grout:
Ensuite Bathroom
Shower Surround
Ican Tile
Ploutos Enterprises
Ploutos Enterprises
ICDEWHG White Matte
White Matte
12” X 24”
Custom- #381 Bright White
Ceramic 2
Location:
Application:
Manufacturer:
Supplier:
Installer:
Series:
Color:
Dimensions:
Grout:
Main Bathroom
Tub Surround
Ican Tile
Ploutos Enterprises
Ploutos Enterprises
ICDEWHG White Matte
White Mate
12” X 24”
Custom- #381 Bright White
Interior Paint
Flooring
Laminate
Location:
All Floors except Bedrooms
and Bathrooms
Application:
Floors
Manufacturer: Cantrust
Supplier:
Ploutos Enterprises
Installer:
Ploutos Enterprises
Material:
Laminate
Color:
Southern Oak
Dimensions:
12” X 24”
Underlay:
3.2mm High Density Acoustic
Foam
Sheet Carpeting
Location:
Application:
Manufacturer:
Supplier:
Installer:
Style:
Material:
Color:
Bedrooms
Floors
Beaulieu
Ploutos Enterprises
Ploutos Enterprises
#9836
100%BCF Nylon
#11-B-127
Tile
Location:
Application:
Manufacturer:
Supplier:
Installer:
Color:
Dimensions:
Grout:
All Bathrooms
Floor
Ican Tile
Ploutos Enterprises
Ploutos Enterprises
Noce
12” X 24”
Custom- #386 Oyster Grey
Cork Wall Covering
Location:
Application:
Manufacturer:
Supplier:
Installer:
Series:
Color:
Material:
Color:
Kitchen
Built-in Desk Wall
Forbo
Forbo
Developer
ICDEWHG White Matte
White Mate
Bulletin Board
2182
*please note that all formulas in the
homeowner’s manual are for one gallon
buckets of paint
Location:
Dropped Ceiling
Manufacturer: Glidden
Supplier:
ICI Paints
Painter:
New York Painting
Color:
GP: CL 1042W
Paint No:
PS1
Product:
GLD Ultra Flat White
Formula:
YOX 0P1+
Paint Code:
94500.505
Location:
Manufacturer:
Supplier:
Painter:
Color:
Paint No:
Product:
Formula:
Paint Code:
Woodworks
Dulux
ICI Paints
New York Painting
GP: CL 1042W
PS2
DLX Master SGL White
YOX 0P2
59211.505
Location:
Manufacturer:
Supplier:
Painter:
Color:
Paint No:
Product:
Formula:
Paint Code:
Walls Throughout
Glidden
ICI Paints
New York Painting
BM:172
PS3
GLD Ultra Eggshell
BLK 0P56 OXR 0P11 YOX 0P41+
94900.505
Location:
Walls and Ceilings in
Bathrooms
Manufacturer: Glidden
Supplier:
ICI Paints
Painter:
New York Painting
Color:
BM: 172
Paint No:
PS3A
Product:
Glidden Ultra SGL White
Formula:
BLK 0P49 OXR 0P9 YOX 0P32
Paint Code:
94800.505
WENGE SCHEME
Countertops
Location:
Application:
Manufacturer:
Supplier:
Installer:
Material:
Color:
Dimensions:
Kitchen
Countertop
IMAC Enterprises
IMAC Enterprises
IMAC Enterprises
Granite
Desert Eyes
1-1/2” Thick Double Edge
Location:
Application:
Manufacturer:
Supplier:
Installer:
Material:
Color:
Dimensions:
Bathroom
Countertop
IMAC Enterprises
IMAC Enterprises
IMAC Enterprises
Granite
Desert Eyes
1-1/2” Thick Double Eased Edge
Cabinets
Manufactured Wood
Veneer Faced
Location:
Application:
Manufacturer:
Supplier:
Installer:
Material:
Style:
Finish:
Kitchen & Bathroom Vanities
Cabinet Doors
IMAC Enterprises
IMAC Enterprises
IMAC Enterprises
#120Q
Fullwrap Square Line Door
100-3195-12
Cabinet Caseworks
Location:
Application:
Manufacturer:
Supplier:
Installer:
Material:
Color:
Kitchen & Bathroom Vanities
Cabinet Interiors
NewPro
IMAC Enterprises
IMAC Enterprises
Melanine
White
Cabinet Accessories
Door Hinges: Ferrari 110 degree clip on
hinge H9081AGGWS
Soft closure Door Dampers:
Pioneer PISTON ARM DMR73G
Soft closure Drawer System:
470MM Innotech #901579300 left
#90157400 right with quadro slides
Tip Out Tray: 11” white, Richelieu 96572130
Grommet:
Richelieu 60090
Cabinet Handles
Manufacturer: Richelieu
Model:
458 160 195
Wall Tile
Porcelain
Location:
Application:
Manufacturer:
Supplier:
Installer:
Color:
Dimensions:
Grout:
All Bathrooms
Floor
Ican Tile
Ploutos Enterprises
Ploutos Enterprises
Olive Stream
12” X 24”
Custom- #382 Bone
Ceramic 1
Location:
Application:
Manufacturer:
Supplier:
Installer:
Series:
Color:
Dimensions:
Grout:
Ensuite Bathroom
Shower Surround
Ican Tile
Ploutos Enterprises
Ploutos Enterprises
ICDEWHG White Matte
White Matte
12” X 24”
Custom- #381 Bright White
Ceramic 2
Location:
Application:
Manufacturer:
Supplier:
Installer:
Series:
Color:
Dimensions:
Grout:
Main Bathroom
Tub Surround
Ican Tile
Ploutos Enterprises
Ploutos Enterprises
ICDEWHG White Matte
White Mate
12” X 24”
Custom- #381 Bright White
Interior Paint
Flooring
Laminate
Location:
All Floors except Bedrooms
and Bathrooms
Application:
Floors
Manufacturer: Cantrust
Supplier:
Ploutos Enterprises
Installer:
Ploutos Enterprises
Material:
Laminate
Color:
Wenge
Dimensions:
12” X 24”
Underlay:
3.2mm High Density Acoustic
Foam
Sheet Carpeting
Location:
Application:
Manufacturer:
Supplier:
Installer:
Style:
Material:
Color:
Bedrooms
Floors
Beaulieu
Ploutos Enterprises
Ploutos Enterprises
#9836
100%BCF Nylon
#11-B-127
Tile
Location:
Application:
Manufacturer:
Supplier:
Installer:
Color:
Dimensions:
Grout:
All Bathrooms
Floor
Ican Tile
Ploutos Enterprises
Ploutos Enterprises
Olive
12” X 24”
Custom- #382 Bone
Cork Wall Covering
Location:
Application:
Manufacturer:
Supplier:
Installer:
Material:
Color:
Kitchen
Built-in Desk Wall
Forbo Linoleum
Forbo Linoleum
Developer
Bulletin Board
2186
*please note that all formulas in the
homeowner’s manual are for one gallon
buckets of paint
Location:
Dropped Ceiling
Manufacturer: Glidden
Supplier:
ICI Paints
Painter:
New York Painting
Color:
GP: CL 1042W
Paint No:
PS1
Product:
GLD Ultra Flat White
Formula:
YOX 0P1+
Paint Code:
94500.505
Location:
Manufacturer:
Supplier:
Painter:
Color:
Paint No:
Product:
Formula:
Paint Code:
Woodworks
Dulux
ICI Paints
New York Painting
GP: CL 1042W
PS2
DLX Master SGL White
YOX 0P2
59211.505
Location:
Manufacturer:
Supplier:
Painter:
Color:
Paint No:
Product:
Formula:
Paint Code:
Walls Throughout
Glidden
ICI Paints
New York Painting
BM:CC-90
PS4
GLD Ultra Eggshell
BLK 0P31 OXR 0P9+ YOX 0P59+
94900.505
Location:
Walls and Ceilings in
Bathrooms
Manufacturer: Glidden
Supplier:
ICI Paints
Painter:
New York Painting
Color:
BM: CC-90
Paint No:
PS4A
Product:
Glidden Ultra SGL White
Formula:
BLK 0P29+ OXR 0P8+ YOX 0P49+
Paint Code:
94800.505
LIGHTING FIXTURES
Ceiling Fixture
Manufacturer: Galaxy
Supplier:
Design Lighting
Location:
Installer:
Lilly Electric
Manufacturer: Galaxy
Model:
612392CH
Supplier:
Design Lighting
Type:
10
Installer:
Lilly Electric
Description:
Flushmount- Chrome with
Model:
612392CH
Type:
2
Dimensions:
12” X 3 3/8”
Description:
Chrome with Satin White Glass
Finish:
Chrome
Dimensions:
12" X 3 3/8"
Lamp:
2 X 40W Med. Base
Finish:
Chrome
Lamp:
2 X 40W Med. Base
Location:
Den
Location:
Dining Room
Hall way
Stain White Glass
Manufacturer: Galaxy
Supplier:
Design Lighting
Manufacturer: Satco
Installer:
Lilly Electric
Supplier:
Design Lighting
Model:
612392CH
Installer:
Lilly Electric
Type:
13
Model:
Satco-90-069 Canopy
Description:
Flushmount Chrome with
Type:
3
Location:
Bedroom
White Stain Glass
Manufacturer: Galaxy
Supplier:
Design Lighting
Installer:
Lilly Electric
Model:
612392CH
Dimensions:
12” X 3 3/8”
Finish:
Chrome
Lamp:
2 X 40W Med. Base
Location:
Balcony Ceiling
Manufacturer: Galaxy
Type:
9
Supplier:
Design Lighting
Description:
Flushmount- Chrome with
Installer:
Lilly Electric
Stain White Glass
Model:
305063MS
12" X 3 3/8"
Type:
16
Finish:
Chrome
Description:
Cast Aluminum Marine Light
Lamp:
2 X 40W Med. Base
Dimensions:
10 5/8” X 3 1/8 “
Finish:
Matte Silver
Lamp:
1 X 60W Med Base
Dimensions:
Location:
Closet
Location:
Kitchen and Hallway Pot
Location:
Lights
Penthouse/ Townhouse Stair
Wall
Manufacturer: VuLite
Manufacturer: Galaxy
Supplier:
OP Lighting
Supplier:
Design Lighting
Installer:
Lilly Electric
Installer:
Lilly Electric
Model:
V4TCLVW
Model:
710691CH
Trim:
V4047C-WH
Type:
14
Size:
4”
Description:
Single Light Vanity with Satin
Description:
Clear Cone with Regressed
White Glass
Gimbal Ring
Dimensions:
4 1/4” X 11 1/2”
Lamp:
1 X 12V 50W MR 16
Extension:
4 7/8”
Location:
Bathroom Pot Light
Finish:
Chrome
Lamp:
1 X A19 100W
Townhome Level 3 Wall
Manufacturer: VuLite
Supplier:
OP Lighting
Location:
Installer:
Lilly Electric
Manufacturer: Forecast
Model:
V4ICLVW
Supplier:
Design Lighting
Trim:
V4047C-WH
Installer:
Lilly Electric
Size:
4”
Model:
F8496-41
Description:
Clear Cone with Regressed
Type:
17
Gimbal Ring
Dimensions:
6” X 5 1/2”
Lamp:
1 X 12V 50W MR 16
Extension:
7”
Location:
Bathroom Shower Light
Finish:
Vista Silver
Glass:
Etched White Opal
Lamp:
1 X 60W Med Base.
Penthouse Pendants
Manufacturer: VuLite
Supplier:
OP Lighting
Installer:
Lilly Electric
Location:
Model:
V4ICLVW
Manufacturer: Maxilite
Trim:
V4041-WH
Supplier:
Design Lighting
Size:
4”
Installer:
Lilly Electric
Description:
Frost Glass, White Trim
Model:
MX2316-02
Lamp:
1 X 12V 50W MR 16
Dimensions:
3” X 8”
Overall Height:
72”
Finish:
Br. Steel
Glass:
White Pattern
Lamp:
1 X 60W B10 Only
MIRRORS, SHOWER ENCLOSURES, BLINDS
Mirror
Location:
Bathrooms and Powder Rooms
Application:
Above Vanities
Manufacturer:
Coast Wholesale Appliances
Supplier:
Coast Wholesale Appliances
Installer:
Coast Wholesale Appliances
Series:
CAN/ CGSB- 12.5, Silvered
Type:
1A
Thickness:
5.0mm
Shower Enclosures
Location:
Bathrooms with Showers
Application:
Shower Surround
Manufacturer:
Coast Wholesale Appliances
Supplier:
Coast Wholesale Appliances
Installer:
Coast Wholesale Appliances
Series:
Frameless Glass Shower Enclosures
Material:
Tempered Safety Glass
Thickness:
10mm
Blinds
Location:
Interior Windows
Application:
Window Coverings
Manufacturer:
Forever Window Screens and Blinds
Supplier:
Forever Window Screens and Blinds
Installer:
Forever Window Screens and Blinds
Type:
1” Venitian Blinds
Color:
#1004- Matte White
BATH ACCESSORIES
Bath Accessory 1
Location:
All Bathrooms as Required
Application:
Towel Bar
Manufacturer
Taymor
Supplier:
Crown Doors Ltd.
Installer:
Rolin Interiors
Series:
Astral Collection 2800 Series
Dimensions:
24”
Product Code:
02-D2824
Finish:
Polished Chrome
Bath Accessory 2
Location:
All Bathrooms
Application:
Paper Holder
Manufacturer
Taymor
Supplier:
Crown Doors Ltd.
Installer:
Rolin interiors
Series:
Astral Collection 2800 Series
Product Code:
02-D2848
Finish:
Polished Chrome
Bath Accessory 3
Location:
All Bathrooms with Tub Showers
Application:
Shower Curtain Rod
Manufacturer
Taymor
Supplier:
Crown Doors Ltd.
Installer:
Rolin Interiors
Type:
Shower rod
Model:
#01-R9689
Finish:
Satin Nickel
FINISH CARPENTRY & WIRE SHELVING
Baseboards
Window Sill
Location:
Throughout Unit
Application:
Window Sill
Application:
Baseboards
Supplier:
Westcoast Moulding & Millwork
Supplier:
Westcoast Moulding & Millwork
Installer:
Rolin Interiors
Installer:
Rolin interiors
Dimension:
11/16” X 5-1/2”
Style:
Flat Panel
Finish:
Paint Grade Medium Density
Dimension:
1/2 ” X 5.5”
Finish:
Primes MDF
Casing
Location:
Doors throughout Unit
Application:
Door Casing
Supplier:
Westcoast Moulding & Millwork
Installer:
Rolin Interiors
Style:
Flat Panel
Dimension:
11/16” X 3-1/2”
Finish:
Medium Density Fiberboard
Fiberboard
Wire Shelving
Application:
Entry and Bedroom Closets
Supplier:
Glass World
Installer:
Glass World
Size:
12” Depth Shelf and Rod
Color:
White, epoxy coated
Wood Shelving
(Penthouses Only)
Application:
Penthouse Closets
Supplier:
Glass World
Installer:
Glass World
Size:
3/4”
Color:
White, Melamine
DOORS & HARDWARE
Flush Doors
Passage Door Hardware 1
Application:
Interior Doors
Location:
All Passage Doors
Manufacturer:
JeldWen Windows & Doors
Application:
Passage Door Lever
Supplier:
Crown Doors Ltd.
Manufacturer:
Dorex Tecnica Design
Installer:
Rolin Interiors
Supplier:
Crown Doors Ltd.
Core:
Solid particle board
Installer:
Rolin Interiors
Series:
Linea
Type:
Tubular
Item:
100 LT
Finish:
Nickel
Pocket Doors
Application:
Closets
Manufacturer:
JeldWen Windows & Doors
Supplier:
Crown Doors Ltd.
Pocket Door Hardware
Installer:
Rolin Interiors
Location:
Bathrooms and Closets
Core:
Hollow core
Application:
Pocket Door Hardware with Lock
Manufacturer:
Reliance Locks and Hardware
Supplier:
Crown Doors Ltd.
Installer:
Rolin Interiors
Model:
014-1414R (Round Privacy Bathrooms)
Model:
014-1415R (Round Passage Closets)
Door Hardware
Entry Door Hardware 1
Location:
Suite Entry Doors
Application:
Suite Entry Deadbolt
Manufacturer:
Dorex
Supplier:
Crown Doors Ltd.
Installer:
Rolin interiors
Type:
Single Cylinder Deadbolt
Series:
200
Code:
51
Door Stops
Location:
All Interior Doors
Manufacturer:
Dorex
Supplier:
Crown Doors Ltd
Installer:
Rolin Interiors
Type:
Flexible Wall Mounted
Model:
3515
Entry Door Hardware 2
Finish:
Satin Nickel
Location:
Suite Entry Door
Application:
Suite Entry Medium Door
Door Hinge Pin Stops
Viewer
Manufacturer:
Dorex
Supplier:
Crown Doors Ltd.
Installer:
Rolin Interiors
Model:
B180
Finish:
Chrome
Location:
All Interior Doors
Manufacturer:
Dorex
Supplier:
Crown Doors Ltd.
Installer:
Rolin Interiors
Type:
Hinge Pin Stop
Model:
805
Finish:
C15
Security
For warranty and maintenance information`, please refer to D & L Security System’s “Warranty”
attached here to as Appendix 3.
We used our best efforts to ensure the “Security” section is
correct; however, we make no representations or guarantees, express or implied, as to the
accuracy or completeness of the “Security” section.
Installed Alarm Systems ( 3rd floor and Penthouse suites)
Supplied By:
Provided for:
D&L Security Systems Ltd
Third Floor Units, Town Homes and Penthouses
Residential Remotes/ Fobs:
Manufacturer:
Keyscan
Supplier:
D&L Security Systems Ltd.
Model:
TX4PRX
Battery Type:
Internal Lithium Battery with Low Battery Detection
*Note:
Upon possession, you were handed two RF remotes that control access to your
parkade gates, and any other door with card reader access.
Access and Security
When you moved in, you were given two radio frequency remotes that control access to the
main lobby entry door, the parkade gates and any other door with card access readers.
The
remotes require no maintenance, and operate on batteries which will require replacement from
time to time. The remotes are susceptible to damage by moisture and impact, and should be
handled gently. For more information, please refer to Keyscan Access Control Systems’ “RF
Transmitters” literature attached hereto as Appendix 3.
Please keep a record of your fob’s serial number(s).
immediately to the property manager.
If you lose a fob, please report the loss
This will help ensure the security of the building.
Visitor Intercom System
A visitor intercom has been installed outside the main lobby entry, on the parkade entry ramp
kiosk and in the parkade lobby entry.
Your guest simply dials your code or selects your name
by scrolling through the electronic directory on the lobby panel. Please note random codes,
which do not identify your apartment, have been chosen for security reasons.
code/name is dialed, your telephone will ring.
with your guest.
Once the
When you answer, you will be communicating
To unlock a lobby door/parkade gate, hit the digit “9” on your telephone.
To refuse entry, simply hang up.
When you unlock the door, the elevator cabs (where
applicable) will be released to allow the visitor to gain access to your floor.
The visitor has
approximately two minutes to reach the elevator, and enter their floor destination.
If you are using a home phone and you have “call waiting” feature, a distinct tone will be
heard when your guest arrives.
answer the call.
If you have a flash key on your phone, press it to switch to
This action will automatically put your outside line “on hold”.
While on line,
you can open the door by hitting the digit “9”, or flash the hook switch to refuse entry.
Both
actions will automatically reconnect you to the previous “on hold” caller.
For guests requiring visitor parking, a parkade visitor intercom system has been installed.
Simply instruct your guest to proceed to the parkade ramp, and select your name or code at
the electronic directory.
phone.
You can open the parkade door by hitting the digit “9” on your
Once your guest is parked, they should proceed to the parkade lobby entry.
your guest will select your name or code at the electronic directory.
“9”, your guest will be permitted into the parkade elevator lobby.
Again,
Once you hit the digit
From there, your guest will
have two minutes to enter the elevator and proceed to your floor.
Camera System
Pinhole and dome security cameras have been installed on the site.
The cameras have been
installed at the following locations:







Main front lobby pointing at the front doors;
Inside main parkade gate pointing at the gate;
Inside inner residential gate point at the gate;
Outside commercial gate pointing at the gate from the visitor side;
Amenity games room;
Main Floor Elevator Lobby (Rough in Only); and
All three entry enterphones (Rough in Only)
Owners can view security camera information on channel 116 analog, or 399 digital. A DVR
will record all information on the security cameras. When the DVR is full (160 giga bites or
approximately 3 weeks of information), it will record over the most dated information.
SERVICE REQUEST FORM
To be completed for EMERGENCY and/ or year-end purposes ONLY.
To:
Cressey (High Street) Developments LLP
Attention:
M One Customer Service Department
800- 925 West Georgia Street
Vancouver, BC V6C 3L2
Fax:
604-895-0496
Email:
service@cressey.com
NAME:____________________________________________________DATE:______________________________
ADDRESS:____________________________________________________________________________________
CELL NUMBER:_____________________________
HOME NUMBER_____________________________
SALE CLOSING DATE:_________________________________________________________________________
Appointments for service are made during regular business hours: 7:00am- 2:00pm Monday to
Friday. The owner must be present when the Developer responds to either emergency or nonemergency warrantable claims. Please ensure you schedule your service appointments so that
you can remain at home until repairs are complete.
The developer may only repair warrantable items ONCE during the term warranty (refer to the
deficiency and warranty section of your homeowner’s manual for more details.)
Item
Item
Location
Description of Service Request
Repaired
1.
2.
3.
4.
5.
*please note the Developer is not responsible for repairs to appliances after title is transferred.
Warranty items Repaired:
___________________________________________
________________________________
Homeowner Signature/ Customer Service
Date