OPERATING MANUAL
DC31 MOTORHEAD
ASSEMBLY
clik
2
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1
WASH FILTER
FULLY
CHARGED
Wash your filter with cold water
regularly or as required.
REGISTER
YOUR 2 YEAR
GUARANTEE
TODAY
BOOST
BOOST
HIGH
POWER
=
LOW
POWER
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Your Dyson handheld vacuum will be covered for parts
and labour for 2 years from the date of purchase, subject
to the terms of the guarantee.
If you have a query about your Dyson handheld vacuum,
call the Dyson Customer Care Helpline quoting the serial
number and details of where/when you bought the Dyson
handheld vacuum. The serial number can be found on
the main body of the handheld vacuum, behind the filter.
Most queries can be solved over the phone by one of our
Dyson Customer Care Helpline staff.
Visit our website to register your full parts and labour
guarantee online (Australia only).
www.dyson.com.au/register
Note your serial number for future reference
This illustration is for example purposes only.
3 EASY WAYS TO REGISTER YOUR 2 YEAR GUARANTEE
REGISTER
ONLINE
REGISTER
BY PHONE
www.dyson.com.au/register
AU 1800 239 766
NZ 0800 397 667
SG 7000 435 7546
ID 021 707 39766
Visit our website to register your
full parts and labour guarantee
online (Australia only).
2
Call our dedicated Helpline.
REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
IMPORTANT SAFETY PRECAUTIONS
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
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Do not charge the Dyson handheld vacuum outdoors, in a bathroom or within 10 feet of a pool.
Do not use outdoors or on wet surfaces.
Do not allow to be used as a toy. Close attention is necessary when used by or near children.
Use only as described in this manual. Use only Dyson recommended accessories and replacement parts.
Do not use with damaged cable or charger. If the Dyson handheld vacuum is not working as it should, has been
dropped, damaged, left outdoors, or dropped into water, contact the Dyson helpline.
Do not unplug by pulling on cable. To unplug, grasp the charger, not the cable.
Do not handle the charger, including the charger terminals or Dyson handheld vacuum with wet hands.
Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce air flow.
Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
Use extra care when cleaning on stairs.
Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they may be present.
Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
Do not use without clear bin and filters in place.
Use only the charger supplied by the manufacturer to recharge.
Unplug the charger from socket before maintenance.
Do not use with an extension cable.
This Dyson handheld vacuum is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
concerning use of the Dyson handheld vacuum by a person responsible for their safety.
Do not incinerate this Dyson handheld vacuum even if it is severely damaged. The batteries may explode in a fire.
Always turn off the Dyson handheld vacuum before connecting or disconnecting the motorized brush bar.
SAVE THESE INSTRUCTIONS
THIS HANDHELD VACUUM IS INTENDED FOR DOMESTIC HOUSEHOLD AND CAR USE ONLY.
Do not use near
naked flame.
Do not store near
heat source.
Do not pick up water
or liquids.
Do not pick up
burning objects.
Do not pull on
the cable.
3
Looking for blockages
Power
BOOST
HIGH POWER
BOOST
LOW POWER
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2
Emp
Combination accessory tool
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2
Charging
Do not use under 3˚C
See page 8
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Charging
Fully charged
Not charging,
battery
clik
Not charging,
low temp
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Emptying the clear bin
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IMPORTANT!
WASH FILTER
6
Wash your filter with cold water regularly or as required.
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USING THE DYSON handheld vacuum
CAUTION:
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Take caution not to engage battery release button during normal operation.
Dirt and debris may be released from the Dyson handheld vacuum if it is turned
upside down. Ensure the Dyson handheld vacuum remains upright in use and
storage.
Do not operate the Dyson handheld vacuum while checking for blockages.
•
Clearing brush bar obstructions
Switch off the Dyson handheld vacuum and disconnect from charger before
clearing brush bar obstructions. If your brush bar is obstructed, it may stop
spinning. If this happens you will need to remove the brush bar as shown and
clear any obstructing debris.
CHARGING AND STORING THE DYSON
HANDHELD VACUUM
PLEASE NOTE:
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Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual or advised by the Dyson Customer Care Helpline.
This Dyson handheld vacuum is designed for domestic indoor and car use only.
Do not use it while the car is in motion or while driving.
Do not press down on the nozzle with excessive force when using the Dyson
handheld vacuum as this may cause damage.
If the motor overheats, the Dyson handheld vacuum will cut out automatically.
Leave it to cool for at least an hour and check for blockages before restarting.
Fine dirt such as flour or plaster dust should only be vacuumed in very
small amounts.
Consult your flooring manufacturer’s recommended instructions before
vacuuming and caring for your flooring, rugs and carpet.
The brush bar on the handheld can damage certain carpet types and floors.
Some carpets will fuzz if a rotating brush bar is used when vacuuming. If this
happens, we recommend vacuuming without the Motorhead and consulting with
your flooring manufacturer.
CAUTION:
The Dyson handheld vacuum will turn off if the battery temperature is below
3°C. This is designed to protect the motor and battery of the product. Do
not charge the Dyson handheld vacuum and then move it to an area with a
temperature below 3˚C for storage purposes.
TROUBLESHOOTING – CHARGER
Charging.
Fully charged.
Not charging – battery.
TROUBLESHOOTING – DYSON HANDHELD VACUUM
Not charging – low temp.
Charged.
Battery Safety Instructions
Less than one minute of charge remaining/fully discharged.
Less than 3°C – do not use.
Filter missing/filter fitted incorrectly.
Emptying the clear bin
CAUTION:
•
Switch off the Dyson handheld vacuum and disconnect from charger before
emptying the clear bin.
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
To release the dirt, push the button at the side of the clear bin as shown.
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Please note:
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Do not use the Dyson handheld vacuum without the clear bin in place.
Cleaning the clear bin
CAUTION:
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Ensure the clear bin is completely dry before replacing.
Please note:
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To remove the clear bin, push the release button on the underside of the Dyson
handheld vacuum as shown.
Use only cold water to clean the clear bin. Do not use detergents, polishes or air
fresheners.
Do not put the clear bin in a dishwasher.
Washing THE filter
CAUTION:
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Switch ‘OFF’ and disconnect from charger before removing the filter.
Ensure filter is completely dry before refitting to the Dyson handheld vacuum.
Please note:
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This Dyson handheld vacuum has one filter, located as shown. It is important to
check your filter and wash with cold water regularly or as required, to maintain
performance. Please leave to dry completely for 12 hours.
The filter may require more frequent washing if vacuuming fine dust.
Do not use detergents to clean the filter.
Do not put the filter in the dishwasher, washing machine, tumble dryer, oven,
microwave or near an open flame.
Looking for blockages
CAUTION:
•
Switch off the Dyson handheld vacuum and disconnect from charger before
looking for blockages.
Beware of sharp objects when clearing blockages.
Refit all parts of the Dyson handheld vacuum securely before using.
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Please note:
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8
Clearing blockages is not covered by the Dyson handheld vacuum’s guarantee.
If any part of the Dyson handheld vacuum becomes blocked, it may overheat
and then automatically shut off.
Unplug the Dyson handheld vacuum and leave to cool down. Clear blockage
before restarting.
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Use only Dyson batteries and charging unit for the Dyson handheld vacuum.
The battery is a sealed unit and under normal circumstances poses no safety
concerns. In the unlikely event that liquid leaks from the battery, do not touch
the liquid and observe the following precautions:
Skin contact – can cause irritation. Wash with soap and water.
Inhalation – can cause respiratory irritation. Expose to fresh air and seek
medical advice.
Eye contact – can cause irritation. Immediately flush eyes thoroughly with water
for at least 15 minutes. Seek medical attention.
Disposal – wear gloves to handle the battery and dispose of immediately
following local ordinances or regulations.
CAUTION:
The battery used in this device may present a risk of fire or chemical burn if
mistreated. Do not disassemble, short contacts, heat above 140° F (60° C),
or incinerate. Replace battery with a Dyson battery only, use of any other battery
may present a risk of fire or explosion. Dispose of used battery promptly. Keep
away from children. Do not disassemble and do not dispose of in fire.
The battery must be removed from the Dyson handheld vacuum before it
is scrapped.
The battery is to be disposed of safely.
The Dyson handheld vacuum must be disconnected from the supply mains when
removing the battery.
Battery can be charged on or off the handheld vacuum. Take caution when
removing the battery.
on the product or on its packaging indicates that this product
The symbol
should not be treated as household waste. Instead it should be handed over
to the applicable collection point for the recycling of electrical and electronic
equipment – this may be your local civic amenity site. By ensuring this product
is disposed of correctly, you will help prevent potential negative consequences
for the environment and for human health, which could otherwise be caused
by inappropriate waste handling of this product. For more detailed information
about recycling of this product, please contact the Dyson Customer Care
Helpline or your local authority civic amenity site.
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2 YEAR GUARANTEE - TERMS AND CONDITIONS
ABOUT YOUR PRIVACY
To help us ensure you receive prompt and efficient service, please register as a
Dyson owner. There are three ways to do this:
Online (Australia only) at customercare@dyson.com.au
By calling the Dyson Customer Care Helpline.
By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson handheld vacuum in the event of an
insurance loss and enable us to contact you if necessary.
Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the services you have requested or to our
business partners or professional advisers. If you wish to access your personal
information or see our full privacy policy, please contact us at:
customercare@dyson.com.au
DYSON CUSTOMER CARE
If you have a query about your Dyson handheld vacuum call the Dyson
Customer Care Helpline and quote your serial number or contact us via the
Dyson website. The serial number can be found on the main body of the
handheld vacuum, behind the filter.
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your Dyson handheld vacuum needs a service, call the Dyson Customer Care
Helpline so we can discuss the available options.
DYSON CUSTOMER CARE DETAILS
Any queries – just call the Dyson Customer Care Helpline
AU: 1800 239 766 (Mon-Fri 8:00am to 6:00pm EST,
Sat-Sun 8:30am to 4:00pm EST) www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm) www.dyson.co.nz
SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm) www.dyson.com.sg
ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm) www.dyson.co.id
SUMMARY OF COVER
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Terms and conditions of the Dyson 2 year guarantee.
The guarantee becomes effective from the date of purchase.
All work will be carried out by Dyson Appliances (Aust) Pty Ltd, Avery Robinson
Ltd (NZ), Singapore’s authorised agent – Service @Home Pte Ltd, Indonesia’s
authorised agent – PT Higienis Indonesia or their authorised agents.
Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.
The repair or replacement of your Dyson handheld vacuum under guarantee will
not extend the period of guarantee.
The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
You must provide proof of purchase before any work can be carried out on
your Dyson handheld vacuum. Without this proof, any work carried out will be
chargeable. Please keep your receipt.
PRODUCT INFORMATION
Net weight: 1.52kg
Please note: Small details may vary.
This product is protected by the following intellectual property rights:
PATENTs/APPLICATIONS
CA 2544609; JP 2007-508934; US 2007-0079579; AU 2004294771;
AU 2002226556; CA 2,439,250; EP 1370172; JP 4002185; US 6991666;
AU 2002225207; EP 1361814; JP 3860541; US 7018439; AU 2001240894;
EP 1268076; JP 2003-528704; US 6,835,222; AU 2002-225232; EP 1361815;
JP 3940082; US 6,974,488; EP 1748848; JP 2007-534377;
US 2007-0175189; WO 2005/110608; WO 2008/009884;
WO 2008/009891; WO 2008/015377; WO 2008/015378; WO 2008/009886;
WO 2008/009888; WO 2008/009883; WO 2008/035034; GB 2440515;
GB 2440514; GB 2440126; GB 2440109; GB 2440107; GB 2442033.
Designs/Design Applications
GB 3025398; GB 3025399; GB 3025400; GB 3025401; GB 3025402;
GB 3025403; GB 3025404; EU 651849; GB 4004309.
Equivalent patents, registered designs and applications exist in other countries.
WHAT IS COVERED
•
The repair or replacement of your Dyson handheld vacuum if it is found to be
defective due to faulty materials, workmanship or function within 2 years of
purchase (if any part is no longer available or out of manufacture, Dyson will
replace it with a functional replacement part).
WHAT IS NOT COVERED
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Dyson shall not be liable for costs of repair or replacement of a product incurred
as a result of:
Normal wear and tear.
Reduction in battery discharge time due to battery age or use.
Industrial use of the Dyson handheld vacuum such as vacuuming gyprock dust
or builders dust may void your guarantee.
Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the Dyson handheld vacuum which is not in
accordance with this Dyson Operating Manual.
Blockages – please refer to this Dyson Operating Manual for details on how to
unblock your Dyson handheld vacuum.
Use of the Dyson handheld vacuum for anything other than normal domestic
purposes.
Use of parts not assembled or installed in accordance with the instructions
of Dyson.
Use of parts and accessories other than those produced or recommended
by Dyson.
External sources such as transit damage or weather.
Repairs or alterations carried out by parties other than Dyson or its authorised
agents.
If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
Singapore 7000 435 7546
Indonesia 021 707 39766
9
IMPORTANT!
WASH FILTER
Wash your filter with cold water regularly or as required.
Register for a filter wash reminder by email (Australia only):
customercare@dyson.com.au
Dyson Customer Care
If you have a question about your Dyson handheld vacuum,
call the Dyson Customer Care Helpline with your serial number
and details of where and when you bought the Dyson handheld
vacuum, or contact us via the Dyson website. The serial number
can be found on the main body of the Dyson handheld vacuum,
behind the filter.
AU Dyson Customer Care
customercare@dyson.com.au
1800 239 766
Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835,
Taren Point, NSW 2229,
Australia
www.dyson.com.au
NZ Dyson Customer Care
dyson@averyrobinson.co.nz
0800 397 667
Avery Robinson Ltd.,
Unit F, 151D Marua Road,
Ellerslie, Auckland 1051,
New Zealand
www.dyson.co.nz
SG Dyson Customer Care
Singapore@dyson.com
7000 435 7546
Service @ Home Pte Limited,
2 Leng Kee Road, #04-09A Thye Hong Centre,
Singapore 159086
www.dyson.com.sg
ID Dyson Customer Care
service@higienis.com
021 707 39766
PT. Higienis Indonesia
Permata Plaza Top Floor TF-04,
JI, M. H. Thamrin Kav. 57,
Jakarta 10350
Indonesia
www.dyson.co.id
JN.31256 PN.17808-05-02 24.06.09
www.dyson.com
QUESTIONNAIRE
Please take a few moments to answer our questions.
They will help us develop new products for the future.
1
This handheld is…
My first handheld
A replacement handheld
An additional handheld
2
3
Why did you choose to buy a Dyson handheld?
(Please rank in order, 1-5, 1 being the most important).
Dyson reputation
Good for pet hair pick-up
No loss of suction
Features
Price/special offer
Store staff recommendation
Picks up more dust than others
Friend/family recommendation
Other
4
Where did you first hear about Dyson?
From friends and family
Saw it on the internet
From a TV/magazine advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson
5
Where did you look for additional information?
Brand website
Online reviews and forums
Retail staff opinion
Retail catalogue
Didn’t do any additional research
6
Do you own a Dyson vacuum cleaner?
Less than $45,000
Between $45,000-$74,000
Between $75,000-$100,000
Over $100,000
Which brand of handheld are you replacing or adding to?
Dyson
Piranha Electrolux
Breville
Black and Decker
Other, please specify
7 What is your average household income?
Yes
No
8Do you have any household pets?
9 Does anyone in your household suffer from any of the following?
Asthma Allergies
No
10 To which age group do you belong?
16-24
25-34
35-44
45-54
55-64
65+
11 Would you recommend a Dyson handheld to your family?
Yes No
12 Do you have children?
Pre-school
Aged 5-17 years
Aged +17 years
Children no longer at home
Pregnant
No children
13 Which best describes your house?
(Tick one from each column).
THANK YOU FOR YOUR TIME
Dog
Cat
No
Other
Own house
Rented house
Own apartment/villa
Rented apartment/villa
Live with parents
Share accommodation
Up to 2 beds
3-4 beds
More than 4 beds
GUARANTEE FORM
/
Date of purchase
/
Country of purchase
Australia
New Zealand
Singapore
Indonesia
Serial number
Title
Surname
First name
Address
Postcode
e-mail
Telephone
Mobile
Store of purchase
Warranty
Did you purchase an extended warranty?
If yes, for what additional period?
Yes
1 year
No
2 years
3 years
As a Dyson owner, you can hear about Dyson inventions and ideas before anyone else. If you wish to be contacted, please let us know how we may
do this.
By mail
Yes
No
By e-mail
Yes
No
By phone
Yes
No
By text message
Yes
No
Privacy Act
Dyson may use this information for future marketing and research purposes (including sending commercial electronic messages) and may
disclose it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers.
If you wish to access your personal information or see our full privacy policy, please contact us at customercare@dyson.com.au
If you do not wish to receive marketing information by these methods from Dyson please tick this box.
3 EASY WAYS TO REGISTER YOUR 2 YEAR GUARANTEE
REGISTER
ONLINE
REGISTER
BY PHONE
www.dyson.com.au/register
AU1800 239 766
NZ0800 397 667
SG 7000 435 7546
ID 021 707 39766
Visit our website to register your
full parts and labour guarantee
online (Australia only).
Call our dedicated Helpline.
REGISTER
BY MAIL
Complete and return
the form to Dyson in
the envelope supplied.