ClearOne CHAT 160 User`s manual

CHAT™ 160 Group Speakerphone for Skype
USER’S MANUAL
T E L EP H O N E
F AX
E MA IL
O N T H E W EB
1.800.283.5936
1.801.974.3760
1.801.974.3669
tech.support@clearone.com
www.clearone.com
C HAT 16 0 U S ER ’S MA NU AL
C LE A RO NE P AR T NO. 800- 000-0 12. SE PT E MBE R 20 09 (R EV . 1.4 )
© 2009 ClearOne Communications, Inc. All rights reserved. No part of this
document may be reproduced in any form or by any means without written
permission from ClearOne Communications. ClearOne reserves specific
privileges.
Information in this document is subject to change without notice.
U.S. PATENTS: D539,274; D556,189 ; D531,999.
OTHER PATENTS PENDING.
TABLE OF CONTENTS
C H A P TE R 1 : I N T R O D U C T I O N
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Recovering from an Interrupted Firmware Update . . . . 35
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . 2
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
CH A P T E R 6 : A P P E N D I X
Replacement Parts & Accessories . . . . . . . . . . . . . . . . . 3
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CHAT 160 Configurations . . . . . . . . . . . . . . . . . . . . . . . . 4
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
C H A P TE R 2 : G E T TI N G S TA R T E D
CHAT 160 Controlls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Volume Up/Down and Mute Buttons . . . . . . . . . . . . . . 5
Connecting Your CHAT 160 . . . . . . . . . . . . . . . . . . . . . . . 6
C H A P TE R 3 : C O N F I G U R I N G TH E C H A T 1 6 0
Connecting Your CHAT 160 . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the CHAT Software for Windows . . . . . . . . . . . 7
Configuring Your CHAT 160 . . . . . . . . . . . . . . . . . . . . . . 12
My Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Optimizing Sound Quality . . . . . . . . . . . . . . . . . . . . . . . 14
Pre-Definded Device Settings . . . . . . . . . . . . . . . . . . 14
Using a Third Party Application . . . . . . . . . . . . . . . . . 15
Using the CHAT Application . . . . . . . . . . . . . . . . . . . . 15
Connecting Your CHAT 160 to External Devices. . . . . . 16
Connecting to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting to a Telephone. . . . . . . . . . . . . . . . . . . . . 16
Connecting to a Video Confenrencing Device. . . . . . 19
C H A P TE R 4 : U S I N G T H E C H A T A P P L I C A T I O N
Device Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
My Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Applying Audio Settings to the CHAT 160 . . . . . . . . . 23
Removing Devices from My Devices . . . . . . . . . . . . . 23
Updating Firmware & Database . . . . . . . . . . . . . . . . . . 24
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Advanced Settings: Audio Settings . . . . . . . . . . . . . . 29
Advanced Settings: Database . . . . . . . . . . . . . . . . . . 30
Advanced Settings: Log . . . . . . . . . . . . . . . . . . . . . . . 33
C H A P TE R 5 : M A I N TE N A N C E
Caring for Your CHAT 160 . . . . . . . . . . . . . . . . . . . . . . . 34
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Technical Support: 800-283-5936
CHAPTER 1: INTRODUCTION
PRODUCT OVERVIEW
Thank you for purchasing the ClearOne CHAT 160 group speakerphone.
The CHAT 160 is a high performance audio peripheral that provides rich audio for hands-free calls with Skype,
the popular Internet communication program. The CHAT 160 is completely full-duplex and contains
HDConference™, the suite of audio processing technologies that includes Distributed Echo Cancellation™,
noise reduction, automatic level controls, and adaptive modeling, producing crystal clear conversations.
Though designed specifically to be used with Skype, the CHAT 160 can also be used with other devices such
as enterprise telephones and other applications such as VoIP softphones, web conferencing, instant messaging and PC-based gaming. This manual will provide detailed instructions on using the CHAT 160 with Skype,
as well as with these additional devices and applications.
SERVICE AND SUPPORT
If you need additional information on how to set up or operate your CHAT 160 group speaker phone, please
contact us. We welcome and encourage your comments so we can continue to improve our products and
better meet your needs.
T EC H N I C A L S U P P O R T
Telephone: 1.800.283.5936 (USA) or 1.801.974.3760
Fax: 1.801.977.0087
E-mail: tech.support@clearone.com
Web site: www.clearone.com
S AL E S A ND C U ST O MER S ER V ICE
Telephone: 1.800.945.7730 (USA) or 1.801.975.7200
Fax: 1.800.933.5107 (USA) or 1.801.977.0087
E-mail: sales@clearone.com
P R O D UC T R E T UR N S
All product returns require a return material authorization (RMA) number. Please contact ClearOne Technical
Support before attempting to return your product. Make sure you return all the items that shipped with your
product.
Chapter 1: Introduction
1
IMPORTANT SAFETY INFORMATION
Read the safety instructions before using this product. This personal speaker phone is not designed for
making emergency telephone calls when the power fails. You must make alternative arrangements for telephone
access to emergency services.
•
Read and understand all instructions. Follow all warnings marked on the product.
•
Unplug the product from the outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use only
a damp cloth for cleaning.
•
Do not use this product in or near water, for example, near a bathtub, kitchen sink, or swimming pool.
•
Place this product on a flat, level, dry surface for ongoing operation.
•
Never place product near heat radiators or registers. Allow adequate ventilation for heat dissipation.
•
This product should only be operated using a power source specified on the product label. If you are not
sure about the power source at your location, consult your dealer or local power company.
•
Do not overload wall outlets and extension cords; this can cause fires or electric shock.
•
Never spill liquid on or into the product.
•
Do not disassemble this product. Opening or removing covers can expose you to dangerous voltages and
other risks. Incorrect reassembly can cause electric shock during subsequent use. Disassembly voids the
warranty.
•
Unplug the product from the outlet and contact a qualified service technician under the following conditions:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product does not operate normally by following the operating instructions.
d. If the product has been dropped or damaged.
e. If the product exhibits a distinct change in performance.
•
Avoid telephones during an electrical storm. There is a risk of electric shock from lightning.
•
Do not use this product to report a gas leak in the vicinity of the leak.
•
Do not use this product near intensive care medical equipment or by persons with pacemakers.
•
This product can interfere with electrical equipment such as answering machines, TV sets, radios,
computers and microwave ovens. Do not place the product in close proximity to any of these devices.
Save These Instructions
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Technical Support:: 800.283.5936
UNPACKING
The illustration below shows the parts that ship in the box with each model of the CHAT 160. Contact your dealer for
replacement parts and accessories.
™ 160
CHAT
910-156-251
>
+
™ 160 VC
CHAT
Note: ClearOne
is not responsible for product+damage incurred during shipment. You must make claims
910-156-230
+
+
+
+
directly
the carrier. Inspect your shipment +
carefully for obvious signs of damage. If the shipment appears
160
CHAT with
910-156-251
damaged,
retain the original+boxes and packing material for inspection by the carrier. Contact your carrier
CHAT 160 AVAYA
immediately.
910-156-222
+
+
+
+
+
CHAT 160 VC
™
™
™
++
REPLACEMENT PARTS & ACCESSORIES
910-156-230
+
™
CHAT
+
+
+
160 Cisco
160310-156-220
AVAYA
+ connected
+ laptop or+PC for hands-free calls with
+ to your
The standardCHAT
CHAT
160 configuration is as a +
USB device
910-156-222
+
+
+
+
+
Skype. However, additional accessories can be purchased
for the CHAT 160 to make it interoperable with several enterprise telephone handsets and video conferencing systems. These accessories are designed for use with ClearOne’s
CHAT 160 Cisco
CHAT 150 speakerphone
but are also+completely
with
310-156-220
+ 160.
+ compatible
+ the CHAT
+
™
™
™ 150 VC
CHAT
CHAT 150 AVAYA
CHAT 150 Cisco
The illustration
below shows all parts and accessories
available
for the CHAT 150 and
whichKitwill also work with the
Accessory
Accessory
Kit
Accessory Kit
860-156-230
860-156-222L
860-156-220L
CHAT 160. Contact your dealer for replacement parts
or accessories.
™
™
™ 150 Cisco
CHAT
Accessory Kit
860-156-220L
Break out box for Cisco
2400, 4600 & 9600 telephone ™
CHAT 150 AVAYA
handsets
Accessory Kit
Break out box for Cisco
24XX & 4600 telephone ™
CHAT 150 VC
handsets
Accessory Kit
Break out box for video
conferencing system
CHAT 150
USB cable (10’)
830-156-200
860-156-230
860-156-222L
Break out box for Cisco
CHAT 150
2400, 4600 & 9600 telephone
Link cable (12’)
handsets
Break out box for Cisco
CHAT 150
24XX & 4600 telephone
Link cable (12’)
handsets
Break out box for video
CHAT 150CHAT 150 Link cable
(12’)
Link cable(RJ-9/RJ-9)
CHAT 150
CHAT 150 Link cable
Link cable (12’) (RJ-9/RJ-9)
CHAT 150
Link cable (25’)
CHAT 150 Link cable
(RJ-9/RJ-9) CHAT 150 universal
CHAT 150 Link cable
CHAT 150 universal
(RJ-9/RJ-9)
CHAT 150
RCA audio cable
CHAT 150 universal
power supply
CHAT 150 universal
power supply
CHAT 150 universal
power supply
power supply
power supply
CHAT 150
USB cable (10’)
830-156-200
CHAT 150
conferencing system
Link cable (25’)
CHAT 150
Link cable (25’)
830-158-011L
CHAT 150
Link cable (25’)
830-158-011L
CHAT 150
RCA audio cable
CHAT 150 universal
power supply
Chapter 1: Introduction
3
CHAT 160 CONFIGURATIONS
The standard CHAT 160 configuration is as a USB device connected to your laptop or PC for hands-free calls with
Skype. However, additional accessories can be purchased for the CHAT 160 to make it interoperable with several enterprise telephone handsets and video conferencing systems. These accessories are designed for use with ClearOne’s
CHAT 150 speakerphone but are also completely compatible with the CHAT 160.
ClearOne’s CHAT 150 comes in several configurations, as shown below. The CHAT 150 group speakerphone itself is
the same in all configurations; different accessories have been packaged with the unit to enable a variety of connections. All CHAT 160 units have a mini-USB port, so every configuration can connect to a PC.
Configuration
Usage Profile
CHAT 150 for Avaya & Cisco
Telephone Handsets)
Connects to the headset jack of the Avaya or Cisco handset for full-duplex speaker phone
capability.
CHAT 150 USB
Connects to the USB port of a PC (or laptop) for use with softphones, internet telephony
applications, web conferencing, instant messaging with audio, etc.
CHAT 150 VC
Connects to any video conferencing system for full-duplex speaker phone capability.
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Technical Support: 800-283-5936
CHAPTER 2: GETTING STARTED
CHAT 160 CONTROLS
LED Indicators
Several blue LED lights show when the CHAT 160 is connected to a PC via USB or when the CHAT 160 is plugged into
a breakout box. The three status indicator LEDs above each microphone are blue when the unit is operational and
change to red when mute is turned on. The seven LEDs next to the volume controls illuminate blue to indicate the current volume setting—more lights indicate a higher volume level.
Once successfully connected to your computer, the CHAT 160 will automatically become the default audio device for
Windows (speaker and microphone). When you run Skype, the CHAT 160 will also become the default speaker and
microphone for Skype calls, replacing your computer’s speakers and microphone.
Volume Up/Down and Mute Buttons
Use the Volume Up/Down buttons to adjust the volume level of the CHAT 160. Use the Mute button to mute the CHAT
160’s microphones until the button is pressed again.
If you are using the CHAT 160 with a PC (for Skype calls), you can also use the volume controls in Windows or in the
CHAT software application to make these adjustments.
>
Note: If your CHAT 160 is connected to a PC, any changes you make to volume by pressing the CHAT 160
volume buttons will also change the volume settings in Windows.
Chapter 2: Getting Started
5
CONNECTING YOUR CHAT 160
1
Using the included USB cable, connect the CHAT 160 to your PC or laptop. The blue LED indicators on
the CHAT 160 illuminate, indicating that the CHAT 160 is powered and ready for use.
Once successfully connected to your computer, the CHAT 160 will automatically become the default audio device for
Windows (speaker and microphone). When you run Skype, the CHAT 160 will also become the default speaker and
microphone for Skype calls, replacing your computer’s speakers and microphone. For more detailed information about
using Skype and changing the audio settings, please refer to the Skype website at www.skype.com.
>
6
Note: If your sole purpose for purchasing the CHAT 160 is to use it with Skype and you do not intend to use it
with hardware devices other than your PC, you do not need to review the rest of this manual. The remaining
pages of this manual describe how to connect the CHAT 160 with other devices other than a PC and how to
install and use the CHAT software in order to correctly configure the CHAT 160 for use with those devices.
Technical Support: 800-283-5936
CHAPTER 3: CONFIGURING THE CHAT 160
CONNECTING YOUR CHAT 160
Using the included USB cable, connect the CHAT 160 to your PC or laptop. The blue LED indicators on the CHAT 160
illuminate, indicating that the CHAT 160 is powered and ready for use.
INSTALLING THE CHAT SOFTWARE FOR WINDOWS
>
1
Note: The following instructions show Windows XP screen shots. However, the install proceedure is the same
for all version of Windows Vista.
Download the CHAT software by accessing the following:
http://www.clearone.com/support/downloads.php?content=main
Select your device from the “BY PRODUCT” window and click SEARCH and the screen will display only those
downloads available for your specific device. Select the latest version of the CHAT 60/160 Software and the system
dill display a confirmation window for the software to be downloaded to your computer.
2
Unzip the downloaded folder and run Setup.exe to begin the installation process.
Chapter 3: Configureing the CHAT 160
7
3. Windows displays an Open File Security dialog. Click Run. The CHAT software Setup Wizard
welcome screen appears.
4. Click Next. Read the license agreement and select the I Agree radio button, then click Next> to
proceed with the installation.
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5. The Select Installation Folder screen appears. You can change the target installation folder, if you wish, or
simply accept the default folder shown by clicking Next> to continue..
6. The Confirm Installation screen appears. Click Next> to continue the installation.
Chapter 3: Configureing the CHAT 160
9
7. The Installing ClearOne CHAT screen appears showing the progress of the installation.
8. When the software is installed, the Device Driver Installation Wizard screen appears. Click Next> to install
the CHAT software drivers for Windows.
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9. Once the device drivers are successfully installed, the Driver Name and Status appear in the Device
Driver Installation Wizard screen. Click Finish to complete the installation.
10. The Installation Complete screen appears. Click Close to exit the CHAT installation program.
The CHAT software installation is complete. You can start the CHAT software by double-clicking on the
ClearOne CHAT icon
that is now on your Windows desktop, or through the Windows Start menu
Start > All Programs > ClearOne Communications > CHAT > ClearOne CHAT).
(S
Before using the CHAT 160 for the first time, proceed with the audio settings configuration procedure. This will
ensure optimal sound quality for each device and application you plan to use with the CHAT 160.
Chapter 3: Configureing the CHAT 160
11
CONFIGURING YOUR CHAT 160
This section describes how you configure your CHAT 160 for the specific devices you are connecting to. The
CHAT software contains a database of pre-configured device settings that allows you to instantly select and
apply optimal settings for supported devices.
>
Note: From time to time, ClearOne adds additional devices to the database. To update your CHAT
software to include all currently supported devices, see the Update Firmware & Database section
later in this chapter..
If the specific device you are using with the CHAT 160 is not listed in the database, you can create a custom
device by following the instructions described later in this chapter.
1
Using the included USB cable, connect the CHAT 160 to your PC or laptop. The blue LED indicators on
the CHAT 160 illuminate, indicating that the CHAT 160 is powered and ready for use.
2. Start the CHAT software by double-clicking the ClearOne CHAT icon on your desktop (Figure 2.10), or by
launching the application from your PC’s Start menu.
The main screen of the CHAT software will be displayed.
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3. Click Device Setup from the buttons on the left. The Device Setup screen appears displaying the general
types of devices you can configure for use with the CHAT 160.
4. From the Select 1st column, select the type of device you are connecting to the CHAT 160.
5. In the Select 2nd column, select the manufacturer of your device. If you are selecting PC and Laptop, select
All. If you are connecting to a VC Breakout Box and your manufacturer is not listed, select Other.
6. Select the model of the device from the list in the Select 3rd column. If you selected PC and Laptop, select
All. If you selected VC Breakout Box and the specific model number is not listed, select Other.
7. Once all three selections have been made, the Add to My Devices and Apply to CHAT buttons at the bottom
of the screen will become active.
8. When you are satisfied with your selections in all three columns, click the Apply to CHAT button to apply
these settings to the CHAT 160. A message will appear indicating that the settings were successfully applied
to your CHAT 160.
9. Click the Add to My Devices button and an entry containing these settings will be created in the My Devices
screen allowing you to instantly select and apply this configuration in the future. A message will appear
indicating that the device was successfully added.
10. Repeat steps 1 through 8 for any additional devices you will be using with your CHAT 160.
To ensure optimal sound quality, you need to customize the CHAT 160’s audio settings for every
application and device you will use. Refer to the tuning procedures provided in the OPTIMIZING
SOUND QUALITY section that follows.
Chapter 3: Configureing the CHAT 160
13
MY DEVICES
My Devices displays all of the devices that you have configured for use with your CHAT 160. This screen allows
you to easily switch between settings for your listed devices, including any saved custom configurations, if you
have created custom audio settings for your device (see Advanced Settings: Database later in this chapter for
more information on saving custom settings).
Select the device you wish to use with your CHAT 160, and click the Apply to CHAT button to apply the audio settings to your CHAT 160.
To remove a device from your list of My Devices, select the device from the list and click the Remove from My
Devices button. Note that this only removes the device from the My Devices list. It does not remove it from the
device database (see the Advanced: Database section later in this chapter for more information.)
OPTIMIZING SOUND QUALITY
For optimal sound quality, you must adjust the CHAT 160’s audio settings for each device and application you
will be using as described in the procedures below.
>
Note: The volume settings in the CHAT software are synchronized with the Windows volume settings.
Changing the volume using the CHAT software or the buttons on the CHAT 160 also changes the
volume settings in Windows. Conversely, changing the volume settings in Windows will change the
settings in the CHAT software.
Using The CHAT Application With Pre-Defined Device Settings
The pre-defined device settings available in the CHAT application will provide good sound quality for many of
the most popular devices used with the CHAT 160. If you used the procedure in the previous section to
configure the CHAT 160’s settings for one of these devices, test the sound quality before performing any
additional tuning. If you are satisfied with the sound quality, no further adjustments are necessary.
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Using A Third-Party Application
If you are using the CHAT 160 with an application other than CHAT−such as Cisco Communicator or
Skype−ClearOne recommends using the tuning wizard or audio configuration controls in that application to
adjust audio settings. If the application does not have a tuning wizard or audio settings, use the CHAT
application to tune audio settings for optimal sound quality as explained in the next section.
Using The CHAT Application
1. If not already open, start the CHAT application.
2. Click the My Devices button and select the device you want to tune (select the Other or All option if your
device/application is not listed), then click the Apply to CHAT button.
3. For external hardware devices, connect the device to the CHAT 160 using the connection diagrams starting on the following pages.
4. Adjust the speaker and volume settings on the external device or in the application to 50% (half volume).
5. Click the Advanced button to display the pre-defined audio settings for the device you selected in step 2.
Use the USB Audio section of the screen to tune applications; use the Line Audio section to tune external
hardware devices connected to the CHAT 160 breakout box.
>
Note: In the Advanced screen, adjusting Microphone Level under USB Audio changes the CHAT 160
microphone volume for USB applications, while adjusting the Output Level under Line Audio changes
the microphone volume being sent to the device connected to the CHAT 160’s line audio jack.
Likewise, adjusting Speaker Level under USB Audio changes the CHAT 160 speaker volume, while
adjusting the Input Level under Line Audio changes the speaker volume being received from the
connected device.
6. Place a call using the device or application. Land lines provide the best audio for tuning purposes.
7. Ask the person on the other end of the call to count from 1 to 10 in a normal voice. While the person is
counting, click and move the Input slider in the CHAT application until the caller’s voice can be clearly
heard. Repeat as needed to find the optimal speaker volume for the device.
8. While the caller is still connected, count from 1 to 10 in a normal voice. Ask the caller if they can hear you
clearly. Click and move the Output slider until the caller can hear you clearly. Repeat the test count as
needed to find the optimal microphone volume for the device.
9. Click Save to Database to capture the optimized settings. The Add Settings to Database dialog appears.
Enter appropriate name in the Model field, then click the Save to Database button.
10. The optimal audio settings for the device or application are now ready for use. Repeat steps 1 through 9
for any additional devices and applications.
To switch between audio settings for different devices and applications, click the My Devices button, select the
desired device or application, then click the Apply to CHAT button. The audio settings are instantly applied for
the chosen device or application.
Chapter 3: Configureing the CHAT 160
15
CONNECTING YOUR CHAT 160 TO EXTERNAL DEVICES
Connecting To A PC
1. Using the included USB cable, connect the CHAT 160 to your PC or laptop. The blue LED indicators on the CHAT
160 illuminate, indicating that the CHAT 160 is powered and ready for use.
Connecting to a Telephone
ClearOne provides configurations of the CHAT 150 that make it possible to connect your CHAT 160 to enterprise telephone handsets from Cisco and Avaya (see CHAT 160 CONFIGURATIONS in the Introduction to this manual). The
CHAT 150 phone Breakout Box is the interface between the CHAT 160 and the particular telephone.
1. Using the included 25’ RJ-45 cable, connect the Phone Breakout Box to your CHAT 160.
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2. Using the included 2’ RJ-9 telephone cable, connect the Phone Breakout Box’s phone jack to your
telephone’s headset jack
DO NOT plug the cable into the telephone’s line jack, handset jack, or a telephone different from that listed on
the bottom of the Phone Breakout Box as damage to the telephone and/or CHAT 160 might occur.
3. If you have a headset that you typically use with your telephone, connect it to the headset jack on the CHAT 160
Phone Breakout Box.
Chapter 3: Configureing the CHAT 160
17
4. Slide the correct power supply clip for your country into the included power supply. The power supply may
contain a plastic shield that must be removed before inserting the clip.
5. Using the included power supply, connect the CHAT 160 Phone Breakout Box to a power outlet.
6. The blue LED indicators on the CHAT 160 illuminate, indicating that the CHAT 160 is powered and ready
for use.
7. Next, connect the CHAT 160 to your PC. This will allow you to use the CHAT software to configure the
CHAT 160 for use with your enterprise telephone. Refer to Connecting the CHAT to a PC section at the
end of this chapter.
>
18
Note: Press the Headset button on the phone Breakout Box to send audio from your phone to your
headset connected to the CHAT 150 Breakout Box. This will also disable audio going from the
Breakout Box to the CHAT 150—it will only be routed to the headset. The phone Breakout Box LED
indicator illuminates indicating that the headset audio is activated. The CHAT 160 LED indicators
remain lit, although audio is not routed to the CHAT 160 from the Breakout Box (USB audio is still
active). Press the Headset button again to disable headset audio and reactivate audio from the
Breakout Box to the CHAT 160. The LED dims out to indicate the change.
Technical Support: 800-283-5936
Connecting to a Video Conferencing Device
ClearOne provides configurations of the CHAT 150 that make it possible to connect your CHAT 160 to video
conferencing systems. The CHAT 150 VC Breakout Box is the interface between the CHAT 160 and the video
conferencing device. Once you have properly connected the CHAT 150 VC Breakout Box to your video conferencing device and TV (using the included RCA connection cable) all settings changes such as mute, microphone and speaker level adjustments, etc., are controlled trough the CHAT software application. The Breakout
Box itself has no buttons and no functionality for making settings changes. The LED indicates only that the
device has power.
1. Using the included RJ-45 cable, connect the VC Breakout Box to your CHAT 160.
(( ))
(( ))
2. Using the included 6’ RCA cable, connect the CHAT 160 VC Breakout Box to both your video conferencing
device and/or TV/monitor, as shown in the following illustration. The cable has two RCA connectors on one
end, and five on the other end, split into two groups with two and three connectors.
The end with two connectors goes to the VC Breakout Box; the blue connector connects to the audio in
port (identified by the
icon), and the black connector goes to the audio out port (identified by the
icon).
On the other end of the cable, the group with the red and white connector plugs into the left and right
audio ports on your TV. This connection allows you to either use the speaker on your CHAT 160 for audio
from the far end, or alternatively you can use the speakers on the TV. See Advanced Settings: Audio
Settings in Chapter 4: Using The CHAT Application for details on using this option.
The group with three connectors goes to your video conferencing device. The red and white connectors
go to the audio out ports (right and left). However, if your video conferencing device does not have left
and right audio out, but only has a single channel, connect either the red or white connector to send a
mono audio signal to the CHAT 160. The black connector goes to the audio in port.
Chapter 3: Configureing the CHAT 160
19
3. Slide the correct power supply clip for your country into the included power supply. The power supply may
contain a plastic shield that must be removed before inserting the clip.
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Technical Support: 800-283-5936
4. Using the included power supply, connect the CHAT 160 VC Breakout Box to a power outlet.
5. The blue LED indicators on the CHAT 160 illuminate, and the LED power indicator on the VC Breakout Box
illuminates, indicating that the CHAT 160 is powered and ready for use.
6. Next, connect the CHAT 160 to your PC (or USB device). This will allow you to use the CHAT software to
configure the CHAT 160 for use with your video conference system. Refer to Connecting the CHAT 160 to
a PC section at the end of this chapter.
Chapter 3: Configureing the CHAT 160
21
CHAPTER 4: USING THE CHAT APPLICATION
DEVICE SETUP
Device Setup configures the CHAT 160 for use with specific devices to ensure optimal sound quality. To
configure the CHAT 160, use the procedure shown below.
1. Select a device in the Select 1st column.
2. Select a manufacturer in the Select 2nd column.
3. Select a model in the Select 3rd column.
4. Click the Add to My Devices button to add this device to your My Devices list.
5. Click the Apply to CHAT button to apply these audio settings to the CHAT 160.
If the device, manufacturer, or model is not available, select either the Other or the All option in the appropriate
column. Doing so provides a basic audio configuration for the device, and allows you to change it as needed
to achieve optimal sound quality. See OPTIMIZING SOUND QUALITY for instructions.
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Technical Support: 800-283-5936
MY DEVICES
The My Devices screen displays the devices you have configured for the CHAT 160.
Applying Audio Settings to the CHAT 160
Select the device you wish to use with the CHAT 160, then click the Apply to CHAT button to apply the custom
audio settings.
Removing Devices from My Devices
To remove a device from the My Devices list, select the device you wish to remove and then click the Remove
from My Devices button, then click Yes in the Delete Confirm dialog that appears.
Chapter 4: Using The Chat Application
23
UPDATE FIRMWARE & DATABASE
The Update Firmware screen displays the current firmware version, unit name, and checks ClearOne's website
for available firmware and device database updates. Update Firmware allows you to automatically update to
the most recent firmware and device database using the Check for updates button, or you can use the Select
File button to manually load an existing firmware file.
>
Note: The computer your CHAT 160 is connected to must be connected to the Internet in order to use the
Check for updates option.
Check for Updates (Automatic Updates)
Perform the following steps to automatically update your firmware and device database:
1. Click the Check for updates button to check the web for available updates.
2. The following series of messages appears below the progress bar:
• "Locating website..."
• "Website found"
• "Click Update to load new firmware into device" (appears only if a new firmware file is available.)
• "Click Update to load new database information" (appears only if a new device database file is
available.)
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Technical Support: 800-283-5936
>
Note: If no new firmware or device database updates are available, the following messages will appear
below the progress bar:.
•
“Your device contains the most recent firmware”
•
“Your database contains the most recent updates”
This indicates that your firmware and database are current. No updates are required.
3. Click the Update button to install available updates. The Update dialog box appears.
4. Click Update Firmware to update firmware only.
5. Click Update Database to update the device database only.
6. Click Cancel to cancel the update procedure and return to the Update Firmware screen.
7. When you click either of the update buttons, a warning dialog appears.
Chapter 4: Using The Chat Application
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8. Click Yes to proceed with the firmware or device database update, or No to cancel.
9. A second warning dialog appears. Click Yes to proceed or No to cancel.
10. A series of messages appears below the progress bar indicating that the updates are in progress.
WARNING: Do not unplug the CHAT 160 while updates are in progress.
11. When the update is complete the following message appears below the progress bar:
• "Update Successful! The firmware for CHAT has been changed to <new revision level>" where <new
revision level> is the new firmware revision number.
• "Update Successful! The database has been updated to <new revision level >" where <new revision
level> is the new database version number.
12. Your CHAT 160 now has the most recent firmware and/or device database updates available.
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Technical Support: 800-283-5936
Select File (Manual Firmware Update)
>
Note: This procedure is for advanced users, technical support purposes, and corporate environments
where IT security policies may prohibit automatic updates. Loading an incorrect firmware file can cause
unpredictable results. In most cases, you should use the automatic update procedure by pressing the
Check for updates button.
To manually change the firmware version loaded into your CHAT 160, use the following procedure:
1. Press the Select File button in the Update Firmware screen. The Open dialog appears.
2. A list of the CHAT firmware files available on your system appears in the left hand scroll list.
3. Select the firmware file you wish to load and press the OK button or Cancel to cancel.
4. Click the Update button to update.
5. A warning dialog appears. Click Yes to manually load the selected firmware file or No to cancel.
6. A series of messages appears under the progress bar indicating the update is in progress.
WARNING: Do not unplug the CHAT 160 while the manual update is in progress.
7. When the update is complete the following message appears below the progress bar:
"Update Successful! The firmware for CHAT has been changed to <new revision level>" where <new revision level> is firmware revision number of the file you selected in the Open dialog.
8. Your CHAT 160 now has the selected firmware file loaded.
>
Note: If firmware programming was interrupted, such as by a power loss or an accidental cable disconnection, the CHAT 160 might become unstable. In this case, refer to RECOVERING FROM AN INTERRUPTED FIRMWARE UPDATE in Chapter 6 of this manual.
Chapter 4: Using The Chat Application
27
HELP
The Help button provides the following options:
•
Click Help to activate the online help file.
•
Click About to get information about your CHAT 160, including software and firmware revision numbers.
•
Click ClearOne Homepage to visit the ClearOne website using your default web browser.
•
Click Registration to register your CHAT 160 with ClearOne using your default web browser.
ADVANCED
Advanced displays the current audio settings for your CHAT 160.
You can also use the Advanced screen to adjust audio settings for your CHAT 160, save your settings as a custom device, view and edit the CHAT 160 device database, and view the CHAT 160 log file. This section describes
how to use each of these functions.
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Technical Support: 800-283-5936
Advanced Settings: Audio Settings
Audio Settings displays the current audio settings and allows you to change them for the CHAT 160 currently
connected to your PC). You can also create custom audio settings for a device (see Advanced Settings:
Database later in this chapter for more information).
The audio settings are as follows:
•
USB Audio: These controls affect the audio settings of the CHAT 160 when it is connected via USB to your
computer. Use the Mute buttons to mute either the microphone or speaker on the CHAT 160. Use the sliders to adjust the microphone level and speaker level. Speaker and microphone level adjustments made in
the CHAT software will automatically change the speaker and microphone volume levels in Windows.
•
Line Audio: These controls affect the audio settings of the CHAT 160 when it is connected to devices
through its I/O jack, such as handset telephones and video conferencing devices; they are grayed out and
unavailable if only USB is connected. Use the input slider to adjust the level of the incoming audio to the
speaker; use the output slider to adjust the level of the outgoing audio to the far end.
•
Speaker: These settings are only available when the VC Breakout Box is connected. The following options
are available:
•
Normal: USB audio and line in audio from the VC Breakout Box are mixed through the CHAT 160
speaker.
•
Video Mode: Select this option to allow the audio from the far end of the video conference call to
come through the TV speakers instead of the CHAT 160 speaker. Ensure that the CHAT 150 RCA connection cable (included with the CHAT 150 VC configuration) is properly connected (see CONNECTING CHAT 160 TO A VIDEO CONFERENCING DEVICE for detailed instructions). USB audio still
comes through the CHAT 160 speaker in this mode.
•
External Speakers: With this option selected, all audio (both USB and line in) is muted on the CHAT
160 and routed to the line out jack on the CHAT 150 VC Breakout Box, to which you can connect
external speakers and/or an amplifier. In this mode, you are using the CHAT 160 as a microphone
device only.
Chapter 4: Using The Chat Application
29
•
USB/Analog Mix: Click this box to mix the audio coming into the CHAT 160 through the USB connection
with the audio coming through the I/O jack. For example, if this option is selected and you are talking to a
colleague via Skype on your PC connected to your CHAT 160, and you also initiated a video conference
call through the VC Breakout Box, all three parties would be joined together for a bridged call. The
USB/Analog Mix setting is ignored while the Speaker option (see above) is set to Video Mode or External
Speakers.
•
Line Echo Cancellation: Click this box to enable line echo cancellation. Line echo cancellation eliminates
the echo caused when the CHAT 160 is connected to a telephone. On a telephone, audio is normally routed from the mouthpiece to the earpiece so that you can hear your own voice while talking, which causes
feedback on a speaker phone. Enabling line echo cancellation while not connected to a telephone may
cause audio problems, so only use this option while connected to a telephone.
Any settings changes that you make on this screen are instantaneously applied to the CHAT 160. In addition,
you have the option to click on Save to Database to capture the current settings and save them as a custom
device as described in the next section.
Advanced Settings: Database
Database displays the devices configured for the CHAT 160 and allows you to edit them. The CHAT 160
device database includes all of the audio settings for the devices pre-programmed by ClearOne (identified by
the
icon next to each device) and any custom audio settings you set up and wish to save for later use. The
icon indicates that the device is in your My Devices list.
To view the settings for a particular device, select the device and click the View button, or double-click the
device name. The View Database Record dialog appears.
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Technical Support: 800-283-5936
Click Ok to close the View Database Record dialog.
To save custom audio settings for a device, perform the following procedure:
1. Click the New button. The Add Settings to Database dialog appears with the settings of the device you
had selected in the database view.
2. Adjust the audio settings or click Upload from CHAT to upload and display the CHAT 160’s current setings.
3. Click the Select 1st drop-down box and select the desired device type. Or, you can type a custom name, if
necessary.
4. Click the Select 2nd drop-down box and select the desired manufacturer (or enter your own).
Chapter 4: Using The Chat Application
31
5. Type a name for the model of the new device in the Select 3rd field.
6. If you do not wish to add this device to your list of My Devices, de-select the Include in My Devices checkbox. The default is to include new devices in your existing list.
7. When all selections are made, click Ok. Click Cancel to discard your changes.
8. The custom device is added to the CHAT 160 device database and is now available through Device Setup
as an available device. (Note that in the device database, your custom device does not have the ClearOne
icon next to it, differentiating it from a pre-programmed device.)
To edit custom devices, click the Edit button (appears in the place of the View button for custom devices) after
selecting the custom device you wish to edit. The Edit Database Record appears.
Adjust the audio settings, or click Upload from CHAT to upload the CHAT 160’s current audio settings. When
you are finished editing, click OK. Then click Yes to save the device with the new audio settings or click No to
return to the Edit Database Record dialog. To cancel your changes, click Cancel.
To delete custom devices from the device database, click the Delete button after selecting the device you wish
to delete. You can only delete custom devices; you cannot delete pre-programmed devices (devices with the
ClearOne
icon next to them).
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Technical Support: 800-283-5936
Advanced Settings: LOG
Log displays a list of actions taken by the CHAT 160, including a timestamp and a description of the action or
even.
To save the log to a text file, click the Save button. A standard Windows save dialog appears. Name the file and
choose the directory in which you wish to save the file (the default directory is the CHAT 160 Log directory).
Click Clear to clear all entries in the log window.
Chapter 4: Using The Chat Application
33
CHAPTER 5: MAINTENANCE
CARING FOR YOUR CHAT 160
•
Follow all warnings and instructions in this manual.
•
Unplug all cables from the CHAT 160 before cleaning.
•
Unplug the power supply from the wall outlet (Phone/VC only) before cleaning.
•
Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your
CHAT 160 and power supply.
TROUBLESHOOTING
If you are having trouble with the audio from your CHAT 160, it might not be optimized (tuned) for the specific
hardware device you are connected to. If you have not yet optimized the sound for this device, refer to the
OPTIMIZING SOUND QUALITY section in Chapter 3.
If you are still encountering problems, use the following procedure to troubleshoot the CHAT 160:
1.
Activate the CHAT 160 software and verify the audio settings for the hardware device connected to
your CHAT 160. If this does not solve the problem, then look more closely at your hardware device
for the problem (refer to your hardware device’s User’s Manual or contact Technical Support for your
hardware device).
2.
Make sure all cables are properly and securely connected. Verify cable connections with the appropriate illustration for your hardware device (see Chapter 2: Getting Started for more information).
3.
If you’re connecting your CHAT 160 to a USB hub, be sure that the USB hub is connected to an
external power source.
4.
If you have another USB device such as a digital camera connected to your computer on the same
bus as your CHAT 160, you may get a Windows error message “USB Controller Bandwidth
Exceeded.” If this occurs, you need to move the other USB device to a separate USB bus. The CHAT
160 is a high-performance USB device and requires sufficient bandwidth in order to operate properly.
If you are unable to resolve the problem using this procedure, please refer to the support pages on our website or contact ClearOne Technical Support:
Phone:
1.800.283.5936 (USA) or 1.801.974.3760
Fax:
1.801.977.0087
E-mail:
tech.support@clearone.com
Internet: www.clearone.com
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Technical Support: 800-283-5936
RECOVERING FROM AN INTERRUPTED FIRMWARE UPDATE
If a firmware update was interrupted (such as by a power loss or an accidental cable disconnection), the
CHAT 160 might become unstable. The CHAT 160 boots in generic mode and the Generic Mode screen
appears.
Use the following procedure to recover from interrupted firmware updates and unexpected programming
errors:
1.
Disconnect the USB 2.0 cable from the CHAT 160, hold down the Mute button while reconnecting the
CHAT 160, and follow the on-screen instructions.
2.
The Generic Mode recovery screen appears . To perform the firmware update, click the Update
Firmware button (see the Update Firmware & Database section in Chapter 3: Using The CHAT
Application for detailed instructions). The messages “Initializing” and “Recovering” appear above the
progress bar, followed by the typical messages that appear during a firmware update. The update
then continues to completion.
3.
The CHAT 160 also attempts to recover from a programming error by booting up in Generic (DFU)
mode. In this case, follow the on-screen instructions.
Chapter 5: Maintenance
35
CHAPTER 6: APPENDIX
SPECIFICATIONS
Connections
USB connector
Version 2.0 compatible
Type: Mini B
Controls
Volume up
Volume down
Microphone mute
Audio
Spea ker
Bandwidth: 150Hz-15kHz
Max output level: 86dBSPL @ 1 foot
Microphones
Bandwidth: 50Hz-8kHz
Line input through VC Breakout Box
Frequency response: 20Hz-20kHz +/- 1dB
Maximum input level: +6 dBu
Input impedance: 10K Ohms
Line output through VC Breakout Box
Frequency response: 20Hz-20kHz +/- 1dB
Maximum output level: +6 dBu
Output impedance: 50 Ohms
Processing
Acoustic echo cancellation
Noise cancellation
Line echo cancellation (selectable)
Power
USB-powered
5 VDC @ 500mA maximum
External power supply
100-240 VAC input
9 VDC @ 560mA output
Environm ental
Operating temperature: 5-40 degrees C (41-104 degrees F)
Storage temperature: 0-70 degrees C (32-158 degrees F)
Mechanical
Dimensions (WxDxH): 7.4” x 7.4” x 1.8” (18.8cm x 18.8cm x 4.6cm)
Weight: 1.17 lbs. (.53 kg)
Operating Systems Supported
Windows XP (all versions)
Windows Vista (all versions)
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Technical Support: 800-283-5936
COMPLIANCE
The following paragraphs present all of the required compliance and declaration of conformity information.
European Compliance
Conformity of the equipment with the guidelines below is attested by the CE mark.
EC Declaration of Conformity
Manufacturer's Name:
ClearOne Communications
Manufacturer's Address:
Edgewater Corporate Park South Tower
5225 Wiley Post Way
Suite 500
Salt Lake City, Utah 84116 U.S.A.
EU Representative Name:
ClearOne Communications Ltd.
Atlantic House
Imperial Way
Reading Berkshire
RG2 0TD
United Kingdom
Model:
CHAT 160
Produ ct Standard(s) to which Conformity of the Cou ncil Directive(s) is declared:
EMC 2004/108/EC "Electromagnetic Compatibility (EMC) Directive":
EN 55022: 2006 (Emissions)
Information technology equipment - Radio disturbance
characteristics - Limits and methods of measurement.
EN 61000-3-2: 2004
EN 61000-3-3: 2002
Part 3: Limits - Section 2: Limits for harmonic current emissions.
Section 3: Limitation of voltage fluctuations and flicker
in low voltage supply systems for equipment with rated
current up to and including 16 A.
EN 55024: 1998 (Immunity) + A1+A2
Information technology equipment - Immunity characteristics
-Limits and methods of measurements.
EN 61000-4-2: 2001
Electrostatic Discharge Immunity
EN 61000-4-3: 2002
Radiated RF Immunity
EN 61000-4-4: 2004
Electrical Fast Transients Immunity
EN 61000-4-5: 2005
Lightning Surge Immunity
EN 61000-4-6: 2004
Conducted RF Immunity
EN 61000-4-8: 1993
Power Frequency Magnetic Field Immunity
EN 61000-4-11: 2004
Voltage Dips and Voltage Interruptions
Safety - 73/23/EEC “Low Voltage Directive (LVD)”:
IEC 60950-1: 2001
Safety of Information Technology Equipment, Including
Electrical Business Equipment.
Chapter 6: Appendix
37
RoHS - 2002/95/EC R estrication of the Use of certain Hazardous Substances in Electrical and Electronic Equ ipment (EEE) & WEEE - 2002/96/EC Waste
of Electrical and Electronic Equipment (EEE).
We herein certify that the products listed above are in compliance with the EU directive 2002/95/EC and EU directive 2002/96/EC.
We, the undersigned, hereby declare that the equipment specified above conforms to the above directives and standards. Date of Issue: November 21,
2007
Legal Representative in Europe
/s/ Greg A. LeClaire
Signature
Greg A. LeClaire,
CFO
Waste Electrical and Electronic Equipment “WEEE” Directive 2002/95/EC”
ClearOne is compliant with the WEEE directive. For recovery and recycling information, visit: :www.clearone.com/support/recycling.php?content=main
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Technical Support: 800-283-5936
FCC Part 15/ICES-003 Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the
FCC Rules and Industry Canada ICES-003. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
* Reorient or relocate the receiving antenna.
* Increase the separation between the equipment and receiver.
* Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
* Consult the dealer or an experienced Radio/TV technician for help.
FCC Part 15.19(A) (3) Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesirable operation.
WARRANTY
ClearOne Communications, Inc. (the Manufacturer) warrants that this product is free of defects in both
materials and workmanship. For complete warranty information including length, coverage, and limitations,
visit ClearOne on the web @ www.clearone.com.
ClearOne Communications, Inc.
Edgewater Corporate Park South Tower
5225 Wiley Post Way
Suite 500
Salt Lake City, Utah 84116 U.S.A.
Chapter 6: Appendix
39
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Chapter 6: Appendix
40