D-Link DI-713 User`s manual

D-Link
DI-713P
Wireless Broadband Router
User’s Manual
Contents
Contents ........................................................................................................2
Chapter 1 - Getting Started ...........................................................................4
Introduction to Broadband Router Technology........................................6
Introduction to Firewalls ..........................................................................7
Introduction to Local Area Networking ...................................................8
Introduction to Virtual Private Networking..............................................9
Introduction to Wireless Networking .....................................................10
Chapter 2 - Hardware Installation ..............................................................12
Placement ...............................................................................................12
Package Contents....................................................................................12
Front Panel..............................................................................................12
Rear Panel...............................................................................................13
Chapter 3 Basic Broadband Router Configuration .............................14
Start- up and Log in .................................................................................14
Device Information.................................................................................17
Useful Tools............................................................................................18
Setup .......................................................................................................21
Static IP Address ................................................................................22
Dynamic IP Address ...........................................................................23
PPP over Ethernet ...............................................................................24
Dial- up Network .................................................................................27
DHCP .................................................................................................28
Wireless ..............................................................................................30
Print Server .........................................................................................31
Chapter 4 - Advanced Broadband Router Configuration...........................32
2
Virtual Server..........................................................................................34
Special Applications ...............................................................................36
Access Control........................................................................................39
Wireless ..................................................................................................41
Miscellaneous Items ...............................................................................42
DMZ Host...........................................................................................42
Remote Administrator Host................................................................43
Non-Standard FTP Port ......................................................................44
Chapter 5 - Console Mode..........................................................................45
Chapter 6 - Troubleshooting.......................................................................47
Basic Functions ......................................................................................47
LAN Connection Problems ....................................................................49
ISP Connection Problems .......................................................................51
Internet Application Problems................................................................52
Wireless Troubleshooting .......................................................................54
Appendix 1 - Using PING ..........................................................................55
Appendix 2 - Using WINIPCFG ................................................................57
Contacting Technical Support ....................................................................61
Technical Specifications .............................................................................62
D-Link Offices............................................................................................64
Limited Warranty........................................................................................65
Registration Card ........................................................................................73
Rev. 2001-06-21
3
Chapter 1 - Getting Started
Thank you for purchasing the D-Link Broadband Router. Your
Broadband Router enables you to share your DSL or Cable Internet
connection with computers on your wired or wireless network. This guide
will explain the features and functions of the Broadband Router to help you
get the most out of your Internet experience.
D-Link’s Wireless Broadband Router allows wireless LAN users to
share a single Internet Connection while providing the safety and security
of port blocking, packet filtering, and a natural firewall. Static address
support, integrated DHCP, PPPoE, and device name support will allow it to
connect to nearly any broadband provider whether Cable or DSL based,
and at the same time simplify local area network settings.
The Wireless Broadband Router provides two levels of security
support. First, it masks local users’ IP addresses from others on the Internet
making it much more difficult for a hacker to target a machine on your
network. Secondly it can block and redirect certain ports to limit the
services that outside users can access. Specific ports can be opened by the
user to ensure that games and other Internet applications will run properly.
The Wireless Broadband Router provides special pass through support
for common VPN implementations. The Virtual Server feature allows you
to expose HTTP, FTP, Game Servers and other local services to be
accessible to Internet users located outside of the LAN. The
User-Definable Application Sensing Tunnel feature allows the user to
define the attributes to support special applications requiring multiple
connections, such as Internet gaming, video conferencing, and Internet
telephony. A DMZ setting can be applied to a single client behind the
4
Wireless Broadband Router to expose it to the Internet and ensure
complete Internet application compatibility even if specific ports are not
known.
Unlike proxy server or NAT software that requires the software server
to remain visible on the Internet, no local computers are directly externally
visible when using the Wireless Broadband Router. Also the Wireless
Broadband Router, like broadband, is always on, removing the need to
constantly boot a software server when access is desired from a client.
Integrated DHCP services allow up to 252 users to get their IP address
automatically on boot up from the Wireless Broadband Router. Client
machines require no software, simply set them to accept a dynamically
assigned IP address and reboot. Each time they are powered up the
Wireless Broadband Router will recognize them and set their IP address to
instantly connect them to the LAN
5
Introduction to Broadband Router Technology
A router is a device that forwards data packets from a source to a
destination. Routers work on OSI layer 3, which forwards data packets
using an IP addresses and not a MAC address. A router will forward data
from the Internet to a particular computer on your LAN.
The information that makes up the Internet gets moved around using
routers. When you click on a link on a web page, you send a request to a
server to show you the next page. The information that is sent and received
from your computer is moved from your computer to the server using
routers. A router also determines the best route that your information
should follow to ensure that the information is delivered properly.
A router controls the amount of data that is sent through your network
by eliminating information that shouldn’t be there. This provides security
for the computers behind your router because computers from the outside
can’t access or send information directly to any computer on your network.
The router determines which computer the information should be
forwarded to and sends it. If the information isn’t intended for any
computer on your network, the data is discarded. This keeps any unwanted
or harmful information from accessing or damaging your network.
6
Introduction to Firewalls
A firewall is a device that sits between your computer and the Internet
that prevents unauthorized access to or from your network. A firewall can
be a computer using firewall software or a special piece of hardware built
specifically to act as a firewall. In most circumstances, a firewall is used to
prevent unauthorized Internet users from accessing private networks such
as corporate LAN’s and Intranets.
A firewall watches all of the information moving to and from your
network and analyzes each piece of data. Each piece of data is checked
against a set of criteria that the administrator configures. If any data does
not meet the criteria, that data is blocked and discarded. If the data meets
the criteria, the data is passed through. This method is called packet
filtering.
A firewall can also run specific security functions based on the type of
application or type of port that is being used. For example, a firewall can
be configured to work with an FTP or Telnet server. Or a firewall can be
configured to work with specific UDP or TCP ports to allow certain
applications or games to work properly over the Internet.
7
Introduction to Local Area Networking
Local Area Networking (LAN) is the term used when connecting
several computers together over a small area such as a building or group of
buildings. LAN’s can be connected over large areas. A collection of LAN’s
connected over a large area is called a Wide Area Network (WAN).
A LAN consists of multiple computers connected to each other. There
are many types of media that can connect computers together. The most
common media is CAT5 cable; UTP or STP twisted pair wire. Wireless
networks don’t use wires; instead they communicate over radio waves.
Each computer must have a Network Interface Card (NIC), which
communicates the data between computers. A NIC is usually a 10Mbps
network card, 10/100Mbps network card, or a wireless network card.
Most networks use hardware devices such as hubs or switches that
each cable can be connected to in order to continue the connection between
computers. A hub simply takes any data arriving through each port and
forwards the data to all other ports. A switch is more sophisticated, in that
a switch can determine the port that each piece of data is supposed to be
delivered to. A switch minimizes network traffic and speeds up the
communication over a network.
Networks take some time in order to plan and implement correctly.
There are many types of scenarios to consider which could affect the
operability of a network. Some of these issues are discussed in this manual
under the Networking Basics section.
8
Introduction to Virtual Private Networking
Virtual Private Networking (VPN) uses a publicly wired network (the
Internet) to connect two different networks as if they were the same
network. For example, an employee can access the corporate network from
home using VPN, allowing the employee to access files and printers. Here
are several different implementations of VPN that can be used.
Point-to-Point Tunneling Protocol (PPTP)
PPTP uses proprietary means of connecting two private networks over
the Internet. PPTP is a way of securing the information that is
communicated between networks. PPTP secures information by encrypting
the data inside of a packet.
IP Security (IPSec)
IPSec provides a more secure network-to-network connection across
the Internet or a Wide Area Network (WAN). IPSec encrypts all
communication between the client and server whereas PPTP only encrypts
the data packets.
Both of these VPN implementations are used because there is not a
standard for VPN server software. Because of this, each ISP or business
can implement their own VPN network making interoperability a
challenge.
9
Introduction to Wireless Networking
D-Link wireless products are based on industry standards to provide
easy to use and compatible high speed wireless connectivity within your
home or business. Strictly adhering to IEEE 802.11b the D-Link wireless
family of products will allow you to access the data you want, when and
where you want it. No longer will you be tethered to a workstation or
forced to run new wiring. You will be able to enjoy the freedom that
wireless networking delivers.
Standards Based Technology
Based on IEEE 802.11b, D-Link Air products can throughput data up
to 11 Megabits per second. This means you will be able to transfer large
files quickly or even watch a Movie in MPEG format over your network
without noticeable delays. This technology works by using multiple
frequencies in the 2.4GHz range utilizing Direct Sequence Spread
Spectrum (DSSS) technology. D-Link Air products will automatically
sense the best possible connection speed to ensure the greatest speed and
range possible with the technology.
Installation Considerations
Designed to go up to 100 meters indoors and up to 300 meters
outdoors, D-Link Air lets you access your network from anywhere you
want. Keep in mind, however, that the number of walls, ceilings or other
objects that the wireless signals must pass thru will limit range. Typical
ranges vary depending on the types of materials and background RF noise
in your home or business. The key to maximizing range is to follow these
basic principles:
10
1. Keep the number of walls and ceilings to a minimum - Each wall or
ceiling can reduce your D-Link Air Wireless products range from 1-30
meters. Position your Access Points, Residential Gateways, and
Computers so that the number of walls or ceilings is minimized.
2. Be aware of the direct line between Access Points, Residential
Gateways, and Computers - A wall that is .5 meter thick, at a 45 degree
angle appears to be almost 1 meter thick. At a 2 degree angle it looks
over 14 meters thick! Try to make sure that the AP and Adapters are
positioned so that the signal will travel straight through a wall or
ceiling for better reception.
3. Building Materials make a difference - A solid metal door or aluminum
studs may have a negative effect on range. Again, try to position
Access Points, Residential Gateways, and Computers so that the signal
passes through drywall or open doorways and not other materials.
4. Make sure that the antenna is positioned for best reception by using the
software signal strength tools included with your product.
5. Keep your product away (at least 1-2 meters) from electrical devices
that generate RF noise, like microwaves, Monitors, electric motors, etc.
For the average American 4-bedroom home, range should not be a problem.
If you experience low or no signal strength in areas of your home that you
wish to access, consider positioning the Access Point in a location directly
between the Residential Gateways and/or Computers that will be
connected. Additional Access Points can be connected to provide better
coverage in rooms where the signal does not appear as strong as desired.
11
Chapter 2 - Hardware Installation
Placement
Your Broadband Router should be placed in a safe and secure location.
To ensure proper operation, please keep the unit away from water and other
damaging elements. Your Broadband Router can be mounted on a wall or a
shelf using the screw-holes located on the bottom of the unit. Self-adhesive
rubber feet are provided to stick on the bottom of the unit to protect the
surface where you have placed the unit.
Package Contents
The D-Link DI-713P package should include the following items.
§ DI-713P Broadband router
§ User’s Manual
§ Quick Install Guide
§ Power Adapter
§ CAT-5 UTP Cable
§ Print Server Software
Front Panel
The front panel provides LED’s for device status. Refer to the following
table for the meaning of each feature.
Power
Power status of the DI-713P. A steady LED indicates that the
power is on. No LED light indicates lack of power.
WLAN
Wireless Connection status. The WLAN LED will be ON
indicating any wireless connection on the Local Network.
WAN
Wide Area Network status. When connected to the Internet,
the WAN LED should be on.
LAN
Local Area Network status. A steady LED indicates a
12
STAT
connection to the wired local network. A flickering LED
indicates data transmission.
System status indicator. A flickering light indicates proper
operation.
Rear Panel
The rear panel features a LAN port, WAN port, Serial port and
Factory Reset button. Refer to the following table for the meaning of each
feature.
Serial
LPT
LAN
1-3
WAN
Reset
Port used to connect an external analog backup modem.
Port used to connect a printer
The RJ-45 Ethernet ports used to connect computers with
network adapters directly to the DI-713P.
The RJ-45 Ethernet port labeled WAN is used to connect your
DI-713P to your DSL or Cable modem.
Resets the configuration to default settings.
13
Chapter 3 - Basic Broadband Router
Configuration
Your Broadband Router provides a Web Configuration interface that
can be accessed using standard web browsers such as Netscape
Communicator or Microsoft Internet Explorer. Since the interface is web
based (HTTP), your Broadband Router can be configured with any java
and HTML compliant Internet browser in any operating system. This
section will discuss the Web Configuration interface and how to use
different options and settings.
Although you can change the IP address of your Broadband Router to
meet your needs, this manual will assume that the defaults are left in place.
This means that the IP address of your Broadband Router will be
192.168.0.1. If you have changed the IP address scheme, please substitute
192.168.0.1 with the IP address scheme that you have chosen.
Start-up and Log in
In order to configure your Broadband Router, you must use your web
browser and manually input 192.168.0.1 into the Address box and press
Enter. The log in screen will be shown.
14
In order to configure your Broadband Router you must input the
administrator password into the System Password box and press the Log in
button. The default System Password is admin.
Once you have logged-in as administrator, it is a good idea to change
the administrator password to insure a secure connection to your
Broadband Router. The Tools section described later in this manual
describes how to change the password.
Once you have input the correct password and logged-in, the screen
will change to the Device Information screen.
If you are having problems logging in and you are sure that the
password you are using is correct, check the top right-hand corner of your
keyboard to make sure that the Caps Lock light is not on. Otherwise, refer
to Appendix A to reset the password.
15
16
Device Information
This screen displays the status of your Internet Connection. The WAN
Port Status box shows the Status of your connection to your ISP. If there is
no information shown in this section, you will be unable to connect to the
Internet. If you have successfully followed the Quick Install guide to setup
your Internet Connection, you should see a Renew button. Click the
Renew button to renew your connection with your ISP.
The Modem Status box displays the status of your dial-up connection
while using an external modem.
The Firmware Version box shows the current firmware version of
your Broadband Router. To upgrade your Broadband Router, visit
www.dlink.com and follow the links to download the latest firmware
version.
The MAC Address field shows the MAC address of your Broadband
Router.
17
Useful Tools
The Useful Tools screen allows you to change the administrator
password, view the system log, reboot your Broadband Router, backup
your configuration, clone the MAC address, reset your Broadband Router
to original settings, and perform a firmware upgrade.
To change the administrator password, click your mouse inside of the
Old Password box and type in the old password. Then click inside of the
New Password box and type the password that you would like to change to.
Next, click inside of the Reconfirm box and type in the new password
again. Click OK to save the new password or click the Clear button to
remove the passwords you just typed in. To ensure that you use a password
that is effective, follow these simple rules:
1. Choose a password that would be hard for someone other than the
administrator to guess.
2. Choose a password that is easy for you to remember.
3. Use a combination of letters and numbers.
4. Make sure that the Caps Lock key is not on.
18
The View Log button will display a log of events that has occurred
since you last turned on your Broadband Router. Use this to determine
problems with your ISP connection. It will show you events where an
intruder has tried to access your network, and give you information that
can be used to determine if your Broadband Router is functioning correctly.
Below is a sample System Log.
WAN Type: Dynamic IP Address (2.52 build 6)
Display time: 12/13/2000 16:09:59
NOTE! "-00:05:20" means that the event occurred 5 minutes and 20
seconds ago.
-01:13:20 DHCP:discover() 259
.$dh:bb1 -12
-01:13:16 DHCP:discover() 259
.$dh:aa1 300
-01:13:16 DHCP:offer(192.177.81.9)
-01:13:16 DHCP:request(192.177.81.47) 271
.$dh:aa2 300
-01:13:15 DHCP:ack(DOL=64800,T1=32400,T2=56700)
-00:55:18 192.168.0.184 logged out
-00:47:38 192.168.0.184 login successful
The Reboot button will reboot your Broadband Router. This is helpful
when you have changed some settings and need to reboot your Broadband
Router but do not want to turn the unit off from the power switch located at
the back of your Broadband Router.
The Backup Setting button will enable you to save your current
settings into a file. This file can be used to restore your settings at a later
19
date. To restore your settings that you have saved, use the Firmware
Upgrade button and select the backup file that you saved using the
Backup Setting button.
Your Broadband Router comes preprogrammed with it’s own Ethernet
Address or Media Access Control (MAC) Address. The Clone MAC
button will copy the MAC address to match the MAC address of another
Ethernet port to ensure an Internet connection with some ISP’s. Contact
your ISP to determine if this feature is needed to connect to the Internet.
The Restore Defaults button will restore all of the settings you have
changed within your Broadband Router Web Configuration Interface to the
default settings used when you first purchased the unit. This can be helpful
when you want to restore all of the settings to default to ensure that your
connection is secure and working properly.
When the Firmware Upgrade button is pressed, the following screen
will be shown.
Click the Browse… button to browse your computer and locate the
20
file that you want to upgrade. Use only files that have been downloaded
from the D-Link Support web site to ensure that your Broadband Router is
upgraded properly and to ensure proper operation. While upgrading the
firmware, DO NOT turn the power off. Turning the unit off while
upgrading could render the unit inoperable.
Setup
This section is crucial to enable your Broadband Router to work with
your ISP. The Setup screen will allow you to change the IP address of your
Broadband Router, change the WAN type, and allow you to modify the
settings that will ensure a proper connection to the Internet. Your ISP
should provide most of the settings found in the Setup screen to you. If you
followed the Quick Install Guide successfully, these settings should be set
and you should be able to access the Internet. If you are not sure which
settings should be used, please contact your ISP.
The LAN IP Address field is the IP address that your Broadband
Router is set to. In most circumstances the LAN IP Address can be left
21
alone, although it can be changed to meet your needs. If you do change the
LAN IP Address, be aware that all of your clients will need to be restarted
if they are using DHCP or reconfigured to the IP Address scheme that you
want to use. For example, if you change the LAN IP Address to
192.168.55.1, you will need to change your clients IP Address’s to a
unique number between 192.168.55.2 and 192.168.55.254 in order to
ensure proper connection. Refer to the Console Mode section in the
Appendix for instructions on how to change the password.
Pressing the Change… button next to the WAN Type field will
display the Change WAN Type screen shown below.
Static IP Address
The Static IP Address field should be checked if your ISP assigns you
an IP address. This means that your ISP has given you an IP address that
you will use to connect to the Internet through their service.
22
Once you have selected Static IP Address, you will be shown the
following screen.
You will need to input the correct values in each of the WAN fields.
Your ISP may have provided each of these values for you. Or, you may
have written them down while you followed the Quick Install Guide. After
you have input all of the correct values, click Save and reboot your
Broadband Router for the changes to take affect.
Dynamic IP Address
The Dynamic IP Address field should be checked if your ISP has not
given you a unique IP address and you receive an automatic IP address
each time you connect to your ISP. The rest of the settings related to your
connection are retrieved automatically each time you connect to the
23
Internet.
Once you have selected Dynamic IP Address, you will be shown the
following screen.
Some Cable Modem ISP’s such as the @Home network require the
Host Name field to be used. If you not sure, contact your ISP to make sure
you are inputting the correct values. Enable the Renew IP Forever
checkbox if you want your IP address renewed each time it expires even if
the system is idle.
After you have input all of the correct values, click Save and reboot
your Broadband Router for the changes to take affect.
PPP over Ethernet
The PPP over Ethernet field should be checked if your ISP uses the
Point-to-Point over Ethernet protocol to authenticate a username and
password and then automatically assign you an IP Address. PPP over
Ethernet (PPPoE) is a non-standard method of connecting to your ISP to
24
gain an IP address. It relies upon a software client that is provided by the
ISP. If you have a broadband connection and have to login to your provider
as you would do with a dial- in modem, then you are probably using PPPoE.
If you are simply connected to the Internet when you turn on your
computer, you probably are not. The safest way to check is to call your ISP
or read the documentation provided when you signed up for your Internet
service.
Once you have selected PPP over Ethernet, you will be shown the
following screen.
You will need to input the correct values in each of the blank fields.
25
Your ISP may have provided each of these values for you. Or, you may
have written them down while you followed the Quick Install Guide. If
you are not sure which settings should be used, please contact your ISP. In
the Maximum Idle Time field, input the maximum time that your
connection can be used before your ISP disconnects you. If 0.0.0.0 is
inputted in the Primary and Secondary DNS fields, these values will be
retrieved from your ISP automatically. After you have input all of the
correct values, click Save and reboot your Broadband Router for the
changes to take affect.
26
Dial-up Network
The Dial-up Network field should be used if you use an external
modem or PSTN/ISDN. Once you have selected Dial-up Network, you
will be shown the following screen.
You will need to input the correct values in each of the blank fields.
Your ISP may have provided each of these values for you. Or, you may
have written them down while you followed the Quick Install Guide. If
you are not sure which settings should be used, please contact your ISP. If
27
0.0.0.0 is inputted in the Primary and Secondary DNS fields, these values
will be retrieved from your ISP automatically. In the Maximum Idle Time
field, input the maximum time that your connection can be used before
your ISP disconnects you. Select the correct Baud Rate that your modem is
set to. If any extra settings are needed for your external modem to operate
correctly, input the correct values in the Extra Settings field. Refer to your
modem documentation and your ISP to determine if the Extra Settings
field should be used. After you have input all of the correct values, click
Save and reboot your Broadband Router for the changes to take affect.
DHCP
Most networks under the TCP/IP environment include settings for a
Host IP, Subnet Mask, Gateway, and DNS configurations. Configuring
each computer on the network to use the correct settings can be rather
cumbersome. Fortunately, a DHCP Server provides a rather simple
approach to handling all of these settings without the headache of
configuring each computer. In effect, the DHCP server can provide all of
28
the required information automatically each time a client computer on your
network boots up. The DHCP Server screen enables you to configure these
settings.
You can change whether the DHCP Server is running by choosing
Disable or Enable. If you choose Disable, each computer on your network
will need to be configured separately in order for them to access the
Internet. If Enable is chosen, each computer must be configured to receive
an IP Address automatically. Refer to the Quick Install Guide for
instructions on how to configure a computer to obtain an IP address
automatically.
The IP Pool Starting Address is the first IP Address that will be
assigned to one of your clients. No address will be lower than this starting
address. If you have this set to 100, then no computer on your network will
be given an IP address lower than 192.168.0.100. Likewise, the IP Pool
Ending Address is the last IP address that the DHCP server will provide.
You can also restrict the number of computers that the Broadband
Router can support in DHCP by limiting the pool of IP addresses. For
example, if you only want 10 IP address’s to be provided to clients on your
network, you can set the Starting address to 100 and the Ending address to
109. Doing this will limit the number of clients that can automatically
receive an IP address from the Broadband Router.
The Domain Name field is optional but can be used to identify your
network. Similar to the way Microsoft Windows NT handles the grouping
of computers on the same network.
29
Wireless
The Wireless Setting screen enables you to change the settings related
to your wireless network. This screen is important in configuring your
wireless adapters to connect to your Wireless Broadband Router.
The Network ID (SSID) field is the name of your network. This field
must have the same name that your wireless adapters use in their network
settings.
The Channel field must also be set to the same settings as your
wireless adapter.
The Security field enables you to set security keys so that your
wireless network is secure. When Enable insecure access is selected, your
data is transferred without extra security. This allows your data to be
intercepted and examined by intruders. When Security is enabled, your
data is more secure. However, network performance is lower because the
Wireless Broadband Router must decode each piece of data moving to and
30
from your wireless adapter. The security key that you use must be the same
as your wireless adapter.
Print Server
The DI-713P provides the function of a network print server for
Microsoft Window 98, Windows ME, Windows NT and Windows 2000.
Please refer to the Print Server Quick Install Guide for installing the port
and printer installation.
31
Chapter 4 - Advanced Broadband Router
Configuration
The default configuration of the Broadband Router will stop most
unrecognized information from entering your network. The only IP
Address visible to the outside Internet is the IP address of the Broadband
Router. Some applications and services require special configuration in
order to operate correctly with the Internet. Your Broadband Router
provides additional features such as:
Virtual Server: Allows services such as e-mail, FTP, or Web hosting
servers to operate correctly. It is recommended that separate computers run
each service.
Special Applications : Allows games and video conferencing
applications to operate correctly.
Access Control: Allows the definition of access rights and security
policies by groups. For example, you may want certain users to have
access to the Internet while others cannot. Or you can block certain
services such as FTP for certain users.
Wireless: Allows wireless network adapters to access the Internet
through the Wireless Broadband Router.
Miscellaneous Items : Allows the unrestricted, two-way
communication for one computer or user on your network, and allows one
remote computer to have access to the Broadband Router.
32
To access the Advanced Router Configuration screens, click the
Advanced link below.
If, at any time, you wish to return to the Basic Configuration screens,
click the Basic Link below.
33
Virtual Server
In some situations, you may want to provide E-Mail or FTP services
from a computer on your network, and you may want those services to be
accessible to users outside of your network. The Virtual Server screen
allows you to configure specific computers on your network to provide
these services to remote users. Each service uses a specific port that is used
34
to communicate over the Internet. All requests to this port will be
forwarded to the computer specified in the Server IP field. The Virtual
Server screen allows you to configure many different servers.
To make configuring the Virtual Server screen easier, the most
popular services have been predefined using the Well known services box
near the bottom of the screen, as shown below.
To use the Well known services box, click on the - select one - box to
display a list of popular services. Choose the service you wish to configure
by clicking on that service. Next, click the ID box and select the ID row
that you wish to configure. Once the service and the ID number are
selected, click the Copy to button to copy the settings to the Virtual Server
table. Next, you will need to specify the IP Address of the computer that is
running the service by typing the IP address in the Server IP box on the
same ID row that you configured. After you have configured your Virtual
Server settings, click the Save button. The following screen will be shown,
telling you to Reboot the Broadband Router for the changes to take effect.
35
Click the Reboot button to reboot the Broadband Router for the
changes to take effect. You can also click the Undo button to undo your
changes.
Note: Only one TCP/IP address can be assigned to each service port.
Special Applications
Some applications, such as video conferencing software and games
that can be played over the Internet, require specific ports to be open to
allow communication to and from your network. Due to the firewall
function of your Broadband Router, these applications will not work
36
without special settings. The Special Applications screen allows you to
specify which ports should be opened and allowed to communicate with
computers outside of your network. In situations where some games just
won’t work, the DMZ Host settings can be used, which is found in the
Misc. Items section.
The Trigger field is the initial outbound port number that the
application, such as a game, uses to contact a game server. The trigger port
will then automatically allow the information to return through the
incoming ports. The Incoming Ports field is where you specify the
incoming ports that the application uses. Click the box in the Enable
column to enable the application.
To make configuring the Special Applications screen easier, the most
popular applications have been predefined using the Popular applications
box near the bottom of the screen, as shown below.
To use the Popular applications box, click on the - select one - box
to display a list of popular applications. Choose the application you wish to
configure by clicking on that application. Next, click the ID box and select
the ID row that you wish to configure. Once the application and the ID
number are selected, click the Copy to button to copy the settings to the
Special Applications table. After you have configured the Special
37
Applications settings, click the Save button. The following screen will be
shown telling you to Reboot the Broadband Router for the changes to take
effect.
Click the Reboot button to reboot the Broadband Router and make the
changes take effect. You can also click the Undo button to undo your
changes.
Note: Only one TCP/IP address can be assigned to each service port.
38
Access Control
The Access Control screen allows you to assign different access rights
(allow or block) for each group of users. You can divide users into
different groups to have similar access rights. To enable access control,
click the checkbox next to Enable in the Access Control field.
Next, you can define the access control of all users not assigned in
groups 1 through 3. For example, you can block all users from using port
21 (FTP) by specifying port 21 in the Default Group field. Next, determine
which users need to be blocked or allowed different ports and define them
in groups 1, 2, or 3.
39
Tip: You can specify more than one port per group by using dashes (-)
and commas (,). For example: 1-10, 20 will block or allow ports 1 through
10, and also 20.
Explanation:
• Default Group has no right to access Internet (Allow nothing)
• Group 1 has 50 members (192.168.0.100 - 192.168.0.149). They
can send mail (port 25), receive mail (port 110) and browse the
Internet (port 80). Port 53 (DNS) is necessary to resolve the
domain name.
• Group 2 has 50 members (192.168.0.150 - 192.168.0.199). They
can do anything except read net news (port 119) and transfer files
via FTP (port 21).
• Group 3 has 2 members (192.168.0.10 and 192.168.0.20). They
can fully access the Internet (Block nothing)
After the Access Control settings have been configured, click the
Save button. The following screen will be shown telling you that the
40
changes take effect immediately.
Wireless
The Wireless Setting screen enables you to change the settings related
to your wireless network. This screen is important in configuring your
wireless adapters to connect to your Wireless Broadband Router.
The Network ID (SSID) field is the name of your network. This field
must have the same name that your wireless adapters use in their network
settings.
The Channel field must also be set to the same settings as your
wireless adapter.
The Security field enables you to set security keys so that your
41
wireless network is secure. When Enable insecure access is selected, your
data is transferred without extra security. This allows your data to be
intercepted and examined by intruders. When Security is enabled, your
data is more secure. However, network performance is lower because the
Wireless Broadband Router must decode each piece of data moving to and
from your wireless adapter. The security key that you use must be the same
as your wireless adapter.
Miscellaneous Items
The Miscellaneous Items screen allows you to select one computer as
a DMZ Host and to configure one remote computer to be able to access the
Broadband Router web configuration.
DMZ Host
DMZ, or DeMilitarized Zone, means that one computer can have full
access to the Internet without the protection of the firewall. This allows a
computer to be exposed to unrestricted two-way communication outside of
your network.
To enable DMZ, type the IP address in the box provided. Then click
42
the checkbox to the right of the IP address.
Only one computer can use DMZ at a time. Please note that enabling
DMZ removes the protection of the firewall, which exposes the computer
to intrusion.
Use DMZ only when needed and not for extended periods of time.
In some circumstances with gaming, enabling DMZ may help the
game contact the maximum number of servers, which can improve ping
times. Once the game connects to the game server, disable DMZ to ensure
proper firewall protection.
Remote Administrator Host
In general, only you, or members of your network, should access the
web configuration interface of the Broadband Router. In some
circumstances though, you may want to have access to the Broadband
Router web interface to change settings while you are away from your
network. The Remote Administrator Host field allows you to input the IP
address of one remote computer so that it can access the web configuration
interface to perform administrative tasks. Note: If you specify an IP
address of 0.0.0.0 and enable Remote Administration, any computer can
connect to the Broadband Router from outside of your network. Also,
when this feature is enabled, the web port will be shifted to port 88. This is
a security precaution to prevent an indiscriminate port scan, which could
find the web configuration interface and hack into your connection. In
order for the remote administrator to access the web configuration interface,
the user must input the IP address that has been given to the WAN port of
the Broadband Router (found in the Device Information screen). For
example: HTTP://192.168.51.23:88
43
Non-Standard FTP Port
Some FTP servers use a different port number than the standard port
21. This field will allow you to specify a non-standard FTP port number
for compatibility with those FTP servers.
After you have configured the Miscellaneous Items settings, click the
Save button. The following screen will be shown telling you that the
settings have been saved, but some items may not take effect until the
Broadband Router is rebooted.
Click the Reboot button to reboot the Broadband Router for make the
changes to take effect. You can also click the Undo button to undo your
changes.
44
Chapter 5 - Console Mode
In some situations, you may need to access your Broadband Router
from the serial port interface known as the Console Mode. Console Mode
allows you to change the IP address, and password, toggle the DHCP
server setting, and restore default settings to your Broadband Router. You
may use the HyperTerminal program provided with Microsoft Windows to
access the Console Mode. A null modem cable is required to connect the
COM port of your computer to the COM port of the Broadband Router.
When connecting the null modem cable to your computer, make a note of
which COM port you use, you will need this information when you setup
the connection in HyperTerminal. To use the Console Mode, follow these
steps:
1. Connect the null modem cable from your Broadband Router’s COM
port to your computers COM port.
2. Open HyperTerminal by clicking on
Start>Programs>Accessories>Communications>HyperTerminal.
3. Setup a terminal connection using the following settings:
Bits per second (baud):
Data bits:
Parity:
Stop bits:
Flow control:
19200
8
None
1
Hardware
4. Start the connection and turn the Broadband Router off and then on
again. When the Broadband Router finishes the startup tests, press the
ENTER key several times on your keyboard.
45
The following screen will be shown:
Firmware Version = 2.51 build 9
Command List:
IP (set device IP; e.g. IP 192.168.123.254)
PW (set new PassWord; e.g. PW admin)
DS (toggle Dhcp Server setting)
SR (Save new setting and Reboot)
RR (Restore default setting and Reboot)
Current Setting:
Device IP = 192.168.0.1
DHCP Server = Enable
>
If the command list screen doesn’t show, start this step over again and
watch the LED’s on the Broadband Router closely so that you press the
ENTER key at the correct time.
5. The command list shows the commands that you can use. The Current
Settings portion shows the current configuration. Type the command
and press the ENTER key to execute that command. For example: if
you wanted to change the IP address and the Password from the current
setting to IP address “192.168.200.210” and the password to “john”,
you would type the following:
IP 192.168.200.210 (hit ENTER)
PW john
(hit ENTER)
And then to save the settings and restart the Broadband Router, type SR
and hit ENTER.
46
Chapter 6 - Troubleshooting
In the event that you are unable to connect to or use your
Broadband Router, please refer to the following troubleshooting guide.
After each problem description, a possible cause and problem resolution is
provided. If this section does not help you fix the problem, go to the
D-Link web site (www.dlink.com) for additional troubleshooting tips. If
neither of these helps, please contact D-Link Technical Support for
additional help. The phone numbers for Technical Support are in the
appendix of this manual under D-Link Offices.
Basic Functions
My Broadband Router will not turn on. No LED’s light up.
Cause:
§ The power is not connected or the power switch is set to “Off”.
Resolution:
§ Connect the power adapter to your Broadband Router and plug it into
the power outlet.
§ Make sure that the power switch is set to “On”.
Note: Only use the power adapter provided with your Broadband Router.
Using any other adapter may damage your Broadband Router.
LED’s don’t follow the correct boot-up sequence.
Cause:
§ The unit has a corrupt firmware.
§ The unit is not receiving the correct voltage from the power supply.
47
Resolution:
§ Download and upgrade the latest firmware.
§ Make sure the correct firmware has been used while upgrading. Use
only the firmware provided on D-Link’s web or FTP sites.
§ Use only the power adapter provided.
The Link or Act LED’s do not turn on.
Cause:
§ The network cable is not connected.
§ The network cable is connected but not the right type, whether it be
patch or straight-through.
Resolution:
§ Make sure that both ends of the cable are connected.
§ Try using another cable.
§ If you are using a straight-through cable, try a patch cable and
vice-versa.
Sometimes my Broadband Router stops working or locks up.
Cause:
§ Someone has attempted to hack into someone on your LAN.
§ The Broadband Router has detected harmful data trying to access your
LAN.
§ The NAT table is full.
Resolution:
§ Reboot the Broadband Router by turning the power to the unit off and
then on again. Some types of hacker tools use very non-standard data
streams. Some of these streams may cause the Broadband Router to
48
lock up. When the Broadband Router locks up, it will not affect the
computers attached to it. You may need to restart the client computers
to regain Internet access.
Although sometimes inconvenient, a lock-up is an indication of an
attack. Part of the design of the Broadband Router is to act as a decoy
for such traffic. If your computer locked up instead you may have lost
changes to open files, lost data, or corrupted your operating system or
hard drive.
If you are currently experiencing frequent lock-ups, you may wish to
upgrade the firmware.
LAN Connection Problems
I can’t access my Broadband Router.
Cause:
§ The unit is not turned on.
§ There is not a network connection.
§ The computer you are using does not have a compatible IP Address.
Resolution:
§ Make sure your Broadband Router is turned on.
§ Make sure that there is a physical connection between your computer
and the Broadband Router and that the Link light is on.
§ Use the WINIPCFG utility described in the appendix to make sure that
your computer has a compatible IP Address. If your IP Address is not
set correctly and you are using DHCP, use WINIPCFG to renew your
IP Address. Otherwise, make correct changes to your Windows
network settings. Make sure that the IP Address used on your computer
49
§
§
is set to the same subnet as the Broadband Router. For example, if the
Broadband Router is set to 192.168.0.1, change the IP address of your
computer to 192.168.0.15 or another unique IP Address that
corresponds to the 192.168.0.X subnet.
Follow the instructions outlined in the Appendix section labeled
“Console Mode” to check the basic settings of your Broadband Router.
You can verify the IP Address of the Broadband Router to make sure
that your computers IP Address are set correctly.
Use the Reset button located on the front of your Broadband Router to
revert to the default settings.
I can’t connect to other computers on my LAN.
Cause:
§ The IP Addresses of the computers are not set correctly.
§ Network cables are not connected properly.
§ Windows network settings are not set correctly.
Resolution:
§ Make sure that each computer has a unique IP Address. If using DHCP
through the Broadband Router, make sure that each computer is set to
“Obtain an IP Address automatically” and restart the computer. Use the
WINIPCFG and PING utilities described in the appendix to make sure
that you can connect to each computer.
§ Make sure that the Link LED is on. If it is not, try a different network
cable.
§ Check each computer for correct network settings. Refer to the
Network basics section in this manual for instructions on how to share
resources.
50
ISP Connection Problems
I can access the Broadband Router, but I can’t connect to my ISP.
Cause:
§ Your DSL or Cable modem is not functioning correctly.
§ The cable is connected from the WAN port of the Broadband Router to
your DSL or Cable modem.
§ The wrong connection type is used in Setup.
§ The username and password is not input correctly.
§ If using @Home service, the computer name is not input correctly.
§ Your ISP may only allow one MAC address to access the Internet.
§ You ISP may only allow one computer to access their service.
Resolution:
§ Make sure that your DSL or Cable modem is running correctly and
connected to the WAN port of the Broadband Router.
§ Make sure that the right connection type is used in the web
configuration.
§ Make sure that the username and password used in the connection type
is correct.
§ If using @Home, make sure that the computer name is input correctly.
§ Clone the MAC address using the web configuration interface.
§ Some ISP's do not care if you share your broadband connection among
multiple users. Other ISP's will explicitly restrict this type of activity in
your service contract. It is important that you verify that you are in
accordance with your service agreement before sharing Internet access.
51
Internet Application Problems
My online game does not work.
Cause:
§ The NAT table has filled up.
§ The correct settings have not been used to open the correct ports for
your application.
§ The unit has stopped working or crashed.
Resolution:
§ If you are trying to connect to game servers and your connection has
stopped working, wait a few minutes or turn the unit off and then on
again. Games send out many requests to many different servers trying
to find the best game server for your connection. When this is done, the
NAT table used in the Broadband Router can fill up and stop working
temporarily. Try using the DMZ host feature while connecting to game
servers and then disabling DMZ while playing the game.
§ Turn the Broadband Router off and then on again to reset the NAT
table.
§ Make sure that the correct ports have been opened in order for your
specific game to operate correctly behind a firewall. Consult your game
documentation or contact technical support for your game to obtain the
correct settings for your game.
§ Some games just won’t operate correctly behind a firewall. In this case,
use the DMZ host feature while using the game, then turning DMZ off
while the game is not being played to ensure proper firewall protection.
52
My E-Mail program doesn’t receive my E-Mail
Cause:
§ The Domain Suffix is not set correctly.
Resolution:
§ Some email applications require you to enter the Domain Suffix when
you configure your network and TCP/IP settings. The Domain Suffix is
the unique identifier for your email server.
The Domain Suffix is the Internet Protocol (TCP/IP) address of the
email server you are using. Your cable modem or DSL provider usually
lists it somewhere on your invoice. The Domain Suffix address should
appear similar to this: dlink.occa.home.com. Find the Domain Suffix
on your invoice or call your Internet Service Provider (ISP) to obtain it.
Can’t connect to AOL
Cause:
§ Your AOL software is not set correctly to use the Broadband Router.
Resolution:
§ Use your AOL software to change the location information to use
TCP/IP in the Network field. Leave the phone number blank. Save
your settings and try to sign on again.
If this does not help, make sure that you can access the Internet in
general. If you can access the Internet, contact AOL technical support
to help you configure your AOL software to work correctly with your
Broadband Router.
53
Wireless Troubleshooting
Can’t access the Broadband Router from a wireless network card
Cause:
§ Settings are not the same among each wireless adapter.
§ Out of range.
§ IP Address is not set correctly.
Resolution:
§ Make sure that the Mode, SSID, Channel and encryption settings are
set the same on each wireless adapter. The default SSID and Channel
that the Wireless Broadband Router uses is “default” and “6”
respectively.
§ Make sure that your computer is within range and free from any strong
electrical devices that may cause interference. Refer to the section
“Introduction to Wireless Networking” for tips to help make a good
connection.
§ Check your IP Address to make sure that it is compatible with the
Wireless Broadband Router. The default IP Address of the Wireless
Broadband Router is “192.168.0.1”. A compatible IP Address would be
“192.168.0.50”.
54
Appendix 1 - Using PING
In Windows, Microsoft has provided a small utility called PING that
can be used to troubleshoot your IP address and connection. The PING
utility is used mainly to test the connection between your computer and a
client computer. Using the PING utility to check a connection can be
helpful in determining where the problem is, whether it be your Broadband
Router, your DSL or Cable modem, or your ISP.
Use the following steps to use the WINIPCFG utility:
§ Click on the Start button and click Run.
§ Type "command" in the Open box.
§ Click "OK" to get to a DOS prompt.
§ Type "ping 192.168.0.1", which is the IP address of the Gateway
in this case, and hit the Enter key. The following screen will be
shown.
C:\>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=130ms TTL=64
Reply from 192.168.0.1: bytes=32 time=10ms TTL=64
Reply from 192.168.0.1: bytes=32 time=20ms TTL=64
Reply from 192.168.0.1: bytes=32 time=10ms TTL=64
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 130ms, Average = 42ms
This screen shows a successful connection between you and your
Broadband Router. You can use these same steps to ping your
DSL or Cable modem and then your ISP provider and Internet
55
§
website. If any one of these attempts results in an unsuccessful
PING, your connection is not complete.
If a PING is unsuccessful between you and your DSL or Cable
modem, then your connection is not setup correctly. If it is
unsuccessful when PINGing your ISP or an Internet site, then your
connection is setup correctly but there is a problem with your ISP
or the Internet site you tried to PING is unavailable.
The screen shown below is an example of an unsuccessful PING.
C:\>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
56
Appendix 2 - Using WINIPCFG
In Microsoft Windows versions 95 through Me, Microsoft has
provided a small utility called WINIPCFG that can be used to troubleshoot
your IP address and connection. The WINIPCFG utility is used mainly to
view, release and renew your IP Address configuration. Windows NT
(including Windows 2000) has a similar utility called IPCONFIG that can
be used to perform similar tasks.
Use the following steps to use the WINIPCFG utility:
§ Click on the Start button and click Run
§ Type "winipcfg" in the Open box.
§ Click OK. The IP Configuration screen will be displayed.
The IP address will be displayed in the IP Address box. If you have
more than one network card, make sure that the network card that
you are using is displayed in the white dropdown box.
Make sure that the Default Gateway is the IP Address of your
Broadband Router. If it is not, you will not be able to connect to the
57
Internet. If you are using DHCP, click the Release and then the
Renew buttons to receive the correct settings. If you manually set
your network settings, make sure that the IP Address of your
Broadband Router is set in the Gateway portion of the TCP/IP
settings in your network settings.
§ Click on "More Info" to display additional IP information.
The important settings to watch for in this screen are in the Host
Information box. Make sure that the DNS Servers box has the
58
correct DNS information.
Also check the DHCP server box to make sure that you are
connected to the right DHCP server.
59
60
Contacting Technical Support
D-Link provides free technical support for customers within the United
States.
U.S. customers can contact D-Link technical support through our web site,
e-mail, or by phone.
United States technical support is available Monday through Friday from
6:00 a.m. to 6:00 p.m. (PST).
Web:
http://www.dlink.com
Email:
support@dlink.com
Phone:
949-788-0805 (option #4)
If you are a customer residing outside of the United States, please refer
to the list of D-Link locations that is included in this manual.
Thank you for purchasing this product. We like to receive feedback from
our customers concerning our products. Please take a moment to visit our
web site. You can register your purchase on-line, learn more about the
newest networking products, and let us know the things your new network
has empowered you to do.
61
Technical Specifications
Standards:
• IEEE 802.3 10BASE-T Ethernet
• IEEE 802.3u 100BASE-TX Fast Ethernet
• ANSI/IEEE 802.3 NWay auto-negotiation
Protocols Supported:
• TCP
• IP
• NAT
• UDP
• PPPoE
• DHCP (Client and Server)
Management:
• Web-Based
Ports:
• LAN: NWay 10BASE-T/100BASE-TX Fast Ethernet
• WAN: 10BASE-T
• RS-232 (DB-9) Serial
Additional details available at D-Link’s web site (www.dlink.com).
62
Wireless Specifications
General Wireless Specifications:
• IEEE 802.11b Wireless LAN, Wi-Fi Compatible
Access Point Frequency Band:
• 2.4 ~ 2.4835 GHz (subject to local regulation)
Access Point Number of Channel:
• USA & Canada: 11
Access Point Frequency Range:
• 5 Mbps
Access Point Data Rate:
• 11 Mbps
• 5.5 Mbps
• 2 Mbps
• 1 Mbps
63
D-Link Offices
AUSTRALIA
CANADA
CHILE
CHINA
DENMARK
EGYPT
FRANCE
GERMANY
INDIA
ITALY
JAPAN
RUSSIA
SINGAPORE
S. AFRICA
SWEDEN
TAIWAN
U.K.
U.S.A.
D-LINK AUSTRALASIA
Unit 16, 390 Eastern Valley Way, Roseville, NSW 2069, Australia
TEL: 61-2-9417-7100 FAX: 61-2-9417-1077
TOLL FREE: 1800-177-100 (Australia), 0800-900900 (New Zealand)
URL: www.dlink.com.au E-MAIL: support@dlink.com.au, info@dlink.com.au
D-LINK CANADA
2180 Winston Park Drive, Oakville, Ontario L6H 5W1 Canada
TEL: 1-905-829-5033 FAX: 1-905-829-5095 BBS: 1-965-279-8732 FREE CALL: 1-800-354-6522
URL: www.dlink.ca
E-MAIL: techsup@dlink.ca
D-LINK SOUTH AMERICA
Isidora Goyenechea #2934 of.702, Las Condes, Santiago, Chile
TEL:
56-2-232-3185 FAX: 56-2-2320923 URL: www.dlink.cl
D-LINK CHINA
2F., Sigma Building, 49 Zhichun Road, Haidian District, 100080 Beijing, China
TEL: 86-10-88097777 FAX: 86-10-88096789
URL: www.dlink.com.cn
D-LINK DENMARK
Naverland 2, DK-2600 Glostrup, Copenhagen, Denmark
TEL:45-43-969040 FAX:45-43-424347 URL: www.dlink.dk
E-MAIL: info@dlink.dk
D-LINK MIDDLE EAST
7 Assem Ebn Sabet Street, Heliopolis Cairo, Egypt
TEL: 202-2456176 FAX: 202-2456192 URL: www.dlink-me.com
E-MAIL: support@dlink-me.com
D-LINK FRANCE
Le Florilege #2, Allee de la Fresnerie
78330 Fontenay Le Fleury France
TEL: 33-1-30238688 FAX: 33-1-3023-8689 URL: www.dlink-france.fr
E-MAIL: info@dlink-france.fr
D-LINK GERMANY
Bachstrae 22, D-65830 Kriftel Germany
TEL: 49-(0)6192-97110 FAX: 49-(0)6192-9711-11
URL: www.dlink.de BBS: 49-(0)6192-971199 (Analog) 49-(0)6192-971198 (ISDN)
INFO LINE: 00800-7250-0000 (toll free) HELP LINE: 00800-7250-4000 (toll free)
REPAIR LINE: 00800-7250-8000
D-LINK INDIA
Plot No.5, Kurla -Bandra Complex Road,
Off Cst Road, Santacruz (E), Bombay - 400 098 India
TEL: 91-22-652-6696 FAX: 91-22-652-8914 URL: www.dlink-india.com
E-MAIL: service@dlink.india.com
D-LINK ITALIA
Via Nino Bonnet No. 6/b, 20154 Milano, Italy
TEL: 39-02-2900-0676 FAX: 39-02-2900-1723
URL: www.dlink.it
E-MAIL: info@dlink.it
D-LINK JAPAN
10F, 8-8-15 Nishi-Gotanda, Shinagawa-ku, Tokyo 141 Japan
TEL: 81-3-5434-9678 FAX: 81-3-5434-9868 URL: www.d-link.co.jp
D-LINK RUSSIA
Michurinski Prospekt 49, 117607 Moscow, Russia
TEL: 7-095-737-3389, 7-095-737-3492 FAX: 7-095-737-3390
D-LINK INTERNATIONAL
1 International Business Park, #03-12 The Synergy, Singapore 609917
TEL: 65-774-6233 FAX: 65-774-6322
URL: www.dlink-intl.com E-MAIL: info@dlink.com.sg
D-LINK SOUTH AFRICA
Unit 2, Parkside 86 Oak Avenue
Highveld Technopark Centurion, Gauteng, Republic of South Africa
TEL: 27(0)126652165 FAX: 27(0)126652186
D-LINK SWEDEN
P.O. Box 15036, S-167 15 Bromma Sweden
TEL: 46-(0)8564-61900 FAX: 46-(0)8564-6 1 9 0 1 E-MAIL: info@dlink.se
URL: www.dlink.se
D-LINK TAIWAN
2F, No. 119 Pao-Chung Road, Hsin-Tien, Taipei, Taiwan, R.O.C.
TEL: 886-2-2910-2626 FAX: 886-2-2910-1515 URL: www.dlinktw.com.tw
D-LINK EUROPE
4 th Floor, Merit House, Edgware Road, Colindale, London, NW9 5AB, U.K.
TEL: 44-20-8731-5555 FAX: 44-20-8731-5511
URL: www.dlink.co.uk E-MAIL: info@dlink.co.uk
D-LINK U.S.A.
53 Discovery Drive, Irvine, CA 92618 USA
TEL: 1-949-788-0805 FAX: 1-949-753-7033 INFO LINE: 1-800-326-1688
BBS: 1-949-455-1779, 1-949-455-9616
URL: www.dlink.com E-MAIL: tech@dlink.com, support@dlink.com
Tech Support Hours: 6 A.M. to 6 P.M. Pacific Standard Time. Monday through Friday
64
Limited Warranty
D-Link Systems, Inc. (“D-Link”) provides this limited warranty for its
product only to the person or entity who originally purchased the product
from D-Link or its authorized reseller or distributor.
Limited Hardware Warranty: D-Link warrants that the hardware portion
of the D-Link products described below (“Hardware”) will be free from
material defects in workmanship and materials from the date of original
retail purchase of the Hardware, for the period set forth below applicable to
the product type (“Warranty Period”) if the Hardware is used and serviced
in accordance with applicable documentation; provided that a completed
Registration Card is returned to an Authorized D-Link Service Office
within ninety (90) days after the date of original retail purchase of the
Hardware. If a completed Registration Card is not received by an
authorized D-Link Service Office within such ninety (90) day period, then
the Warranty Period shall be ninety (90) days from the date of purchase.
Product Type
Warranty Period
Product (excluding power supplies and fans), if
One (1) Year
purchased and delivered in the fifty (50) United
States, or the District of Columbia (“USA”)
Product purchased or delivered outside the USA
One (1) Year
Power Supplies and Fans
One (1) Year
Spare parts and spare kits
Ninety (90) days
D-Link’s sole obligation shall be to repair or replace the defective
Hardware at no charge to the original owner. Such repair or replacement
will be rendered by D-Link at an Authorized D-Link Service Office. The
replacement Hardware need not be new or of an identical make, model or
part; D-Link may in its discretion may replace the defective Hardware (or
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any part thereof) with any reconditioned product that D-Link reasonably
determines is substantially equivalent (or superior) in all material respects
to the defective Hardware. The Warranty Period shall extend for an
additional ninety (90) days after any repaired or replaced Hardware is
delivered. If a material defect is incapable of correction, or if D-Link
determines in its sole discretion that it is not practical to repair or replace
the defective Hardware, the price paid by the original purchaser for the
defective Hardware will be refunded by D-Link upon return to D-Link of
the defective Hardware. All Hardware (or part thereof) that is replaced by
D-Link, or for which the purchase price is refunded, shall become the
property of D-Link upon replacement or refund.
Limited Software Warranty: D-Link warrants that the software portion of
the product (“Software”) will substantially conform to D-Link’s then
current functional specifications for the Software, as set forth in the
applicable documentation, from the date of original delivery of the
Software for a period of ninety (90) days (“Warranty Period”), if the
Software is properly installed on approved hardware and operated as
contemplated in its documentation. D-Link further warrants that, during
the Warranty Period, the magnetic media on which D-Link delivers the
Software will be free of physical defects. D-Link’s sole obligation shall be
to replace the non-conforming Software (or defective media) with software
that substantially conforms to D-Link’s functional specifications for the
Software. Except as otherwise agreed by D-Link in writing, the
replacement Software is provided only to the original licensee, and is
subject to the terms and conditions of the license granted by D-Link for the
Software. The Warranty Period shall extend for an additional ninety (90)
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days after any replacement Software is delivered. If a material
non-conformance is incapable of correction, or if D-Link determines in its
sole discretion that it is not practical to replace the non-conforming
Software, the price paid by the original licensee for the non-conforming
Software will be refunded by D-Link; provided that the non-conforming
Software (and all copies thereof) is first returned to D-Link. The license
granted respecting any Software for which a refund is given automatically
terminates.
What You Must Do For Warranty Service:
Registration Card. The Registration Card provided at the back of this
manual must be completed and returned to an Authorized D-Link Service
Office for each D-Link product within ninety (90) days after the product is
purchased and/or licensed. The addresses/telephone/fax list of the nearest
Authorized D-Link Service Office is provided in the back of this manual.
FAILURE TO PROPERLY COMPLETE AND TIMELY RETURN THE
REGISTRATION CARD MAY AFFECT THE WARRANTY FOR THIS
PRODUCT.
Submitting A Claim. Any claim under this limited warranty must be
submitted in writing before the end of the Warranty Period to an
Authorized D-Link Service Office. The claim must include a written
description of the Hardware defect or Software nonconformance in
sufficient detail to allow D-Link to confirm the same. The original product
owner must obtain a Return Material Authorization (RMA) number from
the Authorized D-Link Service Office and, if requested, provide written
proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) before the warranty service is provided. After an
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RMA number is issued, the defective product must be packaged securely in
the original or other suitable shipping package to ensure that it will not be
damaged in transit, and the RMA number must be prominently marked on
the outside of the package. The packaged product shall be insured and
shipped to D-Link, 53 Discovery Drive, Irvine CA 92618, with all shipping
costs prepaid. D-Link may reject or return any product that is not packaged
and shipped in strict compliance with the foregoing requirements, or for
which an RMA number is not visible from the outside of the package. The
product owner agrees to pay D-Link’s reasonable handling and return
shipping charges for any product that is not packaged and shipped in
accordance with the foregoing requirements, or that is determined by
D-Link not to be defective or non-conforming.
What Is Not Covered:
This limited warranty provided by D-Link does not cover:
Products that have been subjected to abuse, accident, alteration,
modification, tampering, negligence, misuse, faulty installation, lack of
reasonable care, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been
altered, tampered with, defaced or removed;
Initial installation, installation and removal of the product for repair, and
shipping costs;
Operational adjustments covered in the operating manual for the product,
and normal maintenance;
Damage that occurs in shipment, due to act of God, failures due to power
surge, and cosmetic damage; and
Any hardware, software, firmware or other products or services provided
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by anyone other than D-Link.
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED
WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED
“AS-IS” WITHOUT ANY WARRANTY OF ANY KIND INCLUDING,
WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY
CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A
PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED
WARRANTY SHALL BE LIMITED TO NINETY (90) DAYS. EXCEPT
AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY
PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY,
SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH
THE PURCHASER OF THE PRODUCT.
Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY
LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT,
NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR
EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT,
INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER
DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR
MALFUNCTION, LOSS OF INFORMATION OR DATA CONTAINED
IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT
RETURNED TO D-LINK FOR WARRANTY SERVICE) RESULTING
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FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY
SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED
WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A
BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR,
REPLACEMENT OR REFUND OF THE DEFECTIVE OR
NON-CONFORMING PRODUCT.
GOVERNING LAW: This Limited Warranty shall be governed by the laws
of the state of California.
Some states do not allow exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts,
so the foregoing limitations and exclusions may not apply. This limited
warranty provides specific legal rights and the product owner may also have
other rights which vary from state to state.
Trademarks
Copyright 1999 D-Link Corporation. Contents subject to change without
prior notice. D-Link is a registered trademark of D-Link
Corporation/D-Link Systems, Inc. All other trademarks belong to their
respective proprietors.
Copyright Statement
No part of this publication may be reproduced in any form or by any means
or used to make any derivative such as translation, transformation, or
adaptation without permission from D-Link Corporation/D-Link Systems
Inc., as stipulated by the United States Copyright Act of 1976.
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CE Mark Warning
This is a Class B product. In a domestic environment, this product may
cause radio interference, in which case the user may be required to take
adequate measures
Warnung!
Dies ist in Produkt der Klasse B. Im Wohnbereich kann dieses Produkt
Funkstoerungen verursachen. In diesem Fall kann vom Benutzer verlangt
werden, angemessene Massnahmen zu ergreifen.
Advertencia de Marca de la CE
Este es un producto de Clase B. En un entorno doméstico, puede causar
interferencias de radio, en cuyo case, puede requerirse al usuario para que
adopte las medidas adecuadas.
Attention!
Ceci est un produit de classe B. Dans un environnement domestique, ce
produit pourrait causer des interférences radio, auquel cas l`utilisateur
devrait prendre les mesures adéquates.
Attenzione!
Il presente prodotto appartiene alla classe B. Se utilizzato in ambiente
domestico il prodotto può causare interferenze radio, nel cui caso è
possibile che l`utente debba assumere provvedimenti adeguati.
FCC Warning
This equipment has been tested and found to comply with the limits for a
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Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
-Consult the dealer or an experienced radio/ TV technician for help.
VCCI Warning
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Register by mail or online at http://www.dlink.com/sales/reg/
Registration Card
Print, type or use block letters.
Your name: Mr./Ms
_____________________________________________________________________________
Organization: ________________________________________________
Dept. ____________________________
Your title at organization:
________________________________________________________________________
Telephone:
_______________________________________ Fax:________________________________________
Organization's full address:
______________________________________________________________________
____________________________________________________________________________________________
Country:
_____________________________________________________________________________________
Date of purchase (Month/Day/Year):
_______________________________________________________________
Product Model
Product Serial No.
* Product installed in type of
computer (e.g., Compaq 486)
* Product installed in
computer serial No.
(* Applies to adapters only)
Product was purchased from:
Reseller's name:
______________________________________________________________________________
Telephone:
_______________________________________ Fax:________________________________________
Reseller's full address:
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
Answers to the following questions help us to support your product:
1. Where and how will the product primarily be used?
oHome oOffice oTravel oCompany Business oHome Business oPersonal Use
2. How many employees work at installation site?
o1 employee o2-9 o10-49 o50-99 o100-499 o500-999 o1000 or more
3. What network protocol(s) does your organization use?
oXNS/IPX oTCP/IP oDECnet oOthers_____________________________
4. What network operating system(s) does your organization use?
oD-Link LANsmart oNovell NetWare oNetWare Lite oSCO Unix/Xenix oPC NFS o3Com 3+Open
oBanyan Vines oDECnet Pathwork oWindows NT oWindows NTAS oWindows '95
oOthers__________________________________________
5. What network management program does your organization use?
oD-View oHP OpenView/Windows oHP OpenView/Unix oSunNet Manager oNovell NMS
oNetView 6000 oOthers________________________________________
6. What network medium/media does your organization use ?
oFiber-optics oThick coax Ethernet oThin coax Ethernet o10BASE-T UTP/STP
o100BASE-TX o100BASE-T4 o100VGAnyLAN oOthers_________________
7. What applications are used on your network?
oDesktop publishing oSpreadsheet oWord processing oCAD/CAM
oDatabase management oAccounting oOthers_____________________
8. What category best describes your company?
oAerospace oEngineering oEducation oFinance oHospital oLegal oInsurance/Real Estate oManufacturing
oRetail/Chainstore/Wholesale oGovernment oTransportation/Utilities/Communication oVAR
oSystem house/company oOther________________________________
9. Would you recommend your D-Link product to a friend?
oYes oNo oDon't know yet
10.Your comments regarding this product?
__________________________________________________________________________________________
__________________________________________________________________________________________
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