USING
CUSTOMIZING
TROUBLESHOOTING
User’s Manual
CONTENTS
INDEX
®
Wacom Volito® 2 User’s Manual for Windows®
English version 1.0, January 11, 2005
Copyright © WACOM Company, Limited, 2005
All rights reserved. No part of this manual may be reproduced except for your express personal use. Wacom reserves the right
to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and
accurate information in this manual. However, Wacom reserves the right to change any specifications and product
configurations at its discretion, without prior notice and without obligation to include such changes in this manual.
Volito and Wacom are registered trademarks of WACOM Company, Limited.
Adobe, Acrobat, Reader, and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. Any additional company and product names mentioned in this
documentation may be trademarked and/or registered as trademarks. Mention of third-party products is for information
purposes only and constitutes neither an endorsement nor a recommendation. Wacom assumes no responsibility with regard
to the performance or use of these products.
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CONTENTS
About the manual
Navigating the manual
Getting started
4
5
6
WORKING WITH VOLITO2
Volito2 tablet and pen features
Setting up your work area
Using the pen
Holding the pen
Pointing
Clicking
Dragging
Using the side switches
Drawing with pressure-sensitivity
Eye-hand coordination exercise
Working with the tablet
7
8
9
10
11
12
14
15
16
17
18
19
CUSTOMIZING
Opening the control panel
Control panel overview
Customizing the pen
Adjusting tip feel
Adjusting double-click
Customizing the side switches
Button functions
Tablet tracking
Portion of screen
Portion of tablet
Setting mouse speed
20
20
21
21
22
23
24
25
29
32
33
34
TROUBLESHOOTING
Testing your tablet
Troubleshooting tables
General problems
Windows-specific problems
Technical support options
Obtaining driver downloads
35
36
37
37
40
42
43
APPENDICES
Caring for your tablet and tool(s)
Uninstalling the software
Product specifications
Tablet (model CTF-420/G)
Pen (model FP-410-0G)
Product information
Ordering parts and accessories
Radio and television interference
FCC notice
CE declaration
License and Warranty
(Europe, Africa and Middle East)
Software License Agreement
Entitlement to Use the Software
Limited Warranty
44
44
45
46
46
46
47
47
48
48
49
GLOSSARY
53
INDEX
54
50
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51
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About the manual
This interactive User’s Manual provides quick access to information about Volito2. Just click on a navigation button
or highlighted word to move through the document.
• In the contents you can go directly to a topic by clicking on it.
• Working with Volito2 is the learning chapter, and introduces you to the many capabilities of your tablet and pen.
It includes a description of the features and functions of your Volito2 tablet and pen, and includes exercises for
new users. If you are not familiar with a pen tablet, this chapter gives you the basics.
• Customizing describes how you can change the pen settings for the way you like to work.
• Want to test your tablet? Need troubleshooting guidelines? Troubleshooting is where you will find the answers
to most common questions.
• The appendices include tips on caring for your tablet and pen, a how-to on uninstalling the tablet software, your
license and warranty, and more.
Note: This manual does not contain information on installing your tablet. Please refer to your product Quick Start
Guide and to the automated software installer (located on the Wacom Tablet CD) for details on installing your
Wacom tablet.
If you are new to electronic documentation, be sure to read navigating the manual.
Here are some other points to keep in mind:
• SMALL CAPITAL LETTERS are used to identify the names of keyboard keys, dialog boxes, and control panel
options.
• Remember that you can always use the Adobe Reader zoom-in tool to increase the size of the manual on your
display screen.
• The following kinds of information are not included with this product: information about your specific computer
hardware or operating system, or information about your application software. Your best source for this
information is the set of manuals and disks that came with your hardware, operating system, or application.
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Navigating the manual
Use the navigation controls to move through the manual:
Go to front page.
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Go to table of contents.
Go to index.
Go back to previous view.
Page back, or page forward.
HEADING TEXT
topic
Go to beginning of section.
Go to topic.
Topic continued.
Adobe Reader provides you with additional tools for using and printing the manual. Refer to the Adobe Reader help
for more information.
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Getting started
Step 1 – Insert the Volito2 driver CD into your computer’s CD-ROM drive. The software installer menu should
automatically display. If the menu does not display, double-click on the I NSTALL icon (located on the CD).
Step 2 – Click on the INSTALL TABLET button and follow the prompts to connect your tablet hardware and install the
driver software.
Notes for Windows 98: You will occasionally be asked to insert the Windows 98 CD. If this happens, click on OK
and enter the path for the Windows CAB files (for example d:\win98). If Windows 98 was already pre-installed when
you bought your computer, load the Windows 98 CAB files from the hard disk or from the system recovery CD.
Notes for Windows 2000 / XP: The Volito2 driver is fully compatible to Windows 2000 and XP. Warning messages
referring to this can be ignored.
Step 3 – Go through the basic training TUTORIAL to familiarise yourself with the features and use of the Volito2 pen
tablet.
After installing the Volito2 pen tablet, you can refer to the online User’s Manual for detailed information on using and
customising the pen tablet. To open the control panel and view the manual:
Click on the Windows START button and select PROGRAMS (Windows XP: ALL PROGRAMS). Select the program group
TABLET to open the Tablet control panel or User’s Manual.
If you have trouble installing Volito2...
Refer to the Readme file or to the Troubleshooting section in the online User’s Manual (located on the Wacom Pen
Tablet CD). You can also visit our Web site at http://www.wacom-europe.com or contact Technical Support.
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WORKING WITH VOLITO2
This section introduces you to the Volito2 tablet and pen. Volito2 consists of two basic elements: a tablet that serves
as your work area, and the pen you use on the tablet.
The quickest way to learn about Volito2 is to become familiar with its appearance and features. If you are new to
using a pen tablet and tablet input tools, read the following sections to learn about your Volito2 pen and how to use
it with the tablet.
Volito2 tablet and pen features
Setting up your work area
Using the pen
Working with the tablet
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Volito2 tablet and pen features
Cable
Pen rest
Status LED
Active area
Side switches
Pen tip
Pen. Your Volito2 pen is cordless,
battery-free, and ergonomically
designed. The pen is a pressuresensitive freehand tool for image
editing and creating natural-looking
pen and brush strokes.
Note: To learn more about your tablet, see working with the tablet.
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Setting up your work area
To minimize fatigue, organize your work area so you can work comfortably. Position your tablet, pen, and keyboard
so they are easily accessible without unnecessary reaching. Your monitor should be positioned so you can view it
comfortably with a minimum of eyestrain. For best results, orient the tablet so the screen cursor follows the same
direction as your hand movements on the tablet.
Here are some other points to keep in mind:
• Take short breaks between tasks to
stretch and relax your muscles.
• Use a gentle grip when working with your
pen.
• Alternate tasks throughout the day.
• Maintain a good posture at all times.
Minimize awkward postures and repetitive
movements that cause discomfort.
• Change your position if you feel any
discomfort due to your work position.
Note: Wacom makes no representation, promise or guarantee that Wacom products will cure or prevent, in whole or
in part, mouse-induced repetitive stress symptoms, injuries or conditions. Individual results may vary. Always
obtain competent medical advice to determine the most appropriate treatment for your specific situation.
See working with the tablet for more information.
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Using the pen
Your Volito2 pen is cordless, battery-free, and pressure sensitive. There are four basic techniques for using the pen:
pointing, clicking, double-clicking, and dragging. With a bit of practice, using the pen will become second nature to
you. If you are unfamiliar with using a pen, try the exercises on the following pages.
Holding the pen
Pointing
Clicking
Dragging
Using the side switches
Drawing with pressure-sensitivity
Eye-hand coordination exercise
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Holding the pen
Hold the Volito2 pen like you would a pencil. Make sure the side switches are in a convenient location where you
can press them with your thumb or index finger, but not accidently press them while drawing. You can tilt the pen in
any way that feels most comfortable for drawing.
Position for drawing
Important: When the Volito2 pen is not in use, place it in the pen rest or lay it flat on your desk.
To maintain the sensitivity of your pen tip, do not store the pen in a container where it will rest on its tip.
Leaving the Volito2 pen on the tablet may interfere with screen cursor positioning when using other pointing
devices.
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Pointing
The Volito2 pen positions the pointer (or cursor) on your screen. You can position the screen cursor two different
ways, like a pen (PEN MODE) or like a mouse (MOUSE MODE).
• In PEN MODE, the tablet’s active area is a mapped representation of your computer screen where every point on
the active area corresponds to exactly one point on the display screen; wherever you place the pen on the
tablet, the screen cursor will jump to the corresponding point on the screen. This is the default setting for the
pen.
•
In MOUSE MODE, you move the cursor with a “pick up and slide” action similar to using a traditional mouse.
Try moving the screen cursor by lifting the pen and placing
it in a new location on the tablet. The cursor instantly
jumps to the new location.
Hints:
• If you are used to working with a mouse and find that
using a pen is somewhat difficult, try the eye-hand
coordination exercise.
• Pointing is easier when you orient the tablet so the
screen cursor follows the same direction as your
hand movements on the tablet.
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When positioning the screen cursor and operating a side
switch, the pen tip needs to be within 5 mm (0.20 inch) of
the tablet surface. You do not need to touch the tablet with
the pen tip in order to move the screen cursor or use a side
switch.
5 mm (0.20 inch)
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Clicking
You typically click to highlight or select something on the screen, and double-click to open it.
Clicking. To click, tap the pen tip once on the tablet, or press the pen tip on the tablet with enough force to register
a click. (If CLICK SOUND is selected in the Pen Tablet control panel and your computer speakers are on, then you will
hear a “click” sound when the pen tip is pressed hard enough to generate a mouse click. Adjust your speaker
volume as necessary.) Try clicking on a folder icon by moving the screen cursor over the icon and pressing down on
the pen tip. The icon should highlight when you press.
Double Clicking. To double-click, quickly tap the tablet twice in the same place with the pen tip. This is like clicking
twice with a mouse button. Try double-clicking on a folder icon to open it.
Hints:
• Press the upper side switch to double-click. This is
easier than tapping twice with the pen tip, and is the
preferred method of double-clicking with a pen.
• You can make navigating with the pen easier by
configuring Windows to select when the pen is over an
icon and to launch the icon with a single click. To turn on
this feature:
Windows XP, 2000, or Me: Open a folder, select the
TOOLS pull-down menu, and FOLDER OPTIONS....
From the GENERAL tab select the option SINGLE-CLICK TO
OPEN AN ITEM (POINT TO SELECT).
Windows 98SE: Open a folder, select the VIEW pull-down
menu, and FOLDER OPTIONS.... From the GENERAL tab
select the WEB STYLE option.
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Dragging
Dragging is used to select and move objects on the screen. To drag, first point to an object. Then press the pen tip
to the tablet and slide it across the tablet surface. The selected object will move across the screen. To select text,
move the screen cursor to the beginning of a text line, then drag the pen across the tablet until the text is
highlighted.
First, try moving an icon on the screen. Then, within a
document, select some text by pressing and dragging the
pen tip across the text.
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Using the side switches
The Volito2 pen is equipped with two programmable side switches. You can use either side switch whenever the
pen tip is within 5 mm (0.20 inch) of the tablet’s active area. You do not have to touch the pen tip to the tablet in
order to use a side switch.
By default, the upper switch is set to DOUBLE CLICK.
The lower switch is set to RIGHT CLICK by default.
Hints:
• Use the upper side switch to DOUBLE CLICK automatically when pressed. This is
easier than tapping twice with the pen tip.
• Use RIGHT CLICK to bring up application-specific or icon-specific menus.
To assign a new switch function, refer to customizing the side switches.
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Drawing with pressure-sensitivity
The Volito2 pen responds to the nuance and inflection of your hand movements, enabling you to create naturallooking pen and brush strokes. Many graphics applications have drawing tools that respond to the pressure you
place on the pen. For example, in some drawing programs sliders are used to vary brush characteristics (width,
color, and opacity). These characteristics can be controlled much better by the pen’s pressure-sensitivity. You can
vary line width, blend colors, and change opacity with the pressure you exert upon the pen.
To draw with pressure-sensitivity, first select a
pressure-sensitive tool from your application’s tool
palette. Then draw along the surface of the tablet
while applying various amounts of pressure
downward on the tip of the pen. Press hard for thick
lines or dense color. Press gently for thin lines or
softer color. To adjust the tip feel, see adjusting tip
feel.
Visit our web site for a list of graphics applications that support pressure. See product information.
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Eye-hand coordination exercise
If you use a mouse, you may remember how long it took to get used to positioning the screen cursor.
Your Volito2 pen, likewise, will take a bit of practice to master the technique of positioning the screen cursor in
PEN MODE. This may seem difficult at first, but it is more natural and faster than in M OUSE MODE.
This exercise is designed to retrain your eye-hand coordination for using the pen:
1. Open any graphics application. Use the line tool to draw a rectangular grid with line spacings of about
20-25 mm (3/4 to 1 inch). You can use your traditional mouse to do this.
2. Choose a free-hand tool in your application and use the pen to draw a dot at each grid intersection.
3. Draw an X at each grid intersection.
4. Now draw a circle around each intersection. Your screen should look like this:
5. Clear your screen and make a simple drawing of your own. The more you use your pen, the easier drawing and
navigation will become.
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Working with the tablet
The middle area of the Volito2 tablet is the working, or active, area for the pen. Work with the pen on the active area
of the tablet just as if you were using a ball point pen on a piece of paper. Think of the tablet’s active area as a
mapped representation of your computer screen. Wherever you place your pen on the tablet’s active area, the
screen cursor will jump to the corresponding point on the screen. For example, when you position your pen tip in
the upper right corner of the tablet, the cursor appears in the upper right corner of your screen. This is called
“absolute positioning”.
Your tablet comes with an integrated pen rest.
When you are not using the pen, set it in the pen rest or
lay it flat on your desk. Leaving the pen on the tablet
may interfere with screen cursor positioning when using
other pointing devices.
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CUSTOMIZING
After you master the basics of using the tablet, you may want to customize the way your pen works. This chapter
describes how to use the Pen Tablet control panel to adjust your tool settings.
Opening the control panel
Control panel overview
Customizing the pen
Tablet tracking
Opening the control panel
Using the Volito2 pen, you can open the Pen Tablet control panel three different ways:
• Double-click on the Volito2 tablet icon located on the system taskbar.
You can also right-click on the icon to open a menu containing the following options: V OLITO2 PROPERTIES
(opens the control panel), USER’S MANUAL (displays the User’s Manual), and TUTORIAL (launches the interactive
tutorial).
• Click on the Windows START button and choose ALL PROGRAMS. (For versions other than Windows XP, choose
the PROGRAMS group.) Then select PEN TABLET and choose the PEN TABLET option.
• Double-click on the VOLITO2 desktop shortcut that was created when you installed the tablet software.
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Control panel overview
Use the Pen Tablet control panel to customize your tool settings – experiment with different settings to find what
works best for you. When you change a setting, your changes take effect immediately. To return to the factory
settings, just click DEFAULT. Tool Tips are available for most control panel items. Simply position the screen cursor
over an item and let it rest there; in a few moments the Tool Tip will pop up.
Customizing the pen
When checked, an audible “click” sound will be heard whenever a
pen click occurs and your computer speakers are turned on.
Closes the control panel.
Selects the side switch
button functions.
TRACKING enables you to
choose pen- or mouse-like
movement.
Moves the screen cursor to
correspond with the
position of the pen on the
tablet.
Moves the screen cursor
like a mouse.
Customizes the amount of
pressure needed to click or
draw with the pen.
Adjusts the size of the
double-click area.
Returns the PEN tab
settings to their factory
defaults.
Displays information about
the control panel and driver.
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Launches an interactive
tutorial program.
Displays this User’s Manual.
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Adjusting tip feel
The TIP FEEL slider adjusts the sensitivity of the pen tip. To create broad brush strokes or to click with a light touch,
use a soft tip setting. For maximum control while drawing thin lines, use a firm tip setting.
Customizes the amount of
pressure needed to click or
draw with the pen. Drag
the slider to a softer or
firmer setting.
When checked, an
audible “click” sound will
be heard whenever a
pen click occurs and
your computer speakers
are on.
Hints:
• Use a soft TIP FEEL setting for a wider range of pressure values with most
pressure-sensitive applications.
• In some applications, a soft pressure setting can make the pen overreact –
any small press on the pen is magnified on the screen. If you experience this,
try a firmer TIP FEEL setting.
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Adjusting double-click
Double-clicking with the pen tip can be made easier by expanding the tap area that accepts a double-click (the
double-click distance), or by setting the pen’s side switch to automatically double-click when pressed. A large
double-click distance may cause a delay at the beginning of your brushstrokes in some drawing applications. If you
notice such effects, try setting a smaller double-click distance and using the side switch to double-click.
Adjusts the size of the double-click area
and the double-click speed. A larger
setting makes double-clicking easier.
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Customizing the side switches
You can set the side switches on the pen to simulate a variety of mouse functions. Just select an option from the
pull-down menu. Your changes take effect immediately.
Select the button functions to perform when
pressing a side switch.
When you bring the pen tip within 5 mm
(0.20 inch) of the tablet surface without
touching the tablet and press the side
switch, the selected function will occur.
Hint: To make double-clicking easier, the
upper side switch is set to DOUBLE CLICK
automatically when pressed.
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Button functions
The pen side switches have pull-down menus that allow you to choose the function that will be performed when a
button is pressed. The following list describes all available functions.
• CLICK. Default setting for the pen tip. This option simulates a primary mouse button click.
• DOUBLE CLICK. Default setting for the upper side switch. Simulates a mouse button double-click.
For easier double-clicking, use this function instead of tapping twice with your pen.
• MIDDLE-CLICK. Simulates a middle mouse button click.
• RIGHT CLICK. Default setting for the lower side switch. Simulates a right mouse button click, which displays a
context menu.
• CLICK LOCK. Simulates holding down the primary mouse button. Press the tool button once to initiate click lock.
Press the button again to release click lock. Click lock is useful for dragging objects or selecting blocks of text.
• 4TH CLICK (FORWARD). Simulates a 4th mouse button click, which typically issues the F ORWARD command in
browser applications.
• 5th Click (Back). Simulates a 5th mouse button click, which typically issues the B ACK command in browser
applications.
• DEFAULT. Returns a button to its default setting.
• DISABLED. Disables the button function.
• ERASE. Sets the button so that, when pressed, the pen tip simulates an eraser in applications that support the
ERASE function. To erase, press in and hold the pen side switch as you use the pen tip to erase in a supporting
graphics application. In supporting office applications, press in and hold the pen side switch as you select text;
when you lift the pen tip from the tablet the text will be erased.
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•
KEYSTROKES.... Enables you to simulate keystrokes. Selecting this options displays the D EFINE KEYSTROKE
dialog box where you can enter a keystroke or keystroke sequence to play back.
You can manually enter a keystroke or keystroke
combination in the KEYS entry box. Keystroke
combinations can include letters, numbers, function keys
(such as F3) and modifier keys (such as SHIFT, ALT, or
CTRL).
You can also select special keystrokes or keystroke
combinations from the ADD SPECIAL drop-down menu.
When you make a selection it is added to the KEYS entry
box.
After defining a keystroke or keystroke sequence, click
OK.
Important: Because the ENTER key can be
selected as a defined keystroke, it cannot be used
to select OK. You must use your Volito2 pen to
click on the OK button.
Clears the keystroke entry box.
Deletes only the last entry in the keystroke entry box.
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•
MODIFIER.... Enables you to simulate modifier key(s) (such as SHIFT, ALT, or CTRL). Many applications use
modifier keys to constrain the size or placement of objects. Selecting this option displays the D EFINE MODIFIER
dialog box where you can assign one or more modifier key functions. After choosing the modifier function(s),
click OK.
In addition to choosing one or
more modifier key options, you can
select the CLICK box if you want a
mouse click to occur whenever you
press the tool button.
•
•
PRESSURE HOLD. Locks the pressure at the current pressure level until the button is released. For example, you
can paint with pressure-sensitivity until you reach the brush size that you like. You can then press the button
and continue painting with the same size brush until the button is released.
MODE TOGGLE.... Toggles between PEN MODE and MOUSE MODE. When first setting a tool button to MODE
TOGGLE..., the MOUSE MODE dialog box is displayed where you can adjust the acceleration and speed.
See setting mouse speed for details.
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•
OPEN/RUN.... Opens a dialog box where you can select a specific application, file, or script to launch.
Click BROWSE... to locate an application, file, or
script to launch. The selection you make appears
in the APPLICATION TO RUN box.
Click OK to accept the selection. The dialog box
will close and the Open/RUN... option you have
selected will be assigned as your tool button option.
The next time you press the tool button, the defined
application, file, or script will launch.
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Tablet tracking
The tablet TRACKING options enable you to determine the relationship between pen movement on the tablet surface
and cursor movement on the monitor screen. By default the entire active area of the tablet maps to the entire
monitor. If more than one monitor is in use the tablet will map to all monitors. See mapping to multiple monitors.
The TRACKING mode you select controls how the
screen cursor moves:
• Select PEN MODE to set the cursor so that its
movement corresponds with the position of your
Volito2 pen on the tablet – wherever you place
your pen on the tablet, the cursor will jump to a
corresponding point on the screen. This is known
as absolute positioning. Click DETAILS... to
customize the tablet mapping.
• Select MOUSE MODE to move the screen cursor
with a “pick up and slide” motion similar to using a
traditional mouse. Click DETAILS... for setting
mouse speed.
By default, the pen is set to PEN MODE for drawing.
Note: If you frequently switch between PEN MODE and MOUSE MODE, you can assign
the MODE TOGGLE... function to one of your tool buttons.
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When you click on the PEN MODE DETAILS... button, the PEN MODE DETAILS dialog box is displayed.
Use the SCREEN AREA options to select a screen area for tablet
to screen mapping.
• ALL SCREENS. The entire monitor(s) area is mapped; this is
the default setting. See mapping to multiple monitors for
more information.
• MONITOR. The entire area of a single monitor that you
choose is mapped.
• PORTION. A portion of the desktop area is mapped.
Click SET... to open a dialog box where you can set the
portion of screen area.
Mapping to multiple monitors
If your computer has more than one monitor, Volito2 will map to
your monitors based upon how they are configured in the
DISPLAY PROPERTIES control panel. If ALL SCREENS is selected
and you are in extended monitor mode, the tablet will map to all
monitors as if they were one large display. If the monitors are in
mirror mode, the tablet will map to the entire space on each
monitor and the screen cursor will be displayed on each
monitor simultaneously.
Please refer to your hardware and operating system
documentation for details on configuring your computer and
operating system for use with multiple monitors.
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Returns settings to
their factory defaults.
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Use the TABLET AREA options to select a tablet area for
tablet to screen mapping.
• FULL. The entire active area of the tablet is mapped.
This is the default setting.
• PORTION. A portion of the tablet area is mapped.
Click SET... to open a dialog box where you can set
the portion of tablet area.
FORCE PROPORTIONS. Check or uncheck the box to select
a tablet to screen mapping relationship.
• When unchecked, the correct scale or proportions are
not maintained. The selected tablet area is mapped to
the selected display area. A traced image may appear
stretched, and may be smaller or larger than the
original image. This is the default setting.
• When checked, the correct vertical and horizontal
proportions are maintained between the tablet and
display. A traced image appears proportionally correct
on your display, but may be smaller or larger than the
original image. Depending on your settings, some
portions of the tablet active area may no longer be
usable when this option is selected.
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Portion of screen
The PORTION OF SCREEN dialog box enables you to define which portion of the display screen your tablet will map to.
After defining a portion of the screen, you may need to use a different input device to access other portions of the
screen area.
Drag corners of the foreground graphic to select the screen area.
The background graphic represents the entire screen area.
Move the screen cursor to select the screen area. Select the CLICK
TO DEFINE SCREEN AREA button.
As you define PORTION OF SCREEN, follow any MESSAGE prompts to
set the portion of your display screen that will be used for mapping.
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Portion of tablet
The PORTION OF TABLET dialog box enables you to select a portion of the tablet’s active area for tablet to display
mapping.
Drag corners of the foreground graphic to select the tablet area that
will be mapped to your selected screen area. The background
graphic represents the tablet.
Use your pen on the tablet to select the tablet area. Select the CLICK
TO DEFINE TABLET AREA button.
As you define PORTION OF TABLET, follow any MESSAGE prompts to
set the portion of your tablet that will be used for mapping.
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Setting mouse speed
To change the screen cursor acceleration and speed when in M OUSE MODE, click on the MOUSE MODE DETAILS...
button (located on the PEN tab) to display a dialog box where you can make your adjustments.
Sets the screen
cursor tracking
speed when in
MOUSE MODE.
Sets the screen
cursor acceleration
when in MOUSE MODE.
Returns settings to
their factory defaults.
Note: The dialog box will also appear when you first set a tool button to M ODE TOGGLE....
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CUSTOMIZING
Page 34
TROUBLESHOOTING
Most of the time your tablet will work flawlessly. But if you are having trouble, Wacom recommends you do the
following:
1. If the Wacom tablet driver failed to load properly, first perform the recommended action in any error message
that may appear on your screen. If that does not solve the problem, refer to the troubleshooting procedures in
this chapter.
2. Look in the troubleshooting tables. Your problem may be described there and you can try the solution offered.
3. Open the Wacom tablet Read Me file for late-breaking information.
4. If you are having a compatibility conflict between Volito2 and a new hardware or software product, check if a
newer Wacom tablet software driver is available. See obtaining driver downloads for information on
downloading an updated software driver. Wacom periodically updates the software driver to maintain
compatibility with new products.
5. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.
6. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for
Technical Support. See the Read Me file for information on where to obtain support for your region.
Testing your tablet
Troubleshooting tables
Technical support options
Obtaining driver downloads
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Testing your tablet
Make sure your computer is turned on, the operating system has finished loading, and the tablet is properly
connected to an active USB port. Then try the following tests:
1. Check the tablet. The tablet’s orange status LED will light whenever the tablet is properly connected and your
computer has registered it as a USB device. If the LED is on, continue with step 2.
If the status LED does not glow then the computer is on and the system has fully loaded, then:
• Make sure the tablet USB cable is securely connected to an active USB port on your computer.
• If you are connecting the tablet to a USB hub (or hub device such as a keyboard with USB ports), be sure
the USB hub is properly connected to your computer and is active.
• Connect the tablet into a different USB port or try connecting to the USB port on another computer.
If the tablet’s status LED does not illuminate after your computer is on and has finished booting up, your USB
port may be disabled. It may be necessary to check your system BIOS setting to verify that you have connected
the tablet to an active USB port.
2. Check the pen.
• Move your pen across the active area of the tablet; the screen cursor should move in the corresponding
direction on your monitor or display screen.
• Press the pen tip against the tablet surface. The status LED on the tablet should turn from orange to green.
• Next, without applying pressure to the pen tip, hold the pen tip within 5 mm (0.20 inch) of the tablet surface
and press the upper side switch. The status LED should again change from orange to green.
• Then, without applying pressure to the pen tip and while holding the pen tip within 5 mm (0.20 inch) of the
tablet surface, press the lower side switch. The status LED should change from orange to green.
If these tests fail, you may have a defective pen or tablet. See technical support options.
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TROUBLESHOOTING
Page 36
Troubleshooting tables
If you encounter problems with your Volito2 pen or tablet, refer to the following tables. Your problem may be
described here, and you can try the solution offered. Be sure you refer to the Read Me file for the latest information
updates.
For more information, visit Wacom’s web site at http://www.wacom-europe.com and follow the links to the FAQs.
General problems
Windows-specific problems
General problems
The computer does not have an
available USB port.
The tablet status LED is off.
The pen works only in MOUSE
MODE, and does not draw with
pressure-sensitivity.
Clicking is difficult.
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Check if there is an available USB port on a USB hub device. If none are
available you will need to add a USB hub.
Verify that your tablet’s USB cable is properly connected to an active USB
port. If you are connecting to a USB hub device, make sure the hub is
connected to an active USB port and that the hub is active.
The tablet driver software was not installed or did not load properly.
Make sure the tablet driver software is installed and functioning. Insert the
Tablet CD into your computer and install the driver software for the tablet.
Some applications, including Photoshop 7.0 and greater, require that you
turn on the pressure capabilities before the pen will respond as a pressuresensitive tool.
Set the TIP FEEL slider to a softer setting.
Select the CLICK SOUND option (the check box should be checked) so that
you can hear when the pen registers a mouse click. Note that your
computer speakers must be turned on and the volume audible before you
can hear CLICK SOUND.
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Double-clicking is difficult.
The pen selects everything, will
not stop drawing.
You notice a delay at the
beginning of pen strokes.
You have to press hard with the
pen when clicking or drawing.
The pen tip does not function.
The side switch does not work.
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Be sure you are quickly tapping the tablet twice in the same place on the
tablet’s active area.
Using a side switch to double-click is recommended (review the techniques
in clicking). See also customizing the side switches.
Try increasing the DOUBLE-CLICK DISTANCE (see adjusting double-click).
Try using a lighter TIP FEEL (see adjusting tip feel).
Try setting your system to launch programs with a single click
(see clicking).
Open the Pen Tablet control panel. Move the TIP FEEL slider toward FIRM.
In the Pen Tablet control panel, try decreasing the DOUBLE-CLICK DISTANCE
(see adjusting double-click).
Open the Pen Tablet control panel. Move the TIP FEEL slider toward SOFT.
Make sure the status LED changes from orange to green when the tip is
pressed to the tablet surface. If it does not, you may have defective
hardware (see testing your tablet).
Be sure you press the side switch when the pen tip is within 5 mm
(0.20 inch) of the tablet’s active area – do this without pressing down on the
pen tip.
From the Pen Tablet control panel, verify that the side switch in question is
set to the function you are expecting to occur.
Make sure the tablet status LED changes from orange to green when you
press the side switch. If it does not, you may have defective hardware (see
testing your tablet).
TROUBLESHOOTING
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The screen cursor jumps back.
Cannot move the cursor where
you want to on the screen, or the
line you are drawing does not line
up with the location of the pointer
in paint applications.
The computer does not go to
sleep.
The pen tip is worn off and you
can no longer draw with the pen.
When using the tablet the screen
cursor is very erratic or jumps
around.
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Do not place the pen on the tablet when it is not in use, or when you are
using another pointing device. Leaving your tool on the tablet may interfere
with screen cursor positioning when using other input devices.
Open the Pen Tablet control panel. Verify that PEN MODE is selected. If this
does not work, click on the DEFAULT button to reestablish the default tablet to
screen mapping.
If you are still having difficulty, delete the tablet preferences as follows: Do a
Search or Find for the TABLET.DAT file and delete it. The file should be in
your Windows\System or Windows\System32 folder. Then restart your
computer. When the tablet driver loads, it will create a new preferences file
with the factory default settings.
When you are not using the pen, remove it from the tablet surface or the
tablet will continue to send data, keeping the computer awake.
You will need to purchase a new pen. To order a new pen, see technical
support options for contact information.
On rare occasions the tablet may receive interfering radio frequencies from
a computer monitor or nearby AM radio station. If you notice interference
from a monitor, try moving the tablet at least 6 inches away from the monitor,
or change the monitor refresh rate or monitor resolution.
TROUBLESHOOTING
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Windows-specific problems
Windows 98 or Me. Your pen
does not function inside a full
screen DOS window.
After pressing CTRL+ALT+DEL,
the screen cursor cannot be
controlled with your pen.
Windows 98 or Me.
When working with multiple
monitors, the screen cursor
positioning is incorrect after
moving into the unmapped area
of the virtual desktop.
After changing right- and lefthanded settings in the
computer’s mouse control panel,
the pen tip no longer functions
properly.
Windows XP. After installing the
tablet on a system with multiple
users, the tablet only works on
the primary user desktop.
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You must use a traditional mouse when working in a full screen DOS window.
When the CLOSE PROGRAM dialog box (Windows 98 or Me) is active, the
tablet will not work. Use your mouse or keyboard to continue. When this
dialog box is closed, you can again use your Volito2 pen to control the screen
cursor.
On a multiple monitor system, the tablet is mapped to the virtual desktop (a
rectangular area covering all monitors).
If your video display areas do not form a rectangle because they are
different sizes or they are not evenly aligned, the screen cursor positioning
will be incorrect after moving into the unmapped area of the virtual desktop.
To reestablish the correct screen cursor position, lift your Volito2 pen away
from the tablet surface and then return it to within 5 mm (0.20 inch) of the
tablet surface over an area of the tablet that is mapped to a display area.
Restart Windows for your Wacom pen settings to be correctly recognized.
Reboot the system after installing the tablet on a system with
multiple users.
TROUBLESHOOTING
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Windows 98. The tablet does
not install properly.
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Save your work and close all open applications before installing your tablet.
Plug the USB tablet cable into a USB port. The tablet will automatically
register as a USB device and the LED will light.
The ADD NEW HARDWARE WIZARD will display. Follow the prompts, selecting
the default options. If prompted to install drivers for the USB Human
Interface Device, insert the Windows 98 CD, click OK, and enter the location
of the Windows CAB files (e.g., D:\WIN98).
Note: The files may be located on your hard disk in the
C:\WINDOWS\OPTIONS\CABS folder.
After the ADD NEW HARDWARE WIZARD has finished, eject the Windows 98
CD, insert the Wacom Tablet CD, and select CONTINUE.
TROUBLESHOOTING
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Technical support options
If you have a problem with your Wacom tablet, first check the tablet installation guide to be sure the unit is installed
correctly. Then review the troubleshooting section within this manual; your problem may be described there and you
can try the solution(s) offered.
If you cannot find the answer in this manual, you may find updated information about your problem in the Read Me
file for your platform (located on the Wacom Tablet CD). You can also check the product FAQs (Frequently Asked
Questions) on the Wacom web site for your region.
If you cannot solve the problem and you think your Wacom tablet is not working properly, contact the Wacom
support staff for the area where your product was purchased. See the Wacom tablet Read Me file, located on the
Wacom Tablet CD, for contact information. If you have a modem you can download the latest software drivers from
the Wacom web site for your region. See obtaining driver downloads for your region.
When you call, you should be at your computer with the following information available:
• This manual.
• Tablet serial and model number. (Look on the bottom of the tablet.)
• Driver version number. (See the Wacom Tablet CD or the Pen Tablet control panel.)
• The make and model of your computer, and operating system version number.
• A list of peripheral devices attached to your computer.
• The software application and version you were using when the problem occurred.
• The exact wording of any error message that appeared on your screen.
• What happened and what you were doing when the problem occurred.
• How you tried to solve the problem.
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TROUBLESHOOTING
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Obtaining driver downloads
Wacom periodically updates the tablet software driver to maintain compatibility with new products, and
recommends that you regularly update the driver for best functionality. A new Wacom tablet software driver (when
available) can be downloaded from the Internet.
Europe, Middle East and Africa
Worldwide Web:
Anonymous FTP Site:
CONTENTS
INDEX
http://www.wacom-europe.com
ftp://ftp.wacom-europe.com/pub/
Software updates.
Software updates.
TROUBLESHOOTING
Page 43
APPENDICES
This section contains information and tips on caring for your tablet and pen, a how-to on uninstalling the tablet
software, your license and warranty, and more.
Caring for your tablet and tool(s)
Uninstalling the software
Product specifications
Product information
Ordering parts and accessories
Radio and television interference
License and Warranty (Europe, Africa and Middle East)
Caring for your tablet and tool(s)
Keep your Volito2 tool(s) and tablet surface clean. Dust and dirt particles can stick to your tool(s) and cause wear to
the tablet surface. Regular cleaning with a soft, damp cloth will help prolong the life of your tablet surface and
tool(s); you can also dampen the cloth using a very mild soap diluted with water. Do not use volatile liquids, such as
paint thinner or benzene, as they may damage the plastic case.
Keep your tablet and tool(s) in a clean, dry place and avoid extremes in temperature. Room temperature is best.
Also, your Volito2 tool(s) and tablet are not made to come apart. Twisting the pen case can break the pen.
Taking apart the product will void your warranty.
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Uninstalling the software
Follow the appropriate procedure below to remove the Wacom tablet and tablet software from your system.
Important: When you remove the Wacom tablet software from your system, your Wacom tablet will no
longer operate with full tablet functionality but will continue to function as a mouse device.
Windows XP: Click START. In the start menu, select CONTROL PANEL. Then select ADD OR REMOVE PROGRAMS.
In the ADD OR REMOVE PROGRAMS window, choose PEN TABLET DRIVER and click on the CHANGE OR REMOVE
PROGRAMS button. Follow the prompts to remove the tablet driver. When the tablet driver has been removed,
unplug the tablet from your computer.
Windows 98, Me, or 2000:
1. Click the Windows START button. Then choose SETTINGS and CONTROL PANEL.
2. In the CONTROL PANEL window, double-click on the ADD/REMOVE PROGRAMS icon. In the dialog box that
appears, choose the PEN TABLET option.
3. Click on the ADD/REMOVE... button and follow the prompts to remove the tablet driver. When the tablet driver has
been removed, unplug the tablet from your computer.
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APPENDICES
Page 45
Product specifications
Tablet (model CTF-420/G)
Active area (W x D)
Physical size (W x D x H)
Cable length
Weight
Power consumption
Coordinate resolution
Maximum report rate
Communication interface
Connector
Power requirements
Operating temperature
Storage temperature
Operating relative humidity
Storage relative humidity
Certification and compliance
127.6 x 92.8 mm (5.0 x 3.7 in) (model CTF-420/G)
200.6 x 205.2 x 12.9 mm (7.9 x 8.1 x 0.5 in) (model CTF-420/G)
1.5 m (4.9 ft) (model CTF-420/G)
340 g, approximately (model CTF-420/G)
0.2 watts (model CTF-420/G)
40 lpmm (1016 lpi)
100 points per second, approximately
USB
USB A
40 mA (max), 500µA (max) during suspend mode (model CTF-420/G)
5 to 40 degrees C (41 to 104 degrees F)
-10 to +60 degrees C (14 to 140 degrees F)
20% to 80% noncondensing
20% to 90% noncondensing
FCC Class B, CE, VCCI Class B, BSMI, C-Tick, MIC, SASO
Pen (model FP-410-0G)
Physical size (L x D)
Pressure levels
Pen tip travel
Weight
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148.0 x 12.5 mm (5.87 x 0.49 in) (model FP-410-0G)
512 levels
2 mm (0.08 in) or less (model FP-410-0G)
12 g (0.02 lb), approximately (model FP-410-0G)
APPENDICES
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Product information
To learn more about which software applications are currently tablet enhanced to support the pressure-sensitivity of
your Volito2 tablet and pen, visit the Wacom web site for your region:
Europe, Middle East and Africa
http://www.wacom-europe.com
Ordering parts and accessories
To purchase parts and accessories, refer to the tablet Read Me file and see who to call for your region.
You can also do the following:
To purchase parts and accessories in Europe, call +49 (0)180 500 03 75 or send an email to
parts@wacom-europe.com. If you have an Internet connection, visit www.wacom-europe.com/solutionstore.
You can also contact your local dealer, distributor, or Technical Support using the appropriate number for your
region.
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APPENDICES
Page 47
Radio and television interference
The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used
properly—that is, in strict accordance with applicable instructions—it may cause interference with radio and television
reception.
FCC notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.
You can determine whether the tablet is causing interference by disconnecting it from your computer. If the interference stops,
it was probably caused by the tablet.
If your tablet does cause interference to radio or television reception, you may be able to correct the interference by using one
or more of the following measures:
• Rotate the television or radio antenna until the interference stops.
• Move the tablet farther away from the television or radio.
• Plug the tablet and computer into an outlet that is on a different circuit from the television or radio.
If necessary, consult your Wacom dealer or an experienced radio/television technician for help.
Changes or modifications to this product not authorized by Wacom could void the FCC Certification and negate your authority
to operate the product.
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APPENDICES
Page 48
CE declaration
The Volito2 digitizing tablet, model CTF-420, has been tested and found to comply to the following harmonized European
Norms:
• EN 55024 (electromagnetic immunity)
• EN 55022 Class B (electromagnetic emissions)
Based on the results of these tests, Wacom declares that the above mentioned devices conform to Article 10.1 of the European
Council Directive 89/336/EEC, and their amendment Directive 93/68/EEC, and indicates this conformity by the CE-sign on each
device.
The device must be installed and operated always in strict accordance to the instructions given in this handbook. Any changes
or modifications to this product that were not specifically authorized will invalidate this declaration.
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APPENDICES
Page 49
License and Warranty
(Europe, Africa and Middle East)
Software License Agreement
Important Notice to Customers
This product contains copyrighted computer programs (“software”) which are the inalienable intellectual property of WACOM
Europe GmbH (“WACOM”). This software is both integrated within the product and also contained on the accompanying data
carrier. The purchase of this product from your dealer does not include WACOM's software and the associated rights of usage.
WACOM grants you, the user, the right to use the software solely in accordance with the conditions of this software license
agreement. By purchasing this product you agree to the terms of this license.
Entitlement to Use the Software
WACOM grants the customer a personal, non-exclusive license to use the software solely in combination with this product and
for the proper operation of this product. This license may be transferred only in connection with this product.
The use of this software includes solely the permanent or temporary, complete or partial copying of the software by means of
loading, displaying, executing, transmitting or saving for the purpose of executing the commands and data it contains or of
observing, examining or testing the functions of the software.
The customer may not license, lease or loan the software to a third party, nor allow a third party to access the software in any
other way. The customer may not without prior written authorization from WACOM copy, modify, transmit or edit the software,
apart from the actions of copying necessary to create a backup copy and for the purposes outlined in section 2 above.
The customer may not decompile the software; if the software contains interfaces to software which is not supplied by WACOM,
WACOM shall make the necessary information available to the customer upon request, provided that the customer can prove
his/her entitle-ment to use the software and that he/she agrees to pay the copying and postage costs.
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Page 50
Limited Warranty
WACOM warrants to you as the original end-user that the product hardware is free from defects in materials and workmanship
under normal use and service for a period of TWO (2) YEARS after the date of purchase, provided that they are unused at the
time of such purchase. WACOM further warrants to you the accompany-ing diskettes against defects in materials and
workmanship for a period of SIX (6) MONTHS after the date of purchase.
The Software is licensed and distributed “AS IS”. WACOM makes no warranties, expressed or implied, with respect to its
quality, performance, merchantability and fitness for a particular purpose (including related manuals and documentation).
WACOM cannot guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the applicable Warranty Period, you should return them
in the original packaging to the place of your original purchase, together with your name, address, telephone number, a
description of the problem and a copy of the original invoice. You are responsible for any loss or damage to the product
resulting from such transportation. WACOM's sole obligation and entire liability under this warranty shall be, at WACOM's
option, either the repair or the replacement of product or parts thereof that prove defective and that were returned within the
applicable Warranty Period.
WACOM shall have no responsibility to repair or replace the product if (a), in the opinion of WACOM, the failure of the product
has resulted from accident, abuse, misuse, negligence, misapplication, or unauthorized modification or repair, or (b) the product
has been handled or stored other than in accordance with WACOM's storage instructions, or (c) the failure is due to normal
wear and tear, or (d) you fail to fulfill your obligations as described above.
In case that any claim presented under warranty is found upon investigation to be either outside the duration or the scope of this
warranty, or in case that the product is found to be not defective, then the cost of such investigation and repair shall be borne by
you.
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of
the product, shall not be construed as an express warranty that the product will conform or comply with your requirements.
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APPENDICES
Page 51
Should any provision of this agreement be declared invalid, that provision shall be treated as separate from the agreement, and
the agreement shall remain in force without limitation in all other respects.
If this product is found to be defective, the purchaser may be entitled to institute legal proceedings against the seller on grounds
of liability for deficiency. The statutory rights indicated with regard to the seller are not limited in any way by this warranty.
Rather, this warranty affords the purchaser rights in addition to those indicated in the present text.
This limited warranty shall apply if the seller's corporate domicile is in the European Union or in Iceland, Norway, Jersey,
Switzerland, Russia, the Ukraine, Rumania, Bulgaria, Croatia, Serbia, Tunisia, Turkey, Syria, the Lebanon, Jordan, Israel,
Egypt, the United Arab Emirates, Iran or South Africa.
This Limited Warranty and Liability is governed by the laws of the Federal Republic of Germany.
Should you have any questions about this Agreement, or if you desire to contact WACOM for any reason, please contact in
writing:
WACOM Europe GmbH
Europark Fichtenhain A9
47807 Krefeld
GERMANY
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APPENDICES
Page 52
GLOSSARY
Active area. The drawing area of the tablet where your Volito2 pen is detected.
Click force. The amount of force you must apply to your pen tip for a click to occur.
Double-click distance. The maximum distance (in screen pixels) that the cursor can move between clicks and still
be accepted as a double-click. Increasing the double-click distance makes double-clicking easier, but may cause a
delay in brush strokes in some graphics applications.
Modifier. Modifier keys include SHIFT, ALT, and CTRL. You can customize your tool to simulate a modifier key.
Mouse Mode. A method for positioning the screen cursor. When you place the Volito2 pen on the tablet, you can
move the screen cursor with a “pick up and slide” motion similar to using a traditional mouse. This is known as
relative positioning. See also Pen Mode.
Pen Mode. A method of positioning the screen cursor. Wherever you place your Volito2 pen on the tablet, the
screen cursor will jump to the same corresponding point on the screen. This is known as absolute positioning, and
is the default setting for the pen. Absolute positioning (PEN MODE) allows you to position the screen cursor without
having to first find it and then slide it across the desktop. See also Mouse Mode.
Pixel. The smallest unit of measure on your monitor screen.
Pressure sensitive. A quality of the Volito2 pen tip that senses the amount of pressure being applied. This is used
to create natural-looking pen and brush strokes in applications that are pressure-sensitive.
Pressure-sensitive application. Any application that supports pressure-sensitive input.
Proximity. The height above the tablet’s active area where the Volito2 pen is detected.
Screen cursor. The pointer on the display screen. Screen cursors come in different shapes (such as an I-beam,
arrow, or box), depending on which application you are running.
USB. Universal Serial Bus. A hardware interface standard for connecting computer peripheral devices. USB ports
support hot-plugging, which allows you to connect or disconnect a USB device without turning off your computer.
Wintab. An interface standard used by Windows applications for receiving tablet information. The tablet supports
all Wintab-compatible applications under Windows.
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INDEX
About the manual
Accessories and parts, ordering
Button functions
Care, for tablet and tool(s)
Click Sound
Clicking, with pen
Control panel
opening
overview
Customizing
double-click
mouse acceleration
mouse speed
pen
tip feel
tool buttons
Double-click, customizing
Double-clicking, how to
Drawing with pressure
Driver downloads, obtaining
Environmental conditions
Eye-hand coordination exercise
Features
pen
tablet
4
47
25
44
14
14
20
21
23
34
34
21
22
24
23
14
17
43
44
18
Force Proportions
Functions, button
General problems, troubleshooting
Getting started
Holding the pen
Interference, radio and television
Manual, about
Mapping, to multiple monitors
Mouse Speed, setting
Ordering parts and accessories
Overview, control panel
Parts and accessories, ordering
Pen
clicking with
customizing
double-clicking with
drawing with pressure
holding
pointing
using
Pointing, with pen
Pressure, drawing with
Proximity
31
25
37
6
11
48
4
30
34
47
21
47
14
21
14
17
11
12
10
12
17
13
8
8
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Radio and television interference
Screen area, mapping
Software
driver downloads
uninstalling
Specifications, product
pen
tablet
Tablet
Force Proportions option
mapping to multiple monitors
screen area
storing
tablet area
testing
tracking
working with
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48
32
43
45
46
46
46
31
30
32
44
33
36
29
19
Tablet area, mapping
Technical support options
Testing, tablet
Tip feel, customizing
Tool buttons, customizing
Tracking, tablet
Troubleshooting
general problems
Windows-specific problems
Uninstalling software
Windows-specific problems, troubleshooting
Work area, setting up
31
42
36
22
24
29
35
37
40
45
40
9
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Page 55
WACOM International Offices
WACOM Europe GmbH
Wacom Technology Corporation
Europark Fichtenhain A9
47807 Krefeld
Germany
Telephone General: +49.(0)2151.3614.0
Fax: +49.(0)2151.3614.111
1311 S.E. Cardinal Court
Vancouver, WA 98683
U.S.A.
Telephone General: +1.360.896.9833
Fax: +1.360.896.9724
WACOM Co., Ltd.
WACOM Co., Ltd.
2-510-1 Toyonodai
Otone-Machi, Kitasaitama-Gun
Saitama, 349-1148
Japan
Telephone General: +81.(0)480.78.1213
Fax: +81.(0)480.78.1217
Asia Pacific Office
Harmony Tower 18F, 1-32-2 Hon Cho,
Nakano-Ku, Tokyo 164-0012
Japan
Telephone General: +81.3.5309.1513
Fax: 81.3.5309.1514
WACOM China Corporation
WACOM Digital Solutions Co., Ltd.
Room 611 CNT MANHATTAN BUILDING
No. 6, Chaoyangmen Bei Road. Beijing, China 100027
Gangnam Telepia B/D 9th Fl, 662-18
Yeoksam-dong, Gangnam-gu, Seoul, 135-080
Korea
Telephone General: +82.2.557.3984
Fax: +82.2.557.3895
Telephone General: ++86.(0)10.8528.2819
Fax: ++86(0)10.8528.2386
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