The Art of Communication
B C CA SU *Y
C EF A L B O
IN LA OR LL LER SC U M
FO SS E W D RI U
RM IC YO AIT IS BE ST
W U IN P T
FE AT IL R D G LAY O A
S
E IO L
IS N. DI IVE ER AN
PA A SP RS VIC D
YA QU LA E E
BL A Y T 401
E. RT H 0
ER IS
LY
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Diverse 4010 Classic
Digital Cordless Telephone
User
Guide
X
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Please open this page for an ‘At a glance’
guide to your Diverse 4010 Classic.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
At a glance
Display
Displays the status of
your handset.
In use light
Lights up to indicate an
incoming call, an alarm
call or when the handset
is in use.
Option buttons
Lets you select from
the menu options shown
on the display.
Right hand side
Takes you into
the calls list.
Left hand side
To access list of internal
handsets registered to
the base
Left hand side
Takes you into
the redial list.
Right hand side
Takes you into the
menu options.
Directory
Used to store and
dial numbers in the
directory.
Red phone
To end a call, return to
idle and turn the power
off and on.
One button
Apart from being the
number one button,
hold down to access
your Voice Mail service
or answering machine.
Star/Bell
2 ABC
3 DEF
GHI
5 JKL
6
7PQRS
8 TUV
9WXYZ
1
Green phone
4
Switches the handset
ringer on and off.
MNO
For making and
answering calls.
Keypad
0
Hash/Keyguard
R
For use with
switchboards and certain
Network Services.
Microphone
1
R
Switches the keypad
guard on and off.
Extra Directory
Used to store
10 additional names
and numbers.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Handset display
When in MENU mode
->->
INT
MENU
Press the right side of the
button to confirm (OK)
menu selection.
Press the left side of the
button for and right side of
the button for when going
through the menu options.
Display option buttons
The OPTION buttons allow
you to select options within
each menu that are shown
on the display.
Base
Base underside
Telephone line cord socket
Power socket
Contact points
2
Page button
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
In this guide
At a glance
1
Menu structure
4
Quick guide
6
Quick guide to handset
display icons
7
Introduction
8
Unpacking your Diverse 4010 Classic 8
For your records
8
Safety information
Setting up
9
10
Registering and charging
the handset
Using the telephone
Making and ending calls
Call timer
Name and number directory
Extra directory
Redial
Secrecy
Paging and Internal calls
Alarm clock
11
15
15
16
16
18
19
20
20
22
Caller Display and
other Select Services
24
Caller Display
Calls list
Call Waiting
Call Divert
Withhold number
Ring Back
Voice Mail
24
24
27
28
28
29
29
Handset settings
31
Keyguard
Base station settings
33
34
Base Station PIN (Personal
Identification Number)
34
Using additional handsets
and bases
36
Registering additional handsets
36
Help
General information
Guarantee
Technical information
Switchboard compatibility
Setting pauses
Index
39
41
41
42
42
44
45
Helpline
If you experience any dif ficulties
with your Diverse 4010 Classic,
please call the BT Diverse Helpline
on 08457 908 070.
Hints and tips boxes
In this user guide, we’ve included
helpful tips and important notes.
They are shown in boxes like this.
3
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Menu Structure
Sel Services
Withhold No.
Call Waiting
Ringback Off
Call Divert
Alarm Clock
Audio Set
Base Set
Enter alarm call time
H/Set Vol
set
Ringer
set
Melody
set
Audio Set up
Date/Time
Ringer Vol
set
Melody
set
Date Set
Clock Set
Clock Mode
24H
12H
System PIN
enter
Base Reset
default
Add Features
Dial Mode
Tone
Pulse
DTMF-EARTH
tbr
100 MS
120 MS
180 MS
250 MS
300 MS
600 MS
Repeater
Sure?
Barge In
on/off
Input No.
Voice Mail
Set key 1
Mailbox
Register hs
PIN
enter
on/off
Please note
If your handset is registered to a Diverse 4016 answering machine base, you will
have additional menu’s in No.6 Voice Mail. Please refer to your Diverse 4016 guide
to see what further menus are now available.
4
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Menu structure for directory, redial list, extra directory
Opens directory
Edit entry
Opens extra directory
New entry
Show entry
Delete
Redial list
Edit entry
Copy to dir.
Menu structure for message handling
Ans M 01 / 02
Press
Mailbox
Press
(If handset is registered to an answering machine base)
to open list
Takes you into your network messaging service
to open list
e.g Call Minder (requires subscription)
Calls 02 / 06
Delete
Press
Copy To Dir
copy no. to directory
Time
display date/time
Status
indicate new/old
to open list
delete entry
Delete List
List Mode
Missed
All
IMPORTANT
If you make a mistake, you can return to the previous menu by pressing the RED
PHONE button. If you keep pressing the RED PHONE button you will return to the
idle screen.
5
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Quick guide
Page
no.
Commonly used handset functions and settings
Switch handset on/off
Hold down
15
Switch keyguard on/off
Hold down
33
Switch handset
ringer on/off
Hold down
31
Make an external call
15
To end a call
15
Select one of last 5 numbers
Redial a number
To store a name and
number in the directory
MENU
Enter name
NEW ENTRY OK
Enter number
19
OK
Dial from the directory
17
Dial from the Calls list
25
CALLS OK
Handset earpiece volume
MENU
Make internal call
INT
Call all or
20
Transfer call to handset
INT
Handset no. (e.g. 2)
21
Set date
AUDIO SET OK H/SET VOL OK
MENU
BASE SET OK
DATE SET
Set time
MENU
OK
Set the alarm
Cancel the alarm
6
16
OK SAVED
MENU
Enter the date
32
13
OK
DATE/TIME
Enter time
ALARM CLOCK OK
To select AM/PM
MENU
DATE/TIME OK
BASE SET OK
CLOCK SET OK
OK SAVED
13
OK AM/PM OK
Enter the alarm time
OK
22
OK
ALARM CLOCK OK
23
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Quick guide to handset
display icons
Redial, lists up to the last 5 dialled number.
Flashes to indicate new messages (if a mailbox service is used) or missed calls.
For calling other handsets.
Opens the menu.
Shows the status of the handset battery.
Scroll through the menu.
Confirms the function displayed.
Scroll left and right when entering numbers or messages.
Deletes numbers/characters (from left to right).
Do not disturb/Ringer off.
Handset locked.
Displayed when the Alarm clock is set.
eg.
Shows the number of the handset and is displayed in top left hand corner.
Helpline
If you experience any dif ficulties with your Diverse 4010 Classic, please call the
BT Diverse Helpline on 08457 908 070.
7
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Introduction
Unpacking your
Diverse 4010 Classic
For your records
If anything is missing, please contact
your place of purchase immediately.
INTRODUCTION
Place of purchase:
For guarantee purposes proof of
purchase is required so please keep
your receipt.
One Diverse 4010
Classic base station
One Diverse 4000
Classic handset
Date of purchase:
Enter your base station PIN code here:
3DEF
2 ABC
1
4 GHI
5 JKL
8 TUV
7PQRS
6MNO
9WXYZ
0
R
One power supply
for the base station
One telephone
line cord
Two AA rechargeable
batteries
One belt clip
Battery
compartment cover
8
For more information on your base PIN
codes see page 34.
Helpline
If you experience any dif ficulties
with your Diverse 4010 Classic,
please call the BT Diverse Helpline
on 08457 908 070.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Safety information
General
Only use the power supply included
with the product. Using an
unauthorised power supply will
invalidate your guarantee and may
damage the telephone. Power supply
number is M-GA35-095130F.
If the Keyguard is switched on, it is
NOT possible to make calls, including
emergency numbers (999/112).
Do not open the base station or handset
(other than to change batteries). This
could expose you to high voltages or
other risks.
Radio signals transmitted between the
handset and base may cause interference
to hearing aids.
This product should not be used near
emergency/intensive care medical
equipment and should not be used by
people with pacemakers.
Environmental
Do not expose to direct sunlight.
The product may heat up when the
batteries are being recharged. This is
normal. However, we recommend that
you do not place the product on
antique/veneered wood to avoid damage.
SAFETY INSTRUCTIONS
For the handset use only approved
nickel-cadmium (NiCad) rechargeable
batteries. Never use other batteries or
conventional alkaline batteries. They
could lead to a short circuit or destroy
the battery casing. Recommended
batteries should have a power rating
of at least 600mAh 1.2V. Please see
page 40 for a list of approved batteries.
Batteries are available from the Diverse
Helpline 08457 908070.
Cleaning
Simply clean the handset and base
station with a damp (not wet) cloth, or
an anti-static wipe. Never use household
polish as this will damage the product.
Never use a dry cloth as this may cause
a static shock.
Do not stand your product on carpets or
other surfaces which generate fibres, or
place it in locations preventing the free
flow of air over its surfaces.
Do not submerge any part of your
product in water and do not use it in
damp or humid conditions, such as
bathrooms.
Do not expose your product to fire,
explosive or other hazardous conditions.
There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the
power and telephone line cord during an
electrical storm.
Never dispose of batteries in a fire. There
is a serious risk of explosion and/or the
release of highly toxic chemicals.
9
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Setting up
IMPORTANT
Please note that your handset is NOT
registered to the base station. The
Diverse 4010 handset will be easily
registered once you complete the steps
1 to 3 below.
2 Plug the power supply unit
into the wall socket
Plan the location
SETTING UP
Situate your product close enough to
the telephone and mains power sockets
so that the cables will reach.
Make sure it is at least 1 metre away
from other electrical products to avoid
interference.
Do not situate the product in the
bathroom or other humid areas.
WARNING
Do not connect the telephone line cord
to the phone socket until your handset
is fully charged. This will prevent the
risk of the phone being answered
before the battery is charged.
Answering the phone before the battery
is fully charged may prevent it from
reaching its optimum capacity.
1 Connect the base station
Plug the power supply cable into the
power socket on the underside of
your base.
10
3 Registering and charging
the handset
The display is protected by a plastic
film. You can remove this protective
plastic film from the display.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Insert the batteries
When the handset is registered the
display will show:
Insert the two batteries supplied, as
indicated inside the battery
compartment and slide the battery
compartment cover shut.
If the icons on the display
flash continuously...
It means that the handset is not
registered with the base station.
Ensure you have correctly carried out
step 3 above. If the product has still
not registered, please see “Registering
manually” on page 37.
WARNING
Under no circumstances should
non-rechargeable batteries be used.
Only use the approved batteries, please
see page 40. Using unapproved
batteries will invalidate your guarantee
and may damage the telephone.
To register your handset, place it in the
base station with the display facing
upward. After approx. one minute, the
handset's internal number is displayed
(e.g. INT 1). Successful registration is
signalled by a confirmation tone.
All additional handsets you purchase
will need to be individually registered
with the base station before they will
work with the Diverse 4010 Classic.
SETTING UP
The battery cover may be found in the
packaging with the batteries.
Leave the handset for approx. 16 hours
in the base station to charge the
batteries, as they are not charged in the
factory. The battery status icon flashes
on the handset to indicate that the
batteries are being charged.
Helpline
If you experience any dif ficulties
with your Diverse 4010 Classic,
please call the BT Diverse Helpline
on 08457 908 070.
11
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Battery level icons
Battery performance
When the batteries are almost flat a
beep sounds and the display shows the
empty battery icon. You will need to
recharge your handset before you can
use it. The various states of charge are
shown below:
After charging your handset batteries
for the first time, subsequent charging
time is approximately 4–5 hours.
Batteries and case may become warm
during charging. This is normal.
Batteries fully charged
Batteries at 66%
Batteries at 33%
Batteries empty
Out of range?
SETTING UP
If you go out of range of a base station
for a long time while your handset is
switched ON, it may take more than
20 minutes to ‘find’ the base station
again when you come back within
range. However, by simply switching
the handset OFF for a moment, then
ON again, it will find the base station
within a few seconds.
12
Under ideal conditions, the handset
batteries should give about 10 hours
talktime or 200 hours standby time on
a single charge. However, new NiCad
batteries do not reach their full
capacity until they have been in
normal use for several days.
Fully discharging the batteries at least
once a week will help them last as
long as possible. However, the charge
capacity of rechargeable batteries will
reduce with time as they wear out, so
reducing the talk/standby time of the
handset. Eventually they will need to
be replaced. New batteries can be
obtained from any BT shop or from
the Diverse Helpline 08457 908070.
If you replace the handset batteries
with ones that have been fully
charged, the battery indicator will not
show full until the next charge cycle
has been completed. Charge the
handset until the batteries register full
again. From then on the display will
be correct.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
4 Connect the telephone line
cord to the base and plug
into the wall socket
Setting the date and time
MENU
Ensure that each end of the line cord is
fitted into the correct socket.
Press the MENU options
button.
Press the DOWN button until
the display shows BASE SET.
OK
Press the OK button. The
display will show AUDIO SET UP.
Press the DOWN button until
the display shows DATE/TIME.
Fit the belt clip onto the back of
the handset.
Press the OK button.
The display will show DATE SET.
OK
Press the OK button.
Use the keypad to enter the
date (DD/MM/YY).
OK
SETTING UP
Slot
OK
Press the OK button.
Press the DOWN button until
the display shows CLOCK SET.
OK
Press the OK button.
Use the keypad to enter the
time in 12-hour clock format
(HH/MM).
Helpline
Your Diverse 4010 Classic is now
ready for use. However, If you
experience any difficulties
please call the BT Diverse Helpline
on 08457 908 070.
OK
After entering the time in the
12-hour clock format, press
the OK button.
Press the DOWN button to
choose AM or PM.
OK
Press the OK button.
Press the RED PHONE button
until you return to the idle
screen.
13
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Please note
If you subscribe to a Caller Display
Service the time and date will be set
with the first incoming call. However,
the year setting will have to be
changed manually, see page 13.
To set the time mode
(12 or 24-hour clock)
The handset’s default setting is
12-hour clock. To change the
clock to the 24-hour setting:
MENU
Press the MENU options
button.
SETTING UP
Press the DOWN button until
the display shows BASE SET.
OK
Press the OK button.
Press the DOWN button until
the display shows DATE/TIME.
OK
Press the OK button.
Press the DOWN button until
the display shows CLOCK MODE.
OK
Press the OK button.
Press the DOWN button to
switch between 24 H and 12 H
settings.
OK
Press the OK button to
confirm the setting you want.
Press the RED PHONE button
until you reach the idle screen.
14
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Using the telephone
Your Diverse 4010 Classic has a menu
driven display. The OPTION buttons
below the display allow you to select
options within each menu and make
adjustments to their settings. When the
phone is in idle mode, press the MENU
button to enter the main menu. During
a call, if you press the MENU button
it will open the menu for that particular
situation.
Note
To switch the handset power
on and off
Press and hold the RED
PHONE button to switch the
handset off.
Press and hold the RED
PHONE button to switch the
handset on again.
To make an external call
Ensure the handset is
switched ON.
Press the GREEN PHONE
button. You will hear the dial
tone.
Dial the number.
USING
To quit a menu at any time, press the
RED PHONE button. This will take
you back one step. Keep pressing the
RED PHONE button to get back to the
idle screen.
Making and ending calls
Preparatory dialling
Enter the phone number first.
If you make a mistake press
the DELETE button to remove
any incorrect digits.
Press the GREEN PHONE
button to dial the number.
To end a call
Press the RED PHONE button.
15
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Call timer
Your handset automatically times the
duration of all external calls, showing it
on the display during your call and for
a few seconds after it is finished.
To receive an external call
When the phone rings, the In
use light on top of the handset
will flash.
Name and number directory
You can store up to 20 of your most
frequently used names (up to 12 letters)
and numbers (up to 22 digits long).
To store a name and number in
the directory
Press the DIRECTORY button.
MENU
Press the GREEN PHONE
button to answer the call.
Or
USING
If the handset is on the base,
simply lift it up and speak.
You do not need to press the
GREEN PHONE button.
Press the DOWN button until
the display shows NEW ENTRY.
OK
Press OK to confirm.
Enter the telephone number
you want to store.
OK
Press OK to confirm.
Entering names
This is called auto-talk. You
can switch autotalk off so you
always have to press the
GREEN PHONE button to
answer a call, see page 32.
16
Press the MENU options button.
Enter the name using the
letters on the keypad.
(See ‘Character map’ on the
following page for how to
enter special characters).
For example, to enter the
name TOM:
8 TUV
Press the 8 button until T
appears on the display.
6 MNO
Press the 6 button until the
display shows O.
6 MNO
Then press 6 until the display
shows M.
OK
Press OK to confirm.
The display will show SAVED
and TOM.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Press the GREEN PHONE
button to dial the number.
To edit a directory entry
Or
Press the RED PHONE button
until you reach the idle screen.
Press the DIRECTORY button.
ABC
Character map
As well as the standard letters and
numbers you can include special
characters in the directory entry.
MENU
OK
Press
1
0
✱
#
1st press
Space
+
*
|---|
2nd press
1
0
/
-
(
Use the keypad to enter the
first letter of the name you
wish to edit.
When the name you wish to
edit is displayed press the
MENU options button.
SHOW ENTRY is displayed.
Press the OK button.
Edit the number.
3rd press
OK
OK
|
)
5th press
?
,
6th press
–-–
If the name is correct, press
the OK button.
USING
4th press
Press the OK button.
<NAME> is displayed.
Or
If you wish to edit the name,
enter a new name now.
OK
To dial a number from the
directory
Press the DIRECTORY button.
ABC
8 TUV
If you wish, you can use the
keypad to enter the first letter
of the name, for example to
find TOM, press the 8 button.
Press the DOWN button to
scroll to the entry you want.
Press the OK button.
The display will show SAVED.
You can either press the
GREEN PHONE button to dial
the number or the RED PHONE
button until you reach the idle
screen.
Helpline
If you experience any dif ficulties
with your Diverse 4010 Classic,
please call the BT Diverse Helpline
on 08457 908 070.
Press the GREEN PHONE
button to dial the number.
17
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To delete an entry from the
directory
Press the DIRECTORY button.
ABC
Use the keypad to enter the
first letter of the name.
Extra directory
This is an additional directory where
you are able to store up to 10 names
and numbers. It can be used for special
numbers, i.e. Doctor, Dentist, takeaway
numbers etc.
Or
To store names and numbers in
the Extra directory
Use the DOWN button to find
the entry you want.
MENU
Press the MENU options button.
Press the DOWN button to
display DELETE.
OK
Press the OK button to confirm.
The number is deleted.
USING
Press the RED PHONE button
until you reach the idle screen.
Note
To cancel any procedure, press the
RED PHONE button until the display
returns to the idle screen.
MENU
Press the EXTRA DIRECTORY
button.
Press the MENU button.
The structure for this directory
menu is the same as the main
name and number directory.
You can follow the instructions
starting on page 16 for storing,
dialling, editing and deleting
numbers in this directory.
Note
To delete all entries from the
directory
Press the DIRECTORY button.
MENU
Press the MENU options button.
6 MNO
Press the 6 button,
DELETE? is displayed.
OK
Press the OK button to
confirm. All directory
numbers are deleted.
Press the RED PHONE button
until you reach the idle screen.
18
This Extra directory does not ‘name
and number match’ when used with
Caller Display.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Enter the name to the number
you want to copy into the
directory.
Redial
Your handset automatically saves the
last five telephone numbers dialled into
a redial list.
OK
The display will show SAVED
and the name of the entry.
To dial a number in the
redial list
You can dial this number by
pressing the GREEN PHONE
button or return to the idle
screen by pressing the RED
PHONE button.
Press the REDIAL options
button. The last number
dialled will be displayed.
Press the DOWN button to
scroll through the redial list.
To delete the redial list
Press the GREEN PHONE
button to dial the number.
Press the REDIAL options
button.
Press the MENU options
button. Display shows EDIT
ENTRY.
6 MNO
Press the 6 button. Display
shows DELETE?
OK
Press OK to confirm
deletion of the list. You hear
a confirmation tone.
Press the DOWN button until
the number you want is
displayed.
MENU
Press the MENU button.
Press the DOWN button until
the display shows COPY TO DIR.
OK
Press the OK button.
The number is shown on the
display.
OK
Press OK to confirm.
NAME is displayed.
USING
MENU
To copy numbers shown in the
redial list to the directory
Press the REDIAL options
button.
Press OK to confirm.
Press the RED PHONE button
until you reach the idle screen.
Note
To cancel any procedure, press the
RED PHONE button until the display
returns to the idle screen.
19
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Secrecy
Paging and internal calls
When on a call you can talk to someone
in the same room, without your caller
hearing.
To switch secrecy on/off
During a call:
INT
Press the INT options button.
The call is put on hold and
your caller will hear music.
To resume the call:
USING
MENU
OK
Press the MENU options
button. Display shows GO
BACK.
Press OK to confirm. You can
now speak to your caller again.
Helpline
If you experience any dif ficulties
with your Diverse 4010 Classic,
please call the BT Diverse Helpline
on 08457 908 070.
20
You can alert handset users that they
are wanted, or locate a missing handset.
If you have multiple handsets registered
to the base you can make internal calls
between handsets.
INT
Press the INT button.
Use the DOWN ARROW on
the options button to find the
handset number you want to
page or call.
Press the GREEN PHONE
button to call the handset.
If you want to page all the
handsets registered to the
base, highlight CALL ALL on
the display and press the
GREEN PHONE button.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To transfer an external call
between handsets
To switch 3-way conversation
function on/off
You can transfer an external call
to another handset registered
to the base.
INT
Press the INT options button.
Enter the number of the handset
to which you wish to transfer the
call. When the other handset
answers you can tell them you
are transferring the call and
press the RED PHONE button.
The call is transferred and the
original handset shows LINE IN
USE on the display.
You can allow your Diverse
4010 to hold 3-way calls between
handsets.
MENU
Press the DOWN options
button until the display shows
BASE SET.
OK
To speak to your external caller
again:
Press the RED PHONE button
to transfer your call to the other
handset.
Press the OK options button to
switch the function on.
SAVED is displayed BARGE IN is
then displayed with a tick next
to it.
Press the MENU options
button. Display shows GO BACK.
Or
USING
OK
Press the OK options button.
Press the OK options button.
Press the DOWN options
button until the display shows
BARGE IN.
To return to an external call
if the internal call is not
transferred
OK
Press the OK options button.
Press the DOWN options
button until the display shows
ADD FEATURES.
OK
MENU
Press the MENU options
button.
OK
Press the OK options button
again to switch off, tick is
deleted.
Press the RED PHONE button
until you reach the idle screen.
21
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To hold a 3-way conversation
You can talk to one external
caller and another internal caller
at the same time on your Diverse
4010 Classic handset.
While another handset user is
talking to an external caller
the display shows LINE IN USE.
Press the GREEN PHONE
button to join the conversation.
Display shows LISTENING IN.
A tone is heard by all three
parties when one party enters
or leaves the call.
Alarm clock
You can use your handset as an alarm
clock. You must set the date and time
before the alarm will work. The alarm will
ring daily until the setting is turned off.
To set the alarm
MENU
Press the DOWN button to
display ALARM CLOCK.
OK
Press the OK button.
Enter the time you want the
alarm to go off at, e.g. 0535.
(12 hour clock).
Press the RED PHONE button
to end your call.
USING
Press the MENU options
button.
OK
Press the OK button
Select AM or PM using DOWN
button.
OK
Press the OK button to
confirm.
Press the RED PHONE button
to return to the idle screen.
An asterisk appears in front of
the time to indicate that the
alarm has been set.
When the alarm goes off, the
In use light will flash. To stop
the alarm ringing, press any
button on the keypad.
22
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To cancel the alarm setting
MENU
Press the MENU button.
Press the DOWN button to
highlight ALARM CLOCK.
OK
Press the OK button to confirm.
The alarm is switched off and
the asterisk disappears from
the display.
Press the RED PHONE button
to return to the idle screen.
To stop the alarm ringing
USING
When the alarm goes off it
sounds like an incoming call
and lasts for about 30 seconds.
Press any button to switch the
alarm off.
Helpline
If you experience any dif ficulties
with your Diverse 4010 Classic,
please call the BT Diverse Helpline
on 08457 908 070.
23
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
CALLER DISPLAY
Caller Display and other
Select Services
IMPORTANT
Please note
To use Caller Display and Call
Waiting you must first subscribe to the
Services from your Network Provider.
For more information on
BT’s Select Services call BT free
on 0800 800 150.
Calls that are ‘withheld’, ‘unavailable’
or ‘international’ are not stored in the
Calls list, as there is no telephone
number sent via the network.
The Calls list contains the telephone
numbers of your last 30 callers.
If you have stored a name to go with
the number in your handset directory,
the name will be displayed instead.
Whether you take a call or not, the
caller’s details are stored in the Calls
list. You can display, scroll through and
dial numbers in the list and copy them
into the directory.
Please ensure that you have stored the
full telephone number, including the area
code, otherwise the name will not match
the number stored in the directory.
If the caller has withheld their number,
the display will show WITHHELD.
If you call from another handset, the
display shows the handset number
and INT.
Please note
If you have a new call in your Calls
list, the
icon and In use light
will flash.
24
Calls list
If you subscribe to a Caller Display
Service you can see who is calling you
on your handset display, as well as the
date and time of their call (unless the
number has been withheld).
If a call is received when the Calls list is
full then the oldest entry will be
deleted automatically.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Display the time of the call:
To view the Calls list
MENU
Press the ENVELOPE options
button. A flashing envelope
indicates new calls. New calls
are displayed immediately.
Press the DOWN button to
highlight TIME.
OK
If there are no new entries,
continue to open the Calls list.
Press the OK button to display
the most recent number to call
you.
Press the UP and DOWN
buttons to scroll backwards and
forwards through the Calls list.
When you have found the
entry you want, you have the
options to:
Call a number from the
Calls list:
When the number you wish to
call is displayed, press the
GREEN PHONE button.
The number will be dialled
automatically.
Display the status of the call:
MENU
Press the MENU options
button.
Press the DOWN button to
highlight STATUS.
OK
CALLER DISPLAY
OK
Press the OK options button.
The date and time of the call
are displayed.
To return to the beginning
of the calls list, press the RED
PHONE button repeatedly
until it is displayed.
Press the DOWN button to
highlight CALLS.
The display will show the type
of calls you have received in
your Calls list, e.g. CALLS
02/06 means you have
received 2 new calls and have
6 old calls.
Press the MENU options
button.
Press the OK button.
NEW
= New call.
OLD
= Previously viewed.
ANSWERED = The call was
answered.
Press the RED PHONE button
until you reach the idle screen.
Remember
If you have missed a call the
icon will flash on the display.
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Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Store a number from the Calls
list into the directory:
When the number you want to
store is displayed:
MENU
Press the DOWN button to
highlight DELETE LIST.
OK
Press the MENU options
button.
Press the DOWN button to
highlight COPY TO DIR.
OK
Press the OK button. The
number is displayed.
OK
Press the OK button again.
Press the RED PHONE button
until you reach the idle screen.
To set the Calls list to contain
all calls or missed calls only
Press the ENVELOPE options
button.
Enter a name if you wish, see
page 16 for instructions.
OK
CALLER DISPLAY
Use the DOWN button to
highlight CALLS.
Press the OK button.
The display shows SAVED. You
can either copy another entry
from the Calls list or press the
RED PHONE button until you
reach the idle screen.
OK
MENU
OK
Delete a number from the
Calls list.
When the number you want to
delete is displayed.
MENU
Press the MENU options
button.
DELETE is displayed.
OK
Press the OK button to
confirm. The display shows
DELETED.
Delete the whole Calls list:
OK
MENU
26
When any number is displayed,
press the OK button.
Press the MENU options
button.
Press the OK button.
The display shows NO CALLS.
Press the OK button.
Press the MENU options button.
Press the DOWN button to
highlight LIST MODE.
Press the OK button.
Press the DOWN button to
highlight either MISSED or ALL.
OK
Press the OK button to confirm.
The display shows SAVED.
Press the RED PHONE button
until you reach the idle screen.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Call Waiting
If you also subscribe to a Call Waiting
Service, when you are on a call and
another person tries to call you, the
second caller’s number will appear on
the handset display and you will hear an
intermittent beep through the handset.
This is to alert you to the other caller
waiting to speak to you.
To switch Call Waiting on/off
You can choose whether to have your
Call Waiting service switched on or off
depending on what you are doing i.e. if
you are using the Internet via your PC
and do not want Call Waiting to
interrupt you.
MENU
To accept a waiting call
During a call when you hear
the Call Waiting beeps:
OK
OK
R
Press the OK options button.
Your current call is put on hold
and you are connected to the
second caller.
Press the RECALL button to
toggle between callers.
Press the OK options button.
Use the UP or DOWN button
to select whether you want the
service on or off.
OK
SELECT SERVICES
OK
Press the MENU options
button. Display shows ACCEPT.
Press the OK options button.
Press the DOWN until the
display shows CALL WAITING.
The number (or name if stored
in the directory) of the second
caller will flash on the display.
MENU
Press the MENU options button,
SEL SERVICES is displayed.
Press the OK options button.
Listen to your handset for the
service announcement
confirmation.
Press the RED PHONE button
until you reach the idle display.
Helpline
If you experience any dif ficulties
with your Diverse 4010 Classic,
please call the BT Diverse Helpline
on 08457 908 070.
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Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Call Divert
You can divert all incoming calls to
another number where you can be
reached.
OK
OK
Press the OK options button
again.
Enter the phone number
where you want the calls to be
diverted to.
Please note
Call Divert requires subscription from
your Network provider. You may be
charged a subscription fee.
Select your required option
and press the OK options
button, ON is displayed.
OK
Press the OK options button.
You will hear a Network
message confirming your
divert request.
To divert calls
SELECT SERVICES
MENU
OK
Press the MENU options
button, SEL SERVICES is
highlighted.
Press the OK options button.
Use the DOWN arrow on the
options button until CALL
DIVERT is highlighted.
OK
Press the RED PHONE button
until you reach the idle
display.
Press the OK options button.
You now have a choice of
when you want calls to be
diverted:
AUTOMATIC – calls are put
straight through to the
number you have set.
Withhold number
Your number appears on the display of
the person you call if they subscribe to
a Caller Display service. You are able to
withhold your telephone number from
the next call you make if you wish.
To withhold your number from
being sent
MENU
NO ANSWER – calls are diverted
if your phone is not answered.
IF BUSY – calls are forwarded
if your phone is engaged.
28
OK
Press the MENU options
button, SEL SERVICES is
displayed.
Press the OK options button,
WITHHOLD NO is displayed.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
OK
Press the OK options button.
Enter the telephone number
you want to call.
OK
Press the OK options button,
the number will be dialled but
your number will not be sent
to your caller.
Ring Back
If you have a Voice Mail message
service ie. Call Minder or Meridian
Mail on your telephone line you can set
the 1 button to access your messages
directly via one button.
To set up quick access to your
Voice Mail service
MENU
Press the DOWN options
button. Display shows VOICE
MAIL.
OK
Press OK.
Display shows SET KEY 1.
OK
Press OK.
Display shows MAILBOX.
OK
Press the OK button.
To switch Ring Back off if set
MENU
OK
Press the MENU options
button, SEL SERVICES is
highlighted.
OK
Enter the telephone number
of your messaging service.
For example, 1571 to access
‘BT Answer’ voice mail service.
Press the OK options button.
Use the DOWN arrow on the
options buttton until RINGBACK
OFF is highlighted.
Press the OK options button.
This will cancel your ringback
call.
Listen to your handset for the
service announcement
confirmation.
Press the RED PHONE button
until you reach the idle
display.
Press the MENU options
button.
SELECT SERVICES
If you want to make a call and the
number is engaged you can set your
telephone to ring you back when the
caller has finished their call. To switch
this service off before your call is
returned i.e. if you have to go out
before your caller has returned your
call.
Voice Mail
OK
Press OK.
The display shows SAVED.
Press the RED PHONE button
until you reach the idle screen.
Helpline
If you experience any dif ficulties
with your Diverse 4010 Classic,
please call the BT Diverse Helpline
on 08457 908 070.
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Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To set up quick access to your
Voice Mail service when
behind a switchboard eg.
Meridian Mail.
Follow the steps on the
previous page, but when you
come to enter the telephone
number of your messaging
service, you will need to follow
the example below:
eg. 7000
Enter the access number for
your messaging service.
SELECT SERVICES
R
Please note
If you store your security PIN as part
of the quick access number, anyone
with access to the handset will be able
to retrieve your messages.
To retrieve messages from
your Voice Mail service
1
When set up as opposite this
will take you into your
message service. If during the
set up you entered your
security PIN as well as the
telephone number you will be
taken quickly into your
messages. If the security PIN
was not included you will have
to enter this number now.
P
Press and hold the RECALL
button to enter a pause in the
dialling sequence.
eg. 1234 #
Enter your extension number,
followed by a hash.
R
P
Press and hold the RECALL
button to enter a another
pause in the dialling sequence.
eg. 000000 #
Enter your PIN followed by a
hash.
The entire number should
look like this:
7000P1234nP000000n
30
Press and hold down the
1 button.
OK
Press the OK button.
You will be taken into your
messages.
Please note
If your handset is registered to an
answering machine base i.e. Diverse
4016 you will be given the choice of
accessing your answering machine
messages or Network Messaging
Service. See your Diverse 4016 user
guide for further information.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Handset settings
To adjust the handset
ringer volume
You can choose from 5 levels
(1–5), a ‘crescendo’ ring (6)
that increases in volume, or
you can switch the ringer off
altogether (0).
MENU
If you want to switch the handset
ringer off quickly you can also press
and hold the
button. The
icon is displayed. To turn the handset
ringer back on press and hold down
the
button again and the symbol
will disappear.
Press the MENU options button.
Press the OK button.
To adjust the handset ringer
melody
Press the DOWN button to
highlight RINGER.
OK
Press the UP/DOWN button to
select the level you want.
OK
There are 10 melodies to
choose from (1–10).
Press the OK button.
You hear the current volume
level and the level is shown on
the display.
Press the OK button to confirm.
SAVED is displayed.
HANDSET SETTINGS
Use the DOWN button to
highlight AUDIO SET.
OK
Shortcut button
MENU
Press the MENU options button.
Press the DOWN button to
highlight AUDIO SET.
OK
Press the OK button.
Press the DOWN button to
highlight MELODY.
OK
Press the RED PHONE button
until you reach the idle screen.
Press the OK button.
You hear the current melody
and its number is shown on
the display.
Press the DOWN button to
select the melody you want.
OK
Press the OK button.
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Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To adjust the earpiece volume
There are 3 volume levels to
choose from and you can even
adjust the volume during a call.
MENU
Press the MENU options button.
Press the DOWN button to
highlight AUDIO SET.
OK
Press OK to confirm. The
display show H/SET VOL.
OK
Press OK to confirm.
You hear the current volume
and the level is displayed.
HANDSET SETTINGS
Select the required level.
OK
Press OK to confirm. SAVED is
displayed.
Press the RED PHONE button
until you reach the idle screen.
To switch autotalk on and off
If autotalk is switched on you
do not need to press the
GREEN PHONE button to
answer a call you can simply
pick the handset up from the
base station.
If you switch autotalk off you
always have to press the
GREEN PHONE button to
answer a call.
The default setting for autotalk
is on.
MENU
32
Press the MENU options button.
To switch autotalk on:
9WXYZ
Press the 9 button.
1
Press the 1 button.
1
Press the 1 button again.
To switch autotalk off:
9WXYZ
Press the 9 button.
1
Press the 1 button.
0
Press the 0 button.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To reset your handset to the
original settings
MENU
Press the MENU options button.
9WXYZ
Press the 9 button.
3 DEF
Press the 3 button.
The display shows RESET?.
OK
Press OK to confirm.
This will reset:
Earpiece volume 1
Ringer volume
3
Ringer melody
1
Autotalk
ON
Redial list
DELETED
This will not delete the
directory or Calls list.
You can lock the keypad so that it cannot
be used accidentally while carrying it
around.
To switch keyguard on
Press and hold the # button to
switch keyguard on. You hear
a confirmation tone.
The keypad is now locked and
you cannot dial out. You can
answer calls as normal by
pressing the GREEN PHONE
button.
HANDSET SETTINGS
Battery low beep ON
Keyguard
To switch keyguard off, press
and hold the # button again.
You hear a confirmation
tone and the handset is now
unlocked.
This will not reset:
Handset PIN
Registration to the base station.
IMPORTANT
If the keyguard is active, the
emergency numbers 999 and 112 can
NOT be dialled.
33
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Base station settings
Base station PIN (Personal
Identification Number)
Your base station PIN has a default
setting of 0000 but you may want to
change this to prevent unauthorised
use of your handset(s).
OK
Press the RED PHONE button
to return to the idle screen.
To adjust the base ringer volume
BASE STATION SETTINGS
If you change your PIN keep a record
of the new number by writing it in the
space provided on page 8.
There are 5 levels to choose
from (1 –5), a ‘crescendo’ ring
(6) that increases in volume,
or you can switch the ringer
off altogether (0).
To change the base station PIN
MENU
Press the MENU options button.
MENU
OK
Press the OK button.
Display shows AUDIO SET UP.
OK
Press the OK button.
Display shows RINGER VOL.
OK
Enter current PIN (original
setting 0000).
Press the OK button. You hear
the current volume and the
level is shown on the display.
Press the OK button. Display
shows NEW PIN.
Press the DOWN button to
select the required level.
Press the OK button.
Press the DOWN button to
highlight SYSTEM PIN.
OK
OK
Press the OK button.
Enter your new 4 digit PIN.
OK
Press the OK button. Display
shows REP PIN.
Enter your new 4 digit PIN
again.
34
Press the MENU options button.
Press the DOWN button to
highlight BASE SET.
Press the DOWN button to
highlight BASE SET.
OK
Press the OK button to
confirm. Display shows SAVED.
OK
Press the OK button to confirm.
Press the RED PHONE button
until you reach the idle screen.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To adjust the base ringer
melody
There are 10 melodies to
choose from (1–10).
MENU
OK
Press the OK button. Display
shows AUDIO SET UP.
OK
Press the OK button.
Press the DOWN button to
highlight MELODY.
Press the OK button. You hear
the current melody and the
display shows the current
setting.
Press the MENU options button.
Press the DOWN button to
highlight BASE SET.
OK
Press the OK button.
Press the DOWN button to
highlight BASE RESET.
OK
Press the OK button.
Enter your 4-digit PIN
(original setting 0000).
OK
Press the OK button.
Display shows RESET?.
OK
Press the OK button to confirm.
RESET is displayed.
Press the DOWN button to
select the required melody.
This will reset:
Alarm clock
OFF
Press the OK button to confirm.
SAVED is displayed.
Dialling mode
DTMF
Press the RED PHONE button
until you reach the idle screen.
BASE STATION SETTINGS
OK
MENU
Press the MENU options button.
Press the DOWN button to
highlight BASE SET.
OK
To reset your base station to
its original settings
Pause after picking
up line/dial-out
code
3 seconds
It will delete the Calls list.
Helpline
If you experience any dif ficulties
with your Diverse 4010 Classic,
please call the BT Diverse Helpline
on 08457 908 070.
It will not reset:
The base station PIN.
Handset registration settings.
35
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Using additional
handsets and bases
Up to six handsets can be registered
and operated from the Diverse 4010
Classic base station. This allows you to
make internal calls between two
handsets while a third is making an
external call.
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7PQRS
8 TUV
9WXYZ
0
R
1
2 ABC
5 JKL
6 MNO
7PQRS
8 TUV
9WXYZ
To register a new Diverse 4000
handset to a Diverse 4010
base station
0
ADDITIONAL
3 DEF
1
4 GHI
5 JKL
6 MNO
4 GHI
5 JKL
6 MNO
7PQRS
8 TUV
9WXYZ
7PQRS
8 TUV
9WXYZ
1
2 ABC
0
R
If you purchase new handsets to use
with your current Diverse 4010 Classic,
they will not be pre-registered to a base
station. You will need to do this before
you can use them.
3 DEF
4 GHI
R
Registering additional
handsets
2 ABC
3 DEF
For this method of registration
your handset must be in the
Diverse 4000 range.
0
R
Place your handset on the base.
Ensure that the handset is
switched on.
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7PQRS
8 TUV
9WXYZ
0
R
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7PQRS
8 TUV
9WXYZ
0
R
After about 1 minute, the
handset’s internal number will
be displayed, e.g. INT2.
The next available internal
number (2 – 6) will be automatically assigned to the handset.
Note
If all internal numbers have been
assigned then the internal number 6
will be re-assigned. You can change
the internal handset number if you
wish, see page 38.
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Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To manually register a Diverse
4000 Classic handset to
another base station
If you want to register your
handset to another base
station you will need to
manually register it.
Please note
Diverse 2000 and 3000 handsets
and other makes of handset must be
registered manually. Handsets must
be GAP compatible.
On the handset to be registered:
MENU
Press the MENU options button.
OK
Press the OK button. Display
show PIN ****.
Enter your 4-digit Pin (original
setting 0000).
OK
Press the OK button. Display
flashes REGISTER HS.
If the base station is a Diverse
4010 or 4016 base press the
PAGE button located
underneath the base station
for approximately one second.
After approximately one
minute the handset will display
its internal number. The
handset is now registered and
the handset display will return
to the idle screen.
To register Diverse 2000/
3000 series handsets and
other makes
Providing your handset is GAP
(Generic Access Profile)
compliant, you can register it
to your Diverse 4010 base.
Register your handset
according to the instructions
in its user guide.
When the handset is in
registration mode, you will
need to press the PAGE button
located on the underside of
your Diverse 4010 base
station, for approximately one
second. You will hear a
confirmation tone and after a
short period of time the
handset will be registered.
The Diverse 4010 will allocate
the next available handset
number. You will hear a
confirmation tone.
ADDITIONAL
Press the DOWN button until
the display shows REGISTER HS.
If the base is not a 4010 or
4016 you will need to follow
the user guide for the base
station you are registering the
Diverse 4000 handset to.
Note
If the base you are registering to is a
Diverse 4010/4016 SMS you will not
hear a confirmation tone when the
PAGE button is pressed.
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Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To de-register a handset
OK
Press the OK button.
Enter the name you want.
INT
Press the INT options button.
OK
Press the UP or DOWN button
to select the handset to be
de-registered (1-6).
MENU
OK
Press the RED PHONE button
until you reach the idle screen.
Press the MENU options button.
Press the DOWN button until
the display shows DE-REG H/SET.
Press the OK button. Display
will show PIN ****.
Press the OK button to confirm.
Please note
On the classic handset the name is
not displayed, only the internal
number. However, the name is sent
and displayed on internal calls.
Enter your 4-digit PIN
(original setting 0000).
Press the OK button. Display
shows DE-REGISTER?
OK
Press the OK button to confirm.
SAVED is displayed.
ADDITIONAL
OK
Press the RED PHONE button
until you reach the idle screen.
To change the name of a
handset
To change the internal number
of a handset
INT
MENU
Press the INT button.
Press the UP and DOWN
button to display the handset
number you want.
MENU
Press the MENU option button.
Press the DOWN button until
the display shows EDIT NAME.
38
Press the MENU option
button.
RE-ASSIGN NO. is displayed.
OK
Press the OK button.
Press the DOWN button to
display the handset number
you want.
You can personalise the name
of a handset. For example,
you can change handset 1 to
ANNE or OFFICE.
INT
Press the INT button.
Enter an available number
(1–6).
OK
Press the OK button to confirm.
SAVED is displayed.
Press the RED PHONE button
until you reach the idle screen.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Help
Helpline
If you experience any dif ficulties with your Diverse 4010 Classic, please call
the BT Diverse Helpline on 08457 908 070.
Possible cause
Solution
Handset not registering.
The base is not powered.
There are no batteries in the
handset.
Make sure that the power supply is
plugged in at the base and switched
on. Make sure that the rechargeable
batteries (included) are fitted in
the handset correctly. Switch the
handset off and then back on
again, place the handset on to the
base again and leave for approx. 1
minute to try registering again.
You have forgotten your base
station PIN number.
You have changed the PIN.
Try entering the default PIN (0000).
If you have changed the PIN and
cannot remember the number you will
need to contact the BT Diverse Helpline
on 08457 908070.
No display
Handset not switched on.
Batteries exhausted.
Hold down the RED PHONE button for
1 second.
Charge or replace batteries.
When you press a button, nothing
happens.
Keyguard may be switched on.
Hold down the # button for 1 second.
No radio signal to the base – all
displays flashing.
Handset out of range.
Handset not registered.
Base not switched on.
Move closer to the base.
Register the handset (see page 11).
Check the base is connected properly
(see page 10).
Handset in base doesn’t charge.
Line is being used by another handset
for a long period.
Base is not connected to the power
supply.
Maximum charging power is only
available when no calls are being made.
Wait until the call is finished. Make
sure that the power supply is in at the
base and the power source is switched
on. Check that the batteries are fitted
correctly.
Handset/base does not ring.
Ringer is switched off.
Switch ringer back on, see page 31 and
page 34.
Your caller cannot hear you.
The INT button has been,pressed,
muting the microphone.
Select GO BACK option via the
MENU button to switch the
microphone back on.
Caller’s number is not displayed even The number has been withheld.
though you have subscribed to Caller
Display.
Callers can stop their number being
sent over the network.
The error beep – a descending tone – You have pressed the wrong button.
is played.
Retry. If necessary, check the
instructions.
HELP
Problem
39
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Compatibility
The tables below give you a quick reference guide to compatibility when
registering different handsets to bases within the Diverse 3000 and 4000 range.
4000 Classic handset
4010/4016 SMS
3010 Executive
Yes
Yes
No
No
No
No
No
Yes
No
No
No
Yes
No
No
4000 SMS handset
4010/4016 Classic
3010/3016 Classic
Caller Display/Call Waiting
Time/date displayed in idle mode
Language selection
SMS
Loudspeaker via the base
Directory transfer
Room monitor
Walk and Talk mode
Call Barring
Yes
Yes
No
No
Yes
Yes
No
No
No
Yes*
Yes
No
No
Yes
No
No
No
Yes
HELP
Caller Display/Call Waiting
Time displayed in idle mode
Language selection
SMS
Loudspeaker via the base
Room monitor
Walk and Talk mode
It is possible for Diverse 4000 SMS and Diverse 3000 Executive Handsets to
transfer directory entries.
*With the Diverse 3016, although you will hear the beeps when a call is waiting, the number or name of the waiting
caller will not be shown on the handset display.
Approved rechargeable batteries
The list below details the approved rechargeable batteries that can be used in your
Diverse 4010 Classic handset. Only use the approved batteries.
40
Nickel-Cadmium (NiCd)
Nickel-Metal Hydride (NiMH)
Sanyo N-3U
GP GP60 AA KC
Varta 751RS
Mobile Power 700
Panasonic 600 DT
Sanyo H-3U
GP GP130 AA HC
GP GP150 AA HC
Varta VH 1101
Panasonic HHR-110 AA
Friwo NiMH
Toshiba TH-1200 AARE
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
General information
Guarantee
Your Diverse 4010 Classic is
guaranteed for a period of 12 months
from the date of purchase.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12 month
guarantee period.
• Proof of purchase is provided.
• The equipment is returned to point
of purchase.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your
statutory rights.
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 39, or contact the
Diverse Helpline on 08457 908070 for
assistance.
In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
GENERAL INFORMATION
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the
option to replace the Diverse 4010
Classic, or any component thereof,
(other than batteries), which is
identified as faulty or below standard,
or as a result of inferior workmanship
or materials. Products over 28 days old
from the date of purchase may be
replaced with a refurbished product.
Within the 12-month guarantee period:
Outside the 12-month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you call
the Helpline on 08457 908070 and
ask for details of our recommended
repair agents.
41
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Technical information
How many telephones can you have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items that may be connected to any
one telephone line. The Diverse 4010
Classic has a REN of 1. Any other
instrument provided by BT may be
assumed to have a REN of 1 unless
stated otherwise. A total REN of 4 is
allowed. (For example: if Diverse 4010
Classic is used in conjunction with
three extension telephones, each with a
REN of 1, the total REN is 4.)
GENERAL INFORMATION
Only use approved power supply item
code: C39 280-Z4-C478.
R&TTE
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards.
This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
(1999/5/EC). In demonstration with
the Essential Requirement for the
efficient use of the radio spectrum, the
product complies with TBR6.
Switchboard compatibility
Generally this telephone may be
connected to switchboards which
support tone signalling and timed
break recall. In the event of any
difficulties please consult your
switchboard service provider.
To set the dialling mode
You need only adjust this setting if your
switchboard does not operate with the
pre-set tone dialling. You can change
the dial mode to pulse dialling.
MENU
Press the DOWN button until
the display shows BASE SET.
OK
If you are experiencing difficulty,
please call the BT Diverse Helpline
on 08457 908070.
42
Press the OK button.
Press the DOWN button until
display shows ADD FEATURES.
OK
Press the OK button.
Display shows DIAL MODE.
OK
Press the OK button.
Press the DOWN button to
select:
– tone (with TBR)
– pulse (with Earth Recall)
– DTMF-Earth (tone with
Earth loop recall)
If you would like a copy of the
Declaration of Conformity please
contact the BT Diverse Helpline.
Helpline
Press the MENU button.
OK
Press the OK button to confirm.
The display shows SAVED.
Press the RED PHONE button
until you reach the idle screen.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
To set the recall time
You need only adjust this setting if your
switchboard requires a different recall
time to the pre-set recall time of
100 MS.
MENU
Press the MENU button.
Press the DOWN button until
the display shows BASE SET.
OK
Press the OK button.
Press the OK button.
Press the DOWN button to
select the flash time 80, 100,
120, 180, 250, 300, or 600ms.
OK
During the call:
MENU
Press the MENU button.
Press the DOWN button until
the display shows TEMP TONE.
OK
Press the OK button. Tone
dialling is now active.
GENERAL INFORMATION
Press the DOWN button until
display shows TBR.
OK
If you are using pulse dialling with your
switchboard but need tone dialling to
use certain functions on your Diverse
4010 you can switch to tone dialling
during the call.
Press the OK button.
Press the DOWN button until
display shows ADD FEATURES.
OK
To switch temporarily from
pulse to tone dialling
Please note
This setting is only for the duration of
the call.
Press the OK button to confirm.
The display shows SAVED.
Press the RED PHONE button
until you reach the idle screen.
Please note
100 MS is the standard setting for
most UK switchboards.
43
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Setting pauses
To set a pause after pressing
Recall
Please note
If you want to insert a pause into a
telephone number you are storing in
your directory, start storing the number
(see page 16) and where a pause is
needed, press and hold the R button.
A ‘ P’ will appear in the number.
To set a pause before dialling
R
MENU
Press the 8 button.
9WXYZ
Press the 9 button.
1
Press the 1 button.
2 ABC
Press the 2 button.
Enter the pause length:
GENERAL INFORMATION
Press the 8 button.
9
Press the 9 button.
WXYZ
1
Press the 1 button.
6 MNO
Press the 6 button.
Enter the pause length:
1 = 1 second
2 = 3 seconds
3 = 7 seconds
4 = 2.5 seconds
OK
Press the OK options button.
SAVED is displayed.
Press the RED PHONE button
until you reach the idle screen.
44
1 = None
2 = 800ms
3 = 1600ms
4 = 32ms
Press the MENU button.
8 TUV
Press the MENU button.
8 TUV
You can insert a pause to allow your
switchboard time to get a line before
your Diverse 4010 dials the number.
MENU
You can set the length of a
pause that is inserted after
pressing the RECALL button.
OK
Press the OK options button.
SAVED is displayed.
Press the RED PHONE button
until you reach the idle screen.
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Index
Additional handset and bases
Alarm
Autotalk on/off
36
22
32
Base station reset
35
34
Call divert
Call timer
Call Waiting
Caller Display
Calls list
delete
dialling a number
display status of call
display time of call
settings
store number to directory
view
Calls
end
external
holding
internal
making
35
34
11
11
12
11
12
13
28
16
27
24
24
26
25
25
25
26
26
25
15
15
21
20
15
21
16
19
20
21, 22
21
17
Date set
13
Delete
all directory entries
calls list
directory entry
redial list
De-register handset
Dialling mode
temporary setting
Directory
delete an entry
delete all entries
dial a number
edit an entry
extra directory
store name and number
Display icons
18
26
18
19
38
42
43
16
18
18
17
17
18
16
7
Earpiece volume
Ending calls
External calls
Extra directory
32
15
15
18
Guarantee
41
INDEX
Base station PIN
Base station options
ringer melody
ringer volume
Batteries
charging
installing
performance
replacing
warning beeps
Belt clip
on hold
receiving
redial
secrecy
three-way
transferring
Character map
Handset
change internal number
38
45
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
display
on/off
naming
reset
ringer melody
ringer volume
Handset quick guide
Help
Holding calls
7
15
38
33
31
31
6-7
39
21
Internal calls
20
Keyguard
33
Making calls
15
Melody
base
handset
Menu structure
35
31
4-5
INDEX
On/off
alarm
auto talk
handset power
keyguard
secrecy
Page a handset
Pause
Phone socket
PIN
Power connection
Preparatory dialling
Pulse dialling
22
32
15
33
20
20
44
13
34
10
15
42
Quick guide
46
display
handset
7
6
Range warning
Recall time
12
43
Receiving calls
16
Redial
19
copy to directory
19
delete
19
dial number in redial list
19
Registering additional handsets
36
Registration
11
manual
37
REN, how many phones can I have? 42
Reset
base settings
35
handset settings
33
Ring back
29
Ringers on/off
31/34
Safety information
Secrecy
Select Services
Caller Display
Call Divert
Calls List
Calls Waiting
Ring Back
withhold number
Voice Mail
Setting up
Switchboard compatibility
Technical information
Telephone line cord
Three-way conversation
Time set
Tone dialling
Transferring calls
9
20
24
24
28
24
27
29
28
29
10
42
42
13
21, 22
13-14
42
21
Voice Mail
29
Volume
base station ringer
earpiece
handset ringer
34
32
31
Withhold number
28
Diverse 4010 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4413
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2002.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Diverse 4010 Classic Issue 2 (02/02) 6
Designed by The Art & Design Partnership Limited.
Siemens number: A31008-G4010-P101-5-7619
0682
CE compliant to R&TTE Directive (1999/5/EC)