Cms Products BounceBack User`s manual

BounceBack Version 8.2
Mac User’s Manual
1
License Agreement
IMPORTANT NOTICE: Read the license agreement before using BounceBack Professional
or BounceBack Express software. Installation of the software indicates acceptance of the
license terms. If you do not agree with these terms return the product and all its
components.
License Agreement for CMS BounceBack Professional and
BounceBack Express Software
Grant of License and Copyrights
A. You are granted a non-transferable license to use BounceBack or BounceBack Express,
under the terms stated in this agreement. Title, ownership of the CMS Programs and the
copyright in the Programs remains with CMS Products, Inc.
B. You may not make copies, translations, or modifications of or to the above software,
with the exception of one backup copy, your choice of medium.
C. You may install and use one copy of the software on your computer. In addition you
may install the software on any additional computers for the purpose of backup, restore
or accessing data stored on your backup device only.
D. You may not assign, sell, lease, rent, sublicenses, or transfer the BounceBack
software. You may not reverse-engineer, disassemble, or decompile the BounceBack
software.
E. Upon termination of this agreement, you agree to erase all the BounceBack software
from all mediums on which it is stored.
F. This license terminates if you fail to comply with any of the provisions in this
agreement.
Limited Software Warranty
CMS warrants that the backup software conforms to the specifications contained in the
CMS User Guide or promotional materials for a period of thirty days from your purchase
of the product, providing that the program is used on a computer with a compatible
operating system. NO OTHER SOFTWARE WARRANTIES ARE EXPRESSED AND NONE
SHALL BE IMPLIED. CMS PRODUCTS, INC., EXCLUDES ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Limitations of Liability
In no event shall CMS Products, Inc., be liable to you for damages that exceed the
amount of the license fee paid by you for the use of the program.
U.S Government Restricted Rights
The above software is provided with restricted rights. Use, duplication, or disclosure by
the government is subject to restrictions.
Copyright © 2011 by CMS Products, Inc. All rights reserved. No part of this document may be reproduced in
any form without prior written consent from CMS Products, Inc. The information and specifications in this
document are subject to change without notice.
CMS, CMS Products, Inc., and the CMS logo are registered trademarks of CMS Products, Inc. All other
trademarks or registered trademarks used herein are the property of their respective owners.
Part Number
510180.3
2
Contents
Contents ..........................................................................................................3
Preface ............................................................................................................5
About CMS Products, Inc. ...............................................................................5
Product Registration.......................................................................................5
Contact Information.......................................................................................5
Technical Support ......................................................................................6
Customer Service ......................................................................................6
Product Information ...................................................................................6
Sales Information ......................................................................................6
Chapter 1: Introduction......................................................................................7
System Requirements ....................................................................................7
Mac OS X System Requirements ..................................................................7
Mac OS X Special Requirements ...................................................................7
Partitioning and Formatting the External Drives .................................................8
Formatting................................................................................................8
Partitioning ...............................................................................................8
Features ...................................................................................................9
Chapter 2: Connecting External Drives ............................................................... 10
Important Information ................................................................................. 10
Connecting a FireWire External Drive.............................................................. 10
FireWire Guidelines .................................................................................. 10
Disconnecting the Backup Drive..................................................................... 11
Backup Do’s and Don’ts ............................................................................ 11
Chapter 3: Installing BounceBack Software and Running Your First Backup.............. 12
Important Information ................................................................................. 12
Installing the BounceBack Software from CD-ROM............................................ 12
Running Your First Backup ............................................................................ 13
Starting Your Next Backup ............................................................................ 17
Removing BounceBack Software .................................................................... 17
Chapter 4: Launching and Functions .................................................................. 18
What’s in this Section?.............................................................................. 18
4-1: Launching BounceBack Control Center ..................................................... 19
4-2: BounceBack Functions ........................................................................... 20
Backup................................................................................................... 21
Restore .................................................................................................. 21
Security.................................................................................................. 21
Settings.................................................................................................. 21
3
Options .................................................................................................. 22
4-3: Launching Backups ............................................................................... 23
Backup Operation .................................................................................... 23
4-4: Password Security ................................................................................ 27
Launching BounceBack Control Center Security ............................................ 27
Password Selection .................................................................................. 29
Password Options .................................................................................... 30
Select Password Reminder ........................................................................ 31
Password Reminder.................................................................................. 31
Adding the Password-Protection ................................................................. 32
Removing the Password-Protection............................................................. 32
Chapter 5: Settings and Options........................................................................ 34
What’s in this Section?.............................................................................. 34
5-1: Settings Function Overview .................................................................... 35
5-2: Creating a New Backup Set .................................................................... 38
Backup Set Options.................................................................................. 38
5-3: Scheduling a Backup Set ....................................................................... 45
5-4: Options Function Overview..................................................................... 52
Backup Options ....................................................................................... 53
Chapter 6: Recovering Your Data....................................................................... 54
BounceBack Restore .................................................................................... 54
Restore Window....................................................................................... 54
Tool Bar ................................................................................................. 55
Restoring Data ............................................................................................ 56
Purging Deleted Files ................................................................................... 57
Recovering from a Disk Crash........................................................................ 58
Mac OS X Recovery Instructions (BounceBack Professional Only ) ................... 58
Chapter 7: Backing Up Multiple Computers ......................................................... 59
Setting Up Separate Folders for Multiple Computer Backups............................... 59
Setting Up Separate Partitions for Multiple Computer Backups............................ 59
Chapter 8: Troubleshooting and Technical Support............................................... 60
Problems and Solutions ................................................................................ 60
Technical Support Information....................................................................... 64
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Connecting the External Drive
Preface
Thank you for purchasing the CMS BounceBackTM Professional or BounceBackTM Express
Software (automatic backup software). The software is designed so that you can easily
install, back up, and recover your data.
About CMS Products, Inc.
Founded in 1983, CMS Products, Inc., has become a world-wide leader in notebook and
desktop hard drive upgrades.
In 1999 CMS Products introduced the first backup system developed for notebook
computers using the PCMCIA interface and software developed by CMS. USB and FireWire
interfaces were later added to the Automatic Backup Systems (ABS) product lines.
Having successfully developed software and systems for notebook computers, CMS
Products turned its attention to the desktop PC and developed Automatic Backup Systems
based on USB and FireWire interfaces, and its own unique software providing full disaster
recovery in the event of a hard drive failure. This software has now been extended to
support Serial ATA interfaces.
CMS Products’ first software only product, supporting both notebooks and desktop
computers with internal and external backup devices, was released in Dec 2003 and
named BounceBack Professional.
Our product line includes a complete set of storage solutions:
!
BounceBack Professional – Advance featured automatic backup software
!
Automatic Backup System for Notebooks
!
Automatic Backup System for Desktops
!
Velocity Series Serial ATA backup system
!
Easy-Plug Easy-Go (EPEG) Hard Drives, replacement drives for Notebooks
!
EasyMove Transfer Kit, PCMCIA transfer kits for Notebooks designed to work with EPEG
units
!
Fire & Forget (PCMCIA interface drive that fits in the PC card slot)
For more information visit our web site at www.cmsproducts.com or call us at
Corporate Headquarters (714)424-5520.
Product Registration
Be sure to register your BounceBack software with CMS Products, Inc. By registering your
product, CMS Products, Inc., can offer you technical support.
Contact Information
CMS Products, Inc., can be contacted via the internet, e-mail, by fax, or by telephone.
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Connecting the External Drive
Technical Support
!
You can visit our website at www.cmsproducts.com/support to view the online
manual, additional troubleshooting pointers, and FAQ notes.
!
You can e-mail us at support@cmsproducts.com.
!
You can call Technical Support for technical assistance at (714)424-5520.
Customer Service
!
You can contact Customer Service for Return Material Authorization (RMA) required for
Warranty Issues and repair status at (714)424-5520 or e-mail at
cs@cmsproducts.com
Product Information
For more information about our products, e-mail us at info@cmsproducts.com.
Sales Information
To purchase product, e-mail us at sales@cmsproducts.com or call (714)424-5520.
6
Connecting the External Drive
Chapter 1: Introduction
The BounceBack software has been designed to quickly and easily back up your valuable
data and recover that data on an as-needed basis. You can even recover from a complete
hard drive failure with the Professional version. You can use your external FireWire or
USB drive to regularly back up your data or as an additional external storage device. You
can use a single external hard drive to back up several computers, simply by installing
the software on each computer.
The default backup for BounceBack installation is a full backup of the entire hard drive.
BounceBack Professional provides an identical copy of your entire source hard drive;
everything (the operating system, applications, and data), is backed up.
System Requirements
Your system must meet the minimum requirements below:
Mac OS X System Requirements
!
Macintosh computer (PowerPC G3/G4/G5 processor or Intel Core Duo/Solo) with built-in
FireWire or USB
!
128MB of RAM (256MB or more recommended)
!
Mac OS 10.3.9 or later
!
Supported FireWire, USB or secondary internal hard disk drive, partitioned and
formatted under Mac OS X as Mac OS Extended format
Mac OS X Special Requirements
!
External FireWire drives used on a PowerBook G3 may require the Apple PowerBook
Firmware Update 2.7 or later.
!
The built-in FireWire ports on the original Blue and White PowerMac G3 may not work
reliably (added PCI FireWire ports allow backups but the Mac cannot be booted from the
FireWire drive).
!
The original PowerBook G3 with FireWire ports may not be able to start up from the
FireWire drive (it is possible to swap the drive from the FireWire case into the
PowerBook for disaster recovery).
!
Bootable backups require you to install BounceBack Professional on the system you will
be backing up. Bootable backups ensure disaster recovery.
!
Only the user that installed BounceBack may use it. An Uninstall should be run before
reinstalling for a different user.
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Connecting the External Drive
Partitioning and Formatting the External Drives
Formatting
Using Apple’s Disk Utility program (found in the Applications folder inside Utilities), the
external backup drive may be formatted on Mac OS X. (Choose Mac OS Extended
format). GUID partitioning is required for boot-ability on Intel Macs.
When erasing the External drive with Apple Disk Utility, be sure to select the drive and
not the volume. (Selecting the drive will repartition drive).
Do not use DOS format for backups; the backups will be much slower and less reliable
(especially for repeated backups).
Partitioning
If you are backing up multiple computers, and want each backup to be bootable, see
“Backing up Multiple Computers” for detailed instructions on installing BounceBack
Software and partitioning the external drive.
8
Connecting the External Drive
Features
Congratulations on choosing the most powerful and effective backup software available
on the market today! BounceBack has the following key features:
!
Initial Backup. The BounceBack installation default Backup Set is to backup the
entire system drive, which is created as you install BounceBack.
!
Backup Sets. The Settings feature allows you to create and modify Backup Sets.
Each Backup Set allows you to specify a unique set of backup characteristics such a
data selection, scheduling, and power down.
!
Data Selection. Data for backup is selectable by drive, folder, file or file type.
!
Scheduling. Backups may be automated by scheduling them. Schedules can be
specified by time and date, for one-time events, or on a daily or monthly basis.
!
Power Down. Your computer can be set to power down on completion of backup.
!
Backup. Once you have created one or more Backup Sets, the Backup feature allows
you to select and run a Backup Set at any time.
!
QuickRestore. This feature restores backed up files, reports file status and allows
files to be purged from the backup. Files can be restored to their origin location or
redirected to another location.
!
Native File Format. Backups are in ‘native file format.’ This means that backed up
data is always available, there is no special software needed to view files or data,
and files can be restored in seconds by drag and drop or by using QuickRestore.
!
Options. This feature allows you to specify global backup and device options.
!
Bootable Backup. Typically, computers boot from an internal hard disk. However, if
the hard disk is damaged (for example, by a software virus or by being physical
damaged), you can replace the damaged drive with the bootable backup device drive
and boot the computer, (assuming you created a bootable disk in advance of the
problem). This feature is only available in BounceBack Professional with FireWire
and USB external drives. (USB drives only supported on Intel Processors.)
!
Internal Backup. BounceBack supports the use of internal hard drives as backup
devices.
!
Data Management. Supports backup drive data management, when files are no
longer needed on the backup hard drive they can be reviewed and purged from the
backup drive.
!
Auto Launch. Any time you connect an external designated backup device to your
computer; this feature scans your system disk for new or modified files and
automatically backs them up to the backup device, FireWire or USB.
!
Security. Supports external FireWire hard drives.
9
Connecting the External Drive
Chapter 2: Connecting External Drives
Important Information
It is best to connect power to the FireWire or USB drive, turn it on, and connect it to the
Mac computer before installing any of the BounceBack software.
Do not use PC formatted drives on the Mac unless you are only reading files. DOS drives
are unreliable on the Mac when writing data. For best performance, drives should be
formatted with Mac OS Extended format before being used for backup.
Connecting a FireWire External Drive
1. Connect the power supply to the drive, plug it into an outlet, and turn it on (if the
drive has an on/off switch).
NOTE:
The CMS Portable 2.5 inch FireWire ABSplus drive is powered by the
FireWire connection and does not have a power cord.
2. Connect the interface cable to an appropriate FireWire port on your computer. The
FireWire port is usually identified by “1394,” or the FireWire logo.
If you cannot locate a FireWire connection, refer to the documentation for your
computer.
NOTE:
For the best performance, connect the external drive to a built-in
FireWire port on the computer.
3. Connect the other end of the interface cable to the External Drive. Look closely at
the cable ends for correct orientation when connecting.
4. Congratulations, you’re ready to install the BounceBack software and run your
first backup. Please read the FireWire guidelines below for important information.
FireWire Guidelines
!
You can connect or disconnect your FireWire drive while the computer is on.
NOTE:
Before you disconnect the FireWire drive, select the drive icon and
drag it to the Trash icon. (or choose Eject from the File menu to
unmount the drive.)
You can ensure maximum performance by connecting the backup drive
directly to your computer instead of other FireWire devices.
10
Connecting the External Drive
!
To prevent data loss, do not plug in or disconnect additional FireWire devices while any
FireWire device is in use.
!
For best performance, unused FireWire ports should be left empty. There are no
terminators for FireWire connections.
!
Before connecting a Desktop drive, always turn on the drive’s power switch.
Disconnecting the Backup Drive
Backup Do’s and Don’ts
!
Do not disconnect your backup drive while it is backing up your files—data loss and
corruption will result!
!
You can connect or disconnect your backup drive while the computer is on.
To disconnect your External Hard Drive, select its icon on the Mac OS Desktop and drag it
to the Trash icon (or choose Eject from the File menu to unmount the drive). After the
FireWire or USB backup drive’s icon disappears, you can turn it off and/or disconnect it.
11
Installing the Software and Running Your First Backup
Chapter 3: Installing BounceBack Software and Running
Your First Backup
Important Information
!
It is best to connect power to the drive, turn it on, and connect it to the Mac before
installing the software.
!
It is highly recommended that you temporarily disable your virus protection software (if
you have it); this will increase the speed of the initial full backup. See your virus
protection software documentation and follow the instructions for temporarily disabling
the program.
Installing the BounceBack Software from CD-ROM
To install the BounceBack software from your CD-ROM drive:
1. Start your computer and wait for the Mac OS to finish loading.
2. Insert the BounceBack CD into the CD-ROM drive.
NOTE:
If the CD-ROM drive has a spindle, make sure that the CD is pushed all
the way down.
3. Double click the BounceBack CD icon to open the BounceBack CD window.
4. Double click the BounceBack Installer icon.
12
Installing the Software and Running Your First Backup
5. Click on the Install button to start the install process. You may also view the manual,
uninstall existing software or check for upgrades from this screen.
6. You are required to authenticate your access to the system by entering your user
name and password.
7. Read license and click Accept.
8. After installing, a restart will be required so the BounceBack driver may be loaded. All
applications should have been closed before starting any installation, any that are
open will be closed for you.
9. Once your system reboots, the BounceBack software has been installed. To continue,
see Running Your First Backup.
NOTE:
BounceBack software is installed in the Applications folder. Do not
move or install the software to any other folder.
Running Your First Backup
Once the software installation is complete and your system has rebooted, the
BounceBack software will begin to configure your first backup.
1. After the operating system reboot, you will be requested to register your BounceBack
software through a link to a registration web site.
2. After registration, the software has to be activated by entering an activation code.
The code is supplied with the BounceBack software, usually on the flap of the
BounceBack CD cover, and consists of 4 groups of 5 characters.
3. During the setup process, you will be prompted to determine the target location of
your back up data.
4. Click Yes to use a second internal hard drive or external drive as the backup device.
Click No to direct the backup to your primary hard drive.
13
Installing the Software and Running Your First Backup
5. If you select YES, the software will look for an internal or external drive that meets
the backup criteria and use it. However, if both an external and internal are found,
the software will request a further clarification from you as to which one to use, see
below:
Select the name of the hard drive you wish to use as the backup unit. If you have
not connected the backup drive, connect it now and once it has been identified by
the operating system, and select ‘Rescan Device List’ this will update the Device
List display to include the newly connected drive.
6. Once you have selected the target location, the BounceBack software will scan your
computer to determine the size of the backup and estimate the total amount of time
to perform the backup. The backup size, time estimation, source and backup
locations are all displayed.
14
Installing the Software and Running Your First Backup
If you choose to change the “default” backup created, you can select View Settings
which will launch the BounceBack Control Center program enabling you to customize
your backup. Otherwise, you may choose between starting the backup now or later.
When the backup is complete the Backup Totals screen will display.
15
Installing the Software and Running Your First Backup
NOTE:
The Total Files and Folder count may differ from the number of files
you see in the backup due to the hidden files built into the Mac OS. For
example, each folder contains a file named “.DS_Store” which you
cannot see. Also, the backup on the hard drive may show files and
folders that will not show up if you boot from the Backup drive. These
files and folders should not be deleted or disturbed if the bootability of
the BounceBack Professional backup is to be maintained.
(Don't forget to re-enable your virus protection software if you disabled it. See the virus
protection software documentation for instructions on how to enable it.)
Checking the log after backups
A description of the backup is added to the BBLog.txt file, which is accessed by launching
the TechRepair application in the BounceBack directory, after every backup. Entries are
added to the log for files that are skipped due to permission problems or not backed up
for other reasons (like a file in use).
Unmounting an External Drive
After you’ve successfully backed up your files, select your External drive and drag it to
the Trash icon (or choose Eject from the File menu to unmount the drive.) After the
drive’s icon disappears, you can turn it off and/or disconnect it. The BounceBack software
will prompt you to connect your drive after the reminder period.
NOTE:
By default, the BounceBack application will automatically launch and
initiate a backup whenever you connect a backup device. You can
change this and other settings from the BounceBack Control Center
application.
16
Installing the Software and Running Your First Backup
Starting Your Next Backup
The BounceBack Control Center application is located inside the BounceBack folder
within the Applications folder. For your convenience you can place this in the Dock or
create an alias for it on your Desktop. Double click it to start a backup or change
settings. Or you can use the new convenient BounceBack menu that is installed onto
the right side of the main menu bar. If you prefer not to have this menu on the main
menu bar, you can disable this feature from the BounceBack Control Center application.
BounceBack will use the settings as defined in BounceBack Control Center, on each
backup.
!
Any background tasks that interfere with file copying, including anti-virus software
and file undelete software, need to be disabled for the backup drive.
!
If the external drive contains old backups, use Apple’s Disk Utility to reformat the
drive as Mac Extended format before running the initial backup.
!
If FileVault is enabled, BBBackup will backup your home directory as encrypted. Any
secondary users that are not logged in during the backup but have FileVault enabled,
will have their home directories backed up as encrypted and cannot be accessed
unless the user is logged in.
Removing BounceBack Software
To remove the BounceBack Software from your computer, you’ll need to launch the
BounceBack installer either from your CD or launch the electronically downloaded
installer.
1. Double click the BounceBack Installer icon.
2. Click the Uninstall button.
17
Launching and Functions
Chapter 4: Launching and Functions
What’s in this Section?
This section describes how to launch BounceBack and provides an overview of
BounceBack functions.
Section Topics
4-1: Launching BounceBack Control Center
4-2: BounceBack Functions
Backup
Restore
Security
Settings
Options
Help
Registration
Information
4-3: Launching Backups
4-4: Password Security
18
Launching BounceBack Control Center
4-1: Launching BounceBack Control Center
BounceBack Control Center is easily accessed. To open BounceBack Control Center:
a. Select Applications from the Go menu.
b. Open the BounceBack folder.
c. Double click on BounceBack Control Center.
19
BounceBack Functions
4-2: BounceBack Functions
BounceBack includes five basic functions:
1.
2.
3.
4.
5.
Backup
Restore
Security
Settings
Options
These functions correspond to the five tabs from left to right on the top of the
BounceBack Control Center as shown below.
- Launches the Help manual for BounceBack.
- Launches the Registration screen for BounceBack.
- Launches an information screen about the BounceBack program.
20
BounceBack Functions
If you click the Yes button for this option, you are taken through a wizard to create a
backup set. You can select predefined backup sets: Data Backup of all available files on
the system or c:-drive. My Documents which limits the backup to a smaller amount of
data files but usually includes all of your data files, or Let Me Choose which will allow
you to choose the drives, folders, files or file extensions you want to backup and select a
location for them to go.
The only options available beyond the above is scheduling and naming the backup set.
Backup
Once you have defined one or more Backup Sets and set the options for those sets, you
are ready to manually run backups or to have scheduled backups run automatically.
Restore
The Restore function, also known as QuickRestore, enables you to quickly replace lost
data with data you have previously backed up.
Security
The Security function enables you to lock your external drive with a password. You will
need the BounceBack software to unlock the drive.
Settings
Before running backups, you must define at least one Backup Set; usually this is done
during the installation. The Settings function can add advanced features to any Backup
Set. A Backup Set is a set of characteristics that you define to create a backup for a
specific purpose. The characteristics that you can define include the:
!
Scope of the Backup Set (what files or folders will be backed up)
!
Destination of the Backup Set (where will the files or folders be backed up)
!
Schedule of the backup (how often will the backup occur or will the backup be
launched manually)
!
Options that apply to each Backup Set
!
Name of the Backup Set.
In order to run backups—either manually or by scheduling backups to run automatically—
you must create at least one default Backup Set. Create additional Backup Sets as
needed for specific purposes.
21
BounceBack Functions
Options
Before running backups, you may also find it useful to define options for your Backup
Set(s) using the Option function. These are Global functions that include options for
allowing you to:
!
View the progress of backups
!
Schedule reminders for performing manual backups
!
Specify whether backups automatically launch whenever the backup device is
connected
22
Launching Backups
4-3: Launching Backups
Scheduled Backup Sets will run automatically assuming the designated backup device is
connected to your computer.
Backups designed for a button push or connection via USB, FireWire will also run
automatically.
Manual Backups can be run at any time; all you have to do is select BounceBack Control
Center using:
a. Select Applications from the Go menu.
b. Open the BounceBack folder.
c. Double click on BounceBack Control Center.
Backup Operation
1. Click the Backup tab on the BounceBack Control Center.
23
Launching Backups
2. Click the Yes button to continue.
3. The Backup Set Selection screen above shows all backup sets. Select the Backup Set
or Sets you want to launch by clicking the check box next to its name. To launch the
back up, click the Backup button.
4. The BounceBack software will launch into the backup or backups by first scanning
the source drive to size the backup and then compare the data against that of the
backup device. All files that have been modified are selected for backup. If the
backup device or hard drive is not available then a message is displayed requesting
you connect it before proceeding.
24
Launching Backups
5. The Backup on completion of the scan starts the actual transfer of data. You can
have a detailed display as shown or a single progress bar. In this example, the
detailed display is shown.
25
Launching Backups
6. On completion of the backup, the following screen is displayed.
7. In the event of any major problems with the backup, the status field identifies errors
occurring during the backup. If this occurs, review the backup error log found in
BounceBack TechRepair to identify if this is a serious issue or if some files were
inaccessible to the backup because they were in use.
26
Security
4-4: Password Security
BounceBack Control Center Security enables the hard drive’s password protection
features. When the hard drive password protection is locked, it is impossible to access
the hard drive without the password to unlock it. If the hard drive password is lost, it will
be impossible to recover the drive data. CMS Products customer service has no “back
door” for retrieving passwords.
BounceBack Control Center Security allows you to configure your external backup drive
to be password protected and it can be integrated into the backup process. Think of it as
just another option to a data set. You can also password protect your external unit
independent of the backup operation.
NOTE: Not all external hard drives support password protection.
Launching BounceBack Control Center Security
To launch BounceBack Control Center Security Wizard
!
Click the BounceBack Launcher icon
then the Security Tab.
and then click BounceBack Control Center and
Or
!
Click Applications from the Go menu, open the BounceBack folder, double click on
BounceBack Control Center and then click the Security Tab.
27
Security
The Security Device List screen displays all password enable devices found. Click the
drive you wish to protect and then click Next to move on to the Password Selection
Screen.
If you have not connected your device, connect it now and click Refresh, this will refresh
the device list. Back will return you to the BounceBack Control Center.
28
Security
Password Selection
Enter Password – Shows a * character for each typed key, up to 32 characters can be
used.
Verify Password – Shows a * character for each key typed, up to 32 characters can be
used. Enter and Verify password must match otherwise an error occurs when you try to
lock a device.
I Forgot – If present and active, clicking this button allows you to answer a question that,
if answered correctly, will retrieve your forgotten password. (See Options below.)
Lock Device – This button executes a Lock which actually locks the external hard drive
with the password you typed into Enter and Verify Password. If a device is locked then the
button is renamed to Unlock Device. This button executes an Unlock which actually
unlocks or removes the password from a locked device.
Done – Returns you back to the BounceBack Control Center
Back – Takes you back one screen, in this case to the Security Device List
Options – Takes you to the Password Options Screen.
29
Security
Password Options
1. Always Prompt for Password Before Backing Up – If checked, you will have
to enter the password in order for the backup program to continue. If you leave
this unchecked, the software will mange your password and unlock the device
before the backup takes place.
2. Ask Me a Security Question if I Forget My Password – If checked, when you
lock a device with a password, the software will prompts you with the Password
Reminder Screen. The Password Reminder Screen asks you to select a question
and enter an answer. If you forget your password, you can click on the I Forgot
button. The Password Reminder Screen appears asking you to enter the answer to
the selected question. If you answer the question correctly, it will provide you
with the password.
NOTE: For added security; once this option is selected you will have to respond correctly to
the reminder in order to change it.
30
Security
Select Password Reminder
If Ask Me a Security Question if I Forget My Password is checked and the Lock
Device button is clicked, the Select Password Reminder Screen appears.
It allows you to select a reminder question and enter an answer. When you click Accept,
you have set up a second chance to retrieve a forgotten password.
Password Reminder
The Password Reminder Screen appears when you click an active I Forgot button.
It is asking you to enter the answer to the selected question. Once you have entered
your answer, click Lookup. If the answer is correct, the password is displayed.
31
Security
Adding the Password-Protection
Follow these steps to add password-protection:
1. In the BounceBack Control Center program, click the Security tab.
2. If needed, select the device to password protect from the device list. Any locked
drives are identified as such.
3. Enter your password in the Enter and Verify Password text boxes and click the Lock
Device button.
4. The device is now password protected.
Removing the Password-Protection
Follow these steps to remove the password-protection:
1. In the BounceBack Control Center program, click the Security tab.
2. If needed, select the device to remove the password from the device list. Any locked
drives are identified as such.
32
Security
3. Enter your password in the Enter and Verify Password text boxes and click the
Unlock Device button.
4. The device is now unlocked.
33
Security
Chapter 5: Settings and Options
What’s in this Section?
In this section you will learn how to create Backup Sets.
Section Topics
5-1: Settings Function Overview
5-2: Creating a New Backup Set
5-3: Scheduling A Backup Set
5-4: Backup Options
34
Settings Function Overview
5-1: Settings Function Overview
This feature is accessed from the BounceBack Control Center by moving the cursor onto
and clicking the Settings tab. It lets you create or modify backup sets, using the
Settings Wizard. This wizard will take you through a series of screens and you may add,
change or remove characteristics of the backup set as you progress.
The Settings Function supports the following settings for a backup set:
Create a Backup Set
Modify a Backup Set
Select backup sources from drives, folders, files
Select backup locations by drive, and existing or new folder
Data Verify
Unattended operation
Computer Shut Down (power off) on completion of backup
Excluding drive, folders or files from a backup set
Scheduling Backups
A Backup Set is a set of characteristics that you define to create a backup for a specific
purpose. Before running backups, you must have defined at least one Backup Set; this is
usually performed during the installation of the software. Create additional Backup Sets
as needed for specific purposes.
35
Settings Function Overview
Click the Settings tab to begin the process of creating or modifying a Backup Set.
Follow the screens to create a Backup Set.
36
Settings Function Overview
To create new Backup Set, click Add. Creating a new Backup Set is described below.
To delete an existing Backup Set, click the desired name in the Backup Set column and
then click Remove, and then click Accept.
To schedule automatic backup for an existing Backup Set, click the desired name in the
Backup Set column and then click Schedule.
To modify an existing Backup Set, click the desired name in the Backup Set column and
then click Next.
When you create or modify a backup set on the completion of the wizard, you will return
to this screen, by clicking Accept you are confirming the changes or additions you made.
To exit the Settings function without creating or modifying a Backup Set, click Cancel.
37
Creating a New Backup Set
5-2: Creating a New Backup Set
When creating a new Backup Set, you will first be asked to define the scope of the
Backup Set. That is, you will be asked to specify what type of characteristic you want for
the backup set, including what data to backup and the locations it will come from and go
to.
After clicking Settings and Add on the Backup Set List screen, the following screen
displays:
Caution: At any step in creating a Backup Set, if you click Cancel or Start Over
you will lose all the information that you have entered to that point.
Backup Set Options
In the Backup Set Options sections, select any of the Backup Set Options you wish to
apply to the backup set. By default, no selections are necessary.
! Verify Data — If this option is checked, each backed up file will be verified against
its source. During the actual backing up of the data set, a verify progress bar will
display to show progress of the verify function. Verifying takes a slightly shorter
38
Creating a New Backup Set
time than a backup because no writing to the hard drives is required; therefore, a
backup with verify will take slightly less than twice as long as a backup alone.
! Unattended Backup — If this option is selected, BounceBack will run without any
user interaction. The program will log all results.
! Shutdown System on Completion — If this option is selected, BounceBack will
shut down your computer after it performs a backup. The software will display a 30
second countdown warning you before it shuts down the system (requires
Unattended Backup).
Once you have made your selections, click the Next button and the Backup Item
Selection screen will display.
Click the Add button and the Select Files and Folders to Backup screen will display to
select the drives, folders or files for the backup set.
39
Creating a New Backup Set
If you highlight a drive by clicking its icon, it will be the source of the backup set. If you
double click on a drive you will open the display to next level of folders.
To continue, click the Choose button when you have made your drive, folder or file
selections for backup.
The next step is to pick a location for the selected data in the backup set to be sent.
Select a drive by highlighting it or open it by double clicking on it.
40
Creating a New Backup Set
Once a drive is opened, you can select an existing folder or create a new folder to store
the backups in. To create a new folder, click the cursor in the New Folder: text box and
enter the name you want.
Click the Choose button once you have selected your backup storage location.
To continue, click the Next button
41
Creating a New Backup Set
Backup Set Exclusions allow the user to exclude specific items from a backup set. If you
select No, Backup Everything and then click Next, you will move on to the scheduling
screen and skip the exclusion list selection screens.
If you want to exclude something select Yes, I want to select folders or files to exclude
from this backup set and then click Next.
42
Creating a New Backup Set
Click the Add button to start the selection process.
43
Creating a New Backup Set
By double clicking on folders you reach your desired folder to exclude.
Click Choose once you have made your selection.
A summary of the exclusions you have made are listed, you can Add or Remove until
you have your final selection of exclusions. These exclusions apply to the Backup Set
being created only.
To continue, click the Next button
44
Scheduling a Backup Set
5-3: Scheduling a Backup Set
If you intend to use a time schedule for backing up your computer, select the Launch
backups at Scheduled Intervals and then click the Next button.
If you intend to launch backups by any other means, select I will Manually Launch My
Backups and then click the Next button, this will skip the scheduling screens.
Note: If a scheduled backup is missed because the computer was off,
BounceBack displays a message when the computer is powered on giving
you the options of running the missed backup immediately or to wait until
a more convenient time.
45
Scheduling a Backup Set
Not scheduled is the default.
46
Scheduling a Backup Set
Click Once to schedule a one-time automatic backup.
Use the drop-down list to specify the time and the date of the backup.
47
Scheduling a Backup Set
Click Daily to schedule a daily backup.
Use the drop-down list to specify the time of the backup. Use the check boxes to specify
the days of the week to perform backups.
48
Scheduling a Backup Set
Click Monthly to schedule monthly backups.
Use the drop-down lists to specify the time of day and day of the month for the backup.
After specifying the frequency of backups, click Next to continue, which displays the
Backup Set Summary screen.
49
Scheduling a Backup Set
Optionally, you can change the name in the Backup Set Name field. The BounceBack
software will generate default names for you. The Scheduled For field displays the
scheduled backup time(s). If manual backup was selected, this field will display a value
of Not Scheduled. The Options field displays any selected options for the Backup Set.
To modify the schedule, click the Back button. Otherwise, click Done to indicate no
more changes or modifications are needed.
50
Scheduling a Backup Set
Clicking Accept completes the wizard and now stores the backup set.
This completes the Settings wizard operation.
51
Options Function Overview
5-4: Options Function Overview
As displayed when you move your mouse over the Options tab, the Options function
allows you to specify options that apply to all of your backup sets.
These options are not configured through the Settings function because they apply to all
Backup Sets. Settings allow you to configure options that are specific to individual
Backup Sets.
52
Options Function Overview
Backup Options
Clicking the Options tab displays the Backup Options screen.
Backup options include:
Remind Me to Backup Every X Days ! To set a reminder for manual backups, use the
arrows to set the number of days before a reminder occurs. BounceBack tracks the
time between backups and reminds you when you need to perform a backup.
Scheduler Assumes the Backup Device is Always Available ! Use this option if
you plan to keep your backup drive always connected to your PC. The scheduler
automatically backs up your data as you defined in each of your Backup Sets. If you
disconnect the backup drive, BounceBack will remind you that you have missed
scheduled backups. If this option is NOT checked, scheduled backups will only occur
when the device is connected to your computer.
Scheduled Backups Launch Only on Connection of a Backup Device ! Use this
option to launch scheduled backups ONLY when the backup device is connected. This
mode of scheduling is designed for the mobile user who does not normally have the
backup device connected to the computer.
To exit the Options Function, click Cancel.
To accept changes made to Backup Options, click Accept.
53
Recovering Your Data
Chapter 6: Recovering Your Data
Recovering data that you have accidentally lost, archived, or want to transfer to another
computer is easy with the BounceBack software and backup drive.
BounceBack Restore
BounceBack Restore provides a convenient method of accessing or restoring files from the
backup drive. This is not the only method you can use to access your data however. To run
BounceBack Restore:
1. Select Applications from the Go menu.
2. Open the BounceBack folder.
3. Double click on BounceBack Restore.
After completing a backup, the BounceBack Restore display should look something like this:
Each of the items in BounceBack Restore is explained below:
Restore Window
The Restore window allows the user to navigate the drives and folders contained in the
backup.
Double-clicking a file will open it with the default program for that file type. Doubleclicking a folder will open that folder and re-display its contents. When the Restore
window is displayed in detailed mode (the default mode), the filename, modification date,
file size, status, and file kind is displayed for each file. The status value represents a
comparison of each file with that of the original file on the source drive. The status can be
any one of the following:
54
Recovering Your Data
!
Unchanged – this version of the file is the same as the original source file
!
Older – this version of the file is older than the original source file
!
Newer – this version of the file is newer than the original source file
!
Deleted – the original source file has been deleted
Tool Bar
The tool bar in BounceBack Restore contains the following items:
Info Button
The Info button displays information about the currently selected item(s) in the Folder
and Data panes. It can display info for drives, files, or folders.
Purge Button
The Purge button allows you to remove from the backup drive all folders and files that
have been deleted from the original source drive. See “Purging Deleted Files” below for
more information.
Restore Button
The Restore button restores the currently selected files and folders to the path displayed
in the Restore Path pull-down. See “Restoring Data” for more information.
Restore Path Pull-Down
The Restore Path pull-down indicates where files and folders you restore with the
Restore button should be copied to. By default, the selected data is restored back to its
original location on the source drive. You can use the Browse option in the pull-down
to choose a re-directed location such as the desktop to restore to. The program will
automatically remember the last ten restore paths you select the next time you restore
data. See “Restoring Data” for more information.
55
Recovering Your Data
Restoring Data
BounceBack Restore can restore files and folders backed up to the backup drive quickly
and easily. The steps to restore data are as follows:
1. Start BounceBack Restore.
2. Navigate the folder tree in the Restore window to locate the parent folder
containing the files and folders to restore.
3. Select the files and/or folders to restore.
NOTE: If you wish to restore your data to a folder other than the original
location, use the Restore Path pull-down and Browse for the new
location to restore your data.
4. Click the Restore button. Your data will be restored to the location indicated in the
Restore Path pull-down. The default restore location is the folder where the file was
originally backed up from on your computer.
5. At the Restore Files window you have the following Restore Options. Select the
one you want and click OK.
!
Overwrite Existing Files Without Asking – this option will overwrite any
corresponding files that already exist with the same name in the Restore Path with
the files you select for restore.
!
Prompt before Overwriting – this option will prompt you and ask if you want to
overwrite any files in the Restore Path with the same name.
!
Do Not Overwrite Existing Files – this option will only write files in the Restore
Path which do not have a corresponding file with the same name.
!
Create Full Path Structure – this option will re-create the path structure of the file
to restore, as it exists on the backup drive before copying it to the restore location.
56
Recovering Your Data
NOTE: The Create Full Path Structure option is ONLY available when redirecting the restore to a path other than the original source location.
6. The Restore Statistics displays the size and number of files and folders you have
chosen to restore, along with the disk space available at the Restore Location.
Click Continue to begin the restore process.
Purging Deleted Files
BounceBack Restore provides a method of removing files which have been deleted from
the source drive but that still exist on the backup drive.
To purge deleted files from the backup drive, follow these steps:
1. Start BounceBack Restore.
2. Click (highlight) the folder in the Restore Window you would like to perform the
purge operation on. Any folder or subfolder in the backup structure can be selected.
To purge all the deleted files from the entire backup drive, click the icon representing
the backup drive letter.
3. Click the Purge button.
4. After a warning message, the BounceBack Restore display should be similar to:
5. At the Purge Files window, you have the following Purge Options:
!
Delete Purged Files Without Asking – this option purges all deleted files in
the folder selected in the Folder Pane from the backup drive without prompting.
!
Prompt before Purging Each File – this option also purges all deleted files in
the folder selected in the Folder Pane, but will prompt you each.
NOTE: These options will not only search the selected folder for deleted files,
but will also search any sub-folders inside of the selected folder.
Select Delete Purged Files Without Asking and click OK.
6. The Purge Results window will be displayed. Click OK.
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Recovering Your Data
Recovering from a Disk Crash
Before you attempt the procedures in this section, make sure that you have ruled out
other causes for your computer’s problems. You may want to check the following first:
!
Recently installed software (especially if the software added items into your
System Folder).
!
Testing your hard disk with Apple’s Disk First Aid. Disk First Aid is integrated into
the Disk Utility application. The Disk Utility application is located in the
“Applications” folder inside “Utilities.”
Once you have ruled out the above issues, you can use one of the following procedures
to start your computer from your Mac OS CD-ROM and recover from a system failure.
Mac OS X Recovery Instructions (BounceBack Professional Only )
1. If you have a FireWire drive, it may be possible to select it as the startup drive while
starting up. To try that, restart the Mac while holding the option key down. You will be
presented with a list of drives that have systems. Scanning for drives may take a
while, be patient. Your FireWire drive will show up probably with a FireWire symbol
instead of a name. Click on this drive to select it for startup and then hit the arrow
key to continue. If you are able to do this you can use Apple’s Disk Utility program
to format and partition your internal disk, if necessary.
2. If you are not able to startup from the external FireWire drive and you have a desktop
Mac, disconnecting the internal hard drive and starting up your computer with the
External FireWire drive connected should force your Mac to use the FireWire
backup drive as the startup disk if you don't have another disk with a valid Mac OS.
Set the FireWire drive as the startup disk, shut down and reconnect your internal hard
drive, then restart. You can then partition and format your internal hard drive with
Apple’s Drive Setup program, if necessary.
3. Locate the already installed and configured BounceBack Restore program on the
backup drive and use BounceBack Restore to restore all the files you need to your
internal drive. (The drive you restore to should have the same name as the one you
originally backed up. BounceBack Restore can then restore back to the original
locations.) See “BounceBack Restore” and “Restoring Data” for details on the
BounceBack Restore application.
58
Backing Up Multiple Computers
Chapter 7: Backing Up Multiple Computers
You can use the BounceBack software to backup multiple computers to a single external
FireWire drive.
!
To backup multiple computers, where only one of the backups will be bootable, see
“Setting Up Separate Folders for Multiple Computer Backups.”
!
To backup multiple computers, where all of the backups are bootable, see “Setting
Up Separate Partitions for Multiple Computer Backups.”
Setting Up Separate Folders for Multiple Computer Backups
To back up multiple computers, set up a separate backup folder for each computer that
you want to back up.
Use the Mac OS to create additional backup folders on the backup drive.
1. Double click the backup drive icon to open the drive window.
2. Open the File menu.
3. Select New Folder.
4. Type in a name for the folder.
5. Use the BounceBack Settings window on each computer to set the folder you just
made as the destination of the computer’s Backup Item.
6. Run a full backup on each computer.
NOTE:
Only the backup of the computer with the Destination set to the root of
the backup drive will be bootable, if BounceBack Professional was
used.
Setting Up Separate Partitions for Multiple Computer Backups
You can use the external FireWire drive to create bootable backups for multiple
computers, using BounceBack Professional. To do so, you must do the following:
1. Partition the backup drive so that each computer can be backed up to a separate
partition. This should be done using Apple’s Disk Utility program (found in the
Applications folder inside Utilities). Follow the instructions provided by the utility.
2. Install the BounceBack Professional software on each computer.
3. Connect the Backup drive to the computer.
4. Configure the BounceBack Backup Item or Set with the appropriate Source and
Destination.
5. Run a full backup.
6. Repeat steps 3-5 for each computer.
59
Troubleshooting and Technical Support
Chapter 8: Troubleshooting and Technical Support
This chapter includes troubleshooting tips and contact information for technical support.
Problems and Solutions
Problem
Solution
How do I restore the default
BounceBack backup settings?
Uninstalling the BounceBack software
and then reinstalling will restore the
default backup settings.
Can I use multiple drives to back up
my Mac.
Yes. However, make sure that each
backup drive that you mount has a
different name. This gives you the
ability to back up different items to
different drives.
If you don’t give each drive a different
name, the BounceBack software will
only work with the one that mounts
first.
I’m having trouble mounting and/or
unmounting the external drive with
Mac OS X.
If a drive doesn't mount on Mac OS X
after being attached:
1. The drive may mount if you log out
and log back in to the Mac.
2. If that doesn't work, shut down the
Mac completely and then start it
up. (Before starting up, make sure
that the power disconnects from
the backup drive by turning off its
power switch or momentarily
disconnecting it from the
Macintosh if it doesn’t have a
power switch.)
3. Have all the system updates from
Apple been installed? Operate on
the most current OS system.
If the drive is mounted but won't
unmount because Mac OS X claims it
is in use, log out of Mac OS X and log
back in to quit whatever process is
using it. You should then be able to
unmount the backup drive.
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Troubleshooting and Technical Support
I have a DOS formatted backup drive
that I now want to use for my Mac.
What do I do?
You should not use a DOS formatted
drive for backup on a Mac, the file
system would eventually be corrupted.
To remedy this, you will need to put a
Mac format on the disk.
Format and partition disks using the
“Mac OS Extended” format by using
the Disk Utility application. The Disk
Utility application is located in the
Applications folder inside Utilities.
Additional Information:
Do not use PC formatted (DOS) drives
on a Mac unless you are only reading
the files. Writing to a DOS drive is not
reliable unless you are writing to a
blank drive. If you need to reliably
write to a DOS drive, always erase the
entire disk (not just the files) before
writing to the disk again. To avoid this
problem and see better performance,
drives that are used for backup should
be formatted with the Mac Extended
format.
My Backup drive works but the backup
is not bootable.
Did you use BounceBack Professional?
The back drive must be partitioned
and formatted for Mac OS X using
Apple’s Disk Utility. Select the hard
drive, not the backup volume when
performing an Erase.
Reformat the backup drive if an old
backup was on the drive when the
new BounceBack software was
installed. Then run the software and
select Disaster Recovery.
My backup is bootable, but some
things don’t work correctly.
Make sure you are using the most
current version of the BounceBack
software. Revisions can be
downloaded from
www.cmsproducts.com.
Reformat the backup drive if an old
backup was on the drive when the
new BounceBack software was
installed and run a full backup.
How do I upgrade my Mac OS?
You can update your Mac OS X system
software by using the Software Update
control panel/system preference panel
supplied by Apple.
For this to work, you will need an
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Troubleshooting and Technical Support
Internet connection.
For OS X, CMS recommends upgrading
to the latest version of the operating
system.
After running System Update and
restarting your Mac, you may need to
run System Update again. Some
updates may not be available until an
earlier update and restart is done first.
Therefore, it may be necessary to
update, restart, and repeat until no
more updates are available.
Are there any limitations in file and
folder names?
Special symbols such as / or \ and "
and $ should be avoided in file and
folder names. Mac OS X will have
difficulty with them.
What’s in BBDrives.txt?
There is additional information for
technical support purposes. Please be
prepared to send the file to CMS in
addition to the BBLog file if tech
support requests it.
The backup drive is locking up or the
drive is becoming corrupt.
If you are having problems with the
drive locking up or the format on the
drive is becoming corrupt, it may be
due to your drive being shipped in a
DOS rather than a Mac format. You
can check this by selecting the backup
drive and selecting either Get Info or
Show Info from the File menu in the
Finder. In the information window, you
will see a field called format. This
should say Mac OS Extended. If your
drive is formatted in a DOS format see
the above problem, "I have a DOS
formatted drive that I now want to use
for my Mac. What do I do?”
The problem with DOS formatted disks
is a Mac OS problem and occurs under
both Mac OS 9 and Mac OS X on any
drive using this format. DOS format
works if you use it as read-only and
never write to the disk. If you write to
the disk you risk corrupting the drive.
If you are still having problems with
the backup drive locking up, you may
have a conflict with an anti-virus
program or another background disk
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Troubleshooting and Technical Support
utility program. The problem may be
avoided by disabling the utility
program during backups, if possible,
just for the backup drive. For example,
it is possible to disable Norton
FileSaver for just the backup drive
while leaving it available for other
drives. Go into the FileSaver program
and uncheck “Update disk directory
info” and “Track Deleted File/Folders”
for the backup drive.
I replaced my internal drive with the
backup drive and now none of my
aliases work.
Try renaming the backup drive to have
the same name as the original source
drive.
If you have a lot of aliases on your
drive, the aliases may break on
backups because they will point to the
original source drive, which is no
longer present.
If you rename your backup drive to
the original source drive’s name, the
aliases may work and point to files on
the backup drive. When restoring from
the backup drive to the source drive or
replacing the source drive with a new
drive it is important for the restored
drive to have the same name as the
original source drive, after the restore
is completed.
I can’t use my backup drive to start up
from a different Macintosh.
If you can’t start up from your backup
drive after moving it to a different
Macintosh, it may be necessary to
update or upgrade the MAC OS on the
backup drive before it will be possible
to start up from it. This may also work
if the backup was incomplete.
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Troubleshooting and Technical Support
Technical Support Information
For Customer Service and Technical Support please contact a CMS representative or your
local CMS reseller.
Before calling technical support, you should determine the exact version and build date of
your BounceBack software. This information is contained in the Information tab in the
BounceBack Settings application window. Alternatively, using the Get Info or Show info
command on an BounceBack program file can provide the same information.
For Technical Support:
!
You can visit our website at http://www.cmsproducts.com/support to view the
online manual, additional troubleshooting pointers, and technical notes.
!
You can e-mail us at support@cmsproducts.com.
!
You can call Customer Support at (714)424-5520 or fax Customer Support at
(714)435-9483.
Please be ready to provide the technician with the make and model of your notebook, the
operating system you are using. If possible, have your notebook available when making
the call.
When e-mailing or faxing, include the make and model of your notebook or PC, the
operating system you are using, as well as any information you feel is pertinent. Please
include a phone number where you can be reached, and your fax number or e-mail
address so that we can contact you.
NOTE:
No products will be accepted as returns unless shipped with a return
authorization. Call CMS Customer Service for more information.
64