Dimplex Westcott 5 Operating instructions

 Contact Details Please note that some of the contact details on this PDF document may not be current. Please use the following details if you need to contact us: Telephone: 0844 879 3588 Email: customer.services@gdcgroup.co.uk The customer support section of our website also features a wide range of information which may be of use to you and is available 24 hours a day. It includes: • Operating and installation instructions • Easy ‘How to use’ guides for storage heaters • Service and repairs • Where to buy our products • Literature downloads • Heating requirement calculator Visit ‐ www.dimplex.co.uk/support A division of GDC Group Ltd
Millbrook House Grange Drive Hedge End Southampton SO30 2DF
Registered No: 1313016 England
VAT GB 287 1315 50004
EEE Producer Registration Number –
Paper from sustainable sources
Westcott 5 Clean Burn Stove
Please hand these instructions to the stove user when installation
is complete. Leave the system ready for operation and instruct the
user in the correct use of the appliance and operation of controls.
Installation should only be carried out by a suitably qualified
installer that is registered with HETAS (UK) or with the Irish
Nationwide Fireplace Organisation (INFO).
Installation must comply with Building Regulations.
08/51351/0 - Issue 1 - 27/06/12
The product complies with the European Safety Standards EN13240 for Room heaters fired by solid fuel.
L (Dia)
Table 1 - Dimensions
Westcott 5 Clean Burn
Note: All Dimensions in mm. Dimensions stated may be subject to a slight ± variation. ( 25.4mm = 1”)
Table 2 - Technical Specification
Westcott 5 Clean Burn
Wood Only
(Moisture <20%)
Fuel Type
Nominal heat output
CO Emission (@13% O2)
Flue Gas Temp
Flue Gas Mass Flow
Refuel Period
Flue Outlet Size
Product Weight
Additional Room Ventilation Required
Safe Distance to Combustibles
See Table 4
Z = At least 150mm or to a
suitably heat resistant wall
(See table 3)
Solid, non-combustible
material e.g. masonary
or concrete
See Table 3
Table 3 - Position of Hearth & Appliance from adjacent walls
Hearth distance ‘X’ from wall
Min Wall Thickness ‘T’
Min Wall height ‘H’
Appliance distance from walls
0 - 50mm
51 - 150mm
0 - 150mm
150 - 300mm
Height of appliance +300mm
or 1200mm from hearth
(whichever is greater)
No Minimum Requirement
Seal with fire
proof lagging
150 Max
Westcott 5 Clean Burn Stove (WST5SE)
Important Safety Advice
Please read these instructions carefully before installing
or using this appliance. Failure to do so may result in
damage to persons and property.
Installation of this appliance must be carried out by a
suitably qualified competent person in accordance with
all Building Regulations, including those referring to Local
Authority Bye-Laws, National and European Standards
and Codes of Practice.
Do not install this appliance on a shared flue.
This appliance operates at very high temperatures and
retains its heat for a period after use. Do not touch any
surfaces while in use. All persons including children and
the infirm should be warned of this and not allowed to
touch any surfaces while in use. Please use a suitable
fireguard to prevent contact when in use.
Do not place any photographs, paintings, TV’s or other
combustible items near the appliance as exposure to
hot surfaces will cause damage. Maintain safe distances
from combustibles in all cases in accordance with these
instructions – please refer to installation.
The operator must use the tools provided. The mitten
provided is a tool.
Do not fit an extractor fan in the same room as this
Ensure that there is adequate ventilation in the room in
accordance with building standards. Do not obstruct any
of the air inlets or outlets on the appliance.
A flue damper should not be fitted when burning solid
fuels other than wood.
This appliance is for domestic heating use only in
accordance with these operating instructions. Do not
make any unauthorised changes to the appliance.
Only use recommended fuels. Do not burn petroleum coke
fuels, household waste or plastic in this appliance.
Burn only wood with a low moisture content - burning soft
or wet wood will only result in a build up of tar in the stove
and the chimney and will cause staining of the glass.
Do not use flammable liquids to ignite the fire.
Avoid the use of aerosols in the vicinity of the stove when
it is in operation.
Clean your chimney at least once a year and clean the
flue way weekly to ensure there are no blockages. Do not
allow a build up of ash to occur in the ash pan as this will
cause the grate to burn out prematurely.
Regular maintenance should be carried out by a
Competent Engineer.
Health and Safety Precautions
Handling: Adequate facilities must be available for the unloading
and handling of this appliance. This product is heavy and should
be handled with care. When handling or servicing this stove care
should be taken to avoid the possibility of personal injury. Use
protective clothing.
Fire Cement/Glue: Some types of fire cement/glue are caustic
and should not be allowed to come into contact with the skin. Use
suitable protective gloves when handling. In case of contact, wash
immediately with plenty of water.
Asbestos: This appliance contains no asbestos. If there is a
possibility of disturbing asbestos as a result of installation then
specialist guidance must be sought prior to installing.
Installation Instructions
These instructions give a guide for the installation of the stove but
in no way absolves the installer from responsibilities to conform
to all relevant standards relating to the installation of solid fuel
We recommend that for UK installations a HETAS registered
installer should be used, who will be able to give a Certificate of
Compliance that installation complies with Building Regulations.
In Ireland a registered installer from the Irish Nationwide Fireplace
Organisation should be used. Site conditions will vary, a certain
amount of customisation of installation may be required.
Please note that to the best of our abilities these instructions are
correct at time of printing, however we cannot be held responsible
for any differences in legislation which may occur in the future.
Assembly of the stove
To make the product easier for handling on installation, remove
the baffle plate, side bricks, back brick and door. Place these in
a secure place to avoid damage. These must be refitted after
installation. The legs and other fixings are packed in the ashpan
for safe keeping in transport. Fix the legs to the underside of the
product using the bolts provided (Fig 2).
The stove is supplied for top flue connection only. Fire cement or
other suitable high temperature sealant must be used when fitting
the flue to the flue collar (Fig 3) to make airtight connection.
Before installing, check the chimney is in good condition; dry and
free from cracks and obstructions. The diameter of the chimney
flue should not be less than 175mm and not more than 230mm.
If any of these requirements are not met, the chimney should be
lined by a suitable method by a qualified person.
The chimney height and the position of the chimney terminal should
conform to Building Regulations. If you have any doubts about the
suitability if your chimney, consult your local dealer or stockist. The
chimney and flue pipe must be swept before connection to the
stove and swept at least once yearly thereafter.
If there is no existing chimney then either a prefabricated block
chimney or a twin walled insulated stainless steel flue to BS4543
can be used. These chimneys must be fitted in accordance with
the manufacturers instructions and in compliance with Building
This product must not be installed on a shared flue.
Flue Deposits
If the chimney was previously used as an open fire, it is possible
that the higher flue gas temperatures generated by the stove
may loosen deposits that were previously adhered to the inner
surface of the flue pipe which could cause blockage of the flue
pipe. We recommend that in this situation a second sweeping of
the chimney should be carried out within one month of initial stove
use after installation.
Flue Draught
The chimney should be checked before the stove is installed to
ensure that there is adequate flue pull. The draught can be checked
initially by using a smoke match close to the flue opening. If the
chimney doesn’t pull the smoke it may suggest that the chimney
needs further attention. Any remedial work to the chimney flue
should be carried out by a suitably Qualified Engineer.
A flue draught of minimum 12 Pascal to maximum 25 Pascal is
required for satisfactory appliance performance. The flue draught
should be checked under fire at high output and if it exceeds the
recommended maximum a flue draught stabiliser (or flue damper
as it is also known) must be fitted so the rate of burning can be
controlled and prevent overfiring.
Room Ventilation
For safe operation this stove must be provided with combustion
air supply in addition to normal room ventilation, in accordance
with Building Regulations. Minimum ventilation requirements vary
depending on whether the dwelling is considered to be of standard
construction or of airtight construction, or if a flue draught stabiliser
has been fitted. The required open air vent sizes are as follows:
Table 4
Standard build dwellings {air permeability >5.0m³ /(h.m²)}
No Flue Stabiliser
No additional vent required
With Flue Stabiliser
15 cm²
Airtight build dwellings {air permeability ≤5.0m³ /(h.m²)}
No Flue Stabiliser
27 cm²
With Flue Stabiliser
42 cm²
An extractor fan must not be used in the same room as this
Floor Protection & Installation Clearances
In all instances the stove should be positioned on a noncombustible hearth. The construction of the hearth must conform
to Building Regulations, must be firm, non-combustible and capable
of supporting the stove. Care should be taken to ensure the stove
is level and the hearth is secure. The hearth itself should not be
less than 125mm thick, including the thickness of the floor and
any decorative top surface (e.g. tiling). Allow an apron of at least
300mm at the front of the stove in case of spills when de-ashing.
(Fig 4) shows the minimum distances required from the hearth
edge to the sides of the stove.
The stove can also be recessed in a suitable sized fireplace. We
recommend a permanent free air gap of at least 100mm should be
left around the sides and rear where possible and 300mm around
the top to obtain maximum heat output and for access to the rear
of the stove for maintenance and cleaning.
Place the product in the desired location on fireproof hearth taking
note of installation clearances from adjacent walls (Fig 5). Adjust
the screws on the bottom of the feet to ensure the stove is level
and steady (see ‘A’ Fig 2). The stove can be screw fixed to the
floor when placed in the desired position, using the holes provided
in the feet.
The minimum safe distances to combustable materials that
must be observed are 450mm (sides) and 400mm (rear).
Any surrounding combustible material should not exceed 80°C.
Furniture and general soft furnishings should be kept at a safe
distance of 900mm from the stove and flue pipe.
Flue Pipes
The flue pipe used to connect to the stove should be made of cast
iron, 316 grade stainless steel or vitreous enamelled steel, nominal
thickness 1.2mm. The diameter of the flue pipe should be 125mm
(5”) for the Westcott 5 clean burn model.
Connect the flue pipe to the stove making sure that it fits snugly
into the base of the flue collar (Fig 3). Seal the collar and flue
connection with fire cement or with other suitable high temperature
sealant. Add flue sections as required; note that all flue sockets
must face upwards. Ensure that the flue pipe end is no closer
than 76mm to the side or rear of the chimney walls. It is essential
that all connections between the stove and the chimney flue are
sealed and made airtight.
Avoid using bends greater than 45° to the vertical (Fig 6). All flue
pipes should be as close to vertical where possible. Both chimney
and flue pipe must be accessible for cleaning and if ALL parts
of the chimney cannot be reached, a soot door must be fitted to
enable this to be done.
Typical installation for Inglenook Fireplaces
Inglenook fireplaces can have very large bore chimneys (Fig 7).
Check with your installer – you may need a stainless steel flexible
flue liner for solid fuel fitting.
Flue Damper (Not Supplied)
When burning wood, a flue damper may be fitted to reduce the
draught through the stove if the draught is too high. When the
damper is set in the open position the chimney draws at full
draught, increasing the volume of air flow through the stove and
flue. Shutting the damper restricts the flow, slowing the rate of
burning. The damper should be fitted to the stove flue and should
be the same size as the flue pipe. As a rule it should be fitted no
closer than 700mm from the flue outlet of the appliance.
A flue damper should not be fitted when burning solid fuels
other than wood.
Upon completion of installation, the stove and flue system should
be tested by a suitably qualified person to make sure it is safe for
normal use. A smoke draw test should be completed to check for
soundness of joints and seals and also that all smoke and fumes
are taken from the appliance up the chimney and emitted safely.
First warm the flue with a blowlamp or similar for about 10 minutes.
Place a lit smoke pellet on the centre of the grate with the air
controls open. Close the door – the smoke should be drawn up the
flue and be seen to exit from the flue terminal. Complete the test
with all windows and doors shut in the room where the appliance
is fitted. If a ceiling fan is present it must be operated on max for
the duration of the test. If there are any extraction fans in adjacent
rooms these too must be operated on maximum setting during the
test with the interconnecting doors open. If any spillage occurs,
recheck the suitability of the flue system making sure there is
adequate air supply to the room (as per Building Regulations).
Light the appliance and slowly increase the temperature to medium
operating levels. The stove should not be run at full output for the
first 3-4 burn cycles. Open the main fire door when the appliance
reaches normal operating condition and carry out a spillage test
using a smoke match or pellet around the door opening. If any
spillage occurs, open all windows, allow the fire to go out and
recheck the flue system and ventilation.
Operating Instructions
Please read fully these operating instructions and advise any other
users of the correct operating procedures for this stove.
Warning: The door and operating handles become hot when
the stove is in use. For your safety use the glove provided.
This stove will remain hot for a considerable time after the
fire has extinguished. This stove should not be operated with
the door left open.
Unlike conventional stoves, this stove uses the down burn principle
where the flame path rises up to the baffle plate in the top of the
stove, circulates around the baffle mixing with secondary air from
the airwash above the door, then back down and out through the
fire box outlet. The fire box outlet is the narrow throat in the back
brick located at the bottom rear of the fire box. Behind the back
brick is a combustion chamber that has its own (tertiary) air supply.
As smoke enters the combustion chamber it is injected with preheated air which further increases the temperature as it burns
off smoke particles, creating cleaner emissions. The hot gasses
then circulate around the inner baffle and out the main flue outlet
entering into the connecting flue pipe.
Air Controls
Primary air is controlled via the sliding vent (A - Fig 9) in the bottom
of the door; this provides a conventional air draught to the bed of
the fire. (+) indicates more air, (-) indicates less air, (+) and (-) are
marked on the primary air controls.
The secondary and tertiary air supplies create the clean burn
function; these air supplies are not adjustable. The primary air
supply controls the burn rate. There is a fixed primary air bleed
on the door located above the primary air slide.
Initial Firing of Stove
We recommend that you have 3-4 small fires before you operate
your stove to maximum heat output. This is to allow the paint to cure
and the castings to relax and consolidate location. We recommend
this ‘running in’ procedure after long idle periods to preserve the
life of the stove. During this you may notice an unpleasant smell.
It is not toxic but for your own sake we would suggest that during
this period you leave all doors and windows open.
Lighting the Stove
Place fire lighters or paper and kindling on the grate. Light the
fire at base leaving all air controls open. Allow the fuel to reach
a steady glow and build the fire up gradually. Once you have a
good fire established across the grate bed, further fuel can be
added as required.
Running the Stove
When your fuel is well alight you can start to restrict the primary
air intake. Your stove is burning with maximum efficiency when a
bright fire is achieved using minimum air inlet. The stove is not
suitable for overnight burning.
When refuelling the stove, fully open the primary air for a few
minutes until the new refuel charge is well alight. the air controls
can then be closed again to the desired setting.
Never leave the stove unattended until the logs are burning well
and the air supply has been adjusted down to desired level.
Note that refuelling onto a low firebed causes excessive smoke
to occur. Refuelling must be carried out onto a sufficient quantity
of glowing embers to ignite fuel in a reasonable period. If there
are too few embers add kindling first to get fire going again before
For optimum performance the stove should not be overfilled
with fuel above the height of the rear brick. This will cause poor
operation and can cause excessive smoke to occur on ignition. The
stove must not be operated with the appliance door left open.
Notes on Wood Burning
Wood burns best on a bed of ash and it is therefore only necessary
to remove surplus ash from the grate occasionally. Burn only
dry, well seasoned wood (< 20% moisture), which should have
been cut, split and stacked for 12 months with free air movement
around all sides of the stack to enable it to dry out. Burning wet or
unseasoned wood will create tar deposits in the stove and chimney
and will not produce a satisfactory heat output. When loading wood,
make sure that the end grain of the wood in the stove is pointing
away from the glass otherwise the moisture and gases coming
from the end grain of the wood will dirty the glass.
The maximum log length that should be used is 300mm (12”).
This stove is suitable for burning wood only. Do not use this stove
as an incinerator for household waste as fumes from plastic, etc
will cause pollution to the atmosphere and will cause damage to
the stove.
Petroleum coke fuels, household waste or liquid fuels must
not be burned in this appliance.
Shutting Down
To shut down the stove, close the primary air controls and then
the secondary air controls by moving both sliders to the left. If the
controls are left in this position the fire will be starved of air and
will go out. To revive the fire open the primary air controls first,
then the secondary air.
To de-ash the grate draw the grate rod (C - Fig 9) forwards and
backwards with a slow positive action repeatedly (Fig 8) so the
ash falls though to the ashpan. Use the poker tool to remove any
ash build up under the firebrick at the rear of the grate as this is
where the main flue exit is located.
The ash pan should be emptied each time after operating the stove
so not to let build up of ash occur. Where possible, it is best to
wait until the stove and ash has cooled before removing the ash
pan. To remove, open the stove door by lifting the handle upward
(B - Fig 9) then using the riddle handle lift the ash pan out of the
fire (Fig 10). For efficient burning of your appliance, make sure
the grate is clear of burnt debris; e.g. nails, etc.
Shut down Periods
If shutting down the stove for long periods (e.g. for summer months)
make sure that all ash is removed from the stove and that the
chimney flue ways and baffle plate are brushed clean. When the
stove is cold a vacuum cleaner may be used to remove any residual
ash or soot. Close the door and leave all air inlets open fully. This
action will ensure air circulation through the appliance and will help
to avoid corrosion and condensation within the appliance during
this shut down period.
Safety Notes for Your Guidance
Always use a fire guard in the presence of children, the elderly
or the infirm. Inform all persons the dangers of high temperatures
during operation of the appliance including the stove pipe.
Use operating tools provided.
1. Poor heat output
a. Stove too small for room: Seek advice from a Qualified Heating
Engineer as to (kW) output required for the room size. As a
guideline the volume of the room in cubic feet divided by 500;
e.g. room 15’x15’x8’ would require 3.6kW approx.
b. Chimney and/or flue pipe restricted, room ventilation restricted:
On installation these should have been checked but regular
maintenance is necessary as conditions can change; e.g. soot
build up, birds nesting, masonry fall, dust build up or furniture
blocking vents.
c. Poor quality fuel: Only burn dry seasoned timber, soft woods
have a lower heat output than hard woods per hour. Solid
fuels vary in heat value; check with your coal merchant as to
It is possible to fire the stove beyond its design capacity. This could
damage the stove, so watch for signs of over firing. If any part of
the stove starts to glow red, the stove is in an over fire situation
and the controls should be adjusted accordingly to reduce air
intake. Never leave the stove unattended for long periods without
adjusting the controls to a safe setting. Careful air supply control
should be exercised at all times.
Warning - Fume Emissions
Properly installed and operated, this appliance will not emit fumes.
Occasional fumes may occur if the door is open when de-ashing
and refuelling. Persistent fume emission must not be tolerated. If
fume emission does persist, then the following immediate action
must be taken:
1. Open doors and windows to ventilate the room.
2. Let the fire out, or eject and safely dispose of fuel from the
3. When the stove has cooled, check for chimney flue blockage
and clean if required.
4. Do not attempt to relight the fire until the cause has been
identified. If necessary seek professional advice.
General Maintenance
Baffle Plate: This should be removed at least once a month to
prevent any build up of soot or ash, which could lead to blocked flue
ways and dangerous fume emission. If the baffle plate is removed
the chimney/flueway can be swept through the appliance.
Stove Body: The stove is finished with a heat resistant paint and
this can be cleaned with a soft brush. Do not clean while the stove
is hot, wait until it has cooled down. The finish can be renovated
with a suitable brand of paint.
Glass Panels: Clean the glass panels when cool with a proprietary
glass cleaner. Highly abrasive substances should be avoided as
these can scratch the glass and make subsequent cleaning more
difficult. Wet logs on heated glass, a badly aimed poker or heavy
slamming of the doors could crack the glass panels. The glass will
not fracture from heat.
Chimney: Check your chimney each year before starting to use
your stove for the winter. Birds may have nested in the chimney or
masonry may have cracked. Both chimney and flue pipe must be
swept at least once a year by a Qualified Chimney Sweep.
2. Dirty Glass Panel
a. Generally caused by poor fuel quality, see (1c)
b. Use secondary air slide (Airwash) for glass panel
c. Fire burning too low, open air vents on stove to create hot fire;
this may ‘burn’ glass clean.
d. If glass requires cleaning use glass cleaner recommended by
your supplier; only use glass cleaner on cold glass. DO NOT
USE any abrasives or scrapers as these will scratch glass and
increase future tar build up making it harder to clean.
3. Unburnt Fuel in Firebox
Insufficient air reaching fuel. Open primary air slide, this will supply
combustion air to burn fuel fully (unless it has reached a ‘point of
return’). Check if the ash pan is full and empty if required. De-ash
with the riddler to make sure the grate is not blocked and check
for jammed clinker or nails when the fire is out and the stove has
4. Smoke and Fumes Entering Room
These are very dangerous and must NOT be tolerated. Open
window and allow fire to burn out. Seek expert advice immediately.
DO NOT USE stove until the problem is solved.
5. Chimney Fire
Identified by loud roaring sounds, dense smoke and sparks emitting
from chimney.
1) Raise the alarm to let others in the house know.
2) Call the Fire Brigade.
3) If possible, shut down the air supply by closing air vents and
DO NOT open the stove door.
4) If possible, move back any furniture, rugs or other items that
could catch fire.
5) Retire to a safe distance from the house until the fire has gone
out and it is safe to return.
Regular chimney maintenance will prevent chimney fires. Seek
advice from a Qualified Chimney Sweep. Chimneys must be
checked annually.
The Clean Air Act 1993 and Smoke Control Areas
Under the Clean Air Act local authorities may declare the whole
or part of the district of the authority to be a smoke control area. It
is an offence to emit smoke from a chimney of a building, from a
furnace or from any fixed boiler if located in a designated smoke
control area. It is also an offence to acquire an “unauthorised fuel”
for use within a smoke control area unless it is used in an “exempt”
appliance (“exempted” from the controls which generally apply in
the smoke control area).
The Secretary of State for Environment, Food and Rural Affairs
has powers under the Act to authorise smokeless fuels or exempt
appliances for use in smoke control areas in England. In Scotland
and Wales this power rests with Ministers in the devolved
administrations for those countries. Separate legislation, the Clean
Air (Northern Ireland) Order 1981, applies in Northern Ireland.
Therefore it is a requirement that fuels burnt or obtained for use
in smoke control areas have been “authorised” in Regulations
and that appliances used to burn solid fuel in those areas (other
than “authorised” fuels) have been exempted by an Order made
and signed by the Secretary of State or Minister in the devolved
The Westcott 5 Clean Burn (WST5SE) has been recommended
as suitable for use in smoke control areas for burning wood only.
Further information on the requirements of the Clean Air Act can
be found here : http://smokecontrol.defra.gov.uk/
Your local authority is responsible for implementing the Clean
Air Act 1993 including designation and supervision of smoke
control areas and you can contact them for details of Clean Air
Act requirements
After Sales Service
As a sign of our commitment to quality, all new Dimplex solid
fuel stoves are guaranteed against casting faults and other
manufacturing defects for 10 years in the case of non-boiler
stoves and 5 years in the case of boiler models, subject to certain
conditions and exclusions. The guarantee covers the main body
of the stove and external cast parts under normal domestic use
- it does not cover use in commercial premises. The guarantee
period begins on the date of purchase. The guarantee covers
replacement of the parts found to be defective but does not cover
labour charges.
Conditions and Exclusions:
The guarantee does not cover the following items which are
deemed to be consumable items under normal use: glass, rope
seals, grate, ashpan, cast iron liners, riddling lever, baffle plate,
fire bricks and log retainer.
It is a condition of the guarantee that the installation complies
with relevant Building Regulations and is carried out by a suitably
qualified individual (HETAS registered in England and Wales, or
equivalent in other countries) with certificate of installation and
appropriate commissioning retained by the end-user along with
proof of purchase.
Whilst the guarantee does not cover any aspect of the flue
arrangements for the installation, or the installation work itself, as
these are beyond the control of Dimplex as the manufacturer of
the stove, it is a condition of the guarantee that the flue be swept
by a suitably qualified individual as appropriate but at a minimum
interval of once per year. It is expected that the stove would be
inspected for developing faults at the time of sweeping to allow
any necessary maintenance to be carried out.
Damage or defects caused by the following are excluded: overfiring, use of inappropriate fuels such as petroleum coke or
household rubbish, flue draft problems, ventilation issues, accident,
misuse, fair wear and tear, unauthorised modifications or repairs
made using incorrect spares.
In normal usage the paint finish of the stove may change colour
slightly and in the case of enamel finishes, may develop hairline
cracks. As these circumstances are considered normal, they are
not covered by the guarantee. Over-firing of an enamelled stove
can cause the finish to flake off. Damage caused by over-firing is
excluded from the guarantee.
It is a condition of the guarantee that only genuine Dimplex spare
parts are used. Parts that may need occasional replacement are
fire bricks, ashpan, grate and log retainer. NB: sealing rope and
rope adhesive are generic stove spares that can be purchased
from most stove retailers. Provided the rope seals are replaced
like for like and fixed with appropriate stove rope adhesive, this
will not invalidate the guarantee.
Genuine Dimplex spare parts are available in the UK direct from
the manufacturer and can be ordered via www.dimplex.co.uk or
by telephone on 0845 600 5111. For Republic of Ireland orders
see www.dimpco.ie or Tel: 01 842 8222
Dimplex reserves the right to provide either replacement parts or
a replacement stove, at their sole discretion, in order to satisfy
claims made under this guarantee.
Replacement parts or stoves are covered only for the remainder
of the original guarantee period.
Dimplex will not be held responsible for any consequential or
incidental loss, damage or injury, howsoever caused.
The Dimplex stove guarantee does not affect, and is in addition
to, your statutory rights.
Should you require after sales service or should you need to
purchase any spares, please contact the retailer from whom the
appliance was purchased. Please do not return a faulty product
to us in the first instance as this may result in loss or damage and
delay in providing you with a satisfactory service. Please retain
your receipt as proof of purchase.
Part No
Grate Accessory Pack (incl Grate Outer, Grate inner, Con Rod)
Front Bar (log bar)
Air Wash Plate
Top Brick Baffle Plate Assembly
Grate/Ashpan Operating Tool
Legs Accessory Pack (x2 off)
Primary Air Slide
Air slide knob Accessory Pack (x1 steel, x1 black finish)
Door Handle Accessory Pack (x1 steel, x1 black finish)
Ash Pan
Hinge Pins (x2 off)
Heat Bricks Accessory Pack (x2 side bricks, x1 rear brick)
Door Glass Accessory Pack (includes clips)
SO30 2DF
TEL: 0845 600 5111
FAX: 01489 773050
WEBSITE: www.dimplex.co.uk
Republic of Ireland Tel: 01 842 8222
[c]A Division of GDC Group Ltd.
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of
GDC Group Ltd.