British Telecommunications (BT) QUARTET 3100 User guide

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Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Quartet 3100
Cordless Telephone
User
Guide
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Please open this page for an
‘at a glance’ guide to your
Quartet 3100
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Please open this page for a
further ‘at a glance’ guide to your
Quartet 3100
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
At a glance
Handset fascias
Aerial
Can be changed to suit
your personal preference,
see page 11.
Should be extended to obtain
the best signal and reception
available, see page 9.
Option buttons
Clear button
Lets you select options
within each menu that
are shown on the display,
see page 12.
Use to delete unwanted
digits or characters and
to exit the menu, see
page 18.
u
en
Talk button
Press to make or receive
a call, see page 12-13.
AB
F
O
I
L
MN
TU
YZ
RS
WX
V
Last number redial/
Pause button
Redials up to 5 of the last
numbers called, or press to
enter a pause in a stored
number, see page 19.
Ca l l
Wa
1
JK
Use to scroll up and down
through the menu options,
see page 3.
Keypad
PQ
For use with a
switchboard/PBX and
BT Select Services, see
page 41.
Also allows you to use
the Call Waiting feature,
see page 32.
DE
C
GH
Recall/Call Waiting
button
Up and Down buttons
M
itin g
Pause
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Power/In use light
Green light comes on when
connected to the power supply
and flashes when in use.
Page button
Press to page the
handset, see page 22.
2
Charging light
Red light comes on to indicate
charging when the handset is
on the base.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
MENU STRUCTURE
Base Settings
Ringer Volume
Off – Low – High
Ringer Melody
1–2–3
Check 1571
(BT Answer)
1571 Off On
Dial Mode
Tone – Pulse
Time Setting
00:00
Ringer Volume
Off – Low – High
Ringer Melody
1–2–3
Page Melody
1–2–3
Key Tones
Off On
De-Register
De-Register
This Handset?
Handset
De-Registered
Register Handset?
Press Page On Base
Until Base Beeps
Handset
Registered
Handset Settings
3
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Quick guide to handset display icons
Battery icon – shows the status of the handset battery.
Directory icon
*
Telephone icon – flashes to indicate that new calls have been received
in the Calls list.
*
BT 1571 icon – indicates that the 1571 voice mail detection feature is
switched on. Flashes to indicate new voice mail messages have been
received.
Keypad lock icon – indicates that the keypad lock feature is switched on.
*You must subscribe to your Network Provider’s Caller Display and 1571 or
Call Minder Service for these features to work.
Standby screen
Backlit display (LCD)
Time
09:30
1571
*1571 icon
Handset 1
*Calls list
counter
*Calls list icon
04
Directory icon
4
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Quick guide
Quick guide to most commonly used handset settings and functions
Function
Button combination
Answer a call/End a call
Make a call
5
Redial a number from the
redial list
,
, to scroll through to entry,
displayed.
to dial number
Store a number in the directory
, New , display shows Enter Name, enter name
using keypad, OK , display shows Enter Number,
enter the number, Save .
Dial a number in the directory
,
, to scroll through to entry, press
number displayed.
Adjust the earpiece volume
During a call, press
Secrecy on/off
During a call, press and release Sec to switch ON.
Press and release Sec again to switch OFF.
Transfer call to another handset
During a call, press Tran , enter handset number to
transfer to
.
View and dial the Calls list
,
to scroll through list, to dial entry
displayed press
.
Adjust handset ringer volume
or
until display shows Handset Settings, OK , display
shows Ringer Volume, OK ,
to select volume required.
Adjust base ringer volume
or
until display shows Base Settings, OK , display
shows Ringer Volume, OK ,
to select volume required.
to dial
to increase or decrease volume.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
In this guide
Note
There is a detailed Index at the back of this guide, see page 44.
At a glance
1
Menu structure
3
Quick guides
4-5
Introduction
7
Safety information
8
Setting up
9
Using your Quartet 3100
Making and receiving calls
Call timer
Secrecy/Music on hold
50 Name and number directory
Redial
Paging
Base Settings
Handset Settings
BT Select Services
Caller Display
Calls list
Call Waiting
1571 Voice mail indication
12
12
13
15
16
19
22
23
25
29
29
29
32
33
Using Quartet 3000
additional handsets
Registering your handset
Transferring calls
General information
Guarantee
If you have to return
your product
Technical information
Batteries
Call security
Switchboard compatibility
Switchboard use
35
35
37
38
38
39
39
39
40
41
41
Help and advice
42
Index
44
Note
In this user guide, we’ve included
helpful tips and useful notes. They are
shown in a white box like this.
6
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Introduction
Your Quartet 3100 is designed for ease
of use and made to the high standards
set by BT.
You can expect your Quartet 3100 to
provide many years of quality service.
Please read the instructions carefully
before use and keep this user guide for
future reference.
Unpacking your
Quartet 3100
Check that your Quartet 3100 is complete.
If anything is missing, please contact
your place of purchase immediately.
Quartet 3100 handset.
For your records
Quartet 3100 base unit.
Date of purchase:
Power supply unit.
Place of purchase:
Telephone line cord.
Serial number:
(on the underside of the base unit)
For guarantee purposes proof of
purchase is required, so please keep
your receipt.
3 handset fascias
(1 already fitted
on the handset)
HELPLINE
If you have problems with your phone, call the Quartet 3100 Helpline on 0870
6058047.
7
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Safety information
General
Cleaning
Only use the power supply unit
included with the product. Using an
unauthorised power supply will
invalidate your guarantee and may
damage the telephone. The item code
for the power supply unit is 872264,
as stated on the underside of the
base unit.
Simply clean the handset and base
station with a damp (not wet) cloth,
or an anti-static wipe. Never use
household polish as this will damage
the product. Never use a dry cloth
as this may cause a static shock.
For the handset use only the
approved rechargeable battery pack.
Under no circumstances should
non-rechargeable batteries be used.
Using unapproved batteries will
invalidate your guarantee and may
damage the telephone.
Do not expose to direct sunlight.
Radio signals transmitted between
the handset and base may cause
interference to some hearing aids.
Do not dismantle the handset or base
station. This could expose you to high
voltages or other risks. Contact the
helpline for repairs.Never dispose of
batteries in a fire. There is a serious
risk of explosion and/or the release
of highly toxic chemicals.
Environmental
The product may heat up when the
batteries are being recharged. This
is normal. However, to avoid damage
we recommend that you do not place
the product on antique/veneered
wood.
Do not expose your product to fire,
explosive or other hazardous
conditions.
There is a slight chance that your
phone could be damaged by an
electrical storm. We recommend that
you unplug the power and telephone
line cord for the duration of the
storm.
8
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Setting up
Follow these steps to set up your Quartet 3100 ready for use.
Plan the location
Situate your Quartet 3100 close enough
to the mains power socket and telephone
socket so that the cables will reach.
Make sure it is at least 1 metre away
from other electrical products to avoid
interference.
1 Handset and base aerials
Your Quartet 3100 handset and base
use compact aerials which we
recommend you pull out to obtain the
best signal and reception available.
Your Quartet 3100 works by sending
and receiving radio signals between the
base unit and the handset.
The strength of the signal depends on
where you site the base unit and how
the aerials are deployed.
Menu
Do not situate the product in the
bathroom or other humid areas.
DEF
ABC
JKL
2 Plug the power supply
cord into the socket on the
underside of the base unit
The higher the base unit is located,
the better. An upstairs room is ideal.
Mains power
socket
9
Power supply unit
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
3 Connect the base unit
power supply to a power
socket
When you first use your Quartet 3100,
the rechargeable battery in the handset
needs charging for 24 hours.
Place the handset on the base unit,
ensuring the contacts are touching.
The red CHARGING light will come on.
The green Power/In use light will come
on when the power is switched on.
The power supply unit must remain
plugged in all the time.
Note
Do not connect the telephone line
cord to the phone socket until the
handset is fully charged.
This will prevent the risk of the phone
being answered before the batteries
are charged, which may prevent them
from reaching maximum capacity.
4 Charge the handset
Your handset comes with a
rechargeable battery pack pre-installed
but the battery pack will need
charging.
The charging light will remain
constantly lit while the handset is
placed on the base unit, even when the
handset batteries are fully charged.
Note
When fully charged and in good
condition, the handset will provide up
to 7 hours talktime or 72 hours standby.
If you are making a call and the
handset battery is running low you
will hear a warning tone every
10-15 seconds.
Place the handset on the base unit to
recharge.
However, the charge capacity of
rechargeable batteries will reduce with
time as they wear out, so reducing the
talk/standby time of the handset.
Eventually they will need to be replaced.
New batteries can be obtained from
the Helpline. Please see page 39 for
instructions on how to install a new
battery pack.
10
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Note (cont)
To get the longest possible life from
your battery, leave the handset off the
base unit for a few hours each day.
6 Changing your handset
fascias
There are 3 removeable handset fascias
to choose from (one is fitted already on
the handset). Press in the centre of the
fascias and slide upwards to take off.
5 When the handset has
been charged for 24 hours
plug the line cord into the
telephone wall socket
To put a new fascia on, slide the fascia
down onto the handset making sure that
it clips into place securely.
Your Quartet 3100 is now
ready for use.
Telephone
line cord
Helpline
If you have any difficulties setting up
your Quartet 3100 please call the
Helpline on 0870 6058047.
11
Note
You can set the time on your Quartet
3100 handset display, please refer to
page 25 for instructions.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Using your Quartet 3100
Making and receiving calls
To make an external call
Lift the handset off the base
unit.
OPTION buttons
UP and DOWN
buttons
u
en
M
AB
DE
F
C
Your Quartet 3100 has a menu driven
display. The UP and DOWN buttons
allow you to scroll through the menu
and the OPTION buttons below the
display allow you to select options within
each menu.
Note
To quit a menu at any time, press the
CLEAR button. This will take you back
one step. To return to the standby
screen keep pressing the CLEAR button.
Press the TALK button.
The green In Use light on the
base unit begins to flash and
the handset display will show
the
icon while it is in use.
Listen for the dialling tone.
Dial the number you want.
Preparatory dialling
First enter the number to be
dialled. The number is shown
on the display. If you make a
mistake, press the CLEAR
button to remove any incorrect
digits.
12
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
If you have entered the
number correctly, press the
TALK button to dial the
number. The display will show
Calling.
Call timer
Your handset will automatically time
the duration of all external calls. The
handset display shows the call duration
both during your call and for a few
seconds after it is completed.
To end a call
To receive a call
When the phone rings:
The handset display will show
EXTERNAL CALL or if you have
subscribed to a Caller Display
Service it will show your caller’s
telephone number or name if
you have stored it in your
directory (unless the number
has been withheld or is an
international number).
If your handset is on the base
unit, simply pick it up to answer
the call.
Or
Press the TALK button.
Or
Replace the handset on the
base unit.
Note
An Inductive Coupler has been built
into the handset to improve sound
quality for people using hearing aids.
Switch your hearing aid to T and
adjust the position of the handset until
you get the best reception.
13
If your handset is off the base
unit, press the TALK button.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Note
The handset range is up to 250 metres
from the base unit in ideal conditions.
The stated range of this product is
measured in open field conditions. Walls,
ceilings and metal structures will
reduce the maximum range.
If you start to go out of range while
using the phone, you will hear warning
beeps. Move closer to the base unit.
If you do not move back into range your
call may be disconnected. You can
check if you are in (or out of) range
by pressing the
button and then
the
button when you are in
standby mode. The display will show
either IN RANGE or OUT OF RANGE for a
few seconds.
To select an alternative
channel during a call
Your Quartet 3100 automatically
scans the available radio
channels and selects the best
quality reception to use.
If you experience interference
CHAN during a call, press the CHAN
options button.
Your caller will momentarily be
placed on hold. The display
will flash Seeking Channel and
your handset will select an
alternative channel and then
return to your caller.
To cancel channel seeking at
any time, press the CLEAR
button.
WX
O
MN
F
YZ
W
RS
a i t in g
V
Call
TU
I
PQ
AB
L
GH
C
JK
M
Pa u se
u
en
DE
Note
Your Quartet 3100 handset uses a
telescopic aerial that should be pulled
out when on a call to obtain the best
signal and reception available.
14
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
To adjust the earpiece volume
During a call you can adjust
the volume of the handset
receiver. The earpiece volume
will remain at the volume
level you set until you adjust it
again.
Secrecy/Music on hold
When on a call you can talk to someone
in the same room without your caller
hearing.
To switch Secrecy on and off
During a call:
To switch on during a call:
Press the UP or DOWN button
to increase or decrease the
earpiece volume.
SEC
The display will flash Secrecy
and your caller will be put on
hold. Both you and your caller
will hear music until the SEC
options button is pressed again.
The display will show the
current volume setting, e.g.
As you increase or decrease
the volume the boxes will
show the volume level.
You can now talk to someone
in the same room without your
caller hearing you.
VOLUME
To switch off during a call:
= Maximum
SEC
VOLUME
= Minimum
15
Press and release the SEC
option button.
Press and release the SEC
option button again to return
to your caller.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
For example, if you wish to
enter the name TOM:
50 Name and Number
Directory
TU
MN
O
MN
O
You can store fifty of your most
frequently used names and telephone
numbers in the directory. Please note
that numbers can be no longer than
20 digits and names no longer than
13 characters.
V
NEW
To enter the letter O, press the
6 button three times.
To enter the letter M, press
the 6 button.
If you enter a character
incorrectly use the CLEAR
button to delete it and then
enter the correct character.
To store a name and number
in the directory
Press the DIRECTORY option
button.
To enter the letter T, press the
8 button. The cursor will
automatically move to the right.
OK
Press the NEW option button.
When you have entered the
name correctly, press the OK
option button to confirm.
The display will show Enter
Name and the cursor will flash
underneath.
The display will show Enter
Number and the cursor will
flash underneath.
Enter the name using the
letters on the keypad buttons.
Enter the telephone number
you want to store.
If you enter a digit incorrectly
use the CLEAR button to
delete it and then enter the
correct digit.
Note
You can change between upper and
lower case by pressing the A-a option
button and enter a space between
characters by pressing the 1 button
twice. You can also use the ✱, #
and 1 buttons for other punctuation
characters.
SAVE
When you have entered the
number correctly, press the
SAVE option button to confirm.
16
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
The display will show Entry
Saved and then show the name
and number you have entered.
To view and dial a name and
number in the directory
Press the CLEAR button until
you return to the standby
screen.
Press the DIRECTORY option
button.
The first entry in the directory
will be displayed (if there are
no entries in the directory the
display will show Directory
Empty).
Please note that you MUST
enter a name and a number, if
you do not your entry will not
be stored and the display will
show Error. The display will
then return to the number
entry field.
Use the UP or DOWN button
to scroll through the directory
to find the entry you want.
Note
Or
Stored numbers can include
switchboard and network
services that use the ✱ and
# buttons as well as PAUSE
and RECALL functions.
To enter a pause in a directory
number, press the
button.
Pause
17
TU
V
To search alphabetically, press
the relevant keypad number,
for example to find TOM, press
the 8 button and scroll
through the entries under T.
When the entry you want is
displayed, press the TALK
button to dial the number.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
To edit a name and number in
the directory
SAVE
The display shows Entry
Saved.
Press the DIRECTORY option
button.
Press the CLEAR button until
you return to the standby
screen.
The first entry in the directory
will be displayed.
Use the UP or DOWN button
to scroll through the directory
to find the entry you want to
edit.
EDIT
To delete a name and number
in the directory
Press the EDIT option button.
Press the DIRECTORY option
button.
The display will show Edit
Name and the name will have
a cursor flashing after it.
The first entry in the directory
will be displayed.
Press the CLEAR button
to delete it.
Enter the new character(s)
using the letters on the keypad
buttons.
OK
Use the UP or DOWN button
to scroll through to the entry
you want to delete.
DEL
Press the CLEAR button to
delete all unwanted digits.
Enter the new digit(s).
Press the DEL option button.
The display will show Delete
Press the OK option button to
confirm.
The display will show Edit
Number and the number will
have a cursor flashing after it.
Press the SAVE option button
to confirm.
Entry?
DEL
Press the DEL options button
to confirm. (If you decide
not to delete, press the SAVE
options button.)
The display will show Entry
Deleted and you will hear a
confirmation beep.
18
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Press the CLEAR button until
you return to the standby
screen.
To redial a number from the
redial list
Press the LNR button.
Redial
Your handset automatically saves the
last 5 telephone numbers dialled into a
redial list. You can then redial any of
the last 5 numbers called, or copy
numbers from the list into the directory,
or delete them from the redial list.
To automatically redial the
last number called
Press the TALK button and
wait for the dialling tone.
Pause
Press the LNR button.
The last number you called
will be shown on the display
and dialled automatically.
19
Pause
The last number you called
will be shown on the display
(if you have this number
stored in your directory the
name associated with it will
also be shown).
Use the UP or DOWN button
to scroll through the redial list
to the number you require.
Press the TALK button when
the number you want to redial
is displayed.
The number will be dialled
automatically.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
To copy a number from the
redial list to the directory
OK
The display will show Enter
Number.
Note
You will not be able to copy
a number in the redial list to
the directory if the directory
is already full. If you try to,
the display will show
Directory Full. You will need
to delete a number in the
directory first, see page 18.
Press the LNR button.
Press the OK option button.
Edit the number if you need to
by pressing the CLEAR button
to delete any unwanted digits.
SAVE
Press the SAVE options button
to confirm.
The display will show Entry
Saved.
Press the CLEAR button until
you return to the standby
screen.
Pause
The last number you called
will be shown on the display.
Use the UP or DOWN button
to scroll through the redial list
to the number you require.
COPY Press the COPY option button.
The display will show Enter
Name.
Enter a name using the
keypad (as shown on page 16,
“To store a name and number
in the directory”).
20
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
To delete a number from the
redial list
To delete all numbers from
the redial list
Press the LNR button.
Pause
Press the LNR button.
Pause
The last number you called
will be shown on the display.
Use the UP or DOWN button
to scroll through the redial list
to the number you require.
DEL
The last number you called will
be shown on the display.
DEL
The display will show Delete
Press the DEL option button.
Whole Redial List?
(If you decide not to delete all
numbers, press the SAVE
option button).
The display will show Delete
Entry?
(If you decide not to delete
the number, press the SAVE
options button.)
DEL
Press the DEL option button to
confirm.
The display will show Entry
Deleted.
Press the CLEAR button until
you return to the standby
screen.
21
Press and hold the DEL option
button for 3 seconds.
DEL
Press the DEL option button to
confirm.
The display will show Redial
List Deleted.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Paging
You can page the handset from the base
unit to alert a handset user that they
are wanted or to locate a missing
handset. However, paging calls cannot
be answered by a handset.
To page the handset
Press the PAGE button on the
base unit.
The handset(s) will ring.
(The base unit will also ring to
confirm paging is working.)
You can stop paging at any
time by pressing the PAGE
button on the base unit or any
button on the handset(s).
(If you press the TALK button
you will stop the paging but
will also seize the line. Press
the TALK button a second time
to clear the line.)
Paging will continue to ring
for approximately one minute.
If the paging is not answered
after this time your handset
will return to standby.
22
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Base settings
To adjust the base ringer
volume
OK
You will hear a confirmation
tone.
The base has 3 ringer volume
settings: Off, Low and High.
The default setting is High.
Press the UP or DOWN button
until the display shows Base
Settings.
OK
Press the OK options button.
Press the CLEAR button until
you return to the standby
screen.
To change the base ringer
melody
The display shows Ringer
Volume.
OK
The base has 3 ringer melodies
to choose from: 1, 2 and 3.
Press the OK option button.
Press the UP or DOWN button
until the display shows Base
Settings.
The current ringer volume
setting will be highlighted.
Use the UP or DOWN button
to highlight which volume
setting you require: Off, Low
or High. You will hear a sample
ring for the High or Low
settings.
Press the OK option button to
confirm.
OK
Press the OK options button.
Press the UP or DOWN button
until the display shows Ringer
Melody.
OK
Press the OK option button.
The current melody will be
highlighted.
23
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Use the UP or DOWN button
to highlight which melody you
require: 1, 2 or 3. You will
hear a sample melody on each
press.
OK
Press the OK options button to
confirm.
You will hear a confirmation
tone.
Press the CLEAR button until
you return to the standby
screen.
24
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Handset Settings
To lock or unlock the keypad
To set the time
You can lock the keypad so that
it cannot be used accidentally
while carrying it around.
Press the UP or DOWN button
until the display shows
Handset Settings.
OK
IMPORTANT
If the keypad is locked you
will NOT be able to dial the
emergency numbers 999
and 112.
The display will show Time
Setting.
OK
The display will show the
icon.
(If you press any button now,
the display will show, Press
Clr Then * To Unlock Keys.
To unlock the keypad, press
the CLEAR button and then
the ✱ button again. The
icon will disappear and the
clock will return.
25
Press the OK option button.
The first digit will be flashing.
Enter the current time in 24
hour format, e.g. 09:24.
Press the CLEAR button.
Press the ✱ button. The keypad
is now locked.
Press the OK option button.
OK
Press the OK option button to
confirm.
You will hear a confirmation
tone.
Press the CLEAR button until
you return to the standby
screen.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Note
OK
If you subscribe to a Caller Display
Service from your Network Provider
the time will be set when you receive
your first call.
You will hear a confirmation
tone.
Press the CLEAR button until
you return to the standby
screen.
To adjust the handset ringer
volume
The handset has 3 ringer
volume settings: Off, Low and
High. The default setting is
High.
To change the handset ringer
melody
The handset has 3 ringer
melodies to choose from: 1, 2
and 3.
Press the UP or DOWN button
until the display shows Handset
Settings.
OK
OK
Press the UP or DOWN button
until the display shows Handset
Settings.
Press the OK option button.
Press the UP or DOWN button
until the display shows Ringer
Volume.
OK
Use the UP or DOWN button to
highlight which volume setting
you require: Off, Low or High.
You will hear a sample ring for
the High or Low settings.
Press the OK options button.
Press the UP or DOWN button
until the display shows Ringer
Melody.
Press the OK option button.
The current ringer volume
setting will be highlighted.
Press the OK option button to
confirm.
OK
Press the OK option button.
The current melody will be
highlighted.
26
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Use the UP or DOWN button
to highlight which melody you
require: 1, 2 or 3. You will
hear a sample melody on each
press.
OK
The current melody will be
highlighted.
Use the UP or DOWN button
to highlight which melody you
require: 1, 2 or 3. You will hear
a sample melody on each press.
Press the OK option button to
confirm.
OK
You will hear a confirmation
tone.
Press the OK option button to
confirm.
You will hear a confirmation
tone.
Press the CLEAR button until
you return to the standby
screen.
Press the CLEAR button until
you return to the standby
screen.
To change the handset page
melody
The handset has 3 page
melodies to choose from: 1, 2
and 3.
Press the UP or DOWN button
until the display shows Handset
Settings.
OK
27
Press the UP or DOWN button
until the display shows Handset
Settings.
OK
Press the OK option button.
Press the UP or DOWN button
until the display shows Page
Melody.
OK
To switch the handset key
tones ON or OFF
Press the OK option button.
Press the OK options button.
Press the UP or DOWN button
until the display shows Key
Tones.
OK
Press the OK option button.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
The current setting will be
highlighted.
ON
OFF
Press either the OFF or ON
options button.
You will hear a confirmation
tone if you switch the key
tones ON.
Press the CLEAR button until
you return to the standby
screen.
Note
Please note that if you switch the
handset key tones off, you will not hear
any confirmation tones when altering
the Quartet 3100 settings.
28
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
BT Select Services
Caller Display
IMPORTANT
To use Caller Display you must first
subscribe to the service from your
Network Provider. A quarterly fee is
payable. For more information on
BT’s Select Services call BT free on
0800 800 150.
If you have subscribed to your Network
Provider’s Caller Display Service, you
will be able to see your caller’s number
on your handset display (provided it is
not withheld) prior to answering the call.
For example, your handset display will
look like this:
0800 800152
If you have your caller’s name and
number stored in the directory you will
see the name on the display instead.
29
Note
It may take a couple of seconds for the
display to show the telephone number
or name for an incoming call. The
display will initially display External
followed by the number.
Calls list
The Calls list holds up to 30 telephone
numbers and they are stored in the
order they were received. The caller’s
details are stored in the Calls list whether
you answered the call or not. If a call is
received when the list is full, the oldest
entry will be deleted automatically.
When a new call is received in the Calls
list the
icon will flash on the display
and the calls counter above the
icon
will show how many new calls you
have received. You need to press the
option button to enter the Calls list.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
New
14:51 22 Jul
0800 800152
Del
Copy
The number will be dialled
automatically and the display
will show Calling.
New icon
indicates that
there are new
unviewed calls
in the list.
When the display shows NEW after the
time and date it means that it is a new
call that has not been viewed yet.
When all new calls have been viewed
NEW will disappear and the call counter
on the standby screen will return to 0.
To copy a number in the Calls
list to the directory
Press the CALLS LIST option
button.
The most recently received
number will be shown.
You can view, scroll through, dial and
delete numbers in the list and copy
numbers to the directory.
To view and dial a number in
the Calls list
Use the UP or DOWN button
to scroll through the list to the
number you want to copy.
COPY Press the COPY option button.
The display will show Enter
Name.
Press the CALLS LIST option
button.
Enter a name using the
keypad (as shown on page 16,
“To store a name and number
in the directory”).
The most recently received
number or name will be shown.
Use the UP or DOWN button
to scroll through the list.
To dial a number in the list,
press the TALK button when
the number you require is
displayed.
OK
Press the OK option button.
The display will show Enter
Number.
Edit the number if you need to
by using the CLEAR button to
delete any unwanted digits.
30
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
SAVE
The display will show Entry
Deleted and then return to the
next entry in the Calls list.
Press the SAVE option button
to confirm.
The display will show Entry
Saved.
Press the CLEAR button until
you return to the standby
screen.
Press the CLEAR button until
you return to the standby
screen.
To delete the whole calls list
To delete a number from the
Calls list
Press the CALLS LIST option
button.
The most recently received
number will be shown.
Press the CALLS LIST option
button.
The most recently received
number will be shown.
Use the UP or DOWN button
to scroll through the list to the
number you want to delete.
DEL
Press the DEL options button.
The display will show Delete
Entry?
DEL
31
Press the DEL option button
again to confirm. (If you decide
not to delete, press the Save
options button).
DEL
Press and hold the DEL options
button for 2 seconds.
The display will show Delete
Whole Calls List?
DEL
Press the DEL button again to
confirm. (If you decide not to
delete the list, press the SAVE
options button).
The display will show Calls List
Deleted and then will return to
the standby screen.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Call Waiting
To use Call Waiting
IMPORTANT
To use Call Waiting you must first
subscribe to the service from your
Network Provider. A quarterly fee is
payable. For more information on
BT’s Select Services call BT free on
0800 800 150.
Ca l l
Wa
itin g
Ca l l
If an incoming call arrives while you are
already engaged on a telephone call,
you will hear a soft beep every 5 seconds
(this beep is not audible to the person
you are speaking to).
If you have also subscribed to a Caller
Display Service, the caller’s number or
name if stored in the directory will be
shown on the display for 20 seconds,
after this time the display will return to
your first caller’s details.
Instead of the engaged tone, the
second caller will hear an announcement
to hold as you are aware that there is a
second call.
Wa
itin g
You can answer the second
call, without disconnecting your
first caller, by pressing the
CALL WAITING button. The
first caller will be put on hold.
When you have spoken to the
second caller you can return to
the first caller by pressing the
CALL WAITING button again.
You can switch back and forth
between the two calls without
disconnecting either if you wish.
If you disconnect the first call,
press the TALK button after
speaking to the first caller.
The handset will then ring.
Press the TALK button again
and continue with the second
caller.
The second caller will only be
charged for their call from the
moment you answer and not
while they are waiting for your
initial contact.
32
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Press the UP or DOWN button
until the display shows Base
Settings.
1571 Voice mail indication
This feature will only work if you
have subscribed to BT Answer 1571 or
Call Minder and switched the 1571
feature ON.
OK
BT Answer 1571 and Call Minder are
automated answering services located at
your local telephone exchange which will
take messages when you are out, engaged
on another call or on the internet.
OK
To enable your Quartet 3100 to let you
know you have messages you must first
subscribe to a BT messaging service.
BT Answer 1571 is a basic answering
service and is completely free of charge
to BT customers. To activate the service,
dial Freefone 0800 003 800.
Press the UP or DOWN button
until the display shows Check
1571 (BT Answer).
Press the OK option button.
The display will show 1571.
The current setting OFF or ON
will be highlighted.
OFF
ON
Press either the OFF option
button or the ON option button
to switch 1571 OFF or ON.
You will hear a confirmation
tone.
For information on Call Minder, call
BT on Freefone 0800 800 150. This is
a chargeable service.
When switched ON the 1571
icon will remain steady on the
standby display to indicate that
the handset is ready to ‘check’
for voice mail messages.
To switch 1571 voice mail
indication ON/OFF
The 1571 icon will flash to
indicate when you have new
voice mail messages and will
keep flashing until you have
listened to all of your messages.
The 1571 feature is defaulted
as OFF so you will need to
switch the feature ON if you
want your handset to indicate
when you have new voice mail
messages.
33
Press the OK option button.
Press the CLEAR button until
you return to the standby
screen.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
To access your voice mail
Press the TALK button.
1571
Press the 1571 option button
if it is displayed (as this
indicates you have a new voice
mail message).
Or
Dial 1571 to access your
network answering service
and follow the announcements
to play, save and delete your
messages using the keypad.
Note
The 1571 voice message indication
icon is activated by an interrupted dial
tone, which you can hear when you
pick up your phone. BT Select Services,
such as Call Diversion and Call
Barring also use interrupted dial tone
so therefore they will cause the 1571
icon to flash on the handset even if no
messages have been left.
34
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Using Quartet 3000
additional handsets
You can buy and use up to four more
Quartet 3000 additional handsets with
your Quartet 3100 to extend your
phone system without needing to install
extension sockets for each new phone.
Note
You must charge your additional
handset for 24 hours before registering it.
Registering your handset
u
u
en
en
M
M
AB
PQ
TU
WX
V
YZ
RS
YZ
RS
WX
V
MN
O
I
O
I
L
TU
Ca l l
Wa
JK
L
GH
MN
F
JK
DE
C
F
PQ
AB
DE
C
GH
Ca l l
Wa
Pause
itin g
You must register your Quartet 3000
additional handset before it can be used
with your Quartet 3100 base unit.
Pause
itin g
To register a Quartet 3000
additional handset
u
u
en
en
M
AB
M
AB
DE
Ca l l
Wa
itin g
TU
MN
WX
V
YZ
RS
YZ
RS
WX
V
JK
O
I
O
I
L
PQ
L
GH
MN
F
JK
TU
DE
C
F
C
GH
PQ
Ca l l
Wa
Pause
itin g
Pause
u
en
M
AB
DE
F
C
JK
MN
O
I
L
GH
PQ
TU
YZ
RS
WX
V
Ca l l
Wa
itin g
Pause
Each additional handset is supplied with
its own charger and user guide, but
the following information will tell you
how to register and use an additional
handset with your Quartet 3100.
35
Please ensure you only have
the handset you wish to
register ready when following
the instructions below.
Once charged, your additional
handset will show the following
screen:
Register
Handset ?
Exit
OK
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
OK
Press the OK options button.
To de-register a handset
The display will show Press
Page On Base Until Base Beeps.
Press and hold the base unit
PAGE button. When you hear a
beep release the PAGE button.
Press the UP or DOWN
button until the display shows
De-Register.
OK
The display will show
The display will show Handset
Registered.
Your handset is automatically
assigned the next available
handset number. For example
your Quartet 3100 handset is
already registered as Handset 1
so if this is your first additional
handset it will become
Handset 2, if it is your second it
will show Handset 3 and so on.
Press the OK option button.
De-Register This Handset ?
OK
Press the OK option button.
The display will show Handset
De-Registered and then,
after a few seconds Register
Handset?
The handset will then show the
standby screen:
00:00
Handset 2
36
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Transferring calls
You can transfer calls between
handsets that are registered to
the base unit.
During your call:
TRAN Press the TRAN options button.
Your external caller will be put
on hold and will hear music.
The display will show
Transfer To Handset with the
cursor flashing for you to enter
a handset number.
Enter the handset number that
you want to transfer the call to.
The called handset will ring
and the display will show
Transferring Call.
(If you decide to cancel the
call transfer, press the CLEAR
button).
The ringing handset user
should press the TALK button
to speak to the caller.
If the call is not answered
within 20 seconds the original
handset will ring.
If after a further 30 seconds
the call is not taken then the
caller will be disconnected.
37
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
General information
Guarantee
Your Quartet 3100 is guaranteed for a
period of 12 months from the date of
purchase. Subject to the terms listed
below the guarantee will provide for the
repair of, or at BT’s or its agent’s
discretion, the option to replace the
Quartet 3100 or any component thereof,
(other than batteries), which is
identified as faulty or below standard,
or as a result of inferior workmanship
or materials. Products over 28 days old
from the date of purchase may be
replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12 month
guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or any
attempt at adjustment or repair other
than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please
read the Help section beginning on
page 42 or contact the Helpline on 0870
6058047 for assistance. In the unlikely
event of a defect occurring, please
follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you
contact BT’s approved repair agent
TecLogic on 01672 564444 or a local
qualified repairer.
38
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
If you have to return
your product
Prior to returning your product, please
read the Help section on page 42, or
contact the Helpline on 0870 6058047
for assistance. If you still feel you have
to return your product, pack the base
station and handset securely, preferably
in the original packaging. All parts must
be returned, including line cords, power
supplies and original batteries. (Please
note that we can not take responsibility
for goods damaged in transit).
Only use approved power supply, item
code: 872264.
Only use approved batteries, item code
006988.
These products are available from the
Quartet 3100 Helpline 0870 6058047.
Batteries
Although the battery pack is
rechargeable it will eventually need
to be replaced, see below for details on
how to replace the battery pack.
Technical information
How many telephones can you have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to any
one telephone line. Your Quartet 3100
has a REN of 1. A total REN of 4 is
allowed. If the total REN of 4 is
exceeded, the telephones may not ring.
With different telephone types there is
no guarantee of ringing, even when the
REN is less than 4.
Please note that any additional
handsets and chargers that you register
have a REN of 0.
39
To replace the battery pack
Remove the battery cover by
pressing down on top of the lid
and slide the cover off.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Unplug the white connector and
remove the old battery pack.
Note (cont)
Eventually they will need to be replaced.
New batteries can be obtained from
the Helpline on 0870 6058047.
Plug the new battery pack
connector in and lower the
battery pack into recess then
replace lid.
To get the longest possible life from
your battery, take the handset off the
base unit for a few hours each day.
Call security
Note
When fully charged and in good
condition, the handset will provide up
to 7 hours talktime or 72 hours
standby.
If you are making a call and the
handset battery is running low you will
hear a warning tone every 10-15
seconds.
Place the handset on the base unit to
recharge.
However, the charge capacity of
rechargeable batteries will reduce with
time as they wear out, so reducing the
talk/standby time of the handset.
Your Quartet 3100 has its own digital
security code that prevents other
cordless phone owners from using your
phone line. This ensures that you are
charged only for calls using your phone.
However, all approved cordless phones
use radio signals to communicate
between the base unit and cordless
handset units. It is therefore possible that
your conversations could be overheard
by other people, on their cordless
phones, or on ordinary radios that use
the same radio frequencies.
As this problem applies equally to all
similar cordless phones currently
available in the UK, call privacy cannot
be guaranteed. However, the security
coding prevents unauthorised use of
your line.
40
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Switchboard compatibility
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards, which support tone and
pulse dialling and timed break recall.
If in doubt please consult your service
provider.
OK
You will hear a confirmation
beep.
To insert a pause in a stored
number
With some switchboards, after
dialling the access code you
may have to wait for a moment
while the switchboard picks up
an outside line.
Switchboard use
To set the dialling mode
Pause
Press the UP or DOWN button
until the display shows Base
Settings.
OK
Press the OK option button.
Press the UP or DOWN button
until the display shows Dial
Mode.
OK
Press the OK option button.
The current dial mode setting
will be shown on the display.
Press the UP or DOWN button
to select either Tone or Pulse.
41
Press the OK option button to
confirm.
If so, press the LNR button to
insert a pause (P) before
entering the telephone number.
To use the recall button
Ca l l
Wa
itin g
You may need to use the recall
function if you are connected
to a switchboard/PBX
(Private Branch Exchange),
contact your PBX supplier for
further information. The recall
function is set to timed break
recall and is also used for
BT Select Services.
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Help and advice
If you have any problems using your Quartet 3100, this section will
give you the most common, easy to follow solutions.
Telephone problems
Possible cause
Solution
• No dialling tone.
Telephone not connected to
telephone line.
Plug the telephone into the
telephone line.
• Telephone will not dial out or
cannot receive calls.
Mains disconnected.
Ensure the power supply is correctly
connected and switched on.
Power cut.
Wait until the power is restored.
Replace handset on base unit for 10
seconds and try again. If this does
not work, disconnect the handset
battery from the handset for 10
minutes. Also disconnect the mains
power.
Then reconnect the base unit to the
mains, then replace the handset on
the base unit for 10 seconds and try
again.
• Handset does not ring.
• You have dialling tone but the
telephone will not dial out.
Handset battery pack is discharged.
Place the handset on the base
unit and recharge it for 24 hours
ensuring the CHARGING light
is on.
Handset not registered.
Register the handset, see page 35.
Handset ringer set to off.
Set ringer volume, see page 26.
You may be trying to use tone dialling
on a pulse dialling exchange.
See page 41 to change to pulse
dialling.
You are connected to a PBX and are
not dialling the access code.
Use the PBX access code.
See page 41 for more information
on switchboard use.
42
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Telephone problems
Possible cause
Solution
• Base unit does not ring but
lights show on base unit.
Telephone is not connected to the
telephone line.
Plug the telephone into the telephone
socket.
The base ringer is set to off.
Set the base ringer setting to a
higher volume, see page 23.
Line fault or faulty socket.
Try the telephone on another socket
or another line. If the telephone
works, contact BT on 151, or your
telephone network operator for
repairs to the line or socket.
Handset and/or base telescopic
aerial not fully extended
Extend the aerials to obtain the best
signal available.
You are moving out of range.
Move closer to the base unit.
The base unit or the handset are
too close to electrical equipment or
metal obstructions.
Relocate the base unit or move
around with the handset until
reception improves.
• No Directory name and
number stored.
You may have entered a name and
not a number.
You need to save both a name and
number when storing an entry in
the directory, see page 16.
• No CHARGING light on the
base unit.
Dirty contacts on base unit or
handset.
Clean the contacts with a dry cloth.
Heavy soiling can be removed with
a pencil eraser.
Base unit not connected to the
power supply.
Plug the power supply into the wall
socket and switch on, and ensure
the other end is connected into the
base unit.
Some older products have a
sensitive tone caller/bell which
causes them to ring when your BT
Answer/1571 product is checking to
see if you have any messages.
Disconnect old products.
• Callers are faint.
• Interference.
• Buzzing.
• Tinniness.
• Other telephone products
connected to your phoneline
intermittently emit short bursts
of ringing.
HELPLINE
If you are still experiencing difficulties please call the Helpline on 0870 6058047.
43
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Index
1571 voice mail indication
Additional handsets
Aerials
Base ringer melody
Base ringer volume
Batteries
charging
low warning
replacing
BT Answer (1571)
Call security
Caller Display
Calls
end
external
make
receive
redial
secrecy
transfer
Calls list
copy to directory
delete a number
delete whole list
dial a number
view
Call timer
Call Waiting
33
35
9
23
23
10
10
39
33
40
29
13
12
12
13
19
15
37
29
30
31
31
30
30
13
32
Channel selection
Charge handset
14
10
Delete
calls list
directory entry
redial list
De-register handset
Dialling mode
Directory
delete
dial
edit
new
store
view
Display icons
31
18
21
36
41
16
18
17
18
16
16
17
4
Earpiece volume
End a call
Fascias
Guarantee information
Handset
additional
aerial
charging
fascias
keytones on/off
melody
range
15
13
11
38
35
9
10
11
27
26
14
44
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
register
ringer
Help
Helpline
35
26
42
7
Inductive Coupler
Keypad lock/unlock
13
Key tones on/off
Last number redial
Location of product
Make a call
Melody
base
handset
handset page
Menu structure
25
27
19
9
12
23
26
27
3
On/off
1571
key tones
secrecy
33
27
15
Page melody
27
22
41
11
9
12
41
Paging
Pause – insert
Phone socket
Power supply unit
Preparatory dialling
Pulse dialling
Quick guide to handset settings
Range
Recall
Receive a call
45
5
14
41
13
Redial
copy to directory
delete
last number
number from list
Registering additional handset
REN
Returning product
Ringer melody
base
handset
Ringer volume
base
handset
Safety information
Secrecy
Security coding
Set time
Setting up
Store a name and number
Switchboard compatibility
Switchboard use
20
21
19
19
35
39
39
23
26
23
26
8
15
39
25
9
16
41
41
Technical information
Telephone line cord
Time – set
Tone dialling
Transfer a call
39
11
25
41
37
Unpacking
Voice mail indication
7
33
Volume
base ringer
earpiece
handset ringer
23
15
26
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
R&TTE
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards.
This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
1999/5/EC.
Declaration of Conformance
Hereby, Suncorp Technologies,
declares that this Quartet 3100 is in
compliance with the essential
requirements and other relevant
provisions of Directive 1999/5/EC.
The Declaration of Conformance for
the Quartet 3100 is published on the
website http://www.suncorptech.com/bt
Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2002.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Quartet 3100 Issue 1 (9/02) 6
Designed by The Art & Design Partnership Limited.
Printed in China.
0168
!