Sierra Wireless USB 598 Installation guide

2
•
Installation requirements
3
•
Pre-installation
•
Installing a microSD card
•
Installing the USB 598 USB adapter and Watcher software
5
•
Connecting to Mobile Broadband networks
7
•
Configuring your iPass Mobile Broadband USB adapter to work with
iPassConnect™
•
Verifying that your iPass Mobile Broadband USB adapter can connect
to the network
•
What to do if iPassConnect does not recognize your iPass Mobile
Broadband USB adapter
11
•
Removing your iPass Mobile Broadband USB adapter from your
computer
•
Using and storing your iPass Mobile Broadband USB adapter
12
Welcome to your iPass Mobile Broadband Service. Through the iPassConnect
Mobility Manager, the iPass Mobile Broadband USB 598 adapter provides you
with reliable, high-speed wireless connectivity on the move.
This guide provides all the information you will need to successfully install your iPass Mobile Broadband
USB adapter and use it with iPassConnect.
Note: This device is designed to auto-install on your system, with no CD required.
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INSTALLATION REQUIREMENTS
•
iPassConnect software version 3.5x or later
•
Windows® 2000, Windows XP (Home or Professional), or Windows Vista
•
Microsoft Internet Explorer 7.0 or higher
•
Hard Drive Space: 32 MB
•
RAM: 32 MB
•
USB Port
•
Pentium Processor: 150+MHz
The Sierra Wireless USB 598 Mobile Broadband USB adapter is designed to
auto-install, without requiring a CD-ROM for installation. To install your USB
adapter, simply insert the device into an open USB port on your computer.
Windows will detect new hardware, and the device drivers and Watcher®
software will install automatically.
PRE-INSTALLATION
Before starting the installation, please ensure that:
•
You save any open documents or work, and close any unnecessary programs
•
iPassConnect is not running (if it is running, right-click the iPassConnect system
tray icon and select Disconnect & Exit or Exit)
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INSTALLING A microSD CARD
The Sierra Wireless USB 598 modem is built to accommodate a microSD™ external storage card. To
use the microSD feature, gently flip open the tab (labeled “microSD”) on the side of the modem (1), as
shown in the photo below. Gently insert the microSD card, (label facing up—see the photo below), into
the slot on the side of the modem (2) until the microSD card clicks into place. Once inserted, connect
your modem to the USB port of your computer. The microSD external storage will appear as a USB
memory drive, and can be used as any other USB external storage.
INSTALLING THE USB 598 USB ADAPTER AND Watcher SOFTWARE
1. Ensure that iPassConnect is fully closed, (including the system tray icon), and close all Windows
programs. Insert the Sierra Wireless USB 598 modem into a USB port on your computer. The Setup
wizard launches automatically and a Welcome window is displayed.
Note: If you’re running Windows Vista, you may be prompted as to whether or not to allow the
Autorun on the device to run. Please allow the installation to run.
Insert the USB 598 adapter,
and the Watcher software
installation starts.
Warning: The installation process should happen automatically, with a minimum of user
interaction. If you receive any warnings or requests to launch Setup.exe, please allow
the Setup.exe to execute. Prior to device insertion, please save any open documents and
close all programs.
2. Upon device insertion, Windows will display a message in the system tray, showing that it has
detected new hardware. The auto-install feature of the device should handle the device driver
installation automatically.
3. After Windows has detected the device and installed the drivers required, it will launch Setup.exe
from a virtual drive within the device automatically. (If you receive a security warning, asking if you
wish to allow the Setup.exe program to execute, please allow this).
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4. A new window will appear (TRU-Install), as shown below; click OK to begin the installation of the
Watcher program.
5. On the Sierra Wireless Watcher InstallShield screen, select Install to begin.
6. You must accept the terms and conditions of the software license agreement (while it is possible to
adjust the installation folder, it is highly recommended that you leave it set to the default), and then
click Next to continue.
7. The software and device drivers will be installed, and once complete, click the Finish button to exit
the installation.
8. Once the TRU-Install screen disappears, you may be prompted to restart your computer. If
prompted to do so, restart your computer.
You are now ready to use the iPassConnect Mobility Manager to connect to Mobile Broadband
networks.
Note: Before launching iPassConnect, to verify that your iPassConnect Mobility Manager is able to
detect and use the USB adapter, you must close the Watcher program completely, as iPassConnect
and Watcher use the same drivers to manage the adapter, and the adapter will not function correctly
if both programs are running.
iPass gives you one simple global service for secure remote and mobile
connectivity in over 160 countries around the world.
So whether you’re connecting via your iPass Mobile Broadband card in the UK,
from your local café via Wi-Fi, or from a hotel on the other side of the world, iPass
makes it easy for you to get online from virtually anywhere.
CONNECT WITH iPASS AT MORE THAN 100,000 WI-FI HOTSPOT LOCATIONS
WORLDWIDE!
As well as providing you with Mobile Broadband connectivity in the United Kingdom, iPass offers
seamless Wi-Fi connectivity at more than 100,000 wireless broadband locations around the world,
including more than 440 airports and 23,000 hotels and conference facilities.
For details about how and where to connect via Wi-Fi, visit our online end-user resource centre at
http://connect.ipass.com.
And to find your closest hotspot, try using our Online Hotspot Finder at www.ipass.com/hotspot.
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CONNECTING TO MOBILE BROADBAND NETWORKS
iPassConnect automatically detects the Mobile Broadband network available to you, and
displays it under Available Networks (as shown).
1. To connect, click on
the network listing.
2. Click Connect and you
will be connected.
Note: If you insert your iPass Mobile Broadband USB adapter after iPassConnect has been
launched, it may take up to 20 seconds to recognize the device. If the device is not detected, you
can take either of the following actions to force iPassConnect to search for your iPass Mobile
Broadband USB adapter:
1. Exit and restart iPassConnect.
or
1. Go to Settings, select Connection Settings, then select the Mobile Data tab, and click the
Refresh button.
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If you experience any problems during the installation process, these useful tips
may help. If you require any further assistance, please contact your IT Help Desk
or iPass Service Provider.
CONFIGURING YOUR iPASS MOBILE BROADBAND USB ADAPTER TO WORK WITH
iPASSCONNECT
Your USB 598 modem comes preconfigured by the manufacturer, (Sierra Wireless), to
automatically work with the iPassConnect Mobility Manager. However, if these settings have
been changed at any time, follow these directions to correct any issues.
1. Ensure that the iPassConnect Mobility Manager is fully closed, including the system tray icon (if it is
running, right-click the iPassConnect system tray icon and select Disconnect & Exit or Exit).
2. Insert your iPass Mobile Broadband USB 598 adapter into your computer. Windows will discover the
new hardware automatically if the drivers are not properly installed.
3. Double-click the Watcher icon
on the desktop to launch Watcher.
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4. In Watcher, click the Menu button
, and select Options (as shown below).
5. In the Options screen, under the Startup section, ensure that the Autolaunch on device insertion
is set to No (as shown below).
6. Also under the Startup section, ensure that the Turn radio off on exit is set to No.
7. Click Apply.
8. Click OK.
VERIFYING THAT YOUR iPASS MOBILE BROADBAND USB ADAPTER CAN CONNECT TO THE
NETWORK
You can confirm that your iPass Mobile Broadband USB adapter is able to connect to the network by
following the steps below:
1. Insert the USB adapter into your computer.
2. Close iPassConnect, including the system tray icon (if the system tray icon is present, right-click and
select Disconnect and Exit, or if not currently connected, click Exit).
3. Double-click the Watcher icon
on your desktop.
Watcher will detect the available network. (If you do not detect any network signal, please relocate
until you locate sufficient signal to connect).
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4. Click Connect. Watcher should connect to the network.
5. Click Disconnect to disconnect from the network.
6. Exit Watcher by closing the window.
WHAT TO DO IF iPASSCONNECT DOES NOT RECOGNIZE YOUR iPASS MOBILE BROADBAND
USB ADAPTER
Tip 1: Ensure that the Watcher program is not running.
iPassConnect and Watcher use the same system resources to access your iPass Mobile Broadband
USB adapter. As a result, Watcher must be closed in order for iPassConnect to recognize the device.
1. If Watcher is running, close it.
2. Ensure that Watcher is not running in the System Tray. If it is, right-click the System Tray icon
and choose Exit.
3. Ensure that the Autolaunch on device insertion option is set to No (for more information, see
“Configuring your iPass Mobile Broadband USB adapter to work with iPassConnect” on page 7).
Tip 2: Ensure that iPassConnect has been enabled to recognize Mobile Broadband devices
1. Ensure that the Watcher program is not running (actively, or in the system tray).
2. Launch iPassConnect.
3. Go to Settings, then Update iPassConnect, then select Phonebook (allow the Phonebook update
to complete).
4. Go to Settings, then Connection Settings and confirm that there is a tab labelled Mobile Data (as
shown below).
•
If the Mobile Data tab is not available, contact your IT Help Desk or iPass Service Provider.
•
If the Mobile Data tab is available, your iPassConnect software is appropriately enabled.
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5. In the Mobile Data tab, click Refresh. This should populate the information in the screen as shown:
If the information is not populated, or if it reports errors in the fields, your device may not be installed
correctly. You may have to reinstall the USB adapter:
•
Go to Start, select Control Panel, then use the Add or Remove Programs function to remove
the program ‘Sierra Wireless Watcher’.
•
Reinstall your iPass Mobile Broadband USB adapter following the directions in this guide.
Note: If you insert your iPass Mobile Broadband USB adapter after iPassConnect has been
launched, it may take up to 20 seconds to recognize the device. If the device is not detected, you
can take either of the following actions to force iPassConnect to search for your iPass Mobile
Broadband USB adapter:
1.
Exit and restart iPassConnect.
or
1.
Go to Settings, then Connection Settings, select the Mobile Data tab, and click the
Refresh button.
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Tip 3: Ensure that Watcher can recognize your iPass Mobile Broadband USB adapter
1. If iPassConnect is running, close it. Also, ensure it is not running in the System Tray. If it is, click the
System Tray icon and choose Disconnect & Exit or Exit.
2. Launch Watcher and check the status message and icons:
•
No Device Detected;
: Your iPass Mobile Broadband USB adapter is not being recognized by
Watcher. First, ensure that your device is inserted and the power LED
is amber (blinking) or
red. If not, eject the device, wait 30 seconds, and then reinsert. If the device still is not
recognized, un-install Watcher and attempt to re-install your USB adapter following the process
above.
•
, : If the USB adapter is recognized by Watcher and a signal is available, you will see
these icons in the upper-left part of the Watcher window. The Connect button will be displayed
(if the Connect button is greyed out, then Watcher is not ready to connect yet).
•
, : The USB adapter is recognized by Watcher, but a signal is not available. Try changing
location until a signal is available. You may also connect your adapter using the included USB
extension cable, and clip the device to your laptop monitor using the included clip, to try to
better detect signal.
REMOVING YOUR iPASS MOBILE BROADBAND USB ADAPTER FROM YOUR COMPUTER
Warning: Always use the procedure described here to remove your iPass Mobile
Broadband USB adapter from your computer. Removing the device improperly may
cause serious damage to the device or the integrity of the software on your computer.
To remove your iPass Mobile Broadband USB adapter
1. Exit iPassConnect (to exit, right-click the iPassConnect system tray icon and choose
Disconnect & Exit or Exit).
2. In the System Tray, double-click the Safely Remove Hardware icon (
Windows 2000;
on Windows XP or
on Windows Vista).
3. On the Safely Remove Hardware dialog, select USB Mass Storage Device and click Stop.
4. On the Stop a Hardware Device dialog, click OK.
5. If you’re running Windows 2000, select Sierra Wireless USB 598 EVDO Network Adapter and
click Stop. On the Stop a Hardware Device dialog, click OK.
6. When the Safe to Remove Hardware dialog is displayed, you may remove your iPass Mobile
Broadband USB adapter from your computer. Grip the device by both sides firmly when removing it
from the USB port.
USING AND STORING YOUR iPASS MOBILE BROADBAND USB ADAPTER
As with any electronic device, your iPass Mobile Broadband USB adapter must be handled with care to
ensure reliable operation. Follow these guidelines while using and storing the iPass Mobile Broadband
USB adapter:
•
The USB adapter should fit easily into your USB port. Forcing the device into a port may
damage the device or the computer.
•
Do not apply adhesive labels to the portion of the device that fits into the computer. They can
cause the USB adapter to become jammed inside the USB port.
•
Protect the device from liquids, dust and excessive heat.
•
When not inserted in your computer, store your iPass Mobile Broadband USB adapter in a
safe place.
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The Sierra Wireless USB 598 Mobile Broadband USB Adapter
KEY FEATURES:
•
CDMA 1xEV-DO (Revision A), 1xEV-DO (Release 0), 1xRTT, IS-95
•
QSC™ 6085 chipset
•
Cellular (800 MHz) and PCS (1900 MHz) bands
•
Receive diversity (both 800 MHz and 1900 MHz bands)
•
Durable high performance antenna design
•
2-in-1 Device – Up to 4 GB of storage on microSD card, inserted into microSD slot on device
•
TRU-Install Auto-install feature for ease of use
HIGH-PERFORMANCE ANTENNA DESIGN
Sierra Wireless has developed a new patent pending design for your device antenna. With the new
highly-efficient and receptive antenna, your iPass Mobile Broadband USB adapter provides fast, reliable
connections with improved speeds and extended coverage through better network signal acquisition in
fringe areas, without an external antenna that can be broken during use.
TECHNOLOGY:
CDMA 1xEV-DO (Revision A), 1xEV-DO (Release 0), 1xRTT, IS-95
QSC™ 6085 chipset
Cellular (800 MHz) and PCS (1900 MHz) bands
Receive diversity (both 800 MHz and 1900 MHz bands)
MEMORY:
Removable Memory Storage via microSD (SDHC Support)
OPERATING SYSTEM SUPPORT:
Windows Vista
Windows XP
Windows 2000
ENVIRONMENTAL:
Operating Temperature: -20° to 55° Celsius
Storage Temperature: -40° to 85° Celsius
POWER CONSUMPTION:
Voltage: 5 V
SYSTEM REQUIREMENTS:
1 Type A USB Port
System: Pentium 150 Mhz or higher
Memory: 32 MB
Disk Space: 32 MB
Internet Explorer 7.0 or higher
iPassConnect software version 3.5x or later
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DIMENSIONS:
74mm (L) x 24mm (W) x 12mm (H)
Weight: with cap: 25 grams; without cap: 22.6 grams
Volume: with cap: 19.8 cc; without cap: 15.5 cc
VISUAL INDICATOR (LED):
3-Color Service State LED (Power LED and Status LED – Blue, Amber, Off)
INCLUDED ACCESSORIES
Notebook monitor clip and USB cable
Carrying pouch
Lanyard
OPTIONAL ACCESSORIES (Available via 3rd party vendor; not sold by iPass)
microSD card (up to 4 GB)
External antenna option
Copyright © 2009, Sierra Wireless, Inc.
Copyright © 2009, iPass Inc. All rights reserved.
Trademarks
iPass and the iPass logo are registered trademarks of iPass Inc. and iPassConnect is a trademark of iPass Inc. All
other brand or product names are trademarks or registered trademarks of their respective owners.
While every effort is made to ensure the information given is accurate, iPass does not accept liability for any errors or
mistakes which may arise. Specifications and other information in this document may be subject to change without
notice.
MB US 07 2009
iPass.com
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