dealerhandbook rev20090715 fc.pub

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The following instructions will help you program your phone. Most phones can be programmed using Automatic
Programming, and included is a list of programming codes and instructions to manually program the handset.
Automatic Programming (Over-The-Air or OTA)
*228
*22800
Over The Air Programming for Verizon Retail Customers. Will prompt
the user to choose phone programming or to update roaming capabilities (PRL).
Over The Air Programming for Verizon Retail Customers. Primarily
used for very old digital phones. Will prompt the user to choose phone
programming or to update roaming capabilities (PRL).
*22890
Over The Air Programming for Verizon Wholesale Customers. Automatically programs the phone. There are no voice prompts.
*22891
Over The Air Programming for Verizon Wholesale Customers. Automatically updates roaming capabilities (PRL). There are no voice
prompts.
Electronic Retrieval of ESNs and Programming Key Sequences
Unless otherwise specified by the Model number, the information below will generally work for all phones made
by that manufacturer. Likewise, key sequences listed for a particular model of phone will generally work for
other phones of the same series.
Also, unless otherwise specified, the information below will generally get you into the manual (NAM)
programming of the phone.
Audiovox Phones
Audiovox generally categorizes phones by families (or series.) Once you know the series, you will be able to
access the NAM for both programming and ESN retrieval.
z800 and CDM-7900
1.Press M # Envelope Key * 1 (within 10 seconds of the phone displaying the main screen.)
2.Scroll to “General” or “Phone Info” and press M.
CDM-4000 and CDM-9000 series
1.Press 2 8 9 Function # 1 (within 10 seconds of the phone displaying the main screen.)
2.Scroll to “General” and press Function.
3.Scroll to ESN.
Almost all others
1.Press ## 200 22 002 End 1
2.Scroll to “Phone Info” and press the appropriate Soft Key.
3.Scroll to ESN and press the appropriate Soft Key.
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Dealer Handbook
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Copyright © 1993 to 2008 by Page Plus Cellular, All Rights Reserved.
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in error, please notify the author immediately and destroy all electronic and hard copies of the document or file, including attachments.
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One other note about Audiovox phones. If the phone is a CDM-4000 or CDM-9000 series, you can determine both
the phone unlock code and the programming unlock code by putting the phone into “Test mode”.
To do this, repeatedly press power while holding down RCL, 2 and *. Once the phone is in “Test mode”, you can
determine the phone unlock code by pressing “1 2 8 Send” or the programming unlock code by pressing “1 2 7
Send”. The code will be the 2nd, 4th, 6th, and 8th digits of the number displayed on the screen.
If the phone is not a CDM-4000 or CDM-9000 series of phone, you can display the phone unlock code by pressing
“# 5625 *” (“# LOCK *”) or by pressing by pressing “# 5625 Send” (“# LOCK Send”) while the phone is locked.
Select the first option to view the code.
Kyocera
Most Kyocera phones allow you retrieve the ESN by going to Menu\Phone Info and scrolling down to view the
ESN. You can also access the ESN in the NAM menu. To enter the NAM menu, perform the following steps:
1.Press 11 11 11 and select “Options”.
2.Select “Programming”. (On newer Kyocera phones, you must first select “Services” before you can select
“Programming”.)
3.Enter the correct Security Code (usually 000 000).
4.Once in the NAM menu, select “ESN” to view the ESN.
Kyocera is one of the few manufacturers that produces several models of single NAM phones. You can tell if the
phone has more than one NAM by the structure of the NAM menu.
Dual NAM structure
Single NAM structure
ESN
ESN
NAM1 Info
Basic NAM1 Info
NAM2 Info
Extra NAM1 Info
Rental Timer
Rental Timer
SMS Settings
SMS Settings
Phone Model
Phone Model
Slot Cycle Index
Slot Cycle Index
Service Security Code
Service Security Code
As noted above, if the only entries for a NAM are Basic (and Extra) NAM1 Info, then the phone in question is a
single NAM phone.
LG
LG is quickly becoming a very popular phone manufacturer, and along with Nokia,
is becoming one of the first MEID adopters. When an LG phone has an MEID, only
the hexadecimal version will be printed on the label underneath the battery and the
decimal version will be found in the NAM menus. Also, like Audiovox, LG
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Dealer Handbook
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in error, please notify the author immediately and destroy all electronic and hard copies of the document or file, including attachments.
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categorizes its phones by family or series. Most LG phones made in the past 3 years follow the “VX” series of
phones for programming.
Like most other manufacturers, only the key sequence to access the NAM programming differs. Once the key
sequence has been entered, you simply enter the correct Security Code (usually 000 000) and then select “Service
Programming” to enter NAM programming (and the first step in LG NAM programming displays the ESN.)
The second step in LG NAM programming is, usually entering the MDN, followed by entering the MIN, Home SID,
and lastly entering a Label (or name) for the NAM which would be displayed on the screen to identify it when
selecting NAMs. LG, in a fashion very similar to Samsung phones, allows access to NAM2 solely through
Extended NAM1 Settings.
When you have finished basic NAM1 programming on an LG phone, you are given the options of “Exit” or “More”.
To access NAM2 settings you must select “More” and then simply select “OK” until the option to edit NAM2
settings appears.
Key sequences are listed below, and in order of oldest to newest.
LGP versions
Press Menu 9.
320 and 330
Press Menu 4 0.
100 and 500 series
Most VX series and others
Press Menu 3 0.
Press Menu 0 or OK 0.
Press ##PROGRAM[Model Number][Send]
Newest VX Series
For example, to program the VX-8550, press
##77647268550 [Send]
The sole exception to LG’s consistency is the LG Migo (pictured at right) which is an actual
working cellular phone designed quite literally for children. To program one of these, you
must press “Yes 1 4 Yes” within 10 seconds of turning the phone on. If successful, the LG
Migo will display “Successful”.
Motorola (ESN Retrieval Only)
If the phone has a Function key, press FCN 00 ** 83 78 66 33 STO # 38 #
•The two digits appearing on the right side of the screen are the first two digits of the Hexadecimal ESN.
•Press * to advance to the next two digits.
•Repeat until you have the whole Hexadecimal ESN.
If the phone has a Menu Key, you will need to find a submenu labeled as “Device
Info”, “Phone Status”, or “Phone Info” (for clarity’s sake, this submenu will be
referred to solely as “Device Info” in this guide.) You will normally find the “Device
Info” submenu in one of the following paths:
•In the Main menu.
•In Main\Settings.
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in error, please notify the author immediately and destroy all electronic and hard copies of the document or file, including attachments.
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•In Main\Settings\System.
•In Main\Settings\Other Settings.
•Once you have found the “Device Info” submenu, navigate to the ESN with this path:
•[Device Info]\Other Information\ESN
•If the phone has both a Menu key and a Function key, try the sequence for the Menu key first. If that doesn’t
work, try the sequence for the Function key.
Motorola (Manual Programming Only)
Manual programming of virtually all Analog Motorola phones is done by pressing the following buttons: FCN 0
000 000 000 000 RCL. If the phone you are working with uses this key sequence, it does not have digital capability
of any kind and should not be activated.
Manual programming of Analog/CDMA Motorola phones can be broken down into three different key sequences
(listed in order from oldest to newest.)
•Press 74663 # 1 FCN FCN
•Press 74663 # Menu Menu
•Press 74663 # CLR CLR
If the ending key sequence is “Menu Menu”, sometimes you will be required to press “Menu Menu” very quickly,
meaning both presses of the Menu button must occur within half a second. Most models of Motorola phones do
not require you to press “Menu Menu” quickly.
Some models of Motorola phones that use these key sequences require the key sequence to be entered within 10
seconds after the phone starts. Most models of Motorola phones do not require you to enter the key sequence in
any set amount of time.
Finally, if you’re the sort of person that enjoys mnemonics, the key sequence “74663” spells “PHONE” on the
keypad (and above, for ESN retrieval, “8378 6633” spells “TEST MODE” on the keypad.)
Manual programming of the Motorola Q, which is a PDA-style of phone similar to the Palm Treo or RIM
Blackberry, is entered by pressing “## 0 73887 * Menu Call” (or “## 0 SETUP *” if you prefer) in the phone dialer
section. This should prompt you for a security code. Once you have reached the “Programming Menu”, select
“User Activation”. From this point, programming the Motorola Q is like programming any other Motorola phone
and is very straightforward. Once you have finished changing values, press “Back Back Exit” to save your changes
and exit NAM programming.
Nokia
Nokia has been extremely consistent with the software on their phones. Retrieving
the ESN can only be done through the NAM programming menu and accessing the
NAM programming menu has not changed since (approximately) 1994. While other
methods exist to access specific sections of NAM1 and NAM2, the key sequence “*
3001 # 12345 #” gives full access to the NAM programming menu.
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Dealer Handbook
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Copyright © 1993 to 2008 by Page Plus Cellular, All Rights Reserved.
All information contained in this document is property of Page Plus Cellular. Any dissemination, distribution, or duplication of this material, information, or
communication is strictly prohibited without the consent of the original writer (author). If you are not the intended recipient, or you have received this information
in error, please notify the author immediately and destroy all electronic and hard copies of the document or file, including attachments.
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Once in the NAM programming menu, simply select “Serial Number” to view the ESN or select whichever NAM
you wish to modify.
Once in a particular NAM, modifying the MIN is done by changing “Own Number” or “MIN”. Modifying the Home
SID is done through the “AMPS” section of the NAM programming and modifying the MDN is done by changing
the “Directory Number” in the “Defaults” section or by modifying the entry labeled “MDN”.
Newer Nokia phones have MIN, MDN, and Home SID all listed in the main section of the NAM. Older Nokia
phones only have the MIN in the main section, with Home SID under “AMPS Settings” and the MDN under
“Change Defaults”.
There are two exceptions to the information above. The two exceptions are the Nokia 6315i and the Nokia 6215i,
which are manufactured for Nokia by Pantech and are sometimes known as the Pantech PN-E330 and Pantech
PN-315 respectively (see the entry on Pantech phones for more information.)
Palm One
Palm One, more commonly referred to simply as Palm, makes the Treo series of phones. The Palm Treo is an
impressive PDA (Personal Digital Assistant) that is more computer than phone. Most people who activate this
style of phone do so as SMS Text Messages are easier to enter.
To enter the NAM programming on a Treo, press the following keys: “Phone #*# 000 000 Dial”.
Pantech
Pantech is a relative newcomer to the cellular industry and manufactures phones for Audiovox and Nokia. All
Pantech phones that have been encountered as of this writing utilize either the key sequence “## 200 22 002” (as
discussed in the Audiovox section) to access and program the NAM or ##7764726 Send (##PROGRAM).
RIM (Research In Motion)
RIM makes the popular Blackberry series of phones, which are similar in nature to the Palm Treo and which
many people activate for the same reason.
To enter the NAM programming on a Blackberry, press the following keys: “## 000 000 Send” and then use the
track wheel to “Save”.
Samsung
Samsungs should only be activated if the model number starts with SCH (Samsung CDMA Handset) or SPH
(Samsung PCS Handset). SCH is preferred and generally unlocked, whereas SPH models are usually locked on
Sprint’s network and require flashing before they can be used successfully on
Verizon’s network.
Samsung phones are reasonably consistent when it comes to accessing service
programming in that you are usually accessing one of three options in the menus,
however the key sequence to access those options changes from model to model.
Like most other manufacturers, only the key sequence to access the NAM
programming differs. Once the key sequence has been entered, you simply enter
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Copyright © 1993 to 2008 by Page Plus Cellular, All Rights Reserved.
All information contained in this document is property of Page Plus Cellular. Any dissemination, distribution, or duplication of this material, information, or
communication is strictly prohibited without the consent of the original writer (author). If you are not the intended recipient, or you have received this information
in error, please notify the author immediately and destroy all electronic and hard copies of the document or file, including attachments.
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the correct Security Code (usually 000 000) and the phone enters NAM programming (and the first step in
Samsung NAM programming displays the ESN.)
The second step in Samsung NAM programming is, usually entering the MDN, followed by entering the MIN,
Home SID, and lastly entering a Label (or name) for the NAM which would be displayed on the screen to identify it
when selecting NAMs. Samsung, in a fashion very similar to LG phones, allows access to NAM2 solely through
Extended NAM1 Settings.
When you have finished basic NAM1 programming on an Samsung phone, you are given the options of “Exit” or
“More”. To access NAM2 settings you must select “More” and then simply select “OK” until the option to edit
NAM2 settings appears.
The three options routinely accessed for manual programming on Samsung phones are:
•Selecting the Settings menu and pressing *.
•Selecting the Display menu and pressing *.
•Selecting the Phone Information menu and pressing *.
Listed below are the key sequences known to access these options on specific models of Samsung. Unless
otherwise specified, simply enter the correct Security Code (usually 000 000) and the ESN should display on the
screen.
SCH-a310
Press Menu 6 * (Menu Option 6 on this phone accesses the “Display” menu.)
†This model of phone was
SCH-A530
Press Menu 6 *
released with two different
SCH-A570
Press Menu 7 2 * (Menu Option 7 on this phone accesses the “Settings” menu, software versions, and uses
followed by Option 2 to access the “Display” submenu.)
one of two different key
SCH-a610
Press Menu 9 2 *
sequences needed to enter
SCH-a630
Menu 5 *
NAM programming. Both
SCH-a645
Menu 9 0 *
key sequences are listed.
SCH-a650
Press Menu 6 * (Menu Option 6 on this phone accesses the “Settings” menu.)
When you encounter one of
SCH-a670
Press Menu 7 2 * (Menu Option 7 on this phone accesses the “Settings” menu, these phones, try one of the
followed by Option 2 to access the “Display” submenu.)
key sequences. If it fails,
†
Menu \ Settings & Tools \ *
SCH-a850
use the other. Once in the
Menu \ Settings & Tools \ Display \ *
NAM programming, select
SCH-a950†
Menu \ Settings \ *
“ESN” to view the ESN or
select “Network Settings”
Menu \ Settings \ Display \ *
SCH-i600
** 772 000 000 Menu (Menu is the Left Soft Key)
to change NAM information.
SCH-N300
SCH-N330
SPH-a460
SPH-a620
SPH-a640
Menu \ Phone Info \ *
Menu \ Display \ *
P
r
e
s
s
#
Enter
the
correct
Security
Code
(usually
000
Press 2 to display the ESN or press 1 to enter basic programming.
Menu 8 1 0
Menu 9 0
SPH-N300
Menu 9 2
Menu \ Phone Info \ *
#
000).
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Dealer Handbook
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Copyright © 1993 to 2008 by Page Plus Cellular, All Rights Reserved.
All information contained in this document is property of Page Plus Cellular. Any dissemination, distribution, or duplication of this material, information, or
communication is strictly prohibited without the consent of the original writer (author). If you are not the intended recipient, or you have received this information
in error, please notify the author immediately and destroy all electronic and hard copies of the document or file, including attachments.
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UT Starcomm
UT Starcomm mostly makes phones for Audiovox but also manufactures under their own name, notably the XV6600 PPC and XV-6700.
For the XV-6600 PPC:
1.Touch the “Start” button, to bring down a drop box, and select “Phone” using the stylus. This will bring up
the cellular phone feature on the PPC.
2.Select “Tools” in the drop box, select “Activation Wizard” using the stylus. (This will run you through NAM1
setup.)
3.The PPC will prompt you “Speak with a Customer Care…” at this point select “Next” using the stylus.
4.The PPC will prompt you “If you have already set…” at this point select “Next” using the stylus.
5.The PPC will display the ESN, in Hex format, in the box below you will need to input “000000”.
6.This is the security code to enter the programming mode. (To type in the “000000” using the stylus touch the
box until a scroll appears, then touch the Keypad icon in the lower right hand side of the display. This will
bring up a keypad on the lower portion of the display that you can input values. By touching the Keypad
icon again, the keypad display will be minimized.)
7.After you input the “000000” select “Next”.
For the XV-6700:
1.Touch the “Start” button, to bring down a drop box, and select “Phone Dialer” using the stylus.
2.Dial “## 778” using the stylus and then select “Talk”.
3.This will bring up the option to “Edit”, which allows you to edit the NAM.
For most others, including the CDM-7075, enter ##7764726[Send] and the phone will prompt you for the security
code. If you’re the sort of person that enjoys mnemonics, the key sequence “7764726” spells “PROGRAM” on the
keypad.
Withus
Withus Information & Telecommunications is a little known Korean company that manufactures the WCE-100, a
Single Mode: Digital phone that operates in the 800 MHz band. Listed below is the only known information on the
Withus WCE-100.
Press “# # 948 487 Save” to enter NAM Programming (948487 spells “WITHUS”.)
The ESN will be found somewhere in NAM Programming.
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Dealer Handbook
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Copyright © 1993 to 2008 by Page Plus Cellular, All Rights Reserved.
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in error, please notify the author immediately and destroy all electronic and hard copies of the document or file, including attachments.
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Parameter
NAM Name
Also Called:
Alpha Tags
Label for the NAM
Any
Alpha Tags
NAM Name
Label for the NAM
Any
MIN
Programming
Mobile Identification Number
Specifically
as-
MDN
Mobile Number
as-
ACCOLC
Access
Class
Specifically
signed.
Overload This is a number (0-15) that specifies the level of Any
priority the mobile has when accessing the system.
This parameter was designed to give all users
equal opportunity to access the system in high usage situations. There is no relationship between
numbers and priority (i.e., higher numbers do not
necessarily mean higher priority).
1st Paging Channel
Primary
Channel
Home SID
Auto Registration
Details
Value
Mobile Directory Number
Paging A three digit channel number specifying the sys- Scan A: 333
tem control channel to start the scan. The initial Scan B: 334
channel for system A is 333. The initial paging
channel for system B is 334. Each carrier (A or B)
has 21 paging channels (also called control channels). The channels for the A carrier start at 333
and end at 313. The paging channels for B carriers
are 334 to 354.
Determines home area.
Assigned
This five-digit decimal number identifies the cus- gion.
tomer’s “home” system. The number is sent to the
mobile, by the cell, for the mobile to figure out if it
is in its home system. If the system ID sent by the
cell doesn’t match the phone’s programmed system ID, the telephone’s Roam light will display.
Odd numbers generally denote system A and even
numbers are generally used by the B carriers.
by
re-
Autonomous
or If activated, the phone will register it’s location to Yes
Manual Registra- the cellular system. Once registered, the system
tion
would have information of the mobile operating
within proximity.
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Dealer Handbook
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communication is strictly prohibited without the consent of the original writer (author). If you are not the intended recipient, or you have received this information
in error, please notify the author immediately and destroy all electronic and hard copies of the document or file, including attachments.
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Parameter
MCC
Also Called:
Mobile
Code
Mobile
Code
Details
Value
Country Determines default country.
USA: 310
Network
Determines default network.
00
Channel:
Determines default primary frequency channel
283
Secondary Channel: System A
Determines default secondary frequency channel
used on Scan A
691
Primary
Channel:
Determines default primary frequency channel
384
Secondary Channel: System B
Determines default secondary frequency channel
used on Scan B
777
Home System Registration
Enables the phone to allow mobile terminated calls Yes
while in the home system. Controls the types of
CDMA registration allowed for the phone.
Foreign SID Registration
Enables the phone to allow mobile terminated calls
while in a foreign system. Controls the types of FM
and CDMA registration allowed for the phone.
Yes
Foreign NID Registration
Enables the phone to allow mobile terminated calls
while in a foreign system. Controls the types of FM
and CDMA registration allowed for the phone.
Yes
Lock SID
Enables you to specify up to six SIDs that the 0
phone is prohibited from acquiring in CDMA mode.
The user may be denied service when operating
within the service areas of these systems.
PRL Enable
Enables the Preferred Roamer’s List
MNC
Primary
Yes
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Dealer Handbook
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in error, please notify the author immediately and destroy all electronic and hard copies of the document or file, including attachments.