Sierra Wireless Telstra Elite User guide

GETTING TO KNOW
YOUR NEW
TELSTRA MOBILE
WI-FI 4G
LET’S GET THIS
SHOW ON THE ROAD
You must be excited about your brand new
Telstra Mobile Wi-Fi 4G. This guide will help
you get started as quickly and easily as
possible. It’ll guide you through installation,
show you how to set up your modem and help
you with any tricky bits.
WHAT’S
INSIDE
03 Safety first
05 Before you get started
07 Let’s get started
08 About your Telstra Mobile Wi-Fi 4G
13 Getting connected
14 Recharging your battery
15 Accessing the internet
16 What about International Roaming?
17 Problem solving
20 Terms and conditions
01
02
SAFETY
FIRST
Please read all the safety notices before using this device.
The Telstra Mobile Wi-Fi 4G is designed to be used at least
20 cm from your body.
Do not use the Telstra Mobile Wi-Fi 4G near fuel or chemicals or in any prescribed areas such as service stations,
refineries, hospitals, and aircraft. Obey all warning signs
where posted.
RADIO FREQUENCY SAFETY INFORMATION
The Telstra Mobile Wi-Fi 4G has an internal antenna. For
optimum performance with minimum power consumption,
do not shield the device or cover with any object. Covering
the antenna affects signal quality, and may cause the
Telstra Mobile Wi-Fi 4G to operate at a higher power level
than needed, and may shorten battery life.
RADIO FREQUENCY ENERGY
Your Telstra Mobile Wi-Fi 4G is a low-power radio transmitter and receiver. When switched on it intermittently
transmits radio frequency (RF) energy (radio waves). The
transmit power level is optimised for best performance
and automatically reduces when there is good reception.
Maximum power is only used at the edge of network coverage so under most circumstances, the power output is
very low. Under poor network conditions the Telstra Mobile
Wi-Fi 4G transmits at a higher power, may get hot and have
significantly shorter battery life.
03
DECLARATION OF CONFORMITY —
MAXIMUM PERMISSIBLE EXPOSURE
The Telstra Mobile Wi-Fi 4G is designed to be used at
least 20 cm from the body. We declare that the product
detailed in this manual, and in combination with our
accessories, conforms with the essential requirements
of the Radio Communications (Electromagnetic Radiation — Human Exposure) Standard 2003 and the relevant
standards made by the Australian Communications and
Media Authority under Section 376 of the Telecommunications Act 1997 when at a distance of not less than 20 cm
from the body.
RoHS declaration
(restriction of hazardous substances)
The manufacturer declares that the Telstra Mobile Wi-Fi
4G is free from hazardous materials and complies with EU
directive 2002/95/EC (commonly known as RoHS) and the
amendments.
04
BEFORE YOU
GET STARTED
Note: The Telstra Mobile Wi-Fi 4G comes with the SIM
card inserted.
IF YOU NEED TO REPLACE THE SIM CARD
Remove the existing SIM card and slide the new SIM card
under the SIM card holder, as shown in the illustration.
05
IMPORTANT:
Security settings — Wi-Fi Network Name (SSID) and Wi-Fi
Security Key.
• The default Wi-Fi Network Name (SSID) and Wi-Fi
Security Key are unique to your device and accessible on
the LCD screen.
The format is:
Wi-Fi 4G-xxxx
Security Key: xxxxxxxx
where x is a randomly generated number.
• You need this information to connect to the Telstra
Wi-Fi 4G.
• You can change the Wi-Fi Network Name and Security
Key by going to the device homepage
(http://telstra.4g) and logging in with the default Admin
Password, admin.
• If you can’t locate your Wi-Fi credentials or Admin
Password, check the label under the back cover or
contact us on 13 2000.
• You can access additional information such as data
usage, view alerts, and more from the LCD dashboard.
06
LET’S GET
STARTED
YOUR PACKAGE CONTAINS THE FOLLOWING
• Telstra Mobile Wi-Fi 4G
• AC adapter
• Micro USB charging cable
• Battery
• This Getting Started Guide
• Manufacturer’s Warranty Card
07
ABOUT YOUR
TELSTRA MOBILE
WI-FI 4G
1
2
3
5
4
4
6
1 LCD Screen Displays status icons, messages, and your
Wi-Fi Network Name (SSID) and Security Key
2 Navigation key
• Press the Navigation key to cycle through the LCD
screens.
• If the feature is enabled, press and hold the Navigation
key for 3 seconds to lock / unlock all the keys.
(Go to http://telstra.4g to enable key lock.)
• Press and hold the Navigation key and WPS button for
3 seconds to toggle audio alerts (mute / enable).
08
3 Power key
• Press the Power key for a few seconds to turn the
Telstra Mobile Wi-Fi 4G on. Power key lights up blue to
indicate that the device is powered on.
• Press and hold the Power key and WPS button for 5
seconds to reset the Telstra Mobile Wi-Fi 4G to factory
defaults.
4 External antenna connectors You can connect an
external antenna to boost your signal. The antenna
connector type is TS9. Antennas with this connector
type are available from selected Telstra stores and
partners. For information on the correct way to attach
an antenna, see page 18.
5 WPS button Press to connect WPS-enabled Wi-Fi
devices to your Wi-Fi network without the use of a
keyboard. See page 11.
6 AC adapter / Micro USB port Use the adapter to
recharge the battery. See page 14.
09
FEATURES
Telstra
Telstra
WiFi 4G-xxxx
Security Key: xxxxxxxx
INDICATOR
Wi-Fi 4G-xxxx
Security Key: xxxxxxxx
DESCRIPTION
Signal
1 bar — low level
strength 5 bars — excellent
4G
Network 4G
type
Dual-Carrier
3G
DC
3G
Roaming Connected to a network other
than Telstra’s
10
Alert
Go to the device homepage
http://telstra.4g to check for
messages.
GPS
Continuous tracking or
searching for a satellite fix
Wi-Fi
On/Off
Shows the number of devices
connected
Battery
level
4 bars — fully charged
1 bar — battery low
Battery outline — critical
(Less than 10% charge)
ADVANCED FEATURES
Connect up to 5 Wi-Fi devices to your Telstra Mobile
Wi-Fi 4G. You will need the Wi-Fi Network Name (SSID)
and Security Key. These are displayed on the LCD. Press
any key to reactivate the LCD screen.
For WPS-enabled wireless devices
1. Press the WPS button on the Telstra Mobile Wi-Fi 4G.
2. Press the Power key.
3. Within 2 minutes, press the WPS button on the device
you want to connect to your Wi-Fi network.
The Telstra Mobile Wi-Fi 4G and the other device communicate with each other and establish the connection.
For all wireless devices
1. Use the Wi-Fi features on the wireless device (camera,
printer, etc.) to connect to your network.
2. Enter the Wi-Fi Network Name (SSID) and Security Key
when prompted to do so.
11
CONFIGURATION VIA THE WEB INTERFACE
Connect to the web interface (device homepage) to change
the settings of your Telstra Mobile Wi-Fi 4G including:
• Changing the name of your wireless network
• Changing your password
Note: If you reset your device, you will need to enter the
factory default password.
To connect to the web interface, connect your laptop to
your wireless network and go to the device homepage by
typing http://telstra.4g into your browser. To make changes
you’ll need to log in as Administrator.
Click the Admin Login icon and enter the default Admin
Password, admin.
For full details on what can be done through the web
interface, click the ‘Help’ button.
12
GETTING CONNECTED
1. Press and hold the Power key for a few seconds to turn
on your Telstra Mobile Wi-Fi 4G. The LCD will display your
credentials — Wi-Fi Network Name (SSID) and Security
Key.
2. On the device, go to Wireless Network Settings and
ensure your Wi-Fi function is enabled.
Mac users: Make sure AirPort is turned on.
PC users: Ensure your Wi-Fi function is turned on.
(For all other devices, please refer to your device
manual.)
Once the Wi-Fi is enabled, select the Wi-Fi Network
Name (SSID) displayed on the device LCD (for example,
Wi-Fi 4G-xxxx).
3. When prompted, enter your Security Key, as it appears
on the LCD screen.
13
RECHARGING YOUR BATTERY
Your battery comes partially charged. When you need to
recharge it:
1. Plug the micro USB cable into the device.
2. Plug the other end of the cable into the:
• AC adapter and plug the adapter into an electrical
outlet
OR
• USB port on your computer
14
ACCESSING THE INTERNET
Once you have set up your Telstra Mobile Wi-Fi 4G, you can
access the internet at broadband speeds whenever you’re
in a Telstra Mobile Network coverage area.
The Telstra Mobile Wi-Fi 4G device will seamlessly operate across the entire Telstra Mobile Network, providing
you with the benefits of 4G speeds in all capital CBDS
(meaning within 5km from the GPO), associated airports
and selected regional locations (meaning within 3km from
regional town centre) and then automatically switches
over to our fastest 3G network speeds available in other
coverage areas.
To access the internet:
1. Power up your Telstra Mobile Wi-Fi 4G.
2. On your laptop, select the Wi-Fi Network Name (SSID)
and click ‘Connect’.
Note: You can also share your internet connection with
up to 5 other Wi-Fi enabled devices.
15
WHAT ABOUT INTERNATIONAL ROAMING?
You can use your Telstra Wi-Fi 4G service while overseas.
International Roaming is available by calling Telstra on
13 2000. It is important to note that different charges
apply when using your Telstra service overseas and that
any monthly allowance included with your Telstra plan
excludes use while overseas. For a full list of available
countries and charges, go to telstrabusiness.com
16
PROBLEM SOLVING
How do I go back to the homepage (web interface)?
Open your browser and type in http://telstra.4g
What is my Admin Password?
The Admin Password for the homepage (web interface)
enables you to configure your device. The default Admin
Password is admin.
What do I do if I changed the Security Key or Admin
Password and then forgot it?
If you have changed your Admin Password or Security Key
and subsequently forgotten it, press and hold the WPS
button and Power key for 5 seconds to reset them to the
factory defaults.
17
How do I connect an external antenna?
1. Slide the antenna doors open.
2. Connect the antenna.
How do I access the LCD dashboard?
Use the Telstra Mobile Wi-Fi 4G dashboard to view notice
of alerts and messages, update firmware, view your Wi-Fi
credentials, etc.
Press the Navigation key to cycle through the dashboard
LCD screens.
Note: If you have configured your device not to show the
Wi-Fi credentials on the main LCD screen, you can still
access them through the dashboard.
18
Where can I get more information?
For more information about your Telstra Mobile Wi-Fi 4G:
• View the Online Help. Go to the device homepage by
typing http://telstra.4g into your browser and click ‘Help’.
• Visit sierrawireless.com/support and select Telstra
Mobile Wi-Fi 4G from the list of products on the download page to:
• Update the firmware
• View the User Guide
• View the Telstra Mobile Wi-Fi 4G tutorial
• Learn tips and tricks to get the most from your Telstra
Mobile Wi-Fi 4G
Information on accessories is available at:
sierrawireless.com/mobilewifi
THINGS YOU NEED TO KNOW
Network unlocking fee applies.
Telstra Mobile Network coverage depends on your location, device and whether your device has an external
antenna attached.
Actual speeds vary due to factors such as location, distance from the base station, local terrain, user numbers,
hardware & software configuration and download source/
upload destination. If multiple users access the Wi-Fi
device the typical speed range per user may be reduced.
Visit telstra.com/mobilebbcoverage to check if you are in
a coverage area.
19
TERMS AND CONDITIONS
It is important that you read and understand the terms
that apply to your service. The terms for your Telstra
Wi-Fi 4G service are set out in Our Customer Terms (as
varied from time to time). For terms governing your Telstra
Mobile Wi-Fi 4G service, please go to: telstrabusiness.com
or see Our Customer Terms at: telstra.com.au/customerterms. Your pricing brochure contains a summary of the
charges that apply to your Telstra Mobile Wi-Fi 4G service.
20
and ® are trade marks and registered trade marks of
Telstra Corporation Limited ABN 33 051 775 556
TM
2400196 Rev. 1
21
FOR MORE INFORMATION:
CALL 13 2000
VISIT telstrabusiness.com
VISIT A TELSTRA STORE OR PARTNER