Zebra Eltron Card Printer User`s guide

User’s Guide
P310
User’s Manual No. 980261-001
 2003 ZIH Corp.
Rev. C
FOREWORD
This manual contains installation and operation information for the P310 Series card printers manufactured by Zebra Technologies Corporation, Camarillo, California.
RETURN MATERIALS AUTHORIZATION
Before returning any equipment to Zebra Technologies Corporation for in-warranty or
out-of-warranty repair, contact Repair Administration for a Return Materials Authorization (RMA)
number. Repack the equipment in the original packing material and mark the RMA number clearly
on the outside. Ship the equipment, freight prepaid, to the address listed below:
For USA and Latin America:
Zebra Technologies Corporation
Card Imaging Division
1001 Flynn Road
Camarillo, CA. 93021-8706. USA
Phone: +1 (805) 579-1800
FAX: +1 (805) 579-1808
For Europe, Asia, and Pacific:
Zebra Technologies Corporation, Southern Europe
Card Imaging Division
Zone Indutrielle, Rue d'Amsterdam
44370 Varades, France
Phone: +33 (0) 240 097 070
FAX: +33 (0) 240 834 745
COPYRIGHT NOTICE
This document contains information proprietary to Zebra Technologies Corporation. This document and the information contained within is copyrighted by Zebra Technologies Corporation and
may not be duplicated in full or in part by any person without written approval from Zebra. While
every effort has been made to keep the information contained within current and accurate as of the
date of publication, no guarantee is given or implied that the document is error-free or that it is accurate with regard to any specification. Zebra reserves the right to make changes, for the purpose of
product improvement, at any time.
TRADEMARKS
P310 is a service mark of Zebra Technologies Corporation. Windows and MS-DOS are registered
trademarks of Microsoft Corp. All other marks are trademarks or registered trademarks of their respective holders.
980261-001 Rev.C
iii
PRODUCT WARRANTY STATEMENT
All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12)
months from the purchase date.
Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.
Note: Products returned must be packaged in the original or comparable packing and shipping
container. In the event equipment is not so packaged, or if shipping damage is evident, it will not be
accepted for service under warranty. Surface transportation charges for return to customers in the
continental United States is paid by Zebra. Otherwise, Zebra pays CPT (carriage paid to) nearest
airport, customer pays customers, duties, taxes, and freight from airport to destination. If Zebra determines that the product returned for warranty service or replacement is not defective as herein
defined, the customer will pay all handling and transportation costs.
Since printhead wear is part of normal operation, the original printhead is covered by a twelve (12)
month warranty. Warranty period begins on purchase date.
To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are not required to purchase Zebra supplies (media and/or ribbons) for
warranty qualification. However, if it is determined that the use of other manufacturer supplies has
caused any defect in the printhead for which a warranty claim is made, the user is responsible for
Zebra’s labor and material charges required to repair the defect. The warranty becomes void if the
printhead is physically worn or damaged; also if it is determined that failure to follow the preventive
maintenance schedule listed in the User’s Guide has causes defect in the thermal printhead for
which a warranty claim is made.
All parts, maintenance kits, options kits, and accessories are warranted to be free of defects in material and workmanship for 90 days (except where otherwise denoted) from date of purchase. This
warranty become void if the item is modified, improperly installed or used, or damaged by accident
or neglect.
iv
980261-001 Rev.C
DECLARATIONS OF CONFORMITY
European Council Directive
89/336/EEC
Modified by
92/31/EEC &
93/61/EEC
73/23/EEC
Modified by
93/68/EEC
EMC Directive
EMC Directive
Low Voltage
Directive
Compliance to Standards
EN 55022-B,
RF Emissions
CISPR 22
Control
Immunity to
EN 500082-1,
Electromagnetic
IEC 801
Disturbances
EN60950
Product Safety
Model: P310 conforms to the following specification:
FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a)
Class A digital device
Supplemental Information:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following Two Conditions: (1) This device may not cause harmful interference , and (2) this device must accept any
interference received, including interference that may cause undesired operation.
INDUSTRY CANADA NOTICE
This device complies with Industry Canada ICS-003 class A requirements.
Cet equipement est conforme a l’ICS-003 classe A de la norm Industrielle Canadian
INTRODUCTION
Thank you for choosing the Zebra P310 Plastic Card Printer.
These printers produce cards ideal for personalized identification, access control, visitor,
membership, promotion and luggage card, badges and tags.
This manual guides you to an efficient start up and operation of your new Card Printer.
980261-001 Rev.C
v
P310 PRINTER MODELS
Zebra’s Product Numbers tell the story:
Here is a quick review of Zebra’s Card Printer Series numbering and lettering system to
help you.
Zebra’s P310C Plastic Card Printer Series employ Dye Sublimation and Resin Thermal
Transfer technologies. Model numbers include identifiers that specify options and items
in the Ship-Away kits.
{
Ship-away kit
P310C - X X X X X - X X X
Smart Card:
0 = No
E = Yes
Magnetic Encoder:
0 = No
M = Yes
Magnetic Encoder Options:
0 = No
1 = Stripe Down HICO
2 = Stripe Down LOCO
3 = Stripe Up HICO
4 = Stripe Up LOCO
Memory:
0 = Standard
1 = Extended
Interface:
P = Parallel (DB-25 Male)
S = Serial (DB-25 Female)
U = USB
A = Parallel/Serial (DB-25 Male
DB-9 Female)
vi
Software:
0 = None
C = CD only
F = Floppies only
B = CD & Floppies
Language:
0 = No Manual
E = English
F = French
S = Spanish
C = Chinese
G = German
I = Italian
P = Portugese
B = Others
Power Cord:
0 = None
A = 120 VAC
E = 220 VAC
U = UK
980261-001 Rev.C
ICONS Throughout this manual, different icons highlight important information, as follows:
Important general information
Mechanical hazard, such as one associated with
moving parts, capable of resulting in equipment
damage or personal injury.
Electrical hazard, such as an exposed voltage
point, capable of causing electrical shock and
personal injury.
An area where electrostatic discharge (ESD)
can cause component damage. Use a grounding wrist band.
Elevated temperature hazard, capable of producing a burn.
Keep Card Printer clean by minimizing cover
open time.
980261-001 Rev.C
vii
Table of Contents
ICONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
GETTING STARTED . . . . . . . . . . . .
UNPACKING YOUR CARD PRINTER. . .
INDICATORS AND CONTROLS . . . . .
PRINTER INSTALLATION. . . . . . . . .
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OPERATION . . . . . . . . . . . . .
P310 PRINTER FEATURES . . . .
LOADING RIBBONS . . . . . . .
LOADING CARDS. . . . . . . . .
FEEDING ONE CARD AT A TIME
REMOVING CARD CARTRIDGE .
PRINTING A TEST CARD . . . . .
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PRINTING A SAMPLE CARD . . . . . . . . . . . . . . . . 13
CLEANING . . . . . . . . . . . .
CLEANING SYSTEM . . . . . .
CLEANING THE PRINT HEAD .
CARD CLEANING CARTRIDGE
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TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . 23
TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . 27
APPENDIX A - MAGNETIC CARD STRIPE
ENCODER . . . . . . . . . . . . . . . . . . . . . . . . . 31
APPENDIX B - SMART CARD CONTACT STATION . . . . . 33
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . 33
APPENDIX C - ACCESSORIES & SUPPLIES
RIBBONS . . . . . . . . . . . . . . . . . .
CARDS . . . . . . . . . . . . . . . . . . .
ACCESSORIES . . . . . . . . . . . . . . .
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980261-001 Rev.C
1
GETTING STARTED
UNPACKING YOUR Your P310 printer ships in a carton and protecCARD PRINTER tive anti-static bag. Keep all packing material in
case you need to move or re-ship the printer.
While unpacking, inspect the carton to ensure
that no damage occurred during shipping.
Please ensure that you have a clean and nearly
dust free environment for proper operation and
storage of the printer.
980261-001 Rev.C
1
In addition to user documentation, make sure
the following items are included with your P310
printer:
CARD CARTRIDGE
CARD OUTPUT HOPPER
SWABS & SATURATED CLEANING CARDS
POWER CABLE
INTERFACE CABLE
CD ROM (OPTIONAL)
CARD CLEANING CARTRIDGE and PRINTER QUICK REFERENCE
(Not Shown)
If any items are missing, please contact your dealer.
To reorder, please refer to Appendix C of this
manual.
2
980261-001 Rev.C
INDICATORS AND Your P310 Printer has three Status indicators
CONTROLS and a panel button on the front and a power
switch on the rear:
PANEL
BUTTON
INDICATORS
INDICATORS (green, amber & red) signal
printer activity by illuminating or flashing, as
follows:
INDICATOR
ON
FLASHING
POWER ON
PROCESSING
LOAD CARDS
REPLACE RIBBON
PRINTER ALERT
ENCODER ALERT
REFER TO TROUBLESHOOTING
REFER TO TROUBLESHOOTING
AMBER & RED
FLASHING
PRINTER CLEANING
PROCESS REQUIRED
ALL FLASHING
PRINT HEAD COOL DOWN MODE
PRINTING WILL RESTART SHORTLY
OTHER ALERTS
PANEL BUTTON This is a push button to operate the printer for:
- CLEAR ERROR
- CLEANING PROCESS
{
SEE CHAPTER 4
- TEST CARD
980261-001 Rev.C
SEE CHAPTER 2
3
PRINTER The following will guide you through the instalINSTALLATION lation of your P310 Printer.
CAUTION: Limit AC power supplied to the
P310 to 110 ~ 230 volts, 60 ~ 50 Hertz, for an
associated 680 ~ 280 milliamps. Limit excess
current draw to 16 amps or less, using an associated circuit breaker or other such device. Never
operate the printer in a location where operator,
computer, or printer can get wet. Personal injury could result. The electrical security of the
printer is based on the reliability of the mains
power source.
1. Place the printer in a location that allows easy access
to all sides. The printer should never be operated while
resting on its side or upside down.
2. Place the printer’s power switch in the OFF (0)
position.
3. Insert the power cable into the printer power
socket and attach to grounded electrical socket of the
proper voltage and type.
4. Attach interface cable to printer and computer and
then secure.
5. Switch power on.
CAUTION: Intermittent or unpredictable operation may occur from unsecured connectors. If
damaged, the power cable must be replaced by
an exact equivalent.
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980261-001 Rev.C
2
OPERATION
P310 PRINTER The following shows the features found on your
FEATURES P310 Printer:
1
9
8
2
3
7
6
A
4
B
5
PLEASE NOTE: Any blue items inside the printer can be operated by the user.
STANDARD FEATURES
1. Print Head
2. Print Head Unlock Lever
3. Manual Holder
4. Card Output Hopper
5. Status Indicators
6. Panel Button
7. Card Cleaning Cartridge
8. Card Cartridge
9. Card Thickness Control
OPTIONAL FEATURES
A. Magnetic Encoding Station
B. Smart Card Contact Station
980261-001 Rev.C
5
LOADING The P310 Printer requires approved ribbons
RIBBONS (See Appendix C). The Resin Thermal Transfer
and Dye Sublimation ribbons are specifically
designed for your P310 Printer. For optimum
performance and printer life (Print Head), always use approved ribbons.
DO NOT TOUCH the print head or the electronic components on the print head carriage.
Discharges of electrostatic energy that accumulates on the surface of the human body or other
surfaces can damage the print head and other
electronic components used in this device.
1. Remove ribbon from packaging.
2. Open cover and press down on the print
head unlock lever to open the print head
carriage. The print head carriage will pop
open.
Continued on next page ..........
6
980261-001 Rev.C
SUPPLY SPINDLE
3. Load ribbon onto the supply
spindle (under print head carriage)
and empty core (with tape
attached) onto the take-up spindle.
Make sure the ribbon comes off of
the top of the supply spindle and
feeds to the top of the take-up
TAKE-UP SPINDLE
‘CLICK’
4. Push down on the Print Head
Lock Lever until an audible ‘click’
signals the locked-down position.
5. Close Cover.
Please note that the ribbon automatically
synchronizes whenever the print head lock
down occurs.
980261-001 Rev.C
7
LOADING CARDS To help you load, print, and collect cards, the
P310 has with the following items:
A - CARD CARTRIDGE
For loading cards.
1. Install Card Cartridge by hooking onto
printer as shown and clicking down.
‘CLICK’
2. Install cards into Cartridge.*
DO NOT bend cards or touch print surfaces as
this can reduce print quality. The surface of the
cards must remain clean and dust free. Always
store cards in an enclosed container. Ideally,
use cards as soon as possible. If cards stick together, carefully shuffle them.
3. Close hopper.
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980261-001 Rev.C
B - CARD THICKNESS CONTROL LEVER
This item is operated by the user to
prevent more than one card feeding into
the printer at the same time and causing a
jam.
Open Cover, and adjust lever to correct
position. Repeat for different card
thickness. (Factory setting is for 30mil
(0.762mm) card thickness. See diagram
below:
A
Card Thickness:
A - 60mil (1.524mm) to 50mil (1.27mm)
B - 40mil (1.016mm)
C - 30mil (0.762mm)
D - 20mil (0.508mm)
E*- Less than 20mil (0.508)
* Start at lowest position and move lever
up to match card thickness.
B
C
D
E*
For other card thickness, start lever at
lowest position and move up until cards
feed.
C - CARD OUTPUT HOPPER
For collecting printed cards
Install Card Output Hopper onto printer
by hooking over bottom edge of card exit
aperture.
980261-001 Rev.C
9
FEEDING ONE A Manual Feed Slot is available on the side of
CARD AT A TIME the Card Input Hopper for feeding single cards.
Cleaning Cards are fed manually throught this
slot. The Card Cartridge must be empty for
manual card feeding to work properly.
For one-at-a-time printing, feed
cards through slot on side of
Do not feed more than one card at
a time.
REMOVING CARD Remove the Card Cartridge prior to packaging
CARTRIDGE the printer for shipment.
To remove, pull hook back, and
lift hopper out.
HOOK
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980261-001 Rev.C
PRINTING A TEST With ribbon and cards loaded, your P310
CARD printer is ready to print. To check the operation
of the printer you should print a test card.
1. Place the printer’s power switch in the
OFF (0) position..
2. While pressing the panel button, switch
printer on. Green indicator will show.
3. Keep pressing panel button until green
indicator starts flashing.
4. Release panel button and a test card will
print after a few seconds.
This is an example of the test card.
PLASTIC CARD PRINTER
PRINTER: P310CEM
Serial Number 23666
Firmware: 4.00
300 dpi
TEST CARD
23666
980261-001 Rev.C
Head resistance: 1234
Offset: X12 - Y12
EC: 12
Printing Counter: 123456
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980261-001 Rev.C
3
PRINTING A SAMPLE CARD
Printing with the P310 Printer requires the Windows printer driver, the WindCard software, or
printer command level programming through
the printer interface.
The P310 Card Printer can be used with any
Windows 95/98 and Windows NT 4.0 software
application program, using the drivers provided
with the printer.
This section contains information on the printing of a sample card in color (using the 5-Panel
color ribbon YMCKO) and the Windows printer
driver.
BEFORE installing updated printer driver versions, always delete the existing printer driver
version from your computer.
980261-001 Rev.C
13
TO INSTALL THE P310 PRINTER DRIVER INTO WINDOWS 95, USE THE FOLLOWING STEPS:
1. Start your computer and then Windows.
2. Insert either the CD ROM or Diskette containg the Windows Driver into the associated
drive.
3. Under Windows click the Start button, Select Settings, then Printers.
4. Double-click on the Add Printer icon. The Add Printer Wizard will display a list of
printers. Select Have Disk and locate the P310 Drivers on the CD. For more information about how to install a Windows driver please consult the appropriate Microsoft documentation.
Once the printer driver has been successfully installed, you will need to configure it for
you printer. This driver provides control of several printer features when printing from
Windows applications. These features are accessed through the P310 Plastic Card
Printer Properties. To access these properties select the Zebra P310 Card Printer
icon in Printers. Then click File Menu and select Properties.
The P310 Printer screen appears. Change the options as follows:
1. On the Printer Tab configure the magnetic encoder feature. If your printer is
equipped with a Magnetic Encoder option, select With Magnetic Encoder option.
2. On the Card Tab select card orientation:
Landscape or Portrait - Select ‘Landscape.’
3. On the Ribbon Tab, select the Ribbon Type. Select YMCKO for the standard
5-panel ribbon.
4. In the same tab, go to Black Panel area and select Text Only. This option allows the
text printing using the Black Resin Panel from the Color Ribbon.
5. Close the Zebra P310 Printer Properties screen.
Now that you have loaded media and set up the printer driver, the P310 Printer is ready
to print.
EXAMPLE: FOLLOW THESE STEPS TO PRINT YOUR FIRST CARD:
1. Go to the Microsoft Word Software.
2. If the printer was not selected as the default printer, go to the File menu and point
Printer Setup and choose Zebra P310 Card Printer in the list. Then press Close
button.
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980261-001 Rev.C
3. Come back to File menu and point Page Setup.
4. Select Size Tab and in Paper Size choose Card. Then select the orientation:
‘Landscape.’
5. Go to Margins Tab, put the top, bottom, left and right margins with 0 values.
6. Press OK to close Page Setup Window.
7. The card appears on the screen.
8. Design a card with both black and colored text and with colored pictures, i.e.:
Symbols in Color
SAMPLE CARD
Text in Red
M. JOHN JONES
Logo in Black
and White
ATR
Sales Director
Build the World with us!
Http://@atrworld.com
Text in Black
9. Once you are ready to print, go to File and point Print.
10. The printer will feed in a card and start printing (the data downloading time will vary
depending on the complexity of the card design and the processing speed of your computer).
11. Once the printing job is achieved the card is ejected from the printer.
980261-001 Rev.C
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980261-001 Rev.C
4
CLEANING
PROTECT YOUR FACTORY WARRANTY!
The recommended maintenance procedures
must be performed to maintain your factory
warranty.
Other than the recommended cleaning procedures described in this manual, allow only
Zebra authorized technicians to service the
P310 Printer
NEVER loosen, tighten, adjust, or bend, etc. a
part or cable inside the printer.
NEVER use a shop air compressor to remove
particles in the printer.
980261-001 Rev.C
17
CLEANING SYSTEM Your P310 Printer includes a simple cleaning
system using the Pre-saturated Cleaning Cards
provided. The regular use of these cards will
clean and maintain important parts of your
printer: including the Print Head, Transport
Rollers, and Magnetic Encoder Station.
WHEN TO CLEAN
When the amber & red indicators flash
(Every 1000 cards* approx.)
*Using 5-panel color ribbon (YMCKO).
*Optional factory setting.
HOW TO CLEAN
1. Leave power on.
Open Cover and release Print Head Bracket
to remove ribbon.
Close Print Head.
Close Cover. Remove cards from Card Cartridge.
2. Insert one Pre-saturated Cleaning Card
(provided) through slot on the side of the
Card Cartridge.
3. Press the Panel Button for a few seconds.
The Card will feed into printer and carry out
the cleaning process.Repeat the process with
a new Cleaning Card if necessary.
Note: For cleaning prior to the WHEN TO CLEAN signal, press the Panel
Button for 3 seconds to start the cleaning process.
Although the amber and red indicators will keep
flashing until the cleaning process has been performed, the printer will continue to operate.
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980261-001 Rev.C
CLEANING THE A cleaning using the Cleaning Cards usually sufPRINT HEAD fices. However, a separate Print Head cleaning
using swabs can remove more stubborn
deposites when print anomolies persist. To
avoid deposits, only use foam-tipped swabs.
1. Raise Print Head and remove the
Ribbon.
2. Clean Print Head by moving
alcohol-moistened swab tip side-toside across Print Head elements.
Only use moderate force. (To
reorder swabs see Appendix C.)
Never use a sharp object to scrape deposites
from the print head. Permanent damage will result.
980261-001 Rev.C
19
CARD CLEANING Your P310 Printer also has a Card Cleaning
CARTRIDGE Cartridge. This item cleans the cards entering
the printer. To ensure print quality, the cleaning
roller requires periodic replacements.
WHEN TO MAINTAIN
When the amber & red indicators flash.
(Every 1000 cards* approx)
*Using 5-panel color ribbon (YMCKO)
*Optional factory setting.
HOW TO MAINTAIN
1. Turn power off. Open Cover and locate
Cleaning Cartridge..
2. Gently remove by rotating up and away
from printer.
Continued on next page...
20
980261-001 Rev.C
3. Remove Cleaning Roller from Cartridge
and discard.
4. Install new Cleaning Roller into Cartridge*.
To avoid contamination, always hold the
Cleaning Roller assembly by the ends.
5. Carefully peel off wrapper from new
Cleaning Roller while in Cartridge.
SLOT
6. To replace Cartridge into printer:
Make sure the arrow on top of the assembly
is facing toward the rear of the printer.
Hook assembly into slot on printer and rotate
down. Ensure the assembly locks in place.
DO NOT touch the roller surface that contacts
the cards.
7. Close Cover.
* See Appendix C for replacement Cleaning
Rollers.
Although the amber and red indicators will keep
flashing until maintenance has been performed,
the printer will continue to operate.
980261-001 Rev.C
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980261-001 Rev.C
5
TROUBLESHOOTING
The following offers causes or solutions to
symptoms related to improper operation.
Check this table when experiencing any loss of
operation or print quality. Note that the LEDs
appear white for ON, dark for OFF, and circled
with radial lines for FLASHING.
SYMPTOMS / DESCRIPTION
AMBER
INDICATOR
ILLUMINATES
REASON / SOLUTION
1. Check for Cards in Card Cartridge.
2. Check Card Thickness Control setting.
3. Press the Panel Button for 1 second.
The printing job will restart.
Media alert: Cards
The Printer stops and an error comes up in
the Windows application program or in
WindCard Software.
AMBER
INDICATOR
FLASHES
1. Check ribbon.
2. Load new ribbon.
3. Ribbon will automatically synchronize
and printing will restart with new card.
Media alert: Ribbon
The Printer stops and an error comes up in
the Windows application program or in
WindCard Software.
980261-001 Rev.C
23
RED INDICATOR
ILLUMINATES
Printer alert: Ribbon
Print Head Bracket open
Card Jam
Ribbon Jam
Command Error
The printer stops working
RED INDICATOR
FLASHES
Magnetic Encoder alert:
The Printer ejects card and stops.
AMBER & RED
INDICATORS
FLASH
1. Check Print Head Bracket is closed.
2. Check if you are using correct card type
(see Technical Specifications).
3. Check Card Thickness Control Lever is
properly adjusted for correct card
thickness (see Chapter 2 - Loading Cards).
4. If two cards are fed into printer at same
time:
- Open cover & remove Card Cleaning
Cartridge, empty feeder, pull jammed
cards out. Replace Card Cleaning
Cartridge.
- Remove cards from Card Cartridge, shuffle them and replace.
5. Check ribbon is loaded correctly inside
printer.
6. Check command.
1. Check that you are using correct magnetic card type (for low or high coercivity
encoding).
2. Verify Command Syntax.
3. Call technical support.
1. Printer cleaning required. See Chapter
4.
Cleaning alert:
The Printer needs cleaning.
ALL INDICATORS
FLASH
1. Printing will restart automatically after a
few seconds.
Print head alert:
Cool down mode
Printing stops
NO INDICATOR
ILLUMINATES
1. Make sure power cord is plugged in
properly at both ends.
2. Call technical support.
Power cord
The power switch is ON.
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980261-001 Rev.C
1. Incorrect position of ribbon. Check ribbon is properly rolled onto the ribbon core
and there are no pleats.
2. There may be dust on the print head
Incorrect rolled ribbon
(see Chapter 4, Cleaning).
Dust
3. An element on the print head may be
Print head
There are non-printed horizontal lines scratched or burnt. Contact technical support for print head replacement informa(white) on card surfaces.
tion.
CARDS HAVE ‘SCRATCH LINES’
MISSING PRINTING.
1. There may be dust or embedded contaminations on elements of the print head.
Clean print head (see Chapter 4,
Dust on print head.
Cleaning.
Contrast & Intensity values.
Printing shows very pale or inconsistent 2. Contrast and/or intensity colors may be
set to high values. Adjust contrast and inresults.
tensity values in software or with
programing.
POOR PRINTING QUALITY
1. This may be caused by dust inside the
printer and/or a dirty Cleaning Roller Assembly (see Chapter 4, Cleaning).
Dust inside printer
2. This may be caused by contaminations
Contamination on card surface
Small spots on the printed card with a on the card surface. Check that cards are
non-printed area or a different printed stored in a dust free environment.
color.
PRINTING HAS VOIDS
980261-001 Rev.C
25
26
980261-001 Rev.C
6
TECHNICAL SPECIFICATIONS
General • High speed printing, over 140 cards/hour edge
to edge in full color (YMCKO) throughput
• Small footprint
• Easy to use Wind Card Classic utility tool (option)
• Windows Drivers for 95 and NT 4.0 (option)
• One year printer warranty
• One year (100k passes) print head warranty
• Powerful EPCL (Zebra's Command Language)
Color Printing • Color dye sublimation or monochrome thermal
transfer printing
• 25 seconds per card edge to edge in full color
(YMCKO)
• 300 dpi (11.8 dots/mm) print resolution
• Edge to edge printing standard
Bar Codes • Code 39
•
•
•
•
•
Code 128 B & C with & without check digit
2 of 5 & 2 of 5 industrial
UPCA
EAN8 & EAN 13
PDF 417 2D bar code and other symbologies
available via WindCard Classic utility tool (option)
Fonts • Resident: Normal 100, Bold 100
980261-001 Rev. C
27
• True Type fonts available via Windows Driver
and WindCard Classic utility tool (option)
Cards* • Types PVC, Composite
• Card width/length: ISO CR-80 - ISO 7810,
2.125” (54mm) by 3.385” (86mm)
• Option: Magnetic Stripe - ISO 7811
• Option: Smart Card - ISO 7816-2
• Card thickness: 10 mil (0.25mm) to 60 mil
(1.524mm)
• Card Cartridge capacity: Up to 210 cards (10
mil), up to 75 cards (30 mil)
• Card Output Hopper capacity: up to 210 cards
(10 mil), up to 75 cards (30 mil)
CARD DIMENSIONS
ISO STANDARD DIMENSIONS FOR PLAIN CARD
2.125 ±0.002in
(53.98 ±0.050mm)
Radius
0.125in
(3.18mm)
3.375 ±0.010in
(85.72 ±0.25mm)
0.009~0.034in
(0.23~0.84mm)
ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD
0.623in (15.82mm) min
218in (5.54mm) max
MAGNETIC STRIPE
0~0.115in (2.92mm)
0~0.115in (2.92mm)
CHIP POSITION FOR SMART CARD
ISO STANDARD
AFNOR STANDARD
* Use Zebra approved media only.
28
980261-001 Rev. C
Ribbons* • Monochrome: 1500 cards/roll
• Monochrome colors: black, red, blue, green, silver, gold, white, scratch-off grey
• K-resin + O: 800 cards/roll
• K-dye + O: 800 cards/roll
• YMCKO: 350 cards/roll
Overlay Varnish • Thermal transfer
• 4 microns thick
• Clear and holographic options:
- Clear
- Genuine/Secure Hologram
- Pcard Hologram
- Custom Hologram
Interfaces • Parallel Standard (cable included)
• RS-232C Serial (option)
Mechanical • Width: 11.8” (315mm)†
• Depth: 7.75” (198mm)†
• Height: 8.7” (220mm)†
• Weight: 13.4lbs (6.1kg)
Electrical • 110 ~ 230 Volts AC, 60 ~ 50 Hz
• FCC Class A, CE, UL, and CUL approved
Environmental • Operating Temperature: 60 to 86°F (15 to 30°C)
•
•
•
•
Operating Humidity: 20 to 65% non condensing
Storage Temperature: -23 to 158°F (-5 to 70°C)
Storage Humidity: 20 to 70% non condensing
Ventilation: Free air
* Thermal transfer (Resin) ribbons offer more durability than dye sublimation, with greater resistance to scratches and UV-induced fading.
Dye Sublimation printing requires dye sublimation ribbons, with either black or cyan, magenta,
and yellow (plus black resin) panels.
† Measured without card feeder and card hopper
980261-001 Rev.C
29
Options • RS-232C serial port
•
•
•
•
•
•
•
Smart Card Contact Station (30 mil cards only)
Magnetic Encoder (30 mil cards only)
Extended Warranty program
Hot Swap Warranty program
Cleaning supplies
Service Manual
WindCard design software
Use only Zebra-approved card and ribbon
media. Using non-approved card or ribbon media can void your warranty.
Refer to the Accessories section for more information about Card and Ribbon Media available
from Zebra Technologies.
30
980261-001 Rev.C
APPENDIX A - MAGNETIC CARD STRIPE
ENCODER
Operation and maintenance requirements for the P310 Printer with the optional magnetic card stripe encoder. (See Chapter 2 for location). The magnetic encoder can be set
for either high and low coercivity.
The magnetic encoder is a factory installed item with
the read/write head positioned below the card path,
available with HICO encoding (P310CM1 or
(P310CEM1) or LOCO encoding (P310CM2 or
P310CEM2).
STRIPE
DOWN
STRIPE
UP
When loading cards into the Card Cartridge, please
ensure the magnetic stripe is facing towards the
printer and closest to the rear.
Also available are Printer models with the Magnetic
Read/Write head positioned above the card path, with
HICO encoding (P310CM3 or P310CEM3) or LOCO
encoding (P310CM4 or P310CEM4).
When loading cards, please ensure the magnetic
stripe is facing away from the printer and closest to
NOTE:
M1 - HICO encoding - stripe down
M2 - HICO encoding - stripe down
M3 - LOCO encoding - stripe up
M4 - LOCO encoding - stripe up
Approved HICO & LOCO PVC cards are available. (See Appendix C.)
SAMPLE ENCODING PROGRAM
Refer to Programmer’s manual (Part number 980081-001)
ONLY USE cards that comply with ISO 7810 &
7811 standards for magnetic stripe cards. The
magnetic stripe must be flush to the surface of
the card to work properly. Never use taped-on
magnetic stripes.
980261-001 Rev.C
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The read/write head requires periodic cleaning to maintain error-free encoding
WHEN TO CLEAN
When the amber & red indicators flash
(Every 1000 cards* approx.)
*Using 5-panel color ribbon (YMCKO).
*Optional factory setting.
HOW TO CLEAN
1. Leave power on.
Open Cover and release Print Head Bracket
to remove ribbon.
Close Print Head.
Close Cover. Remove cards from Card Cartridge.
2. Insert one Pre-saturated Cleaning Card
(provided) through slot on the side of the
Card Cartridge.
3. Press the Panel Button for a few seconds.
The Card will feed into printer and carry out
the cleaning process.Repeat the process with
a new Cleaning Card if necessary.
Note: For cleaning prior to the WHEN TO CLEAN signal, press the Panel
Button for 3 seconds to start the cleaning process.
Although the amber and red indicators will keep
flashing until the cleaning process has been performed, the printer will continue to operate.
ISO STANDARD ENCODING
Track # Field Separator
Track Density
1
^
210BPI*
2
=
75BPI*
3
=
210BPI*
Valid Characters
Alphanumeric
(ASCII 20~95†)
Numeric
(ASCII 48~62)
Numeric
(ASCII 48~62)
# of Characters
79‡
40‡
107‡
* Bit per inch
†Except the ‘?’ character
‡ Including Start, Stop and LRC characters. Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms.
NOTE: Refer to the Card Printer Programmer’s Manual for complete programming information.
32
980261-001 Rev.C
APPENDIX B - SMART CARD CONTACT
STATION
This section contains information on the additional operations of the P310 Printers with
Smart Card Contact Stations. (See Chapter 2
for location.)
INTRODUCTION Smart Cards can have a built-in microcomputer
and a battery. Card Memory can store fingerprints, voice recognition patterns, medical records and other such data. The P310 may be
equipped with an optional contact station for
programming Smart Cards (ISO 7816). This
printer model responds to commands that position the cards at the contact station, where the
printer connects to the contacts on the Smart
Cards. All other printer operations remain the
same as the standard P310 model.
980261-001 Rev.C
33
MEDIA LOADING ORIENTATION
Orient the cards with the Smart Card Chip
at the top of the card and facing away from
the printer.
SMART CARD CONTACT STATION INTERFACE
When a command to the parallel printer
interface sends a card to the Smart Card
Contact Station, the printer connects the
Smart Card Contact Station to the female
DB-9 connector on the rear of the printer.
An attached external Smart Card Programmer
can be used to program Smart Card chips.
DO NOT position printing over the Smart Card
Chip
DB-9
PINS
SMART CARD
CONTACT POINTS
DB-9
PINS
SMART CARD
CONTACT POINTS
1
2
3
4
5
C1 (Vcc)
C2 (Reset)
C3 (Clock)
C4 (RFU)
C5 (GND)
6
7
8
C6 (Vpp)
C7 (I/O)
C8 (RFU)
(GND when chip
is at station)
9
Refer to the Card Printer Programmer’s Manual for complete programming information.
34
980261-001 Rev.C
APPENDIX C - ACCESSORIES & SUPPLIES
Please contact your Zebra-authorized dealer to
place an order accessories and supplies
RIBBONS The following ribbons are optimized for use in
the P310 Printers:
Monochrome Resin Ribbons (Sold by the Roll)
Part Number
Description
800015-301
Black - 1500 images
800015-302
Red - 1500 images
800015-303
Green - 1500 images
800015-304
Blue - 1500 images
800015-305
Yellow - 1500 images
800015-306
Gold - 1500 images
800015-307
Silver - 1500 images
800015-309
White - 1500 images
800015-385
Scratch-Off Gray - 1500 images
Color Ribbons (Sold by the Roll)
Part Number
Description
5-Panel Color (YMCKO) - 350
800015-340
images
2-Panel
Black (Kdye+O)
800015-350
800 images
2-Panel Resin - (Kresin+O)
800015-360
800 images
Note:
Y = Yellow, M = Magenta, C = Cyan, K =
Black, O = Overlay
980261-001 Rev.C
35
CARDS The following cards are optimized for use in the
P310 Printers:
Standard Grade PVC *
Part Number
Description
104523-101
Card, 10mil (200 pack)
Card, 10mil adhesive back (200
104523-110
pack)
104523-104
Card, 30mil (100 pack)
Card, 30mil Low Coercivity Mag.
104523-105
Stripe (100 pack)
Card, 30mil High Coercivity
104523-106
Mag. Stripe (100 pack)
Premimum Grade PVC †
Part Number
Description
104523-111
Card, 30 mil (100 pack)
Card, 30 mil Low Coercivity
104523-112
Mag. Stripe (100 pack)
Card, 30 mil High Coercivity
104523-113
Mag. Stripe (100 pack)
Composite PVC (Polyester Core) †
Part Number
Description
104524-101
Card, 30 mil (100 pack)
Card, 30 mil Low Coercivity
104524-102
Mag. Stripe (100 pack)
Card, 30 mil High Coercivity
104524-103
Mag. Stripe (100 pack)
Starter Packages
Part Number
105909-155
Description
Premium Package 1: includes
200 10-mil cards and 100ea of
the following: 30mil., 30 mil.
LOCO, 30 mil. HICO.
NOTES:
* Recommended for monochrome and spot
color (logo and picture) printing only.
† Recommended for edge-to-edge printing.
‡ 10mil = 0.254mm; 30mil = 0.762mm
36
980261-001 Rev.C
ACCESSORIES Accessories available for P310 Printers appear
below. Always refer to the part number when
placing an order.
Part Number
300055-001
105536-001
980261-001
980261-021
980261-031
980261-051
980261-041
980021-081
980261-061
980261-071
980081-001
980264-001
806503-001
104527-001
104522-001
105912-024
105912-038
105909-055
105909-057
105912-015
105909-112
105912-003
105912-002
980261-001 Rev.C
Description
Card Printer Parallel/Serial Interface Cable, ft. (DB-25 male to
DB-25 female)
Software CD ROM: WindCard
Software, Windows Drivers,
Documentation
P310 User’s Manual (English)
P310 User’s Manual (French)
P310 User’s Manual (German)
P310 User’s Manual (Italian)
P310 User’s Manual (Spanish)
P310 User’s Manual (Portugese)
P310 User’s Manual (Chinese)
P310 User’s Manual (Japanese)
P310 Programming Manual
P310 Maintenance Manual
Card Punch (slots for lapel clip)
Lapel Clips (100 pack)
Video Kit (video capture card,
video camera, one 5-panel color
ribbon, 100 30-mil PVC cards)
Card Cartridge
Card Output Hopper
Cleaning Card Kit (box of 100)
Cleaning Swab Kit (box of 25)
Ribbon Take-Up Core (10)
Replacement Print Head Kit
Cleaning Roller Kit (5)
Card Cleaning Cartridge
37
World Wide Offices:
Zebra Technologies Corporation
Card Imaging Division
1001 Flynn Road
Camarillo, CA 93012-8706 USA
Phone: +1 (805) 579 1800
FAX: +1 (805) 579 1808
e-mail: sales@zebracard.com
Zebra Technologies Corporation
Card Imaging Division (Europe,Middle East, Africa)
The Valley Centre, Gordon Road, High Wycombe
Buckinghamshire HP 13 6EQ UK
Phone: +44 (0) 870 241 1527
FAX: +44 (0) 870 241 0765
e-mail: eurosales@zebracard.com
Zebra Technologies Corporation
Card Imaging Division, Latin America
6175 NW 153rd Street #121
Miami Lakes, FL 33014
Phone: +1 (305) 558 8470
FAX: +1 (305) 558 8485
e-mail: latinsales@zebracard.com
Zebra Technologies Corporation
Card Imaging Division, Asia Pacific
1 Sims Lane #06-11
Singapore 387355
Phone: +65 84 20 322
FAX: +65 84 20 366
e-mail: asiasales@zebracard.com
CORPORATE HEADQUARTERS
Zebra Technologies Corporation
333 Corporate Woods Parkway
Vernon Hills, IL 60061-3109 USA
Phone: +1 (847) 634 6700
FAX: +1 (847) 913 8766
e-mail: sales@zebra.com
980261- 001C
Zebra Technologies Corporation