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Diverse 3000 Classic
handset and charger
Digital cordless telephone
User Guide
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for registration to any base in the BT Diverse 3000 range.
It may also be registered to other GAP compatible bases, with possible limited
availability of some features.
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Please open this page for an ‘At a glance’ guide
to your Diverse 3000 Classic Handset and
Charger.
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Please open this page for a ‘Further at a glance’
guide to your Diverse 3000 Classic Handset and
Charger.
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At a glance
Memory
Display
Enables speed
dialling of numbers
stored in the
memory.
Displays the status
of your handset.
Set
Lets you access
your phone’s
functions.
Used to store
numbers in the
memory.
Confirmation (OK)
Lets you confirm
settings.
Redial
Lets you redial the
last five external
numbers you
called.
Red phone
Press to end a call.
Green phone
Power
Press and hold
down to switch off
the handset.
Press and hold
down again to
switch back on.
Keypad
Recall
For use with
switchboards and
BT Select Services.
Also, press and
hold down to enter
a Pause in a stored
number.
1
For making and
answering calls.
INT
ABC
DEF
GHI
JKL
MNO
5
6
PQRS
TUV
WXYZ
1
4
7
✱
R
2
8
3
Intercom
Enables internal
calls and call
transfer between
handsets.
9
Key lock
0
#
Lets you lock
(and unlock) the
keypad to prevent
accidentally
pressing buttons.
Delete
Deletes digits
shown on the
display.
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Handset display
Display buttons
These top three
buttons are also
used with icons
on the display
OK
Scroll backwards
Confirm – OK.
Scroll forwards
Charger
Contact points
2
Charger (back view)
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In this guide
At a glance
Quick Reference
Handset Display
Quick Guide
Introduction
Unpacking your Diverse
3000 Classic handset
Safety information
Setting up
1
4
5
6
6
7
9
Registering a new
Diverse 3000 Classic
handset with the base
station
10
Using your Diverse 3000
Classic Handset
13
Making and receiving
calls
Caller Display/
Call Waiting
Call timer
Making and transferring
calls between handsets
Using the memory to
store and dial numbers
Security features
Emergency numbers
Call barring and
Call enabling
14
Using Caller Display and
Call Waiting
Using the Classic handset
Additional features
Using your
Diverse 3000 Classic
with a switchboard
26
27
30
38
Setting to Tone or
Pulse dialling
38
General information
41
Guarantee
Technical information
Switchboard compatibility
Help
Wall mounting
Index
41
42
42
43
45
46
15
15
17
Hints and tips boxes
18
20
22
In this user guide, we’ve included
helpful tips and useful notes. They
are shown in a white box like this.
24
3
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Quick Reference Handset
Display
Indicates an active signal with the base station.
Warning – no contact with base station.
Shows status of battery.
You have new callers listed in your Caller Display list.
Off hook.
EXT
Connecting to an external caller.
INT
Connecting to another handset, registered to the same
base station.
Handset locked.
Pause.
–
–
–
Blank space.
–
–
Hash button #
–
Recall button R
PIN
Telephone PIN.
----------
Keypad locked.
–
–
Star button
–
–
P
4
✱
---
New answering machine message
J
Indicates that the call in your caller display calls list was
answered.
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Quick Guide
Information for the handset settings
Switch the handset
on and off
Hold down
Switch keypad lock
on and off
Hold down
for 1 second until you hear a long beep.
#
for 1 second until you hear a long beep.
Answer a call
Make an
external call
End a call
Redial a number
to display last 5 numbers
Store a number in
the memory
0-9 location
Dial a number from
the Caller Display
calls list
ABC
2
Adjust the
handset volume
1
0
e.g.
ABC
2
Secrecy
INT
microphone off.
Call another
handset
INT
then the handset number e.g. 3.
Transfer a call
INT
then the handset number e.g. 2
Call all handsets
INT
Put an external
caller on hold
while you make
an internal call
INT
R
microphone on.
✱
then the handset number e.g. 3.
R to end the internal call.
5
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Introduction
Your Diverse 3000 Classic handset and Charger has been designed
for ease of use and made to the high standards set by BT.
Your Diverse 3000 Classic handset and charger can be used with any
product in the Diverse range, (apart from the Diverse 1000). Please
refer to your main user guide for a complete list of product features.
Unpacking your Diverse 3000
Classic handset
If anything is missing, please
contact your place of purchase
immediately.
Diverse 3000
Classic handset
For your records
Date of purchase:
Place of purchase:
Serial number: On underside of unit.
1
2
3
4
5
6
7
8
9
0
#
Purchase price:
Charger
2 x rechargeable
batteries
For guarantee purposes, proof of
purchase is required, so please
keep your receipt.
Power adaptor
My additional handset PIN is
Battery
compartment cover
Belt Clip
Screws and
wall plugs
6
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Safety information
General
For the handset use only approved
nickel-cadmium (NiCad) or
nickel-metal hydride (NiMH)
rechargeable batteries. Never use
other batteries or conventional
alkaline batteries. They could lead
to a short circuit or destroy the
battery casing. Recommended
batteries should have a power
rating of at least 600mAh 1.2V.
Batteries are available from the
Diverse Helpline 08457 908070.
Only use the power supply
included with the product. Using
an unauthorised power supply
will invalidate your guarantee and
may damage the telephone. The
item number for the mains power
supply is C39 280-Z4-C174/..-C67.
If Keyguard is active, it is still
possible to make emergency calls
to 999 and 112.
Do not open the handset or base
station. This could expose you to
high voltages or other risks.
Contact the helpline for all repairs.
Radio signals transmitted between
the handset and base may cause
interference to hearing aids.
This product should not be used
near emergency/intensive care
medical equipment and should
not be used by people with
pacemakers.
Never dispose of batteries in a
fire. There is a serious risk of
explosion and/or the release of
highly toxic chemicals.
Cleaning
Simply clean the handset and base
station with a damp (not wet) cloth,
or an antistatic wipe. Never use
household polish as this will
damage the product. Never use
a dry cloth as this may cause a
static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when
the batteries are being recharged.
This is normal. However, we
recommend that you do not place
the product on antique/veneered
wood to avoid damage.
Do not stand your product on
carpets or other surfaces which
generate fibres, or place it in
locations preventing free flow of
air over it’s surfaces.
7
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Do not submerge any part of your
product in water and do not use it
in damp or humid conditions,
such as in bathrooms.
Do not expose your product to
fire, explosive or other hazardous
conditions.
There is a slight chance that your
phone could be damaged by an
electrical storm. We recommend
that you unplug the power and
telephone line cord for the
duration of the storm.
Approved rechargeable batteries
Nickel-Cadmium (NiCd)
Sanyo N-3U (700 mAh)
GP GP60AAKC (600 mAh)
Varta 751RS (700 mAh)
Mobile Power 700 (700 mAh)
Panasonic 600 DT (600 mAh)
Nickel-Metal Hydride (Ni-MH)
Sanyo H-3 U (1500 mAh)
GP GP130 AA HC (1300 mAh)
GP GP150 AA HC (1500 mAh)
Varta VH 1101 or
Phone Power (1000 mAh)
Panasonic HHR-110 AA (1100 mAh)
Friwo NiMH (1400 mAh)
Toshiba TH-1200 AARE (1200 mAh)
8
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Setting up
Follow these steps to get your
Diverse 3000 Classic Handset
and Charger ready for use.
Install the rechargeable
1 batteries in the handset
When charging for the first
3 time, we recommend that
you let the batteries charge
for the full 16 hours before
making or receiving calls
Please Note
Battery display when inserting or
replacing a battery.
Slide battery cover down and lift
off.
2 Connect the power cable
Plug the power cable into the
power socket on the underside of
your Diverse 3000 Classic Charger.
When you replace the handset
batteries with ones that have been
fully charged, the battery indicator
will not show full until the next
charge cycle has been completed.
Charge the handset until the
batteries register full again. From
then on the display will be correct.
Place the handset on the charger.
When charging the battery level
symbol shown on the display
flashes.
Battery performance
To wall mount your Diverse 3000
Classic Charger, see page 46.
After charging your Diverse 3000
Classic handset for the first time,
subsequent charging time for the
handset batteries is approximately
4-5 hours. Batteries and case may
become warm during charging.
This is normal.
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Please Note
Under ideal conditions, the handset
batteries should give about 10 hours
talktime or 100 hours standby on a
single charge. However, new NiCad
batteries do not reach their full
capacity until they have been in
normal use for several days.
Please note that the lifespan of
NiCad rechargeable batteries
depends on how heavily they are
used. However, over time, their
capacity to recharge will begin to
diminish and they will eventually
need replacing.
Battery low warning
An LCD on the handset display
shows the current state of the charge.
When the batteries are almost flat a
beep sounds and the display shows
the empty battery symbol. Displays
showing the various states of charge
are shown below:
Batteries fully charged
Batteries at 66%
Batteries at 33%
Batteries empty
10
Registering a new Diverse
3000 Classic handset with the
base station
It is essential that you register
your handset with your Diverse
base station for it to work. The
following are basic instructions
on how to do this, but these may
differ if you have a Diverse 2-Line
or Diverse ISDN.
If your base station is anything
other than Diverse 3000 series,
please refer to your base station
user guide for registering
instructions.
This and each further additional
handset you purchase must be
registered at the base station in
order to work.
Up to six handsets (up to 8 on
Diverse 2-Line and Diverse ISDN)
can be registered and operated
from the base station, allowing
you to make and transfer internal
calls between handsets as well as
make and receive external calls.
The instructions in this section
are for registering a Classic
Handset with one base station. If
you have a system with more than
one base station, please follow the
procedure in the section ‘Operating
with additional base stations’ in
your main Diverse base station
user guide.
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If you have a Diverse 3010 Classic/
Executive or a Diverse 3016, it
comes supplied with one Classic
handset which is automatically
registered as handset number one.
To register your new
4 handset to the base station
✱
1-4
Press and hold down the
PAGE button on the base
station (for about 10
seconds) until you hear
the tone.
At the handset:
Press the SET button.
Display shows the
handset numbers
available, eg – 2,3,4,5,6.
Press the INT button.
N.B. There is a small
Press the ✱ button. The
base station numbers are
displayed.
delay before these
numbers are displayed
on the screen.
At the handset:
INT
At the base station:
Enter the number of the
base station you want
1-4. (Enter 1 for the
base station 1 when
registering for the first
time. When registering
the handset at additional
base stations, enter 2, 3
or 4 as necessary.)
Press the OK (
) button.
Enter the base station
PIN (original setting
0000).
Select and enter one of
these numbers. This is
now the handset’s
internal number and it is
registered with the base
station. The
stops
flashing.
Please Note
You can register your Diverse 3000
Classic handset at up to 4 different
base stations.
Press the OK ( )
button. The
flashes.
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5 Fitting the belt clip
Fit the belt clip onto the back of
the handset.
Tabs
Slots
Please remove the
6 protective film from the
display
12
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Using your Diverse 3000
Classic Handset
To switch the handset
on and off
To switch the keypad lock
on and off
You can normally leave
your handset on 24 hours
a day. However, if you
need to switch it off:
Press and hold the RED
PHONE button down for
You can lock the keypad
so that it cannot be
used accidentally while
carrying it around.
#
about 1 second. You
hear a long beep and the
screen goes blank.
To switch it back on,
press and hold down the
RED PHONE button again.
You hear a long beep
and the display returns
to standby.
Please Note
The handset is already set to ‘on’.
Press and hold the #
button until the display
shows.
The keypad is now
locked and you cannot
dial out. Incoming calls
can be answered as
normal by pressing the
GREEN PHONE button.
#
Press and hold the #
button until the display
returns to standby. The
keypad is now unlocked.
13
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Making and receiving calls
To call all handsets
To make an external call
Ensure the handset is
switched ON.
Press the GREEN PHONE
button. You will hear the
dial tone.
KEYPAD
Dial the number you
want. If you make a
mistake, press the
DELETE button to delete
the last digit.
Alternatively you can
enter the phone number
you want first, check
that this connects, and
then press the GREEN
PHONE button to dial.
To end a call
Press the RED PHONE.
To call another handset
14
INT
Press the INT button.
1-6
Enter the handset
number 1-6, you want
to call.
You can call all handsets
registered to a base
station at the same time.
INT
✱
Press the INT button.
Press the ✱ button.
Display shows all
available handsets. The
first handset to answer
will take the call.
Press the RED PHONE
button to end the call.
To receive an external call
When the phone rings
the display flashes EXT.
Press the GREEN PHONE
button on the handset
and speak.
Or
If the handset is on the
base station or charger,
simply lift it up and
speak. You do not need
to press the GREEN
PHONE button.
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Please Note
The default setting is for an
immediate connection to callers
when lifting the handset from the
base station or charger. This is
called Auto Talk. It can be
deactivated so that you always have
to press the GREEN PHONE button
to answer a call. See page 33.
Caller Display /Call Waiting
If registered to a Diverse 3010 or
Diverse 3016 base station the
Diverse 3000 Classic can let you
know who’s calling before you
answer the telephone.
With BT’s Caller Display and Call
Waiting services, your Diverse
3000 base station receives caller
information which is transmitted
over the BT network, for more
information see page 26.
Call timer
Your Diverse 3000 Classic
Handset automatically times the
duration of all outgoing external
calls. The handset display shows
the call duration both during your
call and for a few seconds after it
is completed.
To redial the last external
number dialled
Press the
button.
Display shows the last
number dialled.
Press the GREEN PHONE
button. The number is
dialled.
Press the RED PHONE
button to end the call.
To redial any of the last
5 external numbers
Press the
button.
Display shows the last
number dialled.
Press the MEMORY or
SET buttons under
to scroll through the last
5 numbers.
Press the GREEN PHONE
button. The number
displayed is dialled.
Press the RED PHONE
button to end the call.
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To delete the redial memory
Secrecy
You can switch off the
handset microphone so
that your caller cannot
hear you while you talk
to someone else in the
room.
All five numbers will be
deleted.
Press the SET button.
1
Press the 1 button.
TUV
Press the 8 button.
8
Press the OK (
button.
KEYPAD
Enter the handset PIN
(original setting 0000).
Press the OK (
button.
ABC
2
When ready, you can
switch the microphone
back on.
)
)
During a call:
INT
Press the 2 button.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
R
Press the INT button to
switch the microphone
off. Your caller will hear
a melody. Display shows
EXT (flashing) and INT.
Press the RECALL button
to speak to your caller
again.
Please Note
You may turn the music on hold off.
Please see page 32.
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Making and transferring calls
between handsets
To transfer an external caller
to another handset
During a call.
To call another handset
INT
INT
1-6
Press the INT button.
Dial the number of the
handset you want.
1- 6
When the handset rings,
the display flashes INT
plus the number of the
handset calling you, –– 1
in this example.
Either press the GREEN
PHONE button, or simply
lift the handset off the
charger or base station
to receive the call.
Dial the number of the
handset you want.
Press the RED PHONE
button when the handset
answers to transfer the
call.
To end call, press the
RED PHONE button, or
replace the handset.
To receive an internal call
Press the INT button.
Your caller is put on
hold.
To put a caller on hold while
you ring another internal
handset
INT
1- 6
R
Press the INT button.
Your caller is put on
hold.
Dial the number of the
internal handset you
want.
Press the RECALL button
to end the internal call
and speak to your original
caller again.
The other handset user
can stop listening in at
any time either by
pressing the RED PHONE
button on their handset
or by replacing it on the
base station or charger.
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Using the memory to store
and dial numbers
Your Diverse 3000 Classic handset
can store 10 phone numbers, each
up to 22 digits long, which can
then be speed dialled.
Please Note
Stored numbers can include settings
made with the ✱ and # buttons.
You can also enter a Pause.
Just press and hold down the R button
for at least one second.
To store a number in the
memory
The handset must be
switched on.
Press the SET button.
Press the MEMORY
button.
0-9
Press a digit 0-9
to select a memory
location. Display shows
the memory location you
have chosen.
Press the OK (
button.
KEYPAD
18
)
Enter the phone number
you want to store.
Press the OK ( )
button to confirm. You
will hear a confirmation
beep.
If you want to store
another number:
Press either the UP or
DOWN arrow to move to
a new memory location.
Press the OK ( )
button, enter your new
number.
Press the OK ( )
button. You hear a
confirmation beep.
Press the RED PHONE
button to return to
standby.
Please Note
If you make a mistake entering a
number, press the
button
to delete the last character.
You can exit any procedure at any
time by pressing the RED PHONE
button.
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Press the OK ( ) button
to confirm. You hear a
confirmation beep.
Please Note
If the memory location is empty,
the display shows ––– . If there is a
number stored already, that number
will be displayed. If you do not want
to change it, press the OK ( )
button to confirm the number. Then
press the RED PHONE button to
return to standby.
Press the RED PHONE
button to return to
standby.
To speed dial a stored
number
Press the MEMORY
button.
To store a number in the
memory from the redial list
1- 9
Press the SET button.
Press the MEMORY
button.
0-9
Press a digit 0-9
to select a memory
location, or press the
MEMORY button to scroll
through the locations.
Display shows the
memory location you
have chosen.
Press the OK (
Enter the memory
location of the number
you want.
Or
Press the UP or DOWN
arrow to scroll through
the list until the display
shows the number.
Press the GREEN PHONE
button to dial the
displayed number.
) button.
Press the MEMORY
button to display the
number you want from
the redial list.
Press the MEMORY or
SET buttons under
to scroll to the number
you require.
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To delete all memory
numbers
1
TUV
8
Press the SET button.
Press the SET button.
Press the 1 button.
Press the MEMORY
button.
Press the 8 button.
Press the OK (
button.
KEYPAD
)
Enter the handset PIN
(original setting 0000).
Press the OK (
button.
1
To delete an individual
number from the memory
)
Press the 1 button.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
Press the UP or DOWN
arrow to scroll through
to the number you want
to delete.
Press the OK ( )
button. The telephone
number flashes.
Press the
DELETE
button. The number is
deleted.
Press OK ( ), you hear
a confirmation beep.
You can store a new
number or press the
RED PHONE button to
return to standby.
Security features
Please Note
A number of important functions
are protected by your handset PIN
(Personal Identification Number).
Do not forget your PIN number.
Write it down in the space provided
in the Introduction of this guide.
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Please Note
If you forget your handset PIN, you
will need to call the Diverse Helpline
on 08457 908070.
To lock and unlock the
handset
You can prevent an
individual handset from
being used to make
all calls except for 999
emergency services.
To change the handset PIN
The handset must be
switched on.
You can still receive
incoming calls. When
the phone rings, press
the GREEN PHONE
button as normal.
Press the SET button.
Press the SET button.
The original setting is
0000.
1
ABC
2
Press the 1 button.
Press the 2 button.
Press the OK (
button.
KEYPAD
Press the 1 button.
1
Press the 1 button again.
)
Enter the current
handset PIN. (Original
setting 0000).
Press the OK (
button.
1
Press the OK (
KEYPAD
KEYPAD
Enter the new four digit
PIN number.
KEYPAD
Enter the new PIN
number again.
Press the OK ( )
button to confirm.
The new PIN number is
stored.
Press the RED PHONE
button to return to
standby.
Enter the handset PIN
(original setting 0000).
Press the OK (
)
1
0
) button.
) button.
Press the 1 button to
lock the handset.
Or
Press 0 to unlock the
handset and return it to
normal use.
Press the OK (
to confirm.
) button
Press the RED PHONE
button to return to
standby.
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To switch external dialling
off and on
You can prevent any
registered handset from
making external calls.
The handset can still be
used for:
– making internal call
– receiving external calls
– dialling 999 and 112
emergency services
numbers
– dialling ‘additional
emergency’ numbers
which have been
stored (see page 23).
Press the SET button.
DEF
3
Press the 3 button.
0
Press the 0 button.
Press the OK (
button.
KEYPAD
)
Enter the base station
PIN (original setting
0000).
Press the OK (
)
button. Display shows
the numbers of all
handsets registered to
the base station (e.g. 1-6).
KEYPAD
22
Enter the number of the
handset you want to
disable.
0
Press the 0 button to
stop the handset from
making external calls.
Or
ABC
2
Press the 2 button to
allow the handset to
make external calls again.
)
Press the OK (
button to confirm the
setting.
Press the RED PHONE
button to return to
standby.
Emergency numbers
Storing your own additional
emergency numbers
Before call barring has been set,
you can add up to four additional
emergency numbers, each up to
16 digits long.
For example, the doctor’s number,
your partner’s mobile phone or
other family number. You can do
this from any handset registered
to the base station. Emergency
services (e.g. 999, 112) and
special numbers can be dialled
even if the telephone is locked.
(N.B.: this does not apply if
connected to a switchboard and
call barring is set).
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Press the OK (
)
button to confirm.
To store, change and delete
additional emergency numbers
Press the RED PHONE
button to return to
standby.
Press the SET button.
0
Press the 0 button.
ABC
Press the 2 button.
2
Press the OK (
button.
KEYPAD
)
Enter the base station
PIN (original setting
0000).
Press the OK (
)
button. Display shows:
My additional emergency
numbers are
1
2
3
4
02 1
Blank or call
number.
Memory
location (1-4).
Function
number entered
previously.
Press the MEMORY
button if necessary to
scroll to the location you
want (i.e. 1-4).
Press the OK (
button.
KEYPAD
)
Enter the special number
you want.
999 and 112 emergency services
numbers are not affected by any
call barring setting. You will still
be able to dial them. (N.B.: this
does not apply if connected to a
switchboard and call barring is set).
To dial your additional
emergency numbers
Press the GREEN PHONE
button to obtain a dial
tone.
Dial the additional
emergency number.
Press the
button to
delete digits.
23
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Call barring and Call enabling
You can bar specific numbers, e.g.
all international calls by barring
the international dial code 00.
Enabling
You can also specifically set a
handset so that it can only dial
certain numbers.
Call barring affects all handsets
registered to the base station.
If a barred number is dialled, the
phone hangs up automatically and
the barred number is displayed.
Please Note
From switchboards you can dial:
– The access code (e.g. 9)
followed by 112.
Or
– R 112.
Warning
You cannot dial 9 999 or R 999
from behind a switchboard when
call barring is set.
Directory for barred/enabled
numbers
You can store up to five numbers
as either barred or specifically
enabled phone numbers. These
can be pre-fix numbers, eg 00 for
all international calls. Incoming
calls are not affected.
To: Bar numbers.
Enable handsets to
call only specified
numbers.
Create a memory list.
Press the SET button.
Please Note
Emergency Services 999 calls can
be made at all times.
0
Press the 0 then the
1
1 buttons.
Press the OK (
button.
KEYPAD
24
)
Enter the base station
PIN (original setting
0000).
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Press the OK (
)
button. Display shows
the first location.
Directory for barred/enabled
numbers
Once you have set the
numbers you want, you
can then switch call
barring/enabling on or
off at any time (see below).
You can do this from any
handset registered to the
base station.
01 1
Blank.
Memory
location (1-5).
Function
number entered
previously.
Press the MEMORY
button if necessary to
scroll to the location you
want 1-5.
Press the OK (
button.
Press the SET button.
Press the 0 button twice.
0
)
KEYPAD
Enter the number you
want to bar, enable or
change. Press the
button to delete digits.
)
Press the OK (
button to confirm.
Press the RED PHONE
button to return to
standby.
Please Note
The barred or enabled numbers
must be switched on before you can
use. See opposite.
Press the OK (
button.
Enter the base station
PIN (original setting
0000).
Press the OK (
button.
1
DEF
3
0
)
)
Press 1 to bar the
numbers you
have stored.
3 to enable
handsets to dial
only the
numbers stored.
0 to switch call
barring/call
enabling off.
)
Press the OK (
button to confirm.
Press the RED PHONE
button to return to
standby.
25
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Using Caller Display and
Call Waiting
BT’s Caller Display and Call Waiting
If you subscribe to Caller Display
you can see who is calling you
(on your handset display). If you
are on a call and you also
subscribe to a Call Waiting service,
the second incoming call number
will appear on the handset display
and you will hear an intermittent
beep through the handset. This is
to alert you to another caller
waiting to speak to you.
To take the Call Waiting
R
With BT’s Caller Display and Call
Waiting service your Diverse
base station receives caller
information which is transmitted
over the BT Network.
R
If you are using the Classic
handset, the screen shows the
caller’s number (if it has been
sent) when the phone rings.
R
With the Executive handset if you
have stored a name to go with the
number in your handset
directory, the name will be
displayed instead.
Press the RECALL
button. Your first caller
is put on hold whilst
you speak to your
second caller.
To speak to your first
caller again you can
either:
Press the RECALL
button again and you
will be reconnected to
your first caller, your
second caller will be put
on hold. You can use the
RECALL button to toggle
between the two callers.
Or
Press the RED PHONE
button to end the
conversation with the
caller you are currently
speaking to. The
handset will ring again.
Press the GREEN
PHONE button and you
will be reconnected to
the caller who was
on hold.
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Information displayed via
other UK networks
If you are connected to a different
network, you will first have to
subscribe to that network's Caller
Display and Call Waiting service.
Call your network provider for
more information.
Using the Classic handset
When the phone rings, your
caller’s number is displayed.
If the caller has withheld their
number, the display shows
_ _ _ __ _ _ _
EXT.
If you call from another handset,
the display shows the handset
number and INT.
Display shows the
icon to
indicate you have a new call in
your Calls List.
The Classic handset displays
details of the 30 most recent calls.
When the list is full, new calls
replace the oldest calls.
To view the calls list
Press the SET button.
ABC
2
Press the 2 button. The
display quickly lists the
number of new and old
calls.
01 03
New call
entries
Old call
entries
Then it shows the
number of the most
recent caller, alternating
with the date and time
the call was received.
SET or
Press the
MEMORY buttons to
scroll through the calls
list.
Number of times a
call was received as
“unanswered” or
number of the entry
for the “all calls”
setting.
Date
Time
Please Note
Calls that are “withheld”,
“unavailable” or “international”
are not stored in the Calls list, as
there is no telephone number sent
vial the Network.
01 J 22.04 10-47 A
This indicates
that the call was
answered when it
was received.
AM
or
PM
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Warning
Changing your calls list from one
setting to the other will
automatically delete any entries in
the current calls list.
To dial a number in the
calls list
Press the SET button.
ABC
2
To set the calls list to contain
all calls or unanswered calls
only
Press the SET button.
0
✱
Press the 0 then the
✱ button.
Press the OK ( )
button. Display shows
1 or 2.
1
ABC
2
Enter 1 if you want the
calls list to contain
details of unanswered
calls only.
Or
Enter 2 if you want the
calls list to contain
details of all calls
received.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
28
Press the 2 button.
Display shows the
number of the most
recent caller and
alternates between
showing the number
and the time and day
the call was received.
Press the UP or DOWN
arrow to scroll through
the Calls list. When the
number you require is
displayed.
Press the OK ( )
button or the GREEN
PHONE button. The
number displayed is
dialled.
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To delete an individual
number from the calls list
To delete the calls list
Press the SET button.
Press the SET button.
ABC
2
Press the 2 button.
Display shows the
number of the most
recent caller and
alternates between
showing the number
and the time and day
the call was received.
Press the UP or DOWN
arrow to scroll through
the Calls list until the
number you want to
delete is displayed.
DELETE
Press the
button and hold until
the number disappears.
You hear a stuttered
confirmation beep.
DEF
3
#
Press the 3 then the
# buttons.
Press the OK (
button.
KEYPAD
Enter the base station
PIN (original setting
0000).
Press the OK (
button.
1
)
)
Press the 1 button.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
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Additional features
To adjust the handset ringer
volume
To adjust the handset ringer
melody
You can choose from 5
levels or the ‘crescendo’
ring that increases in
volume.
Press the SET button.
JKL
5
KEYPAD
1-6
Press the 5 button. You
hear the current ringer
volume.
Use the keypad to enter
the setting you want:
Volume = 1 to 5
(1 is the lowest)
Crescendo = 6.
Press the OK ( )
button to confirm.
30
There are 10 melodies
to choose from.
Press the SET button.
MNO
6
0-9
Press the 6 button. You
hear the current melody.
Press a button 0-9 until
you hear the melody
you want.
Press the OK ( )
button to confirm the
melody.
Press the RED PHONE
button to return to
standby.
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You can switch these
beeps on and off.
To adjust the earpiece volume
You can set three
different levels (even
during a call).
Press the SET button.
1
DEF
Press the SET button.
1
Press the 1 button.
3
1
GHI
0
Press the 0 button.
Press the OK ( )
button. The current
setting is displayed.
1-3
Press 1, 2 or 3 to set the
level you want.
3 = maximum.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby. (NB: do not
press this button during
a call.)
To switch the handset button
beeps on and off
4
1
JKL
5
0
1
Enter 1 followed by 3
for confirmation beeps.
Or
Enter 1 followed by 4
for button beeps.
Or
Enter 1 followed by 5
for battery warning
beeps.
Switch beeps off or on
To switch the beeps off.
Or
To switch the beeps on.
(Or to set the battery
warning beep to sound
only during a call,
press 2.)
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
You will hear a beep:
• whenever you press
a button on the phone
• whenever you have
confirmed a setting
• if the battery is
exhausted
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To switch music on hold
on or off
GHI
4
To switch the base station
display in the handset on/off
When you have a caller
on hold you can choose
to let that person listen
to music while they are
waiting for you to return
to them.
The current base station
is displayed when your
handset is in standby,
eg 1. This can be useful
if you are using more
than one base station.
Press the SET button.
Press the SET button.
Press the 4 button.
1
MNO
DEF
3
Press the 3 button.
Press the OK (
button.
1
0
Press the OK (
)
button to confirm the
setting.
Press the RED PHONE
button to return to
standby.
32
0
)
Press the 1 button to
switch the music ON.
Or
Press the 0 button to
switch the music OFF.
Press the 6 button.
Press the OK (
button.
)
Enter the base station
PIN (original setting
0000).
Press the OK (
button.
6
Press the 1 button.
1
)
Press the 0 button to
switch the base station
display off.
Or
Press the 1 button to
switch the base station
display on.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
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To switch auto talk on and off
To change between base
stations
You can answer or end
a call by lifting or
replacing the handset in
the base station or
charger. If you switch
this setting off, you will
always have to press the
GREEN PHONE button
to answer a call or the
RED PHONE button to
end a call.
When the handset has
been registered at two
or more base stations,
you can choose between
three options:
1. Set your handset to
automatic base selection
Your handset is pre-set to
automatic base selection.
This means that it will
automatically search
and link up with the
strongest signal. If set
up, the display shows
you which base station
your handset is
registered with, 1, 2, 3
or 4.
Press the SET button.
1
PQRS
7
Press the 1 button.
Press the 7 button.
Press the OK (
0
1
) button.
Press the 0 button to
switch auto talk off. You
will always have to press
GREEN PHONE to answer
and the RED PHONE to
hang up.
Or
Press the 1 button to
switch auto talk on.
Simply pick up or replace
the handset in the base
or charger to answer and
hang up calls.
Press the OK ( )
button to confirm.
Press the SET button.
INT
0
Press the INT button.
Press the 0 button to set
automatic base selection.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
Press the RED PHONE
button to return to
standby.
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2. To set your handset to
priority base station
selection
This setting tells your
handset to search for a
specified base signal for
30 seconds. If the signal
cannot be found, the
handset reverts to
automatic selection of
the base with the best
signal. This setting is
recommended where
there is an overlap
between two or three
base stations.
Press the SET button.
INT
1-4
1-4
1-4
Press the INT button.
Select the base station
you want to set as the
priority base station.
Repeat the priority base
station number again.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
34
3. To set your handset to
fixed base selection
This setting prevents
your handset from
linking up with any base
station other than the
one you have set.
Press the SET button.
INT
1- 4
Press the INT button.
Select the base station
you want to set as the
fixed base station.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
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To reset the handset to its
original settings
Press the SET button.
1
TUV
8
Press the 1 button.
Press the 8 button.
Press the OK (
button.
KEYPAD
This will NOT reset:
– The handset PIN.
– Registration to the base station.
Enter the handset PIN
(original setting 0000).
Press the OK (
button.
0
)
It will delete:
– Numbers stored in the speed
dial memory.
– Numbers in the redial
memory.
)
Press the 0 button.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
This will reset:
– Handset earpiece
volume to
1
– Auto talk to
ON
– Button beeps to
ON
– Battery warning beep to ON
– Confirmation beep to
ON
– Handset ringer volume to
5
– Handset ringer tone to
1
– Ring priority
OFF
Call allocation
If you have registered additional
handsets with your Diverse 3000
Classic base station you can
specify the way you wish the
phones to ring.
Group ringing
Your Diverse 3000 Classic will
ring all handsets registered to its
base whenever there is an
incoming call. This is called group
ringing.
Ring priority
Your Diverse 3000 Classic can be
set so that an incoming call will
ring first at a preferred handset.
If there is no answer, the call will
revert to all other handsets.
This is called ring priority. Your
Diverse 3000 Classic is preset for
group ringing.
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To change between ring
priority and group ringing
To set which handset will
receive ring priority
Press the SET button.
DEF
Press the 3 button.
ABC
Press the 2 button.
3
2
Press the OK (
button.
KEYPAD
)
The handset registered
with the base station as
1, is automatically the
priority handset and will
ring first unless you
specify another handset.
Enter the base station
PIN (original setting
0000).
Press the OK (
button.
1
Once you have set your
Diverse 3000 Classic to
ring priority, you can
select the handset you
want to ring first.
)
Press the 1 button to set
group ringing.
Press the SET button.
DEF
3
Press the OK (
button.
Or
ABC
2
Press the 2 button to set
ring priority.
KEYPAD
Press the OK (
)
button to confirm.
Press the RED PHONE
button to return to
standby.
Press the 3 button twice.
Enter the base station
PIN (original setting
0000).
Press the OK (
button.
KEYPAD
)
)
Enter the number of
handset you want to ring
first, e.g. 1-6
Press the OK (
)
button to confirm.
Press the RED PHONE
button to return to
standby.
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To set the number of rings
on ring priority
You can specify the
number of rings your
selected handset can
have before an incoming
call reverts to all
available handsets.
Press the SET button.
DEF
3
Press the 3 button.
Press the 4 button.
Press the OK (
button.
KEYPAD
)
Enter the base station
PIN (original setting
0000).
Press the OK (
button.
)
Press a number button
between 2-9 to set the
number of rings you
want.
)
Press the OK (
button to confirm.
Press the RED PHONE
button to return to
standby.
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Using your Diverse 3000
Classic with a switchboard
Your Diverse system can be
connected to compatible
switchboards. If in doubt, please
contact your switchboard supplier.
To set PULSE dialling with
Earth Recall
Press the SET button.
DEF
Press the 3 button.
JKL
Press the 5 button.
3
Setting to Tone or Pulse
dialling
Your Diverse 3000 Classic is
pre-set to TONE dialling – you will
hear a tone beep each time you
dial a number. Tone dialling is
suitable for all modern digital
exchanges. If you cannot make a
call with TONE dialling, you may
need to switch to PULSE dialling.
5
Press the OK (
button.
KEYPAD
Enter the current base
station PIN (original
setting 0000).
Press the OK (
button.
GHI
4
)
)
Press the 4 button.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
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To set TONE dialling with
Earth Recall
To set TONE dialling with
time break Recall
Press the SET button.
DEF
3
JKL
5
Press the 3 button.
Press the 3 button.
Press the 5 button.
JKL
Press the 5 button.
Press the OK (
button.
KEYPAD
3
1
3
5
Press the OK (
button.
)
Enter the current base
station PIN (original
setting 0000).
Press the OK (
button.
DEF
Press the SET button.
DEF
KEYPAD
Press the 3 button to set
TONE with fixed flash
time.
Enter the current base
station PIN (original
setting 0000).
Press the OK (
button.
)
ABC
2
)
)
Press the 2 button to
confirm.
Or
Press the OK (
button.
Press the 1 button to set
Tone dialling with earth
recall.
Press the RED PHONE
button to return to
standby.
Press the OK ( )
button to confirm.
Press the RED PHONE
button to return to
standby.
)
Please note
It is possible to set TONE with
adjustable TBR however, this is not
recommended for the UK Network.
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To insert an access code
To set the access pause
This means the access
code will be
automatically dialled
before any number
stored in the Caller
Display calls list.
Press the SET button.
DEF
3
JKL
5
Press the 4 button.
4
Press the 4 button.
1
Press the 1 button.
Press the OK (
button.
)
KEYPAD
Enter the base station
PIN (original setting
0000).
Press the OK (
button.
KEYPAD
Press the SET button.
GHI
Press the 0 button.
Press the OK (
button.
KEYPAD
You can change the
length of a pause before
the dial tone commences.
The standard setting is
for a three second pause.
Enter the access code
for your switchboard
(this can be up to 3
digits).
Enter the base station
PIN (original setting
0000).
Press the OK (
button.
)
)
)
Enter the length of
pause required by your
switchboard:
1
1 for 1 second.
)
Press the OK (
button to confirm.
1
2 for 2 seconds.
1
3 for 3 seconds.
Press the RED PHONE
button to return to
standby.
1
4 for 6 seconds.
Press the OK (
)
button to confirm.
Press the RED PHONE
button to return to
standby.
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General information
Guarantee
Your Diverse 3000 Classic Handset
and Charger is guaranteed for a
period of 12 months from the date
of purchase.
Subject to the terms listed below
the guarantee will provide for the
repair of, or at BT’s or its agent’s
discretion the option to replace
the Diverse 3000 Classic Handset
and Charger, or any component
thereof, (other than batteries),
which is identified as faulty or
below standard, or as a result of
inferior workmanship or materials.
Products over 28 days old from the
date of purchase may be replaced
with a refurbished product.
The conditions of this guarantee
are:
• The guarantee shall only apply
to defects that occur within the
12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to
the point of purchase.
• This guarantee does not cover
any faults or defects caused by
accidents, misuse, fair wear and
tear, neglect, tampering with the
equipment, or any attempt at
adjustment or repair other than
through approved agents.
• This guarantee does not affect
your statutory rights.
Within the 12-month guarantee
period:
If you experience difficulty using
the product, prior to returning
your product, please read the Help
section beginning on page 43, or
contact the Diverse Helpline on
08457 908070 for assistance.
In the unlikely event of a defect
occuring, please follow the
Helpline’s instructions for
replacement or repair.
Outside the 12-month guarantee
period:
If your product needs repair after
the guarantee period has ended,
the repair must meet the approval
requirements for connection to
the telephone network. We
recommend that you call the for
details of our recommended
repair agents.
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Technical information
How many telephones can you
have?
All items of telephone equipment
have a Ringer Equivalence
Number (REN), which is used to
calculate the number of items that
may be connected to any one
telephone line. The Diverse 3000
Classic Handset and Charger has
a REN of 1. Any other instrument
provided by BT may be assumed
to have a REN of 1 unless stated
otherwise. A total REN of
4 is allowed. (For example: if
Diverse 3000 Classic Handset and
Charger is used in conjunction
with three extension telephones,
each with a REN of 1, the total
REN is 4.)
Only use approved power supply
item code: C39 280-Z4-C174/..-C67.
Only use approved battery pack
item code: V30145-K1310-X143.
RTTE
This product is intended for use
within the UK for connection to
the public telephone network and
compatible switchboards.
This equipment complies with the
essential requirements for the
Radio Equipment and
Telecommunications Terminal
Equipment Directive (1999/5/EC).
42
Switchboard compatibility
Generally this telephone may be
connected to switchboards which
support tone signalling and timed
break recall. In the event of any
difficulties please consult your
switchboard service provider.
Switchboard external line
access code
When you connect your telephone
to a switchboard, you can set the
switchboard’s external line access
code so that when you make an
external call using the handset
directory or redial list the code is
automatically dialled before the
number. See your main Diverse
User Guide for details.
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Diverse 3000 ~ Edition 7 ~ 28th February ’01 ~ 3723
Help
Your Diverse 3000 Classic Handset
and Charger has been designed
to be easy to use. If you should
experience a problem, please
check the following points.
Replacing handset batteries
After a time, you may find that
the handset batteries are running
out of charge more quickly. This
is a standard sign of wear and the
batteries will need replacing.
Emergency calls
Please note
The emergency services can be
contacted in the UK by dialling
999, or 112 in any country that is
a member of the European
Community.
Use only AA size, approved
rechargeable batteries in the
handset. Any other types may cause
irreparable damage.
Emergency calls
For a list of approved batteries,
see page 8. Batteries are available
from the Diverse Helpline on
08457 908070 or your local
BT shop.
If your Diverse 3000 Classic is
connected to a switchboard, you
may have to dial an access number
before 999 or 112 to contact the
emergency services. Some
switchboards cannot dial out during
a power failure.
N.B.: 9 999 cannot be dialled
from behind a switchboard when
|call barring has been set.
Never use conventional alkaline
batteries.
Do not immerse batteries in water
or throw them into fire, or dispose
of them with ordinary domestic
refuse. To charge the batteries place
the handset on its base station.
Please note
Fully charged batteries do not
indicate full power when put into
a handset.
43
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Diverse 3000 ~ Edition 7 ~ 28th February ’01 ~ 3723
BT accepts no responsibility for
damage caused to your Diverse 3000
Classic Handset and Charger by the
use of non-approved batteries.
No display appears
Is the handset switched on?
The battery may be flat or dead.
Recharge or replace the battery.
No dial tone
Is the telephone line cord
plugged into the phone socket
and the base station?
Please note
If you go out of range of a base
station for a long time while your
handset is switched ON, it may
take more than 20 minutes to ‘find’
the base station again when you
come back within range. However,
by simply switching the handset
OFF for a moment, and then ON
again, it will find the base station
within a few seconds.
The handset does not ring
If other handsets are registered
on the base, the outside line may
already be in use. Wait until the
call is finished and try again.
The ringer volume may be set too
low, or switched off at the base
station. To adjust the ringer volume
at the handset, see page 30.
The base station is flashing or you
cannot link up with the base station
Handset beeps
Is the handset registered with the
base station? To register the
handset, see page 10. Is the
power cable connected at the
base and the power switched on
at the wall socket?
If you press the PHONE button
whilst
is flashing, you will hear
four short beeps from the handset.
Are the handset batteries low?
You will hear a beep every 30
seconds.
If the Base Station is flashing?
You will hear four short beeps
when you press the PHONE
button. Check you are still in
range of your base station.
Buzzing noise on my
Radio/TV/Answering Machine/PC
Diverse is too close and is
causing interference. Move it
further away.
Please note
If you are still experiencing
difficulty, please call the Diverse
Helpline on 08457 908070.
44
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Wall mounting
You can choose to place your
Diverse 3000 Classic Charger on
a desk or attach it to a wall,
whichever is most convenient.
The feet of the charging unit do
not usually leave marks on surfaces,
but if your desk surface is antique,
veneered or wooden you may
prefer to wall mount the unit.
1. Make sure you check that your
charger is within range of the base
station before you fix it to the wall
(your handset must already have
been registered to the base station).
To test the range, place the
handset in the charger and hold
the unit in the position you wish
to wall mount it. Press the button
on your Diverse base station. If
your phone rings in the charger,
you are within range and can fix
the charger in that position.
WALL PLUG
30 mm
2. Make sure that you are not
drilling into any hidden wiring
and check that the power cable
will reach from the mains socket
to the charger. Switch the power
adaptor off at the mains and
remove the adaptor plug from its
socket.
3. Drill two holes using a 5mm
drill, 25mm deep for the screws,
30mm apart horizontally (see below).
4. Put wall plugs into the drill
holes and then insert both
screws. Leave 3mm between the
head of the screw and the wall.
You are now able to mount the
charger.
5. Put your handset back in the
charger and switch the power
back on at the wall socket.
SCREW
WALL
45
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Index
Additional features
30
Answer a call
14
At a glance
Auto talk on/off
1
33
33
33
32
34
34
Batteries
battery low warning
charging
installation
performance
10
9
9
9
Beeps on/off
31
Belt clip
12
Caller Display and Call Waiting
26
Call allocation
35
Call barring
24
Call enabling
24
Call timer
15
46
29
28
28
27
Delete
Base station
automatic base selection
change between base
stations
display on/off
fixed base selection
priority base station
selection
Calls list
delete
dial a number
set
view
all memory numbers
calls list
individual numbers from
memory
redial memory
20
29
20
16
Earpiece volume
31
Emergency numbers
23
External calls
14
External dialling on/off
22
Guarantee
41
Handset
beeps on and off
earpiece volume
lock and unlock
on and off
registration
reset
ringer melody
ringer volume
Help
31
31
21
13
10
35
30
30
43-45
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Hold a call
17
Internal calls
17
Registering handset
10
Keypad lock on/off
13
Reset handset to original
settings
35
Making a call
all handsets
another handset
caller on hold
external call
internal call
transfer to another handset
14
17
17
14
17
17
Melody
30
Memory
delete
speed dial number
store a number
store number from redial list
18
20
19
18
19
Music on hold on/off
Number of rings
7
Secrecy
16
Security features
call barring
call enabling
change handset PIN
emergency numbers
external dialling on/off
lock/unlock handset
20
24
24
21
22
22
21
Setting up
9
19
32
Store a number
18
37
Switchboard use
38
Technical information
42
Tone dialling
39
Transferring calls
17
Unlock handset
21
Number)
21
Pulse dialling
38
Quick reference handset
display
Safety information
15
Speed dial a stored number
PIN (Personal Identification
Quick guide
last number dialled
5
4
Receiving a call
14
Redial
any of last five numbers
delete redial memory
15
16
Volume
earpiece
ringer
Wall mounting
31
30
45
47
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Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2001.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Diverse 3000 Classic h/set & charger. Issue 1 (2/01) 7
Designed by The Art & Design Partnership Limited.
Order no. A31008 - G3000 -P001-51-7619
0682
CE compliant to R&TTE Directive
(1999/5/EC)