starter guide
Easy steps for getting the most
from your AT&T U-verse® TV,
High Speed Internet, and Voice services.
Get answers 24/7
att.com/uversesupport
or talk live 1.800.288.2020
table of contents
starter guide
AT&T U-verse® TV.................................................................. 3
• How to use your remote control
• Direct the show with your Total Home DVR
• Program the DVR from your mobile phone or computer
• AT&T U-verse MobileSM
• Find shows fast with Channel Shortcuts
• Watch four of your favorite shows at once with
My Multiview
• Other Multiview choices
• How to use Parental Controls
• On Demand and Pay Per View programming
• Options menus offer bigger convenience
• Interactive features for TV, Internet, and Voice
• Quick tips about your AT&T U-verse service
AT&T U-verse High Speed Internet........................... 11
• Access your email from the Web
• Set up email on your home computer
• Access the entire AT&T national Wi-Fi network
• Get online protection with advanced safety features
AT&T U-verse VoiceSM...................................................... 15
• Set up your voice mailbox
• Access your mailbox online and by phone
• Turn off AT&T U-verse MessagingSM
• Change your PIN
quick fix guide
tv
user guide
• How to use your remote control
• Direct the show with your Total Home DVR
• Program the DVR from your mobile phone
or computer
• AT&T U-verse Mobile
• Find shows fast with Channel Shortcuts
• Watch four of your favorite shows at once
with My Multiview
• Other Multiview choices
• How to use Parental Controls
• On Demand and Pay Per View programming
• Options menus offer bigger convenience
• Interactive features for TV, Internet, and Voice
• Quick tips about your AT&T U-verse service
AT&T U-verse TV............................................................... 20
• Resolve problems with your services
• Switch your TV screen setting from standard to
widescreen
• Program your remote to control up to four devices
• Change your TV’s input selection to match its
video source
• Three ways to connect your receiver to your TV
AT&T U-verse High Speed Internet........................ 25
• Security for your wireless home network
• Connect more computers to your wireless home network
AT&T U-verse Voice..........................................................26
• Create sub account voice mailboxes online
• Link your wireless number and your voice mailbox
• Change your PIN
Your important information.................................26–27
• Support questions/additional resources
• For quick reference, record information here about
your AT&T U-verse account, gateway, and more
3
TV user guide
How to use the AT&T U‑verse® remote control
TV like you’ve never seen before
Control devices
with mode
buttons
Record TV with
one click
Fast-forward in set
increments
Replay the last
few seconds of
a program
Go to recorded
TV programs list
Go to the On
Demand library
Return to
previous
menu screen
Access online
photos, your
homepage info,
games & more on TV
Navigate channels,
menus, and screens
PiP browsing
Go to Program Info
screen
Edit text on the
Search screen
>Record up to four shows at once on a single DVR and record and play back from any
receiver in your home
>Pause your recorded show in one room and pick it up where you left off in another
>Pause, fast-forward, and rewind recorded shows on any TV in your home
Go to Guide screen
Change channel
Mute the sound
on your TV
AT&T U-verse can advance your TV by letting you record up to four shows at once and
record and play back shows in any room from a single DVR.* Take advantage of your
AT&T U-verse HD-ready receiver with Total Home DVR.1 Now you can:
>Schedule, update, or delete your recordings from any room in your home
Go to main
Menu screen
Exit from a
menu screen or
return to live TV
Direct the show with your Total Home DVR
Return to previously
viewed live TV
channel
Access the
Options menu
Upgrade to our
rechargeable Easy Find
Remote Control or
Point Anywhere Remote
Control for even more
convenience and cool
features. Learn more at
att.com/remotes.
Your remote can control up to four devices
At the time of installation, your remote was set up to control your AT&T HD-ready
receiver. You can access step-by-step instructions on how to program your TV or other
>Set Parental Controls for On Demand, Pay Per View, and live or recorded shows
>To learn more, visit att.com/uversesupport
Pause or rewind live TV from your DVR receiver
Your Total Home DVR stores up to 60 minutes of the live TV channel you’re watching
(when you change channels, it will begin storing the new program instead). While
watching the TV connected to your DVR receiver, you can rewind live TV by pressing
REW. You can also freeze live TV for up to 60 minutes by pressing PAUSE (press PLAY
to restart).
Record the program you’re watching from any receiver
Press RECORD on your remote control to begin recording the program you’re
watching. The Record light on your receiver remains lit until recording stops
automatically at the program’s scheduled end time. You can also press STOP to end
recording at any time; press OK to confirm.
Schedule program or series recordings from the Guide from any receiver
Press GUIDE, then use UP/DOWN arrows to scroll to the program you want to
record. Press RECORD once to record a single show (one red dot appears); press
RECORD twice to record the whole series (three red dots appear); press RECORD
three times to cancel recording.
Search for a show or series you want to record from any receiver
Press MENU, select Live TV, and use the down arrow to select Search. Press
OK. Choose Options to narrow your search, or type the show title (use arrows
to highlight a letter, then press OK to select it). Highlight the show you want when it
appears, and press INFO to record a single episode or the whole series.
Watch your recordings from any receiver
Press RECORDED TV and select Browse Recordings to see a list of your recorded
SD or HD programs and series. Highlight a show and press OK to see a Program Info
screen, then select Play to watch the program.
devices on page 21 of this guide, or by pressing MENU on your remote control and
scrolling to Help and selecting System Setup.
*DVR not included with U100 or U-basic packages. 1 Total Home DVR functionality is available on up to eight TVs and
requires a receiver for each additional TV at $7/mo. Pricing subject to change. Models may vary.
Find answers 24/7: att.com/uversesupport
5
TV user guide
Program the DVR from your
mobile phone
The AT&T U-verse MobileSM App lets you manage your DVR
schedule and recordings, browse the TV guide, and download
and watch from a library of hit TV shows on select smartphones
when you have a qualifying AT&T U-verse® TV plan.* Take the AT&T
U-verse experience with you! Learn more at att.com/getuversemobile.
1 Through the guide, browse to find the show you would
like to record.
2 Select the show to bring up the Show Details page.
Watch four of your favorite shows at once
with My Multiview 2
See only the channels you watch most (you’ll still see all channels in the Guide screen).
1 Press MENU and use the DOWN arrow to select My Multiview and press OK.
Begin watching four of your Favorites (if already set). Press INFO and select
Add/Remove Channels and press OK to set or change your Favorites.
2 Scroll using up/down arrows and press OK to check channels you want to see.
3 See checked channels by selecting View Checked, then press OK. (Select
Uncheck All and press OK to clear the whole Favorite Channels list.)
4 Done? Select Save and then press OK.
3 Select Record This Episode to record only this one episode or Record Series
to record the entire series.
4 You’ll receive confirmation your recording is set when the Show Detail page
updates, replacing Record This Episode with Cancel This Episode.
If you don’t have an AT&T U-verse Mobile–supported device, you can still
program the DVR from your mobile phone:1
1 Go to us.m.yahoo.com/p/wra and log into AT&T Mobile Remote Access
using your AT&T High Speed Internet ID and password.
2 Start typing a program title in the search field on the Mobile Remote screen.
Press Search.
3 Use your phone’s Arrows to select a program from the results list.
4 Select Record This Episode or Record Series and press OK to finish; you’ll get
a confirmation. Scheduled recording(s) can be seen in the Recorded TV and Guide
screens on your TV.
Program the DVR from your computer:
1 Go to uverseonline.att.net and log into your account by clicking the U-verse
Member Login button.
2 Click the What’s on U-verse TV link to see the Guide screen.
3 Here, you can use the onscreen Arrows to scroll the TV listings; click Select Day or
Prime Time to jump to a specific day or evening-only viewing. You can also type a
title into the Search field to find a specific program.
4 Click a program to see a Program Info screen; use the Radio Buttons and
Pop-Up Menus to choose recording options.
5 Click Schedule Recording to finish.
Other Multiview3 choices
Tune to one channel to see available programming in a single genre—choose News
Multiview (ch-201, or 1201 HD), Kids Multiview (ch-301, or 1301 HD), or Sports
Multiview (ch-601, or 1601 HD). Subscribers to ESPN GamePlan can tune to channels
620 and 4400. Multiview will display all available channels in your TV package.
In any Multiview, you can:
>> Press up/down arrows to scroll through the available channels or to
select a channel
>> Press OK to replace the channel in the viewport with the selected channel
>> Record a program by selecting one of the Multiview screens and pressing RECORD
Check out ch-400 for seasonal Multiviews.
Note: If you hide channels from view in the Guide screen, they will still display
in Multiview windows unless you block them with Parental Controls.
How to use Parental Controls
Once you have a personal identification number (PIN), you can restrict viewing by TV or
movie rating, all adult-only programming, who can rent On Demand, and more.
1 Press MENU, then right arrow to Options, then down to Parental Locking.
Press OK.
2 Use the remote’s number pad to enter your four-digit PIN and press OK (press
Find shows fast with Channel Shortcuts
Browse channels grouped by category and easily find the type of programming you like.
Access Channel Shortcuts two ways:
DELETE to clear an entry). You’ll have to enter your PIN twice. The Parental
Locking screen will appear with your locking options.
Be sure to scroll down to the second page if you want to lock adult-only content, titles
and posters from the standard channels, and On Demand.
1 Press MENU. With Live TV selected, use down arrow to select Channel
Shortcuts. Press OK and use down arrow to select your category.
2 From the Guide screen, press ENTER. With
Display Channels selected, use DOWN
arrow to pick a category and press OK.
Find answers 24/7: att.com/uversesupport
NOTE: BLUE CAPITAL LETTERS refer to buttons on the remote control.
*Download and watch capability available for select shows and requires select smartphones, Wi-Fi connection, and
qualifying AT&T U-verse TV plan or monthly subscription fee. Downloaded shows are available for viewing for limited time
periods. Ability to browse the TV guide and manage DVR available to all AT&T U-verse TV customers. Standard data charges
may apply. 1 AT&T U-verse High Speed Internet account required. Wireless phone with Internet access required, and
standard data charges may apply. 2 A limited number of HD channels are not supported for display within My Multiview.
3 Channels/content available for viewing in Multiview are based on TV package and additional programming purchased.
7
TV user guide
On Demand and Pay Per View programming
Interactive features for TV, Internet, and Voice
Access your TV’s interactive features:
AT&T U-verse® Entertainment On Demand offers Free On Demand,* a huge selection of Movies
On Demand1 rentals, plus Premium On Demand when you subscribe to HBO®, Cinemax®,
Starz®, or SHOWTIME®. Pay Per View offers you a front-row seat at exciting live sporting
events, concerts, and more.2 Visit att.net/uverseonline to see clips of upcoming shows.
1 Add AT&T U-verse High Speed Internet
Three ways to access On Demand:
and AT&T U-verse VoiceSM digital home
phone service to your AT&T U-verse TV
service—they work together.
1 Press ON DEMAND on your remote
2 Press MENU and use Right Arrow
to select Interactive.
control for one-touch access.
3 Use ARROWS to select More
2 Press MENU and use arrows to
Interactive and then the application
you want to use. Learn more about
these innovative features below.
select On Demand, then Video Store.
Press OK.
3 Press GUIDE, then use arrows or
CH/PG to select Channel 1. Press OK.
How to order Pay Per View:
1 Press 1 0 2 on your remote to access
Pay Per View Channel 102, or press 1 0 6
to see PPV HD Channel 106, then press
OK. (You can also press GUIDE and use
ARROWS to select Channel 102 or 106.)
AT&T U-bar3
See the customized sports, stocks,
and weather content you’ve selected
on your AT&T U-verse Internet
homepage without leaving the TV
program you’re watching. Press the
GO INTERACTIVE button on your
remote control to launch U-bar.
2 Select the program you want to order,
and press OK to reach a Program Info
screen with event time, pricing, and
how to order.
Options menus offer bigger convenience
Watch TV the way you want by customizing your Guide screen view, what channels you see,
your onscreen language, sound settings, and more. There are two ways to access Options:
AT&T Weather On Demand ch-227
Tune to Channel 227 using your
remote control or select it from the
Interactive screen. Choose any city
in the U.S. to see local conditions,
hourly temperatures, and a six-day
forecast, plus video, radar, and
satellite images.
Access Options from the Menu screen
to customize all your preferences
Here you can set favorite channels or
channels to hide, choose a parental locking
PIN, set your audio preferences, aspect ratio,
closed captioning, language settings, and
more. Press MENU on your remote. Use
ARROWS to select Options. Use ARROWS
to select the category of preferences you
want to change, and press OK.
Caller ID notifications on TV4
With AT&T U-verse Voice, you can
see who’s calling on your TV screen
without changing the channel.
Includes Message Waiting Indicator
so you know if they’ve left a message.
Tune to ch-9901 or select Services
from the Menu screen to set it up.
Access Options without changing the
channel or leaving the Guide screen
Change your onscreen language or enlarge
your view while watching live TV. Change
your Guide view, see your favorite channels,
or access Shortcuts to view the category of
channels you want to watch while the Guide
is visible. Press ENTER on your remote while
watching TV or from the Guide, use ARROWS
to choose the category of preferences you
want to change, and press OK.
Call History ch-9900
Also with AT&T U-verse Voice, you
can view recent incoming calls on
your TV screen and initiate a call by
highlighting a number and pressing
OK on your remote control. Your
phone will ring and when you answer
it, your call will be connected.
HBO®, Cinemax® and related channels and service marks are the property of Home Box Office, Inc. Features subject to change.
Simulated screen images for demonstration purposes only. *Free on Demand programming varies by package subscription. Subscription
to appropriate package and HD Technology Fee are required to access FREE and/or PREMIUM HD On Demand titles. 1 Customer
responsible for applicable On Demand charges. Once an On Demand is ordered, it cannot be cancelled by remote or customer care.
2 Event schedules subject to change. Once a Pay Per View is ordered, it cannot be cancelled by remote or customer care. You will
be billed and the event will air on your TV set. 3 AT&T U-verse High Speed Internet account required. 4 A small window will
appear on the TV screen for six seconds when a new call comes in or when a new voicemail message is received. Caller ID
on TV requires subscription to U-verse TV and U-verse Voice.
Find answers 24/7: att.com/uversesupport
9
TV user guide
Quick tips about your AT&T U-verse®
TV service
Best ways to locate channels quickly:
>> Press any ARROW to access your onscreen Picture-in-Picture browse bar
>> Print a channel lineup guide for your area at att.com/channellineup
See what’s hot to watch now:
>> Press ON DEMAND on your remote control to access your On Demand library
Chat with other members online:
>> Visit utalk.att.com to post messages and
talk with other AT&T U-verse members
about TV features, programming, and more
Watch exclusive AT&T U-verse channels:
>>Front Row Channel 100/102
Learn what’s coming up on Pay Per View
>>Theatre Channel 200/1200
internet
user guide
• Access your email from the Web
• Set up email on your home computer
• Access the entire AT&T national Wi-Fi network
• Get online protection with advanced safety features
Watch On Demand trailers,
interviews, and more
>>Buzz Channel 300/1300
Go behind the scenes of
your favorite TV shows
>>Help Channel 411
Get AT&T U-verse TV service help
>>ATTention Channel 400
See news about our latest
enhancements and more
Easy system setup
You can program your AT&T U-verse remote and set viewing aspect ratio and Parental
Controls using the System Set-up Tool:
>> Press MENU on your remote and use ARROWS to select Help
>> Press OK to select System Set-up
ee the complete AT&T U-verse TV Features Guide and
S
more user guides at support.att.com/userguides.
Have TV, will travel
With AT&T U-verse OnlineSM you can watch TV shows, movies, and videos on
your computer, with over 100,000 titles to choose from, at no extra charge.
Log on to att.net/uverseonline and you can:
>> Watch hit TV shows, classic TV series, movies,
trailers, and other video clips online
>>Search online to learn about TV programming
you can watch on AT&T U-verse TV
>>Watch exclusive videos from AT&T U-verse Buzz,
Front Row, Sports, and Theatre channels
>>Manage your AT&T U-verse account
and check your local TV listings
Find answers 24/7: att.com/uversesupport
11
internet user guide
Access the entire AT&T national
Wi-Fi network1
Check your email, surf, shop, and
work on the go. If you’re running
Microsoft Windows® XP on your
laptop, connecting to an AT&T
Wi-Fi Hot Spot is quick and easy:
> On your laptop, go to your
control panel and click
Network Connections.
Features and screen appearance subject to change.
AT&T U-verse High Speed Internet
Now that your AT&T High Speed Internet service is installed, every networked computer
in your home can share the same fast connection on a wireless home network. Use
this Starter Guide to access your email from the Web, set email up at home, use Wi-Fi
hotspots, and add free security software.
Access your email from the Web
Reading AT&T Mail via the Web is the preferred and recommended method for email
access. AT&T Mail via the Web lets you log into your email account anytime at home
and on the go from any computer via the Internet. Your emails, contacts, and calendar
are stored online without using space on your hard drive. Plus, you can set up your
AT&T Mail to collect messages from other email accounts so they’re all in one place.
Log in at att.net using your AT&T master ID or sub account member ID (email address)
and password, and click the Mail button.
> Double-click Wireless Network
Connection and select View
Wireless Network.
Find thousands of AT&T Wi-Fi Hot Spots
> Choose the “attwifi” network
at attwifi.com/locations.
from the list of available
networks shown.
Note: You may see an alert that the Wi-Fi hotspot is an unsecured wireless network.
This is normal for public Wi-Fi hotspots.
>C
lick the Connect button at the bottom of the screen. Notice that the “attwifi”
network changes status to “Connected.”
> Open your browser. You’ll see an AT&T Wi-Fi login page.
> Log in using your AT&T master account ID (your email address) and select your
domain name (the name to the right of the @ symbol in your account ID).
> Enter your password, click to agree to the Terms of Service and Acceptable
Use Policy, and click the login button. That’s it! You’re now connected.
For information on how to connect using other operating systems and devices,
please visit attwifi.com and click on Learn More to visit the Frequently Asked
Questions page.
Set up email on your home computer
Client-based email* (POP/SMTP) uses software like Outlook Express to download email
directly to your computer.
Open the email software you plan to use and enter the following information in the
account setup window:
> Email address: MemberID@att.net
> Incoming (POP): pop.att.yahoo.com
> Outgoing (SMTP): smtp.att.yahoo.com (SMTP authentication required)
> Incoming mail server: POP3
> Incoming mail port number: 995 [make sure Secure Connection (SSL) is checked]
> Outgoing mail port number: 465 [make sure Secure Connection (SSL) is checked]
> Set password authentication for outgoing mail
Note: If your email software doesn’t support SMTP authentication, you won’t be able
to send email from your AT&T account.
*There are numerous client-based email products supplied by non–AT&T third-party vendors. Because of the variety of
products and versions available, support for some functionality by AT&T technical agents may incur a fee. Alternatively,
AT&T also provides online self-help for these applications. As always, we recommend that our customers use AT&T Mail
access via the Web, which provides a broad set of functionality to manage and access email anywhere and anytime.
Find answers 24/7: att.com/uversesupport
1 Access includes AT&T Wi-Fi Basic. Wi-Fi–enabled device required. See www.attwifi.com for details and locations.
13
internet user guide
Get online protection with advanced
safety features
Visit att.software.yahoo.com to learn more about these security features:
> Anti-Spyware seeks out and removes programs that gather personal
information and slow down your computer
> Anti-Virus cleans and protects your computer against viruses, worms, and
Trojan horses
> Firewall shields your computer from unauthorized access
> Pop-Up Blocker stops many types of windows that open automatically
> Parental Controls let you put limits on what your children can do and see online
> AT&T Mail Protection prevents junk mail, UCE (unsolicited commercial email),
and UBE (unsolicited bulk email)
PC Health Check
voice
user guide
• Set up your voice mailbox
• Access your mailbox online or by phone
• Turn off AT&T U-verse Messaging
SM
• Change your PIN
PC Health Check is a free, easy-to-use diagnostic tool that will quickly assess
the health of your PC and its connection settings, as well as recommend
solutions to fix potential performance issues. Come back often and use our
spam-free PC Health Check to get peace of mind to help prevent issues and check on
your computer performance. Visit us at pccheck.att.com/healthycomputer.
See the complete AT&T U-verse High Speed
Internet Features Guide and more user guides
at support.att.com/userguides.
Maximize your speed
Visit support.att.com/tips to learn how to maximize the speed of your
AT&T U-verse High Speed Internet service.
Find answers 24/7: att.com/uversesupport
15
voice user guide
Set up your voice mailbox to
manage your voicemail
Setting up your AT&T U-verse MessagingSM voice mailbox takes only a few minutes.
*
1 Dial 98 from your home phone.
2 Follow the prompts to set up a mailbox.
fter creating your PIN, be sure to set up your authentication code. This will allow
3 A
you to reset your PIN over the phone if you forget it.
Now that your mailbox is set up, you can
listen to messages or change settings
Accessing your mailbox online
1 Go to att.com/uversecentral. Enter your AT&T U-verse® member ID
(email address) and password.
2 On the AT&T U-verse Account Overview page, go to the AT&T U-verse Voice section.
3 Click on Check Voicemail to view and play your messages.
4 Click Voicemail Settings then Voice Mailbox Preferences to view your options.
Accessing your mailbox by phone
*
> Dial 98 from your home phone
> If you’re away from home, dial your home number and press
voicemail greeting
* to skip the
How do I turn off AT&T U-verse Messaging?
1 Go to att.com/uversecentral and enter your AT&T U-verse member ID
(email address) and password.
2 From the main page, go to the AT&T U-verse Voice section.
3 Click on the U-verse Voice Home Page.
4 Click the Voicemail link under Quick Settings in the left navigation bar.
5 Click OFF button, then click Save.
Note: All Call Forwarding features that were set to go to voicemail will be disabled.
To change your Call Forwarding selections, select the Phone Features tab.
How do I change my PIN
(personal identification number)?
1 To change your mailbox PIN at att.com/uversecentral, enter your AT&T
U-verse member ID (email address) and password.
2 Locate the AT&T U-verse Voice section.
3 Select Change PIN.
4 Follow the instructions.
How to link your wireless number and
your voice mailbox
When you have Wireless from AT&T, you can check your wireless and home phone
messages at the same time. To link up to two wireless numbers:
1
2
3
4
5
6
Go to att.com/uversecentral.
Log in with your AT&T U-verse member ID (email address) and password.
Locate the AT&T U-verse Voice section.
Select the U-verse Voice Home Page.
Go to the Voicemail Settings tab, and select Integrate Wireless Voice Mail.
Click on Launch Wireless Integration Wizard and follow the instructions.
AT&T U-verse Messaging may not be fully compatible with all AT&T wireless voicemail systems. Caller ID and Call Waiting
might not work simultaneously with AT&T U-verse Voice. Caller ID: Some call information may be blocked or otherwise not
displayed, including information for some calls originating outside of the AT&T network and calls carried over facilities that
do not transmit Caller ID information.
Find answers 24/7: att.com/uversesupport
17
voice user guide
AT&T Voicemail Viewer
Get your AT&T U-verse MessagingSM delivered right to your desktop or smartphone,
listen to messages in any order, and even forward messages as email from your
smartphone.
AT&T Voicemail Viewer apps and desktop gadgets give you a simplified voice message
view from iPhone® and BlackBerry® devices, as well as iGoogle Homepage and
Windows® Vista Sidebar. To get started, visit att.com/vmviewer.
Important information
remote access
Although you can access your voicemail and manage your features while away from
home, calls can be placed only from your home. AT&T U-verse Voice serviceSM is not
currently mobile.
quick fix
guide
• AT&T U-verse® TV
• AT&T U-verse High Speed Internet
Voicemail
When dialing into voicemail remotely, you may incur additional access charges for
non-local calls, hotel service charges, or cellular charges.
• AT&T U-verse Voice
SM
Call forwarding/call transfer
Per-minute rates apply if you forward or transfer to an international number or exceed
time under a defined minutes-per-month plan.
Linking Wireless from AT&T to your at&t U-verse mailbox
When you add a wireless number to your AT&T U-verse Messaging voice mailbox, it
replaces your current wireless voice mailbox and any existing messages will be lost.
Prepaid service cannot be added to AT&T U-verse Messaging. Landline and wireless
numbers must be within the same service area. The Social Security number or Tax ID
provided during setup must match the one on your wireless account. AT&T U-verse
Messaging may not be fully compatible with all AT&T wireless voicemail systems.
AT&T U-verse Voice
AT&T U-verse Voice, including 911 dialing, will not function during a power outage
without battery backup power. AT&T U-verse service is compatible with many
monitored home alarms and medical monitoring systems.
See the complete AT&T U-verse Voice
Features Guide and more user guides at
support.att.com/userguides.
Learn more
Visit support.att.com/voice for
more information on setting up
and customizing your voicemail.
Para ver videos útiles en
español por Internet, visite
att.com/videosenespanol.
Find answers 24/7: att.com/uversesupport
19
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If you’re still having trouble with your AT&T U-verse TV, Internet, or Voice services, try
resetting your TV receiver or residential/wireless gateway by unplugging it from the power
outlet in the wall. (See below for details for alternate reset if you have different equipment.)
NOTE: Unplugging the TV receiver or residential/wireless gateway will interrupt any
recordings in progress.
If the trouble is with only one TV
1 Turn off the receiver connected to that TV and unplug it.
2 Wait at least two minutes before plugging the receiver back in. Turn it on and retry
what you want to do.
If the trouble is with more than one TV, or with Internet or Voice service
1 Unplug the residential/wireless gateway from the power source. (See below for
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How to program your remote
to control up to four devices
During installation, the AT&T button was set up to control your AT&T U-verse HD-ready
receiver. You can also control a TV plus up to two other devices such as a DVD player,
stereo receiver, or home theater in a box by programming the TV, DVD, and AUX mode
buttons. Once the devices are programmed, press the corresponding mode key on the
remote to control that device. To watch a video on how to program your remote, visit
att.com/uverseremote.
alternate reset.)
ait at least two minutes, then plug the residential/wireless gateway back in and
2 W
retry what you want to do.
Alternate reset: If your service is supported with a Home Network Hub and Power
Supply Unit (PSU with battery backup), then you will need to press the Reset button on
the left side of the PSU to reset AT&T U-verse service. The PSU may be located in the
garage or a closet near an outside wall.
NOTE: The instructions below don’t require you to enter a manufacturer’s device
code because most codes are stored in the AT&T U-verse remote’s memory. If you’re
unable to add a device, or want to learn about advanced features like reassigning
mode buttons, refer to the remote’s manual provided at installation. For more info, visit
support.att.com/userguides.
How to assign devices to TV-DVD-AUX mode buttons
1 Turn on the device you want to program.
Want more help?
AT&T U-verse Getting Started has answers all in one place online at
att.com/startuverse, or call 1.800.288.2020 and say “U-verse Technical Support.”
How to switch your TV screen setting
from standard to widescreen
Aspect ratio is the relationship of the screen’s width to its height. Standard TVs have a
4:3 aspect ratio; widescreen and HDTVs are 16:9. The steps below show how to switch
your AT&T U-verse receiver’s aspect ratio.
Widescreen
Standard
hoose a mode button (TV, DVD, or AUX) on your remote that will be assigned to
2 C
the device. Aim your remote at the device while pressing and holding that mode
button. Press OK, then release both buttons.
fter all mode buttons flash twice indicating your remote is ready to program, enter
3 A
9 2 2 on the number keypad. The previously selected mode button will flash twice.
> You have 10 seconds to enter this programming code (9 2 2) or all the mode buttons will flash once, indicating that the remote control has exited programming mode. If this happens, just start over.
4 I f you’re assigning the device to the TV or DVD mode button, press and release
PLAY. Press FF repeatedly until the device turns off.
> If you’re setting up the AUX button, press PLAY, then press 1 for VCR, 2 for stereo receiver/tuner, 3 for amplifier, or 4 for home theater in a box. AUX will flash twice, indicating correct entry. Press FF repeatedly until the device turns off.
5 Press ENTER to save the settings.
6 T he TV, DVD, or AUX mode button you programmed will flash three times to
indicate that the programming has successfully completed.
1 Press MENU on your remote control, then use ARROWS to select Options,
then System Settings, and then Aspect Ratio.
2 Use UP/DOWN ARROWS to choose 4:3 Standard Definition, Widescreen
Standard Definition, 720p High Definition, or 1080i High Definition
depending on your needs, then press OK.
3 Use ARROWS to select Continue, and press OK.
Find answers 24/7: att.com/uversesupport
7 T o test it, press the TV, DVD, or AUX mode button you assigned to the device, then
press the POWER button to turn the device on and off.
Want more help? If you’re unable to add a device or want to learn about controlling
volume on all devices using your remote, visit support.att.com/userguides. You can
also check the remote’s user manual provided at installation, or watch Help On Demand
on TV: Press MENU, select Help, then Help On Demand to see all program titles.
21
quick fix guide
ow to change your TV’s input selection to
H
match its video source
Choose one of three easy ways to connect
your AT&T U-verse receiver to your TV
If you’re unable to see TV programs on your screen, first try pressing the TV/VIDEO
button on your remote control to change from Video 1 to Video 2 or Video 3. These
separate video inputs (Video 1, Video 2, and Video 3) must match the incoming video
source—the receiver, DVD player, orHDMI
other device connected to the TV. If this doesn’t
DIGITAL OUT
RGB
(OPTICAL)
solve the problem, depending on how your devices are connected,
it may be that the
Y
TV’s input selection does not correspond
to the input of the AT&T U-verse® TV receiver.
S VIDEO
Pb
See two examples of how to connect the AT&T U-verse
HD-ready receiver to
your HDTV set below.
VIDEO
Pr
L
Check how your devices are connected
to the TV
(MONO)
AUDIO
Pb
TO WALL
(VIDEO OUT)
TO
TOWALL
TV
(VIDEOOUT)
OUT)
(VIDEO
HDMI
L
HDMI NETWORK
NETWORK
USB
AUDIO
HDMI
NETWORK
OPTICAL
Pr
PC IN
S-Video cable
Coaxial cable
HD/DVD IN
1080i/720p/480/480i
Pr
Pr
VIDEO L
Y
AUDIO
OPTICAL
OPTICAL
Y
TO TV TO WALL
USB
(VIDEO IN)
(VIDEO IN)
AUDIO OUT
VIDEO OUT
S VIDEO
S VIDEO
VIDEO
USB
POWER
+12V
DC
POWER
+12V
POWER
DC
+12V
DMI
1 H
DC
Some HDTVs have a High-Definition Multimedia
Interface (HDMI) connector that provides the
digital and audio connection. This is the easiest
connection if your TV has an HDMI input port
R
L
(VAR/FIX)
If you’ve connected your TV input using Composite (yellow connector), S-Video, or
Coaxial, you won’t get an HD picture. HD is supported only via HDMI or Component
(red/green/blue). The same holds true for Dolby® Digital 5.1 surround sound, which is
available only via HDMI or TOS Link (optical). The Baseband (red and white connectors)
delivers sound only in stereo.
TO TV
(VIDEO IN)
AUDIO OUT
VIDEO OUT
R
AUDIO OUT
To connect your AT&T U-verse HD-ready
receiver to your HDTV set, the connection
is generally HDMI to HDMI (the highest
quality video/audio connection). You can
also use color-coded component RCA cables (some HDTV sets do not have an HDMI port)
that output audio/video signals from the receiver and plug into matching audio/video RCA
inputs on the back of your HDTV set.
R
S VIDEO
R
R
L
Y
AT&T U-verse receiver output
Pb
Pb
L
AUDIO
RCA cable
HDMI cable
Every TV is different in the way the ports
R
are configured on the back of the TV and
in the way the menus are presented on VIDEO IN
the TV screen. Most devices have ports
that require one or more of the cables
shown at right. The manuals for your
devices will have specific directions.
AT&T U-verse receiver output connector
NOTE: If your HDTV has an input port marked DVI (Digital Visual Interface), you will need an HDMI-to-
DVI adapter and separate component RCA audio connectors.
HDMI Input 1
Input connector on rear of TV
olor-coded component connectors
2 C
If your TV doesn’t have an HDMI or DVI input port, you can use color-coded
component video cables (Pr, Pb, and Y) for HD video signals. For audio, plug red
and white RCA connectors into the left/right audio input and output ports.
AT&T U-verse receiver output connectors
Check to see if the TV recognizes your video inputs correctly
Many newer TVs have an auto-detection system that will automatically detect everything
that’s connected to the various ports on the back of the TV. However, some TVs have to be
configured manually.
Pb
TO WALL
(VIDEO OUT)
HDMI
L
Y
NETWORK
OPTICAL
Pr
VIDEO OUT
R
TO TV
(VIDEO IN)
AUDIO OUT
USB
POWER
+12V
DC
S VIDEO
To change the video input selection manually, press TV/VIDEO on your remote control to
locate the video input menu for your specific TV.
The video input menu screen below shows checkboxes next to devices the TV is detecting.
This menu must match the inputs on the back of the TV where video components are
connected in order to correspond with Video 1, Video 2, or Video 3 on your remote
control. Follow the screen prompts to check/uncheck boxes for correct devices.
L
Note: Refer to your TV manufacturer’s guide to resolve issues specifically related to your TV.
Pr
Pb
Y
Pr
Pb
Y
L
R
L
R
Optical Input
Pr
Pb
Y
Component Input 1
Audio Input 1
Input connectors on rear of TV
-Video
3 S
If your TV has an S-Video port, you can connect your receiver to your TV using
an S-Video cable. For audio, you can use RCA cables or plug a single optical
cable into the optical ports.
Find answers 24/7: att.com/uversesupport
23
quick fix guide
Watch Help On Demand—tune to Channel 411
Get more out of your AT&T U-verse® service: Watch Help On Demand videos about
these topics on Channel 411, the Help Channel.
AT&T U-verse introduction
AT&T U-verse how-to’s
•Introduction to AT&T U-verse
•See how U-verse TV works!
•AT&T U-verse VoiceSM
•How to program your remote control
•How to use your DVR
•How to change channels
•How to use Program Guide
•How to use Picture-in-Picture
•How to use Search
•How to use Parental Locks
•How to use widescreen
•How to create favorite channels
•How to hide channels
•How to change languages
•How to record programs
•How to schedule recordings
•How to record series
•How to view recorded programs
•How to delete or cancel recordings
•How to use Web remote access
•How to order On Demand programs
•How to order PPV
•How to search for On Demand
programs
Help with AT&T U-verse
service issues
•Remote control issues
•No picture
•No service—gear or cog error
•No service—red X or other error message
•Email issues
•Sound issues
•Picture quality issues—aspect ratio/HD
settings
•Picture freezing
•Wireless connectivity—issues with a PC
•Wireless connectivity—issues with a Mac®
•Voice issues
Understanding my AT&T U-verse bill
•AT&T U-verse billing
•AT&T U-verse online services &
paperless billing
AT&T U-verse digital video recorder
(DVR) & remote control
•How to use your DVR
•How to program your remote control
•Moving your AT&T U-verse equipment
•Equipment overview
•Remote control overview
•Total Home DVR
•Remote control issues
AT&T U-verse features
•AT&T U-bar
•AT&T YELLOWPAGES.COM
•Games
•Public Education & Government
programming
•Media Share
•Multiview
AT&T U-verse
High Speed Internet
How to assure reliable security for your
wireless home network
The 10-digit number printed inside brackets on your residential/wireless gateway is
the encryption code (“pass key” or “Wireless Network Key”) needed to connect your
computers to the gateway. WPA (Wi-Fi Protected Access) is the underlying security
technology for the Wi-Fi (802.11b/g) standard on the residential/wireless gateway.
SN: 210811000079
For Advanced Configuration:
LD
REV:48
Assembly Number 4200-001058-000
SN: 210811000079
Location of
LD
your gateway’s REV:48
10-digit Wireless
Assembly Number 4200-001058-000
Network Key code
http://192.168.1.254
S y s t e m P a s s w o rd : 1 5 3 4 4 1 8 0 3 3
M a c A d d re s s : 0 0 2 1 7 C 3 C 7 9 F 0
W i re l e s s N e t w o r k K e y : 0 6 9 0 7 3 5 5 1 0
For Advanced Configuration:
http://192.168.1.254
S y s t e m P a s s w o rd : 1 5 3 4 4 1 8 0 3 3
M a c A d d re s s : 0 0 2 1 7 C 3 C 7 9 F 0
W i re l e s s N e t w o r k K e y : 0 6 9 0 7 3 5 5 1 0
Internet & email
•Email issues
•Wireless connectivity—
issues with a PC
•Wireless connectivity—
issues with a Mac
AT&T U-verse VoiceSM
•Voice issues
•AT&T U-verse MessagingSM
•AT&T U-verse Voice
Where’s my AT&T U-verse tech?
•Where’s my tech?
Visit Getting Started for online help!
lick att.com/startuverse to access step-by-step guidance and how-to tips at
C
our Getting Started page online. NOTE: AT&T U-verse online Help On Demand
videos require Windows Media® Player.
Questions?
Get answers 24/7 at att.com/uversesupport or talk live with an AT&T
representative. Or, try our free Service and Support tool at
att.com/uverseSST to fix common problems.
Sign up for free* paperless billing! Conveniently store and retrieve up to 12
months of bills online while reducing your risk of identity theft. Log in now to your
online account or go to att.com/Ugreen and select Stop Paper Bills.
Mac® OS X users: You may need to enter the “$” character on the Wireless Network Key
(for example, $0690735510). For directions on connecting Mac computers via USB cable,
visit att.com/startuverse and click Wireless Connection under U-verse Internet.
How to connect more computers to your
wireless home network
You can connect more computers by Ethernet
or wirelessly.
NOTE: You will need to use your 10-digit Wireless
Network Key code. (See illustration above.)
> Connect an Ethernet cable from any available
Ethernet port on the residential/wireless gateway
to your computer’s Ethernet port.
> Connect wirelessly with a wireless-enabled
notebook or a computer with an 802.11b/g wireless network adapter installed.
Ethernet cable
If your PC does not have built-in wireless capability
Install and configure your wireless adapter according to the manufacturer’s instructions.
Enter the network name—it’s the word “2WIRE” (in all capital letters), followed by
the last three digits of the gateway serial number (for example, 2WIRE079)—and the
encryption code or Wireless Network Key. (See the illustration above for the Wireless
Network Key location.)
*Free when you use the AT&T Web site. Other providers may charge a small fee.
Mac and Macintosh are registered trademarks of Apple Inc.
Find answers 24/7: att.com/uversesupport
25
> Print a channel guide at att.com/channellineup
>Click att.com/uversesupport
>Chat support.att.com/chat
>Call 1.800.288.2020, then say “Order AT&T U-verse services,” “Pay my bill,”
or “AT&T U-verse technical support”
>For current programming, visit att.net/uverseonline
Esta práctica guía rápida también está en español en support.att.com/userguides
(en inglés). Para ver videos útiles en español por Internet, visite
att.com/videosenespanol. To watch helpful videos online in Spanish,
visit att.com/videosenespanol.
More resources
Find answers 24/7: att.com/uversesupport
>Help Channel:
Tune your TV to ch-411
utalk.att.com
>24/7 care:
1.800.288.2020
Please have your four-digit passcode available when calling.
twitter.com/ATT
>Getting started:
att.com/uversesupport
youtube.com/attcustomercare
We’re always
here to help:
facebook.com/uverse
For your own security, if you need
to record account passwords, write
them down separately and keep
them in a safe place.
Visit these links for news, customer care, and AT&T community discussions:
Router access address
Wireless key #
Please have your four-digit passcode available when calling.
click att.com/uversecentral
call 1.800.288.2020
SSID #
*Maximum amount of AT&T referrals is $599. Program may change or end at any
time without notice. Certain services and terms required for eligibility.
When friends and family you refer sign up
for qualifying services, you’ll get a reward
card worth up to $50 per service! Learn
more at att.com/refertoday.
by referring your friends!*
in rewards
500
$
Upgrade or add services anytime.
Manufacturer
AT&T U-verse password hint
> Tune to video tutorials on Help Channel 411
Note: Password is the same as your AT&T email password.
For your security, record account passwords separately
and keep them in a safe place.
Here are other ways you can quickly learn more:
wireless gateway information
See the complete AT&T U-verse TV, High Speed Internet, and Voice Features
Guides and more user guides at support.att.com/userguides.
AT&T U-verse primary member ID
(AT&T primary email address)
Questions?
Billing account number
How to change your PIN (personal identification number)
See page 16 for details.
(You can add additional HD-ready receivers,
upgrade any package, and add specialty
programming to AT&T U-verse anytime.)
How to link your wireless number and your AT&T U-verse Voice mailbox
See page 17 for details.
Voice service plan
S
elect Create New Voice Mailbox to launch the voicemail setup wizard and follow
the instructions for setup.
Master account ID (email address)
Go to the Voicemail Settings tab and select Voicemail Setup.
earn over
Click on the U-verse Voice Home Page.
AT&T U-verse TV package
Locate the AT&T U-verse Voice section.
Customer name on account
Log in with your AT&T U-verse® member ID (email address) and password.
AT&T Rewards for Referrals
Go to att.com/uversecentral.
High-speed Internet service plan
1
2
3
4
5
6
Date
Create up to eight sub account mailboxes, one for everyone in the family—
each with a unique PIN, greeting, and notification options.
AT&T U-verse products installed
How to create sub account voice
mailboxes online
general information
AT&T U-verse VoiceSM
Record your important AT&T U-verse® information here for easy reference.
quick fix guide
©2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
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