ATI Radeon™ HD 5850/5870
User Guide
Part Number: 137-41675-11
ii
© 2009 Advanced Micro Devices Inc. All rights reserved.
The contents of this document are provided in connection with Advanced Micro Devices, Inc. (“AMD”)
products. AMD makes no representations or warranties with respect to the accuracy or completeness of
the contents of this publication and reserves the right to discontinue or make changes to products,
specifications, product descriptions, and documentation at any time without notice. No license, whether
express, implied, arising by estoppel or otherwise, to any intellectual property rights is granted by this
publication. Except as set forth in AMD’s Standard Terms and Conditions of Sale, AMD assumes no liability
whatsoever, and disclaims any express or implied warranty, relating to its products including, but not
limited to, the implied warranty of merchantability, fitness for a particular purpose, or infringement of
any intellectual property right. AMD’s products are not designed, intended, authorized or warranted for
use as components in systems intended for surgical implant into the body, or in other applications
intended to support or sustain life, or in any other application in which the failure of AMD’s product could
create a situation where personal injury, death, or severe property or environmental damage may occur.
AMD reserves the right to discontinue or make changes to its products at any time without notice.
Trademarks
AMD, the AMD Arrow logo, ATI, the ATI logo, AMD Athlon, AMD LIVE!, AMD Phenom, AMD Sempron,
AMD Turion, AMD64, All-in-Wonder, Avivo, Catalyst, CrossFireX, FirePro, FireStream, HyperMemory,
OverDrive, PowerPlay, PowerXpress, Radeon, Remote Wonder, Stream, SurroundView, Theater, TV
Wonder, The Ultimate Visual Experience, and combinations thereof are trademarks of Advanced Micro
Devices, Inc.
HyperTransport is a licensed trademark of the HyperTransport Technology Consortium.
Blu-ray Disc is a licensed trademark of the Blu-ray Disc Association.
HDMI is a licensed trademark of HDMI Licensing, LLC.
DisplayPort is a licensed trademark of Video Electronic Standards Association.
Microsoft, Windows, and Vista are registered trademarks of the Microsoft Corporation in the United
States and/or other jurisdictions.
Other names are for informational purposes only and may be trademarks of their respective owners.
Dolby Laboratories, Inc.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are
trademarks of Dolby Laboratories.
© 1992-1997 Dolby Laboratories, Inc. All rights reserved.
Macrovision
Licensed for limited viewing uses only.
This product incorporates copyright protection technology that is protected by US patents and other
intellectual property rights. Use of this copyright protection technology must be authorized by
Macrovision, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision. Reverse engineering or disassembly is prohibited.
Disclaimer
While every precaution has been taken in the preparation of this document, Advanced Micro Devices,
Inc. assumes no liability with respect to the operation or use of AMD hardware, software or other
products and documentation described herein, for any act or omission of AMD concerning such products
or this documentation, for any interruption of service, loss or interruption of business, loss of anticipatory
profits, or for punitive, incidental or consequential damages in connection with the furnishing,
performance, or use of the AMD hardware, software, or other products and documentation provided
herein. Ensure that you have the latest documentation.
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
iii
Important Safety Instructions
Note: This product is for use only with compatible UL-listed personal computers that have installation
instructions detailing user installation of this class of product.
Read all instructions before beginning installation. All safety and installation instructions should be
read before the product is installed or operated.
Retain all instructions. Safety, installation, and operating instructions should be retained for future
reference.
Heed all warnings. All warnings regarding the product and its operating instructions should be obeyed.
Use appropriate grounding.
Caution:
For continued protection against the risk of electric shock and fire, install this accessory only in
products equipped with a three-wire grounding plug, a plug having a third (grounding) pin. This is a
safety feature. Do not remove the grounding pin of a three-pin plug.
Attach product securely. All product-securing screws or fasteners should be completely tightened in
order to provide continuous bonding between the product and the PC chassis, as appropriate.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
iv
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
Contents
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Replacing an Existing Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
First Card for this PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Record the Serial and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Uninstalling the Old Driver (Windows XP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Uninstalling the Old Driver (Windows Vista/Windows 7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing the Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing the ATI Catalyst Software Suite (Windows OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Display Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Configure the Display (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
ATI Radeon HD 5850/5870 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Display Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Multi-Display Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
ATI CrossFireX Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
ATI CrossFireX Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing ATI CrossFireX Graphics Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Enabling ATI CrossFireX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ATI CrossFireX Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using ATI Catalyst Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
ATI Catalyst Control Center Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Starting the ATI Catalyst Control Center Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Accessing ATI Catalyst Control Center Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Graphics Card Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Troubleshooting ATI CrossFireX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
HDTV/HDTV Adapter Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
International Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
FCC Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Industry Canada Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
vi
CE Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Waste Electrical and Electronic Equipment (WEEE) Directive Compliance . . . . . . . . . . . . . . . . . . . 26
VCCI Class B ITE Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
KCC Certification Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
BSMI Certification Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
Chapter 1
Installation
For support, you will need to record the serial number and the part number for
the card before installation.
Installation Overview
The installation of the card has slightly different procedures depending on
whether you are replacing an existing card or installing a graphics card in a PC
for the first time. This section briefly describes the high-level steps for both cases.
Replacing an Existing Card
If you are replacing an existing graphics card, you need to:
1. Start the computer and then uninstall the old graphics driver.
2. Turn off the computer and then remove the old card.
3. Install the new card and then connect the monitor.
4. Start the computer and then install the new drivers and software.
5. Restart the computer.
First Card for this PC
If this is the first graphics card for this PC, you need to:
1. With the computer off, install the new card and then connect the monitor.
2. Start the computer and then install the new drivers and software.
3. Restart the computer.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
2 Installation
Record the Serial and Part Numbers
Write down the serial number and part number before installing. The serial
number and 102 part number on the graphics card are required for registration
and free support. They are located on a sticker on the back of the card.
The emphasized numbers in bold are required for registration and free support.
Figure 1–1 Sample Serial and Part Numbers
Uninstalling the Old Driver (Windows® XP)
Follow these steps to uninstall the existing graphics card driver in preparation
for installation of a new card.
1. With the current graphics card still in the computer, close all open
applications.
2. On the Windows taskbar, click Start ▷ Control Panel and then double-click
Add or Remove Programs.
3. Select the current graphics card driver and then click Add/Remove.
The wizard appears and removes the current display drivers.
4. Turn off the system after the driver has been removed.
Note: If the previously installed graphics card has any additional software
installed, this software may also need to be removed before restarting the
computer. For example, DVD Player or Multimedia applications.
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
First Card for this PC 3
Uninstalling the Old Driver (Windows Vista®/
Windows 7™)
Follow these steps to uninstall the existing graphics card driver in preparation
for installation of a new card.
1. With the current graphics card still in the computer, close all open
applications.
2. Click Start ▷ Control Panel.
3. Double-click Hardware and Sound and then double-click Device Manager.
4. Expand Display Adapter and then right-click the driver for the graphics
card you are replacing.
5. In the shortcut menu that appears, click Uninstall.
The driver for the old graphics card is uninstalled.
6. Turn off the system.
Installing the Graphics Card
1. Turn off the computer, monitor(s), and other peripheral devices.
2. Unplug the computer's power cord, and then disconnect all cables from the
back of the computer.
Caution:
Wait approximately 20 seconds after unplugging the power cord before
disconnecting a peripheral cable or removing a component from the
motherboard to avoid possible damage to the motherboard.
3. Remove the cover to the computer's case.
Note: If necessary, consult the computer manual for help in removing the
cover.
Caution:
Static electricity can seriously damage computer components. Discharge
your body's static electricity by touching the power supply or the metal
surface of the computer chassis before you touch any components inside
the computer's case to avoid damaging them.
4. Unscrew or unfasten and remove any existing graphics card from the
computer, if necessary.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
4 Installation
5. Locate the appropriate bus slot and, if necessary, remove the corresponding
metal backplate cover(s). Make sure all internal cables are clear of the slot.
Note: If you cannot find a bus slot to match the card, you need a graphics
card with the correct bus to match the motherboard.
6. Align the graphics card with the slot and press it in firmly until the card is
fully seated.
7. If your card requires supplementary power and must be connected directly
to the power supply, locate the appropriate power connector cable(s) from
the power supply and connect it (or them) to the graphics card's
supplementary power connector(s).
Note: If applicable, before installing a card that requires a supplementary
power connection, make sure your existing power supply has such a
connection available.
Tip: The location of power connections may vary between models. They
can be located on either the side or back of the card.
Figure 1–2 Possible Power Connection Locations on the Graphics Card
1
Power supply
2
Graphics card
8. Fasten the graphics card securely to the back panel.
9. Make sure no internal cables are interfering with components inside the
computer (for example, a cooling fan), and then replace the computer cover.
10. Reconnect any cables you have disconnected during installation, and then
plug in the computer's power cord.
11. Turn on the monitor, and then the computer.
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
First Card for this PC 5
If you have properly installed the graphics card, the computer should start
normally. Proceed to install the software and drivers for your ATI Radeon HD
5850/5870 graphics card.
Installing the ATI Catalyst™ Software Suite
(Windows OS)
To install or remove software, you must have administrator rights or be logged
on as a user with administrator rights.
Note: The installation dialog displays in English if the operating system’s
language is not supported.
Software is provided to both operate and take advantage of all the features of the
graphics card. Software includes:
• The graphics card drivers.
• ATI Catalyst™ Control Center software.
• HydraVision™ software (included in the custom install).
• SurroundView™ software (included in the custom install).
• ATI Avivo™ video converter software (included in the custom install).
1. Insert the Software and Documentation CD.
Note: If the install wizard does not start, navigate to the CD drive and
double-click ATISETUP.exe.
2. From the menu that appears, click Software Install.
3. Follow the on-screen instructions. When prompted, select either Express
or Custom .
Not all software components are installed using the Express installation.
Custom installation allows you to select individual software components for
installation.
Tip: If the installer fails to install the driver, or you have a software conflict, you
can download the latest software from ati.amd.com/support/driver.html and
then install it.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
6 Installation
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
Chapter 2
Display Configuration
This section describes how to configure the display and lists the available display
connections.
Configure the Display (Optional)
To change the display configuration or if you are experiencing an issue with the
display, do the following:
Note: If you are not experiencing any troubles with the display, no adjustments
are necessary.
1. Right-click on the desktop and, in the shortcut that appears, click
Properties.
The Display Properties dialog appears.
2. Click the Settings tab and then select the screen resolution and color depth
that best suit your requirements and the display’s performance.
3. Click Advanced and then select the Monitor tab.
4. Choose a refresh rate from the drop-down list.
Caution:
Choosing a refresh rate unsupported by the display may damage it.
Consult the display’s documentation if necessary.
5. Click OK.
Once you have configured the main display you can configure any other
displays that are connected.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
8 Display Configuration
6. To configure another display, do the following:
a. Right-click on the desktop and, in the shortcut that appears, click
Properties.
Note: The ATI Catalyst Control Center software can also enable and
configure multiple monitors.
b. To access the basic multi-monitor configuration settings, click the
Settings tab.
c. Select the monitor icon identified by the number 2.
Note: When using multiple monitors with the graphics card, one
monitor will always be the primary display, additional monitors will
be designated as secondary.
d. Click Extend my Windows desktop onto this monitor.
e. Set the Screen Resolution and Color Quality as appropriate for the
second monitor.
f. Click OK.
ATI Radeon HD 5850/5870 Connections
The following figure shows the display connections available on your ATI Radeon
HD 5850/5870 graphics card.
Note: The baseplate may not appear exactly as depicted.
Figure 2–1 ATI Radeon HD 5850/5870 Display Connections
1
DisplayPort™ connection (DP only). Carries video and audio signals to
DisplayPort-compliant devices.
2
HDMI™ connection. Carries video and audio signals to HDMI-compliant
devices.
3
Two DVI-I Dual Link connections. Provides video digital signals and
HDMI output that is compatible with most HDMI-compliant devices.
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
9
Display Configurations
The following table lists options for connecting displays that are indirectly
supported by the connection types available on the graphics card.
For best graphics performance and quality, always use native connections, if
available, when connecting displays.
Note: Only display configurations using the DVI-to-VGA adapter included with
your graphics card are mentioned here.
Table 2–1 Display Configurations
Display Configuration
Connection Options
Adapter
DFP (digital flat-panel) display DVI-I connection with DVI-toVGA adapter (pictured)
CRT (VGA) display
DVI-I connection with DVI-to- (See illustration above)
VGA adapter
Multi-Display Support
Your ATI Radeon HD 5850/5870 graphics card provides multi-display functionality
through its various display connections. The graphics card can output to a
maximum of three displays using the following set of connections:
• Two DVI-I Dual Link connections and one DisplayPort connection.
• One DVI-I Dual Link connection, one HDMI connection, and one
DisplayPort connection.
• One DVI-I Dual Link connection, one VGA connection (via a DVI-I Dual Link
connection and DVI-to-VGA adapter), and one DisplayPort connection.
• One VGA connection (via a DVI-I Dual Link connection and DVI-to-VGA
adapter), one HDMI connection, and one DisplayPort connection.
For a list of all possible display configuration combinations, visit http://
www.amd.com/us/products/desktop/graphics/ati-radeon-hd-5000/Pages/
displayport-support.aspx.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
10 Display Configuration
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
Chapter 3
ATI CrossFireX™ Technology
Note: These features are only available for ATI Radeon HD 5850/5870 graphics
cards with ATI CrossFireX connections.
ATI CrossFireX Introduction
ATI CrossFireX is a multi-GPU (graphics processing unit) performance gaming
platform. It enables multiple graphics processors installed in a single computer
to work together to improve system performance, creating a high-performance
gaming platform. Typically, setup involves two or more graphics cards, but with
the appropriate motherboard, the technology can use a single card and the builtin GPU of the motherboard
Note: The ATI Catalyst Control Center software contains a different
ATI CrossFireX user interface for each configuration type and automatically
loads the appropriate one when a valid ATI CrossFireX configuration is detected
in the system.
If ATI Catalyst™ A.I. is enabled in the ATI Catalyst Control Center software, the
optimal rendering mode available for the application is automatically selected.
Installing ATI CrossFireX Graphics Cards
These instructions assume that a PCIe® graphics card has already been
successfully installed in the secondary slot (slot one), and that the primary slot
(slot zero) is empty.
Note: Consult your system builder or OEM to ensure that your system has an
adequate power supply.
For an up-to-date listing of ATI CrossFireX certified motherboards and power
supplies, see ati.amd.com/products/certification.
1. Make sure the computer, monitor, and other peripheral devices are off.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
12 ATI CrossFireX™ Technology
2. Unplug the computer power cord and disconnect the monitor cable from
the back panel of the computer.
Caution:
To avoid possible damage to the motherboard, wait approximately 20
seconds after unplugging the power cord before disconnecting a
peripheral or removing a component from the motherboard.
3. Remove the computer cover.
If necessary, consult the computer manual for help removing the cover.
Caution:
Remember to discharge your body’s static electricity by touching the
power supply case or the metal surface of the computer chassis.
4. Remove any unneeded graphics cards from the computer.
Warning:
Some graphics cards can get hot while operating. Wait approximately
five minutes after turning off the computer before touching the card.
5. Locate the PCIe slots on the motherboard. If necessary, also remove the
corresponding back panel cover.
6. Align the new graphics card in the secondary PCIe slot next to the existing
graphics card and press firmly until the card is fully seated.
7. Connect the power supply to the cards.
Tip: The location of power connections may vary between models. They
can be located on either the side or back of the card.
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
13
Figure 3–1 Connecting the Power Cables
1
Power supply
2
Existing card
3
New card
8. Remove protection tags from the ends of the ATI CrossFireX interconnect
and connect the cards.
Caution:
Always handle the ATI CrossFireX bridge interconnect by the connector
only. Do not push or pull on the flexible cable.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
14 ATI CrossFireX™ Technology
Figure 3–2 ATI CrossFireX Bridge Interconnect Protection Tag
Figure 3–3 ATI CrossFireX Installation
1
ATI CrossFireX graphics cards
2
Interconnect
9. Fasten the graphics cards securely to the back panel.
10. Make sure the cables are not interfering with anything inside the computer
(for example, a cooling fan) and then replace the computer cover.
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
15
11. Reconnect any cables you have disconnected and plug in the computer
power cord.
12. Turn on the monitor and then the computer.
ATI CrossFireX must now be enabled using ATI Catalyst Control Center.
Enabling ATI CrossFireX
When the ATI CrossFireX configuration is detected for the first time by the
ATI Catalyst display driver, ATI CrossFireX support is usually enabled
automatically, and the best possible GPU combination is selected based on the
hardware configuration. If necessary, you can change the existing
ATI CrossFireX configuration using the following procedure.
ATI Radeon™ dual-GPU graphics cards are designed based on ATI CrossFireX
technology. As a result, ATI CrossFireX support is always enabled for such cards.
1. Based on the navigation system contained in the
ATI Catalyst Control Center window, do one of the following:
➭
➭
Navigation menu—On the Graphics menu, click CrossFireX™.
Navigation tree—From the tree in the Graphics Settings tab, click
CrossFireX™.
2. Click Configure.
3. From the Graphics Adapter list, select the graphics card to act as the display
GPU.
4. Select Enable CrossFireX™.
Note: The Choose from the following Rendered GPU combinations dropdown list automatically populates with all available render GPUs based on
the selected display GPU. The list displays only GPUs that can be enabled
for ATI CrossFireX. Other combinations are not listed here but may be listed
on the CrossFire™ ▷ Diagnostics page.
5. From the list, select the appropriate combination.
Note: If the selected combination is not the most optimal choice for your
system, a message appears at the bottom of the page notifying you of this.
6. Click Apply.
In some configurations, when ATI CrossFireX is enabled, GPU Accelerated
Physics is automatically disabled for all cards in the configuration as are all
displays except the one used by ATI CrossFireX.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
16 ATI CrossFireX™ Technology
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
Chapter 4
Reference
The following section offers troubleshooting tips and provides customer care,
warranty, and compliance information.
System Requirements
Hardware
Minimum requirements are:
• Motherboard with one PCIe ×16 lane graphics slot.
• AMD Athlon™ or Intel® Pentium® 4 CPU.
• 1 GB RAM.
• CD-ROM or DVD-ROM drive for installing software.
• A 500 watt or better power supply with two 75 watt 6-pin PCIe power
connectors.
• Certified power supplies are strongly recommended; for a list of certified
power supplies, see ati.amd.com/certifiedpsu.
ATI CrossFireX Requirements
Minimum requirements for ATI CrossFireX configuration using the ATI Radeon
HD 5850/5870 graphics card:
• ATI CrossFireX-certified motherboard. For an up-to-date listing of
ATI CrossFireX certified motherboards, see ati.amd.com/products/
certification.
• A second ATI CrossFireX graphics card compatible with the ATI Radeon HD
5850/5870.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
18 Reference
• One ATI CrossFireX internal bridge interconnect per additional board
(included).
• A 600 watt or better power supply with four 6-pin PCIe power connectors.
• For an up-to-date listing of certified power supplies, see ati.amd.com/
certifiedpsu.
• Certified system cases with good airflow and cooling are recommended. For
list of certified cases, see ati.amd.com/certifiedcases.
Using ATI Catalyst Control Center
ATI Catalyst Control Center Overview
The ATI Catalyst Control Center software provides access to the display features
of your ATI Radeon HD 5850/5870. Use the software to fine-tune graphics settings,
enable or disable connected display devices, and change the orientation of the
desktop. Many features display previews of the changes before they are applied.
The following configurations are available:
Basic View
A simplified view of the features that includes wizards to quickly make
changes.
Advanced View
A powerful interface that enables complete configuration of the feature set of
the graphics card.
Custom View
A customized view so that desired features can be accessed quickly.
For information on the individual features of the software, access the
comprehensive in-program help system (see Accessing ATI Catalyst Control
Center Help or visit the AMD Customer Care Web site at http://ati.amd.com/
support/).
Starting the ATI Catalyst Control Center Software
The following table shows the ways you can start the
ATI Catalyst Control Center software:
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
Accessing ATI Catalyst Control Center Help 19
Table 4–1 ATI Catalyst Control Center Access Routes
Access Route
Instructions
Windows Desktop
1. Right-click anywhere on the desktop.
2. From the shortcut menu that appears, click ATI CATALYST(TM)
Control Center.
Windows Start Menu
1. Click Start on the Windows task bar.
2. Select All Programs ▷ Catalyst Control Center.
Windows Notification
Area
1. Right-click the ATI icon in the Windows Notification Area.
2. From the short menu, select ATI Catalyst Control Center.
Desktop Shortcut
When you first installed the ATI Catalyst Control Center, the setup
wizard provided you with the option of placing a shortcut on the
desktop. If you chose this option, you can double-click the ATI Catalyst
Control Center desktop shortcut.
Accessing ATI Catalyst Control Center Help
ATI Catalyst Control Center Help provides information on the features and
concepts of your ATI Radeon product. You can also use the
ATI Catalyst Control Center Help feature to access usage information, generate a
problem report, and get software version details.
1. Open ATI Catalyst Control Center in the Advanced view.
2. Choose one of the following options:
➭
Press the F1 key at any time to get specific help on the currently
displayed information.
➭
To browse the entire help contents, from either the Help or
Options ▷ Help menu, choose Help Contents.
➭
To access AMD's Web site, from either the Help or Options ▷ Help
menu, choose Go to ATI.com.
Troubleshooting
Graphics Card Installation Troubleshooting
For more advanced troubleshooting information, contact AMD Customer Care
for ATI products at ati.amd.com.
The graphics card doesn't fit any of the motherboard slots.
The graphics card needs to be exchanged for one with a bus that matches the
motherboard.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
20 Reference
The computer beeps and the boot process stops.
Make certain that the graphics card is properly connected to the internal power
supply and the motherboard.
No display on power up.
This may be an SBIOS issue. Replace the old card and then try these possible
solutions:
1. Check the motherboard manufacturer's Web site for an SBIOS update.
2. Turn off the on-board video.
The computer does not boot up properly.
Verify that the installation instructions were followed correctly.
Make certain that the graphics card is properly connected to the power supply
and the motherboard.
If using Windows operating system, restart your computer in Safe Mode. For
information on Safe Mode, consult the Windows documentation.
Check the system configuration utility for interrupt assignments.
The computer boots up but there is no display.
Verify that the monitor is connected properly to the computer and a power
supply.
If a DisplayPort adapter, passive dongle, or active dongle is used, visit http://
www.amd.com/us/products/desktop/graphics/ati-radeon-hd-5000/Pages/
displayport-support.aspx and verify that it is AMD-approved.
If your motherboard has on-board graphics capabilities, you may need to disable
them. Consult your motherboard documentation for more information.
Note: Some manufacturers do not allow the on-board graphics to be disabled or
to become the secondary display.
During software installation on a PC with the Windows Vista OS, the screen goes
blank
The software is still installing. Wait 20–30 minutes to make sure the software has
finished installing and then restart the computer.
Troubleshooting ATI CrossFireX
The following are suggested solutions for common ATI CrossFireX
troubleshooting issues.
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
Troubleshooting ATI CrossFireX 21
Change Motherboard BIOS Settings
Some motherboards may have a system BIOS option to switch between single
and dual PCIe slot support. The default setting may be single slot support. Refer
to the motherboard’s manual for information to enable dual PCIe slot support.
For more information see the ATI CrossFireX Web page at ati.amd.com/
crossfire.
Use Graphics Cards with Different Amounts of Memory
In some ATI CrossFireX configurations, graphics cards with different amounts of
memory can by used; however, restarting your computer is required after
enabling ATI CrossFireX. This will cause ATI CrossFireX to reduce the amount of
memory on the card with the most amount of memory to match the memory size
of the graphics card with the least amount of memory.
Clicking OK to the memory mismatch error message will restart your computer.
Note: When disabling ATI CrossFireX you will be given the option to restart your
computer to restore the original graphics memory size or continue with the
reduced memory size.
Card Reversal Recommended
A recommendation message to reverse the graphics card positions may appear
if the primary graphics card is not installed into the primary PCIe slot. Although
ATI CrossFireX can be enabled, performance may be improved by reversing the
graphics cards in the computer.
See your motherboard's manual to determine which is the primary PCIe slot.
3D Client is Active
You will not be able to start ATI CrossFireX if a 3D application, game, or video
playback, such as a DVD movie, is running.
Close all open 3D applications, games, and movie player applications, and then
enable ATI CrossFireX.
ATI CrossFireX is Currently Unavailable
This error has occurred because ATI CrossFireX did not correctly detect your
graphics hardware or there is a problem with the software.
• Check that the graphics cards are installed correctly.
• Check that the interconnect cable is installed correctly.
• Close all running 3D applications.
• Check that the ATI CrossFireX mode is set to Software in the
ATI Catalyst Control Center. (The ATI Radeon HD 5850/5870 can only use
ATI CrossFireX technology in software mode.)
• Reinstall the ATI Catalyst Control Center and drivers.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
22 Reference
Screen Rotation is Unavailable or Does Not Work
Screen rotation is not an available feature on ATI CrossFireX systems.
Video Displays Flicker During System Startup
This is normal during ATI CrossFireX startup.
ATI CrossFireX Disabled After Swapping/Moving Cards
If you change the ATI CrossFireX configuration by moving the graphics cards to
different slots on the motherboard, disable ATI CrossFireX and restore factory
default settings in ATI Catalyst Control Center first. Once the cards have been
swapped, enable ATI CrossFireX. This ensures the new configuration is detected
by the computer.
HDTV/HDTV Adapter Troubleshooting
The following troubleshooting tips may help if you experience problems with
HDTV.
More troubleshooting information can be found on the AMD Web site. Please visit
ati.amd.com and select Customer Care.
The colors on the TV display are incorrect.
Ensure that the connections between the component video adapter and the HDTV
are correct.
There is no display on the TV.
The TV will not display anything until Windows starts; this may take several
minutes.
Make sure the TV is set to YPbPr input.
Also, make sure that the HDTV component video adapter is properly connected.
DVDs will not play in high-quality modes.
For displays connected using an analog connection, playback of CSS-protected
DVDs may be restricted to certain modes.
For displays connected using a digital connection, playback on certain DVD
players may also be restricted if HDCP (high-bandwidth content protection)
cannot be enabled. This restriction also applies to displays connected using active
DisplayPort adapters.
The entire display is not visible.
If the component input device supports it, try 720p mode.
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
HDTV/HDTV Adapter Troubleshooting 23
The display appears tilted.
Consult the HDTV documentation.
The CRT display is green.
The system is in component output mode. Restart the computer with only the
CRT monitor connected.
TVs/monitors connected cannot be enabled.
If TVs and/or monitors connected using DisplayPort adapters, passive dongles,
or active dongles cannot be enabled, visit http://www.amd.com/us/products/
desktop/graphics/ati-radeon-hd-5000/Pages/displayport-support.aspx to check
the connectivity options available for your graphics card and that your chosen
configuration is supported.
Check individual connections to the TVs/monitors.
Customer Care
For detailed instructions on how to use your product, refer to the documentation
included on the installation CD.
To activate Customer Care, you must register your product at ati.amd.com/
online/registration.
If you require further assistance with your product, the following Customer Care
options are available:
Service
Availability
Online or mail 24 hours a day
Language
Access
English,
French,
Spanish
http://ati.amd.com/support/
or
Attention: Customer Care
Advanced Micro Devices, Inc.,
1 Commerce Valley Drive East,
Markham, Ontario,
Canada L3T 7X6
Telephone
US & Canada
Monday to Thursday: 9:00 a.m. to
5:30 p.m.
English
1-877-284-1566 (toll-free)
or
Friday: 9:00 a.m. to 3:00 p.m.
1-905-882-2626 (Canada)
Note: AMD reserves the right to
change hours of support. For
more information, please refer to
ati.amd.com/support/terms/.
(International and/or local toll
charges to Canada will apply).
AMD Customer Care for Graphics Products will work to resolve your issue and
help you to get your product up and running. If your issue is not resolved, our
technicians will determine whether the difficulty you are experiencing is the
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
24 Reference
result of the product, whether your product contains a defect, and whether your
product is under warranty.
• AMD Customer Care is unable to assist with refunds, returns, or exchangespecific inquiries. If resolving the problem being experienced is critical to
your decision to keep the product, it is your responsibility to ensure that
you know and are within the period of time your reseller will allow for
refunds, returns, or exchange.
• AMD is not responsible for any expense incurred accessing Customer Care.
It is expected that customers will review the expense associated with the
available support options and will choose the method that best meets their
needs and budget.
• AMD Customer Care reserves the right to limit support options for products
that are not registered or are reaching end of life.
International Compliance Information
This section details the worldwide compliance information for this product,
which is manufactured to be compliant in the regions where it is sold.
Caution:
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
FCC Compliance Information
This product complies with FCC Rules Part 15. Operation is subject to the
following conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference
that may cause undesired operation.
This equipment has been tested and found to comply with the limits designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with manufacturer's
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
Industry Canada Compliance Statement 25
• Connect the equipment to an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The use of shielded cables for connection of the monitor to the graphics card is
required to ensure compliance with FCC regulations. Changes or modifications
to this unit not expressly approved by the party responsible for compliance could
void the user's authority to operate this equipment.
Complies with FCC 15.107 and 15.109.
For further compliance information:
Advanced Micro Devices, Inc.
62 Forest Street
Marlborough, MA 01752
USA Tel: 508-303-3900
Industry Canada Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la Classe B est conforme à la norme NMB-003 du
Canada.
CE Compliance Information
EMC Directive 2004/108/EC
CISPR 22:2008-09/EN 55022:2006—Class B: Limits and methods of measurement of
radio disturbance characteristics of Information Technology Equipment.
CISPR 24:1997/EN 55024:1998—Information Technology Equipment—Immunity
Characteristics—Limits and Methods of Measurements
Electrical Safety
Europe: The Low Voltage Directive—2006/95/EC
• EN 60950-1—Safety of Information Technology Equipment
USA/Canada:
• UL 60950-1 (Information Technology Equipment—Safety—Part 1: General
Requirements)
• CSA C22.2 No. 60950-1 (Information Technology Equipment—Safety—Part 1:
General Requirements)
To meet UL safety requirements, the computer’s maximum room temperature
should not exceed 40 °C.
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
26 Reference
Waste Electrical and Electronic Equipment (WEEE) Directive
Compliance
This product was manufactured by Advanced Micro Devices, Inc.
VCCI Class B ITE Compliance Information
KCC Certification Information
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.
BSMI Certification Information 27
"Class B" Equipment (Household purpose info/telecommunications equipment)
As this equipment has undergone EMC registration for household purpose, this
product can be used in any area including residential area.
BSMI Certification Information
© 2009 Advanced Micro Devices, Inc.
ATI Radeon™ HD 5850/5870
28 Reference
ATI Radeon™ HD 5850/5870
© 2009 Advanced Micro Devices, Inc.