Dell A920 - Personal All-in-One Printer Color Inkjet Owner`s manual

Dell™ Personal All-In-One Printer A920
Owner’s Manual
Look Inside For:
• Learning about your printer
• Understanding the software
• Maintenance and Troubleshooting
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Order ink cartridges
Dell™ ink cartridges are available only through Dell. You can order ink
cartridges online at www.dell.com/supplies or by phone.
USA
877-465-2968
(877-Ink2You)
Canada
877-501-4803
Mexico
001-800-210-7607
Puerto Rico
UK
800-805-7545
0870 907 4574
Ireland
1850 707 407
France
0825387247
Italy
800602705
Spain
902120385
Germany
Austria
Netherlands
0800 2873355
08 20 - 24 05 30 35
020 - 674 4881
Belgium
02.713 1590
Sweden
08 587 705 81
Norway
231622 64
Denmark
3287 5215
Finland
09 2533 1411
Switzerland
0848 801 888
ii
Understanding the printer
1
3
2
6
5
4
7
8
9
# Use the:
When you want to:
1
Paper guide
Ensure proper paper feeding.
2
Paper support
Load paper into the printer.
3
Operator panel
Operate the printer.
4
Paper exit tray
Hold paper as it exits the printer.
5
Printer (scanner unit)
Access the ink cartridges.
6
Top cover
Place an item on the scanner glass.
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# Use the:
When you want to:
7
USB cable connector
Insert the USB cable.
8
Power supply
Supply power to the printer.
NOTE: Place the metal contacts to the left.
9
USB cable (sold
separately)
Connect the printer to your computer.
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better
use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal, injury, or death.
____________________
Information in this document is subject to change without notice.
© 2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of
Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell and DELL logo are trademarks of Dell
Computer Corporation; Microsoft and Windows are registered trademarks of
Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to
either the entities claiming the marks and names of their products. Dell
Computer Corporation disclaims any proprietary interest in trademarks and
trade names other than its own.
____________________
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED
RIGHTS. Use, duplication or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical
Data and Computer Software clause at DFARS 252.227-7013 and in
applicable FAR provisions: Dell Computer Corporation, One Dell Way,
Round Rock, Texas, 78682, USA.
Caution: SAFETY INFORMATION
Use the following safety guidelines to help ensure your own personal safety
and to help protect your computer and working environment from potential
damage.
•
Use only the power supply provided with this product or the
manufacturer’s authorized replacement power supply.
•
Connect the power cord to an electrical outlet that is near the
product and easily accessible.
•
Refer service or repairs, other than those described in the user
documentation, to a professional service person.
CAUTION: Do not use the fax feature during a lightning storm. Do
not set up this product or make any electrical or cabling
connections, such as the power supply cord or telephone, during a
lightning storm.
Contents
Understanding the printer
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i
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iv
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2
Caution: SAFETY INFORMATION
1 Learning about your printer
Setting up the printer
Using the operator panel
. . . . . . . . . . . . . . . . . . . . . .
2
2 Understanding the software
Accessing the Dell All-In-One Center
. . . . . . . . . . . . . . .
4
The All-In-One Main page
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4
View Saved Images page
. . . . . . . . . . . . . . . . . . . .
5
Maintain/Troubleshoot page
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6
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6
The I Want To menu .
. . . . . . . . . . . . . . . . . . . . . .
7
Print Properties tabs
Accessing Print Properties
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7
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8
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8
Save Settings menu
Options menu
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8
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10
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12
Using the Dell Printer Solution Center .
Using the Dell Image Expert
3 Using the printer
Loading paper .
Contents
v
Placing your document on the scanner glass .
Printing
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15
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16
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16
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17
Printing photos
Copying
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17
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18
Copying photos
Scanning
Scanning photos
. . . . . . . . . . . . . . . . . . . . . . . .
Editing scanned images
. . . . . . . . . . . . . . . . . . . . . .
Using special scan features .
. . . . . . . . . . . . . . . . . . . .
18
19
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19
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20
Using Optical Character Recognition
Faxing .
18
Using BVRP fax software .
. . . . . . . . . . . . . . . . . . . . .
Installing BVRP fax software
. . . . . . . . . . . . . . . . . .
Configuring BVRP fax software
. . . . . . . . . . . . . . . . .
Sending a one-page fax with BVRP
. . . . . . . . . . . . . . .
Sending a multiple-page fax with BVRP .
21
21
22
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23
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23
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23
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24
Receiving faxes with BVRP
Viewing your faxes in BVRP
Using Fax Console
21
Installing Fax Console .
Configuring Fax Console
. . . . . . . . . . . . . . . . . . . . .
24
. . . . . . . . . . . . . . . . . . . .
24
Sending a one-page fax with Fax Console
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Sending a multiple-page fax with Fax Console .
25
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26
. . . . . . . . . . . . . . . . .
26
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26
Receiving faxes with Fax Console
Viewing faxes with Fax Console
Fax troubleshooting .
25
. . . . . . . . .
Creating other projects .
. . . . . . . . . . . . . . . . . . . . . .
27
Contents
vi
4 Maintenance
Ordering supplies
. . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the ink cartridges
Aligning the ink cartridges
30
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30
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31
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32
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34
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34
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34
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40
Cleaning the ink cartridge nozzles
5 Troubleshooting
Setup troubleshooting
General troubleshooting
More troubleshooting .
6 Regulatory notices
7 Appendix
Contacting Dell
Limited Warranties and Return Policy
. . . . . . . . . . . . . . .
52
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
52
"Total Satisfaction" Return Policy (U.S. Only)
. . . . . . . . . .
.
55
Limited Warranty Terms for Dell-Branded Hardware Products (Canada
Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
"Total Satisfaction" Return Policy (Canada Only) .
Dell Software and Peripherals (Canada Only)
. . . . . . . .
60
. . . . . . . . . .
60
One-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . . 61
Dell Computer Corporation
Ink and Toner Cartridges Limited Warranties
. . . . . . . . . . .
63
Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)
63
Contents
vii
Ink and Toner Cartridges Limited Warranty (Latin America Only) 64
. . . . . . . . . . . . . . . . .
65
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69
Dell Software License Agreement
Index
viii
Contents
1
SECTION 1
Learning about your
printer
Setting up the printer
Using the operator panel
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Setting up the printer
If you have not already done so, follow the steps on the Placemat (poster) to complete the
hardware and software installation. If problems occur during the setup process, see Setup
troubleshooting on page 34.
Using the operator panel
The printer has an operator panel that lets you scan and copy with the press of a button.
1
5
4
2
3
NOTE: Both the computer and the printer must be turned on to make copies.
# Press:
2
To:
1
Power
Turn the printer on and off.
2
Scan
Start the scanning process and to open the Dell All-In-One Center.
3
Black Copy
Make a black and white copy.
4
Color Copy
Make a color copy.
5
Paper Feed
Feed paper through the printer.
Lear ning about your printe r
2
SECTION 2
Understanding the
software
Accessing the Dell All-In-One Center
Accessing Print Properties
Using the Dell Printer Solution Center
Using the Dell Image Expert
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The printer software includes the:
•
Dell All-In-One Center—helps you perform various scan and copy operations and
manage your saved images.
•
Print Properties—helps you adjust print settings.
•
Dell Image Expert—helps you edit your photos.
•
Dell Printer Solution Center—provides maintenance and troubleshooting help, as well
as cartridge ordering information.
Accessing the Dell All-In-One Center
To access the Dell All-In-One Center, click Start → Programs → Dell Printers → Dell
AIO Printer A920 → Dell All-In-One Center.
The All-In-One Main page appears.
The All-In-One Main page
The All-In-One Main page consists of four main sections. The following table describes
each of the sections.
4
From this section:
You can:
Scan
• Select a program to send the scanned image to.
• Choose what type of image is being scanned.
• Choose how the scan will be used.
NOTE: Click See More Scan Settings to view all settings.
U n d e r s t a ndi n g t h e s of t w ar e
From this section:
You can:
Copy
• Select the quantity and color of your copies.
• Select a quality setting for your copies.
• Adjust the size of the scanned area.
• Lighten or darken your copies.
• Enlarge or reduce your copies.
NOTE: Click See More Copy Settings to view all settings.
Creative Tasks
Choose from a variety of creative ideas.
• Enlarge or reduce an image.
• Repeat an image several times on one page.
• Print an image as a multi-page poster.
• E-mail an image to a friend.
• Fax using your computer’s modem.
• Save an image on your computer.
• Edit text found in a scanned document (OCR).
• Modify an image with a photo editor.
Preview section
• Select a region of the preview image to scan.
• View an image of what will be printed or copied.
NOTE: For more information about the All-In-One Main page, View Saved Images page, or the
Maintain/Troubleshoot page, click the Help button located in the upper right corner of the
screen.
View Saved Images page
Use the View Saved Images page (accessed from the All-In-One Main page) to perform
tasks with images that are saved on the computer. The View Saved Images page consists of
three sections.
From this section:
You can:
Open with...
Select a program to send the saved image to.
Print a Copy...
• Choose the quantity and color of your copies.
• Select a quality setting for your copies.
• Lighten or darken your copies.
• Enlarge or reduce your copies.
NOTE: Click See More Copy Settings to view all settings.
Understanding the sof tware
5
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From this section:
You can:
Creative Tasks
Select from a variety of creative ideas. For a list of creative tasks available
from the All-In-One Main page, see page 5.
Maintain/Troubleshoot page
The Maintain/Troubleshoot page (accessed from the All-In-One Main page) provides you
with direct links to the Dell Printer Solution Center. Choose from these topics:
•
Maintain or fix quality problems
•
Troubleshoot All-In-One problems
•
Device status and ink levels
•
More printing ideas and how to’s
•
Contact information
•
Advanced
•
View the software version and copyright information
For more information about the Dell Printer Solution Center, see page 8.
Accessing Print Properties
You can change your printer settings in Print Properties. To open Print Properties:
1
With your document open, click File → Print.
The Print dialog box appears.
2
6
In the Print dialog box, click Properties, Preferences, Options, or Setup (depending
on your program or operating system).
U n d e r s t a ndi n g t h e s of t w ar e
The Print Properties screen appears along with the I Want To menu.
Print Properties tabs
Use the Quality/Copies,
Paper Setup, and Print
Layout tabs to select
the print settings.
I Want To menu
Select one of the
projects from the menu
to help print photos,
banners, envelopes,
posters, and more.
The I Want To menu
The I Want To menu displays when you open Print Properties. It contains a variety of task
wizards to help you select the correct print settings for your project. Close the menu for a
full view of the Print Properties dialog box.
Print Properties tabs
All of the print settings are on the three main tabs of the Print Properties software. The
following table describes each of the tabs.
From this tab:
You can change these settings:
Quality/Copies
Quality/Speed—Select a Quality/Speed setting.
Multiple Copies—Customize how the printer prints several copies of a
single print job, collated or normal.
Print Color Images in Black and White—Select this to print color images
in black and white.
Paper Setup
Type—Select the type of paper you are using.
Paper Size—Select the size of the paper you are using.
Orientation—Select how you want the document oriented on the printed
page. You can print portrait or landscape.
Print Layout
Layout—Select the layout you want to print.
Duplexing—Select this when you want to print on both sides of the paper.
NOTE: For additional information about these settings, right-click a setting on the screen, and
then select the What’s This? item.
Understanding the sof tware
7
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Save Settings menu
From the Save Settings menu, you can name and save the current Print Properties settings
for future use. You can save up to five custom settings.
Options menu
Use the Options menu to make changes to the Quality, Layout, and Printing Status Options
settings. For more information on these settings, open the tab dialog box from the menu,
and then click the Help button located in the lower right corner of the screen.
The Options menu also provides you with direct links to different parts of the Dell Printer
Solution Center (see page 8), as well as software version information.
Using the Dell Printer Solution Center
The Dell Printer Solution Center is a guide you can refer to for printer help and to check
the current print status.
To open the Dell Printer Solution Center, click Start → Programs → Dell
Printers → Dell AIO Printer A920 → Dell Printer Solution Center.
The Dell Printer Solution Center appears.
Printer Status
Ink levels
8
U n d e r s t a ndi n g t h e s of t w ar e
The following table describes the Dell Printer Solution Center tabs.
From this tab:
You can:
Printer Status (the tab • Check the current printer status. For example, while printing, the status
that appears on Start)
is Busy Printing.
• See what type of paper is loaded into your printer.
• View ink levels.
How To
•
•
•
•
•
Receive information about basic features.
Receive scan, copy, fax, and print instructions.
Receive project information.
Search the electronic guide.
Go online to view more ideas.
Troubleshooting
•
•
•
•
•
Check the current printer status.
View recommended Help topics.
View common troubleshooting topics.
Search for more specific troubleshooting topics.
Visit the support area online.
Maintenance
• Install a new ink cartridge.
NOTE: Wait until scanning is complete before installing new cartridges.
• View shopping options for new cartridges.
• Print a test page.
• Clean the ink cartridge nozzles.
• Align the ink cartridges.
• Solve other ink problems.
• Visit the supplies area online.
NOTE: Some links will not work while a job is in progress.
Contact Information
•
•
•
•
Advanced
• Change the printing status window appearance options.
• View software version information.
View information about ordering ink or supplies.
View information about contacting Dell Customer Support.
View a list of phone numbers.
Visit the Dell website.
NOTE: For more information, click the Help button located in the lower right corner of the
screen.
Understanding the sof tware
9
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Using the Dell Image Expert
The Dell Image Expert lets you adjust photo attributes. With the Dell Image Expert, you
can:
Eliminate red eye
Rotate images
Attach images to e-mail
Add text to images
Resize images
Create and share slideshows
Add special effects
Create Web pages
Make a series of images into a movie
There are two ways to open the Dell Image Expert:
•
Click Start → Programs → Dell Computer → Dell Image Expert.
•
From the All-In-One Center send a scanned image to list, select Dell Image Expert.
For detailed instructions using the Dell Image Expert, refer to the documentation.
The User’s Guide can be found at C:\Program Files\Dell Computer\Dell ImageExpert\Dell
Image Expert User’s Guide.pdf.
If you purchased your printer separately
Use the Dell Photo Editor for your graphic editing needs.
To access the Dell Photo Editor:
•
From the All-In-One Center send a scanned image to list, select Dell Photo Editor.
Use the touch-up tools to edit your graphic.
• Remove Red Eye
• Crop
• Paint Brush
• Pencil
• Text
• Line
• Eye Dropper
• Flood Fill
• Eraser
NOTE: Move your pointer over the tool for a description or click the Help button for instructions
on how to use the tool.
10
U n d e r s t a ndi n g t h e s of t w ar e
3
SECTION 3
Using the printer
Loading paper
Placing your document on the scanner glass
Printing
Copying
Scanning
Editing scanned images
Using special scan features
Faxing
Creating other projects
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Loading paper
To load other paper types, follow the guidelines on page 13.
To load most types of paper:
1
Place the paper against the right side of the paper support with the print side facing
you and the top of the paper feeding into the paper support.
2
Squeeze and slide the paper guide to the left edge of the paper.
NOTE: Do not force paper into the printer.
12
Usi n g th e p r in ter
You can load up to:
Make sure:
100 sheets of plain paper
The paper is designed for use with inkjet printers.
• The envelopes are loaded vertically against the right side of the
paper support.
• The stamp location is in the upper left corner.
• The envelopes are designed for use with inkjet printers.
• You squeeze and slide the paper guide to the left edge of the
envelope (as shown).
NOTE: Do not load envelopes with:
• Holes, perforations, cutouts, or deep embossing.
• Metal clasps, string ties, or metal folding bars.
• Exposed flap adhesive.
10 envelopes
25 sheets of labels
The labels are designed for use with inkjet printers.
10 sheets of card stock
• The card stock is designed for use with inkjet printers.
• The thickness does not exceed 0.025 inches.
10 greeting cards, index cards, The cards are loaded vertically against the right side of the paper
postcards, or photo cards
support.
25 sheets of coated, photo, or The glossy or coated side faces you.
glossy paper
10 transparencies
• The transparencies are designed for use with inkjet printers.
• The rough side faces you.
100 sheets of custom size
paper
Your paper size fits within these dimensions:
25 iron-on transfers
• You follow the loading instructions on the iron-on packaging.
• The blank side faces you.
20 sheets of banner paper
The banner paper is designed for use with inkjet printers.
Width
– 76 to 216 mm
– 3.0 to 8.5 in.
Length
– 127 to 432 mm
– 5.0 to 17.0 in.
NOTE: To avoid smearing ink, remove each transparency or photo from the paper exit tray
before the next one exits the printer. Transparencies and photos may require up to 15 minutes to
dry.
U s i n g t h e p r i nt e r
13
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Before you begin copying, scanning, printing, or sending faxes, refer to the information
below about how much paper the printer exit tray can hold.
The printer paper exit tray can hold:
14
• 25 sheets of paper
• 10 envelopes
• 10 sheets of labels
• 10 cards
• 1 transparency
• 1 sheet of coated, photo, or glossy paper
Usi n g th e p r in ter
Placing your document on the scanner glass
1
Open the top cover.
2
Place the item you want to copy face down on the scanner glass.
NOTE: Make sure the upper left corner of the front of the item aligns with the arrow.
3
Close the scanner lid to avoid dark edges.
U s i n g t h e p r i nt e r
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Printing
The Print Properties I Want To menu (see page 7) provides you with printing wizards to
help you complete tasks such as printing banners, photographs, or posters.
1
Load paper. For help, see page 12.
2
With your document open, click File → Print.
3
To change the printer settings, click Properties, Preferences, Options, or Setup
(depending on the program or operating system).
The Print Properties dialog box displays.
4
On the three tabs along the left side (Quality/Copies, Paper Setup, and Print Layout)
of the Print Properties screen, confirm the selections
5
Click OK or Print (depending on the program or operating system).
NOTE: To see details about a setting on the Quality/Copies, Paper Setup, or Print Layout tabs,
right-click the setting on the screen, and then select the What’s This? item.
Printing photos
1
Load paper. For help, see page 12.
2
With your document open, click File → Print.
3
To change the printer settings, click Properties, Preferences, Options, or Setup
(depending on the program or operating system).
The Print Properties dialog box displays.
4
On the three tabs along the left side of the Print Properties screen, confirm your
selections.
5
Click OK or Print (depending on the program or operating system).
NOTE: If using photo paper, make sure the glossy side is facing you when you insert the paper
into the paper support.
16
Usi n g th e p r in ter
Copying
1
Place your document on the scanner glass. For help, see page 15.
2
Make sure your computer and your printer are on.
3
Open the Dell All-In-One Center. For help, see page 4.
The All-In-One Main page appears.
4
Click Preview Now to see your scanned image.
5
Select a quantity and color for your copies.
To further customize your copy job, click See More Copy Settings.
6
When you are finished customizing your image, click Copy Now.
Copying photos
1
Place your photo on the scanner glass. For help, see page 15.
2
Make sure your computer and printer are on.
3
Open the Dell All-In-One Center. For help, see page 4.
4
Click Preview Now.
5
Adjust the dotted lines to fit around the part of the image you want to print.
6
From the Copy... Section, select Photo.
7
Select a copy quantity and color.
To further customize your photo, click See More Copy Settings.
8
When you are finished customizing your settings, click Copy Now.
U s i n g t h e p r i nt e r
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Scanning
The following steps show you how to scan and save images.
1
Place your document on the scanner glass. For help, see page 15.
2
Open the Dell All-In-One Center. For help, see page 4.
The All-In-One Main page appears.
3
Click Preview Now to see your scanned image.
4
Adjust the dotted lines to fit around the part of the image you want to print.
5
From the Send scanned image to: drop-down box, select your scan destination.
To further customize your scan job, click See More Scan Settings.
6
When you are finished customizing your image, click Scan Now.
Scanning photos
1
Place your photo on the scanner glass. For help, see page 15.
2
Open the Dell All-In-One Center. For help, see page 4.
3
Click Preview Now.
4
Adjust the dotted lines to fit around the portion of the image you want to print.
5
Select your scan destination from the drop-down box.
6
When you are finished customizing your image, click Scan Now.
7
When your document has finished processing, it will open the program you chose to
send the image to.
Editing scanned images
With most graphics programs, you can customize your image.
1
From the Dell All-In-One Center, scan your image to the image editor of your choice.
2
Edit the image using the tools available in your program.
You may be able to:
18
•
Remove red eye
•
Crop your image
Usi n g th e p r in ter
•
Add text to your image
•
Adjust the brightness and contrast of the image
•
Flip or rotate your image
•
Change colors
For help, refer to the documentation that came with your graphics program.
Using special scan features
You can use your printer software to scan in many ways. You can:
•
Repeat images
•
Autofit
•
Multi-up—A printer software option that lets you print multiple pages of a document
on a single sheet of paper. For example, select 4-up to print reduced images of page 1
through 4 on the first sheet of paper, images of pages 5 through 8 on the second sheet
and so on.
•
Use Optical Character Recognition to edit text on a document. For help, see Using
Optical Character Recognition.
Using Optical Character Recognition
Optical Character Recognition (OCR) is a software feature that turns a scanned image into
editable text within a word processing program.
1
Place your document on the scanner glass. For help, see page 15.
2
Open the Dell All-In-One Center. For help, see page 4.
The All-In-One Main page appears.
3
From the Creative Tasks section, click Edit text found in a scanned document
(OCR).
4
Follow the instructions on your computer screen.
5
When your document has finished processing, it will open in the word processing
application you chose.
6
Edit your document.
U s i n g t h e p r i nt e r
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Faxing
In order to send and receive faxes with your printer:
•
•
Your computer must have faxing software installed and configured. You may use BVRP
Classic Phone Tools/FaxTools or Microsoft Fax Console.
–
See "Using BVRP fax software" on page 21 to use BVRP.
–
See "Using Fax Console" on page 24 to use Fax Console.
Your computer must be equipped with a data/fax modem.
NOTE: A data/fax modem is not built into your printer.
•
An active telephone line must be connected to the line-in connector of your data/fax
modem.
NOTE: DSL (digital subscriber line), ISDN (integrated services digital network) and cable
modems are not fax modems and are not supported.
•
Your printer must be connected to the computer with a USB cable.
USB cable
computer connector
printer connector
20
Usi n g th e p r in ter
Using BVRP fax software
Installing BVRP fax software
1
Click the Start button.
2
Click All Programs.
A list of your installed software appears.
3
Check for any entry referring to Classic PhoneTools or FaxTools. If you have either of
these entries, skip to “Configuring BVRP fax software.”
4
Click on the desktop.
The All Programs window closes.
5
Insert the Dell Personal All-In-One Printer A920 Drivers and Utilities CD.
An installation window appears.
6
Click Cancel, click the Start button, and then click My Computer.
7
Right-click the CD Drive icon.
A drop-down menu appears.
8
Click Explore.
9
Double-click the Fax folder.
10
Double-click the appropriate language folder.
11
Double-click the Setup icon.
The Installation Wizard appears.
12
Follow the instructions on your computer screen to complete the installation.
Configuring BVRP fax software
NOTE: Fax service is set by default to automatically answer your phone line after two rings if
you click to select the Enable Receive check box. Change these settings as desired.
1
Click the Start button.
2
Click All Programs.
3
Click FaxTools or Classic PhoneTools.
The fax configuration wizard begins.
U s i n g t h e p r i nt e r
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4
Click Next.
5
Read the license agreement, and then click Yes to continue.
6
Enter your name and company name.
7
Click Next.
8
Enter an identifier, phone number, and fax number.
9
Click Next, click Next, and click Next again.
10
Click Finish.
BVRP fax software launches.
11
Select your country, enter your area code, and enter any number you must press first
before getting to an outside line.
12
Click OK.
13
Select your location and click OK.
14
Click Next, click Next, select your modem, and click Next again.
15
Click Next, click Next, and then click Finish.
Sending a one-page fax with BVRP
1
Click the Start button.
2
Move your mouse pointer over All Programs, then Dell Printers, and then Dell AIO
Printer A920.
3
Click Dell All-In-One Center.
4
Place the document you want to fax face down under the lid of the printer.
5
Select Fax using your computer’s modem under Creative Tasks.
6
Select the correct option for your document under What is being scanned.
7
Select No under Is there more than one page.
8
Click Next.
The document is scanned and BVRP launches.
22
Usi n g th e p r in ter
Sending a multiple-page fax with BVRP
1
Click the Start button.
2
Move your mouse pointer over All Programs, then Dell Printers, and then Dell AIO
Printer A920.
3
Click Dell All-In-One Center.
4
Click See More Scan Settings.
5
Click Display Advanced Scan Settings.
6
Click to select Scan multiple items before output.
7
Click OK.
8
Select Fax from the Send scanned image to drop-down menu.
9
Place the document you want to fax face down under the lid of the printer.
10
Click Preview Now.
A preview of your document appears. Adjust your document and repeat if necessary.
11
Click Yes until all pages you want to fax are scanned, and then click No.
12
Follow the instructions on your computer screen to send your fax.
Receiving faxes with BVRP
NOTE: The computer must be turned on and BVRP FaxTools must be configured in order to
receive a fax.
1
Click the Start button.
2
Click All Programs.
3
Click Classic PhoneTools or FaxTools.
BVRP fax software launches. You are now ready to receive a fax.
Viewing your faxes in BVRP
1
Click the Start button.
2
Click All Programs.
3
Click Classic PhoneTools or FaxTools.
4
Click Fax Inbox to view received faxes.
5
Click Fax Outbox to view sent faxes.
U s i n g t h e p r i nt e r
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Using Fax Console
Installing Fax Console
1
Click the Start button.
2
Click Control Panel.
3
Click Add or Remove Programs.
4
Click Add/Remove Windows Components.
5
Click to select Fax Services.
6
Click Next.
If prompted, insert the Microsoft Windows XP CD and click OK. Close the Welcome
to Microsoft Windows XP window when it opens.
7
Click Finish.
8
Close the Add/Remove Programs window.
Configuring Fax Console
1
Click the Start button.
2
Move your mouse pointer over All Programs, then Accessories, then
Communications, then Fax.
3
Click Fax Console.
The Welcome to Fax Configuration Wizard appears.
4
Click Next.
5
Enter any appropriate information and click Next.
6
Select your data/fax modem in the drop-down menu under Please select the fax
device.
7
Select or de-select the Enable Send and Enable Receive check boxes as desired.
NOTE: De-selecting the Enable Send check box prevents you from sending faxes. Selecting the
Enable Receive check box allows you to receive faxes.
24
8
Enter your TSID information and click Next.
9
Enter your CSID information and click Next.
Usi n g th e p r in ter
10
Click to select Print it on and use the drop-down menu to the right of this field to
select Dell AIO Printer A920 if you want to print all received faxes.
11
To create an archive copy of each fax, click to select Store a copy in a folder and use
the Browse button to select the desired archive location.
12
Click Next, confirm your settings, and click Finish.
Sending a one-page fax with Fax Console
1
Click the Start button.
2
Move your mouse pointer over All Programs, then Dell Printers, and then Dell AIO
Printer A920.
3
Click Dell All-In-One Center.
4
Place the document you want to fax face down under the lid of the printer.
5
Select Fax using your computer’s modem under Creative Tasks.
6
Select the correct option for your document under What is being scanned.
7
Select No under Is there more than one page.
8
Click Next.
The document is scanned and BVRP launches.
Sending a multiple-page fax with Fax Console
1
Click the Start button.
2
Move your mouse pointer over All Programs, then Dell Printers, then Dell AIO
Printer A920.
3
Click Dell All-In-One Center.
4
Click See More Scan Settings.
5
Click Display Advanced Scan Settings.
6
Click to select Scan multiple items before output, and click OK.
7
Select Fax from the Send scanned image to drop-down menu.
8
Place the document you want to fax face down under the lid of the printer.
9
Click Preview Now.
A preview of your document appears. Adjust your document and repeat if necessary.
U s i n g t h e p r i nt e r
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10
Click Yes until all pages you want to fax are scanned.
11
Click No.
12
Follow the instructions on your computer screen to send your fax.
Receiving faxes with Fax Console
1
Click the Start button.
2
Move your mouse pointer over All Programs, then Accessories, then
Communications, then Fax.
3
Click Fax Console.
You are now ready to receive a fax if you selected the Enable Receive check box when
configuring Fax Console.
Viewing faxes with Fax Console
1
Click the Start button.
2
Move your mouse pointer over All Programs, then Accessories, then
Communications, then Fax.
3
Click Fax Console.
Received faxes can be viewed in the Inbox. Sent faxes can be viewed in Sent Items.
Fax troubleshooting
If you are having trouble sending or receiving a fax, ensure that:
26
•
Your computer is equipped with a working data/fax modem.
•
An active phone line is connected to the line-in connector of your data/fax modem.
•
Faxing software is installed and configured.
•
Your printer is connected to the computer with a USB cable.
Usi n g th e p r in ter
Creating other projects
You can create other projects by following wizards provided in the software. Select a project
from one of the following locations and follow the instructions on the screen.
•
From the Dell All-In-One Center Creative Tasks section. For help accessing the Dell
All-In-One Center, see page 4.
•
From the Print Properties I Want To menu. For help accessing Print Properties, see
page 6.
•
From the Dell Printer Solution Center How To tab. For help accessing the Dell Printer
Solution Center, see page 8.
U s i n g t h e p r i nt e r
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28
Usi n g th e p r in ter
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4
SECTION 4
Maintenance
Ordering supplies
Replacing the ink cartridges
Aligning the ink cartridges
Cleaning the ink cartridge nozzles
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Ordering supplies
Your Dell Personal AIO Printer A920 comes with software installed to detect the ink levels
in the printer. During a print job, a screen appears on your computer to warn you if the ink
levels are low. To order more ink, follow the instructions on the screen or visit the Dell
website at www.dell.com/supplies or www.dell.euro.com/supplies.
Your printer has been designed to print using the following cartridges:
Item:
Part number:
Black ink cartridge
T0529
Color ink cartridge
T0530
Refer to the setup documentation for help installing ink cartridges.
Replacing the ink cartridges
CAUTION: Before performing any of the procedures listed in this section, read
and follow the Safety Instructions on page iv.
1
Make sure the printer is on.
2
Lift the printer (scanner unit) until the scanner support keeps it open.
The ink cartridge carrier moves and stops at the loading position unless the printer is
busy.
30
3
Squeeze the tabs on the cartridge lids, and then lift the lids.
4
Remove the old cartridges. Store them in an air-tight container or dispose of them.
5
If you are installing new cartridges, remove the stickers and tape from the bottom of
the cartridges.
M a i nt e n a nc e
NOTICE: Do not touch the gold contact area on the cartridges.
6
Insert the new cartridges. Make sure the color ink cartridge is secure in the left carrier
and the black cartridge is secure in the right carrier, and then snap the lids closed.
7
Lift the printer (scanner unit) and push the scanner support back while lowering the
printer (scanner unit) until it is closed.
Aligning the ink cartridges
There are two instances when you will align your ink cartridges: after installing cartridges
and to improve print quality.
To align the ink cartridges:
1
Load plain paper in the printer. For help, see page 12.
2
Open the Dell Printer Solution Center. For help, see page 8.
3
From the Maintenance tab, click Align to fix blurry edges.
4
Click Print.
An alignment page prints.
5
To manually align your cartridges, select the best alignment values from the alignment
page.
a
Find the number under the darkest arrow for each alignment group.
b
Use the arrows in the Align Cartridges dialog box to select the number that
matches the arrow you chose from the printed page.
c
Once you have selected a number for each of the alignment groups, click OK.
NOTE: If the alignment page does not print, make sure you have completely removed the
stickers and transparent tape from both ink cartridges, and then try to align the cartridges
again.
Maintenance
31
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Cleaning the ink cartridge nozzles
To improve print quality, you may need to clean the ink cartridge nozzles.
Clean the nozzles when:
•
Characters are not printing completely.
•
White dashes appear in graphics or printed text.
•
Print is smudged or too dark.
•
Colors on print jobs are faded or they differ from the colors on the screen.
•
Vertical, straight lines are not smooth.
To clean the nozzles:
1
Load plain paper in the printer. For help, see page 12.
2
Open the Dell Printer Solution Center. For help, see page 8.
3
From the Maintenance tab, click Clean to fix horizontal streaks.
4
Click Print.
A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.
5
Print your document again to verify your print quality has improved.
If print quality has not improved, try cleaning the ink cartridge nozzles up to two more
times.
To further improve print quality, try wiping the ink cartridge nozzles and contacts
(refer to your User’s Guide), and then print your document again.
32
M a i nt e n a nc e
5
SECTION 5
Tr o u b l e s h o o t i n g
Setup troubleshooting
General troubleshooting
More troubleshooting
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Setup troubleshooting
If you experience problems while setting up your printer, make sure:
•
You only have one Dell Personal AIO Printer A920 attached to your computer.
•
Your operating system is compatible with your printer. The Dell Personal AIO Printer
A920 supports both Microsoft ® Windows® XP and Windows 2000.
General troubleshooting
When your printer has a problem, before contacting Dell Customer Support, check the
following items. Make sure:
•
The power supply is firmly attached to the printer and an electrical outlet.
•
The USB cable is securely attached to your computer and to your printer.
•
Both your computer and your printer are on.
•
The Dell AIO Printer A920 is set as your default printer. To check: click Start →
Settings → Printers or Start → Control Panel → Printers and Other Hardware →
Printers and Faxes. Right-click the Dell AIO Printer A920 icon, and then select Set as
Default Printer.
•
You removed the stickers and tape from the bottom of the ink cartridges. For help,
refer to the setup documentation.
•
The paper is loaded correctly. For help, see page 12.
NOTE: Do not force paper into the printer.
•
You installed both of the ink cartridges. The Dell AIO Printer A920 will only work if
you have both cartridges installed.
•
The color ink cartridge is secure in the left carrier and the black ink cartridge is secure
in the right carrier.
•
The printer software was installed correctly. For help, refer to the setup
documentation.
More troubleshooting
If you checked all the items above and are still having a problem, refer to your User’s Guide.
Click Start → Programs → Dell Printers → Dell AIO Printer A920 → User’s Guide.
34
Tr ou b l e s h oo t i n g
6
SECTION 6
Regulator y notices
Federal Communications Commission (FCC) compliance
information statement
Industry Canada compliance statement
European Community (EC) directives conformity
The United Kingdom Telecommunications Act 1984
ENERGY STAR
Copyright advisory
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Federal Communications Commission (FCC) compliance information
statement
The Dell Personal AIO Printer A920 has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult your point of purchase or service representative for additional
suggestions.
The manufacturer is not responsible for any radio or television interference caused by using
other than recommended cables or by unauthorized changes or modifications to this
equipment. Unauthorized changes or modifications could void the user's authority to
operate this equipment.
NOTE: To assure compliance with FCC regulations on electromagnetic interference for a Class
B computing device, use a properly shielded and grounded cable. Use of a substitute cable not
properly shielded and grounded may result in a violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Dell Products, L.P.
One Dell Way
Round Rock, Texas 78682 USA
36
Re gulator y notices
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Avis de conformité aux normes d’Industrie Canada
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
European Community (EC) directives conformity
A declaration of conformity with the requirements of the directives has been signed by the
Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny,
France.
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
The United Kingdom Telecommunications Act 1984
This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect
connections to the public telecommunications systems in the United Kingdom.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in
conformance with ISO 9296.
1-meter average sound pressure, dBA
Printing
44 dBA
Copying
44 dBA
Scanning
38 dBA
Faxing
38 dBA
Re gu l a t o r y no t i ce s
37
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ENERGY STAR
The EPA ENERGY STAR Office Equipment program is a partnership effort with office
equipment manufacturers to promote the introduction of energy-efficient products and to
reduce air pollution caused by power generation.
Companies participating in this program introduce products that power down when they
are not being used. This feature will cut the energy used by up to 50 percent. Dell is proud
to be a participant in this program.
As an ENERGY STAR Partner, Dell International, Inc. has determined that this product
meets the ENERGY STAR guidelines for energy efficiency.
Copyright advisory
It may be illegal to copy certain materials without permission or license, including
documents, images, and currency. If you are not sure whether you have permission, seek
legal advice.
38
Re gulator y notices
7
SECTION 7
Appendix
Contacting Dell
Limited Warranties and Return Policy
Dell Computer Corporation Ink and Toner Cartridges
Limited Warranties
Dell Software License Agreement
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Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational, government, healthcare,
and medium/large business customers, including Premier, Platinum, and Gold
customers)
For specific web addresses for your country, find the appropriate country section in the table
below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and
codes provided in the following table. If you need assistance in determining which codes to
use, contact a local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
Tech Support and Customer Care
Country Code: 54
Sales
City Code: 11
Tech Support Fax
11 4515 7139
Customer Care Fax
11 4515 7138
toll-free: 0-800-444-0733
0-810-444-3355
Aruba
General Support
toll-free: 800-1578
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
40
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_be@dell.com
Country Code: 32
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
City Code: 2
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support
02 481 92 88
Customer Care
02 481 91 19
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bolivia
General Support
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Country Code: 55
Tech Support Fax
51 481 5470
City Code: 51
Customer Care Fax
51 481 5480
Sales
toll-free: 800-10-0238
0800 90 3355
0800 90 3390
British Virgin Islands
General Support
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated technical support)
toll-free: 1-800-247-9362
TechFax
toll-free: 1-800-950-1329
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
toll-free: 1-866-278-6820
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands
General Support
1-800-805-7541
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Appendix
41
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
den_nbk_support@dell.com
Country Code: 45
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Fax Switchboard (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: fin_support@dell.com
Country Code: 358
E-mail Support (servers):
Nordic_support@dell.com
City Code: 9
42
Appendix
Technical Support
09 253 313 60
Technical Support Fax
09 253 313 81
Relational Customer Care
09 253 313 38
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33
Home and Small Business
City Codes: (1) (4)
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support
City Code: 6103
Home/Small Business Customer Care
06103 766-7200
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Greece
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/gr/en/emaildell/
Country Code: 30
Technical Support
Gold Technical Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
080044149518
08844140083
Switchboard
2108129800
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
Guyana
General Support
toll-free: 1-877-270-4609
India
Technical Support
1600 33 8045
Sales
1600 33 8044
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 16
E-mail: dell_direct_support@dell.com
Country Code: 353
Ireland Technical Support
City Code: 1
U.K. Technical Support (dial within U.K. only)
01 204 4014
Small Business Customer Care
01 204 4014
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
Appendix
0870 908 0800
Home User Customer Care
U.K. Customer Care (dial within U.K. only)
44
1850 543 543
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/SalesFax
01 204 0103
Switchboard
01 204 4444
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39
Home and Small Business
City Code: 02
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Jamaica
General Support (dial from within Jamaica only)
Latin America
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
1-800-682-3639
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_be@dell.com
Country Code: 352
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
3420808075
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Appendix
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Mexico
Customer Technical Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Netherlands Antilles
General Support
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
E-mail (Technical Support):
Country Code: 31
(Enterprise): nl_server_support@dell.com
City Code: 20
(Latitude): nl_latitude_support@dell.com
001-800-882-1519
(Inspiron): nl_inspiron_support@dell.com
(Dimension): nl_dimension_support@dell.com
(OptiPlex): nl_optiplex_support@dell.com
(Dell Precision): nl_workstation_support@dell.com
Technical Support
46
Appendix
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
Country Code: 47
nor_nbk_support@dell.com
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail Support (desktop computers):
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support
671 16882
Relational Customer Care
671 17514
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/pt/en/emaildell/
Country Code: 351
Technical Support
Customer Care
Sales
Fax
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
St. Vincent and the Grenadines General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1-877-270-4609
Singapore (Singapore)
Technical Support
International Access Code: 005
Customer Service (Penang, Malaysia)
Country Code: 65
Transaction Sales
toll-free: 800 6011 054
Corporate Sales
toll-free: 800 6011 053
toll-free: 800 6011 051
604 633 4949
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/es/es/emaildell/
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
48
Appendix
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
E-mail: swe_support@dell.com
Country Code: 46
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
City Code: 8
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Technical Support
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
Fax Technical Support
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: swisstech@dell.com
Country Code: 41
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
20 140 14 44
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
50
Appendix
0870 908 0500
Technical Support (direct/PAD and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
Appendix
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Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year,
three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see
your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.,
the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the
Caribbean.
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—
Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
•
Non-Dell-branded and Solution Provider Direct products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by Dell
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
Products with missing or altered service tags or serial numbers
•
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
52
Appendix
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited
warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded
projectors lasts only ninety days. The limited warranty begins on the date of the packing slip or invoice. The
warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the
availability of limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers:
U.S. Only
Technical Support
1-800-624-9896
Customer Service
1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers
(VARs):
Technical Support and Customer Service
1-877-459-7298
Government and Education Customers:
Technical Support and Customer Service
1-877-459-7298
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are
not able to repair the product, we will replace it with a comparable product that is new or refurbished.
Appendix
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When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable
media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement.
Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
54
Appendix
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,
termination, or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies
only to individual home consumers and consumers who purchased through an employee purchase program. It does
not apply to small, medium, large, and global commercial customers or government, education, and healthcare
customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell's website:
•
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
•
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who
purchased through an employee purchase program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we
offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly
from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or
a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:
•
New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software
still in its sealed package, excluding the products listed below, may be returned within thirty days from the
date on the packing slip or invoice. To return applications software or an operating system that has been
installed by Dell, you must return the entire computer. A different return policy applies to nondefective
products purchased through Dell's Software and Peripherals division by customers of our Small and Medium
Business divisions. Those products may be returned within thirty days from the date on the packing slip or
invoice, but a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total
Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell |
EMC storage products, EMC-branded products, or enterprise software.
Appendix
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w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m
•
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or
refurbished Dell-branded server and storage products may be returned within thirty days from the date on
the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts
may be returned within fourteen days of the date on the packing slip or invoice.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—
Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
56
Appendix
•
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
•
Non-Dell branded and Solution Provider Direct products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by Dell
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
Products with missing or altered service tags or serial numbers
•
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS
WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS.
THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR
DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited
warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded
projectors lasts only ninety days. The limited warranty begins on the date of the packing slip or invoice. The
warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms
and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty
terms in place at the time of purchase will apply to your purchase).
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What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for Individual
Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are
not able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
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We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please
refer to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with
one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or
invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/, or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell’s website:
•
For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
•
For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
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If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to
30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer
who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the
date on the packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or
credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject
to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought
the products under a written agreement with Dell, the agreement may contain different terms for the return of
products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return
Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to
Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization
Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage
during shipment. You may return software for a refund or credit only if the sealed package containing the floppy
disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either application or operating system software that has been installed by
Dell, the whole system must be returned, along with any media and documentation that may have been included
in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to
products purchased through Dell's Software and Peripherals division. For those products, please instead refer to
Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and
Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party
software and peripheral products are covered by the warranties provided by the original manufacturer or publisher
only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for
specific warranty information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that
all of the products we offer work with any or all of the various models of Dell computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have
questions about compatibility, we recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
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Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as
the manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which
limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product
documentation that accompanied your product. Descriptions of Dell's limited warranties are described in
preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company,
you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the
date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not
include any shipping and handling charges shown on your packing slip or invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original
manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product
must be returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal
use, for a period of one year from the original purchase date. Products for which proper claims are made will, at
Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement
products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear
and tear.
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Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and details of symptoms and configuration
at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee
claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance
to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for
collection properly packed in original or equally protective packaging together with the details listed above and the
return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee
is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its
affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect
or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights
resulting from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
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Dell Computer Corporation
Ink and Toner Cartridges Limited Warranties
The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin
America. Refer to the appropriate limited warranty accordingly.
Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)
Dell Computer Corporation warrants to the original purchaser of genuine Dell-branded toner cartridges that they
will be free from defects in material and workmanship for the life of the cartridge and that for genuine
Dell-branded ink cartridges they will be free from defects in material and workmanship for two years beginning on
the date of invoice. If this product proves defective in either material or workmanship, it will be replaced without
charge during the limited warranty period if returned to Dell. You must first call our toll-free number to get your
return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace
the product because it has been discontinued or is not available, we will either replace it with a comparable
product or reimburse you for the cartridge purchase cost, at Dell’s sole option. This limited warranty does not
apply to ink or toner cartridges that have been refilled or improperly stored or due to problems resulting from
misuse, abuse, accident, neglect, mishandling, incorrect environments, or wear from ordinary use.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS,
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR
OTHERWISE, FOR THE PRODUCT. FOR U.S. CUSTOMERS, ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER
EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME
STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES
OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION
LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE TERMINATES
IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR
DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. DELL’S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL
IS RESPONSIBLE.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
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Ink and Toner Cartridges Limited Warranty (Latin America Only)
Dell Computer Corporation warrants to the original purchaser of genuine Dell-branded toner cartridges that the
cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge.
For the original purchaser of genuine Dell-branded ink cartridges, Dell warrants that the cartridges will be free
from defects resulting from material or manufacturing process for one year beginning from the date of delivery.
If this product presents defects resulting from either material or manufacturing process, it will be replaced without
charge during the limited warranty period if returned to Dell.
In order to obtain the necessary information to enable the replacement, call the appropriate toll-free number. In
Mexico, call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the
cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to
choose between replacing it by a similar product or reimbursing you for the purchase cost.
This limited warranty does not apply to ink or toner cartridges that have been refilled or to defects resulting from
misuse, abuse, accident, negligence, mishandling, improper storage or exposure to inappropriate environments.
Dell’s liability for the malfunction or defect of hardware after the period of the legal warranty (and specifically the
period of the legal warranty of defective products stated in the consumer protections rules), is limited to either the
substitution of the product or the reimbursement as stated above. This warranty coverage terminates if you sell or
otherwise transfer this product to a third party.
Dell does not accept any additional liability for patrimonial, emotional or any other kind of damage caused to the
consumer and/or to a third party, which exceeds the established liability either in this limited warranty or in legal
rules that may apply.
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Appendix
Dell Software License Agreement
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This
agreement covers all software that is distributed with the Dell product, for which there is no
separate license agreement between you and the manufacturer or owner of the software
(collectively the "Software"). By opening or breaking the seal on the Software packet(s),
installing or downloading the Software, or using the Software that has been preloaded or is
embedded in your computer, you agree to be bound by the terms of this agreement. If you
do not agree to these terms, promptly return all Software items (disks, written materials,
and packaging) and delete any preloaded or embedded Software.
You may use one copy of the Software on only one computer at a time. If you have multiple
licenses for the Software, you may use as many copies at any time as you have licenses. "Use"
means loading the Software in temporary memory or permanent storage on the computer.
Installation on a network server solely for distribution to other computers is not "use" if (but
only if) you have a separate license for each computer to which the Software is distributed.
You must ensure that the number of persons using the Software installed on a network
server does not exceed the number of licenses that you have. If the number of users of
Software installed on a network server will exceed the number of licenses, you must
purchase additional licenses until the number of licenses equals the number of users before
allowing additional users to use the Software. If you are a commercial customer of Dell or a
Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an
audit of your use of the Software during normal business hours, you agree to cooperate with
Dell in such audit, and you agree to provide Dell with all records reasonably related to your
use of the Software. The audit will be limited to verification of your compliance with the
terms of this agreement.
The Software is protected by United States copyright laws and international treaties. You
may make one copy of the Software solely for backup or archival purposes or transfer it to a
single hard disk provided you keep the original solely for backup or archival purposes. You
may not rent or lease the Software or copy the written materials accompanying the
Software, but you may transfer the Software and all accompanying materials on a
permanent basis if you retain no copies and the recipient agrees to the terms hereof. Any
transfer must include the most recent update and all prior versions. You may not reverse
engineer, decompile or disassemble the Software. If the package accompanying your
computer contains compact discs, 3.5" and/or 5.25" disks, you may use only the disks
appropriate for your computer. You may not use the disks on another computer or network,
or loan, rent, lease, or transfer them to another user except as permitted by this agreement.
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Limited Warranty
Dell warrants that the Software disks will be free from defects in materials and
workmanship under normal use for ninety (90) days from the date you receive them. This
warranty is limited to you and is not transferable. Any implied warranties are limited to
ninety (90) days from the date you receive the Software. Some jurisdictions do not allow
limits on the duration of an implied warranty, so this limitation may not apply to you. The
entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the
price paid for the Software or (b) replacement of any disk not meeting this warranty that is
sent with a return authorization number to Dell, at your cost and risk. This limited warranty
is void if any disk damage has resulted from accident, abuse, misapplication, or service or
modification by someone other than Dell. Any replacement disk is warranted for the
remaining original warranty period or thirty (30) days, whichever is longer.
Dell does NOT warrant that the functions of the Software will meet your requirements or
that operation of the Software will be uninterrupted or error free. You assume responsibility
for selecting the Software to achieve your intended results and for the use and results
obtained from the Software.
DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING
WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may
have others, which vary from jurisdiction to jurisdiction.
IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR
INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of
liability for consequential or incidental damages, the above limitation may not apply to you.
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Appendix
U.S. Government Restricted Rights
The software and documentation are "commercial items" as that term is defined at 48
C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer
software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48
C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users
acquire the software and documentation with only those rights set forth herein.
Contractor/manufacturer is Dell Products, L.P., One Dell Way, Round Rock, Texas 78682.
General
This license is effective until terminated. It will terminate upon the conditions set forth
above or if you fail to comply with any of its terms. Upon termination, you agree that the
Software and accompanying materials, and all copies thereof, will be destroyed. This
agreement is governed by the laws of the State of Texas. Each provision of this agreement is
severable. If a provision is found to be unenforceable, this finding does not affect the
enforceability of the remaining provisions, terms, or conditions of this agreement. This
agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the
maximum extent permitted by law, any right to a jury trial with respect to the Software or
this agreement. Because this waiver may not be effective in some jurisdictions, this waiver
may not apply to you. You acknowledge that you have read this agreement, that you
understand it, that you agree to be bound by its terms, and that this is the complete and
exclusive statement of the agreement between you and Dell regarding the Software.
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Index
A
Advanced tab, 9
aligning ink cartridges, 31
All-In-One Center, see Dell
All-In-One Center
All-In-One Main page
Copy section, 5
Creative Tasks section, 5
Preview section, 5
Scan section, 4
B
banner paper, 13
banners, printing, 7
black and white, printing in, 7
both sides, printing on, see
duplexing
C
cards
loading, 13
cartridges
aligning, 31
cleaning, 32
removing, 30
replacing, 30
viewing ink levels of, 8
cleaning, ink cartridge
nozzles, 32
envelopes, printing, 7
Contact Information tab, 9
F
copies, 7
faxing, 20
copy settings, 5
copying, 17
G
custom size paper
loading, 13
glossy paper
loading, 13
D
Dell All-In-One Center, 4
accessing, 4
Dell Printer Solution
Center, 8
accessing, 8
Advanced tab, 9
Contact Information tab, 9
How To tab, 9
Maintenance tab, 9
Troubleshooting tab, 9
duplexing, 7
E
envelopes
loading, 13
greeting cards
loading, 13
H
hardware setup, 2
How To tab, 9
I
I Want To
change quality settings, 7
change speed settings, 7
print a banner, 7
print a photo, 7
print a poster, 7
print an envelope, 7
print on both sides of the
paper, 7
Index
69
70
see more printing ideas, 7
multiple copies, 7
Preview section
Print/Copy preview, 5
Scan preview, 5
O
Print Layout tab, 7
operator panel, 2
Print Properties
I Want To menu, 7
Options menu, 8
Paper Setup tab, 7
Print Layout tab, 7
Quality/Copies tab, 7
Save Settings menu, 8
tabs, 7
I Want To menu, 7
index cards
loading, 13
ink cartridges
aligning, 31
cleaning, 32
removing, 30
replacing, 30
viewing ink levels of, 8
ink levels, viewing, 8
iron-on transfers
loading, 13
printing, 7
L
loading
cards, 13
custom size paper, 13
envelopes, 13
greeting cards, 13
index cards, 13
iron-on transfers, 13
photo cards, 13
photo paper, 13
postcards, 13
transparencies, 13
ordering supplies, ii
orientation, selecting, 7
P
paper
acceptable types of, 16
banner, 13
card stock, 13
cards, 13
custom size, 13
envelopes, 13
iron-on transfers, 13
labels, 13
loading, 16
photo, 13
plain, 13
transparencies, 13
parts of your printer, i
photo cards
loading, 13
photo paper
loading, 13
M
photos
printing, 7
scanning, 18
Maintenance tab, 9
70
Index
Printing Status window
changing appearance of, 9
Q
Quality/Copies tab, 7
Paper Setup tab, 7
loading paper, 16
Maintain/Troubleshoot
page, 6
printing, 16
banners, 7
envelopes, 7
photos, 7
posters, 7
postcards
loading, 13
posters, printing, 7
R
removing ink cartridges, 30
replacing ink cartridges, 30
S
safety information, iv
Save Settings menu, 8
saved images, viewing, 5
scan settings, 4
W
scanning, 18
placing document, 15
warranty, 52
settings, saving for future
use, 8
setup, 2
software setup, 2
specialty papers
banner, 13
cards, 13
custom size paper, 13
envelopes, 13
greeting cards, 13
index cards, 13
iron-on transfers, 13
photo cards, 13
photo paper, 13
postcards, 13
transparencies, 13
supplies, ordering, ii
T
toner, ordering, ii
transparencies
loading, 13
troubleshooting
setup problems, 34
Troubleshooting tab, 9
V
View Saved Images page, 5
Open with... section, 5
Print a Copy... section, 5
Index
71
72
72
Index
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m