Dell Dimension G7279 Owner's Manual

Dell™ Dimension™ 4600 Series

Service Tag

CD or DVD headphone connector

CD or DVD volume control dial floppy drive light* power light power button

CD or DVD drive activity light

CD or DVD eject button floppy drive eject button* hard-drive activity light

PCI card slots (3)

USB 2.0 connectors (2) headphone connector

*On computers with an optional floppy drive.

power connector voltage selection switch serial connector integrated video connector** keyboard connector center/LFE connector* line-out connector* microphone connector*

USB 2.0 connectors (6) parallel connector diagnostic lights (4) mouse connector surround connector* line-in connector* cover latch network adapter connector video connector*** optional sound card connector

(see the setup diagram)

*On computers with integrated sound.

**On computers with integrated video.

***On computers with a video card.

Model DMC, MTC2 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Notes, Notices, and Cautions

NOTE:

A NOTE indicates important information that helps you make better use of your computer.

NOTICE:

A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION:

A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 21.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

®

Windows

® operating systems are not applicable.

____________________

Information in this document is subject to change without notice.

© 2003–2004 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, DellNet, Inspiron, Dell Precision, Dimension, OptiPlex, PowerVault, PowerApp, PowerEdge,

PowerConnect, Axim, and Latitude are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation;

Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DMC, MTC2

July 2004 P/N G7279 Rev. A00

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Finding Information for Your Computer . . . . . . . . . . . . . . . . . . . 9

1 Setting Up and Using Your Computer

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting a Parallel Printer . . . . . . . . . . . . . . . . . . . . . 11

Connecting a USB Printer . . . . . . . . . . . . . . . . . . . . . . . 12

Setting Up a Home and Office Network . . . . . . . . . . . . . . . . . . . 13

Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . 13

Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . 14

Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting Up Your Internet Connection . . . . . . . . . . . . . . . . . . 15

Copying CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

How to Copy a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . 16

Using Blank CD-Rs and CD-RWs . . . . . . . . . . . . . . . . . . . . 16

Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Booting to a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 18

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Finding Help Information . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Floppy drive problems . . . . . . . . . . . . . . . . . . . . . . . . . 21

CD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Contents 3

Problems writing to a CD-RW drive . . . . . . . . . . . . . . . . . . . 23

DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . 24

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . 24

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

The computer stops responding . . . . . . . . . . . . . . . . . . . . 26

A program stops responding . . . . . . . . . . . . . . . . . . . . . . 27

A program crashes repeatedly . . . . . . . . . . . . . . . . . . . . . 27

A program is designed for an earlier Microsoft

®

Windows

® operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . 27

Other software problems . . . . . . . . . . . . . . . . . . . . . . . 27

Other technical problems . . . . . . . . . . . . . . . . . . . . . . . 28

General hardware problems . . . . . . . . . . . . . . . . . . . . . . 28

IEEE 1394 Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . 29

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . 35

No sound from speakers . . . . . . . . . . . . . . . . . . . . . . . . 35

No sound from headphones . . . . . . . . . . . . . . . . . . . . . . 36

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . 36

If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . 36

If the screen is difficult to read . . . . . . . . . . . . . . . . . . . . . 37

4 Contents

3 Advanced Troubleshooting

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Starting the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 43

Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . 44

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

What Is a Driver?

. . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . 46

Using Microsoft Windows XP System Restore . . . . . . . . . . . . . 47

Using Dell PC Restore by Symantec . . . . . . . . . . . . . . . . . . 48

Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . 49

4 Adding Parts

Front and Back View of the Computer . . . . . . . . . . . . . . . . . . . . 51

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Removing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . 55

Looking Inside Your Computer . . . . . . . . . . . . . . . . . . . . . . . 57

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adding or Replacing the AGP Card . . . . . . . . . . . . . . . . . . . . . 61

Removing an AGP Card . . . . . . . . . . . . . . . . . . . . . . . . 62

Installing an AGP Card . . . . . . . . . . . . . . . . . . . . . . . . 62

Adding or Replacing a Second Hard Drive . . . . . . . . . . . . . . . . . 63

Adding a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Adding a Second CD or DVD Drive . . . . . . . . . . . . . . . . . . . . . 70

Contents 5

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

DDR Memory Overview . . . . . . . . . . . . . . . . . . . . . . . . 75

Memory Installation Guidelines . . . . . . . . . . . . . . . . . . . . 75

Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . 78

5 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . . . . . 85

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . . 88

Definition of "Dell-Installed" Software and Peripherals . . . . . . . . . 88

Definition of "Third-Party" Software and Peripherals . . . . . . . . . . 88

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

FCC Identification Information . . . . . . . . . . . . . . . . . . . . . 90

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

6 Contents

Safety Instructions

See your Product Information Guide for safety instructions.

Safety Instructions

7

8

Safety Instructions

Finding Information for Your Computer

What are you looking for?

• How to set up my computer

Find It Here

S e t u p D i a g r a m

• Tips on using the Microsoft

®

Windows

®

operating system

• How to clean my computer

• How to use my mouse and keyboard

• Express Service Code and Service Tag

• Microsoft Windows License Label

Te l l M e H o w H e l p F i l e

1 Click the Start button and click Help and Support.

2

3

Click User and system guides and click User’s guides.

Click Tell Me How.

E x p r e s s S e r v i c e C o d e a n d P r o d u c t K e y L a b e l

These labels are located on your computer.


9

What are you looking for?

Find It Here

• Latest drivers for my computer

• Answers to technical service and support questions

• Online discussions with other users and technical support

• Documentation for my computer

D e l l S u p p o r t W e b s i t e — support.dell.com

The Dell Support website provides several online tools, including:

• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses

• Community Forum — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, order status, warranty, and repair information

• Downloads — Drivers, patches, and software updates

• Reference — Computer documentation, product specifications, and white papers

• How to use Windows XP

• Documentation for my computer

• Documentation for devices

(such as a modem)

W i n d o w s X P H e l p a n d S u p p o r t C e n t e r

1

2

Click the Start button and click Help and Support.

Type a word or phrase that describes your problem and click the arrow icon.

3 Click the topic that describes your problem.

4 Follow the instructions on the screen.

10


Setting Up and Using Your Computer

Setting Up a Printer

NOTICE:

Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

• Load paper and install the toner or ink cartridge.

• Contact the printer manufacturer for technical assistance.

Printer Cable

Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Connecting a Parallel Printer

1

2

3

Complete the operating system setup, if you have not already done so.

Shut down the computer through the Start menu (see page 18).

NOTICE:

For best results, use a 3-m (10-ft) or shorter parallel cable.

Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.


11

screws (2) parallel printer cable parallel connector on computer connector on printer clips (2) notches (2)

4

5

Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel.

Install the printer driver if necessary. See the documentation that came with your printer.

Connecting a USB Printer

1

NOTE:

You can connect USB devices while the computer is turned on.

Complete the operating system setup if you have not already done so.

2

3

Install the printer driver if necessary. See the documentation that came with your printer.

Attach the USB printer cable to the USB connectors on the computer and the printer. The

USB connectors fit only one way.

12


USB printer cable

USB connector on computer

USB connector on printer

Setting Up a Home and Office Network

Connecting to a Network Adapter

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.

To connect a network cable:

1 Connect the network cable to the network adapter connector on the back of your computer.

2

NOTE:

Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

Connect the other end of the network cable to a network connection device, such as a network wall jack.

NOTE:

Do not use a network cable with a telephone wall jack.


13

network adapter connector on computer network wall jack network cable

Network Setup Wizard

The Microsoft

®

Windows

®

XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

1 Click the Start button, point to All Programs → Accessories → Communications, and then click Network Setup Wizard.

2

3

4

On the welcome screen, click Next.

Click Checklist for creating a network.

NOTE:

Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP.

Complete the checklist and required preparations, and return to the Network Setup Wizard.

5 Follow the instructions on the screen.

Connecting to the Internet

NOTE:

ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a phone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing phone line.

With a DSL connection, you can access the Internet and use your phone on the same line simultaneously.

14


• Cable modem connections that provide high-speed Internet access through your local cable

TV line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

1

2

Save and close any open files, and exit any open programs.

Double-click the MSN Explorer or AOL icon on the Windows

®

desktop.

3 Follow the instructions on the screen to complete the setup.

If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an

Internet connection with a different ISP:

1

2

Save and close any open files, and exit any open programs.

Click the Start button and click Internet Explorer.

The New Connection Wizard appears.

3

4

5

Click Connect to the Internet.

In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).

• If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

• If you have a CD, click Use the CD I got from an ISP.

Click Next.

6

If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup.

NOTE:

If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under How do you want to connect to the Internet?, and then click Next.

7 Use the setup information provided by your ISP to complete the setup.

If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.


15

Copying CDs and DVDs

NOTE:

Ensure that you follow all copyright laws when you create CDs.

This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or

DVD/CD-RW combo drive.

The following instructions show how to make an exact copy of a CD or DVD. You can also use

Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of the window, and click RecordNow Help or RecordNow Tutorial.

How to Copy a CD or DVD

1

2

NOTE:

If you have a DVD/CD-RW combo drive and you experience recording problems, check for available software patches at the Sonic support website at support.sonic.com.

NOTE:

Most commercial DVDs have copyright protection and cannot be copied using Sonic

RecordNow.

Click the Start button, point to All Programs → Sonic → RecordNow!

→ RecordNow!.

Click either the audio tab or the data tab, depending on the kind of CD you are planning to copy.

3

4

Click Exact Copy.

To copy the CD or DVD:

• If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK.

• If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click Copy. The computer copies the data on the CD or DVD to the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.

Using Blank CD-Rs and CD-RWs

Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.

16


Helpful Tips

• Use Microsoft

®

Windows

®

Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project.

• You must use CD-Rs to burn music CDs that you want to play in regular stereos.

CD-RWs do not play in most home or car stereos.

• You cannot create audio DVDs with Sonic RecordNow.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a

650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic support website at support.sonic.com for additional information.

Hyper-Threading

Hyper-Threading is an Intel

®

technology that can enhance overall computer performance by allowing one physical microprocessor to function as two logical microprocessors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft

®

Windows

®

XP operating system because Windows XP is optimized to take advantage of Hyper-

Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-

Threading with your software.

To determine if your computer is using Hyper-Threading technology:

1 Click the Start button, right-click My Computer, and then click Properties.

2

3

Click Hardware and click Device Manager.

In the Device Manager window, click the plus (+) sign next to the processor type. If Hyper-

Threading is enabled, the processor is listed twice.

You can enable or disable Hyper-Threading through system setup. For more information on Hyper-

Threading, search the Knowledge Base on the Dell Support website at support.dell.com.


17

Booting to a USB Device

4

NOTE:

To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the device documentation.

To restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive:

1 Connect the USB device to a USB connector..

2

3

Shut down (see page 18) and restart the computer.

Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the Microsoft

®

Windows

®

logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

NOTE:

This procedure changes the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup.

When the boot device list appears, highlight USB Flash Device and press <Enter>.

The computer restarts to the connected USB device.

Turning Off Your Computer

NOTICE:

To avoid losing data, turn off your computer by performing a Microsoft

®

Windows

® operating system shutdown, as described next, rather than by pressing the power button.

1

2

Save and close any open files, exit any open programs, click the Start button, and then click

Turn Off Computer.

In the Turn off computer window, click Turn off.

The computer turns off after the shutdown process finishes.

18


Solving Problems

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 32.

Press a key or move the mouse. See the Tell Me How help file for information on standby mode. For more information, see page 32.

Get technical assistance from

Dell. See page 88.

See page 25.

Solving Problems

19

20

Solving Problems

See page 26.

See page 36.

See page 35.

See page 33.

See page 24.

See page 30.

See page 30.

See page 21.

See page 31.

See page 34.

See page 25.

See page 26.

See page 24.

See page 24.

Finding Help Information

T O ACCESS THE T ELL M E H OW HELP FILE —

1

2

3


Click User and system guides and click User’s guides.

Click Tell Me How.

T O ACCESS W INDOWS HELP —

1

2

3

4


Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem.

Follow the instructions shown on the screen.

T O LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER — See page 9.

Battery Problems

CAUTION:

There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

R EPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 86). If the battery still does not work properly, contact Dell (see page 90).

Drive Problems

Floppy drive problems

E NSURE THAT W INDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Solving Problems

21

T EST THE DRIVE —

• Insert another disk to eliminate the possibility that the original floppy disk is defective.

• Insert a bootable floppy disk and reboot the computer.

E NSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED — Ensure that the disk has available space and that it is not write-protected (locked). See the following figure.

back of floppy disk write-protected not writeprotected

NOTICE:

Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable .

C LEAN THE DRIVE — Use a commercially available cleaning kit.

CD drive problems

NOTE:

High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD.

A DJUST THE W INDOWS VOLUME CONTROL — Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

22

Solving Problems

T EST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate the possibility that the original

CD is defective.

C HECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 35.

E NSURE THAT W INDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the

CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

C LEAN THE DISC — See the Tell Me How help file for instructions on cleaning your CDs. To access help files, see page 21.

Problems writing to a CD-RW drive

C LOSE OTHER PROGRAMS — The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.

T URN OFF S TANDBY MODE IN W INDOWS BEFORE WRITING TO A CD-RW DISC — For information on power conservation modes, see the Tell Me How help file or search for the keyword standby in Windows

Help. To access help files, see page 21 .

DVD drive problems

NOTE:

Because of different regions worldwide and different disc formats, not all DVD titles work in all

DVD drives.

T EST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the original

DVD is defective.

E NSURE THAT W INDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the

DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

C LEAN THE DISC — See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see page 21.

C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 49.

Solving Problems

23

Hard drive problems

R UN C HECK D ISK —

3

4

5

1

2

Click the Start button and click My Computer.

Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.

Click the Tools tab.

Under Error-checking, click Check Now.

Click Start.

E-Mail, Modem, and Internet Problems

NOTE:

Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

C HECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.

C HECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.

U SE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

R UN THE M ODEM H ELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click

Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.

(Modem Helper is not available on all computers.)

24

Solving Problems

V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS® —

3

4

1

2

5

6

Click the Start button and click Control Panel.

Click Printers and Other Hardware.

Click Phone and Modem Options.

Click the Modems tab.

Click the COM port for your modem.

Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

5

6

7

3

4

1

2

T URN OFF CALL WAITING ( CATCH PHONE ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.


Click Printers and Other Hardware, and then click Phone and Modem Options.

Click your connection type to highlight it.

Click the Dialing Rules tab and click Edit.

Click the To Disable Call Waiting box to place a checkmark in it.

Select the disable code from the drop-down menu (for example, *70).

Click Apply and click OK.

E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.

E NSURE THAT YOU HAVE SUBSCRIBED TO AN I NTERNET SERVICE PROVIDER — Contact an Internet service provider to subscribe.

C ONTACT YOUR I NTERNET SERVICE PROVIDER — Contact your Internet service provider for assistance.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS : \ / : * ? “ < > | — Do not use these characters in filenames.

Solving Problems

25

2

3

4

5

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:

1 Click the Start button and click Control Panel.

Click Add or Remove Programs.

Select the program you want to remove.

Click the Change or Remove Program icon.

See the program documentation for installation instructions.

I NSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable floppy disk or CD.

Insert a bootable floppy disk or CD.

N ON SYSTEM DISK ERROR — A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.

N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first.

O PERATING SYSTEM NOT FOUND — Contact Dell (see page 90).

T HE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using a larger-capacity disk.

x:\ IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.

General Problems

The computer stops responding

T URN THE COMPUTER OFF — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to

10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.

26

Solving Problems

A program stops responding

E ND THE PROGRAM —

1

2

3

4

Press <Ctrl><Shift><Esc> simultaneously.

Click Applications.

Click the program that is no longer responding.

Click End Task.

A program crashes repeatedly

NOTE:

Software usually includes installation instructions in its documentation or on a floppy disk or CD.

C HECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft

®

Windows

®

operating system

R UN THE P ROGRAM C OMPATIBILITY W IZARD —

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to All Programs → Accessories, and then click Program Compatibility

Wizard.

2

3

In the welcome screen, click Next.

Follow the instructions on the screen.

A solid blue screen appears

T URN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other software problems

C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE

MANUFACTURER FOR TROUBLESHOOTING INFORMATION

Solving Problems

27

28

B ACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive or a zip drive installed, see the drive’s documentation for instructions.

E NSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA — See the program documentation to ensure that the values or characters you are entering are valid.

C HECK FOR VIRUSES — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.

R ESTART THE COMPUTER — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of by pressing the power button. Otherwise, you may lose data.

C HECK FOR COMPATIBILITY —

• Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

• If necessary, uninstall and then reinstall the program.

E NSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM — See the software documentation for information. If necessary, uninstall and then reinstall the program.

Other technical problems

G O TO THE D ELL S UPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail. See "Dell Technical Support Policy

(U.S. Only)" on page 88 for a description of the hardware and software support provided by Dell.

C ALL D ELL — If you cannot solve your problem using the Dell Support website or e-mail service, call

Dell for technical assistance (see page 90). See "Dell Technical Support Policy (U.S. Only)" on page 88 for a description of the hardware and software support provided by Dell.

General hardware problems

If your computer exhibits one or more of the following symptoms, a device conflict may exist:

• Your computer locks up, particularly while using a specific device.

• A recently added device does not work.

• A sound card emits noise or demonstrates other problems.

Solving Problems

• Unintelligible characters print from the printer.

• The mouse pointer does not move or "stutters" when it moves.

• Messages appear stating that the computer is not operating at maximum performance.

• Errors occur and programs crash for no apparent reason.

• Nothing displays on the monitor.

R EMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT — If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance.

C HECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL

TROUBLESHOOTING INFORMATION


IEEE 1394 Device Problems

NOTE:

Check Windows Explorer to see if your device is listed as a drive.

C HECK THE IEEE 1394 DEVICE — Ensure that the IEEE 1394 device is properly inserted into the connector.

E NSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY W INDOWS® —

1

2

3

Click the Start button.

Click Control Panel.


If your IEEE 1394 device is listed, Windows recognizes the device.

I F YOU HAVE PROBLEMS WITH A D ELL PROVIDED IEEE 1394 DEVICE — Contact Dell (see page 90).

I F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY D ELL — Contact the IEEE 1394 device manufacturer.

Solving Problems

29

Keyboard Problems

R ESTART THE COMPUTER —

• If the mouse is functioning, shut down the computer through the Start menu (see page 13). After the computer shuts down, press the power button to restart the computer.

• If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer.

C HECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.

• Shut down the computer (see page 13), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Remove keyboard extension cables and connect the keyboard directly to the computer.

T EST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty.


Mouse Problems

R ESTART THE COMPUTER —

1

2

Simultaneously press <Ctrl><Esc> to display the Start menu.

Type u , press the keyboard arrow keys to highlight Shut down or Turn Off, and then press

<Enter>.

3 After the computer turns off, press the power button to restart the computer.

I F YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER , RECONNECT THE MOUSE CABLE —

1

2

Simultaneously press <Ctrl><Esc> to display the Start menu.

Type u

, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press

<Enter>.

3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram for your computer.

4 Start the computer.

30

Solving Problems

3

4

1

2

I F YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER , REMOVE THE POWER CABLE , AND THEN

RECONNECT THE MOUSE CABLE — If the mouse is connected after the power is turned on, the mouse appears to be nonfunctional. To make the mouse function properly:

While your computer is on, remove the power cable from the back of the computer.

Connect the mouse to the computer.

Reconnect the power cable.

Turn on your computer.

Pressing the power button does not clear the computer’s settings and does not restore mouse functionality.

C HECK THE MOUSE CABLE —

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Ensure that the cable is firmly connected to the computer.

T EST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse was faulty.

C HECK THE MOUSE SETTINGS —

1

2

3

Click the Start button, click Control Panel, and then click Printers and Other Hardware.

Click Mouse.

Try adjusting the settings.

R EINSTALL THE MOUSE DRIVER — See page 45.


Network Problems

C HECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is connected as shown on page 14.

C HECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — No light indicates that no network communication exists. Replace the network cable.

Solving Problems

31

network integrity/ speed light activity light

R ESTART THE COMPUTER AND TR Y TO LOG ON TO THE NETWORK AGAIN

C HECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.


Power Problems

CAUTION:


A DJUST THE P OWER P ROPERTIES — Your computer may be in standby or hibernate mode. For information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in Windows

®

Help. To access help files, see page 21.

I F THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation.

I F THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

• Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.

• Ensure that the main power cable is securely connected to the system board.

• Ensure that the front panel cable is securely connected to the system board.

• If the problem persists, contact Dell (see page 90).

32

Solving Problems

I F THE POWER LIGHT IS STEADY AMBER — The computer is receiving electrical power, but an internal power problem might exist.

• Ensure that the microprocessor power cable is securely connected to the system board.

• Remove and then reinstall the memory modules.

• Remove and then reinstall any cards.


I F THE POWER LIGHT IS BLINKING AMBER — A device might be malfunctioning or incorrectly installed.

• Ensure that the main power cable is securely connected to the system board.


E LIMINATE INTERFERENCE — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are:

• Power extension cables

• Keyboard and mouse extension cables

• Too many devices on a power strip

• Multiple power strips connected to the same electrical outlet

Printer Problems

NOTE:

If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number.

C HECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

E NSURE THAT THE PRINTER IS TURNED ON — See the printer documentation for power button information.

V ERIFY THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see page 11).

T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Solving Problems

33

V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS® —

3

4

1

2

Click the Start button.

Click Control Panel.


Click View installed printers or fax printers.

If the printer is listed, right-click the printer icon.

5 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.

R EINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Scanner Problems

NOTE:

Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number.

C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

U NLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

R ESTART THE COMPUTER AND TR Y THE SCANNER AGAIN

C HECK THE CABLE CONNECTIONS —

• If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.

• Ensure that the scanner cable is firmly connected to the computer and to the scanner.

V ERIFY THAT THE SCANNER IS RECOGNIZED BY M ICROSOFT® W INDOWS® —

1

2

3



Click Scanners and Cameras.

If your scanner is listed, Windows recognizes the scanner.

R EINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

34

Solving Problems

Sound and Speaker Problems

No sound from speakers

NOTE:

The volume control in some MP3 players overrides the Windows

®

volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.

C HECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card.

E NSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

A DJUST THE W INDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

D ISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.


E NABLE DIGITAL MODE — Your speakers do not work if the CD drive is operating in analog mode. To enable digital mode:

4

5

6

1

2

3

Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.

Click Sounds and Audio Devices.

Click the Hardware tab.

Double-click the name of your CD drive.

Click the Properties tab.

Check the Enable digital CD audio for this CD-ROM device box.

E LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

R UN THE SPEAKER DIAGNOSTICS — Some speaker systems have self- diagnostics. See the speaker documentation for diagnostics instructions.

Solving Problems

35

R EINSTALL THE AUDIO ( SOUND ) DRIVER — See page 45.


No sound from headphones

C HECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector (see page 49).

D ISABLE DIGITAL MODE — Your CD or DVD drive headphones do not work if the CD or DVD drive is operating in digital mode. To disable digital mode:

4

5

6

1

2

3

Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.

Click Sounds and Audio Devices.

Click the Hardware tab.

Double-click the name of your CD drive.

Click the Properties tab.

Uncheck the Enable digital CD audio for this CD-ROM device box.

A DJUST THE W INDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems

If the screen is blank

NOTE:

See the monitor documentation for troubleshooting procedures.

C HECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

C HECK THE MONITOR CABLE CONNECTION — Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)Ensure that the video cable is connected as shown on the setup diagram for your computer.


36

Solving Problems

S WAP THE POWER CABLES — Swap the computer and monitor power cables to determine if the power cable is defective.

T EST THE VIDEO EXTENSION CABLE ( IF USED ) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective.

T EST ANOTHER MONITOR — If another monitor is available, connect it to the computer.

C HECK THE DIAGNOSTIC LIGHTS — See page 44.

If the screen is difficult to read

C HECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

M OVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

M OVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.

R OTATE THE MONITOR TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor picture quality.

A DJUST THE W INDOWS® DISPLAY SETTINGS —

1

2

3

4


Click Appearance and Themes.

Click Display and click the Settings tab.

Try different settings for Screen resolution and Color quality.

R ESTORE THE RECOMMENDED SETTINGS — Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 21.

Solving Problems

37

38

Solving Problems

Advanced Troubleshooting

Diagnostic Lights

To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 39). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.

CAUTION:


Light Pattern

A B C D

Problem Description

The computer is in a normal off condition or a possible pre-BIOS failure has occurred.

Suggested Resolution

Verify that the computer is plugged into a working electrical outlet and that you have pressed the power button.

= yellow

= green

= off


39

Light Pattern

A B C D

A B C D

Problem Description

Memory modules are detected, but a memory failure has occurred.

A possible expansion card failure has occurred.


• If you have one memory module installed, reinstall it (see page 75) and restart the computer.

• If you have two or more memory modules installed, remove the modules, reinstall one module see page 75), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

• If available, install properly working memory of the same type into your computer (see page 75).

• If the problem persists, contact

Dell (see page 90).

1 Determine if a conflict exists by removing a card (not the video card) (see page 62) and then restarting the computer.

2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer.

3 Repeat this process for each card.

If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving

Software and Hardware

Incompatibilities" on page 49).

4 If the problem persists, contact

Dell (see page 90).

= yellow

= green

= off

40


Light Pattern

A B C D

Problem Description

A possible video card failure has occurred.

A possible floppy or hard drive failure has occurred.


• If the computer has a video card, remove the card and reinstall it

(see page 62), and restart the computer.

• If the problem still exists, install a video card that you know works and restart the computer.

• If the problem persists or the computer has integrated video, contact Dell (see page 90).

Reseat all power and data cables and restart the computer.

A B C D

A B C D

A B C D

A possible USB failure has occurred.

Reinstall all USB devices, check cable connections, and then restart the computer.

No memory modules are detected.

• Reinstall all memory modules

(see page 75) and restart the computer.

• To eliminate the possibility of a faulty memory connector, remove all memory modules (see page 75), reinstall one memory module (if the computer supports a single module), and then restart the computer. If the computer starts normally, move the memory module to a different connector and restart the computer. Continue until you have identified a faulty connector or reinstalled all modules without error.

= yellow

= green

= off


41

Light Pattern

A B C D

A B C D

A B C D

Problem Description

Memory modules are detected, but a memory configuration or compatibility error exists.

A possible expansion card failure has occurred.

Other failure has occurred.


• Ensure that there are no special memory module/memory connector placement requirements (see page 75).

• Verify that the memory modules that you are installing are compatible with your computer

(see page 75).


Dell (see page 90).

1 Determine if a conflict exists by removing a card and then restarting the computer.

2 If the problem persists, reinstall the cards that you removed, remove a different card, and then restart the computer.

3 Repeat this process for each card.

If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving

Software and Hardware

Incompatibilities" on page 49).

4 If the problem persists, contact

Dell (see page 90).

• Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 70).


Dell (see page 90).

= yellow

= green

= off

42


Light Pattern Problem Description

The computer is in a normal operating condition after POST.


None.

A B C D

= yellow

= green

= off

Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 19) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact

Dell, the test results can provide important information for Dell's service and support personnel.

The Dell Diagnostics allows you to:

• Perform express, extended, or custom tests on one or all devices

• Select tests based on a symptom of the problem you are having

• Choose how many times a test is run

• Display test results

• Suspend testing if an error is detected

• Access online help information that describes the tests and devices

• Receive status messages that tell you whether tests completed successfully

• Receive error messages if problems are detected

Starting the Dell Diagnostics

1

NOTICE:

Only use the Dell Diagnostics to test your Dell™ computer. Using this program with other computers can result in error messages.

Shut down and restart the computer.

2

3

4

5

When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the Microsoft

®

Windows

®

logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 44).


43

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

NOTE:

The Service Tag for your computer is located at the top of each test screen.

Option

Express

Test

Extended

Test

Custom

Test

Symptom

Tree

Function

Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.

Tests a specific device. You can customize the tests you want to run.

Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

2

3

If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 90).

If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab Function

Results

Errors

Displays the results of the test and any error conditions encountered.

Displays error conditions encountered, error codes, and problem description.

Help Describes the test and may indicate requirements for running the test.

Configuration Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains your configuration information for all devices from system setup, memory, and various internal tests and displays it in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters Allows you to customize the test by changing the test settings.

4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

44


Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

Many drivers, such as the keyboard driver, come with your Microsoft

®

Windows

®

operating system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP

1

2

3

4

5

6


Under Pick a Category, click Performance and Maintenance.

Click System.

In the System Properties window, click the Hardware tab.

Click Device Manager.

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see page 45).

Reinstalling Drivers

NOTICE:

The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.

If you install drivers obtained from other sources, your computer might not work correctly.


45

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device

Driver Rollback to replace the driver with the previously installed version.

1

2


Under Pick a Category, click Performance and Maintenance.

3

4

5

6

Click System.

In the System Properties window, click the Hardware tab.

Click Device Manager.

Right-click the device for which the new driver was installed and click Properties.

7

8

Click the Drivers tab.

Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.

Manually Reinstalling Drivers

1

2

3

4

5

6

7

8

9

10

After copying the required driver files to your hard drive, click the Start button and right-click

My Computer..

Click Properties.

Click the Hardware tab and click Device Manager.

Double-click the type of device for which you are installing the driver.

Double-click the name of the device for which you are installing the driver.

Click the Driver tab and click Update Driver.

Click Install from a list or specific location (Advanced) and click Next.

Click Browse and browse to the location to which you previously extracted the driver files.

When the name of the appropriate driver appears, click Next.

Click Finish and restart your computer.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files.

• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

46


Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the

Windows Help and Support Center for information on using System Restore. To access help, see page 10.

NOTICE:

Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE:

The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view.

Creating a Restore Point

1

2

3


Click System Restore.

Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 47) to resolve the problem. If that is unsuccessful, then use System Restore.

1

NOTICE:

Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Start button, point to All Programs

→

Accessories

→

System Tools, and then click

System Restore.

2

3

Ensure that Restore my computer to an earlier time is selected and click Next.

Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type.

4

5

Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected.

If two or more restore points are available, click the restore point that you prefer.

Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.

6 After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.


47

Undoing the Last System Restore

1

2

NOTICE:

Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Start button, point to All Programs → Accessories → System Tools, and then click

System Restore.

Click Undo my last restoration and click Next.

Using Dell PC Restore by Symantec

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC

Restore restores your hard drive to the operating state it was in when you purchased the computer.

Any programs or files added since you received your computer — including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC

Restore.

NOTICE:

Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC

Restore.

To use PC Restore:

1 Turn on the computer.

During the boot process, a blue bar with www.dell.com appears at the top of the screen.

2

4

Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again.

3

NOTICE:

If you do not want to proceed with PC Restore, click Reboot in the following step.

On the next screen that appears, click Restore.

On the next screen, click Confirm.

The restore process takes approximately 6–10 minutes to complete.

5

6

When prompted, click Finish to reboot the computer.

NOTE:

Do not manually shut down the computer. Click Finish and let the computer completely reboot.

When prompted, click Yes.

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

48


7

8

Click Next.

The System Restore screen appears and the computer restarts.

After the computer restarts, click OK.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System

Restore is automatically disabled. To see if System Restore is enabled:

1

2


Click Performance and Maintenance.

3

4

5

Click System.

Click the System Restore tab.

Ensure that Turn off System Restore is unchecked.

Resolving Software and Hardware Incompatibilities

Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.

To check for conflicts on a computer running Windows XP:

1 Click the Start button and click Control Panel.

2

3

4

Click Performance and Maintenance and click System.

Click the Hardware tab and click Device Manager.

In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point (

!

) beside the conflicting device or a red

X

if the device has been disabled.

5 Double-click any conflict to display the Properties window.

If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.

6 Resolve conflicts by reconfiguring the devices or removing the devices from the Device

Manager.

To use the Windows XP Hardware Troubleshooter:

1 Click the Start button and click Help and Support.

2

3

4

Type hardware troubleshooter

in the Search field and click the arrow to start the search.

Click Hardware Troubleshooter in the Search Results list.

In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.


49

50


Adding Parts

Front and Back View of the Computer

Front View

12

11

10

9*

8

7

3*

4

1

2

6 5

*On computers with an optional floppy drive.

Adding Parts

51

1 CD or DVD drive activity light

The drive activity light is on when the computer reads data from the CD or DVD drive.

2 CD or DVD eject button Press to eject your CD from the CD or DVD drive.

3 floppy-drive eject button Press to eject a disk from the floppy drive.

(On computers with an optional floppy drive.)

4 hard-drive activity light The hard-drive light is on when the computer reads data from or writes data to the hard drive. The light might also be on when a device such as your CD player is operating.

5 headphone connector Use the headphone connector to attach headphones and most speakers for listening to all sounds in your computer, including your CD player and system sounds such as beeps.

6 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.

It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

7 power button Press to turn on the computer.

NOTICE:

To avoid losing data, do not use the power button to turn off the computer. Instead, perform an operating system shutdown.

8 power light

9 floppy-drive activity light

The power light illuminates and blinks or remains solid to indicate different states.

For more information, see page 32.

The floppy-drive light is on when the computer reads data from or writes data to the floppy drive. Wait until this light turns off before you remove the floppy disk from the drive.

(On computers with an optional floppy drive.)

Move the dial to adjust the volume of your CD or DVD disc.

10 CD or DVD volume control dial

11 CD or DVD headphone connector

12 Service Tag

Use the headphone connector to attach headphones to the CD or DVD drive.

Your headphones will not work if the drive is operating in digital mode. To disable digital mode, see "No sound from headphones" on page 36.

The tag is used to identify your computer when you access the Dell Support website or call technical support.

52

Adding Parts

Back View

1 parallel connector

2 diagnostic lights (4)

3 mouse connector

4

5

6 surround connector line-in connector cover latch

19

18

17

16**

15

14

13*

12*

11

10

1

2

3

4*

5*

6

7

8***

9

*On computers with integrated sound.

**On computers with integrated video.

***On computers with a video card.

Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector.

Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic lights" on page 39.

Plug a standard mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector.

Use the black surround connector (available on computers with integrated sound) to attach multichannel-capable speakers.

(On computers with a sound card, use the connector on the card.)

Use the blue line-in connector (available on computers with integrated sound) to attach a record/playback device such as a cassette player, CD player, or VCR.


Releases the cover from the computer.

Adding Parts

53

7 network adapter connector

To attach your computer to a network or modem, connect one end of a network cable to either a network jack or your network device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached.

On computers with a network connector card, use the connector on the card.

It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.

network jack modem jack

8 video connector

9 optional sound card connector

10 card slots (3)

Plug the cable from your monitor into the blue connector.

(On computers with a video card.)

If you purchased the optional sound card, plug your sound equipment (speakers, microphone, and so on) into the appropriate sound card connectors.

Access connectors for any installed PCI cards.

11 USB 2.0 connectors (6) Use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.

12 microphone connector Use the pink microphone connector (available on computers with integrated sound) to attach a personal computer microphone for voice or musical input into a sound or telephony program.

(On computers with a sound card, the microphone connector is on the card.)

13 line-out connector

14 center/LFE connector

15 keyboard connector

Use the green line-out connector (available on computers with integrated sound) to attach headphones and most speakers with integrated amplifiers.


Use the yellow center/Low-Frequency Effects (LFE) connector (available on computers with integrated sound) to attach your subwoofer.


If you have a standard keyboard, plug it into the purple keyboard connector. If you have a USB keyboard, plug it into a USB connector.

54

Adding Parts

16 integrated video connector

17 serial connector

18 voltage selection switch

(may not be available on all computers)

19 power connector

If this connector has a protective cap over it, then your computer has the optional video card installed. If this connector does not have a protective cap over it, plug the cable from your monitor into the blue connector.

(On computers with integrated video.)

Connect a serial device, such as a handheld device, to the serial port.

For more information, see the safety instructions located in the Project Information

Guide.

Insert the power cable.

Removing the Computer Cover

1

CAUTION:



2 Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE:

To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

3

4

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION:

To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

5

6

7

Lay your computer on its side with the computer cover facing up.

If your computer cover has a cover latch, slide and hold the cover latch.

Grip the indents on the computer cover, and slide the computer cover toward the back of the computer.

Adding Parts

55

8 Place the computer cover on a level surface.

back of computer computer cover cover latch

56

Adding Parts

Looking Inside Your Computer

CAUTION:


CAUTION:

To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover.

CD or DVD drive floppy drive hard drive power supply system board

Adding Parts

57

System Board

main power connector

(J3J1) memory module connectors (DDR2,

DDR4) memory module connectors

(DDR1, DDR3) fan connector

(J1F1) microprocessor connector (J2E1) microprocessor power connector

(J5B1) floppy drive connector

(J4J1) hard drive connector

(J6J2)

CD drive connector

(J6J1) control panel connector

(J7J2) password jumper

(CLR PSSWRD) serial ATA connectors (2)

(J8G2 and J8G1) front-panel I/O connector (J9G1)

AGP connector (J6C1) battery socket

(XBT9E1) front panel audio connector (J9C2)

CD audio connector (J9C1)

PCI card slots (3)

(PCI1, PCI2, PCI3)

TAD connector (J6B1) back of computer

58

Adding Parts

Adding Cards

1

CAUTION:




NOTICE:


3

4



CAUTION:


5

6

7

Remove the computer cover (see page 55).

Lay the computer on its side so that the system board is on the bottom of the inside of the computer.

Unscrew and remove the filler bracket for the card slot you want to use.

securing screw filler bracket

8

CAUTION:

Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

Align the cutout on the bottom of the card with the crossbar in the system board connector.

Gently rock the card into the connector until it is fully seated.

Adding Parts

59

card card cutout card connector on system board crossbar

Ensure that the card is fully seated and that its bracket is within the card slot. not fully seated card fully seated card bracket within slot bracket caught outside of slot

9 Secure the filler bracket onto the end of the card with the screw you removed in step 7.

60

Adding Parts

10 Connect any cables that should be attached to the card.

See the documentation for the card for information about the card’s cable connections.

NOTICE:

Do not route card cables over or behind the cards. Cables routed over the cards can cause damage to the equipment.

11 Replace the computer cover (see page 78).

NOTICE:

To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

12

13

Connect your computer and devices to electrical outlets, and turn them on.

Install any drivers required for the card as described in the card documentation.

Adding or Replacing the AGP Card

CAUTION:


Your Dell™ computer provides a connector for an AGP card.

1

2


Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE:


3

4



CAUTION:


5

6



Adding Parts

61

Removing an AGP Card

1

2

Press the card lever toward the PCI connector.

Pull the card up and out of the card clip.

notch lever tab card clip

AGP connector

PCI connector back of computer

Installing an AGP Card

1 To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place.

AGP card card clip lever card clip slot connector

2

3

Release the card lever, ensuring that the tab fits into the notch on the front end of the card.

Secure the card with the securing screw.

62

Adding Parts

securing screw filler bracket

4

5

If your computer did not previously have an AGP card installed, move the monitor cable to the VGA connector on the new card.

Replace the computer cover (see page 78).

NOTICE:


6 Connect your computer and devices to electrical outlets, and turn them on.

Adding or Replacing a Second Hard Drive

CAUTION:


CAUTION:

To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a soft surface, such as a foam pad, that will sufficiently cushion it.

1

2


Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE:


3

4



CAUTION:


Adding Parts

63

5 Remove the computer cover.

NOTICE:

Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

6

7

8

Remove the existing hard drive.

Remove the additional hard drive bracket from the computer: a b

Remove the bracket-securing screws for the additional drive.

Remove the bracket for the additional drive from the computer.

If you are replacing the additional hard drive, remove the drive from the bracket: a Remove the hard drive-securing screws.

b Remove the hard drive from the bracket.

empty drive bracket for second hard drive existing hard drive bracket-securing screw hard drive-securing screws (3) drive bracket bracket-securing screw

NOTICE:

Ground yourself by touching an unpainted metal surface on the back of the computer.

NOTICE:

When you unpack the drive, do not set it on a hard surface, which may damage the drive.

Instead, set the drive on a soft surface, such as a foam pad, that will sufficiently cushion it.

64

Adding Parts

9

10

11

Unpack the additional hard drive.

Check the jumper setting on the back of the second drive.

Ensure that the jumper setting on the new device is set for "cable select" (see the documentation that came with the drive for information).

Install the additional hard drive: a Insert hard-drive securing screws.

b c d

Place the two bracket tabs into the drive slots inside the computer’s front panel.

Swing the bracket forward so that it is flush with the computer’s front panel.

Replace the bracket-securing screws.

second hard drive drive slots (2) bracket tabs (2) front computer frame bracket-securing screw drive bracket bracket-securing screw

12

13

Reinstall the existing hard drive into the computer.

CAUTION:

Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

Connect the power and data cables to the back of the drives.

Adding Parts

65

14 Replace the computer cover.

NOTICE:



See the documentation that came with the drive for instructions on installing any software required for drive operation.

Adding a Floppy Drive

1

CAUTION:




NOTICE:


3

4



CAUTION:


5

6


Release and remove the front panel: a b c

Push the release lever to release the top tab.

Reach inside the computer and push the bottom tab towards you to release it (the middle tab releases automatically).

Rotate the front panel to separate it from the side hinges.

66

Adding Parts

side hinges (3) front panel top tab release lever middle tab bottom tab

7 Press in the two insert tabs, and then push out the front-panel insert.

Adding Parts

67

tabs (2) insert top bracket screw drive bracket floppy drive

8 Connect the floppy-drive power cable to the back of the drive.

CAUTION:


68

Adding Parts

9

10

Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 58).

Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay, and then slide the floppy drive bracket forward into position.

NOTE:

The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper drive bay. When the floppy drive bracket is properly mounted, it remains in place without support.

11

12

Secure the floppy drive bracket with the top bracket screw that came with your drive.

Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer.

side hinges (3) front panel

13

14

Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.

Replace the computer cover (see page 78).

NOTICE:


Adding Parts

69

15

16

17

18

19

20

21

22

23

24


After you turn on your computer, press <F2> when you are prompted to enter setup mode.

Highlight Drive Configuration and press <Enter>.

Use the left and right arrows to change Diskette Drive A from Not Installed to 3.5 inch,

1.44MB.

Press <Enter>.

Highlight Integrated Devices (LegacySelect Options) and press <Enter>.

Make sure that the Diskette Interface entry is set to Auto. If necessary, use the left and right arrows to set it to Auto.

Press <Enter>.

Press <Esc>.

Press <Enter> to save changes and exit.

The computer restarts.


Adding a Second CD or DVD Drive

1

CAUTION:



NOTE:

Drives sold by Dell come with their own operating software and documentation. After you install a drive, see the documentation that came with the drive for instructions on installing and using the drive software.


NOTICE:


3

4



CAUTION:


5 Remove the computer cover (see page 55).

70

Adding Parts

6 Release and remove the front panel: a Push the release lever to release the top tab. b c

Reach inside the computer and push the bottom tab towards you to release it (the middle tab releases automatically).

Rotate the front panel to separate it from the side hinges.

side hinges (3) front panel top tab release lever middle tab bottom tab

Adding Parts

71

7 Pull the two front-panel tabs towards you, and then push out the front-panel insert.

insert tabs (2)

8

9

Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information).

Remove two extra alignment screws, shown in the illustration on page 72, from the front of the computer and insert them into the drive.

alignment screws (2) drive

10

NOTE:

Some computers come with only two extra alignment screws; others come with four. You only need two alignment screws for this procedure.

Gently slide the drive into place.

72

Adding Parts

drive securing screw extra alignment screws (2 or 4) alignment screws (2)

11 Once the drive is in place, apply pressure to ensure that the drive is fully seated.

12

13

Use the securing screw that came with the drive to attach the drive to the computer.

NOTICE:


Connect the power cable to the system board.

14

15

16

Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive.

Check all cable connections, and then fold the cables out of the way to provide airflow for the fan and cooling vents.

Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer.

Adding Parts

73

side hinges (3) front panel


NOTICE:


18 Connect your computer and devices to electrical outlets, and then turn them on.


74

Adding Parts

Adding Memory

You can increase your computer memory by installing memory modules on the system board.

NOTE:

DDR 333 memory operates at 320 MHz when used with an 800-MHz front-side bus.

DDR Memory Overview

DDR memory modules should be installed in pairs of matched memory size. This means that if you purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory, you should install it in the appropriate connector. If the DDR memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance.

NOTE:

Always install DDR memory modules in the order indicated on the system board.

The recommended memory configurations are:

• Install a pair of matched memory modules in connectors DIMM1 and DIMM2. or

• Install a pair of matched memory modules in connectors DIMM1 and DIMM2 and another matched pair in connectors DIMM3 and DIMM4.

• Do not install ECC memory modules.

• If you install mixed pairs PC2700 (DDR 333-MHz) and PC3200 (DDR 400-MHz) memory, the modules function at the slowest speed installed.

• Be sure to install a single memory module in DIMM 1 or the connector closest to the processor before you install modules in the other connectors.

Memory Installation Guidelines

matched pair of memory modules in connectors DIMM1 and DIMM2 matched pair of memory modules in connectors DIMM3 and DIMM4

Adding Parts

75

NOTICE:

If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. You should install your original memory modules in pairs either in connectors DIMM1 and

DIMM2 or connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance.

NOTE:

Memory purchased from Dell is covered under your computer warranty.

Installing Memory

1

CAUTION:




NOTICE:


3

4



CAUTION:


5

6

7



NOTE:

For easier access to the memory modules, remove the AGP card (see page 62) first.

If necessary, remove a memory module: a b

Press out the securing clip at each end of the memory module connector.

Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

8 To insert a module, press out the securing clip at each end of the memory module connector.

76

Adding Parts

memory connector closest to microprocessor securing clips (2) connector

9 Align the notch on the bottom of the module with the crossbar in the connector.

notch memory module cutouts (2) crossbar

10

NOTICE:

To avoid breaking the memory module, do not press near the middle of the module.

Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

Adding Parts

77


NOTICE:


12

13

14

15

Connect your computer and devices to electrical outlets, and then turn them on.

Click the Start button, right-click My Computer, and then click Properties.

Click the General tab.

To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

Replacing the Computer Cover

1

2

Ensure that all cables are connected, and fold cables out of the way.

Ensure that no tools or extra parts are left inside the computer.

3

4

Place the cover on the computer.

Slide the cover towards the front of the computer until it fits completely into place.

NOTICE:



78

Adding Parts

Appendix

Specifications

Microprocessor

Microprocessor type

Level 1 (L1) cache

Level 2 (L2) cache

System Information

System chip set

DMA channels

Interrupt levels

System BIOS chip

System clock

Expansion Bus

Bus types

Bus speed

PCI connectors

PCI connector size

PCI connector data width

(maximum)

AGP

Intel

®

Pentium

®

4

8 KB first-level

512-KB or 1-MB pipelined-burst, eight-way set associative, write-back SRAM

Intel 865PE or 865G eight

24 APIC mode

4 Mb (512 KB)

533- or 800-MHz data rate

PCI

PCI: 33 MHz three

120 pins

32 bits

AGP 1X, 4X, 8X

Appendix

79

Memory

Architecture

Memory connectors

Memory capacities

Minimum memory

Maximum memory

Memory type

Drives

Externally accessible

Internally accessible

Ports and Connectors

Externally accessible:

Serial

Parallel

Video

Keyboard

Mouse

USB

Network

Audio

Headphone

Dual Channel DDR SDRAM

Four

128-, 256-, 512-MB or 1-GB

128-MB DDR SDRAM

NOTE:

Between 32 and 64 MB of system memory may be allocated to support graphics, depending on system memory size and other factors.

4 GB

PC2700 (333-MHz) or PC3200 (400-MHz) DDR SDRAM

(non-ECC) two 5.25-inch bays one 3.5-inch bay

Two bays for 1-inch–high IDE hard drives

9-pin connector; 16550C-compatible

25-hole connector (bidirectional)

15-hole connector

6-pin mini-DIN connector

6-pin mini-DIN connector two front-panel and six back-panel USB 2.0–compliant connectors

RJ-45 connector

Five back miniature connectors for line-in, line-out, microphone, surround and center/Low-Frequency Effects

(LFE) channel one front miniature connector for line-out

80

Appendix

Ports and Connectors (continued)

Internally accessible:

Primary IDE channel

Secondary IDE channel

Floppy drive

Serial ATA

Video

Type

Audio

Audio controller

Network

Network controller

40-pin connector on PCI local bus

40-pin connector on PCI local bus

34-pin connector two 7-pin connectors

Integrated Intel Extreme Graphics controller

ADI 1980

Integrated Intel

®

PRO 10/100 Ethernet

Controls and Lights

Power control

Front-panel power light

Hard-drive access light

Diagnostic code lights

Physical

Height x Width x Depth

Weight push button solid green for power-on state; blinking green for standby state green four bicolor (amber and green) located on back panel

Power

DC power supply:

Wattage

Heat dissipation

250 W

853 BTU (fully-loaded computer without monitor)

Voltage

(see the safety instruction located in the Product Information Guide for

100 to 120 V at 60 Hz; 200 to 240 V at 50 Hz important voltage setting information)

Backup battery 3-V CR2032 coin cell

36.8 x 18.4 x 42.6 cm

(14.5 x 7.25 x 16.75 inches)

10.4 kg (23 lb)

Appendix

81

Environmental

Temperature:

Operating

Storage

Relative humidity

Maximum vibration:

Operating

Storage

Maximum shock:

Nonoperating (half-sine pulse)

Nonoperating (faired-square wave)

Altitude:

Operating

10 ° to 35 ° C (50 ° to 95 ° F)

NOTE:

At 35°C (95°F), the maximum operating altitude is

914 m (3000 ft).

–40 ° to 65 ° C (–40 ° to 149 ° F)

20% to 80% (noncondensing)

0.25 G at 3 to 200 Hz

2.20 Grms at 10 to 500 Hz

105 G, 2 ms

32 G with a velocity change of 596.9 cm/sec (235 inches/sec)

Storage

–15.2 to 3048 m (–50 to 10,000 ft)

NOTE:

At 35°C (95°F), the maximum operating altitude is

914 m (3000 ft).

–15.2 to 10,670 m (–50 to 35,000 ft)

System Setup

Overview

Use system setup as follows:

• To change the system configuration information after you add, change, or remove any hardware in your computer

• To set or change a user-selectable option such as the user password

• To read the current amount of memory or set the type of hard drive installed

Before you use system setup, you must know the kind of floppy drive(s) and hard drive(s) installed in your computer. It is recommended that you write down the system setup screen information for future reference.

NOTICE:

Unless you are an expert computer user, do not change the settings for this program. Certain changes can make your computer work incorrectly.

82

Appendix

Viewing Settings

1

2

Turn on (or restart) your computer.

When the blue DELL™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft

®

Windows

®

desktop. Then shut down your computer (see page 18) and try again.

System Setup Screens

System setup screens display the current configuration information for your computer. Information on the screen is divided into five areas:

• Title — The box at the top of all screens that lists the computer name.

• Computer data — Two boxes below the title box that display your computer processor, L2 cache, Service Tag, and the version number of the BIOS.

• Options — A scrollable box listing options that define the configuration of your computer, including installed hardware, power conservation, and security features.

Fields to the right of the option titles contain settings or values. When <

Enter

> appears to the right of an option title, press <Enter> to access a pop-up menu of additional options.

• Help — A feature that gives you information on the option that is selected (highlighted) when you press <F1>.

• Key functions — A line of boxes across the bottom of all screens that lists keys and their functions within system setup.

Keys Action

<Tab> or down arrow Moves to the next field.

<Shift>, <Tab> or up arrow

Moves to the previous field. back arrow or forward arrow

<Page Down> or

<Page Up>

Cycles through the options in a field. In many fields, you can also type the appropriate value.

Scrolls through help information.

<Enter> spacebar, <=> or <-

>

<Alt> <x>

<Alt> <b>

Enters the selected field's pop-up options menu.

In the selected field's pop-up options menu, cycles through the options in a field.

Exits system setup without restarting the computer and returns the computer to the boot routine.

Exits system setup and restarts the computer, implementing any changes you have made.

Appendix

83

Keys

<Alt> <d>

<Alt> <f>

Action

Resets the selected option to the default setting.

Restores all system settings to the default configuration.

Boot Sequence

This feature allows you to change the boot sequence for devices.

Option Settings

• Normal — (Available only for the current boot process) The computer attempts to boot from the sequence of devices specified in system setup.

• Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, or if no floppy disk is in the drive, the computer generates an error message.

• Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer generates an error message.

• CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD has no operating system, the computer generates an error message.

• PXE — (Available only for the future boot process) As the computer boots, it prompts the user to press <Ctrl><Alt><b>. Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server. If a boot routine is not available from the network server, the system attempts to boot from the next device in the boot sequence list.

• USB Flash Device — Insert the memory device into a USB port and restart the computer.

When

F12 = Boot Menu

appears in the upper-right corner of the screen, press <F12>. The

BIOS detects the device and adds the USB flash option to the boot menu.

NOTE:

To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the device documentation.

Changing Boot Sequence for the Current Boot

You can use this feature, for example, to restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive.

1 Turn on (or restart) your computer.

2 When

F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>.

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft Windows desktop. Then shut down your computer (see page 18)and try again.

84

Appendix

3

The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it.

At the bottom of the menu, enter the number of the device that is to be used for the current boot only.

Changing Boot Sequence for Future Boots

1

2

4

5

Enter system setup (see page 82).

Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the pop-up menu.

3

NOTE:

Write down your current boot sequence in case you want to restore it.

Press the up- and down-arrow keys to move through the list of devices.

Press the spacebar to enable or disable a device (enabled devices have a checkmark).

Press plus (+) or minus (–) to move a selected device up or down the list.

Clearing Forgotten Passwords

CAUTION:


CAUTION:


1 Shut down the computer through the Start menu (see page 18).

NOTICE:


2

3

4

5

Turn off any attached devices and disconnect them from their electrical outlets.

Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.


Locate the 3-pin password jumper (see page 58) on the system board, and then attach the jumper to both pins.

When you receive your computer, the jumper is attached to only one pin.


NOTICE:


7

8

Connect your computer and devices to electrical outlets, and then turn them on.

If you are prompted to press <F1> to continue, press <F1>.

Appendix

85

86

9 After the Microsoft Windows desktop appears on your computer, shut down the computer through the Start menu (see page 18).

NOTICE:


10

11

12

13




Remove the password jumper.

Attach the jumper to only one pin so that you do not lose it.


NOTICE:


15

16


If you are prompted to press <F1> to continue, press <F1>.

Replacing the Battery

CAUTION:


CAUTION:


A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

CAUTION:

A new battery can explode if it is incorrectly installed. Replace the

3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

1

2

Record all the screens in system setup (see page 82) so that you can restore the correct settings when your perform step 11.


NOTICE:


3

4



Appendix

5

6


Locate the battery socket (see page 82).

NOTICE:

If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

battery battery socket

7

8

Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.

Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.


NOTICE:


10

11

12


Enter system setup (see page 82) and restore the settings you recorded in step 1.

Properly dispose of the old battery. See the Product Information Guide for battery disposal information.

Appendix

87

88

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals

1

. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals,

Readyware, and Custom Factory Integration

2

.

1

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

2

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software program that is installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC

Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by

Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all thirdparty software and peripherals is provided by the original manufacturer of the product.

FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications Commission (FCC) as

Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If all labels carry an FCC

Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.

Appendix

Once you have determined your system’s FCC classification, read the appropriate FCC notice.

Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.

This device must accept any interference received, including interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Appendix

89

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

• Model numbers: DMC, MTC2

Company name:

Dell Inc.

One Dell Way

Round Rock, Texas 78682 USA

512-338-4400

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

• support.dell.com (technical support)

• premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE:

Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City)

International Access Code

Country Code

City Code

Anguilla

Antigua and Barbuda

Department Name or Service Area,

Website and E-Mail Address

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 800-335-0031

1-800-805-5924

90

Appendix

Country (City)


Country Code

City Code



Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Website: www.dell.com.ar

E-mail: [email protected]

E-mail for desktop and portable computers: [email protected]

E-mail for servers and EMC: [email protected]

Customer Care

Aruba

Country Code: 61

City Code: 2

Tech Support

Tech Support Services

Sales

General Support

Australia (Sydney)


E-mail (Australia): [email protected]

E-mail (New Zealand): [email protected]

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

For servers and storage

Austria (Vienna)


Country Code: 43

City Code: 1

Bahamas

For desktop and portable computers

Customer Care

Corporate Sales

Transaction Sales

Fax

Website: support.euro.dell.com


Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724

0-810-444-3355 toll-free: 800-1578

1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-505-095 toll-free: 1-800-733-314 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00 toll-free: 1-866-278-6818

Appendix

91

Country (City)


Country Code

City Code

Barbados

Belgium (Brussels)


Country Code: 32

City Code: 2

Bermuda

Bolivia

Brazil


Country Code: 55

City Code: 51

British Virgin Islands

Brunei

Country Code: 673

Canada (North York, Ontario)


Cayman Islands



General Support


E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/

Technical Support

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

General Support

General Support

Website: www.dell.com/br

Customer Support, Technical Support


Customer Care Fax

Sales

General Support

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

General Support

92

Appendix

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-534-3066

02 481 92 88

02 481 92 95

02 713 15 .65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671 toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390 toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955 toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541

Country (City)


Country Code

City Code

Chile (Santiago)

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Colombia

Costa Rica



Sales, Customer Support, and Technical Support

Technical Support website: support.dell.com.cn

Technical Support E-mail: [email protected]


Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and

Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, printers, switches, routers, and so on)

Customer Advocacy

Customer Advocacy Fax


Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and

Education

Large Corporate Accounts East

Large Corporate Accounts East Government and

Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

General Support

General Support

Area Codes,

Local Numbers, and


818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2060

592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

Appendix

93

Country (City)


Country Code

City Code

Czech Republic (Prague)


Country Code: 420

City Code: 2

Denmark (Copenhagen)


Country Code: 45

Dominica

Dominican Republic

Ecuador

El Salvador





Technical Support


Customer Care

Customer Care Fax

Switchboard


E-mail Support (portable computers): [email protected]

E-mail Support (desktop computers): [email protected]

E-mail Support (servers):

[email protected]

Technical Support

Customer Care (Relational)


Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

General Support

General Support

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 2186 27 27

02 2186 27 28

02 2186 27 11

02 2186 27 14

02 2186 27 11

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001 toll-free: 1-866-278-6821

1-800-148-0530 toll-free: 999-119

01-899-753-0777

94

Appendix

Country (City)


Country Code

City Code

Finland (Helsinki)


Country Code: 358

City Code: 9

France (Paris) (Montpellier)


Country Code: 33

City Codes: (1) (4)





E-mail Support (servers):

[email protected]

Technical Support


Relational Customer Care


Fax

Switchboard


E-mail: support.euro.dell.com/fr/fr/emaildell/


Technical Support

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 00

01 55 94 71 01

Appendix

95

Country (City)


Country Code

City Code

Germany (Langen)


Country Code: 49

City Code: 6103

Greece


Country Code: 30

Grenada

Guatemala

Guyana





Technical Support


Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard


E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

General Support

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812 toll-free: 1-866-540-3355

1-800-999-0136 toll-free: 1-877-270-4609

96

Appendix

Country (City)


Country Code

City Code

Hong Kong


Country Code: 852

India

Ireland (Cherrywood)


Country Code: 353

City Code: 1



Website: support.ap.dell.com



Technical Support (OptiPlex™, Latitude™, and

Dell Precision™)

Technical Support (PowerApp™, PowerEdge™,

PowerConnect™, and PowerVault™)

Gold Queue EEC Hotline

Customer Advocacy

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Technical Support

Sales



Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

2969 3188

2969 3191

2969 3196

2969 3187

3416 0910

3416 0907

3416 0908

3416 0912

2969 3155

1600 33 8045

1600 33 8044

1850 543 543

0870 908 0800

01 204 4014

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

Appendix

97

Country (City)


Country Code

City Code

Italy (Milan)


Country Code: 39

City Code: 02

Jamaica




E-mail: support.euro.dell.com/it/it/emaildell/


Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

General Support (dial from within Jamaica only)

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

98

Appendix

Country (City)


Country Code

City Code

Japan (Kawasaki)


Country Code: 81

City Code: 44

Korea (Seoul)


Country Code: 82

City Code: 2



Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)


Technical Support outside of Japan (Dimension and

Inspiron)

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

Technical Support outside of Japan (Dell Precision,

OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales

Customer Service (Seoul, Korea)


Fax

Switchboard

Area Codes,

Local Numbers, and


81-44-556-4162 toll-free: 0120-198-226

81-44-520-1435 toll-free:0120-198-433

81-44-556-3894 toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-3800

604 633 4949

2194-6202

2194-6000

Appendix

99

Country (City)


Country Code

City Code

Latin America



Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg


Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)


Country Code: 60

City Code: 4



Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Technical Support


Transaction Sales

Technical Support (Dell Precision, OptiPlex, and

Latitude)

Technical Support (Dimension and Inspiron)

Technical Support (PowerEdge and PowerVault)

Customer Service

Transaction Sales

Corporate Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600 or 512 728-3772

3420808075 toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00 toll-free: 0800 582

604 633 4949 toll-free: 0800 581 toll-free: 1 800 88 0193 toll-free: 1 800 88 1306 toll-free: 1800 88 1386

04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213

100

Appendix

Country (City)


Country Code

City Code

Mexico


Country Code: 52



Customer Technical Support

Sales

Customer Service

Main

Montserrat

Netherlands Antilles

Netherlands (Amsterdam)


Country Code: 31

City Code: 20

New Zealand


Country Code: 64

Nicaragua

General Support

General Support


Technical Support




Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

E-mail (New Zealand): [email protected]

E-mail (Australia): [email protected]

Technical Support (for desktop and portable computers)

Technical Support (for servers and storage)


Government and Business

Sales

Fax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822

001-800-882-1519

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

0800 443 563

0800 505 098

0800 446 255

0800 444 617

0800 441 567

0800 441 566

001-800-220-1006

Appendix

101

Country (City)


Country Code

City Code

Norway (Lysaker)


Country Code: 47

Panama

Peru

Poland (Warsaw)


Country Code: 48

City Code: 22

Portugal


Country Code: 351




E-mail Support (portable computers): [email protected]

E-mail Support (desktop computers): [email protected]

E-mail Support (servers): [email protected]

Technical Support



Switchboard

Fax Switchboard

General Support

General Support



Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard


E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support

Customer Care

Sales

Puerto Rico

St. Kitts and Nevis

Fax

General Support

General Support

102

Appendix

Area Codes,

Local Numbers, and

Toll-Free Numbers

671 16882

671 17514

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

21 424 01 12

1-800-805-7545 toll-free: 1-877-441-4731

Country (City)


Country Code

City Code



St. Lucia


Country Code: 65

General Support

St. Vincent and the Grenadines General Support

Singapore (Singapore) Technical Support (Dimension and Inspiron)

Technical Support (Optiplex, Latitude, and

Precision)



South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Transaction Sales

Corporate Sales



Gold Queue

Technical Support

Customer Care

Sales

Southeast Asian and Pacific

Countries

Spain (Madrid)


Country Code: 34

City Code: 91

Fax

Switchboard

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)


E-mail: support.euro.dell.com/es/es/emaildell/


Technical Support

Customer Care

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Care

Switchboard

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-882-1521 toll-free: 1-877-270-4609 toll-free: 1800 394 7430 toll-free: 1800 394 7488 toll-free: 1800 394 7478

604 633 4949 toll-free: 800 6011 054 toll-free: 800 6011 053

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

Appendix

902 100 130

902 115 236

91 722 92 00

91 722 95 83

103

Country (City)


Country Code

City Code

Sweden (Upplands Vasby)


Country Code: 46

City Code: 8

Switzerland (Geneva)


Country Code: 41

City Code: 22

Taiwan


Country Code: 886

Thailand


Country Code: 66





E-mail Support for Latitude and Inspiron:

[email protected]

E-mail Support for OptiPlex: [email protected]

E-mail Support for Servers:

[email protected]

Technical Support



Employee Purchase Program (EPP) Support


Sales



E-mail for French-speaking HSB and Corporate

Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

Technical Support (portable and desktop computers)

Technical Support (servers and storage)

Corporate Sales

Technical Support (Optiplex, Latitude, and

Precision)



Sales

104

Appendix

Area Codes,

Local Numbers, and

Toll-Free Numbers

08 590 05 199

08 590 05 642

08 587 70 527

20 140 14 44

08 590 05 594

08 590 05 185

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01 toll-free: 00801 86 1011 toll-free: 00801 60 1256 toll-free: 00801 651 227 toll-free: 1800 0060 07 toll-free: 1800 0600 09

604 633 4949 toll-free: 0880 060 09

Country (City)


Country Code

City Code

Trinidad/Tobago

Turks and Caicos Islands

U.K. (Bracknell)


Country Code: 44

City Code: 1344

Uruguay



General Support

General Support


1-800-805-8035 toll-free: 1-866-540-3355

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp


Technical Support (Corporate/Preferred

Accounts/PAD [1000+ employees])

Technical Support (direct/PAD and general)

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees)

Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Home and Small Business Fax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

0870 908 0500

0870 908 0800

01344 373 186

0870 906 0010

01344 373 185

0870 906 0010

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

0870 907 4006 toll-free: 000-413-598-2521

Appendix

105

Country (City)


Country Code

City Code

U.S.A. (Austin, Texas)


Country Code: 1

U.S. Virgin Islands

Venezuela



Area Codes,

Local Numbers, and

Toll-Free Numbers

Automated Order-Status Service

AutoTech (portable and desktop computers)

Consumer (Home and Home Office)

Technical Support

Customer Service

DellNet™ Service and Support

Employee Purchase Program (EPP) Customers

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

Business

Customer Service and Technical Support


Printers and Projectors Technical Support

Public (government, education, and healthcare)

Customer Service and Technical Support


Dell Sales

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired

General Support

General Support toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet

(1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY

(1-877-335-5889)

1-877-673-3355

8001-3605

106

Appendix

Index

A audio. See sound

B battery problems, 21 replacing, 86

BIOS, 82 booting to a USB device, 18

C

CD drive adding, 70 problems, 22

CD-RW drive problems, 23

CDs copying, 16

Check Disk, 24 computer back view, 53 crashes, 26-27 front view, 51 restore to previous operating state, 46 stops responding, 26 computer cover removing, 55 replacing, 78 conflicts resolving software and hardware incompatibilities, 49 copying CDs and DVDs general information, 16 helpful tips, 17 how to, 16

D

Dell contacting, 90

Dell Diagnostics, 43

Dell support policy, 88

Dell Support website, 10, 28 diagnostic lights, 39 diagnostics, Dell, 43 display. See monitor documentation finding, 9 help file, 9 online, 10 setup diagram, 9 drivers, 45 about, 45 identifying, 45 drives problems, 21

DVD drive problems, 23

DVDs copying, 16

E e-mail problems, 24 error messages diagnostic lights, 39

Express Service Code, 9

F

Files and Settings Transfer

Wizard, 13 fixing problems

Dell Diagnostics, 43 floppy drive problems, 21

H hard drive problems, 24 hardware problems, 28

Hardware Troubleshooter, 49

Help and Support Center, 10

Index 107

108 Index help files accessing, 9, 21

Hyper-Threading, 17

I

IEEE 1394 problems, 29

Internet problems, 24

Internet connection about, 14 options, 14 setting up, 15

IRQ conflicts, 49

K keyboard problems, 30

L lights back of computer, 39 diagnostic, 39

M memory adding, 75 messages error, 25

Microsoft License Label, 9 modem problems, 24 monitor blank, 36 hard to read, 37 problems, 36

N network problems, 31

O operating system reinstalling Windows XP, 47

P password clearing system setup, 85

PC Restore, 48 power problems, 32 turning off your computer, 18 power light conditions, 32 printer cable, 11 connecting, 11 parallel, 11 problems, 33 setting up, 11

USB, 12 problems battery, 21 blue screen, 27

CD drive, 22

CD-RW drive, 23 computer crashes, 26-27 computer stops responding, 26 drives, 21

DVD drive, 23 e-mail, 24 error messages, 25 finding solutions, 19 floppy drive, 21 general, 26 hard drive, 24 hardware, 28

IEEE 1394, 29

Internet, 24 keyboard, 30 modem, 24 monitor hard to read, 37 monitor is blank, 36 network, 31 other, 28 power, 32 power light conditions, 32 printer, 33 program crashes, 27 program stops responding, 27 programs and Windows compatibility, 27 restore to previous operating state, 46 scanner, 34 screen hard to read, 37 screen is blank, 36 software, 27 sound and speakers, 35

108 Index

problems ( continued) troubleshooting chart, 19 video and monitor, 36 volume adjusting, 35

Program Compatibility

Wizard, 27

R reinstalling

Windows XP, 47

S safety instructions, 7 scanner problems, 34 screen. See monitor settings system setup, 82 setup diagram, 9 shutting down your computer, 18 software

Hyper-Threading, 17 problems, 27 sound problems, 35 volume, 35 speaker problems, 35 volume, 35 specifications, 79 support contacting Dell, 90

System Restore, 46 system setup, 82

T

Tell Me How help file accessing, 21 troubleshooting conflicts, 49

Dell Diagnostics, 43 diagnostic lights, 39


Help and Support Center, 10 restore to previous operating state, 46 troubleshooting. See problems turning off your computer, 18

W

Windows XP

Device Driver Rollback, 46


Help and Support Center, 10 help, accessing, 21

Hyper-Threading, 17


Wizard, 27 reinstalling, 47 scanner, 34

System Restore, 46 wizards


Wizard, 27

U

USB devices, booting to, 18

V video problems, 36 voltage selection switch, 55 volume adjusting, 35

Index 109

110 Index

110 Index

No results