Carrier 30GBR System information

optimail 30
Franking machine
Operator Manual
2
optimail 30 – Display and Keyboard
Display
Multifunction keys
(soft keys)
Arrow keys
– navigate
– scroll
– increase / decrease
values
Confirm input
Acknowledge messages
Shift key:
switch upper / lower
case letters
Press briefly
back to higher-level menu / window
Hold key pressed:
back to the home menu
Call up menu for:
– special functions
– administration and statistics
– system settings
– etc.
Teleset / loading postage
Show registers
Memory:
display / select
saved postage settings
Clear inputs
In the home menu:
holding C/CE pressed sets home
menu back to default
Numeric keys
– enter numbers
– enter letters, punctuation
and special characters
Contents
About this Operator Manual _____________________________________6
1 Safety tips ____________________________________________________7
2 A short description of the optimail 30 _____________________________8
3 The basics of operation ________________________________________11
3.1
Turning on / off _________________________________________11
3.2
Stand-by ______________________________________________12
3.3
Access control – MASTER / USER _________________________12
3.4
The user interface ______________________________________13
3.4.1
Key functions __________________________________________13
3.4.2
Display symbols ________________________________________15
3.4.3
Description of operating procedures and menu sequences
in the present Operator Manual ____________________________16
3.4.4
The home menu ________________________________________17
3.4.5
The menu _____________________________________________18
3.4.6
Lists _________________________________________________19
3.4.7
Adjustment menus ______________________________________20
3.4.8
Popup windows ________________________________________20
3.5
Text input _____________________________________________21
3.6
Test imprint ___________________________________________22
4 Setting the franking imprint _____________________________________23
4.1
Postage ______________________________________________23
4.2
Endorsement __________________________________________25
4.3
Advert ________________________________________________26
4.4
Text message _________________________________________27
4.5
Date _________________________________________________29
5 Franking ____________________________________________________31
5.1
Selecting / changing an account ___________________________31
5.2
Positioning and franking a letter ____________________________33
6 Postage calculation (optimail 30 with integrated scale only) __________________36
6.1
The postage calculation menu _____________________________36
6.2
Setting dispatch data for postage calculation _________________38
6.3
Weighing, postage calculation, franking _____________________40
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optimail 30 Operator Manual
7 Special functions _____________________________________________ 42
7.1
Using the DX feature (optional) _____________________________ 42
7.1.1
Things worth knowing about the DX feature __________________ 42
7.1.2
Franking DX-mail _______________________________________ 43
7.1.3
Viewing and printing information on DX mode ________________ 45
7.2
Stamping incoming mail _________________________________ 46
7.3
Moistening and sealing letters (optional) ______________________ 47
7.4
Using an external postal scale ____________________________ 49
7.4.1
Connecting the postal scale to the optimail 30 ________________ 49
7.4.2
Operating optimail 30 with an external postal scale ____________ 50
8 Memory _____________________________________________________ 51
8.1
Setting postage or dispatch data for postage calculation
using the memory ______________________________________ 51
8.2
Saving memory items ___________________________________ 52
8.3
Renaming memory items ________________________________ 53
8.4
Deleting memory items __________________________________ 53
9 Displaying and printing registers ________________________________ 54
10 Loading postage – Teleset _____________________________________ 55
11 Account administration ________________________________________ 57
11.1
Setting up a new account ________________________________ 57
11.2
Assigning / blocking USER card(s) for an account _____________ 59
11.3
Viewing and printing account statistics ______________________ 60
11.4
Changing / clearing down / deleting an account _______________ 60
11.5
Clearing down all accounts _______________________________ 62
12 Imprint management __________________________________________ 63
12.1
Loading imprint data from cards ___________________________ 63
12.2
Using / renaming / deleting adverts _________________________ 64
12.3
Entering new text messages ______________________________ 65
12.4
Editing / deleting text messages ___________________________ 65
12.5
Deleting endorsements __________________________________ 66
13 Advanced settings & system information _________________________ 67
13.1
Viewing / printing / sending system information _______________ 67
13.2
Displaying and clearing down the item counter ________________ 68
13.3
High postage – setting the threshold ________________________ 68
13.4
Low postage warning – setting the threshold _________________ 69
13.5
Setting the access rights _________________________________ 69
Contents
13.6
13.7
13.8
13.8.1
13.8.2
13.8.3
13.9
13.10
13.11
13.12
13.13
13.13.1
13.13.2
13.13.3
13.13.4
13.14
Setting the display contrast _______________________________70
Setting audible signals ___________________________________71
Clock ________________________________________________72
Correcting the time ______________________________________72
Summer time changeover ________________________________73
Setting the time zone ____________________________________73
Changing the stand-by time _______________________________74
Changing the user interface language _______________________75
Modem settings – changing dialling parameters _______________76
Changing dial-up numbers ________________________________78
Integrated scale (optional) _________________________________79
Loading a new rate table _________________________________79
Deleting rate tables _____________________________________80
Turning automatic endorsement selection on / off ______________80
Zeroing _______________________________________________81
Creating a MASTER card ________________________________82
14 Maintenance and care _________________________________________83
14.1
Cleaning the franking machine ____________________________83
14.2
Changing the ribbon cassette _____________________________84
14.3
Sealer (optional) _________________________________________86
14.3.1 Cleaning ______________________________________________86
14.3.2 Checking the water level and topping up water ________________87
14.3.3 Replacing felts _________________________________________88
14.4
Changing the battery ____________________________________91
15 Tips for troubleshooting _______________________________________94
Appendix
Access rights for selected functions _______________________________100
Menu (overview) ______________________________________________102
Glossary ____________________________________________________103
Technical Data _______________________________________________105
Declaration of Conformity _______________________________________108
Index _______________________________________________________109
Service _____________________________________________________115
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optimail 30 Operator Manual
About this Operator Manual
Please read this Operator Manual before using the optimail 30
franking machine. Please keep the manual near the optimail 30
at all times for reference.
This Operator Manual describes the optimail 30
– in its standard version
– with integrated scale
as well as the optional accessory.
Functions which are only available with certain configurations
are recognisable by a suffix, e.g. (optional).
Quick Reference Guide
Installation Guide
The Quick Reference Guide gives you an overview of the
operating menu and franking with the optimail 30.
Please read the ‘Installation Guide’ to find out how to install and
register the optimail 30.
The following keywords and symbols identify the safety tips in
this Operator Manual:
Warning! indicates a potential hazard which may result in
injury.
Caution! indicates a potential hazard that may result in damage to the optimail 30 or impair the franking process.
The following symbols and text features are used in this
Operator Manual:
• Bullets precede instructions.
– Dashes precede list items.
ITEM COUNTER
Menu names and options from the operating menu are written
in capital letters.
“Incorrect value.”
Messages are highlighted by quotation marks in the text.
A tip offers advice or additional suggestions for improving the
operation.
Chapter ‘The basics of operation’ on page 16 explains how
operating and menu sequences are described.
Safety tips
1
Safety tips
The optimail 30 is a digital franking machine with a thermal printer for franking
letter mail. The optimail 30 complies with the pertinent safety regulations for office
information equipment.
Please observe the following tips for your own safety:
• Install and commission the optimail 30 according to the instructions in the Installation Guide.
• When you move the optimail 30 from a cold environment (i.e. below 10°C / 50°F):
Wait at least 24 hours before connecting the optimail 30. The optimail 30 requires
this period to adapt to the ambient conditions.
• Use only the power and modem cables provided or approved by FrancotypPostalia. Make sure that cables are not damaged.
• Only operate the optimail 30 on a grounded single-phase power socket. Make sure
your office power supply conforms to the power requirements shown on the serial
number plate of the optimail 30.
• Make sure the socket for connecting the optimail 30 is close by and easily
accessible at all times.
• Do not remove any parts of the housing.
• Never cover the ventilation slots in the housing.
• Switch off the optimail 30 before cleaning the franking machine or moving it to
another location.
• Make sure that no liquids or foreign objects penetrate the interior of the optimail 30.
If this happens, pull out the power plug immediately. Have the optimail 30 checked
by a service technician before using it again.
• Pull out the power plug in the event of danger! Call the Francotyp-Postalia aftersales service.
• Only use original ribbon cassettes from Francotyp-Postalia. Observe the
information enclosed with every package.
• Only use the batteries provided by Francotyp-Postalia. Observe the instructions
enclosed with the battery for correct use and disposal.
• Only have maintenance and repair work done by qualified personnel authorised by
Francotyp-Postalia. Otherwise your warranty will be voided. You will be liable for
any damages.
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optimail 30 Operator Manual
2
A short description of the optimail 30
Scale with scale platform
(optional)
Display
Keyboard
Power switch
Sealer (optional)
Card reader
with card
Letter guide
Letter receiving tray
Flap with ribbon
cassette behind
Flap release key
(ribbon cassette compartment)
Catch tray
Ventilation slots
Modem socket
Power connection
Power switch
Serial interface (25-pin)
A short description of the optimail 30
Things worth knowing about the optimail 30
The optimail 30 is a franking machine for small and
medium-sized mail volumes. It franks letters up to a
thickness of 6 mm (0,24") and self-adhesive FP labels.
With up to 30 franking imprints per minute you manage
your daily mail volume in virtually no time at all.
Menu-controlled operation
No matter which function you need – from setting the
franking imprint to editing system parameters – with the
clearly structured user interface on the backlit display
you quickly and easily perform these tasks.
Franking
The optimail 30 shows all major franking information at
a single glance. You only have to put the letter in place
– the optimail 30 feeds the letter, franks it and ejects the
ready to send letter to the right.
Letters as advertising medium
In addition to the franking imprint the optimail 30 can
simultaneously print an advert of your choice and – quite
like an SMS – a text message containing up-to-date
information on the envelope.
Teleset
Load postage into the optimail 30 with the Teleset
process via a built-in modem – fast, comfortable and, if
need be, 24 hours a day.
Protection against
unauthorised use
Access cards in check card format protect the optimail 30 against unauthorised use and allow individual
access rights to be assigned (MASTER / USER).
Flexible and up to date
New adverts, endorsements or new Royal Mail pricing –
simply load updated data into your optimail 30 via chip
card.
Thermal printing
The thermal printing process provides a clean, smudgeproof imprint. The solid ink on the ribbon is heated up as
it passes the thermal print head, the liquefied ink penetrates the paper of the envelope and remains permanently bonded.
The ribbon cassette is simple to replace with just a few
actions.
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optimail 30 Operator Manual
Additional functions
The optimail 30 offers a number of convenient additional
functions that will soon be among your favourites:
– Memory function for frequently used Royal Mail
products.
– Account function for separate registration and billing
of portage costs.
– Incoming mail stamp. Print date and time on incoming mail.
– Print lists for account data, register states, system
information and other information.
Catch tray
The convenient catch tray with adjustable stop is ideal
for stacking the processed letters and provides additional storage space.
Options
The following components are available to extend the
machine’s range of functions:
– Integrated scale. When the optimail 30 includes the
space saving, integrated 3 kg-scale, the ‘postage calculation’ function is available. Depending on the dispatch data and the weight determined by the
integrated scale, the optimail 30 fast and reliably calculates the postage.
– Sealer. Manually pass the open envelope through the
sealer. The moistened flap is pressed down during
subsequent franking in the optimail 30.
– DX feature. Franking mail pieces for dispatch by private carrier DX.
The basics of operation
3
The basics of operation
In this chapter you will learn about the basic optimail 30 functions and how to handle
the franking machine user interface.
3.1
Turning on / off
Push the power switch, the toggle switch on the back left side of the franking
machine, to turn the optimail 30 ON or OFF.
Caution! Wait for at least one minute before you turn the optimail 30 on
again.
Turning on
• Push I (= ON) on the power switch.
The display lights up and a self check starts.
The optimail 30 tests and activates all
machine components. This procedure takes
some time and is accompanied by signal
tones and display messages.
The home menu (example)
Finally the home menu appears.
The optimail 30 is ready and displays the
following franking options:
– The postage and, if applicable, the
endorsement imprint are the settings
saved under MEM 1.
– The advert and text message are ruled by
the current account.
– An account has been set when an access
card (MASTER or USER) has been
plugged or access control was disabled.
– Current date.
Turning off
• Push O (= OFF) on the power switch.
The optimail 30 switches off. The display light
goes out.
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optimail 30 Operator Manual
3.2
Stand-by
When in stand-by the optimail 30 displays a
clock. The display is dark.
The optimail 30 goes to stand-by if you do not
feed any letters or press any keys for some
time. You can reactivate the optimail 30 by
pressing any key.
Refer to Chapter 13.9 on page 74 on how to
set the stand-by period.
3.3
Access control – MASTER / USER
The MASTER and USER cards, commonly referred to as access cards, control the
access rights to the franking machine.
The card labelled MASTER allows access to all functions.
Cards labelled USER allow access to certain functions only.
– Franking to assigned accounts.
– Saving and editing memory items.
– Assigning an advert and a text message to the current account.
Access control with cards can also be disabled. Franking is then possible without
access card on all accounts.
For an overview of all access rights refer to page 100.
Inserting an access card
• Insert the access card in the card reader.
The chip on the card must face the rear.
• Push in the access card against a slight
resistance all the way to the stop. You can
feel the card snap in.
Removing an access card
• Simply pull the access card out of the card
reader.
The basics of operation
3.4
The user interface
This chapter covers the optimail 30 user interface. You will be introduced to the menu
and window types, the used symbols, the modes of operation and how the present
manual presents menu / operating sequences.
3.4.1
Key functions
Multifunction keys
The keys to the right of the display are multifunction keys (also
called soft keys). These keys are assigned different functions.
Display text and symbols indicate the currently assigned
function.
Arrow keys
– For scrolling in menus, lists, etc.
– For cursor movement (e.g. when typing text).
– For increasing / decreasing values (when changing selected
system parameters).
Memory
Display saved settings and select them for franking.
Enter key
– Confirm input.
– Acknowledge messages.
Clear
Special function in the home menu:
– Keeping the key pressed (approx. 2 seconds) sets the
optimail 30 back to default values in the home menu.
Special function in the postage calculation menu
(optimail 30 with scale only):
– Pressing the key briefly clears one item each.
– Keeping the key pressed (approx. 2 seconds) clears all
selected dispatch data.
Opens the Teleset menu for:
– Loading postage.
– Calling up register values.
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optimail 30 Operator Manual
Opens the MENU for system settings, administration, special
and service functions for the optimail 30.
Back key
– Key pressed briefly: back to last menu / window.
– Keeping the key pressed (approx. 2 seconds):
back to the home menu.
Numeric keys
– For typing numbers.
– For typing text (account names, etc.).
To insert blanks: key
.
Available special characters, key
:
. , : !; ? % & ’ " ( ) * + - / < = > \ ^ _ @ # € $ £ ¥
Shift key
Switch upper / lower case letters during typing.
The basics of operation
3.4.2
Display symbols
The letter symbol indicates: The optimail 30 is ready for franking.
You can feed and frank mail.
The letter box symbol indicates the Incoming mail stamp is enabled and
ready. You can load incoming mail.
The printer symbol indicates the Print lists function.
A list, report, preview image, etc. can be printed.
The text symbol indicates that text can be typed.
The numeric keys are released for text input.
MEM and the memory location number indicate the selected memory
item.
The hourglass symbol appears when the optimail 30 requires some more
time (e.g. when updating data). Please wait until the procedure is finished.
Arrows in the status bar indicate the presence of further options that you
can select.
Use the arrow keys
to scroll forward or backward.
The following symbols indicate the multifunction key assignment:
Set Postage.
Set Advert.
Set Text Message.
Set Endorsement.
Change Account.
Set Date.
Switch to Incoming mail stamp function.
Return to the franking function (standard carrier) = Royal Mail mode.
Switch to second carrier = DX mode (with DX feature only) .
In lists: Select a setting saved in the displayed location (e.g. a memory
item, an advert, a text message, an endorsement).
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optimail 30 Operator Manual
3.4.3
Description of operating procedures and menu sequences
in the present Operator Manual
Illustrations of display screens show current
settings and what to type.
The multifunction key that must be pressed to
trigger an action / function is shown in black.
The ‘way’ through the menu to reach a
function as well as inputs / settings for this
function are indicated as follows:
System Settings
Standby Time
Current setting: 5 min
Save
• Press the
key.
• Select in the menu:
SYSTEM SETTINGS
STANDBY TIME.
(To do so, scroll down with the
key,
press the softkey next to SYSTEM SETTINGS, scroll down with the
key and
press the softkey next to STANDBY TIME.)
• Type the desired time (= Current setting).
• SAVE the setting shown.
The basics of operation
3.4.4
The home menu
Ready for franking
Postage
Weight
Selected
memory item
Dispatch data
The home menu appears after the machine
was turned on and the selfcheck has been
successfully completed. It displays the current franking settings (postage, advert, text
message, endorsement, etc.).
Dispatch data and weight only appear when
the postage calculation function is used
(optimail 30 with scale only).
An account has been set and is indicated in
the home menu when an access card (MASTER or USER) has been plugged or access
control was disabled.
Advert
Symbols indicate the multifunction key
assignment and inform about the current
settings. Chapter 3.4.2 explains the used
symbols.
Text message
Endorsement
The status bar informs of the current
operating state and gives additional hints.
Date
Current account
Status bar
In the home menu you can
– set postage
and enter the postage
calculation menu (optimail 30 with scale only)
– select an advertising imprint
, a text
message
and an endorsement
imprint
– change the date
for the franking
imprint
– weigh (optimail 30 with scale only)
– frank.
You can also
– switch to ‘Incoming mail stamp’
function.
– change the account
(when access
to this function is permitted).
– switch to DX mode
enabled).
(if DX option is
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optimail 30 Operator Manual
3.4.5
The menu
Use key
to open the MENU.
From this menu you can access the administration functions, the system settings and
service functions.
Use the arrow keys to scroll to the next page
and back.
Other functions:
scroll with arrow keys
Use the multifunction keys to select the functions. Depending on the function a menu with
further options, an adjustment menu, a list or
the like appear.
Pressing the
key always returns you to
the higher-level menu.
A quick overview of the MENU is provided on
page 102.
The basics of operation
3.4.6
Lists
Caption
Symbolises the
Print lists function
Lists (e.g. for memory items, adverts, text
messages) offer all available settings in list
form. The assigned number appears on the
display right.
You can scroll the list with the arrow keys if
more than four memory items are available.
Use the multifunction keys to select one of
the available settings.
The caption displays the list’s title.
Possible settings
Status bar
Next page: scroll
with arrow key
A symbol in the caption can indicate a certain
operating state. In the example shown the
printer symbol indicates the list can be
printed.
The status bar indicates useful additional
functions.
For the advanced user:
Keeping the multifunction key pressed (for
approx. 2 seconds) in some lists displays a
preview and gives you access to a choice of
administrative functions.
For example: from the text message list you
have direct access to a menu where you can
edit the text message.
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optimail 30 Operator Manual
3.4.7
Adjustment menus
Caption
The optimail 30 opens a separate menu each
for editing system parameters and for typing,
editing, clearing user-specific data.
Structure and function of these menus are
similar. On the display left the optimail 30
shows the current setting. To the right you
see other settings and functions you can
select with the multifunction keys.
A cursor, the flashing underscore _ indicates
a box where you can type text or numbers.
Text box
with cursor
Possible settings
and functions
Status bar
The caption displays the menu’s title.
A symbol in the caption can indicate a certain
operating state.
The status bar informs of special features
and gives additional hints.
Adjustment menus can also comprise graphical elements for visualisation.
3.4.8
Popup windows
A popup window prompting for input opens
for some settings. Messages also appear as
a popup.
Confirm messages and inputs with the
key.
Some popup messages feature auto-confirmation, i.e. they automatically close after
some time.
The basics of operation
3.5
Text input
Letters including accents, punctuation marks and special characters are assigned to
the numeric keys for entering texts such as account names, advert names and text
messages. Page 14 shows available special characters.
Typing characters
Symbolises the
text input mode
A cursor _ marks the point where a character
can be typed in a text box.
• Press the appropriate numeric key as
many times in rapid succession until the
desired character appears in the display.
After a short time the cursor jumps one digit
to the right. You can now type the next character.
Switching upper / lower case letters
Flashing cursor
• Press the
Deletes the
text displayed
key.
Inserting line breaks
You always enter a line break manually:
• Press the
key.
Deleting characters
• Use the arrow keys
to position the
cursor on the character to be deleted.
• Press the
key to delete the character.
Inserting characters
• Use the arrow keys
to position the
cursor on the point in the text where the
character is to be inserted.
• Type the desired character.
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optimail 30 Operator Manual
3.6
Test imprint
You can check the settings for the franking
process and the imprint quality by doing a
test imprint with postage value 0,00 (zero
imprint).
It is always good practice to use envelopes of
reasonable quality as this will ensure a perfect franked impression every time, for more
envelope specifications please refer to
page 107 of this manual.
• Type the postage value “0” in the home
menu.
“0” is displayed in the status bar.
• Confirm the postage value with the
multifunction key.
The postage value 0,00 is set.
• Fold a sheet of paper (ISO A4 size) in the
middle.
• Place the folded sheet of paper on the
letter receiving tray:
– side to be printed face up
– the folded edge must touch the letter
guide.
• Push the sheet in direction of the arrow
until the optimail 30 feeds the sheet.
Folded edge
A roller pushes the sheet against ribbon and
print head and printing starts as soon as the
letter sensor detects the sheet.
The optimail 30 prints the zero imprint and
ejects the imprinted sheet to the right.
Setting the franking imprint
4
Setting the franking imprint
Text message
Endorsement
Advert
Date
Postage
The present chapter describes the franking imprint settings required by Royal Mail
and the optional advertising imprints.
The following settings in the home menu define the franking imprint:
–
–
–
–
–
Postage (see Chapter 4.1)
Endorsement (see Chapter 4.2)
Advert (see Chapter 4.3)
Text message (see Chapter 4.4)
Date (see Chapter 4.5).
With the memory you can easily and quickly set the postage and the endorsement. Refer to Chapter 8 on how to use the optimail 30 memory function.
4.1
Postage
In the home menu:
• Press the key next to
.
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optimail 30 Operator Manual
• Type the desired postage.
• Press USE to set the postage.
The optimail 30 returns to the home menu.
The postage is set.
Only available on an
optimail 30 with integrated scale
High postage
The optimail 30 issues a warning if you set
too high a postage. The optimail 30 thus
helps you to prevent overfranking and loss of
postage. You can edit the limit for this monitoring function in the SYSTEM SETTINGS
menu (see Chapter 13.3 on page 68).
Quick results for the advanced user.
In the home menu:
• Type the desired postage.
The postage is displayed in the status bar.
• Confirm with the key next to
.
Setting the franking imprint
4.2
Endorsement
You can mark special mail types with an appropriate endorsement (e.g. First Class,
Special delivery).
In the home menu:
• Press the key next to
.
You see a list with all available endorsements.
• Select the desired endorsement. In the
example it is “First Class” (endorsement
No. 1).
The optimail 30 returns to the home menu.
The endorsement is set.
Quick results for the advanced user.
In the home menu:
• Type the desired endorsement number.
The number is displayed in the status bar.
• Confirm with the key next to
.
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optimail 30 Operator Manual
4.3
Advert
You can print an advert of your choice on your mail. The optimail 30 offers the
following options for advert printing:
– The franking machine can hold a maximum of 6 different adverts. The saved
adverts are available to all users.
– Advert on USER card. On request Francotyp-Postalia will supply USER cards with
an advert of your choice. The advert is read from the card as soon as the card is
inserted.
Setting the advertising imprint
In the home menu:
• Press the key next to
.
You see a list with all available adverts.
• Select the desired advert. In the example it
is “Trade show” (advert No. 3).
The optimail 30 returns to the home menu.
The advert is set.
Quick results for the advanced user.
In the home menu:
• Type the desired advert number.
The number is displayed in the status bar.
• Confirm with the key next to
.
Setting the franking imprint
Using the advert from the USER card
• Insert USER card with advert.
• Press the key next to
.
The advert from the USER card appears
at the end of the list.
• Press the key next to the last advert in the
list.
The optimail 30 returns to the home menu.
The advert on the USER card is set for franking.
You can also define the advert on the USER
card as the default advert for this account
(see page 58).
The advert is then used for the franking
imprint immediately after the USER card is
plugged.
4.4
Text message
You can print text messages, similar to SMS. The text will appear on the very left of
the franking imprint. A text message may contain up to 5 lines with about 20 characters each. When franking without an advert, the text message is shifted to the position
of the advert.
In the home menu:
• Press the key next to
.
You see a list with all available text
messages.
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optimail 30 Operator Manual
Setting an available text message
• Select the desired text message.
In the example that is “We are on
holidays…” (text No. 2).
The optimail 30 returns to the home menu.
The text is set.
Quick results for the advanced user
In the home menu:
• Type the desired text message number.
The number is displayed in the status bar.
• Confirm with the key next to
.
Creating and changing texts
In the list of text messages:
• Press the key for the text that is to be
modified or not assigned yet, until the
menu displays TEXT MESSAGE
MANAGER…
• To modify an available text:
SELECT CHANGE .
• Type the desired text.
• SAVE the new text.
Deletes the
text displayed
If you are not familiar with the text input
function of the optimail 30 please refer to
Chapter ‘Text input’ on page 21.
Setting the franking imprint
4.5
Date
The date for the franking imprint is set automatically to the current date by the system
clock. You can set the date of the franking imprint forward. The optimail 30 does not
allow backward dating for franking.
Setting the mailing date
In the home menu:
• Press the key next to
.
• Type the new date.
• Press USE to set the date.
The optimail 30 returns to the home menu.
The mailing date is set.
Quick results for the advanced user.
In the home menu:
• Type the date.
The numbers you typed are displayed in the
status bar.
• Confirm with the key next to
.
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Resetting the date to the current date
In the home menu:
• Press the key next to
.
• Press TODAY to set the current date.
• Press USE to set the date.
The optimail 30 returns to the home menu.
The current date is set for franking.
Franking
5
Franking
In this chapter you can read how to set the account to record postage costs and how
to insert letters, postcards and franking labels correctly. You will receive important
information and tips on how to prevent incomplete or illegible franking imprints and
how to protect the printing system from damage. Please refer to Chapter 4 for further
information on how to set franking imprint parameters.
5.1
Selecting / changing an account
An account must always be selected for franking. The current setting is visible in the
home menu; you can recognise it by the
symbol.
Setting the account via an access card
• Insert the USER or MASTER card in the
card reader. The chip on the card must
face the rear.
• Push in the card against a slight resistance
all the way to the stop. You can feel the
card snap in.
The optimail 30 selects the account configured on the access card as well as the defaults for adverts and additional text it
contains.
The home menu shows the account name.
The postage costs of all subsequent franking
procedures will be charged to this account.
Account 1 is always assigned to the MASTER card (account 1 = MASTER account).
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Changing the account
You can only change the account when working with the MASTER card or when access
control was disabled.
In the home menu:
• Press the key next to
.
The optimail 30 opens a list containing all
accounts. You see the account names and
numbers.
• Select the desired account.
In the example: “Customer Service”
(account No. 7).
The optimail 30 returns to the home menu.
The account is set.
Not Assigned = account is not
available for franking
You can only select those accounts that were
defined in the ACCOUNT ADMINISTRATION menu. You cannot select accounts
tagged “Not Assigned”.
Quick results for the advanced user.
In the home menu:
• Type the desired account number.
The number is displayed in the status bar.
• Confirm with the key next to
.
Franking
5.2
Positioning and franking a letter
The optimail 30 allows letters up to a thickness of 6 mm (0,24") and postcards to
be franked. Format and material of mail pieces must meet the specifications on
page 107. It is always good practice to use envelopes of reasonable quality as this
will ensure a perfect franked impression every time.
Caution! You can avoid poor franking imprint quality, ribbon breaks and print
head damage by simple preventive measures:
– Several sheets in an envelope may result
in thickness differences in the print area
that may cause an irregular imprint.
In this case frank the empty envelope or
use the special FP double labels.
– Use envelopes with as smooth a surface
as possible. This gives the best printing
results.
– Make sure the letters do not contain any
staples or paper clips in the imprinting
area.
– Jog the top edge of the envelopes on a flat
surface prior to franking. By aligning the
letter contents at the top edge you create a
smooth area for the franking imprint.
– A standard size letter you best let go during
printing. Larger envelopes could do with
some support.
– To not try to align or move a letter once the
optimail 30 has started feeding it.
– Please observe the length of the franking
imprint with an advert and a text message.
Use sufficiently sized envelopes or extra
large labels provided by FrancotypPostalia.
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optimail 30 Operator Manual
The catch tray can be adapted to different
envelope sizes by adjusting the stop.
The stop features four catches for the most
common sizes.
Franking
You can start franking if the optimail 30 is
ready for franking (letter symbol in the top
right corner and appropriate information in
the status bar).
Ready to frank display
Positioning a letter / postcard
• Place the letter on the letter receiving tray:
– side to be printed face up (address field
is visible)
– the top edge must touch the letter guide.
• Push the letter in direction of the arrow until
the letter sensor detects the letter.
A roller pushes the sheet against ribbon and
print head and printing starts as soon as the
optimail 30 detects the letter.
The illustration shows the approximate position where the optimail 30 starts feeding the
letter.
Letter guide
The imprinted letter is ejected to the right.
Refer to Chapter 7.3 on page 47 on how to
simultaneously moisten and frank letters.
Franking
Franking labels
The optimail 30 can imprint self-adhesive
double labels. Double labels suitable for
optimail 30 are available from FrancotypPostalia.
• Place the double labels on the letter receiving tray:
– side to be printed face up
– the long edge must touch the letter
guide.
• Push the double label in direction of the
arrow until the letter sensor detects the
double label.
The illustration shows the approximate position where the optimail 30 starts feeding the
double label.
The imprinted double label is ejected to the
right.
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6
Postage calculation (optimail 30 with integrated scale only)
6.1
The postage calculation menu
Calling up the postage calculation menu
• In the home menu press the key next to
briefly.
The menu for entering the postage appears.
• Select CALCULATE POSTAGE.
The optimail 30 opens the postage calculation menu. The display area for the current
setting is empty. You can now select the
desired postal rate.
or
• In the home menu keep the key next to
pressed for some time (approx.
2 seconds).
Display area:
Postage
Menu area
for dispatch data
The optimail 30 opens the postage calculation menu with the current setting. You can
now
– make additions to the current setting (e.g.
choose special services) or
– delete the current setting step by step and
select new settings.
Weight
Dispatch data
Display of current settings
The display left shows
– the selected dispatch data (destination,
type of mail, etc.)
– the weight
– the postage.
The postage only appears if all necessary
dispatch data were selected and the displayed weight exceeds 0 g.
Postage calculation
Selecting dispatch data
Display area for the
current setting
Menu area
for dispatch data
Selectable dispatch data are shown in the
display right.
You can scroll the list with the arrow keys if
more than four memory items are available.
Use the multifunction keys to select the dispatch data.
Deselecting dispatch data
Press the
key to clear (deselect) dispatch data from the display area.
– To clear separately: Press key briefly.
Status bar
Further settings:
scroll with arrow keys
– To clear all: Keep the key pressed for
approx. 2 seconds.
Changing to the home menu
Pressing the
home menu.
key returns you to the
The optimail 30 saves the current settings to
the home menu when the postage calculation
menu is left.
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6.2
Setting dispatch data for postage calculation
In the home menu:
• Press the key next to
briefly.
The optimail 30 opens the postage entry
menu.
• Select CALCULATE POSTAGE.
The optimail 30 opens the postage calculation menu. The display area for the current
setting is empty.
Selecting dispatch data
The optimail 30 successively prompts you to
specify all necessary details.
• Select the desired setting by pressing the
appropriate multifunction key.
All selected dispatch data are shown in the
display area (display left).
The example shows the following settings:
– Destination:
EUROPA
– Type of mail:
LETTER
The postage appears as soon as all necessary dispatch data are selected and the displayed weight exceeds 0 g.
Postage calculation
Selecting special services
• Select the desired special service by
pressing the appropriate multifunction key.
This is SIGNED FOR in the example.
The selected special service is shown in the
display area (display left).
The selected special service is also inverted
in the menu area (display right).
Selected special service
You can press the appropriate multifunction
key to deselect a special service.
A flashing postage indicates special features of the product setting (e.g. country-specific particularities, dispatch with selected
settings not permitted in all countries).
Please contact Royal Mail to be informed of
the latest regulations.
When the desired dispatch data are set:
• Press the
menu.
key to return to the home
You can save frequently used settings as
memory items and directly access these in
the home menu. Refer to Chapter 8 on how
to use the optimail 30 memory function.
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6.3
Weighing, postage calculation, franking
Caution! Please consider the following notes on how to use the integrated
scale:
– The scale is designed for a maximum weight of 3 kg.
– The optimail 30 can determine a new weight only if the scale has been
emptied beforehand. You must therefore empty the scale platform before
you place a new mail piece to be weighed.
You can weigh your mail pieces in the home menu but also in the postage calculation
menu.
• Select the desired dispatch data in the
postage calculation menu (see
Chapter 6.2) or set them via the memory
(see Chapter 8.1).
• Place the mail piece on the scale platform.
A beep signals the scale has determined the
mail piece weight.
Note: This tone cannot be heard if the
optimail 30 audible signal was disabled.
The weight determined by the scale is set.
The optimail 30 sets the appropriate postage
for franking using the selected dispatch data
and the displayed weight.
The optimail 30 also sets the appropriate
endorsement if automatic endorsement
selection is enabled. Read Chapter 13.13.3
on page 80.
• If necessary: Press the
the home menu.
key to return to
• Check the other settings for the franking
imprint and – if necessary – edit them
accordingly (date, advert, etc.).
Postage calculation
• Take the mail piece from the scale platform
and frank as usual (see Chapter 5.2).
The ‘High postage’ monitoring function is
inactive if you use the ‘Postage calculation’
function.
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7
Special functions
7.1
Using the DX feature (optional)
7.1.1
Things worth knowing about the DX feature
The optimail 30 can frank mail pieces for
dispatch by the private carrier DX. You can
switch between ‘Royal Mail mode’ and ‘DX
Mode’ in the home menu.
In order to use the DX feature it has to be
activated in your optimail 30, the DX imprint
and a DX license number have to be stored
in the franking machine. Then the additional
function ‘Second Carrier’
is available
in the home menu.
For activation of the DX feature in your
optimail 30 please contact the FP after-sales
service or your local sales agent.
Special features of the DX mode
– The optimail 30 captures DX franking
procedures in a separate counter for the
second carrier.
– The postage costs for DX franking procedures are settled directly with the private
carrier.
– The postage calculation function of the
optimail 30 and the integrated scale are not
available in DX mode.
– You can use an external postal scale (e.g.
a flexiscale) for postage calculation in DX
mode.
– You cannot use the account function for
DX franking procedures.
– DX franking procedures will not be captured in the registers or the resettable item
counter.
Special functions
7.1.2
Franking DX-mail
Switching DX mode on
If the access control of the optimail 30 is
enabled:
• Insert access card (MASTER / USER).
The set account is for access control only
and is not shown in the DX mode.
The DX franking procedures will not be
booked to this account.
In the home menu:
• Press the key next to
.
The optimail 30 switches to DX mode. The
status bar indicates that the optimail 30 is
ready for franking in DX mode in the following
way: “Ready to meter; Second Carrier”.
If a flexiscale (external FP postal scale) is
connected to the optimail 30: At the flexiscale
switch from ‘Royal Mail’ to ‘DX’. The set
carrier will be transmitted to the optimail 30
and the appropriate mode will be set
automatically.
Please read Chapter 7.4 on page 49 and the
flexiscale operator manual for detailed
information on operation with an external
postal scale.
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Franking DX-mail
• Set postage, endorsement, advert, text
message and date.
Make the settings exactly as described for
Royal Mail franking procedures (see
Chapter 4 on page 23).
When the optimail 30 is ready for franking in
DX mode:
• Position the mail piece as usual and
frank it.
Ready for
franking in DX mode
For setting postage and endorsement you
can also use the memory function (see
Chapter 8 on page 51).
Switching DX mode off – returning to
Royal Mail mode
In the home menu:
• Press the key next to
.
The optimail 30 switches to Royal Mail mode.
Special functions
7.1.3
Viewing and printing information on DX mode
The optimail 30 captures all DX franking
procedures in separate piece and value
counters. You can view and print the counter
states.
• Press
System Information
Second Carrier
.
• Select in the menu:
SYSTEM INFORMATION
CARRIER.
SECOND
You see the number and the total value of all
DX franking imprints as well as the DX
license number.
Printing the DX report
• Load an empty sheet or a double label.
The optimail 30 prints a report with the DX
information.
Only FP after-sales service is authorised to
reset the DX counter.
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7.2
Stamping incoming mail
You can use the incoming mail stamp function to mark your incoming mail (up to 6 mm /
0,24" thickness). The incoming mail stamp
shown to the left bears date and time.
Setting the incoming stamp
In the home menu:
• Press the key next to
.
The optimail 30 sets the Incoming Mail
Stamp and displays the set date.
Date of incoming mail
You can set the incoming mail stamp date as
desired. Backdating is permissible. Read
page 29 to find out how to set the date.
The time is included in incoming mail stamps
with the current date only.
Date in incoming mail stamp
Back to
franking function
Stamping incoming mail
• Position the incoming mail with the side to
be printed face up.
The optimail 30 prints the incoming mail
stamp and ejects the mail piece to the right.
Press the key next to
, to return to the
franking function (Royal Mail mode).
Special functions
7.3
Moistening and sealing letters (optional)
Operating the optimail 30 with the specially available sealer lets you seal and frank
letters in a single step.
The sealer is filled with tap water and installed on the left side of the optimail 30. Two
catches fasten the sealer to the franking machine housing. For further information on
how to set up the sealer please refer to the Installation Guide.
The sealer is suitable for all commercially available gummed envelopes whose flaps
are not longer than 78 mm (3").
The present chapter explains how to use the
sealer. Please refer to chapters 4 and 5 on
how to set the franking imprint and frank.
Stop edge
Stop
Moistening the envelope flap
• Hold the letter with the open flap facing
downward.
• Engage the letter at the sealer in arrow
direction.
The illustration shows the correct letter position in the sealer:
– the flap is positioned underneath the stop
– the stop edge is exactly in the flap groove.
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• Guide the letter through the sealer with an
arched motion as shown in the illustration.
This will pass the gummed flap edge along
the moistening felt and moisten it.
Letter guide
• Align the letter top edge with the franking
machine letter guide and push in the letter
in arrow direction until the optimail 30
feeds and franks the letter.
Sealing moistened envelope flaps
We recommend that you firmly press on the
envelope flaps after franking to make sure
the envelopes are firmly sealed.
• Stroke your hand firmly over the envelope’s / letter stack’s flap area.
Large-sized mail pieces
You best guide large-sized mobilises with
both hands during moistening. You should
support the mail piece only slightly as soon
as the franking machine has started feeding
it.
Special functions
7.4
Using an external postal scale
As standard, the optimail 30 features a 25-pin interface. You can connect an existing
Francotyp-Postalia letter and parcel scale (e.g. a flexiscale) to this interface.
The FP postal scale determines the weight and calculates the postage. The postage
and the endorsement (if applicable) are automatically sent to the optimail 30 and set
in the home menu.
7.4.1
Connecting the postal scale to the optimail 30
You need a special interface cable to connect the postal scale to the optimail 30.
A suitable interface cable is available from Francotyp-Postalia.
Caution! Read the Operator Manual of your FP postal scale before you connect it to the optimail 30. Obtain information on how to connect the franking
machine to the FP postal scale and how to set the scale for operation with the
franking machine.
• Turn off the optimail 30.
• Turn off the FP postal scale.
Power switch
• Plug the 25-pin interface cable supplied by
Francotyp Postalia to the 25-pin interface
on the optimail 30 and tighten the screws.
• Connect the interface cable to the FP
postal scale.
• Turn the optimail 30 on again.
• Turn on the FP postal scale.
• Set up the FP postal scale for operation on
optimail 30.
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7.4.2
Operating optimail 30 with an external postal scale
Caution! Also read the Operator Manual of your FP postal scale. Pay special
attention to the information on how to safely operate the postal scale.
• Turn on the optimail 30 and FP postal
scale.
The optimail 30 must display the home menu
and be ready for franking.
• Determine the postage with the FP postal
scale.
The postage and the endorsement (if applicable) are automatically sent to the
optimail 30 and set in the home menu.
• Select all other settings for the franking
imprint (advert, text message, etc.).
• Frank the mail piece.
Memory
8
Memory
The basic optimail 30 version features 4 memory items. Each memory item can hold
a postage with appropriate endorsement.
An optimail 30 with integrated scale features 9 memory items. You can store the settings for postage calculation instead of postage and endorsement. When a new rate
table comes into effect, the memories are automatically updated.
In the MEMORIZED RATES menu you can save and delete memory items, overwrite
them with a new assignment and assign them names of your choice.
8.1
Setting postage or dispatch data for postage calculation
using the memory
• Press the
key.
You see a list with all available memory
items.
• Select the desired memory. In the example
it is memory No. 4 (postage £ 0,44 with
endorsement OVERSEAS MAIL).
The optimail 30 returns to the home menu
and displays the set memory (MEM 4).
The saved setting (postage and endorsement or settings for postage calculation) are
selected.
Quick results for the advanced user:
• Type the memory item number in the home
menu.
• Confirm with the
key.
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8.2
Saving memory items
As memory you always save the current settings in the home menu, i.e. the postage
and the endorsement or settings for postage calculation. Please refer to Chapter 4 on
how to set the postage and the endorsement. Please refer to Chapter 6 for more
information on ‘postage calculation’.
• Press the
key.
• Select in the menu: MEMORIZED RATES.
Memorized Rates
Select memory: 1 … 4 (9)
• Select the memory number under which
you wish to save the settings.
The optimail 30 opens the Memorized Rates
menu. The display left shows the old assignment.
New
• Press NEW to adopt the current setting in
the home menu.
Save
The new assignment is shown.
• Press SAVE to save the current assignment as memory item.
Memory 1
The optimail 30 uses the settings saved
under Memory 1 as power-on default.
Functions in the NEW MEMORIZED RATE menu and their meanings
(optimail 30 with scale only):
LESS WEIGHT
Sets the displayed weight to 0 g.
Saving writes the dispatch data and the 0 g
weight to a memory item.
You must weigh your mail piece each time
you call up such a memory item.
INC WEIGHT
Indicates the current weight again.
Memory
8.3
Renaming memory items
You can name each of the memory items. The memory item selection list shows this
name instead of the saved assignment.
• Press the
key.
• Select in the menu: MEMORIZED RATES.
Memorized Rates
Select memory: 1 … 4 (9)s
Rename
New Name
• Select the memory the name of which you
wish to change.
• Use RENAME to open the menu for the
memory names.
• With NEW NAME you can delete the entire
name shown.
• Type the desired name.
In the example this is “UK Parcel”.
• Press SAVE to save the name.
Enter name: UK Parcel
The memory item selection list now shows
this name instead of the saved setting.
Save
For notes on how to type text see page 21
8.4
Deleting memory items
You can overwrite superfluous memory items with a new assignment or delete them.
• Press the
key.
• Select in the menu: MEMORIZED RATES.
• Select the memory you wish to delete.
Memorized Rates
• Press DELETE to delete the saved setting.
Select memory: 1 … 4 (9)
Delete
The memory list indicates “Not Assigned”.
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9
Displaying and printing registers
The optimail 30 saves important parameters and information on used postage in
registers. You can view and print the register states.
• Press the
key.
The REGISTER menu displays the current
register states.
Printing registers
• Load an empty sheet or a double label as
usual.
The optimail 30 prints the register report.
The registers store the following information:
DESCENDING (R1)
ASCENDING (R2)
CONTROL TOTAL (R3)
TOTAL ITEMS (R4)
Postage still available
Total value of all franking imprints performed
Sum total of all loaded sums
Total number of franking imprints performed
(including zero imprints)
DX frankings will not be captured by the
registers.
Loading postage – Teleset
10
Loading postage – Teleset
Teleset is the loading of the desired postage credit via modem. The modem is built
into the optimail 30. To load postage a connection is made to the Teleset Data Centre
(TDC) with the optimail 30 and the desired amount is loaded. Accounting is as per
your contract with Royal Mail.
Permissible amounts
You may load amounts to a maximum of £ 9.990 in steps of £ 10.
The permissible maximum amount depends on the postage credit left on your
optimail 30. When topping up, you must not exceed the upper credit limit of
£ 9.999,99 (Register: Descending R1).
Regular contact with the Teleset Data Centre
For reasons of safety Royal Mail demands that the franking machine connects with
the Teleset Data Centre at regular intervals. The optimail 30 displays a message
when a contact with the Teleset Data Centre is due. You have to load postage as
usual. Simply load a sum of £ 0 if you do not need any postage for the time being.
The optimail 30 will disable vital functions until a contact with the Teleset Data Centre
could be established if you fail to react to the message within an adequate period of
time. Please contact the Francotyp-Postalia after-sales service if you have any
questions.
Loading postage
The optimail 30 must be connected to the telephone line for the duration of the
loading process. Make sure that the dialling parameters for the modem are correctly
set up.
• Press the
Teleset
key.
• Select TELESET to call up the loading
procedure.
• Accept the amount to be loaded
If desired:
Change
Amount to load: £ 100
Load
Load
or
use CHANGE to open the menu for the
amount to be loaded. Type the desired
amount.
• Confirm with LOAD.
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To load the displayed amount:
• Use LOAD to establish the connection to
the Teleset Data Centre.
Loading continues automatically. You can
monitor the progress in the display. Please
stand by. Data exchange takes some time.
The new residual amount is indicated when
loading ends.
Use REPORT to view and print the loading
report.
Account administration
11
Account administration
With the optimail 30 account administration function you can record and evaluate
franking procedures separated by accounts. Accounts can be sections / departments
of a company or individual companies within a community office.
You can define up to nine accounts in your optimail 30 and set up access rights with
MASTER and USER cards. Account 1 is defined ex factory and permanently
assigned to the MASTER card (MASTER account).
Refer to Chapter 5.1 on page 31 on how to select accounts for franking.
11.1
Setting up a new account
• Press the
Account Administration
Display / Edit / New
Not Assigned
Enter name
Continue
key.
• Select in the menu:
ACCOUNT ADMINISTRATION
DISPLAY / EDIT / NEW.
• Select a NOT ASSIGNED account in the
list.
The optimail opens the procedure for setting
up the account.
• Simply follow the instructions on the
display.
The optimail 30 successively prompts you to
specify all necessary details.
Possible settings are explained on the next
page.
Save
• Press CONTINUE to save the displayed
parameter.
• If all parameters are complete: SAVE the
new account.
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Possible account parameters and their meaning:
Name
Letters, special characters and numbers
Refer to page 21 for information on
how to type text.
Default advert
NO DEFAULT
The advert selected last remains
set in the home menu when you
select an account.
WITHOUT ADVERT
The selection made automatically
becomes effective when you
change to the account.
All saved adverts
FROM CARD
When you insert the
‘USER with advert’ card the
advert on the card is selected.
The advert from the USER card always appears at the end of the list.
Prerequisites: – The account is set up.
– The ‘USER with advert’ card must be assigned to the
account and inserted.
Default Text
Message
NO DEFAULT
The text message selected last
remains set in the home menu
when you select an account.
WITHOUT TEXT
MESSAGE
The selection made automatically
becomes effective when you
change to the account.
All saved text
messages
Teleset access
Cards
YES
Teleset is released.
The account user is authorised to
load postage.
NO
Teleset is locked.
YES
At least one USER card is assigned
to the account.
NO
No USER card is assigned to the
account.
Account administration
11.2
Assigning / blocking USER card(s) for an account
Each account (except MASTER account) can be assigned one or several USER
cards. The USER card allows access to the assigned account only. You can block
the USER card(s) in order to protect the optimail 30, e.g. when a card is lost.
• Press the
Account Administration
Display / Edit / New
Select account for the USER card
Change
Continue
New Card / Block Card
key.
• Select in the menu:
ACCOUNT ADMINISTRATION
DISPLAY / EDIT / NEW.
• Select the account for which a card is to be
programmed.
• Use CHANGE to open the procedure for
changing the account parameters.
• Press CONTINUE until the menu for card
assigning / blocking appears.
• Select NEW CARD to assign the account a
USER card
or
BLOCK CARD all USER cards for this
account.
• Follow the instructions on the display to
assign a USER card.
• Complete the procedure of changing
account parameters with SAVE.
Save
You can overwrite no longer used or blocked
USER cards with a new account assignment.
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11.3
Viewing and printing account statistics
You can view and print the postage used by the separate accounts and the number
of franking imprints in an overview. The printed list also includes the current settings
of all accounts.
• Press the
Account Administration
Statistics
key.
• Select in the menu:
ACCOUNT ADMINISTRATION
STATISTICS.
Printing account statistics
The account statistics comprise 2 pages.
• Load an empty sheet or a double label for
each page.
11.4
Changing / clearing down / deleting an account
• Press the
Account Administration
key.
• Select in the menu:
ACCOUNT ADMINISTRATION
DISPLAY / EDIT / NEW.
• Select the account to be changed.
Display / Edit / New
Select the account to be changed
Clear Down / Delete / Change
The ACCOUNT ADMINISTRATION menu
appears. The display left indicates the current account parameters (name, default
advert, etc.) and the usage data (postage
used and number of franking imprints since
last Clear down).
Refer to page 58 for an explanation of the
account parameter meanings.
Note: The USER card allows access to the
assigned account only. The administration
menu for this account opens immediately
after ACCOUNT ADMINISTRATION.
Account administration
• You can CHANGE, CLEAR DOWN or
DELETE the account shown.
Functions in the ACCOUNT ADMINISTRATION menu and their meaning:
CLEAR DOWN
DELETE
CHANGE
Clears down all incurred postage data
(Postage used) and the number of franking
imprints performed (Items) for the account
shown.
Deletes the account shown, including all
account data.
Opens the procedure for changing the
account parameters (name, default advert,
etc.).
The optimail 30 successively displays the
parameters you are authorised to change.
You can keep or change the current
parameters.
Press CONTINUE to save the displayed
parameters.
When the procedure is finished, select
SAVE or CANCEL to either save or discard
all changes.
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11.5
Clearing down all accounts
• Press the
Account Administration
Clear Down All
key.
• Select in the menu:
ACCOUNT ADMINISTRATION
CLEAR DOWN ALL.
Following a security prompt the postage used
and the number of franking imprints are
cleared down for all accounts.
Imprint management
12
Imprint management
The optimail 30 offers a number of powerful management functions for managing
individual imprint elements. Among these are setting up text messages, the assignment of custom names for adverts, graphical preview and printing of adverts as well
as deleting of superfluous adverts, text messages and endorsements. You can load
new adverts and endorsements from chip card.
The following chapters explain the functions in more detail.
12.1
Loading imprint data from cards
You can easily load imprint data (adverts, endorsements) from chip card. Order the
desired imprints from Francotyp-Postalia.
• Press the
key.
• Select in the menu:
LOAD FROM CHIP CARD.
Load from Chip Card
• Remove the access card and insert the
card with imprint data.
Insert a card
Load All / Select
The optimail 30 shows all imprint data saved
on the card.
• You can LOAD ALL or SELECT individual
imprints.
Imprint on the card (in the
example: adverts)
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Functions in the LOAD FROM CARD menu and their meaning:
LOAD ALL
Loads all data from the card into the
optimail 30.
SELECT
optimail 30 prompts for each imprint:
“Do you want to load: YES / NO”.
When you have answered all prompts, the
selected imprints are flagged with OK.
Use LOAD to load the selected imprint data
into the optimail 30.
12.2
Using / renaming / deleting adverts
• Press the
key.
• Select in the menu:
IMPRINT MANAGEMENT
ADVERTS.
Imprint Management
MANAGE
• Select the desired advert.
Manage Adverts
The ADVERT MANAGER menu shows a
simplified graphical preview of the advert.
Select advert
• You can RENAME or DELETE the advert.
Rename / Delete
Functions in the ADVERT MANAGER menu and their meaning:
RENAME
Opens the menu where you can change the
name.
You can change the name that appears in the
home menu and in the advert lists as you like.
For notes on how to type text see page 21.
DELETE
USE
Deletes the advert on display after a security
prompt.
Selects the advert for franking.
Imprint management
12.3
Entering new text messages
The optimail 30 is provided with 6 memory slots for text messages. A text message
may contain up to 5 lines with about 20 characters each.
• Press the
Imprint Management
Manage Text Messages
key.
• Select in the menu:
IMPRINT MANAGEMENT
TEXT MESSAGES.
MANAGE
• Select a NOT ASSIGNED memory slot
from the list.
• Type the desired text.
Not Assigned
• SAVE the displayed text.
Enter text
Save
Refer to page 21 for detailed information on
how to enter text.
12.4
Editing / deleting text messages
• Press the
Imprint Management
key.
• Select in the menu:
IMPRINT MANAGEMENT
TEXT MESSAGES.
MANAGE
• Select the text message.
Manage Text Messages
Select text message
Change / Delete
The TEXT MESSAGE MANAGER menu
displays the saved text.
• You can CHANGE or DELETE the
displayed text.
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Functions in the TEXT MESSAGE MANAGER menu and their meaning:
CHANGE
Opens the menu where you can edit the text.
You can move the cursor in the text and
delete or insert characters at the indicated
position.
For notes on how to enter text see page 21.
DELETE
USE
12.5
Deletes the text after a security prompt.
Selects the text for franking.
Deleting endorsements
• Press the
key.
• Select in the menu:
IMPRINT MANAGEMENT
MANAGE ENDORSEMENTS.
Imprint Management
• Select the endorsement to be deleted.
Manage Endorsements
• DELETE the selected endorsement.
Select endorsement
Delete
Functions in the EDIT ENDORSEMENT menu and their meaning:
DELETE
USE
Deletes the endorsement after a security
prompt.
Selects the endorsement for franking.
Advanced settings & system information
13
Advanced settings & system information
13.1
Viewing / printing / sending system information
You can view and print all major machine parameters as a list. optimail 30 also lets
you send the data to the FP after-sales service.
• Press the
key.
• Select in the menu:
SYSTEM INFORMATION.
System Information
–
–
–
–
–
–
–
• Choose the topic you want information on.
Modem / Telephone
Rate Table
Security Device
System
Ink Ribbon
Endorsement Statistics
Second Carrier
Sending system information
With the ALL INFORMATION function you
transmit – only upon request by FrancotypPostalia please – data to the FP after-sales
service.
(Send) All Information
Available reports and information:
MODEM / TELEPHONE
RATE TABLE
SECURITY DEVICE
SYSTEM
INK RIBBON
ENDORSEMENT STATISTICS
SECOND CARRIER
Modem name and dialling parameters
Saved telephone numbers
Available rate tables and validity
Technical information, among others the
machine state, validity and battery state
Machine number, software and imprint data
Ink ribbon parameters and usage information
Information on the endorsement usage
Information on DX feature
(DX license, total number and total value of
all DX frankings performed)
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13.2
Displaying and clearing down the item counter
Apart from storing the total number of franking imprints in register (R4) and the
account counters the optimail 30 features a customisable item counter. This item
counter counts all Royal Mail franking imprints. Independently of other optimail 30
counter functions you can reset the item counter to zero or use it as a daily or job
counter. DX frankings will not be counted.
• Press the
key.
• Select in the menu: ITEM COUNTER.
Item counter
• CLEAR DOWN clears the displayed counter state without security prompt.
Clear Down
13.3
High postage – setting the threshold
The ‘High postage’ function issues a warning when the set postage exceeds a
defined threshold. You can also disable this warning function.
• Press the
key.
• Select in the menu: SYSTEM SETTINGS
HIGH POSTAGE SETTING.
System Settings
High Postage Setting
Type threshold / Warning Off
Save
• Type the desired threshold
or
select WARNING OFF to disable the
warning function.
• SAVE the setting shown.
Advanced settings & system information
13.4
Low postage warning – setting the threshold
The ‘Low postage warning’ function warns you when the available postage in your
optimail 30 drops below a preset threshold. You can also disable the low postage
warning.
• Press the
key.
• Select in the menu: SYSTEM SETTINGS
LOW POSTAGE WARNING.
System Settings
Low Postage Warning
Type threshold / Warning Off
• Type the desired threshold
or
select WARNING OFF to disable the warning function.
• SAVE the setting shown.
Save
13.5
Setting the access rights
Caution! Disabling the access rights will disable the account access restrictions. Every user can frank on all accounts.
You can only change the access rights status if the MASTER card is fitted.
• Press the
key.
• Select in the menu: SYSTEM SETTINGS
ACCESS RIGHTS.
System Settings
Access Rights
The ACCESS RIGHTS menu appears.
The current access rights setting is shown in
the display left.
• Turn access rights ON or OFF.
On / Off
Save
• SAVE the setting shown.
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Access rights – possible settings and their meaning:
13.6
ON
Franking is possible with a valid access card
(MASTER or USER) only.
OFF
No access restrictions for franking.
Franking is possible without access card on
all accounts.
Setting the display contrast
You can adapt the display contrast to increase the readability.
• Press the
key.
• Select in the menu: SYSTEM SETTINGS
DISPLAY CONTRAST.
System Settings
Display Contrast
Increase / Decrease
• Use INCREASE or DECREASE to adapt
the display contrast.
You can see the change immediately in the
display. Change settings until you can easily
read the display.
• SAVE the setting.
Save
Advanced settings & system information
13.7
Setting audible signals
The optimail 30 confirms each keypress with a beep. A series of audible signals indicates an error. You can restrict the scope of audible signals to warnings or turn off
the audible signals altogether.
• Press the
key.
• Select in the menu: SYSTEM SETTINGS
AUDIBLE SIGNALS.
System Settings
• Use ALL SIGNALS OFF / ON or JUST
WARNINGS to adapt the current setting.
Audible Signals
• SAVE the setting shown.
Off / On / Just Warnings
Save
Audible signals – possible settings and their meaning:
ON
OFF
WARNINGS ONLY
Audible signal with each keypress,
with each message
No audible signals
Important audible signals only,
audible signals with errors
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13.8
Clock
The optimail 30 features a battery-backed system clock adjusted at the factory.
It is rarely necessary to correct the time. The optimail 30 automatically corrects the
time when summer time starts and ends. You can disable this automatic function and
manually correct the time for summer time.
The FP after-sales service is responsible for making changes to the basic setting and
for correcting larger time offsets.
13.8.1 Correcting the time
• Press the
key.
• Select in the menu: SYSTEM SETTINGS
CLOCK
CALIBRATE CLOCK.
System Settings
Clock
Calibrate Clock
+2 Seconds / -2 Seconds
Save
You will see the current time and the set
correction.
• Use +2 SECONDS / -2 SECONDS to correct the time.
You can set the system clock early or late by
up to 5 minutes.
• SAVE the setting shown.
Advanced settings & system information
13.8.2 Summer time changeover
• Press the
key.
• Select in the menu:
SYSTEM SETTINGS
CLOCK
SUMMER TIME CHANGEOVER.
System Settings
The SUMMER TIME CHANGEOVER menu
shows the current setting in the display left
for
– automatic changeover
– summer time
– time.
Clock
Summer Time Changeover
Automatic On / Off /
The table below explains the possible settings.
If “Automatic: Off” is set:
• You can turn the automatic changeover
ON or OFF.
Summer time On / Off /
If the automatic changeover is turned off:
Save
• Set the correct summer time by hand.
• SAVE the setting shown.
Summer time changeover – possible settings and their meaning:
Automatic
Summer time
ON
The optimail 30 automatically corrects the
time when summer time starts and ends.
OFF
The optimail 30 does not automatically
correct the time when summer time starts
and ends.
ON
OFF
The clock is set to summer time.
The clock displays the set standard time.
13.8.3 Setting the time zone
This function is irrelevant in the United Kingdom. Leave the time zone setting
unchanged!
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13.9
Changing the stand-by time
The stand-by time is the time after the last franking procedure or the last keypress the
optimail 30 waits until it switches to the clock display. The factory setting is 5 minutes.
• Press the
key.
• Select in the menu: SYSTEM SETTINGS
STANDBY TIME.
System Settings
Standby Time
Current setting: 5 min
Save
• Type the desired time.
• SAVE the setting shown.
Advanced settings & system information
13.10
Changing the user interface language
The optimail 30 user interface supports the languages English and German. Language changeover will have immediate effect. Text messages as well as the names
for accounts, adverts, etc. remain unchanged.
Switching the user interface to German
• Press the
System Settings
Change Language
key.
• Select in the menu: SYSTEM SETTINGS
CHANGE LANGUAGE.
• Select the language DE (German).
• Save the language setting (SPEICHERN).
de
Speichern
Switching the user interface to English
• Press the
Systemeinstellungen
Sprache umschalten
en
Save
key.
• Select in the menu:
SYSTEMEINSTELLUNGEN
SPRACHE UMSCHALTEN.
• Select the language EN (English).
• SAVE the language setting.
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13.11
Modem settings – changing dialling parameters
You must set the modem parameters for the optimail 30 to match your telephone
connection. The modem configuration is part of the log-in procedure during commissioning. You should verify and, if necessary, correct the settings if changes were
made to your telephone system.
• Press the
Modem and Telephone Numbers
Set Modem Parameters
key.
• Select in the menu:
MODEM AND TELEPHONE NUMBERS
SET MODEM PARAMETERS.
The optimail 30 opens the procedure for setting the modem parameters.
• Follow the instructions on the display.
Select Phone type
Continue
The optimail 30 prompts you for:
– phone type
– access method
– the exchange digit if applicable.
• Press CONTINUE to set the displayed
parameter.
Save
When finished the optimail 30 displays all
valid parameters.
• If the modem parameters shown are
correct: SAVE.
The table on the next page shows and
explains the possible settings.
Advanced settings & system information
Modem parameters – possible settings and their meaning
Phone type
DIRECT LINE
optimail 30 is connected to a direct line.
EXTENSION
optimail 30 is connected to an
extension.
Access method EXCHANGE DIGIT
(extension only)
HOOK FLASH
Defines how the exchange is dialled
from the extension.
Usually you would dial EXCHANGE
DIGIT.
The hook flash time of the integrated
modem has been fixed to 500 ms.
Exchange digit The exchange digit
depends on the
telephone system.
A W indicates waiting
for the dialling tone.
Use the numeric keys to type the
exchange digit. The exchange digit can
comprise several digits.
Normally, a ‘0’ is used.
Use WAIT to define waiting for the dialling tone after the exchange digit was
dialled.
A comma (,) indicates a Use PAUSE to insert a dialling delay of
dialling pause.
2 seconds.
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13.12
Changing dial-up numbers
The optimail 30 comes with major dial-up numbers for franking machine operation
saved ex factory.
The dial-up numbers and their meaning:
TDC
Dial-up number of the Teleset Data Centre.
The optimail 30 dials this number during the
Teleset process.
ORDERLINE
Use this phone number to order accessories
and consumables.
View the number under:
MENU
ORDERLINE.
SERVICE
REMOTE DIAGNOSE
Help line dial-up number
For your questions and issues regarding
optimail 30 operation.
The optimail 30 dials this number when
sending data to FP after-sales service.
Caution! Change the dial-up numbers only when instructed to do so by
Francotyp-Postalia. Wrong dial-up numbers can cause troubles, e.g. during
postage loading.
Changing a dial-up number
• Press the
key.
Modem and Telephone Numbers
• Select in the menu:
MODEM AND TELEPHONE NUMBERS
CHANGE DIALUP NUMBERS.
Change Dialup Numbers
• Select the dial-up number to be changed.
Select the number to be changed
The optimail 30 opens the menu where you
can change the stored dial-up numbers.
Type the dial-up number
• Change the stored dial-up number or type
a new number.
• SAVE the displayed dial-up number.
Save
Advanced settings & system information
Functions in the CHANGE DIALUP NUMBERS menu and their meaning:
SPACE
NEW NO.
13.13
Inserts a space character. This can improve
the dial-up number readability.
Space characters are ignored during dialling.
Deletes the displayed dial-up number.
You can then type a new number.
Integrated scale (optional)
13.13.1 Loading a new rate table
You must update the rate table for postage calculation if postage regulations or rates
have changed. The optimail 30 supports loading of new rate tables from chip card.
Order the new rate table card from Francotyp-Postalia.
The optimail 30 can save up to 2 rate tables. The optimail 30 automatically monitors
the validity of rate tables. The system clock controls the switchover to the valid rate
table.
Loading rate tables from card
• Press the
key.
Load from Chip Card
• Select in the menu:
LOAD FROM CHIP CARD.
Insert rate table card
• Remove access card and insert the rate
table card.
Do you want to load… : Yes / No
The optimail 30 prompts “Do you want to
load the Rate Table : Yes / No”?
• Confirm with YES to load a new rate table
into the optimail 30.
For information on the current rate table
select SYSTEM INFORMATION
RATE
TABLE in the menu (see also page 67).
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13.13.2 Deleting rate tables
Caution! You cannot select a rate table to be deleted. All rate tables saved
in the optimail 30 will be deleted.
Postage calculation is impossible without valid rate table!
• Press the
Scale and Postage Rate Maintenance
key.
• Select in the menu: SCALE AND
POSTAGE RATE MAINTENANCE
DELETE RATE TABLE.
• Confirm the security prompt with YES.
Delete Rate Table
All rate tables saved in the optimail 30 will be
deleted after a security prompt. At the same
time the optimail 30 deletes the memory
items.
Before you can use the postage calculation
function again you must load a rate table.
13.13.3 Turning automatic endorsement selection on / off
This parameter defines whether postage calculation is to control the endorsement
selection in the home menu.
• Press the
Scale and Postage Rate Maintenance
Automatic Endorsement Selection
Automatic On / Off
Save
key.
• Select in the menu: SCALE AND
POSTAGE RATE MAINTENANCE
AUTOMATIC ENDORSEMENT
SELECTION.
• Turn the automatic endorsement selection
ON or OFF.
• SAVE the setting shown.
Advanced settings & system information
Automatic endorsement selection – possible settings and their meaning:
ON
During postage calculation the optimail 30
selects an appropriate endorsement on the
basis of the selected postal rates and sets it
for franking.
The optimail 30 does not print an endorsement if a suitable endorsement is not available.
OFF
The optimail 30 does not automatically select
an endorsement. During franking the
optimail 30 prints the endorsement selected
in the home menu.
13.13.4 Zeroing
The integrated scale is automatically zeroed if deviations from the zero point are
detected. This is indicated by a popup message.
You must zero the scale if you wish to weigh with a pre-load (e.g. when using an extra
scale platform).
• Setting the desired initial state for the
scale: Remove load from scale or place
pre-load in position.
Scale and Postage Rate Maintenance
Zero Adjust
• Press the
key.
• Select in the menu: SCALE AND
POSTAGE RATE MAINTENANCE
ZERO ADJUST.
A popup message indicating that the scale is
being zeroed appears in the display for some
seconds. The scale is zeroed as soon as the
message disappears.
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13.14
Creating a MASTER card
MASTER card holders can generate another MASTER card with this function.
• Press the
System Settings
Create Master Card
key.
• Select in the menu:
SYSTEM SETTINGS
CREATE MASTER CARD.
• Follow the instructions on the display.
The optimail 30 will guide you through the
generating procedure for a new MASTER
card.
Maintenance and care
14
Maintenance and care
Have your optimail 30 serviced and cleaned regularly by a service technician.
This guarantees long-term, trouble-free operation. Ask about our low-cost care and
maintenance agreement.
You can do the following work yourself:
– Cleaning the outside.
– Changing the ribbon cassette.
– Changing the battery.
– Topping up water for envelope flap moistening (optimail 30 with sealer).
– Cleaning / replacing the rocker with moistening felt (optimail 30 with sealer).
– Replacing the absorption felt (optimail 30 with sealer).
14.1
Cleaning the franking machine
Warning! Make sure that no liquids or foreign objects penetrate the interior
of the optimail 30. If this happens, pull out the power plug immediately. Have
the optimail 30 checked by a service technician before using it again.
• Turn off the franking machine.
• Unplug the power cable from the socket.
• Clean the outside of the franking machine
housing, the catch tray and, where available, the scale platform with a slightly damp
cloth.
Power switch
You can also use a commercially available
washing-up liquid.
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14.2
Changing the ribbon cassette
Caution! Only use original ribbon cassettes from Francotyp-Postalia.
• Open the flap of the ribbon cassette compartment by lightly pressing the release
catch.
The flap swings up automatically.
• Holding it as shown in the illustration, pull
out the used ribbon cassette in arrow
direction.
Transport fixture
(cardboard strip)
• Take the new ribbon cassette from the
packing.
A cardboard strip may be present in the
ribbon cassette as transport fixture (see the
illustration).
• If present: Remove the cardboard strip.
• Tension the ribbon. Turn the white ribbon
spool in the direction of the arrow.
Ribbon spool
Maintenance and care
Caution! Make sure not to crease or tear the
ribbon when inserting it. Otherwise the ribbon
might break.
Also make sure the edges of the ribbon do
not fold over. Folded ribbons are thicker and
prematurely fill the take-up ribbon spool.
• Place the ribbon cassette on the letter
receiving tray with the ribbon facing downwards.
• Hold the ribbon cassette as shown in the
illustration and carefully insert it in the
cassette slot. The cassette must easily
slide into the cassette slot.
• Insert the cassette until the latch snaps in.
Cassette
latch
• Close the flap. You can feel the lock snap
in.
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14.3
Sealer (optional)
14.3.1 Cleaning
To remove glue residues the sealer should be cleaned once a month.
• Separate the sealer from the franking
machine:
Slightly lift the franking machine on the left
side and pull the sealer away to the left.
Rocker with
moistening felt
Moistening felt
• Swing up the rocker with the moistening
felt.
• Thoroughly rinse absorption and moistening felts under running water.
• Wipe the housing with a damp cloth. You
can also use a commercially available
washing-up liquid.
Absorption
felt
• Top up the water (see page 87).
• Dry the sealer.
• Connect the sealer to the franking
machine.
For further information on how to connect the
sealer to the franking machine please refer to
the Installation Guide.
Maintenance and care
14.3.2 Checking the water level and topping up water
• Check the water level in the sealer regularly.
Lateral water
level gauge
Make sure the sealer is always filled at least
to the ‘Min’ mark to prevent the felts from drying up. When felts with glue residues dry up
they harden to the point of becoming prematurely useless.
Topping up water
Rocker with
moistening felt
• Separate the sealer from the franking
machine: Slightly lift the franking machine
on the left side and pull the sealer away to
the left.
• Swing up the rocker with the moistening
felt.
Filler hole
The filler hole for topping up the sealer is now
accessible.
• Top up sealer with tap water.
• Check the water level.
The water level in the sealer should
roughly reach to the ‘Max’ mark.
• Swing down the rocker.
• If necessary: dry the sealer outside.
• Connect the sealer to the franking
machine.
Francotyp-Postalia offers a special bottle
with filling hose as accessory. This bottle lets
you top up the sealer right at the installation
site.
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14.3.3 Replacing felts
• Separate the sealer from the franking
machine:
Slightly lift the franking machine on the left
side and pull the sealer away to the left.
• Empty the water reservoir.
Removing the rocker with moistening felt
Rocker with moistening felt
• Slightly tilt the rocker and pull it off in an
obliquely upward direction.
Removing the absorption felt
Absorption felt
• Grip the absorption felt with pliers or
tweezers and pull it out upwards.
Maintenance and care
Installing the absorption felt
Positioning
contour
Absorption felt
Letter receiving tray
• Install a new absorption felt as shown in
the illustration. The felt should be halfway
in the sealer.
• Bend the upper part of the felt to the right
and push it beneath the letter receiving tray
until it reaches the stop in the contour.
• Evenly push the arched absorption felt with
your hand into the water reservoir. Make
sure that the felt is correctly seated, in particular at the edges. The stop in the positioning contour must fit precisely in the
opening of the letter receiving tray.
• As a final measure, stroke with your finger
over the felt repeatedly to eliminate any
irregularities.
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Leg spring
Installing the rocker with moistening felt
The rocker features two clips that engage on
the two bolts at the sealer.
• Fit the new rocker such that one leg of the
leg spring is located in the rocker groove
and the other leg in the sealer slot.
Bolt
Clip
• Hold sealer in place and, exerting moderate pressure, push the rocker onto the
sealer such that the two clips engage on
the bolts.
Check
Rocker
Uniform gap
• Check the correct seat:
– The absorption felt must be perpendicularly suspended in the water reservoir.
Its lower edge should roughly reach the
bottom.
– The gap between rocker and sealer
housing must be uniform. (The rocker
must neither jut out nor touch the housing.)
Absorption felt
• Top up water (see page 87).
• Connect the sealer to the franking
machine.
For further information on how to connect the
sealer to the franking machine please refer to
the Installation Guide.
Maintenance and care
14.4
Changing the battery
The optimail 30 monitors the charging state of the battery. An appropriate message
appears in the display when it is time to change the battery.
Caution! Only use the batteries provided by Francotyp-Postalia
90.4701.8004.00. Observe the instructions enclosed with the battery.
• Remove the access card.
• Switch off the optimail 30.
• Unplug the power cable from the socket.
Power switch
• Unplug the power cable.
• Remove the modem cable.
Push the spring on the connector and pull
the connector out of the modem socket.
Modem cable
Power cable
• Remove the catch tray:
Slightly lift the franking machine on the
right side and pull the catch tray away to
the right.
• Remove the sealer (if present): Slightly lift
the franking machine on the left side and
pull the sealer away to the left.
• Remove the scale platform (if present): Pull
off scale platform upwards.
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• Turn the franking machine on its back and
hold it in place.
You now have access to the battery compartment on the bottom of the franking machine.
• Press the clip lock on the battery compartment cover in the direction of the arrow and
remove the battery compartment cover.
• Remove exhausted battery.
Clip lock
Battery compartment cover
• Insert new battery (90.4701.8004.00).
Consider the polarity! The symbols in the
battery compartment indicate the correct
position.
• Close the battery compartment.
Maintenance and care
• Put the franking machine on its feet again.
• Reattach accessories (catch tray, scale
platform, sealer).
• Reestablish all cable connections.
You can now use the franking machine
again.
For further information on how to install the
catch tray, scale platform and sealer and how
to connect the machine please refer to the
Installation Guide.
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15
Tips for troubleshooting
An error message appears on the display in
case of an error or handling error. An additional beep may also indicate an error (see
Chapter 13.7 on page 71).
Make sure to carefully read the error message. You will be given hints on the error
cause and what you can do to remedy it.
You can correct many minor errors and
issues occurring during optimail 30 operation
yourself.
Please contact the FP after-sales service if
you cannot remedy an error by means of the
display information and the hints given in the
present Operator Manual.
Problem
Possible cause and remedy
…general errors
Blank display
Check whether the power cable is plugged in correctly
and the power switch is turned on.
Functions are ‘missing’
in the display
Access to these functions is not possible with the
access card inserted.
Consider the access rights (see pages 100 to 102).
optimail 30 fails to
recognise the chip card
Card is inserted incorrectly.
Remove the card and insert it in the card reader again
(chip facing the rear).
Wrong card type inserted.
optimail 30 behaves
erratically or fails to react
Software issue.
Turn off the optimail 30. Wait at least one minute.
Turn the optimail 30 on again.
Tips for troubleshooting
Problem
Possible cause and remedy
…during franking / during franking imprint setting
Jam / machine blocked
Turn off the optimail 30. Remove paper.
Wait at least one minute. Turn the optimail 30 on again.
Franking is impossible /
optimail 30 is not ready
for franking
No access card inserted.
Insert access card (USER or MASTER).
Card reader does not recognise access card.
Remove access card and insert it again.
No valid postage was set.
Set postage (see Chapter 4.1, page 23).
No more postage credit in the franking machine.
Load new postage (see Chapter 10, page 55).
The last postage loading / last connection to the Teleset Data Centre was too long ago.
Perform Teleset function (amount of £ 0 is sufficient).
Ribbon cassette is missing.
Insert new ribbon cassette (see Chapter 14.2, page 84).
Poor imprint quality
(e.g. imperfections,
distorted imprint)
Envelope paper quality does not meet specification or
too great thickness differences in the imprint area of
the letter.
Only use material that meets the specifications
(see page 107).
Consider the comprehensive notes on how to avoid
poor imprints (see page 33).
The use of a label may solve this issue.
If these measures fail to correct the error:
Call the FP after-sales service.
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optimail 30 Operator Manual
Problem
Possible cause and remedy
Text message does not fit
on the mail piece
Franking imprint with advert and text message exceeds the length of the envelope / post card you are
using.
Use sufficiently sized envelopes (e.g. ISO C6/5, DL) or
extra large labels provided by Francotyp-Postalia
(see also page 33).
…during weighing and postage calculation (optimail 30 with scale only)
Endorsement imprint is not Automatic endorsement imprinting is disabled
(see Chapter 13.13.3, page 80).
automatically selected
External FP postal scale
fails to transfer data to the
optimail 30
Check that the postal scale is properly connected and
set up for operation with the optimail 30
(see Chapter 7.4.1, page 49 and postal scale Operator Manual).
Flashing postage
Country-specific regulations apply to the selected
product. Please consider the current Royal Mail regulations.
Missing postage
in the display
No dispatch data selected or the dispatch data are
incomplete or incorrect.
Check selected dispatch data (see Chapter 6, page 36).
The weight is missing in order to calculate the postage
(display reads = 0 g).
Place the mail piece on the scale platform.
Weight is outside the permitted limits
The displayed weight does not match the selected dispatch data.
Select other dispatch data or repeat weighing
(see Chapter 6, page 36).
Tips for troubleshooting
Problem
Possible cause and remedy
Weight display:
The scale platform was still occupied when another letno weight is determined for ter was placed on it. The optimail 30 can determine a
the letter on the scale
new weight only if the scale has been emptied beforehand.
Empty the scale platform. Place the letter.
The weight on the platform is too low or the scale is
overloaded.
Use scale only for mail pieces within the permissible
weight range (see page 106).
Scale fails to detect zero point.
Zero the scale (see page 81).
optimail 30 fails to detect the integrated scale or scale
is defective.
Turn off the optimail 30. Wait at least one minute.
Turn the optimail 30 on again.
If these measures fail to correct the error:
Call the FP after-sales service.
…with Teleset (postage loading)
Desired amount cannot
be loaded
Impermissible amount.
Change amount and repeat loading (see page 55).
No access to Teleset
function
Current account has no permission to load postage.
Teleset function aborts
optimail 30 fails to establish connection to the Teleset
Data Centre.
Check modem setting.
Check TDC phone number.
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optimail 30 Operator Manual
Problem
Possible cause and remedy
…with menu settings, during maintenance and care
Failure to load from card
The card contains no valid data. Wrong card inserted?
Insert a data card.
optimail 30 fails to recognise the card.
Card is defective.
Call the FP after-sales service.
…when topping up water for envelope flap moistening / sealing
(optimail 30 with sealer)
Envelopes are not
properly sealed
Stroke your hand firmly over the envelope’s / letter
stack’s flap area.
Envelope flaps are not
moistened properly
Felts are soiled / dried out.
Clean sealer (see Chapter 14.3.1, page 86).
Top up water (see Chapter 14.3.2, page 87).
Moistening felt is worn.
Replace rocker with moistening felt (see Chapter 14.3.3,
page 88).
Absorption felt is worn.
Replace absorption felt (see Chapter 14.3.3, page 88).
Moistening felt incorrectly seated in the rocker.
Correct moistening felt position (see page 99).
Absorption felt incorrectly seated in the sealer.
Surface is curved.
Check and if necessary correct absorption felt position
in the sealer (see page 90).
Tips for troubleshooting
Correcting the moistening felt position
on the rocker
• Slightly tilt the rocker and pull it off in an
obliquely upward direction.
Caution! Make sure to always hold the leg
spring on the pin with one hand while positioning the moistening felt. This will prevent
the leg spring from jamming or jumping out.
Hold leg spring
in place!
• Push the long moistening felt side fully
underneath the clamping strip such that
Moistening felt
Moistening felt correctly
positioned:
Projection
1-2 mm
Aligned with
stop edge
– the felt’s recesses are perfectly aligned
with the rocker stop edge and
– both moistening felt outer edges uniformly project over the rocker edge by
approximately 1 - 2 mm (0,04" - 0,08").
See illustration.
• Carefully displace the moistening felt in the
clamping strip if necessary.
• Reattach the rocker on the sealer
(see page 90).
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optimail 30 Operator Manual
Appendix
Access rights for selected functions
Status
Functions
Without
With
With
Access with
access card USER card MASTER card card: OFF
Accounts: clear down
Accounts: delete
Accounts: preset
advert / text message
Accounts: release
Teleset access
Accounts: setting up
Accounts:
view statistics
Franking DX mail
Franking to all
accounts
Franking to the
assigned account only
Incoming mail stamp
Item counter:
display / clear down
Load data from chip
card (adverts, type of
mail endorsements,
rate table)
Memory administration
Register: display / print
only your own
Appendix – Access rights for selected functions
Status
Functions
Without
With
With
Access with
access card USER card MASTER card card: OFF
Rename adverts
System information:
display / print
System settings
not all
Teleset
(load postage)
not all
not all
if released
Text messages:
edit / delete
USER cards:
create / block
Zero imprint
(postage value ‘0,00’)
Access restrictions for functions are also indicated in the MENU overview on
page 102.
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optimail 30 Operator Manual
Menu (overview)
Appendix – Glossary
Glossary
DX
Private carrier. In case the DX feature is enabled, your
optimail 30 can also frank mail pieces for delivery by DX.
All DX frankings will be counted separately and balanced directly with the private carrier.
Franking imprint
Franking mail for carrying by Royal Mail.
When franking, the optimail 30 prints the Royal Mail
logo, the postage, the machine identification, the place
of posting and the mailing date as well as a serial
number.
An advertising imprint, a text message and an endorsement can also be printed.
Label
Special self-adhesive label which you can frank and
stick onto your mail pieces. Necessary for large, heavy
and thick mail pieces.
Only use double labels from Francotyp-Postalia with the
optimail 30 (two labels on one backing sheet).
MASTER card
Chip card, machine specific.
Access card for system administrator.
A MASTER card allows access to all system functions.
Modem
Built-in electronic device that enables the optimail 30 to
exchange data via telephone lines (e.g. for loading postage).
Teleset
(Remote value setting)
Franking machine accounting system of FrancotypPostalia. The optimail 30 and the Teleset Data Centre
exchange value specifications via modem when loading
postage which release the desired postage amount.
Accounting is as per your contract with Royal Mail.
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optimail 30 Operator Manual
Teleset Data Centre
(TDC)
Data centre of Francotyp-Postalia.
Here the called postage is released and accounting is
managed. The Teleset Data Centre is at your service for
loading postage 24 hours a day via the built-in modem.
USER card
Chip card, machine specific.
Access card for an account. A USER card allows
franking to an account and access to selected system
functions.
Zero imprint
(Test imprint)
Franking imprint with the postage value ‘0’. This enables
you to check the settings for the franking imprint.
Appendix – Technical Data
Technical Data
Dimensions
(Length x Width / Depth x Height)
320 x 290 x 220 mm Franking machine
(12,6" x 11,4" x 8,7")
320 x 290 x 235 mm Franking machine with scale
(12,6" x 11,4" x 9,3")
410 x 290 x 235 mm
(16,2 x 11,4" x 9,3")
Franking machine with scale + sealer
Weight
5,7 kg (12,6 lb.) Franking machine
6,1 kg (13,5 lb.) Franking machine with scale
0,3 kg (0,7 lb.) Sealer without water filling
Power connection
100 - 240 V / 500 - 300 mA / 50 - 60 Hz
Power consumption
approx. 40 W
Fuse
2 x 250 V / 3,15 A T
Battery
3,6 V / 2 Ah / 20 mA lithium battery
order no 90.4701.8004.00
Display
LCD, illuminated
Printing process
Thermal printing
Performance
20 up to 30 letters/minute
(depending on letter size / contents, imprint length,
machine state and operating mode)
Noise emission
Lwa = 66 dB (A)
Operating conditions
+10°C to +40°C (50°F to 104°F)
only use in closed rooms
do not expose to direct sunlight
recommended for optimum printing quality:
+15°C to +35°C (59°F to 95°F)
Ribbon cassette
Ribbon cassette red for optimail 30
Storage conditions: 0°C to +32°C (32°F to +89,6°F),
do not expose to direct sunlight,
rel. humidity max. 65 %, non-condensing
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optimail 30 Operator Manual
Equipment
Standard
– Postage loading via integrated modem (Teleset)
– Card reader and MASTER card
– 4 short code memories (optimail 30 without scale)
9 short code memories (optimail 30 with integrated scale)
– 9 accounts
– Up to 6 adverts
– 3 endorsements:
‘First Class’, ‘Special Delivery’, ‘Overseas Mail’
– Text messages (6 memories)
– Incoming mail stamp
– Low postage warning
– High postage warning
– Serial interface (25-pin)
Options
–
–
–
–
–
Integrated scale
Sealer
USER cards
Up to 8 endorsements
DX feature
Integrated scale (optional)
Weighing range
3 g to 3.000 g
Weighing accuracy
+ 1 g from 3 g to 1.999 g
–
+ 5 g from 2.000 g to 3.000 g
–
Subject to short-term modification.
Appendix – Technical Data
Mail piece specifications for franking
Format (Length x Width)
Thickness
min. 140 mm x 90 mm
letters: up to 6 mm
postcards: up to 1 mm
Material
smooth paper
no high-gloss paper
no extremely fibrous paper
no structured paper
no dark paper
When in doubt about imprint quality, use a self-adhesive double label from Francotyp-Postalia.
Label
Use only self-adhesive double labels from
Francotyp-Postalia!
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optimail 30 Operator Manual
Declaration of Conformity
D
e
c
l
a
r
a
t
i
o
n
o
f
C
o
n
f
o
r
m
i
t
y
Appendix – Index
Index
A
B
Absorption felt 86, 88, 89, 90
installing 89
removing 88
Access authorisation. See Access rights
Access card 12
inserting 12
MASTER 12
removing 12
USER 12
Access control 12
Access rights 12, 69, 100
on / off 70
Account 17, 31, 57
change 32, 60
clear down 60
clear down all 62
default advert 58
default text message 58
delete 60
information on all accounts 60
MASTER 57
name 58
new 57
select for franking 31
set up 57
set via access card 31
Teleset access yes / no 58
USER cards yes / no 58
viewing / printing parameters 60
Account function 10, 57
Advert 9, 17, 23
deleting 64
loading from card 63
on USER card 26, 27, 58
renaming 64
setting 26
using 64
After-sales service. See Service
Arrow keys 2
Ascending 54
Audible signal 71
on / off 71
warnings only 71
Automatic endorsement selection 40
turning on / off 80
Back to
higher menu level 2
home menu 2
Battery
change 91
permissible type 91, 105
Battery compartment 92
C
C/CE key 2
Caption 19, 20
Card
MASTER 12
See also MASTER card
rate table 79
USER 12
See also USER card
USER with advert 26, 58
with adverts 63
with endorsements 63
Card reader 8
Catch tray 8, 10
installing 93
removing 91
Character
deleting 21
inserting 21
typing 21
Cleaning
franking machine 83
sealer 86
Clear 2
dispatch data 37
Clock 72
display 12
setting summer time 73
setting the time zone 73
time correction 72
Commissioning 7
Connecting
optimail 30 93
postal scale 49
Control total 54
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optimail 30 Operator Manual
Correcting errors 94
See also Error
Counter. See Item counter
D
Date
default value after turning on 11
forward dating 29
in franking imprint 17, 23, 29
in incoming mail stamp 46
setting 29
setting the current date 30
Declaration of Conformity 108
Descending 54
Dial-up number
changing 78
orderline 78
remote diagnose 78
service 78
TDC (Teleset Data Centre) 78
Dispatch data 17, 36
changing 36
deleting 37
deselecting 37
display of current settings 36
selecting 36, 37, 38
setting (new) 38
setting via memory 51
Display 2, 8
Display contrast 70
DX 10, 103
franking 42
switch to DX mode 15, 43
total number of DX frankings 67
total value of DX frankings 67
Enter key 2
Equipment 106
Error 94
franking 95
general 94
moistening / sealing 98
postage calculation 96
setting franking imprint 95
Teleset 97, 98
weighing 96
Error message 94
F
Feed. See Positioning
Felts
correct seat 90, 99
replacing 88
See also Absorption felt
See also Moistening felt
Filler hole (sealer) 87
Flap (ribbon cassette compartment) 8
Flashing postage 39
Franking
DX mode 42
labels (self-adhesive) 33, 35
large-sized letters 33
letters 33, 34
postcards 34
thick letters 33
Franking imprint 103
setting 23
Franking machine
complete view 8
things worth knowing 9
H
E
Endorsement 17, 23
automatic selection on / off 80
automatic setting 40
deleting 66
loading from card 63
setting 25
statistics 67
High postage 24, 68
disabling the warning 68
setting the threshold 68
Home menu 11, 17
after turning on 11
set back to default 2, 13
Appendix – Index
I
Imprint data
loading from card 63
manage 63
Incoming mail stamp 10, 46
printing 46
setting 46
setting the date 46
Installation 7
Installation Guide 6
Item counter
displaying / clearing down 68
K
Key functions 2, 13
Keyboard 2, 8
L
Label 103
Language
changing 75
Letter guide 8
Letter receiving tray 8
Letters
moistening / sealing 47
positioning and franking 33
Line breaks 21
Load
data from chip card 63
postage 55
See also Teleset
rate table 79
Low postage warning 69
disabling 69
setting the threshold 69
Memory 2, 10
after rate table change 51
display in the home menu 17
including weight 52
less weight 52
list 51
Memory 1 52
postage and endorsement 51
saving 52
settings for postage calculation 51
Menu (overview) 102
Modem 103
changing parameters 76
settings (overview) 77
Modem socket 8
Moistening 47
Moistening felt 86, 88
correct seat 99
installing 90
removing 88
Multifunction keys 2, 13
N
Notes on franking 33
Numeric keys 2
O
Operating conditions 105
Orderline 78
changing dial-up number 78
Overview
access rights 100
key functions 13
menu 102
modem parameters 77
optimail 30 8
symbols and their meaning 15
M
Machine number 67
Mail piece specifications 107
MASTER card 12, 103
create 82
P
Phone number
orderline 78
service 115
TDC (Teleset Data Centre) 78
111
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optimail 30 Operator Manual
Positioning
a letter / postcard 34
a sheet 22
labels 35
Postage 23
default after turning on 11
display in the home menu 17
flashing in the display 39
in the postage calculation menu 36
setting 23
setting via memory 51
Postage calculation 36
Postage calculation menu 36
calling up 36
Postal scale (external) 49
connecting 49
operating with the optimail 30 50
Power connection 8
Power switch 8
Printing
lists 10, 15
See also Franking
Q
Quick Reference Guide 6
R
Rate table
available 67
deleting 80
loading from card 79
validity 67
Register 54
displaying 2, 54
printing 54
Remote Diagnose 78
Report (Teleset) 56
Ribbon cassette 8, 105
change 84
installing 84
removing 84
Rocker with moistening felt 86, 88
installing 90
removing 88
Royal Mail mode 15, 42, 44, 46
S
Safety tips 6, 7
Scale (external). See Postal scale
Scale (integrated) 8, 10, 79, 106
usage 40
zeroing 81
Scale platform 8
installing 93
removing 91
Sealer 8, 10, 47, 86
cleaning 86
installing 93
topping up water 87
Second carrier. See DX
Serial interface (25-pin) 8
Service 78, 115
Shift key 2
Soft keys 2
Software version 67
Special services 39
clearing 39
deselecting 39
Stand-by 12
changing the time 74
Status bar 17, 19, 37
Stop edge 47
Summer time
automatic changeover on / off 73
on / off 73
Symbols (overview) 15
System information
viewing / printing / sending 67
System settings 2
T
TDC 78
See also Teleset Data Centre
Technical Data
franking machine 105
mail piece specifications 107
scale 106
Teleset 2, 55, 103
loading postage 55
permissible amounts 55
report 56
Appendix – Index
Teleset Data Centre 104
Test imprint 22, 104
Text input 21
Text message 9, 17, 23
changing 28, 65
creating 28
deleting 65
enter 65
new 65
setting 27
Time zone setting 73
Tips for the advanced user 19, 24, 25, 26, 28,
29, 32, 51
Topping up water 87
Total items 54
Turning off 11
Turning on 11
U
Update
memory 51
rate table 79
Upper and lower case letters 21
USER card 12, 104
assign to account 59
block 59
with advert 27, 58
V
Ventilation slots 8
W
Water level gauge 87
Weighing 40
Weight
determining with the integrated scale 40
in the home menu 17
in the postage calculation menu 36
Z
Zero imprint 22, 104
Zeroing 81
113
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optimail 30 Operator Manual
Service
Service
Every optimail 30 franking machine is thoroughly
checked before leaving the factory. Should any
faults occur with your optimail 30 in spite of our
extensive quality control, please contact your local
Francotyp-Postalia dealer.
Our main office will be pleased to tell you the
address of your local servicing dealer.
Francotyp-Postalia, Ltd.
Lakeside House,
74 Questor,
Powdermill Lane,
Dartford,
Kent DA1 1EF
Phone
Website
0870 1450055
www.fpmailing.co.uk
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